Avaya 3720 manual

Avaya 3720 DECT Telephone connected to Avaya Aura ® Communication Manager and IP Office User Guide 21-603360 11/2010 Issue 3.0[...]

© 2010 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of printi ng, Avaya Inc. ca n assume no liability for any errors. Chan ges and corrections to the information in this document may be incorporated in futur e releases. For full le[...]

Avaya 3720 DECT Telephone - User Guide 10/2010 3 Import ant Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Sensitive Electronic Environment (EU/EFTA only) . . . . . . . . . . . . . . . 7 Regulatory Compliance Statements (EU/EFTA only) . . . . . . . . . . . . . . 8 Always dispose of old equipment correc tly - keep our[...]

Contents 4 Avaya 3720 DECT Tele phone - User Guide 10/2010 Switch the Telephone On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Turn the Audible Signal On/Off . . . . . . . . . . . . . . . . . . . . . . . . 34 Lock/Unlock the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Lock/Unlock the Keypad in Idle mode . . [...]

Avaya 3720 DECT Telephone - User Guide 10/2010 5 Call Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Call Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Add Contact . . . . . . . . . . . . . . . . [...]

Contents 6 Avaya 3720 DECT Tele phone - User Guide 10/2010[...]

Important Saf e ty Informa ti on Avaya 3720/372 5 DECT Telephone - User Guid e 11/2010 7 Import ant Safety Information Read this chapter before using the A vaya 3725 DECT T elephone or A vaya 3720 DECT T elephone. For safe and ef ficient operation of the telephone, observe the guidelin es given in this manual and all necessary safety precautions wh[...]

8 Avaya 3720/3725 DECT Te lephone - User Guide 11 /2010 Any radio-based equipment can potentially ca use interference with other equipment and can be interfered from other equipment. This also ap plies for DECT equipment. However due to the very low transmission power level the changes for interf erence are very small. Research proves that operatio[...]

Important Saf e ty Informa ti on Avaya 3720/372 5 DECT Telephone - User Guid e 11/2010 9 Always dispose of old equipment correctly - keep our environment tidy (EU/EFT A only) Regulatory Compliance S t atement s (USA and Canada only) FCC compliance st atement s This equipment has been tested and found to comply with the limit s for a Class B digital[...]

10 Avaya 3720/3725 DECT Tele phone - User Guide 11/2010 Privacy of communications may not be ens ured when using this cordless telephone. Use of non-manufacture app roved accessories may violate the FCC RF expo sure guidelines and should be avoided. Exposure to Radio Frequency Signals This equipment complies with FCC radiat ion exposure limits set [...]

Important Saf e ty Informa ti on Avaya 3720/372 5 DECT Telephone - User Guid e 11/2010 11 Frequency Range The telephone is a radio transmit ter an d re ceiver . When it is on, it receives and sends out radio frequency (RF) energy . The telephone operates on different frequency ranges depending on market and employs commonly used modulation techniqu[...]

12 Avaya 3720/3725 DECT Tele phone - User Guide 11/2010 ● Position the electrical cord to the AC power su pply whe re it is least likely to be subjected to damage or stress. ● Remove the electrical cord from an outlet by pulling gent ly on the AC adapter , not by pulling the cord. ● Remove the battery before cleaning the telephone to reduce r[...]

Important Saf e ty Informa ti on Avaya 3720/372 5 DECT Telephone - User Guid e 11/2010 13 Environment al Requirement s Cordless T elephone ● Use the telephone in temperature s between 0 o C to +40 o C (32 o F to 104 o F). ● Avoid exposing the telephone fo r direct sunlight or close to other heat sources. ● Do not expose the telephone to o pen[...]

14 Avaya 3720/3725 DECT Tele phone - User Guide 11/2010 Chemical Resist ance The alpha and numeric characters printed on the exterior of the telephone have been tested and found resist ant to chipping, fading or wearing of f when the telephone is treated with common cleaners and disinfect ants o r perspirat ion. The following chemicals have shown n[...]

