Avaya 4621SW IP manual

4620/4620SW/4621S W IP Telephone Release 2.2 User Guide 555-23 3-781 Issu e 2.2 April 20 05[...]

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Copyr ight 20 05, A v aya In c. All Rights Reserved Notice Every effor t was made to ensure that the inform ation in this document was complet e and accu rate at the time of printin g. However , information is subjec t to change . W arranty Avaya Inc. pr ovides a limi ted warr anty on this product. Re fer to your sales agre ement to e stablish the [...]

Part 68: An swer- Super visio n Sign aling Allowing this equip ment to be operated in a manner that does no t provide proper a nswer-s upervision si gnaling is in violati on of Part 6 8 rules. T his equipm ent returns a nswer-s upervision si gnals to t he public switched network w hen: • answered by the cal led station, • answered by the atten [...]

Issue 2.2 April 2005 5 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Overv iew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Intend ed Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 6 4620/4620S W/ 4621 SW IP Telephon e Rele ase 2.2 User Guide Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Call Handling Featu res . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Hold . . [...]

Contents Issue 2.2 April 2005 7 Chapter 5: Using the Web Access Applica tion . . . . . . . . . . . . . . 49 Intr oduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 We b Access Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Navigating W eb Pages . . . . . . . . . . . . . . . . . . .[...]

Contents 8 4620/4620S W/ 4621 SW IP Telephon e Rele ase 2.2 User Guide Feature Button Label ing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Changing a Phone/PC Ethernet Int erface . . . . . . . . . . . . . . . . . . . . . . 74 Selecting an Alter nate Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Chapter 7: [...]

Issue 2.2 April 2005 9 About This Gu id e Ove rview This guide covers how to use your new 4620/4620 SW/4621SW IP T elephone . The 4620/ 4620SW/4621SW is simple to use whil e of fering the latest advances in tel ephony systems. IP (Int ernet Prot ocol) telep hones obt ain thei r operational character istics from your cent ral telephone serv er rathe[...]

About This Guide 10 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide What’ s New in This Document Release 2.2 in t roduces the addi ti on of the 4621SW IP T elephone. The 4 621SW has almost the same appearance, user i nterface, and fun ctionality as the 4620/4621SW IP T elephones, but includes a backl i t display . Also wit h Release 2. 2[...]

Document Organiza tion Issue 2 .2 April 2005 11 Document Organization This guide cont ains the foll owing chapters: Conventions Used This guide uses the fo llowing textual , symbolic, and typog raphic conventi ons to hel p you interpr et inform ati on. Chapter 1: Introduc ing Y our 4620/4620SW/4621SW I P T elephone Describes each element on the fac[...]

About This Guide 12 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Symbolic Conve ntions Note: Note: This symbol precedes ad ditional informati on about a topic. T yp ographic Con ventions This guide uses the fo ll owing typographic convent ions: Related Document ation This gui de and other related documentat ion is available onl ine at t[...]

Issue 2 .2 April 2005 13 Chapter 1: Introduc ing Y our 4620/4 620SW/4621 SW IP T elephone Introduction This chapt er intr oduces you t o the lay out of t he 4620/4620SW/4621SW I P T elephone. It provides a descr iption for each funct ional button and other phone chara cteristi cs, briefly describes each 4620/4620SW/4621SW applicati on, and provides[...]

Introducing Your 4620/462 0SW/4621SW IP Telephone 14 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide The 4620/4620 SW/462 1SW IP T eleph one The 4620/4620SW/4621SW IP T elephone is an innovative telephone th at gives you access to the W orl d Wide Web whil e of fering the latest features and applications. The lar ge display area allows u p[...]

The 4620/4620SW/4621SW IP Telephone Issue 2 .2 April 2005 15 Figure 1: 4620/4620SW/4621SW IP T elephone 1 2 11 12 13 14 15 10 8 9 3 5 4 7 2 2 1 8 2 0 1 9 2 1 1 7 1 6 6 4 3[...]

Introducing Your 4620/462 0SW/4621SW IP Telephone 16 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide T able 1: 4620/4620SW/4621SW IP T elephone Button/ Feature Descripti ons Callout Number Button/Feat ure Name Button/Featur e Description 1 Message W aiting Lam p When lit, indicates you have a message wai ting on your voice messaging system[...]

