Aastra Telecom 480i CT manual

MODEL / RELEASE 1.4 41-000124-00-08 USER GUIDE[...]

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result fro m unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aa stra Telecom will not be liable for technical or editorial errors or omissions containe d within th is documenta tion. The informat ion contain ed in this[...]

480i CT IP Phon e User Guide iii SOFTW ARE LICENSE A GREEMENT Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwid e, non-transferable, no n-sub licenseable and non-exc l u- sive, restricted us e license to use So ftware in obj ect form solely with the Equipment for wh ich the Software was intended .[...]

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Table of Contents v Table of Contents About this G uide .............. ............ 1 Documentatio n ....................... ...... 1 Intr oduction ................ .................. 2 Phone Fea ture s .............. ............ 2 General Req uire me nts ............... . 2 Customiz ing Y our 48 0i CT Base Station .............. .................[...]

Table of Contents Table of Contents vi Making Calls from 480i CT Cord- less Handse t .......... ..................... 50 Pre-diallin g a Num ber ..... ...... .... 50 Using a Hea ds et ....... ...... ...... .... 50 Receiving Cal ls ..................... .... 50 Call Privac y ..................... .......... 50 Ending Calls ......... ........... ....[...]

/ IP Ph one User Gui de 1 About this Guide About this Guide This guide explains how to use the basic fea tures of you r new 48 0i CT phone. N ot all features listed are available by defau lt. Contact your system or network administrator to find ou t which features and services a re available to you on your sy stem. Your system administrator has the[...]

2 / IP Pho ne User Guide Introduction Introduct ion This guide compliments the Aastra Model 480i CT Installation Guide that is included with the phon e. Please refer to the installation guide for information on hardware requirements, features a n d physical s et up of your new 480i CT. Software Prerequisites • Permission to register at th e IP PB[...]

/ IP Ph one User Gui de 3 Customizing Your 480i CT Base Station Customizing Your 48 0i CT Base Station Setting Y our Options Pressing the % key gi ves yo u a list of co nfiguration options. You can also ch ange these option s in your phone t hr ough the Aastra Web UI. Refe r to the Aastra 480i Installation Guide for information on less adv anced co[...]

4 / IP Pho ne User Guide Customizing Your 480 i CT Base Stat ion 5. You will now see your phone’s IP Address. Access ing th e Aastr a Web UI 1. Open y our w eb browser and enter the pho ne’s IP address or host name into the ad dr ess field. 2. At the prompt, enter your user- name and passwor d and click . Note: For a us er, the defa ult user na[...]

/ IP Ph one User Gui de 5 Using your 480i CT Base Station Using your 480i CT Base Station Hard keys Ther e are Ha rd key s on your phone, such as Ho ld @ , Redial # , Xfer , Icom and Conf that ar e configur ed for the call hand ling f eatures . The se keys ar e s ta ti c and cann ot be repro grammed or cha nged. They a re located in two different a[...]

6 / IP Pho ne User Guide Using your 4 80i CT Ba se Station Idle State The Idle State menu appears when your phone i s not in use. Your system administrator can set these softkeys using the con figuration files or the administrative options in the Aastra Web UI. For more information on idle state softkey configurati o n, contact your system admini s[...]

/ IP Ph one User Gui de 7 Using your 480i CT Base Station Softk eys a s Lin e/Call App ear an ces You can customize the softkeys on your 480 i CT ph one to function as line/call appearance s oftkeys. These line/call appearanc e softkeys function in a similar manner to the 4 line/call appearance ha r d keys and lights on your pho ne. For details o n[...]

8 / IP Pho ne User Guide Using your 4 80i CT Ba se Station Dep end ing o n ho w the p hon e has been configured, the maximum number of total line/c all appearances that can be set up is 8 or 9 (4 line/ca l l appea r ance as hard keys and 4 or 5 as softkeys). If all line/call appearances h ave been se t up for the s ame num ber , a t ot al of 9 line[...]

/ IP Ph one User Gui de 9 Using your 480i CT Base Station On the 480i CT , the busy and idle ind ica tors show on the IP pho ne screen display next to the softkey programmed for BLF func tionality. When the moni tored us er is idle, an icon with th e handset on-hook shows next to t he BLF softkey. When the monito r ed user is on an active call, a s[...]

10 / IP Pho ne User Guide Using your 4 80i CT Ba se Station XML services. The phone performs an HTTP GET on the URI created by your sy stem administrato r. You can set the following parame ters for ob ject req uests: • xml application URI • xml application title The xml application URI is the application you are loading into the IP phon e. You [...]

