Avaya 2 manual

Int elligent Companies Crea ting Int elligent Communica tions I n n o v a t i o n s 2 . 0[...]

About the A vaya Ecosystem An Ecosystem is “ a system of interacting and interdependent relationships .” For Avaya, this means that our success is dependent upon the success of our partners. T o help ensure that success, we’ve created a variety of partnering programs ranging across the lifecycle of solution value creation, from development an[...]

The Avaya Developer Connection program’ s membership totals thousands of companies, including hardwar e and software developers, system integrators, service pr oviders and Avaya customers from around the world. This year , we are excited to welcome members from Ubiquity Software’ s UDN developer program to the Avaya ecosystem. These partners wi[...]

Accentur e Accenture is a global management consulting and technology services company . Committed to delivering innovation, Accenture collaborates with its clients to help them realize visions and cr eate tangible value. With deep industry expertise, broad global resources and proven experience in consulting and outsourcing, Accenture can mobilize[...]

Aruba Networks Aruba Networks provides an enterprise mobility solution that enables secur e access to data, voice and video applications acr oss wir eless and wire- line enterprise networks. The Aruba Mobile Edge Architectur e allows end-users to roam to differ ent locations within an enterprise campus or office building, as well as to remote locat[...]

A Communications Network Company An intelligent communications solution by Avaya and Aruba Networks A FORTUNE 100 ® company located in the souther n United States, with annual revenues in excess of $10 billion and more than 35,000 employees, owns and operates a large-scale, nationwide communications network. Among the company’ s core values is a[...]

AtHoc AtHoc is a r ecognized leader in providing enterprise-class, network-centric emergency notification systems used for for ce and personnel protection, facility mass notification, public safety and critical enterprise communications. Millions of end users worldwide, in organizations such as the U.S. Air Force, U.S. Army , U.S. Navy , the Air Un[...]

CallCopy CallCopy provides contact centers with a feature-rich contact recor ding platform. Its integrated modular design can be used to satisfy all recording needs; from digital screen captures, to specialized recor ding schedules based on the unique business rules, to complete call logging and long term archiving. CallCopy is adaptable to a wide [...]

Centurion Centurion founded in 1981, is a full-service, applications software developer and systems integrator specializing in customer contact centers, interactive voice response, and computer telephony integration (CTI) systems. As a Developer Connection member , Centurion products include complete banking/financial, public utility , government a[...]

Citrix Systems Citrix Systems, the global leader in access infrastructure and the most trusted name in secure access, is an Avaya partner for the Avaya Application Gateway AG250 and the Avaya Phone Application Suite. Citrix develops customized, vertically-focused, converged voice and date applications that deliver the benefits of Internet Protocol [...]

FIF A World Cup™ An intelligent communications solution by Avaya and Citrix As the Official Convergence Communication provider for the 2006 FIF A W orld Cup™ in Germany , Avaya provided a champion communications network for the world’ s largest sporting event. The converged network – combining voice and data on the same infrastructure – c[...]

CounterPath Solutions CounterPath Solutions is a developer of award-winning, carrier-grade V oIP and Video over IP , SIP softphones for telecom and Internet telephony service providers, cable operators, IP-PBX manufacturers and infrastructure manufacturers. CounterPath’ s SIP softphones and softphone Software Development Kits (SDKs), which provid[...]

Cr oss Professional Services Cross Professional Services is a services solution provider committed to delivering professional technology solutions to A vaya, and Avaya certified BusinessPartners. At its core, Cross is a solutions provider . Cross solves problems. The company guarantees delivery of solutions, on time, reliably , and cost- effectivel[...]

Extr eme Networks Solutions from Extreme Networks deliver powerful capabilities to solve tough networking challenges. The company’ s innovative open architecture delivers meaningful insight and unprecedented control for converged networks that support voice, video and data over wired and wireless infrastructures. Extreme Networks excels at delive[...]

Summit ® Fixed Configuration Switch Family Extreme Networks also offers a comprehensive portfolio of fixed-configuration switches suitable for use in applications ranging from the edge to small cores. These switches support a rich set of features targeted at reducing operational costs – especially in IP telephony environments – and enhancing s[...]

Angleton Danbury Medical Center An intelligent communications solution by Avaya and Extreme Networks Angleton Danbury Medical Center (ADBC) is committed to promoting the well-being and health of the community and providing the Angleton, T exas community and surrounding areas with quality health care services. Angleton Danbury Medical Center is a sh[...]

HP HP focuses on simplifying technology experiences for all of its customers – from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HP is among the world’ s largest IT companies, with revenue totaling $91.7 billion for the four fiscal quarters en[...]

When it comes to Microsoft, HP has the largest and most experienced Microsoft-trained workforce in the world. HP Services offers the level of experience and knowledge needed to implement next- generation Microsoft technology and solutions quickly and effectively . The depth and breadth of HP’ s leadership is demonstrated by: More then 22,000 Micr[...]

