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ZyXEL Communications VSG-1000 manual

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Table of contents for the manual

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    VSG-1000 Vantage Service Gateway User’s Guide Version 1.06 August 2004[...]

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    VSG-1000 V antage Service Gateway Copyright iii Copyright Copyright © 2004 by ZyXEL Co mmunications Corporation. The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any m eans, electronic, mechanical, magnetic, op[...]

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    VSG-1000 V antage Service Gateway iv FCC S tatements Interference Statements and Warnings FCC Interference St atement This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference receive d, including interfer[...]

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    VSG-1000 V antage Service Gateway ZyXEL Li mited W arranty v ZyXEL Limited W arranty ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or workmanship for a period of up to two years from the date of purchase. During the warranty period, and upon proof of purchase, should the product have ind[...]

  • Page 6

    VSG-1000 V antage Service Gateway vi Customer Support Customer Support If you have questions about your ZyXEL product or desire assistance, contact ZyXEL Communications Corporation offices worldwide, in one of the following ways. When you contact your customer support representa tive, have the following information ready: ♦ Warranty information. [...]

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    VSG-1000 V antage Service Gateway T able of Contents vii T able of Content s Copyright...................................................................................................................... .............................................. iii Interference Statemen ts and Warnings ........................................................[...]

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    VSG-1000 V antage Service Gateway viii T able of Contents 4.5 DNS Server Address ......................................................................................................... ........................ 4-2 4.6 Syslog ..................................................................................................................... .....[...]

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    VSG-1000 V antage Service Gateway T able of Contents ix 8.3 Walled Garden.............................................................................................................. ............................. 8-2 Chapter 9 LAN Devi ce Ma nagement ..................................................................................................[...]

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    VSG-1000 V antage Service Gateway x T able of Contents 15.1.3 The WAN LE Ds ............................................................................................................ ................... 15-1 15.2 Consol e Po rt .............................................................................................................. .........[...]

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    VSG-1000 V antage Service Gateway List of Figures xi List of Figures Figure 1-1 Application: Inter net Acc ess for LAN Netw orks ....................................................................... ................ 1-2 Figure 1-2 Application: Internet Access in Public Areas ........................................................................[...]

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    VSG-1000 V antage Service Gateway xii List of Figures Figure 7-2 S tandard Subs criber Logi n Screen .................................................................................... ...................... 7-1 Figure 7-3 Customize Logi n Screen: Advanced .................................................................................... .......[...]

  • Page 13

    VSG-1000 V antage Service Gateway List of T ables xiii List of T ables T able 2-1 Fron t Panel LEDs ..................................................................................................... ................................. 2-2 T able 3-1 Web Configurator: Changing S ystem Password .......................................................[...]

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    VSG-1000 V antage Service Gateway xiv List of T ables T able 15-8 T roubleshootin g TFTP File T ransfer .................................................................................. .................... 15-3[...]

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    VSG-1000 V antage Service Gateway List of Diagrams xv List of Diagrams Diagram 1 IP Address Conflicts: Case A ......................................................................................... ............................. A Diagram 2 IP Address Conflicts: Case B ...............................................................................[...]

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    VSG-1000 V antage Service Gateway Preface xvii Preface Congratulations on your purchase of the Zy XEL VSG-1000 Vantage Service Gateway. The VSG-1000 Vantage Service Gateway is designed to provi de Internet access to computers on a network with broadband service. Subscribers enjoy easy Internet connectivity with no extra configuration. In addition, [...]

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    VSG-1000 V antage Service Gateway I Part I: Getting Started This part introduces the VSG (V antage Service Gateway), hardware inst allation, connections and basic system configuration us ing the web configurator .[...]

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    VSG-1000 V antage Service Gateway Getting to Know Y our VSG 1-1 This chapter introduces the features and applicat ions of the VSG. 1.1 Introducing the VSG The VSG (Vantage Service Gateway) allows Internet service providers and proper ty managers to provide broadband Internet access to end users (or subscribers). Th e VSG is ideal in office or hotsp[...]

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    VSG-1000 V antage Service Gateway 1-2 Getting to Know Y our VSG E-mail Forwarding The VSG is able to forward and retrieve e-mail messages when the subscriber’s default email server is down or behind a firewall. DNS Proxy With DNS proxy, the VSG provides DNS redirection when a subscriber’s configured DNS server is behind a firewall or located in[...]

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    VSG-1000 V antage Service Gateway Getting to Know Y our VSG 1-3 1.3.2 Internet Access in Public Areas In a hotspot, such as a hotel, the VSG provides high sp eed Internet access to subscr ibers. Account billing and authentication can be done either using a remote RADIUS server or the built-in billing function and local subscriber database. Connect [...]

