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ZyXEL Communications EOC350 manual

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Table of contents for the manual

  • Page 1

    Quick Start Guide www .zyxel.com EOC350 Series Ethernet ov er Coax T erminatio n System and T erminal Adapter V ersion 1.00 Edition 1, 08/2012 Copyright © 2012 Z yXEL Communications Corporation User’s Guide Default Login Details LAN IP Address 192.168.1.1 User Name admin P assword 1234[...]

  • Page 2

    EOC350 Series User’s Guide 2 IMPORT ANT! READ CAREFULL Y BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE. Related Document ation •Q u i c k S t a r t G u i d e The Quick Start Guide shows how to connect the EOC350- TS and EOC350- T A. Note: It is recommended you use the W eb Configurator to configure the EOC350- TS and EOC350- T A .[...]

  • Page 3

    Contents Overview EOC350 Series User’s Guide 3 Contents Overview Introduction ........... ................ ................. ................ ................ ................ ................... ... .................... ......... 9 The Web Configurator ............... ................... ................ ................ ................ .......[...]

  • Page 4

    Table of Contents EOC350 Series User’s Guide 4 Table of Contents Contents Overview ............... .................................................... .......................................... ................. 3 Table of Contents ....................................... ..................................................... .................. ..[...]

  • Page 5

    Table of Contents EOC350 Series User’s Guide 5 5.2 The EP Management Screen . ... ... .... ................ ... ................ ... ................ .... ... ................ ... ....... .......... 22 5.3 The View Host Screen . .................... ................ ................ ................ ................ ................ . ...........[...]

  • Page 6

    Table of Contents EOC350 Series User’s Guide 6 Chapter 7 System Log ...................................... ..................................................... .......................... .................... 51 7.1 Overview ............ .... ................ ... ... ................ .... ................ ... ................ ... .... ...........[...]

  • Page 7

    Table of Contents EOC350 Series User’s Guide 7 13.3 Bandwidth and Connectivity ................. ................... .................... ................... .................... ............. 75 13.4 Resetting the EOC350-TS to Factory Def aults . ... ... .... ... ................ ... ... ................. ... ................ ... ... .7 6 Append[...]

  • Page 8

    Table of Contents EOC350 Series User’s Guide 8[...]

  • Page 9

    EOC350 Series User’s Guide 9 C HAPTER 1 Introduction 1.1 Overview The EOC350- TS is an Ethernet over Coax T erminat ion System. The EOC350- T A is an Ethernet over Coax T erminal Adapter . One centrally -located EOC350- TS serves many EOC350- T As distributed in each unit of a Multiple Dwelling Unit (MDU). Th e following applications show how the[...]

  • Page 10

    Chapter 1 Introduction EOC350 Series User’s Guide 10 1.1.2 Integrating the EOC350-TS and EOC350-T A with an STB In this application, the EOC350- TS and EOC350- T A have the following media types. • Ethernet . The EOC350- TS receives an Internet feed via an IP gatewa y and encodes Ethernet frames on to the coaxial cable connected to the OU T soc[...]

  • Page 11

    Chapter 1 Introducti on EOC350 Series User’s Guide 11 1.2.1 LEDs The following table describes the EOC350- TS LEDs. Note: None of the LEDs are on if the EOC350- TS is not receiving power . 1.2.2 Connections Figure 3 EOC350- TS Connections T a ble 1 EOC350- TS LEDs LED DESCRIPTION DIAG This LED turn s on when you conf igure the EOC350- TS to che c[...]

  • Page 12

    Chapter 1 Introduction EOC350 Series User’s Guide 12 The following table describes the connections. 1.3 EOC350-T A The EOC350- T A is an Ethernet over Coax T erminal Adapter . The EOC350- T A extracts TV and Ethernet media from a coaxial distribution cable for consumption by end-user devices such as PCs and TVs. 1.3.1 LEDs The following table des[...]

