AT&T merlin legend manual

AT&T MERLIN ® Communications System Models 1030 and 3070 With Feature Module 4 Administration Manual[...]

Table of Contents Page How to Use This Manual Administration Overview Administering Your System for the First Time Making Changes to Your System Later MERLIN System Components The Model 1030 Control Unit and Expansion Uni t The Administrator/Attendant Console Using the Console Optional Equipment Preparing to Administer Your System The Square vs. Po[...]

How to Use This Manual The advanced technology of the MERLIN™ communications system offers a flex- ibility that allows you to customize the system to your business communication needs. As system administrator, you may be responsible for customizing your MERLIN system immediately after installation, and you will undoubtedly be the person to make a[...]

Administration Overview Because the effects of system administration are wide-ranging, only you or someone you delegate should perform administration procedures. The term administrator as used in this manual refers to the act of establishing certain options and features that have systemwide impact, such as assigning the outside lines that each voic[...]

There are some features that you may want to assign to certain voice terminals yourself because they influence call-handling efficiency throughout your entire business. Assigning these features does not involve administrative procedures, but rather, simple programming procedures at individual voice terminals. These pro- cedures are described in “[...]

Prepare for System Administration These procedures help you get ready to administer your system. ● Decide how people will access outside lines. ● Complete and keep handy your System and Voice Terminal Configuration Forms. ● Schedule a time to perform administration procedures. Perform Basic Administration Depending on your system requirements[...]

MERLIN System Components When performing your administration tasks, you work with three components of the MERLIN system: the control unit, the administrator/attendant console, and individual voice terminals. You may also have some optional equipment that adds features and capabilities to your system but does not affect system administration. The fo[...]

2 . 3. 4. 5. 6. Processor Module: Works in conjunction with Feature Module 4 to control system operating conditions. ● Switches A, B, C, D, E, F, G, and H. Selects system options provided by Feature Module 4. ● Warning light. Red light warns of problem in control unit. It also comes on for approximately one minute when you first turn on the sys[...]

Addition of the Expansion Unit changes the Model 1030 control unit to a Model 3070 control unit and increases overall system capacity to 30 lines and 70 voice terminals. The unit can accommodate: ● Up to two Power Modules ● Up to four Line Modules ● Up to four Voice Terminal Modules The second Power Module is required for systems with more th[...]

THE ADMINISTRATOR/ATTENDANT CONSOLE The administrator/attendant console is the voice terminal connected to the intercom 10 Voice Terminal Module jack in the control unit. The console operates in either of two ways: ● It functions as your primary attendant console under ordinary day-to-day conditions. ● It functions as the administrator console [...]

Small Administrator/Attendant Console* in Administration Mode 1. You set the T/P switch to P to perform system administration. 2. You use Adm Tel when assigning lines to voice ter- minals and assigning voice terminals Dial Access to Line Pools. 3. You use Adm Pool when setting up line pools. 4. Line buttons. 5. Auto Intercom buttons (10 through 29)[...]

Large Administrator/Attendant Console* in Administration Mode The large console provides the same features as the small console, but it has more line and Auto Intercom buttons. 1. 2. 3. 4. 5. 6. 7. 8. 9. You set the T/P switch to P to perform system administration. 10. You use Adm Tel when assigning lines to voice ter- minals and assigning voice te[...]

Using the Console When you administer your system, you frequently use the Auto Intercom buttons and Shift buttons (large systems only) on the administrator/attendant console. The paragraphs below describe how to use these buttons. Auto Intercom Buttons Each person’s voice terminal has a unique 2-digit intercom number similar to an ex- tension num[...]

Preparing to Administer Your System Before you start to administer your system, review this section to make sure you have the information and completed forms that you need. Preparation Procedures ● Decide how people will access outside lines. ● Complete your System and Voice Terminal Configuration Forms. ● Schedule a time to perform administr[...]

THE SQUARE VS. POOLED DECISION For systems that have just been installed, you have to make a decision about a basic system characteristic-how people access outside lines with their voice terminals. You have the option of setting your system to be either square or pooled. In a square system, each outside line can appear on a separate button at each [...]

B D F A c E I I I ● Lines A, B, G D, E, F Lines are assigned to the same buttons at each voice terminal. EXAMPLE OF STANDARD SQUARE CONFIGURATION Pages 27 through 30 explain how to assign lines to buttons on voice terminals in a standard square configuration. Customized Square Configurations In a customized square configuration, you assign indivi[...]

A customized square configuration is the most appropriate system arrangement for Ultimate Motors’ varied communication requirements. The administrator assigns the three WATS lines and three of the eight local lines to the sales and clerical staff. The service department voice terminals get three different local lines and the Foreign Exchange line[...]

