Acer X3950 manual

Acer Aspire X3950/X5950 Service Guide PRINTED IN T AIW AN[...]

ii Revision History Please refer to the table below for the updates ma de on this service guide. Date Chapter Up dates[...]

iii Copyright Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any lan guage or computer language, in any form or by any means, electronic, mechanical, magne tic, optical, chemi cal, manual or otherwise, without the [...]

iv Disclaimer The information in this guide is subject to ch ange without notice. Acer Incorporated makes no representations or warranties, either e xpressed or implied, with respect to the contents hereof and specifically disclaims any warrantie s of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in[...]

v Conventions The following conventi ons are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives additional informati on related to the current topic. W ARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures t[...]

vi Service Guide Coverage This Service Guide provides you with all technica l information relating to the BASIC CONFIGURA TION decided for Acer's "glo bal" product offering. T o better fit local market requirements and enhance produ ct competitiveness, your regional office MA Y have decided to extend the func tionality of a machine ([...]

vii System Tour 1 Features 1 System Compon ents 3 Front Panel 3 Rear Panel 5 Internal Components 6 System LED Indicat ors 7 System Utilities 9 CMOS Setup Utility 9 Entering CMOS setup 10 Navigating Through the Setup Utility 10 Setup Utility Menus 11 System Disassembly 25 Disassembly Requirements 25 Pre-disassembly Procedure 26 Main Unit Disassembly[...]

viii USB eModule Error Messages 65 SMBIOS eModule Error Messages 65 CPU eModule Error Messages 65 MPS Table (Multi-proce ssor) eModule Error Message s 65 Beep Codes 66 Index of Symptom-to-FRU Error Message 67 BIOS Recovery 72 Undetermined Problems 74 System Block Diagram and Board Layout 75 System Block Diagram 75 Mainboard Layo ut 76 FRU (Field Re[...]

Chapter 1 1 Features Below is a brief summary of the computer ’s many features: NOTE: The features listed in this section is for your reference only . The exact co nfiguration of the system depends on the model purchased. Processor  One LGA 1 156 socket  Intel® Core™ i3-5 30/540 processor  Intel Core i5-650/660/6 61/670/750 processor [...]

2 Chapter 1 I/O ports  Front  Five USB 2.0 ports  Headphone/speaker-out/line-out jack  Microphone-in jack  9-in-1 media card reader — CompactFlash® (T ype I an d II), CF+™ Microdrive, MultiMediaCard (MMC), Reduced-Size MultiMed iaCard (RS-MMC), Secure Digi tal™ (SD) Card, xD-Picture Card™, Me mory S tick™, Memory Stick PRO[...]

Chapter 1 3 System Components This section is a virtual tour of the sy stem’s interior and exterior components. Front Panel X3950 No. Icon Component 1 USB 2.0 ports 2 3 Front I/O cover 4 Microphone-in jack 5 Headphone/S peake r-out/line-out jack 6 CF I/II (Comp actFlash T ype I/II) slot 7 Media card reade r 8 Drive bay door eject button Press to [...]

4 Chapter 1 X5950 No. Icon Component 1 USB 2.0 ports 2 3 Front I/O cover 4 Microphone-in jack 5 Headphone/S peake r-out/line-out jack 6 CF I/II (Comp actFlash T ype I/II) slot 7 Media card reade r 8 Drive bay door eject button Press to open drive bay door and access the optical drive. 9 Optical drive bay door 10 HDD activity indicator 1 1 Power but[...]

Chapter 1 5 Rear Panel No. Icon Component 1 Audio in or side speaker jack 2 Gigabit LAN port (10/100/1000 Mbps) 3 Key hole 4 Lock slot 5 Power connector 6 Power supply (Photo shows PFC po wer supply) 7 PS2 keyboard port 8 PS2 mouse port 9 HDMI HDMI port 10 VGA/monitor port 1 1 USB 2.0 port s 12 Microphone/speaker-out/line-in jack 13 Line-out jack 1[...]

6 Chapter 1 Internal Components No. Compon ent 1 Optical drive 2 Memory 3 Expansion cards 4 Mainboard 5 Heatsink fan assembly 6 Power supply[...]

Chapter 1 7 System LED Indicators This section describ es the different system LED indicators. LED indicator Color LED status Description Power Blue On S0/S1 state Blue Blinking S3 state — Off S4/S5 state HDD activity Blue Blinking S0/S1 state LAN activity Blue Blinking S0 /S1 state LAN port net work speed LED (left) Amber On 1000 Mbps link netwo[...]

8 Chapter 1[...]

Chapter 2 9 CMOS Setup Utility CMOS setup is a hardware configurat ion program built into the system ROM, called the complementary meta l- oxide semiconductor (CMOS) Setup Utility . Since mo st systems are already properly configured and optimized, there is no need to run this util ity . Y ou will need to run this utility under the follo wing condi[...]

