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Avaya 7960 manual

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Bom manual de uso

As regras impõem ao revendedor a obrigação de fornecer ao comprador o manual com o produto Avaya 7960. A falta de manual ou informações incorretas fornecidas ao consumidor são a base de uma queixa por não conformidade do produto com o contrato. De acordo com a lei, pode anexar o manual em uma outra forma de que em papel, o que é frequentemente utilizado, anexando uma forma gráfica ou manual electrónicoAvaya 7960 vídeos instrutivos para os usuários. A condição é uma forma legível e compreensível.

O que é a instrução?

A palavra vem do latim "Instructio" ou instruir. Portanto, no manual Avaya 7960 você pode encontrar uma descrição das fases do processo. O objetivo do manual é instruir, facilitar o arranque, a utilização do equipamento ou a execução de determinadas tarefas. O manual é uma coleção de informações sobre o objeto / serviço, um guia.

Infelizmente, pequenos usuários tomam o tempo para ler o manual Avaya 7960, e um bom manual não só permite conhecer uma série de funcionalidades adicionais do dispositivo, mas evita a formação da maioria das falhas.

Então, o que deve conter o manual perfeito?

Primeiro, o manual Avaya 7960 deve conte:
- dados técnicos do dispositivo Avaya 7960
- nome do fabricante e ano de fabricação do dispositivo Avaya 7960
- instruções de utilização, regulação e manutenção do dispositivo Avaya 7960
- sinais de segurança e certificados que comprovam a conformidade com as normas pertinentes

Por que você não ler manuais?

Normalmente, isso é devido à falta de tempo e à certeza quanto à funcionalidade específica do dispositivo adquirido. Infelizmente, a mesma ligação e o arranque Avaya 7960 não são suficientes. O manual contém uma série de orientações sobre funcionalidades específicas, a segurança, os métodos de manutenção (mesmo sobre produtos que devem ser usados), possíveis defeitos Avaya 7960 e formas de resolver problemas comuns durante o uso. No final, no manual podemos encontrar as coordenadas do serviço Avaya na ausência da eficácia das soluções propostas. Atualmente, muito apreciados são manuais na forma de animações interessantes e vídeos de instrução que de uma forma melhor do que o o folheto falam ao usuário. Este tipo de manual é a chance que o usuário percorrer todo o vídeo instrutivo, sem ignorar especificações e descrições técnicas complicadas Avaya 7960, como para a versão papel.

Por que ler manuais?

Primeiro de tudo, contem a resposta sobre a construção, as possibilidades do dispositivo Avaya 7960, uso dos acessórios individuais e uma gama de informações para desfrutar plenamente todos os recursos e facilidades.

Após a compra bem sucedida de um equipamento / dispositivo, é bom ter um momento para se familiarizar com cada parte do manual Avaya 7960. Atualmente, são cuidadosamente preparados e traduzidos para sejam não só compreensíveis para os usuários, mas para cumprir a sua função básica de informação

Índice do manual

  • Página 1

    © 2006 Avay a Inc. All rights reserved. Configuring a Cisco 7960/7940 SIP Phone for use with Avaya SIP Solutions Configuring a Cisco 7960/7940 SIP Phone for use with Avaya SIP Solutions June 12, 2006[...]

  • Página 2

    2 © 2006 Avay a Inc. All rights reserved. Agenda Lab Topology Overview Relevant Cisco Product Documentation Links Converting/Upgrading a Cisco 7960/7940 SIP phone for use with Avaya SIP Solutions (post 5.3 firmware) Converting/Upgrading a Cisco 7960/7940 SIP phone for use with Avaya SIP Solutions (pre-5.3 firmware) Upgrade Notes Additional Miscell[...]

  • Página 3

    3 © 2006 Avay a Inc. All rights reserved. ***NOTE*** ***NOTE*** ***NOTE*** ***NOTE*** ***NOTE*** Please read through this complete presentation BEFORE attempting the conversion/upgrade process ***NOTE*** ***NOTE*** ***NOTE*** ***NOTE*** ***NOTE***[...]

  • Página 4

    4 © 2006 Avay a Inc. All rights reserved. Foreword: This presentation is part of an overall series of PowerPoint and Camtasia Studio Flash Recordings This PowerPoint presentation is part of a series of PowerPoint presentations and Camtasia Studio Flash Recordings covering: – Episode 1 - Overview of Documentation/Call Flo ws – Episode 2 - SES 3[...]

