Avaya T3 (IP) Compact manual

Benutzerhandbuch User’ s guide Manual de usuario Manuel utilisateur Manuale d’uso Gebruikersdocumentatie T3 (IP) Compact connected to I ntegral 5 IP T elephony Contact Centers Mobility Services[...]

Contents 2 Contents Familiarize yourself with your telephone Important notes ............ ............... .............. .............. .............. .............. .............. ........ 4 Your T3 Compact at a glance ............. .............. ................. .............. .............. ........... 9 All keys at a glance ............... ..[...]

3 Contents Symbols on the display ................. .............. .............. ................. .............. .............124 Table of characters .......... ................. .............. .............. .............. .............. .............125 Menu overview ................... .............. .............. .............. .............[...]

Important notes 4 Familiarize yourself with your telephone Familiarize yourself with your tele phone Important notes Which systems c an you connec t your telephone to? This telephone is only intended to be co nnected to Avaya PBX systems. It must not be connected directly to a PSTN. Declaration of conformity (T3) We, A vaya GmbH & Co. KG , decl[...]

5 Familiarize yourself with your telephone Important notes Declaration of Conformity (T3 IP) We, A vaya GmbH & Co. KG , declare that the T3 IP Compact telephone complies with the basic requirements and other relevant provisions of EU directive 1999/5/EU (Radio and T elecommunication T ermi nal Equipment, R&TT E). This telephone is designed [...]

Important notes 6 Familiarize yourself with your telephone License T ype(s): Designated System(s) Licen se (DS). End User may install and us e each copy of th e Software on only one Designated Processor , unless a different number of Designa - ted Processors is indicated in the Document ation or other mate rials available to End User . Avaya may re[...]

7 Familiarize yourself with your telephone Important notes Hints for the location of the phone Place the telephone on a non-slip surfac e, es pecially if the furniture is new or has recently been cleaned or polished. V arnishes or cleaning agents may cont ain sub - stances which soften the pads on the underside of the telephone and the pads could t[...]

Important notes 8 Familiarize yourself with your telephone User manual in other l anguages Would you prefer to read these operating in structions in a different language? Go to the Avaya Support p age at http://support.avaya.com where you can access our list of documents. Look there to find out whet her the language version you want is available fo[...]

9 Familiarize yourself with your telephone Your T3 Compact at a glance Your T3 Compact a t a glance 1 Display 2 Call disp lay 3 Function keys (some of them with LEDs) 4 Clear key 5 Arrow keys for navigating within the display 6 OK key 7 Escape key 8 Digit keys with letters 9 V olu me/contrast keys[...]

All keys at a glance 10 Familiarize yourself with your telephone All keys at a g lance ... Digit keys with letters: For dialling call numbers and entering codes and text. The alphabetic labelling al lows you to dial using letters (vanity num - bers). S t ar and hash: For special functions Escape: Ends the current connection during a call. Also canc[...]

11 Familiarize yourself with your telephone Basic rules of operation Basic rul es of operatio n Y ou can select and use most of the functions using the menu. T o make operation easier , you can assign frequently used func tions to the function keys. Some keys are already assigned functions in their factor y settings. Selecting fun ctions from the m[...]

Basic rules of operation 12 Familiarize yourself with your telephone What is shown on the idle display ? The idle display shows: • Y our name and call n umber • Date and time • Flag indicating new entries in the call list • Arrow indicating whether the re are any status messages for your telephone St atus messages If there are any specific [...]

13 Familiarize yourself with your telephone Basic rules of operation Entering text The digit keys can also be used to enter le tters and characters, e.g. for names in the personal phone book. The letter s are printed on the digit keys. Y our te lephone swit - ches automatically to entr y of letters and numbers when this is necessary . Example: Ente[...]

Commissioning your T3 IP telephone (only T3 IP) 14 Familiarize yourself with your telephone Commissionin g your T3 IP tel ephone (only T3 I P) Please pay attention to the following information when commissioning an IP tele - phone. Inhalt Contents Connect telephone and lo g in ( → p. 15) Select language for login procedure and IP se ttings ( → [...]

15 Familiarize yourself with your telephone Commissioning your T3 IP telephone (only T3 IP) Connecting and e nrolling your telephone After connecting it to the LAN (Local Area Network) and power supply (only when the telephone is not fed via LAN) the software is first activated in the telephone and then an automatic search procedure for a gatek eep[...]

Commissioning your T3 IP telephone (only T3 IP) 16 Familiarize yourself with your telephone Log out of te lephone When you want to log out of the telephone: Press the "Menu" function key Scroll to the menu item Call-forwarding . Confirm selection. Y ou are now logged ou t of this telephone. Another user can now log in here.[...]

