Altigen IP 710 manual

IP 710 Phone ™ User Manual 10/200 7 4290-0 012-5. 1[...]

WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecomm unication systems. Th is is a criminal off ense. Currently, we do not know o f any telecommunications syst em that is immune to this type of criminal activit y. AltiG en Communications, Inc., will not accept liability for any damages, including long distan[...]

IP 71 0 M an u al i Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 C HAPTER 1 The IP 710 Phon e . . . . . . [...]

ii IP 710 Man ual Workgro up Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Greeting Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Activity Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 C HAPTER 4 User Guide . . . . . . . . . . . . .[...]

IP 710 Manu al iii NOTE This equipment has been tested and found to comply with the li mi ts f or a Class B digi tal dev ice, purs uant to Part 15 of th e FCC Ru les. Thes e limits are desi gned to provi de reas onable protection against harmful interferen ce in a residential installat ion. This equi pment generat es, uses and can radiat e radio fr[...]

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IP 71 0 Manu al v Warranty What The Warranty Cove rs AltiGe n Commu nica tio ns warr ants it s hard ware produc ts to be f ree f rom de fects i n mate rial a nd w orkma nsh ip du ring t he w arra nty pe riod . If a prod uct p rove s to be defectiv e in mat erial or workmanship during the warr anty perio d, AltiGen Communi cations will, at its sol e[...]

vi IP 71 0 Ma nu al How to Obtain Service End use r custome rs should co ntact you r Authorize d AltiGen Dealer for servi ce. Authorized AltiGen Dealers mu st follow the step s below for service: 1. Take or sh ip the p roduct (shipment p repaid ) to your AltiGen distrib utor or to AltiGen Commu nications, Inc. All materia ls being returned to Alti [...]

IP 71 0 Manu al 1 About This Manual This manual describes how to get the Alti-IP 710 p hone up and running on a vo i c e ov er IP (Vo IP) netw or k . It prov ides information about ho w to se t up, conn ect cables to, and configu re an IP 71 0 phone. It also p rovides infor mation on h o w to configure the network and IP set tin gs. How to use the [...]

2 IP 71 0 Manual[...]

IP 71 0 Manual 3 C HAPTE R 1 The IP 710 Phone TheAltiG en IP 710 phone i s a bus iness t elephone t hat pro v ides voice communi cation over an IP networ k. The IP 710 provides funct ionality sim il ar to traditional busines s phon es, including autom atic redial, on-ho o k dialing, hands- free operation , 15 prog rammable keys , LCD di splay a nd [...]

4 IP 71 0 Manual 2 Message Waiting Indicator Ligh t* Blinks when a message is wa iting or a call is coming in. 3 Progr am- mable Keys* 1-15 15 p rogr amma ble keys c an be co nfigured by the system administrato r in AltiWare Administra tor as a Busy Lamp Field ( BLF ) key, an AltiServ Fe ature Code key, an Admin Defined # key, a Lin e Park key , a [...]

IP 71 0 Manual 5 Note: * Indicates a norm al operating mode k ey feature, which is availab le only aft er regi stering t he IP 71 0 with the phone s erver and logged i n as an ex tension. 16 Release Rele ases a call, exits from the me nu, rele ases phone from an ac tiv e state. 17 Redial * Red ials up to last 16 ca lls and u p to 32 digi ts. 18 Spe[...]

6 IP 71 0 Manual Figu re 2. IP 710 Ph one, Bottom Vi ew 1 DC Port Connects t o power ou tlet 2 Power Cable Restraint Secu res the power ca bl e, preventi ng it from acci de ntal ly be ing pu lle d ou t 3 DC/PoE Switch Switches between DC power and Power over Ethernet 4 PC Acces s Port Connect s to PC (10/10 0 Base T ) 5 LAN Port Conn ects to netwo [...]

