Aastra Telecom 6731I manual

User Guide 6731i IP Phone 6 7 3 1 i I P P h o n e 41-001270-06 Rev 00 Release 2.5 Callers Con f. Tr ansfer[...]

Aastra T elecom will not accept liab ility for any damages and/or long distance char ges, which result from unauthorized and/or unlawful use. While every ef fort has been made to ensure accuracy , Aastra T elecom will not be liable for technical or editorial errors or omissions contained wi thin this documentation. The information contain ed in thi[...]

iii Software License Agreement Sof tware License Agreement Aastra T elecom Inc., hereinaf ter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product[...]

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v Table of Contents Software License Agr eement .................................................................................................... .. iii T able of Contents ............................................................................................................. ............. v About This Guide ................................[...]

vi Table of Contents T able of Content s Line Keys and Program mable Keys .......................................................................................... 48 Multiple Line and Call A ppearance Keys ............................................................................... 48 Programmable Keys .........................................[...]

vii Table of Contents T able of Content s Receiving Calls ............................................................................................................... ........... 106 Answering an Incoming Call ................................................................................................ 106 Sending an Incoming Call to V oicema[...]

viii Table of Contents T able of Content s A vailable Features Enabled by Administrators ..................................................................... 181 Outgoing Intercom Calls ....................................................................................................... 181 Missed Call Summary S ubscription .....................[...]

Model 6731i IP Phone User Guide 1 About This Guide About This Guide This guide explains how to use your n ew 6731i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Y our System Administrator also has the ability to customiz e some feature[...]

2 Model 6731i IP Phone User Guide Introduction Introduction This 6731i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer , conference an d more. The 6731i IP telep h one provides communications over an IP Networ k u sing the SIP IP telephony protocol. Phone Features • 3-line LCD screen[...]

Model 6731i IP Phone User Guide 3 Introduction •P o w e r s o u r c e — For Ethernet networks that supply in -line power to the phone (IEEE 802.3af): — For power , use the Eth ernet cable (supplied) to connect from the ph one directly to the network for power . (No 48v AC power adapter required.) — For Ethernet networks that DO NOT supply p[...]

4 Model 6731i IP Phone User Guide Getting Started Getting S t arted The 6731i mu st be set up and configured prior to its first use. This sect ion describes phone behavior and start up screen s you may see when the phone is first plugged in, or wh en it is restarted. Plugging in and St arting the Phone The 6731i automatically begins the start up se[...]

Model 6731i IP Phone User Guide 5 Getting Started The 6731i phone may also look for co nfig uration servers on your local ne twork (press 3 Remote to enter a remote server address, or 4 Skip to continue without checking for servers). If appropriate servers are found they are listed for you to select from by scro lling down to view the complete list[...]

6 Model 6731i IP Phone User Guide Getting Started When the co nfiguration update is complete, the phone disp lays the following screens. Network DSP SIP Done[...]

Model 6731i IP Phone User Guide 7 Getting Started Idle Screens Idle Screen 1 When the phone has successfully updated the co nfiguration and connecte d to the network, the phone displays the Idle S tate screen: The Idle S tate screen lists your name (SIP screen name), extension (or ph one number), and day , date, and time. The "1" in the u[...]

8 Model 6731i IP Phone User Guide Getting Started When more than one status message displays , the 2 is shown after the message to indicate you can use the 2 and 5 navigation keys to scroll th rough the remaining messages. Incomplete Configuration If your phone displays an " Incomplete Config " message without any extension or user na me [...]

Model 6731i IP Phone User Guide 9 IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions The following sections describe the various 6731i phon e key functions, and how they help you make and manage you r ca lls and caller information. Key Panel The following table identif ies the keys on the key panel of yo ur 6731i IP phone that yo[...]

10 Model 6731i IP Phone User Guide IP Phone Keys and Key Descriptions Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/ text messages). These buttons also let you scroll through menu selections, su ch as the Options List. Pressing the LE[...]

Model 6731i IP Phone User Guide 11 IP Phone Keys and Key Descriptions Programmable keys - 8 T op Keys - all 8 keys are programmable. Keys 5 and 6 are designated as the SA VE and DELETE keys, respectively . These keys must be made configurable by the System Administrator before they can be changed. The following are the default functi ons for the pr[...]

12 Model 6731i IP Phone User Guide Methods for Customizing Your Phone Methods for Customizing Y our Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP Phone • Using the Aastra W eb UI in an Internet browser window from yo ur PC. Phone Options via the IP Pho ne UI Y ou can customize your phone[...]

Model 6731i IP Phone User Guide 13 Methods for Customizing Your Phone Simplified Options Menu Y our System Administrator may configu re a simplified optio ns menu for your phone. The following table indicates the options that may appe ar on your phone if the simpli fied options menu is applied. 4 Phone S tatus 1. IP&MAC Addresses 2. LAN Port 3.[...]

14 Model 6731i IP Phone User Guide Methods for Customizing Your Phone Using the IP Phone UI 1. Press the Options key on the p hone to enter the Options List. 2. Use 2 and 5 to scroll through the list of options, or press the number corresponding to the Option . 3. Press Enter , the 4 key , or press the digit number of the corresponding option to se[...]

Model 6731i IP Phone User Guide 15 Methods for Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can cu stomize additional options on the IP Phone using the Aastra W eb UI. In order to access your phone us ing the Aas tra W eb UI, yo u need to know your phone’ s IP address. T o find your phone?[...]

16 Model 6731i IP Phone User Guide Methods for Customizing Your Phone The Network S tatus window displays for the IP ph one you are accessing. 3. Y ou can logout of the Aastra W eb UI at any time by clicking Log Off .[...]

Model 6731i IP Phone User Guide 17 Methods for Customizing Your Phone The following categori es display in the side menu of the Aastra Web UI: St atus, Operation, Basic Se ttings . Headings Descriptions Stat us The Stat us section displays the network status and the MAC address of the IP phone. It also displays hardw are and firmware information ab[...]

18 Model 6731i IP Phone User Guide Methods for Customizing Your Phone Basic Settings Preferences - Allows yo u to enable/disable the followi ng: • Parked Call • Pickup Parked Call • Suppress DTMF Playback • Display DTMF Digits • Call W aitin g • Play Call Waiting T one • Stu ttered Dial T one • XML Beep Support • S tatus Scroll De[...]

Model 6731i IP Phone User Guide 19 Phone Status Phone S t atus Y ou can view the status of your phone u s ing the IP Phone UI or the Aastra W eb UI. Phone St atus via IP Phone UI The " Phone S tatus " option on the IP phone displays the status of your pho ne to the LCD display . This option allows you to view your phone’ s: • Network [...]

20 Model 6731i IP Phone User Guide Phone Status Finding Y our Phone’ s IP Address If you want to access your phone’ s options using an Internet browser , you need to enter the IP address of the phone in the brow ser to open the Aastra W eb UI. Use the following procedure to find your phone’ s IP address. 1. Press the button on the phone to en[...]

Model 6731i IP Phone User Guide 21 Phone Status The Network S tatus window displays for the IP phone y ou are accessing. This Network S tatus window is view only . It di splays the Network Status of your phone which includes the following: • Link State, Negoti ation, Speed, and Du plex setting for the LAN and PC ports • MAC Address • Hardware[...]

22 Model 6731i IP Phone User Guide Phone Status SIP Account St atus The IP Phones show the SIP registration status on the IP Phone’ s Network S ta t us sc reen in the Aastra W eb UI. The following is an illustration of the Network S tatus screen in the Aastra W eb UI with SIP status displayed. SIP Account S tatus[...]

Model 6731i IP Phone User Guide 23 Phone Status The following table describes the status conditions that can display for the account. St atus Condition Desription Registered Displays this status on accounts that HA VE been registered with the SIP p roxy server . Example : Backup Registrar Line SIP Account St atus Used? 1 905760460 3@anasipproxy .aa[...]

24 Model 6731i IP Phone User Guide Customizing Your Phone Customizing Y our Phone The following paragr aphs describ e the op tions av ai lable from either the IP Phone UI, the Aastra W eb UI, or both, and provide pro c edures applicable to the option. Ring T ones and T one Set s Y ou can configure ring tones and ri ng tone sets on the IP phon e. Ri[...]

