AT&T 1030 manual

AT&T MERLIN ® COMMUNICATIONS SYSTEM USER’S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 5[...]

Table of Contents Available Features Key to Symbols Placing Calls Outside Calls Button Access and Dial Access to Line Pools Automatic Route Selection Line Request Intercom Calls Ringing Intercom Calls Announced Intercom Calls Answering Calls Fixed Features Hold Transfer Transfer with Voice Announcement Conference Drop Speaker On-Hook Dialing Monito[...]

Available Features Use line buttons to call peo- ple who aren’t connected to your MERLIN system. Touch Intercom-Ring or Intercom-Voice to use the MERLIN system Intercom feature. Test your voice terminal and program its features by sliding the T/P switch to T (Test) or P (Program). Adjust the volume of your voice terminal’s speaker and ringing u[...]

Key to Symbols The following symbols are used throughout this guide to illustrate the steps for using your MERLIN system voice terminal. After you are familiar with the steps, use the symbols to remind you how to perform each procedure. Lift your handset. 555-1234 Touch a button. (The symbols for buttons Transfer Don’t lift your handset. Hang up [...]

Placing Calls With your MERLIN ® system, you can place two types of calls: outside calls and intercom calls. OUTSIDE CALLS To call someone who is not connected to your MERLIN system: Lift your handset. + The MERLIN system automatically selects an available outside outside line. number Dial the number. NOTE: When the red light is on next to a line [...]

Button Access and Dial Access to Line Pools Your MERLIN system may be “pooled,” meaning some or all of your outside telephone lines are grouped into one or more pools (for example, a pool of local lines, a pool of WATS lines, and a pool of Foreign Exchange lines). You make outside calls on pooled lines in one of two ways, depending on how your [...]

NOTE: Ask your system administrator if your system has Automatic Route Selection (ARS). If it does, follow the procedure for making outside calls in the next section, “Automatic Route Selection.” Neither of the above procedures works for you if your system has ARS. Automatic Route Selection If you have Pool Access buttons, your MERLIN system ma[...]

If you hear a fast MERLIN system busy signal: ● ● ● Hang up and redial in a few moments using the Pool Ac- cess procedure or the Saved Number Redial feature (see page 23). NOTE: For ARS to work, you must dial a “1” before dialing a long distance number, even if you do not normally do so. Line Request If you are waiting to use a line that [...]

To place a ringing intercom call: ● ● ● ● ● ● ● Touch Intercom-Ring. Lift your handset. Dial a 2-digit MERLIN system intercom number. Intercom Ring + + intercom number Announced Intercom Calls When you place an announced intercom call, your coworker hears your voice through the voice terminal speaker. If your coworker wants to respond[...]

Answering Calls To answer a call: ● Lift your handset. You are automatically connected to the incoming call. You can tell what kind of call you’re receiving by the way your voice terminal rings. Intercom two short and one long ring Outside one long ring Transferred one short and one long ring = = = You may personalize these rings to distinguish[...]

Fixed Features Fixed features are the features assigned to the permanently labeled buttons on your voice terminal. HOLD To put a call on hold: Hold Pause ● ● ● ● ● ● Touch Hold. When you put a call on hold, the green light next to the call’s line button flashes rapidly. If someone else puts a call on hold from another voice terminal, [...]

If the call is not answered within a few rings, it returns to your voice terminal. Transfer with Voice Announcement To announce a transferred call: Touch Transfer. Touch Intercom-Voice. Dial the intercom number of the voice terminal to which you want to transfer the call. Announce the call through your handset. Hang up. You cannot transfer with voi[...]

If you don’t want a participant to listen as you set up the rest of the conference call, touch Hold before repeating this procedure. To take the person off hold: Conference + + 555-1234 ● ● ● ● ● ● Touch Conference. Touch the button for the line you put on hold. If you have several lines on hold, repeat this procedure for each one. Ho[...]

SPEAKER You can use your voice terminal’s speaker to monitor a call as you dial it, to monitor a call on hold, and to let a group listen to your conversation. On-Hook Dialing Instead of using your handset to listen while you place a call, you can use your voice terminal’s built-in speaker: Touch Speaker. The green light next to Speaker goes on,[...]

Group Listening To let others in the room hear your telephone conversation: Speaker ● ● Without hanging up your handset, touch Speaker. You can speak to the other person only through your handset unless you have a Hands-Free Unit (see “Hands-Free Unit,” page 50). NOTE: Before hanging up, touch Speaker again. This prevents a squeal from the [...]

RECALL To disconnect a call without hanging up your handset: ● Touch Recall. Recall NOTE: If you have PBX, Centrex, or Custom Calling features, touch Recall any time instructions call for a switchhook flash. If you press the switchhook, you disconnect your call. 15[...]

