AT&T 585-310-231 manual

585 -310 -231 Issue 2 Decem ber , 1995 INTUITY Integrati on with MERLIN LEGE ND Communications S ystem Graphics © AT& T 1988 Table of Contents[...]

Conten ts Issue 2.0 De c e m b er 1995 v Tabl e o f Cont ents iii Abou t Th is D ocument xiii ■ P urpose xiii ■ In t e nded A ud ience xiii ■ How This B ook I s O rganized xiii ■ Conventions Used xv ■ Tradem arks an d Service Marks xvi ■ R elat e d R esources xvii ■ How to Make Commen ts A b out This Bo ok xix 1 MERLIN LE GEND Integra[...]

Conten ts vi Issue 2.0 Decemb er 199 5 P rimary Automated Att endant Impl e menta tion on t he MERL I N LEGEND Syst em 1-12 S econd ary Aut om ate d Att endant Mod e Im p lem ent ati on on the M E RLI N LE G E N D S ystem 1-13 Ni g h t O nly O p erati onal Mo d e Imp lem ent atio n on t he MERL I N LEGEND Syst em 1-13 General Call Ha ndling by th e[...]

Conten ts Issue 2 .0 Decemb er 1995 vii Business S chedules 2-14 Holida y Schedul e s 2-16 3 Implement in g t h e Integratio n 3-1 ■ Hard ware Plat fo r m Installa tion 3-1 ■ Hard ware Plat fo r m Connecti on 3-1 ■ Comp l etin g the Software Install ation 3-2 ■ ME RLI N LE G E ND Init ial Ad min istrati o n 3-2 ■ Intu ity Syste m In iti a[...]

Conten ts vi ii Issu e 2 .0 December 1995 Connectin g to Fir st A vaila b le Serial P ort on Mu lti-Port S erial Card 4-12 Connecti ng S M D R P orts More Than 5 0 f eet/ Dif fe re nt P o wer Outlet 4-13 Ne tworking 4-18 Connectin g Low-S peeed Digita l N etworking 4-18 R em ote M ainten ance 4-20 R em o te Ac ces s 4-22 Dedicated Line A ccess 4-23[...]

Conten ts Iss u e 2 .0 December 1995 ix ■ E nterin g the Business Sche dules 6-4 ■ E nterin g the Hol iday Schedules 6-6 ■ E nterin g the R out i n g T a b l e 6- 8 ■ Other Ad m inist rati on 6-10 A System Se curity and Toll Frau d A- 1 ■ P rotectin g Y our System A-1 S witc h Secu rity A-2 Security Tip s A-2 V oice Messaging System Secur[...]

Conten ts x Issue 2.0 De c e m b er 1995 B Instal ling MERLIN L EGEND Software on the Intuity System B- 1 ■ R e q uirem ents B- 2 ■ P r ocedure 1: S to p the Voic e Sy s tem B-2 ■ P r ocedure 2: Load th e ME RLIN L E G END S oftware B-3 ■ P r ocedure 3: Turn on Transfe r F ea ture B-6 C S witch Admin istratio n for INT UITY L od gin g C-1 ?[...]

Conten ts Iss u e 2 .0 December 1995 xi ABB Abbreviat ion s AB B-1 GL Glossary GL-1 IN Ind ex IN-1[...]

Conten ts xi i I ssue 2.0 December 1995[...]

Issue 2.0 December 1995 xiii About This Document Purpose This book, Intu ity In tegrat ion with M E RL I N LE G END Com mu nicat ions Syste m, 585-310-231, c onta ins informa tion need ed to in te grate a n In tuity™ sy stem with a M E R LIN L E GE ND ® Communicat ions Syst em . Inte nded A u dien ce This book i s i nt e nded fo r s y s te m a d[...]

xi v I ssue 2.0 D e c e m ber 1995 ■ Chap ter 2, ‘‘ Plan ning th e In tegra tion ’’ This chap ter provides In tu i ty sys tem and M ER LI N L EG EN D system pl anning wor ksheets and adm i n istration fo rm s to help record i n f orma tion needed f or th e in tegrat ion of the Intuit y system and th e ME R LIN L EG END Co mmunicat ions Sy[...]

Issue 2.0 De c e m ber 1995 xv ■ Glos sary The g l o s sary provide s a defi nit ion of t er ms and acronyms used in I ntui ty V o ice Processing documenta t ion. ■ Index The inde x provid e s a n alphabet ical li stin g of p rincipal subje c ts covered in this book. Con vention s U sed The fo llowin g convent ions were used in this b ook: ■ [...]

xv i I ssue 2.0 D e c e m ber 1995 ■ The sequenc e of m enu o p t ions tha t you m ust sel ect to d isplay a specific screen is shown as fo llows: Begin a t the I N T UITY A d m i nistration menu, an d select the f ollowin g sequence : In t his exam pl e, you woul d fi rst access the INTUI T Y Ad mi nistrat ion m enu . Then you would selec t t he[...]

Issue 2 .0 Decemb er 1 995 x vii Related Resources In a d d i t ion to this docum e nt , y o u m a y ne ed t o r e f erence th e following d ocu- ments: Docu ment Document Nu mber I ss ue INTUITY™ Release 3.0 System De scription 585-310-232 1 or later INT U ITY™ Documentation Guide 585-310-540 2 or later I N T U ITY™ New S ystem Plannin g for[...]

xv iii Issue 2 .0 Decemb er 1995 I NTU ITY™ I n t egrati on with S y stem 75 a n d DEFINITY® Communicatio n s S ystem Generic 1 a nd Generic 3 585-310-214 4 or later I NTU ITY™ I n t egrati on with S y stem 85 a n d DEFINITY® Communicatio n s S ystem Gene r ic 2 585-310-215 2 or later I NTU ITY™ I n t egrati on with MERLIN LEGEND® Communic[...]

Iss u e 2.0 December 1995 xix How to Make Commen ts About Thi s Book A reade r commen t c ar d is behind th e ti tle page of t h is bo ok. W hile w e ha ve tri ed to make this b o o k fit your needs, we are int erest e d in your suggest ions for i mproving it and urge you to c o m p lete an d retu rn a reade r co mme nt car d . I f th e reader c om[...]

Issue 2.0 De cemb er 1995 1-1 1 MERLIN LEGEND Integrati on Concepts This chap ter cont ains inf orma tion that d escribes th e In tui ty system and expl ains how the Intu ity s ystem and the ME RLI N LE G E ND Comm un i c a t ions System work to get her. Intro d u ction The A T & T I nt u it y A UDIX ® V oice Mail System (Intuit y AUDI X) and [...]

1-2 Issue 2.0 Dece mber 1995 Developi ng the I ntui ty system wi th the proce s si ng plat f orm layer as its base keeps reliabil ity and m aint ainabilit y as a f ocus throug hout the produc t. The processing platf orm layer cont ains utilities and t o ols that t he layers above it can use, suc h as al arm processing, backup an d restore uti li t [...]

Issue 2.0 De c e mb e r 1995 1-3 Switch Int egration Con c ept s Swit c h i nt e g ra ti o n refers t o the sharing of in forma tion bet ween a voice mess ag in g system and a switch in or d er to provide a seamless int erface to callers an d subscribers. A f ully i n teg rate d vo ice messagi ng system uses informa t i on t aken direc tly from the[...]

1-4 Issue 2.0 Dece mber 1995 T o under stand how I ntu ity s ystem a p p l icat ions are i ntegrated wi th the M ER LIN LEGEND C o m m u nicat ions Syst em , the f ollowin g d e f ini tions wi ll be usef ul (more de t ail e d d e f ini tion s are availa ble in th e ME R LIN L EG END Com m unications Syste m d o c ume ntat ion ): ■ Coverage Path W[...]

Issue 2.0 De c e mb e r 1995 1-5 Coverage for ca lls i s p ro vid e d by assigning a c all c ov era ge group as the last po i nt o f each e xtension’s coverag e pa t h. The c alling group fo r the Int u it y vo ice ports is then programmed as th e receiv e r for the call coverage group. Ad d i tional inf orma tion req uired fo r coordinat io n of[...]

1-6 Issue 2.0 Dece mber 1995 ■ V o ice Ma il V oice mail services al lows subscribers to send voice messages t o o t her subscrib ers, listen to received message s , forward messages received w it h com men ts a ttached, reply to m essages , and retu rn c a l ls t o oth er subscrib ers who le ft messages. S ubscribers can cr eat e and edit group [...]

Issue 2.0 De c e mb e r 1995 1-7 ■ Bullet in Board Service Bullet in Board service (also called Inf ormation service) is a c all-in information f acil ity. T he c aller hears a p rerecorded, in for mat i onal m essag e and is th en disconne ct ed . The call is p assed f rom the M ER L IN L EG EN D s y stem to the Intuit y system with c all inf or[...]

