Acer 8331 manual

TravelMate 8371/ 8331 Series Service Guide PRINTED IN T AIW AN Service guide files and updates are availab le on the ACER/CSD web; for more information, please refer to http://csd.acer .com.tw[...]

II Revision History Ple a se r e fer to the t a b le be l ow f o r the u p da t es m a de on T r ave l M a te 8 371/ 8331 service g u ide. Date Chapter Up dates[...]

III Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into a ny language or computer languag e, in any form or by any means, electronic, mechanical, magne tic, optical, chemi cal, manual or otherwise, without the[...]

IV Conventions The following conventi ons are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. W ARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avo[...]

V Preface Before using this information and the product it s upports, please read the fo llow ing general informa ti on. 1. This Service Guide provides you with all techni cal information relating to the BASIC CON FIGURA TION decided for Acer's "glo bal" product offering. T o better fit local market require ments and enhance prod uct[...]

VI[...]

VII T able of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Board Layout . . . . . . . . . . . . . . . . . . . .[...]

VIII T able of Contents Machine Disassembly and Replacement 43 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Disassembly Procedure Flowchard . . . . . . . . . [...]

Chapter 1 1 Features Below is a brief summary of the computer ’s many features: Operating system  Genuine Windows Vi sta ® NOTE: W in d ows ® V i s t a ® C a p a b le PCs c o me w i th Wind o w s ® XP i n s t a l le d , and c a n b e up g r a ded to Windows ® Vista ® . For more information on Windows ® Vista ® and how to upgrade, go to[...]

2 Chapter 1  Solid state drive*  5-in-1 card reader Communication  Integrated Acer Crystal Eye webcam  WLAN: z Intel ® Wireless WiFi L ink 5100* z Acer InviLink™ Nplify™ 802.1 1b/g/Draft-N* z Acer InviLink™ 802.1 1b/g*  WP AN: Bluetooth ® 2.1+Enhanced Da ta Rate (EDR)*  WW AN: U MTS/HSP A at 850/900/1900 /2100 MH z and qua[...]

Chapter 1 3 Environment  T emperature: z operating: 5°C to 35°C z Non-operating: -20°C to 65°C  Humidity (non-condensing): z operating: 20%~80% z Non-operating: 20%~80% NOTE: "*" only for certain models. NOTE: The specifications listed above are for refe rence onl y . The exact configuration of your PC depends on the model purch[...]

4 Chapter 1 System Block Diagram PLL ICS9LPRS365BKLFT P.25 266MHz+/- 100MHz+/- 48MHz 33MHz 14MHz 27MHz/96MHz+/- x2 (CPU, NB) x7 x2 (ICH, SC) x6 x2 (ICH, SIO) x1 CPU Penryn - SFF Penryn 956Pin Thermal Thermal EMC1402 FAN LVDS LCD CRT RGB P.16, 17 P.18 P.18 P.19-24 P.32 P.33 P.26 P.27 P.37 P.28-31 P.44 P.44 P.39 P.45 P.45 P.38 P.39 P.39 P.43 P.37 P.3[...]

Chapter 1 5 Board Layout Top View T r avelMa t e 8371/ 8331 M/B lay o ut and co n n ec t or loc a tion TOP view No. Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 L VDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 T ouch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN15 Fan cable CNTR 10 CN21 Audio board [...]

6 Chapter 1 Bottom View Bottom view No. Name Description 1 1 CN9 Battery CNTR 12 CN10 PCI-E socket 13 CN1 1 SIM card socket 14 CN12 PCI-E socket 15 CN13 Power cable CNTR 16 CN14 L VDS cable CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN20 USB board CN TR 21 U18 South Bridge 22 U14 North Bridge[...]

Chapter 1 7 Your Acer Notebook tour After setting up your computer as illustrated in the Just for S t arters... poster, let us show you around your new Acer notebook. Top View No. Icon Item Description 1 Acer Crystal Eye webcam Web camera for video communication. 2 Microphone Internal microphone fo r sound recording. 3 Display screen Also called Li[...]

8 Chapter 1 Closed Front View 7 Click buttons (left, center* and righ t) The left and right butto ns function like the left and right mouse buttons. *The center button serves as Acer Bio-Protection fi ngerprint reader supporting Acer FingerNav 4-way control function(only for certain models). 8 Palmrest Comfortable support area for your hands when y[...]