17 Making calls as usual Accepting Calls Making cal ls as usual Accepting Calls Y ou can pick up the phone as usual and talk to the caller . When another user is called within your system, you can pick up the call to your tele - phone. It is also possible to accept calls with the key Monitoring / Hands-free and continue telephoning with the hand se[...]

Accepting Calls 18 Making calls as usual If you receive a c all Y o ur telephone rings. The call is shown in the display . Lift the handset. i Notes • T elepho ning without the rece iver: Press the "Handsfre e/Monitoring" function key . • Y ou will be shown the number or name the ca ller dia lled, e.g. when you receive a diverted call[...]

19 Making calls as usual Accepting Calls Call during a p rogramming pro cedure Y ou receive a call but want to finish what yo u’re doing on you r telephone first. Y ou are programming your phone. A call arri ves. Scroll to the Put on hold menu item. Confirm your selection. Y ou can cont inue with your programming. After comple - tion, the held ca[...]

Calling someone 20 Making calls as usual Calling someone Y o u can telephone as usual inside and outside of the system: Directly select the internal extension code or external call number . Y o u can call (redial) the 5 last external phone numbers you have dialled and select function keys for frequently required phone numb ers. When you are not ab [...]

21 Making calls as usual Calling someone Making calls within your telepho ne system ... Enter the call number . Lift the handset. i Notes • Y ou can, of course, lift the receiver first and then di al the number . However , in this case you will not be able to corre ct an input error . • If you have switched Direct dial ( → p. 81) of f, you ca[...]

Calling someone 22 Making calls as usual Presenting yourself with specified call numbers* If your system is configured to do so, ev ery time you make an out side call you can select the number yo u want to present to the call recipie nt. This is called Call ing Line Identification Pre sentation (CLIP). This could be your ’service’, ’head offi[...]

23 Making calls as usual Calling someone Redial Y ou can redial one of the last external numbers calle d. Press the "Redial" function key . Scroll to the desired number , e.g. 06975051234. Lift the handset. i Note • If you selected a special number to present to the call recipient, this will also be used for redial. Redialling a call nu[...]

Calling someone 24 Making calls as usual Deleting automatic callba ck In the status menu: Scroll to the Auto callback menu item. Confirm your selection. Callback, li ne Y o u want to make an external call but all the exchange lines are busy . The informa - tion message "No free line" appears. Press the "Callback l ine" function [...]

25 Making calls as usual Calling someone Calling anonymously Lift the handset. Scroll to the Anonymous call menu item. Confirm anonymous calling. Y our number will not be transmitted to the called party for your next external call. i Note • Anonymous calling must b e supported by you r network operator . Direct access tone dialling (DTMF) Digit k[...]

Create Numerous Connections 26 Making calls as usual Create Nume rous Connections Y ou can accept an additonal call during a call (second call ( → p. 81) ). Y ou can talk to numerous callers alternately and s witch between them as you choose. Y o u can talk to two call partners at the same time (three-party conference). Y o u can integrate a new [...]

27 Making calls as usual Create Numerous Connections Consultation during a call (Refer-back) During a call: Press the "Refer-back" function key . T he caller waits and cannot hear what you say . ... Enter the number you wish to refer back to. Carry out refer-back call. Press the "Refer-back" function key again. The refer-back ca[...]

Create Numerous Connections 28 Making calls as usual Forward ing a second caller If you receive a call during an existing ca ll, e.g. from 06975058: Scroll to the Call from 069750 58 menu item. Confirm your selection . Y ou are connected to the a dditional caller . The first cal - ler is now on hold and cannot hear your other conversation. Now you [...]

29 Making calls as usual Create Numerous Connections Conference - conn ecting a party to a call using refe r-back During a call (e.g. with 06975058): Press the "Refer-back" functio n ke y . The oppo site party is put on hold. ... Enter number of second conference participant. Y ou can set up the conference once y ou are connected to this [...]

Create Numerous Connections 30 Making calls as usual Conference, ending During the conference: All part icipa nts: Replace the handset.[...]

31 Making calls as usual Monitoring and handsfree Monitoring and ha ndsfree Y ou can switch on the loudspeaker of your telephone in order to hear your partner aloud in the room. Y ou can also call someone in the hands-free mode. Y ou don’t need to pick up th e headset. Hands-free means that you can a dditionally switch on the hands-free and conti[...]

Monitoring and handsfree 32 Making calls as usual Listening to the caller over the loudspeaker (monitoring ) While telephoning with the handse t off-hook: Press the "Handsfree/monitoring" fu nction key (LED lights up). Y ou can then hear the caller through the built-in loudsp eaker . i Note • The desired loudspeaker volume ca n be set u[...]