1-8 Issue 2.0 Dece mber 1995 Because o f these c onstraints, the channel as sig nmen t s t rategy for the I ntui ty s yst em wi th th e ME R LI N LEG END s ys t e m m a y d if fer considerably f rom t he strat egy th at would b e used w ith o ther swit ches wh ere t hese const raint s are not present. In p arti cular, the ty pes a nd volumes o f ca[...]

Issue 2.0 De c e mb e r 1995 1-9 Intu ity P ort A dmi nistration Intuit y p ort a dmi nistrat ion c o n si sts of two st eps: 1. De fining the extension asso ciated with a physical port ( c hannel ) a n d the initial serv i ce a sso ciated with th a t port (DNIS_ SV C o r d e d i cated I ntuity I V R a pplication ) 2. De fining th e serv ice ass oc[...]

1-10 Issue 2 . 0 De cember 1995 Auto m ated Atte n d ant En hancemen ts A numb er of autom at e d at te ndant enhanceme nts have been made to R el ease 2. 0 o f I ntui t y A UDIX to mee t customer n eeds and to provide f eatu r e parity an d migration p aths f or c ustom ers using th e A T & T A UDIX Voic e Power system on the M ERLIN L E G END[...]

Issue 2.0 De c e mb e r 1995 1-11 In tuity AUDIX can use i t s own weekly business s c hedu les t o d et ermin e hours for day and night operation or it can rely on the t elep hone system to in dicat e when it should op erat e in d ay mo d e and when in n i g ht m ode. The MER LIN LEG END sys tem c an provide d ay/ni ght s t atus to I ntu ity A UDI[...]

1-12 Issue 2 . 0 De cember 1995 Bus inesses can als o s p ecify a l t ernate se rvic e h ours for ad d itio nal fl exibil i ty. This allow s b usi nesses to h andle c alls more prof essionally during lunch time . It ca n also be used b y an organ izatio n s p read across several time z ones t o handle calls app ropriat ely when o ne l ocat ion is c[...]

Issue 2.0 De c e mb e r 1995 1-13 Customers may want to pl a y d i fferent automat e d at ten dant g reet in gs a n d /or handle calls d iff erently d uring day a nd night t imes . T his i s done by specifying di f f erent aut om at e d atte n d ant mail boxes for day and night ti mes in the au tom ated at tendan t rout in g t ab le. The rout ing t[...]

1-14 Issue 2 . 0 De cember 1995 Gen eral C all H and ling by t he Int u ity System : Ro uting Ta ble As d i sc us sed in " P ort Consid eration s" earli er in t his chapter , call s fo r I ntu ity AUDI X are proce ss ed through DNIS_ S V C . In tuit y AU DI X t hen processes the c a l l based o n th e called number as f ollows: ■ I f t [...]

Issue 2.0 De c e mb e r 1995 1-15 Each in co m ing ca ll is matched to th e Incoming Called Numb er column i n t h e routi n g t a ble: 1 . I f an incoming call is to one of the num b ers in the ta b le, furt her examinat ion is m a de o f Business Schedule and Holiday Schedule c olumns. O therwise, t he call is passed directl y to Intuit y A UDIX.[...]

1-16 Issue 2 . 0 De cember 1995 6. Final ly, if the current time is during the day s e rvic e hours speci f ie d in th e b usiness schedule, if any , sp ecifi ed in the Business Schedule co lum n of the routi n g ta b l e, the auto mat e d atte ndant extensi on sp ecifi ed in th e Day Service Mailbox co l um n of the routin g ta ble is substit ut e[...]

Issue 2.0 De c e mb e r 1995 1-17 The Business Schedule n ame is arbitrary and c an be change d t o ind icate t he use of th e sp ecific sched ule. It may c ontai n up to e ight letters or digit s. T he def aul t n a mes are “bus1” t hrough “ bus4”. If t he Follow Switch Night Service Status field is specifie d as y , the d ay service hours[...]

1-18 Issue 2 . 0 De cember 1995 Figure 1-3. Routing Tab l e Processing AUDIX Note: The Business Schedule and Holiday Schedule columns of the routing table cannot both be blank. Return the automated attendant mailbox number specified in the Day Service Mailbox column of the routing table as the called number No Yes Does the Business Schedule column [...]

Issue 2.0 De c e mb e r 1995 1-19 Other Features of Particul ar Int erest for th e MERLIN LEGEND Syste m A numb e r of featu re s of Intu ity AUDI X are of particula r i nt erest t o cust omers who are mi g rati n g from AT & T AU DI X Vo i c e Power: ■ Intuit y AUDI X all ows mult i p le mai n autom at e d at ten dant s ■ M E R LIN LEGEND [...]

1-20 Issue 2 . 0 De cember 1995 Funct i o n alit y Differences for th e MERLIN LEGEND Syste m Inte g ra tin g the I ntu ity s ystem with th e ME RLI N LE G END switc h h as the fol lowing dif ferences from o ther supp orted swit c h es: ■ P lay in g a diff eren t personal g reeti n g f or BU SY and NO AN S WE R is no t supp orted because the ME R[...]

Issue 2.0 De cemb er 1995 2-1 2 Planning the I ntegrat ion Before you int egrate t he M E RLIN LE G END s ystem wi th t he Intu ity system , you m u s t pl a n t h e proc e s s . T h i s chapter p r ov ides i n format ion a bout bo th the M E R LIN LEGEND s y st em an d Int ui t y system pl anning worksheets and ad mi n istrat ion forms t o help re[...]

2-2 Issue 2.0 De cember 1995 ■ Vo i ce P ort s (Form 2a ) ■ I nt u it y AU D IX S ubscribe r s (Form 2a ) ■ Loop- S t art R e liable Disconnect (Form 2 c ) ■ Intuit y System Trunks (Form 2 c ) ■ Group Cov e rage (Form 7c f or R elea s e 3. 0; Form 6 d fo r R elease 2.0) ■ Group C alling ( For m 7d fo r R elea se 3.0; Form 6e for R eleas[...]

Issue 2.0 De c e mb e r 1995 2-3 T o ass ign these p orts, use Form 2 a a n d fol low these st eps: 1. Determin e the lo g ical ID ( “L og . ID ” column) for each p ort. Be sure t he ports are located on BT M -012 m odules an d th a t th e confi g urati on ru les (see Cha p t er 4) have b e e n follo wed. 2. I n th e “Jack Type” column, ch [...]

2-4 Issue 2.0 De cember 1995 T o s et up the group coverage, use the G roup Coverage form (Form 7 c for R e lease 3.0; Form 6 d f or R e lease 2.0 ) an d foll ow these steps: 1. At the to p of the form , write 30/AUDIX a s th e group nu mb er. The d e faul t group n umbe r i s 30 , but t his ma y b e c h a nged if necessary. 2. In th e “ Ex t ens[...]

Issue 2.0 De c e mb e r 1995 2-5 6. For R e l ease 3.0, in the “P rovide coverage for Coverage Group Num bers” section at the to p o f p a g e 1, enter the coverag e group number from F orm 7c. For R e l ease 2.0, under “Coverage Group Receiver ,” check “Y es ,” and en ter the coverage group n umber from Form 6 d . 7. Use the d e f aul [...]

2-6 Issue 2.0 De cember 1995 Night Service I f y ou w ant to de ploy au tomated at t en d ant service i n prim ary mo d e d uring the day and nig ht, you do n ot have to c o m p let e the N i g ht S e rvi c e - Group Assignmen t f orm (Form 9a f o r R el ease 3.0; Form 7a fo r R elease 2. 0). If you want t o de ploy automat e d at te ndant s er vic[...]

Issue 2.0 De c e mb e r 1995 2-7 W orks h eets A , B, C , a n d D are provided i n t his b ook. W orksheets Intu ity A UDIX Syste m Param et ers Fe atures: T ransfer Consid erati ons , Channel Inf orm ation for Install atio n , and S ervices for Assig n Services to Channel are in Intuity New Syste m P l anning for R e lease 3.0 , Chapter 1 0. All o[...]

2-8 Issue 2.0 De cember 1995 Workshee t A: Numbe r of Dig i ts in Dial Pl an Customer: Prep ared b y: Phon e Nu m b er : Date: I ntu ity Locat ion/Nam e Number of Digits in D ia l Plan[...]

Issue 2.0 De c e mb e r 1995 2-9 Syst em Featu res The In tuit y system featu res required f o r th e M ER LIN L E G END s yst em a re recorded in W or k shee t In tui ty AUDI X Syst em P arame ters Feat ures: Transfer Consid erati ons in Intuity New Syst em P l annin g for R e lease 3.0 . The fo llowi ng paramet ers should b e set: Transfer Type =[...]

2-10 Issue 2.0 Decembe r 1995 Ro uting Ta ble The R outi n g Tab le is create d from “Wo r kshee t B: R o u t ing Table .” T here are a maxi mum of 25 rows i n the rout ing table. This works h ee t has the f ollo wing columns: ■ In comi n g Call e d Num b e r This column cont ains a called n umber o r a range o f called numbers (s e parate d [...]

