AT&T 1030 manual

AT&T MERLIN™ COMMUNICATIONS SYSTEM ADMINISTRATION MANUAL: MODELS 1030 AND 3070 WITH FEATURE MODULE 1 999-504-137IS[...]

Your MERLIN™ communications system gives you telephone service previously available only with much larger systems. In addition to all the conveniences you have come to expect from your business telephones, the MERLIN system provides inter- coms at every telephone, return of unanswered calls to an attendant, and several forms of backup call covera[...]

Table of Contents MERLIN System Features Fixed Features Custom Features Optional Features and Equipment Important Information for Administrators Arranging Your Outside Lines: Pooled or Square About Pooled Systems About Square Systems The Administrator/Attendant Console Customizing Your MERLIN System The Forms and Labels You Need Customizing Sequenc[...]

Get a free line without hav- ing to push a button or inter- rupt someone else’s call. In addition, the lights next to line buttons make it easy to keep track of calls. ● ● Red light indicates line you are on. Green light indicates AVAILABLE FEATURES. . . if line is free, busy, or on hold. Fast flashing = you put call on hold Slower flashing =[...]

MERLIN System Features The MERLIN communications system Models 1030 and 3070 with Feature Module 1 offers a wealth of features that provide exceptional telephone service both on a business-wide and personaI basis. As system administrator, you will make decisions about how the system operates as a whole and about some of the features that should app[...]

Fixed Features FEATURE DESCRIPTION BENEFITS Call Park A special kind of hold that permits ● Attendant trying to locate calls to be parked and retrieved someone parks call and from any voice terminal. Useful in pages person to pick up call. pooled systems. (See also Call Person takes call at nearby Pickup, Loudspeaker Paging.) voice terminal by me[...]

Fixed Features (continued) FEATURE DESCRIPTION BENEFITS Distinctive Ringing Provides different ringing patterns ● Know where call is coming for incoming, transferred, and inter- from and answer accordingly. com calls. Drop Makes it possible to disconnect a ● Drop a person from a confer- person from a conference call. ence call while maintaining[...]

Fixed Features (continued) FEATURE DESCRIPTION BENEFITS Intercom Makes it possible for people in ● Call any person in office same system to call each other. using an abbreviated number. ● Signal others by ringing or voice without interrupting active calls. Intercom-Ring Used to make a regular “ringing” ● Recognize distinctive intercom cal[...]

Fixed Features (continued) FEATURE DESCRIPTION BENEFITS Ringing Line Selection Automatically selects ringing line ● Just lift handset to answer when call comes in. any call. No need to touch any buttons. Send Message Enables attendant to notify person ● Attendant does not have to that a message is waiting. call or leave console to give people m[...]

Custom Features FEATURE DESCRIPTION BENEFITS Automatic Line Selection Automatically selects a free line ● No need to find a free line or (See Page 32) when you lift handset to make call. touch a button. ● Program voice terminal to select long distance lines in [A] [U ] most economical order—for example, WATS line first, then regular service. [...]

Custom Features (continued) FEATURE DESCRIPTION BENEFITS Do Not Disturb Makes it possible to prevent voice ● Work or have business meet- (See Page 33) terminal from ringing for a tempo- ing in office without being rary period. While Do Not Disturb interrupted by ringing tele- is in effect, callers get busy phone. [U ] signal. Intercom Auto Dialin[...]

Custom Features (continued) FEATURE DESCRIPTION BENEFITS Personalized Ringing Makes it possible to select one of ● Employees who work close to (See Page 36) eight ringing signals for voice ter- one another can distinguish minal. [U] ringing of their own voice terminals. Privacy Prevent others from joining calls ● Make confidential calls in (See[...]

Custom Features (continued) FEATURE DESCRIPTION BENEFITS Touch-Tone Enable Makes it possible for system to ● People in businesses hooked (See Page 33) generate Touch-Tone signals when up to rotary lines can access connected to rotary lines. alternate long distance ser- [U ] vices, banking-by-phone, credit card authorization, and other electronic [...]

Optional Features and Equipment FEATURE DESCRIPTION BENEFITS Attendant Intercom Selector Makes it possible for attendant to ● Attendant can dial intercom handle system having up to 70 numbers easily. voice terminals using only 30 lnter- ● Attendant has Intercom Auto com Auto Dial buttons. (See also Dial button for everyone in Intercom Auto Dial[...]

Optional Features and Equipment (continued) FEATURE DESCRIPTION BENEFITS Hands-Free Unit Provides full speakerphone capa- ● Hands-free telephone conver- bility. Requires programmable sation from any place in button on voice terminal. room. ● Hands-free answering on intercom. ● One-touch answering of out- side calls. ● On-hook dialing. ● M[...]