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    VSG-1000 V antage Service Gateway Hardware Installation and Connection 2-1 This chapter shows you how to install the VSG and make hardware connections. 2.1 Inst allation Options The following sections describe the different installation options. Do not block the venting holes and leave adequate space on the rear and side of the VSG during hardware [...]

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    VSG-1000 V antage Service Gateway 2-2 Hardware Installation and Connection 2.2 Hardware Connections The following sections describe the ha rdware connections of the VSG. 2.2.1 Front Panel The console, LAN and WAN ports and the LEDs are located on the front panel. Figure 2-2 Front Panel The LAN Port Connect the LAN port on the VSG to an Ethernet swi[...]

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    VSG-1000 V antage Service Gateway Hardware Installation and Connection 2-3 Figure 2-3 Rear Panel 2.2.4 T urning on the VSG Connect one end of the supplied power cord to the power socket on the back of the VSG and the other end to an appropriate power source. When the power source is turned on, the PWR LED on the front panel turns on.[...]

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    VSG-1000 V antage Service Gateway The Web Configurator 3-1 This chapter introduces how to access the web configurator and perform general system configuration. 3.1 Introducing the W eb Configurator The web configurator is best viewed with Internet Explorer (version 5.0 or above) or Netscape (version 6.0 or above) with JavaScript support enabled. 3.[...]

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    VSG-1000 V antage Service Gateway 3-2 The Web Configurator Figure 3-3 Web Configurator: Main Menu Please note that if there is no activity for longer than 5 minutes after you log in, the VSG will automatically log you out. If this happens, simply log back in again. 3.3 System Login Account s You can use two different system accounts (administrator [...]

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    VSG-1000 V antage Service Gateway The Web Configurator 3-3 Table 3-1 Web Configurator: Changing System Password LABEL DESCRIPTION Change Administrator Pass word Old Password Enter the existing administrator pass word. New Password Enter a new administrator password. New Password (confirm) Enter the new adminis trator pass word again for confirmatio[...]

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    VSG-1000 V antage Service Gateway II Part II: Web Configurator System Configuration This part covers syste m configuration and subscr iber management using the web configurator .[...]

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    VSG-1000 V antage Service Gateway System Configuration 4-1 This chapter shows you how to configure the network settings of the VSG. 4.1 Factory Ethernet Default s The Ethernet parameters of the VSG are preset to the following values: 1. WAN IP address of 192.168.1.1 with subnet mask of 255.255.255.0 and de fault gateway of 192.168.1.254. 2. LAN IP [...]

  • Page 36

    VSG-1000 V antage Service Gateway 4-2 System Configuration 4.4.2 Private IP Addresses Every machine on the Internet must have a unique address. If your networks are isolated from the Internet, for example, only between your two branch offices, you can assign any IP addresses to the hosts without problems. However, the Internet Assigned Numbers Auth[...]

  • Page 37

    VSG-1000 V antage Service Gateway System Configuration 4-3 the local network, while an inside global address (IGA) is the IP address of the same inside host when the packet is on the WAN side. The following table summarizes this information. Table 4-1 NAT Definition ITEM DESCRIPTION Inside This refers to the host on the LAN. Outside This refers to [...]

  • Page 38

    VSG-1000 V antage Service Gateway 4-4 System Configuration pool for use with VPN connections on the WAN port. The VSG automatically maps one/more private IP addresses to one/more public IP addresses for VPN packets. The following table describes the NAT mapping types on the WAN for VPN packets. Table 4-2 WAN NAT Mapping Type For VPN TYPE DESCRIPTIO[...]

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    VSG-1000 V antage Service Gateway System Configuration 4-5 Table 4-4 NAT Example: Many-to-One SUBSCRIBER ORIGINAL SOURCE IP TRANSLATED SOURCE I P S1 10.59.1.2 211.21.21.2 S2 10.59.1.3 221.21.21.2 Example 3: One-to-On e and Many-to-One The figure below shows an example where subscriber S1 tires to connect to VPN server V1 while subscriber S2 and S3 [...]

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    VSG-1000 V antage Service Gateway 4-6 System Configuration Figure 4-4 System Configuration The following table describes the fields in this screen.[...]

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    VSG-1000 V antage Service Gateway System Configuration 4-7 Table 4-6 System Configuration LABEL DESCRIPTION System Name Enter a descriptive name for identificatio n purposes. Console Port Speed Select the console port speed from the drop-do wn list box. Choices are 9600 , 19200 and 38400 . The default setting is 9600 . If you change the console por[...]

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    VSG-1000 V antage Service Gateway 4-8 System Configuration Table 4-6 System Configuration LABEL DESCRIPTION DHCP Pool End IP Address Enter the first of the contiguous addresses in the IP address poo l. DHCP Subnet Mask Enter the subnet mask based on the IP addr ess you specified in the DHCP Server IP Address , DHCP Pool Start IP Address and DHCP Po[...]