Issue 2.0 De c e mb e r 1995 2-11 ■ Holiday S chedu le This column cont ains the name or num ber of one of t he four pos s i ble holi day sc hedules o r is b lank. NO TE: Bo th t he Busi ness S chedul e column and the Holiday S ched ule colum n can not b e b lank. Af ter checking the “ B usiness S ched ule” co lumn for t he specific tag “lo[...]

2-12 Issue 2.0 Decembe r 1995 Workshee t B: Rout in g Tab le Customer: Prep ared b y: Phon e Nu m b er : Date: I ntu ity Locat ion/Nam e Incom ing Calle d Number B u siness Sched ule Holid a y Schedu le Day Service Mailbox Night Ser vice Mai lbox Alternate Service Mailbox[...]

Issue 2.0 De c e mb e r 1995 2-13 Incoming Called Number B u s iness Sched ule Holid a y Schedu le Day Service Mailbox Night Ser vice Mai lbox Alternate Service Mailbox[...]

2-14 Issue 2.0 Decembe r 1995 Busin ess Sched ules A b usiness schedule al lows a business t o sp ecify dif ferent autom ated at tendan t serv ice based o n it s n or ma l h our s (day s erv ice range) and, i f needed , an alternate service ran ge (for exam p le, lunch break). I f the business p refe rs , it ca n allow its d ay or n ig h t service [...]

Issue 2.0 De c e mb e r 1995 2-15 Workshee t C: B usiness Schedule Customer: Prep ared b y: Phon e Nu m b er : Date: I ntu ity Locat ion/Nam e Business Sch edule: F ollow Switch Night Service Status (y/n)? Day of Week Day S e r vice H ours Alterna t e Service H ours Start Time (hh:mm ) End Tim e (hh:mm ) Start Time (hh:mm) End Time (hh:mm) Monday T[...]

2-16 Issue 2.0 Decembe r 1995 Ho li day S c he dul es A holiday sched ule allo w s a business to sp ecify a p propr ia t e g r ee t i ngs and au tomated attendant service based o n h o liday s . There can be a m aximum of four hol id ay schedules, each with up t o 26 holi d ays. Each h oliday s c hedule i s ass ociated wit h specific called numb er[...]

Issue 2.0 De c e mb e r 1995 2-17 Workshee t D: Holi da y Schedul e Customer: Prep ared b y: Phon e Nu m b er : Date: I ntu ity Locat ion/Nam e Holiday Schedule: Holiday N ame Da t e (mm/dd) Mailbox[...]

2-18 Issue 2.0 Decembe r 1995 Holid ay Schedule: Holiday N ame Da t e (mm/dd) Mailbox[...]

Issue 2.0 De c e mb er 1995 3-1 3 Impl ementing the Integration This chap ter expla ins how t o im plem ent the int e g ratio n b et ween the ME RLI N L E GEND system and th e I nt uit y system. It includes all ste ps n ecessary to get the sys tem up and running for bot h accep t a nc e t es t ing an d cu t- to-s erv ic e. Hardware Pl atform Instal[...]

3-2 Issue 2.0 Dece mber 1995 Complet i n g the Soft ware I nstal lation A ll basic sof tware is insta lled at the factor y bef ore shipmen t. T o c omp lete the software insta llat ion a n d c u stom ize the system, refer to the softwa re install ati on checklis t i n Chapter 2 o f th e Intu ity In stall ati on C hecklist, 585-310-161. Complete the[...]

Issue 2 .0 Dec emb er 1995 3-3 2. As sig n a n i n tegrated V MI c alling group wi t h li near hunt t ype, as d ef ined o n the Group Calling f orm (Form 7 d for Re lease 3.0 ; Form 6e fo r Rel ease 2 .0) that you fil led out fol lowing the instru ct ions i n C hap t er 2, ‘‘Planning the Inte g ratio n’’ in thi s book. The M E R LI N LEGEN [...]

3-4 Issue 2.0 Dece mber 1995 The fol lowin g proced ures should b e p erforme d b efore pr o ceeding w i th th e rema inder o f th e Int u ity system software inst alla tion : 1. S top the voice sy stem, s et the num ber of digi ts i n th e di a l p lan, and rest art th e voice system. Use the nu m b er of d i g its inform at ion on W orkshe et A t[...]

Issue 2 .0 Dec emb er 1995 3-5 Pe rform Ac cep tance T esti ng For a ccep tance t esti n g , you must p e rform a d minist rati on on b oth the M ERLIN LEGEND s y st e m a n d t he I n tu ity s yst em . Then , yo u m ake te s t c alls to check fu ncti onali ty. The m ajor d i f f erence b etween a c c ep t ance t estin g and cut -to- serv ice is t [...]

3-6 Issue 2.0 Dece mber 1995 5. W hile listeni n g to the first s u b sc ri ber’s greetin g, e nter , , t he ot her subscrib er’s extension , a n d . Verif y t hat th e call is tr ansferred to th e second subscriber . 6. Make test calls directly f rom t h e s u b scriber s t ati ons to the calling group. The Int ui t y system should provide voi[...]

Issue 2 .0 Dec emb er 1995 3-7 3. E n ter the Rout ing Tabl e using the i nf ormation on Worksheet B that you f illed out foll owing the i nstructions in Chapte r 2 , ‘ ‘ P l annin g the In te g ration’’. The In tuit y system progr am m in g proced ure i s described in the ‘‘ E nt ering the R outing Tab le’’ section o f C hapter 6 ,[...]

3-8 Issue 2.0 Dece mber 1995 Admin ister Networki ng If your system includes analo g ( AMIS ) or d i gital n etwork in g, re turn to the S o ftware Installa tion Ch ecklist, Chap ter 2, t o t he step marked “Ad m i n ister A nalog Network i ng.” Continue t o the end of the soft ware installat ion c h e cklist.[...]

Issue 2.0 De c e mb er 1995 4-1 4 Connectivi ty This chap ter cont ains inf orma tion that d escribes th e hardware co mp onent s an d connections inv o lved in connectin g an I ntu ity system a n d a ME RLIN L E G E ND sy ste m: ■ Confi g u ratio n d escriptio ns t hat expl ain each of the comp o n ents required to establish a l ink b e twee n t[...]

4-2 Issue 2.0 De cember 1995 MERLIN LEGE N D Voice Po rt Requ irements The Int ui t y system voice p orts m ust b e c onnecte d to t i p /rin g ports on a Bas ic Telephone M odule ( BT M - 0 12). The MER L IN LEGEND system must c ontain a ring gener a tor fo r ringing th e B TM ports o n ea ch carr ier that has a B TM b oard. There are two limit at[...]

Issue 2 .0 Dec emb er 1995 4-3 Intuity S ystem Conn ections Use the inform atio n an d d i a gram s in this section to connect or verif y the connections fo r the Int uit y s yste m w ith a ME RL IN L E G END switc h. IVC6 C onnecti ons There are two meth ods c o mmonly used to connect I VC 6 boards : ■ Using an 885A a d a p ter to c onnect to R [...]

4-4 Issue 2.0 De cember 1995 Figure 4-1. Connec ting IVC6 Boards Usin g 885A Adapt er Connect IVC 6 Boards Usin g 10 4A C onn ecti ng Blo cks: Connect I VC6 boards using type 104A connecting bloc k s as follows: 1. Make sure that the line pairs were r un tog e ther to t ype 104A connect i ng bloc ks o r equiva lent. (See F ig ure 4-2.) 2. Use the s[...]

Issue 2 .0 Dec emb er 1995 4-5 Figure 4-2. Connec t ing IVC6 Board s Using 104A Connecting Bloc ks Co nnec ti ng Ser ial Por ts The In tu it y s yst em c o mm un i cates w ith various devices through s eria l ports . S er ia l ports are required for : ■ M E R LIN L E GE ND a d mi nist ra tio n ■ O p tio nal R e mot e Ma int enance Mo dem ■ O [...]

4-6 Issue 2.0 De cember 1995 ■ Add-on serial ports (ttyaa t hrough tty a h ) o n a Mul t i-Port Serial Card are used for the third and subseq uent d evice. ■ The preferred order o f connect ion of t he devices is : — M E R LIN L E GE ND a d mi nist ra tio n — opt ional R emote Maint enance M odem — op tiona l Call A ccounting Sys tem ( SM[...]

Issue 2 .0 Dec emb er 1995 4-7 3. Connect t o th e In tuity system : — For t he M A P /5 , connect the 3 55AF adapter direc tly to S erial Port 1 (tty00) of the MA P / 5. — For the M A P /4 0 an d MA P /100, connect t he 355 AF a da p ter to t he 25-pin e n d of the DB-9S to DB-25P ad ap ter a nd t hen c onnect the 9 - pin end of tha t adap ter[...]

