Avaya 4600 manual

4600 Series IP T elephone Installa tio n Guide 555-2 33-128 Comco de 700 1978 58 Issue 1.5 June 2001[...]

Copyright and Legal Notices Notice Every effort w as made to en sure that the i nformat ion in t his d ocument w as comp lete an d accu rate a t the ti me of printing . Howeve r , informati on is subject to change. Intellectua l Property Intellect ual pro perty relate d to th is prod uct (inclu ding tra demarks) and re gistere d to Lucen t T echnol[...]

4600 Series IP T elephone Installation Guide Master T ab le of Conte nts Maste r TOC i 1 Introduction About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Inten ded Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

4600 Ser ies IP T elephone Instal latio n Guide ii M aster TOC 4 Troubleshooting Guidelines Intr oduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -1 Erro r Co nditi ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 1-i 1 Introduction About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Inten ded Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Document Organi zation . . . . . . . . . . . . . . . . . . . . . . .[...]

4600 Ser ies IP T elephone Instal latio n Guide 1-ii[...]

About Thi s Guid e 1-1 1 Introduction 1 P r o g r a m About T his Guid e 1 This g uide desc ribes how to in stall th e 4600 Series IP T e lephone pr oduct l ine and trouble shoot problem s with the telepho nes. The 4600 Series IP T elephone product line i s a supp lemen t to the DEFINITY IP Solutio ns pl atform. Intended Audience 1 This d ocument i[...]

4600 Ser ies IP T eleph one Instal latio n Guide Document O rganiz ation 1-2 Change History 1 T erms Used in This Guide 1 Chapter 4 , ‘‘Tro ubleshoo ting Guide lines ’’ Describes error conditio ns and messages that may oc cur dur ing the insta llation o f the 46 00 Ser ies IP Te lephon es. Appendix A, ‘‘Sce narios for the Restart P roce[...]

Introductio n Online Documenta tion 1-3 Conventi ons Used in Th is Guide 1 This g uide uses the fo llowing te xtual , symbol ic, and ty pograph ic c onvention s to h elp yo u interp ret informat ion. Symbolic Conv entions 1 CAUTION: This sy mbol i s used to emphas ize pos sible h arm to s oftware, po ssib le loss of data , or possib le servic e int[...]

4600 Ser ies IP T eleph one Instal latio n Guide Related Doc uments 1-4 Related Documents 1 ■ DEFINITY D ocumentati on Releas e 8.4 This doc ument de scrib es how to a dministe r a DEF INITY swit ch with R elease 8. 4 softwa re. This doc ument is p rovide d with the DE FINITY Rel ease 8.4 p roduct. ■ DEFINITY D ocumentati on Releas e 9 This d o[...]

Contents 2-i 2 4600 Series IP Telephone Installat ion Intr oduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -1 ■ IP Telephone Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 ■ Sof twar e . . . . . . . . . . . .[...]

4600 Ser ies IP T eleph one Instal latio n Guide 2-ii[...]

Introductio n 2-1 2 4600 Series IP T elephone Installation 2 P r o g r a m Intr oduction 2 The new 4 600 Se ries IP T elepho ne produc t line us es Inter net Proto col (IP ) techno logy with Ethernet in terfaces. The IP tel ephones s upplemen t the ex isting D EFINITY IP So lutio ns platform. The 4600 Se ries IP T elepho nes supp ort DHCP and TF TP[...]

4600 Ser ies IP T eleph one Instal latio n Guide Pre-In stallati on Chec klist 2-2 Software 2 As shippe d from the factor y , the 460 0 Series IP T el ephones d o not c ontain su fficient softwa re for registrat ion an d operati on. Whe n the phone is fir st plugge d in, a software d ownloa d from a T F TP server i s initi ated. Thi s gives the pho[...]

4600 Ser ies IP T eleph one Inst allatio n Pre-Ins talla tion Ch ecklis t 2-3 ! 10. 1 Categ ory 5 mo dular line cord is avai lable for the con nectio n betwee n the IP Telephone and the PC. ! 11. Verify th at the 46 00 Seri es IP Te lephone p ackag e includ es the fol lowin g compone nts: ■ 1 tele phone set ■ 1 AB1C ha ndset ■ 1 H4DU 9 -foot [...]

4600 Ser ies IP T eleph one Instal latio n Guide Assemb ling t he 4600 Se ries IP Telepho ne 2-4 Assembli ng the 4600 S eries IP T ele phone 2 Use the fol lowin g proced ure to as semble t he 4600 Series IP T e lephon e. During th e assemb ly , refer t o Figure 2 -1 on page 2-5. The la st s tep in assemb ling the 46 00 Se ries IP T ele phone must b[...]

4600 Ser ies IP T eleph one Inst allatio n Asse mbling the 4600 S eries IP Telep hone 2-5 Figure 2-1. Connection Jacks on a 4600 Series IP T elephone 1. Plug one end of t he H4DU 4 -conductor coiled han dset cor d into the teleph one and the other end into th e hands et. 2. Plug one e nd of the first Cat egory 5 m odular line c ord into th e Ethern[...]