The 4620/4620SW/4621SW IP Telephone Issue 2 .2 April 2005 17 11 Headset Wit h a headset connec ted, changes audio contro l from the handset or S peaker to the headset. 12 Mute LED Indicator Lights stead ily when the handset, heads et or S peaker i s muted. 13 Mute T urns of f the active S peaker , handset , or heads et microphone, to prevent the ot[...]

Introducing Your 4620/462 0SW/4621SW IP Telephone 18 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide About the Feature Ke y Exp ansion Unit (EU24/EU24BL) The Feature Key Expan sion Unit is an optional device that can be connected to your 4620 IP T elephone. The EU24 and EU24BL contain 24 button s onto which your System Administ ra tor sets[...]

Navigating Application Screens Issue 2 .2 April 2005 19 selecti on. When you enter text on a screen (for example, a S peed Dial button label) , several Line/Feat ure buttons provide ed iting featu res like backspac ing or hy phenation. Here is an e xample of t he dif ference between a Line /Feat ure butt on’ s functionality in the Phone applicat [...]

Introducing Your 4620/462 0SW/4621SW IP Telephone 20 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Four sof tkeys ( ) appear di rect ly below the di splay area . They all ow you to access t he other 4620 applicat ions. In an applica tion, they allow you to perf orm applicati on- specific function s, like add, save, edi t, delete, or canc[...]

4620/4620SW/4621SW IP Te lephone Applications Issue 2 .2 April 2005 21 Call Log Applicatio n The Call Log applicati on provides three lists, each showi ng up to 30 outgoi ng, incoming answered or missed calls. Use t his appli cation to call a pe rson direc tly from t he Call Log or to add a log entry ’s name and phone number to a S peed Dial butt[...]

Introducing Your 4620/462 0SW/4621SW IP Telephone 22 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Additional 4620 /4620SW/4621SW Functionality Push Feature Y our System Administ rator can “pu sh” a Web p age, a text messag e, an audio messa ge, or any combinatio n of those items to your 4620/46 20SW/4621SW IP T elephone. Dependi ng [...]

Issue 2 .2 April 2005 23 Chapter 2: Using Y our 4620/46 20SW/ 4621SW IP T elephone Introduction This chapter desc ribes how to make calls, recei ve calls, retrieve voi ce mail messages, and log of f your 4620/4620SW/4621SW IP T elephone. The telephone Line/Fea ture buttons that assist in cal l handlin g are also covered i n this c hapter . Call App[...]

Using Your 4620/ 4620SW/4621SW IP Telephone 24 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Note: Note: Y ou can set a n option for whether the Phone scr een displays when you make an outgoing call, or whe ther the current screen remains di splayed. See Applic ation Options in Chapter 6 : 4620/4620SW/4621SW IP T elephone Options for det[...]

Making Calls Issue 2 .2 April 2005 25 through - first you have to di al one or more digit s to obt ain an ou tside line, acces s your co rporate tel ephone network, or add some othe r code befo re you can retur n the call. As of Release 1.8 , the 4620 IP T elephone can, if appropria tely administered, automatical ly dial those “ext ra” digit s [...]

Using Your 4620/ 4620SW/4621SW IP Telephone 26 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Dialing a p arty using a S peed Dial button Automatic dia ling of pre-store d numbers is the most common method of automatic dial ing. Y ou can set up S peed Dial buttons and sel ect the par ty you want to cal l by pressing that button . For info[...]

Making Calls Issue 2 .2 April 2005 27 Calling a p arty from the Call Log Y our 4620 I P T elephone maint ains a log of up to 90 out going, incoming answer ed, and incoming unanswered cal ls to/ from your phone. Each log c an have up t o 30 call s. 1. T o call a par ty listed in the Call Log, press the Log sof tkey at the bo ttom of t he display are[...]

Using Your 4620/ 4620SW/4621SW IP Telephone 28 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Calling a p arty from the Web Access application Y our 4620’ s optional We b Access applicati on can automatically di al Web link s designated by the W eb p age author as phone numbers. T o call a p arty usin g a Web link, jus t select that lin[...]

