3Com VCX V7000 manual

http://www.3com.com/ Part Number 900-0385-01 Rev AB Published May 2007 Enterprise Management Suite User Guide for VCX TM V7000 Components VCX ™ V7000 IP Telephony Solution System Release 7.1[...]

3Com Corporati on 350 Campus Drive Marlborough, M A 01752-3064 Copyright © 2001–2007, 3Com Corporation . All rights reserved. No part of this documentation may be repr oduced in any form or by any means or used to make any derivative work (such as translation, tra nsformatio n, or adaptation) w ithout written permission fr om 3Com Corporation. 3[...]

C ONTENTS A BOUT T HIS G UIDE Related Documentat ion 13 Y our Comments 14 1 3C OM VCX IP T ELEPHONY S ERVER Installing a License on a VCX Server 15 Obtaining a License 15 Copying the License File to the EMS Server 16 Uploading a License to a VCX Server 16 Activating a License on a VCX Server 16 Managing License Files 17 Viewing License Details 17 V[...]

4 Configuring the Timezone of an IP T elephony Server 26 Configuring Authorizat ion Station Agents 27 Adding Authorized Station Agents 27 Deleting Authorized Stat ion Agents 27 Enabling and Disabling the W e b Provisionin g Server (T omcat) 28 Rediscovering the IP T elephony Server in EMS 28 Back-end S erver Mainten ance 29 Monitoring XML A ccounti[...]

5 T ab Location 38 3 Q Pr otocol Configuration 38 BES Common Configuration 39 BES Common Statistics 39 Flow Contro l Configuration 40 Identification 40 State 40 VCX Data Server Maintenance 41 Restarting the VCX Data Server 41 Shutting Down th e VCX Data Server 41 V erifying the VCX Data Server State 42 3 C ONFIGURING THE XML A CCOUNTING S ERVER Con[...]

6 Editing T rusted Endpoint s 53 Deleting T rusted Endpoints 53 V erifying Call Processor V ersion 54 Call Processor Identification T ab 54 Configuring the Ba ck-end Servers 55 Adding Accounting Servers 55 Editing Accounting Server IP Addr esses 55 Removing Accounting Servers 56 Adding Authentication Servers 5 6 Editing Authentication Server IP Add[...]

7 Configuring Dialing Domain of IP Messaging Server 68 Configuring Call Pr ocessors for IP Messaging Server 68 Configuring SIP Registration 68 Configuring the Signaling Server 69 IP Messaging Server Maintenance 69 V e rifying the IP Messaging Server State 69 Gracefully Stopping the IP Messaging Server 69 Stopping the IP Messaging Server Hard 70 Gra[...]

8 Gracefully Restarting the O/S Entity 83 V erifying the O/S Entity State 83 9 U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS Maintaining VCX V ersions 86 Viewing Installed V ersions of VCX 86 Removing an Unused V ersion of VCX 86 Upgrading VCX Server Soft ware from 7.0 to 7.1 87 Upgrading a Multiple Site Conf igurat ion from 7.0 to 7.1 8[...]

9 11 M ANAGING M EDIA G ATEWAYS Supported Media Gateways 129 Backing Up an d Restoring Media Gateways 129 Creati ng a Backup File 129 Performing a Restore 130 Upgrading Software 131 I NDEX[...]

10[...]

A BOUT T HIS G UIDE This chapter contains an overview of this guide, lists guide conventions, related documentation, and product compatibility , and describes how to contact Customer Service. This guide describes how to co nfigure and maintain the following: ■ 3Com Accounting Server ■ 3Com Application Downloader ■ 3Com Authentication Server ?[...]

12 A BOUT T HIS G UIDE T abl e 1 and T able 2 list convent ions that are used thr oughout this guide. Ta b l e 1 Notice Icons Icon Notice Type Description Information note Information that describes important features or instructions Caution Information that alerts you to potential loss of data or potential damage to an application, system, or dev [...]

Related Documentation 13 Related Documentation These 3Com documents contain ad ditional in formation about th e products in this r elease that ar e a part of or support the 3Com Convergence Applications Suite. The following documents are a part of the VCX IP T elep hony Module: ■ VCX Installation Guide ■ VCX Maintenance Guide ■ VCX Administra[...]

14 A BOUT T HIS G UIDE The following documents provide information on products that support this release: ■ Enterprise Management Suite ■ Enterprise Management Suite Gett ing Started Guide, V ersion 2.3 ■ Enterprise Management Suit e User Guide, V ersion 2.3 ■ Enterprise Management Suite 2.3 for VCX 7.1 User Guide ■ Digital Gateways ■ V[...]

1 3C OM VCX IP T ELEPHONY S ERVER This chapter describes how to install a license on a VCX IP T elephony Server , and view and configure the features that ar e associated with the VCX IP T elepho ny Server . Installing a License on a VCX Server In VCX 7.0 and later , you must in stall a license to use the VCX IP T elephony Server . The license file[...]

16 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Copying the License File to the EMS Server T o copy the license file to the EMS se rver: 1 Place the lice nse file you r eceived fr om 3Com in the following directory on the EMS server: <EMS_INSTALL_DIR>/software_upgrades/ voice/ActivationKey 2 From the EMS client Explorer tr ee, navigate to 3Com[...]

