ArtDio IPC 1000 Series manual

V oice Internet Phone Gateway User Manual IPC 1000 Series version ： 1.0 update date ： 2003/12/21 A RT Dio Company Inc.[...]

AR TDio IPP 1000 Series 1 Safety Instructions Warning 1. Do not attempt to service or repair the product. Any servicing or repair of this equipment should be referred to qualified service technicians. 2. T o avoid electric shock, do not put fingers, pins, wires, or objects of any so rt into vents, or other openings in the equipment. 3. T o avoid ac[...]

AR TDio IPP 1000 Series 2 T able of Contents SAFETY INSTRUCTIONS ---------------------------------------------------------------------------------- 1 1. PREF ACE -------------------------------------------------------------------------------------------------- 6 1-1 PBX Function ： ------------------------------------------------------------------[...]

AR TDio IPP 1000 Series 3 5-2.1 Assigning Tr unk Group Access Code ----------------------------------------------------------------------------------- 19 5-2.2 Assigning In-C oming FXO li ne to a T runk Group -------------------------------------------------------------------- 20 5-3 Call T ransfer --------------------------------------------------[...]

AR TDio IPP 1000 Series 4 6-3 Advance d ------------------------------------------------------------------------------------------------------------------------ 46 6-3.1 Ge neral --------------------------------------------------------------------------------------------------------------------- 46 6-3.2 Numbering Pla n ----------------------------[...]

AR TDio IPP 1000 Series 5 12. APPENDIX --------------------------------------------------------------------------------------------- 66 12-1 List of Region I D B y Co untr y ---------------------------------------------------------------------------------------------- 66[...]

AR TDio IPP 1000 Series 6 1. PREFACE IPP is the latest in communi cation technology , combing PBX a nd V oIP functions. The system enables no cost telephone and fax communications for significant sa ving of operations costs. The system is easy to install, reliable, and is capable of multiple ap plications. 1-1 PBX Function ：  Extension to exte[...]

AR TDio IPP 1000 Series 7 1-2 ADDITIONAL IPP FEA TURES  Transit-in Call for Remote Use ： When away from home or of fice, you may call into your IPP unit to connect with the IP network.  Call Forward Feature ： Provides a follow-me service. Y ou can receive ca lls via any IPP unit in the local area you are in.  Support T.38 Fax Relay ：[...]

AR TDio IPP 1000 Series 8 2. PACKAGE CONTENTS  V oIP Gateway  AC power adapter with cable  Mounting rack  CD-ROM  8 IDC connectors  User ’ s Manual[...]

AR TDio IPP 1000 Series 9 3. PANEL FEATURES 3-1 FRONT P ANEL The IPP Series V oIP Gateway is a 19 inch modularized unit. Each unit has 2 Ethernet ports, 1 console port, LED indicators, and, SMDR call recording port (for comprehensive calling records). Front Panel- 4FXO + 12 FXS ports 3-2 REAR P A NEL The IPP Series rear panel consists of only a fan[...]

AR TDio IPP 1000 Series 10 3-3.1 INDICA TOR DESCRIPTION LED Label Indication Description On Link Up Link/ACT Flash Sending/Receiving data Package On 100Mbps 10/100 Ethernet 100Mbps Off 10Mbps On FXS of f hook condition LOOP/ RING OUT (FXS) Flash Sending On FXO Receiving Port Information LOOP/ RING I N ( F X O ) Flash Ringing PWR On Power supply nor[...]

AR TDio IPP 1000 Series 11 4. BASIC INSTALLATION 4-1 HARDW ARE CONNECTIONS 4-1.1 Connect Power and T elephone Lines 4-1.2 PC Connection[...]

AR TDio IPP 1000 Series 12 4-2 CONFIRMING and/or CHANGING REGION ID If you are installing your IPP un it in the default region, you ma y skip this procedure. The default region is printed on a label on the shipping box (see example below). If you are installing the unit in a ny region other than that specifie d on the label, you will need to re-con[...]

AR TDio IPP 1000 Series 13 IP Environment Required Information Public IP address IP address Subnet mask Default Gateway It is recommended that you obtain an IP address from MIS staf f in order to prevent an IP conflict. S tatic IP Private IP address IP address Subnet mask Default Gateway It is recommended that you obtain an IP address from MIS staf[...]

AR TDio IPP 1000 Series 14 4-2.3 SETTING THE WEB P AGE P ASSWORD Before entering the W EB Management Page first set the password to prevent unauthorized use. The password can be 1-6 letters or digits, for example ‘123’. The IPP series requires a password otherwise the web managem ent interface cannot be used. Use the console to set the password[...]