4-8 Issue 2.0 De cember 1995 ■ M7-U 87 Crossover Cable ■ Two (2) Z3A 2 ADU s ■ Two M8 AJ-87 C a b les ■ D8AM-87 Mo du lar Crossover Cable ■ Two (2) 400B2 Ad a p ters ■ Two (2) D6A P -87 M o dular Cords ■ Two (2) 248B Ad a pte rs ■ Two (2) 201 2 D Power Transforme rs NO TE: The c o m b i n at ion of a Z3A2 ADU and a M 8AJ-87 cabl e i[...]

Issue 2 .0 Dec emb er 1995 4-9 Figure 4-4. Connecti ng Adm in Ports More Than 50 Fee t/Differ ent P ower O utle t D8W-87 Modular Cord. Maximum 50 Feet. Connect to Admin (lower) Jack. 355AF Adapter M7-U87 Crossover Cable AC Power Outlet Z3A2-ADU D8W-87 D8AM-87 Crossover 400B2 Adapter D6AP-87 2012D Power Transformer 248B Adapter Wall Jack Building Wi[...]

4-10 Issue 2.0 Decembe r 1995 Go to t he Intuity system site to c ont inue th e co nnect ion. R ef er to Figure 4-5. Figure 4-5. Connecti ng Adm in Ports More Than 50 Fee t/Differ ent P ower O utle t 14 . Connect t o the Intu ity system: — For t he M A P /5 , connect one en d of a M 8A J-87 c able directly to Seria l P ort 1 (tt y00) o f the MAP [...]

Issue 2 .0 Dec emb er 1995 4-11 20. Mount a 248B adapt er o n a 2012D po w er transform er. 21 . Connect t he ot her end of the D 6 A P-87 cord to the 248B a d a p t er. 22. P lug the 20 1 2 D p ower transf orme r into an AC outlet . Co nnec ti ng SM D R Ports Wit hi n 50 feet, Sa me Pow e r Out l et This me thod is used only wh en th e M ER LIN L [...]

4-12 Issue 2.0 Decembe r 1995 3. Connect th e 355AF a d ap ter to the mat ching connec tor of a 9 -pin-to-25-pin adapt er . 4. Connect th e ot her end of the 9 -pin-to-25-pin ad a p ter to t he Serial P ort 2 (MAP/5) or CO M2 (MAP / 40 an d MA P/100) of t he I ntui ty syst em . Figure 4-6. Connecti ng SMDR Ports Within 50 Feet and Same Powe r Outle[...]

Issue 2 .0 Dec emb er 1995 4-13 Figure 4-7. Connecting SM DR Ports Within 50 Feet and Same Powe r Outlet (Multi-Port Ser ial Card) Co nnec ti ng SM D R Ports More T h an 50 feet/ Diff erent Power O utlet This me thod is used only wh en th e M ER LIN L EG END Com m unicat i ons S yst em and the I ntu ity system are m ore than 50 feet a part or do no[...]

4-14 Issue 2.0 Decembe r 1995 The fol lowin g parts are required for connectio n t o t he Mu l ti -P ort Serical Card: ■ Mu lti-Port S erial Card (if ne eded a nd no t alre ady instal le d) ■ 6 p osition, 6 c on ducto r s t raig ht-t hrough mo d ular cord (for connection t o Mu lti-Port S erial Card only, s u p p l ied with Mu lti- P ort S e ri[...]

Issue 2 .0 Dec emb er 1995 4-15 3. Connect th e 3 5 5 A F ad apt er to one en d of an M7-U87 crossover c able. 4. Connect th e ot he r en d o f th e M 7-U87 crossover cable t o t h e m atching end of a M8AJ-87 c a b le. 5. Connect th e o t her en d of the M8A J-87 c a b le to the mat ching connector o n a Z3A 2 ADU. 6. Connect one e n d of a D 8W- [...]

4-16 Issue 2.0 Decembe r 1995 Figure 4-8. Connecting SM DR Ports M ore Than 50 Fee t/Differ ent P ower O utle t Go to t he Intuity system site to c ont inue th e co nnect ion. R ef er to Figure 4-9. Z200A EMI Filter Cord. Maximum 50 Feet. Connect to SMDR (upper) Jack. Short End Toward MERLIN. 355AF Adapter M7-U87 Crossover Cable AC Power Outlet Z3A[...]

Issue 2 .0 Dec emb er 1995 4-17 Figure 4-9 . Connecting SM DR Ports More Than 50 Fee t/Differ ent P ower O utle t 14 . Connect t o the In tui ty Sys tem: — T o connect to S erial P ort 2 on the MAP /5 or COM2 on th e MAP / 40 or M AP /1 00, connect the 9 - pin end o f the 9 -p in-t o-25-pin ada p ter to Seria l P ort 2 on the I ntu ity s yste m .[...]

4-18 Issue 2.0 Decembe r 1995 19 . Connect one e n d of a D6AP -87 c o r d to the 400B 2 ad a p t er. 20. Mount a 248B adapt er o n a 2012D po w er transform er. 21 . Connect t he ot her end of the D 6 A P-87 cord to th e 248B a d a p t er. 22. P lug the 20 1 2 D p ower transf orme r into an AC outlet . Networking Network i ng is a n o pt ional app[...]

Issue 2 .0 Dec emb er 1995 4-19 R efer to Figure 4-10. Connec t the I ntuity l ow speed n e t working b y following these steps: 1. Connect one en d o f the A CCX c a b l e to th e c o nnector on the A CCX card. 2. Connect th e ot her end of the A CCX cable t o t he m a tching c onnector on the b reak-out b ox. 3. Connect one e nd of the DB-25 M -M[...]

4-20 Issue 2.0 Decembe r 1995 Figure 4-10. Digital Networking Conne cti ons Remo te Main tenanc e R e mo te M ain tenance i s a n op tiona l ap p licat ion f or the M E R L IN LE G END I ntui ty system . While it is p os s i bl e t o u s e t he “pass throu gh” c a pab il i ty o f th e Syste m Programmi ng and Main tenance Ut ilit y ( SP M) f or[...]

Issue 2 .0 Dec emb er 1995 4-21 The fo llowin g parts are required: ■ DB -9 S to DB -25P A d a p te r ■ R S-232 M -F c a b le ■ Mod e m (Paradyn e COMS PH E R E 3820, i nclud es mo d ular cord and p ower suppl y) R efer to F i gure 4-11. Con nect the In tui ty Re mo te Mai nten ance Modem by followin g these ste p s : 1. Connect the sm a ll e[...]

4-22 Issue 2.0 Decembe r 1995 Figure 4-11. Remote Maintenance Conne ctions Remo te A ccess Local Access to the In tu ity system i s p ro vid e d by the keyb oard and mo ni tor of the I ntuity s ystem. The M ul t i-User Feature P a ckage an d Remo te Ac c ess i s an op tiona l ap p licat ion f or the M E R LIN L E GEND I ntu ity s yste m . It is som[...]

Issue 2 .0 Dec emb er 1995 4-23 Because th e Mu lt i-User Featu re P ackage al lows mult i p le l o g in sessi o ns, it is possibl e t o delegate Int u it y s ys te m a dmi nistration d uties to several p eople. This no t only divides up the work n eed e d to mai ntain an Int uity system but al s o gives subscrib ers and c allers several p oints o [...]

4-24 Issue 2.0 Decembe r 1995 Figure 4-12. L ocal Dedic a ted Line Term inal Connec tions Connect ing Ded icated Lines b eyond 50 Feet This m eth o d is used only when the Int uity system and the t erminal are more t han 50 feet apart. If the term inal is in a b uilding o utside th e mai n building (where the Intui ty system is located), a n AD U a[...]

Issue 2 .0 Dec emb er 1995 4-25 ■ Two D8W -87 Mo dular Cords ■ M7-U 87 Crossover Cable ■ Two Z3A 2 ADUs ■ Two M8 AJ-87 C a b le ■ D8AM-87 Mo du lar Crossover Cable ■ Two 400B2 A d a p t er s ■ Two D6 A P-87 M odular Cords ■ Two 248B A d a p te r s ■ Two 2012D P ower Transform e rs NO TE: The c o m b i n at ion of a Z3A2 ADU and a [...]

4-26 Issue 2.0 Decembe r 1995 9 . Mount a 248B adapt er to a 2012 D p ower transforme r. 10 . Connect t he ot her end of the D 6 A P-87 m odular cord to t he 2 48B a dapter. 11. P l ug the 20 1 2D p ower transf orme r into an AC power o utle t. Figure 4-13. Connecti ng De di cated Line Term inal More Than 50 Feet ( Termin al End) Go to t he Intuity[...]

Issue 2 .0 Dec emb er 1995 4-27 Figure 4-14. Connecti ng De di cated Line Term inal More Than 50 Feet (Intu ity End) 12 . Connect one e n d of t he 6-posit ion , 6-conducto r mod ular cord t o th e first availa ble p ort o n the Mult i-Port S erial Card. 13 . Connect t he ot her end of th e modular cord to the D T E 4/6-t o-DB-25P A dapt e r 14 . C[...]

