AT&T 8410 manual

AT&T DEFINITY® Communications System Generic 1 and Generic 3 and System 75 8410 Voice Terminal User's Guide[...]

NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the informations contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: AT&[...]

YOUR RESPONSIBILITY FOR YOUR SYSTEM'S SECURITY You are responsible for the security of your system. AT&T does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. AT&T will not be responsible for any charges that res[...]

Contents Using the Display, Softkeys, and Display Control Buttons 11 Entering Softkey Mode and Viewing the Three Feature Option Screens 11 Other Softkey Features That May Be On Your Display 13 Using the Softkeys to Activate a Feature 14 Your 8410 Voice Terminal 1 A Quick Look at the Features 5 Voice Features 5 Display Features and Features Used wit[...]

Priority Calling 29 Reset Speakerphone 30 Select Ring (and Ringer Volume) 32 Send All Calls 33 Speaker 34 Speakerphone 36 Test 37 Transfer 38 Display Feature Procedures 39 Call Information 39 Directory 40 Exit (Normal) 41 Inspect 41 Message Retrieval 42 Normal (Exit) 43 Stored Number 43 Time/Date 44 Timer 44 Tones and Their Meanings 45 Ringing Tone[...]

Your 8410 Voice Terminal The 8410 voice terminal is available in two models: one with a display and one without a display. The display, along with the softkeys and display control buttons, offers the user valuable added functionality. Both models are comprehensively equipped so you can make the best use of the many features of the AT&T DEFINITY[...]

Starting with the upper right corner of Figure 1 and continuing clockwise: Display A 2-line by 24-character display. Softkeys The four buttons located below the display and labeled with arrows ( [ ▲ ] ), correspond to words on the display screen. You can use the softkeys along with display control keys to access up to 12 features on your voice te[...]

Conference button For setting up conference calls. This button is labeled [ Conf ] . Drop button For disconnecting from a call or dropping the last party added to a conference call. Hold/Ring button A red button for putting a call on hold. By pressing [ Shift ] and then [ Hold ] , you can select a personalized ring for your voice terminal from eigh[...]

Transfer button Volume control button ● ● ● Handset For transferring a call to another voice terminal. For adjusting the volume of the following: The speakerphone or speaker when a call is in progress using the 2-way speakerphone or 1-way speaker The handset receiver level while a call is in progress using the handset The tone ringer when the[...]

A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 8410 voice terminal. Each description includes what each feature does and how you might want to use it. Note: You will automatically have the following features on your voice terminal: Conference, Drop, Hold, Message, Mute,[...]

Call Coverage/Consult Provides automatic redirection of certain calls to your voice terminal for answering. (Your system manager determines which calls will be sent to you.) Use to answer calls for other extensions for whom you provide coverage. Note: If you are a covering user, you can use the Consult feature, after answering a coverage call, to c[...]

Message Your Message light goes on when a caller has left a message for you. You can then follow your system manager’s local message retrieval procedures to get your message. Mute Allows you to turn off the microphone of the built-in speakerphone or the handset. Use when you want to confer with someone in the room with you, but you do not want th[...]

Display Features and Features Used with the Softkeys Note: If you are using an 8410 voice terminal with a display, you can also use up to 12 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to you. Directory Searches for the extension of another user in[...]

How to Use the Features The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience, features in each section are listed alphabetically. General Instructions Use the following special instructions for operating your voice ter[...]

Conventions Used in the Following Procedures [ xxxxx ] This box represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red light and a green status light and is labeled with an extension number (shown as xxxxx). [ Feature ] and Each of these boxes represents a button that has a [ Feature xxxx[...]

Using the Display, Softkeys, and Display Control Buttons If you are using an 8410 voice terminal equipped with a display, the following information will help you use the display, the softkeys, and the display control buttons. The softkeys are the four keys labeled with arrows ( [ ▲ ] ) located directly below the display. The four display control [...]

The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown above, you can leave a message for another extension to call you back by pressing the softkey below LWC (the Leave Word Call[...]

Other Softkey Features That May Be On Your Display Figure 3 shows the 12 default softkey features, those features that can be accessed with the softkeys when the voice terminal is initially installed. However, if the voice terminal is connected to a DEFINITY G3V3 (or later) switch, the system manager may substitute other softkey features in their p[...]

Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring. You can activate this feature with the softkeys in the following way: To access a feature with 1 Press [ Men[...]

Resetting the Speakerphone with the Softkeys (When Powering Up the Voice Terminal) When you first power up the voice terminal, the following display appears. PLEASE RESET SPKR. Begin Cancel When you set the speakerphone on your voice terminal, you hear a set of tones as the speakerphone performs an acoustic test of the environment. When the tones s[...]

Voice Feature Procedures Handset and Speaker When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing [ Speaker ] . If your voice terminal is set for the Speakerphone feature, pressing [ Speaker ] simultaneously activates the built-in microphone so you can place and answer calls without l[...]