  • Page 43

    VSG-1000 V antage Service Gateway System Configuration 4-9 Table 4-6 System Configuration LABEL DESCRIPTION Public Address List Specify the beginnin g and ending IP addresses of the addr ess pool in the fields provid ed. You can configure up to five address pools on the VSG. Make sure the total number of addresses in the address pool does not excee[...]

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    VSG-1000 V antage Service Gateway Subscriber Control 5-1 This chapter shows you how to use the Subscriber Control screen to set up subscriber account information and authentication method. 5.1 Overview By default, subscriber authentication is disabled. This a llows all subscribers to access the Internet without entering account username and passwor[...]

  • Page 46

    VSG-1000 V antage Service Gateway 5-2 Subscriber Control 5.2 Management T ype You can set the VSG to authenticate subscriber in a number of ways:  User agreement  CAS (Central Authen tication Service)  Built-in authenticatio n  Remote RADIUS server 5.2.1 Super User Account For built-in and remote RADIUS authentication m ethods , you can[...]

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    VSG-1000 V antage Service Gateway Subscriber Control 5-3 Table 5-2 Subscriber Control: User Agreement LABEL DESCRIPTION Previous Click Previous to go back to the previous screen. The chan ges you made will not be saved if you have not clicked Ap p l y . 5.2.3 CAS (Central Authentication Service) The Hilton Group Corporation de veloped the High Spee[...]

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    VSG-1000 V antage Service Gateway 5-4 Subscriber Control Table 5-3 Subscriber Control: CAS LABEL DESCRIPTION Redirect URL Specify the web site address of the logi n scr een to which the hotel guests are dir ected for authentication using CAS. Enter the web site address as provided by the Hilton HSIA support team. Apply Click Apply to save the chang[...]

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    VSG-1000 V antage Service Gateway Subscriber Control 5-5 Table 5-4 Subscriber Control: Built-in Authentication FIELD DESCRIPTION Super User Account Select Enable from the drop-down list box to activate the super us er account. Refer to the Super User Account section for more information. Username Enter the username for the super user acco unt. Pass[...]

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    VSG-1000 V antage Service Gateway 5-6 Subscriber Control Figure 5-6 Subscriber Control: RADIUS The following table describes the RADIUS-related fields in the Subscriber Control screen. Table 5-5 Subscriber Control: RADIUS FIELD DESCRIPTION Management Type Select RAD IUS to use the subscriber database on a remote RADIUS server. Primary Server Server[...]

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    VSG-1000 V antage Service Gateway Subscriber Control 5-7 Table 5-5 Subscriber Control: RADIUS FIELD DESCRIPTION Accounting Port Specif y the accounting port of the prim ar y RADIUS server. The common port numbers are 1646 and 1813. Secret Key Specify a password (u p to 31 alphanumeric c haracters) as the key to be shared bet ween the primary RADIUS[...]

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    VSG-1000 V antage Service Gateway 5-8 Subscriber Control 5.2.6 Subscriber Pop-up Logout Window When this feature is activated fo r RADIUS management type, the pop-up logout window dis plays how long the subscriber has accessed or has ye t to access the Internet depending on the accounting method you select and the remote RADIUS server settings. Whe[...]

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    VSG-1000 V antage Service Gateway Subscriber Control 5-9 Table 5-6 Subscriber Pop-up Logout Windows Variations ACCOUNTING TYPE FIELD RADIUS SERVER SESSION TIMEOUT MESSAGE LOGOUT WINDOW EXAMPLE Accumulation No Figure 5-9 Subscriber Logout Window: Version 3 5.2.7 Subscriber Manual Logout When using the Built-in Authentication management type, there a[...]

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    VSG-1000 V antage Service Gateway 5-10 Subscriber Control Table 5-7 Subscriber Management Main Menu Variations SUBSCRIBER CO NTROL SETTING SUBSCRIBER MANA GEMENT SCREEN Subscriber Control = Enable Management Type = RADIUS Figure 5-11 Web Configurator: Subscriber Management: Version 2 Subscriber Control = Enable Management Type = Built-in Authentica[...]

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    VSG-1000 V antage Service Gateway Local Subscriber Management 6-1 This chapter shows you how to set up subscriber accounts o n the VSG when using the Built-in Authentication management type. 6.1 Introduction When you select the Built-in Authentication management type in the Subscriber Control screen, the subscriber account and/or accounting (or bil[...]

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    VSG-1000 V antage Service Gateway 6-2 Local Subscriber Management Figure 6-2 Add Subscribers (No Billing) The following table describes the labels in this screen. Table 6-1 Add Subscribers (No Billing) LABEL DESCRIPTION No This read-only field d isplays the inde x n umber of the subscriber account. Username Enter the user name (up to 32 characters)[...]