Managing License Files 17 Managing License Files Enterprise Management Suite allows you to view the details and components of your VCX 7.x license. This information is us eful for monitoring the statu s of your license. Viewing License Details T o view details of an installed license: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com V[...]

18 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Viewing License Components T o view a list of license components: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com VCX IP T elephony Ser ver . 3 From the Properties tab, click Licensed Components. A list of components appears. Thes e comp onents vary depending on your license. Viewing Syst[...]

Creating Backup Configuration Fil es 19 Creating Backup Configuration Files EMS allows you to save the configurations for the IP T elephony Server and IP Messa ging server and cr eate backup configuration files. Use these files to restore the IP T elephony Se rver and IP Messaging Server to a previous set of configurations. Backup files contain con[...]

20 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Restoring Backup Configuration Files Y ou can restore the 3Com VCX IP T elephony Server configuratio n from the last backup (current), the baseline, or the planned backup file. All VCX services are shut down dur ing a restore. The services are not restarted automatically when the rest ore is complete. [...]

Starting and Stopping VCX Services 21 Recovering a Failed Restore If a configuration restore operation fails for any reason, EMS allows you to perform a Restore Failure Recover y . This r ecovery operation us es a backup file stor ed on the VCX system to restor e the configuration state to exactly where it was befor e the failed restor e operation [...]

22 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Golden T emplate Configuration Configuring Golden T emplates is a featur e that is not specific to just VCX components. For more information on Golden T emplate configuration, see the Enterprise Management Suite User Guide . V erifying State of the VCX IP T elephony Server Use the State tab to view bas[...]

VCX IP Telephony Server Identification Tab 23 VCX IP T elephony Server Identification T ab Use the Identification tab to view basic statistics for the operating system such as the software version. Identification T ab Location T o view the Identifi cation tab: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com VCX IP T elephony Ser ver [...]

24 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER T o view the late st values, click Refresh. V erifying the T ype of Office Configur ed T o de termine if the server is a regional or branch office: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com VCX IP T elephony Ser ver . 3 From the Properties tab, click Identification. 4 From the Site [...]

Verifying the Amount of Disk Spac ed Used on an IP Telephony Server 25 V erifying the T ype of Components Installed on a Server T o determin e the type of components installed on a server: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com VCX IP T elephony Ser ver . 3 From the Properties tab, click Identification. 4 From the System T y[...]

26 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Configuring the Date of an IP T elephony Server T o modify the configured date of an IP T elephon y Server: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com VCX IP T elephony Ser ver . 3 From the Properties tab, click Time. 4 From the Date field, enter the new date in the DD:MM:YYYY forma [...]

Configuring Authorization Station Agents 27 Configuring Authorization Station Agents For this feature to become available (activated), you must enter the IP addresses of the Authorized Management Stations when prompted during the installation and initial configurat ion of the VCX IP T elephony System. If at least one IP address is enter ed, this fe[...]

28 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Enabling and Disabling the W eb Provisioning Server (T omcat) Through EMS you can enable and di sable the web provisioning server (T omcat). When disabled, the admini strator cannot access the VCX data server configurables through the web provisioning server . T o enable or disab le the web pr ovisioni[...]

Back-end Server Maintenance 29 Back-end Server Maintenance This section provides maintenanc e tasks that ar e specific to the XML accounting and VCX data servers. Monitoring XML Accounting Server Activity on the XML Accounting Server The Monitor State command opens the Mo nitor State windo w . Use this window to monitor the operationa l state, usag[...]

30 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Reserving and Unreserving the Back-end Server The Operator Reser ve command r eserves either the XML accounting or the VCX data servers so that no one else can perform operations on the server except the adminis trator . The Operator Unr eserve command cancels the reservation. Reserving Back-end Server[...]

Configuring Replication for the VCX Data Server 31 Configuring Replication for the VCX Data Server This section provides instructions on how to setup replication, check replication, delete r eplic ation errors, and drop r eplication for the VCX IP T elephony Server data server . Setting Up Replication for a VCX Data Server This section provides ins[...]

32 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Checking Replication Status on a VCX Data Server This feature is useful if you want to verify that replication is set -up correctly or if you want to determine if replication has finished setup when the setupReplication command is issued. 1 From the EMS client explorer tree, for the VCX data server you[...]

RAID Monitoring 33 RAID Monitoring EMS provides a method for viewing RA ID partitions and Active Drives. T o view RAID partitions: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com VCX IP T elephony Ser ver . 3 From the Properties tab, click RAID Partitions. T o view RAID active drives: 1 Log into EMS. 2 From the Expl orer tab, navigat[...]

34 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER 4 From the pop-up menu, select UPS Monit oring and then select Enable UPS Monitoring . T o disable UPS m onitoring, select Disable UPS Monito ring . Viewing UPS Monitoring Information T o view UPS monito ring information: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com VCX IP T elephony S[...]

2 C ONFIGURING THE VCX D ATA S ERVER VCX Data Server Database Configuration Use EMS to edit basic information for database identification. Changing the VCX Data Server Database Name Change the da tabase name for the VCX data s erver usin g EMS: 1 From the Expl orer tab, select the VCX data server . 2 From the Properties tab , select the Database Co[...]