/ IP Ph one User Gui de 11 Using your 480i CT Base Station State-Based Softkeys You can configure a specific state to display when a softk ey is b eing used. Available states you can configure for each softkey inc lude: • idle - Th e phone is not being used. • connected - T he line currently being displayed is in an active call (or the call is [...]

12 / IP Pho ne User Guide Making Calls from 480i CT Base Station Making Calls from 4 80i CT Base Station Dialing a Number First, take the phone off-hook by lifting the handset, p r essing the d / f button or pressing a line / call appearance button. At th e dial tone enter th e number you wish to call. If you are u nable to make calls within certai[...]

/ IP Ph one User Gui de 13 Making Calls from 48 0i CT Base Station To Ma ke an d R ecei ve Ca lls Usin g a Head set: 1. Ensure th at you have s elected a headset audio mo de by accessing the Option s menu. 2. P lug the headset into the jack. 3. Press the d / f key to o btain a dial tone or to answer an incoming call. Depending on th e audio mode se[...]

14 / IP Pho ne User Guide Making Calls from 480i CT Base Station Mute Press the a butto n to mute handset, he adset or handsfr ee. The speaker light will flash slowly and the text “ Mute ” will appear on the screen. You will stil l be able to hear the c aller, but they will not hear you. To toggle mute on or off, press a . Note: If you place a [...]

/ IP Ph one User Gui de 15 Receiving Calls a t the 480i CT Base Station Receiving Calls at the 480i CT Base Station When a call is ri ngin g at y ou r extension, yo u will see the Inbound C all Screen. The lin e/call appearance light will flash quick ly for the incom ing call . Answering an Incoming Call To answer the call: • For ha ndsfree op er[...]

16 / IP Pho ne User Guide Handling Call s from the 480i CT Base Stati on Handling Calls from the 480i CT Base Station When you are connected to a call, you can use the softkeys or h ard keys on the pho ne to transfer, conference o r place a call o n hold. Placin g a Cal l on Hold When you place a call on hold, only you r phone can retrieve the call[...]

/ IP Ph one User Gui de 17 Handling Calls from the 480i CT Base Station To transfer a call to another extension : 1. Connect t o the call you wish to transfer (if not alr eady conne ct ed) . 2. Press } . 3. Press a line/c all appearance button follo wed by the ex tension numb er of th e pers on y ou wi sh to transfer the c all to. 4. If you do not [...]

18 / IP Pho ne User Guide Handling Call s from the 480i CT Base Stati on 7. To drop the new pa rty from t h e conference, p r ess = one more time. 8. If you wish to exit the conference leaving the other two parties connected, disconne ct by placing the hands et back on-hook or by pressing N . Pi cking up Ca lls Press the line/call appearanc e butto[...]

/ IP Ph one User Gui de 19 Handling Calls from the 480i CT Base Station Ending Call s To end a call, you first ne ed to connec t to the c all if not already connec ted. Pr ess N or the lin e/call appear ance but ton of the acti ve call . If connect ed through th e handset , you can also pl ace the ha ndset back on hook to end the call. Call Forward[...]

20 / IP Pho ne User Guide Handling Call s from the 480i CT Base Stati on 1. Click on Basic Settings->Call Forward . For Globa l Call Forward Settings : 2. In the " Mode " field, select the mode you w ant to set o n your phone. Note: To disable call forwardi ng in the Aastra W eb UI, se t the mod e to OFF an d remov e the ph one nu m- b[...]

/ IP Ph one User Gui de 21 Handling Calls from the 480i CT Base Station Park Ca lls/Pick Up Parked Calls The IP phon e (including the 480 i CT ha ndse t) ha s a pa rk and pickup call feature that allow s you to park a c all and picku p a call when requ ired. There are two ways a user or ad minstrator can configure thi s feature: • Using a s tatic[...]

22 / IP Pho ne User Guide Handling Call s from the 480i CT Base Stati on Configurin g Park /Pickup using Static Config uration Use the following p rocedure to configure the Park/Pickup call feature using the static configurati o n method. Note: Aastra recomme nds you conf igure either the stat ic or the progr amm able c onfi gura tion , but not bot[...]

/ IP Ph one User Gui de 23 Handling Calls from the 480i CT Base Station You can configur e a Park and Pickup prog rammable configur ation usi ng the Aa stra Web UI. Programm able Configuratio n Using the Aastra Web UI On the 48 0i CT, you co nfigure a Park and/or Pickup key at Operation->Softkeys and XML . You enter a k ey label, and value fo r [...]