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    VSG-1000 V antage Service Gateway Local Subscriber Management 6-3 The following table describes th e labels in this screen. Table 6-2 Subscribers List (No Billing) LABEL DESCRIPTION No This read-only field d isplays the index numb er. Username This field displays the user name for an account. Password This field displays the password for the accoun[...]

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    VSG-1000 V antage Service Gateway 6-4 Local Subscriber Management Figure 6-6 Subscriber List (No Billing): Import Example 6.3 Subscriber Management with Billing The following sections describe subscriber account manage ment with simple billing feature. The VSG provides prepay and post-pay billing features. With prepay billing, you set up how many t[...]

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    VSG-1000 V antage Service Gateway Local Subscriber Management 6-5 Table 6-3 Add New Subscribers (With Billing) LABEL DESCRIPTION Username Enter the user name (up to 32 characters) for this account. Password Enter the password (up to 20 characters) in this field. Units Enter the num ber of time units (eit her per day or per hour). Refer to the Billi[...]

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    VSG-1000 V antage Service Gateway 6-6 Local Subscriber Management Table 6-4 Add New Subscriber: Account Modify LABEL DESCRIPTION Expire Time This field displays the time until which the subscriber can ac cess the Internet. For prepay billing, this field is calculated by a ddi ng the number of time unit to the login time. For post-pay billing, this [...]

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    VSG-1000 V antage Service Gateway Local Subscriber Management 6-7 Table 6-5 Account Modify: Account List LABEL DESCRIPTION Purchase Units This field displays the number of time units alloca ted to this account. Unit Price This field displays the cost of a time unit in the currency spe cified. Total This field displays the total price for the time u[...]

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    VSG-1000 V antage Service Gateway III Part III: Web Configurator Advanced Configuration This part covers setting the login screen, por t mapping, IP and MAC address p ass through, wall garden and advertising links using the web configurator .[...]

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    VSG-1000 V antage Service Gateway Subscriber Login Screen 7-1 This chapter shows you how to customize the subscriber lo gin screen when subscriber control is activated. 7.1 Overview The subscriber login screen is the first screen that all subscribers see when trying to access the Internet. You can configure up to three web addresses for web sites w[...]

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    VSG-1000 V antage Service Gateway 7-2 Subscriber Login Screen Figure 7-3 Customize Login Screen: Advanced The following table describes the labels in this screen. Table 7-1 Customize Login Screen: Advanced LABEL DESCRIPTION Selection Select Ad van c e d to configure and set the VSG to displa y the advanced s ubscriber login screen. Welcome Image Se[...]

  • Page 67

    VSG-1000 V antage Service Gateway Subscriber Login Screen 7-3 Table 7-1 Customize Login Screen: Advanced LABEL DESCRIPTION Registration Text Color Specify the color of the registration text. F o r example, enter ‘000000’ for black. Click View Color Grid to display a list of web-friendly colors and correspondin g hexadecimal values . The default[...]

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    VSG-1000 V antage Service Gateway 7-4 Subscriber Login Screen Figure 7-5 Customize Login Screen: Frame The following table describes the fields in this screen. Table 7-2 Customize Login Screen: Frame FIELD DESCRIPTION Selection Select Frame to configure an d set the VSG to display the subscriber login screen i n two frames. Frame Setting Up Frame E[...]

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    VSG-1000 V antage Service Gateway Subscriber Login Screen 7-5 Figure 7-6 Frame Subscriber Login Screen Example Refer to the next chapter to configure walled garden and advertisement links.[...]

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    VSG-1000 V antage Service Gateway Portal W eb Site, Advertisement Link and W alled Garden 8-1 This chapter shows you how to specify a portal web site, advertisem ent links and create walled garden web sites. 8.1 Introduction When you enable subscriber control in the Subscriber Management screen, y ou can set the VSG to direct a subscriber to a port[...]

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    VSG-1000 V antage Service Gateway 8-2 Portal W eb Site, Advertisement Link and W alled Garden Table 8-1 Advertisement Link Configuration LABEL DESCRIPTION Portal Page Specify the URL of a portal web site. This is the first web site to which a subscriber is directly after logging in successfully. If you do not specify a portal web site, the subs cri[...]

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    VSG-1000 V antage Service Gateway Portal W eb Site, Advertisement Link and W alled Garden 8-3 Figure 8-2Walled Garden The following table describes the fields to configure the walled garden feature. Table 8-2 Walled Garden FIELD DESCRIPTION Walled Garden Select Enable to activate this feature and set the field(s) bel ow. Select Disable to de-activa[...]

