Avaya T3 (IP) Comfort manual

Benutzerhandbuch User’ s guide Manual de usuario Manuel utilisateur Manuale d’uso Gebruikersdocumentatie T3 (IP) Comfort connected to I ntegral 5 IP T elephony Contact Centers Mobility Services[...]

Contents 2 Contents Familiarize yourself with your telephone Important notes ............ ............... .............. .............. .............. .............. .............. ........ 4 Your T3 (IP) Comfort at a glance .............. .. ...... .............. ........... ........... .............. ...... 9 All keys at a glance ............ ...[...]

3 Contents Menu overview ................... .............. .............. .............. .............. .............. .............131 Troubleshooting ......... ............... .............. .............. .............. .............. .............. .......134 Index .......... ........... ........... .............. ........... ............ ....[...]

Important notes 4 Familiarize yourself with your telephone Familiarize yourself with your te lephone Important notes Which systems can you connec t your telephone to ? This telephone is only intended to be co nne cted to Avaya PBX systems. It must not be connected directly to a PSTN. Declaration of conformity (T3) We, A vaya GmbH & Co. KG , dec[...]

5 Familiarize yourself with your telephone Important notes When using links and DSS modules: This link / DSS module is intended for conn ection to T3 IP telephones and meets the fu ndamental requirements of EC directiv e 1999/5 /EC (Radio and T elecommunication T erminal Equipment, R&TTE). The design of this link / DSS module makes it suitable [...]

Important notes 6 Familiarize yourself with your telephone User . Avaya may require the Designated Processor(s) to be identified by type, serial number , feature key , location or other specific designation, or to be provided by En d User to Avaya through electronic means esta blished by Avaya specifically for th is purpose. Third-p arty Component [...]

7 Familiarize yourself with your telephone Important notes Repairs The telephone set may only be opened or repaired by qualified technicians. Do not ope n the telephone yourself. This could other wise result in damage to the telep hone, making it inoperable. What you shou ld definitel y read Y ou should definitely read the follow ing sections. Thes[...]

Important notes 8 Familiarize yourself with your telephone Dispose of waste equi pment properly - the environment will tha nk you for it W aste electrical and electronic equipment bearing this symbol may contain substances that are dangerous to humans and the environ - ment. For this reason, you must not dispose of such equipment toge - ther with u[...]

9 Familiarize yourself with your telephone Your T3 (IP) Comfort at a glance Your T3 (IP) Comfort at a glance 1 Display 2 Level-switching key for display keys 3 Clear key 4 Arrow keys for navigating within the display 5 OK key 6 Escape key 7 Cover with alpha keypad underneath 8 Digit keys with letters 9 Function keys (some of them with LEDs) 10 V ol[...]

All keys at a glance 10 Familiarize yourself with your telephone All keys at a g lance ... Digit keys with letters: For dialling call numbers and entering codes. The alp habetic labelling a llows yo u to dial with letters (vanity numbers). S t ar and hash: For special functions Escape: Ends the current connection during a call, and also cancels ent[...]

11 Familiarize yourself with your telephone Basic rules of operation Basic rul es of operatio n Y ou can select and use most of the functions from the menu. T o make operation easier , you can assign frequently used func tions to the function keys. Some keys are already assigned fu nctions when the p hone is delivered. Selecting fun ctions from the[...]

Basic rules of operation 12 Familiarize yourself with your telephone What is shown on the idle display ? The idle display shows: • Y our name and call n umber • Weekday , date and time • Assignment of display keys • The display key level • S tatus messages where applicable St atus messages When required, your telep hone will display addit[...]

13 Familiarize yourself with your telephone Basic rules of operation Display keys in several levels The first level display keys can be allocated to p artners, lines or any other functions as required. Normally , you will see the first level displayed. Y ou can assign destinations to display keys in other levels. Y ou can change between th e levels[...]

Basic rules of operation 14 Familiarize yourself with your telephone Entering text Y our telephone has its own keypad with letter keys ( → p. 9) . The keys are arranged in a similar manner to a computer ke yboard. The default layout corresponds to the letters printed in white on the keys. •F o r up per case letters, the shift key (up arrow) mus[...]

15 Familiarize yourself with your telephone Putting the telephone into service (T3 IP only) Putting the telephone into servi ce (T3 IP only) Please read and follow the following instructions regardin g the commissioning of an IP telephone. Inhalt Contents Connecting the telephone and loggi ng in (T3 IP only) ( → p. 16) Modifying language for the [...]

Putting the telephone into service (T3 IP only) 16 Familiarize yourself with your telephone Connecting the telephone and logging in ( T3 IP only) After connecting the unit to the LAN (Loc al Area Ne twork) and to the power supply (only if the telephone is not powered via the LAN), the telephon e software will first be activated and after that a sea[...]

17 Familiarize yourself with your telephone Putting the telephone into service (T3 IP only) Logging o ff from teleph one When you want to log off from the telephone again: Press the "Menu" function key . Scroll to the Log off me nu item. Confirm your selection. Y ou are now logged off from this telephone. Another user can now log on.[...]

Answering calls 18 Making calls as usual Making calls as usual Answering ca lls Y ou can lift the receiver and speak with the caller in the normal way . If another subscriber within your system re ceives a call, you can divert the call to your phone (pi ck-up call). It is also possible to answer calls usin g the handsfree key and then to telephone [...]