Call Handling Features Issue 2 .2 April 2005 29 Conference The Conference feat ure al lows you to conference up to the maxi mu m number of p artie s set by your System Admin ist rator . Adding another p arty to a call 1. Dial the f irst p arty , then p ress the Confere nce ( ) button. The line ’s display ar ea changes t o white text with a d ark [...]

Using Your 4620/ 4620SW/4621SW IP Telephone 30 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Retr ieving th e held cal l Press the Line/ Featur e button on which the call is being held, or press the Hold () button. The call is now active . Mute During an active ca ll, the Mut e feature prevent s the p arty wi th whom you ar e speaking fr[...]

Call Handling Features Issue 2 .2 April 2005 31 Changing from the S peaker to the handset or headset Pick up the handset or act iv ate the headset. The indicat or next to the Speake r button goes off a nd audio control re verts to the hand set or headset as applic able . Changing from the handset or headset to the S p eake r Press the S peaker ( ) [...]

Using Your 4620/ 4620SW/4621SW IP Telephone 32 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide 3. If you do not want to announce the call , pres s the T ransfer ( ) butto n again and proceed to S tep 6. If you wish to wait for an answer and announce the call, see S tep 4. The call is sent t o the ext ension or n umber you dial ed. A two- s[...]

Logging Off the Phone Issue 2 .2 April 2005 33 Reinst ating the Phone After a Logoff T o reinst ate the phone af ter a l ogof f: 1. Using the dial pa d, enter your Extension number , then pres s Pound ( # ). The display prompt s for entr y of your password. 2. Using the dial pa d, enter your Password, then press the # key . The 4620 is now ready fo[...]

Using Your 4620/ 4620SW/4621SW IP Telephone 34 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide[...]

Issue 2 .2 April 2005 35 Chapter 3: Using t he S peed Di al Appl ication Introduction This chapter desc ri bes how to add, update, and delete a S peed Dial button label. Up to 108 S peed Dial buttons are allowed, each contai ning a name and corresponding tel ephone number . Entering Dat a on S peed Dial Screens Review this sectio n if you are unfam[...]

Using the S peed Dial A pplication 36 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Note: Note: Y ou can ent er text while on a call, but you a utomatically exit te xt entry mode if you go of f-hook ( either by t he headset/handset or by a f ixed button li ke T ransfer ). Y ou also exi t text entry mode if you cause ano ther screen to di[...]

Entering Data on Speed Dial Screens Issue 2 .2 April 2005 37 Name Entry Example T o add a S peed Dial button for T om Brown, you would typical ly pr ess the followi ng dial p ad number button/Ri ght Arrow softk ey in sequen ce: 8 (T) 666 (o) (Right Arrow sof tkey to move the cursor one sp ace to the right) 6 (m) 22 (b) 777 (r) 666 (o) 9 (w) 66 (n) [...]

Using the S peed Dial A pplication 38 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Adding a S peed Dial Button T o add a S peed Dial button: 1. Access the S peed Dial application by pre ssing the SpDi al softkey . The Speed Dial Main screen dis plays . Note: Note: Y our T elephone Administrator can turn off the abil ity to make changes [...]

Updating Speed Dial Button Label Information Issue 2 .2 April 2005 39 8. T o add another S peed Dial butto n, repeat this proc edure from S tep 2. 9. T o exit the S peed Dial applica tion, press the Phone/ Exit ( ) button. Note: Note: Y ou can po siti on an entry at the beg inni ng of t he list , out o f alphabet ical order , by placing a space, as[...]

Using the S peed Dial A pplication 40 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide 6. T o change the name, press t he Line/Feat ure button t o the lef t o f the Name f ield. Then us e the Lef t Arrow sof tkey and/or the Right Arrow softkey to move the cursor to the right of the character (s) to be changed. Pr ess the Backsp ace button t[...]

Deleting a Speed Dial Button Label Issue 2 .2 April 2005 41 5. Vis ually veri fy that you want to delete the Name and Number dis played, t hen choose one of the fol lowing options : If you want to Then Cancel the deletion wit hout removing this S peed Dial button Press Cancel . No deletion occurs. The Speed Dial Main screen displa ys . Complete rem[...]

Using the S peed Dial A pplication 42 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide[...]

