3Com 3C15400 manual

http://www.3com.com/ Part No. DUA1540-0AAA01 Published November 2003 3Com ® Network Administrator for HP OpenView | Windows User Guide 3C15400 3Com Network Adminis trator for HP OpenView.book Page 1 Wednesday, November 12, 2003 2:33 PM[...]

3Com Corporati on 350 Campus Drive Marlborough MA USA 01752-3064 Copyright © 2003, 3Com T echnologies. All rights re served. No part o f this documentation may be re produced in any form or by any means or used to make any derivative work (such as tran slation, transformation , or adaptation) without writt en permission fr om 3Com T echnologies. 3[...]

C ONTENTS A BOUT T HIS G UIDE Conventions 14 Feedback about this User Guide 15 Related Documentat ion 15 1 G ETTING S TARTED Introduction 17 What is 3Com Ne twork Admin istrator 17 On the CD 18 Installation 18 Activation 20 Getting Started 21 Creati ng a New Inventory File 21 Import Device Information 21 Main Featur es 23 Device Window 23 Device Ad[...]

Activation W izard 29 Examples 31 Activating 3Com Network Administrator 31 Useful Information and Ref erences 32 Key Considerations 32 3 D EVICE W INDOW Overview 35 Key Concepts 36 Inventory Files 36 Device Groups 36 Components 40 The Device Group T r ee 40 The Device List 41 Device List Columns 41 T oolbar 43 Status Bar 43 Menus 44 File > Open [...]

Key Considerations 60 Deleting Devices 60 Active Selection 60 Scheduled T asks 60 4 D EVICE A DMINISTRATION Overview 61 Key Concepts 62 Web Management 62 T elnet Management 62 Administration Menu 62 IP Ping 63 T race Route 64 Properties Dialog 65 Registering Devices fo r W arr anty 71 Components 71 Device W arranty Dialog 71 Device W arranty W izar[...]

Import Progress Dialog 92 Refresh Progr e ss Dialog 93 Refresh Summary Dialog 95 Import and Refr esh Reports 96 Examples 97 Importing Newly Discovered Devices from HP OpenView 97 Importing Devices from a Spr eadsheet 98 Refresh ing Existing Devices 99 Delaying Refr eshing Existing Devices 100 Key Considerations 102 Import Problems 102 Refresh Probl[...]

Deploying a Gr oup of Devices 128 Useful Information and Ref erences 130 Supported 3C om Devices 130 Supported Device Parameters 131 Understanding Backup Files 132 Managing Backup Files 132 Key Considerations 133 How Backup Files are Discar ded 133 Potential Hazards when using R estore and Setup 134 Why Errors can Occur duri ng Restor e and Setup 1[...]

Marking 155 Queuing 157 Dropp ing 159 Service Levels 159 Configuring the Netw ork for End-to-en d T raffic Prioritizatio n 16 0 Components 161 Prioritize Network T raffic Wizard 161 Prioritization R eports 167 Examples 169 Applying an Existing Configur ation to New Devices 169 Prioritizing NBX V oice T raffic 170 Prioritizing T raffic T o and From [...]

Components 193 Inventory Rep ort 193 Capacity Repo rt 194 Changes Report 194 Reports Dialog 197 Custom Report T ypes Dialog 200 Add/Edit Report Wizard 201 Examples 204 Assessing Network Expansion Capability 204 Ensuring Stacks are Running the Same Agent V ersion 206 Useful Information and Ref erences 207 VLAN-unaware Devices 207 VLANS and the Switc[...]

11 L IVE U PDATE Overview 221 Key Concepts 222 Connection T y pe 2 22 Service Packs 222 Live Update Engine 222 Components 223 Live Update Setup W izard 223 Live Update Select File Groups Dialog 227 Select File Group - Group Name 229 Download Pr ogress 230 Changing the Download Settings 231 Live Update Activity Report 234 Examples 235 Ensuring 3Com [...]

Purchase V alue-Added Services 255 T roubleshoot Online 255 Access Software Downloads 256 Contact Us 256 T elephone T echnical S upport and Repair 256 D S YSTEM R EQUIREMENTS Operating System 259 Web Br owser 259 HP OpenView Supported V ersions 259 Additional Softwar e Required 259 Ha rdw are 2 60 I NDEX 3COM E ND U SER S OFTWARE L ICENSE A GR EEME[...]

3Com Network Adminis trator for HP OpenView.book Pag e 12 Wednesday, November 12, 2003 2 :33 PM[...]

A BOUT T HIS G UIDE This guide is intended for use by th ose responsible for installing, setting up and managing a network; cons equently , it assu mes a working knowledge of n etworks and network management systems. If the Release Notes provided with this 3Com ® Network Administrator User Guide contain details that differ from the information in [...]

14 A BOUT T HIS G UIDE Conventions Ta b l e 1 and Ta b l e 2 list co nventions that are used thr oughout this guide. Ta b l e 1 Notice Icons Icon Notice Type Description Information note Information that describes important features or instructions. Caution Information that alerts you to potential loss of data or potential damage to an application,[...]

Feedback about this User Guide 15 Feedback about this User Guide Y our suggestions are ve ry important to us. Th ey will help make our documentation more useful to you. Please e-mail co mments about this document to 3Com at: pddtechpubs_comments@3com.com Please include the following information when commenting: ■ Document title ■ Part number ?[...]

16 A BOUT T HIS G UIDE 3Com Network Adminis trator for HP OpenView.book Pag e 16 Wednesday, November 12, 2003 2 :33 PM[...]

1 G ETTING S TARTED Introduction This chapter contain s introductory information about 3Com ® Network Administrator for HP OpenView , how to install and activate the application and a brief summary of all its major features. What is 3Com Network Administrator 3Com Network Administrator for HP Open V iew is an application that lets you perform admi[...]

18 C HAPTER 1: G ETTING S TARTED On the CD Th e CD contains the following resour ces: ■ A readme file for 3Com Network Administrator ■ The 3Com Network Adminis trator installation program ■ This 3Com Network Administrato r user guide in PDF format ■ Adobe Acrobat Reader ■ 3Com Switch Manager ■ 3Com Router Manager Use Windows Explorer to[...]

Introduction 19 Figure 2 Select Components The following table provides guidelines on the scenarios you may be installing 3Com Network Administrato r under , and which checkboxes you should select: Ta b l e 3 Installation Checkboxes Checkboxes: Scenario Applications Integration MIBs Installin g 3Com Networ k Administrator on a system with a standal[...]

20 C HAPTER 1: G ETTING S TARTED Installing the MIBs into HP OpenView is optional. The MIBs give you access to low-level statisti cs and control of your 3Com devices. However , you may decide not to install the MIB collection to save time during the install, since the MIBs can take up to an hour to install. Activation Once you have installed 3Com N[...]

Getting Started 21 Getting Started This section details the two operations you need to perform before you can start using 3Com Network Administrator with your 3Com devices. Creating a New Inventory File 3Com Network Administrator stores detailed information about your 3Com devices in inventory files. When you first run 3Com Network Administrator , [...]

22 C HAPTER 1: G ETTING S TARTED Figure 5 Select Subnets Dialog 3 Select the subnets you want to im port 3Com devices fr om and click OK . An Import Progress dialog is displayed while 3Com Network Administrator contacts the HP OpenVi ew database and retrieves device information for the 3Com devices in the subnets you have specified. Once the import[...]

Main Features 23 Figure 6 Summary Dialog 4 Click OK to close the Su mmar y dialog and return to the Device W indow . Y ou are now ready to start using the administration functions of 3Com Network Administrator . Main Features This section out lines the main features in 3Com Network Administr ator , with references to the relevant chap ters where ea[...]

24 C HAPTER 1: G ETTING S TARTED Device Administration Whilst 3Com Network Administrator provides administration fun ctions that apply to a range of your 3Com devices, you may want specific control of the details on a single de vice. For this reason, 3Com Network Administrator provides access to the following specific applications in order to obtai[...]

Main Features 25 Backup, Restore and Setup The Backup facility allows you to store the configuration of your devices. Y ou can back up large numbers of devices and 3Com Network Administrator will stor e them on your computer . The Restore facility allows you to sele ct which configuration to restor e to the device. Y ou must have previously saved t[...]

26 C HAPTER 1: G ETTING S TARTED HP OpenView Integration 3Com Network Administrator customizes your copy of HP OpenV iew with map icons and MIBs to enhanc e the management of your 3Com devices. It also integrates with th e HP OpenView Event Browser to send you alarms for backup, restor e, setup and agent update operations. Menu options are pr ovide[...]

2 P R ODUCT A CTIVATION Introduction 3Com Network Administrator uses an activation system which allows you to use your copy of the software be yond the grace period. This chapter describes how to activate 3Com Network Administrator . Once you have installed 3Com Networ k Administrator , yo u can use it for a grace period of up to 60 days with out a[...]

28 C HAPTER 2: P RODUCT A CTIVATION Key Concepts 3Com Network Administrator uses the following information in the activation process: ■ The Serial Number — 3Com Netw ork Admin istrator automatically generates this number when it is first installed. ■ The License Key — identifies the ph ysical copy of the software you have. Each 3Com Network[...]

Components 29 Figure 7 About Dialog Befor e Registration When the grace period has expired, most menu options are disabled. However , you can still activa te the product using the Activate N ow menu option or by clicking Activate Now in the About dialog. Y ou can close the dialog without ac tivating the product by clicking OK . Once the product has[...]

30 C HAPTER 2: P RODUCT A CTIVATION Figure 8 Activation Wizard - License Key 3Com Network Administrator checks that you have a valid license key before allowing you to continue. 2 Obtaining the acti vation key — t he acti vation key step allows you to do two things: ■ Connect to the 3Com r egistra tion web site by clicking Get Activation Key . [...]

Examples 31 The wizard already knows the product number and ser ial number so you do not have to type them in. T o obtain the activation key for this copy of 3Com Network Administrator , click Get Activat ion Key . This launches you r default web browser , which displays the 3Com r e gistration web si te. 3Com Network Administrator sends the serial[...]

32 C HAPTER 2: P RODUCT A CTIVATION 6 Enter the activation ke y in the Activation Key text box to activate the product. Useful Information and References The following section provides useful information and refer e nces when activating 3Com Network Administrator . Where can I find the pr oduct number for 3Com Network Administrator? The product num[...]