AR TDio IPP 1000 Series 15 Setting phone number on web page ： / BASIC / My Phone Number In the field ‘My Phone Number ’, will appear the country code corres ponding to the entered Region ID.  Country Code ： Enter your country code in the “Country Code”  Area Code ： Enter your area code in the Area Code field  Phone Number ：[...]

AR TDio IPP 1000 Series 16 5. SETTING FUNCTIONS 5-1 Inter -System Calls W ith the IPP Series, you can call other IPP units, and connect to the IPE system. T o ca ll an extension on the same IPP unit simply di al the desired extens ion number (1 1-22) See the table below for the dialing procedure to call to ：  Another IPP unit  A IPH/IPC acc[...]

AR TDio IPP 1000 Series 17 Parameters for example above Setting Place: T aipei IPP Place: USA IPP T elephone Number 886-2-8226-8888 1-644-1234567 Extension Number 1 1-22 1 1-22 IP Calls Access Code # # Dialing Example (from T aipei IPP unit) ： T a ipei extension 11 calling T aipei extension 22 ： Extension 1 1 pick-up the receiver , dial 22 T a [...]

AR TDio IPP 1000 Series 18 Select CHANNELCONFIGURA TION to bring up the following page ： 1. Select Channel in the ‘Channel’ field drop-down box 2. Select extension number (1 1-22) in the ‘Phone Number ’ field drop-down box 3. Click ‘Apply’ 5-2 CALLING OUTSIDE LINES Each FXO can be assigned to one of two trunk groups. All in-coming li[...]

AR TDio IPP 1000 Series 19 5-2.1 Assigning T runk Group Access Code Select the ‘ADV ANCED / NUMBERING PLAN ’ icons on the W eb Management page. Assign the trunk group access codes in the fields ：  T runk Group1 Access  T runk Group2 Access In the example above the Access Code for T runk Group 1 is ‘9’, and the Access Code for T runk[...]

AR TDio IPP 1000 Series 20 5-2.2 Assigning In-Coming FXO line to a T runk Group Select ‘CHANNEL CONFIGURA TION ‘ on the W eb Management Page Select Group 1 or 2 in the ‘T runk Group ID’ fiel d at the bottom of the page, Click ‘Apply’. In the example below , Channel 3/1 has been assigning to T runk Group 1. 5-3 Call T ransfer Any exten[...]

AR TDio IPP 1000 Series 21 Call T ransfer Dialing Method Destination T ransfer Procedur e Example Internal Extension Flash button + extension 14 Another IPP Extension ‘*’ + IPP unit tel. num ber + Extension + ‘#’ *82263368 14 # (82263368 is IPP unit tel. number ， 14 is Extension) Any IPH/IPC unit ‘*’ + IPP unit tel. num ber + ‘#’ [...]

AR TDio IPP 1000 Series 22 5-5 Call Forward Any IPP extension can forward a call to ：  Any extension on the local IPP unit  Any other IPP extension  Any IPH/IPC unit FXS port  Any IPE FXS access port via IPN  Any Of f-net Forward phone number Setting Call Forwarding Destination. Select ‘CHANNEL / CONFIGURA TION’ on the W eb Man[...]

AR TDio IPP 1000 Series 23 Dialing Procedures 5-6 Operat or Setting the operator code  Select ‘ADV ANCED NUMBERING PLAN’ on the W eb Management Page  See the code in the ‘Operator Code ’ field of the Access Codes section  Alternately in the ‘Other Setting’ section, en ter an extension in the ‘Assign Operator to’ field [...]

AR TDio IPP 1000 Series 24 5-7 Speed Dial The IPP series has a speed dial memory capacity of 100 phone numbers. The phone number can be set from any extension. Setting the speed dial access code ： Select ‘ADV ANCED NUMBERING PLAN’ on the W eb Management Page. In the access code section enter a speed dial acces s code (0-99) in the ‘Speed [...]

AR TDio IPP 1000 Series 25 Setting the speed dial phone number ： Select ‘BASIC SPEED DIAL ’ on the W eb Management Page Enter the desired number(s) in the ‘I ndex’ field  Click ‘Apply’[...]

AR TDio IPP 1000 Series 26 5-8 V o IP Calls Budget Control IPP series units operate under the G . 729AB protoc ol with voice packets of 40ms with each voice line using a bandwidth of 12K bps. Thus with the full capacity of IPP series’ 12 lines, the requirement would be 144 bps (for voice only , not including any other data flow). Therefore the V [...]