IBM IBM st rive s to lead in the inven tio n, deve lopm ent and ma nufa ctur e of the indus try ’ s most advan ced info rma tion techno log ies, includ ing comput er syst ems, soft war e, storag e sys tems and mic ro elec tr onic s. IBM adds value by integr ating adv ance d techn olog ies into solut ions for cust omer s, incl uding serv ices and [...]

and maintain traditional analog/digital phones, while migrating to IP devices such as next-generation IP/PBX call processing servers. Avaya Unified Communications Solutions for Lotus Sametime, Lotus Domino and Lotus Notes Compliant with  Avaya Unified Communications Applications. IBM and Avaya unified communications solutions consist of Avaya IP[...]

Endo Pharmaceuticals An intelligent communications solution by Avaya and IBM Endo Pharmaceuticals Inc. (Endo) was established in 1997 from a leveraged buyout of The DuPont Merck Pharmaceutical Company . T oday , the company is headquartered in Chadds Ford, Pa., and specializes in branded and generic pharmaceuticals that are used primarily to treat [...]

Interactive Northwest Interactive Northwest (INI) softwar e pr oducts and services address the complete life cycle of self- service applications associated with Avaya Interactive Response and Avaya V oice Portal. From solution design and project management, to interface development and test, to deployment, documentation, training and ongoing suppor[...]

W inn Army Community Hospital An intelligent communications solution by Avaya and Interactive Northwest Winn Army Community Hospital (WACH) is located at Fort Stewart, Ga., and opened in 1983. The four - story facility was named after Brigadier General Dean F . Winn, a U.S. Army Medical Corps Orthopedic surgeon whose career spanned the years from 1[...]

Ixia Ixia (NASDAQ: XXIA), operating in over 30 countries worldwide, is a leading provider of performance test systems for IP-based infrastructure and services. Ixia’ s test systems are used by network and telephony equipment manufacturers, semiconductor manufacturers, service pr oviders, governments, and enterprises to validate the functionality [...]

JADS Comm JADS Comm (JADS) is a leading communication system value-added application softwar e provider across the Asia Pacific Region. JADS offers advanced value-added Inter net Protocol (IP) communication solutions running on world-class multimedia telecom platforms for clients who require superior communication networks to power their businesses[...]

Jebsen & Jessen Communications Jebsen & Jessen Communications is an Avaya Regional GOLD Partner and a leading Internet Protocol (IP) telephony , customer r elationship management (CRM) contact center , recording solutions and IP application provider in Southeast Asia. Partnering with world-class technology or ganizations, Jebsen & Jesse[...]

Juniper Networks Juniper Networks leads the industry in enabling secure, assured communications over a single IP network. Juniper Networks is revolutionizing the economics of global information exchange. Its purpose-built, high-performance IP platforms enable customers to support many different services and applications at scale. Service providers,[...]

Avaya V oice-Ready The Juniper J4350 and J6350 routers also form the basis for joint Integrated Branch Communications solutions offered by Avaya. By embedding the Avaya IG550 Integrated Media Gateway with the J4350 and J6350 routers, enterprises can easily extend the power and functionality of Avaya Communication Manager software to remote branches[...]

Risk Metrics Gr oup An intelligent communications solution by Avaya and Juniper Networks RiskMetrics Group (RMG) is a financial risk management firm that provides financial analytics and wealth management solutions to hundreds of financial institutions, corporations and central banks worldwide. Formerly a division of JP Morgan, RiskMetrics Group be[...]

LiteScape T echnologies LiteScape T echnologies develops enterprise software that enhances the value of IP T elephony by integrating business applications with real-time collaboration technologies. LiteScape extends interactive voice, text and image capabilities to Avaya IP T elephones and any IP device. Its portfolio of solutions include integrati[...]

A Leading Investment Bank An intelligent communications solution by Avaya and Litescape Challenge In a financial world with rapid changes, financial institutions are constantly seeking better ways to deliver new information to their employees and customers. One particular challenge involves the daily dissemination of an investment bank’ s latest [...]

Micr osoft Founded in 1975, Micr osoft (Nasdaq “MSFT”) is the worldwide leader in softwar e, services and solutions that help people and businesses realize their full potential. Our Business Microsoft is motivated and inspired every day by how customers use its software to find creative solutions to business pr oblems, develop breakthrough idea[...]

Mid-Market Solution Microsoft Dynamics CRM with Avaya Contact Center Express Avaya Contact Center Express (CCE) provides a pre-built connector to Micr osoft Dynamics ™CRM. It provides the ability to call contacts in your Contacts list on their business, home or mobile phone; call contacts in your accounts list on their main or other phone; and re[...]

Blood Diagnostics An intelligent communications solution by Avaya and Microsoft Blood Diagnostics, Inc. (BDI) is an independent, wholesale distributor of plasma-derived pharmaceutical products. Founded on the principles of professional integrity , customer service and commitment to the plasma industry , BDI provides emergency 24/7 availability , un[...]

