Aspire Digital 3810TZ manual

Aspire 3810T/3810TG/3 810TZ/3810TZG Series Service Guide PRINTED IN T AIW AN Service guide files and updates are availab le on the ACER/CSD web; for more information, please refer to http://csd.acer .com.tw[...]

ii Revision History Please refer to the table below for the update made on Aspire 3810 T/3810TG/3810TZ/3810 TZG service guide. Date Chapter Up dates[...]

iii Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any lan guage or computer languag e, in any form or by any means, electronic, mechanical, magne tic, optical, chemi cal, manual or otherwise, without the[...]

iv Conventions The following conventi ons are used in this manual: SCREEN MESSAGES Denotes actual messages that appe ar on screen. NOTE Gives bits and pieces of additional information related to the current topic. W ARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to av[...]

v Preface Before using this information and the product it s upports, please read the fo llowing general info rmation. 1. This Service Guide provides you with all techni cal information relating to the BASIC CON FIGURA TION decided for Acer's "glo bal" product offering. T o better fit local market require ments and enhance prod uct c[...]

vi[...]

vii T able of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Board Layout . . . . . . . . . . . . . . . . . . . .[...]

viii T able of Contents Machine Disassembly and Replacement 41 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Disassembly Procedure Flowchard . . . . . . . . [...]

Chapter 1 1 Features Below is a brief summary of the computer ’s many feature: Operating system  Genuine Windows Vi sta ® NOTE: Windows ® Vista ® Capable PCs come with Windows ® XP installed, and can be upgraded to Windows ® Vista ® For more information on Windows ® V ista ® and how to upgrade, go to: Microsoft.com/windowsvista. Platfo[...]

2 Chapter 1 Storage subsystem  2.5" hard disk drive/ solid state drive  5-in-1 card rea der Communication  Integrated Acer Crystal Eye webcam*  Wi-Fi/WiMAX: Intel ® Wirele ss WiFi Link 515 0*  WW AN: z UMTS/HSP A at 900 MHz/2100 MHz and quadb and GSM/GPRS/EDGE (850/900/1800/1900 MHz)* z UMTS/HSP A at 850 MHz/900 MHz/1900 MHz/ 2[...]

Chapter 1 3 Environment  T emperature: z operating: 5°C to 35°C z Non-operating: -20°C to 65°C  Humidity (non-condensing): z operating: 20%~80% z Non-operating: 20%~80% NOTE: "*" only for certain models.[...]

4 Chapter 1 System Block Diagram[...]

Chapter 1 5 Board Layout Top View Aspire 3810T/3810TG/3810TZ/3810 TZG M/B layout and connector lo cation TOP view No. Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 L VDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 T ouch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN15 Fan cable CNTR 10 CN21 Audio boar[...]

6 Chapter 1 Bottom View Bottom view No. Name Description 1 1 CN9 Battery CNTR 12 CN10 PCI-E socket 13 CN1 1 SIM card socket 14 CN12 PCI-E socket 15 CN13 Power cable CNTR 16 CN14 L VDS cable CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN20 USB board CNTR 21 U 18 South Bridge 22 U 14 North Bridge[...]

Chapter 1 7 Your Acer Notebook tour After setting up your computer as illustrated in the Just for S tarters... poster , let us show you around your new Acer notebook. Top View No. Icon Item Description 1 Acer Crystal Eye webcam Web camera for video communication. 2 Microphone Internal microphone for sound recording. 3 Display screen Also called Li [...]

8 Chapter 1 Closed Front View 7 Click buttons (left and right) The left and right butto ns function like the left and right mouse buttons. 8 Palmre st Comfortable support area for your hands when you use the comput er . 9 T ouchpad toggle T u rns the internal touchpad on and off. 10 Communication key Enables / disables the WLAN / 3G function. Backu[...]

Chapter 1 9 Rear view Left View No. Icon Item Description 1 Battery bay Houses the computer's battery pack. No. Icon Item Description 1 DC-in j ack Conne cts to an AC adapter . 2 External di splay (VGA) port Connects to a display device (e.g., ex ternal monitor , LCD projector). 3 V entila tion slots Enable the computer to stay cool, even afte[...]