Model 6731i IP Phone User Guide 25 Customizing Your Phone Ring T one Set s In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specifi c country . The ring tone sets you can config ure on the IP phones are: • United States (US) (Default - also used in Cana[...]

26 Model 6731i IP Phone User Guide Customizing Your Phone 5. Select the type of ring tone ( To n e 1 through To n e 5 , or Silent ). 6. Select Set and then press 2 . 7. Select T one Set . 8. Select the country for which you want to apply the tone set. V alid values are Australia , Euro pe, France , Ge rmany , Italy , UK , Mexico , Brazil , and US .[...]

Model 6731i IP Phone User Guide 27 Customizing Your Phone Contrast Level The " Contrast Level " option on the IP phone allows you to set the amount of light that illuminates the LCD display . Use this option to set the preference of contrast level. Y ou can set the contrast level using the IP Phone UI only . Setting Contrast Level 1. Pres[...]

28 Model 6731i IP Phone User Guide Customizing Your Phone Set Audio The " Set Audio " option on the IP P hone allows you to set the audio mode for yo ur IP phone. It also allows you to set the volume level of the headset microphone. Y ou can set Audio on your IP phon e using the IP Phone UI only . Audio Mode The 6731i allows you to use a [...]

Model 6731i IP Phone User Guide 29 Customizing Your Phone 5. Select the audio mode you want to use on yo ur phone. V alid values are: Speaker Headset Speaker/Headset Headset/Speaker 6. Press Done to save your selection. 7. Select Headset Mic V olume . 8. Select the Low , Medium , or Hig h volume level. 9. Press Done to save your selection. T ime an[...]

30 Model 6731i IP Phone User Guide Customizing Your Phone 8. Using the " Change " key , set the Time Format to either a 12 hour format or a 24 hour format. V alid values are 12h and 24h . Default is 12h. 9. Press Set to save the T ime Format you selected. Set Date and Date Format 1. Select Prefer ences . 2. Select Time and Date . 3. Selec[...]

Model 6731i IP Phone User Guide 31 Customizing Your Phone 6. Press Set to save the T ime Zone setting. Set Daylight Savings T ime 1. Select Prefer ences. 2. Select Time and Date. 3. Select Daylight Savings . 4. Select a Daylight Savings ti me from the list of options. V alid values are: •O F F • 30 min summertime • 1 h summertime • Automati[...]

32 Model 6731i IP Phone User Guide Customizing Your Phone 1. Click on Basic Settings->Prefer ences ->Time and Date Setting . 2. In the “Time Format” field, select the time format you wa nt to use o n your phone. V alid values are: • 12h (12 hour format) (default) • 24h (24 hour format) 3. In the “Date Format” field, select the dat[...]

Model 6731i IP Phone User Guide 33 Customizing Your Phone 5. In the “T ime Server 1”, “T ime Server 2” , and “T im e Server 3” fields, enter IP addresses or qualified domain names for the primary , secondary , and tertiary time servers. 6. Click to save your changes. Language The IP phones support several different languages. Y ou can h[...]

34 Model 6731i IP Phone User Guide Customizing Your Phone 5. Using the 2 and 5 keys, scroll throug h the language s. V a lid values ar e: • English (default) • Français (French) • Español (Spanish) • Deutsch (German) • Italiano (Italian) • Português (Portguese) 6. Press Set to set the language on the phone. The change is dynamic. Whe[...]

Model 6731i IP Phone User Guide 35 Customizing Your Phone 1. Click on Basic Settings->Prefer ences->Language Settings. 2. In the “ W ebpage Language ” field, select a langua ge to appl y to the Aastra W eb UI. The IP phone supports the following languages: • English (default) • Français (French) • Español (Spanish) • Deutsch (Ge[...]

36 Model 6731i IP Phone User Guide Customizing Your Phone Language Input The 6731i supp orts text and character inputs in various languages (En g lish, German, French, Spanish, and Italian). Inputting text ual or character information into the IP Phone UI can be done using the keypad on the ph one. Y ou enable the La nguage Input feature usin g th [...]

Model 6731i IP Phone User Guide 37 Customizing Your Phone Spanish German Key Uppercase Characte rs Lowercase Char acters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * <SP ACE> * <SP A[...]

38 Model 6731i IP Phone User Guide Customizing Your Phone Italian Portguese Key Uppercase Characte rs Lowercase Char acters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 * * <SP ACE> * <SP ACE> # #/[...]

Model 6731i IP Phone User Guide 39 Customizing Your Phone Configuring Language Input Us ing the IP Phone UI Y ou can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. Y ou ca n change this setting using the IP Phone UI or th e Aastra W eb UI. Example Use th[...]

40 Model 6731i IP Phone User Guide Customizing Your Phone 1. Click on Basic Settings-> Prefer ences->Language Settings . 2. Select a language from the " Input Language" field . Setting this field allows you to specify the language to use when entering text and char acters in the Aastra W eb UI and IP Phone UI. V alid values are: •[...]

Model 6731i IP Phone User Guide 41 Customizing Your Phone Latin 2 Character Set The 6731i includes support for ISO 8859-2 (Latin 2) of multi-national lan guages when displaying and inputing in t h e IP Phone UI and the Aastra W eb UI. UTF-8 is also compatible with XML encoding on the IP Phones. The following table illustrates the Latin 2 character [...]

42 Model 6731i IP Phone User Guide Customizing Your Phone User Password This category allows you to change the user password for yo ur phone. Changin g your password ensures that only you can alter your phone settings, an d helps keep your system secure. Y ou can change your user password using the IP Phone UI or the Aastra W eb UI. Setting a User [...]

Model 6731i IP Phone User Guide 43 Customizing Your Phone 3. In the " New Password " field, enter the new user password. 4. In the " Password Confirm " field, enter the new user password again. 5. Click to save your changes. Resetting a User Password If you forget your password, you can reset it an d enter a new password. The re[...]

44 Model 6731i IP Phone User Guide Customizing Your Phone Rest arting Y our Phone Y ou may w ant to restart your phone to check fo r updates for your ph one on the server . Y ou may occasionally need to restart your p h one to set changes or updates to your phon e or network settings. Y ou may also need to restart your ph one if you have been as ke[...]

Model 6731i IP Phone User Guide 45 Customizing Your Phone Phone Lock Y ou can lock your phone to prevent the phone fro m being used or configured. Y ou can lock the phone using any of the followin g: • At the path Options->Phone L ock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra W eb UI. • At a configured key o[...]

46 Model 6731i IP Phone User Guide Customizing Your Phone 1. Click on Operation->Phone Lock . Lock the Phone 2. In the " Lock the Phone? " field, click . The phone locks dynamically and displays the following message: " Phone is locked ". Unlock the Phone 3. Click on Operation->Phone Lock . 4. In the " Unlock the Phon[...]

Model 6731i IP Phone User Guide 47 Customizing Your Phone The following table describes the default emergency numbers on the IP phones. Y ou can set the emergency dial plan using the Aastra W eb UI. Define an Emergency Dial Plan Use the following procedure to specify the numb ers to use on your phone for dialing emer gency services in your area. 1.[...]

48 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Line Keys and Programmable Keys This section describes the Multiple Line/Ca ll Ap pearance Keys (L1 and L2) and the customizable programmable keys located at the top on the phone. Multiple Line and Call Appearance Keys The 6731i has 2 hard line/call appearance keys each with a corre[...]

Model 6731i IP Phone User Guide 49 Line Keys and Programmable Keys The display shows which line the call information is referring to (L 1, L2, L3, etc.), the Caller ID information (name and number , if available), the call status ( Connected , Ring, Hold , etc.) and the timer specific to that call. Programmable Keys There are eight function keys on[...]

50 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Programmable keys can also be se t up to quickly to access features such as Call Return (*69) or V oicemail. The following paragraphs describe how to config ure each function listed in the previous table. Flash Indicates th e key is set to generate a fla sh event when it is pressed [...]