Chapter 1 9 Rear view Left View No. Icon Item Description 1 Battery bay Houses the computer's battery pack. No. Icon Item Description 1 Kensington lo ck slot Connects to a Ken sington-compatible computer security lock. NOTE: Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer . Insert t[...]

10 Chapter 1 Right View No. Icon Item Description 1 5-in-1 card reader Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory S tick (MS), Memory S tick PRO (MS PRO), xD-Picture Card (xD). NOTE: Pu sh to remove/install the card. Only one card can operate at any given time. 2 USB 2.0 port Connects to USB 2.0 devices (e.g., USB mouse, USB camera).[...]

Chapter 1 11 Base view No. Icon Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery lock Locks the battery in position. 3 Memory compartment Houses the computer's main memory . 4 Hard disk bay Houses the compute r's hard disk (secured wi th screws). 5 V entilation slots and cooling fan Enable the computer to [...]

12 Chapter 1 Touchpad Basics(with fingerprint reader) The following items show you how to use the to uchp ad with Acer Bio- Protection fingerprint reader .  Move your finger across the touchpad (1) to move the cursor .  Press the left (2) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These tw[...]

Chapter 1 13 NOTE: Illustrations for referen c e only . The exact configur ation of your PC depends on the mo del purchased. NOTE: When using the touchpad, keep it — and your fingers — dry and clean. The touchpad is sensitive to finger movement; he nce, the light er the touch, the better the re sponse . T apping harder will not increase the tou[...]

14 Chapter 1 Using the Keyboard The keyboard has full-sized keys and an embedd ed numer ic keypad*, separate cursor , lock, Windows, function and special keys. Lock Keys and embedded numeric keypad* The keyboard has three lock keys which yo u can to ggle on and off. The embedded numeri c keypad functions like a desktop nume ric keypad. It is indica[...]

Chapter 1 15 Windows Keys The keyboard has two keys that perform Wi ndow s-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows S tart button; it launc hes the Start menu. It can also be used with other keys to provide a variety of functions: <> : Open or close th e S tart menu[...]

16 Chapter 1 Hot Keys The computer employs hotkeys or key combinations to access most of the computer 's controls like screen brightness and volu me output. T o activate hot keys, press and hold the < Fn> key before pressing the other key in the hotkey combination. Special Key Y ou can locate the Euro symbol and US dollar sign at the upp[...]

Chapter 1 17 The Euro symbol 1. Open a text editor or word processor. 2. Hold <Alt Gr> and then press the <5> symbol at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. Please refer to www .microsoft.com/typ ography/faq/faq12.htm for more information. The US dollar sign 1. Open a text edito[...]

18 Chapter 1 Using the system utilities Acer Bio-Protection (o nly for certain mo dels) Acer Bio-Protection Fi ngerprint Solution is a multi-purp ose fi ngerprint software package integrated with the Microsoft Windows operating system. Utilizing the uniquen ess of one's fi ngerprint, Acer Bio-Protection Fingerprint Solution incorpora tes prote[...]

Chapter 1 19 Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. T o enable the dual displ ay feature of your notebook, fi rst ensure that a second display is connecte d, then , open the Display Settings p roperties box using the Control Panel o r by right-clicking the W indows desktop and selecting Pers[...]

20 Chapter 1 3. Enjoy the convenience of a well-orga nized desktop. NOTE: Please ensure that the resol ution setting of the second monitor is set to the ma nufacturer' s recommended value. Acer Backup Manager NOTE: This feature is only available on certain models. Acer Backup Manager is a simple three-step process that al lows you to create ba[...]

Chapter 1 21 Power management This computer has a built-in powe r management unit that monitors system activity . System activity refers to any activity involving one or more of the following devices: keyboard, mouse, hard disk, peripherals connected to the computer , and vide o memory . If no activity is detected for a period of time (called an in[...]

22 Chapter 1 Burn backup discs From the Backup page of Acer eRecovery Management , you can burn the factory default image or back up drivers and applications. 1. Click on St art > All Programs > A cer > Acer eRe covery Management . 2. Acer eRecovery Management opens to the Backup page. 3. Select the type of backup (factory default or drive[...]

Chapter 1 23 Restore The restore feature allows you to restore or recover the system from a factory default image or from previously created CD and DVD backups. Y ou can also reinstall applications and drivers for your Acer system. 1. Click on Star t , All Programs , Acer , Acer eReco very Manageme nt . 2. Switch to the Restore page by clicking Res[...]

