Avaya 5620SW + EU24 manual

IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13 th January 2005)[...]

Page ii - Contents Page ii - Contents IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) The 5620 IP Telephone ......................................................................................... 6 Overview of the 5620 .....................................................................................[...]

Contents - Page iii IP Office (R3.0) 5620SW + EU24 User’s Guide Contents - Page iii 40DHB0002USEP – Issue 1 (13th January 2005) Function Keys ..................................................................................................... 27 Overview of F unction Ke ys .......................................................................[...]

Page iv - Contents Page iv - Contents IP Office (R3.0) 5620SW + EU24 User’s Guide Error! No text of specified style in document. HfAns - Internal Auto-Answe r (!) ............................................................................................... ..................... 42 HGEna - Hunt Group En able .....................................[...]

Contents - Page v IP Office (R3.0) 5620SW + EU24 User’s Guide Contents - Page v 40DHB0002USEP – Issue 1 (13th January 2005) System Features ................................................................................................. 56 Introduc tion ...........................................................................................[...]

Page 6 - Overview of the 5620 The 5620 IP Telephone Page 6 - Overview of the 5620 IP Office (R3.0) 5620SW + EU24 User’s Guide The 5620 IP Telephone Error! No text of specified style in document. The 5620 IP T elephone Overview of the 5620 This guide covers the use of the Avaya 5620 telephone, running in Key and Lamp mode, on Avaya IP Office telep[...]

Overview of the 5620 The 5620 IP Telephone - Page 7 IP Office (R3.0) 5620SW + EU24 User’s Guide The 5620 IP Telephone - Page 7 40DHB0002USEP – Issue 1 (13th January 2005) Overview of the 5620 5. Call Handling Buttons: See Basic Call Handling on page 10. • Hold: Red button used to place a call on hold • Transfer: Transfers a call to another [...]

Page 8 - Call Appearance Keys The 5620 IP Telephone Page 8 - The 5620 IP Telephone IP Office (R3.0) 5620SW + EU24 User’s Guide Call Appearance Keys 40DHB0002USEP – Issue 1 (13th January 2005) Call Appearance Keys There are four pages of Call Appearance and Function Keys. You can step through these with the keys. At default, first page of the ma[...]

Call Appearance Keys The 5620 IP Telephone - Page 9 IP Office (R3.0) 5620SW + EU24 User’s Guide The 5620 IP Telephone - Page 9 40DHB0002USEP – Issue 1 (13th January 2005) Call Appearance Keys System Features System Features can only be set against soft Function Keys by your System Administrator. However, your System Administrator may allocate y[...]

Page 10 - Answer Incoming Calls Basic Call Handling Features Page 10 - Basic Call Handling Features IP Office (R3.0) 5620SW + EU24 User’s Guide Answer Incoming Calls 40DHB0002USEP – Issue 1 (13th January 2005) Basic Call Handling Features Answer Incoming Calls When a call arrives at your 5620 telephone, you will hear a ringing tone and a blinki[...]

Headset Working Basic Call Handling Features - Page 11 IP Office (R3.0) 5620SW + EU24 User’s Guide Basic Call Handling Features - Page 11 40DHB0002USEP – Issue 1 (13th January 2005) Headset Working Headset Working When a headset is to be used on your 5620, it must be plugged in to the headset socket on the side of your 5620 telephone. To activa[...]

Page 12 - Mute Basic Call Handling Features Page 12 - Basic Call Handling Features IP Office (R3.0) 5620SW + EU24 User’s Guide Mute 40DHB0002USEP – Issue 1 (13th January 2005) Mute During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Sp[...]

Transfer Basic Call Handling Features - Page 13 IP Office (R3.0) 5620SW + EU24 User’s Guide Basic Call Handling Features - Page 13 40DHB0002USEP – Issue 1 (13th January 2005) Transfer Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another ex[...]