IP 71 0 Manual 7 Figu re 3. I P 710 Ph one, Lef t View Hardwa re Items in the Package The follo wing hardware items are included in this p ackage: • IP 710 set and stand • Handset • Handset cord • AC adapt er (In put: 1 00-240 V ; Out put: DC 5V, 2A) • Power cord • Network cable Optional items can be purchased sep arately: • Power ove[...]

8 IP 71 0 Manual Suppor ted T elephon y Feat ures The IP 71 0 provides a bro ad range of call handli ng and di aling features directly on t he phon e and through the AltiWare system. The following table lists the suppo rted features, a b r ief description of each, and conf iguration and use n otes where applicable. Feature D escripti on Notes Ac ti[...]

IP 71 0 Manual 9 Busy Lamp Field (BL F ) Ass o ci at es a progr amm a ble key with an ex te nsi on that ca n be automa tically di aled when sel ect ed; the key ’s li ght indica tes t hat th e exte nsion is busy and blinks whe n ringing. The BLF r ing tone is play ed on ly wh en t he ph one is i n idle st ate. It i s stopp ed wh en t he destinatio[...]

10 IP 710 Manual Conf erence but ton Initi ates a con f er en ce and adds in oth er parties on e at a time. • Single Call Wait ing , Mu ltip le Call Waiting or Live Call Wait ing must be enab le d for the exte nsion by t he syst em admini s tr at or or in AltiView/ AltiA gent in or der to add in com ing cal ls t o a co nfer e n ce . • The use r[...]

IP 710 Manu al 11 Line Pa rk A parke d ca ll line app ea rance can be ass igned as a progra mmable Line Pa rk key by the admin ist ra tor . When c o nnected t o a call er , the call can be parked by pressing th e Line P ark ke y. If a call is park ed at a Li ne Par k line, the bu tt on’ s light is on . The cal l ca n be pi ck ed up by pr essing t[...]

12 IP 710 Manual Speake r but ton Enabl es use o f speak er phone . Spee d Dia l but ton Qui ck ly dials a s ele cted numb er from a l ist that has been previo usly store d. • These are spee d dial numbe rs conf igu re d by the syst em admini strator. Trans fer but ton Tran sf ers an a ctiv e ca ll to anothe r num ber. • This button cannot be u[...]

IP 710 Manu al 13 C HAPTE R 2 Setting Up the IP 710 Phone To set up the IP 710 p hone, follow these i nstruct ions: 1. Gather network settin gs infor mation (this i nformation i s needed t o configure the IP 710): • AltiWare server IP address • IP 7 10 phone’s IP address This address is needed if y our company does not us e Dy nam ic Ho s t C[...]

14 IP 710 Ma nual • Gateway IP address 4. Con figure the AltiWare IP settings (see “C onfiguring IP Settings” on page 22 for inform ation about IP setti ngs) : a. Men u > SYSTEM > En ter . b. Select AW SERVER , and press Enter . c. Enter the AltiW are server addres s, using the * k ey to in put periods, and pr ess Enter . 5. Activate th[...]

IP 710 Manu al 15 — CHECK FW (Firmware checking state) — INIT NETWORK — LOADING FW... — LOADING NOW. — Boot Done — INITIALIZING[...]

16 IP 710 Ma nual To Us e IP 710 in Power ov er Ethernet Mode 1. Unplug t he power cor d. 2. Remove the s crew on the PoE Module cove r, and remove th e cover. 3. Plug in the PoE Module as ill ustrated below. The side with four p ins in the middl e faces the top. 4. Put the PoE module co ver back, and tig hten th e screw. 5. Move the DC/P oE switch[...]

IP 710 Manu al 17 Miscellaneous Operation Notes • Log gi ng in an d out —When using # 26 and #27 t o lo g o ut / log in, the IP 7 10 mu st be o nho ok. Pressing the Speaker butt on and then us ing #26 or #27 will not work. • BASIC m od e —If t he IP 710 phone fails t o regist er with AltiWare during startup , the phone operates in Basic mod[...]

