Avaya 16-603463 manual

A vaya 1408 and 1416 T elephones - connected to Integral Enterprise - User Guide 16-603463 Issue 1.09 January 2010[...]

© 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Note: Using a ce[...]

Contents Chapter 1: Introduction ............................................................................................................ 7 Introduction to the 1400 ISDN T elephone Introduction to the 1400 Series Digital Deskphones ........... ...........7 Overview of phone buttons and features ..................................................[...]

T alking with one participant in a conference call .............................................. .............................................. 29 Connecting conference participants with each other ...................................................................................... 30 Ending the conference call ..................................[...]

Dealing the filtering function as an executive * ...................................................................................... 57 Dealing the filtering function as a secretary * ........................................................................................ 57 Chapter 12: Private User Mobility .....................................[...]

Accepting calls automatically (Handsfree answer back) ................................................................................ 85 T urning direct dialing on or off ............................................................ ............................................................ 85 T urning CST A Answer Call on or off * ..............[...]

Chapter 1: Introduction Introduction to the 1400 ISDN T elephone Introduction to the 1400 Series Digital Deskphones The Avaya 1400 Series telephones are ISDN telephones for use with the Integral Enterprise call processing system. The 1400 Series Digital Deskphones are for use with the Avaya Aura ™ Communication Manager call processing system. Thi[...]

A vaya 1416 T elephone No. Name Description 1 Call/Message W aiting Indicator This light flashes when you receive an incoming call. Additionally it indicates you have voicemail messages waiting. 2 Phone Display There are 3 (1408) or 4 (1416) lines in the phone display . The phone display presents calling or called party identification, user options[...]

No. Name Description When the phone is idle, the top line shows the number of missed calls. The top line also shows the phone number and name you set and the date and time. The middle line (1408) or two lines (1416) display status information. The bottom line displays the softkey labels. 3 Softkeys Press the softkeys to select the softkey labels. T[...]

No. Name Description 13 Mute Press the Mute button to mute a call in progress. T o take a call off mute, press Mute again. 14 Speaker Press the Speaker button to activate the loudspeaker or the handsfree equipment. 15 Redial Press the Redial button to either dial the last number you dialed or display the redial list from which you can select a numb[...]

LED Description Off Function is not active. T able 2: Partner key LEDs LED Description Steady green Partner has set partner diversion. Blinking red very fast Partner receives two calls in parallel (50 ms on, 50 ms off). Blinking red fast Partner receives a call, either in idle state or while on a call (200 ms on, 50 ms off) Steady red Partner is on[...]

Icon Description Scroll up or down for other options. About this manual Descriptions of optional features are marked with an asterisk in the title. For more information about the optional features, see your system administrator . All the descriptions in this user guide assume a standard assignment of the function keys. If you re-assign the function[...]

Chapter 2: Making calls Introduction to making calls Use the procedures provided in this chapter to make calls from your telephone. Note that when you make a call, you can either dial the number and then lift the handset, or lift the handset and then dial the number . Both orders are correct. However , if you lift the handset first and then dial th[...]

Calling with a destination key 1. Press the destination key for the desired subscriber . 2. Lift the handset. Related topics: Assigning functions or call numbers to keys Calling a person from the call log 1. Press the Call Log or the Redial button. 2. Press the left/right arrow button, to select the appropriate list. 3. Select the desired call numb[...]

Y ou can also search for a name or call number by using an asterisk “*” as a wild card (as you can on your PC). For example, if you input *mobile , all entries which include the string “mobile” will be displayed. 3. Lift the handset. Related topics: Introduction to the phone book on page 39 Calling a person from a central phone book entry *[...]

a. T o continue the call using the handset, lift the handset. T o return to the speakerphone, press the Speaker button once more. b. T o end the call, press the Speaker button. Requesting automatic callback If an internal call number you dialed is busy or unanswered, use this procedure if you want your telephone system to call you back when the num[...]

The status information Redial repeat every 30 s is shown. 3. Replace the handset, if you have lifted it. Automatic redial is stopped if you press any button or lift the handset. After you have finished you will be asked Continue redial ? Joining another call (cut-in)* Y ou call an internal extension. The user is already on a call. Use this feature [...]

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Chapter 3: Handling calls Introduction to handling calls When you receive an incoming call your telephone rings, the Incoming Call LED flashes and the call is indicated in the display . Y ou can lift the handset or use the Speaker button and talk with the handset on-hook. Y ou are also able to answer an incoming call ringing at another telephone in[...]