Key Considerations 33 How do I move my copy of 3Com Network Administrator to another workstation? If you need to move 3Com Network Administrator to another computer , you must contact 3Com Customer Support to revoke the existing activation key . The activation key will only work with the correct combination of license key (to identify the software)[...]

34 C HAPTER 2: P RODUCT A CTIVATION 3Com Network Adminis trator for HP OpenView.book Pag e 34 Wednesday, November 12, 2003 2 :33 PM[...]

3 D EVICE W INDOW Overview This chapter describes the 3Com Network Administrator device window . The device window provides a view of the 3Com devices on your network, and arranges t hem into groups. These groups ar e disp layed in a tree on the left side of the window . Devices in the selected group ar e displayed in a list on the right side of th[...]

36 C HAPTER 3: D EVICE W INDOW Key Concepts This section describes the 3Com Ne twork Administ rator key concepts relating to the device window . Inventory Files 3Com Net work Administrator stores device information in inventory files. Inventory files have the file extension ‘ .inv '. They ar e exclusive to 3Com Network Administrator and are [...]

Key Concepts 37 The purpose of these groups is explained as follows: All 3Com Devices Group This group displays all 3C om devices present within the currently open inventory file. Y ou should use this when you want to perf orm operations on all the devices in the curr ent inventory file. Standar d Groups This group contains sub-groups based on the [...]

38 C HAPTER 3: D EVICE W INDOW ■ Subnets Group — this gr oup contains sub- groups based on the IP address and subnet mask of the devi ces present in your inventory file. Each Subnets group is named using the network address of the subnet, followed by the subnet mask. For example, if the devices in your inventory file are on the following networ[...]

Key Concepts 39 A VLAN sub-group is considered unique if it has a unique VLAN ID and a unique name. The name is case sensitive, so a VLAN named 'marketing', with a lower case 'm', is consider ed diff eren t to a VLAN named 'Marketing', with an uppercas e 'M'. VLANs with the same ID and name on either side of [...]

40 C HAPTER 3: D EVICE W INDOW Components The following section describes the featu res of the Device W indow and describes the operations you ca n perfor m from this window . The Device Group Tr e e The device group tr ee is located on the left side of the 3Com Network Administrator device window . Device Group T r ee Right-click Menus A right-cli[...]

Components 41 The Device List The device list shows the devices c ontained within a device group. Selecting a devic e gro up in the devi ce gr o up tree displays the devices within the group in the device list. Multiple selection is a llowed in the device list and is achieved thr ough either of t he following: ■ Holding down a mouse button and dr[...]

42 C HAPTER 3: D EVICE W INDOW Y ou can sort the entire list using the information in a given column by clicking on its column header . Initia lly the list is sorted by the left-most column. Y ou can add or remove columns from the device list using the Show Columns dialog. Please refer to “ View > Show Columns ” on page 52 for more informati[...]

Components 43 T oolbar Th e toolbar provides access to the most commonly used administ ration tools. Some items in the to olbar are not applicable to multiple or group selection. When this is the case, the toolbar button is grayed out. Hovering the mouse cursor over a button in the toolbar causes a 'tooltip ' for that button to be display[...]

44 C HAPTER 3: D EVICE W INDOW Menus Ta b l e 4 lists each menu item for a give n main menu and the associated operation invoked by selecting it. Ta b l e 4 File Menu Menu Item Hot Key Operation New Ctrl+N Creates a new empty inventory file. Prompts for a save if the current inventory has changed. See “ File > Open ” on page 48 for more info[...]

Components 45 Ta b l e 5 Edit Menu Ta b l e 6 View Menu Menu Item Hot Key Operation Add Device… Launches the Add Device di alog. This dialog allows you to ad d a new device to the inventory file. See “ Edit > Add Device ” on page 49 for more information. Delete Ctrl+Delete Deletes the selected device. See “ Edit > Delete ” on page 5[...]

46 C HAPTER 3: D EVICE W INDOW Ta b l e 7 Device Menu Menu Item Hot Key Operation Web Management… Launches the web interface for the selected device. Telnet Management… Launches the Telnet management interface for the selected device. Backup… Launches the Backup wizard for the selected devices. See “ Device Backup Wizard ” on page 109 for[...]

Components 47 Ta b l e 8 T ools Menu Ta b l e 9 Help Menu Menu Item Hot Key Operation Reports… Launches the Reports dialog. See “ Repo rts Dialog ” on page 197 for more information. Prioritize Network Traffic… Launches the Prioritize Network Traffic wizard. See “ Prioritize Network Traffic Wizard ” on page 161 for more information. Devi[...]

48 C HAPTER 3: D EVICE W INDOW File > Open Th e File > Open option is used to open an inventory (.inv) file for use within 3Com Network Administrator . The default directory for opening inventory files is: <3Com Network Administrator install dir>inventory_files The defaul t dir ectory may be changed us ing the Options dialog, for more [...]

Components 49 Click Cancel if you wish to abort the Save operation. This returns you to the Device Win dow . Most Recently Used Files In the File menu, between the Import and Exit menu items, is a list of the last four inventory files that you have been using. This list is called the Most Recently Used (MRU) f ile list, and is updated every time yo[...]

50 C HAPTER 3: D EVICE W INDOW Compulsory fields are the IP Addr ess and the Read Community String. If you do not enter information into these fields, a warnin g message is displayed when OK is clicked. Y ou are returned to the Add Device dialog to enter the requir ed information. If a device is added successfully to the current inventory , a messa[...]

Components 51 Edit > Find The Fin d dialog is used to search for devices within your inventory according to the criteria listed in Ta b l e 1 0 . T o change the search criteria simply select the appropriate item in the 'Search By' list. T able 10 Search criteria for finding devices within an inventory Wildcards ( * and ? ) are allowed [...]

52 C HAPTER 3: D EVICE W INDOW For more information on these menu items refer to “ Menus ” on page 44 . Edit > Select All This option selects all of the devices in the currently selected group. For a device list containing no devices, the Select All option is grayed out. View > Show T oolbar Th is menu item toggles betwee n a visi ble or [...]

Components 53 View > Update Window This menu it em is enabled when t here is some pending information to be added to the inventory . This occurs af ter a scheduled re fresh has completed. Selecting this option adds the newly refreshed information to the inventory file. T ools > Scheduled Ta s k s This menu item laun ches the Scheduled T asks [...]

54 C HAPTER 3: D EVICE W INDOW If the following scheduled t asks are running: ■ Agent Update ■ Backup ■ Restore ■ Setup ■ Prioritize Network T raffic ■ Refresh Then: ■ The following operations are prohibited fr om running: ■ File > New ■ File > Open ■ Edit > Add Device ■ Edit > Delete ■ Device > Refr esh Infor[...]

Components 55 T ools > Options This menu it em launch es the Options dialog, which is used to configure the default behavior of 3Com Network Administrator . The Options dialog consists of four tabs: ■ General — default file locations and how the application should behave. ■ Device Management — options for managing devices in your invento[...]

56 C HAPTER 3: D EVICE W INDOW ■ MAC Addresses — for any MAC address displayed, you can append the manufacturers name to the start. For example, 00-c0-00-xx-xx-xx becomes 3Com-xx-xx-xx. This op tion is disab led by default. ■ Show the Live Update Setup Wizard next time — this option is enabled by default (see “ Live Update Setup W izard ?[...]

Components 57 Internet This tab (as shown in Figure 21 ) allows you to select one of the following options: ■ Use Web br owser settings — this is the default option. If your web browser uses a pr oxy server to access the internet, 3Com Netwo rk Administrator will use the same system. Figure 21 Internet T ab ■ Direct connection to the Internet[...]

58 C HAPTER 3: D EVICE W INDOW Refresh This tab (as shown in Figure 22 ) allows you to schedule refresh operations to repeat at specified times. Select fr om repeating every x hours or at a specific time every day , weekday , or week. For further information on the Refresh tab see “ Delaying Refreshing Existing Devices ” on page 100 . Figure 22[...]

Examples 59 Examples The following section contains usef ul examples on using the Device Wi ndow . Finding the IP address of a Device Y ou have d iscovered that a particular MAC address is causing problems on your network. Y ou wan t to know the name and IP address of the device causing the problem, given its MAC addr ess: 1 Launch the Find dialog,[...]

60 C HAPTER 3: D EVICE W INDOW T o add this device to the current inventory file, use the Add Device dialog as follows: 1 Launch the Add Device dialog using the Edit > Add Device menu option. 2 Enter the name of the device into the Nam e field as b1r2-192.168.1.1 . 3 Enter the IP address of the device into IP Address field as 192.168.1.1 4 Enter[...]

4 D EVICE A DMINISTRATION Overview This chapter describes the following device administration functions: ■ Web Management — launches your default web browser against a device selected in the device list. ■ T elnet Management — launches your computer’ s T elnet application against a device selected in the device list. ■ Administration Me[...]

62 C HAPTER 4: D EVICE A DMINISTRATION Key Concepts The following section describes th e key concepts for administering devices using 3Com Net work Administrator. Web Management Many 3Com devices provide a web inte rface that enables you to manage a single device or stack of devices at one time. Y our default web b rowser is used to display the web[...]

Key Concepts 63 3Com Device V iew Using Device View , along with the Device Configu ration T ool, you can view and modify the configuration of a single device or multiple devices at the sa me time. For further information see Appen dix B on page 251 . For information on devices supported by Device View , see Appendix A on page 241 . 3Com Switch Man[...]

64 C HAPTER 4: D EVICE A DMINISTRATION Figure 23 IP Ping Console Dialog The dialog pre-fills the command line te xt box with the command ‘ping’ followed by the IP address of the de vice you have selected. The command line is provided so that you can specify addit ional command line options to the ping command. When you click St art , the ping c[...]

Key Concepts 65 Figure 24 T race Route Console Dialog The dialog pre-fills the command line text box with the command ‘tracert’ and the IP address of th e device you have selected. The command line is pr ovided so that you can specify additional command line options to the trace route command. When you click Start , the trace route command is r[...]

66 C HAPTER 4: D EVICE A DMINISTRATION Figure 25 Pr operties - General T ab Security The Security t ab displays community string in formation as shown in Figur e 26 : 3Com Network Adminis trator for HP OpenView.book Pag e 66 Wednesday, November 12, 2003 2 :33 PM[...]

