Aiphone TALKMASTER IP-EWST manual

T a l k M as t e r ™ I P i n t e r c o m s y s t e m Software User Guide For all IP -series 1 0/100 Ethernet I nterc oms Models IP-EWST, IP EWST-POE[...]

Table of Contents ii Table of Contents We lcome T o T alk M ast er ................................................................................................................................................... 1 Welco m e ............................................ ..............................................................................[...]

Table of Contents iii Config uring I ntercoms .................................................................................................................................................. 33 Confi gure Inter coms ....................................................................................................................................[...]

1 Welcome To TalkMaster Welcome W elcome To TalkMas ter™ LE! If you are up grading from an earlier version of T alk Master™, please re view the R elease Notes . To setup and configure your IP-ser ies intercom s, pleas e review Config ure Interco ms. If you would l ike help o n using Talk Master, pleas e revie w TalkMaster O verview. Release Not[...]

Welcome To Talk M aster 2 • The Pref erence "Talk button enabled by mouse c lick and hold " has been re named to " Hold down Talk button while s peaking (PT T)" • Corrected "Int ercom configuration cha nges fail" whe n W indows Regional O ptions are not set to English • Corrected "UD P Audio pr oblem s"[...]

Welcome To Talk M aster 3 • Audio sent to multiple inter coms is sent as a singl e a UDP br oadcast • Console for warding and re trieval • Specify alternat ive IP addr esses for intercom forwarding in the event of T alkMas ter console failure • Specify durat ion of tim e for activation of door/open r elay within t he IP Interc om System Req[...]

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5 Using TalkMaster TalkMas ter Overview TalkMaster ™ is a soft ware program designed to work with Aiphone ’s IP-series Intercom s. TalkMaster has two m ain functions. First, T alkMaster m ust be used to co nfigure the I P address inf ormation and re lated feat ures for your IP interc oms. T alkMaster searc hes for an y Intercom s on your net wo[...]

Using TalkMaster 6 TalkMaster can listen f or incom ing calls in one of three "modes": Call Announ cement w ith audible and v isual ale rts In this m ode, pressing the Intercom button notif ies the T alkMaster opera tor b y an audible and/or visua l alert. The T alk Master operator res ponds and c ontrols the m icrophon e at that intercom[...]

Using TalkMaster 7 The f ollowing sections d escribe the ar eas of the T alkMaster ™ main sc reen. 1 Tool Bar 2 Intercom View / Custom View tabs 3 Calls W aiting Queue 4 Auto Respo nse setting 5 Talk Mode set ting 6 Audio Archi ve setting 7 Listen Mode s etting 8 System Ev ents windo w Tool Bar Forward Inter com s to an alternate T alkMaster Cons[...]

Using TalkMaster 8 The A n swer Late r button is displayed when the A c tivate Call Announcem ent option i n m enu Admin - Pref erences - Options has been check ed and a call is incom ing. • Activating the T alk or Liste n buttons a nswers the c all and rem oves the Answer Later bu tton from the screen • Pressing this button sends a m essage (i[...]

Using TalkMaster 9 Right click ing on an Inter com displays the foll owing Int ercom Options context m enu • Send announ cement to selected unit - Click to send the w ave file defin ed in m enu Admin     Preferences - Startup Audio to the Int ercom • Activity and Connection Details - Click to display the durat ion of the Int ercom s[...]

Using TalkMaster 10 Right click ing on a Pagi ng Group d isplays the f ollowing Pa ging Group c ontext m enu: The connec tion status of each Int ercom in the group i s listed. Calls Wai ting This list sho ws calls that ar e waiting t o be ans wered. • If you single c lick on the e ntr y, that intercom is selected in the Intercom View / Cu stom Vi[...]

Using TalkMaster 11 Any intercom that tries t o contact t he console is sent a m essage indicat ing that n o one is available to tak e their c all. Please see Unattended Console f or mor e information. Clicking the Can cel butt on returns the console to normal operat ion. Listen Mode The Listen Mod e determines if the List en button is autom atical[...]