Y ou can also pick up calls by entering a code, if your telephone system is administered for the pick-up function. See your system administrator for more information. Related topics: Setting up a macro (diversion and pick-up) on page 76 Putting a call on hold Y ou can put an active call on hold or an incoming call that you have not yet answered. Wh[...]

The display is deactivated and the call number is not stored in all the call log lists. 2. T o reactive the display , press the Display softkey again. Note: When you deactivate your telephone display , the call number is not stored in the call log. T ransferring a call 1. Select new call to ... . 2. Press the OK button. Y our first call is put on h[...]

T urning second incoming call on or off If you do not want to answer an additional call (second call) during a call, you can deactivate the second call. 1. Select Second call in the display . 2. Press the OK button. 3. Press the On/Off softkey . 4. Press the Done softkey . 5. T o activate the second call again from the A vaya Menu select Settings &[...]

Chapter 4: Call diversion Introduction to call diversion Y ou can divert your calls to someone else. Different kinds of call diversion are possible: • to: first destination unconditional • to: alternative destination unconditional • on busy: destination only when you are busy • Ex.aft.time : destination for delayed call diversion (after tim[...]

4. Select the appropriate kind of diversion. 5. Enter the desired call number . 6. Press the OK button. The status information DIV to call number appears in the display and the LED lights up. 7. T o withdraw the diversion, select the appropriate status information and press the OK button . Related topics: Diverting calls to voicemail on page 43 Aut[...]

5. Press the OK button. 6. Enter the desired call number . 7. Select Start time . 8. Enter the time with hour and minutes. 9. Select Stop time . 10. Enter the time with hour and minutes. 1 1. Select weekday . 12. Press the OK button. 13. Select the appropriate pattern, for instance Mo-Fr . If you scroll down you can also set the properties for the [...]

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Chapter 5: Follow-me Introduction to follow-me * When you are going to visit several colleagues one after the other and don't want to miss any call arriving meanwhile, you use the follow-me function. This function allows you to use other telephones to set up or change the call diversion on your telephone. Y ou need to prepare this function on [...]

1. Lift the handset. 2. Press asterisk * . 3. Enter the second code. 4. Dial your own call number . 5. Replace the handset. Switching off follow-me on your own telephone When you are back at your own telephone, you switch off the follow-me function. 1. Lift the handset. 2. Press hash # . 3. Enter the first code. 4. Replace the handset. Switching of[...]

Chapter 6: Three-party conference Introduction to three-party conference calls Y ou can use a three-party conference call to speak with two people at dif ferent locations on the same call. If the Multiple Conference feature has been enabled in your telephone system, up to seven people can be included in the conference call. A conference between a c[...]

1. Select the call number menu item of the participant with whom you want to talk privately . 2. Press the OK button. Y ou can talk privately with the desired participant, while the other call is on hold. 3. T o return to the conference press the Conference button or select conference with from the menu. Connecting conference participants with each[...]

Chapter 7: Multiple conference * Introduction to multiple conference calls If the Multiple conference feature has been enabled in your telephone system for your extension, you can include up to seven people in a conference call. (Otherwise you can use the three party conference.) The person who is responsible for initiating the conference is the co[...]

Adding a participant to a multiple conference call 1. While active on a call, press the Conference button. The multiple conference is put on hold. 2. Enter the call number for the additional participant. When the additional participant answers, the multiple conference is reactivated including the new one. When the third participant is added in the [...]

Adding a waiting participant to a multiple conference Y ou are controller of a multiple conference having several waiting participants. That is, there are several refer-backs waiting. Y ou can switch from one to another . 1. Select the appropriate refer-back back to ... . 2. Press the OK button. Y ou are now reconnected with the waiting participant[...]

1. Select T ransfer conference ... . 2. Press the OK button. The multiple conference continues without a controller , but at the original controller ’s responsibility . When you are in the state Hold/Retrieve locked/disabled , you can alternatively replace the handset. Ending the multiple conference call as controller T o end a multiple conferenc[...]

Disconnecting from a multiple conference call as passive participant T o disconnect from a multiple conference call as passive participant, replace the handset or press the Drop button. Disconnecting from a multiple conference call as passive participant 1408/1416 User Guide January 2010 35[...]

Multiple conference * 36 1408/1416 User Guide January 2010[...]