4600 Ser ies IP T eleph one Instal latio n Guide Dynamic Addres sing Process 2-6 Dynamic Addr essing Proce ss 2 The foll owing desc ription of the pr ocess of installi ng the IP telepho nes assu mes that the proce ss is executed success fully . Onl y an init ial i nstallati on (out o f the bo x) is d escribed. For err ors that may be encounte red d[...]

4600 Ser ies IP T eleph one Inst allatio n Dynam ic Ad dressi ng Pr oces s 2-7 Since th e read r equest pa cket m ay have to be s ent se veral ti mes, each time the RRQ message is sent , the fol lowin g messag e is dis played: 6. While th e upgr ade scr ipt file is be ing dow nloade d, the fo llowing m essa ge is displ ayed: where n i s the numb er[...]

4600 Ser ies IP T eleph one Instal latio n Guide Dynamic Addres sing Process 2-8[...]

Contents 3-i 3 Local Administrative Opt ions Intr oduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 -1 Enter ing Dat a for Adm inis trati ve Opti ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Pre- Insta llati on Che cklis t fo r Sta tic A ddr[...]

4600 Ser ies IP T eleph one Instal latio n Guide 3-ii[...]

Introductio n 3-1 3 Local Administrative Opt ions 3 P r o g r a m Intr oduction 3 After yo u have succ essful ly insta lled a n IP T e lephon e, you may be inst ructed to admi nister o ne of the f ollo wing o pti ons. W ARNING: Perfor m these pr ocedur es only if inst ructe d to do so by the system or LA N adminis trator. Static a dministr ation of[...]

4600 Ser ies IP T eleph one Instal latio n Guide Pre-In stallati on Chec klist f or Sta tic Addr essin g 3-2 3. If a numeric digit is entered for a value or for a fiel d of an IP addres s or subnet ma sk after onl y a zero h as been e ntered, the new di git wil l repla ce the ze ro. 4. Press the # button to go to the next ste p. 5. T o ba cksp ace [...]

Local Ad ministr ative O ptions Static A ddress ing Instal latio n 3-3 Use the fol lowin g proced ure to in voke manual addres s inform ation pr ogrammin g. 1. Start ma nual ad dress program ming by p erforming one of th e foll owing step s: a. During normal DHCP processing, pres s the * k ey before the DHCP proces s complete s. or b. While th e ph[...]

4600 Ser ies IP T eleph one Instal latio n Guide Stat ic Add ressi ng Inst allat ion 3-4 4. Enter the appropr iate val ue for the port number fo llowed by the # bu tton. The foll owing message is disp layed : where “n nn.nnn. nnn.nnn ” is the value of the Ga teway/r outer IP addres s. 5. Enter the IP address o f the Gatewa y/router fo llowed by[...]

Local Ad ministr ative O ptions Static A ddress ing Instal latio n 3-5 One of the follow ing texts is dis played left -justifi ed at t he top o f the disp lay , depen ding o n the current s tatus of 802.1 Q: 2. Press the 1 or 0 b utton to turn 8 02.1Q on or off respectiv ely . The displ ay is up dated to show the c urrent status of 802.1Q . Press t[...]

4600 Ser ies IP T eleph one Instal latio n Guide Stat ic Add ressi ng Inst allat ion 3-6 wher e dd is the value o f the Differe ntial Services signal ing para meter . 7. Enter a v alid val ue (betwe en 0 and 63) for th e new va lue of the Di fferential Service s signal ing paramete r . If no new v alues wer e ente red during this proce dure, the fo[...]

Local Ad ministr ative O ptions Static A ddress ing Instal latio n 3-7 The foll owing tex t is displ ayed left- justified at the to p of the display : Press t he * button to te rminate the proce dure, or the # bu tton to save t he new v alues. If you press the # butt on, the foll owi ng text is displ ayed. The new v alues a re save d, and t he user[...]

4600 Ser ies IP T eleph one Instal latio n Guide Stat ic Add ressi ng Inst allat ion 3-8 Reset System V a lues 3 Use the fol lowin g proced ure to r eset all system initia liza tion val ues to the applic ation softwa re default v alues . W ARNING: This p rocedure e rase s all s tatic info rmation, withou t any p ossibil ity o f recov ering the data[...]

Local Ad ministr ative O ptions Static A ddress ing Instal latio n 3-9 If you pr ess the # button, the fol lowing text is displayed left-j ustified at the t op of the display while the system value s are res et to def aults: Once the system v alues are reset, the fol lowing pr ompt is d isplayed: 3. Press the * key to termin ate the procedur e with[...]

4600 Ser ies IP T eleph one Instal latio n Guide Stat ic Add ressi ng Inst allat ion 3-10[...]

Contents 4-i 4 Troubleshooti ng Guide lines Intr oduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -1 Erro r Co nditi ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 ■ DTMF To nes . . . . . . . . . . . . [...]