AR TDio IPP 1000 Series 27 5-9 Outbound T ransit Calls The IPP series is capable of forwarding calls fr om IPH/IPC/IPE series units to local P STN. As the transferring unit must pay for all local char ges, the sending unit m ust be listed in the ‘Permission List Of Outbound T ransit’. In the following example we see th e routing of an Outbound [...]

AR TDio IPP 1000 Series 28 5) Select ‘ ADV ANCED TRUNK GROUP ’ on the W eb Management Page 6) In the ‘Remote Access’ field drop-down box select ‘T rue’ 7) Click ‘Apply’ 8) Select ‘BASIC GENERAL ’ on the W eb Management Page 9) In the ‘Configuration’ section select ‘Enabl e’ in the ‘T ransit Call’ field drop-down [...]

AR TDio IPP 1000 Series 29 10) Click ‘Apply’ 5-10 Inbound T ransit Calls Incoming calls to IPP unit can be transferre d to IPH/IPC/IPE, and IPP unit FXS ports. In the following diagram, a IPP receives, and transf ers an in-coming call to IPE. The outside caller dials the IPP unit’ s phone number , and when he hears the greeting dial, # + inbo[...]

AR TDio IPP 1000 Series 30 886-2-2695 1111 Carrier Setting the Inbound T ransit Password ： 1) Select ‘BASIC INBOUND TRANSI T’ on the W eb Management Page 2) Enter password (up to 8 digits) in the ‘Add Password’ field 3) Click ‘Apply’ 5-1 1 INTER-CONNECTING WITH OTHER IPH/ IPE UNITS IPH / IPC series and IPE units can transfer cal ls [...]

AR TDio IPP 1000 Series 31 IP 1-644-1234567 886-2-8226-8888 Ta i p e i IPH IPP 886-2-2695 1111 Carrier x1 1 x22 … IPP Carrier x1 1 x22 … IPN ID 1 11 IPN IPE BJ 8610-2955-3368 U.S. 5-12 SYSTEM FUNCTION 5-12.1 Auto Attendant (Built-in DISA) The IPP series has an auto-attendant function to re ceive in-coming FXO calls. This function does not engag[...]

AR TDio IPP 1000 Series 32 Auto-Attendant Recording Commands 1. Pick up the phone, listen for dial tone, dial ##99 99 after hearing confirma tion response of two beeps: 2. Record greeting 1, dial 991* Æ begin recording, dial # Æ when recording is finished 3. Save greeting 1 recording, dial 9# Æ dial # after hearing confir mation response of two [...]

AR TDio IPP 1000 Series 33 5-14.1 Cr eate a Barring Class 1. Select a barring class in the Class Entry in the ‘Class Information’ field and click the “Select” button. 2. Assign a name for the class: enter the nam e in the ‘Class Name’ field and click the ‘Add Name’ button. 3. Add an attribute to the class. Y ou can select either Den[...]

AR TDio IPP 1000 Series 34 Example 4 ： Assuming the device is located in T okyo (Japan), the setting shown below onl y allows local calls. Long distance (0) or international (0 01) calls would not be allowed.. However , Shanghai (China) is allowed as it is included in the exception table. Attribute ACCEPT : Barring T able: 001 0 Exception T able:[...]

AR TDio IPP 1000 Series 35 5-15 CALLING RECORD SMDR All calls through the IPP series units via FXO por ts will automatically generate a call detail record, as seen in the example a bove. W ith additional software this record can be saved for purposes such as billing as it details the number called, and the time of connection. The function can also [...]

AR TDio IPP 1000 Series 36 6. WEBPAGE EXPLANATION 6-1 Basic[...]

AR TDio IPP 1000 Series 37 6-1.1 General Section Item Field Description Default Region ID Refers to the country in which the unit is operating (Read Only) Software V ersio n Displays the software version (Read Only) BootRom V ersion Displays t he BootRom version (Read Only) Hardware V ersion Displays the Hardware version (Read Only) Card T ype 1 Di[...]

AR TDio IPP 1000 Series 38 6-1.2 Inbound T ransit Section Item Field Description Default Maxim um Maximum num ber of entries allowed. (Read Only) 32 Entered Number of ent ries of password entered. (Read Only) 0 Entries List List of en tries. (Read Only) None Add Password s Add passwords . A maxim um of four sets of passwords can be entered at the s[...]

AR TDio IPP 1000 Series 39 6-1.3 Outbound T ransit Section Item Field Description Default Max imu m Maxim um number of entrie s allowed (Read Only) 64 Entered Displays the number of phone numbers that h ave been entered. (Read Only) 0 Entries List Displays all phone numbers permitted to transit. (Read only) 1) MAC Address: MAC address of permitted [...]