  • Page 13

    Chapter 1 Introducti on EOC350 Series User’s Guide 13 1.3.2 Connections Figure 4 EOC350- T A Connections The following table describes the connections. 1.4 The RESET Button If you forget your password or cannot acce ss the web configur ator , you will need to use the RESET button at t he back of the device to reload the fact ory -default co nfigu[...]

  • Page 14

    Chapter 1 Introduction EOC350 Series User’s Guide 14 1.5 W ays to Manage the EOC350-TS Use any of the following methods to manage the EOC350- TS. • W eb Configurator . This is recommended for ev eryday management of the EOC350- TS using a (supported) web browser . • Command Line Interface. Line commands offer an alternative to the web configu[...]

  • Page 15

    EOC350 Series User’s Guide 15 C HAPTER 2 The Web Configurator 2.1 Overview The web configurator is an HTML -based management interface that allows easy device setup and management via Internet browser . Use Internet Explorer 6.0 and later versions, Mozilla Firefox 3 and later versions, or Safari 2.0 and later versio ns. The recommended screen res[...]

  • Page 16

    Chapter 2 T he We b Configurator EOC350 Series User’s Guide 16 Figure 6 System Info The following table describes the items in this screen. 2.2 Securing the EOC350-TS Do the following things regularly to mak e the EOC350- TS more secure and to manage the EOC350- TS more effectively . • Change the password. Use a pass word that’ s not easy to [...]

  • Page 17

    Chapter 2 The Web Configurator EOC350 Series User’s Guide 17 2.3 The W eb Configurator Layout Click Status at the top of the navigation panel (B) to show the following screen. Figure 7 W eb Configurator Layout The screen is divided into these parts: • A - navigation panel • B - main window 2.3.1 Navigation Panel Use the menu items on the navi[...]

  • Page 18

    Chapter 2 T he We b Configurator EOC350 Series User’s Guide 18 The following table describes each menu item. 2.3.2 Main Window The main window displays information and configurat ion fields. It is discussed in the rest of this document. After login, the main window shows the System Info screen. T able 6 Navigation P anel Summary MENU/SUB-MENU FUN[...]

  • Page 19

    EOC350 Series User’s Guide 19 C HAPTER 3 System Setup 3.1 Overview This chapter describes how to configure the IP and DHCP Snooping par ameters of the Ethernet interface facing the Internet Service Provider (ISP). 3.2 The System Setup Screen Use this screen to configure the IP and DHCP Snooping par amete rs. Click System Setup to show the followi[...]

  • Page 20

    Chapter 3 System Setup EOC350 Series User’s Guide 20 Primary DNS Serve r Enter the IP addres s of the first DNS serv er the EOC350- TS checks to resolve IP addr esses. Seconda ry DNS Server Enter the IP address of the se cond DNS se rv er the EOC350- TS checks to resolve IP addresses. DHCP Option 82 and IP Source G uard Select Disable to pass DHC[...]

  • Page 21

    EOC350 Series User’s Guide 21 C HAPTER 4 Auto Configuration 4.1 Overview This chapter describes how to automatically distribute configuration files. 4.2 The Auto Configuration Screen Use this screen to setup automatic retriev al and distribution of (*.shc and *.ep) configuration files from a TFTP server . Click Auto Configuration to show the foll[...]

  • Page 22

    EOC350 Series User’s Guide 22 C HAPTER 5 EP Management 5.1 Overview This chapter d escribes how to view and configure the EOC350- TS (se e Figure 3 on p age 1 1 ) and the EOC350- T As (see Figure 4 on page 13 ) connected to it, and test connectivity between them . Note: The EOC350- T A is an End P oint (EP). 5.2 The EP Management Screen Use this [...]

  • Page 23

    Chapter 5 EP Management EOC350 Series User’s Guide 23 The following table describes the items in this screen. 5.3 The V i ew Host Screen Use this screen to view which hosts are connected to termination adapters. Click EP Manageme nt > View Host to show the following screen. T a ble 9 EP Management LABEL DESCRIPTION Master This shows the versio[...]