Issue 2 .2 April 2005 43 Chapter 4: Using the Ca ll Log Applicat ion Introduction This chapter desc r ibes the th ree Call Logs available on your 4620 IP T elephone. It also provides procedures for addin g a Call Log entry to a S peed Dial button and deleting one or all Call Log entries. For informat ion on calling a party l isted in any Call Log, [...]

Using the Call Log Application 44 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Each Call Log c an cont ain a maximum of 30 e ntries. When a log c ont ains more than si x entries, Page Right and Page Left buttons he lp you scroll t hrough the log six ent ries at a time. Call s are listed in order from top t o bottom, the most recent cal [...]

Adding a Call Log Entry to a Speed Dial Button Issue 2 .2 April 2005 45 Adding a Call Log Entry to a S peed Dial Button T o add a Call L og entry t o a S peed Dial button: 1. Access the Call Log applic ation by pressing the Log sof tkey . The Missed Calls Ma in screen display s . 2. If the p a rt y for whom you want to create a S peed Dial button i[...]

Using the Call Log Application 46 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Deleting Call Log Entries Y ou can del ete a singl e Call Lo g entry or al l entr ies on a specific Call Log. Deleting a Singl e Call Log Entry T o delete a si ngle Call Log entry: 1. Access the Call Log applic ation by pressing the Log sof tkey . The Missed [...]

Disabling the Call Log Issue 2 .2 April 2005 47 Deleting All Ent ries from a Call Log T o delete all ent ries f rom a Call Log: 1. Access the Call Log applic ation by pressing the Log sof tkey . The Missed Calls Ma in screen display s . 2. T o clear the Missed Calls Log, proceed t o S tep 3. T o clear the Incoming Answered Calls Log, press the InAn[...]

Using the Call Log Application 48 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide[...]

Issue 2 .2 April 2005 49 Chapter 5: Using the W eb Access Applica ti on Introduction One of the exciti ng aspects of th e 4620 IP T elephon e is its opt ion al Web Acces s applicatio n. Y ou can ac tually u se your te lephone to a ccess you r Corporate intranet and the W orld Wide Web. Y our System Administr ator can optionally design a Home page o[...]

Using the W eb Access Ap plication 50 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide W eb Access Authentication Depending on how your W eb Access applicat io n is administered, you might have to provide identif i cation before gaini ng access to Web p ages. If you do not know your User ID or Password, cont act your System Administrator fo[...]

Navi ga tin g We b Page s Issue 2 .2 April 2005 51 Navi gating the Home Page an d Other S t andard-Size Web Pages T o navigate the home page and other stan dard-size W eb pages: 1. Access the Web Acces s screen by selecti ng the Web softkey at the bottom of the display area. The Home page display s . 2. If a line is not selec ted (highlighte d), fi[...]

Using the W eb Access Ap plication 52 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Entering T ext on Web Pages T ext entry p ages are those on which you can en ter dat a, for example, a name, a W eb addres s (URL), or ot her ident ifyi ng infor mati on. A s et of squar e brack et s, eac h sepa rat ed by three bl ank sp aces identi fies [...]

Entering Text on W eb Pages Issue 2 .2 April 2005 53 Entering Characte rs Using the Dialpad Use the dialp ad keys 0 through 9, * and # to enter character s in a text entry fiel d/l ine. When entering a name or other alphabetic t e xt , the firs t pr ess of a dialp ad key displ ays the firs t alphabeti c character associated wi th that key to t he r[...]

Using the W eb Access Ap plication 54 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Addin g a Speed Dial Butto n for a W eb Site T elephon e Number Some W eb sites might inc lude the ab ility to pa ss names an d associated telephone n umbers to the 4620 I P T elephone. In s uch cases, a pplicable Web pages di splay an Add T oSD sof tkey [...]

Issue 2 .2 April 2005 55 Chapter 6: 4620/4 620SW/4621 SW IP T elephone Options Introduction This chapter desc ribes how to set or view phone par ame ter s, includi ng: ● Displaying t he Phone scr een upon dial ing/answering ● Personali zing the ringing p attern ● Determini ng how you want the Redial feat ure to work (redial the l ast number c[...]