10 Chapter 1 Right View No. Icon Item Description 1 5-in-1 card reader Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory S tick (MS), Memory S tick PRO (MS PRO), xD-Picture Card (xD). NOTE: Push to re move/install the card. Only one card can operate at any given time. 2 USB 2.0 port Connects to USB 2.0 devices (e.g., USB mouse, USB camera).[...]

Chapter 1 11 Base view No. Icon Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery lock Locks the battery in position. 3 Memory compartment Houses the computer's main memory . 4 Hard disk bay Houses the computer 's hard disk (secured with screws). 5 V entila tion slots and cooling fan Enable the computer to [...]

12 Chapter 1 Touchpad Basics The following teaches you how to use the touchpad:  Move your finger across the touchpad (2) to move the cursor .  Press the left (1) and right (3) buttons located beneat h the touchpad to perform selection and executio n functions. These two buttons are similar to the le ft and right buttons on a mouse. T apping [...]

Chapter 1 13 Using the Keyboard The keyboard has full-sized keys and an embe d, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which yo u can toggle on and off. Lock key Description Caps Lock When Caps Lock is on, all alphabetic chara cters typed are in upperca[...]

14 Chapter 1 Windows Keys The keyboard has two keys that perform Wi ndows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows S tart button; it launc hes the St art menu. It can also be used with other keys to provide a vari ety of functions: <> : Open or clos e the S tart men[...]

Chapter 1 15 Hot Keys The computer employs hotkeys or key combinations to access most of the computer 's controls like screen brightness and volu me output. T o acti vate hot keys, press and hold the < Fn> key before pressing the other key in the hotkey combination. Special Key Y ou can locate the Euro symbol and US dollar sign at the up[...]

16 Chapter 1 The Euro symbol 1. Open a text editor or word processor. 2. Hold <Alt Gr> and then press the <5> symbol at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. Please refer to www .microsoft.com/typography/faq/faq12.htm for more information. The US dollar sign 1. Open a text editor[...]

Chapter 1 17 Using the system utilities Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. T o enable the dua l display feature of your notebook, fi rst ensure that a second display is connected, then, open the Display Settings p roperties box using th e Control Panel or by right-clicking the W indows d[...]

18 Chapter 1 3. Enjoy the convenience of a well-orga nized desktop. NOTE: Please ensure that the resol ution setting of the second monitor is set to the manufacturer' s recommended value. Acer Backup Manager NOTE: This feature is only available on certain models. Acer Backup Manager is a simple three-step process th at allows you to create bac[...]

Chapter 1 19 If you wish to change your settings at any time, run Acer Backup Manager from the Star t menu and go through the steps outlined ab ove. Power management This computer has a built-in powe r management unit that monitors system activity . System activity refers to any activity involving one or more of the following devices: keyboard, mou[...]

20 Chapter 1 This chapter will gu ide you through ea ch process. NOTE: This feature is only available on certain models. Fo r systems that do not have a built-in optical disc burner , plug in an extern al optical disc burner befo re entering Acer eRecovery Management for optical disc-related tasks. T o u se the password protec tion featur e of Acer[...]

Chapter 1 21 Restore The restore feature allows you to restore or recover the system from a factory default image or from previously created CD and DVD backups. Y o u can also reinstall applications and drivers for your Acer system. 1. Click on Star t , All Programs , Acer , Acer eReco very Management . 2. Switch to the Restore page by clicking Res[...]

22 Chapter 1 If you prefer to set the boot prio rity for long-term use, you should select the Boot submen u. 1. T urn on your computer and insert th e first system recovery disc into the optical disc drive. Restart your computer . 2. During startup when the Acer logo shows, press the F2 key to enter BIOS Setup , where you can set system parameters.[...]

Chapter 1 23 General controls When watching video clips, movies or slideshows using full-screen resolution, two pop-up contro l panels are shown when you move the pointer . They automaticall y disappear after several se conds. The Navigation Controls panel appears at the top and the Player Controls panel appears at the bottom of the screen. Navigat[...]