3 4 5 6 7 If you are using an 8410 with a display, press [ Menu ] and then press the softkey below Prog If your 8410 does not have a display or if Prog is not available on your display, press [ Program ] or Dial AD Program access code [dial tone] Press [ AD xxxxx ] to be programmed [dial tone] Dial outside number, extension, or feature access code [...]

5 6 7 8 Dial list item (1, 2, 3...) [dial tone] Dial number you want to store (up to 24 digits) Note: If your 8410 has a display, you may be able to use the softkeys to add special features such as Pause, Mark, or Wait into the telephone numbers programmed on the AD button. If you are programming an outside number, be sure to include a trunk code, [...]

Automatic Callback You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, AutCB, appears on the second line of one of the feature option screens. To automatically place 1 another call to an extension that was busy, did not answer, or returned a call waiting ringback tone 2 3 If y[...]

Bridging/Manual Exclusion You can access the Manual Exclusion feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Excl, appears on the second line of one of the feature option screens. To answer a bridged call 1 2 Press [ xxxxx ] of bridged call Note: If your terminal has Ringing Appearance Prefe[...]

To use the Consult 1 Press [ Transfer ] [dial tone] feature to talk privately Call is put on hold with a coworker after ● answering a redirected 2 If you are using an 8410 with a display, press [ Menu ] call and then press the softkey below Cnslt If your 8410 does not have a display or if Cnslt is not available on your display, press [ Consult ] [...]

3 Note: Some voice terminals have restrictions on where calls can be forwarded (see your system manager). Hang up Note: You may hear a ring-ping tone from your voice terminal as each call is forwarded. To cancel Call 1 If you are using an 8410 with a display, press [ Menu ] Forwarding and then press the softkey below CFrwd (while on-hook) [dial ton[...]

To retrieve a parked call 1 Pick up handset or press [ Speaker ] [dial tone] from any extension 2 Dial Call Park Answer Back code [dial tone] 3 Dial extension where call is parked [confirmation tone] ● If returning to call parked at your voice terminal, dial your own extension Note: If you receive intercept tone, the parked call has been disconne[...]

To add a call you’ve put 1 Press [ Conf ] [dial tone] on hold to another call you’re connected to ● Held call light continues to flutter; current call light also flutters 2 3 ● You are given a new call appearance Press [ xxxxx ] of call on hold (first call) Press [ Conf ] again ● All parties are now connected To drop the last party 1 Pres[...]

Handset Volume ✔ To raise or lower the 1 receive level volume of the handset While handset is off-hook, press the Volume control button ➤ To raise the volume, press the right half of the Volume control button labeled [ ∧ ] ; to lower the volume, press the left half of the Volume control button labeled [ ∨ ] ● If your 8410 voice terminal h[...]

To return a held call 1 Press [ xxxxx ] of held call ● You are connected to held call Note: If you are active on a call and you press the [ xxxxx ] of the held call, the active call will be dropped. Intercom (Automatic/Dial) You can access these feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviatio[...]

To answer any intercom call 1 ● Last Number Dialed 1 If you are using an 8410 with a display, press [ Menu ] and then press the softkey below Last (while on-hook or off-hook) If your 8410 does not have a display or if Last is not available on your display, press [ LastDialed ] (while on-hook or off-hook) or Dial Last Number Dialed access code (wh[...]

To leave a message without ringing an extension 1 2 3 If you are using an 8410 with a display, press [ Menu ] and then press the softkey below LWC (while on-hook or off-hook) If your 8410 does not have a display or if LWC is not available on your display, press [ LWC ] (while on-hook or off-hook) or Dial Leave Word Calling access code (while on-hoo[...]

Mut e ✔ Note: When you are talking on the handset, the Mute feature affects the microphone associated with the handset rather than the speakerphone. This feature has no effect on an external speakerphone attached to your voice terminal. To prevent the other 1 Press [ Mute ] party from hearing you (To mute the handset or ● Red light next to [ Mu[...]

To change a regular call into a priority call (when you hear a call waiting ringback tone) 1 2 If you are using an 8410 with a display, press [ Menu ] and then press the softkey below PCall If your 8410 does not have a display or if PCall is not available on your display, press [ Priority ] Wait for called party to answer Note: If you still receive[...]

To reset the speakerphone (when the voice terminal is first powered up) 1 Press the softkey below Begin to reset the speakerphone (Press the softkey below Cancel if you do not want to reset the speakerphone at this time. However, note that the red light next to [ Speaker ] will continue to flutter.) ● If you press the softkey below Begin, the dis[...]

Select Ring (and Ringer Volume) ✔ To select a personalized 1 Press [ Shift ] ring ● Red light goes on steadily 2 Press [ Hold ] ● Red light next to [ Shift ] winks ● ● Current ringing pattern plays and repeats every four seconds If your 8410 has a display, it shows the ringing pattern you are hearing, such as: SELECT RING PATTERN: 1 3 Con[...]

To adjust ringer volume if necessary (speaker is not active) 1 To raise the volume, press the right half of the Volume control button labeled [ ∧ ] ; to lower the volume, press the left half of the Volume control button labeled [ ∨ ] ● If you have a display, it shows RINGER L>>>>> H (There are eight possible volume settings. On[...]