Model 6731i IP Phone User Guide 51 Line Keys and Programmable Keys Line Key Y ou can set a programmab le key to ac t as a lin e/c a ll ap pe a ran ce key on the 6731i. The key acts as a line that behaves the same as a hard line ke y (L1 and L2). For more information about the behavior of line keys, see “Multiple Line and Ca ll Ap pearance Keys”[...]

52 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Creating a Speeddial Key The normal function of the speeddial option allows you to dial a numb er quickly by pressing a key configured for spee dd ialing. Y ou can pr og ram the keys on the 6731i to speed dial outside numbers, dial directly to another person’ s line or extension, [...]

Model 6731i IP Phone User Guide 53 Line Keys and Programmable Keys Press-and-Hold to Create a S peeddial (applicable to programmable keys and k eypad keys Pressing and holding down a programmable key or ke ypad key on the phone initiates a speeddial feature. 1. Press a programmable key or a number key on the keypad for 3 seconds. A screen displays [...]

54 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Creating a S peeddial Using the S peed Dial Edit Option Y ou can use the IP Phone UI at the path, Options->Preferences->Speeddial E dit , to create a speeddial key . 1. Press on the phone to enter the Options List. 2. Select Prefer ences . 3. Select Speed Dial Edit . The follo[...]

Model 6731i IP Phone User Guide 55 Line Keys and Programmable Keys Creating a S peeddial Key Using the Save Key Use the following procedure to cr eate a speeddial key using the Save key . Use the following illustration for reference. 1. Press the Save key . The screen displays " Save to? " 2. Select a programmable key you want to save to.[...]

56 Model 6731i IP Phone User Guide Line Keys and Programmable Keys 5. Press the Save key to finish. Creating a S peeddial Using a Programmable Key 1. Click on Operation->Pr ogrammable Keys. . 2. Select from "Key 1" through " Ke y 8 ". (Keys 5 and 6 can be made configurable only by your system administrator .) 3. In the "[...]

Model 6731i IP Phone User Guide 57 Line Keys and Programmable Keys Creating S peeddial Key Using “Keyp ad Speeddial” in the Aastra W eb UI 1. Click on Operation->Keypad Speeddial. . 2. Select from "Key 1" through " Ke y 9 ". 3. In the input box, enter the phone number, e xtension, or speedd ial prefix to apply to this Dig[...]

58 Model 6731i IP Phone User Guide Line Keys and Programmable Keys 1. Press the Directory List , Callers List , or Redial List key . From the Directory List, Callers List, or Redial List, scroll through the list to fi nd the name and number that you wish to save to your speeddial. 2. Press the Save key . 3. Press the selected speed dial. Editing Sp[...]

Model 6731i IP Phone User Guide 59 Line Keys and Programmable Keys 4. Press a speeddial key you want to edit. The speeddial edit screen displays. 5. Edit the speeddial information as applicable and press SA VE. Editing a S peeddial on a Programmable Key 1. Click on Operation->Pr ogrammable Keys. . 2. Select the key configured for speeddial. Note[...]

60 Model 6731i IP Phone User Guide Line Keys and Programmable Keys 3. In the " Va l u e " field, edit the phone number , extension, or speeddial prefix to apply to this hard key . If you enter a speeddial prefix, you mu st enter the "+" character at the end of the prefix number (for examp le, "123456+"). 4. If required[...]

Model 6731i IP Phone User Guide 61 Line Keys and Programmable Keys Do Not Disturb (DND) Key The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF . If DND is ON, callers calling into the phone hear a busy signal or a mes sage, depending on how your Sy[...]

62 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Busy Lamp Field (BLF) Key The BLF feature on the IP phones allows a s pecif ic extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. Example A Supervisor configures BLFs o n his phone for monitoring the status o f a worker[...]

Model 6731i IP Phone User Guide 63 Line Keys and Programmable Keys 2. Select from "Key 1" through " Ke y 8 ". (Keys 5 and 6 can be made configurable only by your system administrator .) 3. In the " Ty p e " field, select BLF to apply to this key . 4. In the " Va l u e " field, enter the phone number or extens[...]

64 Model 6731i IP Phone User Guide Line Keys and Programmable Keys BLF List Key (For use with the BroadSoft Broadwork s Rel 13 or higher platfo rm only) The BLFList feature on the IP phones is sp ecifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field fea t ure . This feature allows the IP phone to subscribe to a list of mon[...]

Model 6731i IP Phone User Guide 65 Line Keys and Programmable Keys Configuring a BLF List Key The BLF List function can be configured on the 6731i using the Aastra W eb UI only . If you set a key to us e BLF/List, you must also enter a BLF List URI at Operation->Programmable Keys -> Services . The BLF List URI is the name of the BLF list defi[...]

66 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Flash Key Y ou can set a programmable key to generate a fl ash event when it is pressed on the 6731i. Y ou do this by setting the key to " flash ". The IP phone generates flas h events only when a call is connected and there is an active R TP stream (for example, wh e n th[...]

Model 6731i IP Phone User Guide 67 Line Keys and Programmable Keys Automatic Call Distri bution (ACD) Key (for Sylantro Servers) The 6731i supp orts Automatic Ca ll Distribution (ACD) for Sylant ro servers. The ACD feature allows the Sylantro server to di stribute calls from a queue to regi stered IP pho ne users (agents). T o use the ACD feature o[...]

68 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to conf igure ACD on the 67 31i IP Phone. 1. Click on Operation->Pr ogrammable Keys . 2. Select from "Key 1" through " Ke y 8 ". (Keys 5 and 6 can be made configurable only by you[...]

Model 6731i IP Phone User Guide 69 Line Keys and Programmable Keys Using the ACD Feature on your IP Phone The ACD feature allows you to login to a phone queue in order to receive distributed cal ls on your IP phone. T o login to a phone q ueue, you must preconfigure an ACD key on yo ur IP Phone as described in the pr evious procedure . Y our Admini[...]

70 Model 6731i IP Phone User Guide Line Keys and Programmable Keys 3. Using the keypad, enter your Us er ID (ph one number provided by your System Administrator) and press the 2 Key . The " Passwor d " prompt displays. 4. Using your keypad, en ter your Password (provided by yo ur System Administrator) and press the 2 Key . 5. Press 4 (Log[...]

Model 6731i IP Phone User Guide 71 Line Keys and Programmable Keys Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) Aastra IP phones su pport the Di rected Call Pickup (DCP) and Gr oup Call Pickup (GCP) features. The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. Y ou can configure this feat[...]

72 Model 6731i IP Phone User Guide Line Keys and Programmable Keys 2. Select from "Key 1" through " Ke y 8 ". (Keys 5 and 6 can be made configurable only by your system administrator .) 3. In the “ Ty p e ” field, select Directed Call Pickup . 4. In the “ Va l u e ” field, specify the extension you want to intercept when[...]

Model 6731i IP Phone User Guide 73 Line Keys and Programmable Keys Using Directed Call Pickup/Group Call Pickup Use the following procedure for th e DCP/GCP feature on your p hone. Using Directed Call Pickup (DCP) 1. When the monitored extension receives a call, press the DCP Key to pick up the call. If the monitored extension receives multiple inc[...]

74 Model 6731i IP Phone User Guide Line Keys and Programmable Keys XML Key The 6731i IP phone has a feature you can enable called " XML " (Extensible Markup Lang uage). XML is a markup language much like HTML . Y our System Administrator can create customized XML menu services and load them to your IP phone. These services include things [...]

Model 6731i IP Phone User Guide 75 Line Keys and Programmable Keys Configuring an XML Key 1. Click on Operation->Pr ogrammable Keys . 2. Select from "Key 1" through " Ke y 8 ". (Keys 5 and 6 can be made configurable only by your system administrator .) 3. In the " Ty p e " field, select XML to apply to the key . 4. [...]

76 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Accessing the XML Service After an XML application(s) have been saved to your IP phone, and after a key has been configured to access the XML application(s), th e customized service is ready for you to use. 1. Press the key configured for XML on the 6731i phone. A " Custom Feat[...]