10 Chapter 2 Entering CMOS setup 1. T urn on the computer and the monitor . If the computer is already turned on, close all open applicatio ns, then restart the computer . 2. During POST , press Delete . If you fail to press Delete before POST is completed, you will need to restart the computer . The Setup Main menu will be d isplayed showing the S[...]

Chapter 2 11 Setup Utility Menus The Setup Main menu includes the following main setup categories.  Product Information  S tandard CMOS Features  Advanced BIOS Features  Advanced Chipset Features  Integrated Peripherals  Power Management Setup  PC Health S tatus  Frequency/V oltage C ontrol  BIOS Security Features  Loa[...]

12 Chapter 2 Product Information The Product Information menu disp lays basic information about the syst em. These entries are for your reference only and are not user-configurable. Parameter Description Processor T ype T ype of CPU installed on the syst em. Processor S peed S peed o f the CPU installed on the system. System Memory T otal size of s[...]

Chapter 2 13 Standard CMOS Features Parameter Description Option System Date Set the date following the weekday-month-day-year format. System T ime (hh:mm:ss) Set the system time following the hour-minute-secon d format. AHCI Port 1/2 Displays the status of auto detection of the AHCI device. Halt On Determines whether the system will stop for an er[...]

14 Chapter 2 Advanced BIOS Features Parameter Description Option Quick Boot Allows you to decrease the time it takes to boot the computer by shortening or skipping certain standard booting process. Enabled Disabled Quiet Boot When enabled, the BIOS splash screen displays during startup. When disabled, the diagnostic sc reen d isplays during startup[...]

Chapter 2 15 Advanced Chipset Features Parameter Description Option Intel EIST When enabled, this feature allows the OS to reduce power consumption. When disabled, the system operates at maximum CPU speed. Enable d Disabled Intel T urbo Boost Enables or disabl es Intel Tu rbo Boost T echnology . Enable d Disabled Intel AES-NI Enables or disables Ad[...]

16 Chapter 2 Integrated Peripherals Parameter Description Option Onboard SA T A Controller Select an operating mode for the onboard SA T A. Enabled Disabled Onboard SA T A Mode Select an operating mode for the onboard SA T A. AHCI Native IDE Onboard USB Controller Enables or di sables support for legacy USB device s Enabled Disabled Legacy USB Supp[...]

Chapter 2 17 Power Management Setup Parameter Description Option ACPI Suspend Mode Select an ACPI state. S3 (STR) S1 (POS) Deep Power Off Mode Enables or di sables the deep power off mode. Enabled Disabled Power On by RTC Alarm Enables or disables real time clock (RTC) to generate a wake event. Enabled Disabled Power On by PCIE Devices Enables or d[...]

18 Chapter 2 PC Health Status Parameter Description Option Smart Fan Enables or disables the sm art system fan control function. Enabled Disabled CPU T emperature (PECI Mode) System T emperature CPU Fan Speed System Fan Speed CPU Core +1.1V +3.30V +5.00V +12.0V 5VSB VBA T Smart Fan :Move Enter:Select F1:General Help F9:Optimized Defaults + :V alue [...]

Chapter 2 19 Frequency/Voltage Control Parameter Description Option Clock to All DIMM/PCI/PCIE Enables or disables the system to detect the DIMM/PCI/PCIE clock automatically during bootup. Enabled Disabled S pread S pectru m Enables or disables the reduction of the mainboard’s EMI. Note: Remember to disable the S pread S pectrum feature if you ar[...]

20 Chapter 2 BIOS Security Features Setting a syste m passw ord 1. Use the up/down arrow keys to select a password parameter (Change Supervisor Password) menu then press Enter . A password box will appear . 2. T ype a password then press Enter . The password may consist up to six al phanumeric characters (A-Z, a-z, 0-9) 3. Retype the password to ve[...]

Chapter 2 21 Removing a system password 1. Use the up/down arrow keys to select password parameter (Change Supervisor Password) menu then press Enter . 2. Enter the current p assword then press Enter . 3. Press Enter twice without entering anythin g in the password fields.[...]

22 Chapter 2 Load Default Settings The Load Default Settings menu allo ws you to load the default settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources cons umption. If you are using low-speed memory chips or other kinds of low-performance co mponents and you choose to load these settings , the system migh[...]

Chapter 2 23 Save & Exit Setup The Save & Exit Setup menu all ows you to save change s made and close the Setup Utility . ► ► Standard CMOS Features ► Advanced BIOS Features ► Advanced Chipset Features ► Integrated Peripherals ► Power Management Setup Product Information ► PC Health Status ► Frequency/Voltage Control ► BIO[...]