24 Chapter 1 2. During startup when the Acer logo shows, press the F2 key to enter BIOS Setup , where you can set system parameters. 3. Use the left and right arrow keys to select the Boot subme 4. Use the up and down arrow keys to select the IDE CD device. 5. Use the F6 key to move the IDE CD device to the highest boot priority , or use the F5 key[...]

Chapter 1 25 General controls When watching video clips, movies or slideshows using full-screen resolution, two pop-up contro l panels are shown when you move the pointer . They automaticall y disappear after several seconds. The Navigation Controls panel appears at the top and the Player Controls panel appears at the bottom of the screen. Navigati[...]

26 Chapter 1 Playing a video file: Click Videos to open a file browser to navigate to the video clip yo u want to view . T o play a vide o file, double-click on it. Th e video will play at full screen. Th e pop-up control panel will appear at the bottom of the screen when you move the mouse. T o return to the Video page, click Stop . Y ou can captu[...]

Chapter 1 27 Audio Channe l Exp ander should be used for better 4- or 6-speaker output. Dynamic Range Compression can compensate for different listening environments for enhanced audio enjoyment. Photo: Use this page to set preferences for your slideshow when viewing photos. DVD: Acer Arcade Deluxe has several features and technolo gies to extend b[...]

28 Chapter 1 Online Media Online Media gives you easy access to photos and vi deos uploaded to the popu lar Flickr and Y ouTube websit es. NOTE: Y ou need to be connected to the In ternet to use the Online Media function. YouTube Y ou can vi ew the 30 m ost viewed vi deo clip s on Y ouTube by selecting Y ouT ube fro m the Online Media homepage. The[...]

Chapter 1 29 Hardware Specifications and Configurations Processor Second Level Cache System Memory Lan Interface Wireless LAN Pointing Device Item Specification Processor packing uFCPGA Support Processor @ Launch UL V Centrino,PDC, ICPM, 10W CPU On-die L2 Cache Up to 6 MB FSB 1067 MHz TDP (Thermal) 10W Socket type BGA Item Specification North Bridg[...]

30 Chapter 1 Bluetooth Interface Hard Disk Drive Interface Audio Interface LCD panel Card Slot WebCAM Item Specification Module FOX_BRM_2.0 F/W T60H92 8.1 1 Antenna on board controller CSR Bluetooth module Internal USB 2.0 Dongle Item Specification HDD form factor 9.5 mm high/ soli d state disks Media I/F SA T A IDE Controller SA T A 150 MB/s SSD M[...]

Chapter 1 31 Keyboard I/O Button Software Power Management Item Specification Controller Darfon AC4T T ype (A V AP) Silm 13.3" 301.12 x 1 13.44 x 4.7 (Max/T exture) Item Specification Monitor (VGA) Y es HDMI Y es USB 3 S tereo Mic-in 1 SPDIF 1 RJ45 (Shielding) 1 SIM Slot 1 mini card socket (Full size) F ull mini card (3G) x 1 & Ha lf mini [...]

32 Chapter 1 LED Status Indicator Security Features FAN Physical Characteristics Item Specification Power S tatus 1 (Blue / Orange flash) 1st Battery St a tu s 1 (Blue / Orange) HDD 1 (Blue) Caps Lock 1 (Blue) Num Lock 1 (Blue) Wireless LAN 1 (Orange ) Bluetooth 1 (Blue) T ouch pad on/off 1 (capacit ive, Orange, top side) 3G 1 (Green) Item Specific[...]

Chapter 2 33 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration prog ram built into y our computer ’s BIOS (Basic Input/ Output System). Y our computer is already properly configu red and optimi zed, and you do not need to run this utility . However , if you encounter configuration problems, you may need to run Setup. Please al[...]

34 Chapter 2 Invoking BIOS Setup The setup function can only be invoked by pressing F2 when Press <F2> to enter Setup message is prompted on the bottom of screen during POST . The setup uses a menu driven interfac e to allow the user to configure their system. The features are divided into 5 part s as follows: Information Display t he system [...]

Chapter 2 35 Main The Main screen disp lays a summary of your computer hardware information, and also includes basi c setup parameters. It allows the user to specif y st andard IBM PC A T system parameters. NOTE: The screen above is for your reference only . Actua l values may differ . HDD1 Mode Name This field displays the model name of devices in[...]