Model 6731i IP Phone User Guide 77 Line Keys and Programmable Keys S precode Key Y ou can set a programmable key to automatically activate specific services offered by the server . For example, if the sprecode valu e of *82 is configured, then by pressing the Sprecode key , *82 automatically activates a service pr ovided by the server . Contact you[...]

78 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Park/Pickup Keys The 6731i ph one has a park and pick up call featur e that allows you to park a call and pickup a call when required. The IP phones support the Park/Pick up feature on the Asterisk, BroadW orks, Sylantro, and ININ PBX servers. Y ou can set programmable keys on the 6[...]

Model 6731i IP Phone User Guide 79 Line Keys and Programmable Keys Configuring Park/Pickup Keys Use the following procedure to con figure park/pickup on the 6731i phone. 1. Click on Operation->Pr ogrammable Keys . 2. Select from "Key 1" through " Ke y 8 ". (Keys 5 and 6 can be made configurable only by your system administrat[...]

80 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pic k up a parked call. Park a Call 1. While on a live call, press the " Park " key . 2. Perform the following for your specific server: If the call is parked succ[...]

Model 6731i IP Phone User Guide 81 Line Keys and Programmable Keys Last Call Return (lcr) Key (for Sylantro Servers) Using the Aastra W eb UI, you can co nfigure the "L ast call return" (lcr) fu nction on a key . This feature is for Sylantro servers only . How it works If you configure " lcr " on a key , and a call comes into yo[...]

82 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Call Forward Key Using the Aastra W eb UI, you can co nfigure th e "Call Forward" function on a key . Use call forwarding when you want a specific account on yo ur phone to be forwarded to anothe r number when your phone is in the busy state or the no answer state, or both[...]

Model 6731i IP Phone User Guide 83 Line Keys and Programmable Keys BLF/Xfer The BLF key allows one or more extensio ns to be monitored, and once there is any state change with those extensions , th e key shows the status of the monitored lines. The Xfer key allows a call to be transferred to o ther recipients blindly or consultatively . The BLF/Xfe[...]

84 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Configuring a BLF/Xfer Key 1. Click on Operation->Pr ogrammable Keys . 2. Select from "Key 1" through " Ke y 8 ". (Keys 5 and 6 can be made configurable only by your system administrator .) 3. In the " Ty p e " field, select BLF/Xfer . 4. In the “ [...]

Model 6731i IP Phone User Guide 85 Line Keys and Programmable Keys Speeddial/Xfer The Speeddial key allows a number to be dialed quickly by pressing one key configured for speeddialing. The Xfer key allows a call to be transferred to other reci pien ts blindly or consultatively . The Speeddial/Xfer key combines the Speeddial and Xfer key's fun[...]

86 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Configuring a S peeddial/Xfer Key 1. Click on Operation->Pr ogrammable Keys . 2. Select from "Key 1" through " Ke y 8 ". (Keys 5 and 6 can be made configurable only by your system administrator .) 3. In the " Ty p e " field, select Speeddial/Xfer . 4[...]

Model 6731i IP Phone User Guide 87 Line Keys and Programmable Keys Speeddial/Conf The 6731i al lows you to configure a programmab le key to be used as a speeddial conference key ( Speeddial/Conf key) while remaining in the current call. This ke y allows a user on a call to conference another pa rty at a pre-defined number wh ile remaining in the ca[...]

88 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Configuring a S peeddial/Conf Key 1. Click on Operation->Pr ogrammable Keys . 2. Select from "Key 1" through " Ke y 8 ". (Keys 5 and 6 can be made configurable only by your system administrator .) 3. In the " Ty p e " field, select Speeddial/Conf . 4[...]

Model 6731i IP Phone User Guide 89 Line Keys and Programmable Keys Directory Key By default, the 6731i h as a Directory key configured on Key 7. However , using th e Aastra W eb UI, you can assign the Directory key to another availabl e k ey if required (Key 1 through Key 8; Keys 5 and 6 can be made configu rable only by your system administrator .[...]

90 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Configuring a Directory Key Use the following procedure to co nfigure a Directory key on the 6731i phone. 1. Click on Operation->Pr ogrammable Keys . 2. Select from "Key 1" through " Ke y 8 ". (Keys 5 and 6 can be made configurable only by your system administ[...]

Model 6731i IP Phone User Guide 91 Line Keys and Programmable Keys Intercom Key By default, the IP phone allows incoming interc om calls to be automatic ally answered without having to set up an Ic om key on your pho ne. For more information ab out changing the be havior of incoming Intercom calls, see the section “Incoming Intercom Call Features[...]

92 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Using the Icom Key ( fo r Outgoing Intercom Calls ) 1. Press the Icom key . 2. Enter the extension number of th e person you want to intercom or the BLF key for that extension. 3. After a beep tone, you r phone automatically connects with the remote ex tension an d you can speak thr[...]

Model 6731i IP Phone User Guide 93 Line Keys and Programmable Keys Services Key By default, the 67 31i has a S ervices key co nfigured on Key 8. Howev er , using the Aastra W eb UI, you can assign the Services key to another availabl e key if required (Key 1 through Key 8; Keys 5 and 6 can be made con f igu rable only by your sy stem administrator [...]

94 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Configuring a Services Key 1. Click on Operation->Pr ogrammable Keys . 2. Select from "Key 1" through " Ke y 8 ". (Keys 5 and 6 can be made configurable only by your system administrator .) 3. In the " Ty p e " field, select Services . 4. Click to sa[...]

Model 6731i IP Phone User Guide 95 Line Keys and Programmable Keys Using the Services Key 1. Press the Services key . 2. Select an option from the Services Menu. 3. T o canc el a Servic e, press . IP Phone UI Note: Addtional op tions may display in the Services Menu if setup by your System Administrato r . Contact your Administrator for more inform[...]

96 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Phone Lock Key Y ou can configure a prog rammable key on the ph one to use as a lock/unlock key . Y ou assign the function of the key as “ Ph one Lock ”. Use the following procedure to configure a ke y as a lock/unlock key in the Aastra W eb UI. Configuring a Phone Lock Key 1. C[...]

Model 6731i IP Phone User Guide 97 Line Keys and Programmable Keys Using the Lock/Unlock Key on the IP Phon e After configuring a key as a lock/unloc k key , refer to the following procedur e to us e the key on the IP phone. Lock the Phone 1. Press the Lock key . The phone locks. The LED for the key remains lit. Unlock the Phone 1. Press the Unlock[...]

98 Model 6731i IP Phone User Guide Line Keys and Programmable Keys Paging Key ( Sends the RTP Stream ) Y ou can configure a Paging key on the phone t h at allows you to send a Real Time T ransport Protocol (R TP) stream to pre-configured multicast address(es) without in volving SIP signaling. Y ou enter a multicast IP address(es) and a port number [...]

Model 6731i IP Phone User Guide 99 Line Keys and Programmable Keys 5. T o receive R TP steams for Group Paging, you must also configure the " Paging Listen Addresses " parameter at the path, Basic Settings->Pr efer ences->Gr oup Paging RTP Settings . For more information about se tting this parameter , see “Group R TP Paging (rece[...]

100 Model 6731i IP Phone User Guide Line Keys and Programmable Keys None Key Y ou can set a key to force a blank entry on the IP phone display for a specific key . Y ou do this by setting the key to " none ". If a particular key is not defined, it is ignored. Setting a None Key Use the following procedure to configure a None key on the 67[...]

Model 6731i IP Phone User Guide 101 Line Keys and Programmable Keys Deleting a Key Use the following procedure to delete a key function using the Aastra W e b UI. 1. Click on Operation->Pr ogrammable Keys . 2. Select from "Key 1" through " Ke y 8 ". (Keys 5 and 6 can be made configurable only by your system administrator .) 3[...]

102 Model 6731i IP Phone User Guide Making Calls Making Calls This section describes ways to make calls on your 6731i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing or • pressing a line/call appearance button. At the dial tone, enter the number you wish [...]

