Apple 0636_Cvr manual

Apple Remote Deskt op A dministr a t or ’ s Guide Includes setup instructions and solutions for managing clien t computers remot ely 0636_Cvr 2/10/03 1:59 PM Page 1[...]

K Apple Computer , Inc. © 2003 Apple Computer , Inc. All rights reserved. Under the copyright laws, this publication may not be copied, in whole or in part, without the written consent of Apple. The Apple logo is a trademark of Apple Computer , Inc., registered in the U.S. and other countries. Use of the “keyboard” Apple logo (Option-Shift-K) [...]

3 Contents System Requirements for Apple Remote Desktop 5 Setting Up Apple Remote Desktop on Client Computers 6 Installing the Client Software 6 Upgrading Existing Client Software 6 Setting Access Privileges for Client Computers That Use Mac OS X 6 Setting Access Privileges for Client Computers That Use Mac OS 8.1 Through 9.2 8 About Access Privile[...]

4 Strategies and Tips for Apple Remote Desktop 19 Demonstrating Software 19 Preparing a Computer L ab Between Classes 19 Getting the Best P erfor mance 20 Solving Problems With Apple Remote Desktop 20 Interpreting Status Messages 20 Interpreting Error Messages 22 Where to Find More Information About Apple Remote Desktop 26[...]

5 1 Using Apple Remote Desktop Apple Remote Desktop gives you the ability to remotely control and manage Macintosh desktops. It’s your complete solution for remote desktop access, remote assistance, system management, and software distribution. Y ou can use Apple Remote Desktop to m manage client computers and maintain, upgrade, and distribute so[...]

6 File servers (for scheduled operations) m Mac OS X Server version 10.1 or later , or AppleShare IP 6 NetBoot and Network Install m Mac OS X Server with NetBoot and Network Install ser vices enabled Setting Up Apple Remote Desktop on Client Computers T o set up Apple Remote Desktop, you first install the client sof tware on the client computers y[...]

7 To change privileges on each computer, follow these steps: 1 On the client computer , open System Preferences and click Apple Remote Desktop. If necessar y , enter the user name and password of a user with administrative privileges on that computer . 2 T o activate the Apple Remote Desktop client, make sure to select “Start Apple Remote Desktop[...]

8 Setting Access Privileges for Client Computers That Use Mac OS 8.1 Through 9.2 After you install the client sof tware on a Mac OS 8 or 9 computer , you can choose Remote Desktop access privileges. To change access privileges on each client computer that uses Mac OS 8.1 through 9.2: 1 On the client computer , locate and open the Remote Desktop Sec[...]

9 After you are finished, you can delete the Remote Desktop Security application from the client computer as an extra security measure. Y ou may need to install it later if you want to make more changes. About Access Privilege Settings Access privileges allow an Apple Remote Desktop administrator to add computers to a list and then interact with t[...]

10 Setting Up Apple Remote Desktop on Administrator Computers T o set up Apple Remote Desktop on administrator computers, you install the sof tware on the computer you plan to use to administer remote computers. Then, you open the application and create a main list of computers. To install Apple Remote Desktop on administrator computers: 1 Install [...]

11 The administrator computer may appear in the left list if the computer has more than one network interface enabled, such as an AirPort card and an Ethernet inter face. F or more help adding computers to a list, see Apple Remote Desktop Help. Using Apple Remote Desktop With Computers in an AirPort Wireless Network Using Apple Remote Desktop to ob[...]

12 Using Remote Desktop With Mac OS X Server Apple Remote Desktop makes an excellent productivity partner for Mac OS X Server users. Y ou can control a ser ver interactively via the desktop, and when used in conjunction with server features such as NetBoot and Network Install, you can make the tasks of installing operating systems and applications [...]

13 When you schedule an automated task, information about the scheduled event is saved on the remote computer . At the appointed time, the Remote Desktop client sof tware on that computer activates and initiates the file transfer . F or more instructions about using the Set Scheduled Copy command, see Apple Remote Desktop Help. Note: Before using [...]

14 Other Remote Desktop features, such as reports and the ability to drag and drop items you wish to copy , can make the task of updating remote computers more efficient. F or more instructions about using copying features, see Apple Remote Desktop Help. Copying Items to Mac OS 9 Clients Y ou can update items on a Mac OS 9 client computer ’s har[...]

15 To copy and install software using a package file: 1 Open Remote Desktop. 2 Select one or more computers in the computer status window . 3 Choose Install Package from the Manage menu. 4 Select a .pkg or .mpkg file, and click Install. During installation, a progress bar appears on the administrator ’s screen. No progress bars appear on the cli[...]

16 System Information report: Checks a variety of hardware and system settings, allowing you to diagnose problems and determine a computer ’s compatibility with various Apple Remote Desktop features (for more on the System Information report, see “Using the System Information Report” on page 17). Hard Disk r eport: Shows information about a c[...]

17 Using the System Information Report Y ou can choose any of the following types of infor mation to display in the System Information report: Option Information displayed 2nd Monitor Setting The resolution setting for the second monitor (if present) 2nd Monitor Size The width and height in pixels of the second monitor (if present) Apple T alk Netw[...]

18 Using Report Windows to Work With Computers After you’ve created a report, you can use it to select computers and then do any of the following: m create other reports m manage computers m interact with users m schedule automated copying Play and Record Whether the computer can play and record sounds at the same time Printer Name 1 Name of prin[...]

19 To create new computer lists from a report window: m Select computers in the report window and click the New List button. To delete an item from a computer: m Select the item in any software report window and click the Delete button. Strategies and Tips for Apple Remote Desktop F ollowing are some tips you may find helpful while using Apple Rem[...]

20 m Open applications and documents by using the Open Selected, Open Item, or Open Application command in the Manage menu. m Lock the computer screens until you’re ready for the class to begin working by using the Lock Screen command in the Interact menu. Getting the Best Performance T o get the best per formance when using the Share Screen, Obs[...]

21 If the message is dimmed, another administrator is managing the computer . Message Description Access Denied The password for the computer is no longer valid, or the current user of the client computer is not set up correctly for Apple Remote Desktop. T r y the following: m Make sure the user who is currently logged in on the client computer is [...]

22 Interpreting Error Messages If a message appears in red and begins with the word “Error ” in the Status column in the Computer Status window , the last command you tried to use on a computer did not work. Screen: Name The screen of the computer named is being displayed on this computer . Screensaver Engine (Mac OS X) or ScreenSaver Active (M[...]

23 Error messages remain in the Status column for about 45 seconds, or until you per form another command on the computer . Message Description Access Denied The selected computer does not accept the administrator name and password used. T r y the following: m Make sure the user who is currently logged in on the client computer is enabled for Apple[...]

24 Command Not Authorized Y ou do not have privileges to use the selected command with the client computer . For a Mac OS X client, check the administrator privileges selected in the Remote Desktop preference pane on the client computer . For a Mac OS 8 or 9 client, check the privileges set in the Remote Desktop Security application. Command Not Su[...]

25 Item Exists Y ou tried to copy an item to a location on the computer that has an item with the same name. If you stop the Copy command, this message indicates which computers have the item. Y ou can create a Software Search report to find out more about the item, and then delete or replace it. Item in Use Y ou tried to delete or replace an item[...]

26 Where to Find More Information About Apple Remote Desktop F or additional information related to Apple Remote Desktop, tr y these resources. m Y ou’ll find more infor mation in the Apple Remote Desktop Read Me file and on the Apple Remote Desktop W eb site: www .apple.com/remotedesktop m Visit the Apple Remote Desktop Support website provide[...]