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IP 710 Manu al 19 C HAPTE R 3 Configuring the IP 710 Phone Phone, syst em, and netwo rk settings can be configured t hrough t he IP phon e’s menu. The phone can also be r egistered thr ough this menu, i f necessary. • T o g et t o the me nu, pr ess the Menu b utton. •  /  buttons scroll the menus and settings in the LCD screen. •  [...]

20 IP 710 Ma nual Syste m Settings Ring Tone Phone Setting > Ring Tones Sets the de sired ri ng tone. Ring Download Phone Setting > Ring Download Dow nloads ri ng t ones from th e server. Auto Answer Phone Setting > Auto Answer Sets wh ether to e nable automati c answer ing. Auto Answer Ring Phone Setting > Auto Ans Ring Sets how ma ny [...]

IP 710 Manu al 21 Networ k Set t ings Boot Download System > Boot Download After firmwa re image upg rade, this set t ing cha n g e s to N o . U s ed ma in ly for u pgrading or t roubles hooting . On the next b oot, the I P p hone will download the new firmware from the TFTP server , if set to Yes. Emerge ncy Number System > Emergency Num Set[...]

22 IP 710 Ma nual Regis tration from the Phon e’s Menu Under normal cir cumstances, the IP 710 phone r egisters itself automatically. However, if registration failed for some r eas on (for example, the ser ver was not availabl e), registration can be started again from th e IP 710 phon e’s menu: 1. Press the Menu button. 2. Sc rol l to REGISTER[...]

IP 710 Manu al 23 3. Sc rol l to LOCAL ADDRESS , and p ress Enter . 4. Use the k eys on the dial pad to enter a new IP address , using the * k ey to enter periods. 5. Pr ess Enter . Assigning a TFT P Server The def ault TF TP Ser ver is se t to 0. 0.0.0. To assign the TFTP server, us e the following steps: 1. Press the Menu button. 2. Use  / [...]

24 IP 710 Ma nual — INIT NETWORK — LOADING FW.. . — LOADING NOW . — Boot Done — INITIALIZING 10. You may verify the new ver s ion of fi rmware: Press the Menu button, scroll to SYSTEM and press En ter , scroll to Version Info and pres s En ter . Confi gu r ing NAT Note: This section is only for an I P 710 ph one that is usin g an H.323 ve[...]

IP 710 Manu al 25 1. Press the Menu button. 2. Select PHONE SETTING , then press the Enter b u tton. 3. Sc rol l to RING TONES and press En ter . 4. Scro ll to the d esired ring t one and p ress Enter . When new ring tones are added to the serv er, they can be downloaded from the pho ne. To download ri ng tones : 1. Select PHONE SETTING and press E[...]

26 IP 710 Ma nual TH - number of calls in the queue w hose q ueue time is g reater than the service l evel thr eshold SL - service level in percentage Not Ready - the agent is not r eady to receive wor kgroup calls Greetin g Button The IP 710 p hone’s Greeting button is a shortcut to the greeting feature in voice mail. It lets users: • Record a[...]

IP 710 Manu al 27 C HAPTE R 4 User Guide The LCD Scre en In normal o p erating mo de, the phone’ s LCD screen displays the da te, time, and exten sion number on the first line: If an activity co de has been set on the phone, that code is displayed in place of the extens ion number. Ex amples of activity cod es are MEETING, AWAY, TRAVEL. Other mes[...]

28 IP 710 Ma nual TH - Num ber of ca lls in queu e whose queu e time is greater than the service level t hreshol d. SL - Service level in percentage. Not Ready - Age n t is not r eady to receive workgroup calls. Basic Phone Operatio n * Indica tes a no rmal o pera ting mo de phon e fe ature , whic h is availa ble only afte r regis te ring the IP 71[...]