24 / IP Pho ne User Guide Handling Call s from the 480i CT Base Stati on 10. Click to save your changes. 11. Click on Operation->Reset . 12. In th e " Restart Phon e " fiel d click to restart the IP phone. For 48 0i CT Ha ndset 1. Click on Operation->Handset Keys . 2. Pick a han dset key to config ure for pa rking a call. 3. In the [...]

/ IP Ph one User Gui de 25 Handling Calls from the 480i CT Base Station Pickup a Pa rked Call 1. Pick up t he handset on the phone. 2. Enter the exten sion number where the ca l l was parked . 3. Press the " Pickup " softk ey. If the call pick up is successful, you are conn ected with the parked call.[...]

26 / IP Pho ne User Guide Additional Features Additional Features Star Codes All of the main call handling and extension man agement features for your s ystem can be s et up as speed dia ls on sof tkeys on your phone. Contact your system admini strat or for more inf ormat ion. If these h av e not be en set up, you can dial any star co de commands o[...]

/ IP Ph one User Gui de 27 Additional Features Calle rs Lis t The IP phones have a "Callers List" feature that s tore the name, phone number, and incremental calls, for each call receiv ed by the phone. You can view , scroll, and del ete line items in the Callers List from the IP phone UI. You can also directly dial from a dis played line[...]

28 / IP Pho ne User Guide Additional Features Downl oading the Ca llers List Use the following p rocedure to download the Callers List using the Aastra W eb UI. 1. Click on Operation->Direc tory . 2. In the Callers List field, click on . A File Download message d i s- plays. 3. Click OK . 4. Enter the location on your com- puter where you want t[...]

/ IP Ph one User Gui de 29 Additional Features Director y List The IP phon es have a " Di rec tory List " feature that allows you to store freq uently use d numbers on the phone. Yo u can also dial dir ectl y fr om a di rec tory entr y. The Directory featur e also includes a quick-search fe ature that allows you to enter t he first letter[...]

30 / IP Pho ne User Guide Additional Features 4. To delete all entries in the Direc- tory l ist, press the DeleteList softkey at the "Directory List" header. To delete a line it em from the Directory List, select the lin e item you want to del ete and press the Delete softkey. 5. To cancel a delete function, press the r or th e s Sc rol l[...]

/ IP Ph one User Gui de 31 Additional Features Using Voicem ail 1. Press x on the phone to display the Service s menu. 2. Selec t " Voicemail ". 3. Use the r and s to scroll through the line items in the Voicemail list. 4. When you have select ed a line item, press the d / f ha ndsf re e key, 4 S croll Right key, or press a line soft key [...]

32 / IP Pho ne User Guide Additional Features Ring Tone s and Tone Set s You can con figure ring tones an d ring ton e sets on the IP phones. Ring Tones There are several distinct ring tones a user can select from to set on the IP p hones. You can enable/ disable these ring tones on a global basis or on a per-line basis. The following table identif[...]

/ IP Ph one User Gui de 33 Additional Features Config urin g Ring Tones and Tone Sets Use the following procedures to configure r i ng tones an d tone sets on the IP p hone . (global configuration only) 1. Press the Menu key  on the phone to ente r the Option s List. 2. Using the  key, scro ll thro ugh the list of options. 3. Selec t Tones . 4.[...]

34 / IP Pho ne User Guide Additional Features For per-lin e configuration: 4. In the " Ring Ton e " sectio n, select a line for which you want to set ring ton e. 5. Select a value from the " LineN " field . Note: See the Ring Tone Sett ings Table on page 3 2 for valid value s. 6. Click to save your set- ti ngs. The se c han ge s[...]

/ IP Ph one User Gui de 35 Language Language Using the 480i CT, you can set the screens to display in a spec ific language. When you set the language o n the 480i CT Bas e Station an d on the han dsets, all of the display screens (menus, services, options , etc.) display in that langua ge. Valid languages for the 480i CT include E nglish, French , [...]

36 / IP Pho ne User Guide Customizing Your 480 i CT Cordless Handset Customizing You r 480i CT Cordless Handset When in an idle s tate, pressing the Menu k ey  of the handset will present the followin g list of options. Once in the menu list the user can scro ll up Ï and d own  using the scrolling keys to see each option. Note: The display wil[...]

/ IP Ph one User Gui de 37 Customizing Your 480i CT Cordless Handset Language The promp t on 480i CT ha ndset can be personalized to Eng lish, French , or Span i sh langu age. A checkmark beside th e language indicate the currently selected language p rompt. Refer ence For more information about changing languag e on the handse t, see "L angua[...]