Custom Features Custom features are features that you select and program for your voice terminal. The basic programming instructions below describe the procedure you follow to program features on your voice terminal. You can program most custom features on the available buttons on your voice terminal; however, if you have a limited number of featur[...]

● ● If you want to program other buttons, repeat the two previous steps. Slide the T/P switch to the center position. NOTE: If you make a mistake entering a programming code, simply touch the button again and reenter the code. The following feature descriptions include feature programming codes and brief programming instructions. For example: T[...]

Notify Send To program: ● T/P to P ● Touch the button ● Dial *87 + the intercom number of the person you want to notify ● T/P to center To notify another voice terminal of a message: ● ● Touch the Send button. The green light next to your Send button goes on. The green light next to the Receive button on the other voice terminal goes on[...]

To turn off the green light next to the Receive button: ● ● ● ● Touch the Receive button. The green light next to your Receive button goes off. The green light next to the Send button on the other voice terminal also goes off. OUTSIDE AUTO DIAL Use the Outside Auto Dial feature for one-touch dialing of fre- quently used telephone numbers, a[...]

Special Characters in Programmed Dialing Sequences You may occasionally need to program a pause, stop, or switch- hook flash into an Outside Auto Dial or Speed Dial sequence, or you may need to switch from rotary to Touch-Tone signals in the middle of a programmed dialing sequence. To do so, you need to enter the following special characters when y[...]

● Touch Recall. ● Touch Hold (Pause). AUTO INTERCOM Use the Auto Intercom feature for one-touch dialing of intercom numbers. If you program this feature on a button with lights, the green light next to the button goes on when the person at that intercom uses his or her voice terminal or uses the Do Not Disturb feature. You can use an Auto Inter[...]

Announced Intercom Calls To place an announced intercom call: ● ● ● ● ● If the red light next to it is not already on, touch Intercom-Voice. Touch the Auto Intercom button for the intercom number you want to dial. Your speaker goes on, and you hear a beep. Lift your handset and begin speaking. Intercom Voice + + John PERSONAL SPEED DIAL ([...]

SYSTEM SPEED DIAL System Speed Dial is similar to Personal Speed Dial in that 3-character codes (#60 through #99) represent frequently dialed telephone numbers. However, you do not assign the codes to telephone numbers; your system administrator is the only one who can assign a System Speed Dial code to a telephone number, and everyone connected to[...]

stop, a Touch-Tone enable, or a switchhook flash.) If you have a 34-button voice terminal, use the instructions below to pro- gram a button with the Saved Number Redial feature. If you have a 5- or 10-button voice terminal, there’s no need for any special programming. You simply dial a code to use this feature, thus saving a feature button for a [...]

LAST NUMBER REDIAL Use the Last Number Redial feature to redial the number you dialed most recently. (The number cannot contain a pause, a stop, a Touch-Tone enable, or a switchhook flash.) If you have a 34-button voice-terminal, you can follow the programming in- structions below to program this feature onto a button. If you have a 5- or 10-button[...]

To signal a coworker: ● Without lifting your handset, touch a Manual Signaling button. + Signal Mary You can also touch a Manual Signaling button to signal some- one while you have an outside call in progress. If you program this feature on a button with lights, the green light next to the button goes on when your coworker uses his or her voice t[...]

● ● ● ● ● ● When you have a Loudspeaker Page button for the zone you want to page: Touch the Loudspeaker Page button for the zone you want to page. When you hear a beep, lift your handset and make your announcement. Lsp. Page 1 + Using a Dial Code To page a zone using a dial code: Touch Intercom-Voice or Intercom-Ring. Lift your handset[...]

GROUP PAGE Use the Group Page feature to make announcements through the speakers in groups of 10 voice terminals specified by your system administrator. Your system can have as many as seven groups. You can use the instructions below to program buttons for the groups you want to page. Or, you can save your feature buttons for other uses and dial a [...]

Using a Dial Code To page a group using a dial code: ● ● ● ● Touch Intercom-Voice or Intercom-Ring. Lift your handset. Dial the code for the group you want to page. 841 for group 1 842 group 2 843 group 3 844 group 4 845 group 5 846 group 6 847 group 7 Intercom Voice + + group page code When you hear a beep, speak into your handset. 29[...]

GROUP CALL DISTRIBUTION Use the Group Call Distribution feature to place an intercom call or transfer an outside call to a specific group of voice terminals. When you place or transfer a call to a Group Call Distribution group—for example, the Sales Department—the system selects a voice terminal in the group to receive your call. Your system ad[...]