Page 14 - Overview of Speed Dials Speed Dials Page 14 - Speed Dials IP Office (R3.0) 5620SW + EU24 User’s Guide Overview of Speed Dials 40DHB0002USEP – Issue 1 (13th January 2005) S peed Dials Overview of Speed Dials The 5620 can store up to 108 personal speed dials, accessed by selecting SpDial on the display. • The speed dials are sorted al[...]

Using Speed Dials Speed Dials - Page 15 IP Office (R3.0) 5620SW + EU24 User’s Guide Speed Dials - Page 15 40DHB0002USEP – Issue 1 (13th January 2005) Using Speed Dials Using Speed Dials Dialing a Speed Dial You can use the speed dial directory to make a call with the handset on hook or off hook. 1. Press SpDial to display the speed dial directo[...]

Page 16 - Using Speed Dials Speed Dials Page 16 - Speed Dials IP Office (R3.0) 5620SW + EU24 User’s Guide Using Speed Dials 40DHB0002USEP – Issue 1 (13th January 2005) Adding a New Speed Dial 1. Press SpDial followed by Add . If Add does not appear, then the speed dial list is full. Hence, you must first delete an existing entry before adding a[...]

Using Speed Dials Speed Dials - Page 17 IP Office (R3.0) 5620SW + EU24 User’s Guide Speed Dials - Page 17 40DHB0002USEP – Issue 1 (13th January 2005) Using Speed Dials 6. The Number menu is displayed. Enter the required number, including any external line access digit (9 say): • If you make a mistake, use or to move the cursor to the right of[...]

Page 18 - Overview of the Call Log Using the Call Log Page 18 - Using the Call Log IP Office (R3.0) 5620SW + EU24 User’s Guide Overview of the Call Log 40DHB0002USEP – Issue 1 (13th January 2005) Using the Call Log Overview of the Call Log The 5620 maintains a call log, accessed by selecting Log on the display. The call logs keeps logs of misse[...]

Using the Call Logs Using the Call Log - Page 19 IP Office (R3.0) 5620SW + EU24 User’s Guide Using the Call Log - Page 19 40DHB0002USEP – Issue 1 (13th January 2005) Using the Call Logs Using the Call Logs Apart from using the call logs for information, you can turn a call log entry into a speed dial for future calls. You can also delete indivi[...]

Page 20 - Using the Call Logs Using the Call Log Page 20 - Using the Call Log IP Office (R3.0) 5620SW + EU24 User’s Guide Using the Call Logs 40DHB0002USEP – Issue 1 (13th January 2005) To Turn a Log Entry into a Speed Dial 1. Locate the log entry in which you are interested from Missed , InAns or Outgo . 2. Press the or key adjacent to it. 3. [...]

Telephone Options Overview Changing the 5620 Options - Page 21 IP Office (R3.0) 5620SW + EU24 User’s Guide Changing the 5620 Options - Page 21 40DHB0002USEP – Issue 1 (13th January 2005) Telephone Options Overview Changing the 5620 Options Telephone Options Overview The Options button will allow viewing and configuring of certain phone settings[...]

Page 22 - Application Options Changing the 5620 Options Page 22 - Changing the 5620 Options IP Office (R3.0) 5620SW + EU24 User’s Guide Application Options 40DHB0002USEP – Issue 1 (13th January 2005) Application Options Redial Redial can be configured to dial the last number dialed or list the last three numbers dialed for you to choose from. T[...]

Application Options Changing the 5620 Options - Page 23 IP Office (R3.0) 5620SW + EU24 User’s Guide Changing the 5620 Options - Page 23 40DHB0002USEP – Issue 1 (13th January 2005) Application Options Display Call Timers This action controls whether the duration of the current call is displayed or not. If set to Yes , the duration of the current[...]

Page 24 - Personal Ringing Changing the 5620 Options Page 24 - Changing the 5620 Options IP Office (R3.0) 5620SW + EU24 User’s Guide Personal Ringing 40DHB0002USEP – Issue 1 (13th January 2005) Personal Ringing You can choose from among eight different ring patterns. This alters the tone and style of ringing used by the 5620, e.g. the number of[...]

