Adaptec 2000 Series Drive-Thru Timer System 2+2/386 manual

Fast T rack 2+2/386 ® 2000 Seri es Drive-Thr u T imer Syst em User Gui de R 02/02 PHASE RESEARCH 3500 W . Moore A venue, Suite M Santa Ana, C A 92704 (714) 850- 1320 o r Fax: (7 14) 85 0-1502 www .phaseresearch.com email - fasttrack@phaseresearch .com[...]

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PHASE RESEA RCH USER GU IDE SET PARAMETER S WORKSHEETS SET P ARAMETERS WORKSHEETS S ET P ARAMETERS W OR K S HEET S AMPLE She e t 1 St or e Hea der Store : FAS T BUR G ER Nu m b er: 123 4 Mana ger: JON E S Phone : ( 1 23) 4 56- 788 9 Modem: ( 1 23) 4 56- 789 0 City: ANY TOW N STOR E HO U R S 1 st d a y of w eek: M ON PRI N TER O PTIO NS RT DA WK M O[...]

SET PARAMETER S WORKSHEETS PHASE RESEA RCH USER GU IDE S ET P ARA METERS W OR K S HEET S AM P LE She e t 2 Ta r ge t = AM E N U Ta r g e t= BE E P ON AR RI VA L = NO BE E P ON AR R IVA L= T ime B P T ime B P A< = :30 1 N A< = B< = :45 2 N B< = C< = 1:00 3 N C< = D< = 1:30 4 N D< = F> 1:30 2 N F> FR e p e a t @ 30 SEC F[...]

PHASE RESEA RCH USER GU IDE SET PARAMETER S WORKSHEETS St ore H ea der St ore : Nu m be r : Man a ge r: Ph one: Mod em : Ci ty : ST O R E H OU R S 1 st da y o f we e k : PRIN TER OPT IO NS RT DA W K M O Ho u r OP E N - C LOSE Daypa r t SU N - Shif t MON - Da i l y TUE - WE D - Re p o rt @ CL O SE + or THU - ti m e= FR I - SA T - H eade r PE C DAYP [...]

SET PARAMETER S WORKSHEETS PHASE RESEA RCH USER GU IDE Ta rge t= Ta rge t= BEE P ON ARR IVAL= BEE P ON AR RIVA L= Time B P T im e B P A< = A< = B< = B< = C< = C< = D< = D< = F> F> FR e p e a t@ SE C F R ep ea t @ SE C Ta rge t= Ta rge t= BEE P ON ARR IVAL= BEE P ON AR RIVA L= Time B P T im e B P A< = A< = B< =[...]

PHASE RESEA RCH USER GU IDE SET PARAMETER S WORKSHEETS DAYPARTS AND SHIFTS RECORD DA TE: _________ _________ ______ Daypart s Sun M on T ue W ed Thu r Fri Sat sta rt stop sta rt stop st art stop start st op st art stop start stop start st op 1 St or e opening time St or e opening time Sto r e opening time Sto r e opening time Sto r e opening time S[...]

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PHASE RESEA RCH USER GU IDE TABLE OF CONTENTS 1 Fast Track 2+2 an d Fast Track 2+2/386 are t rad emark s of P has e Res earch © 1999 Phase Research TABLE O F CONTENT S 1 INTRODUCTION ............................................................................................................... 1-1 1-1 General ......................................[...]

TABLE OF CONTENTS 2 PHASE RESEA RCH USER GU IDE 10 RESET LOOP .................................................................................................................. 10-1 10-1 Reset Loop ............................................................................................................. 10-1 11 PRINT HEADER SCREEN ..............[...]

PHASE RESEA RCH USER GU IDE TABLE OF CONTENTS 3 TROUBLESHOOTING ......................................................................................................... A3-1 SET PARAMETERS WORKSHEETS ........................................................................... A4-1 INDEX ..............................................................[...]

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PHASE RESEA RCH USER GU IDE SECTION 1 - I NTRODUCTION 1-1 SECTION 1 - INTRODUCTION 1-1 General The Fast T rack 2+ 2/386 2000 Series T imer (herein also refe rred to as the T imer) helps you operate a drive-thru store more efficiently and profitably by tracking the progress of customer vehicles through the ordering and delivery process. Management a[...]

SECTION 1 - I NTRODUCTION 1-2 PHASE RESEA RCH USER GU IDE A fully functional system requires a customer-furnished Intercom, Menu Board Loop with V e hicle Detector and the Fast T rack 2+ 2/386 2000 Series T imer . At a minimum, the T imer contains a Main Console and a Remote Display . The Main Console interfaces with the customer -furnished Interco[...]

PHASE RESEA RCH USER GU IDE SECTION 1 - I NTRODUCTION 1-3 1-3 Features The Fast Track 2+2/386 2000 Series T imer helps you improve and maintain efficiency and prof- itability with t he following features: # Automatic operation that handles most of your routine requirements (For the most part, your job is to replace printer pape r and let the T i[...]

SECTION 1 - I NTRODUCTION 1-4 PHASE RESEA RCH USER GU IDE 1-4 Using The F ast T rack 2+2/386 2000 Se ries Timer Y ou can select, group, a nd analyze any of the data the T imer collects, with the T imer providing both detail and summary reports showing how vehicl es move through your drive-thru. Reports print automatically on a regular schedule. Whe[...]

PHASE RESEA RCH USER GU IDE SECTION 1 - I NTRODUCTION 1-5 1-5 Using this Ma nual This manual will familiarize you with all of the T imer ’ s functions and instruct you how to cus- tomize its behavior to meet your special or changing requirements. Simply look in the T able of Contents or Index for the section de scribing the feature. The manua l a[...]

SECTION 2 - O PERATION 2-1 PHASE RESEA RCH USER GU IDE SECTION 2 - OPERA TION 2-1 General The Fast T rack 2+2/386 2000 Series T imer operates automatically with a minimum of operator attention, updating the data on its Activity screen a nd Remote Displays, and printing r egularly scheduled automatic reports. 2-2 Principl es of Operation A fully fun[...]