Using TalkMaster 12 An important benefit of us ing Aut omatic mode is that other intercoms are preclud ed from interrupting y our "convers ation" becaus e the Ta lk or Listen but ton is alway s active. TalkMaster w ill not inter rupt a call i f there is alrea dy one in pr ogress. Any other int ercom that tries to contac t Talk Master will[...]

Using TalkMaster 13 Selected - ref ers to th e intercom currently highl ighted in bl ue in the Inte rcom View / Custo m View list. T his option all ows 2-wa y comm unication with a s ingle Interc om. Group - r efers to an y Intercom or Paging Group that has an X in the Grp c olum n of the Intercom View / Custom View list. T his option al lows 1-wa [...]

Using TalkMaster 14 Talk/Page will turn on th e PC’s m icrophone to se nd the audi o to the Int ercom (s). Please refer to Talk button for detai ls. Talk / Page button The T alk/Page button turns on the PC’s micr ophone and all ows you to s peak to the i ntercom highlighted in blue in the In tercom View / Custo m View list . By default, th e st[...]

Using TalkMaster 15 W hen a button is press ed, the ass ociated file is played to the Intercom (s) s pecified by the Talk Mode . W hen a Paging button is pressed, th e Stop M essage button b ecom es active till the f ile has completed. Pressing the Stop M essage butto n terminates f ile being pla yed. If the OK but ton is press ed you are ret urned[...]

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17 Using Call Announcement Call A nnounc ement Call Announc ement caus es an aud ible and/or visual aler t to be issued to the T alkMaster™ operator when the Cal l or PTT button on an in tercom is pressed. Selecting m enu Admin     Preferences and check ing Activate Call Announceme nt in the Options tab turns this op tion on. If this [...]

Using Call Announcement 18 An important benefit of us ing Call Announcem ent is t hat any other intercom is pr evented fr om interrupting y our "convers ation" becaus e the Ta lk or Listen but ton is alway s active. TalkMaster w ill not inter rupt a call i f there is alrea dy one in pr ogress. Any other int ercom that tries to contac t Ta[...]

19 Preferences and Setup Preferences Preferences are used to specif y various setti ngs for T alkMaster™. T his is access ed from the menu Admin     Preferences . The Options t ab is used to custom ize the wa y TalkMas ter works . The Multim edia tab is us ed to selec t the speak er and m icrophone devic es The Volum e tab is use d to[...]

Preferences and Setup 20 To close T alkMas ter, use m enu File     Exit or rig ht click on the TalkMas ter ICON is the system tray and select C lose Progr am If you check this box, it is recomm ended that you also chec k Activate Call Annou ncement so that the Inc oming Call dialog is displ ayed when T alkMaster is m inim ized. Otherwis[...]

Preferences and Setup 21 Preferences - V olume tab The Volum e tab is used t o m ake adjustm ents to individua l Intercom s. Selected Inte rcom - You can use the up and do wn arro ws to select a n Intercom from the list of intercom connected t o Talk Master™.[...]

Preferences and Setup 22 Audio Volum e - sets the audio vol ume on the se lected Int ercom . This can be over ridden at the Intercom by using th e Volum e Up and Vol ume Down but tons. Friendly Nam e (Alias) - D ispla y s the se lected Interc om ’s Name. Preferences - Le gacy tab The Legac y tab is used to change c onfiguration s ettings on indiv[...]

Preferences and Setup 23 • To create a new Paging G roup - pres s the New button. "Ne w Group" ap pears in the Group Name field. T o specif y a custom name, t ype over "New Gr oup". Sel ect an interc om from the left colum n and click the >> button t o add it to your new group in the rig ht hand colum n. Click Sav e when[...]

Preferences and Setup 24 Up to 18 butt ons can be as sociated with pre-record ed wav fi les for use i n the Paging Messages d ialog. Butto ns can ha ve one of f our colors. • Select a butt on "slot" and type in the tex t to be d isplayed on the button. • Assign a col or to the butt on, by click ing on one of the four c hoices. • Cli[...]