19 Making calls as usual Answering calls If you receive a call Y our telephone rings. The call is shown in the display . Lift the handset. i Notes • T elephoni ng without the receiver: Press th e "Handsfree/Moni toring" function key . • Y ou will be shown the number or name the caller dialle d, e.g. when you receive a diverted call. ?[...]

Answering calls 20 Making calls as usual Call duri ng a progra mming proced ure Y ou receive a call but want to finish what you are doing on your teleph one first. Y ou are programming your p hone. A call arrives. Scroll to the Place call on ho ld menu item. Confirm your selection. Y ou can cont inu e with your programming. After comple - tion, the[...]

21 Making calls as usual Calling someone Calling someon e Y ou can use the telephone as usual within and outside your telephone system: Dial the internal ex tension number or external call number directly . Y ou can use the display keys to dial the fi ve most recently called numbers again (redial) and to dial frequently used call numbers. If you ca[...]

Calling someone 22 Making calls as usual Making calls within your telephone system ... Enter the call number . Lift the handset. i Notes • Y ou can, of course, lift the receiver first and then dial the number . However , in this case you will not be able to correct an input error . • If you have switch ed Direct dial ( → p. 86) off, you canno[...]

23 Making calls as usual Calling someone Presenting yourself with specified call numbe rs If your system is configured to do so, ev ery time you make an outside call you can select the number you want to present to the call recipient. This is called Calling Line Identification Presentation (CLI P). This could b e your ’service’, ’head office?[...]

Calling someone 24 Making calls as usual Redial Y ou can redial one of the last external numbers called. Press the " Redial" fu nction key . Scroll to the desired number , e.g. 06975051234. Lift the handset. i Note • If you sele cted a special nu mber to present to the call recipient, this will also be used for redial. Redialling a call[...]

25 Making calls as usual Calling someone Deleting auto matic callba ck In the status menu: Scroll to the A uto callback menu item. Confirm your selection. Callback, line Y ou want to make an external call but all the exchange lines are busy . The informa - tion message "No free line" appears. Press the "Callback line" function k[...]

Calling someone 26 Making calls as usual Anonymou s call Lift the handset. Scroll to the Anonymou s call menu item. Confirm anonymo us calling. Y our number wil l not be transmitted to the called party for your next external call. i Note • Anonymous callin g must be supported by your network operator . Direct access tone dialling (DTMF) Digit key[...]

27 Making calls as usual Establishing several connections Establishing severa l connections Y ou can accept another call while you are already making a call (Second call ( → p. 86) ). Y ou can speak with several parties al ternately and switch back and forth between them as desired. Y ou can speak with two callers si multaneously (three-party con[...]

Establishing seve ral connections 28 Making calls as usual Consultation during a call (Refer-back) During a call: Press the "Refer-back" function key . The caller waits and cannot hear what you say . ... Enter the number you wish to refer back to. Carry out refer-back call. Press the "Refer-back" function key again. The refer-ba[...]

29 Making calls as usual Establishing several connections Forwarding a second ca ller If you receive a call during an existing call , e.g. from 0697505 8: Scroll to the Call from 06975058 menu item. Confirm your selection. Y ou are connected to the additional caller . The first cal - ler is now on hold and cannot hear your other conversation. Now y[...]

Establishing seve ral connections 30 Making calls as usual Conference - connecting a party to a call using refer-back During a call (e.g. with 06975058): Press the "Refer-back" function key . The op posite party is put on hold. ... Enter number of second conference particip ant. Y ou can set up the conference once you are connected to thi[...]

31 Making calls as usual Establishing several connections Conference, endin g During the conference: All particip ants: Replace the handse t.[...]

Making calls without the handset 32 Making calls as usual Making calls without th e handset Y ou can activate the loudspeaker of yo ur te lephone in order to h ear the caller witho ut having to use the handset. Y ou can also make a call using the handsfree fun ction. Y ou do not need to pick up the receiver in that case. Y ou can also ac tivate han[...]

33 Making calls as usual Making calls without the handset Listening to the opposite party over the loudspe aker (monito ring) While telephoning with t he han dset off-hook: Press the "Monitorin g/Handsfree" function key (LED goes out). Y ou can then hear the caller through the built-in loudspea ker . i Note • The desired loudspeaker vo [...]

Making calls without the handset 34 Making calls as usual Handsfree - ending a cal l While you are telephoning hand sfree with the rece iver on the hoo k: Press the "Monitoring/Handsfree" function key (LED goes ou t). i Note • Y ou can also end the ca ll with the Escape k ey . Tip s for handsfree monitorin g and handsfre e calling Perha[...]

35 Making calls with ease Using the call list Making cal ls with ease Using the call list If you do not answer an external call , the ca ller ’s number will be stored in the call list together with the time a nd date of th e call. Y ou can disp la y this list at any time and return calls to the subscribers entered in it. Y ou can also have other [...]

Using the call list 36 Making calls with ease Symbols in the ca ll list Examples of an entry in the call list: i Note • Overlong entries will not fit in their entirety in the display . Y ou can view the com - plete call list entry with the left and right arrows. • Y ou can acc ept a call list entr y ( → p. 51) into the d irectory . ! 06975056[...]

37 Making calls with ease Using the call list Selecting an entry from the call list Press the "Call list" fun ction key . Scroll to the desired entry , e.g. 00691234 56 . Lift the handset. i Notes • If both the name and number of the caller are stored in the p hone book, the name of the caller will be shown in t he call list instead of [...]