PHASE RESEA RCH USER GU IDE SECTION 2 - O PERATION 2-2 The Main Console’ s interface with the customer-furnished Intercom and V e hicle Detector allows the Timer to detect a vehicl e that has been greet ed via Intercom upon a rrival at the Menu Board. W indow Loops allow the T imer to d etect the car ’ s arrival at and departure from the cash- [...]

SECTION 2 - O PERATION 2-3 PHASE RESEA RCH USER GU IDE Arri val of vehic le at Menu Board Loo p Generates VEHI CLE PR ESEN CE si gna l Employee keys microphone to gre et custom er Gen e rat es GR EET CANCEL signal V ehicle dep arts f rom Menu Board Loop Discontinue s V EHIC LE PR ESEN CE si gna l Generates VEHI CLE PR ESEN CE si gna l V ehicle arr [...]

PHASE RESEA RCH USER GU IDE SECTION 2 - O PERATION 2-4 2-2.1 Multiple V ehicles The T imer is capable of keeping track of up to 16 vehicles moving simultaneously through each drive-thru lane. The Timer can track the progress of each vehicle independently , accu- rately noting when each car moves onto or off a vehicle detection zone. 2-3 Elec trical[...]

SECTION 2 - O PERATION 2-5 PHASE RESEA RCH USER GU IDE SECTION 2 - OPERA TION 2-4 Remote Displays The Remote Displays are 5-by-9 inch modules with three illuminated digits visibl e on both sides. The Displays show minutes and seconds to document the time each car spends during key steps in the ordering and sales process. (When no cars a re in the d[...]

PHASE RESEA RCH USER GU IDE SECTION 2 - O PERATION 2-6 L1 TO L8 layout.wmf SECTION 2 - OPERA TION 2-5 LED St atus Light s The eight LED Status Lights on the Main Console show how customers are moving through your drive-thru system. Labeled L1 through L8, these lights are ac tivated when their corre- sponding stations are active or occupied. The pat[...]

SECTION 2 - O PERATION 2-7 PHASE RESEA RCH USER GU IDE SECTION 2 - OPERA TION 2-6 Keypad The Keypad is your entry to the T imer ’ s many f eatures and options, allowing you to access the T imer ’ s numerous screens and customize its reports and feature s. The keys and their basic f unctions are described below: EACH KEY PERFORMS SPECIAL FUNCTIO[...]

PHASE RESEA RCH USER GU IDE SECTION 2 - O PERATION 2-8 Pressing <KEYBOARD MODE> makes the keys with pink triangles act as a telephone-style Keypad, allowing you to enter charac ters and digits. Press the appropriate key f rom 0 through 9 one or more times to select the character you want to enter . Repeate dly pressing the keys cycles through[...]

SECTION 2 - O PERATION 2-9 PHASE RESEA RCH USER GU IDE SECTION 2 - OPERA TION 2-7 T hermal Printer The Thermal Printer prints reports and logs significant events that occur during the T imer ’ s operation, both automatically as scheduled and manually as desired. The printer uses special thermal paper tape, designed t o print only on the side faci[...]

PHASE RESEA RCH USER GU IDE SECTION 2 - O PERATION 2-10 THIS P AGE IS INTENTIONALL Y LEFT BLANK[...]

SECTION 3 - S CREENS 3-1 PHASE RESEA RCH USER GU IDE SECTION 3 - SCREENS 3-1 General This section describes the Fast Track 2+2/386 2000 Series T imer ’ s screens: how you can d is- play them and use the Keypa d to customize the Timer , as well a s analyze the data it c ollects and stores. Once you learn how to use a few of the screens, it will be[...]

PHASE RESEA RCH USER GU IDE SECTION 3 - S CREENS 3-2 Each screen is described in much greater detail in the following sections , with step-by-step instruc tions on how to acce ss and use ea ch screen. As you follow the instructions to display these screens, keep in mind that: H The starting point i s the Activity screen (See “A ctivity” on pa g[...]

SECTION 4 - A CTIVITY SCREEN 4-1 PHASE RESEA RCH USER GU IDE SECTION 4 - ACTIVITY SCREEN 4-1 Activity The Activity screen is your “Home Base” for system operation. IMPOR TANT: Y OUR SCREENS MAY VARY SOMEWHAT DEPENDING ON YO UR PARTICULAR CONFIGURATION. (Y ou may ha ve passed through more than one screen to reach a par ticular Fast T rack 2+2/38[...]

PHASE RESEA RCH USER GU IDE SECTION 4 - A CTIVITY SCREEN 4-2 # An event list wit h current car times and average car times # The time period for avera ges and totals # Number of cars now in the selected drive-thru lane (CARS IN LANE) # T otal number of cars passing through the selected lane during the time period # T otal number of P[...]

SECTION 5 - V IEW CONFIGURATION SCREEN 5-1 PHASE RESEA RCH USER GU IDE SECTION 5 - VIEW CONFIGURA TION SCREEN 5-1 View Config uration Screen s From ACTIVITY Screen (see “ACTIVITY SCREEN” on p age 4-1): 1. Press to open Menu scre en. 2. Press to move c ursor to [DRIVE-THRU CONFIG]. 3. Press to view the Main and Alternate Configurations. NOTE: No[...]

PHASE RESEA RCH USER GU IDE SECTION 5 - V IEW CONFIGURATION SCREEN 5-2 NOTE: The Alternate Configuration feature is used only when your drive-thru operation changes during the day . For example, if your store includes two windows, one of which is used only when busy , there is no reason to time that window when it is not in use. Therefore, Alt Conf[...]

SECTION 6 - V IEW PERIODS SCREEN 6-1 PHASE RESEA RCH USER GU IDE SECTION 6 - VIEW PERIODS SCREEN 6-1 View Periods This is a view-only screen that shows the cur rent daypart and shift settings. The ac tual program- ming is set on another screen (see “P ARAMETERS PROGRAMMING” on page 13-1). From ACTIVITY Screen (see “ACTIVITY SCREEN” on p age[...]