33 Making calls as usual Monitoring and handsfree Handsfree - ending a call While you are telephoning handsfree with the receiver on the hook: Press the "Monitorin g/Handsfree" function key (LED goes out). i Note • Y ou can also end the call with the Escape key . Tip s for handsfree mo nitoring and handsfree call ing Perhaps you can’t[...]

Use call list 34 Making calls with ease Making calls with ease Use call list When you don’t accept an external call, it is stored with time an d date in the call li st. Y o u can have this list displaye d at all times an d call back the users shown in the list. Y ou can also have further entries added to th e call list like, for exampl e, interna[...]

35 Making calls with ease Use call list Symbols in the call list Examples of an entry in the call list: i Note • Overlong entries will not fit in their entirety in the display . Y ou can view the com - plete call list entry with the left and right arrows. • Y ou can accept a call list entry ( → p. 50) into the directory . ! 06975056666 12.06.[...]

Use call list 36 Making calls with ease Selecting an entry from the call list Press the "Call list" function key . Scroll to th e desired en try , e.g. 0069123456 . Lift the handset. i Notes • If you want to return a call to a caller from the call list and a connection is made, the entry in the call list will be deleted automatically . [...]

37 Making calls with ease Use call list Deleting entri es automatically Y ou can set call list entries to be deleted automatically after a certain time. Y ou can protect ( → p. 37) . Press the "Menu" function key . Scroll to the Settings menu it em. Confirm your selection. Scroll to the Applications menu item. Confirm your selection. Sc[...]

Use call list 38 Making calls with ease Additional entries in the call list Y o u can set additional entries to be made in the call list. • Internal calls which you do not take: Menu: "Settings > Applications > Int. call list. " • Conversations you have had with external callers: Menu: "Settings > Applications > Call [...]

39 Making calls with ease Routing calls Routing calls Y ou can route incoming calls to another extension. Y ou can set this up both for your own and other telephones. Y ou can also route calls to your telephone. In all these variants, you can choose • whether this should always take place, • only if the telephone is busy • or only if the tele[...]

Routing calls 40 Making calls with ease Diverting calls for you r telephone Press the "Call diversion" function key . Enter the call number to which you would like calls to be diverte d, e.g. to 1234. If it is an external number , you will also have to add the external line code (usually "0") in front of it. Scroll to the immedi[...]

41 Making calls with ease Routing calls Routing calls to your telephone Press the "Menu" function key . Scroll to the Call divert menu item. Confirm selection. Scroll to the Follow me here menu item. Confirm selection. Enter the internal number of the subscribe r for whom you want to set up call routing to your own telep hone, e.g. from 1[...]

Routing calls 42 Making calls with ease Divert call s for another telep hone* Press the "Menu" function key Scroll to the menu item Call diversion . Confirm selection. Scroll to the menu item Call diversion for . Confirm selection. Enter internal number to which you would like to have the call diver - sion to your phone set up i.e. from 1[...]

43 Making calls with ease Routing calls Signalling calls on tw o telephones (twinning) Press the "Menu" function key . Scroll to the Call divert menu item. Confirm selection. Scroll to the Route to menu it em. Confirm selection. ... Enter the external line code (usual ly "0") a nd external number of the phone you want to ring wh[...]

Routing calls 44 Making calls with ease Changing call divert/twin ning remotely* Y o u can call your telecommunications system from outside to set up or change call diversion or twinning for you r telephone or for other tele phones. This is possible from any telephone with DTMF suffix dialling. Calling the te lecommunications system (telecommunic a[...]

45 Making calls with ease Routing calls b) Routing c alls from an intern al subscriber (Route from, follow-me) Press S tar , 70. Enter the dial code for the call diversion option, e.g. 1. Dial codes for call routing variations: 1 = immediately - 2 = on no answer - 3 = on busy Enter the two- to four-digit internal number for the subscriber from whom[...]

Routing calls 46 Making calls with ease Bundle diver sion* The various exchange lines to your telephone system are grouped into so-called bundles. Y ou can divert all calls arriving via a particular bundle (e.g. 7505-0) to an external destination. Press the "Menu" function key . Scroll to the Call diversion menu item. Confirm your selecti[...]

47 Making calls with ease Using the phone book Using the phone book The phone book is made up of an individ ual and a central telephone book section. Here you can store up to 100 call numbers with names, which are then only avai lable to your telephone. T he entries can be selected quickly and ea sily . Y ou can change the entries in your ind. phon[...]