4600 Ser ies IP T eleph one Instal latio n Guide 4-ii[...]

Introductio n 4-1 4 T roubleshooting Guidelines 4 P Intr oduction 4 This cha pter d escrib es problem s that m ay oc cur duri ng instal latio n of the 4600 Ser ies IP T ele phones and pos sible w ays of resol ving these p roble ms. Fo r problem s that occur during norm al oper ation , see “ T roub lesho otin g Guide lines ” in the 4600 S eries [...]

4600 Ser ies IP T eleph one Instal latio n Guide The View Administr ative O ption 4-2 DTMF T ones 4 The fail ure to he ar DTMF to nes sent by a fa r-end 4 600 Se ries IP T elephon e does not requ ire any action on the us er ’s part. The TN2 302AP boa rd does not pas s in-ba nd DTMF tones. Power Interr uption 4 If power to a 4600 Seri es IP T el e[...]

T roubles hooting G uide lines Error Mess ages 4-3 Err or Messages 4 The 4600 Series IP T elepho nes issue mess ages in E nglish only . Th e IP T elepho nes also displa y message s from th e swit ch, whi ch ou tside the United S tates may issue message s in t he loc al langu age. PWB SN cccccccccccc cccccccc Printed W iring B oard (ci rcuit b oard)[...]

4600 Ser ies IP T eleph one Instal latio n Guide Error Mes sa ges 4-4 Gateway Error CAUSE: DE FINITY Rel ease 8.4 d oes not ha ve an H.323 s tation extension f or this telepho ne. RESOLUTION: On the stati on admini stratio n screen, ens ure the DCP set be ing al iase d for this IP telep hone ha s an H.3 23 sta tion extensi on admini stered, in acco[...]

T roubles hooting G uide lines Error Mess ages 4-5 Resource E rror CAUS E: DEFINITY rejects the registratio n request. RESOLUTION: Verify DEFINITY A dministratio n to ens ure the telephone ’s prop er IP add ress, e xtension , and pa ssword are being us ed. Inco mpatib le CAUSE: Re lease 8 of DEF INITY doe s not sup port the c urrent version o f t[...]

4600 Ser ies IP T eleph one Instal latio n Guide Error Mes sa ges 4-6[...]

Scenar ios for the Restar t Proce ss A-1 A Appendix A P r o g r a m m Scenarios for the Restart Pr ocess 4 The seq uence of the res tart pr ocess d epends on the sta tus of the boot and app licatio n file s. This appendix explain s the different sce narios pos sible. Restart the T elephone 4 Use the fol lowing pr ocedur e to res tart the tel ephone[...]

4600 Ser ies IP T eleph one Instal latio n Guide Scenar ios for the Rest art Proce ss A-2 Boot file Needs to be Upgraded 4 1. The foll owing message is disp layed : 2. While th e hard ware is being ini tiali zed, t he followi ng mes sage is disp layed: 3. While ei ther the applicat ion fil e (if the re is o ne) or th e boot c ode is u ncompre ssed [...]

Append ix Scenar ios for the Restar t Proce ss A-3 6. The sof tware che cks whether sufficient I P addres s infor mation has been downloaded . In thi s scenar io, it is disc overed that s ufficient in formati on has not been dow nloaded. T he follo wing message is displaye d while the DHCP process is invok ed: The numb er of elapsed s econ ds is i [...]

4600 Ser ies IP T eleph one Instal latio n Guide Scenar ios for the Rest art Proce ss A-4 13. While ei ther the new appl ication file i s uncom presse d into R AM, the following mess age is display ed: Since th is takes a while, asterisk s, then per iods, th en ast erisks a re disp layed on the sec ond line to i ndicate th at som ething is happe ni[...]

Append ix Scenar ios for the Restar t Proce ss A-5 Latest Boot File Loaded/No Application File or Application File Needs to be Upgraded 4 1. The foll owing message is disp layed : 2. While th e hard ware is being ini tiali zed, t he followi ng mes sage is disp layed: 3. While ei ther the applicat ion fi le (if the re is o ne) or th e boot c ode is [...]

4600 Ser ies IP T eleph one Instal latio n Guide Scenar ios for the Rest art Proce ss A-6 7. The foll owing message is disp layed while the TF TP process is i nvoke d: The numb er of pin gs is incre mented onc e per second, until the TF TP se rver r esponds . 8. The foll owing message is disp layed while the upgra de scr ipt is do wnloade d from th[...]

Append ix Scenar ios for the Restar t Proce ss A-7 3. While ei ther the applic ation file is uncompr essed i nto RAM , the fol lowin g messag e is display ed: Since th is takes a while, asterisk s, then per iods, th en ast erisks a re disp layed on the sec ond line to i ndicate th at som ething is happe ning. 4. When control is pa ssed to th e code[...]

4600 Ser ies IP T eleph one Instal latio n Guide Scenar ios for the Rest art Proce ss A-8[...]