24 Chapter 2 Exit Without Saving The Exit Without Saving menu allows you to discard changes made and close the Setup Utility . ► ► Standard CMOS Features ► Advanced BIOS Features ► Advanced Chipset Features ► Integrated Peripherals ► Power Management Setup Product Information ► PC Health Status ► Frequency/Voltage Control ► BIOS S[...]

Chapter 3 25 This chapter contains step-by-step procedure s on how to disassemble the desktop computer for maintena nce and troubleshooting. Disassembly Requirements T o disassembl e the computer , you need the following tool s:  Wrist grounding strap and conductive mat for preventing electrostatic discharge  Flat-blade screwdriver  Philip[...]

26 Chapter 3 Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: 1. T urn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power ou tlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system uni[...]

Chapter 3 27 Main Unit Disassembly X3950 model MAIN UNIT FRONT BEZEL MAIN UNIT DISASSEMBL Y SIDE P ANEL PROCESSOR Ax2 HEA TSINK F AN ASSEMBL Y POWER SUPPL Y MEMORY MODULES PCI CARD FRONT I/O AND CARD READER BOARD BRACKET MAINBOARD HDD-ODD BRACKET Cx2 Dx4 Ax3, Bx1 Bx1 Bx6 F R O N T I / O B O A R D CARD READER BOARD Bx2 Bx2 TV TUNER CARD or NETWORK C[...]

28 Chapter 3 X5950 model Screw List Code Screw Part No. A #6-32 L5 BZN 86.00J07.B60 B #6-32 L6 NI 86.00J44.C60 C M3xL5 BZN 86.1A324.5R0 D #6-32*3/16 NI 86.5A5B6.012 MAIN UNIT FRONT BEZEL MAIN UNIT DISASSEMBL Y SIDE P ANEL PROCESSOR Ax2 HEA TSINK F AN ASSEMBL Y POWER SUPPL Y MEMORY MODULES PCI CARD FRONT I/O AND CARD READER BOARD BRACKET MAINBOARD H[...]

Chapter 3 29 Removing the Side Panel 1. Perform the pre-disassembly pr ocedure descri bed on page 26. 2. Remove the two screws (A) located on the rear edge of the side panel. 3. Slide the panel toward the ba ck of the unit until the ta bs on the cover disengage with the slots on the unit. 4. Lift the panel away from the unit and put it aside for re[...]

30 Chapter 3 Removing the Front Bezel 1. Remove the side panel. Refer to the previous section for instructions. 2. Remove the front bezel according to machine model. NOTE: T o remove the X3950 model’s front bezel, you must first release the tabs securing the front bezel and disconnect the LED cable , located under the front bezel, from the mainbo[...]

Chapter 3 31 (3). Disconnect the LED cable from the mainboard, then remove the bezel. X3950[...]

32 Chapter 3 Removing the Heatsink Fan Assembly W ARNING: The heatsink becomes ver y hot when the system is on. NEVER touch the heatsink with any metal or with your hands. 1. See “Removing the Side Panel” on page 29. 2. Use a long-nosed screwdriver to loosen t he four scre ws on the heatsink fan assembly . 3. Lift the heatsink fan assembly off [...]

Chapter 3 33 4. Lay it down in an upright position— with the thermal patch facing upward , on top of the optical drive then disconnect the heatsink fan cable from its mainboard connector . Do not let the the rmal patch on the heatsink fan assembly touch the work surface. 5. Use an alcohol pad to wipe off the thermal grease from both the heatsink [...]

34 Chapter 3 Removing the Processor IMPORT AN T : Be fore removing a processor from the mainboard, make sure to create a backup file of all import ant dat a. W ARNING: The processor becomes very hot when the system is on. Allow it to cool off first before handling. 1. See “Removing the Side Panel” on page 29. 2. See “Removing the Heatsink Fan[...]

Chapter 3 35 5. Open the load plate, then pull out the processor from the socket. IMPORT AN T : If you are goi ng to install a new processor , note the arrow on the corner , highlighted with a circle in the photo above, to make sure the processor is prope rly oriented over the socket.[...]

36 Chapter 3 Removing the Optical Drive 1. See “Removing the Side Panel” on page 29. 2. See “Removing the Front Bezel” on page 30. 3. Remove the HDD-ODD bracket. (1). Disconnect the data and power cab les from their opti cal drive connectors. (2). Remove the two screws (B) that secure the HDD-ODD bracket. Screw (Quantity) Color To r q u e P[...]

Chapter 3 37 (3). Lift the HDD-ODD bracket, then disconnect the data and power cables from their HDD connector . (4). If necessary , open the cable retention clips that se cure the data cable, then disconnect the cables from their mainboard connectors. 4. Remove the two screws (C) that secure the optical drive. Screw (Quantity) Color To r q u e Par[...]