Using the phone book 48 Making calls with ease Entering a new numb er in your individ ual phone book Press the "Phone book" function key . Scroll to the New indiv. entry menu item. Confirm your selection. T he next free code number will be automaticall y entered as the destination. ... Enter the call number . Confirm the number . ... Ente[...]

49 Making calls with ease Using the phone book Editing entries in the phone boo k Press the "Phone book" function key . ... Enter one or more first letters of the name until the desired su bs - criber is shown. Confirm your selection. Scroll to the Edit menu item. Confirm your selection. Edit the n umber . Confirm your select ion. Edit th[...]

Using the phone book 50 Making calls with ease Saving a call list entry in the phone book Press the "Call list" function key . Scroll to the desired entry , e.g. 0069123456 . Confirm your selection. Scroll to the Phone book entry menu item. Confirm your selection. ... Enter a name for this number if required. Save in phone book. i Note ?[...]

51 Making calls with ease Let’s remind oursel ves (appointments) Let’s remind ourse lves (appointmen ts) Y ou can have your phone remember import ant appointments. Y ou can enter up to three appointments. Y ou can select whether you w ant to be remembered on one day , numerous days or every day . An alerting tone sounds for the appointment and [...]

Let’s remind ourselves (appointments) 52 Making calls with ease Viewin g an appointment Press the "Menu" function key . Scroll to the Appointments menu item. Confirm your selection. All the set appointments will be shown. i Note • Appointments that have expired are de leted from the appoi ntments list. Entering an ap po intment for to[...]

53 Making calls with ease Let’s remind oursel ves (appointments) Entering a o ne-time appointment Press the "Menu" function key . Scroll to the Appointments menu item. Confirm your selection. All the set appointments will be shown. Scroll to the -.-.-:- menu item. Confirm your selection. Enter the date and time in the form "day mo [...]

Let’s remind ourselves (appointments) 54 Making calls with ease Entering a recurring appointment Press the "Menu" function key . Scroll to the Appointments menu item. Confirm your selection. All the set appointments will be shown. Scroll to the -.-.-:- menu item. Confirm your selection. Scroll to the Recurring appoin tment menu item. Co[...]

55 Making calls with ease Let’s remind oursel ves (appointments) Switching off appointment signal Y our telep hone reminds you with a sign al tone at the set appointment ti me. Scroll to the correspon ding appointment, e.g. Appointment 1 A message text will appear if one has been entered. Confirm the appointme nt. The signal to ne stops and th e [...]

View charges* 56 Making calls with ease View charg es* Y o u can have the current charges shown in Euro or in the local currency during a call. Y o u can view the charges for your last call. The call charges since the la st deletion are saved in y our phone system for all users and accumulated Y ou can check the charges for every caller and every l[...]

57 Making calls with ease View charges* Viewing the charges for the last call* Press the "Menu" function key Scroll to menu item Charges . Confirm selection. The charges Last Call are shown in the right in the dis - play . View the sum of your own charges* Press the "Menu" function key Scroll to menu item Charges . Confirm selec[...]

View charges* 58 Making calls with ease Vie w tot al of all charg es* Press the "Menu" function key . Scroll to the Charges menu item. Confirm your selection. Scroll to the Total charges menu item. Load the charge display . Clearing the cha rge meter* Press the "Menu" function key . Scroll to the Charges menu item. Confirm your [...]

59 Making calls with ease Locking phone Locking phone Y ou can protect your phone from unauthorised users by locking it with a PIN. Y ou can enter the PIN yourself and change it at all times. The following functions can still be accessed when locked: • Accept all calls • Select internal calls Inhalt Contents Change PIN* ( → p. 60) Lock phone [...]

Locking phone 60 Making calls with ease Changing the PIN (Person al Identification Number)* Press the "Menu" function key . Scroll to the Lock menu item. Confirm your selection. Scroll to the Set PIN entry . Confirm your selection. ... Enter the current four-digit PIN. ... Enter the new four digit PIN. i Notes • The default setting for [...]

61 Making calls with ease Send and receive messages Send and re ceive messag es Y ou can send a text message to members of your system, i.e. when the caller does not answer or the connection is busy . T ext messages can only be rece ived by pho - nes with displays. A maximum of 10 messages can be accepted. Y ou can also make announcements to call m[...]

Send and rece ive messages 62 Making calls with ease Viewing and deleting received text messages Scroll to the message in the status menu. Y ou wil l be shown the sender and the message, e.g. Miller: Coffee . Delete the messa ge. i Note • An alert tone sounds when a message arrives. • If you do not want to delete a message, you can qui t the me[...]