Introduction Avaya 3720 DECT Telephone - User Guide 11/2010 15 Introduction This document describes features and settin gs available for the A vaya 3720 DECT T elephone. The cordless telephone is d esigned to be used in of fice e nvironment and has high qu ality voice. Read the Important Saf ety Information on page 7 before using the telephone. For[...]

16 Avaya 3720 DECT Telephone - Us er Guide 11/2010 ● Belt Clip ● hinge-type ● T elephone lanyard ● Headset with microphone on boom ● Headset with microphone on cab le[...]

Descriptions Avaya 3720 DECT Telephone - User Guide 11/2010 17 Descriptions Figure 1: Description of the cordless telephone 1. Headset connector The headset connector is for co nnecting a headset. The conne ctor is protected against dust by using the he ad se t conn ec tor cover . 8. V oice mail access T o listen to a voice mail 2. Le ft So ft k e [...]

18 Avaya 3720 DECT Telephone - Us er Guide 11/2010 A vaya 3720 DECT T elephone ! Import ant: Important: The telephone may retain small magnetic objects around the microphone or the speaker region. Case The plastic cover p arts are ma de of durable PC/ABS material. Antenna The antenna is integrated inside the telephone. Loudspeaker The cordless tele[...]

Descriptions Avaya 3720 DECT Telephone - User Guide 11/2010 19 The battery is fully charged within fou r hours. See Charge the Battery on page 62 . Chargers Desktop Charger Figure 2: Desktop chargers There are two desktop chargers available, one Basi c charger that will only charge the cordless telephone, and one Advanced Charger with a dvanced fun[...]

20 Avaya 3720 DECT Telephone - Us er Guide 11/2010 T elephone charging 1. Place a cordless telephone in the ch arging slot to start charging . T elephone disconnection 1. First, tilt the telephone forwards. 2. Then, lift the telepho ne upwards. Note: Note: Do not try to lif t the telephone upwards before tilting it forwards. Rackmount Charger The R[...]

Descriptions Avaya 3720 DECT Telephone - User Guide 11/2010 21 Icons and T ext in the Display All functions and settings available to the user are shown as icons and text in th e display . The icons and text in the display indicate functio ns and settings to which you have access. The display normally shows date an d time, the Ow ner ID and te leph[...]

22 Avaya 3720 DECT Telephone - Us er Guide 11/2010 Icons Signal strength icon is visible when the cordless t elephone is connected to a system. The bars shown in display depends on the signal strength. Full Battery icon is displayed in the upper right corner . Low battery icon is shown when the battery only has 5% of its capacity lef t. The icon is[...]

Descriptions Avaya 3720 DECT Telephone - User Guide 11/2010 23 Missed call icon is added to all missed calls in the call list. System connection icon is visible when connecting t o a system. Menu icons The Cont act s menu contains all names/numbers in the personal phonebook. It is also possible to access a central phonebook from this menu. The Call[...]

24 Avaya 3720 DECT Telephone - Us er Guide 11/2010 Keys and Buttons Off-hook Key On-hook, and On/Off Key Navigation Key Sound Off Key Key Lock and Upper/Lower Case Key This key is used for connec ting calls. This key can be programmed in the PDM/AIWS, it is by defau lt set as Post-dial. This key is used for disconnecti ng ca lls and returning to ma[...]

Descriptions Avaya 3720 DECT Telephone - User Guide 11/2010 25 Sof t Keys Figure 4: Sof t keys The three Sof t keys are located just beneath the disp lay and the functions of each Sof t key is indicated by text in the display just above the keys. Alphanumeric Keys Note: Note: Depending on the se lected menu la nguag e an d input language, other cha[...]

26 Avaya 3720 DECT Telephone - Us er Guide 11/2010 In idle mode, and number input mode ● A short press on a key enter the dig its 0 - 9 and the ch aracters * and #. ● Enter a pause in number input mode by a long press on the # -key . A pause is indicate d by a P in the display . ● A long press on the * - key chan ges the tone sender on. T one[...]