Chapter 8: Managing the call log Call log Y ou can use the call log to view a list of your recent calls or view separate lists of your outgoing, answered, or missed calls. Icons indicate the history of the calls: Icon call log list max. number of entries >> All calls Missed calls (call list) maximal 30 calls Answered calls maximal 10 calls &g[...]

The detailed display of the appropriate entry is shown. Removing an entry from the call log 1. Press the Call Log or the Redial button. 2. Press the left/right arrow button, to select the appropriate list. 3. Select the desired call number . 4. Press the OK button. 5. Press the Delete softkey . The entry is deleted immediately without confirmation [...]

Chapter 9: Managing the phone book Introduction to the phone book Y our telephone has a personal phone book. There you can store up to 268 phone numbers with their associated names, which are available only on your telephone. Y ou can then dial phone book numbers quickly and easily . Y ou can modify the individual phone book entries yourself. If yo[...]

Adding an entry from the call log to the phone book 1. Press the Call Log or the Redial button. 2. Select the desired call number . 3. Press the Details softkey . 4. Press the Down navigation button 5. Press the More button 6. Press the +Contact softkey . 7. Enter a name if required. 8. Press the Save softkey . If an entry with the same call number[...]

Deleting an entry 1. Press the Phone book / Contacts button. 2. Select the entry you want to delete. 3. Press the More softkey . 4. Press the Delete softkey . Deleting an entry 1408/1416 User Guide January 2010 41[...]

Managing the phone book 42 1408/1416 User Guide January 2010[...]

Chapter 10: V oicemail System Introduction to voicemail Callers can leave messages for you similar to an answering machine, if a voicemail system is connected to your telephone system. Y ou can call to retrieve these voice messages. Further more you can receive conventional text messages from a server . The light at the right upper corner of your t[...]

The appropriate entry flashes. Press the Clear button once more or the OK button to confirm. Deleting all messages The light at the right upper corner of your telephone indicates that you have voicemail messages waiting. 1. Press the Message button. 2. Select Delete all messages . 3. Press the OK button. The selected menu item starts flashing. 4. P[...]

Chapter 1 1: Partners Introduction to partners Y our system administrator can link together up to 16 telephones in your telephone system to create a partner group. Y ou can set up your telephone so that you hear a short tone when one of your partners is called (partner beep). Y ou can also set up and, if required, delete several partner diversions [...]

1 1. Press the OK button. 12. Select the call number of the desired partner . 13. Press the OK button. 14. Select Long name . 15. Enter the appropriate name. 16. Select Short name . 17. Enter the appropriate name. 18. Press the Done softkey . Calling partners 1. Press the appropriate partner key . 2. T alk using the speakerphone, or lift the handse[...]

1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK button. 4. Select Applications/Partner . 5. Press the OK button. 6. Select Partner … 7. Press the OK button. 8. Select Adapt my partners… . 9. Press the OK button. 10. Select Change Partner position . 1 1. Press the OK button. 12. Select the desired partner . 13. Press the OK[...]

1 1. Select the partner key whose partner signalling you don't want to get any longer . 12. Press the Change softkey . 13. Press the Done softkey . Activating partner beep Use this procedure if you want to hear a short tone (beep) every time your partner is called. 1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK button. 4[...]

Assigning partners on the button module* Use this procedure to transfer all your partners from your telephone's keys to the keys of a button module. Note: The button module is not supplied as standard with your telephone. 1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK button. 4. Select Applications/Partner . 5. Press the[...]

5. Press the OK button. 6. Select Partner … 7. Press the OK button. 8. Select Set/delete partner div … . 9. Press the OK button. 10. Select Partn. div . from my phone... . 1 1. Press the OK button. 12. Select the partner to whom you want to divert calls, displayed with off 13. Press the OK button. 14. Select on 15. Press the OK button. The part[...]

13. Press the OK button. 14. Select on . 15. Press the OK button. Partner diversion is now activated. The appropriate LED flashes. Related topics: Setting up a macro (diversion and pick-up) on page 76 Diverting calls from one partner to another * If you have the appropriate authorization, you can set up a partner diversion from any partner to anoth[...]

Partner diversion is now activated. Diverting partner calls to partners, extended * If you have the appropriate authorization, you can divert any call of a partner group to any call number for another partner . This means that call diversion can be activated to a partner's mobile or home call number . A maximum of five status displays for exte[...]