Preferences and Setup 25 • XXX - IN for s peaker aud io, OUT for microphone audio • YYYYY YYYYYYY - the twelve digi t Ethernet M AC addres s of the interc om that was comm unicated with. • HHMM SS - Hours, m inutes and seco nds of the day in 24 h our form at • .wav - standard PCM wave file form at. The f iles are stored un der the Talk Mast[...]

Preferences and Setup 26 Click on a vertical bar a nd click Play . The audi o will be pla yed until you click Stop or the end of the day is reac hed. As th e audio is played, the displa y changes to indicate whic h intercom the audio cam e from or was sent to. If you want t o skip back wards or f orward betw een audio c lips, use the << or &g[...]

27 TalkMaster Console Forwarding Forward Inte rcoms The Forward Intercom s function allo ws one or m ore TalkMas ter™ conso les to tem porarily assign all of their interc oms to anoth er PC runn ing TalkMas ter. This op tion can be access ed from menu Console     Forw ard Intercoms or from Tool Bar ICON . Once you f orward the inter c[...]

TalkMaster Console Forwar di ng 28[...]

29 TalkMaster Menu Options File Menu The File m enu has one option: Exit - will en d the Talk Master™ ser ver session. View Me nu The View m enu has thre e options: Event Lo g - allows you to displa y the Talk Master™ even t log and sa ve it as a te xt file. Screen Posit ion - has two options: • Save current v iew s aves the current window s [...]

TalkMaster Menu Options 30 Adjust Leve ls • Microp hone audio sen t to intercoms - with th e radio button s elected, adj usting the sl ider affec ts the Windows M icrophone Rec ording volum e • Internet or ‘Lin e In’ aud io set to intercom - no adjust ment allowed • Audio from Intercoms (h eard on th is PC) - with this radi o button selec[...]

TalkMaster Menu Options 31 Set Admini strator Passw ord - br ings up the Ch ange Administrato r Password dialog. You must enter your current A dm inistrator passwor d before ent ering a ne w one. Preferences - opens up the Prefer ences dialog . Main tain Paging Grou ps - brings up t he Paging G roups dialo g. This is use d to gr oup Intercom s toge[...]

TalkMaster Menu Options 32 Aiphone Web site - Direc ts you to the Aiphone hom epage About - Disp lays the cur rent vers ion inform ation about T alkMaster[...]

33 Configuring Intercoms Configure Interc oms W hen Intercoms are shipped fr om Aiphone, the y do not ha ve IP addres s inform ation configured. To conf igure them , you mus t connect them to your network , install T alkMaster™ and select t he menu Admin     Configu re Intercoms. The Intercom Conf iguration T ool will imm ediately sea[...]

Configuring Intercoms 34 • Door / Rela y Output - on IP Interc om m odels that include a relay (dr y contact), th e Door/Gate but ton will bec om e visible in the Inter com View / Custom View. This opti on is used in conjunc tion with Door Rel ay Activate (se e belo w) which sets th e amount of tim e the relay will sta y active • Logic Inpu t -[...]

Configuring Intercoms 35 If you have i ntercoms loc ated in a dif ferent networ k segmen t, you may n ot find th em since many routers filter out UD P Broadc asts. You can either c onfigure these i ntercoms on the current netw ork segment prior to insta lling them on the desired network or you can install a copy of Ta lkMaster in t he other ne twor[...]

Configuring Intercoms 36 • Assign IP aut omaticall y w ith DHCP - T his option determ ines how the I ntercom ’s IP address is ass igned. T he Intercom IP address i nformation c an be ass igned as a Static IP address or c an be d ynamicall y assigned if your network has a DHCP s erver. To use DH CP, check the box Ass ign IP autom aticall y with [...]

Configuring Intercoms 37 If you need to change ot her options o n the interc oms , make sur e that you check menu View     Advanced . Refer to Ad vanced Conf iguration f or details. Intercom Configura tion - Direct Mode Configu ring two intercoms in Cli ent-Server m ode (Direct M ode - No PC requ ired) This proc edure configur es two In[...]

