Avaya 2030 manual

IP Office 2030 & 2050 T elephone User Guide 40DHB0002UKAG Issue 7c (17 th May 2004)[...]

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2030 & 2050 Telephone User Guide Page i IP Office 40DHB0002UKAG Issue 7c (17th May 2004) T able of Content s The 2030 & 2050 Ph one .......................................................................................................... ... 1 Introduction to the 2030 and 2050 Phones ........................................................[...]

Table Of Contents 2030 & 2050 Telephone User Guide Page ii IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Setting Up a DSS Key ........................................................................................................... ................... 25 Using DSS Keys .......................................................................[...]

2030 & 2050 Telephone User Guide Page 1 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) The 2030 & 2050 Phone Introduction to the 2030 and 2050 Phones The diagram below shows a 2050 phone. • 2050: Phone with handsfree operation, DSS keys and BLF status lamps (see DSS Keys for more information). • 2030: Similar to 2050 but without BLF s[...]

2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 2 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Tones & Ringing The phone uses various tones and rings to indicate events. A sample of these appears below. You can alter the ringer volume, sound, switch it on/off, etc. For more information see section Ringer Controls. Incoming Ca[...]

The 2030 & 2050 Phone 2030 & 2050 Telephone User Guide Page 3 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Notes for Notes for INDeX Users This section is for 2030/2050 telephone users who were previously using their telephone on an Avaya INDeX telephone system. The same phones can be connected to an IP Office telephone system using an [...]

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2030 & 2050 Telephone User Guide Page 5 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Making Calls Notes on Making Calls When making calls, the display shows details about call progress. It also shows messages if you cannot make the call. • Call barring The system can bar you from dialling particula r numbers or types of number (e.g. natio[...]

2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 6 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Making External Calls The system may apply call barring to some or all exte rnal numbers. You can also lock your phone or bar it by wrong passcode entry (see The Phone Passcode ). To dial an external call : 1. Dial the external number. [...]

2030 & 2050 Telephone User Guide Page 7 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) S peed Dials Using Speed Dials The system can store external numbers as speed dials. • System speed dials : Ask your System Administrator for a list. Note that call barring may still apply. • Personal speed dials : Your phone can also store up to 10 spe[...]

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2030 & 2050 Telephone User Guide Page 9 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Account Codes If ENTER ACCOUNT or NO ACCOUNT Appears If ENTER ACCOUNT or NO ACCOUNT appears when making a call, then you must enter an account code to continue. The system checks this against its list of codes before allowing the call. You must also do this[...]

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2030 & 2050 Telephone User Guide Page 11 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Busy or Unanswered Options If Busy or Unanswered If your phone displays NUMBER BUSY when you call another extension, pressing SCROLL reveals a number of options you can use. Note that the busy extension may have settings to forward your call to another ext[...]

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2030 & 2050 Telephone User Guide Page 13 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Actions During a Call Changing the Call Volume You can change the caller volume during a call. The phone has separate volume levels for both the speaker and the handset. To change the call volume : 1. During a call, press z VOLUME . To change volume withou[...]

2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 14 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Create a Conference Call During a call, you can add callers to create a conference of up to 64 calls in total. This option is not supported on all systems. To start or add to a conference : 1. Press HOLD to hold your current call (or c[...]

2030 & 2050 Telephone User Guide Page 15 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Answering Calls Answering Normal Calls When calls arrive, the display shows information about the call before you answer. It gives a repeated double flash for external calls or a repeated single flash for internal calls. The ringer also shows the call type[...]

2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 16 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Answering Other Extensions - Call Pickup Your extension can store a pickup group number. If an extension in your pickup group rings, then the z PICKUP option appears. You can also pickup calls using DSS (see Using DSS Keys ) or Soft DS[...]

Answering Calls 2030 & 2050 Telephone User Guide Page 17 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Answering a Call Waiting If your phone has call waiting in use, then when someone else calls you during a call, the display will flip between details of your current call and the waiting caller. Your phone's lamp will also flash and yo[...]

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2030 & 2050 Telephone User Guide Page 19 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) T ransfer , Park & Hold Calls Transferring Calls You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension. To transfer a call using hold : 1. Press HOLD to h[...]

2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 20 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Parking Calls (Park and Ride) You can retrieve parked calls at any other ext ension on the system. Your phone displays calls you parked by a flashing z -symbol next to the line number. You can park several calls simultaneously. To park[...]

2030 & 2050 Telephone User Guide Page 21 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Diverting Calls Setting Divert Numbers You can set separate divert numbers for All (also called Forward Unconditional) and for On Busy/No Answer. Note that divert on no answer does not work if you also have voicemail. For divert all you can also create a s[...]

2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 22 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Switching Divert All On/Off When divert all is on, a z -appears above the DIVERT key. You also hear broken dial tone if you lift the handset or press ANSWER RELEASE but you can still make calls. When on, all your calls go to the Divert[...]

Diverting Calls 2030 & 2050 Telephone User Guide Page 23 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Displaying an Absence Message You can select an absence message to display on your phone. The absence message then also displays on suitable display phones that call you even if they are then diverted to another extension or voicemail. To s[...]

2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 24 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Remote Forwarding Forward allows you to remotely set your phone to divert. To set a forward : 1. Press PROGRAM and then z FORWARD . 2. The display shows FORWARD FROM ? . Enter the phone from which to forward calls and press z DONE . 3.[...]

2030 & 2050 Telephone User Guide Page 25 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) DSS Keys Setting Up a DSS Key The 2030 and 2050 phones have eight DSS keys along their right-hand edge. Each of these keys can store an extension number (or group number for paging). They then allow you to dial those numbers in a single key press. You can [...]