36 C HAPTER 2: C ONFIGURING THE VCX D ATA S ERVER Changing the VCX Data Server Database User Name Change the database user name for the VCX data server using EMS: 1 From the Explorer tab, select the VCX data server . 2 From the Properties tab, selec t the Database Configuration tab. 3 In the UserName column, double-click the associated field and en[...]

Configuring the VCX Data Serve r Client Activity Interval 37 Configuring the VCX Data Server Client Activity Interval Configure the client activity interval for the VCX data server using EMS: 1 From the Expl orer tab, select the VCX data server . 2 From the Properties tab , select the BES Common Configuration tab. 3 Double-click the ClientActivityI[...]

38 C HAPTER 2: C ONFIGURING THE VCX D ATA S ERVER Enabling VCX Data Server Packet Tr a c i n g Server packet tracing is en abled by default. Enable packet tracing for VCX data server using EMS: 1 From the Explorer tab, select the VCX data server . 2 From the Properties tab, selec t the BES Common Configuration tab. 3 Double-click the PacketT racing[...]

VCX Data Server Configuration Tab Descriptions 39 BES Common Configuration Use the BES Common Configuratio n tab to enable packet tracing fo r the VCX data server . BES Common Statistics Use the BES Common Statistics tab to view common statistics for the VCX data server . T able 10 BES Common Configuration T ab Attribute Descr iption Settings Clien[...]

40 C HAPTER 2: C ONFIGURING THE VCX D ATA S ERVER Flow Contr ol Configuration Use the Flow Control Configuration tab to view basic statistics for the VCX data server . Identification Use the Identific ation tab to view basic statistics for th e VCX data se rver . State Use the State tab to view basic statistics for t he VCX data server . T able 12 [...]

VCX Data Server Maintenance 41 VCX Data Server Maintenance This section provides maintenance task s that are specific to just the VCX data server . Restarting the VCX Data Server T o restart the VCX data server: 1 From the EMS explor er tre e, navigate to the 3Com VCX Data Server . 2 Right-click the VCX data server and select Maintenance and then c[...]

42 C HAPTER 2: C ONFIGURING THE VCX D ATA S ERVER V erifying the VCX Data Server State T o verify the state of the VCX data server using EMS: 1 Login to EMS. 2 Navigate to the VCX data server . 3 The state icon light that ap pears next to the 3COM VCX Data Ser ver identifies these st ates: ■ green — it is running ■ yellow – transitioning to[...]

3 C ONFIGURING THE XML A CCOUNTING S ERVER Configuring the Client Activity Interval Configure the client activity interval for the accounting server using either the server configuration fi le (acctcon fig.xml) or Enterp r ise Management Suite. T o config ure the client activity inte rval for the accounting server using EMS: 1 From the Expl orer ta[...]

44 C HAPTER 3: C ONFIGURING THE XML A CCOUNTING S ERVER Configuring the Logging Level T o config ure the logging level for the accounting server using EMS: 1 From the Explorer tab, select the accounting server . 2 From the Properties tab, selec t the BES Common Configuration tab. 3 Double-click the LogLevel field and enter the logging level. The de[...]

Enabling Packet Tracing 45 Enabling Packet Tr a c i n g T o en able packet tracing for the accounting server using EMS: 1 From the Expl orer tab, select the accounting server . 2 From the Properties tab , select the BES Common Configuration tab. 3 Double-click the PacketT racing field and select enable from the dr op-down list. 4 Click Save all . C[...]

46 C HAPTER 3: C ONFIGURING THE XML A CCOUNTING S ERVER XML Accounting Server Configuration T ab Descriptions Enterprise Management Suite (EMS) co ntains several common configuration tabs. Most of these configurables must be set to their initial, default configuration. T ab Location These tabs are available for the accounting server . T o access th[...]

XML Accounting Server Configuration Tab Descriptions 47 BES Common Configuration Use the BES Common Configuratio n tab to enable packet tracing fo r the accounting server . BES Common Statistics Use the BES Common Statistics tab to view common statistics for the accounting server . T able 17 BES Common Configuration T ab Attribute Descr iption Sett[...]

48 C HAPTER 3: C ONFIGURING THE XML A CCOUNTING S ERVER Flow Contr ol Configuration Use the Flow Control Configuration tab to view basic statistics for the accounting server . Identification Use the Identific ation tab to view basic statistics for the accounting server . T able 19 State T ab Attribute Description Settings Active Status Indicates th[...]

Accounting Server Maintenance 49 State Use the State tab to view basic statistics for the accounting server . Accounting Server Maintenance This section provides maintenance ta sks that are specific to just the accounting server . Restarting the Accounting Server T o restart the accounting server: 1 From the EMS explor er tre e, navigate to the 3Co[...]

50 C HAPTER 3: C ONFIGURING THE XML A CCOUNTING S ERVER V erifying the Accounting Server State T o verify the stat e of the accounting server using EMS: 1 Login to EMS. 2 Navigate to the accountin g server . 3 The status indicator light that ap pears next to the 3COM XML Accounting Ser ver identifies these states: ■ green — it is running ■ re[...]

4 C ONFIGURING THE C ALL P RO C E S S O R Configuring SIP Call Processor This section provides information on how to configure the SIP Call Processor . T o config ure the SIP Call Pr o cessor using EMS: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Configuration . 4 Double-click[...]