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    VSG-1000 V antage Service Gateway LAN Device Management 9-1 This chapter describes how you can remotely m anage devices on the LAN through the VSG. 9.1 LAN Device Management Overview NAT (Network Address Translation - NAT, RFC 1631) is the tr anslation of the IP address of a host in a packet. For example, the source address of an outgoing packet, u[...]

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    VSG-1000 V antage Service Gateway 9-2 LAN Device Management Table 9-1 LAN Device Management LABEL DESCRIPTION IP Address Enter the IP address of a LAN device in doted decimal notation. Fo r example, 10.59.1.111. Server Port Enter the port number for a service (for example, 80 for HTTP) on the LAN devic e. Virtual Port Enter a unique port number bet[...]

  • Page 77

    VSG-1000 V antage Service Gateway LAN Device Management 9-3 Figure 9-4 Specifying an Inside Server Example In the LAN Device Management screen, you map virtual port 9601 to the web s erver and virtual port 9602 to the FTP server. Figure 9-5 LAN Device Management: Inside Server Example To access an inside server on the LAN, enter the WAN IP address [...]

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    VSG-1000 V antage Service Gateway IP and MAC Address Pass Through 10-1 This chapter shows you how to configure IP and MAC address pass through. 10.1 Configuring IP and MAC Address Pass Through You can set the VSG to allow the forwarding of packets from a specified LAN device, such as a file server or computer, without prompting for a user nam e and[...]

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    VSG-1000 V antage Service Gateway 10-2 IP and MAC Address Pass Through Table 10-1 IP & MAC Address Pass Through LABEL DESCRIPTION Previous Click Previous to go back to the previous screen. The changes you ma de will not be saved if you have not clicked Ap p l y .[...]

  • Page 81

    VSG-1000 V antage Service Gateway S tatus 11 - 1 This chapter covers the system status, DHCP client and curr ent logged-in subscriber information. 11.1 System S t atus In the Main Menu , click Status and System to display the system information as shown next. Figure 11-1 System Status The following table describes th e labels in this screen. Table [...]

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    VSG-1000 V antage Service Gateway 11 - 2 S tatus Table 11-1 System Status LABEL DESCRIPTION Default Gateway This field displays the IP address of the default gateway of the WAN port on the VSG. Web Server Port This field displays the port nu mber of the embed ded web server in your VSG. DHCP The following fields display the status of t he DHCP stat[...]

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    VSG-1000 V antage Service Gateway S tatus 11 - 3 Table 11-2 DHCP Client Table LABEL DESCRIPTION Previous Click Previous to go back to the previous screen. The changes you ma de will not be saved if you have not clicked Ap p l y . 11.3 Current Users The Current Users screen displays a list of subscribers currently logged on to the VSG for Internet a[...]

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    VSG-1000 V antage Service Gateway IV Part IV: The SMT, System Maintenance and Additional Information This part cont ains information on the SMT (S ystem Management T erminal ), configuration and firmware maintenance, troubleshoot ing, appendices and an index.[...]

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    VSG-1000 V antage Service Gateway The SMT 12-1 This chapter introduces the operation of the SMT. 12.1 Introduction to the SMT The System Management Terminal (SMT) is a me nu – driv en interface that you use to configure the VSG. Access the SMT using the console port. Use the SMT to set general system settings and upgrade firmware. For advanced co[...]

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    VSG-1000 V antage Service Gateway 12-2 The SMT Figure 12-2 SMT: Login Screen The VSG automatically logs you out after ten (default) minutes of inactivity. Simply log back into the VSG if this happens to you. 12.3 The SMT Main Menu Summary The SMT main menu is shown next. Figure 12-3 SMT: Main Menu The following table describes th e menu choices in [...]

  • Page 89

    VSG-1000 V antage Service Gateway The SMT 12-3 Figure 12-4 SMT: Menu Breakdown 12.4.2 The Navigation Keys The following table describes the keystrok es that you use in the SMT screens. Table 12-1 Control Key Descriptions KEY DESCRIPTION [ENTER] To move to the next configuration field in the menu. [ESC] Press [ESC] to discard any changes and return [...]

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    VSG-1000 V antage Service Gateway Sy stem Configuration Using the SMT 13-5 This chapter shows you how to set general system settings, view current configuration and perform system maintenance. 13.1 About SMT System Configuration Refer to the System Configuration chapte r for background information. 13.2 Setting System Configuration From the main me[...]

  • Page 92

    VSG-1000 V antage Service Gateway 13-6 Sy stem Configuration Using the SMT Table 13-1 SMT: System Configuration FIELD DESCRIPTION WAN Configuration Set the following fields for the WA N port on the VSG. WAN Mode? (D/S) Enter D (Dynamic) to set the VSG to dynamicall y obta in an IP address and other network information (IP address, DNS information e[...]