Adjusting the Display Contrast Changing the 5620 Options - Page 25 IP Office (R3.0) 5620SW + EU24 User’s Guide Changing the 5620 Options - Page 25 40DHB0002USEP – Issue 1 (13th January 2005) Adjusting the Display Contrast Adjusting the Display Contrast You can adjust the contrast level on the telephone display. You can choose from among fifteen[...]

Page 26 - Changing Feature Key Labels Changing the 5620 Options Page 26 - Changing the 5620 Options IP Office (R3.0) 5620SW + EU24 User’s Guide Changing Feature Key Labels 40DHB0002USEP – Issue 1 (13th January 2005) Changing Feature Key Labels This action is not supported with the 5620 IP Telephone on Avaya IP Office System. Language Selection [...]

Overview of Function Keys Function Keys - Page 27 IP Office (R3.0) 5620SW + EU24 User’s Guide Function Keys - Page 27 40DHB0002USEP – Issue 1 (13th January 2005) Overview of Function Keys Function Keys Overview of Function Keys Both the left hand and right hand Function Keys can be used to access a range of features. The display adjacent to the[...]

Page 28 - Function Key Programming Function Keys Page 28 - Function Keys IP Office (R3.0) 5620SW + EU24 User’s Guide Function Key Programming 40DHB0002USEP – Issue 1 (13th January 2005) Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature, it allows you to program further features again[...]

Function Key Programming Function Keys - Page 29 IP Office (R3.0) 5620SW + EU24 User’s Guide Function Keys - Page 29 40DHB0002USEP – Issue 1 (13th January 2005) Function Key Programming Shorthand Programming Mode 1. Press Admin or Admin 1 . See Function Key Programming on page 28. 2. The Admin or Admin1 menu appears as follows: Admin Pages With[...]

Page 30 - Function Key Features Function Keys Page 30 - Function Keys IP Office (R3.0) 5620SW + EU24 User’s Guide Function Key Features 40DHB0002USEP – Issue 1 (13th January 2005) Longhand Programming 1. Press Admin . See Function Key Programming on page 28. 2. Pressing Expl? . The longhand text for the function is shown at the top of the displ[...]

Function Key Features Function Keys - Page 31 IP Office (R3.0) 5620SW + EU24 User’s Guide Function Keys - Page 31 40DHB0002USEP – Issue 1 (13th January 2005) Function Key Features Group (#) Answer or clear calls ringing a specific group. This function requires entry of the gr oup number (allocated by your System Administrator). When programmed,[...]

Page 32 - Function Key Features Function Keys Page 32 - Function Keys IP Office (R3.0) 5620SW + EU24 User’s Guide Function Key Features 40DHB0002USEP – Issue 1 (13th January 2005) AD - Abbreviated Dial (!) Dial the displayed number. This function requires entry of a number to dial when programmed. The AD key displays that number. This function [...]

Function Key Features Function Keys - Page 33 IP Office (R3.0) 5620SW + EU24 User’s Guide Function Keys - Page 33 40DHB0002USEP – Issue 1 (13th January 2005) Function Key Features Busy - Busy Sets the extension as being busy. This feature is not applicable when working with multiple Call Appearance lines as all the call appearance lines must be[...]

Page 34 - Function Key Features Function Keys Page 34 - Function Keys IP Office (R3.0) 5620SW + EU24 User’s Guide Function Key Features 40DHB0002USEP – Issue 1 (13th January 2005) ClrCW - Clear CW Clears the current connected call and connects any waiting call. This feature is not applicable when working with multiple Call Appearance lines. Thi[...]

Function Key Features Function Keys - Page 35 IP Office (R3.0) 5620SW + EU24 User’s Guide Function Keys - Page 35 40DHB0002USEP – Issue 1 (13th January 2005) Function Key Features CPkUp - Call Pickup (!) Answer a call ringing elsewhere on the telephone system. This function does not require any data entered when programmed. This function can be[...]