Dial the code for the group you want to call. 850 for group 1 851 group 2 852 group 3 853 group 4 854 group 5 855 group 6 When you hear a beep or when the person answers, speak into your handset. To Transfer an Outside Call Intercom Ring + + group call distribution code ● ● ● ● ● ● ● ● To transfer a call to a Group Call Distribution[...]

ONE-TOUCH TRANSFER OR ONE-TOUCH HOLD WITH CALL ANNOUNCEMENT The way in which you use Auto Intercom buttons and Group Call Distribution, Loudspeaker Page, or Group Page buttons with outside calls depends on whether your system is administered for One-Touch Transfer or One-Touch Hold with Call Announce- ment. Ask your system administrator which featu[...]

You can then return to the call, transfer the call, or have the per- son or group answer the call by using the Line Pickup feature. NOTE: If you try to place an announced intercom call to a voice terminal that is programmed to prevent voice announcements (see “Voice Announcement Disable,” page 45), your call becomes a ringing intercom call. AUT[...]

AUTO ANSWER-INTERCOM If you have an optional Hands-Free Unit connected to your voice terminal, program an Auto Answer-Intercom button so you can set your Hands-Free Unit to go on automatically when you receive intercom calls. Program this feature on a button with lights. To program: ● T/P to P ● Touch a button ● Dial *70 ● T/P to center To [...]

When you receive a call for a person you’re covering, your voice terminal rings and the green light next to that person’s Cover button flashes. To answer the call: Lift your handset. You can program Cover buttons so covered calls ring im- mediately, after a delay, or don’t ring at all (see “Programmable Line Ringing,” page 43). If you pro[...]

● ● ● ● To restore Call Coverage: Touch Coverage Inhibit again. The green light next to the button goes off. Using Call Coverage and Coverage Inhibit to Forward Calls You can set up a call forwarding feature using Call Coverage and Coverage Inhibit. If you are often away from your voice ter- minal, but near another voice terminal connected [...]

When the Do Not Disturb feature is active, the green light next to your line button flashes when you receive outside calls, but your voice terminal does not ring. Calls transferred to you return to the sender after a prescribed number of rings (set by your system administrator), and intercom calls to you get a busy signal. The feature remains activ[...]

The feature remains active until you: Touch Privacy again. The green light next to the button goes off. Privacy TOUCH-TONE ENABLE (Only for systems with rotary lines) If you have telephone lines that carry rotary signals, you can use the Touch-Tone Enable feature to switch to Touch-Tone signals midway through a dialing sequence. This lets you take [...]

ACCOUNT NUMBER ENTRY (For use only with the SMDR feature) With an Account Number button, you can enter an account number that identifies who should be billed for the call. Program this feature on a button with lights. To program: ● T/P to P ● Touch a button ● Dial *82 ● T/P to center To enter an account code: ● ● ● Touch Account Numbe[...]

If no one answers a parked call, your voice terminal rings to re- mind you the call is still parked. To program: ● T/P to P ● Touch a button ● Dial *86 ● T/P to center To park a call using a Call Park button: ● ● ● ● ● Touch Call Park. Call Park + Hang up. Using a Dial Code To park a call using a dial code: Touch Transfer. The gre[...]

● ● ● ● ● ● ● ● ● ● To pick up a call using a Call Pickup button: Touch Call Pickup. Lift your handset. Dial the intercom number of the voice terminal holding the call. Call Pickup + + intercom number Using a Dial Code To pick up a call using a dial code: Touch Intercom-Ring or Intercom-Voice. Lift your handset. Dial *7. Dial th[...]

Using a Single Line Pickup Button To program: ● T/P to P ● Touch the button ● Dial *84 ● T/P to center. ● ● ● ● ● ● ● ● ● To pick up a line using this option: Touch Line Pickup. Lift your handset. Dial the 2-digit line code for the line you want to pick up. Line Pickup + + line code Using Buttons Programmed to Pick Up Spec[...]

Ringing and Line Selection Options RINGING OPTIONS Programmable Line Ringing You can determine whether calls coming in through a line pool, your individual line, or a line you’re covering ring immediately, ring after a delay, or do not ring at all. NOTE: This does not affect intercom calls or calls transferred to you. If you share lines with some[...]

To program line ringing: Slide the T/P switch to the P position. ● ● ● ● ● ● ● = = = Touch the line button successively until the red light in- dicates the type of ringing you want. Red light on immediate ring Red light flashing delayed ring Red light off no ring Slide the T/P switch to the center position. + + 555-1234 If your lines [...]

● ● ● ● ● Touch Speaker repeatedly until you hear a ringing sound you like. Slide the T/P switch to the center position. Speaker Speaker + + + = = Voice Announcement Disable Ordinarily, people can announce calls through your voice ter- minal speaker. However, you can prevent voice announcements and have all intercom calls ring instead. To[...]