  • Page 24

    Chapter 5 EP Management EOC350 Series User’s Guide 24 Figure 1 1 EP Managemen t > View Host The following table describes the items in this screen. 5.4 The V i ew Host Screen Use this screen to view IGMP groups and their host members. Click EP Management > Igmp Group to show the following screen. Figure 12 EP Management > Igmp Group The [...]

  • Page 25

    Chapter 5 EP Management EOC350 Series User’s Guide 25 5.5 T ermination System Configuration This section describes the configuration screens for the termin ation system (Local Device). 5.5.1 The EoC Screen (Privacy Mode) Use this screen to restrict which termination ad apters can send and receive data through the termination system. Click EP Mana[...]

  • Page 26

    Chapter 5 EP Management EOC350 Series User’s Guide 26 Figure 14 EP Management > Ether > Config > P ort (termination system) The following table describes the items in this screen. 5.5.3 The QoS Screen Use this screen to prioritize traffic flow through the termination system’ s interfaces. Click EP Management > Ether > Config >[...]

  • Page 27

    Chapter 5 EP Management EOC350 Series User’s Guide 27 Figure 15 Management > Ether > Config > QoS (termination system) The following table describes the items in this screen. 5.5.4 The IGMP Screen Use this screen to enable IGMP v1/2 fast leav e on the termination system’s interfaces. Click EP Management > Ether > Config > IGMP[...]

  • Page 28

    Chapter 5 EP Management EOC350 Series User’s Guide 28 The following table describes the items in this screen. 5.5.5 The VLAN Screen Use this screen to configure VLAN tagging on the termination system’ s interfaces. Click EP Management > Ether > Config > VL AN on the local termination system device and then select Enable from Tag VLAN t[...]

  • Page 29

    Chapter 5 EP Management EOC350 Series User’s Guide 29 5.5.6 The S t atus Screen Use this screen to see the status of the termination system’ s interfaces. Click EP Management > Ether > Config > Status on the local termination system device to show th e following screen. Figure 18 EP Management > Ether > Config > Status (termin[...]

  • Page 30

    Chapter 5 EP Management EOC350 Series User’s Guide 30 Figure 19 Management > T est (termination system) 2 Click Noise . The EOC350- TS measures the noise sp ectrum and shows the following screen. Figure 20 Management > T est (termination system) 5.7 Ether EP Default Profile Configuration This section describes the screens that allow the de [...]

  • Page 31

    Chapter 5 EP Management EOC350 Series User’s Guide 31 Figure 21 EP Management > Ether > Config (profile) The following table describes the items in this screen. 5.7.2 The Port Screen Use this screen to throttle the bandwidth of the termination adapter’ s interfaces. Click EP Management > Ether > Config > Port on the default profi[...]

  • Page 32

    Chapter 5 EP Management EOC350 Series User’s Guide 32 5.7.3 The QoS Screen Use this screen to prioritize traffic flow thro ugh the termination adap ter’ s interfaces. Click EP Management > Ether > Config > QoS on the default profile to show the following screen. Figure 23 EP Management > Ether > Config > QoS (profile) Speed/Du[...]

  • Page 33

    Chapter 5 EP Management EOC350 Series User’s Guide 33 The following table describes the items in this screen. 5.7.4 The IGMP Screen Use this screen to enable IGMP v1/2 fast leav e on the termination adapter ’ s interfaces. Click EP Management > Ether > Config > IGMP on the default profile to show the following screen. Figure 24 EP Mana[...]

  • Page 34

    Chapter 5 EP Management EOC350 Series User’s Guide 34 Figure 25 EP Management > Ether > Config > VLAN (profile) The following table describes the items in this screen. 5.7.6 The Filter Screen Use this screen to configure the hosts that are allowed to send and receive tr affic via the termination adapter’s interfaces. Click EP Managemen[...]

  • Page 35

    Chapter 5 EP Management EOC350 Series User’s Guide 35 The following table describes the items in this screen. 5.8 EP Configuration This section describes the screens that configur e the default profile for termination adapters. 5.8.1 The EoC Screen Use this screen to restrict how many hosts can send and receive data through the termination adapte[...]