36 Chapter 2 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: The sub-items under each device wil l not be shown if t he device control is set to d isable or auto. This is because the user is not allowed to control the settings in these cases. Parameter Description[...]

Chapter 2 37 Security The Security screen contains parameters that help sa feguard and protect your co mpu ter from unautho ri zed use.[...]

38 Chapter 2 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: When you are prompted to enter a password, you have three tries be fore the system halts. Don’t forget your password. If you forg et your p asswo rd, you may have to return your notebook computer to yo[...]

Chapter 2 39 4. If desired, you can opt to enable the Password on boot parameter . 5. When you are done, press u to sa ve the change s and ex it the BIOS Setup Utility . Removing a Password Follow these steps: 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key . The Set Password box appears: 2. T ype the [...]

40 Chapter 2 If the current password entered does not match the actual current password, the screen will show you the Setup W arnin g. If the new password and confirm new password strings do not match, the screen will display the following message. Boot This menu allows the user to deci de the order of boot de vices to load the o perating system. B[...]

Chapter 2 41 Exit The Exit screen contains parameters that help safegua rd and protect your computer from unauthorized use. The table below describ es the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setu p data to CMOS. Load[...]

42 Chapter 2 BIOS Flash Utility The BIOS flash memory upd ate is required for the following conditions:  New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted. Use the Phlash util ity to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you shoul[...]

Chapter 3 43 This chapter contains st ep-by-step procedures on how to disassem ble the notebook computer TravelMate 83 7 1/ 8331 for mainte n ance a n d tro u bles h ootin g . T o disassemble th e computer , you need th e following tools:  Wrist grounding strap and conductive mat for preventing electrostatic discharge  Small Philips screw dri[...]

44 Chapter 3 General Information Before You Begin Before proceeding with the disassembly procedure, make su re that you do the following: 1. T urn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.[...]

Chapter 3 45 Disassembly Procedure Flowchard The flowchart on the succeed ing page gives you a graphic re presentation on the entire disassembly se quence and instructs you on the components that need to be remo ved during servicing . For example, if you want to remove the system board, you must fi rst rem ove the keyboard, then disassemble the ins[...]

46 Chapter 3 Removing the Battery Pack 1. Release the battery lock. 2. Slide the battery latch then remove the battery . NOTE: Battery has been highlighted with th e yellow circle as above image shows. Please detach the battery and follow local regulation s for disposal.[...]

Chapter 3 47 Removing the HDD and RAM 3. Remove two screws on the HDD cover and remove HDD. Ty p e N u m b e r M2*5(4.5D*0.8T) 2[...]

48 Chapter 3 4. Remove the screw on RAM cover and remove both of RAM . Remove the Battery 5. Remove RTC battery . NOTE: RTC battery has been highlighted with the yellow circ l e as above image shows. Please detach the RTC battery and follow local regulations for disposal. Ty p e N u m b e r M2*5(4.5D*0.8T) 1[...]

Chapter 3 49 6. Use the tweezer to remove the rubber and remove all of the screws on the back of the notebook. Remove keyboard 7. Disconnect five latches on the keyboard. 8. Remove the FFC behind the keyboard. Ty p e N u m b e r M2*5(4.5D* 0.8T) 13(Re d) Ty p e N u m b e r M2*5(4.5D*0. 5T) 2(Y ellow)[...]

50 Chapter 3 Remove FFC of main board and sub board 9. Remove screws and FFC on the upper case. 10. Remove the upper case and disconnect the connector betwe en up per case and audio board. Ty p e N u m b e r M2*5(4.5D*0.8T) 8[...]

Chapter 3 51 11 . Remove Audio board. 12. Remove the FFC and screw on the audio b oard. 13. Remove audio board.[...]

52 Chapter 3 14. Remove the connector of I/O board and then release a screw on the I/O board. 15. Remove I/O board after removing the connector under I/O board. 16. Remove Bluetooth board. Ty p e N u m b e r M2*5(4.5D*0.8T) 1[...]

Chapter 3 53 17. Remove two screws on the VGA board. 18. Remove VGA board. 19. Remove the LAN connection and two screws and remove wireless card. Ty p e N u m b e r M2*5(4.5D*0.8T) 2 Ty p e N u m b e r M2.5*3(4.5D*0.8T) 2[...]

54 Chapter 3 20. Remove all of the connectors o n the main boa rd. 21. Remove the screw on the fan module and three screws on the thermal modu le. Ty p e N u m b e r M2*5(4.5D*0.8T) 2 Ty p e N u m b e r M2*3(4.5D*0.8T) 4[...]