Setting the deputy key * 1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK button. 4. Select Applications/Partner . 5. Press the OK button. 6. Select Partner … 7. Press the OK button. 8. Select Set/delete partner div … . 9. Press the OK button. 10. Select Set deputy key . 1 1. Press the OK button. 12. Press Deputy to select [...]

1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK button. 4. Select Applications/Partner . 5. Press the OK button. 6. Select Partner … 7. Press the OK button. 8. Select Adapt partner group size . 9. Press the OK button. 10. Select Expand partner group . 1 1. Press the OK button. 12. Enter the call number of the partner you wan[...]

12. Select the partner who you want to remove. 13. Press the Delete softkey . Restricting partner signaling * Use this procedure if you don't want the partners displays to show whether you are on a call, whether you are being called, whether a call diversion exists for you, etc. The "Restrict partner signaling" function must be enabl[...]

1. Press the Executive key . 2. Press the partner key of the partner for whom you want to reserve a line. 3. Press the OK button. The status message Line busy appears in the display of the partner telephone. The partner can continue to dial as usual. Related topics: Assigning functions to keys on page 72 Setting up a connection for a partner Y our [...]

The system administrator initializes the filtering function and sets up the filtering groups. Filtering can be activated for one executive to several receptionists. One receptionist can deal filtering for several executives. Y ou as a member can assign the function keys for filtering, only if the filtering function has been initialized by your admi[...]

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Chapter 12: Private User Mobility Private User Mobility * The Private User Mobility feature allows you to log on to any telephone inside the telephone system and have access to your personal settings (call list, redial, call diversion, and callbacks). Callers will reach you on this telephone when they dial your call number . Charging units incurred[...]

Logging off the telephone Press the Log out user function key . Y our personal settings (call list, redial, call diversion, callbacks entered) are cleared. Note: Y ou are logged of f automatically if another subscriber logs on to this telephone. Private User Mobility 60 1408/1416 User Guide January 2010[...]

Chapter 13: Favorite screen Introduction to favorite screen In the favorite screen you can gather functions and destinations that you use frequently . A maximum of twelve entries are possible. Then you can reach these functions or destinations very easily . In addition to providing another way of accessing the features, you can use the favorite scr[...]

6. Select Favorite screen active Off . 7. Select On/Off softkey . 8. Press the Save softkey . Entering a function into the favorite screen Y ou can add your favorite functions into the favorite screen for easy access. 1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK button. 4. Select Keys . 5. Press the OK button. 6. Select Set[...]

4. Select Keys . 5. Press the OK button. 6. Select Set destination keys ... . 7. Press the OK button. 8. Select Edit destination key ... . 9. Press the OK button. 10. Select Press destination key . 1 1. Press the OK button. 12. Press the appropriate destination key . 13. Select Add to Favorite Screen . 14. Press the OK button. Related topics: Assig[...]

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Chapter 14: Customizing your telephone Introduction to customizing your telephone This section provides procedures to set parameters for your telephone, such as the ring tone melody and language. It also provides procedures to manage your function and destination keys, save personal data, manage VIP functions, make anonymous calls, and turn direct [...]

10. Press the Done softkey . 1 1. T o reactivate one of these tones, scroll to the relevant menu item and press On/ Off softkey again. Changing the acoustic signaling Use this procedure to change the volume of several tones. Y ou can change the individual settings during a call by pressing + or - on the V olume button. 1. Press the A vaya Menu butt[...]

Setting the ringing tone melody Y ou can assign different melodies to incoming calls (internal, external, VIP and partner / line). 1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK button. 4. Select Display/Acoustics . 5. Press the OK button. 6. Select Set acoustics . 7. Press the OK button. 8. Select Select ringer melody . 9. P[...]

Setting the contrast and the brightness 1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK button. 4. Select Display/Acoustics . 5. Press the OK button. 6. Select Set contrast or Set brightness . 7. Increase or reduce the contrast or brightness with the right or left navigation button. 8. Press the Done softkey . If you want to r[...]

1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK button. 4. Select Display/Acoustics . 5. Press the OK button. 6. Select Set handsfree . 7. Press the Change softkey to select one of the following. • echo • normal • muffled 8. Press the Done softkey . 9. Select Handsfree . Displaying your name and call number on your telep[...]

1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK button. 4. Select Keys . 5. Press the OK button. 6. Select Key beep (off) . 7. Press the OK button. 8. Press the On/Off softkey . 9. Press the Done softkey . 10. T o turn the key tone off again, switch the function to Key beep (Off) again. Displaying time zones * Y ou can set the[...]