38 / IP Pho ne User Guide Customizing Your 480 i CT Cordless Handset Vibrat e The Vibrate option allows the handset to s ignal an incoming call by vibrating as well as ringing. By default, this option i s always Off. • To enable this featur e, press the Chan ge s oftkey and the display will indica te " Vib rat e O n " and " -confir[...]

/ IP Ph one User Gui de 39 Customizing Your 480i CT Cordless Handset Findin g the Phone s ’s IP Address using the Handset You can fi nd the IP address o f the IP phone ’s B ase Unit usin g th e handset. Use the following procedure to fin d the IP add ress. 1. Press the  key to enter the Options List when the p h one is not in use. 2. Use the [...]

40 / IP Pho ne User Guide Customizing Your 480 i CT Cordless Handset Featur e Key Progr amming Guidelin es The following are g uidelines to use wh en p rogramming the featu r e keys on the handset: • All handse ts paired with the same Base Stati on have th e same pro- grammed functio ns since the web inte rface applies the functions to all the ha[...]

/ IP Ph one User Gui de 41 Customizing Your 480i CT Cordless Handset Prog ramming Fea ture Keys You can program up to 12 feature keys on the 480i CT I P phone using the Aas tra Web UI. Use t he followin g procedur e to progr am the feature keys o n your 480i CT Base Station and all p air ed handsets. 1. Open y our w eb br owser and enter the pho n [...]

42 / IP Pho ne User Guide Using the 480i CT Cordless Hands et Using the 480i CT Co rdless Handset Idle Mod e During idle mode (i.e. no incoming call, no active call, or n o call on hold), the handset name, date & time, status mes s ages, and s tatus icons a re present on the display. Note: The phone name label ( Angela in the diagram ab ove) ca[...]

/ IP Ph one User Gui de 43 Using the 480i CT Cordless Handset Status Me ssages Handset Keys Softk eys ( { or } ) Your 480i CT cordl ess handset has 2 s oftkeys directly under the LC D display. The softkey menus will change depending on the pho ne’s state, displayin g relevant s oftkeys only. Th ese softkeys are pre-programmed for the call hand li[...]

44 / IP Pho ne User Guide Using the 480i CT Cordless Hands et Redial Key ( ß ) The Redial key displays a list of the last 10 calls made from the handset. Use the Ï an d  to scroll through the list. Feature Key Li st ( Ï ) The 480i CT cordless handset sup ports a programmable featur e key list for easy access to common featur es. The available [...]

/ IP Ph one User Gui de 45 Using the 480i CT Cordless Handset Handset Battery Indicato r & Status The display provides "at a glance" infor mation on the handset batte r y. Note: The hands et is design ed to recharg e the batt eries automaticall y, when req uire d and p laced on the c harg er st and. T he ba ttery ic on wil l not fl as[...]

46 / IP Pho ne User Guide Using the 480i CT Cordless Hands et General Record Editing To accommodate a dding and editing, use the availab le characters a s labelled on the k eypad. Pause key and special cha racters are also available: 0 key / Pause key To allow the user to enter pause characters, th e pause key is the 0 digit key in alphanumeric edi[...]

/ IP Ph one User Gui de 47 Using the 480i CT Cordless Handset Adding Rec ord to Direc tory The directo r y can s tore up to 50 names and numb ers, which are d isplayed in alphabetical order . If no name is entered, the entries ar e sorted b y number, at the begin ning of th e directory . To add an item to the d irectory, 1. Press the soft ke y from[...]

48 / IP Pho ne User Guide Using the 480i CT Cordless Hands et Callers List – 480i C T Cordless Handset The Callers list stores the last 50 calls r eceived. I tems are stored in chronologica l order with new items being first in the list. Each call r eceived is stored, no col lapsing o f recor ds, and c an be deleted or sav ed to a directory. Olde[...]

/ IP Ph one User Gui de 49 Using the 480i CT Cordless Handset Delet ing Ite m fro m Callers Lis t From the Opti ons softkey of the Callers List, scroll to the Delete item and press the Select softkey. The user is prompte d to confirm the delete action by pressin g the Delete softkey. Delete = Scroll Cancel Select Delete again to erase this item Can[...]

50 / IP Pho ne User Guide Making Calls from 48 0i CT Cordless Ha ndset Making Calls from 480i CT Cordless Handset Pre-dialli ng a Number Press the v key to obtain dial tone and use the Keypad to dial the number. You can also make a call by pre-diall ing a number. Pre-dialling lets you view a nu mb er before yo u dial. If the number is correc t, pre[...]