Descriptions Avaya 3720 DECT Telephone - User Guide 11/2010 27 Leather Casing The leather casing is especially designed for t he telephon e. The casing comes with a swivel type belt clip and the telephone is fully operational while placed in the casing. Headset A headset is recommended if you frequently use the telephone and/ or want to have bot h [...]

28 Avaya 3720 DECT Telephone - Us er Guide 11/2010 Menu T ree Note: Note: In order to continuou sly improve the comprehensibility of menu terms, some of them in your telephone may dif fer from those used in the following menu trees. Calls Call list > 7891 01:30 7845 20-Oct-08 ... > ● Call ● More > T ime of call Edit number Save number [...]

Menu Tree Avaya 3720 DECT Telephone - User Guide 11/2010 29 Call time > T ota l time 03:47:06 Last call 00:00:07 Call services > Divert calls 1 > Internal External No reply When busy General purpose 1 Name 1 - General purpose 16 Name 1 1. Visible if defined in the Portable Device Manager (PDM) or Avaya In-Building Wireless Server (AIWS).[...]

30 Avaya 3720 DECT Telephone - Us er Guide 11/2010 Cont act s Call contact > Search <From contact list> Add contact > New > Name Work number Mobile number Other number Ring signal From call list Edit contact > Search <From contact list> >N a m e Work number Mobile number Other number Ring signal Delete conta ct > Searc[...]

Menu Tree Avaya 3720 DECT Telephone - User Guide 11/2010 31 Settings Sounds & Alerts > V olume Ring signals Vi brating alert Key sound Headset > Mic on boom Mic on cable Hearing protection <headset profile> Display > Contrast T ime & Date T ime format Date format Locks > Automatic key lock > On Off Phone lock > Auto [...]

32 Avaya 3720 DECT Telephone - Us er Guide 11/2010 In Call The In Call menu can be reached during an ongoing call by pressing the middle Sof t Key marked More . Note: Note: If configured in the PDM/WSM, it is possible to make a n emergency call while the telephone or keypad is locked. During the ongo ing emergency call, it is only possible to acces[...]

Menu Tree Avaya 3720 DECT Telephone - User Guide 11/2010 33 Switch 1 End call 1 T ransfer 1 T ransfer to new call 1 > ● Call ● Phonebook access ● Cancel Conference 1 Call back 1 Call waiting 1 DTMF 1 DECT info 2 > Link System Encryption mode General purpose 1 Name* - General purpose 10 Name* 1. Visible if defined in the Portable Device [...]

34 Avaya 3720 DECT Telephone - Us er Guide 11/2010 Basic Operation Switch the T elephone On/Off The telephone is switched o ff: 1. Press and hold On-hook key . The telephone will vib rate when it is on and the display light s up. The telephone is in idle mode: 1. Press On-hook key long. A control question will be displayed. 2. Confirm with Soft key[...]

Basic Operation Avaya 3720 DECT Telephone - User Guide 11/2010 35 Unlock keyp ad 1. Press the * key . 2. Press Soft key Ye s . Note: Note: It is possible to make an emergency ca ll and to answer/close an incoming call while the keypad is locked . Lock/Unlock the Keyp ad during a call T o prevent accidentally p ressing keys, the keys can be locked d[...]

36 Avaya 3720 DECT Telephone - Us er Guide 11/2010 Calling Incoming Call The flashing LED, accompanied by a ring signal and/ or a vibrating telephon e, give you notice of a call. Ring signal and vibrator can be disabled. The handset will ring in the conne cted h eadset even if the handset is set to silent or the ringe r volume level is set to silen[...]

Calling Avaya 3720 DECT Telephone - User Guide 11/2010 37 Outgoing Call Dial a Number (Pre-Dial) 1. Enter the number . 2. If needed, you can press the Soft key Clear to era se the last entered digit. By using the navigation key it is possible to step and add/delete a digit in the middle of a number . 3. Press Off-hook key to get the line. The numbe[...]