NOTE: If you plan to program other features when you program Automatic Line Selection, you must program Automatic Line Selection first. If you are already in the middle of a programming session, slide the T/P switch to center and then back to P before programming this feature. ● ● ● ● Slide the T/P switch to the P position. Dial **. Touch t[...]

Simultaneous Voice and Data Calls If you have a General Purpose Adapter and a modem connected to your voice terminal, you can use the Simultaneous Voice and Data Calls feature. You may be speaking with someone on the telephone and wish to obtain some data from a computer to sup- port your conversation. Or you may want to make a voice call while you[...]

When the computer returns the carrier signal, turn on your modem. The green light next to the line or Intercom button you used to call the computer begins to flash and continues to flash until you end the data call. Log on from your terminal keyboard. To end a data call: ● ● ● ● ● ● ● Log off from your terminal keyboard. Turn off your[...]

Using PBX, Centrex, or Custom Calling Features If you have PBX, Centrex, or Custom Calling features, use them exactly as their instructions describe with one important excep- tion: Any non- MERLIN system feature code that begins with a “#” must be preceded by another “#”. For example, if PBX, Centrex, or Custom Calling instructions tell you[...]

Optional Equipment HANDS-FREE UNIT The Hands-Free Unit is a high-quality speakerphone that allows you to use your voice terminal without lifting your handset. NOTE: Any custom feature that ordinarily activates your voice terminal’s speaker activates your Hands-Free Unit. Placing Calls To place outside calls using your Hands-Free Unit: Touch Speak[...]

Answering Calls To answer a call with your Hands-Free Unit: Touch Speakerphone On/Off and begin speaking. To temporarily remove yourself from a conversation to consult with someone else in your room: ● ● ● ● ● Touch Microphone On/Off. The green light next to the button goes off. To participate in the conversation again, touch Microphone O[...]

Index Account Number Entry, 39, 55 SMDR, 39 Answering Calls, 9, 51 Answering Machine, 51 And General Purpose Adapter, 51 Assigning Custom Features to Buttons, 16 Auto Answer-All, 33, 54 Auto Answer-Intercom, 34 Auto Intercom, 21 - 22, 54 Automatic Line Selection, 45 - 46 Automatic Route Selection (ARS), 6 - 7 Button Access to Line Pools, 5 Call Cov[...]

Feature Programming Chart Use the chart below as a quick reference when you want to program features onto your voice terminal. Feature Name (Suggested Button Label) Programming Code Notes QUICK DIALING FEATURES Outside Auto Dial Dial *90 + an outside number, an account See page 19. (name or location) number, or a PBX, Centrex, or Custom Calling fea[...]

Feature Programming Chart (continued) Feature Name (Suggested Button Label) Programming Code Notes PAGING FEATURES Loudspeaker Page Dial *91 + one of the following codes: Used only with loudspeaker paging equipment. (Page “number or name”) 80 for all zones See page 26. 81 zone 1 82 zone 2 83 zone 3 Group Page Dial *91 + one of the following cod[...]

Feature Programming Chart (continued) Feature Name (Suggested Button Label) Programming Code Notes CALL COVERAGE FEATURES Call Coverage Dial *4 + the intercom number of the person Requires a button with lights. See page 34. (Cover “name”) you want to cover. Coverage Inhibit Dial *77. Requires a button with lights. See page 35. (Coverage Inhibit[...]

Feature Programming Chart (continued) Feature Name (Suggested Button Label) Programming Code Notes OTHER FEATURES (continued) Notify Notify Send Dial *87 + the intercom number of the person Requires a button with lights. See page 18. (Send to “name”) you want to notify. Notify Receive Dial *88 + the intercom number of the person Requires a butt[...]

MERLIN ® Communications System Models 1030 and 3070 with Feature Module 5 Quick Reference Card FIXED FEATURES FEATURES HOW TO USE INTERCOM CALLS Intercom-Ring Calls 1. Touch Intercom-Ring. 2. Lift handset. 3. Dial 2-digit intercom number. Intercom-Voice Calls 1. Touch Intercom-Voice. 2. Lift handset. 3. Dial 2-digit number. 4. When you hear a beep[...]

PROGRAMMABLE FEATURES HOW TO PROGRAM FEATURES ● Slide T/P to P ● Touch button ● Dial this code: QUICK DIALING Outside Auto Dial *90 + outside number, account number, or a PBX/Centrex feature code Auto Intercom *91 + MERLIN system intercom number Personal Speed Dial A Personal Speed Dial code (#01—#22) + *90 + outside number (does not use a [...]

AT&T MERLIN is a registered trademark of AT&T © Copyright 1986 AT&T. Printed in U.S.A. 999-500-143 IS Issue 1 May 1986[...]