38 Chapter 3 5. Slide the optical drive out of the bracket.[...]

Chapter 3 39 Removing the Hard Disk Drive 1. See “Removing the Side Panel” on page 29. 2. See “Removing the Front Bezel” on page 30. 3. Remove the HDD-ODD bracket. See page 36. (1). Place the bracket on a clean, static-free work surface. (2). Remove the four screws (D) that secure the HDD module. (3). Slide the HDD out of the bracket. Screw[...]

40 Chapter 3 Removing the Power Supply 1. See “Removing the Side Panel” on page 29. 2. See “Removing the Heatsink Fan Assembly” on page 32. 3. See “Removing the Processor” on page 34. 4. See “Remove the HDD-ODD bracket” on page 36. 5. Disconnect the power cables from their mainboard connecto rs. 6. Remove the screw (B) that secures [...]

Chapter 3 41 7. Remove the three screws (A) that secure the power supply modul e. 8. Lift the power supply module off the unit. Screw (Quantity) Color To r q u e Part No. #6-32 L5 BZN (3) Black 5.5 to 6.5 kgf-cm 86.00 J07.B60 X3950 X5950 X3950 X5950[...]

42 Chapter 3 Removing the Memory Modules IMPORT AN T : Before removing any DIMM, make sure to cr eate a backup file of all important data. 1. See “Removing the Side Panel” on page 29. 2. See “Removing the Front Bezel” on page 30. 3. See “Remove the HDD-ODD bracket” on page 36. 4. Press the holding clips on both sides of t he DIMM slot o[...]

Chapter 3 43 Removing an Expansion Card This section includes instruction on how to remove a network card, VGA card, and a TV tuner card. To remove a network card: 1. See “Removing the Side Panel” on page 29. 2. Remove the screw (A) that secures the card to the unit. 3. Pull the card out of its mainboard connector . Screw (Quantity) Color To r [...]

44 Chapter 3 To remove a VGA card: 1. See “Removing the Side Panel” on page 29. 2. Remove the screw (A) that secures the card to t he unit, then press down the securing tab on the slot. 3. Pull the card out of its mainboard connector . Screw (Quantity) Color To r q u e Part No. #6-32 L5 BZN (1) Black 5.7 to 6.3 kgf-cm 86.00 J07.B60 NOTE: The ca[...]

Chapter 3 45 To remove a TV tuner card: 1. See “Removing the Side Panel” on page 29. 2. Remove the screw (A) that secures the card to the unit. 3. Pull the card out of its mainboard connector . Screw (Quantity) Color To r q u e Part No. #6-32 L5 BZN (1) Black 5.7 to 6.3 kgf-cm 86.00 J07.B60 NOTE: The card has been highlig hted with a yellow rec[...]

46 Chapter 3 Removing the Front I/O and Card Reader Boards 1. See “Removing the Side Panel” on page 29. 2. See “Removing the Front Bezel” on page 30. 3. See “Remove the HDD-ODD bracket” on page 36. 4. Open the cable retention clips and disconnect the USB, 1394, and audio cables from their mainboard connectors. 5. Remove the front I/O an[...]

Chapter 3 47 (2). Pull the bracket with the cables out of the unit, as shown. 6. Remove the card reader board. (1). Remove the two screws (B) that secure the card reader board to the bracket. (2). Pull the board out of the bracket. Screw (Quantity) Color To r q u e Part No. #6-32 L6 NI (2) Silver 3.5 to 4.5 kgf-cm 86.00J44.C60 NOTE: The card has be[...]

48 Chapter 3 7. Remove the front I/O board. (1). Remove the two screws (B) that secu re the I/O board to the bracket. (2). Pull the I/O board out of the bracket. Screw (Quantity) Color To r q u e Part No. #6-32 L6 NI (2) Silver 3.8 to 4.2 kgf-cm 86.00J44.C60 NOTE: The card has been highlig hted with a yellow rectangle as above image shows. Please d[...]

Chapter 3 49 Removing the Mainboard 1. See “Removing the Side Panel” on page 29. 2. See “Removing the Front Bezel” on page 30. 3. See “Removing the Heatsink Fan Assembly” on page 32. 4. See “Removing the Processor” on page 34. 5. See “Remove the HDD-ODD bracket” on page 36. 6. See “Removing the Memory Modu les” on page 42. 7[...]

50 Chapter 3 12. Lift the board off the housing.[...]

Chapter 3 51 Removing the Top Bezel NOTE: The following instruction is appl icable only to the X5950 model. 1. See “Removing the Side Panel” on page 29. 2. See “Removing the Front Bezel” on page 30. 3. Detach the LED cable from it s mainboard connector . 4. Insert the cable into the hole on the housin g, as shown. 5. Slide the bezel toward [...]

52 Chapter 3[...]

Chapter 4 53 This chapter provides instructions on how to troubleshoot system hardw are problems. Hardware Diagnostic Procedure IMPORT AN T : T he diagnostic tests described in this chapter ar e only intended to test Acer p roducts. Non-Acer products, prototype cards, or modified opti ons can give false errors and inval id system responses. 1. Obta[...]