Model 6731i IP Phone User Guide 103 Making Calls • If you are in Speaker audi o mo de, lift th e handset and pr ess to switch between handsfree and handset. • If you are in Speaker/headset audio mode, press to sw itc h between handsfree and headset. • When the handset is o n hook, press to disconnect the cal l. When handsfre e is on, the s pe[...]

104 Model 6731i IP Phone User Guide Making Calls Making and Receiving Calls Using a Headset 1. Ensure that you have selected a headset audi o mode by a ccessing th e Options list (under option Prefer ences->Set A udio->Audio Mode on the IP Phone). 2. Plug the headset into the jack. 3. Press the key to obtain a dial tone or to answer an incomi[...]

Model 6731i IP Phone User Guide 105 Making Calls Deleting from the Redial List Delete All Items 1. Press . 2. Press the Delete Key , then press the Delete Key again at the prompt to erase all items. Mute Y ou can use the Mute key to mute the handset, headset, or speakerphone. When you use the mute key on your phone, you cannot be heard on an active[...]

106 Model 6731i IP Phone User Guide Receiving Calls Receiving Calls When a call is ringing at your extension, you see the " Inbo un d Call " Screen. The line/call appearance light flashes quickl y for the incoming call. Answering an Incoming Call T o answer the call • For handsfree operation, pre ss or the line/call appearance button fo[...]

Model 6731i IP Phone User Guide 107 Handling Calls Handling Calls When you are connected to a call, you can use the hard keys or programmabl e keys on the ph one to place a call on hold, transfer a call, or conference. Placing a Call on Hold Y ou can plac e an active call on hold by pressing the Hold key . When yo u place a call on hold, only your [...]

108 Model 6731i IP Phone User Guide Handling Calls When on Hold T o let your caller know that they are still on hold, music plays soft ly (if this has been set up for your system). The call/line appear ance light for the line you are on flashes to indicate that you are still connected. Automatic Hold When juggling between calls, yo u do not have to[...]

Model 6731i IP Phone User Guide 109 Handling Calls Use the following procedure to transfer a call to another extension. Use the following illustration as a reference. 1. Connect to Party 1 (if not al ready connected). Party 1 is the party you want to transfer . 2. Press the T ransfer Key . Y ou should hear a dial tone as a second line opens up. 3. [...]

110 Model 6731i IP Phone User Guide Handling Calls Conferencing Cal ls The 6731i IP p hone offers two methods of conferencing: • Local conferencing (default method). • Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this method). Conference S tate Scre ens When you use the Conference ke y to initiate a c[...]

Model 6731i IP Phone User Guide 111 Handling Calls Using Local Conferencing Use the following procedure to create a conf erence call using local conferencing. Use the following illustration as a reference. 1. When you begin a conference, you are the first pa rty in the conference (Party 1). Pickup the handset or press the speakerphone key . A line [...]

112 Model 6731i IP Phone User Guide Handling Calls Joining T wo Active Calls in a Single Conference 1. Begin with active calls on two di fferent lines (for exam ple, Line 1 and Line 2 have active calls). 2. Press the Line key for which you want to conference the two calls toget h er (for example, Line 1). 3. Press the Conf key . 4. Press the Line k[...]

Model 6731i IP Phone User Guide 113 Handling Calls Using Centralized Conferencing Use the following procedure to create a conferen ce call using centralized conferencing. Use the following illustration as a reference. Setting Up a Conference and Adding Multi ple Parties (for Sylantro and Broadsoft Se rvers) 1. When you begin a conference, you are t[...]

114 Model 6731i IP Phone User Guide Handling Calls 5. Enter the phone numbe r of Party 3. 6. W ait for Party 3 to answer . When Party 3 answer s, you can consult with them before ad ding them to the Conference 1. 7. Press the Conf Key again to add Party 3 to Con feren ce 1. Part y 1 (which is yourself), Party 2, and Part y 3 are all connected to Co[...]

Model 6731i IP Phone User Guide 115 Handling Calls If any party in a conference hangs up (including the party that began the conference), all other parties in the conferen ce are still connected. Joining Additional Parties to Active Conferen ces In centralized conferencing, you can join mu ltiple incoming or outgoing calls to active conferences. Be[...]

116 Model 6731i IP Phone User Guide Managing Calls Managing Calls The 6731i has several features that make it easier to manage calls, and to keep track of your caller history , as well as your business and personal contacts. These features include: • Directory List • Callers List • Call Forwarding • Missed Calls Indicator • V oicemail Dir[...]

Model 6731i IP Phone User Guide 117 Managing Calls 2. Y ou can access entries by pressing 2 and 5 to scroll through the list. 3. T o search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P ). Continue to press the dial pad number to access other letters on the same [...]

118 Model 6731i IP Phone User Guide Managing Calls Add a New Entry to the Directory List Use the following procedures to add a new entry to the Directory List. Use the foll owing illustration as a reference. 1. Press the Directory Key (Key 7). 2. Press Save (Key 5). The " Enter Number " prompt displays. 3. Enter a phone number using the n[...]

Model 6731i IP Phone User Guide 119 Managing Calls Adding an Entry to the Directory List from the Save Key Y ou can also add a new entry to the Directory List from the Save Key (Key 5). 1. Press the Save Key . The " Save to? " prompt displays. 2. Press the Directory Key . The " Enter Number " prompt displays. 3. Enter a phone nu[...]

120 Model 6731i IP Phone User Guide Managing Calls Edit an Entry in the Directory List Use the following procedure to ed it an entry in the Directory List . Use the following illustration as a reference. 1. Press the Directory Key . 2. Access the entry you want to edit by pressing the first letter of the name on the dial pad, or use 2 and 5 to scro[...]

Model 6731i IP Phone User Guide 121 Managing Calls Delete an Entry from the Directory List Y ou can delete a single entry from the Director y List, or you can delete all entries from the Directory List. Use the following procedures to delete a single en try or all entries from the Directory List. Use the following illustration as a reference. Delet[...]

122 Model 6731i IP Phone User Guide Managing Calls 3. Press the Delete Key again to erase all entries from the Directory List. The " Dir ectory empty " prompt displays. Save an Entry to the Directory List Y ou can save e ntries (names and numbers) from ot her sources to your Directory using any of the following methods: • Saving from th[...]

Model 6731i IP Phone User Guide 123 Managing Calls Saving from the Callers List Use the following procedure to save names/numbers from the Callers List to the Directory . Use the following illustration as a reference. 1. Press the Callers List Key . 2. From the Callers List, scroll through the list to fi nd the name and number that you want to save[...]

124 Model 6731i IP Phone User Guide Managing Calls Saving from the Redial List Use the following procedure to save names/numbers from the Redial List to the Directory . Use the following illustration as a reference. 1. Press the Redial List Key . 2. From the Redial List, scroll through the list to find the name and number that you want to save to y[...]

Model 6731i IP Phone User Guide 125 Managing Calls Downloading the Directory List to Y our PC Y ou can download the Directory List to your PC via the Aastra W eb UI. The phone stores the dir ectorylist.csv file to your PC in comma- separated value (CSV) format. Y ou can use any spreadsheet application to open th e file for viewing. The following is[...]

126 Model 6731i IP Phone User Guide Managing Calls Callers List The Callers list is a stored lo g of your incoming calls. The 6731i IP P hone stores information for up to 200 incoming calls in the Callers list. Y our phone logs the number and name (if available) of the caller , when they last called, and the number of times they tried to reach you.[...]

Model 6731i IP Phone User Guide 127 Managing Calls Caller ’s List Screen Display Y ou can view , scroll, and delete line items in the Callers List from the IP phone UI. Y ou can also directly dial from a disp la yed line item in the Callers List. Accessing the Callers List Use the following procedure to access the Callers List. 1. Press the Calle[...]

128 Model 6731i IP Phone User Guide Managing Calls In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix. Use the following procedure to edit the Callers List. 1. Press the Callers List Key . 2. Press 2 and [...]

Model 6731i IP Phone User Guide 129 Managing Calls Deleting Entries From the Callers List Y ou can delete individual items from the Callers List, or you can delete all items in the Callers List. Use the following procedure to delete an individual item from the Callers List. 1. Press the Callers List Key . 2. Press 2 and 5 to find the item you want [...]