52 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR 5 Click Save All . Configuring T rusted Endpoints This section provides information on how to add, edit, and delete trusted endpoints for a Call Processor . T rusted endpoint do not need to have a port specified. An IP address, if pr esent in the trusted endpoint list, is trusted independentl y of th[...]

Configuring Trusted Endpoints 53 6 From the IpAddress field, enter an IP address that you want to make a trusted endpoint. 7 T o specif y a range of trusted endpoints use the Netm ask field, otherwise, leave it bl ank. Fr om the Netmask field, enter an IP address for a range of trusted endpoints. 8 Click OK . 9 The IP Address is added and is listed[...]

54 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR V erifying Call Processor V ersion T o verify what the Call Processor version is using EMS: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Identification . 4 From the Ve r s i o n field, the Call Processor version is listed. Call Pr[...]

Configuring the Back-end Servers 55 Configuring the Back-end Servers This section provides information on how to add and delete accounting servers, authentication servers, directory server s, and VCX data servers. In VCX 6.0, the authentication and director y servers were co mbined to become the VCX data server . Adding Accounting Servers T o ad d [...]

56 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR 5 Highlight what you want to edit . 6 T ype in the new IP address. 7 Click in a differ ent field to activate the Save all button. 8 Click Save all . The new IP Addr ess is added and is listed in the AcctServerIpAddress column of EMS. Removing Accounting Servers T o remove an accounting server through[...]

Configuring the Back-end Servers 57 6 Click OK . The authenticatio n server is added to the Aut hentication Ser ver tab. Editing Authentication Server IP A ddres ses T o ed it an authentication server IP address for the Call Processor using EMS: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com Sip Call Processor . 3 From the Propertie[...]

58 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR Adding Directo ry Servers T o ad d an directory server thr ough EMS: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Directory Ser vers . 4 Click Add . The Add row to table window appears. 5 Fill in the fields according to the descri[...]

Configuring the Back-end Servers 59 Removing Directory Servers T o remove an dir ectory server through EMS: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Directory Ser vers . 4 Put cursor in the row of the dir ectory server you want to delete. 5 Click Delete . The directory serv[...]

60 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR Editing VCX Data Server IP Addresses T o ed it a VCX data server IP ad dress for the Call Pr ocessor using EM S: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Data Ser vers . 4 Double-click the IP Address under the Data ServerIpAdd[...]

Configuring the Back-end Servers 61 Enabling or Disabling Authentication Server T o en able or disable an authentication server: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Authentication Server Configuration. 4 From the UseAutheticationServerAdmin row , dou ble-click the fiel[...]

62 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR Monitoring Call Statistics Y ou can verify the number of active calls, attempted calls, successfully connected calls, and unsuccessful ca lls using EMS. T o monitor call statistics for the call processor: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com Sip Call Processor . 3 From the Pr[...]

Call Processor Maintenance 63 Call Processor Maintenance This section provides maintenance task s that are specific to just the call processor . Restarting the Call Proc essor T o restart the Call Processor: 1 From the EMS explor er tre e, navigate to the 3Com Sip Call Processor . 2 Right-click the Call Pr ocessor and select Maintenance and th en c[...]

64 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR V erifying the Call Processor State T o verify the state of the Call Processor using EMS: 1 Login to EMS. 2 Navigate to the Call Processor . 3 The status indicator light that appears next to the 3COM Sip Call Processor identifies the se states: ■ green — it is running ■ red — it is down QoS M[...]

5 C ONFIGURING THE IP M ESSAGING S YSTEM V erifying State of an IP Messaging Server Use the State tab to view basic statistics for the IP Messaging server . 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3COM IP Messaging System . 3 From the Properties tab, click State. 4 For a description of each field, see T able 30. T able 30 IP Messa[...]

66 C HAPTER 5: C ONFIGURING THE IP M ESSAGING S YSTEM IP Messaging Server Identification T ab Use the Identific ation tab to view basic statisti cs for the IP Messaging server such as the software version. 1 Log into EMS. 2 From the Explorer tab, navigate to the IP Messaging System . 3 From the Properties tab, click Identification. 4 For a descript[...]

Verifying Connection to Call Builder Interface 67 V erifying Connection to Call Builder Interface T o verify if the IP Messaging Serv er is connected to the call builder interface (CBI): 1 Log into EMS. 2 From the Expl orer tab, navigate to the IP Messaging System . 3 From the Properties tab, click Status. 4 The Application Status field, should sho[...]

68 C HAPTER 5: C ONFIGURING THE IP M ESSAGING S YSTEM Configuring Dialing Domain of IP Messaging Server The dialing domain is used as p art of a SIP phone number and helps determines how to route the call. T o config ure the dialing domain: 1 Log into EMS. 2 From the Explorer tab, navigate to the IP Messaging System . 3 From the Properties tab, cli[...]

IP Messaging Server Maintenance 69 Configuring the Signaling Server This section provides instructions on how to configure the VCX data server IP address and port number . T o conf igure VCX data server IP addr ess and port number associated with the call builder: 1 Log into EMS. 2 From the Expl orer tab, navigate to the IP Messaging System . 3 Fro[...]