4-28 Issue 2.0 Decembe r 1995 Remo te Access (D ial- Up) Conn ec tio ns Connect to S eria l Port 2 (COM 2) if it i s avai labl e. If Serial Port 2 (COM 2 ) is not available, connect to the f irst avail able p ort on the Mult i-Po rt Serial Ca rd . The fol lowin g parts are required: ■ Mu lti-Port S erial Card (if ne eded a nd no t alre ady instal[...]

Issue 2 .0 Dec emb er 1995 4-29 4 . Depending on w hether or not t he M E RLIN L EGE ND system is eq u i p p e d with DI D lines: — If th e s ystem d oes not have DID lines, connect th e ot her end of the modular cord t o a R J11C t e leph one jack wired to a Loop Start (LS) line f rom the C O. — If t he s ystem has DID l ines, co n nect th e o[...]

Issue 2.0 De c e mb er 1995 5-1 5 MERLIN LEG END Switch Admi nistration This chap ter describes ho w to admin is ter th e ME RL IN L E G EN D s ys te m f o r in t egrat ion wit h the I ntu ity s ystem . Be sure to have the M E R LIN LE G END system forms t hat you com p let ed in Chap ter 2. Dis c on nect S i gnal i ng Rel iabil ity Use t his p roc[...]

5-2 Issue 2.0 Dece mber 1995 4 . S pecify the disconnect sig nal as reli a ble. ■ On the c o nsole: S elect Yes . ■ On th e P C: Press . 5. Save your e ntry. ■ On the c o nsole: S elect Enter . ■ On th e P C: Press . 6. R eturn to the Syste m Programmin g men u. ■ On the c o nsole: S elect Exit two times. ■ On th e P C: Press tw o tim e[...]

Issue 2 .0 Dec emb er 1995 5-3 4. E n ter the coverage group n u mb er (ty p ical ly, 30.) 5. Save your entry. ■ On the c o nsole: S elect Enter . ■ On th e P C: Press . The Group Cov e r S enders sc reen a p p ears. 6. E n ter the ext ension num ber of th e t e lephone yo u want to p u t in the coverage group. 7. Save your e ntry. ■ On the c[...]

5-4 Issue 2.0 Dece mber 1995 4. S e lect Members. ■ On the c o nsole: S elect Members . ■ On th e P C: Press . 5. E n ter the ext ension num ber of the calling group. (Generally, use 770, unless it has b e e n renum b ered.) 6. Save your e ntry. ■ On the c o nsole: S elect Enter . ■ On th e P C: Press . 7. E n ter the ext ension num ber of [...]

Issue 2 .0 Dec emb er 1995 5-5 3. S e l ect Group Callin g. ■ On the c o nsole: S elect Grp Calling . ■ On th e P C: Press . The Group Calling m enu app ears . 4. S elect L ine / P ool. ■ On the c o nsole: S elect Line/Pool . ■ On th e P C: Press . The Group Calling s cr een ap p ears . 5. E n ter the ext ension of the calling group ( typic[...]

5-6 Issue 2.0 Dece mber 1995 2 . Access the s e cond screen of the E x tensions me nu. ■ On the co nsole: Press More. ■ On th e P C: Press . 3. S e l ect Group Callin g. ■ On the c o nsole: S elect Grp Calling . ■ On th e P C: Press . The Group Calling m enu app ears . 4. S elect Hunt Type. ■ On the c o nsole: S elect Hunt Type . ■ On t[...]

Issue 2 .0 Dec emb er 1995 5-7 9 . R eturn to the Syste m Programm ing men u. ■ On the c o nsole: S elect Exit three times. ■ On the P C: Press three times. Group Coverag e Receive r Use this proce dure t o assign a calling group as rec eiver f or a c overa ge group. Callin g group m ember assignm e nts mu st b e ma d e b e f ore yo u ass i g n[...]

5-8 Issue 2.0 Dece mber 1995 8. Save your e ntry. ■ On the c o nsole: S elect Enter . ■ On th e P C: Press . 9 . R eturn to the Syste m Programm ing men u. ■ On the c o nsole: S elect Exit three times. ■ On the P C: Press three times. Grou p Type This se tt i n g d et e rm in e s the type o f v oice messaging inte rface when t he ca lling g[...]

Issue 2 .0 Dec emb er 1995 5-9 8. S e lect Integrated V MI . ( Fo r a d e dicated I V R group, select Generic VMI.) ■ On the c o nsole: S elect Integ VMI . ■ On th e P C: Press . 9 . Save your e ntry. ■ On the c o nsole: S elect Enter . ■ On th e P C: Press . 10. R eturn to the Syste m Programm in g men u. ■ On the c o nsole: S elect Exit[...]

5-10 Issue 2 . 0 De cember 1995 4. Save your e ntry. ■ On the c o nsole: S elect Enter . ■ On th e P C: Press . 5. Erase the c u rren t area code /excha nge. ■ On the co nsole: P ress Drop. ■ On th e P C: Press + . 6. E n ter the all owed area c o d e/e xc hange (up to 6 digi ts). 7. T o s a ve your entry a n d enter the next item in the A [...]

Issue 2 .0 Dec emb er 1995 5-11 2. S elect Ass ig n A llowe d Lists To . ■ On the c o nsole: S elect AllowTo . ■ On th e P C: Press . The A llow To List screen a p pears. 3. E n ter the A llowe d List you want to a ssig n . (If you are programmin g a sequence , e nte r the l ow est num ber.) 4. Save your e ntry. ■ On the c o nsole: S elect En[...]

5-12 Issue 2 . 0 De cember 1995 Disall o w ed Lists Use this proced ure to est ablis h Dis allowed L ists, c o n sistin g of te leph one nu mbers that cannot be di aled from specif ied I ntu i ty p orts. A m aximum of ei ght lists, num bered 0 thr o ugh 7, with 10 entries each, num bered 0 t hrough 9 , is allowed. E ach number can hav e a m ax im u[...]

Issue 2 .0 Dec emb er 1995 5-13 7. T o s a ve your entry a n d enter the next item in the Disal lowed List : ■ If the next en try nu mb er is sequen t ial: — On th e c o nsole: S elect Next and r epeat Steps 5 and 6. — On th e P C: Press and re peat Steps 5 and 6. Your previous en try is saved an d the next entry num b er is shown on line 1 o[...]

5-14 Issue 2 . 0 De cember 1995 4. Save your e ntry. ■ On the c o nsole: S elect Enter . ■ On th e P C: Press . 5. E n ter the ext ension to assign to the Disal lowed L is t . 6. T o ass ig n the Disallowed L ist to t he port a nd ass ig n anot her Disallo wed List t o o ther ports : ■ If t he next list num ber is seq uent ial: — On th e c [...]

Issue 2 .0 Dec emb er 1995 5-15 Assign E xtensio ns for Nigh t Service Use this proce dure t o assign all ex t ensions to a N ight Service group fo r af ter - hours coverage. A maxim um of ei ght N ight S erv ice groups can b e assigned (no more than one f or each op erator pos ition assi gne d). Any numb er of te lephones c an b e ass i gned t o a[...]

5-16 Issue 2 . 0 De cember 1995 ■ I f the next service group operator is not sequent ial : — On t he console : S elect Enter an d then select Exit . R e p eat S teps 2-6. — On th e P C: Press a n d then press . R epeat S teps 2-6. T o save your entry when all entries are c o m plete: ■ On the c o nsole: S elect Enter . ■ On th e P C: Pres[...]

Issue 2 .0 Dec emb er 1995 5-17 5. Save your entry. ■ On the c o nsole: S elect Enter . ■ On th e P C: Press . 6. E n ter the c a l ling group to be add ed . 7. T o save your entry a n d assign extension to anot her service grou p opera tor: ■ I f the next service group operator is seq uent ial: — On th e c o nsole: S elect Next and r epeat[...]

Issue 2.0 De c e mb er 1995 6-1 6 Intuity System Administration This chap ter describes ho w to admin is te r t he In tu i t y sy ste m fo r in t egrat ion wit h th e ME R LIN LEG E ND sw itch. T o in te grate w i th th e M E R LIN L EG END sy s te m, the Intuity system needs to k now th e exten s ion length bei ng used. This chap ter also describe[...]

6-2 Issue 2.0 Dece mber 1995 The S witch In terface Ad minis tration screen is displayed . A sampl e s c r een is show n b elow: 4. Fill o ut th e n um ber of d igi ts in the ext ension l ength. The M E R LI N LE G E ND d i a l p lan m ust use eith er 3 d i g i t or 4 d i gi t f ixed l ength ex t ension. This informa tio n shou ld be recorded on W [...]

Issue 2 .0 Dec emb er 1995 6-3 3. Begin a t the IN TUITY A d m i nistration menu, an d select the followi ng sequence : ! CAUTION: Be sure to c ho ose S t o p Voice S y stem . Do not c h o ose S hu tdown V o ice S ystem. The fo llowin g message is displayed: Enter y to continue , n to quit. 4. Ent e r y to cont inue. The s yst e m wi ll wait until [...]