Key Concepts 67 Figure 26 Pr operties - Security T ab The following two radio buttons are provided: ■ Defaults — select this option to use the community strings 3Com Network Administrator is using by de fault on all other devices. If this community string does not work, 3Com Network Adm inistrator will resort to using the factor y defaults for [...]

68 C HAPTER 4: D EVICE A DMINISTRATION Unit Information The Unit Information tab lists the various units in a stack. The indi vidual device types, with hardwar e and software r evis ion are shown in the table in Figure 27 : Figure 27 Pr operties - Unit Information T ab Y ou can resize the columns in the unit information t able by dragging the edges[...]

Key Concepts 69 VLANs The VLANs tab contains detailed VLAN information for the sel ected device as shown in Figure 28 : Figure 28 Pr operties - VLANs T ab Clicking on the dr op-down list will lis t all VLANs associated with the device. Each time you select a VLAN, the table under the drop-down list changes to show the ports that are members of that[...]

70 C HAPTER 4: D EVICE A DMINISTRATION If a VLAN is being used for r outing, click VLAN Routing to launch a separate dialog listing the subnets and routers that use that VLAN for routing as shown in Figure 29 : Figure 29 Pr operties - VLANs T ab - VLAN Routing If a VL AN is bein g used to constr ain certain protocols the Protocol Details button is [...]

Components 71 Registering Devices for W arranty Y ou can register the 3Com devices on your network for any applicable warranty . 3Com Networ k Administrator checks for devices on your network that have not yet been register ed and sends this information to 3Com. See “ What Data is Sent to the 3Com server ” on page 78 for more details. Registeri[...]

72 C HAPTER 4: D EVICE A DMINISTRATION Figure 32 Options - General Device Warranty Wizard The Device W arranty wizar d allows y ou to enter registration information and to select the devices you want to register for any applicable warranty . To l a u n c h t h e w i z a r d : ■ Click Ye s from the Device Warranty dialog, as shown in Figure 31 . O[...]

Components 73 Figure 33 Intr oduction Step Click on the hyperlink to view the 3Com Privacy Statement in your default web browser . By clicking Next , you con sent to the collection, processing and use of the data submitted in the Device Warrant y Wizard, in accordance with the 3Com Privacy Statement. Contact Details Step The Contact Details step al[...]

74 C HAPTER 4: D EVICE A DMINISTRATION Figure 34 Contact Details Step All fields are compulsory (marked with a ‘*’ ), excep t the second line of the Address and the Phone Extension number 3Com Network Administrator retains th ese details for the next time you run the Device Warranty Wizard. This way , you only have to enter your contact deta il[...]

Components 75 Figure 35 Partner/Reseller Details Step The Partner/Reseller Details step displays the following fields: ■ I have no preferr ed 3Com Partne r/Reseller — select this option if you do not order 3Com equipmen t fr o m an approved 3Com Partner/Reseller . ■ My preferr e d 3Com Partner/Reseller is — select this option if you order 3[...]

76 C HAPTER 4: D EVICE A DMINISTRATION Device Selec tion Step The Device Selection step lists the 3Com devices on your network that have not yet been registered as shown in Figur e 36 . Figure 36 Devi ce Select ion Step Each row in the list corr esponds to a 3Com product. If the device in the inventory file is a stack, the list will contain one row[...]

Components 77 If you de-select some devices and comp lete the wizard, the next time you run the Device Warranty wizard, these devices will be listed and de-selected by default. Summary Step At the Summary step you can review the cont act details you specified in the previous steps of the wizar d as shown in Figure 37 . Figure 37 Summary Step The Su[...]

78 C HAPTER 4: D EVICE A DMINISTRATION Connection to the 3Com Server While 3Com Network Administrator is connecting to the 3Com server , a message, as shown in Figure 38 , is displayed: Figure 38 Connecting to the 3Com Server Click Cancel if you wish to interrupt the connection and abort the registration of your 3Com devices. Once 3Com Network Admi[...]

Components 79 For security reasons, 3Com Network Administrator does not send the IP address of your devices. This informat ion is then p rocessed so that the devices are r egistered for their applicable warranty . Reports The following reports are pr od uced when administering devices. Web Management Devices that support the w eb interfa ce can be [...]

80 C HAPTER 4: D EVICE A DMINISTRATION 6 Click OK to close the Custo m Report T ypes dialog. 7 In the Report T ypes table, click the name of the report you created and click on Generate Report to launch the report as shown in Figure 40 . Figure 40 Device W arranty When you view the report you have generated the Registered column shows: ■ Ye s —[...]

Examples 81 Examples The following section provides some examples of how to administer the devices on your network. Renaming a Switch 4007 using T elnet Y ou have a Switch 4007 on your network and yo u wish to rename it using the T elnet Management Interface. T o do this: 1 Find the Switch 4007 device i n the 3Com Network Administrator device list.[...]

82 C HAPTER 4: D EVICE A DMINISTRATION Viewing Connected Ports using Device View Y ou have a Switch 3300 on your network and yo u wish to view connected ports on it using Device View: 1 Find the appr opriate Switch 3300 device in the 3Com Network Administrator device list. Th is can be done using the Find dialog if needed. 2 Select the device and r[...]

Examples 83 4 Click OK to launch the Device W arr anty wizard. 5 In the Introduction step, make sure you have r e ad the 3Com Privacy Statement and click Next. 6 In the Contact De tails step ensur e: ■ If this is the first time you have used the wizar d, that you enter your contact details and click Next . Alternatively , ■ If you have previous[...]

84 C HAPTER 4: D EVICE A DMINISTRATION Key Considerations The following section provides assistance when administer ing devices. T roubleshooting Some advice on errors are outlined as follows: The Device Warranty dialog is not displayed after a r efresh One possible explanations fo r this is that the Device W arranty dialog is disabled. T o check t[...]

Key Considerations 85 Frequently Asked Questions Below are some fr eq uently asked que stions about t he device warranty confirmation email. Why are some r egiste red devices missing fr om the email? If the device selection includes device s that have alr eady been register ed (for instance, if you register ed them on the 3Com website), these devic[...]

86 C HAPTER 4: D EVICE A DMINISTRATION 3Com Network Adminis trator for HP OpenView.book Pag e 86 Wednesday, November 12, 2003 2 :33 PM[...]

5 I MPORTING AND R EFR ESHING D EVICES Overview This chapter describes how to populate the invento ry with a list of devices so that they appear in the device li st . Y ou must do this before you can perform administrative op erations on your devices, such as agent update and device backup. The process of populating the inventory is done in two sta[...]

88 C HAPTER 5: I MPORTI NG AND R EFRESHING D EVICES Key Concepts This section outlines the key conc epts of imp orting and refreshing. Importing 3Com Network Administrator provides two methods for importing devices from an external source into its inventory . It enables you to imp ort a list of devices from a text file or , alter natively , from HP[...]

Key Concepts 89 Importing from CSV Files CSV files are simple text files used to specify a set of data. The data i s made up of a number of records, with each recor d corresponding to a line in the file. Each record is made up of a number of fields , where each field is separated by a comma. Y ou can create a CSV file to specify the list of devices[...]

90 C HAPTER 5: I MPORTI NG AND R EFRESHING D EVICES CSV File Format 3Com Network Administrat o r expects the content of the CSV file to obey certain rules as follows: ■ Each recor d (device) s hould be on a separate line. ■ White space at the start and end of a field is ignor ed. ■ If an optional field is omitted with in the middle of a line,[...]

Key Concepts 91 hardwar e config uration. This is the information that t he refr esh operation retrieves for each device in the inventory file. Information Retrieved by Refr esh The refr esh operation retrieves detaile d information about a device, some of which is requir ed by oth er tools within 3Com Network Administrator . This includes: ■ Pin[...]

92 C HAPTER 5: I MPORTI NG AND R EFRESHING D EVICES Components The following section describes ho w to import and r efresh de vice information using 3Com Networ k Administrator . Import Dialog The Import dialog can be launched fr om the File > Import menu as shown in Figure 43 : Figure 43 Import Dialog The Import dialog en ables you to choose on[...]

Components 93 The report cannot be viewed at this poin t. It can only be viewed when the Summary dialog is displayed after the re fresh operat ion has completed . The Import Progress dialog will eventually close au tomatically and the process continues one of two ways, as follows: ■ If at least one device was succe ssfully imported 3Com Network A[...]

94 C HAPTER 5: I MPORTI NG AND R EFRESHING D EVICES ■ Minimized — the dialog itself is not visible but the progr ess bar is shown on the right hand part of the status bar . There ar e buttons to the right to cancel the r efresh operation or r estore the dialog to its visible state. Y ou can minimize the Refresh Progress dialog by clicking Minim[...]

Components 95 Refresh Summary Dialog The Refresh Summar y dialog displays either after the Refresh Progress dialog compl etes or if you select Update after an au tomated r efres h completes as shown in Figure 46 . Figure 46 Refr esh Summary Dialog The Refresh Summar y dialog provides you with the following information: ■ Problems detected during [...]

96 C HAPTER 5: I MPORTI NG AND R EFRESHING D EVICES Import and Refresh Reports The following reports are pr oduced th rough the Importing and Refreshing featur e: Import Report The Import Report lists all devices th at were successfully imported and passed onto the refr esh op eration. It also includes any problems encountered, such as invalid CSV [...]

Examples 97 Examples The following section provides examples of how you might use the import and refr esh operations . Importing Newly Discovered Devices from HP OpenView One of your sites has expanded and requir es some new users to be connected to the network. As a result, you have added some new 3Com switches to the appropriate subnet in or der [...]

98 C HAPTER 5: I MPORTI NG AND R EFRESHING D EVICES Importing Devices from a Spr ea dsheet Y ou maintain the list of devices on your network in a Microsoft Excel spreadsheet. Y ou wish to configure the devices using the tools provided by 3Com Network Administrator . T o enable access to the configuration tools that 3Com Network Administrator provid[...]

Examples 99 Y ou are now ready to import the devices into 3Com Network Administrator: 12 Launch 3Com Network Administrator if it is not already running. 13 Select File > Import . 14 Select the Import From CSV File radio button and enter C:MyDevices.csv into the edit field. 15 Select OK . The Import Progress step is displayed indicating that 3Co[...]