70 C HAPTER 5: C ONFIGURING THE IP M ESSAGING S YSTEM Stopping the IP Messaging Server Har d When an IP Messaging server is stoppe d hard, all calls that ar e in progr ess are disconnected. T o stop the IP Messaging server hard: 1 From the EMS explor er tre e, navigate to the 3Com IP Messaging System . 2 Right-click the IP Me ssaging server , selec[...]

6 C ONFIGURING THE SIP P HONE D OWNLOADER This chapter describes how to c onfigur e the SIP phone downloader . The SIP downloader is initially configured through the installation scripts. Use this chapter to ed it any SIP downloader information. Configuring the SIP Phone Downloader Use this section to configure the SIP phone down loader . The Local[...]

72 C HAPTER 6: C ONFIGURING THE SIP P HONE D OWNLOADER 1 Launch EMS and discover t he server that the SIP Phone Downloader is installed on. The navigation tr ee looks similar to Figur e 1. Figure 1 SIP Phone Downloader Configuration T ab 2 Click 3COM Application Downloade r . 3 From the Properties tabs, click Configuration . 4 Set the following att[...]

Device Mapping 73 Device Mapping Th e SIP Phone Downloader applicat ion comes with two images: ndset_boot_19 and nbset _19, and the boot version is a508. All images need to be stor ed in the $HOME/sipdl/images. T o config ure the device mapping: 1 Launch EMS and discover t he server that the SIP Phone Do wnloader is installed on. The navigation tre[...]

74 C HAPTER 6: C ONFIGURING THE SIP P HONE D OWNLOADER SIP Phone Downloader Maintenance This section provides maintenance ta sks that are specific to just the application downloader . Restarting the Application Download er T o restart the application downloade r: 1 From the EMS explor er tre e, navigate to the 3Com App lication Downloader . 2 Right[...]

7 C ONFIGURING THE C OMMON A GENT The Common Agent is referred to as the SNMP Agent in EMS. V erifying State of the Common Agent Use the State tab to view basic statistics for the common agent. 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3COM SNMP Agent . 3 From the Properties tab, click State. 4 For a description of each field, see T[...]

76 C HAPTER 7: C ONFIGURING THE C OMMON A GENT V erifying Common Agent Softwar e Ve r s i o n T o verify what the common agent version is: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3COM SNMP Ag ent . 3 From the Properties tab, click Identification . 4 From the Ve r s i o n field, the SNMP agent version is listed. Common Agent Identif[...]

Enabling Back-end Server Traps 77 Enabling Back-end Server T raps Back-end server traps can be enable d and disabled at the 3COM SNMP Agent level. Alarm notification requir es two components: a device (the 3Com VCX IP T elephony Server) to send traps and a device (an alarm server) to receive them and alert the network manager . T raps are sent over[...]

78 C HAPTER 7: C ONFIGURING THE C OMMON A GENT Figure 3 Enabling Back-end Server T raps 4 Enable and disable SNMP traps acco rding to your customized needs. 5 Click Save all . 6 Back up the serve r configurat ion. Receiving T raps T o start and stop receiving SNMP traps: 1 From the Explorer tab, right-click 3Com VCX IP T elephony Ser ver . 2 From t[...]

Common Agent Maintenance 79 Common Agent Maintenance This section provides maintenance ta sks that are specific to just the Common Agent. Restarting the Common Agent T o restart the Common Agent: 1 From the EMS explor er tre e, navigate to the 3Com SNMP Agent . 2 Right-click the SNMP Agent and select Mainte nance and th en click Hard Restart . V er[...]

80 C HAPTER 7: C ONFIGURING THE C OMMON A GENT[...]

8 C ONFIGURING THE OS E NTITY The 3Com Convergence Applications Su ite is bu ilt on 3Com Linux. This chapter provides details on how to veri fy the O/S version a server is built on and whether or not it is operational. V erifying State of the O/S Use the State tab to view basic statistics for the operating system. 1 Log into EMS. 2 From the Expl or[...]

82 C HAPTER 8: C ONFIGURING THE OS E NTITY V erifying O/S Softwar e V ersion T o verify what the operating system version is: 1 Log into EMS. 2 From the Explorer tab, navigate to the UNIX OS Entity . 3 From the Properties tab, click Identification . 4 From the Ve r s i o n field, the O/S version is listed. O/S Identification Ta b Use the Identifica[...]

O/S Entity Maintenance 83 O/S Entity Maintenance This section provides maintenance task s that are specific to just the O/S Entity . Gracefully Restarting the O/S Entity T o grac efully restart the O/S Entity: 1 From the EMS explor er tre e, navigate to the UNIX OS E ntity . 2 Right-click the O/S Entity and select Maintenan ce and then click Hard R[...]

84 C HAPTER 8: C ONFIGURING THE OS E NTITY[...]

9 U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS This chapter provides details on how to r emo tely upgrade your VCX systems and/or components using EMS. It also explains how to maintain versions of VCX on your system, incl uding viewing installed versions and removing unused versions of VCX. Sections in this chapter include: ■ Maintain[...]

86 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS Maintaining VCX V ersions EMS allows you to view all of the installed versions of VCX on your system, and lets you remove old, unused versions of VCX. Viewing Installed V ersions of VCX Y ou will need to view and verify th e versions of VCX installed on your system before you p[...]