Page 36 - Function Key Features Function Keys Page 36 - Function Keys IP Office (R3.0) 5620SW + EU24 User’s Guide Function Key Features 40DHB0002USEP – Issue 1 (13th January 2005) DCW - Dial CW Allows the user to force another extension to have call waiting mode on for the duration of a call attempt. This function is not supported in the USA. T[...]

Function Key Features Function Keys - Page 37 IP Office (R3.0) 5620SW + EU24 User’s Guide Function Keys - Page 37 40DHB0002USEP – Issue 1 (13th January 2005) Function Key Features DNDOf - Do Not Disturb Off Takes the extension out of 'do not disturb' (no calls) mode. This function does not required any data to be entered when programm[...]

Page 38 - Function Key Features Function Keys Page 38 - Function Keys IP Office (R3.0) 5620SW + EU24 User’s Guide Function Key Features 40DHB0002USEP – Issue 1 (13th January 2005) Drop - Drop (!) Clears a current calls. This function does not require any data entered when programmed. This function can be programmed through the phone by the user[...]

Function Key Features Function Keys - Page 39 IP Office (R3.0) 5620SW + EU24 User’s Guide Function Keys - Page 39 40DHB0002USEP – Issue 1 (13th January 2005) Function Key Features FwBNo - Forw ard On Busy Number Sets the extensions forwarding number for use with forward on busy and forward on no answer. This feature requires the target number t[...]

Page 40 - Function Key Features Function Keys Page 40 - Function Keys IP Office (R3.0) 5620SW + EU24 User’s Guide Function Key Features 40DHB0002USEP – Issue 1 (13th January 2005) FwdH+ - Forw ard Hunt Group Calls On Switches the extension to forward hunt group calls it receives. Note: Calls are only forwarded when forward unconditional (see CF[...]

Function Key Features Function Keys - Page 41 IP Office (R3.0) 5620SW + EU24 User’s Guide Function Keys - Page 41 40DHB0002USEP – Issue 1 (13th January 2005) Function Key Features FwNOn - Forw ard On No Answer On Switches the extension to forward on no answer on. This function does not required any data to be entered when programmed and cannot [...]

Page 42 - Function Key Features Function Keys Page 42 - Function Keys IP Office (R3.0) 5620SW + EU24 User’s Guide Function Key Features 40DHB0002USEP – Issue 1 (13th January 2005) HdSet - Headset Toggle (!) This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an Adm[...]

Function Key Features Function Keys - Page 43 IP Office (R3.0) 5620SW + EU24 User’s Guide Function Keys - Page 43 40DHB0002USEP – Issue 1 (13th January 2005) Function Key Features HGEna - Hunt Group Enable Sets the extension's membership of a group or groups as enabled. This function does not take the Hunt Group In/Out of Service. This fun[...]

Page 44 - Function Key Features Function Keys Page 44 - Function Keys IP Office (R3.0) 5620SW + EU24 User’s Guide Function Key Features 40DHB0002USEP – Issue 1 (13th January 2005) HGOS+ - Set Hunt Group Out of Service Put a specific hunt group out of service mode. This function requires the hunt group number to be entered when programmed. The h[...]

Function Key Features Function Keys - Page 45 IP Office (R3.0) 5620SW + EU24 User’s Guide Function Keys - Page 45 40DHB0002USEP – Issue 1 (13th January 2005) Function Key Features IAuto - Automatic Intercom Connects call to the extension without ringing. This function requires entry of an extens ion number when programmed. The target extension [...]

Page 46 - Function Key Features Function Keys Page 46 - Function Keys IP Office (R3.0) 5620SW + EU24 User’s Guide Function Key Features 40DHB0002USEP – Issue 1 (13th January 2005) Listn - Call Listen Allow the extension to listen to groups calls to the target extension. The call parties cannot hear the listening extension. This function require[...]

Function Key Features Function Keys - Page 47 IP Office (R3.0) 5620SW + EU24 User’s Guide Function Keys - Page 47 40DHB0002USEP – Issue 1 (13th January 2005) Function Key Features NATim - Set No Answer Time Sets the extension's no answer time after which ringing calls are forwarded or go to voicemail. This function requires the time in sec[...]