PHASE RESEA RCH USER GU IDE SECTION 7 - V IEW TARGET TIMES SCREEN 7-1 SECTION 7 - VIEW T ARGET TIMES SCREEN 7-1 View T ar get Times This screen shows the grading criteria and grades achieve d for dif fere nt tar get eve nts. This is a view-only dis play , showing data recorded only up to the time the screen was entered. The actual criteria used t o[...]

SECTION 8 - M ENU SCREEN 8-1 PHASE RESEA RCH USER GU IDE SECTION 8 - MENU SCREEN 8-1 Menu The Menu screen displays information about your Fast T rack 2+2/386 system, including menu options and instructions for accessing features. IMPOR TANT: Y OUR SCREENS MAY VARY SOMEWHAT DEPENDING ON YO UR PARTICULAR CONFIGURATION. A blinking underline (cursor) s[...]

PHASE RESEA RCH USER GU IDE SECTION 8 - M ENU SCREEN 8-2 The available menu option lines as listed below are described in more detail in the sections noted: # [REMOVE CAR FROM LANE] Section 9 # [RESET LOOP] Section 10 # [PRINT HEADER] Section 1 1 # [MANUAL REPOR TS] Section 12 # [SET P ARAMETERS] Section 13 # [DIAGNOSTICS] Section[...]

SECTION 9 - R EMOVE CAR 9-1 PHASE RESEA RCH USER GU IDE SECTION 9 - REMOVE CAR 9-1 Re move Car THIS FEA TURE REQUIRES AN ACCESS CODE FO R ENTR Y The Remove Car screen lets you manually synchronize the Fast T ra ck 2+2/386 2000 Series T imer . Y ou will rar ely need this option, however , a s the T imer normally synchronizes itself. From MENU Screen[...]

PHASE RESEA RCH USER GU IDE SECTION 9 - R EMOVE CAR 9-2 THIS P AGE IS INTENTIONALL Y LEFT BLANK[...]

SECTION 10 - RE SET LOOP 10-1 PHASE RESEA RCH USER GU IDE SECTION 10 - RESET LOOP 10-1 R eset Loo p THIS FEA TURE REQUIRES AN ACCESS CODE FO R ENTR Y This screen lets you manually reset an internal Fast T rack 2+2/386 2000 Series T imer Loop Detector that failed to reset when the last car left. This action should rarely be required. NOTE: Reset Loo[...]

PHASE RESEA RCH USER GU IDE SECTION 10 - R ESET LOOP 10-2 4. Press to move to the station you wa nt to adjust. 5. Press to reset the selected loop and turn off its loop light on the Main Console. (Only Loop Detectors internal to the T imer can be reset.)[...]

SECTION 11 - PR INT HEADER SCREEN 11-1 PHASE RESEA RCH USER GU IDE SECTION 1 1 - PRINT HEADER S CREEN 1 1-1 Print Store Header The [PRINT HEADER] function enables your Fast T rack 2+2/386 2000 Series T imer to print the St or e Header information. (The Menu will remain displayed during printing.) Customize the Print Heade r format above with your p[...]

PHASE RESEA RCH USER GU IDE SECTION 12 - M ANUAL REPORTS 12-1 SECTION 12 - MA NUAL REPOR TS 12-1 Manual Rep orts The Manual Reports screen is your entry to the manual reporting system. It allows you to request a report based on a selected portion of the historical data gather ed by the Fast T rack 2+2/386 2000 Series T imer . From MENU Screen: 1. P[...]

SECTION 12 - M ANUAL REPORTS 12-2 PHASE RESEA RCH USER GU IDE NOTE: A Manual Report can provide the answer to almost any kind of question you might ask about your data. Use a Manual Report to see how your s tore is meeting performance standa rds, to compare shifts or time periods, and for many other useful purposes. Defining and producing a Manual [...]

PHASE RESEA RCH USER GU IDE SECTION 12 - M ANUAL REPORTS 12-3 12-1.1.1 Daily Report s From MANUAL REPOR TS Screen (see “MANUA L REPOR TS” on page 12-1): 1. Press to move cursor to [DAIL Y]. 2. Press . Y ou are now in the Daily Reports screen. 3. Press to move cursor to the desired day(s). 4. Press to select or to deselect a s pecific day (you m[...]

SECTION 12 - M ANUAL REPORTS 12-4 PHASE RESEA RCH USER GU IDE The Report Format Sele ction screen lets you pick the starting and ending dates of a time range for which Daily Reports will be produced. NOTE: If you have selected individual periods, the FROM and TO dates are fixed based on the earliest and latest peri ods you chose. 6. Press to move t[...]

PHASE RESEA RCH USER GU IDE SECTION 12 - M ANUAL REPORTS 12-5 9. Press to produce the selected scree n or printer report. The T imer will display SEARCHING and/or PROCESSING for up to several seconds before the report is displayed or printed. 10. P r ess when viewing a screen repor t to display the corresponding grading report. This screen shows co[...]

SECTION 12 - M ANUAL REPORTS 12-6 PHASE RESEA RCH USER GU IDE 12-1.1.2 W e ekly Report s From MANUAL REPOR TS Screen (see “MANUA L REPOR TS” on page 12-1): 1. Press to move cursor to [WEEKL Y]. 2. Press . Y ou are now in the W ee kly Reports screen. 3. Press to move cursor to the desired week(s). 4. Press to select or t o deselect a specif ic w[...]

PHASE RESEA RCH USER GU IDE SECTION 12 - M ANUAL REPORTS 12-7 The Report Format Sele ction screen lets you pick the starting and ending dates of a time range for which W eekly Reports will be produced. NOTE: If you have selected individual periods, the FROM and TO dates are fixed based on the earliest and latest peri ods you chose. 6. Press to move[...]

SECTION 12 - M ANUAL REPORTS 12-8 PHASE RESEA RCH USER GU IDE 9. Press to produce the selected scree n or printer report. The T imer will display SEARCHING and/or PROCESSING for up to several seconds before the report is displayed or printed. 10. P r ess when viewing a screen repor t to display the corresponding grading report. This screen shows co[...]