About Pooled Systems In a pooled configuration, you group several outside lines together into a pool that people can access with a single button on their voice terminals. When they place a call, they either touch the button assigned to a particular line pool (Button Access to Line Pools) or touch a Pool Access button and dial the code of the pool b[...]

Line C Line H Line B Line G Line A Line F Intercom Voice Line E Attendant console Intercom Ring Line D Main pool = Lines A, B, C Line pool 2 = Lines E, F Line pool 3 = Lines G, H Line not assigned to pool = Line D Line pool 3 Line D Line pool 2 Main pool Main pool Main pool lntercom- Intercom- lntercom- Voice Voice Voice Voice terminal 1 Voice term[...]

Button Access vs. Dial Access to Line Pools You can choose one of two access options for line pools: Button Access to Line Pools or Dial Access to Line Pools. Because you set a switch for this option on your control unit, the method you select will be used at all the voice terminals in your system. If you have only one or two line pools, Button Acc[...]

THE FORMS AND LABELS YOU NEED Before you begin performing administration procedures, be sure to complete all the necessary forms: ● ● A System Configuration Form to keep a record of how the lines in your system are arranged. Voice Terminal Configuration Forms to record the lines and features assigned to all voice terminals. Fill out one of thes[...]

Basic Administration Once your system planning and paperwork are complete, you can perform basic ad- ministration procedures. The chart below lists the procedures described in this sec- tion. Remember that if you are administering a new system that has just been in- stalled, some of these basic procedures maybe required to set the proper operating [...]

SETTING YOUR CONTROL UNIT The first step in customizing the MERLIN system is to set the control unit to the operating conditions you select. IMPORTANT If your control unit has been set previously and you just want to change the setting of a particular switch, be sure to read "Changing Your System Later," page 24, before resetting the swit[...]

5. Set switch G. NOTE: The instructions that follow apply if switch F is set to Pooled. If switch F is set to Square, switch G may beset to either position without having any effect on the system. ● ● If you have decided to arrange your pooled system so that people can access line pools directly by simply touching the associated button on a voi[...]

CHANGING YOUR SYSTEM LATER Basic changes to the way your system operates—that is, changes to the switch set- tings on the control unit—may erase important system administration that is now in place. To change switch settings, turn to "Setting Your Control Unit," page 22, and follow the instructions for the switch you want to reset. Si[...]

ENTERING AND LEAVING ADMINISTRATION MODE Administration mode is an operating state of your control unit and of your administrator/attendant console that is very different from their everyday state of operation. With the system in administration mode, you are able to set up or change systemwide options or features. When you finish using the administ[...]

SPECIFYING TOUCH-TONE OR ROTARY DIALING When your system is installed, it is set to generate Touch-Tone signals. If some of your lines are rotary, you need to reset your system accordingly. If you have rotary lines or if you are not sure what type of lines you have, follow the procedure below. If all your lines are Touch-Tone, turn to the next page[...]

SETTING UP SQUARE SYSTEMS In square systems, individual lines appear on separate buttons at voice terminals. If you want a standard square system, you will give all your voice terminals access to the same outside lines and assign the lines to the same buttons at every voice terminal. If you prefer a customized square system, you can assign differen[...]

Order in Which the System Assigns Lines in a Square System 28[...]

If you are setting up a customized square system for the first time, you should begin by removing all existing lines from each voice terminal in your system. If the primary attendant needs to have access to all general-use lines, remove only those lines that you are reserving for personal use from the administrator/attendant console. Follow the pro[...]

6. Repeat steps 3 through 5 for each voice terminal to which you want to assign lines. NOTE: If you are setting up a customized square system, try to admin- ister groups of voice terminals that share the same line assignments at the same time. If you plan to assign a personal line to a voice terminal, be sure not to assign the line to any voice ter[...]

SETTING UP POOLED SYSTEMS In pooled systems, you group similar types of outside lines into a pool that people can access with a single button on their voice terminals. For example, you might group five local lines into one pool, three in-state WATS lines into a second pool, and two cross-country WATS lines into a third pool. This would free up seve[...]

Assigning Lines to Line Pools Follow the procedure below to set up line pools. 1. If you have not already done so, enter administration mode by follow- ing the boxed instructions on page 25. 2. Touch Adm Pool. If your lines aren’t in use, the lights next to the administration mode but- tons stop flashing, the green light next to Adm Pool remains [...]

Preparing to Assign Lines to Buttons and Set Up Access to Line Pools You can assign individual lines and line pools to particular buttons on voice terminals and remove them from buttons whenever necessary. You can also assign individual voice terminals Dial Access to selected line pools. Before you begin assigning lines and line pools to buttons on[...]

Order in Which the System Assigns Lines in a Pooled System 34[...]

● ● ● ● Note that none of the voice terminals in your system come with preprinted but- ton labels. Be sure to label the buttons with the correct numbers for the individual lines and line pools that you assign to the voice terminal. If you set switch G on your control unit for Button Access to Line Pools, the system automatically assigns Poo[...]