  • Página 5

    © 2006 Avay a Inc. All rights reserved. Lab Topology Overview Lab Topology Overview[...]

  • Página 6

    6 © 2006 Avay a Inc. All rights reserved.[...]

  • Página 7

    © 2006 Avay a Inc. All rights reserved. Relevant Cisco Product Documentation Relevant Cisco Product Documentation[...]

  • Página 8

    8 © 2006 Avay a Inc. All rights reserved. Relevant Cisco Product Documentation Release Notes for Cisco SIP IP Phone 7940/7960 Release 7.4 Cisco SIP IP Phone Administrator Guide, Versions 6.x and 7.x Converting a Cisco 7940/7960 CallMan ager Phone to a SIP Phone and the Reverse Proc ess Using the Cisco IP Phone 7940/7960 Cisco IP Phone 7960 and 794[...]

  • Página 9

    © 2006 Avay a Inc. All rights reserved. Configuring a Cisco 7960/7940 SIP phone for user with Avaya SIP Solutions (*For Cisco 7960/7940’s r unning 5.3 or later firmware) Configuring a Cisco 7960/7940 SIP phone for user with Avaya SIP Solutions (*For Cisco 7960/7940 (*For Cisco 7960/7940 ’ ’ s running 5.3 or s running 5.3 or later later firmw[...]

  • Página 10

    10 © 2006 Avay a Inc. All rights reserved. For this lab, the 7960 was running existing SKINNY (SCCP) firmware Version 7.2 (4.0) – details below Model Number: CP-7960G MAC Address: 00-09-43-66-53-83 AppLoad ID: P00307020400 Boot Load: PC03A300 Version: 7.2 (4.0)[...]

  • Página 11

    11 © 2006 Avay a Inc. All rights reserved. After the upgrade, the 7960 is running SIP 7.4 firmware – details below Model Number: CP-7960G MAC Address: 00-09-43-66-53-83 AppLoad ID: POS3-07-4-00 Boot Load: PC03A300 DSP Load ID: PS03AT45[...]

  • Página 12

    12 © 2006 Avay a Inc. All rights reserved. A Note about the .cnf filename extension in Windows The .cnf extension utilized by th e Cisco SIP configuration files, SIPDefault.cnf and SIPMacAddress. cnf is an extension already associated with the Windows terminal program, Hyperterm. By Default, Hyperterm hides the .cnf extension If you would like the[...]

  • Página 13

    13 © 2006 Avay a Inc. All rights reserved. A Note about the .cnf filename extension in Windows - c ontinued[...]

  • Página 14

    14 © 2006 Avay a Inc. All rights reserved. Installation Step by Step…(5.3 or later firmware) 1. Download the 7.4 Firmware from the Cisco Web Site Here – P0S3-07-4-00.zip 2. Download the SIPDefault.cnf and SIPMacAddress.cnf Here – SIPmacaddress.cnf -Generic Phone Specific SIPmacaddress.cnf File – SIPDefault.cnf - Generic SIPDefault.cnf Conf[...]

  • Página 15

    15 © 2006 Avay a Inc. All rights reserved. Installation Step by Step…(5.3 or later firmware) cont.. 5. Rename the SIPmacaddress.cnf file to SIP + the MAC address of your 7960 SIP phone (the lab 7960’s MAC address is: 00-09-43-66-53-83). All alpha characters are UPPERCASE (the .cnf is lowercase) – SIP000943665383.cnf 6. Make the edits detaile[...]

  • Página 16

    16 © 2006 Avay a Inc. All rights reserved. Installation Step by Step…(5.3 or later firmware) cont.. 9. Create the ringlist.dat file as deta iled in the followi ng slide titled, “ Creation of ringlist.dat (stored in the /tftpboot directory) ” and copy it into the /tftpb oot directory of your TFTP server. Note: The ringlis t.dat file is option[...]

  • Página 17

    17 © 2006 Avay a Inc. All rights reserved. Upgrade Screenshot 7960 SCCP -> 7960 SIP 7.4 • IP Address 192.168.1.70 is the Cisco 7960 SIP Phone •Ringlist.dat was not utilized for this example[...]