130 Model 6731i IP Phone User Guide Managing Calls Downloading the Callers List to Y our PC Y ou can download the Callers List to y o ur PC for viewing using the Aastra W eb UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format. Y ou can use any spreadsheet applicatio[...]

Model 6731i IP Phone User Guide 131 Managing Calls Account Configuration (DND and Call Forwarding) The 6731i has a feature that allows you to configure “Do Not Disturb” (DND) and “call forwarding” (CFWD) for multiple accounts on the phone. Y ou can set specific modes for the way you want the phone to h an dle DND and CFWD. The three mo des [...]

132 Model 6731i IP Phone User Guide Managing Calls The following describes the key b ehavior for each DND mode. • Account - DND key toggles the account in focus on the IP Phone UI, to ON or OFF if DND enabled for that account. • Phone - (default) DND key togg les all accounts on the phone to ON or OFF . • Custom - DND key displays custom scre[...]

Model 6731i IP Phone User Guide 133 Managing Calls Configuring DND Using the Aastra W eb UI . Use the following procedure to conf igure DND using the Aastra W eb UI. 1. Click on Basic Settings->Prefer ences->General . 2. In the “ DND Key Mode ” field, select a “do not disturb” (DND) mode to use on the phone. V alid values are: Account[...]

134 Model 6731i IP Phone User Guide Managing Calls 4. Click on Basic Settings->Account Configuration . 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. 6. Click to save your changes. The changes takes affect immediately without a reboot. Using DND Modes via the IP Phone UI After you add a DND[...]

Model 6731i IP Phone User Guide 135 Managing Calls DND in Account Mode 1. W ith the account in focus on the IP Phone UI, press the DND key to toggle DND ON or OFF for the account. 2. Use the RIGHT and LEFT arrow keys to scroll throug h each account. In the above example, Screen name1, Sc reenname2, and Scre enname3, are three ac counts configured o[...]

136 Model 6731i IP Phone User Guide Managing Calls DND in Custom Mode 1. Press the DND key on the phone. The screen displays a list of the accounts on the phone a nd allows you to enable/disable a specific account or all accounts. 2. Use the UP and DOWN arrow keys to scroll through the accounts. In the above example, Screenname1 and 3 have DND ON a[...]

Model 6731i IP Phone User Guide 137 Managing Calls Y ou can configure CFWD using the Aastra W eb UI at the path, Basic Settings->Account Configuration , OR you can configure CFWD using the IP Phone UI at the path, Options->Call Forward . Using the Aastra W eb UI at the path, Operation->Programmable Keys , you can also configure a CFWD key [...]

138 Model 6731i IP Phone User Guide Managing Calls Configuring CFWD Using the Aas tra Web UI Use the following procedure to config ure CF WD using the Aastra W eb UI. 1. Click on Basic Settings->Prefer ences->General . 2. In the “ Call Forward Key Mode ” field, s elect a call fo rward mode to use on the phon e. V alid values are: Account,[...]

Model 6731i IP Phone User Guide 139 Managing Calls 4. Click on Basic Settings->Account Configuration . The illustration above shows 3 acco unts conf igured on the phone. Accounts must be set up by your System Administrator . 5. For each account, enable the CFWD state by placing a check mark in one or more of the following “ St a t e ” fields[...]

140 Model 6731i IP Phone User Guide Managing Calls 7. For the " No Answer " state, in the “ No. Rings ” field, enter the number of times that the account rings before forwarding the call to the specified number . V alid values are 1 through 20. Default is 1. When using the “ Account ” mode or “ Custom ” mode, you can enter a d[...]

Model 6731i IP Phone User Guide 141 Managing Calls Using CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra W eb UI. Y ou can access the CFWD me nus by pre ssing a pre-configured Call Forward key , or by selecting Options->Call Forwar d from the IP Phone UI[...]

142 Model 6731i IP Phone User Guide Managing Calls 3. Select a state for the account(s) in focus using the UP and DOWN arrow keys. Y ou can enable/disable any or all of the following states for an account: • All - Enables CFWD All for an a ccount and forwards all incoming calls for that account, to the specified number . • Busy - Enables CFWD B[...]

Model 6731i IP Phone User Guide 143 Managing Calls 8. Enter a phone numb er to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the ca ll to the number you specify . 9. Press SET to save the change . 10. For the CFWD No Answer state, In the CFWD Number screen, press the [...]

144 Model 6731i IP Phone User Guide Managing Calls CFWD in Phone Mode 1. Use the RIGHT and LEFT arrow keys to scroll through each account. In the above example, Screenname1, Screen name 2, and Scree nname3, are three accounts configured on the phone. All three accounts have CFWD enabled as indicated by the “ CFWD All ” message. 2. Press the Cal[...]

Model 6731i IP Phone User Guide 145 Managing Calls Y ou can also use the follo wing keys if required: • All Off - Disables all CFWD states for the phone. • All On - Enables all CFWD states for the phone. 4. Press the CHANGE key for the mode you selected in Step 2. Scroll to the CFWD State screen. This screen displays the current state of the mo[...]

146 Model 6731i IP Phone User Guide Managing Calls 10. For the CFWD No Answer state, in the CFWD Number screen, press the DOWN arrow key to scroll to the CFWD No. Rings screen and press CHANGE. 11 . Press the NEXT key to select the number of rings to ap ply to the phone for call forwarding incoming calls. V alid values are 1 to 20. Default is 1. Wh[...]

Model 6731i IP Phone User Guide 147 Managing Calls CFWD in Custom Mode 1. Use the RIGHT and LEFT arrow keys to scroll through each account. In the above example, Screen name1, Sc reenname2, and Scre enname3, are three ac counts configured on the phone. All three accounts have CFWD enabled as indicated by the “ CFWD All ”, “ CFWD Busy ”, and[...]

148 Model 6731i IP Phone User Guide Managing Calls 2. Select an account to configure. Press the CHANGE key . The CFWD Mode screen displays. Use the UP and DOWN arrow keys to scroll through each state screen. In the above exampl e, the account has CFWD All and CFWD NoAns enabled as indicated by a check mark ( 3 ). The CFWD Busy setting is enabled fo[...]

Model 6731i IP Phone User Guide 149 Managing Calls 4. Press the CHANGE key for the mode you selected in step 2. Scroll to the CFWD S tate screen. This displays the current state of the mode yo u selected. In the following example, the CFWD All state is ON. 5. Press the CHANGE key in the CFWD State screen. Press NEXT to toggle the state of the CFWD [...]

150 Model 6731i IP Phone User Guide Managing Calls 10. For the CFWD No Answer state, in the CFWD Number screen, press the DOWN arrow key to scroll to the CFWD No. Rings screen and press CHAN GE . 11 . Press the NEXT key to select the number of rings to ap ply to the phone for call forwarding incoming calls. V alid values are 1 to 20. Default is 1. [...]

Model 6731i IP Phone User Guide 151 Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only . The number of calls that have not been answ ered increment on the phone’ s idle screen as " <number&[...]

152 Model 6731i IP Phone User Guide Managing Calls V oi cemail The V oicemail feature on the 6731i IP phone allows you to use a line, configured with a phone number for dialing out, to co nnect to a voicemail server . For each assigned V oicemail number, there can be a minimum of 0 or a maximum of 1 V oicemail access phone number . The V oicemail l[...]

Model 6731i IP Phone User Guide 153 Additional Features Additional Features This section describes additional featur es you can use on the 6731i phone. Star C o d e s All of the main call handling and extension manage ment features using star codes can be set on your phone b y your Administrator . Contact yo ur System Administrator for more informa[...]

154 Model 6731i IP Phone User Guide Additional Features Suppress DTMF Playback A feature on the IP phones allows you to enable or disable the suppression of DTMF playback when a number is dialed from the keys on your phone. When suppression of DTMF playback is disab led , and you press a key , the IP phone dials the stored number and displays each [...]