Assigning Individual Lines to Buttons To assign individual lines to buttons: 1. If you have not already done so, enter administration mode by following the boxed instructions on page 25. 2. Touch Adm Tel. The lights next to the adrninistration mode buttons stop flashing, and the green tight next to Adm Tel remains on. 3. Dial; the intercom number ([...]

Assigning Line Pools to Buttons (Button Access to Line Pools) If you have few line pools and do not use Automatic Route Selection, you will probably prefer to set your control unit and administer your voice terminals for Button Access to Line Pools. Remember that if you select Button Access, it will apply to all voice terminals in your system. Your[...]

Assigning Dial Access to Line Pools If you have a pooled system and switch G on the control unit is set to Dial Access (up), you can assign individual voice terminals Dial Access to selected line pools. With this arrangement, a person can access any line pool by touching the Pool Access button and dialing the access code for the pool (9 for the mai[...]

When your system is first set up, all your voice terminals have access to all the line pools in the system. Follow the procedure below to assign voice terminals Dial Access to particular line pools. 1. If you have not already done so, enter administration mode by follow- ing the boxed instructions on page 25. 2. Touch Adm Tel. The lights next to th[...]

40 Customizing with Additional System Options Once basic administration is completed, you can assign additional options to your system. The chart below summarizes the procedures described in this section. You may not need to perform all of them to meet your immediate business needs. Read the-description of each procedure first to see if it applies [...]

ASSIGNING CALL RESTRICTIONS TO VOICE TERMINALS When your system is first installed, all voice terminals can be used to place inter- com, local, and toll calls. If you want, you can restrict selected voice terminals to in- tercom or local calls only. If those restrictions are too extreme, you can setup allowed lists, which contain groups of numbers [...]

Assigning Outward and Toll Call Restrictions You may want to restrict some voice terminals to intercom or local calls only if, for example, these employees do not need to make outside or long distance business calls. You probably also want to restrict any voice terminal located in a public area such as a lobby. The procedure for assigning different[...]

7. Refer to the Voice Terminal Configuration Form for this user to see what restrictions you plan to assign to this voice terminal. Then touch Call Rstr until the green light beside it shows the code for the call restric- tions you want this voice terminal to have. Each successive touch gives you one of the following codes: Steady green on = unrest[...]

Setting Up Allowed Lists Call restriction by allowed lists adds a group of permitted numbers to the calling range of an outward- or toll-restricted voice terminal. Permitted numbers consist of an area code, an exchange code (the first three digits of a 7-digit telephone number), both codes, or an emergency number such as 911. For example, a custome[...]

Assigning Allowed-List Call Restrictions Once you have created an allowed list, you can assign it to any voice terminal. Follow the procedure below to assign allowed-list call restrictions. 1. 2. 3. 4. 5. 6. 7. 8. If you have not already done so, enter administration mode by follow- ing the boxed instructions on page 25. Touch Adm Misc. The lights [...]

ADMINISTERING AUTOMATIC ROUTE SELECTION (ARS) To setup Automatic Route Selection, you, the system administrator, must determine which of your line pools provide the lowest cost, most efficient dialing methods for particular types of calls. For example, you may have several WATS line pools that provide the most economical means of making calls to di[...]

You administer ARS by developing a group of ten tables like the sample table below. TABLE 1 AREA CODE/EXCHANGE 0) — 1) — 2) — 3) — 4) — 5) — 6) — 7 — 8) — 9) — POOL OTHER DIGITS 0) — 1) — 2) — 3) — 4) — 5) — Tables O through 7 consist of three sections. The Area Code/Exchange section at the top of each table contains[...]

To get the maximum benefit from ARS, it is important to consider the calling patterns of people in your business and the relative costs of calls placed on different lines in your system. For example, Primo Foods is a northern New Jersey (area code 201) firm that distributes its specialty meat products in the United States and Canada. Primo has six [...]

Tables 0 and 1 look like this: TABLE O AREA CODE/EXCHANGE POOL TABLE 1 AREA CODE/EXCHANGE POOL OTHER DIGITS Next, Frank sets up routing patterns for in-state calls (area codes 609 and 201). Since employees don’t dial 201 when calling within their own area code, separate tables are required for calls to these two area codes. Frank begins by enteri[...]

Next, Frank considers how best to route calls to numbers in area code 201. Local lines are the least expensive method for making calls to the 20 exchanges in the im- mediate area, and all other calls should be made on the in-state WATS lines. Frank sets up Tables 3 and 4 to establish a routing method for calls to Prime’s local ex- changes. He lis[...]

Next, Frank considers the areas outside the Northeastern. United States to which Primo employees make calls. The salespeople frequently tail the firm’s Canadian distributors. WHIZ is the only company-approved method for these calls. Frank lists the nine Canadian area codes that the salespeople call in the Area Code/Exchange section of Table 5. He[...]