54 Chapter 4 System Check Procedures Power System Check If the system will power on, skip this sect ion. Refer to System External In spection. If the system will not power on, do the fol lowing:  Check if the power cable is properly connected to the system and AC source.  Check if the voltage selector switch is set to the correct voltage sett[...]

Chapter 4 55 Checkpoints A checkpoint is either a byte or word value output to I/O port 80h. The BIOS outputs checkpoint s throughout bootblock and Power-On Self T e st (POST) to indicate t he task the system is currently executing. Checkpoint s are very useful in aiding software developers or techni cians in debugging problems that occur d uring t[...]

56 Chapter 4 Bootblock Recover y Code Checkpoints The Bootblock recovery cod e gets control when the B IOS de termines that a “BIOS Recovery” needs to o ccur because the user has forced the upda te or the BIOS checksum is corrupt . Refer to “BIOS Recovery” on page 72 for more informa tion about performi ng a “BIOS Recovery” . The follow[...]

Chapter 4 57 POST Code Checkpoints The POST code checkpoints are the largest set of checkpoints during the BIOS preboot process. The following table describes the type of checkpoints th at may occur during the PO ST portion of the BIOS. NOTE: Please note that checkpoi nts may dif f er between different plat forms based on system configuration. Chec[...]

58 Chapter 4 31 Allocate memory for ADM module and un compress it. Give control to ADM module for initialization. Initialize langu age and font modules for ADM. Activate ADM module. 33 Initializes the silent b oot module. Set the wi ndow for displaying text information. 37 Displaying sign-on message, CPU information, setup key me ssage, and any OEM[...]

Chapter 4 59 DIM Code Checkpoints The Device Initialization Manager (DIM) gets control at va rious times during BIOS POST to initialize di ffere nt system busses. The following table describes the ma in checkpoints where the DIM module is accessed. NOTE: Checkpoints may dif fer between different plat forms based on system configur ation. Checkpoint[...]

60 Chapter 4 Error Messages The following tables describes the error messages that may appear during POST . Each message is listed with a detailed description of the error . Memory Boot Message Displayed Description Gate20 Error The BIOS is unable to properly control the mainboard’s Gate A20 functi on, which controls access of memory over 1 MB. T[...]

Chapter 4 61 Storage Device Message Displayed Description Primary Master Hard Disk Error The IDE/A T API device c onfigured a s Primary Master could not be properly initialized by the BIOS. This message is ty pically displayed when the BIOS is trying to detect and configure IDE/A T API devices in POST . Primary Slave Hard Disk Error The IDE/A T API[...]

62 Chapter 4 Virus Related 3rd Slave Drive - A T API Incompatible The IDE/A T API device configu red as Slave in the 3rd IDE controller failed an A T API compatibility test. This mess age is typically displayed when the BIOS is trying to detect and configure IDE/A T API devices in POST . 4th Master Drive - A T API Incompatible The IDE/A T API devic[...]

Chapter 4 63 System Configuration Message Displayed Description DMA-1 Error Error initializing primary DMA controller . This is a fatal error , often indication a problem with syst em hardware. DMA-2 Error Error initializing secondary DMA control l er . This is a fatal error , often indication a problem with syst em hardware. DMA Controller Error P[...]

64 Chapter 4 CMOS Miscellaneous Message Displayed Description CMOS Date/Time Not Set The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system time in AMIBIOS Setup. CMOS Battery Low CMOS Battery is low . This message usually indicates that the CMOS b attery needs to be replaced. It could also appear whe n the user[...]

Chapter 4 65 USB eModule Error Messages SMBIOS eModule Error Messages CPU eModule Error Messages MPS Table (Multi-processor) eModule Error Messages Message Displayed Description Wa r n i n g ! Unsupported USB device found and disabled! This message is d isplayed when a non-bootable USB device i s enumerated and disabled by the BIOS. W arning! Port [...]

66 Chapter 4 Beep Codes Beep codes are used by the BIOS to indicate a seriou s or fatal error to the end user . Beep codes are used when an error occurs before the system video ha s b een initialized. Beep c odes will be generated by the system board speaker , commonly referred to as the PC speaker . AMIBIOS displays the checkpoi nts in the bottom [...]

Chapter 4 67 Index of Symptom-to-FRU Error Message NOTE: T o diagnose a probl em, first find the er ror symptom in th e left column. If directed to a check procedure, replace the FRU indicated in the check pro cedure. If no check procedure is indicated, the first Action/ FRU listed in the right co lumn is the most likely cause. NOTE: Normally , the[...]

68 Chapter 4 NOTE: Ensure the diskette drive is auto-setting in BI OS Se tup and its read/write head is clean before diagnosing any diskette drive problems.(If only one dr ive is installed, please make sure the drive is connected to master connector or the drive is set to master .) Diskette Drive-Re lated Symptoms Symptom / Error Action/FRU Media a[...]