PHASE RESEA RCH USER GU IDE SECTION 12 - M ANUAL REPORTS 12-9 12-1.1.3 Monthly Report s From MANUAL REPOR TS Screen (see “MANUA L REPOR TS” on page 12-1): 1. Press to move cursor to [MONTHL Y]. 2. Press . Y ou are now in the Monthly Reports screen. 3. Press to move cursor to the desired month(s). 4. Press to select or to desele ct a specific mo[...]

SECTION 12 - M ANUAL REPORTS 12-10 PHASE RESEA RCH USER GU IDE The Report Format Sele ction screen lets you pick the starting and ending dates of a time range for which Monthly Reports will be produced. NOTE: If you have selected individual periods, the FROM and TO dates are fixed based on the earliest and latest peri ods you chose. 6. Press to mov[...]

PHASE RESEA RCH USER GU IDE SECTION 12 - M ANUAL REPORTS 12-11 9. Press to produce the selected scree n or printer report. The T imer will display SEARCHING and/or PROCESSING for up to several seconds before the report is displayed or printed. 10. P r ess when viewing a screen repor t to display the corresponding grading report. This screen shows c[...]

SECTION 12 - M ANUAL REPORT SCREENS 12-12 PHASE RESEA RCH USER GU IDE SECTION 12 - M ANUAL REPORT 12-1.2 H ourly and Custom Repo rts From MANUAL REPOR TS Screen (see “MANUA L REPOR TS” on page 12-1): 1. Press to move cursor to [CUSTOM] or leave cursor on [HOURL Y]. 2. Press . Y ou are now in either the Custom (displayed below) or Hourly Reports[...]

PHASE RESEA RCH USER GU IDE SECTION 12 - M ANUAL REPORT SCREENS 12-13 6. Pre ss to set the date s. 7. Press to move the cursor to [VIEW] or [PRINT] in order to send the report to either the display or the printer . Selecting the [VIEW] or [PRINT] option below the REPOR T BY A VERAGE field will produc e a single report that average s all the se lect[...]

SECTION 12 - M ANUAL REPORT SCREENS 12-14 PHASE RESEA RCH USER GU IDE SECTION 12 - MANU AL REPORT 12-1.3 Dayp art and Shif t Report s The Daypart and Shift Report screens let you set reporting for one or more dayparts or shifts. 12-1.3.1 Dayp art Report s From MANUAL REPOR TS Screen (see “MANUA L REPOR TS” on page 12-1): 1. Press to move cursor[...]

PHASE RESEA RCH USER GU IDE SECTION 12 - M ANUAL REPORT SCREENS 12-15 The Report Format Sele ction screen lets you pick the starting and ending dates of a time range for which Daypart Reports will be produced. 6. Press to move the cursor to the F ROM or TO fields, to the month, date and/or year field(s) requiring adjustment. 7. Press to adjust the [...]

SECTION 12 - M ANUAL REPORT SCREENS 12-16 PHASE RESEA RCH USER GU IDE 9. Press to produce the selected screen or printer report. The Timer will display SEARCHING and/or PROCESSING for up to several seconds before the report is displayed or printed. 10. Press when viewing a screen report to display the corresponding grad- ing report. This screen sho[...]

PHASE RESEA RCH USER GU IDE SECTION 12 - M ANUAL REPORT SCREENS 12-17 12-1.3.2 Shif t Report s From MANUAL REPOR TS Screen (see “MANUA L REPOR TS” on page 12-1): 1. Press to move cursor to [SHIFTS]. 2. Press . Y ou are now in the Shifts screen. 3. Press to move cursor to the desired shift row(s). 4. Press to select or to deselect a specific shi[...]

SECTION 12 - M ANUAL REPORT SCREENS 12-18 PHASE RESEA RCH USER GU IDE The Report Format Sele ction screen lets you pick the starting and ending dates of a time range for which Shift R eports will be produce d. 6. Press to move the cursor to the F ROM or TO fields, to the month, date and/or year field(s) requiring adjustment. 7. Press to adjust the [...]

PHASE RESEA RCH USER GU IDE SECTION 12 - M ANUAL REPORT SCREENS 12-19 9. Press to produce the s elected screen or printer report. The T imer will display SEARCHING and/or PROCESSING for up to sev eral seconds before the report is displayed or printed. 10. Press when viewing a screen report to display the corresponding grad - ing report. This screen[...]

SECTION 12 - M ANUAL REPORT SCREENS 12-20 PHASE RESEA RCH USER GU IDE SECTION 12 - MA NUAL REPORT 12-1.4 Y ear to Date Report s The Y ear to Da te Reports screen shows the number of cars that pass through your drive-thru lanes and stations and the average time at each, since January 1 of the curre nt year . From MANUAL REPOR TS Screen (see “MANUA[...]

PHASE RESEA RCH USER GU IDE SECTION 12 - M ANUAL REPORT SCREENS 12-21 5. Press to move the cursor to [VIEW] or [PRINT] in order to send the report to either the display or the printer . Selecting the [VIEW] option will produce a single report that averages all the selected data. Selecting the [PRINT] selection will produce the same s i ngle report,[...]

SECTION 12 - M ANUAL REPORT SCREENS 12-22 PHASE RESEA RCH USER GU IDE SECTION 12 - MA NUAL REPORT 12-1.5 Car b y Car Report s The Car by Car Reports allow you to define reports that provide information about each car passing through your drive-thru. 12-1.5.1 Car by Ca r Report s by St ation From MANUAL REPOR TS Screen (see “MANUA L REPOR TS” on[...]

PHASE RESEA RCH USER GU IDE SECTION 12 - M ANUAL REPORT SCREENS 12-23 5. Press or to toggle selection ON or OFF . Y our selections are now highlighted. NOTE: Pullouts and other (FT) events will not be reported unless you ch ange the settings from OFF (default setting) to ON.[...]

SECTION 12 - M ANUAL REPORT SCREENS 12-24 PHASE RESEA RCH USER GU IDE 12-1.5.2 Car by Car Reports by T ime and Date From MANUAL REPOR TS Screen (see “MANUA L REPOR TS” on page 12-1): 1. Press to move cursor to [CAR BY CAR]. 2. Press . Y ou are now in the Car by Car screen. 3. Press to move cursor to the desired event and grade row . 4. Press to[...]