100 C HAPTER 5: I MPORTING AND R EFRESHING D EVICES 1 Select the All 3Com devices folder in the tree. 2 In the device list, select the devices that you have changed. 3 From the right-click menu, select Refresh Information to display the Refresh Progress step. The devices you have sele cted will appear in the list box each time one is successfully r[...]

Examples 101 Figure 47 Refr eshing 3 Ensure that 3Com Network Administrator is left running on your PC before you leave the office. 4 When you return the next day the Update button is enabled. Select Update and the Summary step displays. Y o u can review the changes on the devices by examining the Changes report which is available from the Summar y[...]

102 C HAPTER 5: I MPORTING AND R EFRESHING D EVICES Key Considerations The following section provides assi stance with Importing and Refreshing. Import Problems Any problems that are encountered during importing are listed in the Import report. These will either relate to pr ob lems met when parsing the CSV file or problems met when attemp ting to [...]

Key Considerations 10 3 Problems Importing fr om HP OpenVi ew If you encounter problems importing fr om HP OpenView , ensure that you have HP OpenView services running so that 3Com Network Administrator can connect to the HP OpenView database. If the import operation encounters this problem it will be reported in the Import report. Refresh Pr oblem[...]

104 C HAPTER 5: I MPORTING AND R EFRESHING D EVICES ■ Failed to verify the write community string — 3Com Network Administrator attempts to validate the write community string supplied to the refresh operation. As a last resort, if the refr e sh operation fails to verify the supplied write community , it will try to use the factory defaults for [...]

Key Considerations 10 5 Updating the Inventory When the refr esh operation completes the Summar y dialog is displayed. The Summary dialog is not displayed if the operation was run as a scheduled refresh and it completed with the Progress dialog in its minimized fo rm. Instead the Update button becomes enabled and when it is clicked will display the[...]

106 C HAPTER 5: I MPORTING AND R EFRESHING D EVICES If you only include the first addre ss in the CSV file then only the 192.168.1.0 subnet will be created in the inventory . However , if you include the second address or the address of another device on the 192.168.2.0 subnet, then both subnets will be created in the inventory and the router will [...]

6 B ACKUP , R ESTOR E AND S ETUP Overview This chapter describes ho w 3Com Network Administ rator can be u sed t o manage the software configurati on of the 3Com devices on your network. Y ou can use Backup, Restore and Setup to: ■ Save the software configuration of your 3 Com devices. ■ Apply a software configuration, saved in the backup file,[...]

108 C HAPTER 6: B ACKUP , R ESTORE AND S ETUP Key Concepts The Backup feature is designed to help you store the softwar e configuration of your 3Com devices. The Backup featu re associates each saved backup with the source device from which the backup was taken, by generating a unique physical id entificat ion for the source device. The Restore fea[...]

Backup Components 10 9 Backup Components This section describes how to use the Backup featu re of 3Com Network Administrator. Device Backup Wizard Y ou can create and manage backup fi les for an y of the su pported 3C om devices on your network. Select Device > Backup to open the Device Backup W izard. Within the Device Backup W izard you can: ?[...]

110 C HAPTER 6: B ACKUP , R ESTORE AND S ETUP The options are: ■ Backup all 3Com devices — backs up all of the supported 3Com devices in the current invento ry file. 3Com r ecommends that you use this backup type on the first occasi on that you use the Device Backup Wizard. By c hoosing this backup ty pe you will ensu re that you ha ve a saved [...]

Backup Components 11 1 Y ou must provide a label, using a maximum of 20 characters, to be associated with all ba ckups created by the current backup operation. Y o u can, if you wish, provide a longer description of the backups in the comments field in this step. The label and comments you provide will be used during future Restore and Setup operat[...]

112 C HAPTER 6: B ACKUP , R ESTORE AND S ETUP Y ou can review or cancel a scheduled Device Backup operation from t he Scheduled T asks dialog which can be launched from T ools > Scheduled T asks. Summary Step and Progress Unless you have chosen to schedul e the Device Backup operation for a future date, the ope ration begins once y ou have selec[...]

Backup Components 11 3 The Backup Summary report details the following: ■ The label and description applied t o all of the successful backups created by the Device Backup operation. ■ The devices f or which a backup was succe ssfully cr eated. A hyperlink to the saved backup file for ea ch device is cr eated. See “ Backup Files ” on page 11[...]

114 C HAPTER 6: B ACKUP , R ESTORE AND S ETUP Backup Files Th e Device Backup operat ion creates a new backup file each time it successfully saves the configuration of a device. Y ou can view the contents of a backup file by: ■ Clicking Label in the Backup Audit report to view the most r ecent backup file for any device in the current inventory f[...]

Restore Components 11 5 No Backups Found Step When you launch the Device Restore Wizard against a target device that has no backup files associated with it, the wizard shows the No Backups Found step as shown in Figure 51 . The wizard will ask you whether the target device is a r eplacement for another device. Figure 51 Device Restor e Wizard - No [...]

116 C HAPTER 6: B ACKUP , R ESTORE AND S ETUP Y ou must select the device that has be en replaced by your target device from the table, as shown in Figur e 52 . Figure 52 Device Restor e Wizard - Sp ecify Device Being Replaced The table shows the name of all devi ces that have one or more existing backups and have th e same physical conf iguration [...]

Restore Components 11 7 Figure 53 Device Restor e Wizard - Specify Backup T o Use The table provides the following info rmation about each backup to help you identify the one to apply to the target device: ■ Date — the date on which the backup was created. ■ Label — the label you gave this back up in the Device Backup Wizard. ■ Comments ?[...]

118 C HAPTER 6: B ACKUP , R ESTORE AND S ETUP The Device Restore Pr ogress dialog can be ‘minimized’ to the status bar of the application by clicking Minimize in the bottom left hand corner of the Progr ess dialog. Y ou can cancel th e Device Restore oper ation at any time. If you do cancel the operation then the configuration of the target dev[...]

Setup Components 119 Setup Components The following section describes how to use the Device Setup featu re of 3Com Network Administrator. Device Setup Wizard Y ou can apply a software configuration to one or more target devices. The software configuration you choose to apply to the target device can be either the softwar e configuration of a device[...]

120 C HAPTER 6: B ACKUP , R ESTORE AND S ETUP Figure 55 Device Setup Wizard - Specify Source Device From this step you can select any one of the supported devices in t he current inventory file. The device yo u select here will be used as the source of the software configuration applied to your target devices. Specify Source Backup Step When you ch[...]

Setup Components 121 From this step you can select any one of the backups you have created using the Device Backup operation. Th e backup you sele ct her e will be applied to your t arget devices. Specify Devices to Setup Step This step presents all t he supported d evices in your current inve ntory file that have the same physi cal configuration a[...]

122 C HAPTER 6: B ACKUP , R ESTORE AND S ETUP Figure 58 Device Setup Wizard - Summary Before any configuration takes place, the Device Setup operation displays a warning dialo g. The dialog advises you to ensure that the target devices are isolated fr om your networ k before pr oceeding . Y ou must acknowledge this warning before continuing. See ?[...]

Setup Components 123 Device Setup Event An alarm will be generated in HP Op enView for each device that 3Com Network Administrator attempts to configure as part of the Device Setup operation. The alarm sou rce is the IP address of the device and both the alarm severity and the alarm message indicate whether the attempt to apply the source software [...]

124 C HAPTER 6: B ACKUP , R ESTORE AND S ETUP Examples This section provides some examples of how to use Backup, Restore and Setup. Scheduling a Device Backup Operation As part of your disaster recovery plan, you have decided that you need a backup of the software configuration of all devices on your network. Y ou decide to schedule the operation t[...]

Examples 125 5 Select Next to display the Scheduling step, then select the Later radio button to schedule the Device Setup op eration to begin aft er you leave in the evening. Enter the t ime using th e 12 hour clock (bearing in mind the setting for a.m./p.m.) and leave today as the se lected day to run the operation as shown in Figure 60 : If you [...]

126 C HAPTER 6: B ACKUP , R ESTORE AND S ETUP T o do this: 1 If possible, keep the r eplacement devi ce isolated from your network in a ‘staging area’. Configur e the replacement device with an IP address on the same subnet as your management PC. For further information on configuring a device with an IP addr ess, r e fer to the user documentat[...]

Examples 127 6 Choose the name of the device that has suffer ed the hardware failur e fr om the list of devices sh own. 7 Click Next to display the Specify Backup T o Use step and select the most recent backup available for the failed device fr om the list of available backups as shown in Figure 62 : Figure 62 Specify Backup T o Use Example 8 Click[...]

128 C HAPTER 6: B ACKUP , R ESTORE AND S ETUP Deploying a Gro up of Devices Y ou have decided to upgrade a large number of leg acy switches at the edge of your n etwork to Fast Ether net devices. All of the new devices requir e th e same port security and VLAN configuratio n and you would like to automate the process of configuring th em. T o do th[...]

Examples 129 Figure 63 Specify Sour ce Device Example 7 Select Next to display the Specify D evices to Setup step and select all of the devices listed so that the configurat ion of the source device is applied to all the r emaining new switches. 8 Select Next to display the Summar y step and select Finish to start the Device Setup operation. Y ou m[...]

130 C HAPTER 6: B ACKUP , R ESTORE AND S ETUP Useful Information and References The following section provides useful details related to Backup, Restor e and Setup. The devices and agents supported by Backup, Restore and Setup are shown in Appendix A on page 241 . Supported 3Com Devices The Device Backup, Re store and Set up W izards determine whic[...]

Useful Information and References 131 The Layer 3 module that is availabl e for use with the Sw itch 1100 and Switch 3300 family of devices will not be configured by the Device Restore or Setup operatio ns. The presence of these modules is recorded as part of the physical configuration stor ed in the backup file for a device, but the software confi[...]

132 C HAPTER 6: B ACKUP , R ESTORE AND S ETUP Understanding Backup Files Backup files are saved in a readable format called eXtensible Markup Language (XML). Every backup file is divided into two main sections, the head and the body . The head section describes the physical configuration of the device, at the time it was ba cked up. However , the c[...]

Key Considerations 13 3 T o locate a backup file you will need to know: ■ The IP address of the source device at the time the backup was made. ■ The date and time of the De vice Backup operation that cr eated the backup file All backup files have the file extension .xml , and are named accor ding to the scheme shown in Figure 64 : Figure 64 Bac[...]