Configuring Intercoms 38 To set up the Server-Pee r : • Set as Serv er-Peer - Cl ick this option • Assign IP aut omaticall y w ith DHCP - T his option is autom atically gra yed out • Location Nam e - T his option is autom aticall y grayed out • Assign this PC addre ss as client’s s erver - Unc heck Assign this PC add ress as the client’[...]

Configuring Intercoms 39 MUST have D HCP ass ignment capab ility if you ch oose to use this option. If you are unsure do NOT use DHCP. T o assign an IP ad dress, unch eck the box Assign IP automaticall y with DHCP and fill in the I P Addres s , Subnet Mask and Gatew ay . You do not h ave to fill out the Port . • Location Nam e - the un ique nam e[...]

Configuring Intercoms 40 If you would l ike to updat e firm ware in your interc oms , please contact A iphone T echnical Support to v erify upgrad eabilit y and to obtain the c urrent firm ware. Pleas e have the I ntercom ID# and OS Version av ailable for each intercom that you would like to up grade. In order to u pdate NIC F irmware, see NIC Firm[...]

Configuring Intercoms 41 In order to u pdate the ICO M firm ware, you m ust configure th e Intercom to conne ct to the cop y of T alkMaster™ that you will be d oing the upd ate from . Please refer to Intercom Configuratio n - TalkMas ter Clients. It is strongl y recomm ended that the upd ate be don e on a local area connect ion (LAN) instead of o[...]

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43 Intercom Configuration Tool Menu Options Configuration File Menu Exit - exits the Intercom Configuration T ool Configuration View Menu Common Po rt Assignmen ts - is a ref erence list of the c ommon IP port settings Advanced - m ak es the Advanced S ettings sect ion of the In tercom Configuration T ool available. P lease see Advanced C onfigurat[...]

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45 Troubleshooting Troubleshooting Intercom Con figuratio n Tool canno t find Intercom s • Verify that the ACTIVE or LD10 LED is on or flas hing. If not, c heck the po wer connectio ns. • Verify that the LINK or L D9 LED is on. If not, ver ify the net work cable between th e Intercom and the net work s witch. • Verify that the Intercom s are [...]

Troubleshooting 46 Audio Not ification can be set to Door bell or C ustom . It is best to k eep the recordi ng to 1 or 2 seconds. Onc e it starts p laying, it will play until i t is done a nd will be rep eated in 5 second intervals un less a ke yboard operatio n or m ouse click oc curs. W ave File W hen Played Verbiage custom _announcem ent.wav Cal[...]

47 Index A Admin Menu 30 Advanced Configuration 33 Advanced Settings 43 Answer Later button 7, 18 Answer Now button 18 Assign IP 34, 37 Audio Archive 6, 15, 24, 25 Audio Archives 30 Audio Player 6, 10 Audio Volume 19, 29 Auto Response 6, 10, 27, 30 Automatic Mode 6, 11 B Beep Tone After PTT Relea s ed 33 C Call Announcement 17 Calls Waiting list 6,[...]

48 Point-to-point 37 Port 33, 34, 37 Preferences 19, 30 Preferences - Legacy tab 22 Preferences - Multimed ia tab 20 Preferences - Options tab 19 Preferences - Volume tab 21 R Relay Output 33 Release Notes 1 Remote Listen Disable 33 Reset All Connections 29 Retrieve Intercoms 27, 30 S Screen Position 29 Search Boards 34, 37, 43 Selected Intercom 8 [...]

49 © Copyright 2005 Digita l A coust ics, A ll Rights Res e rved. Tal k Master™LE an d ii3 are trade mark s of Digita l Acoustics Corporation, 2 63 Market Squa r e, Lake Fore s t, IL 600 4 5. Digital Acoustics® is a registe r ed trademark. Microsoft Windows is a registered tra d emark of M icro soft Corpo r ation in the U nited States, and/or o[...]