24 Chapter 1 Videos: Click Videos to watch a video clip stored on your hard drive. NOTE: The Video feature is desi gned to play back man y di fferent kinds of video formats. Refer to the V ideo help section for a full list of comp atible fo rmats. If you want to watch a DVD or VCD, use Cinema . Playing a video file: Click Videos to open a file brow[...]

Chapter 1 25 Audio: Use Speaker Environment to choose be tween Head phones , SPDIF , 2 Speakers or more speakers depending on you r audio equip ment. Output Mode should be se t to S tereo if you are using spea kers, Dolby Surround, or Virtual Surround Sound if you are using headphones. Y ou can select from a variet y of Virtual Surround Sound setti[...]

26 Chapter 1 Music For convenient access to y o ur music collection, click Music to open the Music homepage. Select the folder , CD or category that contains the music you want to listen to . Click Play to listen to the entire content from the beginning, or select the song that you want to hear from the list. The songs in the folder are shown as a [...]

Chapter 1 27 Hardware Specifications and Configurations Processor Second Level Cache System Memory Lan Interface Wireless LAN Pointing Device Item Specification Processor packing uFCPGA Support Processor @ Launch UL V Centrino, PDC, ICPM, 10W CPU On-die L2 Cache Up to 6 MB FSB 1067 MHz TDP (Thermal) 10W Socket type BGA Item Specification North Brid[...]

28 Chapter 1 Bluetooth Interface Hard Disk Drive Interface Audio Interface LCD panel Card Slot WebCAM Item Specification Module FOX_BRM_2.0 F/W T60H92 8.1 1 Antenna on board controller CSR Bluetooth module Internal USB 2.0 Dongle Item Specification HDD form factor 9.5 mm high/ soli d state disks Media I/F SA T A IDE Controller SA T A 150 MB/s SSD M[...]

Chapter 1 29 Key Board I/O Button Software Power Management Item Specification Controller Darfon AC4T T ype (A V AP) Silm 13.3" 301.12 x 1 13.44 x 4.7 (Max/T exture) Item Specification Monitor (VGA) Y es HDMI Y es USB 3 S tereo Mic-in 1 SPDIF 1 RJ45 (Shielding) 1 SIM Slot 1 mini card socket (Full size) F ull mini card (3G) x 1 & Ha lf mini[...]

30 Chapter 1 LED Status Indicator Security Features FAN Physical Characteristics Graphic (Only for AS 3810TG, AS3810TZG model) Item Specification Power S tatus 1 (Blue/Orange flash) 1st Battery S tatus 1 (Blue/Ora nge) HDD 1 (Blue) Caps Lock 1 (Blue) Num Lock 1 (Blue) Wireless LAN 1 (Orange ) Bluetooth 1 (Blue) T o uch pad on/off 1 (capacit ive, Or[...]

Chapter 2 31 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration prog ram built into y our computer ’s BIOS (Basic Input/ Output System). Y our computer is already properly configu red and optimi zed, and you do not need to run this utility . However , if you encounter configuration problems, you may need to run Setup. Please al[...]

32 Chapter 2 Invoking BIOS Setup The setup function can only be invoked by pressing F2 when Press <F2> to enter Setup message is prompted on the bottom of screen during POST . The setup uses a menu driven interfac e to allow the user to configure their system. The features are divided into 5 part s as follows: Information Display t he system [...]

Chapter 2 33 Main The Main screen disp lays a summary of your computer hardware information, and also inclu des basic setup parameters. It allows the user to specif y st andard IBM PC A T system parameters. NOTE: The screen above is for your reference only . Actual values may differ . HDD1 Mode Name This field displays the model name of devices ins[...]

34 Chapter 2 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: The sub-items under each device wil l not be shown if t he device control is set to d isable or auto. This is because the user is not allowed to control the settings in these cases. Parameter Description[...]