6-4 Issue 2.0 Dece mber 1995 Ente r ing t he Bu siness Sched u l e s The business sched ule(s) must be e ntered bef ore the rout ing table. Use t he followin g proced ure: 1. Log i n a s craft . 2. Press to a c c e p t t he A T386 d e f aul t. The INT UITY A d m i nistrat ion menu is d isplayed. 3. Begin a t the I N T UITY A d m i nistration menu, [...]

Issue 2 .0 Dec emb er 1995 6-5 5. Ent e r ch or chang e The s yst e m responds wi th a lis t o f choices. 6. S elect th e foll owing sequence: The s ys t e m r e q uests the business sch edul e n umb er or n ame be entered on the c o m m a n d line. 7. E n ter the b u si ness sched ule numb e r or nam e. The s yst e m d isplays t h e b usiness sche[...]

6-6 Issue 2.0 Dece mber 1995 Ente ri ng t he H olida y Sch edu le s The holi day sc hedule(s) m ust b e ent ered b efore t he routin g t a b le. Use the followin g proced ure: 1. Log i n a s craft . 2. Press to a c c e p t t he A T386 d e f aul t. The INT UITY A d m i nistrat ion menu is d isplayed. 3. Begin a t the I N T UITY A d m i nistration me[...]

Issue 2 .0 Dec emb er 1995 6-7 5. Ent e r ch or chang e . The s yst e m responds wi th a lis t o f choices. 6. S elect th e foll owing sequence: The syst em requ ests t he holi day sc hedule n u mb er o r na me b e e n tered o n the c omm an d li ne. 7. E n ter the h ol iday sched ule num ber or n ame . The system d isp lays the h olid a y s c hedu[...]

6-8 Issue 2.0 Dece mber 1995 En te ri ng t he R o ut in g Ta bl e The rout ing table m ust b e en tered aft er any business sched ules or h oliday schedu les that it refere nces. Use the f ollo wing proc edure: 1. Log i n a s craft . 2. Press to a c c e p t t he A T386 d e f aul t. The INT UITY A d m i nistrat ion menu is d isplayed. 3. Begin a t t[...]

Issue 2 .0 Dec emb er 1995 6-9 5. Ent e r ch or chang e . The s yst e m responds wi th a lis t o f choices. 6. S elect th e foll owing sequence: The s yst e m d isplays the rout i n g ta b le form. A samp le scr e en is shown below . 7. E n ter the rout i n g ta b l e inform at ion. NO TE: Business schedul es, holi day sc hedul es, a nd m ailb oxes[...]

6-10 Issue 2 . 0 De cember 1995 8. Press (F3). The rout ing table is saved. 9 . Press (F6) u ntil t he INTUI T Y Ad m in istrat ion m enu disp lays. Other Ad ministrat io n In addi t io n to the specific Int u ity system adm inistrati on p ro vid e d in this chapte r, i t is also ne cessary to adm inist er the followin g ite ms during general adm i[...]

Is sue 2.0 D e cem b e r 1995 A-1 A System Security and To ll Fraud Telecomm unic at ions fraud is the u nauthorized use of ano ther c o m p a n y’s te l ecom munications service. T his type of fraud has been i n exist ence since th e 1950’s when AT & T first i ntrod uced D ir ec t Dist ance Dial ing (DDD). Twent y years later, Remote A cce[...]

A-2 Iss u e 2.0 December 1995 Switc h S ecurity The only too l a criminal needs to breach an inadequat ely secured system is a to uch-tone telep hone. If crimin als can g ain a ccess to an inside d ial tone, t hey will at temp t to gain access to a n o utside line by using normal switc h functions such as: ■ Autom a tic R outi ng System ( A R S )[...]

Issue 2.0 De c e mb e r 1995 A-3 Voice Mes sagi ng System Sec urity V o ice messaging sys tems h av e two areas of weakness: ■ codes t h a t t ransfer to i nsi de or o utside dial tone ■ mailbox es th at can be used as message drops Once t hieves transfer to inside d ial tone, t hey have a ccess to any un prote cte d switch f ea tur es. P r ev [...]

A-4 Iss u e 2.0 December 1995 ■ Make sure subscrib ers change the i ni t ial password the first t ime they l o g in to th e AU DIX sys tem by making the i ni tial p assword s h orter th an the min imum pass wor d lengt h. ■ Use the password aging fea t ure so that users must c h ange t heir passwords m onthly. ■ Discourage the p ra ctice of w[...]

Issue 2.0 De c e mb e r 1995 A-5 Secu rity T i ps T o help prev e nt t oll frau d at the autom at e d at ten dant, f ollow these guid elin es: ■ Do not allow transf e rs to i nside or outsid e d i a l t one. ■ R es trict t ransf er s to su b scribers only. ■ Inform all system operat ors t hat they are not t o d ial out sid e calls. R e q uest[...]

A-6 Iss u e 2.0 December 1995 ■ Passwords must not be p rogram med in to auto-d ial buttons. Violat ion will result in an entry in the e m p loyees perm anent personnel rec ord. ■ I f subscriber s receive any strange vo ice ma i l messag es, fi n d tha t their greeting or p assword h a s been changed, o r suspect for any reason that th eir v oi[...]

Issue 2.0 De c e mb e r 1995 A-7 max i mum o f ei ght a l lowed l ists in the ME RLI N LEG E ND system wit h a m aximum of ten n umbers on each l ist. Each voice p ort can b e assigne d any o r all of the allo wed number lists. Restric t AMIS Netw o rkin g Number Rang e s T o increase security for AMIS an alog networking , in clud ing th e M essage[...]

A-8 Iss u e 2.0 December 1995 Mailbox Adm inis tratio n The use o f In tuit y AUDI X s ystem s e c urity fe atures in c o m b i nati on with mail box a d mini strat ion can help reduce the risk of unautho rize d use of ma ilboxes . ■ Use the long est f easible password leng th . The Int uit y AU DI X s y st em allow s p a s swords up to 1 5 di gi[...]

Issue 2.0 De c e mb e r 1995 A-9 If c all transfers a re restric t e d to subscrib ers, a caller canno t in i ti ate a transfer t o an o ff-prem ises dest inat ion unle ss the digits ente red match an ad ministered subscrib er’s mail box ident i fier. To e nsure the int egrity of the “subscriber” restriction , do not a d m inister m ailb oxes[...]

A-10 Is sue 2.0 D e ce mber 1995 Intuity AUDIX Traffic Report s The Int ui t y A UD I X s y st e m t racks tra ffic d ata over va rious tim espans . R ev iewing these r e p orts on a r e g ular basis helps to estab lish traf fic trends. I f increased a c t ivity or unusual usage pat t erns occur, such as heavy call volume o n p orts assigned to ou [...]

Issue 2.0 Decemb er 1 995 A-11 ■ AT & T sales and service people will be the best i n form e d in the i ndustry on how to he l p custom ers m anage t h eir systems securely. In their con tin uing contacts w i th cust om ers, they will provide the lat est inf orma tio n on how to d o th at most ef fect ively. ■ AT & T will trai n its sa [...]

A-12 Is sue 2.0 D e ce mber 1995 AT& T Toll Frau d Cris is Int e rven tio n I f yo u suspe ct you are being vict imized by t oll f ra u d or thef t of service and need te chnical s up p ort or assistance, c all t he A T & T G BC S Na t ional Service Assistan ce Center (NSAC ) im m ediate ly. NO TE: These services are available 24 hours a da[...]

Issue 2.0 December 1 995 B- 1 B Install ing MERLIN LEG END Software on the Intuity System This a p p endix prov ides proced ures f or insta lling the M E R LIN L EG E ND soft ware on the Intu ity s ystem . NO TE: All software, i ncluding th e M ER LI N L E G END S witch Integrat ion ( S W IN) S o f tware and th e MER LIN LE G END S yste m P rogramm[...]

B-2 Is su e 2 . 0 December 1995 Requi r ements Before you insta ll the ME RLI N LE G E ND so ftware, note the follo wing requirem ent s : Procedu re 1: S to p the V oice S ystem Before you can load the M ER LIN L E G END softwa re , you must sto p th e voic e sy ste m. ! CAUTION: All calls in prog ress will b e d isconnecte d. T o s to p the v oice[...]

Is su e 2 . 0 December 1995 B-3 5. Ent e r y to cont inue. The s yst e m wi ll wait until all c alls in progr es s disco nnect bef ore st o p p i n g th e voice system. You will see a series of m essages wh il e the s ystem is disco nnecting calls. W hen th e p rocess is f inished, you will see the follo wing messages: The Voice System ha s stopped[...]

B-4 Is su e 2 . 0 December 1995 The s yst e m responds with the S o ft ware Install Screen, as shown b elow: Figure B-1. S oftw are Install Screen 5. Press to sele ct th e Flo p p y d rive . The s yst e m responds: Insert a diskette into Floppy Drive 1. Type [go] when rea dy or [q] to quit : (default: go) 6. Insert M E R L IN LE G END Sw it c h I n[...]