Upgrading VCX Server Software from 7.0 to 7.1 87 Upgrading VCX Server Software from 7.0 to 7.1 This section describes the procedures r equired to upgrade a system running VCX server software version 7.0 to VCX server software version 7.1.These procedur es upgrade the VCX system to an operational state and assumes the VCX system wa s operational pri[...]

88 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS Upgrading a Multiple Site Configuration from 7.0 to 7.1 This section describes how to upgr ade a VCX configuration from version 7.0 to 7.1 where ther e is more than one regional of f ice and branch offices pr esent. EMS does not allow individual co mponent upgrades without firs[...]

Upgrading VCX Server Software from 7.0 to 7.1 89 If the Clear Replication Errors o pti on is greyed out, make sure the Replication Settings tab is populated. Y ou can on ly delete replication errors on regional offices, not on branch offices. 3 Stop T omcat on the region 1 and 2 VCX call processing server . a From the EMS client explor er tree, for[...]

90 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS Wit h IP T elephony upg rades , this only un packs the tar file and creates the relevant dir ect ories on the server , it does not sw itch the ru nning version to the new version . f T o install th e upgrade file to the server , from the VCX data server 3Com VCX IP T elephony S[...]

Upgrading VCX Server Software from 7.0 to 7.1 91 e Answer the questions appropriately for the server being upgraded. f Perform the Install Upgrade Images > Switchover V ersion command again, as described previously in step i. g T o verify the version numbers of the newly installed software, click each component fr om the explor er tree a nd clic[...]

92 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS a From the EMS client explor er tr ee , for the region 1 VCX data server , click 3Com VCX IP T elephony Ser ver . b From the right-hand pane, click the DB Schema Upgrade tab. c From the Database Schema Site ID field, enter the Region 2 site ID. d Click Save All . e Click the 3C[...]

Upgrading VCX Server Software from 7.0 to 7.1 93 a From the EMS client explor er tr ee , for the region 2 VCX data server , click 3Com VCX IP T elephony Ser ver . b In the ri ght-hand p ane, clic k the Replication Settings tab. c From the Master Def Site IP Address field, enter the IP Addr ess of the master definition site (usually th e region 2 pr[...]

94 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS 16 Shut down the primary IP Messaging server . a From the EMS client explor er tree, for the primary IP Messaging server , click 3Com VCX IP T elephony Ser ver . b Expand 3Com VCX IP T elephony Server , and click 3Com IP Messaging System. c Right-click 3Com IP Messaging System,[...]

Upgrading VCX Server Software from 7.0 to 7.1 95 i T o verify the version number of th e newly installed software, click the IP Messaging server from the explor er tree and then click the Identification tab. j Click Refresh all to confirm that the latest software has been installed. 19 Stop the primary IP Messaging server . a From the EMS client ex[...]

96 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS j Click Refresh all to confirm that the latest software has been installed. 21 Restart the primary IP Messaging server . a From the EMS client explor er tree, for the primary IP Messaging server , click 3Com VCX IP T elephony Ser ver . b Expand 3Com VCX IP T elephony Server , a[...]

Upgrading VCX Server Software from 7.0 to 7.1 97 23 Upgrade the secondary VCX call processing server . a From the EMS client explor er tr ee, for the secondary VCX call processing server , click 3Com VCX IP T elephony Ser ver . b In the ri ght-hand p ane, clic k the Planned Upgrades tab. c Double-click the Planned System Upgrade field and click the[...]

98 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS Once an upgrade tar fi le has been selected, the tar file mu st be transferred to the billing support server . e T o transfer the tar file to the server , from the 3Com VCX IP T elephony Ser ver right-click menu, select T ransfe r Upgrade Images, and then click T ransf er Syste[...]

Upgrading VCX Server Software from 7.0 to 7.1 99 e T o transfer the tar file to the server , from the 3Com VCX IP T elephony Ser ver right-click menu, select T ransfe r Upgrade Images, and then click T ransfer System Upgrade File . f These options are only available if a file has been selected for upgrade. The file is transferred to the server usin[...]

100 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS f These options are only available if a file has been selected for upgrade. The file is transferred to the server using the SF TP cred entials in the SSH/SF TP Settings tab. Next the upgrade tar file needs to be installed, which is the last step before the new version becomes [...]

Upgrading VCX Server Software from 7.0 to 7.1 101 Upgrading the VCX IP T elephony Software from 7.0 to 7.1 EMS provides support for remote so ftware upgrades of VCX IP T elephony software, fr om version 7.0 to 7.1. EMS does not allow individual co mponent upgrades without firs t installing a new version for switchover . However , individual compone[...]

102 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS 7 T o install the upgrade file to the server , from the 3Com VCX IP T elephony Ser ver right-click menu, click Install Upgrade Images and then clic k Install System Upgrade. 8 V erify that the upgrade succeeded. T o verify that the upgrade succeeded, the 3Com VCX IP T e lephon[...]

Upgrading VCX Server Software from 7.0 to 7.1 103 b In the menu that appears, click T ransfer Upgrade Images , and then T ransfer IPMS Upgr ade File . In the Job Progr ess area of the window , progr e ss messages appear in t h e Ta s k N a m e a n d Ta s k S t a t u s c o l u mns. The icon on the left initially appears yellow . After a f ew seconds[...]