Using the call list 38 Making calls with ease Deleting entrie s automatically Y ou can set call list entries to be deleted automa tically after a certain time. Y ou can p rotect i ndividual e ntries fr om being de leted. Press the "Menu" function key . Scroll to the Setti ngs menu item. Confirm your selection. Scroll to the Appli cations [...]

39 Making calls with ease Using the call list Additional entries in the call list Y ou can set additional entries to be made in the call list. • Interna l calls which you do not take: Menu: Settings > Applications > Int. call list " • Conversations you have had with exte rnal callers: Menu: "S ettings > A pplicat ions > C [...]

Routing calls 40 Making calls with ease Routing calls Y ou can route incoming calls to another ext ension. Y ou can set thi s up both for your own and other telephones. Y ou can also route calls to your telephone. In all these variants, you can choose • whether this sho uld always take place, • only if the teleph one is busy • or only if the [...]

41 Making calls with ease Routing calls Diverting call s for your telephon e Press the "Call diversion" function key . Enter the call number to which you would like calls to be diverted, e.g. to 1234. If it is an external number , you wi ll also have to add an external line code (usually "0") in front of it. Scroll to the i mmed[...]

Routing calls 42 Making calls with ease Routing calls to your tel ephone Press the "Menu" function key . Scroll to the Call divert menu item. Confirm selection. Scroll to the Follo w me here menu item. Confirm selection. Enter the internal number of the subscri ber for whom you want to set up call routing to your own telephone, e.g. from [...]

43 Making calls with ease Routing calls Diverting calls for anothe r telephone* Press the "Menu" function key . Scroll to the C all diversion menu item. Confirm your selection. Scroll to the D ivert for menu item. Confirm your selection. Enter the internal number of the subscriber for whom you want to set up call diversion to your own tel[...]

Routing calls 44 Making calls with ease Signalling cal ls on two telephones (twin ning) Press the "Menu" function key . Scroll to the Call divert menu item. Confirm selection. Scroll to the Route to menu item. Confirm selection. ... Enter the external line code (usually "0") and external numb er of the phone you want to ring whe[...]

45 Making calls with ease Routing calls Changing call divert/twinni ng remotely* Y ou can call your telecommunications system from outside to set up or change call diversio n or twinning for your telephone or for o ther telephones. This is possibl e from any telephone with DTMF suffix dialling. Calling the telecommunications syst em (teleco mmunica[...]

Routing calls 46 Making calls with ease b) Routing calls fro m an internal subscriber (Ro ute from, follow-me) Press S tar , 70. Enter the dial code for the call diversion option, e.g. 1. Dial codes for call routing variations: 1 = immediately - 2 = on no answer - 3 = on busy Enter the two- to four-digit internal number for the subscriber from whom[...]

47 Making calls with ease Routing calls Bundle diversio n* The various exchange lines to your telephone system are grouped into so-called bun dles. Y ou can divert all calls arriving via a particular bundle (e.g. 7505-0) to an external destination. Press the "Menu" function key . Scroll to the Call diversion menu item. Confirm your select[...]

Using the phone book 48 Making calls with ease Using th e phone bo ok The phone book consists of a ce ntral and a personal section. Y ou can store up to 100 individual numbers with name s in your personal phone bo ok; these will onl y be available from your telephone. Y ou can then dial these num - bers quickly and easily . Y ou can modify personal[...]

49 Making calls with ease Using the phone book Entering a new number in your individual phone book Press the "Phone book" function key . Scroll to the New indiv. entry menu item. Confirm your selection. The next fre e code numb er will be automatically entered as the destination. ... Enter the call number . Confirm the number. .. . Enter [...]

Using the phone book 50 Making calls with ease Editing entries in the phone boo k Press the "Phone book" function key . .. . Enter one or m ore first letters of th e name until the desi red subscriber is shown. Confirm your selection. Scroll to the Edit me nu item. Confirm your selection . Edit the number . Confirm your selection. Edit th[...]

51 Making calls with ease Using the phone book Saving a call list entry in the phone book Press the "Call list" function key . Scroll to the desired entry , e.g. 00691 23456 . Confirm your selection. Scroll to the P hone book entry menu item. Confirm your selection. .. . Enter a name for this number if required. Save in phon e book. i Not[...]

Setting reminders (appointments) 52 Making calls with ease Setting reminde rs (appointments) Y ou can have your telephone remind you of important appointments. Y ou can enter and be reminded of up to three appointments. Y ou can select whether you want to be reminded once, on several days or every day . At the time of the appoi ntment, a signal to [...]

53 Making calls with ease Setting reminders (appointments) Viewing an appointment Press the "Appt." function key . All the set appointments will be shown. Entering a n appo intment for today Press the "Appt." function key . All the set appointments will be shown. Scroll to the -.-. -:- menu item. Confirm your selection. Scroll t[...]

Setting reminders (appointments) 54 Making calls with ease Entering a one-o ff appointment Press the "Appt." function key . All the set appointments will be shown. Scroll to the -.-.-:- me nu item. Confirm your selection. Enter the date and time in the form "day month hours minutes" with no spaces, e.g. "04081450" for [...]

55 Making calls with ease Setting reminders (appointments) Entering a recurring ap pointment Press the "Appt." function key . All the set appointments will be shown. Scroll to the -.-. -:- menu item. Confirm your selection. Scroll to the Recu rring appointment menu item. Confirm your selection. Y ou are sho wn all the days o f the week in[...]