Is su e 2 . 0 December 1995 B-5 8. Press to a c cept th e d efa u lt o f a l l. You will see m essages indicating th e installat ion is still runni ng . When t he installat ion is c o m p l e te, you see the foll owing messages: Installation of Int uity MERLIN LEGEND Switch Integration Package (swin) was successful. Insert a diskette i nto Floppy D[...]

B-6 Is su e 2 . 0 December 1995 16. Press to shutd o wn the voice sys tem. The s yst e m responds: Enter y to continu e, no to quit 17. E n ter y to cont inue th e shutd o wn. The s yst e m responds: Shutdown started. Month date time year The system is comi ng down. Please wait The system is down . Press CTRL-ALT-DEL to reboot your computer. 18. Pr[...]

Issue 2.0 Decemb er 1995 C--1 C Switch Administration for I ntuity Lodging Intro d u ction This chap ter describ e s th e swit c h a d m inist rati on yo u nee d to co m p let e if you have Intuity Lod g i n g . R e a d the informat ion an d configure your s wi t c h as required. Hunt Grou p Admin istrat i on A h unt group is a set of extension num[...]

C--2 Issue 2.0 Decemb er 1995 Message Retriev al Ad ministrat i on The me ss a g e re trieval num b er is t he tele phone nu mb er t ha t subscribers call to retrieve voic e mai l messages. L ike other calls to th e I ntu ity system, messag e retrieva l c alls are ultimat ely fo rwa rd e d to the In tui ty hunt g ro u p . Message Retrieval in Lodgi[...]

Mess a g e Re trieval Ad m ini strat ion Issue 2.0 De c e m b er 199 5 C--3 2. Confi gu re th e p hanto m num ber s o th e In tui ty sys tem h unt g roup covers a l l calls . 3. If you r swit ch has password c ap abil ity, a s si gn a p assword to th e new extensi on. 4. Ass i gn to t he new extension, th e service: “ldg _ni_vm.” a. Log on to t[...]

C--4 Issue 2.0 Decemb er 1995 Voice Mail Admi n istrati on V o ice mail is enabled whe n the swit ch send s a g uest’s ca l l to a c overage p a th. The f ollowi ng p rocedure, however, provide s a separate n umber th a t can be used at any time to send vo ic e mail to a guest. T o provide t his service: 1. Ad m inist er on your switch a p hantom[...]

Call Coverag e Path Issue 2.0 De c e m b er 199 5 C--5 Call Co verage Path A coverage pat h directs th e switc h t o transf er unanswe r ed c alls t o a hunt group, to a serv ic e, o r t o ano ther extension. W hen a call g o es to c overage, the switch f orwards the called number to t he Intuit y system. T he Intui ty syst em d e te c t s that the[...]

C--6 Issue 2.0 Decemb er 1995 Grad ual Cu t-to- Service Using this cut -to-service strat egy, e nte r gu ests in to the Intuit y Lo dg i ng system as t he y chec k i n . Only new guests, not curr ent g ue st s, recei ve Intu ity L od ging serv ices. The advanta g es o f th is m ethod include: ■ At tenda nts can learn th e new system while on ly a[...]

Sum m a r y Issue 2.0 De c e m b er 199 5 C--7 Cut t o service as f ollows: 1. Use Intuit y L o d g i n g to a d mi nister th e op t ions that guests req uire. 2. Make sure guests and a t ten dan ts know when the c h ange will t ake p la ce and have some i dea of how the new se rvic e o perat e s. 3. On your switch, de term ine the coverage path th[...]

Iss u e 2 .0 December 1995 A BB- 1 ABB Abbreviations A AC alt ernating c ur rent ACD automatic call distr ibution ADAP administ ratio n and d ata acqu is i tion p ackag e ADU asy nchronous data unit ALT ass emb ly load and test AMIS Audio Messaging Intercha nge Specifi c ati on API application programm ing int e rf a ce AUDI X Audio Inform ation Ex[...]

A bbreviati o ns ABB-2 Issue 2.0 December 1 995 DC di rect curr ent DCE data comm unications e q uip ment DCIU data comm unications inter face un it DCP digi tal c omm unic at ions protocol DCS distributed c ommu nicat ions system DID direct i nward dialin g DIP data interf a ce proce ss DMA direct m emo ry a c c ess DNIS diale d number identificat[...]

A bbreviati o ns Iss u e 2 .0 December 1995 A BB- 3 K Kbps kilobi ts per s econd Kbyte kilo byte (1024 b y tes) kHz kiloher tz L LAN lo cal area network LCD liquid crystal display LE D light-emi t ting diode LIFO last- in first-out LWC le ave word c a lling M MANOO S manually out of servic e Mbyte megabyte (on e mill ion bytes) MHz megahertz mode m[...]

A bbreviati o ns ABB-4 Issue 2.0 December 1 995 R RAM ra ndom-a c cess memory REN ringer equivalence n u mb er ROM read -only memory RTS re quest to send RTU right to use S SCA switc h c o mm unic ations ad a p ter SCSI small computer s ystems interf a c e SID switc h integrat ion devic e SIMM single i n-li n e memory mo dule SMSI simplif ied messa[...]

Is su e 2 . 0 December 1995 GL -1 GL 5ESS Swit c h An AT& T ce n t ral off i ce switch that can be integrated with t h e A T& T I ntuity system. A accessed mess a ge A mes sage that was received and s c anned (ei ther the entir e messa g e or just the header). ACD See automatic call distribution . act ivit y menu The li st of options spok e[...]

Glos sary GL- 2 Issue 2 .0 December 1995 ALT See ass embl e load and te st. AMIS See Audio Messaging Inte rch a nge Specific ati on . AMIS Pr efix A n umber adde d t o the des t ination number to indica te th at the destination number i s an AMIS analog networking n u m ber. amp ere (am p) The unit of me asurement of e lec t ric c urrent. One volt [...]

Glos sary Is su e 2 . 0 December 1995 GL -3 Audio Mess a gin g Int erchange Specificati on ( AM IS) An analog networkin g protocol that a l lows sub scrib ers to e xchang e mes sages w i th an y messag in g sy stem that also has AMIS Analog N et working capab ili t ies. Mess ages can be exch anged with s ubscribers on AT & T Intuity systems as [...]

Glos sary GL- 4 Issue 2 .0 December 1995 B background testin g Testing that runs conti n uously when the s ystem is not b usy doing other tasks. ba ckup A d u p lica te copy of f iles and directories s aved on a r emovable media suc h as floppy diskette o r tape . The backup filesystem may b e c op i ed b ack ( restored ) if th e a ctive version is[...]

Glos sary Is su e 2 . 0 December 1995 GL -5 bps (bits per second) The number o f binary units of information (1 s or 0 s) that c an b e t ra nsmi t ted p er s econd. Mbps refers t o a millio n bits per se cond; Kbps refers to a thous and bits per s econd . BRI See basic ra te i nte rface . broadcas t messagin g An Intuit y AUDIX feature that enable[...]

Glos sary GL- 6 Issue 2 .0 December 1995 call c ov e r age A switc h feature th a t d e fines a preselected p ath fo r call s to follow if the first (or second ) coverage points a re not a nswered. The I nt uity system may b e place d a t th e en d of a c overage path to handle re d i rected calls through call c o verage, send all calls, go to co v[...]

Glos sary Is su e 2 . 0 December 1995 GL -7 central proces si ng unit (CPU) The compon ent o f the computer that ma nip ul ates data and pro cess es ins t ructions coming from softw a r e. channe l A telecommunications trans m issio n p a th for voice and/or d ata. channe l capacity A mea sure of t he maximum bit rate t hrough a chan nel. CICS See [...]

Glos sary GL- 8 Issue 2 .0 December 1995 compound message A mes sage that combines b o th a me ssag e an d a fax messag e into one unit, whic h is t h en han- dled by Intuity AUDIX as a single message. configurat ion The particular c omb i n ation of har dware and software componen ts s el ec te d for a s y s tem, inc lud ing exte rnal conne c t io[...]

Glos sary Is su e 2 . 0 December 1995 GL -9 common control swit c h proces sor o v er a d i r ect me mory ac c ess ( DMA) c hannel th at r e ads data di r ectly f rom F P memory. data li nk A term used t o desc r ibe the c ommunica t ions li n k u sed for data t ra nsmission f rom a sourc e to a destinatio n. F or example, a p hone line for data t [...]

Glos sary GL-10 Iss u e 2 .0 December 1995 diagno st ic testing A program run for t est ing and determining f aults in the sys te m. dial-ahead/dial- th ro u gh The act of interrup t ing or preced in g I n tu it y AUDIX sy st em a nn ouncements by typing (buffering) to uch-ton e c omman ds in the ord er the system would normal ly prompt fo r the m.[...]