IP 710 Manu al 29 Con fer enc e* To initiate a conference dur ing a call: 1) Pr ess the Conference button (t his automatically selects a new line and places the other party on hold). 2) Enter the target telephone number. 3) When the call connects, press the Conference button again OR the  but t on to cancel t he conference and return t o the ori[...]

30 IP 710 Ma nual Greeting* P ress the Greeting but ton to quickly acce ss voice mail greetings. Handset/ Headset/ Speaker To switch between handset, headset and speaker, t he user can go offhook, press the Speaker button, or press the Headset button. Hold* During a call: 1) Press the Hol d button to put the current call on hold and make a new call[...]

IP 710 Manu al 31 Redial Phone is onhook 1) Pr ess the Redial but ton. 2) Use  /  to scroll to the desired entry. (  scrolls to previous entry,  s cr o l l s to fi r s t en tr y .) 3) Pr ess the Speaker button or raise handset. • Redial up to las t 16 calls. • Redial up to 32 digits. Release For a connected c all: 1) Pr ess the Rele[...]

32 IP 710 Ma nual * * Feature Codes * * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Re stor e de faul t set tings (w hen u ser is i n th e Configura t ion Menu) * * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Re boot AltiServ Feature Codes ## <pwd > . . . . . . . . . . . . . . . . . . . . . . . Log in t o vo ice mail a[...]

IP 710 Manu al 33 Making Ca lls #34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Nam e 1 #35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vir tual Log In ( Stati on Privi lege Ove rrid e) #69 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Last Cal ler #77 . . . . . . . . . . . . . . . . . . . . . . . . . [...]

34 IP 710 Ma nual If the IP 710 is config ured for a publ ic IP address, you can call ot her pub lic IP address devi ces. If the IP 710 is config ured for a private IP address, you can call other priv at e IP address dev ices that you can “see” or that ar e on your subnet.[...]

IP 71 0 Ma nu al 35 Appendix A Specifications Ne tw or k Proto cols • H .323 /SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DN S, ARP, ICM P, T elne t Cal l Co ntr ol Proto cols • H.32 3/ SIP Audio Standards • C odec : ITU G.711 (PCM ), two low bit rate (G.723 .1 and G.72 9A / G.729A B) • Acou sti c E ch o ca ncella ti on supporti ng hi gh- quality[...]

Trou blesh ooting 36 IP 710 Ma nual Troub leshoot ing The fo llowing tabl e prov ides help f or the mos t common problems an end user may en counter . For IP 710 phone ques tions or problems not listed here, contact AltiGen T echnical Support. Headset • H eadset RJ-9 port • Heads et 2 .5mm plug re cept acle Important : Contac t AltiGen fo r the[...]

Append ix A IP 71 0 Ma nu al 37 Imag e up date fa iled. If sett ing Boot Download to Ye s, after the phone reboo ts an d if the set t ing still says Yes, the boot failed . • Check the I P 710 phone ’s IP a ddress, n etwor k, defaul t ga tew a y set tings. • Chec k th e networ k co nn ectio n. • Chec k the TFTP serve r IP addr ess and ma ke [...]

Trou blesh ooting 38 IP 710 Ma nual Regis ter f ail ed • Che ck to m ake sure the extensio n numbe r an d exte nsion passw ord a re se t up prope rly an d th at t he IP extens ion is enabled. • Check to mak e sure th e IP P hon e Se r vi ce is started in AltiW are. • If IP phon e is associ ated w ith a physi cal phone (with the sam e extensio[...]

Append ix A IP 71 0 Ma nu al 39 LCD Me ssages Local M enu Co nfiguration Me ssages The following messages may be displayed in the LCD when accessing the IP 710 phone’s menu: Mes sage E xplana tio n conf timeout! After 2 mi nu tes inside the conf igu ra tion men u, if no acti on is ta ken, the LC D wi ll show this m essage a nd th en quit t h e me[...]