Page 48 - Function Key Features Function Keys Page 48 - Function Keys IP Office (R3.0) 5620SW + EU24 User’s Guide Function Key Features 40DHB0002USEP – Issue 1 (13th January 2005) Park - Call Park to Other Extension (!) Allows a call to be parked against another extension. Depending on the other extension's type, its parked call indication[...]

Function Key Features Function Keys - Page 49 IP Office (R3.0) 5620SW + EU24 User’s Guide Function Keys - Page 49 40DHB0002USEP – Issue 1 (13th January 2005) Function Key Features PickA - Call Pickup Any Pickup any ringing call. This function does not require any data entered when programmed. This function cannot be programmed through the phone[...]

Page 50 - Function Key Features Function Keys Page 50 - Function Keys IP Office (R3.0) 5620SW + EU24 User’s Guide Function Key Features 40DHB0002USEP – Issue 1 (13th January 2005) Quota - Clear Quota Clears (resets) the time quota for connections to a specified external data service (eg. the internet). This function requires entry of the servic[...]

Function Key Features Function Keys - Page 51 IP Office (R3.0) 5620SW + EU24 User’s Guide Function Keys - Page 51 40DHB0002USEP – Issue 1 (13th January 2005) Function Key Features RBSeq - Set Ringback Sequence Sets the ringing pattern (sequence) used for voicemail and ringback calls. This function is currently not supported on the 5620 telephon[...]

Page 52 - Function Key Features Function Keys Page 52 - Function Keys IP Office (R3.0) 5620SW + EU24 User’s Guide Function Key Features 40DHB0002USEP – Issue 1 (13th January 2005) Resum - Resume Call Resume a call previously suspended into a specified ISDN exchange slot. This function is not supported in the USA. This function requires the exch[...]

Function Key Features Function Keys - Page 53 IP Office (R3.0) 5620SW + EU24 User’s Guide Function Keys - Page 53 40DHB0002USEP – Issue 1 (13th January 2005) Function Key Features SAC - Send All Calls (!) Switch do not disturb on/off. This function does not require any data entered when programmed. This function can be programmed through the ph[...]

Page 54 - Function Key Features Function Keys Page 54 - Function Keys IP Office (R3.0) 5620SW + EU24 User’s Guide Function Key Features 40DHB0002USEP – Issue 1 (13th January 2005) Suspe - Suspend Call Suspend the current call at the exchange. If no exchange slot number is specified when the function is programmed, exchange slot 0 is used. This [...]

Function Key Features Function Keys - Page 55 IP Office (R3.0) 5620SW + EU24 User’s Guide Function Keys - Page 55 40DHB0002USEP – Issue 1 (13th January 2005) Function Key Features VMRB+ - Voicemail Ringback On Switches voicemail ringback for the extension on/off. This function does not require any data entered when programmed. This function can[...]

Page 56 - Introduction System Features Page 56 - System Features IP Office (R3.0) 5620SW + EU24 User’s Guide Introduction 40DHB0002USEP – Issue 1 (13th January 2005) System Features Introduction As well as your phones specific features, y ou can access a number of system features by dialing short codes. These instructions are for the system&apo[...]

Call Waiting System Features - Page 57 IP Office (R3.0) 5620SW + EU24 User’s Guide System Features - Page 57 40DHB0002USEP – Issue 1 (13th January 2005) Call Waiting Call Waiting Call Waiting tells you if another call arrives while you are already making a call by providing call waiting tone. If you hear the call waiting tone, either end your c[...]

Page 58 - Voicemail Page 58 - IP Office (R3.0) 5620SW + EU24 User’s Guide Voicemail 40DHB0002USEP – Issue 1 (13th January 2005) Voicemail Where your system has voicemail support and has been installed: • To switch voicemail on dial *18 , to switch it off dial *19 . • To retrieve your voicemail, use the code *17 . Your voicemail may be set u[...]