Chapter 3 55 Remove Panel 22. Remove eight screws on the b ottom of panel and remove the panel. 23. Remove six sponges on the LCD and remove 6 screws under them. Ty p e N u m b e r M2*4(4.5D*0. 5T) 4 (Red) Ty p e N u m b e r M2*3(4.5D*0. 8T) 2(Y ellow)[...]

56 Chapter 3 24. Remove the bezel on the panel and remove four screws on it. 25. Remove LCM cable on the back of panel. Disassembling the External Module Disassembling the HDD Module 1. Remove HDD bezel and g et HDD out of cover . Ty p e N u m b e r M2*2(4.5D*0.5T) 4[...]

Chapter 4 57 Use the following procedure as a gui de for computer problems. NOTE: The diagnosti c tests are intended to test only Ace r products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. V erify the symptoms by attempt[...]

58 Chapter 4 System Check Procedures External Diskette Drive Check Do the following to isolate the pro blem to a controller, dr iver , or diskette. A write-ena bled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than on e label attached to it. Multiple labels can cause damage to the drive or cause the drive t[...]

Chapter 4 59 Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doa gmpstotics prog ram (please refer to main board. 2. Go to the dia gnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instruction s in the mes[...]

60 Chapter 4 From Hardware: 1. Power off the computer . 2. Remove the battery pack and measure the voltage between battery terminal s 1(+) and 6(ground ). See the following figure. 3. If the voltage is still less than 7.5 Vdc after recharging, replace the battery . T o check the batter y charge operation, use a discha rged battery pack or a battery[...]

Chapter 4 61 Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the s equence shown in FRU/Action column, if the FRU replacement does not solve the proble m, put th e orig inal part back in the [...]

62 Chapter 4 Index of Error Messages Error Code List Error Message List Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch. 2. IDE Primary Channel Master Drive Error . (THe causes will be shown be fore “Equipment Configuration Error”) 010 Memory Error at xxxx:xxx x:xxxxh (R:xxxxh, W:xxxxh) . 07[...]

Chapter 4 63 System battery is dead - Replace and run Setup Replace RTC battery and Run BIOS Setup Utility to reconfigure system time, then reboot system. System CMOS checks um bad - De fault configuration used RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System timer error R TC battery Run BIOS Setup Utility t[...]

64 Chapter 4 Error Message List Invalid System Configuration Data BIOS ROM System board I/O device IRQ conflict Run “Load Default Settings” in BIOS Setup Utility . RTC battery System board Operating system not foun d Enter Setup and see if fixed disk and driv e A are properly identified. Diskette drive Hard disk drive System board No beep Error[...]

Chapter 4 65 InsydeH2O BIOS Beep Codes Code Beeps POST Routine Description 02h V erify Real Mode 03h Disable Non-Mask able Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values[...]

66 Chapter 4 45h POST device initialization 46h 2-1-2-3 Ch eck ROM copyright notice 48h Check video configuration ag ainst CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA b[...]

Chapter 4 67 8Ah Initialize Extended BIOS Data Area 8Bh T est and initialize PS/2 mo use 8Ch Initialize floppy con troller 8Fh Determine number of A T A drives (optional) 90h Initialize hard-disk controlle rs 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPT ABLE for multi-processor boards 95h Install CD ROM for bo[...]

68 Chapter 4 C5h PnPnd dual CMOS (opti onal) C6h Initialize notebook docking (optiona l) C7h Initialize notebook docking late C8h Force check (optional) C9h Extended checksum (optional) D2h Unknown interrupt E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system time r E4h Initialize system I/O E5h Che[...]

Chapter 4 69 Index of Symptom-to-FRU Error Message LCD-Related Symptoms Indicator-Related Symptoms Power-Related Symptoms Symptom / Err or Action in Sequence LCD backlight doesn' t work LCD is too dark LCD brightness can not be adjuste d LCD contrast cann ot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then rebo[...]

70 Chapter 4 PCMCIA-Related Sy mptoms Memory-Related Symp toms Speaker-Rel ated Symptoms Power Management-Related Symp toms The system doesn’t power-off. Power source (battery p ack and power adapter). See “Power System Check” on page 59. Hold and press the power switch for more th an 4 seconds. System board Battery can’t be charged. See ?[...]