Setting reminders (appointments) 56 Making calls with ease Switching off ap pointment signal Y our telephone reminds you w ith a signal tone a t the set appointment time. Scroll to the corresponding appointment, e.g. Appo intment 1 A message text will appear if one has been entered. Confirm the appointment. The signal tone stops and the appointment[...]

57 Making calls with ease Viewing charges* Viewing charges* During a call, you can view the currently in curred charges in the local currency or in euros. Y ou can view the charges fo r the most recent call. All call charges incurre d since the last reset are stored and totalled in your teleph one system fo r each user . Y ou can examine the charge[...]

Viewing charges* 58 Making calls with ease Viewing the charges for the last call* Press the "Menu" function key . Scroll to the Charg es menu item. Confirm your selection. Viewing the total charges for a subsc riber* Press the "Menu" function key . Scroll to the Charg es menu item. Confirm your selection. Scroll to the Total sub[...]

59 Making calls with ease Viewing charges* Deleting call charges* Press the "Menu" function key . Scroll to the C harges menu item. Confirm your selection. Select the charge display you wa nt to clear: e.g. scroll to the Total charges menu item. Load the charge display . Scroll to the Dele te call charges menu item. Delete the charges. Sw[...]

Locking the telephone 60 Making calls with ease Locking the t elephone Y ou can protect your telephone against unautho rized use by locking it with a PIN (personal identifi cation number). Y ou can enter thi s PIN yourself and ch ange it at any time. The following functions are still availa ble when the phone is locked: • Answer all calls • Dia[...]

61 Making calls with ease Locking the telepho ne Changing the PIN (Personal Identificatio n Number)* Press the "Lock" function key . Scroll to the Set PIN entry . Confirm your selection. ... Enter the current four-digit PIN. ... Enter the new four digit PIN. i Notes • The default setting for the PIN is "0000". • If you make [...]

Sending and rece iving messages 62 Making calls with ease Sending and re ceiving message s If a subscriber in your system does not an swer the phone or the line is busy , you can send a text message. T ext messages can only be receiv ed by telephones equipped with a display . A maximum of 10 messages can be acce pted. Y ou can also make announcemen[...]

63 Making calls with ease Sending and receiving messages Viewing and deleting received text messag es Scroll to the message in the status menu. Y ou will be shown the sender and the message, e.g. Miller: Coffee . Delete the message. i Note • An alert tone sounds when a message arrives. • If you do not wan t to delete a me ssage, you can quit th[...]

Sending and rece iving messages 64 Making calls with ease Selecting prepared text message and sending to all subscrib ers Press the "Message" key . Prepared messages will be displayed. Scroll to the desired text, e.g. Meetin g . Confirm your selection. .. . Change or add to the message in the u s ual way if required e.g. to incl ude a nam[...]

65 Making calls with ease Sending and receiving messages Announcement Lift the handset. Scroll to the A nnounce menu it em. Confirm your selection. Select who you want to send the a nnouncement to, e.g. A nnouncement to Group 1 . Confirm your selection. Y ou can now make your announcement. i Note • When you want to make an "Announcement to a[...]

Outside business hours (night service)* 66 Making calls with ease Outside business hours (night se rvice)* Y ou can activate a desired night service at any time. The system can activa te night service automatically at programmed times. Press the "Menu" function key . Scroll to the Night service menu item. Confirm your selection. An active[...]

67 Making calls with ease Telephoning with partners Telephoning with partners A partner can be any intern al subscriber to your te lecommunications system. Y ou can set up partner keys. These can be display keys or other function keys ( → p. 78) . The display or the LEDs in the function keys provide information about the activiti es of each partn[...]

Telephoning with partners 68 Making calls with ease Calling p artners Press the key for the desired partner . Lift the handset. Answering a call for a partner A partner telephone rings and the corresponding display flashes: Press the partner key and wait until your telephone rings. Lift the handset. Information about partners on display keys The fo[...]

69 Making calls with ease Telephoning with partners Activating partner beep Press the "Menu" function key . Scroll to the S ettings menu it em. Confirm your selection. Scroll to the D isplay / Acousti cs menu item. Confirm your selection. Scroll to the Part ner beep menu item. Confirm your selection. All partner indications in the display[...]

Setting audio, contrast and language 70 Customizing the telephone Customizing the telephone Setting audio, contrast and langu age Y ou can modify various audio settings and the display contrast to suit your require - ments. Y ou can deactivate the ring tone. Y ou can change the language for the text display via th e language setting. The ava ilable[...]

71 Customizing the telep hone Setting audio, co ntrast and language Set contrast Y ou can quickly modify the display of your telephone to suit changing environme ntal condi tions (e.g. sun dazzle). Press the "Menu" function key . Scroll to the S ettings menu it em. Confirm selection. Scroll to the D isplay / Acousti cs menu item. Confirm [...]

Setting audio, contrast and language 72 Customizing the telephone Set acoustics Y ou can adjust the volume of the ringto ne, th e handset and the monitoring loud spea - ker . Y ou can set a different sound for each type of call. The different call types are: • Internal call: Internal call • External call: Cal l from outside your telecommunicati[...]