63 Making calls with ease Send and receive messages Selecting prepared text message and sending to all subscribers Press the "Message" key . Prepared messages will be displayed. Scroll to the desired text, e.g. Meeting . Confirm your selection. ... Change or add to the message in the usual way if required e.g. to include a name or time. S[...]

Send and rece ive messages 64 Making calls with ease Announcemen t Lift the handset. Scroll to the Announcem. menu item. Confirm your selection. Select who you want to send the announcement to, e.g. Announcement to Group 1 . Confirm your selection. Y ou can now make your announcement. i Note • When you want to make an "Announcemen t to all&q[...]

65 Making calls with ease Outside business hours (night service)* Outside business hours (nig ht service)* Y ou can activate a desired night service at any time. The system can activate night service automatically at programmed times. Press the "Menu" function key . Scroll to the Night service menu item. Confirm your selection. An active [...]

Phoning with Partners 66 Making calls with ease Phoning with Partners Partners can be every inter nal caller in your telecommunications system . Y ou can set up function keys as ( → p. 73) partner keys. The LEDs on the function keys ( → p. 74) inform you as to the activity of every partner . Call partner Press key for desired partner . Lift the[...]

67 Customizing the telep hone Setting audio, co ntrast and language Customizing the telephone Setting audio, c ontrast and lan guage Y ou can modify various audio set tings and th e display contrast to suit your require - ments. Y ou can deactivate the ring tone. Y ou can change the language for the text display via the language setting. The availa[...]

Setting audio, contrast and language 68 Customizing the telephone Set contrast Y o u can quickly modify the display of yo ur telephone to suit changing environmental conditions (e.g. sun dazzle). Press the "Menu" function key . Scroll to the Settings menu item. Confirm selection. Scroll to the Display / Acoustics menu item. Confirm select[...]

69 Customizing the telep hone Setting audio, co ntrast and language Set acoustics Y ou can adjust the volume of the ringtone , the handset and the monitoring lou dspea - ker . Y ou can set a different sound for each type of call. The dif ferent call types are: • Internal call: Internal call • External call: Call from outside your telecommunicat[...]

Setting audio, contrast and language 70 Customizing the telephone Do not disturb If you do not wish to be disturbed, you can temporarily deactivate the ringing to ne. Press the "Menu" function key . Scroll to the Settings menu item. Confirm your selection. Scroll to the Display / Acoustics menu item. Confirm your selection. S c ro l l t o[...]

71 Customizing the telep hone Placing functions / call numbers on keys Placing function s / call numbers on keys Functions ( → p. 11 7 ) and numbers which you fre quently use can be placed onto availabl e function keys. Y ou can thus use thes e functions or call numbers by simply pressing a key or by dialling. Y ou can place partner on the functi[...]

Placing functions / call numbers on keys 72 Customizing the telephone Displaying key assignment Y ou can see on your telephone display whic h function, destina tion, partner or line has been assigned to a key of your telephone. Press the "Menu" function key . Scroll to the Settings menu item. Confirm your selection. Scroll to the Function[...]

73 Customizing the telep hone Placing functions / call numbers on keys Assigning lines to keys Press the "Menu" function key . Scroll to the Settings menu item. Confirm your selection. Scroll to the Function keys menu item. Confirm your selection. The d escription and current assignment of all keys will be displayed. Scroll to the functio[...]

Placing functions / call numbers on keys 74 Customizing the telephone Function keys with L ED Y our telephone has 2 programmable function keys with LED disp lay . The LED shows you the cu rrent stat us of the key functions. I.e. you can see if the appropriate function is switched on or off. LED display on functio n keys LED display on line ke ys LE[...]

75 Customizing the telep hone Placing functions / call numbers on keys Deleting key assig nments Press the "Menu" function key . Scroll to the Settings menu item. Confirm your selection. Scroll to the Function keys menu item. Confirm your selection. The d escription and current assignment of all keys will be displayed. Scroll to the funct[...]

Changing general settings 76 Customizing the telephone Changing gene ral settings Y o u can specify how your telephone normally establishes a connection. This inclu - des all settings that help you to tel ephone more conveniently: For instance, automa - tic handsfree, automati c exchange line seizure or number of redials. Y ou can suppress the indi[...]

77 Customizing the telep hone Changing general settings Automatic handsfree after dial ling When you call an external subscriber: you can set yo ur telephone to switch automa - tically to hand sfree. Press the "Menu" function key . Scroll to the Settings menu it em. Confirm your selection. Scroll to the Dial settings menu item. Confirm yo[...]

Changing general settings 78 Customizing the telephone Line / off- hook Y o u can automatically seize a n external line whene ver you lift the receiver . Y ou then never have to dial the external line code . Press the "Menu" function key . Scroll to the Settings menu item. Confirm your selection. Scroll to the Dial settings menu item. Con[...]