Model 6731i IP Phone User Guide 155 Additional Features Display DTMF Digit s A feature on the IP phones allows users to en able or disable DTMF (dual-tone multi-frequency) digits to display to the IP phon e wh en usi ng the key pad to dial, or when dialing from a programmed key . DTMF is the signal sent from the phone to the network that you g e ne[...]

156 Model 6731i IP Phone User Guide Additional Features Configuring Display of DTMF Digit s Use the following procedure to configure the di splay of DTMF digits on the IP phone. 1. Click on Basic Settings->Prefer ences->General. 2. Enable the " Display DTMF Digits " fie ld by checking the check box. Disable this field by uncheckin g[...]

Model 6731i IP Phone User Guide 157 Additional Features Enable/Disable Call W aiting The call waiting feature notif ies the user on an activ e call, of a new incoming call. Y ou can disable the call waiting feature, so that the new incoming call is automatica lly rejected by the phone with a busy message. If you disable call waiting on the phone, a[...]

158 Model 6731i IP Phone User Guide Additional Features 1. Click on Basic Settings->Prefer ences->General. 2. Call W aiting is enabled by default. If required, disable the " Call W aiting " field by unchecking the check box. 3. Click to save your settings.[...]

Model 6731i IP Phone User Guide 159 Additional Features Play Call W aiting T one Y ou can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. Y ou can configure this feature using the Aastra W eb UI. Configuring Call W aiting T one Use the following procedures to configur e a call[...]

160 Model 6731i IP Phone User Guide Additional Features S tuttered Dial T one Y ou can enable or disable the playing of a stuttere d dial tone when there is a message waiting on the IP phone. Y ou can configure this feature using the Aastra W eb UI. Configuring S tuttered Dial T one Use the following procedures to confi gure stuttered dial tone on [...]

Model 6731i IP Phone User Guide 161 Additional Features XML Beep Support Using the Aastra W eb UI, you can enable or disable a beep to be audible when the phone receives an XML application using the " XML Beep Support " field a t the path Basic Settings->Pr eferences->General . If you disable this feature, then no beep is heard when[...]

162 Model 6731i IP Phone User Guide Additional Features S t atus Scroll Delay Using the Aastra W eb UI, you can specify a scroll delay option that allows you to set the time delay , in seconds, between the scrolling of each status message on th e phone. Y ou can specify this setting in the " S tatus Scroll Delay (seconds) " field at th e [...]

Model 6731i IP Phone User Guide 163 Additional Features Incoming Call Interrupt s Dialing The 6731i has a feature you can enable or disable called " Incoming Call Interrupts Dialing ". This feature is disabled by default. If you are dialing out on your phone, and you receive an incoming call at the same time, the incoming call goes to an [...]

164 Model 6731i IP Phone User Guide Additional Features Configuring "Incoming Call Interrupt s Dialing" Use the following procedures to configure " Incoming Call Interrupts Dialing" on the IP Phone. 1. Click on Basic Settings->Prefer ences->General . 2. Enable the " Incoming Call Interrupts Dialing " field by ch [...]

Model 6731i IP Phone User Guide 165 Additional Features Switch UI Focu s to Ringing Line Y ou can configure a feature on the 6731i that cont rols the behavior of the phone when it receives an incoming call when it is alre ady in a connected call. When a call comes into th e phone, and the phone is already on a connected call, the phone switc he s f[...]

166 Model 6731i IP Phone User Guide Additional Features Preferred Line and Pref erred Line Timeout The 6731i has a feature ca lle d “p ref erred line” a nd “preferred line timeout ”. If you enable the preferred line parameter on your ph one, after a call ends (incoming o r outgoing), the display switches back to the preferred line. Next tim[...]

Model 6731i IP Phone User Guide 167 Additional Features Configuring “Preferred Line” and “Preferred Line T imeout” Using the Aastra W eb UI Use the following procedure to configure the Pref erred Line and Preferred Line T imeout feature using the Aastra W eb UI. 1. Click on Basic Settings->Prefer ences->General. 2. In the “ Preferr [...]

168 Model 6731i IP Phone User Guide Additional Features Goodbye Key Cancels Incoming Calls The 6731i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone wh en you are on an active call. The parameter is called " Goodbye Key Cancels Incoming Call " and is[...]

Model 6731i IP Phone User Guide 169 Additional Features Using the Goodbye Key to Cancel Incoming Calls Fe ature IP Phone UI IF THEN "Goodbye Key Cancels Incoming Call" is enabled AND a seco nd call comes in while you are on an a ctive call, press the Goodbye key to reject the second incoming call . "Goodbye Key Cancels Incoming Call&[...]

170 Model 6731i IP Phone User Guide Additional Features UPnP Mapping Lines (for remote phones) Universal Plug and Play (UPnP) is a standard that uses Internet protocols to enable devices to be plugged into a network and automatical ly know about each other . W ith UPnP , when a user plugs a device into the network, the d evice configur es itself, a[...]

Model 6731i IP Phone User Guide 171 Additional Features Message W aiting Indi cator Y ou can configure the Message W aiting Indicator (M WI) to illuminate for a specific line or for all lines. For example, if yo u configure the MWI LED on line 3 only , the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all li[...]

172 Model 6731i IP Phone User Guide Additional Features Incoming Intercom Call Features Incoming Intercom By default, the IP phone allows incoming interc om calls to be automatic ally answered without having to set up an Icom key on your phone. The phone automati cally plays a warning tone when it receives an incoming in tercom call. It also mutes [...]

Model 6731i IP Phone User Guide 173 Additional Features Auto-Answer/Play W arning T one The auto-answer feature on the IP phone allows yo u to enable or disable automatic answering for an Intercom call. If “Auto-Answer” is enabled, the phone automatically answers an incoming intercom call. If “Play W arning T one” is al so enab led, the pho[...]

174 Model 6731i IP Phone User Guide Additional Features 2. The " Auto-Answer " field is en abled by default. The au tomatic answering feature is turned on for the IP phone for answer ing Intercom calls. T o disabl e this field, uncheck the box. 3. The " Microph one Mute " field is enabled by default. Th e microphone is muted on [...]

Model 6731i IP Phone User Guide 175 Additional Features Group RTP Paging (receives RTP stream s) Y ou can configure the phone to allow it to receive a Real T ime Transport Protocol (R TP) stream from pre-configured multicast address(es) without in volving SIP signaling. This is called Group Paging on the IP phones. Y ou can specify up to 5 multicas[...]

176 Model 6731i IP Phone User Guide Additional Features Configuring Group RTP Paging Use the following procedure to configure R TP streaming on the receiving end for Paging applications using the Aastra W eb UI. 1. Click on Basic Settings->Prefer ences-> Group Paging R TP Settings . 2. In the “ Paging Listen Addr esses ” text box, enter t[...]

Model 6731i IP Phone User Guide 177 Additional Features Use LLDP ELIN The 6731i IP Ph one supports Link Layer Discovery Proto c ol for Media Endpoint Devices (LLDP-MED), and Explicit Congestion Notifica tion (ECN) Emer gency Lo cation Identification Number (ELIN). LLDP ELIN allows the phone to use the location informatio n sent by the switch, as a [...]

178 Model 6731i IP Phone User Guide Additional Features Shared Call Appearan ce (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are pr esented to multiple phones simultaneously . For example, it is the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred betw een two [...]

Model 6731i IP Phone User Guide 179 Additional Features Keys S tates and LED Behavior There are two call states on the phones that support SCA bridging: • Bridge-active - A bridged call is in progress • Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold. The following tables provide the key states and LED behavior in an [...]

180 Model 6731i IP Phone User Guide Additional Features Line key Phone Behavior Stat e Call Line Key Pressed Non-Call Line Key Pressed Idle N/A Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting answer N/A Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge-active Hold Bridge Bridge-held Retr[...]

Model 6731i IP Phone User Guide 181 Available Features Enabled by Administrators A vailable Features Enabled by Administrators There are features on your IP Phone that you can use ONL Y if an Administrator has enabled them on your phone. Those f eatures are described in this section. Co ntact your System Administrator for more information. Outgoing[...]