2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 26 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) BLF Status Lamps The DSS keys on the 2050 incorporate dual-colour BLF lamps. These show the status of the number stored under the DSS key. • Red BLF Lamp Signals : Calls to/from other extensions. • Fast Flash: Extension ringing. ?[...]

2030 & 2050 Telephone User Guide Page 27 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Manager-Secret ary W orking Using Soft DSS Keys The system supports a range of functions for users who work together, i.e. regularly call and transfer calls between each other. This is called "Manager-Secretary working". Soft DSS displays the nam[...]

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2030 & 2050 Telephone User Guide Page 29 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Manager-Secret ary Setup Planning Soft DSS Keys When setting up Soft DSS keys you must decide: • How many Soft DSS keys do y ou w ant ? Half-line mode supports up to 4 keys. Full-line mode supports up to 2 keys but shows more information. • What Soft D[...]

2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 30 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Changing the Soft DSS Display Mode The display mode sets how many Soft DSS keys you c an have; 4 in half-line mode or 2 in full-line mode. Note that if you change mode from half-line to full- line, you lose the last two extensions ente[...]

Manager-Secretary Setup 2030 & 2050 Telephone User Guide Page 31 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Changing the Soft DSS Usage When using Soft DSS Keys to make a call, the usage setting of the two phones determines the type of call that occurs. The phone's usage setting affects all of its Soft DSS keys. The system treats ext[...]

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2030 & 2050 Telephone User Guide Page 33 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Ringer Controls Changing the Ringer Volume While altering the volume, the phone rings. To change the ringer volume : 1. Press PROGRAM and then z RINGER . 2. Enter the phone's passcode (see The Phone Passcode ). 3. Press z VOLUME . The display shows a [...]

2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 34 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Setting a Ringer Step If a call rings unanswered, the phone can increase the volume on each ring until it reaches its maximum. You can select several sizes of increase step. To set the ringer volume step size : 1. Press PROGRAM and the[...]

2030 & 2050 Telephone User Guide Page 35 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Other Features Group Your phone can be included in a group of phones. When 'in group', you receive calls made to the group number. The group's type sets the order in which members ring. The types are: • Group All free members of the group [...]

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2030 & 2050 Telephone User Guide Page 37 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Phone Settings The Phone Passcode If the phone displays ENTER PASSCODE, it expects you to dial its four-digit passcode. The default passcode is 0000. Wrong passcode entry can result in the phone becoming barred. Barred phones cannot access features requiri[...]

2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 38 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Language Controls The system allows you to select which language to use for the phone's display. To change the phone's display language : 1. Press PROGRAM and then SCROLL twice. 2. Press z LANGUAGE . 3. Press z CHANGE to sele[...]

2030 & 2050 Telephone User Guide Page 39 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) V oicemail Voicemail & Visual Voice The 2050 and 2030 telephones display a z VOICE option if your system has an IP Office voicemail installed • Voicemail Pro or Voicemail Lite: IP Office supports two voicemail systems. If, when you press z VOICE , yo[...]

2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 40 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Leaving a Message You can use voicemail to leave a message directly in a mailbox. 1. Press z VOICE and then z MESSAGE . 2. Dial the extension or group required and press z MESSAGE again. • Voicemail Lite: You should hear ringing and [...]

Voicemail 2030 & 2050 Telephone User Guide Page 41 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Changing Your Mailbox PIN Code When accessing voicemail from your own extensi on you do not normally need to enter your mailbox code. (Your System Administrator can arrange it if required, for example, if your extension is in a public area.) If y[...]

2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 42 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Voicemail Controls As well as displayed controls, you can use a number of control available to all IP Office voicemail users. These are: • To switch voicemail on, dial *18 . To switch it off, dial *19 . • To switch voicemail ringba[...]

2030 & 2050 Telephone User Guide Page 43 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Index 4 4-digit passcode 39 A A/A 33 Abbreviated dialling 7 Absence Message Displaying 25 Absence Message 25 ABSENT 25 ACCOUNT 6, 9 Account code 6, 9 Account code during 9 Account codes Forced 9 Voluntary 9 Account codes 9 Add Voluntary Account Codes 9 Add[...]

2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 44 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Dial *14*N 25 Dial ahead 19, 20 Dial ahead during call 20 Dial ahead during 20 Dial Name 6 Dial Name Mode 6 DIALLED 5 Dialled call 31 Dialling 527 6 Dialling 1, 5, 6, 31 Dialling Ahead 20 Direct 31, 33, 44 Direct / Direct 33 Direct / P[...]

Index 2030 & 2050 Telephone User Guide Page 45 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Leave message 11 Leaving Message 5, 11, 42 Leaving 5, 11, 42 Leaving a Message 11, 42 Letter keys 6 List System Administrator 7 List 3, 7, 9, 15, 23, 24, 40 Listen Messages 41 Listen 41, 42, 44 Listening to Messages 41 LOG ON 3 Log on/off 37 M Make C[...]

2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 46 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) TIMEOUT 36 VOLUME 35 RINGER 2, 35, 36 Ringer Controls 2 Ringer On/Off Switching 35 Ringer On/Off 35 Ringer Sound Changing 35 Ringer Sound 35 Ringer Step Setting 36 Ringer Step 36 Ringer Timeout Setting 36 Ringer Timeout 11, 19, 36, 37 [...]

Index 2030 & 2050 Telephone User Guide Page 47 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Performance figures and data quoted in this docum ent are typical, and must be specifically confirmed in writing by Avaya before they becom e applicable to any particular order or contract. The company reserves the right to make alterations or amendm[...]