Chapter 2 35 Security The Security screen co ntains parameters that help sa feguard and protect your co mpu ter from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option Supervisor Password is Shows the setting of the Supervisor[...]

36 Chapter 2 NOTE: When you are prompted to enter a password, you ha ve three tries be fore the system halts. Don’t forget your password. If you forg et your password, you may have to return your notebook computer to your dealer to reset it. Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the w andy ke[...]

Chapter 2 37 Changing a Password 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key . The Set Password box appears: 2. T ype the current p assword in the Enter Current Pa ssword field an d press e . 3. T ype a password in the Enter New Password field. Retype the password in the Confirm New Password field.[...]

38 Chapter 2 Boot This menu allows the user to deci de the order of boot de vices to load the operatin g system. Bootable devices includes the distette drive in m odule bay , the onboard hard disk drive and the CD-ROM in modu le bay . Exit The Exit screen contains parameters that help safegua rd and protect your computer from unauthorized use.[...]

Chapter 2 39 The table below describes the parameters in this screen. BIOS Flash Utility The BIOS flash memory upd ate is required for th e following conditions:  New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted. Use the Phlash util ity to update the system BIOS flash ROM. NOTE: If you do n[...]

40 Chapter 2[...]

Chapter 3 41 This chapter contains step- by-step procedures on how to disassembl e the notebook computer Aspire 3810T/ 3810TG/3810TZ/3810TZ G for maintenance and troubleshooting. T o disassembl e the computer , you ne ed the following tool s:  Wrist grounding strap and conductive mat for preventing electrostatic discharge  Small Philips screw[...]

42 Chapter 3 General Information Before You Begin Before proceeding with the disassembly procedure, make su re that you do the following: 1. T urn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cab les from the system. 3. Remove the battery pack.[...]

Chapter 3 43 Disassembly Procedure Flowchard The flowchart on the succeed ing page gives you a graphic represen tation on the entire disassembly sequen ce and instructs you on the components that need to be remo ved during servicing . For example, if you want to remove the system board, you must fi rst rem ove the keyboard, then disassemble the ins[...]

44 Chapter 3 Removing the Battery Pack 1. Release the battery . 2. Slide the battery latch then remove the battery . NOTE: Battery has been highlighted with th e yellow circle as above image shows. Please detach the battery and follow local regulation s for disposal.[...]

Chapter 3 45 Removing the HDD and RAM 3. Remove three screw s on the HDD cove r and remove HDD. 4. Remove the screw on RAM cove r and remove Both of RAM. Removing the Battery 5. Remove RTC battery . NOTE: RTC battery has been highlighted with the yellow circle as above image shows. Please detach the RTC battery and follow local re gulations for dis[...]

46 Chapter 3 Remove keyboard 6. Disconnect five latches on the keyboard. 7. Remove the FFC behind the keyboard. 8. Remove T ouch Pad FFC and lamp FFC. Remove FFC of main board 9. Use tweezers to re move the rub ber foot on the back of the noteb ook. There are five rubber foots.[...]

Chapter 3 47 10. Remove all of the screws on the back of the notebook. 11 . Remove screw on the upper case. Ty p e N u m b e r M2*5(4.5D*0.8T) 15(Red) M2*4(4.5D*0.5T) 2(Y ellow) Ty p e N u m b e r M2*5(4.5D*0.8T) 7[...]

48 Chapter 3 12. Remove the dummy card. 13. Remove upper case and disconnect the connection be tween the audio board and upper case. 14. Disconnect all of the FFC on the main board. 15. Remove the FFC of the panel and audio board.[...]

Chapter 3 49 16. Remove the FFC of Bluetooth and SSD board. 17. Remove the connector of camera and the FFC of card reader board. Remove wireless card and thermal module 18. Release wireless screw and Line and remove wireless card. Ty p e N u m b e r M2*5*3 2[...]

50 Chapter 3 19. Release the screw of fan and take off it. 20. Loose four screws and remove it. Ty p e N u m b e r M2*4(4.5D*0.5T) 2 Ty p e N u m b e r M2*4(4.5D*0.5T) 4[...]