182 Model 6731i IP Phone User Guide Available Features Enabled by Administrators Customizable Callers List Key Y our System Administrator can specify an XM L URI that creates a custom Call ers List application for your phone. When you press the Callers List key , the phone accesses a custom XML URI Callers List instead of the standard C allers List[...]

Model 6731i IP Phone User Guide 183 Available Features Enabled by Administrators Centralized Conferencing The 6731i supp orts centralized conferencing for Sylantro and Broadsoft servers. This feature provides centralized conferencing on the SIP server (versus localized, on the phone). Y our System Administrator must enable this feature on your phon[...]

184 Model 6731i IP Phone User Guide Available Features Enabled by Administrators Playing a W A V File On Y our Phone If enabled by your Administrator , the 6731i IP Phone can play a W A V file. A W A V file is an audio file format standard for storing a n audi o bit stream on a system in raw , uncompressed format or compressed format to reduce the [...]

Model 6731i IP Phone User Guide 185 Available Features Enabled by Administrators Key Redirection Conference, T ransfer , Redial, Intercom Keys and V oicemail Option If enabled by your Administrator , the Conference, T ransfer , Redial, and Interc om keys, as well as the V oicemail option, can be redirected to XML scr ipts.This allows the server to [...]

186 Model 6731i IP Phone User Guide Available Features Enabled by Administrators XML Applications and Off-Hook Interaction If enabled by your Administrator , the 6731i can be prevented fro m going into the of f-hook/ dialing state whe n the handset is off-hook and the call ends. Th is feature is disabled by default and must be enabled by yo ur Admi[...]

Model 6731i IP Phone User Guide 187 Available Features Enabled by Administrators “Hold” Feature Enhanceme nt (for Broadsoft Servers) The Hold feature allows you to pu t an active call on “hold,” then retrieve the cal l later . This enhancement is intended for IP phones operating with servers that support RFC3264 (for example, Broadsoft). If[...]

188 Model 6731i IP Phone User Guide Available Features Enabled by Administrators IP Phone UI when Broadsof t CMS is Enabled When the Broadsoft CMS feature is enabled on the IP Phone, the foll owing screens display: Login Screen 9054550055 Sat Jun 8 2:55pm =Log In Username Sc reen Please Enter: Username: _ =Submit =Next Password Scr een Please Enter[...]

Model 6731i IP Phone User Guide 189 Available Features Enabled by Administrators Diverting Calls from Y our Phone Y our Administrator can enable/disable a feat ure on your phone that allows incoming calls to be diverted to another phone if required. When an outgoing call from your phone is being di verted to another destination (i.e., via call forw[...]

190 Model 6731i IP Phone User Guide Available Features Enabled by Administrators Display of Call Destination Information By default, your phone displays call destination information if y our phone is configured to forward calls to other destinatio ns. The call destination informat ion displays on multiple screens that scroll every 3 seconds. The fo[...]

Model 6731i IP Phone User Guide 191 Troubleshooting Solutions T roubleshooting Solutions Why is my display blank? Ensure that power is being provided to your pho ne. Make sure y our phon e is plug ged into a p ower source. Why is my speakerphone not working? If you press the button and the speaker light fl ashes and you do not hear dial tone throug[...]

192 Model 6731i IP Phone User Guide Troubleshooting Solutions Why does my phone display the “No Service” message? The phone displays the “ No Service ” message if the SIP settings ha ve not been set up correctly . Contact your System Admin ist rator for more information. How do I change my user p assword? Y ou can change the user password f[...]

Model 6731i IP Phone User Guide 193 Troubleshooting Solutions Why does my phone display "Bad Encrypte d Config"? The IP phone display s "Bad Encrypted Config" b ecause encrypted configuration files are enabled but the decryption process has failed. Report this error to yo ur System Administrator . How do I rest art the IP phone?[...]

194 Model 6731i IP Phone User Guide Troubleshooting Solutions How do I lock my phone? Y ou can lock your phone to prevent the phone fro m being used or configured. Y ou can lock the phone using any of the followin g: • In the IP Phone UI at the path Options->Phone Lock . • In the Aastra W eb UI at the path Operations->Phone Lock . • At [...]

Model 6731i IP Phone User Guide 195 Troubleshooting Solutions Lock the Phone 2. In the " Lock the Phone? " field, click . The phone locks dynamically and displays the following message: " Phone is locked ". Unlock the Phone 3. Click on Operation->Phone Lock . 4. In the " Unlock the Phone? " field, click . The phone [...]

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Model 6731i IP Phone User Guide 197 Limited Warranty Limited W arranty Aastra T elecom warrants this product against de fects and malfunctions during a one (1) year period from the date of origina l purcha se. If there is a defect or malfunction, Aastra T elecom shall, at its option, and as the exclusive remedy , either repair or replace the teleph[...]

198 Model 6731i IP Phone User Guide Limited Warranty Af ter Warranty Service Aastra T elecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra T e lecom product, at Aastra T elecom's option, for a fixed charge. Y ou are responsible for all shipping charges. Fo r further information a[...]

Model 6731i IP Phone User Guide A-1 Appendix A - Time Zone Codes Appendix A - T ime Zone Codes The following table iden tifies the time zone name and time zo ne code to us e on the IP phone. Time Zon e Name/Time Zone Code T able Time Zo ne Name Time Zone Code AD-Andorra AE - Dubai AG-Antigua AI-Anguilla AL-T irane AN-Curacao AR-Buenos Aires AS-Pago[...]

A-2 Model 6731i IP Phone User Guide Appendix A - Time Zone Codes CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Y ukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY -Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-B[...]

Model 6731i IP Phone User Guide A-3 Appendix A - Time Zone Codes KY -Cayman EST LC-S t Lucia LI-V a duz LT- V i l n i u s LU-Luxembourg L V -Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montser rat MT -Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-T i juan[...]

A-4 Model 6731i IP Phone User Guide Appendix A - Time Zone Codes SE-S tockholm SG-Singapore SI-Ljubljana SK-Bratisla va SM-San Ma rino SR-Paramaribo SV -El Salvador CET SGT CET CET CET SRT CST TR-Istanbul TT -Port of Sp ain TW-T aipei EET AST CST UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY -Montevideo EET[...]

Model 6731i IP Phone User Guide Index-1 Index Numerics 6731i customizing 12 , 24 feature 2 getting started 4 idle screens 7 incomplete config uration message 8 installation and setup 3 keys and key descriptio ns 9 no service message 8 plugging in the phon e 4 requirements 2 A Aastra W eb UI Basic Settings parameters 18 Operaton parameters 17 phone [...]

Index-2 Model 6731i IP Phone User Guide Index Index E emergency dial plan, defining 46 empty key 100 F Flash key 66 G GCP key 71 goodbye key 9 Goodbye key ca nc els incoming call 16 8 configuring 168 using 16 9 group R TP paging 175 H headset mode 28 headset, using 103 headset/speaker mode 28 hold key 9 hold, feature enhancement using 18 7 I idle s[...]

Model 6731i IP Phone User Guide Index-3 Index Index L language latin 2 character set 41 overview 33 specifying on IP phone 33 last call return key 81 LCR key 81 Line key 51 line keys 10 lines settings 48 LLDP ELIN 177 lock/unlock the phon e 194 locking/unlocking the phone 45 M message waiting indicator , configuring 171 microphone mute, for interco[...]

Index-4 Model 6731i IP Phone User Guide Index Index star codes 153 starting up the phone 4 status scroll delay 162 switch UI focus to ringing line 165 T transfer key 10 troubleshooting solutio ns 191 changing password 192 display blank 191 finding IP address 191 handset not working 191 locking/unlocking phone 194 no dial tone 191 no light for VM me[...]

Model 6731i IP Phone User Guide Index-5 Index[...]

Model 6731i IP Phone User Guide Index-6 Index[...]

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Aastra T elecom will not accept liability for any da mages and/or long distance charges, which result from unauthorized and/or unlawfu l use. While every effort has been made to ensure accuracy , Aastra T elecom will not be liable for technical or editorial errors or omissions contained within this docum ent ation. The information contained in this[...]