The routing patterns set up in Tables 0 through 5 and in the default tables meet all Prime’s current needs, so Frank leaves Tables 6 and 7 blank for now. Use the form for Automatic Route Selection tables provided in the Appendix to com- plete a similar set of ARS tables for your system. It is important to prepare these tables carefully, so that y[...]

Administering Pool Number and Other Digits Sections of ARS Tables To administer the Pool Number and Other Digits sections of each table, follow the procedure below. Tables 0 through 9 contain specific pool numbers, plus any access numbers required for an alternate long distance company. Your system automatically places 9, the number for the main po[...]

Activating and Deactivating ARS To activate ARS, dial the 5-character code #3041. If you hear a beep, ARS cannot be activated. Go to the control unit and make sure that switch F is set to Pooled (up) and switch G is set to Dial Access (up), then try again. To deactivate ARS, dial the 5-character code #3040. When ARS is deactivated, voice terminal u[...]

ASSIGNING VOICE TERMINALS TO GROUPS FOR GROUP PAGE It maybe convenient to page a particular group of employees such as department heads, committee members, or a project team without disturbing the entire staff. You can use the Group Page feature to page up to ten people through their voice terminal speakers. You do not need an external paging syste[...]

ESTABLISHING NIGHT SERVICE If your system has extra-alerting devices such as bells or flashing lights, you can use them to provide Night Service for your business when the person who usually answers calls is not on duty. Three extra-alerting devices can be connected to the optional Services Module in the control unit to alert people to incoming cal[...]

PROGRAMMING SYSTEM SPEED DIAL CODES You can assign System Speed Dial codes to selected telephone numbers and store them in your system so that people can reach the numbers by dialing the abbreviated codes. Before programming System Speed Dial codes, please read the following information and fill out the System Speed Dial Directory in the Appendix. [...]

9. If you have a printer connected to your system for SMDR, you can follow the procedure below to get a printout of your System Speed Dial code numbers. An example of a portion of this type of printout appears below. a. b. c. Touch Adm Misc. The lights next to the administration mode buttons stop flashing, and the green light next to Adm Misc remai[...]

ADMINISTERING SMDR (STATION MESSAGE DETAIL RECORDING) OPTIONS Station Message Detail Recording (SMDR) enables your business to keep records of incoming and outgoing calls. To use this feature, you need an SMDR Module in the control unit and a 1200-baud printer with an RS-232-C interface connector. Before administering SMDR, please read the followin[...]

7. 8. 9. DATE To get a printout of call records like the sample printout shown below, dial the 8-character code #390#900. The green light next to Adm Misc flashes. When the printout is completed, a beep sounds and the green light next to Adm Misc becomes steady Don’t go on to step 8 until you hear the beep, or you will get an in- complete printou[...]

SETTING THE RETURN INTERVAL FOR TRANSFERRED CALLS When your system is installed, it is setup so that a call that is transferred from one voice terminal to another rings four times at the second voice terminal. Then, if nobody answers, the call continues to ring at this voice terminal and also begins to ring again at the voice terminal from which it[...]

Programming Voice Terminals for Office Priorities Your system comes ready to use with certain custom features assigned to the voice terminals. The illustrations on pages 63 through 65 show these initial feature assignments for all voice terminals (except attendant consoles) in both square and pooled systems. (Initial feature assignments for attenda[...]

Initial Feature Assignments for Non-attendant Voice Terminals with 1030 or 3070 Configuration in Standard Square Systems 34-Button 10-Button 5-Button * The system automatically assigns your † first eight lines to positions abo9ve the dial pad. If you have fewer than eight lines, the feature shown on the left of each of these buttons is assigned. [...]

34-Butto n 10-Button 5-Button * 64 Initial Feature Assignments for Non-attendant Voice Terminals with 1520 Configuration in Standard Square Systems Your system assigns your first eight lines automatically to positions above the dial pad. You must assign the remaining lines to the but- tons to the right of the dial pad. The numbers in the lower righ[...]

Initial Feature Assignments for Non-attendant Voice Terminals in Pooled Systems 34-Button 10-Button 5-Button ● When you assign lines or pools to a voice terminal, they appear on the but- tons in the order indicated by the numbers. † These buttons may be used for Button Access or Dial Access to Line Pools. 65[...]

USING CENTRALIZED VOICE TERMINAL PROGRAMMING Using Centralized Voice Terminal Programming, you can assign features convenient- ly to all voice terminals from the administrator/attendant console. You can use Cen- tralized Voice Terminal Programming to assign any of the features described in this section of the manual to individual voice terminals th[...]