To cancel Send All Calls 1 If you are using an 8410 with a display, press [ Menu ] and then press the softkey below SAC again (while on-hook) If your 8410 does not have a display or if SAC is not available on your display, press [ Send Calls ] again (while on-hook) or Dial Send All Calls cancel code (while on-hook) [confirmation tone] Speaker Note:[...]

To turn off the speaker and return to handset 1 Pick up handset ● ● Red light next to [ Speaker ] and red light next to [ Mute ] go off Speaker goes off To mute the microphone 1 associated with the handset so the other party cannot hear you 2 Press [ Mute ] ● Red light goes on and other party cannot hear you Press [ Mute ] again to resume tal[...]

Speakerphone Note: If you are uncertain whether your voice terminal is set for the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature, check with your system manager. Use the following procedures if your voice terminal is set for the Speakerphone (speak and listen) feature. For directions on using the Reset Speakerphone fea[...]

To change from speakerphone to handset 1 1 2 1 Pick up handset and talk ● Red light goes off next to [ Speaker ] To change from handset to speakerphone Press [ Speaker ] ● Red light goes on next to [ Speaker ] Hang up handset To end a call Press [ Speaker ] again to hang up ● Red light next to [ Speaker ] goes off Tes t ✔ To test the lights[...]

Transfer ✔ To send present call to 1 Press [ Transfer ] [dial tone] another extension or ● Present call is put on hold and green light next to outside number the held call flutters ● You are given a new call appearance 2 3 4 Dial number that call is to be transferred to [ringback tone] ● Remain on line and announce call; if no answer or bus[...]

Display Feature Procedures This section includes the procedures for seven display features you may use with the 8410 voice teminal equipped with a display. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 12 softkey features. For procedures on using the display and softkeys an[...]

Directory You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Dir, appears on the second line of one of the feature option screens. If the Directory feature is used while any of the (softkey) feature option screens are displayed, the directory information is displayed for five[...]

Exit (Normal) ✔ To exit any display 1 Press [ Exit ] feature and return to Normal (call-handling) ● Display will show call information for active Mode display call appearance Inspect You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Inspt, appears on the second line of o[...]

Message Retrieval To see your messages 1 Press [ Msg Rtrv ] when your Message light 2 Press [ Next Msg ] to see first message (and then for is on (while on-hook, off-hook, or on a call) each following message) To return a call to message sender 1 2 Lift handset Press [ Call Disp ] while any part of message is shown Note: You can also leave your han[...]

Normal (Exit) ✔ To exit any display 1 Press [ Exit ] feature and return to ● Display will show call information for active normal display call appearance Stored Number You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, View, appears on the second line of one of the featur[...]

To see the number you last dialed 1 2 Press [ Menu ] and then press the softkey below View or, if View is not available on your display, press [ Stored ] Press the softkey below Last or, or if Last is not available on your display, press [ LastDialed ] or Dial Last Number Dialed code Time/Date You can access this feature with the softkeys only if y[...]

Tones and Their Meanings Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. ● ● ● Ringing Tones 1 ring —A call from another extension. 2 rings —A call from outside or from the attendant. 3 rings —A priority call from another extension, or from an Automat[...]

Problem A feature doesn’t work as noted in this guide. There are no feature access codes written in the appropriate blanks in this guide. Troubleshooting Solution 1 2 3 4 Reread the procedure and try again. For many features you must lift the handset before you can use the feature. Check with your system manager to be sure this feature is adminis[...]

Problem Solution The telephone doesn’t 1 Make sure the ringer is turned on. ring. 2 Set the ringer volume to a higher level. 3 Place a test call from another extension to your extension. 4 Check the line cord to make certain it is securely connected at both ends. 5 If there is still a problem, see your system manager. The lights do not go on 1 Pr[...]

Key Words to Know access code See feature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’ messages and r[...]

message retriever A person authorized by the system manager to retrieve messages for other users. off-hook When the handset is removed from the cradle (for example, when you lift the handset to place or answer a call) or when the speakerphone is turned on. on-hook When the handset is left on the cradle and the speakerphone is turned off. party A pe[...]

Quick Reference Lists Feature Access Codes Feature Code ABBREVIATED DIALING List 1 List 2 List 3 Program CALL FORWARDING ALL CALLS Cancel CALL PARK Answer Back Feature Code CALL PICKUP LAST NUMBER DIALED LEAVE WORD CALLING Cancel PRIORITY CALLING SEND ALL CALLS Cancel[...]

Miscellaneous Abbreviated Dialing* Description Extension Message Attendant AUDIX Description Code Personal List 1 Personal List 2 Personal List 3 Item No. Name Name Name 1 2 3 4 5 6 7 8 9 0 * You may have as many as 3 personal lists, and each list can have either 5 or 10 items; see your system manager. Trunk Codes[...]

AT&T 555-230-763 Issue 1 January 1994 Graphics © AT&T 1988[...]