  • Page 36

    Chapter 5 EP Management EOC350 Series User’s Guide 36 Figure 28 EP Management > Ether > Config > P ort (termination adapter) The following table describes the items in this screen. T a ble 25 EP Management > Ether > Config > Port (termination adapter) LABEL DESCRIPTION Port This shows the port name for this row . Servi ce Select[...]

  • Page 37

    Chapter 5 EP Management EOC350 Series User’s Guide 37 5.8.3 The QoS Screen Use this screen to prioritize traffic flow thro ugh the termination adap ter’ s interfaces. Click EP Management > Ether > Config > QoS on the termination adapter to show th e following screen. Figure 29 EP Management > Ether > Config > QoS (termination [...]

  • Page 38

    Chapter 5 EP Management EOC350 Series User’s Guide 38 Figure 30 EP Management > Ether > Config > IGMP (termination adapter) The following table describes the items in this screen. 5.8.5 The VLAN Screen Use this screen to configure VLAN tagging on the termination adapter’s interfaces. Click EP Management > Ether > Con fig > VLA[...]

  • Page 39

    Chapter 5 EP Management EOC350 Series User’s Guide 39 5.8.6 The Filter Screen Use this screen to configure the hosts that are allowed to send and receive tr affic via the termination adapter’s interfaces. Click EP Management > Ether > Config > Filter on the termination adapter to show the following screen. Figure 32 EP Management > [...]

  • Page 40

    Chapter 5 EP Management EOC350 Series User’s Guide 40 Figure 33 Management > Ether > Config > Status (term ination adapter) The following table describes the items in this screen. 5.9 T esting from a T e rmination Adapter This section describes the screens used to star t diagnostic tests from a termination adapter . 5.9.1 Noise Follow th[...]

  • Page 41

    Chapter 5 EP Management EOC350 Series User’s Guide 41 1 On the EP Management screen, click the Test button in the termination adapter configuration region of the screen. Figure 34 T ermination Adapter T est 2 Click Noise . The termination ad apter measures the noise spectrum and shows the following screen. Figure 35 T ermination Adapter Noise T e[...]

  • Page 42

    Chapter 5 EP Management EOC350 Series User’s Guide 42 Figure 36 T ermination Adapter T est 2 Click Noise . The termination adapter me asures some statistics and shows the following screen. Figure 37 T ermination Adapter Online Diagnostics 5.10 Backup and Restore of T ermination Adapter Configuration 5.10.1 Backup Configuration Backup configuratio[...]

  • Page 43

    Chapter 5 EP Management EOC350 Series User’s Guide 43 Figure 38 EP Management > Mtn > Backup Click Backup to save the EOC350- T A’s current configuration to your computer . 5.10.2 Restore Configuration R estore configuration allows you to upload a new or previously saved configur ation file from your computer to your EOC350- T A. Figure 3[...]

  • Page 44

    Chapter 5 EP Management EOC350 Series User’s Guide 44 Figure 40 EP Management > AddEP > EoC 2 T ype the MAC Address of the termination adapter being provisioned. The following table describes the items in this screen. T a ble 32 EP Management > AddE P > EoC LABEL DESCRIPTION MAC Address T ype the MAC address of the termination adapter[...]

  • Page 45

    EOC350 Series User’s Guide 45 C HAPTER 6 Administration 6.1 Overview This chapter describes how to configure access to the management interface. 6.2 The Administrator Screen Use this screen to configure usernames and passw ords allowed to log in to the management interface. Click Administration > Administrator to show the following screen. Fig[...]

  • Page 46

    Chapter 6 Administration EOC350 Series User’s Guide 46 Figure 42 Administration > Administr ator > Add or Edit The following table describes the items in this screen. 6.3 The Allowed Source Screen Use this screen to configure which computers ar e allowed access to the management interface. Click Administration > Allowed Source to show th[...]