AR TDio IPP 1000 Series 40 6-1.4 Off-net Forward Section Item Field Description Default Max imu m Maxim um number of entri es allowed fo r off-net forward calls. (Read Only) 32 Entered Lists all devices permitted off-net tran sit, and their call attempts/dur ation (Read Only) 0 Set Entry Set permitt e d phone n um bers for off-net forwar d calls. D[...]

AR TDio IPP 1000 Series 41 6-1.5 Speed Dial Section Item Field Description Default T otal Entries The maximum entries that can be set 100 Entry List Page ： 1-5 Index ： speed dial inde x Speed Dial Number ： Phone num ber None Speed Dial Configuration Update Entry In dex ： speed dial index Enter inde x number to be changed. Enter new pho ne n[...]

AR TDio IPP 1000 Series 42 6-1.6 Barring Class Section Item Field Description Default Class Entry Select barring class from ‘Class Entry’ field drop down box. Click ‘Select’. Name The name of the class (Read Only) None Class Information Attribute Disp lay the attribute (Read Only) N/A[...]

AR TDio IPP 1000 Series 43 Section Item Field Description Default Class Attribute The class attribute can be set to either “Deny” or “Accept”. Both attributes have a ba rring table and an exception table. Each class contains only one attribute. DENY : Denies all numbers except those specified in the exception tabl e. The barring table does [...]

AR TDio IPP 1000 Series 44 6-2 IP Settings[...]

AR TDio IPP 1000 Series 45 Section Item Field Description Default IP State Method of obtain ing: Manual: Entered by user (Static IP) Auto(DHCP): Assigned by DHCP serve r PPPoE: Assigned by PPPoE of ISP Manual IP Settings Current Setting Displays the config ur ed IP address, subnet mask address, and default gateway. (Read only) 192.168.0.2 255.255.2[...]

AR TDio IPP 1000 Series 46 6-3 Advan ced 6-3.1 General Section Item Field Description Default Flash Button Flash T ime Set the flash time duration in seconds. Select an entry from the ‘Flash T ime’ field drop-dow n box. 200 msec Duration Sets the DTMF duration. Select an entry from the ‘Duration’ f ield drop-down bo x. 100 msec T ouch T one[...]

AR TDio IPP 1000 Series 47 6-3.2 Numbering Plan Section Item Field Description Default IP Call Auto Learni ng Will automatically learn IP calls. Enter an access code in the ‘IP Calls w/Auto-learning’ field, Click Apply . * IP Call Enter an access code in the field, Click Apply . # T runk Group1 Access Sets the trunk group 1 access code 9 T runk[...]

AR TDio IPP 1000 Series 48 6-3.3 T runk Gr oup Section Item Field Description Default Member Assignment of in-c oming line to trun k gr o up 1 4/1 ， 4/2 ， 4/3 ， 4/4 Group1 Remote Accessible Perm its T ransit Call for group. In the ‘Remote Accessible; field drop-down box, select ‘T rue’, or ‘False’ , Click Apply . False Member Assign[...]

AR TDio IPP 1000 Series 49 6-4 Channel 6-4.1 Summary Section Item Field Description Default SUMMAR Y Channel Lists the channels, and extensi on (Read Only) 4 groupings of 4 ports each I/F T ype Displays extension I/F type (Read Only) FXS / FX O Operating S tatus Displays extension operating status (Read Only) Enable T ,38 Displays extension fax en [...]

AR TDio IPP 1000 Series 50 6-4.2 Configuration Section Item Field Description Default Channel Select channel/extensi on to be configu red 1/1 Phone NO. Select local extensio n in t he ‘Channel’ field drop down box, click ‘sel ect ’. Port T yp e Displays ex tension’ s FXO or FXS designation (Read Only) Port S tate Select port state, ‘Ena[...]

AR TDio IPP 1000 Series 51 6-5 Phone Book Section Item Field Description Default Phone Num ber Enter the phone number to find th e IP address Click ‘Apply’ None IP1/Port Indicates the IP address is Public. (Read Only) Phone IP Search IP2/Port Indicates the IP address is Private. (Read Only) Phone Num ber Enter the phone number for Phon e Number[...]

AR TDio IPP 1000 Series 52 6-6 Access Code[...]

AR TDio IPP 1000 Series 53 Section Item Field Description Default Outgoing Call Carrier Selection (International ) Access Code Enter the international access code to be used for outgoing international call s. Depends on the region ID configured Max imu m The maximum entries of all international access codes that could be dial ed. (R ead only) 10 En[...]