104 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS 4 Double-click the text box to the right of Planned Phone App Upgrade . 5 From the list of items that appears, select the file that you downloaded to the EMS server PhoneApp Upgrades directory . 6 Click the Save all b utton. 7 T ransfer th e file to the VCX server . a Right-cl[...]

Upgrading VCX Server Softw are from 6.0x to 7.0 105 4 Double-click the text box to the right of Planned Phone Boot Upgrade . 5 From the list of items that appears, select the file that you downloaded to the EMS server PhoneB ootUpgrades directory . 6 Click the Save all b utton. 7 T ransfer th e file to the VCX server . a Right-click the server name[...]

106 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS ■ Upgrading the IP Messaging Software fr om 6.0x to 7.0 ■ Upgrading the SIP Phone Downloader and Boot File Software fr om 6.0x to 7.0 Upgrading a Multiple Site Configuration from 6.0.x to 7.0 This section describes how to upgr ade a VCX configuration from version 6.0x to 7[...]

Upgrading VCX Server Softw are from 6.0x to 7.0 107 b Right-click 3Com VCX IP T elephony Server , select Database Replication , and then click Clear Replication Errors . Y ou can on ly delete replication errors on regional offices, not on branch offices. 3 Stop T omcat on the region 1 and 2 VCX call processing server . a From the EMS client explor [...]

108 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS Wit h IP T elephony upg rades , this only un packs the tar file and creates the relevant dir ect ories on the server , it does not sw itch the ru nning version to the new version . f T o install th e upgrade file to the server , from the VCX data server 3Com VCX IP T elephony [...]

Upgrading VCX Server Softw are from 6.0x to 7.0 109 9 Stop the region 2 VCX data server . a From the EMS client explor er tr ee , for the region 2 VCX data server , click 3Com VCX IP T elephony Ser ver . b Expand 3Com VCX IP T elephony Server , and click 3Com VCX Data Ser ver . c Right-click 3Com VCX Data Server , select Maintenance, and then click[...]

110 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS d From the Master Site IP Address field, enter the IP Addr ess of the master site (usually the r egion 2 primary VC X data server ). e From the Site ID field, enter the site ID of the Region 1 VCX data server . f Click Save All . g Right-click 3Com VCX IP T elephony Ser ver , [...]

Upgrading VCX Server Softw are from 6.0x to 7.0 111 T o verify if the replicat ion is finished, right-click 3Com VCX IP T elephony Ser ver of the VCX data server , select Database Replication , and then click Check Database Replication. Once co mplete th e Job Status pane of the EMS client lists Check Database Replication complete . a From the EMS [...]

112 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS e T o transfer the tar file to the server , from the 3Com VCX IP T elephony Ser ver right-click menu, select T ransfe r Upgrade Images, and then click T rans fer IPMSG Upgrade File . f These options are only available if a file has been selected for upgrade. The file is transf[...]

Upgrading VCX Server Softw are from 6.0x to 7.0 113 f These options are only available if a file has been selected for upgrade. The file is transferred to the server using the SF TP cre dentials in the SSH/SF TP Settings tab. Next the upgrade tar file needs to be installed, which is the last step before the new version becomes active. g T o install[...]

114 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS Next the upgrade tar file needs to be installed, which is the last step before the new version becomes active. g T o install the upgrade file on the VC X calling processing server , for the primary VCX calling processing server , click 3Com VCX IP T elephony Ser ver . h Right-[...]

Upgrading VCX Server Softw are from 6.0x to 7.0 115 i T o verif y the version number of the newly installed software, from the explorer tr ee, for the secondar y VCX call processing server , click 3Com VCX IP T elephony Ser ver . j In the left hand pane, click the Identification tab. k Click Refresh all to confirm that the latest software has been [...]

116 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS ■ T o upg rade an IP T elephony Server and IP Messaging Ser ver branch office go to step 27 on page 116 . 26 Upgrade an IP T elephony Server bran ch office. a From the EMS client explorer tree, for the branch office, click 3Com VCX IP T elephony Ser ver . b In the ri ght-han[...]

Upgrading VCX Server Softw are from 6.0x to 7.0 117 b In the ri ght-hand p ane, clic k the Planned Upgrades tab. c Double-click the Planned System Upgrade field and click the vcx-all-<version>.tar file from the dr op-down menu. d Click Save all to commit the tar file to the database. Once an upgrade tar file has been selected, the tar file mu[...]

118 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS If you have no more branch of fices to upgrade, the upgrade is complete. Upgrading the VCX IP T elephony Software from 6.0x to 7.0 EMS provides support for remote so ftware upgrades of VCX IP T elephony software, from version 6.0x to 7.0. EMS does not allow individual co mpone[...]

Upgrading VCX Server Softw are from 6.0x to 7.0 119 Wit h IP T elephony upgrades , th is only unpacks the tar file and creates the relevant dir ectories o n the server , it does not switch the running version to the new version. 7 T o install the upgrade file to the server , from the 3Com VCX IP T elephony Ser ver right-click menu, click Install Up[...]