73 Customizing the telep hone Setting audio, co ntrast and language Setting handsf ree Press the "Menu" function key . Scroll to the S ettings menu it em. Confirm your selection. Scroll to the D isplay / Acousti cs menu item. Confirm your selection. Scroll to the A coustics / Contr ast menu item. Confirm your selection. Scroll to the H an[...]

Setting audio, contrast and language 74 Customizing the telephone Setting the la nguage Press the "Menu" function key . Scroll to the Setti ngs menu item. Confirm your selection. Scroll to the Displ ay / Acoustics menu item. Confirm your selection. Scroll to the Langu age menu item. Confirm your selection. The currently set la nguage is h[...]

75 Customizing the telep hone Assigning functions/phone numbers to keys Assigning functi ons/phone numbers to keys Functions ( → p. 124) and call numbers which you frequently use can be assigned to display keys or to freely programmable f unction keys. Y ou can then execute these functions or dial the call numbers simply at the press of a key . Y[...]

Assigning functions/ph one numbers to keys 76 Customizing the telephone Displaying the key assignment Y ou can view on your telephone display whic h function , destin ation, partner or line has been assigned to any key of your telephone or of your DSS module. Press the "Menu" function key . Scroll to the Setti ngs menu item. Confirm your [...]

77 Customizing the telep hone Assigning functions/phone numbers to keys Assigning destinations to keys Press the "Menu" function key . Scroll to the S ettings menu it em. Confirm your selection. Scroll to the F unction keys menu item. Confirm your selection. The description and current assignment of all keys will be displayed. Scroll to t[...]

Assigning functions/ph one numbers to keys 78 Customizing the telephone Assigning partners to keys Y ou can assign partners to keys. The LED, i f present, shows you the status of their telephone. Y ou will have even more information on their teleph one status if you allo - cate them to a display key ( → p. 68) . Press the "Menu" functio[...]

79 Customizing the telep hone Assigning functions/phone numbers to keys LED display on functio n keys LED display on line keys LED display on partner keys Functio n LED Call list On: entries Flashing: new entri es Divert from (to) On: call diversion is active Anonymous call On: active Appointments On: set Flashing: expired Message Flashing: message[...]

Assigning functions/ph one numbers to keys 80 Customizing the telephone Labelling fun ction keys By default all function keys are pre-assi gne d w ith frequently used functions. Y ou can insert the labelling strips next to the co rresponding rows o f function keys, . Thes e can be found on the supplied sh eet. Y ou can use the spare label strips on[...]

81 Customizing the telep hone Changing general settings Changing general sett ings Y ou can specify how your tel ephone normally establishes a con nection. This inclu - des all settings that help you to telephone more conveniently: For instance, automa - tic handsfree, automatic exchange lin e seizure or number of redials. Y ou can suppress the ind[...]

Changing general settings 82 Customizing the telephone Automatic handsfree after dialling When you call an external subscriber: you ca n set your telephone to switch automa - tically to handsfree. Press the "Menu" function key . Scroll to the Setti ngs menu item. Confirm your selection. Scroll to the Dial settings menu item. Confirm your [...]

83 Customizing the telep hone Changing general settings Line / off-hook Y ou can automatically seize an external li ne whe never you lift the receiver . Y ou then never have to dial the external li ne code. Press the "Menu" function key . Scroll to the S ettings menu it em. Confirm your selection. Scroll to the D ial settings menu item. C[...]

Changing general settings 84 Customizing the telephone Redialling every x seconds If you have activated automatic redial ( → p . 24) : you set here the time that elapses before your teleph one redials automatically . Press the "Menu" function key . Scroll to the Setti ngs menu item. Confirm your selection. Scroll to the Dial settings me[...]

85 Customizing the telep hone Changing general settings Number display for o ut side calls For external calls, you can specify whether a numbe r is passed to the subscriber . Y ou can also specify whether this is your internal extension number o r only the com - pany telephone number . Press the "Menu" function key . Scroll to the S ettin[...]

Changing general settings 86 Customizing the telephone Direct dial When you set this function to "off", you can first typ e in a whole call number and then dial it as a block. Y ou can then check the call number again and correct it if neces - sary . Press the "Menu" function key . Scroll to the Setti ngs menu item. Confirm your[...]

87 Customizing the telep hone Changing general settings Code* Every outgoing and incoming ca ll can be assigned a code number . This enables the call to be assign ed to a project or client number . Press the "Menu" function key . Scroll to the S ettings menu it em. Confirm your selection. Scroll to the D ial settings menu item. Confirm yo[...]

Changing general settings 88 Customizing the telephone VIP call (pager)* If a VIP call (pager) has been set up for your telephon e: you can temporarily remove cal ls from the VIP call signalling. Calls are no longer signalled, e.g. on a pager or log - ged. Press the "Menu" function key . Scroll to the Setti ngs menu item. Confirm selectio[...]

89 Customizing the telep hone Changing general settings General ca ll An incoming external call will be sig nalled on all the te lephones in your system if you have not set up an answering station (general call). Y ou can set up your telephone so that it does not ring for a general call. Press the "Menu" function key . Scroll to the S ett[...]

Changing general settings 90 Customizing the telephone Headset - enabling/disab ling use* Press the "Menu" function key . Scroll to the Setti ngs menu item. Confirm your selection. Scroll to the Appli cations menu item. Confirm your selection. Scroll to the Heads et menu item. Confirm your selection. Sc r o ll t o th e Headse t menu item.[...]