134 C HAPTER 6: B ACKUP , R ESTORE AND S ETUP ■ There are no existing backups associated with the physic al identification of the current device but th ere ar e existing backups associated with two or more other physical identifications that partially match the physical identifi cation of the current device. This can happen if you combine units f[...]

7 A GENT U PDATE Overview This chapter describes ho w 3Com Network Administ rator can be u sed t o manage the agent software on 3Com devices acr oss your network and to ensure that the 3Com devices on y our network are running the latest agent softwar e available to you. Y ou can use the Agent Update feature to: ■ Upgrade all supported 3Com devic[...]

136 C HAPTER 7: A GENT U PDATE Key Concepts This section describ es the key concepts associated w ith the Agent Update feature. Agent Image Files Y ou can use the Agent Update W izard to import agents that you have obtained from elsewher e, for example downloaded from the web. This allows you to import older agents, to create a comprehensive databa[...]

Components 137 Components The following section describes the pr inciples of updating agents using 3Com Network Administrator. Agent Update Wizard The Ag ent Update W izard guides you through the pr ocess of upgrading devices in the network. This section de scribes the fun ction of e ach step or dialog used in the wizard. Intr oduction Step The Int[...]

138 C HAPTER 7: A GENT U PDATE Update T ype Step The Update T ype step of the wizard offers you three options as shown in Figur e 66 . Figure 66 Agent Update Wizard - Update T ype Each option determines th e type of update being performed. The opt ions are: ■ Update all 3Com devic es — updates all devices in the n etwork that meet the following[...]

Components 139 Even though the Swit ch 1100s and 3300 s share the same agent, the y are listed separately in the Update by type to latest list box. The Switch 610s and 630s are not listed separately , but will appear when y ou select all by type for 1100 and 3300 respectively . 3Com Network Administrator does not distinguish between t he 610/1100 a[...]

140 C HAPTER 7: A GENT U PDATE The table lists any devices that yo u have chosen for the Agent Update operation. If any devices were select ed fr om the device list prior to launching the Agent Update wizard, these will be present in this list by default. T o add devices to the table, click Add to di splay the Find Device dialog which enables you t[...]

Components 141 Change Agent V ersion Step Click Change V ersio n on the Specify Dev ices and Agent V ersions wizard step to launch the dialog shown in Figure 68 . The dialog will list all agent versions that Agent Update has impo rted for the selected device using the Agent Import tool. Figure 68 Agent Update Wizard - Change V ersion T o add a new [...]

142 C HAPTER 7: A GENT U PDATE Scheduling Step Y ou can specify a time to carry out the operation. The default option in this step is Now which will perform the Agen t Update operation as soon as the wizard has finished as shown in Figur e 69 . Figure 69 Agent Update Wizard - Scheduling If Later is selected, the time selection is enabled and you ca[...]

Components 143 Summary Step The Summary step presents you with the choices made during the wizard as shown in Figure 70 : Figure 70 Agent Update Wizard - Summary The table contains a row for each de vice that Agent Update will attempt to upgrade should you proceed. This list will depend on the choices you made through the wizar d. For example, if t[...]

144 C HAPTER 7: A GENT U PDATE The Progr ess Dialog The Progress dialog displays when an Agent Upd ate operation is due to start. It displays the list of the devices to be upgraded and the status of each update as it progresses as shown in Figure 71 : Figure 71 Agent Update Wizard - Pr ogress Dialog The updates are performed one at a time, with the[...]

Components 145 During the verifying device properties stage, Agent Update will examine the properties of the device to ensur e th at it is the expe cted device. If the device is not what Agent Updat e was expecting, then the update for that device is skipped. T o verify that a download was successful, Agent Update will read the device details at th[...]

146 C HAPTER 7: A GENT U PDATE Agent Audit Report Y ou can use the Agent Audit report to determine which o f the devices on your network are running the latest available agent software, and which devices are running out-of-date software. Y ou can generat e an Agent Audit report at any time from the Generate Reports tab of the Reports dialog, launch[...]

Examples 147 6 Click Next to display the Summary step and check that the details are all correct befor e clicking Finish to start the opera tion. 7 View the scheduled tasks list to ensure the new task is present by clicking T ools > Scheduled T asks . 8 Leave the application running and next mor ning, check that there is a Summar y dialog indica[...]

148 C HAPTER 7: A GENT U PDATE Useful Information and References The following section provides assistance when using Agent Update on your network. Supported Devices Some types of devices are supported only from a minimum agent version onwards. If you want to upgrade the agent of a device that is currently running an unsupported agent version, you [...]

Key Considerations 14 9 ‘XX’ repre sents the majo r version number and ‘xx’ the minor version number of the agent software contained in the file. Key Considerations The following section provides useful information and advice on updating agents. Co-existence With Other TF TP Ser vers 3Com Network Administrator cannot perform Agent Update op[...]

150 C HAPTER 7: A GENT U PDATE Once you ar e certain that the device is not responding you should physically inspect the device to ensure that all units or modules are operational. It can take se veral minutes for all of the units or modules in a device to return to an operational state fo llowing an update of the agen t softwar e. Therefor e: ■ [...]

Key Considerations 15 1 T o alter the time-out and r etry values: 1 Close down 3Com Network Administrator. 2 Open the AUProperties.XML file using Notepad or another text editor . 3 Look for a n integer v alue surr oun ded by the following tags: <TIMEOUT>,</TIMEOUT> This value controls the timeout, in seconds, for TF TP packets sent by t[...]

152 C HAPTER 7: A GENT U PDATE 3Com Network Adminis trator for HP OpenView.book Page 152 Wedn esday, November 12, 2003 2:33 PM[...]

8 P RIORITIZING N ETWORK T RAF FIC Overview This chapter describes ho w 3Com Network Administ rator can be u sed t o prioritize network traffic on the 3Com devices on your network. By enabling prioritization, you can sp ecify the impo rtance of certain types of network traffic (such as traffic to and from database servers or NBX phone traffic) over[...]

154 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC Key Concepts T raffic prioritization has three basic aims: ■ T o ensure that traf fic defined as being more important flows thr ough the network quicker t han other types of traffic. ■ T o ensure that important traffic is less likely to be dr opped if there is congestion on the network. ■ T o pr[...]

Key Concepts 155 Classification is configur ed on a device as a set of rules. Each rule defines a particular way of ident ifying the type of traffic. For example, a rule may state that SNMP traffic can be identifi ed as U DP packets that have either the source or the destination UDP port set to the value 161. Marking Due to the nume rous p ossibili[...]

156 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC As these standards each define a single field in which to stor e the marking, it means that simple classi fication devices can still be used as part of a network-wide traffic prioritization solution provided that the following conditions are met: ■ Simple classification devices must be able to class[...]

Key Concepts 157 The boundary nodes (shown in the T opology example) are complex classification devices and can pe rform the appropriate marking of packets. This means that an y interior nodes that are simple classification devices are still able to determine th e correct traf fic pr ioritization to perform. Queuing The first two aims o f traffic p[...]

158 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC The example illustrates what happens when a device r eceives a set of packets of d iffer ent types tha t are destined for the sa me port: ■ The queuing mechanism takes the packets (which are received in no particular order) and, based upon wh ether they were classifi ed as gold, silver or bronze, pl[...]

Key Concepts 159 Drop ping The action of dropping allows the device to prevent blocked traffic from flowing on the network. This is achieved by discarding (dr op ping) packets that are identified via classification as traffic that should be blocke d. Service Levels The overall set of actions that are performed as a r esult of a particular classific[...]

160 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC Service levels enable easy identi fication of end-to-end tr eatment of traffic. If the example was to be c onfigured appr opr iately on the devices throughout the network, it would b e possible to say that database traffic is treated as business critical throughout the network. Settings within a servi[...]

Components 161 These devices would be configured wi th mappings between classificatio n rules and service levels as shown in Ta b l e 1 6 : T able 16 DiffServ Codepoints and Service Levels When these devices r e ceive packets they can simply ex amine the DiffS erv codepoint field of the packets to dete rmine the service level, rather than performin[...]

162 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC The wizard determines which of the devices it configures ar e capab le of the requir ed classificat ion and handles these devices as boundary nodes. These devices are configured by the wizard to classify th e traffic and to apply appropriate DiffServ codepoin t markings. Device s not capable of the re[...]

Components 163 ■ Network-wide Configuration — applies the selected configuration to all of the supported 3Com devi ces in the current inventory file. 3Com recommends that you use this configuration type whenever you intend to make changes to your selection or when you are first configuring traffic prioritization on your network. If a new config[...]

164 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC 3Com Network Administrator config ures devices that are capable of classifying traffic based upon IP addres ses to identify traffic going to or from a server selected for prioritization. This is achieved by creating classifier rules that match packets wi th either t he destination or source IP address[...]

Components 165 Figure 75 Prior itize Network T raffi c Wizard - Applications When a device is configured with th e classifier rules for a par ticular application only one of the rules need s to match a p acket in order for the packet to be iden tified as belonging to that application. ■ Prioritized Applications — when you select an application [...]

166 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC ■ Blocked Applications — selecting an application for blocking causes traffic identified as belonging to that ap plication to be dropped. Not all devices are capable of dr opping application traffic. A device must be capable of both comp lex application classification and of dropping traffic as a [...]

Components 167 Y ou can cancel the configur ation at an y time. If you do cancel, the wizar d will complete the configuration of th e devices it was in the pr ocess of configuring before aborting. However , the configuration may then result in an inconsistent configuration acro ss your network and so traffic may not receive end-to-end traffic prior[...]

168 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC Network Prioritization Report The Prioritize Netwo rk T raffic W izard automatically generates a Network Prioritization report after it has co mpleted the configuration of your network for traffic prioritization. The Network Prioritization report details the following: ■ The servers whose traffic ha[...]

Examples 169 Examples The following section details useful examples of traffic prioritization configuration. Applying an Existing Configuration to New Devices Y ou have just upgraded the core of your network to an XRN core and wish to configure the XRN devices to participate in the end-to-end prioritization configuration that you have previously ap[...]

170 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC Prioritizing NBX V oice Tr a f f i c Y ou have recently installed an NBX phone system in your network and wish to ensure that the phone calls made using the system ar e of high quality , even when the network is congested. T o do this: 1 In the Introduction step, select Next . The wizard will analyze [...]