  • Page 93

    VSG-1000 V antage Service Gateway Sy stem Configuration Using the SMT 13-7 Table 13-1 SMT: System Configuration FIELD DESCRIPTION Primary/Secondary DNS IP Address Enter the IP address of the DNS server(s) in the Primary DNS IP Address and/or Secondary DNS IP Address fields. The default primary DNS server IP address i s 168.95.1.1 . You must specify[...]

  • Page 94

    VSG-1000 V antage Service Gateway 13-8 Sy stem Configuration Using the SMT Table 13-2 SMT: System Status FIELD DESCRIPTION WAN Mode? (D/S) This field displa ys the WAN IP address assignment method ( Static IP Setting or DHCP Client ). IP Address This field displays the WAN IP address of the VSG. Subnet Mask This field displays the subnet mask on th[...]

  • Page 95

    VSG-1000 V antage Service Gateway Sy stem Configuration Using the SMT 13-9 Figure 13-3 SMT: Change Administrator Password Step 3. Type your current system password in the Enter the old password field, and press [ENTER] . Step 4. Type your new system password in the Enter the new password field, and press [ENTER] . Step 5. Re-type your new system pa[...]

  • Page 96

    VSG-1000 V antage Service Gateway 13-10 Sy stem Configuration Using the SMT Figure 13-5 SMT: Reset to Factory Defaults Are you sure you want to reset the device back to the factory defaults? [Y/N]: Enter the command key and press enter.[...]

  • Page 97

    VSG-1000 V antage Service Gateway Configuration and Firmware Maintenance 14-1 This chapter shows you how to upgrade the firmware and configuration file and create configuration backup files. 14.1 Configuration and Firmware Maintenance Overview You need to run a TFTP server on a computer where the firmwa re and/or configuration files are stored to p[...]

  • Page 98

    VSG-1000 V antage Service Gateway 14-2 Configuration and Firmware Maintenance Step 4. Type 1 and press [ENTER] to display the Firmware Upgrade screen. Step 5. Enter the IP address of the computer running the TFTP server in the TFTP Server IP Address field. Step 6. Specify the name of the firmware file in the Download Filename field. Figure 14-2 SMT[...]

  • Page 99

    VSG-1000 V antage Service Gateway Configuration and Firmware Maintenance 14-3 Figure 14-5 Web Configurator: Firmware Upgrade Step 4. Enter the IP address of the computer running the TFTP server in the TFTP Server IP Address field. Step 5. Specify the name of the firmware file in the Filename field and click Apply to start the file transfer process.[...]

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    VSG-1000 V antage Service Gateway 14-4 Configuration and Firmware Maintenance Figure 14-7 Web Configurator: Utilities: Exporting Configuration File Step 3. Select Export and enter the IP address of the computer running the TFTP server in the TFTP Server IP Address field. Step 4. In the Filename field, specify the name of the config uration file to [...]

  • Page 101

    VSG-1000 V antage Service Gateway T roubleshooting 15-1 This chapter covers potential problem s and possible remedies. After each problem description, som e instructions are provided to help you to diagnose and to solve the problem. 15.1 Using LEDs to Diagnose Problems The LEDs are useful aides for finding possible problem causes. 15.1.1 The Power [...]

  • Page 102

    VSG-1000 V antage Service Gateway 15-2 T roubleshooting 15.2 Console Port I cannot access the VSG through the console port. Table 15-4 Troubleshooting Console Port STEPS CORRECTIVE ACTION 1 Check to see if the VSG is connected to your computer using a console cable. 2 Check to see if the communications program is configured correctly. Set the commu[...]

  • Page 103

    VSG-1000 V antage Service Gateway T roubleshooting 15-3 Table 15-7 Troubleshooting Internet Access STEPS CORRECTIVE ACTION 1 Check the Internet settings on your mod em and/or router. 2 Make sure the subscriber ent er the correct user name and password to log in to the VSG. T he username and password are case-sensitive. 3 Make sure the subscriber ac[...]

  • Page 104

    VSG-1000 V antage Service Gateway 15-4 T roubleshooting Figure 15-2 SMT: Debug Mode: Erasing Firmware 4. Enter 2 to restart the VSG. Figure 15-3 SMT: Debug Mode: Restarting the VSG 5. After the VSG restarts, a screen displays prom p ting you to specify the initial settings for TFTP file transfer. The default settings are displayed in the brackets. [...]

  • Page 105

    VSG-1000 V antage Service Gateway T roubleshooting 15-5 Figure 15-5 SMT: Debug Mode: Verifying VSG and TFTP Settings 7. The VSG downloads the firm ware. After the file transf er is complete, the VSG restarts automatically . Figure 15-6 SMT: Debug Mode: Firmware Upload Complete 8. After the VSG finishes restarting, you s hould see the “ Press any [...]