Optional Features and Equipment (continued) FEATURE DESCRIPTION BENEFITS Off-Premises Telephone Interface Makes it possible to have tele ● Telephones in remote loca- phones off premises connected to tions may be connected to Required Equipment: MERLIN system. Auto-dial tele MERLIN system. ● Basic telephone off premises. phones such as the TOUCH[...]

Important Information for Administrators Familiarity with two basic concepts of system design will help you tailor the MERLIN system to get the best fit for your business. You will need to know the difference between pooled and square line configuration, as well as the importance of the unique administrator/attendant console. ARRANGING YOUR OUTSIDE[...]

calls coming in on any line other than these three cannot be answered on or transferred to a 5-button voice terminal. Before doing any administration on a square system, see “SPECIAL INFORMATION ABOUT SQUARE SYSTEMS," page 38, for more information. THE ADMINISTRATOR/ATTENDANT CONSOLE The administrator/attendant console is a dual-purpose voic[...]

Customizing Your MERLIN System Before customizing your system, you must have firm plans about how the system should operate and about which components should be in place. The Installation Plan- ning Guide: Models 1030 and 3070 contains instructions for planning your system, and the Installation Guide: Models 1030 and 3070 can help you make certain [...]

At The Control Unit Position switches to set the operating conditions for the entire system: ● Turn control unit on and off ● Set the administrator/attendant console to Administer or Attendant ● Set optional attendant voice terminals to Attendant or Normal ● Set system to Toll Prefix or Area Code ● Set system to Pooled or Square ● Set s[...]

The Control Unit for Models 1030 and 3070 (Bottom unit alone is the Model 1030 control unit.) 22[...]

The Control Unit The control unit for the Models 1030 and 3070 is pictured on page 22. The model 1030 control unit is the lower half of the unit shown. Addition of the Expansion Unit, or top half of the unit shown, makes the 1030 control unit a 3070 control unit. The numbers on the diagram match the numbers on the following descriptions of control [...]

Setting Your Control Unit The first step in customizing the MERLIN system is to set the control unit to conform to certain operating conditions of your system. Follow these steps to set your control unit: 1. Turn the Off/On switch in the Power Module to Off. 2. Locate the switches on the Processor Module labeled A through H. 3. Set switch A. Switch[...]

Administering Your System at the Administrator/Attendant Console Once your control unit is properly set to the operating conditions of your system, you can use the administrator/attendant console for line administration. That is, you can specify Touch-Tone or rotary signaling for each line, create a line pool, assign individual lines or remove them[...]

SPECIFYING TOUCH-TONE OR ROTARY DIALING When you specify Touch-Tone or rotary signaling at the administrator/attendant con- sole, you are simply telling the MERLIN system what kind of lines you have. When your system is installed, all lines are set to Touch-Tone, so if some of your lines are rotary, you will need to change them. If you don’t know[...]

Follow these steps to add and remove lines of the pool: 1. If you have not already done so, set the administrator/attendant console for line administration by following the boxed instructions on page 25. 2. Touch the button labeled Adm Pool. ● The green light beside the button stops flashing and remains steadily lit and the console gives a two-be[...]

Call Restriction Tips ● You may want to restrict some voice terminals to intercom calling only. For exam- ple, you may want to restrict telephones used by employees who never need to call outside your business, or telephones in public places, such as a lobby. ● You can restrict employees who never need to make long distance calls as part of the[...]

assigning determines what buttons they occupy on the voice terminal whose lines you are setting up. The numbers in the diagram show the order in which the system assigns additional lines to a voice terminal in a pooled system. Assigning Calling Restrictions 6. Touch the button labeled Call Rstr until the green light beside it shows the code for the[...]

Programming Voice Terminals For Office Priorities People in your business can customize their own voice terminals by changing some of the features that come on the voice terminals when they are installed. Most of the features that can be assigned at individual voice terminals are designed primarily for the convenience of the person using them, but [...]

Follow these steps to program line ringing: 1. Set the voice terminal to program mode by following the boxed instructions on page 30. 2. Touch the outside line button that you want to program until the red light beside it shows the appropriate code. Each successive touch gives you one of these codes: STEADY RED ON = Ring FLASHING RED = Delayed ring[...]

Follow these steps to program a Cover button: 1. Label the Cover button with the name of the person whose calls it will cover (for example, “Cover Stanley”). 2. Set the voice terminal to program mode by following the boxed instructions on page 30. 3. Touch the button you want to be the Cover button. You should use a program- mable button with l[...]