4620/4620SW/46 21SW IP Telephone Options 56 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Accessing the Options Main Menus T o access the Options main menu: 1. T o access the Opti ons application, press the Options button ( ) to the right of and below the sof tkeys. The fir st of two Opt ions Main screens dis plays . 2. Use the stand ard[...]

Application Options Issue 2 .2 April 2005 57 4. T o change the curr ent setting, pres s the corresponding Li ne/Feature button. The option sett ing may either “toggle,” pre sent a screen for you to specify a sett ing, or ask you to c hoose fr om a list o f alte rnatives. 5. Aft er changi ng an option, use the appropr i ate soft key to continue.[...]

4620/4620SW/46 21SW IP Telephone Options 58 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Setting the Phone Screen on An swer? Option When the Phone Screen on Answer? opt ion i s se t to Ye s , the Phone screen appear s in the display ar ea when you answer a call, regar dles s of the screen wit h which you are working. Y ou lose any un s[...]

Application Options Issue 2 .2 April 2005 59 Setting the Display C a ll T imers? Opti on Y our 4620/4620SW/4621 SW IP T elephone can displa y two types of Call T imers. The Call Ti me r displ ays in the top displ ay area and provides t he elap sed time yo u are connect ed on a call i n h:mm:ss (hou rs:minutes: seconds) for mat. The Hold Ti mer disp[...]

4620/4620SW/46 21SW IP Telephone Options 60 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Setting the Call Appearanc e Wid th When the Call Appearance Widt h is set to Full (the default) , each l ine on which a call appears extends the f ull wid th of the di splay . Messages show in t he ca ll appear ance display area. When this op tio n[...]

Personal Ringing Options Issue 2 .2 April 2005 61 Call Log Enabled (activ e) is the default . For pr ivacy purposes, you can change t he st atus to Disabled , to stop call logg ing and delete any call s cu rr ently logged. 1. T o change this op tion, pr ess the cor responding Line/Feature button. 2. Press the Line/Featur e butt on for t he next set[...]

4620/4620SW/46 21SW IP Telephone Options 62 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide S t atus Scr een Viewing Options Four views of telephone and syst em information are ava il abl e. A user generally does not need to view this infor mation. However , if problems occu r , your System Administra tor might ask you to report cer t ain [...]

Changing t he Display Co ntrast Issue 2 .2 April 2005 63 V iewing Interface S t atu s Y our phone intera ct s with several system hardware devi ces and system soft ware. This screen provides in formation about t hree of t he main interfaces . V iewing Miscellaneo us S t atus Three miscel laneous st atus s creens p rovide addi tional inf ormation ab[...]

4620/4620SW/46 21SW IP Telephone Options 64 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide 4. Save the contrast level you set by pre ssing the Save so ftkey , or , to r estore t he previous setting wi thout changing the contras t, press the Cancel sof tkey . The fir st Options Mai n screen di splays . V iewing the Network Audio Quality In[...]

Backup/Restore Options Issue 2 .2 April 2005 65 3. T o proceed, selec t the Line/Featur e butt on on either side of Ye s . T o r eturn to the Optio ns Main screen without logging off, select t he Line/Feat ure butto n on either side of No . Selectin g Y es unregisters your phone from the call server , deleting your Call Log entries and returni ng a[...]

4620/4620SW/46 21SW IP Telephone Options 66 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide T o verify or change any of these opt ions, sel ect Back up/Restore from the second Options Main scree n. Doing so displays the Back up/Restore Main s creen cont aining all rel ated backup/ restore opt ions and settings. Note: Note: On the Backup/Re[...]

Backup/Restore Options Issue 2 .2 April 2005 67 Setting the Automatic Backup Option Y ou must c hange the Aut omatic Backup set ting to Enabled to automati cal ly back up your options settings, Feat ure button l abels, and S peed Dial butto n labels, names and numbers whenever you change any of these val ues. If this setting is Disabled , you might[...]

4620/4620SW/46 21SW IP Telephone Options 68 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide V erifying Backu p/Retrieval S t atus T o determine whether the most recent backup and/or retrie val was successf ul, sel ect FTP S t atus on the Backup/Restore Mai n screen. The FTP S tatus screen displays the followi ng mes sages fo r the last bac[...]