ASSIGNING AN AUTOMATIC LINE SELECTION SEQUENCE Automatic Line Selection is a MERLIN system feature that gives you a free line whenever you pick up the handset. When a voice terminal is first installed, it automatically selects lines in the order in which they appear on the voice terminal. However, you can rearrange the Automatic Line Selection sequ[...]

ASSIGNING PROGRAMMABLE LINE RINGING FOR INCOMING CALLS You can customize the line buttons, pool buttons, and Cover buttons on your voice terminals so that calls coming in on those lines ring in one of three different ways: im- mediate ring, delayed ring, and no ring. All lines at attendant consoles are set to ring immediately. When your system is f[...]

ASSIGNING COVER BUTTONS The Call Coverage feature is useful for people who cover calls for others with whom they do not share lines. A Cover button permits coverage of all lines on a voice ter- minal regardless of whether the covering voice terminal shares lines with the covered voice terminal. The lights next to a Cover button work like those next[...]

Use Centralized Voice Terminal Programming or follow the procedure below. 1. 2. 3. 4. 5. 6. 7. 8. Go to the voice terminal you want to program. Label the Cover button with the name of the person whose calls will be covered (for example, “Cover Susan”). Slide the T/P switch on the left side of the voice terminal to P. The voice terminal rings ev[...]

ASSIGNING LINE PICKUP BUTTONS The Line Pickup feature allows a person to pickup a ringing, parked, or held call on a specific line at any voice terminal. This feature is especially convenient with parked or held calls. The attendant or another voice terminal user simply announces the call by intercom or by page, specifying the line number to be pic[...]

72 Programming Voice Terminals for Personal Priorities By programming their own voice terminals, people can change the features on all but the fixed feature buttons and the line, pool, and intercom buttons. This allows almost everyone to have features that provide personal convenience, such as an Out- side Auto Dial button for calling home. Whether[...]

ASSIGNING FEATURES TO PROGRAMMABLE BUTTONS As system administrator, you may have to decide which custom features certain voice terminals should have, taking into consideration the individual’s needs and the capabilities of the voice terminal. The Feature Programming Chart on pages 74 through 76 lists the programming codes needed to assign the fea[...]

Feature Programming Chart Use the chart below as a quick reference when you want to program features onto your voice terminal. Feature Name [Suggested Button Label) Description Programming Code Notes QUICK DIALING FEATURES Outside Auto Dial Dial outside telephone ● Dial *90. numbers or PBX/Centrex ● Dial an outside number, Name or feature codes[...]

Feature Programming Chart (continued) Feature Name (Suggested Button Label) Description Programming Code Notes PAGING FEATURES Loudspeaker Page Use your business’ loud- ● Dial * 91. Used only with loudspeaker speaker paging system to ● Dial 80 for all zones paging equipment Ldsp. Page All make announcements to 81 zone 1 all or some of the peo[...]

Feature Programming Chart (continued) Feature Name (Suggested Button Label) Description Progmmming Code Notes OTHER FEATURES Privacy Prevent people from join- ● Dial * 72. ing your calls. Needed only if you share lines with other people. Requires a button with lights. Privacy Do Not Disturb Temporarily prevent calls ● Dial *71. from finging at [...]

ASSIGNING PERSONAL SPEED DIAL CODES TO 5- AND 10-BUTTON VOICE TERMINALS AND BASIC TELEPHONES On 5- and 10-button voice terminals, you can program Personal Speed Dial codes instead of Outside Auto Dial buttons for frequently used numbers. You can also give basic telephones this capability, but only if you use Centralized Voice Terminal Pro- gramming[...]

USING SPECIAL CHARACTERS IN PROGRAMMED DIALING SEQUENCES An Outside Auto Dial or Personal Speed Dial code can store up to 16 digits, including special characters. You use special characters when you need to program an automatic pause, stop, or switchhook flash (which means briefly depressing the switchhook) with the number. Before you program a spe[...]

Now, use the sample procedures below as guidelines to program special characters into a dialing sequence. 1. Go to the voice terminal you want to program. 2. Label the button with the person’s or service’s name. 3. Slide the T/P switch on the left side of the voice terminal to P. The voice terminal rings every 5 seconds to remind you it is in p[...]

SELECTING A PERSONALIZED RING The MERLIN system offers a choice of eight different ringing patterns for any voice terminal. This feature is particularly useful in offices where many people sit in the same room, because it enables people to distinguish the ringing of their voice ter- minals from the ringing of others. The personalized part of the ri[...]

PROGRAMMING VOICE ANNOUNCEMENT DISABLE When your system is installed, all voice terminals can receive either announced or ringing intercom calls. However, some people may not want their intercom calls signaled by a voice announcement- For some voice terminals, such as those in public locations, voice announcements may be impractical. Using Voice An[...]