PHASE RESEA RCH USER GU IDE SECTION 12 - M ANUAL REPORT SCREENS 12-25 6. Press to view the screen below , on which you can define the time period and date range for your Car by Car report. The events and grad es you previously selecte d ar e displ ayed below the current time/date and type of report (C AR by CAR). 7. Press to move cursor to time and[...]

SECTION 12 - M ANUAL REPORT SCREENS 12-26 PHASE RESEA RCH USER GU IDE The following is a sample Car by Car Report with rows for each event, using the actual event names in your configuration. Each row shows time of day , station name, letter grade, and actual time duration of event. SAT SEP 23, 20 00 SUN SEP 24, 20 00 MON SEP 25, 20 00 1:23PM PO WE[...]

PHASE RESEA RCH USER GU IDE SECTION 13 - PA RAMETERS PROGRAMMING 13-1 SECTION 13 - P ARAMETERS PROGRAMMING 13-1 Parameter s Programming THIS FEA TURE RE QUIRES AN ACCESS CODE FOR ENTRY . The Set Parameters screen lets you customize your T imer to match changing store requirements (operating hou rs, shift times, or automatic reporting requirements).[...]

SECTION 13 - PA RAMETERS PROGRAMMING 13-2 PHASE RESEA RCH USER GU IDE 2. Press to move cursor to [SET P ARAMETERS]. 3. Press . Y ou are now prompted to enter your Access Code. 4. Press the numbered pink keys (0 - 9) to enter your six-digit Access Code. See “Assign Access Codes” on page 13-3. Y ou are now in the S tore Para meters screen, and th[...]

PHASE RESEA RCH USER GU IDE SECTION 13 - PA RAMETERS PROGRAMMING 13-3 13-1.1 Assig n Access Codes The Access Codes screen le ts you secure your system from unauthorized use. From STORE P ARAMETERS Screen ( see “P ARAMETERS PR OGRAMMING” on page 13-1): 1. Press . Y ou are now in the Set Acce ss Codes screen. 11:00 AM MON FEB 23 STORE PARAM E TER[...]

SECTION 13 - PA RAMETERS PROGRAMMING 13-4 PHASE RESEA RCH USER GU IDE NOTE: Y ou ma y assign up to four Access Codes, identified as A, B , C, and D on the Set Access Codes screen. An unused Access Code is displayed as “UNUSED.” A used Ac cess Code is displayed as “ SET .” (When no acce ss code has been set, the def ault access code is 00000[...]

PHASE RESEA RCH USER GU IDE SECTION 13 - PA RAMETERS PROGRAMMING 13-5 IMPOR TANT: IF THE SELECTED ACCESS CODE IS UNUSED, THE P ASSWORD ENTR Y SCREEN (SEE PREVIOUS P AGE) WILL APPEAR . IF THE ACCESS CODE HAS ALREADY BEEN SET, THE FOLLOWING TECH CODES SCREEN WILL APPEAR . NOTE: Y ou must call Phase R esearc h t o obtain a “TECH CODE” in order to [...]

SECTION 13 - PA RAMETERS PROGRAMMING 13-6 PHASE RESEA RCH USER GU IDE SECTION 13 - P ARAMETERS 13-1 .2 Time /Store Hou rs The T ime/Store Hours screen lets you set the current date and time and the day considered to be the first day of the week for your store. It also lets you set the daily store opening and clos- ing times for eac h day of the wee[...]

PHASE RESEA RCH USER GU IDE SECTION 13 - PA RAMETERS PROGRAMMING 13-7 NOTE: T o set up a store for a 24-hour day , set the OPEN and CLOSE times the same. When CLOSE time is s et to the same tim e a s OPEN time, CLOSE time field will displa y 24 HOU R. NOTE: Y ou may se t a particular day as CLOSED by pressing on the day’ s OPEN time until it read[...]

SECTION 13 - PA RAMETERS PROGRAMMING 13-8 PHASE RESEA RCH USER GU IDE SECTION 13 - P ARAMETERS 13-1.3 Store Hea ding The Store Heading screen lets you enter text for the Header , which you can print using the [PRINT HEADER] function on the Menu screen. (The Header c an be automatically printed with some reports to identify them by thei r store.) Th[...]

PHASE RESEA RCH USER GU IDE SECTION 13 - PA RAMETERS PROGRAMMING 13-9 5. Press the number key(s) repeate dly until the desired character is displayed. F or example, pressing the number “2” key (PRINT DISPLA Y): One time will display an “A” Tw o times will display a “B” Thr ee times will di splay a “C” Four times will display a “2?[...]

SECTION 13 - PA RAMETERS PROGRAMMING 13-10 PHASE RESEA RCH USER GU IDE SECTION 13 - P ARAMETERS 13-1.4 Set Dayp art s The Set Dayparts screen lets you break each day into a number of smaller units called day- parts, which are used to group data for viewing and reporting. From STORE P ARAMETERS Screen ( see “P ARAMETERS PR OGRAMMING” on page 13-[...]

PHASE RESEA RCH USER GU IDE SECTION 13 - PA RAMETERS PROGRAMMING 13-11 7. Press to change the time in 15-minute increments. The T imer adjusts autom atically to prevent time gaps or overlap s. NOTE: The ending time of each daypart coincides wi th the sta rting time of the next daypart for the same day , though you may use different dayparts for eac[...]

SECTION 13 - PA RAMETERS PROGRAMMING 13-12 PHASE RESEA RCH USER GU IDE SECTION 13 - P ARAMETERS 13-1.5 Set Shif t s The Set Shifts screen lets you divide each day into smaller units called shifts, which are used to group data for viewing and reporting. From STORE P ARAMETERS Screen ( see “P ARAMETERS PR OGRAMMING” on page 13-1): 1. Press to sel[...]

PHASE RESEA RCH USER GU IDE SECTION 13 - PA RAMETERS PROGRAMMING 13-13 7. Press to change the time in 15-minute increments. The T imer adjusts autom atically to prevent time gaps or overlap s. NOTE: The ending time of each shift coincide s with the starting time of the next shift for the same day , though you may use different shifts for each day o[...]