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    [...]

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    VSG-1000 V antage Service Gateway IP Address Assignment Conflicts A Appendix A IP Address Assignment Conflict s This appendix describes situations where IP address conflic ts may occur. Subscribers with duplicate IP addresses will not be able to access the Internet. Case A: The VSG is using the same LAN and W AN IP addresses The following figure sh[...]

  • Page 108

    VSG-1000 V antage Service Gateway B IP Address Assignment Conflicts Case D: T wo or more subscribers have the same IP address. By converting all private IP addresses to the WAN IP address, the VSG allows subscribers with different network configurations to access the Internet. However, there are situations where two or more subscribers are using th[...]

  • Page 109

    VSG-1000 V antage Service Gateway Subscriber Login C Appendix B Subscriber Login To log in as a subscriber, enter a web site address such as www.zyxel.com in a web browser. The login screen displays prompting you to enter the user name and password. Diagram 5 Subscriber Login Screen Enter a user name and password and click Enter . Depending on the [...]

  • Page 110

    VSG-1000 V antage Service Gateway D Cable T ypes and Ping Assignment Appendix C Cable T ypes and Cable Pin Assignment s RJ-45 Ethernet Port The following table describes the types of network cable used for the different connection speeds. Make sure the Ethernet cable length between connections does not exceed 100 meters (328 feet). Chart A Network [...]

  • Page 111

    VSG-1000 V antage Service Gateway Cable T ypes and Pin Assignment E Chart C LAN Port Cable Pin Assignments PIN NO RJ-45 SIGNAL ASSIGNMENT DESIGNATION 1 Input Transmit Data + RD+ 2 Input Transmit Data - RD- 3 Output Transmit Data + TD+ 4 Unused N/U 5 Unused N/U 6 Output Transmit Data - TD- 7 Unused N/U 123456 78 8 Unused N/U Make sure that the Ether[...]

  • Page 112

    VSG-1000 V antage Service Gateway F Setting Y our Computer IP Address Appendix D Setting Y our Computer IP Address All computers must have a 10M or 100M Ethernet adapter and TCP/IP installed. Windows 95/98/Me/NT/2000/XP, Macintosh OS 7 and late r operating s ystems and all versions of UNIX/LINUX include the software components you need to install a[...]

  • Page 113

    VSG-1000 V antage Service Gateway Setting Y our Computer IP Address G If you need Client for Microsoft Networks: a. Click Add . b. Select Client and then click Add . c. Select Microsoft from the list of manufacturers. d. Select Client for Microsoft Networks from the list of network clients and then click OK . e. Restart your computer so the ch ange[...]

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    VSG-1000 V antage Service Gateway H Setting Y our Computer IP Address 3. Click the DNS Configuration tab. -If you do not know your DNS information, select Disable DNS . -If you know your DNS information, select Enable DNS and type the information in the fields below (yo u may not need to fill them all in). 4. Click the Gateway tab. -If you do not k[...]

  • Page 115

    VSG-1000 V antage Service Gateway Setting Y our Computer IP Address I gateway. Windows 2000/NT/XP 1. For Windows XP, click start , Control Panel . In Windows 200 0/NT, click Start , Settings , Control Panel . 2. For Windows XP, click Network Connections . For Windows 200 0/NT, click Net w ork and Dial-up Connections . 3. Right-click Lo cal Area Con[...]

  • Page 116

    VSG-1000 V antage Service Gateway J Setting Y our Computer IP Address 4. Select Internet Protocol (TCP/IP) (und er the General tab in Win XP) and click Properties . 5. The Inter net Protocol TCP/IP Properties window opens (the General tab in Windows XP). -If you have a dynamic IP address click Obtain an IP address automatically . -If you have a sta[...]

  • Page 117

    VSG-1000 V antage Service Gateway Setting Y our Computer IP Address K 6. -If you do not know your gateway's IP address, remove any previously installed gateway s in the IP Settin gs tab and click OK . Do one or more of the following if you want to configure additional IP addresses: -In the IP Settings tab, in IP addresses, click Add . -In TCP/[...]

  • Page 118

    VSG-1000 V antage Service Gateway L Setting Y our Computer IP Address Macintosh OS 8/9 1. Click the Apple menu, Control Panel and double-click TCP/IP to open the TCP/IP Control Panel . 2. Select Ethernet built-in from the Connect via list. 3. For dynamically assigned settings, select Using DHCP Server from the Configure: list. 4. For statically ass[...]