Backup/Restore Options Issue 2 .2 April 2005 69 Retrieving a nd Restoring D at a from a Backup File Restoring dat a from your most rec ent backu p file is a two-step proces s. First you sta rt backup file ret ri e va l (usually fo llowing a system fai lure or phone replac ement). Then you confir m that you want the retrieved dat a to replace the ph[...]

4620/4620SW/46 21SW IP Telephone Options 70 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Note: Note: Y our T elephone Administrator can turn off the abil ity to make changes to the S peed Dial bu ttons. In t his case, you will be able to retr ieve the backup file a s normal, but any changes you may have made to that ba ckup fi le’ s S[...]

Backup/Restore Options Issue 2 .2 April 2005 71 2. Choose one of the foll owing option s: If you want to Then Add or update the Server IP Address Select the Line/ Feat ure button next to Server IP Address . The FTP Server Address Input scr een dis plays. The top display area prompt s “Enter IP address ” (if no server name is currentl y assigned[...]

4620/4620SW/46 21SW IP Telephone Options 72 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide 3. Repeat this procedure f rom S tep 1 for each FTP setting you want to add or modify . Feature Bu tton Labeli ng Line/Feat ure but tons ( ) appear on both si des of the t elephone’ s display area. These buttons prov ide call appearances (Li nes).[...]

Feature Button Labeling Issue 2 .2 April 2005 73 3. Choose one of the foll owing option s: 4. If Right/ Lef t Page indicators appear in the sof tkey button area, your phone has more than one pa ge of Fe ature buttons. Use the Ri ght or Left Page button t o move to the p age on which you want to r e-label on e or more Fea ture butt ons. As you move [...]

4620/4620SW/46 21SW IP Telephone Options 74 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide 6. T o re-l abel a Feature button, use the dialp ad and any appli cabl e Line/Featur e buttons, to enter t he new label (13 or fewer charac ters). T o restore the defaul t label t o the sel ected Feature but ton, select Clear to remove the labe l yo[...]

Selectin g an Altern ate Lang uage Issue 2 .2 April 2005 75 Selecting an Alt ernate Language Users can change the user int erface language their 4620/4620SW/4621SW IP T e leph ones display . The specific languag es supported depend on the telepho ne model (4620 or 4620SW/ 4621SW) and its so ftware . The 4620 IP T elephone always supports the fol lo[...]

4620/4620SW/46 21SW IP Telephone Options 76 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide 3. Choose one of the foll owing option s: If you want to Then Proceed to change the current langua ge to the new language Select either Y es softkey . The active language changes to the new language you selected. The second Opti ons Main screen re-d[...]

Issue 2 .2 April 2005 77 Chapter 7: Headset s and Handse t s Introduction This chapt er provides inform ation about headsets and specia lized handset s t hat are comp atibl e with your IP telephone. Headset s for 4600 Series IP T elephones A vaya suppo rts onl y those headsets and headset adapt ers that carry an A v aya brand or logo. There are a v[...]

Head sets an d Hand set s 78 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Note: Note: If your IP tel ephone does not have a fixed headset button, your Syst em Administr ator must admini ster your phone for headset oper ation when u sing the HIP Cord. Handset s for 460 0 Series IP T elephones S pecialized hands et s are availab le for no[...]

Issue 2 .2 April 2005 79 Chapter 8: T elephone Management and Troubleshoot ing Introduction The 4600 Series IP T elephones are relative ly trouble free. Thi s chapter provide s help ful inform ation for: ● Interpr eting the dif ferent ri nger to nes you hear . ● Interpr eting the 4620’ s display symbols. ● T esting your t elephone to ensure[...]

Telephone Management and Trouble shooting 80 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Ringing (Incoming) T ones Meaning 1 Ring ------ -- Call from another extensi on. 2 R ings -- ----- ------ - Call from outsi de or the System Administr ator . 3 Rings ------ -- ---- ----- - Priori ty call from another ext ension, or from an Automati[...]

Interpreting Display Icons Issue 2 .2 April 2005 81 Interp retin g Di spla y Ic ons As you become more familiar with your IP telephone’ s display , you will re cognize the icons or symbols associ ated with the st ate of a call or the st ate of the phone. This chart provide s an overview of the icons you might see. Check with your System Admini st[...]