NETGEAR NETGEAR provides reliable, high-performance business-class switches, wir eless, security and software products that are designed for a variety of environments, providing wired and wireless connectivity within remote and branch offices, telecommuters and the remote mobile workforce. NETGEAR’ s complete line of awar d-winning, value-based n[...]

NovaLink GmbH Founded in 1996, NovaLink GmbH develops Computer T elephony Integration (CTI) products for both the communications industry and service sectors. These CTI solutions support all common systems and interfaces. With over 10 years of experience, NovaLink’ s CTI pr oducts are proven in the market. More than 1000 projects have been implem[...]

VP Bank Gr oup An intelligent communications solution by Avaya and NovaLink One of the lar gest banks in Liechtenstein, VP Bank Group has more than 600 employees and draws customers from over 60 countries. With customer assets of CHF 35.5 billion, and a Standard & Poor’ s rating of A, VP Bank focuses on private banking. In 1956, VP Bank found[...]

Ontira Communications Ontira Communications empowers transit operators with solutions that enhance customer communications. Providing Automated T raveler Information Systems (A TIS) technology since 1984, Ontira has earned a r eputation for reliable and user -friendly multimedia applications and superior customer service. Ontira’ s information so[...]

PROGNOSIS (Integrated Resear ch) Integrated Research (the people behind PROGNOSIS) develops and distributes performance monitoring and diagnostics softwar e for business-critical IT infrastructures. Prognosis IP T elephony Manager enables large enterprise customers and managed service providers to optimize call quality and service reliability . Int[...]

Quescom QuesCom is a Eur opean company founded in 1999 to provide enhanced telephony solutions focusing on fixed mobile conver gence for enterprises and service providers, and is a leading player in V oIP- mobile convergence and telecommunications application solutions. Natively ready for V oIP , QuesCom solutions leverage the curr ent telecommunic[...]

Radiance Communications Pte Radiance – a joint venture between Keppel T&T and SingT el – is the voice and data converged market leader in providing V oIP and data services, IP PBX, PBX, CRM, CTI and IVR integration; customized IP telephony and contact center applications; mobility and wireless solutions; and unified communications solutions[...]

Salesfor ce.com Salesforce.com is the worldwide leader in on-demand customer relationship management (CRM) services. More companies trust proprietary customer , sales, and case data to salesforce.com than any other CRM company in the world. More than 600,000 subscribers at over 32,000 companies worldwide depend on Salesforce to manage sales, market[...]

SDC Solutions SDC Solutions is a leading provider of mission-critical communications solutions. Through a robust suite of products, including IntelliDESK ® PC-based Console, IntelliSPEECH ® Intelligent Virtual Agent, W ebSERVICES W eb-based Dir ectory , IPSERVICES IP-based Directory , and Event and Emergency Notification, SDC integrates industry-[...]

Multi-site Facilities Health Car e Organization An intelligent communications solution by Avaya and SDC Solutions A world class health care organization located in New Jersey consists of three hospitals and one administrative site. It curr ently services three million residents of eight norther n and central New Jersey counties for their health car[...]

Softel Communications Softel Communications has a diversified client base that includes internationally-recognized FORTUNE 500 companies and various levels of federal, state and municipal governments with contact centers that ar e strategic and often mission-critical to these organizations. By developing the applications and application programming[...]

T alisma T alisma is the leading provider of Customer Interaction Management (CIM) solutions that allow businesses to deliver an exceptional customer experience. T alisma’ s CIM solution integrates W eb self-service, email response management, live chat, V oIP , phone, and campaign management with a cohesive CIM Hub, comprehensive analytics, and [...]

T eledex Now in its thir d decade, T eledex has shipped over nine million guestroom telephones to over 125 countries, and is the preferred supplier of guestroom telephones to all major global hotel chains, as well as a number of other multinational corporations. T eledex’ s award-winning ExpressNet ® solutions deliver reliable, high performance [...]

Unisys Unisys is a worldwide information technology (IT) services and solutions company with more than 31,000 employees. The company’ s consultants apply expertise in consulting, systems integration, outsourcing, infrastructure, and server technology to help clients quickly and efficiently achieve secure business operations. Unisys provides end-t[...]

V eraz Networks V eraz Networks is a leading global provider of IP softswitches, media gateways and digital compression products that enable voice, video and other multimedia services. Wireline, broadband and wireless service providers in over 50 countries have deployed V eraz’ s IP product suite to transport, convert and manage voice and multime[...]

vT echnologies vT echnologies was founded in 2001 by two former telecommunications executives who have focused on delivering solutions for the contact centers and knowledge based workers in the SMB and Enterprise market segments. vT echnologies’ core strategy has been the development of easy-to-use, simple to implement, of f-the-shelf contact cen[...]

W ildPackets Since 1990, WildPackets has been developing innovative, high-quality , easy-to-use and valuable solutions to maintain the health and integrity of critical data-in-motion. Fr om the desktop to the data center , fr om wir eless LANs to Gigabit backbones, on local segments and across distributed networks, WildPackets products enable IT or[...]