38 Avaya 3720 DECT Telephone - Us er Guide 11/2010 4. Select contact from list, or s earch name by entering characters. The best matching entry will be automatically selected. 5. Press Soft key Call or the Off-hook key to make the call. Dial a Name from th e Central Phonebook 1. Open the menu by pressing the Sof t key Menu . 2. Select Cont acts . 3[...]

Calling Avaya 3720 DECT Telephone - User Guide 11/2010 39 T urn the Microphone on/off during a Call 1. Press Soft key More . 2. Select Microphone off . 3. Press Soft key Select . The indicate a silenced microphone. This me ans that the other part in an ongoing call cannot hear you. T urn the microphone back on: 1. Press Soft key More . 2. Select Mi[...]

40 Avaya 3720 DECT Telephone - Us er Guide 11/2010 End a Call A new call is started during conversation, the first call is on hold. 1. Press the On-Hook key . This will end the current call. The held call rings again as the priority call. Note: Note: Y ou can also end the call via the Soft key More > End Call (if configured). It is also possible[...]

Calling Avaya 3720 DECT Telephone - User Guide 11/2010 41 Call Back T o enable call back when a call is made to a busy telepho ne, and to be altered when the telephone is free. 1. Press Soft key More . 2. Select Call back . 3. Press Soft key Select . 4. Press On-hook key . 5. W ait until the telephone alerts. 6. When the telephone alert s, press Of[...]

42 Avaya 3720 DECT Telephone - Us er Guide 11/2010 T o turn loudspeaking function of f again: 1. Press left Sof t key again. Alternatively , the handset can be removed from the charger if In Charger > Call behavior > Loudspeaking is set. See In stallation and Administrat ion Manual, DECT R4 . Call Diversion All calls; internal calls, external[...]

Menu Operatio n Avaya 3720 DECT Telephone - User Guide 11/2010 43 Menu Operation Figure 5: The main menu Calls 1. Enter the menu by pressing the Menu Sof t key . 2. Select Calls icon. 3. Press Soft key Select . Call List The 25 last received, dialled or miss ed calls are stored in a call list. 1. Select Call list 2. S tep with the to scroll in the [...]

44 Avaya 3720 DECT Telephone - Us er Guide 11/2010 2. Press Soft key More . 3. Select Edit . 4. Change the number and press Call . View the T ime of a Call 1. Select number from Call list. 2. Press Soft key More . 3. Select Time o f call . The time and date is disp layed. Save Number 1. Select number from Call list. 2. Press Soft key More . 3. Sele[...]

Menu Operatio n Avaya 3720 DECT Telephone - User Guide 11/2010 45 Missed calls Note: Note: A call is defined by your telephone as missed if it is not accepted within a time period specified in PDM or AIWS. Accepti ng th e call later an entry in the missed call list is set, though. 1. Select Missed calls 2. S tep with the and to scroll in the list. [...]

46 Avaya 3720 DECT Telephone - Us er Guide 11/2010 St art a Priority Call An incoming priority call is signalled wi th a specific tone and the displayed text Priority call . The call cannot be muted or declined. 1. Select Call services in the me nu Calls . 2. Select Priority Call . 3. Enter number . General Purpose Besides the default Call services[...]

Menu Operatio n Avaya 3720 DECT Telephone - User Guide 11/2010 47 Add New Cont act 1. Select New . 2. Select Add , and enter the name of the contact. 3. Press Soft key OK . 4. Select Work Number / Mobile n umber / Other number . 5. Press Soft key Add . 6. Enter telephone numb ers. 7. Press Soft key OK . 8. Press Soft key Save and then Back . Differ[...]

48 Avaya 3720 DECT Telephone - Us er Guide 11/2010 Central Phonebook In the Central phonebook it is possible to search by name or number . The last search result can be displayed. When the search result is ready it is possible to view cont act information an d to add the number to new conta ct by selecting the Soft key Mo re . Y ou can also call th[...]

Menu Operatio n Avaya 3720 DECT Telephone - User Guide 11/2010 49 4. Press Soft key OK to save t he setting. Note: Note: When the volume is set to silent, th e icon is shown in the display . If the parameter Disable perma nent mute is enabled, it is not possible to set the ring volume to silent. See Inst allation and Administration Manual, DECT R4 [...]