Glos sary Iss u e 2 .0 December 1995 GL-11 DNIS See dialed n umber identificati o n s er vic e . DSP See digi tal sig nal proces so r . DSU See data s erv ice u nit . DTE See data termi nal equipment . DTMF See dual tone multi fre quency . du al in-l ine pa cka g e ( D IP) sw itch A very small switch, u s uall y at tache d to a printed circuit card[...]

Glos sary GL-12 Iss u e 2 .0 December 1995 e rro r messa ge A mes sage on the s c reen in dic a ting th at something is wrong and poss ibly sug gestin g ho w t o corre c t it . e rrors P roblems d etected by the s ystem d ur ing operation an d recorded in the maint e nance log. E r rors can produce an alarm if the y exceed a t hres hold. escape fr [...]

Glos sary Iss u e 2 .0 December 1995 GL-13 FOOS See fac i lit y out-of- s er vice . for mat To set up a disk, floppy diskett e, or t a p e with a pr e d e termi ned ar rangeme nt of characters so that the s ystem c an interpret m eaningful i nfor mation. functi o n Ind i vid ual steps or p ro c edu res within a mailb ox acti vity. functi on key ( F[...]

Glos sary GL-14 Iss u e 2 .0 December 1995 header Informat ion that the system cr ea te s to id entify a me s sage. A messag e h eader include s the originator or recipient, type of mess age, creation t ime, and delivery t ime. he lp A command run by pressing or on a n A T & T Intuity disp l ay terminal to show the options available a t yo ur c[...]

Glos sary Iss u e 2 .0 December 1995 GL-15 integr ate d ser vic es digital network (ISDN) A network that provides end-to-end d i gital con nectiv it y t o s upport a wide range of voice and d ata services. integr ate d voice proc ess ing CELP (IVC6) card A computer circuit card that su pport s both fax proces sing and voice pro c essing capa b ili [...]

Glos sary GL-16 Iss u e 2 .0 December 1995 J jumper Pair s or sets of s m all prongs o n c ircuit cards and mother boards tha t a l low the user to instru ct the computer to s elect one o f i ts available o peration optio ns. When t wo pins are covered, a n electrical c ircuit is complet e d . K Kbps kilobi ts per s econd ; o n e t ho usand bits p [...]

Glos sary Iss u e 2 .0 December 1995 GL-17 local area netw o rk ( LAN) A network of P Cs that c o m munic ate with each other and that normally share the re sources o f on e or more servers. Op eration of A T& T Intuity Messa ge M a nager require s t hat t h e Intuity AUDIX system and the s ubscribers ’ PCs are o n a LAN. local AUDIX machi ne[...]

Glos sary GL-18 Iss u e 2 .0 December 1995 mean time between f a ilures The ave ra g e time a manufactur er esti mates before a fail ure occurs in a compon ent or system. megabyte A unit of memory e qual t o 1,048,576 bytes (1024 x 1024). It is of ten r o unded to o ne million. memory A d evice which c an st ore log i c st ates suc h that d at a c [...]

Glos sary Iss u e 2 .0 December 1995 GL-19 modular process or data modu l e ( MPDM) A d at a de vic e that c onvert s RS-232 C or R S-4 4 9 protocol s ig n als to digi tal c omm unic at ions p roto col (DC P) used by Sys t em 75/85, Generic1, and G e neric 3 swit c h es. MPDMs m a y c o nnect AT & T Intui ty to a switch DCIU or SC I link or con[...]

Glos sary GL-20 Iss u e 2 .0 December 1995 operating s ystem ( OS) The set of progra ms that runs the har d war e a nd interprets soft ware commands. option A choice selected from a menu, or an ar g ument used i n a command l ine to modify pro g ram output b y modifying the exe c u t ion of a c o mmand. W he n y ou do not spec if y any options, the[...]

Glos sary Iss u e 2 .0 December 1995 GL-21 personal fax extension See seco ndary extension . pinouts The signal description per pin number for a partic u lar connec tor. PMS See p roper ty manageme nt sys te m . po rt A c o nnection o r link between two devic e s , allowing information to travel to a d esire d location. F or example, a switch port [...]

Glos sary GL-22 Iss u e 2 .0 December 1995 pub li c mai l ing l is t A list of ad d resses that any I n t uity AUDIX subsc r iber can us e if that s ubsc r iber knows the own er's list I D# and extens io n nu m b er . Only t he owne r can modify a public maili ng list. pulse-to- touchto ne conve r ter A device connec te d to the switch that co[...]

Glos sary Iss u e 2 .0 December 1995 GL-23 reply to s e nder An Intuity AU DIX feature that allow s s ub scrib ers to i mmediately place a call t o the or ig inator of an in comin g mes sage if that person is in the swi tch's dial plan. request to send (RT S ) One of the control signals on a R S -2 32 conne ctor tha t places the modem in the o[...]

Glos sary GL-24 Iss u e 2 .0 December 1995 SCSI See small computer system interfa c e . secondary ex tension A s econd, fax- d e d ic a te d ex ten sion that directs in comin g faxes directl y into a s ubscriber’ s ma ilbox wi thout r inging the telephone . The s econda ry e xte nsion sha re s the same ma i lbox a s th e voice extens i on, but a [...]

Glos sary Iss u e 2 .0 December 1995 GL-25 SW See switc h integrat ion . sw itc h An automatic t eleph one exch ange that al lows the tran smis sion of calls to and f rom th e public tele phone network. S ee also p rivate br an ch excha nge ( PBX) . switched acc ess A connection made f rom o ne e ndpoint to another through switc h port cards. T his[...]

Glos sary GL-26 Iss u e 2 .0 December 1995 TDD See tele c ommunicat ions d evice for the deaf . TDM See time divisio n multi plex . telecommunic atio n s devic e for th e d e af ( TDD) A d evice with a k eyboard and display unit that c o n nects to o r s ubsti tutes for a phone. T he TDD allo w s a deaf or hearing - impair e d p erson to communicat[...]

Glos sary Iss u e 2 .0 December 1995 GL-27 U UCD See uniform call distr ibuti o n . Unde lete An Intuit y AUDIX feature that al lows su bscribers to restore t he last m es sage deleted. The subs c r iber p resses * U t o resto re a deleted mess age. undelivered mes sage A message that has not yet b een sent to an Intuity AUDIX subs c r iber's [...]

Glos sary GL-28 Iss u e 2 .0 December 1995 V vector A customi zed p rogram in the s wi tch for pro cess ing incoming calls. voice link The AT& T Intuity analo g c on nectio n (s ) t o a call-distr ibution g ro u p (or hun t g roup ) o f a nalog p or ts on the switch. voice mail See voice messa g e . voice mail box See ma ilbox . voice mess a ge[...]

Issue 2 .0 Decemb er 1995 IN- 1 IN Numerics 10 4A Co nnecting Bloc k IVC6 c onnections, 4-4 885A A dap t er IVC6 c onnections, 4-3 A A c ceptance Testing, 3-5 Administration automated at tenda nt, 3-6 Intuity System, 3-3, 6 -1 0 MERLIN LE G END, 3-2, 3-7 networking, 3-8 Administr ation Por t MERLIN LE G END, 4-6, 4-7 Allowed List assig n to voice p[...]

Index IN- 2 I ssue 2.0 December 1995 Con necti v i ty, 4-1 Conventions, d ocumentation, xv Corporate S e curit y ( AT&T) , A- 1 2 Cov erage Group defini tion of , 1-4 Cov erage P ath defini tion of , 1-4 Crisi s Interventi o n toll fraud, A-12 Cut-to-Service MERLIN LE G E N D , 3 - 7 D D edic ated Ports port administ rati on, 1- 9 port cons id [...]

Index Issue 2.0 De c e m ber 1995 IN-3 automated at tenda nt service, 1-6 bulletin board service, 1-7 call an swer service, 1-5 s e c urity, A-7 services , 1-5 su b scribers, integrati on planning, 2-3 voice mail service, 1-6 Intuity Int ro Voice Respons e defini tion of , 1-7 Intuity Pack ages, Opt ional, 3- 6 Intuity Processing Platf orm Layer, 1[...]

Index IN- 4 I ssue 2.0 December 1995 sha red ports, 1- 8 Prim ary Mode Automated Attendant defini tion of , 1-10 inplementation, 1-12 Proces sing Platform Layer, 1-2 P u rp o s e, of this book, xiii R Reliable Dis connec t, 5-1 Remote Acces s dedicated line c o nnection lo c al, 4-23 dedicated line c o nnection remote, 4-24 dedicated line c o nnect[...]

Index Issue 2.0 De c e m ber 1995 IN-5 automated at tenda nt sec ur ity, A-5 su bscriber passwo rd, A-5 switc h s ecuri tySecu r ity switc h ti p s, A-2 voice mess aging s ystem s ecuri ty, A- 3 Toll Fr a ud AT&T Stat em ent of Di rec t ion, A- 10 call d e t ail recording, A-9 cris is inter v entio n , A-12 detectin g , A -9 Intuity AUDI X traf[...]