120 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS 5 Click Save all . 6 From the 3Com VCX IP T elephony Ser ver right-click menu, click T ran sfer Upgrade Images and then T ransfer Music on Hold. The Music on Hold file is transferred, using SF TP , to the server , using the SF TP credentials in the SSH/SF TP Settings tab. The [...]

Upgrading VCX Server Softw are from 6.0x to 7.0 121 6 T o transfer the tar file to the server , from the 3Com VCX IP T elephony Ser ver right-click menu, select T ransfe r Upgrade Images and then click T ransfer IPM SG Upgrade File . These options are only available if a file has been selected for upgrade. The file is transferred to the server usin[...]

122 C HAPTER 9: U PGRADING AND M AINTAINING VCX S YSTEMS AND C OMPONENTS ■ Application Downloader software – double-clic k the Planned Phone App Upgrad e field. ■ Boot software – double-click the Planned Phone Boot Up grade field. 5 Click Save all to commit the filename to the database. Once an upgrade file has been select ed, the file must[...]

10 U SING Q O S M ONITORING This chapter describes how to use th e Q oS Monitoring feature to gather and view statistics on 3Com IP phones. QoS Monitoring is implemen ted across thr e e components in a VCX system: ■ VCX Call Processor ■ 3Com IP Phones ■ XML Accounting Server Overview The QoS Monitoring feature covers 3C om IP phones as en dpo[...]

124 C HAPTER 10: U SING Q O S M ONITORING VCX Call Processor The VCX Call Processor is where you set the default threshold values for the statistics you want to gather and where you specify the 3Com IP phones (endpoints) th at you want to monit or . The monitoring parameters and ph ones specified for mo nitoring are persistent across system reboots[...]

3Com IP Phones 125 3 Click the Add but ton. 4 Enter the IP address for the phone you want to monitor . T o specify multiple phon es at once, enter the IP address and netmask for the set of phones you want t o monitor . 5 Click OK . The phone or set of phones is added to the QOS Mo nitored Endpoints page. The default settings are set automatica lly [...]

126 C HAPTER 10: U SING Q O S M ONITORING XML Accounting Server The XML Accounting Server collects, and is where you view , the QoS re ports generat ed by the VCX Call Pr ocessor . On the XML Accounting Server you can: ■ Set QoS collection parameters, which determine when the system issues War n in g or Critical severity traps based on QoS measur[...]

XML Accounting Server 127 4 Click OK . JitterValueSevereAlarm Threshold Specifies a threshold for QoS alarms based on measured jitter. JitterValueWarning Threshold Specifies a threshold for QoS warnings based on measured jitter. LogAlarms Enable or disable the logging of QoS alarm conditions to the system’s logging device. LogWarnings Enable or d[...]

128 C HAPTER 10: U SING Q O S M ONITORING Viewing Call History Use the Endpoint Call Histor y tab to view the history of phone calls associated with each mon itored 3Com IP phone. The call history information that is sen t to the XML Accounting Ser ver does not persist across reboots of the system, upgrades, o r restarts of the Accounting Ser ver .[...]

11 M ANAGING M EDIA G ATEWAYS This chapter describes the media gateways suppo rted by VCX 7.0 and later , and explains how to back up, restore, and upgrade a gateway . Supported Media Gateways The following media gateways ar e supported by VCX 7.0 and later: ■ V6100 Digital Media Gateway ■ VCX V7111 Analog Media Gateway ■ VCX V7122 Digital Me[...]

130 C HAPTER 11: M ANAGING M EDIA G ATEWAYS Figure 4 Backup/Restor e T ab 4 Click Save All . 5 From the Explorer tab, right-click the media gateway . 6 From the pop-up menu, select Backup . A backup file with the name selected in step 3 is cr eated on the EMS server . Performing a Restore CAUTION: Performing a restore reboot s the gateway , and the[...]

Upgrading Software 131 Upgrading Software This sectio n describes how to upg rade software files on a media gateway . The software upgrade files ar e provided by 3Com or your aut horized 3Com reseller and must be installed usin g the following sequence of step s. CAUTION: Upgradin g software files on a gateway may cause the gateway to reboot. Perfo[...]

132 C HAPTER 11: M ANAGING M EDIA G ATEWAYS 4 Double-click a field to choose the u pgrade file. The drop-down list in each field displays all of the installed software upgrade files on the server . There are several types of upgrade files: ■ CMP files—actual system upgrades of software versions for the gateway . ■ CPT files—call progr ess t[...]

Numerics 133 I NDEX Numerics 3Q refer to 3Queue 3Queue protocol configuration 38 , 46 A Accounting Server Activity , Monitoring 29 Rediscovering 29 Activity , Monito ring Accounting Server 29 authentication server reserving in EMS 30 unreserving in EMS 30 B back-end server common configu ration 39 , 47 common statistics 39 , 47 enabling traps 77 ba[...]

134 I NDEX Monitoring Acco unting Server Activity 29 P procedures 105 protocol 3Queue configuration 38 , 46 protocol configuration 3Queue 38 , 46 Q QoS monitoring configuring 3Com IP phon es 125 configuring Accounting server 126 configuring Call Processor 124 overview 123 R receiving traps 78 Rediscovering, Accou nting Server 29 removing unused ver[...]