Chapter 4 69 NOTE: Ensure hard disk drive is configured correctly in BI OS Setup, cable/jumper are set correctly before diagnosing any hard disk drive probl ems. (If only one dr ive is installed, please make sure the drive is connected to master connector or the drive is set to master .) NOTE: Ensure CD/DVD-ROM drive is configured correctly in BIOS[...]

70 Chapter 4 Real-Time Clock- Related Symptoms Symptom / Error Action/FRU Real-time clock is i naccurate.  Ensure the information in the S tandard CMOS Feature of BIOS Setup is set correctly .  RTC battery  Mainboard Audio-Related Symptoms Symptom / Error Action/FRU Audio software program invokes but no sound comes from speakers.  S pea[...]

Chapter 4 71 NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undete rmined Problems” on page 74. Serial or parallel port loop-back test failed.  Make sure that the LPT# or COM# you test is the same as the setting in BIOS Setup.  Loop-back.  Mainboard Printing failed.  Ensure the printer driv[...]

72 Chapter 4 BIOS Recovery 1. Prepare a USB storage device and keep it ready in hand. (1). Connect the USB storage device to a USB port on your computer . (2). Copy the target B IOS ROM f ile to a USB storage device. (3). Rename the target BIOS to “ amib oot.rom ”. (4). Unplug the USB storage device. 2. Connect the USB storage device on the USB[...]

Chapter 4 73 4. Press Delete to run the Setup Utility . 5. In the Setup Utility , select Load Default Settings , then press Enter . 6. Select Ok , then press Enter . 7. Select Save & Exit Setup , then press Enter . 8. Select Ok , then press Enter .[...]

74 Chapter 4 Undetermined Problems The diagnostic proble ms does not identify which ad apter or device failed, which in stalled devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. NOTE: V erify that all attached devices a re supported by the computer . NOTE: V erify that the power suppl y being used at[...]

Chapter 5 75 System Block Diagram System Block Diagram and Board Layout Chapter 5[...]

76 Chapter 5 Mainboard Layout No Code Description 1 KB/MS T op: PS2 Mouse port Bottom: PS2 Keyboard port 2 HDMI1 HDMI port 3 VGA1 VGA (D-sub) port 4 USBESA T A1 USB ports 5 USBLAN1 T op: Network port Bottom: USB ports 6 AUDJACK Line-in/Side surround jack Line-Out Line-out jack Microphone/line-in jack 7 PWR2 Processor power connector 8 REAR_F AN Sys[...]

Chapter 5 77 10 DIMM 1-4 DIMM slots 1 1 F_USB1, 2 and 4 Card reader USB cable connectors 12 PWR1 Main power connector 13 F_USB3 Front panel USB connector 14 GPIO1-2 GPIO1~2 Reserve headers 15 SA T A 1-2 SA T A connectors 16 BIOS_FLASH BIOS flash connector 17 FRONT_P ANEL1 Front panel connecto r 18 TPM T ru sted platform module connector 19 CLR_CMOS[...]

78 Chapter 5[...]

Chapter 6 79 This chapter offers the FRU (Field R eplaceable Unit) list in global configu ration of th e X3950 or X5950 deskto p computer . Refer to this chapter w hen ever ordering the parts to rep air or for RMA (Return Merchandise Authorization). NOTES:  When ordering FR U parts, check the most up-to-dat e information availa ble on your regio[...]

80 Chapter 6 Exploded Diagram X3950 model No. Part Name No . Part Name 1 ASSY POWER BUTTON BOXER X350 16 PL T POWER LOGO BOXER X350 2 BEZEL FRONT BOXER X351 17 PROT ECT FILM F-BEZEL BOXER X350 3 C.A. LED SWITCH BOXER X350 18 PROTECT FIL M F-BEZEL-R-BOXER X350 4 CVR FRONT BOXER X350 19 PROTECT FIL M F-IO BOXER X351 5 CVR LIGHT BOXER X350 20 PROTECT [...]

Chapter 6 81 X5950 model No. Part Name No . Part Name 1 PL T ACER LOGO BOXER X5 17 PL T ASPIRE LOGO BOXER X550 2 BEZEL FRONT B BOXER X550 18 PL T ODD KNOB LOGO BOXER X550 3 CVR COSMETIC ART WORK BOXER X550 19 PROTECT FIL M CVR FRONT BOXER X550 4 CVR COSMETIC BOXER X550 20 PROTECT FILM DOOR ODD BOXER X550 5 CVR FRONT BOXER X550 21 PROTECT FIL M F-IO[...]