Note: When using the central lock in your telephone system, the emergency numbers are those defined in your telephone system, not the emergency numbers you saved on your telephone. 1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK button. 4. Select Security . 5. Press the OK button. 6. Select Set emergency numbers . 7. Press the[...]

Related topics: Setting the deputy key * on page 53 Using the button module BM32 on page 106 Assigning functions to keys Functions which you use frequently can be assigned to programmable function keys. Y ou can then execute these functions simply by pressing the appropriate keys. 1. Press the A vaya Menu button. 2. Select Settings . 3. Press the O[...]

Creating a destination key 1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK button. 4. Select Keys . 5. Press the OK button. 6. Select Set destination keys . 7. Press the OK button. 8. Confirm Set new destination with OK button. 9. Enter name and call number . 10. Press the Assign softkey . 1 1. Press the key to which you want [...]

4. Select Keys . 5. Press the OK button. 6. Select Set destination keys . 7. Press the OK button. 8. Confirm Set new destination with the OK button. Note: Y ou can also directly press an unassigned key in idle mode to open this menu item. 9. Select Copy phone book entry . 10. Press the OK button. 1 1. Select the entry you want to assign to the key [...]

8. Select Edit destination key . 9. Press the OK button. 10. Press the key that you want to edit. Y ou can now change the name and the call number . 1 1. Press Save softkey . Note: A partner key can not be simply overwritten. If the key you want is previously set as partner key , this assignment must be cleared, before you can assign a different de[...]

Setting up a macro (diversion and pick-up) Y ou can assign multi-step macro functions to your telephone’ s function keys, the multi-step macro functions are applicable to the Avaya 1416 T elephone. This means that you can, for example, activate and deactivate a fixed call diversion by pressing a single key . If you assign a partner diversion to a[...]

Relocating the telephone 1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK button. 4. Select Security . 5. Press the OK button. 6. Select Relocate . 7. Press the OK button. The data is saved locally in the telephone. The status message Relocation prepared appears. 8. Plug the telephone in at the new location. The status message [...]

Saving data locally 1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK button. 4. Select Security . 5. Press the OK button. 6. Select Save data . 7. Press the OK button. 8. Select Save data locally . 9. Press the OK button. Saving data locally automatically 1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK but[...]

Saving data centrally 1. Press the A vaya Menu button. 2. Select Settings . 3. Press the OK button. 4. Select Security . 5. Press the OK button. 6. Select Save data . 7. Press the OK button. 8. Select Save data centrally . 9. Enter your PIN. The PIN appears as asterisks "*" in the display . 10. Press Done softkey . Allowing/barring centra[...]

VIP functions Preparing VIP functions Y ou can set up special functions between telephones of your system, provided you have made the appropriate preparations. T o do this, certain pre-settings on both the sending and the receiving telephone have to be the same. T wo typical applications of the VIP function are described: 1. Using the executive tel[...]

1 1. Select one of the following: • Entry from phone book • Entry from key assignment • Ind.emerg.call • Partner 12. Press the OK button. 13. Select the entry for the secretary telephone. 14. Press the OK button. 15. Select sent to user . 16. Press the Change softkey several times, if necessary , until the setting Ann.&Ackn. is displaye[...]

1 1. Select one of the following: • Entry from phone book • Entry from key assignment • Ind.emerg.call • Partner 12. Press the OK button. 13. Select the entry for the executive telephone. 14. Press the OK button. 15. Select receive from user (off) . 16. Press the Change softkey . 17. Press the Done softkey . 2. Making announcements from the[...]

• Ind.emerg.call • Partner 12. Press the OK button. 13. Select the entry for the secretary telephone. 14. Press the OK button. 15. Select sent to user . 16. Press the Change softkey several times, if necessary , until the setting announcem. is displayed. Note: If you select on instead of announcem. only the VIP ring tone will be heard on the se[...]

"Announcement": The loudspeaker is activated on the secretary telephone. Y ou can make an announcement. Note: Y ou can program an “Announcement" function key . This considerably shortens the process of configuring VIP announcement with reply . Press this function key and enter the call number or press a destination key . If the cal[...]

Accepting calls automatically (Handsfree answer back) Y ou can set up your telephone so that incoming internal calls are accepted automatically . If you receive a call, you will hear a short signal tone and your telephone's microphone and loudspeaker are activated immediately . This means that you can speak to the caller right away . 1. Press [...]