91 Customizing the telep hone Changing general settings Headset - receiver vo lume* Y ou can change the default setting for headset volume independentl y of the volume of you r telephone. Press the "Menu" function key . Scroll to the S ettings menu it em. Confirm your selection. Scroll to the A pplications menu item. Confirm your selectio[...]

Changing general settings 92 Customizing the telephone Headset - s ide tone / w ake-up tone * For headsets which have "side tone" implemented internally , it is recommended to swi tch this function off here. Otherwise, you will hear your voice too loud or doubled in the headset earphone. When using headsets which go into an idle mode afte[...]

93 Customizing the telep hone Changing general settings Selecting alphanumeric keypad* If your telephone has a keypad with nothing printed on the keys, you can place one of the three lettering templates provided ov er the keypad. When the telephon e is put into commission, letters will automatically be assigned to the keys. Here you ca n sel - ect [...]

Changing general settings 94 Customizing the telephone Serial call When you switch on serial call, an external party whom you have forwarded to an other extension will be switc hed back to you a fter the end of that call. Y ou can then forward the caller again. Initiating serial call Press the "Menu" function key . Scroll to the Setti ngs[...]

95 Customizing the telep hone Changing general settings Call filter Calls from subscribers in the call filter lis t are stil l signalled even when you have set up "Do not disturb". Press the "Menu" function key . Scroll to the S ettings menu it em. Confirm selection. Scroll to the A pplications menu item. Confirm selection. Scro[...]

Settings for your telephone system 96 Customizing the telephone Settings for your te lephone system Y ou can perform many of the settings for y our telephone system from your T3 Com - fort telephone The settings appl y to all the telephones in your system: External callers can often reach your comp an y using variou s different numbers. For each of[...]

97 Customizing the telep hone Settings for your telephone system Answering stations for day service* Y ou can set up an answering station for each external line. The answering station can consist of up to 5 telephones. Press the "Menu" function key . Scroll to the S ettings menu it em. Confirm selection. Scroll to the S ystem functions me[...]

Settings for your telephone system 98 Customizing the telephone Answering stations for night service* There is often a need for a telephone system to handle calls differently at night than during the day . Here, you can set up special answering stations for night service. Press the "Menu" function key . Scroll to the Setti ngs menu item. [...]

99 Customizing the telep hone Settings for your telephone system Call forwarding * Up to three call forwarding destinations ca n be set up for each exchange line. Call fo rwarding takes place after a set time when a answering station is ca lled via the exchange line. Press the "Menu" function key . Scroll to the S ettings menu it em. Conf[...]

Settings for your telephone system 100 Customizing the telephone Second call barring* Press the "Menu" function key . Scroll to the Setti ngs menu item. Confirm selection. Scroll to the Syste m functions menu item. Confirm selection. Scroll to the Secon d call barring menu item. Confirm selection. A list of numbers for which second call b[...]

101 Customizing the telep hone Settings for your telephone system Date / time Press the "Menu" function key . Scroll to the S ettings menu it em. Confirm your selection. Scroll to the S ystem functions menu item. Confirm your selection. Scroll to the D ate / Time menu item. Confirm your selection. Enter the date (six digits): day month ye[...]

Settings for your telephone system 102 Customizing the telephone T raffic stati stics* Y ou can retrieve statistical information for your telephone. Press the "Menu" function key . Scroll to the Traff ic statistics menu item. Confirm your selection. Information about ca lls since da ta was last deleted will be shown. i Note • Y ou can r[...]

103 Customizing the telep hone IP-specific settings IP-specif ic settings The IP-specific settings are usually ma de by Avaya Service or your telephone system administrator . The following co ntains an overview of possible settings and procedures to follow in case of error . Inhalt Contents If the automatic search does not find a gatekeeper (T3 IP [...]

IP-specific settings 104 Customizing the telephone If the automatic sea rch does not find a gatekeeper (T3 IP only) If the automatic search for a gatekeeper is unsuccessful, the display on your tele - phone will keep showing "....Searching Network...." permanently . Y ou now have the option of selecting a gate keep er from the gatekeepe r[...]

105 Customizing the telep hone IP-specific settings Blocking the web brow ser Y our telephone has been released in order for Avaya Service or y our PBX system admin istrator to be able to access your telephone and adjust certain settings via a web browser on a PC. Proceed as follows to block access: Press the "Menu" function key . Scroll [...]

IP-specific settings 106 Customizing the telephone Changing the PIN to enable the we b browser Press the "Menu" function key . Scroll to the Safety (Secur ity) menu item. Confirm your selection. Scroll to the Change P IN menu item. Confirm your selection. ... Enter the current PIN (d efa ult setting: "0000"). Scroll to the New P[...]

107 Customizing the telep hone IP-specific settings Register ing a CTI appl ication* In order to control your telephon e using a CT I application (e.g. Avaya Com4T el), the CTI application must first be registered: Press the "Menu" function key . Scroll to the Secu rity menu item. Confirm your selection. Scroll to the CTI applicat ion men[...]

Links* 108 Auxiliary devices* Auxiliary device s* Links* A special advantage of your telephone is the flexible link co ncept that allows you to expand your basic telephone with a wide variety of links. Links are base inserts for T3 telephones. Y ou can connect two links to the T3 Comfort at the same time. The T3 IP Comfort has only one slot for lin[...]