SECTION 13 - PA RAMETERS PROGRAMMING 13-14 PHASE RESEA RCH USER GU IDE SECTION 13 - P ARAMETERS 13-1.6 Set T arget s The Set T argets screen lets you create a system of target times, audible indicators (beeps), and letter grades for any or all programmed event(s). From STORE P ARAMETERS Screen ( see “P ARAMETERS PR OGRAMMING” on page 13-1): 1. [...]

PHASE RESEA RCH USER GU IDE SECTION 13 - PA RAMETERS PROGRAMMING 13-15 9. Press or t o select the desired daypart. 10. Press to move the cursor to BEEP . 1 1. Press to move the cursor to [=] immediately to the right of BEEP ON ARRIV AL. 12. Press or to toggle the BEEP ON ARRIV AL option to YES or NO. 13. Press to select the grade (A , B, C, etc.) f[...]

SECTION 13 - PA RAMETERS PROGRAMMING 13-16 PHASE RESEA RCH USER GU IDE 18. Press to move the cursor to the field that begins F REPEA T . 19. Press to move the cursor to the field just to the right of @. 20. Press or to set the number of time s you want the beep to re peat. The Remote Display will sound two successive short beeps at intervals of 2, [...]

PHASE RESEA RCH USER GU IDE SECTION 13 - PA RAMETERS PROGRAMMING 13-17 SECTION 13 - P ARAMETERS 13-1.7 Set Printer Option s The Set Printer Options screen lets you select automatic report printi ng that matches your requirements, providing 16 dif ferent report settings to give you a great deal of flexibility . From STORE P ARAMETERS Screen ( see ?[...]

SECTION 13 - PA RAMETERS PROGRAMMING 13-18 PHASE RESEA RCH USER GU IDE 4. Press or to se lect the report option. The T imer displays an X for each select ion. 5. Press to move the cursor t o REPOR T . 6. Press to move the cursor to [@ ] immediately to the right of REPOR T . 7. Press or to select one of two options: a specified time (time=) or a spe[...]

PHASE RESEA RCH USER GU IDE SECTION 13 - PA RAMETERS PROGRAMMING 13-19 IMPOR TANT: Samples of the Printer report tapes gene rated by the automatic reporting feature of the Ti me r are shown in “PRINTER REPOR T T APES” (Appen- dix 1). 17. Press or t o select ON (to print the PEC report as car s move through the drive-thru) or OFF . 18. Press to [...]

SECTION 13 - PA RAMETERS PROGRAMMING 13-20 PHASE RESEA RCH USER GU IDE SECTION 13 - P ARAMETERS 13-1.8 Set Remote Display Opt ions THIS FEA TURE REQUIRES AN ACCESS CODE FO R ENTR Y The Set Remote Display Options screen lets you select the information that appears on the Rem ote Dis play s. From STORE P ARAMETERS Screen ( see “P ARAMETERS PR OGRAM[...]

PHASE RESEA RCH USER GU IDE SECTION 13 - PA RAMETERS PROGRAMMING 13-21 NOTE: If you do not know the number associated with a particular Remote Display , remove and reconnect the five-pin connector atop the Display . Do not r emove the connec tor by pulling on the gray cable; remove it only b y pulling on its black base. The unit then goes through a[...]

SECTION 13 - PA RAMETERS PROGRAMMING 13-22 PHASE RESEA RCH USER GU IDE 5.b. Press to move cursor to the right of the percentage. 5.c. P ress or to select the d esired percentage a t which the Display will change color . 5.d. Press to move the cursor to [%] . 5.e. Press or to select the event to be monitored. 6. Press to move the cursor to [FLASH A [...]

PHASE RESEA RCH USER GU IDE SECTION 13 - PA RAMETERS PROGRAMMING 13-23 SECTION 13 - P ARAMETERS 13-1.9 Set Remote A ddressing IF IT IS NECESSARY T O C HANGE A REMOTE DISPLAY’S ADDRESS, USE THE FOLLOWING STEPS: 1. Unplug the five-pin connector from the top of the Remote Display a nd remove the display from its mounting. R e move the two (2) smalle[...]

SECTION 13 - PA RAMETERS PROGRAMMING 13-24 PHASE RESEA RCH USER GU IDE SECTION 13 - P ARAMETERS 13-1.1 0 Night Manag er THIS FEATUR E REQUIRES AN ACCESS CODE FO R ENTRY The Night Manager screen allows you to view and print par ticular events over a specified time period to track such events, as well as identify pr oblems and their causes (which is [...]

PHASE RESEA RCH USER GU IDE SECTION 13 - PA RAMETERS PROGRAMMING 13-25 4. Press to move the cursor to [VIEW] or [PRINT] in order to send the report to either the display or the pr inter . NOTE: Selecting VIEW allows you to “drill down” through two more screens of greater detail (one for F T EVENTS and one for PULL OU TS). Selecting PRINT will c[...]

SECTION 13 - PA RAMETERS PROGRAMMING 13-26 PHASE RESEA RCH USER GU IDE 13-1.10 .1 Sh ow Event De t a il The Show Event Detail screen displays more detail for the event (FT EVENTS) selected on the first Night Manager screen. 1. From STORE P ARAMETERS Sc reen (see “P ARAMET ERS PROGRAM- MING” on page 13-1): 2. Press t o select [NIGHT MANAGER] . 3[...]

PHASE RESEA RCH USER GU IDE SECTION 13 - PA RAMETERS PROGRAMMING 13-27 7. Press to move the cursor to [FT EVENTS]. 8. Press to “drill down” to view a more detailed screen f or FT EVENTS. The display shows the conditions that contribut ed to the FT Events count.[...]

SECTION 13 - PA RAMETERS PROGRAMMING 13-28 PHASE RESEA RCH USER GU IDE 13-1.10.2 Show E vent Count s The Show Event Counts screen displays more detail for the event (PULLOU TS) selected on the previous screen. 1. From STORE P ARAMETERS Sc reen (see “P ARAMET ERS PROGRAM- MING” on page 13-1): 2. Press t o select [NIGHT MANAGER] . 3. Press . Y ou[...]