82 Chapter 6 X3950 FRU List System model: PV .SE602.004 AX3950 AAP AJC PV .SE602 .004 Category Part Name Acer Part No. BOARDS FRONT IO BOARD CENTURY W/AUDIO CABLE*1&USB CABLE*2 55.SC101.001 CARD READER 9 IN 1 8.5L AU6476 W/USB2.0 & USB CABLE W/O 1394 CR.10400.107 CABLES POWER CORD 125V 7A 3G JAP AN 27.01518.181 ODD SA T A CABLE 50.SD101.001[...]

Chapter 6 83 CPU/PROCESSOR CPU INTEL CORE I3-530 LGA 2.93G 4M 1333FSB 1 156 73W CLARKDALE C-2 DUAL CORE KC.53001.CI3 DVD-RW DRIVE ODD PLDS SUPER-MUL TI DRIVE HH 16X DH-16AASH BLACK BEZEL SA T A FOR HF+WINDOWS7 KU.0160F .009 HDD/HARD DISK DRIVE HDD 3.5" 500GB 7200RPM SA T A SEAGA TE PHARAOH ST3500418AS KH.50007.012 HEA TSINK CPU HEA TSINK AIR C[...]

84 Chapter 6 System model: PT .SE602.003 AX3950 AAP ACS PT .SE602.003 Category Part Name OEM Part No. BOARDS FRONT IO BOARD CENTURY W/AUDIO CABLE*1&USB CABLE*2 55.SC101.001 CARD READER 9 IN 1 8.5L AU6476 W/USB2.0 & USB C ABLE W/O 1394 CR.10400.107 WIRELESS LAN BOARD 802.1 1BGN LITEON WN7600R NI.10200.009 CABLES POWER CORD 250V 3PIN 1800MM U[...]

Chapter 6 85 CPU/PROCESSOR CPU INTEL CORE I3-530 LGA 2.93G 4M 1333FSB 1 156 73W CLARKDALE C-2 DUAL CORE KC.53001.CI3 DVD-RW DRIVE ODD PLDS SUPER-MUL TI DRIVE HH 16X DH-16AASH BLACK BEZEL SA T A FOR HF+WINDOWS7 KU.0160F .009 HDD/HARD DISK DRIVE HDD 320GB 3.5" 7200RPM SA T A II SEAGA TE PHARAOH 8MB NCQ KH.32007.01 1 HEA TSINK CPU HEA TSINK AIR C[...]

86 Chapter 6 System model: PT .SE602.004 AX3950 AAP ACS PT .SE602.004 Category Part Name Acer Part No. BOARDS FRONT IO BOARD CENTURY W/AUDIO CABLE*1&USB CABLE*2 55.SC101.001 CARD READER 9 IN 1 8.5L AU6476 W/USB2.0 & USB CABLE W/O 1394 CR.10400.107 WIRELESS LAN BOARD 802.1 1BGN LITEON WN7600R NI.10200.009 VGA CARD PCP ARTNER 288-1N141-A00AC [...]

Chapter 6 87 FRONT BEZEL W/LED SWITCH CABLE FOR X350 TBD CPU/PROCESSOR CPU INTEL CORE I3-530 LGA 2.93G 4M 1333FSB 1 156 73W CLARKDALE C-2 DUAL CORE KC.53001.CI3 DVD-RW DRIVE ODD PLDS SUPER-MUL TI DRIVE HH 16X DH-16AASH BLACK BEZEL SA T A FOR HF+WINDOWS7 KU.0160F .009 HDD/HARD DISK DRIVE HDD 3.5" 500GB 7200RPM SA T A SEAGA TE PHARAOH ST3500418A[...]

88 Chapter 6 System model: PT .SE602.005 AX3950 AAP ACS PT .SE602.005 Category Part Name OEM Part No. BOARDS FRONT IO BOARD CENTURY W/AUDIO CABLE*1&USB CABLE*2 55.SC101.001 CARD READER 9 IN 1 8.5L AU6476 W/USB2.0 & USB CABLE W/O 1394 CR.10400.107 WIRELESS LAN BOARD 802.1 1BGN LITEON WN7600R NI.10200.009 VGA CARD PCP ARTNER 288-5N1 18-A10AC [...]

Chapter 6 89 FRONT BEZEL W/LED SWITCH CABLE FOR X350 TBD CPU/PROCESSOR CPU INTEL CORE I5-650 LGA 3.2G 4M 1333FSB 1 156 C-2 73W CLARKDALE DUAL CORE KC.65001.CI5 DVD-RW DRIVE ODD PLDS SUPER-MUL TI DRIVE HH 16X DH-16AASH BLACK BEZEL SA T A FOR HF+WINDOWS7 KU.0160F .009 HDD/HARD DISK DRIVE HDD 1 TB 3.5" 7200RPM SA T A HGST SA TURN H DT721010SLA360[...]