Chapter 4 71 The system doesn't resu me from hibernation mode. Hard disk connection board Hard disk drive System board The system doesn't resume from standby mode after opening the LCD. LCD cover switch System board Battery fuel gauge in Windows doesn’ t go higher than 90%. Remove battery pack and let it cool for 2 hours. Refresh batter[...]

72 Chapter 4 Peripheral-Related Symptoms Keyboard/Touchpad- Related Symptoms Modem-Related Symptoms NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermin ed Problems” on page 74. Symptom / Error Action in Sequence System configuration does not match the installed devices. Enter BIOS Setup Utility t[...]

Chapter 4 73 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothin g to do with a hardware defect, such as: cosmic radiation, electros tatic discharge, or software errors. FRU replacement should be considered only when a recurring prob lem exists. When analyzing an intermittent prob lem, do t[...]

74 Chapter 4 Undetermined Problems The diagnostic proble ms does not identify wh ich adapter or device failed, which in stalled devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedure s to isolate the faili ng FRU (do not isolate non-defective FRU). NOTE: V erify that all attached de[...]

Chapter 5 75 Top View T r avelMa t e 8371/ 8331 M/B lay o ut and co n n ec t or loc a tion TOP view No. Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 L VDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 T ouch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN15 Fan cable CNTR 10 CN21 Audio b oard CNTR Jumper[...]

76 Chapter 5 Bottom View Bottom view No. Name Description 1 1 CN9 Battery CNTR 12 CN10 PCI-E socket 13 CN1 1 SIM card socket 14 CN12 PCI-E socket 15 CN13 Power cable CNTR 16 CN14 L VDS ca ble CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN20 USB board CNTR 21 U18 South Bridge 22 U14 North Bridge[...]

Chapter 6 77 This chapter gives you the FRU (Field Replaceable Unit) listing in global configura ti ons of T rave lMate 8371 / 8331 . R e f e r to t h is c h apter whe n ever order i ng f o r p a r t s to re p air or for RMA (R e t u r n M e rc h and i se Authorization). Please note that WHEN ORDE RING FRU P AR TS, you shou ld check the most up-to-[...]

78 Chapter 6 TravelMate 8371/ 8331 Exploded Diagram[...]

Chapter 6 79[...]

80 Chapter 6[...]

Chapter 6 81 TravelMate 8371/ 8331 FRU List Accessory Adapter Category Part Name and Description Acer Part No . WIRELESS ANTENNA LEFT 50.TTD0N.014 WIRELESS ANTENNA RIGHT 50.TTD0N.015 WIRELESS ANTENNA LEFT 3G 50.TTD0N.018 WIRELESS ANTENNA RIGHT 3G 50.TTD0N.019 Category Part Name and Description Acer Part No . ADAPTER DEL T A 65W 19V 1.7X5.5X1 1 YELL[...]

82 Chapter 6 Battery Category Part Name and Description Acer Part No . BA TTERY SANYO AS-2009D LI-ION 3S2P SANYO 6 CELL 5200MAH MAIN COMMON W/ HALOGEN FREE BT .00603.079 Battery SANYO AS-2009D Li-Ion 3S2P SANYO 6 cell 5200mAh Main COMMON AS09D34 BT .00603.091 Battery SONY AS-2009D Li-Ion 3S2P SONY 6 cell 5200mAh Main COMMON G8 AS09D44 BT .00604.042[...]

Chapter 6 83 Board Category Part Name and Description Acer Part No . LAN INTEL WLAN 512AG_HMWG SHIRLEY PEAK 5100 MM#897072 KI.SPH01.005 LAN INTEL WLAN 512AN_HMWG SHIRLEY PEAK 5100 MM#895373 KI.SPH01.003 FOXCONN WIRELESS LAN A THEROS HB93 1x2 BGN (HM) NI.23600.046 QUALCOMM 3G MODULE GOBI2000 L C.21300.01 1 HUA WEI 3G MODULE EM770W LC.21300.008 BLUET[...]

84 Chapter 6 Cable Category Part Name and Description Acer Part No . POWER CORD 3PIN USA 27.AAMVN.001 POWER CORD 3PIN EUR 27.AAMVN.002 POWER CORD 3PIN SOUTH AFRICA 27.AAMVN.008 POWER CORD 3PIN DENMARK 2 7.AAMVN.010 POWER CORD ISRAEL 27.AAMVN.01 1 POER CORD 3PIN IT ALIAN 27.AAMVN.009 POWER CORD 3PIN UK 27.AAMVN.004 POWER CORD 3PIN SWISS 27.AAMVN.006[...]