PHASE RESEA RCH USER GU IDE SECTION 13 - PA RAMETERS PROGRAMMING 13-29 7. Press to move the cursor t o [PULL O UTS]. 8. Press to “drill down” to view a more detailed screen f or PULLOUTS. The display shows the conditions that c ontributed to the Pullouts count.[...]

SECTION 14 - DIAGNO STICS SCREENS 14-1 PHASE RESEA RCH USER GU IDE SECTION 14 - DIAGNOSTICS SCREENS 14-1 Diagn ostics THIS FEA TURE REQUIRES AN ACCESS CODE FO R ENTR Y The Diagnostic screen is a monitoring feature that lets you view the number of operating excep- tions – FT (Fast T rack) Events and Pullouts – for a particular da y of operation.[...]

PHASE RESEA RCH USER GU IDE SECTION 14 - D IAGNOSTICS SCREENS 14-2 NOTE: Selecting either [VIEW] or [PRINT] will allow you to view three Diagnostic screens (all showing details about the FT EVENTS and PULLOUTS, as shown on screens below): Choosing [PRINT] will produce these three Diagnostic screens on a single repor t tape. Selecting [VIEW ] will a[...]

SECTION 15 - RE SET MEMORY 15-1 PHASE RESEA RCH USER GU IDE SECTION 15 - RESET MEMOR Y 15-1 Reset Memo ry THIS FEA TUR E REQUIRES A TECH CODE FOR ENTRY The Reset Memory scree n allows you to erase al l historical event data in the memory . CAUTION: THIS SCR EEN WAR NS THAT IF YOU PR ESS THE KEY , YOU WILL ERASE A LL HISTO RICAL EVENT DATA PERMANENT[...]

PHASE RESEA RCH USER GU IDE SECTION 15 - R ESET MEMORY 15-2 NOTE: The Fast T rack 2+2/386 memory is capable of storing up to 131,000 events. Once its data exceeds that amount, the T imer will begin writing over the oldest data. If your T imer monitors five stations (Menu, Greet, W in1, W in2, and Line ), it will create five events for each vehicle [...]

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PHASE RESEA RCH USER GU IDE PRINTER REPORT TAPES A1-1 A P P E N D I X 1 PRINTER REPORT T APES The sample Printer report t ape below details the meaning of e ach entry on a re port generated by the automatic reporting feature of the T imer . The following four pages fea- ture Printer tape examples of the 16 dif ferent reporting options: NOTE: The Pr[...]

PRINTER REPORT TAPES A1-2 PHASE RESEA RCH USER GU IDE A P P E N D I X 1 HOURLY REPORTS 4:00 PM MON F EB 23 199 9 START- ST OP 3:00 PM <> 4 :00 PM A SIDE #CAR S AVG MENU 19 :58 GREET 19 :04 PICK UP 19 1:11 TOTAL 19 2:40 PULLOUT S = 1 EVENT: MEN U TARGET #CA RS % A7 3 5 B4 2 3 C4 2 0 D2 1 2 F2 1 0 EVENT: G REE T TARGET #CA RS % A1 8 9 5 F1 5 EV[...]

PHASE RESEA RCH USER GU IDE PRINTER REPORT TAPES A1-3 A P P E N D I X 1 DAYPART REPO RTS 1:30 AM MO N FEB 2 3 1999 START- DAYPARTX -ST OP 11:00 AM <> 1:3 0 PM A SIDE #CA RS A VG MENU 122 :5 2 GREET 122 :04 PICK UP 1 22 1:19 TOTAL 122 2:4 8 PULLOUT S = 1 EVENT: ME NU TARGET #C ARS % A4 2 3 5 B3 5 2 8 C2 4 2 0 D1 3 1 1 F7 6 EVENT: GR EET TARGET[...]

PRINTER REPORT TAPES A1-4 PHASE RESEA RCH USER GU IDE A P P E N D I X 1 SHIFT REPORTS 4:00 PM MON F EB 23 1999 START- -S TOP 10:00AM <> 4:00P M A SIDE #CARS A VG MENU 198 :58 GREET 198 :0 4 PICK UP 198 1:11 TOTAL 198 2:4 0 PULLOUT S = 1 EVENT: ME NU TARGET #C ARS % A7 7 3 9 B4 4 2 2 C4 0 2 0 D2 2 1 1 F1 5 8 EVENT: GR EET TARGET #C ARS % A 1 8[...]

PHASE RESEA RCH USER GU IDE PRINTER REPORT TAPES A1-5 A P P E N D I X 1 DAILY REPORTS 12:00 AM M ON FEB 23 19 99 START- DAI LY -STO P 6:00 AM <> 12: 00 AM A SIDE #CARS AVG MENU 241 :52 GREET 240 :04 PICK UP 2 40 1:1 9 TOTAL 240 2:48 PULLOUT S = 1 EVENT: ME NU TARGET #C ARS % A1 4 3 5 9 B2 2 9 C4 9 2 0 D1 5 6 F1 1 4 EVENT: GR EET TARGET #C ARS[...]

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PHASE RESEA RCH USER GU IDE DEFINITIONS OF TERMS A2-1 A P P E N D I X 2 DEFINITIO NS O F TERMS DRIVE-THRU TIMER- A computer technology manage ment tool to mea sure and monitor dri ve-thru speed of servi ce in a fast foo d restau rant EVENT - Occur rences in the dr i ve-t hru and/or the T imer itself THE FOLLOWING ARE EXAMPL ES OF EVENT S: ACCESS CO[...]

DEFINITIONS OF TERMS A2-2 PHASE RESEA RCH USER GU IDE A P P E N D I X 2 GREET TIME- The time ta ken to res pond to a ca r that has ar rived at th e Menu Bo ard/o rder po int MAX CARS- The T imer ’ s automati c subtraction of a car whe n the actual number of cars exceeds the number that has been prog rammed (using the drive-thr u configur ation fe[...]