Programming Voice Terminals For Personal Priorities By programming their own voice terminals, people can change the features on all but the fixed feature buttons and the line, pool, and Intercom buttons. This allows almost everyone to have features that provide personal convenience, such as an Out- side Auto Dial button for calling home. ASSIGNING [...]

PROGRAMMING CODES FOR CUSTOM FEATURES Custom Dial This Suggested Feature Information Button Label Intercom Auto Dial ✱ 6 + lnter- Person’s Name com Code Outside Auto Dial ✱ 90 + out- Person’s Name or Telephone side Number Number (16-digit max- mum) Primary Cover ✱ 4 + lnter- Person’s Name or Location com Code Secondary Cover ✱ 5 + lnt[...]

Follow these steps to program a stop for an alternate long distance service: Normally, when you use an alternate long distance service, you program one Out- side Auto Dial button for the special service number and a separate Outside Auto Dial button for each person you use the service to call. 1. Label the button. 2. Set the voice terminal to progr[...]

SELECTING A PERSONAL RING The MERLIN system offers a choice of eight different ringing sounds for any voice terminal. This feature is particularly useful in offices where many people sit in the same room because it enables people to distinguish the ringing of their voice ter- minals from others. The personalized part of the ring occurs at the end o[...]

Special Information About Attendant Consoles When the MERLIN system is installed, your attendant consoles come with features that are convenient for most businesses. The Attendant's Guide: Models 1030 and 3070 with Feature Module 1 shows these initial features and describes how to use them as well as other features important for attendants. (Y[...]

Special Information About Square Systems In a square system you must give special attention to the way 5-button voice terminals operate. These voice terminals accommodate a maximum of three outside lines, and the same three must be assigned to all 5-button voice terminals in your business. The three lines are those that are plugged into control uni[...]

Appendix 39[...]

SYSTEM ADMINISTRATION DIAGRAMS AND FORMS This appendix contains diagrams and forms that you need to administer your system. Four diagrams show initial feature assignments for voice terminals and attendant con- soles. Two additional diagrams show button labels for administrator/attendant con- soles in small and large systems. The forms make it possi[...]

Number represents order in which system assigns lines outside pool to buttons Fig. A-1 INITIAL FEATURE ASSIGNMENTS FOR NON-ATTENDANT VOICE TERMINALS IN POOLED SYSTEMS 41[...]

Control unit jack numbers — buttons with jack numbers represent the outside line plugged into that jack Fig. A-2 INITIAL FEATURE ASSIGNMENTS FOR NON-ATTENDANT VOICE TERMINALS IN SQUARE SYSTEMS 42[...]

34-Button Deluxe Voice Terminal Control unit jack numbers — buttons with the outside line jack numbers represent plugged into that jack Fig. A-3 INITIAL FEATURE ASSIGNMENTS FOR ATTENDANT CONSOLES IN SYSTEMS WITH EIGHT OR FEWER LINES AND 20 OR FEWER VOICE TERMINALS 43[...]

44[...]

❑ Small (<8 Lines) System Size: ❑ Large (>8 Lines) ❑ Squar e ❑ Poole d 11 ❑ 13 ❑ Attendant Configuration: 12 ❑ 14 ❑ Models 1030 and 3070 System Configuration Line Representation: Toll Environment: Control Unit Check if Circle if Line # jack# in pool rotary ❑ Toll Prefix (0/1 required) ❑ Area Code alone accepted Special Che[...]

Models 1030 and 3070 Voice Terminal Configuration Identification Attendant: ❑ Intercom # Voice Terminal size: ❑ ❑ ❑ ❑ ❑ Accessories ❑ ❑ 5-Button Stand type: 10-Button 34-Button 34-Button Deluxe Basic Touch-Tone/Rotary Telephone Headset ❑ Headset Adapter Manual Multipurpose Adapter ❑ ❑ Wall ❑ Desk ❑ Plastic ❑ Metal ❑ Fi[...]

Control unit jack numbers — buttons with jack numbers reprecent the outside line plugged into that jack Note: If you have a small console, make up a set of labels based on this diagram to use whenever you ad- minister your system. Fig. A-7 ADMINISTRATION MODE BUTTON LABELS FOR ADMINISTRATOR/ATTENDANT CONSOLE IN SYSTEMS WITH EIGHT OR FEWER LINES 4[...]

48[...]

Index Administering lines, 12, 25 - 29 Administrator/Attendant console, 19 Special information about, 37 Administration mode Button labels, 25 Setting administrator/attendant console to, 25 Automatic line selection, 11 Assigning, 32 Buttons Adm Pool, 25, 27 Adm Tel, 25, 28 Call Restr, 25, 29 Conference, 7, 38 Copy, 29 Cover, 11, 30 - 31, 37 Assigni[...]