  • Página 18

    © 2006 Avay a Inc. All rights reserved. *Upgrading from a pre-5.3 version of 7960/7940 firmware *Upgrading from a pre-5.3 version of 7960/7940 firmware * Assumption: Your Firmware Release is later then Release 2.3[...]

  • Página 19

    19 © 2006 Avay a Inc. All rights reserved. Additional Configuration Notes (Upgrading from very old Cisco SIP releases) •There are incremental firmware steps required when upgrading from older SIP/SCCP firmware releases (pre 5.3) to the currently supported 7.4 SIP firmware release. For example, SCCP firmware vers ion 5.0(4.0) to SIP 7.4 in this c[...]

  • Página 20

    20 © 2006 Avay a Inc. All rights reserved. Additional Configuration Notes (Upgrading from very old Cisco firmware releases) - Incremental Upgrade Steps 1. Downlo ad the 5.3 and 7.4 Firmwa re from the Cisco Web Site Here – P0S3-05-3-00.zip – P0S3-07-4-00.zip 2. Download the SIPDefault.cn f and SIPMacAddress.cnf from the Cisco Web Site Here – [...]

  • Página 21

    21 © 2006 Avay a Inc. All rights reserved. Additional Configuration Notes (Upgrading from very old Cisco firmware releases) - Incremental Upgrade Steps 5. Rename the SIPmacaddress.cnf file to SIP + MAC address of your 7960 SIP phone (the lab 7960’s MAC address is: 00-09-43-66-53-83). All alpha characters are UPPERCASE (the .cnf is lowercase) –[...]

  • Página 22

    22 © 2006 Avay a Inc. All rights reserved. Additional Configuration Notes (Upgrading from very old Cisco firmware releases) - Incremental Upgrade Steps 9. Create the ringlist.dat file as detai led in the following slide titled, “ Creation of ringlist.dat (stored in the /tftpboot directory) ” and copy it into the /tftpboot directory of your TFT[...]

  • Página 23

    23 © 2006 Avay a Inc. All rights reserved. Additional Configuration Notes (Upgrading from very old Cisco firmware releases) - Incremental Upgrade Steps 16. Edit the SIPdefault.cnf file and make sure the following line item is changed back: – From this: image_version: P0S3-05-3-00 – To this: image_version: P0S3-07-4-00 17. Power cycle the phone[...]

  • Página 24

    © 2006 Avay a Inc. All rights reserved. SIPDefault.cnf and SIPMacAddress.cnf Edits SIPDefault.cnf and SIPMacAddress.cnf Edits[...]

  • Página 25

    25 © 2006 Avay a Inc. All rights reserved. Key changes (from defaults) in: SIPDefault.cnf # Image Version – image_version: POS3-07-4-00 # Proxy Server – proxy1_address: “example.com“ ; Can be dotted IP or FQDN # Proxy Server Port (default – 5060) – proxy1_port: 5060 # Proxy Registration (0-disable (default), 1-enable) – proxy_registe[...]

  • Página 26

    26 © 2006 Avay a Inc. All rights reserved. Key changes (from defaults) in: SIPDefault.cnf (continued) # Do Not Disturb Control (0-off, 1-on, 2-off with no user control, 3-on with no user control) – dnd_control: 0 # Outbound Proxy Support – outbound_proxy: “192.168.1.77” ; restricted to dotted IP or DNS A record only – outbound_proxy_port[...]

  • Página 27

    27 © 2006 Avay a Inc. All rights reserved. Key changes (from defaults) in: SIPmacaddress.cnf # SIP Configuration Generic File # Line 1 appearance – line1_name: 55001 # Line 1 Registration Authentication – line1_authname: “55001" # Line 1 Registration Password – line1_password: “123456" # Line 2 appearance – line2_name: 55001 [...]

  • Página 28

    28 © 2006 Avay a Inc. All rights reserved. Key changes (from defaults) in: SIPmacaddress.cnf (continued) # Line 1 Display Name (Display name to use for SIP messaging) – line1_displayname: “Jim Cantwell” # Line 2 Display Name (Display name to use for SIP messaging) – line2_displayname: “Jim Cantwell” # Phone Prompt (The prompt that wi l[...]