109 Auxiliary devices* Links* Links for ISD N telephones Links for IP telephon es i Note • T elephone s with hardware level 1 do not have "T 3 IP II" marked on their label. CTI link V .24 interface : For connecting the Avaya Com4T el or a PC. CTI/Audio link V .24 interface: For connecti ng the Avaya Com4T el or a PC X/Y interface: For c[...]

The DSS module 110 Auxiliary devices* The DSS modul e A DSS module has 36 keys, which Avaya Service can assign according to your pre - ferences. (DSS = D irect S tation S elect). The following options are available to yo u: • Call numbers of your partners • Individual d estinations (fr equently used call numbers) • Line keys • Functions, e.[...]

111 Auxiliary devices* The DSS module Dialling wit h the DSS module Lift the handset. Press the DSS key for the desired subscriber . The LED indi cates whether the co nnection is free or busy . i Note • Instead of lifting the handset to start wi th, you can also press the DSS key for the desired subscriber first and then lift the handset (diallin[...]

Headset 112 Auxiliary devices* Headset Y ou can connect a headset to a Headset- Link, an AEI/Headset-Link or a CTI/Audi o- Link. Before making a call over the headset you may have to function keys ( → p. 89) . Inhalt Contents Headset - answering calls ( → p. 11 3 ) Continuing a headset ca ll with the handset ( → p. 1 13) Continuing a handset [...]

113 Auxiliary devices* Headset Headset - answerin g calls Someone calls you. Press the "Handsfree / monitoring" function key . Y ou will be speaking to the other party vi a the headset. Th e LED next to the fu nction key flas hes. i Notes • Using a convenienc e headset, you can also take a call using the corresponding button on the head[...]

Headset 114 Auxiliary devices* Headset - setting mon itoring/h andsfree o n the telephone Y ou can switch on monitoring on the telephone or handsfree calling via the tele - phone while you are telephoning w ith the headset. Switching on monito ring Scroll to the Monitori ng on menu item. Confirm your selection. Y ou can th en hea r the caller throu[...]

115 Extras for your telephone Hotel functions* Extras for your telephone Hotel functions* Y ou can use the hotel functions in small to medium-sized hotels and guest houses. Y our system administrator can connect up to three DSS modules for executing these functions. Available functions include checking guests in and out, viewin g guest charges, dis[...]

Hotel functions* 116 Extras for your telephone Layout of the hotel func tions on the DSS module* 1 Other keys Destination keys for guests 2 Exit For ending an operating procedure. The DSS module retu rns to displaying the callin g status of the room telephones. 3 Charge limit The guest can on ly incur char ges up to the amount specified in the tele[...]

117 Extras for your telephone Hotel functions* Checking in* Press the Check-in key . Press the key for the desire d room, e.g. 101. Y ou can now choose between several languages for the menu displays on the guest telephone. Scroll to the desired language, e.g. Eng lish . Confirm your selection. The guest is checked in. The menu displays o n the gue[...]

Hotel functions* 118 Extras for your telephone Reading call charges If charges have been incurred: Press the "Menu" function key . Scroll to the Charg es menu item. Confirm your selection. Press the key for the roo m again. The ch arges are displayed. Scroll to the Printout menu item (for sum of charges) or to Total printout (for details [...]

119 Extras for your telephone Hotel functions* Message to guest: message at rec eption* Press the "Message" key . Press the key for the desire d room, e.g. 222. Press the "Exit" key . The DSS module returns to displaying the calli ng status of the room telephones. "Message" appears on the display of th e room telep hon[...]

Hotel functions* 120 Extras for your telephone Direct dial to ro oms* Disabling d irect inward dial to ro oms Press the "DDD" (Disable Direct Dial) key . Press the key for the desired room, e.g. 707. The key lights up. Press the "Exit" key . The DSS module retu r ns to displaying the calling status of the room telephones. Enabli[...]

121 Extras for your telephone Hotel functions* Guest-to-guest connection* Disabling guest-to-g uest connection Press the "Disable guest-to-guest" key . Press the key for the desired ro om, e.g. 707. Th e key lights up. Press the Exit key . The DSS module returns to displaying the calling status of the room telephones. Re-enabling guest-to[...]

Hotel functions* 122 Extras for your telephone Determining the charge limit* Activating charge limit Press the charge limit key Press the key for the desired room, e.g. 707. The key lights up. Press the Exit key . The DSS module retu rn s to displaying the calli ng status of the room telephones. Deactivating charge limit Press the charge limit key [...]

123 Extras for your telephone Hotel functions* W aking guests* Activating wake-up call Press the "Menu" function key . Scroll to the Appo intment for others menu item. Confirm your selection. Press the key for the desired room, e. g. "60 5". Confirm th e number . All exi - sting appointments for that room will be displayed. Now [...]

Telephone functions and symbols 124 Look it up whenever in doubt Look it up whenever in doubt Telephone functions and symbols All the functions that you can assign to display keys are shown in the table, sorted alphabetically . This table is also useful if you want to know the meaning of a symbol. Anonymous calling When you do not want the other pa[...]

125 Look it up whenever in doubt Telephone functions and symbols Pick-up Y ou can use this function to direct calls for other subscribers or groups to your telephone. Call pick-up from associa ted subscriber/from assoc iated group Cutting yoursel f out of general call Y ou can cut your telephone out of the general call. Refer-back to exchange Y ou [...]