90 Chapter 6 X5950 FRU List System model: 91.3CY01.002 G AAGASSI PVT/MVB SKU AX5950 Category Part Name Acer Part No. BOARDS FRONT IO BOARD CENTURY W/AUDIO CABLE*1&USB CABLE*2 55.SC101.001 CARD READER 9 IN 1 8.5L AU6476 W/USB2.0 & USB CABLE W/O 1394 CR.10400.107 VGA CARD PCP ARTNER 288-5N1 18-A10AC NVIDIA G T320 1GB SDDR3 DVI+HDMI LP (SAMSUN[...]

Chapter 6 91 FRONT BEZEL FOR X550 60.SE301.005 CPU/PROCESSOR CPU INTEL CORE I5-650 LGA 3.2G 4M 1333FSB 1 156 C-2 73W CLARKDALE DUAL CORE KC.65001.CI5 DVD-RW DRIVE ODD PLDS SUPER-MUL TI DRIVE HH 16X DH-16AASH BLACK BEZEL SA T A FOR HF+WINDOWS7 KU.0160F .009 HDD/HARD DISK DRIVE HDD 640GB 3.5" 7200RPM SA T A II WD WD6400AAKS-22A7B2 XL320-M KH. 64[...]

92 Chapter 6 SPEAKER SPEAKER USB NEOSONICA NEW SIL VER COLOR AC-MT -1 13 SP .10600.035[...]

Appendix A 93 This section provides technica l specifications for the system. Processor System Board Major Ch ip s Item Specificati on T ype Intel Core processor family Intel Pentium Processor Number i7-860/870 i5-750 i5-650/660/ 661/670 i3-540 G6950 Number of Cores Quad (45 nm) Quad (4 5 nm ) Dual (32 nm) Dual (32 nm) Du al (32 nm) Clock S p eed ([...]

94 Appendix A System Memory System BIOS PCI Interface Hard Disk Drive Item Sp ecification DIMM Sockets Four Memory T ype DDR3-800/1066/1333 u nbuffered DIMM Module Name PC3-8500/10600 Organization ECC Maximum Memory 8 GB V endor Samsung U nifosa Ap acer Model Name - M378B2873EH1-CH9 - M378B2873FHS-CH9 - M378B5673EH1-CH9 - M378B5673FH0-CH9 - GU50220[...]

Appendix A 95 VGA Interface Network Interface SA T A Interface Audio Interface Item Specification Connector VGA/monitor port Item Specification LAN Controller Intel PCI-E Gbe LAN controlle r PHY Supports LAN Protocol 10/100/1000 Mb ps LAN Connector T ype RJ45 Item Specification SA T A Controller Embedded SA T A controller Connectors T wo onbo ard S[...]

96 Appendix A Keyboard and Input Devices Optical Drive Item Specification Controller Super I/O IT8721F Connectors • PS2 keyboard and mo use connector • Eleven USB ports (five on front and six on rear) BD Combo Module Item Specification V endor HLDS PLDS Model name CH20N BH-30N/BH-20F DH-403S/DH-6E2S Drive type BD-Combo BD-Rewriter BD-Combo Writ[...]

97 Appendix A Read S peed BD-ROM (SL/DL)6x / 4.8x CA V BD-R (SL/DL)6x / 4.8x CA V BD-RE (SL/DL)4.8x / 4.8x CA V BDMV (AACS Compliant Disc) 4.8x CA V DVD-ROM (SL/DL)16x / 8x CA V DVD-R (SL/DL) 16x / 8x CA V DVD-RW (SL/DL)10x CA V / Not support DVD+R (SL/DL)16x / 8x CA V DVD+RW (SL/DL)10x CA V / Not support DVD-RAM 2x, 3x ZCL V , 5x PCA V DVD-Video ([...]

Appendix A 98 Super Multi Item Specification V endor HLDS PLDS Model Name GH-41N, GH-41F DH-16AASH Drive T ype Super Multi Super Multi Write S peed CD-R: 4x, 8x, 16x CL V , 24x, 32x, 40x PCA V CD-RW : 4x, 10x,16x CL V , 24x, 32x ZCL V (High S p eed: 10x, Ultra S peed: 16x, 24x, US Plus: 16x, 24x, 32x) DVD+R:2.4x, 4x, 6x CL V , 8x,12x ZCL V , 8x, 12[...]

99 Appendix A Read S peed CD-R/RW/ROM :40x/40x/40x max. CD-DA (DAE):40x max. 80 mm CD:10x ma x DVD+R/+RW :10x / 8x max. DVD+R DL:8x max. DVD-R/RW/ROM(SL/DL):10x / 8x / 16x / 12x max. DVD-R DL:8x max. DVD-RAM (V er .1.0/2.2):2x/ 3x-5x PCA V CD-ROM: 4x / 8x CL V , 4x~10x / 6.4x~16x / 9.6x~24x /12.8x~32x / 16x~40x / 19.2x~48x CA V CD-RW: 4x / 8x CL V [...]

Appendix A 100[...]