/ IP Ph one User Gui de 51 Making Calls from 480i CT Cordless Handset Either way, the triangle indicator will clear and the call will be back in private mode. The figures of this section demonstrate the UI. In the figure above, the left screen dep i cts a call that is public. The user can press the Priv ate soft key at any time to make the call pri[...]

52 / IP Pho ne User Guide Pairing and Unpairing Cordless Handset to Base Pairing and Unpairing Cordless Handset to Base Pairing Handset All handse ts must be pair ed to a Base Stat ion. Th is is perfo rmed from both the b ase and the cord less ha nds et. Succe ssf ul pairing will add the handset name to the handset list on the base and synchronize [...]

/ IP Ph one User Gui de 53 Pairing and Unpairing Cordless Handset to Base Upon suc cess or fail ure of pairing, one of the following will be displayed o n the handset and base, respec tively: Successful Pairing of Handset Fa iled Pair ing of Hands et Pairing Failed Display Pairing S uccess D isplay Unpairing Handset Unpairing of the handset can b e[...]

54 / IP Pho ne User Guide Pairing and Unpairing Cordless Handset to Base Upon suc cess or fail u re of unpairing, one of the followi ng screen will be displayed on the base: Fail ed Remo val Success ful Remo val 5. If r equired, on the 480i C T cordless handset press  . 6. Select 7- Hset pairin g Note: If th e handse t is not pai red, th e softke[...]

/ IP Ph one User Gui de 55 Troubleshooting Solutions Troubleshoot ing Solutions This s ection desc ribes solutions to some most comm only occurring problems. Why is my dis play bl ank? Ensu re that power is being provided to your phone. If your net wor k doe s n ot pr ovide in lin e power over Eth ernet, you can obtain an additio nal accessory, the[...]

56 / IP Pho ne User Guide Troubleshooting Solutions Why d oes m y phone disp lay "Bad Enc rypted Config"? The IP p hone displays "Bad Encrypted C onfig" becaus e encrypted configur ation files are enabled but the decryption process has failed. Repor t this erro r to your s ystem admini strat or. Why does my p hone display th e ?[...]

/ IP Ph one User Gui de 57 Troubleshooting Solutions 5. Click to save your changes. For informati on on how to ac cess the Aastra W eb UI, g o to the sec- tion "Acc essing the Aastra Web UI" o n pa ge 4 . Administra tors should refer to the Aastra SIP 480i/ 480i CT/9112i/ 9133i IP P hone Adminis tration Gu ide . for details.[...]

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/ IP Ph one User Gui de 59 Limited Warranty Limited Warranty Aastra Teleco m warrants this produc t aga inst defec ts and malf unct ions duri ng a one (1 ) year perio d from the date of or igina l purc hase. If the re is a defec t or malfunctio n, Aastra Telec o m shall, at its opt ion, and as the exclusi ve remedy, eit her repair or rep lace the t[...]

60 / IP Pho ne User Guide Limited Warranty In Nor th America , con tac t our servi ce in forma tion nu mbe r: 1-80 0- 574-16 11. Outs id e N orth Ame rica , contact you r s ales rep resentative. Note: Repa irs to this produc t may be made o nly by the ma nufac tur er an d i ts authorized agents, or by o t h e rs wh o are lega lly author ize d. This[...]

Index Index / IP Pho ne User Gu i de Inde x-1 Numerics 480i customizing 3 finding IP address for 3 line settings 5 star codes for 26 A Aastra Web UI accessi ng 4 basic settings description 4 operation description 4 status description 4 About this Guide 1 B bad encrypted config 56 Battery 42 C call forwarding 19 configuring 19 Call in progress 42 ca[...]

Index-2 / IP Phon e User Guide Index Index R Receiver Volu me 42 Reception Range 42 restarting the phone 56 ring tone sets 32 ring tones 32 Ringer Volume 42 S Service s Callers List 27 Directory List 29 missed called indicator 28 voicemail 30 Softkeys as Customized "Do not Disturb" 8 Softkeys as Customized BLF 8, 9 Softkeys as Customized [...]

If you’ve r ead this owner ’s manual and consulte d the Trou blesho oting sect ion and still hav e prob lems, pl ease visit our w ebsite at www. aastra.com or cal l 1-800-574 -1611 for technical assi sta nce. © Aastra T elecom Inc.2005 41-000124 -00-08[...]