79 Customizing the telep hone Changing general settings Redial every x seconds When you activate automatic redial ( → p. 23) : you set here the time that elapses before your telephone redials automatically . Press the "Menu" function key . Scroll to the Settings menu it em. Confirm your selection. Scroll to the Dial settings menu item. [...]

Changing general settings 80 Customizing the telephone Number display for ou tside calls For external calls, you can specify whether a number is passed to the subscriber . Y o u can also specify whether this is your internal extension number or onl y the com - pany telephone number. Press the "Menu" function key . Scroll to the Settings m[...]

81 Customizing the telep hone Changing general settings Direct dial When you set this fun ction to "off", you can type in a whole call number first a nd then dial it as a block. Y ou can then check t he call number again and correct it if neces - sary . Press the "Menu" function key . Scroll to the Settings menu it em. Confirm y[...]

Changing general settings 82 Customizing the telephone Code* Every outgoing and incoming call can be assigned a code nu mber . This enables the call to be assigned to a project or clie nt number . Press the "Menu" function key . Scroll to the Settings menu item. Confirm your selection. Scroll to the Dial settings menu item. Confirm your s[...]

83 Customizing the telep hone Changing general settings VIP call (p ager)* If a VIP call (pager) has been set up for your teleph one: you can temporarily remove calls from the VIP call signalling. Cal ls are no longer signalled, e.g. on a pager or log - ged. Press the "Menu" function key . Scroll to the Settings menu it em. Confirm select[...]

Changing general settings 84 Customizing the telephone General call An incoming extern al call will be signa lled on all the te lephones in your system if you have not set up an answering station (general call). Y ou can set up your telephone so that it does not ring in the case of a general call. Press the "Menu" function key . Scroll to[...]

85 Customizing the telep hone Changing general settings Forwarding to next p arty The call between the external party and the internal subscriber to whom you forwar - ded the caller comes to an end. The intern al subscriber hangs up. The ringing tone for internal call s sounds on your telephone. The caller ’s number is shown on the di splay , e.g[...]

Changing general settings 86 Customizing the telephone Call filter Calls from subscribers in the call filter li st are still signalled even when you have set up "Do not disturb". Press the "Menu" function key . Scroll to the Settings menu item. Confirm selection. Scroll to the Applications menu item. Confirm selection. Scroll to[...]

87 Customizing the telep hone Changing general settings Set up Headset* Y ou can determine whe ther you w ant to use a connected headset. Y ou can set the volume for a headset connected to T3 IP Compact or a headset link. Y ou can set Sidetone and W akeUp tone on all headsets. i Note • Notes on operating the headset ( → p . 105) can be found in[...]

Changing general settings 88 Customizing the telephone Headset - setting rec eiver volume Y ou can change the default setting fo r heads et volume indep endently of the volume of your telephone. Press the "Menu" function key . Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications menu item. Confirm your sele[...]

89 Customizing the telep hone Changing general settings Headset - side tone / wake -up tone For headsets which have "side tone" implem ented internally , it is recommended to switch this function off here . Otherwise, you will hear your vo ice too loud or doubled in the headset earphone. When using headsets which go into an idle mode afte[...]

Settings for your telephone system 90 Customizing the telephone Settings for your te lephone system Y o u can perform many of the settings for y our telephone system from your In tegral T3 Compact telephone The settings apply to all the telephones in your system: External callers can often reach your comp any using variou s different numbers. For e[...]

91 Customizing the telep hone Settings for your telephone system Answering stations for day service* Y ou can set up an answering station for each external line. The answering station can consist of up to 5 telephones. Press the "Menu" function key . Scroll to the Settings menu it em. Confirm selection. Scroll to the System functions menu[...]

Settings for your telephone system 92 Customizing the telephone Answering stations for night service* There is often a need for a telephone system to handle calls differently at night than during the day . Here, you can set up special answering stations for night service. Press the "Menu" function key . Scroll to the Settings menu item. C[...]

93 Customizing the telep hone Settings for your telephone system Call forwarding* Up to three call forwarding destinations ca n be set up for each exchange line. Call forwarding takes place after a set time when a answeri ng station is called via the exchange line. Press the "Menu" function key . Scroll to the Settings menu it em. Confirm[...]

Settings for your telephone system 94 Customizing the telephone Second call barring* Press the "Menu" function key . Scroll to the Settings menu item. Confirm selection. Scroll to the System functions menu item. Confirm selection. Scroll to the Second call barring menu item. Confirm selection. A list of numbers for which second call barri[...]