Chapter 3 51 Remove Main board 21. Remove connection CRT board and USB board. 22. Loose two screw on the main board. Ty p e N u m b e r M2*4(4.5D*0.5T) 2[...]

52 Chapter 3 23. Remove DC in connector and remove the whole main board. 24. Remove four screws on the thermal pipe and remove it. Ty p e N u m b e r M2*3 4[...]

Chapter 3 53 Remove I/O board and Panel 25. Remove seven screw s on the be zel. 26. Release connection of audio board and panel and remove the panel. Ty p e N u m b e r M2*3 6(Red) M2*4(4.5D*0.5T) 1(Y ellow)[...]

54 Chapter 3 27. Loose two screws on SSD board and remove it. 28. Loose two screws on the Card Reader board and remove it. Ty p e N u m b e r M2*4(4.5D*0.5) 2 Ty p e N u m b e r M2*4(4.5D*0.5T) 2[...]

Chapter 3 55 29. Loose two screws on Audio board and Remove it. 30. Remove three screws on VGA board and remove it. Ty p e N u m b e r M2*4(4.5D*0.5T) 2 Ty p e N u m b e r M2*4(4.5D*0.5T) 3[...]

56 Chapter 3 31. Remove three screws on USB board and remove it. NOTE: Replace the USB Board need to fl ash new UUID. Disassembly LCM module 32. Remove four bezel mylar . 33. Release four LCM screw under the mylar . 34. Remove the bezel. Ty p e N u m b e r M2*4(4.5D*0.5T) 3 Ty p e N u m b e r M2.5*4(4.5D*0.5T) 4[...]

Chapter 3 57 35. Remove four steal p arts to t a ke off p anel. 36. Remove LCM cable on the back of panel.[...]

58 Chapter 3 Disassembling the External Module Disassembling the HDD Module 1. Remove the four screws from bot h side of HDD and divide them. Ty p e N u m b e r M2.5*3 4[...]

Chapter 4 59 Use the following procedure as a gui de for computer problems. NOTE: The diagnosti c tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. V erify the symptoms by attempti[...]

60 Chapter 4 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, dr iver , or diskette. A write-ena bled , diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than on e label attached to it. Multiple labels can cause damage to the drive or cause the drive t[...]

Chapter 4 61 Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doa gmpstotics prog ram (please refer to mai n board. 2. Go to the dia gnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instruction s in the me[...]

62 Chapter 4 From Hardware: 1. Power off the computer . 2. Remove the battery pack and measure the voltage between battery terminal s 1(+) and 6(ground ). See the following figure. 3. If the voltage is still less than 7.5 Vdc after recharging, replace the battery . T o check th e battery charge operati on, use a discharged battery pack or a battery[...]

Chapter 4 63 Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most like ly cause is listed first. NOTE: Perform the FRU replacement or actions in the s equence shown in FRU/Action column, if the FRU replacement does not solve the proble m, put the orig inal part back in the [...]

64 Chapter 4 Index of Error Messages Error Code List Error Message List Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch. 2. IDE Primary Channel Master Drive Error . (THe causes will be shown be fore “Equipment Configuration Error”). 010 Memory Error at xxxx:xxxx:xxxxh ( R :xxxxh, W:xxxxh) . [...]

Chapter 4 65 System battery is dead - Replace and run Setup Replace RTC battery and Run BIOS Setup Utility to reconfigure system time, the n reboot system. System CMOS checks um bad - Defa ult configuration used RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System timer error R TC battery Run BIOS Setup Utility [...]

66 Chapter 4 Error Message List Invalid System Configuration Data BIOS ROM System board I/O device IRQ conflict Run “Load Default Settings” in BIO S Setup Utility . RTC battery System board Operating system not foun d Enter Setup and see if fixed disk and driv e A are properly identified. Diskette drive Hard disk drive System board No beep Erro[...]

Chapter 4 67 InsydeH2O BIOS Beep Codes Code Beeps POST Routine Description 02h V erify Real Mode 03h Disable Non-Mask able Interrupt (NMI) 04h Get CPU type 06h I nitialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initia l POST valu[...]