Examples 171 Figure 78 Applications - Prioritizing NBX V oic e T r affic Example 4 Select the Vo i c e ( N B X ) application from the Normal list and then click Set Prioritized . 5 Click Next to show t he next step of the wizard. If the Resource Warning dialog is displayed then you may wish to resolve the r esource warnings before pr oceeding . Ref[...]

172 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC Figure 79 Servers - Prioritizing T raffic T o and From a SAP Server Example 3 T o add the SAP se rver to the list of servers, select Setup Serv ers fro m the Ser vers step to display t he Setup Ser vers dialog as shown in Figure 80 . Figure 80 Setup Servers - Prioritizing T raffic T o and From a SAP S[...]

Examples 173 Figure 81 Add Server - Prioritizing T raffic T o and From a SAP Server Example 5 T ype the name of the SAP server (or the function that it performs) into the Name: field and type either the DNS name or the IP address of the server into the DNS name/IP address: field. Select OK to add the server and re turn to the Setup Ser vers step. I[...]

174 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC 3 T o add the streaming audio server to the list of servers, click Setup Ser vers from the Servers step to display the Setup Servers dialog in Figure 80 . 4 In the Setup Ser vers dialog, click Add to display the Add Ser ver dialog in Figur e 81 , enabling you to add the streaming audio server . 5 T yp[...]

Examples 175 4 T o add the video conferencing application to the list of applications, select Setup Applications from the Applications step to display the Setup Applications dialog in Figure 82 . Figure 82 Setup Applications - Prioritizing a Video Confer encing Application Example 5 Click Add to display the Add Applications step as shown in Figur e[...]

176 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC 6 T o specify the application definition, type the name of the application in the Name field. 7 T o add each of the classifiers to the application, click Add to display the Add Classifier dialog as shown in Figure 84 . Figure 84 Add Classifier - Prioritizing a Video Conferencing Application Example 8 [...]

Examples 177 Restricting Access to SNMP For security purposes you wish to restrict the use of SNMP in your network to the PCs used by the network managers 1 In the Introduction step, click Next . The wizard will analyze the devices in your inventory file and display the Configuratio n T ype step as shown in Figur e 77 . 2 Select the Network-wide co[...]

178 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC Figure 86 Setup Servers - Restricting Access to SNMP Example 4 In the Setup Ser vers dialog, click Add to display the Add Ser ver dialog in Figur e 87 , enabl ing you to add th e first network managers ’ PC. Figure 87 Add Server - Restricting Access to SNMP Example 5 T ype the name of the PC (or the[...]

Examples 179 7 Click OK in the Setup Servers step to return to the Servers step where the network managers’ PCs are now listed in the Normal list. 8 Select all of the network managers’ PCs fr om the Normal list and select Set Prioritized , then select Next to display th e Applications step as shown in Figure 88 . Figure 88 Applications - Restri[...]

180 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC Useful Information and References The following section provides useful information and refer e nces when using the Prioritizing Network T raffic feature of 3Com Network Administrator. User Priority Field The user priority field (and the tagged header that it is present in) allows information about th[...]

Useful Information and References 181 DiffServ Codepoint Field The DiffServ Codepoint field, define d in the IETF (Inte rnet Engineering T ask Force) RFC 2474, allows inform at ion about the quality of service re quirements of a packet to be carrie d with the packet as it traverses the network. There are no restrictions on what any of the codepo in[...]

182 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC Determining Field Va l u e s f o r Applications In order to create a new application de finition, it is necessary to know the field values that can be used to iden tify that application. Many vendors now provide the information about the field values that their applications use either in the applicati[...]

Useful Information and References 183 ■ Classifiers created for applications or servers that have been selected for blocking are mapped to the Drop service level. ■ All other traf fic is left unclassifie d and is tr eated with the Default service level. This service level does not perform any r emarking and sends all packets to queue 0 (Low). C[...]

184 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC If a device is listed as not supporti ng ‘Classify Server s’ or ‘Classify Applications’ and you select a server or an application for prioritization, the wizard will create a classifier fo r the Business Critical service level’ s DiffServ codepoint value and map it to the Business Critical s[...]

Key Considerations 18 5 T able 21 Resource W ar nings If any of the resource warnings are due to t he agent versions r unning on your devices then you can use T ools > Agent Update to find and update all devices whose agent software ver sion is out of date. If you proceed with the configuration without resolvin g the resource warnings then the r[...]

186 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC Why Errors Can Occur When Adding a Server When you are adding a server it is necessary to enter a unique non-blank name and either a v alid DNS name or a valid IP addr ess. If you choose to enter an IP address it must not be a broadcast IP address. If any of these conditions are not met then the wizar[...]

Key Considerations 18 7 ■ The IP address of the server that you wish to block does not belong to a server that is critical to your bu siness, such as a database or email server . Blocking IP addr esses such as these ma y have a major impact on your business. ■ The IP address of the serve r that you wish to block is not an IP address that is ser[...]

188 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC Potential Hazards of Blocking Application Tr a f f i c Blocking traffic belonging to applications is a powerful feature for preventing the use of undesir ed applications on your network. However , if the wrong application definitions are used for blocking an application this can cause severe pr oblems[...]

Key Considerations 18 9 CAUTION: Many TCP and UDP based applications use dynamic port assignment to determine the TCP or UDP port that will be used as the source port. If your application definiti on contains a classifier for a TCP or UDP port that falls within a range that one or more of your devices may dynamically allocate to an applic ation it [...]

190 C HAPTER 8: P RIORITIZING N ETWORK T RAFFIC 3Com Network Adminis trator for HP OpenView.book Page 190 Wedn esday, November 12, 2003 2:33 PM[...]

9 R EPORTING Overview This chapter describes the R eporting feature of 3Com Network Administrator. Y ou can use the Reporting feature to obtain on-demand reports describing the 3Com devices on your ne twork, listing attribu tes such as IP addresses, MAC addr esse s and agent so ftware versions. Y ou can also obtain specific information you may requ[...]

192 C HAPTER 9: R EPORTING Key Concepts This following section explains the key concepts of the Repor ting feature. Selection-sensitive Many re ports may be launched against the current selection in the inventory, allowing you to generate reports listing only the devices you are inter ested in. Alter natively , you can choose to generate a report b[...]

Components 193 Custom Reports Custom Reports enable you to select the information you want to report on from all available r e port columns. Reports History Contains a full histo ry of genera ted reports maintained by 3Com Network Administrator. Y ou can view old reports and export them t o CSV using the Report History feature. T o aid identificati[...]

194 C HAPTER 9: R EPORTING This report is lau nched from the Repor ts dialog and is selection-sensitive. If you have a number of d evices in a stack (e.g. a Switch 3300 and 1100), all unit types ar e listed in the T ype co lumn. Similarly , if a modular device (e.g. the Switch 4007), has several blades in it, each blade type is listed in this colum[...]

Components 195 Device Property Chan ges This table details property changes fo r devices on t he network. The device property changes reported on ar e: ■ SNMP sysName ■ SNMP sysDescr The following unit changes are also reported: ■ Unit added ■ Unit removed ■ Unit changed (a change of MAC address) ■ Unit type changed ■ Agent version ch[...]

196 C HAPTER 9: R EPORTING VLAN changed Name: Default VLAN ID:1 Details: Ports: In the Ports table, untagged ports and tagged ports are always listed. If there ar e no untagged /tagged ports, then None is shown instead of the ports. For VLAN changed sect ions, if there are no changes to the me mber ports, the Ports table is not shown. Likewi se, if[...]

Components 197 Reports Dialog The Reports dialog displays all the reports that you can generat e using 3Com Network Administrator as shown in Figure 89 : Figure 89 Reports Dialog Generate Report T ab From the Generate Report tab you can select any r eport in the list. Clicking on a report will update the information presented in the text panel, und[...]

198 C HAPTER 9: R EPORTING Click Generate Report to create the report you have selected in the Reports list. This will produce the r e por t and open it in your default web browser . If you have some items se lected, you will be presented with a dialog asking if you wish to produce a report for all items in the current inventory file. The default i[...]

Components 199 ■ Save as CSV — click this button to display a standard file chooser dialog prompting you for a file loca tion to save the current selected report in CSV form. The CSV format used for exported reports is: <Report title> <Table title> <Table Heading 1>, <Table Heading2>, ... <Row 1 Column 1>, <Row [...]

200 C HAPTER 9: R EPORTING Custom Report T ypes Dialog The Custom Report T ypes dialog enables you to: ■ Create new custom r epo rts ■ Edit existing custom reports ■ Delete custom reports The list shown in Figure 91 , displays any custom re ports already cr eated. It does not list any of the pre-defined r eports. Figure 91 Custom Report T ype[...]

Components 201 Add/Edit Report Wizard From the Add/Edit Report Wizard yo u can add and amend reports that detail information about the 3Com devices on your network. The Add/Edit Report W izard can be launch ed from the Custom Report Ty p e s dialog. Columns Step The Columns step is the first step in the wizard as shown in Figur e 92 : Figure 92 Add[...]

202 C HAPTER 9: R EPORTING Once columns are included in a repo rt, you can change the order the columns appe ar in by select ing an entry in the included columns and clicking Move Up or Move Down to change their position in the table. The first entry in the list appears in the first column of the table and so on. The first column is used to sort th[...]

Components 203 Name and Description Step Y ou can u se this step to specify t he name and description of your custom report as shown in Figure 93 : Figure 93 Add/Edit Report Wizard - Name and Description Step The name and description appears in the report when it is generated. They also display in the Reports dialo g in the Report Information panel[...]

204 C HAPTER 9: R EPORTING Summary Step The final step shows all the values you have chosen for your custom report as shown in Figure 94 : Figure 94 Add/Edit Report Wizard - Summary Step Click Finish , to add the r eport to the Custom Reports dialog. Click OK to close the Custom Reports dialog. Y ou can now use your custom report in the same way as[...]

Examples 205 Y ou can get an assessment of how much network capacity you have by charting available ports using the Save to CSV facility in Reports, in combination with an external CSV tool such as Micr osoft Excel as follows: 1 Launch the Reports dialog from T ools > Repo rts and select the Capacity Report . 2 Click Generate Report . 3 Select t[...]

206 C HAPTER 9: R EPORTING Ensuring Stacks ar e Running the Same Agent V ersion 3Com recommends that all units in a stack are running the same agent version to av oid perfo rmance issues. Y ou can generate a report pr oviding this information using the custom report feature as follows: 1 Launch the Reports di alog from T ools > Reports . 2 Click[...]