Telephone functions and symbols 126 Look it up whenever in doubt Automatic night service Y ou can have night service activated automatically . The activation time is set by your system administrator . Partner or destination If a partner or destination has been stored with a name, this na me will be shown. Pr ivate call - bundle Activates private ca[...]

127 Look it up whenever in doubt Telephone functions and symbols Charges printer for m feed For printing out a page from the charges printer . This function must be set up by your system administrator . Special key T o control the "Free sw itching points" hardware. Day serv ice For deactivating the ni ght service. Directory Displays the d[...]

Messages on the di splay 128 Look it up whenever in doubt Messages on the displ ay The following is an overview of important display and status messages. The list includes standard displays and messages in the case of specia l settings. Other subscribers When you want to save a call number for another subscri - ber (only possible if enabled by Avay[...]

129 Look it up whenever in doubt Messages on the display Phone book ent ry T o save a call list entry or redial number in your personal phone book. Subs. Subscriber: enter the call number of the desired subscriber he re. T ransfer call When you want to forward a caller . Invalid Invalid: yo u have entered a call number - an unknown code, for exampl[...]

Ring tones and handset tones 130 Look it up whenever in doubt Ring tones and handset tones T ones on the ha ndset T ones for internal and exte rnal calls i Note • If you do not wish to be disturb ed, you can deactivate the ring tones ( → p. 73) . T ones during a cut-in call ( → p. 25) . Acknowledgement tone: confirms a new setting. S pecial d[...]

131 Look it up whenever in doubt Menu overview Menu overview Below , you will find an overview of the menu structure of the Inte gral T3 Comfort. The first three me nu levels are show n. Deviations from the menu overview shown here may arise due to the features used, the accessories in use and the assignme nt of the function keys. Menu line in basi[...]

Menu overview 132 Look it up whenever in doubt *) Further menu optio ns will be displayed if the Servi ce department has enabled you to program the corresponding functions: sub scriber names, substitute terms, classes of service, system times, ca ll bar groups, call bar numbers, software lock, auto. night service, multi-port connections, door st at[...]

133 Look it up whenever in doubt Menu overview functions, paper format, charge display , advertising copy , charge threshol d, charge factor , second call barring.[...]

Troubleshooting 134 Look it up whenever in doubt Trou bleshoo ting Incorrect date and time are displayed Set the correct time in the System fu nctions ( → p. 101) menu. Unknown message on the disp lay T ake a look in the se ction Messages on the display ( → p. 128) to see what the dis - play means. The number of a caller is not d isplayed Call [...]

135 Index Index * 7 A Action, cancelling 11 Additional functions 7 After-hours, night service 66 Alpha keypad 14 , 93 Alphanumeric keypad 14 , 93 Announcement 65 Anonymous call 26 Answering stations 97 , 98 , 99 Appointment signal, switching off 56 Appointment, deleting 56 Appointments 52 Appointments, entering 53 , 54 , 55 , 56 Asterisk 7 Audible [...]

Index 136 Call list, additional entries 39 Call list, calling back 37 Call list, deleting 37 Call list, deleting automatically 38 Call list, preventing deletion 38 Call list, symbols 36 Call number, entering; IP 106 Call number, saving in a different location 50 , 51 Call numbers on destination keys 77 Call numbers onto keys 75 Call numbers, enteri[...]

137 Index Connecting the telephone 4 Contrast 70 , 71 CTI application 10 7 Customer password 101 Cutting into another call 25 D Date / time 12 Datum 10 1 Day service 97 Deactivating routing 44 Destination keys 23 , 77 Dialling from the d irectory 49 Dialling with DSS module 111 Direct dial 86 Direct inward dial, hotel function s 12 0 Directory, sel[...]

Index 138 G Gatekeeper, entering manually 104 Gatekeeper, finding 16 Gatekeepers 16 General call 89 H Handsfree 33 Handsfree, automatic 82 , 84 Handsfree, headset 90 Headset 112 Headset volume 91 Headset, enabling use o f 90 Headset, setting up 89 Hotel Functions 11 5 Hunt group 88 I Icons 124 Idle display 12 Input, cancelling 11 Internal 21 IP set[...]

139 Index Logging off, IP telephones 17 Login 16 M Mailbox 63 Malfunctions 13 4 Memo 62 Menu 11 menu 98 Message 62 Message to guest 119 Message, writing 63 Messages 12 8 Messages, sending 63 , 64 Monitorin g 33 Monitoring, headset 90 MSN 19 , 23 , 36 , 39 Mute 19 N Names, searching for 49 Night service 66 , 131 Notes, important 4 Notes, import ant [...]

Index 140 Pick-up 19 PIN 60 , 61 PIN, web browser 106 Positioning of the telephone 6 Programming 11 Protection 60 R Redial 24 Redial, auto matic 83 , 84 Redial, number of attempts 84 Refer-back 28 Remote cal l no. ID 11 Repairs 7 Ring tone 73 Ring tones 72 , 130 Ringing, deactivating 73 Routing 40 Routing call 40 S Second call 19 Second call barrin[...]

141 Index Telephoning ma de easy 7 Text messages 63 , 64 Three-way conference 29 Time 10 1 Tips, placement 6 Tone dialling 26 Traffic statistics 10 2 Twinning 44 Twinning, changing remotely 45 U Unit diagram 9 Unlocking 61 V VIP call 88 Voice mail box, hotel functions 11 8 Volume 72 Volume, headset 91 W Wake-up tone 92 Web browse r 105[...]

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