68 Chapter 4 45h POST device initialization 46h 2-1-2-3 Check ROM copyright notice 48h Check video configuration ag ainst CMOS 49h Initialize PCI bus a nd devices 4Ah Initialize all video adapters in system 4Bh QuietBoot st a rt (optional) 4Ch Shadow vide o BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EIS[...]

Chapter 4 69 8Ah Initialize Extended BIOS Data Area 8Bh T est and initialize PS/2 mouse 8Ch Initial ize floppy controller 8Fh Determine number of A T A drives (optional) 90h Initialize hard-disk controlle rs 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPT ABLE for multi-pr ocessor boards 95h Install CD ROM for bo[...]

70 Chapter 4 C5h PnPnd d ual CMOS (optional) C6h Initialize noteb ook docking (optional) C7h Initialize noteb ook docking late C8h Force check (optiona l) C9h Extended checksum (o ptional) D2h Unknown in terrupt E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h [...]

Chapter 4 71 Index of Symptom-to-FRU Error Message LCD-Related Symptoms Indicator-Related Symptoms Power-Related Symptoms Symptom / Err or Action in Sequence LCD backlight doesn' t work LCD is too dark LCD brightness can not be adjuste d LCD contrast cann ot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then rebo[...]

72 Chapter 4 PCMCIA-Related Sy mptoms Memory-Related Symp toms Speaker-Rel ated Symptoms Power Management-Related Symp toms The system doesn’t power-off. Power source (battery p ack and power adapter). See “Power System Check” on page 61. Hold and press the power switch for more than 4 seconds. System board Battery can’t be charged See “C[...]

Chapter 4 73 Peripheral-Related Symptoms The system doesn't resu me from hibernation mode. Hard disk connection b oard. Hard disk drive System board The system doesn't resume from standby mode after opening the LCD. LCD cover switch System board Battery fuel gauge in Windows doesn’ t go higher than 90%. Remove battery pack and let it co[...]

74 Chapter 4 Keyboard/Touchpad- Related Symptoms Modem-Related Symptoms NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undete rmined Problems” on page 75. Symptom / Error Action in Sequence Keyboard (one or more keys) does n ot work. Reconnect the keyboard cable. Keyboard System board T ouchpad does no[...]

Chapter 4 75 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons th at have nothing to do with a hardware defect, such as: cosmic radiation, electros tatic discharge, or software errors. FRU replacement should be considered only when a recurring prob lem exists. When analyzing an intermittent prob lem, do t[...]

76 Chapter 4[...]

Chapter 5 77 Top View Aspire3810T/3810TG/3810TZ /3810TZG M/B layout and c onnector location TOP view No. Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 L VDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 T ouch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card read er CNTR 8 CN8 BT cable CNTR 9 CN15 Fan cable CNTR 10 CN21 Audio board CNTR Jumpe[...]

78 Chapter 5 Bottom View Bottom view No. Name Description 1 1 CN9 Ba ttery CNTR 12 CN10 PCI-E socket 13 CN1 1 SIM card socket 14 CN12 PCI-E socket 15 CN13 Po wer cable CNTR 16 CN14 L VDS cable CNT R 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN20 USB bo ard CNTR 21 U18 South Bridge 22 U14 North Bridge[...]

Chapter 6 79 This chapter gives you the FRU (Field Replaceabl e Unit ) listing in global co nfigurations of Aspire 3810T/ 3810TG/3810TZ/3810TZG . Refer to this chapter wheneve r ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDE RING FRU P ARTS, you shou ld check the most up-to-date information av[...]

80 Chapter 6 Aspire 3810T/3810TG/3810TZ/3810TZG Exploded Diagram ITEM PA R T N O DESCRIPTION Q’TY 1 1310A22 64501 ASSEMBL Y ,MODULE,MAIN 1 2 1397B00 58001 ASSEMBL Y ,MODULE,USB 1 3 1397B00 56101 ASSEMBL Y ,MODULE,CARD READER 1 4 1397B00 56601 ASSEMBL Y ,MODULE,AUDIO 1 5 1397B0056301 ASSEMBL Y ,MODULE,VGA 1 6 1510B06 96701 ASSEMBL Y ,CASE,TOP 1 7 [...]