Useful Information and References 207 Useful Information and References The following section provides useful information and refer ences when using Reports in 3Com Network Administrator. VLAN-unaware Devices A VLAN-unawar e device is: ■ A device that does no t support VLANs, or ■ A device that supp orts VLANs but has no VLANs config ur ed, or [...]

208 C HAPTER 9: R EPORTING If you have more than 500 generated reports stor ed, 3Com Network Administrator will display a warning when you launch the Repo rts dialog. This is purely informational and will not affect the operation of 3Com Network Administrator in any way . When you generate a report, the report history is stored in XML format on dis[...]

10 HP O PEN V IEW I NTEGRATION Overview This chapter d escribes how 3Com Netw ork Administr ator integrates with HP OpenView . Once 3Com Network Administrator ha s been installed you will find that when you next launch HP OpenView it has been customized for enhanced support of 3Com de vices and 3Com management applications. Specifica lly the enhanc[...]

210 C HAPTER 10: HP O PEN V IEW I NTEGRATION ■ From the main To o l s menu, there is an option to launch 3Com Network Administrator . ■ From the Hel p menu, ther e is an option to view the 3Com Integration Kit Online manual. This chapter covers the following topics: ■ Key Concepts ■ Components ■ Examples ■ Key Considerations 3Com Networ[...]

Key Concepts 211 Key Concepts The following section describes the ke y concepts of the HP OpenView Integration using 3Com Network Administrator . Alarms 3Com Network Administrato r uses the HP OpenView Alar ms list to report the results of certain administration operations that it performs. The operations that result in alarms being sent to HP Open[...]

212 C HAPTER 10: HP O PEN V IEW I NTEGRATION T o sear ch for a specific 3Com devi ce type on your HP OpenView map: 1 Select Edit > Find > Object By Symb ol T ype to launch the Find By T ype dialog. 2 Select the Connector type in the first list box and then select the 3Com device type in the second list box. 3 Click Apply to display all the de[...]

Components 213 Components This section describes th e 3Com-specific feature s that the HP OpenView Integration Kit adds to your copy of HP OpenView . Menu Components The additional menu options provid ed by the 3Com HP OpenView Integration Kit are: Device Menu ■ 3Com Device View — right-click on a device and select De vice View to launch t he 3[...]

214 C HAPTER 10: HP O PEN V IEW I NTEGRATION Figure 96 3Com W eb Interface The menu option will only be availabl e if the selected device supports We b management . 3Com Switch Manager Right-click on the device and select Switch Manager to launch the switch management application for the Switch 7700 as shown in Figure 97 . Figure 97 3Com Switch Man[...]

Components 215 3Com Router Manager Right-click on the device and select Router Manager to launch the router management application for the selected device as shown in Figur e 98 : Figure 98 3Com Router Manager T ools > 3Com Network Administrator This launches the 3Com Network Admi nistrator application. It has the same effect as launching the ap[...]

216 C HAPTER 10: HP O PEN V IEW I NTEGRATION 3 All the installed 3Com applications wi ll appear , in alphabetical order , in the list box, as shown in Figure 99 . The possible options include: ■ 3Com Network Administrator ■ 3Com Device View ■ 3Com Embedded De vice Management ■ 3Com Switch Manager ■ 3Com Router Manager ■ 3Com HP OpenView[...]

Examples 217 Alarm Categories The Application Alert Alarms Category (as shown in Figure 100 ) is used by 3Com Network Administrator to provide the status of any Backup, Restore, Setup and Agent Update operations. Figure 100 HP OpenView Alarm Categories List Examples This section describes some configuration examples using the HP OpenView Integratio[...]

218 C HAPTER 10: HP O PEN V IEW I NTEGRATION 3 Ensure that the Import From HP OpenView radio button is selected (it is selected by default) and click OK . 4 A list of subnets d isplays. Select the subnet you requir e and click OK . 5 The Import Progress dialog displays indicating that it is importin g the devices on your selected subnet. After a wh[...]

Key Considerations 21 9 Key Considerations The following section provides useful information and advice on the HP OpenView Integration Kit. Alarms Sent Alarms are sent fr om 3Com Network Administrator to HP OpenVi ew as shown in Ta b l e 2 4 : T able 24 Alarm Information For further information on the information trap s that are used in HP OpenView[...]

220 C HAPTER 10: HP O PEN V IEW I NTEGRATION 3Com Network Adminis trator for HP OpenView.book Page 220 Wedn esday, November 12, 2003 2:33 PM[...]

11 L IVE U PDATE Overview This chapter descr ibes how you can use Live Update to download product updates and product news from 3Com over the Internet. Live Update checks the 3Com server for available software updates and filters the updates so that only files that apply will be downloaded. Live Update also manages the download of these files. By d[...]

222 C HAPTER 11 : L IVE U PDATE Key Concepts This section describe s the keys concepts of Live Update. Connection T y pe 3Com Network Administrator sup ports three methods of connecting to the Live Update server: ■ Use Browser Settings — 3Com Network Administrator checks the settings of your default browser and uses the same settings to connect[...]

Components 223 Components The following section describes the Live Update Components in 3Com Network Administrator. Live Update can be launched by: ■ Clicking Live Update on the tool bar . ■ Selecting the To o l s > L i v e U p d a t e menu option. Live Update consists of two main components: ■ The Live Update Setup W izard — this lets y[...]

224 C HAPTER 11 : L IVE U PDATE These are as follo ws: ■ Use Web br owser settings — 3Com Network Administrator uses the same settings as your default browser to connect to the Intern et. This is the recommended setting if the default browser on your PC is supported by 3Com Network Administrator. ■ Direct connection to the Internet — 3Com N[...]

Components 225 This step enables yo u to enter the following: ■ Pr oxy Server — either the DNS name or the IP addr ess of your proxy server . ■ Proxy Port — the port number th at 3Com Network Administrator should use to connect to your proxy server . ■ My proxy server r equires authentication — select this option if your proxy server r [...]

226 C HAPTER 11 : L IVE U PDATE This step details the following: ■ Connection T ype — the t ype of conn ection th at 3Com Ne twork Administrator will use to connect to the Internet. ■ Proxy Server — the name or IP address of the pr oxy server that 3Com Network Administrator will use to connect to the Inter net. This information is displa ye[...]

Components 227 If your proxy ser ver requires authentication and the username/password you provided have not been accepted , you will be prompted to enter a new username/password. If you no longer wish to connect to the Internet, click Cancel . Live Update Select File Groups Dialog The Live Update - Select File Groups dialog lists the types of upda[...]

228 C HAPTER 11 : L IVE U PDATE Status This is the cur rent status of the init ial transaction b etween your PC a nd the Live Update server . The Status field will show one of the following: ■ Searching for available updates — 3Com Network Administrator is connecting to the Live Update server and looking f or the updates that are r elevant to y[...]

Components 229 ■ Size — the total size requir ed to download the selected files in that file group. Click More Details to view which files ar e selected for download. For more information see “ Select File Group - Gr oup Name ” on page 22 9 . File Group Details The File Group Details section disp lays a description of the updates available [...]

230 C HAPTER 11 : L IVE U PDATE The table in this dialog displays the following columns: ■ Load — when this box is selected, the corresponding update is downloaded. De-select this box if you do not want to download this update. ■ File Description — details of the downloadable file. ■ Ve r s i o n — the value of this column depends on th[...]

Components 231 This step details the following: ■ Update Progr ess — this bar indicates the progr ess of the overall download. ■ Time Remaining — this is an estimate of the time requir ed to download all of the remaining files. ■ Ta b l e — this indicates the download st atus of individual files (one of: Pending..., Downloading..., Comp[...]

232 C HAPTER 11 : L IVE U PDATE Figure 107 Options - Internet This tab contains the following: ■ Use Web br owser settings — 3Com Network Administrator uses the same settings as your default browser to connect to the Intern et. This is the recommended setting if the default browser on your PC is supported by 3Com Network Administrator. ■ Dire[...]

Components 233 ■ Proxy Server — the name or IP addr ess that 3Com Network Administrator uses to connect to the Inter net. This field is only available when Custom proxy settings is selected. ■ Proxy Port — the port that 3Com Network Administrator uses to connect to the proxy server . This field is only available when Custom proxy settings i[...]

234 C HAPTER 11 : L IVE U PDATE Figure 108 Options - General Live Update Activity Report The Live Update Activity report ca n be used to r eview the download status of all the software update s downloaded using Live Update. T o view the r e port: 1 Select the T ools > Reports menu option. 2 In the Generate Reports tab, select the Live Update Act[...]

Examples 235 Examples This section provides some exampl es of how to use Live Update. Ensuring 3Com Devices are Supported Y ou have just bought some new ha rdware fr om 3Com and want to update your version of 3Com Network Administrator to ensure it supports these devices. T o do this: 1 Click Live Update on the toolbar . 2 In the Live Update Setup [...]

236 C HAPTER 11 : L IVE U PDATE Figure 110 File Gr oup Details Example 5 Click More Details... to view the details on t hat update. This will open the Live Update - Select File Groups - 3Com Network Administrator Update dialog. 6 Click Release Notes to display the r eadme file in Notepad. Y ou can then check that this update adds supp ort for your [...]

Examples 237 Solution 1 - Automatic Configuration using the Live Update Setup Wizard This is the preferred method if your default browser is supported by 3Com Network Administrator and is configured to use the pr oxy server . 1 Select the T ools > Optio ns ... menu option. 2 Click the General tab. 3 Click Show the Live Update Setup Wizard next t[...]

238 C HAPTER 11 : L IVE U PDATE Solution 2 - Manual Configuration Using the Options Dialog This is the preferred method if your default browser is not supported by 3Com Network Administrator or if your browser is not configured to use the proxy server . 1 Select the T ools > Optio ns ... menu option. 2 Click the Internet tab to d isplay the Inte[...]

Useful Information and References 239 Useful Information and References The following section provides useful details to do with Live Update. Proxy Server A proxy server acts as an intermedia ry between th e PCs on your network and the Inter net. The main features of a proxy server ar e: ■ Centralized ac cess to the Internet for all the PCs on yo[...]