50 Avaya 3720 DECT Telephone - Us er Guide 11/2010 Note: Note: Customized headset profile is only visible if the headset p rofile has been configured in the PDM or AIWS. 3. Press Soft key Select . Display Contrast 1. Select Display . 2. Select Contrast . S tep with to adjust the contrast. 3. Press Soft key OK to save t he setting. T ime & Date [...]

Menu Operatio n Avaya 3720 DECT Telephone - User Guide 11/2010 51 Set Local Time and Date Format 1. Select Time & Date and press Select . 2. Select Set time & date . The actual time will be displayed. Select able time and date format: ● 12:00 (AM/PM) ● 2008 Jan 1 3. Change the time/date by pre ssing the navigation key . T o move to the [...]

52 Avaya 3720 DECT Telephone - Us er Guide 11/2010 4. Select Off . 5. Enter PIN code 6. Press Soft key OK . Change PIN Code 1. Select Locks . 2. Select Phone lock . 3. Select Change PIN code . 4. Enter the old PIN code. 5. Press Soft key OK . 6. Enter the new PIN code. 7. Scroll down with to Confirm PIN code . 8. Enter the new PIN code again. 9. Pr[...]

Menu Operatio n Avaya 3720 DECT Telephone - User Guide 11/2010 53 4. Press Soft key Back to save the setting. Change the Menu Language Y ou can choose between Deutsch (German), English, Esp añol (S panish), and Fra nçais (French). Y ou can import one additional user- defined language by using WinPDM o r DM. See Installation and Administration Man[...]

54 Avaya 3720 DECT Telephone - Us er Guide 11/2010 In Charger Actions when not in Call Redirect Calls when placed in Charger Calls can be redirected to another extensio n when the cordless telephone is placed in a charger . Then it will not ring wh en receiving a ca ll. The function is automatically cancelled when the telephone is removed fro m the[...]

Menu Operatio n Avaya 3720 DECT Telephone - User Guide 11/2010 55 System Only available systems are displayed. It is p ossible to switch between the systems if they are configured in the Port able Device Manager (PDM) or A vaya In-Building Wireless Server (AIWS), see Inst allation and Administration Manual, DECT R4 . Change System 1. Select System [...]

56 Avaya 3720 DECT Telephone - Us er Guide 11/2010 10. Press Soft key OK . A sea rching mode starts . Unsubscribe System 1. Select Unsubscribe to delete a System subscription. 2. Select Delete . Note: Note: It is not possible to delete a protect ed subscription. Rename System It is possible to change the name of the system in the telephone. 1. Sele[...]

Advanced Functions Avaya 3720 DECT Telephone - User Guide 11/2010 57 Advanced Functions Admin menu The telephone has a hid den menu for system administrators. See also Inst allation and Administration Manual, DECT R4 . The Admin menu cont ains: ● Software and hard ware information, IPEI/IPDI and user ID ● DECT information ● Centralized Manage[...]

58 Avaya 3720 DECT Telephone - Us er Guide 11/2010 System Handling Sof tware Upgrade Software and p arameters in the cordless telephone 3720 can be upgraded by u sing the Portable Device Manager (PDM) or the Avaya In-Building Wireless Server (AIWS). See Installation and Administration Manual, DECT R4. T o view the telephone’ s software version, e[...]

Troubleshooting Avaya 3720 DECT Telephone - User Guide 11/2010 59 T roubleshooting This section cont ains information o n how to so lve common operational pr oblems, and warnings you may receive. Go through the following list s if you encounter any problems. If this checklist does not solve the problem, conta ct your system administrator . If other[...]

60 Avaya 3720 DECT Telephone - Us er Guide 11/2010 No System. The telephone beeps once a minute (during max 30 minutes) with a low tone followed by a high tone (if enabled, the vibrator also follows the beeps). The telephone is out of coverage or telephone is defective. S top the beep with the Silent off key a nd go into range. Note: When re-enteri[...]