95 Customizing the telep hone Settings for your telephone system Date / time Press the "Menu" function key . Scroll to the Settings menu it em. Confirm your selection. Scroll to the System functions menu item. Confirm your selection. Scroll to the Date / Time menu item. Confirm your selection. Enter the date (six digits): day month year ,[...]

Settings for your telephone system 96 Customizing the telephone T raffic stati stics* Y o u can retrieve statistical information for your telepho ne. Press the "Menu" function key . Scroll to the Traffic statistics menu item. Confirm your selection. Information about calls since da ta was last deleted will be shown. i Note • Y ou can re[...]

97 Customizing the telep hone IP-specific settings IP-specif ic settings The IP-specific setting s are usually set by the Avaya Service or your telecommunica - tions systems administrator . Y ou will subsequ ently find an overview of the settings possible as well as the procedure to follow in case of errors. Inhalt Contents When no gatekeeper is fo[...]

IP-specific settings 98 Customizing the telephone If no gatekeeper is found during the automatic search procedur e (only T3 IP) When the automatic search procedure for a gatekeeper is unsuccessful, then th e display on your tele phone constantly shows "... Searching Network ...". Y o u now have the op portunity of selecting a ga tekeeper [...]

99 Customizing the telep hone IP-specific settings Send ping Press the "Menu" function key Confirm selection. Scroll to menu item Send Ping. Confirm selection. Scroll to the network component you wish to test for availability , i.e. Def. GK . Confirm selection. Y ou wil l then receiv e an info messa ge stating whether the selected network[...]

IP-specific settings 100 Customizing the telephone Alter PIN to release web b rowser and CTI ap plication. Press the "Menu" function key . Scroll to the menu item Security . Confirm selection. Scroll to the menu item Change PIN . Confirm selection. ... Enter curren t PIN. (basic setting: "0000"). Scroll to menu item New PIN . ..[...]

101 Customizing the telep hone IP-specific settings Register ing a CTI appl ication* In order to control your telephon e using a CTI appl ication (e.g. Avaya Com4T el), the CTI application must first be registered: Press the "Menu" function key . Scroll to the Security menu item. Confirm your selection. Scroll to the CTI application menu [...]

Links* 102 Add-on equipment* Add-on equipment* Links* An important advantage of the Integral T3 Compact is the flexible link concept which gives you the o pportunity of supplementing the basic co mponents of the telephone with various links. Links are floor insertions for T3 telephones. Links can be connected to the TP IP Compact. No link is provid[...]

103 Add-on equipment* The DSS Module The DSS Module A DSS module has 36 keys, which Avaya Service can assign according to your pre - ferences. (DSS = D irect S tat io n S elect). The following opti ons are available to you: • Call numbers of your partners • Individual destinati ons (frequently used call numbers) • Line keys • Functions, e.g[...]

The DSS Module 104 Add-on equipment* Dialling with the DSS module Lift the handset. Press the DSS key for the desired subscriber . The LED indicates whether the connection is free or busy . i Note • Instead of lifting the handset to start with, you can also press the DSS key for the desired subscriber first and then lift the handset (dial ling wi[...]

105 Add-on equipment* Headset Headset With the Integral T3 Compact, a headset can be connected to a Headset-Li nk or to a CTI/Audio-Link. Integral T3 IP Compact features a headset socket for direct connec - tion of a headse t. Before making a call over the headset you may have to set up ( → p. 87) . Inhalt Contents Headset - answering calls ( →[...]

Headset 106 Add-on equipment* Headset - answering calls Someone calls you. Press the "Handsfree / monitoring" function key . Y ou will be speaking to the other party via the headset. The LED nex t to the function key flashes. i Notes • Using a convenience headset, you can also take a call using the correspond ing button on the headset. [...]

107 Add-on equipment* Headset Headset - monitoring/h andsfree on the telepho ne Y ou can switch on monito ring on the telephon e or handsfree callin g via the tele - phone while you are telephoning with the hea dset. Switching on mon itoring Scroll to the Monitoring on menu item. Confirm your selection. Y ou can then hear the caller through the bui[...]

Hotel functions* 108 Extras for your telephone Extras for your telephone Hotel functions* Y o u can use the hotel functions in small to medium-sized hotel s and guest houses. Y o ur system administrator can connect up to three DSS modules to the T3 Compact for executing these functio ns. Available functions include checking gu ests in and out, view[...]

109 Extras for your telephone Hotel functions* Layout of the hotel func tions on the DSS module* 1 Other keys Destination keys for guests 2 Exit For ending an operating procedure. The DSS modu le returns to displaying the calling status of the room telephones. 3 Charge limi t The guest can only incur charges up to the amount specified in the teleph[...]