PHASE RESEA RCH USER GU IDE TROUBLESHOOTING A3-1 A P P E N D I X 3 TROUB LESHOOTING TROUBLE PROBABLE CAUSE SOLUTION P RINTER Paper jam. Remove jammed paper and reloa d prin ter . Res et printer . Printer locks up. Paper jam. Remove jammed paper , rel oad pa per , and res et printer . Paper advances but does not print. Incorrect paper type. Use spec[...]

TROUBLESHOOTING A3-2 PHASE RESEA RCH USER GU IDE A P P E N D I X 3 R EMOT E Displays colon (:) only . Brown-out or powe r sur ge . Unplug cable from top of Remote and then plug b ack in. W ait for Remote to stop counting down and press Main Menu twice. Remote needs to be reset. Unplug cable from top of Remote and then plug b ack in. W ait for Remot[...]

PHASE RESEA RCH USER GU IDE TROUBLESHOOTING A3-3 A P P E N D I X 3 M AIN C ONSOL E T imer inacc urately shows store as closed. St ore hours set incor rectly . Reset store hours. T imer continues t iming though no cars are in drive- thru. Slowpoke. Timer fixes its e lf. Possible dete ction issue. Contact dealer or f actory . T imer does not have pow[...]

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PHASE RESEA RCH USER GU IDE SET PARAMETER S WORKSHEETS A4-1 A P P E N D I X 4 SET P ARAMETERS WORKSHEETS S ET P ARAMETERS W OR K S HEET S AMPLE She e t 1 St or e Hea der Store : FAS T BUR G ER Nu m b er: 123 4 Mana ger: JON E S Phone : ( 1 23) 4 56- 788 9 Modem: ( 1 23) 4 56- 789 0 City: ANY TOW N STOR E HO U R S 1 st d a y of w eek: M ON PRI N TER[...]

SET PARAMETER S WORKSHEETS A4-2 PHASE RESEA RCH USER GU IDE A P P E N D I X 4 S ET P ARA METERS W OR K S HEET S AMPLE She e t 2 Ta r ge t = AM E N U Ta r g e t= BE E P ON AR RI VA L = NO BE E P ON AR R IVA L= T ime B P T ime B P A< = :30 1 N A< = B< = :45 2 N B< = C< = 1:00 3 N C< = D< = 1:30 4 N D< = F> 1:30 2 N F> FR[...]

PHASE RESEA RCH USER GU IDE SET PARAMETER S WORKSHEETS A4-3 A P P E N D I X 4 St ore H ea der St ore : Nu m be r : Man ag e r: Ph one: Modem : Ci t y: ST O R E H O U R S 1 st da y o f we ek : PRIN T E R OPT ION S RT DA W K M O Ho u r OP E N - C LOS E Daypa r t SU N - Shif t MON - Da i l y TUE - WE D - Re p o r t @ CL O SE + or THU - ti m e= FR I - [...]

SET PARAMETER S WORKSHEETS A4-4 PHASE RESEA RCH USER GU IDE A P P E N D I X 4 Ta rge t= Ta rge t= BEE P ON ARR IVAL= BEE P ON AR RIVA L= Time B P T im e B P A< = A< = B< = B< = C< = C< = D< = D< = F> F> FR e p e a t@ SE C F R ep ea t @ SE C Ta rge t= Ta rge t= BEE P ON ARR IVAL= BEE P ON AR RIVA L= Time B P T im e B P [...]

PHASE RESEA RCH USER GU IDE SET PARAMETER S WORKSHEETS A4-5 A P P E N D I X 4 DAYPARTS AND SHIFTS RECORD DA TE: _________ _________ ______ Daypart s Sun M on T ue W ed Thu r Fri Sat sta rt stop sta rt stop start stop start stop start stop start stop start st o p 1 St o r e opening time St o r e opening time St o r e opening time St o r e opening ti[...]

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PHASE RESEA RCH USER GU IDE INDEX A5-1 A P P E N D I X 5 INDEX S YMBOLS +/- Ke ys Description of .................................................................................................................. ........ 2-7 A A/B/A+B Key Description of ................................................................................................[...]

INDEX A5-2 PHASE RESEA RCH USER GU IDE A P P E N D I X 5 Change Header Settings ......................................................................................................... 13-8 Change Store Hours ................................................................................................................ 13-6 Clear Key Description [...]

PHASE RESEA RCH USER GU IDE INDEX A5-3 A P P E N D I X 5 E Electrical Power Outage .......................................................................................................... 2-4 Enter Select Key Description of .................................................................................................................. ........ [...]

INDEX A5-4 PHASE RESEA RCH USER GU IDE A P P E N D I X 5 I Intercom ............................................................................................................................... 1-2, 2-1 K Keyboard Mode Ke y Description of .............................................................................................................[...]

PHASE RESEA RCH USER GU IDE INDEX A5-5 A P P E N D I X 5 Manual Reports Screen Brief Description of ............................................................................................................. .... 3-1 Illustration ..................................................... .............................................................. .[...]

INDEX A5-6 PHASE RESEA RCH USER GU IDE A P P E N D I X 5 Parameters See Param eters Pr ogramm ing Access Codes See Set Access Codes Scr een Dayparts See Set Dayparts Scr een Heading See Heading Scr een Night Manager See Night Manager Scr een Printer Option s See Set Printer Options Sc r een Rem ote Di spla y Optio ns S ee Set Remote Display Options[...]

PHASE RESEA RCH USER GU IDE INDEX A5-7 A P P E N D I X 5 Report Format Selectio n Screen (Daily, Weekly, and Mo nthly Reports) Illustration .......................................................................................................... 12-4, 12-7 , 12-10 Report Format Selection Screen (D aypart or Shift Reports) Illustration ............[...]

INDEX A5-8 PHASE RESEA RCH USER GU IDE A P P E N D I X 5 Set Targets Screen Illustration ..................................................... .............................................................. ......... 13-14 Set Text to Appear in Header ............................................................................................... 13-[...]

PHASE RESEA RCH USER GU IDE INDEX A5-9 A P P E N D I X 5 V Vehicle Detector .................................................................................................................. 1- 2, 2-1 Vehicle Presence Signal ............................................................................................................ 2-2 View Configu[...]

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