3. Press the OK button. 4. Select Dial settings . 5. Press the OK button. 6. Select Direct dial . Y ou can set the following parameters: • Direct destination dial • Direct digital dial • Refer-Back destination • Headset 7. Press the OK button. 8. Press the On/Off softkey . 9. Press the Done softkey . 10. T o reactivate direct dialing turn t[...]

9. Select one of the following: On or Off . 10. Select the Done softkey . T urning CST A Answer Call on or off * 1408/1416 User Guide January 2010 87[...]

Customizing your telephone 88 1408/1416 User Guide January 2010[...]

Chapter 15: Using the A vaya Menu Introduction to the A vaya menu This chapter provides the procedures to manage call charges, lock your telephone, manage your appointments, and customize your telephone. These procedures are performed using options provided in the Avaya menu. Managing call charges Introduction to call charges All call charges incur[...]

V iewing the charge display 1. Press the A vaya Menu button. 2. Select Charges . 3. Press the OK button. The charges for the last call are selected. 4. T o view charges for one of the last four calls, select the appropriate line. 5. T o view the total charges, select T otal call charg . Deleting call charges 1. Press the A vaya Menu button. 2. Sele[...]

5. Press the Change softkey . 6. Press the Done softkey . Recording charges for private calls and projects * Y ou want to dial a number with a project PIN or private PIN. 1. Enter the external line code that is set up in your telephone system for dialing with a project or private code, e.g. 1 . This external line code may have 1 to 5 digits. 2. Ent[...]

• Dialing emergency call numbers, • Activating and deactivating call diversions. Changing the PIN A PIN is required to unlock your telephone. Before you lock your telephone for the first time, you must change the PIN from the default setting. Y our PIN must be four to six digits; the first digit cannot be 0 or 1; and it must not be identical to[...]

Unlocking the telephone 1. Select T elephone locked . 2. Press the OK button. 3. Enter the current PIN. 4. Press the Done softkey . The status information is cleared. Setting automatic locking * If Automatic locking has been activated, the telephone will be locked every day at the same time. 1. Press the A vaya Menu button. 2. Select Lock . 3. Pres[...]

Managing appointments Appointments (reminders) Y ou can set your telephone to remind you of important appointments. Y ou can be reminded of up to 10 appointments. Y ou can specify whether you wish to be reminded once or every day . When the time of the appointment arrives, a signal tone sounds and the message you have entered for the appointment ap[...]

1 1. Press the right/left button, to choose one of the following: • off • one-time appointment • daily appointment 12. Press the OK button. The new appointment is indicated as status information. Acknowledging an appointment Use this procedure to acknowledge an appointment. When the specified time is reached, a signal tone sounds and the ente[...]

4. Select the desired appointment. 5. Press the OK button. 6. Press the Delete menu item. Using the Avaya Menu 96 1408/1416 User Guide January 2010[...]

Chapter 16: Menus Menu overview The following table contains an overview of the menu structure of the Avaya 1400 Series telephones. The first three menu levels are shown. The menu structure shown here may differ from the actual menu structure on your telephone. Deviations from the menu overview shown here may arise due to the features used, the acc[...]

Menu item in basic menu One menu level lower One menu level lower Weekday 2 Call diversion key 1 Number: Call diversion key 2 Number: Partner diversion Partner diversion from my Phone Partner diversion to my Phone Partner diversion from/to others Set deputy key Set/delete Partner diversion Partner diversion key 1 Partner diversion key 2 Appointment[...]

Menu item in basic menu One menu level lower One menu level lower Change PIN Old PIN New PIN Re-enter PIN Save PIN Automatic locking Lock at 00:00 T ime zones Current time zones Settings The complete settings menu is shown in the following separate table. Menu settings overview The following table contains an overview of the settings menu structure[...]

Menu item in setting menu One menu level lower One menu level lower Headset volume Select Ringer melody… Set contrast Set brightness Switch language Number and variety of languages depends on the software image loaded in the telephone Set handsfree Set own call number Name Call no. Display date/time Request time / partner / DSS Recogn. partial no[...]

Menu item in setting menu One menu level lower One menu level lower Key beep Dial settings Anonymous call DTMF duration Direct dial Direct dest. dial Direct digit dial Refer-back dest Applications Part of group line Partner Adapt my partners Set/delete partner diversion Adopt partner group size CC user function Answer call CST A answer call Handsfr[...]