PROGRAMMING SIMULTANEOUS VOICE AND DATA CALLS When a voice terminal in your system is connected to a General Purpose Adapter and a modem, it can link the user’s computer terminal to a local or remote host com- puter. With the Simultaneous Voice and Data Call feature, the user can place or receive calls on his or her voice terminal without interru[...]

Special Information about Attendant Consoles When the MERLIN system is installed, your attendant consoles come with features that are convenient for most businesses (see initial feature assignments for small and large attendant consoles, pages 85 and 86). The Attendant’s Guide: Models 1030 and 3070 with Feature Module 4 describes all the attendan[...]

● A loudspeaker paging system or the Group Page feature makes it easy for an attendant to announce calls to people who are not always at the same location. You can set up the system so the attendant can page separate zones in- dependently. For example, a paging system in a medical group shared by several doctors could be set up with one zone cove[...]

Initial Feature Assignments for Small Administrator/Attendant Console* 34-Button Deluxe Voice Terminal Intercom numbers Control unit jack numbers represent the outside line plugged into that jack. * For systems with 8 or fewer lines and 20 or fewer voice ter- minals — switch H on control unit is up. 85[...]

86[...]

Special Information about 5-Button Voice Terminals Calls can be transferred to a 5-button voice terminal from a line that the voice ter- minal does not have. You can use either Call Pickup or Line Pickup, depending on whether you know what line the call you want to transfer to the 5-button voice ter- minal is on. If you know the line, place the cal[...]

Special Information about Basic Telephones If you have basic telephones connected to an Off-Premises Telephone interface, a Basic Telephone and Modem Interface, or a Basic Telephone Module, review the following information before you administer the telephones. BASIC TELEPHONES CONNECTED TO AN OFF-PREMISES TELEPHONE INTERFACE (OPTI) OR A BASIC TELEP[...]

Dial Codes to Access Lines, Pools, and Intercom Features Assigned to Voice Terminal Buttons SQUARE SYSTEMS POOLED SYSTEMS WITH DIAL ACCESS TO LINE POOLS POOLED SYSTEMS WITH BUTTON ACCESS TO LINE POOLS 89[...]

BASIC TELEPHONES CONNECTED TO A BASIC TELEPHONE MODULE ● ● ● ● ● ● ● If you have a square system, People with basic telephones get an outside line by dialing 88. The system automatically selects an available line from among those you've assigned to that telephone. Be sure to assign interchangeable lines. If you have a pooled syst[...]

MERLIN System Features Your MERLIN system offers features that provide exceptional telephone service on both a businesswide and a personal basis. As system administrator, you make deci- sions about how the system operates as a whole and about which features should appear at each voice terminal. The chart on the next few pages describes all the feat[...]

Fixed Features Feature Description Call Park Put a call on a special kind of hold so the call can be picked up at any voice terminal. ● Using Call Park, an attendant trying to locate someone can park a call and page the (See also Loudspeaker Page.) person. The person can take the call at any voice terminal using the Line Pickup or Call Pickup fea[...]

Fixed Features (continued) Feature Description Monitor-on-Hold Use your voice terminal’s speaker to listen for a caller to return when you’ve been put on hold. Speaker ● Frees you to do other work when you’ve been put on hold. On-Hook Dialing Turn on the speaker nd dial an outside or intercom call without lifting the handset. Speaker (See a[...]

Custom Features Feature Description Account Number Entry Use this feature to associate an account code with outside calls made or received. (used with SMDR only) ● Increase accuracy of call records. [l ] ● Assure that charges for outside calls are billed to the appropriate account, job, or department. I Auto Intercom Program buttons on voice te[...]

Custom Features (continued) Feature* Description Call Restriction Assign call restrictions to any voice terminal as necessary. (See page 41.) ● Restrict voice terminals according to your business needs. [A] Outward Call Restriction Restrict some voice terminals to intercom calls only. ● Restrict voice terminals in public places such as lobbies.[...]

Custom Features (continued) Feature* I Description Multiple Line Pools Assign outside lines to different line pools so that lines that provide the same service are (See pages 31 and 32.) pooled together. Your business may have up to 11 line pools. [A] ● Assign regular lines to one pool, WATS lines to another pool, and so on. Outside Auto Dial Pro[...]

Optional Features Feature Description Extra Alert Provide audible or visual signal by means of alerting devices such as bells, horns, or strobe lights. The system can accommodate alerting devices in up to three different areas of the (See also Night Service.) building. Your business must supply alerting devices. ● People in noisy areas can better[...]

Appendix: System and Voice Terminal Configuration Forms This brief guide helps you decide how to set up your MERLIN™ communications system (Models 1030 and 3070, with Feature Module 4) to satisfy the needs of your business. Read through this guide and answer the questions as you come to them. Boxed instructions help you fill out a System Configur[...]