Telephone Management and Trouble shooting 82 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide T esting Y our Phone The T est feature allows you to verify that your telephone’ s lights and displ ay are opera ting properly . T es ting the T elepho ne’ s Light s and D isplay 1. With the telephone i dle (on- hook), press a nd release the Mu[...]

Basic Troubleshooting Chart Issue 2 .2 April 2005 83 S peaker does no t operate Ask your System Administr ator if you r S peaker was disabl ed. Phone does not ring Use the Up/Down V olume keys to s et your ringer volume to a higher level . From another phone, pl ace a call to your extension to t est thi s suggested s olution. Display shows an err o[...]

Telephone Management and Trouble shooting 84 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Audio qualit y is poor , specifical ly , you hear an echo while us ing a handset , st atic, sudden sil ences (gap s in speech), clipped or garbled speech, et c. V arious potentia l net work problems might be causing t he problem. Access the Network[...]

Troubleshooting 4620/4620S W/4621 SW Applications Issue 2 .2 April 2005 85 T roublesh ooting 4620/46 20SW/4621SW Applica tions Problem/Symptom Suggest ed Resolution GENERAL: A feature does no t work as indicat ed in thi s guide, or does not work as it had previ ously worked V erify t he procedure and re try . Check below to troubleshoot the specifi[...]

Telephone Management and Trouble shooting 86 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide CALL LOG APPLICA TION: Y ou cannot dial out after selec ti ng a call log entry Check that all call appea rance s (incoming/ outgoing l ines) are no t already in use. If all lines are in use, wait until a line is avai lab le to make your ca ll. Y ou[...]

Resetting and Power Cycling the IP Telephone Issue 2 .2 April 2005 87 Resetting and Power Cycling t he IP T elephone Reset your IP tel ephone when ot her troublesh ooti ng suggestions do not corr ect the problem or aft er being a dvised to do so by you r System Admini strator . ! CAUTION: CAUTION: Use a Power Cycle only with t he approv al of your [...]

Telephone Management and Trouble shooting 88 4620/4620SW /4621SW IP Tel ephone Release 2.2 User Guide Power Cycling the Phone Use the power cycle wi th your System Administ rator ’s approv al. Use power cyclin g only if the basic or programmed res et pro cedure cannot be performed or does not correct t he problem: 1. Unplug the phone and plug it [...]

Issue 2 .2 April 2005 89 Ind ex Index Numerical 4600 Seri es IP Telep hones Hands ets . . . . . . . . . . . . . . . . . . . . 78 Headsets for . . . . . . . . . . . . . . . . . . 77 4620/46 20SW/462 1SW Applic ations, T roublesho oting 85 4620/46 20SW/4621SW IP Telep hone . . . . . . . . 14 Addition al Functiona lit y . . . . . . . . . . . . . 22 il[...]

90 462 0/4620SW/ 4621SW IP Tel ephone Rele ase 2.2 Use r Guide Index E Editing Durin g or After Data Entry . . . . . . . . . . 36 Enabling /Disab ling the Ca ll Log . . . . . . . . . . . 60 Entering C haracters U sing the D ialpad . . . . . . 35 , 53 Entering Da ta on Speed Dia l Screens . . . . . . . . 35 Entering T ext on We b Pages . . . . . . .[...]

Issue 2 .2 April 2005 91 Ind ex P Page Right/Le ft buttons . . . . . . . . . . . . . . 16 Paging i ndicator . . . . . . . . . . . . . . . . . . 16 Password . . . . . . . . . . . . . . . . . . . . . 70 PC Eth erne t/Pho ne Int erf ac e, Ch angin g . . . . . . . 74 Personal Ringin g Options . . . . . . . . . . . . . 61 Phone App lication . . . . . . [...]

92 462 0/4620SW/ 4621SW IP Tel ephone Rele ase 2.2 Use r Guide Index Viewin g the Network Audio Qu ality . . . . . . . . . 64 Visual A lerting, Sett ing . . . . . . . . . . . . . . . 60 Voice M ail Mess age, Retrie ving a . . . . . . . . . . 32 Voice M essage Ligh t . . . . . . . . . . . . . . . . 16 Volume Contro l butto ns . . . . . . . . . . . .[...]