Trou blesh ooting 40 IP 710 Ma nual IP Phone Runn in g Me ssages The fo llowing mess ages may be displa yed in th e LCD when runnin g the IP 710: Message Defini tion AW UNREACHABLE! Fa iled t o co nnect t o th e Alt iGen ph one se rver. T he u ser is tryin g to regi ster the IP phone with an inva li d IP phon e’s IP ad dress or the AltiGen Pho ne[...]

Append ix A IP 71 0 Ma nu al 41 IP Phone Boot Me ssag es The fo llowing mess ages may be displ ayed in th e LCD when booti ng the IP 710: REGISTERING! User en tere d #27 to manual ly registe r th e IP exte nsi on. REMOVE OLD EXT. W h en #27 is en tered, the ext en s ion /p asswor d con fig ura tion in the IP p hon e is remove d. WRONG PASSWORD! R e[...]

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IP 71 0 Ma nu al 43 Glossary A ASCII - American Standard Code for Inf ormation Interchange. B Boot - to c ause the com puter to sta rt executin g instructions. BPS - B its Per Se cond. The numb er of bit s transmitted pe r secon d. C configu re - to determi ne an d assign the equ ipme nt cabi net or ch assis contents and location of eac h card, as [...]

44 IP 710 Ma nual E exte nsi on n um ber - an arbitrary numb er of two to fi ve dig its tha t matc hes a station to a particul ar user. F Firewall - a se t of rel ated prog ra ms , loc a te d at a netwo r k ga te wa y se rv er, that prote cts th e r esource s of a netw ork f r om users of othe r net work s . FLASH - a sudde n brief si gnal . Activ [...]

Glossary IP 71 0 Ma nu al 45 L Local address - an address us ed in a pe ripheral n ode or stat ion in plac e of a networ k address an d trans formed to or f rom a net work ad dr e ss for del ive r y purpo ses. Logoff - the procedu r e by which a user di sconnect s from a p rogra m or sessi o n. Logon - th e proc edure by whi c h a us er be gins a p[...]

46 IP 710 Ma nual P phy sic al e xte nsi on - is asso ciated wi th a p hysical p ort and device. An ext ension is create d, by def a ul t, as a ph ysical ex tensi o n (as op posed to a v irtu al or workgr oup extensi on ) unles s there are no more phy sical po rts available . ping (Packet InterNe t Groper) - a program used to test whether a particu[...]

Glossary IP 71 0 Ma nu al 47 T TCP/IP - T ransmis sion Contr ol P rotoc ol/I ntern et Pro tocol . A fu ll set of p rotoc ols used on the Inter n et. TDM - Time Di vision Mult i ple xi ng. TFTP (Trivial Fil e Transfer Protocol) - a vers ion of the TCP/IP FTP protoc ol that has no dire ctory or password capab ility. transfer - this feature redire cts[...]

48 IP 710 Ma nual[...]

Index IP 71 0 Ma nu al 49 Index A activ ating IP phone exte nsion 1 4 Activity button 8 , 26 AltiWare Server, settin g IP address 2 0 assigning a local IP address 22 a TFTP se rver 23 NAT 24 audio st an dards 35 au t o an swer 8 device 8 ring 8 B BLF, confi guring 9 Boot Downloa d 21 Bu s y La mp Fiel d, co nf iguri n g 9 C call con trol pr otoc ol[...]

Index 50 IP 710 Manu al inputti ng in LCD 22 IP nu mber, dialing 33 IP settin gs, confi guring 22 K keys, fe ature 3 5 L LAN ports 35 LCD messages, exp lained 39 , 40 , 41 LCD screen 3 , 27 , 35 LED, in button s 35 line park, c onfigur ing 11 local addres s, setting 21 M memo ry, IP 710 phon e 35 Menu bu tto n 4 Mess age W aiting l ight 4 Mut e but[...]

Index IP 71 0 Ma nu al 51 W warranty v how to get service vi workgr o up queu e status, confi gurin g disp lay 10 workgro up queu e status, disp laying 25[...]