AR TDio IPP 1000 Series 54 7. Special Applications 7-1 Using NA T V ia Private IP IPP can be configured as a private IP addre ss and inter-connected with other IPH/IPE units. Carrier IP Sharing LAN side IP IP Sharing Etherne t IPP (Private IP) LAN side (Public IP) W AN side IPH (Private IP) Carrier W AN side (Public IP) Phone Line Phone Line PC PC [...]

AR TDio IPP 1000 Series 55 7-1.2 T ested IP Sharing Devices Although the IPP unit works with most comm only us ed IP sharing devices, there are still some devices that have compatibility issues and will no t work with the IPP unit. The Following table lis ts the IP Sharing devices that have been test ed and are known to work with the IPP unit. Ty p[...]

AR TDio IPP 1000 Series 56 7-1.3 IP Sharing Devices Not Recommended The following IP Sharing devices have been test ed and have been found not to work with the IPP unit. Ty p e Brand Model Softwar e V ersion T est Result 3Com 3CRWE50194 HomeConnect Incompatible S tand Alone Accton WildFire Linux 2.2 Incompatible Ositis Software WinProxy 4.0 Incompa[...]

AR TDio IPP 1000 Series 57 8. FILE MANAMEMENT 8-1 File T ype File File T ype Description HFIPPX.CFG System Configuration System Configuration HFIPPX.GT1 Greeting #1 Greeting HFIPPX.GT2 Greeting #2 Greeting HFIPPX.GT3 Greeting #3 Greeting HFIPPX.GT4 Greeting #4 Greeting HFIPPX.GT5 Greeting #5 Greeting HFIPPX.RUN RUN File Software 8-1.1 File Update U[...]

AR TDio IPP 1000 Series 58 2. Selecting ‘Connect’ will synchronize the PC a nd IPP systems. A successful connection will call up the Gateway File. 3. Download software to PC hard disc, Select ‘RUN’ click ‘Upload’ at the top of the page. Note ： The updated file must be the same name as the original gateway file, for exam ple: hfIPPx.ru[...]

AR TDio IPP 1000 Series 59 4. Select ‘Overwrite’ 5. After selecting ‘Overwrite’, check to insure the tim e and date are the same. Return to the W eb Management Page, select ‘Cold Re-start’ in the ‘Re-start’ field drop-down box. The update is complete. Note ： T o confirm the update has been succes sful go to W eb Management Page, ?[...]

AR TDio IPP 1000 Series 60 9. NETWORK MANAGEMENT 9-1 Use Of The System Console 9-1.1 System Command Summary User Exec commands ： D e s c r i p t i o n Enable T urn on privileged commands Exit Exit from the Exec Help Description of the interactive help sy stem Show Show running system information show ： Dns Show the IP address of domain name ser[...]

AR TDio IPP 1000 Series 61 9-2 Use Of The W eb Management Page Use console to configure IP information and open the web page using the configured IP . 9-3 Management V ia telephone Pick-up the phone, and listen for the dial tone. Dial ＃9999. Wh en the three beeping tone signal is heard, then the item numbers can be dialed. 9-3.1 Command Summary I[...]

AR TDio IPP 1000 Series 62 10. INTER-CONNECTION VIA IPN When IPP is configured as a IPN IP and por t number , the IPP will join the IPN group. IPN must be configured as the MAC and phone number of IPP . 10-1 IPN Contr ol Port[...]

AR TDio IPP 1000 Series 63 10-2 IPP Setting IPN IP[...]

AR TDio IPP 1000 Series 64 10-3 IPP WEB P AGE Open the web page to confirm the setti ng is working. Select B ASIC/GENERAL[...]

AR TDio IPP 1000 Series 65 11. Specifications Number of ports 4 FXO + 12FXS F AX relay T .30/T .38 FXS interface T ransport protocols FXO interface Loop start, 2 wire Connectors IDC connectors V oice compression G .71 1/G .729AB Silence suppression V AD, CNG Echo cancellation G .165/G .168 16ms Jitter buf fer Adaptive jitter buf fer management Gain[...]

AR TDio IPP 1000 Series 66 12. Appendix 12-1 List of Region ID By Country ID NO. Country ID NO. Country ID NO. Country ID NO. Country 01 Argentina 02 Australia 03 Philippines 04 Portugal 05 Brazil 06 Canada 07 China 08 Russia 09 Sweden 10 V ietnam 12 France 13 Germany 15 Hong Kong 18 India 22 Italy 23 Japan 24 Korea 26 Malay sia 27 Mexico 28 Nether[...]