Operation Notice Avaya 3720 DECT Telephone - User Guide 11/2010 61 Operation Notice Accessibility and V oice Quality The base network is not always availab le. If you do not get in cont act wit h your system, cont act your system administrator . For best voice quality , avoid positioning near computer , radio or similar equipment. Operating Ar ea Y[...]

62 Avaya 3720 DECT Telephone - Us er Guide 11/2010 Maintenance Charge the Battery Place the telephone in th e d esktop charg er or in the rack ch arger . The battery is being ch arged when the LED on the telephone is steady orange. W hen the batte ry is fully charged the L ED will be green. An animated battery icon is also shown in the display indi[...]

Maintenance Avaya 3720 DECT Telephone - User Guide 11/2010 63 Att ach the Hinge-type Clip Attach the hinge clip as describe d in the illustration below . Figure 7: Click-on the clip[...]

64 Avaya 3720 DECT Telephone - Us er Guide 11/2010[...]

A vaya 3720 DECT T elephone Quick Reference Guide[...]

Avaya 3720 DECT Telephone - Quick R eference Guide Display Icons Signal strength Battery s tatus Microphone off Loudspeaker on Loudspeaker of f Sound off Ring volume set to silent Headset connected Missed call Incomming call Outgoing call System connection Key lock Phone lock D isplay Soft keys Off-hook key Navigation key Key lock and Upper/lower S[...]

Avaya 3720 DECT Telephone - Quick R eference Guide The cordless telephone is designed to be used in of fice environment. It is intended for telephony and has high quality voice. * System dependent Note: Y our unit may have more functions than described here; see User Guide, A vaya 3720 DECT T elephone. Switch the telephone on/off Press and hold the[...]

Avaya 3720 DECT Telephone - Quick R eference Guide name/number/last resul t and press Search . Press Off- hook key . Answer/End a call When the ring signal sounds, press the Off-hook key to answer. T o end the call, press the On-hook key . The total call time is shown in the display . T urn loudspeaking function on/off During a call, press the left[...]

Avaya 3720 DECT Telephone - Quick R eference Guide While in a deskt op charger the tele phone is fully operational. The telephone does not vi brate in charger . Note: Charging below 5°C will harm the bat tery and sho rten the lifetime. Check voice mail The telephone number connected t o the V oice Mail function is programmed in the PDM/AIWS. It is[...]

Avaya 3720 DECT Telephone - Quick R eference Guide Navigate the menu Use the Navigation key to move around in the menu structure. The three Soft keys below the disp lay are used for choices in the menu. The function of each Sof t key is explained by text in the soft key field in the display . The menus are; Calls , Cont acts , and Settings . Use th[...]

Avaya 3720 DECT Telephone - Quick R eference Guide Use the company phonebook The company phonebook has to be import ed vi a the PDM/ AIWS before it will be visa ble in the handset. See User Guide, A vaya 3720 DECT T elephone. Enter Call list . A contact from the comp any phonebook is marked with the symbol. Select name/number and press Call , only [...]

Avaya 3720 DECT Telephone - User Guide 1 1 /2010 72 Index A Accessories . . . . . . . . . . . . . . . . . . 15 , 26 Admin menu . . . . . . . . . . . . . . . . . . . . 57 Alphanumeric Keys . . . . . . . . . . . . . . . . 25 Antenna . . . . . . . . . . . . . . . . . . . . . . 18 B Battery . . . . . . . . . . . . . . . . . . . . 18 , 62 low battery . [...]

73 Avaya 3720 DECT Telephone - Us er Guide 11 /2010 Microphone off icon . . . . . . . . . . . . . . . . . . . . . . 22 Missed calls . . . . . . . . . . . . . . . . . . . . 45 N Navigation Key . . . . . . . . . . . . . . . . . . 24 Number input mode . . . . . . . . . . . . . . . . 26 O On/Off key . . . . . . . . . . . . . . . . . . . . . 24 On-hook [...]