Overview of Web Browsing Web Browsing - Page 59 IP Office (R3.0) 5620SW + EU24 User’s Guide Web Browsing - Page 59 40DHB0002USEP – Issue 1 (13th January 2005) Overview of Web Browsing W eb Browsing Overview of Web Browsing The 5620 can act as a web browser for WAP (Wireless Application Protocol) web sites. These web sites contain pages written [...]

Page 60 - Web Navigation Controls Web Browsing Page 60 - Web Browsing IP Office (R3.0) 5620SW + EU24 User’s Guide Web Navigation Controls 40DHB0002USEP – Issue 1 (13th January 2005) Web Navigation Controls Having pressed display Web to access your default WAP website, the 5620 display shows a number of navigation controls. • Navigation Icon B[...]

Entering Data - Page 61 IP Office (R3.0) 5620SW + EU24 User’s Guide - Page 61 40DHB0002USEP – Issue 1 (13th January 2005) Entering Data Entering Data Some web pages may require you to enter data into a text field and then submit that data. For example, if you browse to a s earch engine web site like Google, you may be asked to enter a search fi[...]

Page 62 - Overview Management and Troubleshooting Page 62 - Management and Troubleshooting IP Office (R3.0) 5620SW + EU24 User’s Guide Overview 40DHB0002USEP – Issue 1 (13th January 2005) Management and T roubleshooting Overview The 5620 IP Telephones are relatively trouble-free. This chapter provides helpful information for: • Testing your t[...]

Troubleshooting Chart Management and Troubleshooting - Page 63 IP Office (R3.0) 5620SW + EU24 User’s Guide Management and Troubleshooting - Page 63 40DHB0002USEP – Issue 1 (13th January 2005) Troubleshooting Chart Problem/Symptom Suggested Solution Characters do not appear on the display screen. See " Phone does not activate when connected[...]

Page 64 - Resetting the IP Telephone Management and Troubleshooting Page 64 - Management and Troubleshooting IP Office (R3.0) 5620SW + EU24 User’s Guide Resetting the IP Telephone 40DHB0002USEP – Issue 1 (13th January 2005) Resetting the IP Telephone Reset your IP Telephone when other troubleshooting suggestions do not correct the problem or af[...]

EU24 Overview EU24 Expansion Module - Page 65 IP Office (R3.0) 5620SW + EU24 User’s Guide EU24 Expansion Module - Page 65 40DHB0002USEP – Issue 1 (13th January 2005) EU24 Overview EU24 Exp ansion Module EU24 Overview The EU24 Expansion Module is an optional device that can be connected to your 5620 IP Telephone to extend the number of call appe[...]

Page 66 - Using the EU24 Expansion Module EU24 Expansion Module Page 66 - EU24 Expansion Module IP Office (R3.0) 5620SW + EU24 User’s Guide Using the EU24 Expansion Module 40DHB0002USEP – Issue 1 (13th January 2005) Using the EU24 Expansion Module The following sections explain how to use the features of the EU24 Expansion Module. For more info[...]

Index - Page 67 IP Office (R3.0) 5620SW + EU24 User’s Guide Index - Page 67 40DHB0002USEP – Issue 1 (13th January 2005) Index Abbreviated Dial ............................................ 32 Program .................................................... 52 Absent Text ................................................... 32 Absnt ..................[...]

Page 68 - Index Page 68 - Index IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Do Not Disturb Exception Add ........................................... 40 Exception Delete ....................................... 40 Off ............................................................. 40 On ..................[...]

Index - Page 69 IP Office (R3.0) 5620SW + EU24 User’s Guide Page 69 - Index 40DHB0002USEP – Issue 1 (13th January 2005) OCSeq ........................................................... 49 On Busy Forward Calls ............................................ 42 On No Answer Forward Calls ............................................ 43 Option butto[...]

IP Office (R3.0) 5620SW + EU24 User’s Guide 40DHB0002USEP – Issue 1 (13th January 2005) Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to th[...]