  • Página 29

    29 © 2006 Avay a Inc. All rights reserved. Creation of dialplan.xml (stored in the /tftpboot directory along with the SIP phone firmware) <DIALTEMPLATE> <TEMPLATE MATCH=“5...." Timeout="0" User="Phone" Rewrite="%s"/> <TEMPLATE MATCH="9,1.........." Timeout="0" Tone="Bellc[...]

  • Página 30

    30 © 2006 Avay a Inc. All rights reserved. Creation of dialplan.xml (store in the /tftpboot directory along with SIP phone firmware) continued… • A secondary dial tone is invoked by the comma cha racter (tone n ames below)- see example of use on pr evious slide, i.e. tone=B ellcore-Inside (default is BellCore-Outide) • How to Create Dial Pla[...]

  • Página 31

    31 © 2006 Avay a Inc. All rights reserved. Creation of ringlist.dat (stored in the /tftpboot directory) This file contains a list of the files with the ring tones and a label displayed to the user on t he phone. From the phone s elect Settings : Ring Type. This file is optional. Format: – Ring Tone Name <tab> filename • AT&T 1 ring_a[...]

  • Página 32

    © 2006 Avay a Inc. All rights reserved. Upgrade Notes Upgrade Notes[...]

  • Página 33

    33 © 2006 Avay a Inc. All rights reserved. Notes Verify that the phone icon located next to each defined line appearance does not have an “X” next to it, indica ting that registration has occurred. If the “X” appears, check that the proxy server address is set to the correct domain name, the outbound proxy IP address and port number are co[...]

  • Página 34

    34 © 2006 Avay a Inc. All rights reserved. Additional Notes The Cisco IP 7960G phone supports 1 to 6 line appearances, the Cisco IP 7940G phone supports 1 to 2. This lab uses 2 line appearances for the 7960G. The number of line appear ances takes away from the speed dial appearances. This lab uses the Jim Cantwell a ccount provisioned on the Avaya[...]

  • Página 35

    35 © 2006 Avay a Inc. All rights reserved. Additional Notes The Cisco 7960G/7940G supports only SIP/UDP The MAC address for the 7960/7940 sets are located on a sticker underneath the phone The Cisco 7960G/7940G supports TFTP for centralized configuration. All firmware files and configuration files should be placed in the TFTP root directory ( tftp[...]

  • Página 36

    36 © 2006 Avay a Inc. All rights reserved. Additional Notes – Required DHCP Options The Cisco SIP phones can use DHCP to obtain their IP addresses. Scope Configuration options are as follows: – dhcp option #1 (IP subnet mask) – dhcp option #3 (default IP gateway) – dhcp option #6 (DNS server IP address) – dhcp option #15 (domain name) ?[...]

  • Página 37

    © 2006 Avay a Inc. All rights reserved. Additional Miscellaneous Slides Additional Miscellaneous Slides[...]

  • Página 38

    38 © 2006 Avay a Inc. All rights reserved. CM “change locations” form an d certain SIP x-fer scenarios[...]

  • Página 39

    39 © 2006 Avay a Inc. All rights reserved. From the “ Cisco IP Phone 7960 and 7940 Firmware Upgrade Matrix ” Documentation The universal application lo ader allows the system a dminis trator to use SCCP, SIP, and MGCP, on the same network. To do this, a hunt algorithm is employed that searches for multiple configuration files. Depe nding on wh[...]

  • Página 40

    40 © 2006 Avay a Inc. All rights reserved. Useful Avaya SES SIP Debugging Tips From SES 3.1 * SP1 from bash shell prompt - tethereal – tethereal -i eth0 -R sip – tethereal -i eth0 -R sip -V (verbose) – tethereal -i eth0 -R tcp.port== 5061 (you wont be able to read the encrypted SIP packets but you c an see if packets are flowing between SES [...]

  • Página 41

    © 2006 Avay a Inc. All rights reserved. Avaya Solution and Interoperability Lab Application Note Avaya Solution and Interoperability Lab Application Note[...]

  • Página 42

    42 © 2006 Avay a Inc. All rights reserved. Configuring SIP IP Telephony Using Avaya SIP Enablement Services, Avaya Communication Manage r, and Cisco 7940/7960 SIP Telephones - Issue 1 .1 (Double Click embedded PDF Below) ** Click Here to check for the latest Avaya Application Notes[...]

  • Página 43

    © 2006 Avay a Inc. All rights reserved. Thank You! Thank You![...]