B-1 6. B-2 7. B-3 8. C. 9. Line Representation If the answer to #5 is yes, then check “Pooled” and “Dial Access + ARS” on the System Configuration Form and skip to #9. Did you order any 5-button voice terminals that need to handle calls on more than three outside lines, or any 10-button or 34-button voice terminals that need to handle calls[...]

D. E. F. G. 10. H. Attendant Configuration On the System Configuration Form, if the answer to #9 is 1 or 0, don’t check any of the attendant configuration boxes. If the answer to #9 is 2, check the box next to “11” for attendant configuration. If the answer to #9 is 3, check the boxes beside “11” and “12.” If the answer to #9 is 4, ch[...]

I. Rotary Lines If you have any rotary outside lines, circle the “r” next to each line on the System Configuration Form. If you aren’t sure if you have rotary orTouch- Tone lines, call your local telephone company. J. Night Service If your system will have an extra-alerting device, check “Night Ring” on the System Configuration Form to in[...]

N. O. 102 Allowed Lists if you need to restrict the numbers that certain people can call, but you want them to be able to call some specific area codes or exchanges for business reasons, list the allowed area codes and exchanges on the Allowed-List Directory, page 112. Each entry can have up to six digits (for exampIe, an area code followed by an e[...]

VOICE TERMINAL OPTIONS Now that you’ve completed the System Configuration Form, begin filling out Voice Terminal Configuration Forms, one for each voice terminal in your system. You may want to begin by creating a system directory and planning which intercom number and which type of voice terminal each person will use. (The form for the system di[...]

S. T. U. Assigning Lines (Attendant Consoles and Square Systems) Although you can assign lines to whichever buttons you choose, there are several ways in which you can assign lines to make your system more easily administered and used. Assign identical line arrangements to all voice terminals in a standard square system (or to all attendant console[...]

X. Calling Restrictions If the voice terminal should be restricted from making toll (long distance) calls, check “Toll Call Restriction” on the Voice Terminal Configuration Form. If the voice terminal should be restricted from making any outside calls, check “Outside Call Restriction.” (For a more detailed explanation, see page 41.) Y. Allo[...]

System Configuration Form for Model 1030 and 3070 System Size: ❑ Small (l-8 Lines) ❑ Large (> 8 Lines) Attendant Configuration: ❑ 11 ❑ 12 ❑ 13 ❑ 1 4 Line Representation: ❑ Square ❑ Pooled ❑ Dial Access ❑ Button Access ❑ Dial Access + ARS SMDR Options: ❑ Minimum length of calls recorded (minutes): ❑ Incoming calls record[...]

Voice Terminal Configuration Form for Models 1030 and 3070 Attendant Consoles Intercom # Identification Stand Type: Accessories: ❑ Wall ❑ General Purpose Adapter ❑ Acoustic Coupler Adapter ❑ Plastic ❑ Headset ❑ Hearing-Impaired Handset ❑ Fixed ❑ Headset Adapter ❑ Push-to-Listen Handset ❑ Desk ❑ Hands-Free Unit ❑ Voice Termin[...]

Voice Terminal Configuration Form for Models 1030 and 3070 Non-attendant Voice Terminals (Square Systems) Intercom # Identification Voice Terminal Size: Stand Type: Accessories: ❑ ❑ ❑ ❑ ❑ ❑ 5-Button ❑ 10-Button ❑ 34-Button ❑ 34-Button Deluxe ❑ Basic Touch-Tone or ❑ Rotary Telephone ❑ Wall - ❑ General Purpose Adapter ❑ ?[...]

Voice Terminal Configuration Form for Models 1030 and 3070 Non-attendant Voice Terminals (Pooled Systems) Intercom # Identification Voice Terminal Size: Stand Type: Accessories: ❑ ❑ ❑ ❑ ❑ 5-Button ❑ Wall ❑ General Purpose Adapter ❑ Acoustic Coupler Adapter 10-Button ❑ Plastic ❑ Headset ❑ Hearing-Impaired Handset 34-Button ❑ [...]

System Speed Dial Directory Dial Code Stored Number Dial Code Stored Number #60 #80 #61 #81 #62 #82 #63 #83 #64 #84 #65 #85 #66 #86 #67 #87 #68 #88 #69 #89 #70 #90 #71 #91 #72 #92 #73 #93 #74 #94 #75 #95 #76 #96 #77 #97 #78 #98 #79 #99 110[...]

Group Page Directory Group 1 Group 2 Group 3 Intercom # Identification Intercom # Identification Intercom # Identification 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 . 6 6 6 7 7 7 8 8 8 9 9 9 10 10 10 Group 4 Group 5 Group 6 Group 7 Intercom # Identification Intercom # Identification Intercom # Identification Intercom # Identification 1 1 1 1 2 2 2 2 3 3 3 3 4 [...]