Chapter 6 85 Camera IO BOARD CABLE 8P 50.TTD0N.008 DC-IN CABLE 50.TTD0N.009 D-SUB BOARD CABLE 50.TTD0N.010 IO BOARD CABLE 10P 50.TTD0N.01 1 IO BOARD CABLE 40P 50.TTD0N.012 IO BOARD CABLE 12P UMA 50.TTD0N.013 IO BOARD CABLE 12P DISCRETE 50.TTK0N.001 LED LCD CABLE UMA 50.TTD0N.016 LED LCD CABLE DISCRETE 50.TTK0 N.002 CCD CABLE 50.TTD0N.017 Category P[...]

86 Chapter 6 CASE/COVER/BRACKET ASSEMBLY Category Part Name and Description Acer Part No . MINI PCI CARD BRACKET 33.WEK0N.001 RAM COVER 60.TTD0N.001 HDD COVER 60.TTD0N.002 TOUCH P AD BRACKET 60.TTD0N.003 DUMMY CARD W/LOGO 60.TTD0N.004 UPPER CASE W/FP 60.TTD0N.005 UPPER CASE W/O FP 60.TTD0N.006 LOWER CASE 60.TTD0N.007 HDD CONNECTOR 20.PCR0N.001 LCD [...]

Chapter 6 87 LCD COVER 13.3" 60.TTD0N.009 LCD BEZEL 13.3" W/CCD HOLE 60.TTD0N.010 Category Part Name and Description Acer Part No .[...]

88 Chapter 6 HDD/SSD Category Part Name and Description Acer Part No . HDD 160GB 5400RPM SA T A SEAGA TE ST9160310AS CORSAIR LF F/W:30303 KH.16001.034 HDD TOSHIBA 2.5" 5400RPM 160GB MK1655GSX LIBRA SA T A LF F/W: FG01 1J KH.16004.006 HDD HGST 2.5" 5400RPM 160GB HTS545016B9A300 P ANTHER B SA T A LF F/W:C60F KH.16007.024 HDD 160GB 5400RPM S[...]

Chapter 6 89 HEATSINK KEYBOARD Category Part Name and Description Acer Part No . THERMAL MODULE WITH F AN U MA 60.TTD0N.008 THERMAL MODULE WITH F AN D iscrete 60.TTK0N.001 Category Part Name and Description Acer Part No. Keyboard ACER -- painting (mist black)+ UV (use JM31 KB on B build) KB.I140A.142 Keyboard ACER TM4T BAP31 Internal 14 S tandard 8[...]

90 Chapter 6 LCD MIAN BOARD Keyboard ACER TM4T BAP31 Internal 14 S tandard 88KS Black Thailand T exture KB.I140A.164 Keyboard ACER TM4T BAP31 Internal 14 S tandard 89KS Black S panish T exture KB.I140A.161 Keyboard ACER TM4T BAP31 Internal 14 S tandard 88KS Black Russian T exture KB.I140A.159 Keyboard ACER TM4T BAP31 Internal 14 S tandard 89KS Blac[...]

Chapter 6 91 MEMORY MICROPHONE MISCELLANEOUS Mainboard TM8371G_M92 Intel LF 9400_TM8371/TM8331 MB.TUB0B.001 Mainboard TM8371G_M92 LP52 LF 3500 TM8371G_M92LP MB.TUC0B.001 Category Part Name and Description Acer Part No . SO-DIMM 1GB DDRIII1066 ELPIDA EBJ1 1UE6BAU0-AE-E LF KN.1GB09.009 MEMORY SAMSUNG SO-DIMM DDRIII 1066 1GB M471B2873EH1-CF8 LF 64*16 [...]

92 Chapter 6 SCREW SPEAKER LCD BUMPER 47.TTD0N.002 BLUETOOTH BUMPER 47.TTD0N.004 BUMPER MIDDLE L 47.TTD0N.005 BUMPER FRONT M 4 7.TTD0N.006 BUMPER FRONT L 47.TTD0N.007 BUMPER FRONT R 47.TTD0N.008 Category Part Name and Description Acer Part No . SCREW M2.5*3 86.TTD0N.001 SCREW M2.0*3 NI P A T CH 86.WEK0N.002 SCREW-I25040M P A TCH 8 6.PCR0N.002 SCREW[...]