Chapter 6 81 ITEM PA R T N O DESCRIPTION Q’TY 1 1510B06 96501 ASSEMBL Y ,BASE 1 2 6054B06 36401 NAMEPLA TE 1 3 1700B01 69801 ASSEMBL Y ,P ACKAGING ,COUNTRY KIT 1 4 1700B01 66701 ASSEMBL Y ,P ACKAGING ,LABEL 1 5 1510B06 96601 ASSEMBL Y ,BA TTERY 1 6 1510B06 96801 ASSEMBL Y ,MEMORY 1 7 1510B06 97601 ASSEMBL Y ,KEYBOARD 1 8 1510B06 97001 ASSEMBL Y ,[...]

82 Chapter 6 ITEM PA R T N O DESCRIPTION Q’TY 1 1510B06 98201 ASSEMBL Y ,CASE,REAR,DISPLA Y ,OFFLINE 1 2 1510B06 98301 ASSEMBL Y ,CASE,FRONT ,DISPLA Y ,OFFLINE 1 3 6047B0012101 CAMERA MODULE 1 4 1510B07 30601 HINGE SET 1[...]

Chapter 6 83 Aspire 3810T/3810TG/3810TZ/3810TZG FRU List Accessory Adapter Category Part Name and Description Acer Part No. WIRELESS ANTENNA LEFT 50.PCR0N.013 WIRELESS ANTENNA RIGHT 5 0.PCR0N.014 WIRELESS&3G COMBO ANTENNA LEFT 50.PCS0N.001 WIRELESS&3G COMBO ANTENNA RIGHT 50.PCS0N.002 Category Part Name and Description Acer Part No. ADAPTER [...]

84 Chapter 6 Battery Board Category Part Name and Description Acer Part No. BA TTERY P ANASONIC LI-ION 3S2P P ANASONIC 6 CELL 5800MAH MAIN COMMON W/ HALOGEN FREE BT .00605.038 BA TTERY SANYO AS-2009D LI-ION 3S2P SANYO 6 CELL 5600MAH MAIN COMMON W/ HALOGEN FREE BT .00603.080 BA TTERY SIMPLO AS-2009D LI-ION 3S2P SAMSUNG 6 CELL 5600MAH MAIN COMMON ID [...]

Chapter 6 85 OPTION 3G MODULE G TM382EL LC.21300.007 QUALCOMM 3G MODULE GOBI2000 LC.21300.01 1 SSD TRANSFER BOARD 55.PCR0N.005 CARD READER BOARD 55.PCR0N.003 AUDIO BOARD 5 5.PCR0N.006 D-SUB&DC-IN BOARD 55.PCR0N.007 USB BOARD 55.PCR0N.004 TOUCHP AD BUTTON BOARD 55.PCR0N.002 LED BOARD 55.PCR0N.001 Category Part Name and Description Acer Part No.[...]

86 Chapter 6 Cable Category Part Name and Description Acer Part No. POWER CORD 3PIN EUR 27.AAMVN.002 POWER CORD 3PIN SOUTH AFRICA 27.AAMVN.008 POWER CORD 3PIN DENMARK 2 7.AAMVN.010 POWER CORD ISRAEL 27.AAMVN.01 1 POER CORD 3PIN IT ALIAN 27.AAMVN.009 POWER CORD 3PIN UK 27.AAMVN.004 POWER CORD 3PIN SWISS 27.AAMVN.006 POWER CORD AUSTRALIA W/LABEL 2 7.[...]