Allowed-List Directory List O List 1 List 2 List 3 Entry Entry Entry Entry o 0 0 0 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 6 6 6 6 7 7 7 7 8 8 8 8 9 9 9 9 List 4 List 5 List 6 List 7 Entry Entry Entry Entry 0 0 0 0 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 6 6 6 6 7 7 7 7 8 8 8 8 9 9 9 9 112[...]

Form for Automatic Route Selection Tables TABLE 0 AREA CODE/EXCHANGE 0) — 1) — 2) — 3) — 4) — 5) — 6) — 7) — 8) — 9) — POOL OTHER DIGITS 0) — 1) — 2) — 3) — 4) — 5) — TABLE 1 AREA CODE/EXCHANGE 0) — 1) — 2) — 3) — 4) — 5) — POOL OTHER DIGITS 0) — 1) — 2) — 3) — 4) — 5) — TABLE 2 AREA CODE/EXCH[...]

Form for Automatic Route Selection Tables (continued) TABLE 4 AREA CODE/EXCHANGE 0) — 1) — 2) — 3) — 4) — 5) — 6) — 7) — 8) — 9) — POOL OTHER DIGITS 0) — 1) — 2) — 3) — 4) — 5) — TABLE 5 AREA CODE/EXCHANGE 0) — 1) — 2) — 3)— 4) — 5) — 6) — 7) — 8) — 9) — POOL OTHER DIGITS 0) — 1) — 2) — 3) ?[...]

Form for Automatic Route Selection Tables (continued) TABLE 7 AREA CODE/EXCHANGE 0) — 1) — 2) — 3) — 4) — 5) — 6) — 7) — 8) — 9) — POOL 0) — 1) — 2) — 3) — 4) — 5) — TABLE 8: POOL 0) — 1) — 2) — 3) — 4) — 5) — TABLE 9: POOL 0) — 1) — 2) — 3) — 4) — 5) — SPECIAL OTHER DIGITS DEFAULT TOLL OTHER [...]

Index Account Number Entry, 76, 94 Adm Misc, 10, 11, 25 Adm Pool, 10, 11, 25 Adm Tel, 10, 11, 25 Administrator/Attendant Console, 4, 6, 7, 9 - 12, 20, 22, 24, 25, 83 -86 Using the Console, 12 Initial Feature Assignments, 85, 86 Administration Mode, 4, 9 - 11, 25 Button Labels, 9, 25 Entering, 25 Leaving, 25 Allowed Lists, 41, 44, 45, 118 Setting Up[...]

Quick Reference Guide to Administration Procedures This chart summarizes the administrative procedures described on pages 26 through 82. For more information about a procedure, refer to the page listed. Before you perform any of these procedures, enter administration mode by following the steps below. ● Set switch A on the Processor Module in the[...]

Quick Reference Guide to Administration Procedures (continued) Procedure Touch Then CUSTOMIZE WITH OTHER SYSTEM OPTIONS Assign outward and toll call restrictions to voice terminals. NOTE: If you do not need to dial a toll prefix (O or 1) to place a long distance call, follow steps 1 and 2 below. If you use a toll prefix, just follow step 2 below. 1[...]

Quick Reference Guide to Administration Procedures (continued) To delete an area code or exchange: To add a pool number and other digits: Procedure Touch Then Administer Automatic Route Selection (ARS). (See page 46.) To add an area code or Adm Misc ● Dial #6. exchange: ● Dial table number (0 through 7). ● Dial entry number (0 through 9). ●[...]

Quick Reference Guide to Administration Procedures (continued) Procedure Touch Then Get a printout of System Adm Misc ● Dial #901 and wait for beep. Speed Dial codes. ● Touch Adm Misc. (See page 58.) Administer Station Message Adm Misc ● Dial #300 and set time, then dial #301 and set date. Detail Recording (SMDR) ● Dial #390 and set minimum[...]

SLOT 1 SLOT 2 SLOT 3 SLOT 4 A2 B2 19 29 A1 B1 18 28 ✱ A0 B0 17 27 Adm Pool Adm Tel A4 16 26 A3 How to Use Label Strips 15 25 1. Type or print the appropriate outside line num- ber* or name† on each label. 14 24 13 23 2. Crease the per- forated edges, then tear out each label strip. 12 22 11 21 3. Insert the label strips into the con- sole. Slot[...]

SLOT 1 SLOT 2 SLOT 3 SLOT 4 SLOT 5 SLOT 6 SLOT 7 D3 F4 * A2 B2 19 29 39 B3 D4 49 59 6 9 79 A1 B1 18 28 33 B4 E0 48 58 68 78 A0 B0 17 27 37 Adm Pool C0 E1 47 57 67 A4 77 Adm Tel C1 E2 16 26 36 A3 46 56 66 76 How to Use Label Strips 1. Type or print the appropriate outside line num- ber* or name† on each label. 2. Crease the per- forated edges, the[...]