240 C HAPTER 11 : L IVE U PDATE 4 Select the Custom Proxy Settings option and enter the proxy server name/IP address and the pr oxy po rt. If your proxy server requires authentication, select the My proxy ser ver requir es authentication che ck box and enter the username and password. 5 Click OK to validate the settings. 6 Launch the Live Upd ate S[...]

A S UPPORTED D EVICES This appendix details the devices su pported by the followin g features: ■ Device View ■ Switch Manage r ■ Device W arranty ■ Backup, Restore and Setup ■ Agent Update Device V iew Devices supported by Device View are listed below . T able 25 Device View - Supported Devices Supported De vices 3Com AccessBuilder 6218 3[...]

242 A PPENDIX A: S UPPORTED D EVICES 3Com OfficeConnect Remote 531s 3Com OfficeConnect Switch 140 3Com SuperStack 3 Switch 3300 3Com SuperStack ARPS 3Com SuperStack II 3900-24 3Com SuperStack II 3900-36 3Com SuperStack II 9300 3Com SuperStack II Desktop Switch 3Com SuperStack II Dual Speed Hub 3Com SuperStack II Hub 10 3Com SuperStack II Hub 100 3C[...]

Switch Manager 243 Switch Manager The devices supported by the Switch Manager feature ar e shown in Ta b l e 2 6 : T able 26 Switch Manager - Supported Devices Router Manager The devices supported by the Router Manager feature ar e shown in Ta b l e 2 7 : T able 27 Router Manager - Supported Devices Device W a rranty The devices supported by the De[...]

244 A PPENDIX A: S UPPORTED D EVICES 3Com Network Jack 200 3Com OfficeConnect Hub 8/TPM 3Com OfficeConnect Switch 140M 3Com SuperStack 3 Server Load Balancer family 3Com SuperStack 3 Switch 4200 family 3Com SuperStack 3 Switch 4300 3Com SuperStack 3 Switch 4400 family 3Com SuperStack 3 Switch 4900 family 3Com SuperStack 3 Webcache 1000 3Com SuperSt[...]

Backup, Restore and Setup 245 Backup, Restore and Setup The devices and minimum agent versi ons supported by Backup, Restore and Setup are shown in Ta b l e 2 9 and are corr ect at the time of publication. T able 29 Supported 3Com Devices and Minimum Agent V ersions 3Com Switch 4007 and modul es 3Com Switch 4050 3Com Switch 4060 3Com Wireless LAN A[...]

246 A PPENDIX A: S UPPORTED D EVICES SuperStack 3 Switch 3300 TM 3C16986A 2.6 SuperStack 3 Switch 3300 SM 3C16987A 2.6 SuperStack 3 Switch 3300 MM 3C16988A 2.6 SuperStack 3 Switch 4300 3C17100 1.1 SuperStack 3 Switch 4400 (24 port) 3C1720 3 3.0 SuperStack 3 Switch 4400 (48 port) 3C1720 4 3.0 SuperStack 3 Switch 4400 SE 3C17206 3.0 SuperStack 3 Swit[...]

Backup, Restore and Setup 247 The SuperStack 3 Switch 4400 SE devi ce is supported by Backup, Restore and Setup. However , a License Key is required to enable the Backup an d Restore feature in the agent software. Please refer to the user documentation supplied with your switch for details of how to obtain the appropriate Licens e Key . 1000BASE-T [...]

248 A PPENDIX A: S UPPORTED D EVICES Agent Update Ta b l e 3 0 shows the devices that are supported by the Agent Update operation. T able 30 Supported 3Com Devices and Minimum Agent V ersions Device Type Part Number Minimum Agent Version SuperStack II PS Hub 40 (12 Port) 3C16405 - SuperStack II PS Hub 40 (24 Port) 3C16406 - SuperStack II PS Hub 50 [...]

Agent Update 249 SuperStack 3 Switch 3 300 XM 3C16985B - SuperStack 3 Switch 3 300 TM 3C 16986A - SuperStack 3 Switch 3 300 SM 3C 16987A - SuperStack 3 Switch 4 226T 3C17300 - SuperStack 3 Switch 4 250T 3C17302 - SuperStack 3 Switch 4 300 3C17100 - SuperStack 3 Switch 4 400 (24 port) 3C17203 - SuperStack 3 Switch 4 400 (48 port) 3C17204 - SuperStac[...]

250 A PPENDIX A: S UPPORTED D EVICES GBIC Module 3C16826 1.2 1000BASE-T Module 3C16827 1.2 10/100BASE-TX Module 3C16828 1.2 100BASE-FX Module 3C16829 1. 2 1000BASE-T Module 2 port 3C168 41 1.2 1000BASE-SX Module 2 port 3C168 42 1.2 GBIC Module 2 port 3C16843 1.2 Wireless LAN Access Poi nt 8000 3CRWE80096A 1.01 SuperStack 3 Webc ache 1000 3C16115 2.[...]

B 3C OM D EVICE V IEW This appendix describes how 3Com Device View enables you to monitor and set up the 3Com hubs, switches, bridges/routers and remote access devices on your network. The following is cover ed in this appendix: ■ About Device View ■ Management Support Matrix 3Com Network Adminis trator for HP OpenView.book Page 251 Wedn esday,[...]

252 A PPENDIX B: 3C OM D EVICE V IEW About Device View Device View p rovides an SNMP-based interf ace for mana ging the connectivity devices on your network. When you manage a device, Device Vi ew cr eates an accura te graphical repr esentation of the hardwar e that enables yo u to view the statu s of ports and indicators. Y ou can use this to set [...]

Management Support Matrix 253 ✓ ✓ ✓ ✓ ✓ 3Com OfficeCon nect Remote 531 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 3Com Offi ceConnect Switch 140 ✓ ✓ ✓ 3Com SuperStack ARPS ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 3Com SuperStack II 3900-24 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 3Com SuperStack II 9300 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ?[...]

254 A PPENDIX B: 3C OM D EVICE V IEW ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 3Com SuperStack 3 Switch 4400-48 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 3Com Superstack 3 Switch 4400 PWR ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 3Com SuperStack 3 Switch 4400 SE ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 3Com SuperStack 3 Swi[...]

C O BTAINING S UPPORT FOR YOUR P R ODUCT Register Y our Product to Gain Service Benefits T o take advantage of warranty and ot her service benefits, you must first register your product at http://eSupport.3com.com/ . 3Com eSupport services are based on accounts that you cr eate or have authorization to access. First time users must apply for a user[...]

256 A PPENDIX C: O BTAINING S UPPORT FOR YOUR P RODUCT http://www.3com.com/prodforms/softwa re/connection_assistan t/ca_thankyou.html Access Software Downloads Software Updates are the bug fix / maintenanc e releases for the version of software initially purchased with the product. In or der to access these Software Updates you must first register [...]

Telephone Technical Support and Repair 25 7 be returned to the sender unopened, at the sender’ s expense. If your product is r egistered and under warranty , you can obtain an RMA number online at http://eSupport.3com.com/ . First time users will need to apply for a user name and passwor d. T elephone numbers are corr ect at the time of publicati[...]

258 A PPENDIX C: O BTAINING S UPPORT FOR YOUR P RODUCT Latin America T elephon e T echni cal Support and Re pair Antigua Argentina Aruba Bahamas Barbados Belize Bermuda Bonaire Brazil Cayman Chile Colombia Costa Rica Curacao Ecuador Dominican Republic 1 800 988 2 112 0 810 444 3 COM 1 800 998 2 112 1 800 998 2 112 1 800 998 2 112 52 5 201 0010 1 80[...]

D S YSTEM R EQUIR EMENTS This appendix details the system requi rements needed in order to utilize 3Com Network Administrator. Operating System There ar e two supported platforms for 3Com Network Administrator which are: ■ Wi ndows 2000 Professional SP2 ■ Wi ndows XP Professional SP1 Web B rowser 3Com Network Admin istrator suppor ts the follow[...]

260 A PPENDIX D: S YSTEM R EQUIREMENTS Ha rd wa re The minimum hardwar e spe cificat ion requir ed for 3Com Network Administrator is: ■ IBM PC or compatible, with 266 MHz Pentium II processor ■ 256MB RAM ■ 250MB fr ee hard disk space ■ 1024 x 768 graphics capabilities with 256 colors ■ CD-ROM drive ■ Network adapter card The recommended[...]

I NDEX 261 I NDEX Numbers 3Com 213 A activation 20, 29, 31 activation key 28 active selection 60 administration menu 62 agent image files 136, 148 agent update event 145 repeated timeouts 150 rep o rt 14 5 scheduling 136 supported devices 148 wizard 137 alarm categories 217 alarms HP OpenView 211 application field values 166 B backup event 112 file[...]

262 I NDEX F files backup 132 inventory 36 menus 44 H HP OpenView alarms 211 examples 217 icons 211 importing 88, 97, 103 key considerations 217 menu components 213 MIBs 212 I importing CSV files 89, 102 HP OpenView 88, 9 7, 103 import dialog 92 import problems 102 progress dialog 92 repo rt 96 spreadsheet 98 installa tion 18 internet 57 inventory [...]

I NDEX 263 rep o rt agent update 145 backup 112 changes 96, 194 importing 96 live update 234 prioritizing network traffic 167 refr eshing 96 restore 118 setup 123 rep o rt i ng capacity 194 custom 193 device warranty 79 disk usage 207 export to CSV 193 feature r eports 192 history 193 inventory 193 report dialog 197 selection-sensitive 192 VLAN-awa[...]

264 I NDEX 3Com Network Adminis trator for HP OpenView.book Page 264 Wedn esday, November 12, 2003 2:33 PM[...]

3COM E ND U SER S OFTWARE L ICENSE A GREEMENT YOU SHOULD CAREFULLY READ T HE FOLLOWING TERM S AND CONDITIONS BEFORE USING THIS PRODUCT. IT CONTAINS SOFTWARE, THE USE OF WHICH IS LI CENSED BY 3COM CORPORATION ("3COM") TO ITS CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW. IF YOU DO NOT AGREE TO THE TERMS AN D CONDITIONS OF TH IS AGREEMENT[...]

GOVERNING LA W This License Agreement shall be governed by t he laws of England. You agree that the Uni ted Nations Convention on Contracts for the Internati onal Sale of G oods (1980) is hereby excluded in its entir ety from application to this License Agreement. NO W A RRANTY THE SOFTWARE AND RELATE D DOCUMENTATION ARE PROVIDE D ON AN "AS IS[...]