Chapter 6 87 Camra CASE/COVER/BRACKET ASSEMBLY TOUCHP AD CABLE 50.PCR0N.009 LED BOARD CABLE 50.PCR0N.001 CCD CABLE 50.PCR0N.012 LED LCD CABLE 50.PCR0N.01 1 Category Part Name and Description Acer Part No. CCD 1.0M SUYIN CN1014-S36D-OV05 -R LA VENDER_G 57.PCR0N.001 Category Part Name and Description Acer Part No. HDD COVER 4 2.PCR0N.001 DIMM COVER 4[...]

88 Chapter 6 FAN HDD CONNECTOR 20.PCR0N.001 HDD BRACKET 33.PCR0N.002 LCD COVER 13.3" SIL VER 60.PCR0N.006 LCD BEZEL 13.3" W/CCD HOLE 60.PCR0N.005 LCD SECURING PLA TE 3 3.PCR0N.005 HINGE RIGHT 3 3.PCR0N.004 HINGE LEFT 33.PCR0N.003 Category Part Name and Description Acer Part No. F AN 23.PCR0N.001 Category Part Name and Description Acer Par[...]

Chapter 6 89 HDD / SSD Category Part Name and Description Acer Part No. HDD SEAGA TE 2.5" 5400RPM 160GB ST9160310AS CROCKETT SA T A LF F/ W:0303 KH.16001.034 HDD TOSHIBA 2.5" 5400RPM 160GB MK1655GSX LIBRA SA T A LF F/W: FG01 1J KH.16004.006 HDD HGST 2.5" 5400RPM 160GB HTS545016B9A300 P ANTHER B SA T A LF F/W:C60F KH.16007.024 HDD WD [...]

90 Chapter 6 HEATSINK KEYBOARD Category Part Name and Description Acer Part No. THERMAL PIPE 60.PCR0N.004 HEA TSINK 60.PCR0N.003 Category Part Name and Description Acer Part No. KEYBOARD ACER AC4G JM41 INTERNAL 14 ST ANDARD 87KS BLACK US W/ CANADIAN FRENCH GLOSSY KB.I140A.087 KEYBOARD ACER AC4G JM41 INTERNAL 14 ST ANDARD 87KS BLACK TURKISH G LOSSY [...]

Chapter 6 91 LCM KEYBOARD ACER AC4G JM41 INTERNAL 14 ST ANDARD 87KS BLACK SP ANISH GLOSSY KB.I140A.079 KEYBOARD ACER AC4G JM41 INTERNAL 14 ST ANDARD 86KS BLACK RUSSIAN GLOSSY KB.I140A.077 KEYBOARD ACER AC4G JM41 INTERNAL 14 ST ANDARD 87KS BLACK PORT UGUESE GLOSSY KB.I140A.076 KEYBOARD ACER AC4G JM41 INTERNAL 14 ST ANDARD 87KS BLACK NORDIC GLOSSY KB[...]

92 Chapter 6 MIAN BOARD MEMORY MICROPHONE Category Part Name and Description Acer Part No. MAINBOARD JM31_MS INTEL LF GS45 UMA SU9400 MB.PCR0B.001 MAINBOARD JM31_MS INTEL LF GS45 UMA SU2700 MB.PE60B.001 MAINBOARD JM31_MS INTEL LF GS45 UMA SU3500 MB.PCR0B.002 MAINBOARD JM31_MS INTEL LF GS45 UMA CM723 MB.PEC0B.001 Category Part Name and Description A[...]

Chapter 6 93 MISCELLANEOUS SCREW Category Part Name and Description Acer Part No. LCD CUSHION 47.PCR0N.002 LCD BUMPER 47.PCR0N.001 DUMMY CARD 42.PCR0N.003 RUBBER FOOT FRONT -MIDDLE 47.PCR0N.004 RUBBER FOOT FRONT -RIGHT 47.PCR0N.005 RUBBER FOOT FRONT -LEFT 47.PCR0N.003 RUBBER FOOT MIDDLE-RIGHT 4 7.PCR0N.006 NAME PLA TE AS3810T 40.PCR0N.001 NAME PLA [...]

94 Chapter 6 SPEAKER Category Part Name and Description Acer Part No. SPEAKER 23.PCR0N.002[...]