  • Page 119

    VSG-1000 V antage Service Gateway Setting Y our Computer IP Address M V erifying Settings Check your TCP/IP properties in the TCP/IP Control Panel window. Macintosh OS X 1. Click the Apple menu, and click System Preference s to open the System Preferences wi ndow. 2. Click Net work in the icon bar. - Select Automatic from the Loca tion list. - Sele[...]

  • Page 120

    VSG-1000 V antage Service Gateway N IP Subnetting Appendix E IP Subnetting IP Addressing Routers “route” based on the network number. The router that delivers the data packet to the correct destination host uses the host ID. IP Classes An IP address is made up of four octets (eight bits), wr itten in dotted decimal notation, for exa mple, 192.1[...]

  • Page 121

    VSG-1000 V antage Service Gateway IP Subnettin g O Subnet Masks A subnet mask is used to determine which bits are part of the network num ber, and which bits are part of the host ID (using a logical AND operation). A subnet mask has 32 bits ; each bit of the mask corresponds to a bit of the IP address. If a bit in the subnet mask is a “1” then [...]

  • Page 122

    VSG-1000 V antage Service Gateway P IP Subnettin g The first three octets of the address make up the netw ork number (class “C”). You want to have two separate networks. Divide the network 192.168.1.0 into tw o separate subnets by converting one of the host ID bits of the IP address to a network number bit. The “borrowed” host ID bit can be[...]

  • Page 123

    VSG-1000 V antage Service Gateway IP Subnettin g Q Chart 11 Subnet 1 NETWORK NUMBE R LAST OCTET BIT VALUE IP Address (Binary) 11000000.10101000.0000 0001. 00 000000 Subnet Mask (Binary) 1111 1111.11111111.1111 1111. 11 000000 Subnet Address: 192.168.1.0 Lowest Host ID: 192.168.1.1 Broadcast Address: 192.168.1. 63 Highest Host ID: 192.168.1.62 Chart[...]

  • Page 124

    VSG-1000 V antage Service Gateway R IP Subnetting Chart 15 Eight Subnets SUBNET SUBNET ADDRESS FIRST ADDRESS LAST ADDRESS BROADCAST ADDRESS 4 96 97 126 127 5 128 129 158 159 6 160 161 190 191 7 192 193 222 223 8 224 223 254 255 The following table is a summary for class “C” subnet planning. Chart 16 Class C Subnet Planning NO. “BORROWED” HO[...]

  • Page 125

    VSG-1000 V antage Service Gateway IP Subnettin g S Chart 17 Class B Subnet Planning NO. “BORROWED” HOST BITS SUBNET MASK NO. SUBNETS NO. HOSTS PER SUBNET 12 255.255.255.240 (/28) 4096 14 13 255.255.255.248 (/29) 8192 6 14 255.255.255.252 (/30) 16384 2 15 255.255.255.254 (/31) 32768 1[...]

  • Page 126

    VSG-1000 V antage Service Gateway T Product S pecifications Appendix F Product S pecifications GENERAL Standard IEEE 802.3 10BASE-T Ethernet IEEE 802.3u 100BASE-TX Fast Ethernet Interface One 10/100 Ethernet WAN port One 10/100 Ethernet LAN port One RS232 console port Networking Plug-and-play subscriber Inte rnet access NAT (RFC1631) NAT for VPN (I[...]

  • Page 127

    VSG-1000 V antage Service Gateway Product S pecifications U PHYSICAL & ENVIRONMENT Dimension 440(W) x 116(L) x 44(H) mm Temperature 0 to 50C Humidity 10% to 95% (non-condensi ng) Power 100-220 V AC, 50/60 Hz Maximum power consumption: 20W Certification FCC part 15 Class A VCCI Class A UL Class A CE[...]

  • Page 128

    VSG-1000 V antage Service Gateway V Index Index A account time out ..................................................... 6-7 accounting me thods ............................................... 5-5 Accumulation account ing met hod .......................... 5-5 Administration Id le-Timeout .................................... 4-7 administrator id le[...]

  • Page 129

    VSG-1000 V antage Service Gateway Index W Note for web c onfigurator ................................. 14-1 firmware up grade ................................................. 14-1 requirem ent ...................................................... 14-1 SMT .................................................................. 14-1 Web Configur ator ..[...]

  • Page 130

    VSG-1000 V antage Service Gateway X Index Remote Authentication Di al-In User Service ......... See RADIUS Remote Authentication Dial-In user Serv ice (RADIUS) ............................................................ 5-5 reserved private netwo rk IP addresses .................. 4-2 resetting t he VSG ............................................[...]

  • Page 131

    VSG-1000 V antage Service Gateway Index Y type of system l ogin account s ............................ 3-2 winipcfg....................................................................... I www.zyxel.com .......................................................... v Z ZyXEL Limited Warranty ............................................ v ZyXEL Web Page[...]