Menu item in setting menu One menu level lower One menu level lower Info/Service Info HW type, Refer . no, Bootstrap, Software, Load date, Protocol, Serial no. T one ringing sounding Display test procedure Set contrast Set brightness T est LED all LED's are switched on Keypad Press key Speech path Handset Monitoring T est memory Result is show[...]

Chapter 17: Appendix Remote features Introduction to remote features Use these procedures at different locations (for instance at home) being connected to your telephone system via a public network. Y ou can make external calls using the telephone system or you can divert incoming calls from your telephone to another destination. Calling remote usi[...]

This is possible from any telephone with DTMF suffix dialling. In many cases, you can use only certain pre-set telephones for this feature. Y our system administrator will inform you. "Changing call diversion remotely" must be enabled by your system administrator . Y our system administrator will also tell you the source discrimination co[...]

Chapter 18: Auxiliary devices Introduction to auxiliary devices Use the procedures provided in this chapter , if you have a headset or a button module connected to your telephone. Button module BM32 A BM32 button module provides 32 buttons. Y ou can connect one or two BM32 to your Avaya 1416 telephone. No button module can be connected to the Avaya[...]

1 Buttons with LEDs 2 Strips for labeling Use the BM32 buttons just like the destination or partner keys located directly on your telephone: Lift the handset and then press the button for the desired subscriber . Using the button module BM32 Use the BM32 buttons like the destination or function keys located on your telephone. T o make a call, press[...]

Using a headset Y ou can connect a headset to your telephone. Before you can use a cordless convenient headset you must activate it. Caution: Prevent damage to your hearing! If you use a headset continually , loud sounds in the earphone can, over a long period of time, lead to hearing damage. Therefore, always reduce the volume during loud conversa[...]

• Instead of pressing the HEADSET key on the telephone, you have to press the T alk button on the headset itself. Do not press the HEADSET key on the telephone. Otherwise you will not be able to answer or to end calls as usual. • Second calls are not signaled in the headset. • The ringing tone on the telephone may not be set to Off . Otherwis[...]

Chapter 19: Appendix Contact Center If you are agent of a Contact Center and want to know what functions and buttons does your telephone provide for this purpose, look it up. Refer to your system administrator or your supervisor , if you need more information. The system administrator is in charge of your telephone system, to set the Auto answer mo[...]

Y ou are prompted by Enter job code in the display . Enter the appropriate job code and press the Send softkey . If you don't enter a correct job code in a certain time, you are reminded by Job code missing or by Invalid job code (if your input is wrong). Requesting help of the supervisor If you need help during a Contact Center call, there ar[...]

off on The job code is designed, you can optionally enter a job code. blinking on The job code is mandatory , you have to enter a job code. Cancel Wrap-up time Pressing this button you can finish the Wrap-up time . It is activated either automatically by the system or manually by pressing the Wrap-up time manual button (no toggle function). The LED[...]

The LEDs are off. Supervisor Assistance This toggle button controls your request for silent Supervisor Assistance. T o withdraw your request press it once more. Red LED Green LED Description blinking off when you have requested silent Supervisor Assistance. off on when the supervisor is listening via Silent Monitoring / Coaching . Supervisor Emerge[...]

Chapter 20: Abbreviations Abbreviation Description CTI Computer T elephony Integration ELC External Line Code MOD Button mod ule socket MSN Manufacturer Serial Number PIN Personal Identification Number PUM Private User Mobility TCM T erminal Configuration Manager T API T elephony Application Programming Interface USB Universal Serial Bus VIP V ery [...]

Abbreviations 1 14 1408/1416 User Guide January 2010[...]

Index A acknowledging appointment ......................................................... 95 acoustic signaling turning off ............................................................. 65 activating ............................................................... 27 , 86 adding participant ....................................................... 3[...]

time zones ............................................................ 70 diverting ............................................... 23 – 25 , 43 , 49 , 50 after time .............................................................. 23 automatic ............................................................. 24 automatically ..........................[...]

overview ....................................................................... 7 P parameters ................................................................. 65 participant ............................................................. 29 , 30 partner setting up a connection ........................................ 56 partner group .............[...]

VIP ringing tone .......................................................... 65 voicemail .................................................................... 43 W wrap-up time ............................................................. 1 10 Index 1 18 1408/1416 User Guide January 2010[...]