  • Page 47

    Chapter 6 Admin istration EOC350 Series User’s Guide 47 Click Add or Edit to see the following screen. Figure 44 Administration > Allowed Source > Add or Edit The following table describes the items in this screen. 6.4 The T elnet Setup Screen Use th is screen to enable and co nfigure the telnet serv er . Click Administration > Telnet S [...]

  • Page 48

    Chapter 6 Administration EOC350 Series User’s Guide 48 Figure 45 Administration > T elnet Setup The following table describes the items in this screen. 6.5 The HTTP Setup Screen Use this screen to enable and co nfigure the HTTP server . Click Administration > HTTP Setup to show the following screen. Figure 46 Administration > HT TP Setup[...]

  • Page 49

    Chapter 6 Admin istration EOC350 Series User’s Guide 49 6.6 The SNMP Setup Screen Use this screen to enable and configure the SNMP server . Click Administration > SNMP Setup to show the following screen. Figure 47 Administration > SNMP Setup The following table describes the items in this screen. 6.7 The SNMP T rap Server Screen Use this sc[...]

  • Page 50

    Chapter 6 Administration EOC350 Series User’s Guide 50 The following table describes the items in this screen. Click Add or Edit to see the following screen. Figure 49 Administration > SNMP T rap Server > Add or Edit The following table describes the items in this screen. T a ble 40 Administration > SNMP Trap Server LABEL DESCRIPTION IP [...]

  • Page 51

    EOC350 Series User’s Guide 51 C HAPTER 7 System Log 7.1 Overview This chapter describes how to config ure syslog and view system messages. 7.2 The Syslog Setup Screen Use this screen to configure when and where syslog messages are sent. Click System Log > Syslog Setup to sh ow the following screen. Figure 50 Sys te m L og > Sys lo g S et up[...]

  • Page 52

    Chapter 7 System Log EOC350 Series User’s Guide 52 7.3 The Syslog V iew Screen Use this screen to see all messages generated by the system. Click System Log > View to show the following screen. Figure 51 System Log > View The following table describes the items in this screen. T a ble 43 System Log > View LABEL DESCRIPTION Refresh Click [...]

  • Page 53

    EOC350 Series User’s Guide 53 C HAPTER 8 System Time 8.1 Overview This chapter describes how to configure and see the system time. 8.2 The SNTP Setup Screen Use this screen to configure when and where the time is updated from. Click System Time > SNTP Setup to show the following screen. Figure 52 System Time > SNTP Setup The following table[...]

  • Page 54

    Chapter 8 System Time EOC350 Series User’s Guide 54 8.3 The V i ew T ime Screen Use this screen to see the current system time. Click System Time > View Time to show the following screen. Figure 53 System Time > View Time The following table describes the items in this screen. T a ble 45 System Time > View Time LABEL DESCRIPTION Current [...]

  • Page 55

    EOC350 Series User’s Guide 55 C HAPTER 9 Static MAC 9.1 Overview This chapter describes how to configure which MA C addresses are forw arded through the Ethernet interfaces. 9.2 The S t atic MAC Screen Use this screen to configure which MAC addresses are forwarded through the Ethernet interfaces. Click Static M AC to show the following screen. Fi[...]

  • Page 56

    EOC350 Series User’s Guide 56 C HAPTER 10 Maintenance 10.1 Overview This chapter describes how to: • reboot the system. • restore default settings. • put new firmware in the upload area. • copy new firmware from the upload area to the working area and restart with it. • download and upload configuration files. 10.2 Rebooting the System [...]

  • Page 57

    Chapter 10 Maintena nce EOC350 Series User’s Guide 57 Figure 56 Upload Firmware (Processing) 3 Click Continue . Figure 57 Upload Firmware (Browse) 4 T ype or browse to the firmw are file and then click start. Figure 58 Upload Firmware (Uploading...) The following screen appears when the upload is complete. Figure 59 Upload Firmware (post processi[...]

  • Page 58

    Chapter 10 Ma intenance EOC350 Series User’s Guide 58 Figure 60 Upload Firmware (Activ ate Firmware) 6 Click Activate . Figure 61 Upload Firmware (R eboot) The system automatically reboots and shows the following screen. Figure 62 Upload Firmware (Upload Complete) 7 Click Continue to copy the firmware from the upload area to the working area and [...]

  • Page 59

    Chapter 10 Maintena nce EOC350 Series User’s Guide 59 Figure 63 Activate Firmware > S ystem Firmware The following table describes the items in this screen. 10.6 Backup and Restore Use these screens to backup and restore configuration files. 10.6.1 Backup Configuration Backup configuration allow s you to back up (sav e) the EOC350- TS’s curr[...]

  • Page 60

    Chapter 10 Ma intenance EOC350 Series User’s Guide 60 10.6.2 Restore Configuration R estore configuration allows you to upload a new or previously saved configur ation file from your computer to your EOC350- TS. Figure 65 Backup Restore > R estore EOC350- TS The following table describes the items in this screen. Note: Do not turn off the EOC3[...]

  • Page 61

    EOC350 Series User’s Guide 61 C HAPTER 11 Telnet 1 1.1 Overview Any popular T elnet client can be used for remote configuration. Use the '-h' argument with any command to show help. E.g. 'showep -h' explains what showep does and how to use it. 1 1.2 Config T elnet Server For security reasons, disable the Telnet Server if the b[...]

  • Page 62

    Chapter 11 Telnet EOC350 Series User’s Guide 62 Only lowercase letters are accepted. T ype a command followed by ENTER to execute the command. 1 1.2.1.1 EP Default Profile Run EP commands wit h the '-m default' par ameter to apply settings to the EP Default Profile . This parameter is not applicable to the 'diag', 'epreg&[...]

  • Page 63

    Chapter 11 Telnet EOC350 Series User’s Guide 63 dir Show de tails of fi les in t he fl ash R OM, including the working area and upload area. The listed filenames are: • bootcode: boot loader • sysfw4m: system firmware •G 2 C 4 4 H 2 x M : t e r m i n a t i o n system EoC driver • G2C4 4H2xEp: EP(3210) EoC driver • G3C1 244xEp: EP(3310) [...]

  • Page 64

    Chapter 11 Telnet EOC350 Series User’s Guide 64 epswmacfilter -m <mac> [-c <on/off> -s <set id> [-a <hostmac>]] Display or setup terminatio n adapter Host MAC Filter rule #0~5 • -c: <on/off >: set host MAC filter rule #<set id> to ON or OFF , to enable or disable the host MAC filter rule • -s: <set> t[...]

  • Page 65

    Chapter 11 Telnet EOC350 Series User’s Guide 65 passwd [name] -o <oldpasswd> -n <newpasswd> Change user's password. Users can only update their own password. Only superusers have the privilege to rewrite the password of other user s. • [name]: user's account name. This default s to the current login name if not supplied. ?[...]

  • Page 66

    Chapter 11 Telnet EOC350 Series User’s Guide 66 snmptrapserver [-s <set> [-c <act/deact>] [-p <port>] [-a <ip or host>] [-m <community>] ] Display or se tup SNMP trap serv er(s). • <set>: trap server index, at most 5 serv ers (0~4) • <act/ deact>: ac tivate or deactiv ate tr ap se rver IP <ip> ?[...]

  • Page 67

    Chapter 11 Telnet EOC350 Series User’s Guide 67 swqosq [-t <strict/wfq/mix>] [-p <0/1>] Display or setup the QoS Queue Sc heduling, and 802.1p or IP Priority scheme selection. • -t: schedule mode • strict: strict priori ty • wfq: weighted fair queue Q3/Q2/Q1/Q0 service weight 8/4 /2/1 • mix: Q3 is strict, Q2/Q1/Q0 service weig[...]

  • Page 68

    Chapter 11 Telnet EOC350 Series User’s Guide 68 swtagvlan [-c <on/off>] [-p <lan1/lan2/hpna> [-r <priority (0~7)>] [- v <vid (1~4095)>] [-i <all/tag>] [-o <untag/tag/ bypass >]] Display or setup the LAN1/LAN2/EoC tagged VLAN. • <lan1/lan2/hpna>: configure LAN1, LAN2 or EoC port • <priori ty>: 80[...]

  • Page 69

    Chapter 11 Telnet EOC350 Series User’s Guide 69 users Display all user accounts. autoupg [-p <enable/disable>] [-v <enable/disable>] Upgrade the termination adapter EoC automatically wh ile the termination adapter is online (termination adapter reboot or power cycle). • -p: auto -upgrade termination adapter EoC driver , default &apo[...]

  • Page 70

    Chapter 11 Telnet EOC350 Series User’s Guide 70[...]

  • Page 71

    EOC350 Series User’s Guide 71 C HAPTER 12 SNMP 12.1 Overview The SNMP Agent in a termination system handles requests from a remote SNMP Manager . The termination system SNMP agent supports standard SNMP community -based operations (SNMP V1/ V2c) as 'SET', 'GET' and 'TRAP'. Y ou need to specify the correct Read-Only C[...]

  • Page 72

    Chapter 12 SNMP EOC350 Series User’s Guide 72[...]

  • Page 73

    EOC350 Series User’s Guide 73 C HAPTER 13 Troubleshooting This chapter offers some suggestions to solve problems you might encounter . The potential problems are divided into the following categories. • Po wer , Hardware Connections, and LEDs • EOC350- TS Access and Login • Bandwidt h and Conn ectivity • R esetting the EOC350- TS to F act[...]

  • Page 74

    Chapter 13 Troubleshooting EOC350 Series User’s Guide 74 The 1 or 2 (Ethernet) or LINK/ACT LEDs are off . 1 Make sure the connection of such ports is secure. 2 The Ethernet device or termination adapter device to which you are connected should be powered on and properly configured. The QL TY LE D is low (red). Check the physical connection qualit[...]

  • Page 75

    Chapter 13 Troubleshooting EOC350 Series User’s Guide 75 1 Make sure you are using the correct IP address. • The default IP address is 192.168.1.1. • If you changed the IP address, use the new IP address. • If you changed the IP address and hav e forgotten it, see the troubleshooting suggestions for I don’t know the IP addre ss of my EOC3[...]

  • Page 76

    Chapter 13 Troubleshooting EOC350 Series User’s Guide 76 2 Check that the: • T ermination system and termination adapter ha ve the same priv acy key . Unmatched privacy keys make it impossible for termination adapters to send/receive data to/from the termination system. (The W eb Configurator EP Management screen sh ows a red background for unm[...]

  • Page 77

    Chapter 13 Troubleshooting EOC350 Series User’s Guide 77 2 Press the Reset button for 5 seconds. OR 3 Click Default Setting in the W eb Configurator to reset the system to factory defaults. If the EOC350- TS restarts automatically , wait for th e EOC350- TS to finish restarting, and log in to the W eb Configurator . The username is admin and pass[...]

  • Page 78

    Chapter 13 Troubleshooting EOC350 Series User’s Guide 78[...]

  • Page 79

    EOC350 Series User’s Guide 79 A PPENDIX A Legal Information Copyright Copyright © 2012 by ZyXEL Communi cations Corporat ion. Th e c o nt en t s o f t h is pu bl i ca ti o n m ay no t b e re pr od u ce d i n an y p ar t or as a wh ol e, t ran s cr ib e d, st o re d i n a r et ri e val s ys te m, t r anslated into any language, o r tr ansmitted i[...]

  • Page 80

    Appendix A Lega l Informatio n EOC350 Series User’s Guide 80 Safety Warnings • Do NOT use th is product near wate r , for example, in a wet basement or near a swimming pool. • Do NOT expose your device to dampn ess, dust or corrosive liquids. • Do NOT sto re things on the de vice. • Do NOT install, use, or service this device during a thu[...]