Hotel functions* 110 Extras for your telephone Checking in* Press the Check-in key . Press the key for the desired room, e.g. 101. Y ou can now choose between several lan guages for the menu displays on the guest telephone. Scroll to the desired language, e.g. English . Confirm your selection. The guest is checked in. The menu displays on the gue s[...]

111 Extras for your telephone Hotel functions* Viewing charges If charges have been incurred: Press the "Menu" function key . Scroll to the Charges menu item. Confirm your selection. Press the key for the room again. The charges are displayed. Scroll to the Printout menu item (for sum of charges) or to Total printout (for details of indiv[...]

Hotel functions* 112 Extras for your telephone Message to guest: mess age at reception* Press the "Message" key . Press the key for the desired room, e.g. 222. Press the "Exit" key . The DSS module retu rns to displaying the calling status of the room telephones. "Message" appears on the display o f the ro om telephone[...]

113 Extras for your telephone Hotel functions* Direct dial to rooms* Disabling direct inward dial to rooms Press the "DDD" (Disable Direct Dial) key . Press the key for the desired ro om, e.g. 707. The key lights up. Press the "Exit" key . The DSS module returns to displaying the calli ng status of the room telephones. Enabling [...]

Hotel functions* 114 Extras for your telephone Guest-to-guest co nnection* Disabling guest-to-gu est connection Press the "Disable guest-to-guest" key . Press the key for the desired room, e.g. 707. The key lights up. Press the Exit key . The DSS module retu rn s to displaying the calli ng status of the room telephones. Re-enabling g uest[...]

115 Extras for your telephone Hotel functions* Determining the charge limit* Activating charge limit Press the charge limit key Press the key for the desired ro om, e.g. 707. The key lights up. Press the Exit key . The DSS module returns to displaying the calling status of the room telephones. Deactivating charge limit Press the charge limit key Th[...]

Hotel functions* 116 Extras for your telephone Wa k i n g g u e s ts * Activating wake-up ca ll Press the "Menu" function key . Scroll to the Appointment for others menu item. Confirm your selection. Press the key for the desired room, e. g. "605 ". Confirm the number . All exi - sting appointments for that room will be displaye[...]

117 Look it up whenever in doubt Overview of telephone functions Look it up whenever in doubt Overview of tel ephone function s All the functions that you can assign to use progra mmable function keys are shown in the table, sorted alphabetically . Anonymous call ing When you do not w ant the other party to see your number . Call list The call list[...]

Overview of telephone functions 118 Look it up whenever in doubt Refer-back to exc hange Y ou can put a connection to the exchange on hold. Y ou can then make a new con - nection using the same B-channel. Internal group call For simultaneously calling all subscribers of a particular group. Y ou will be connecte d with the first subscriber that answ[...]

119 Look it up whenever in doubt Overview of telephone functions Private call - bundle Activates private call via the corresponding bundle. Private call - released bundle Activates private call via the released bundle. Private call - bundle + code dial destinatio n Activates private call via the released bundl e and then dials the entered code dial[...]

Overview of telephone functions 120 Look it up whenever in doubt Directory Displays the directory . T emporary DTMF For enabling tone dial, e.g. for re mote access to an answering machine. Appointment For having your telephone remind you of an important appoin tment Appointment for a ssociated subscrib er Appointment for oth ers For reminding other[...]

121 Look it up whenever in doubt Messages on the display Messages on the dis play The following is an overview of important display and status messages. S tandard displays and messages are shown in the case of special settings. Other subscrib ers When you want to save a call number for another subscri - ber (only possible if enabled by Avaya Servic[...]

Messages on the disp lay 122 Look it up whenever in doubt Phone book ent ry T o save a cal l list entry or redia l number in your p ersonal phone book. Subs. Subscriber: enter th e call number of the desired subscribe r here. T ransfer call When you want to forward a caller . Invalid Invalid: you have entered a call number-such as an unknown code-t[...]

123 Look it up whenever in doubt Ringing and handset tones Ringing and han dset tones T ones for intern al and external calls i Note • If you do not wish to be disturbed, you can d eactivate the ringing tones ( → p. 70) . T ones on the hand set Normal ringing to ne for ex ternal calls (example). Normal ringing to ne for internal calls (example)[...]

Symbols on the display 124 Look it up whenever in doubt Symbols on th e display The microphone is switched on: (microphone in a connected headse t or KonfT el). The loudspeaker is sw itched on (moni toring). Microphone and loudspeaker ar e switched on (handsfree). The microphone is switche d off (mute). Y ou are in a teleconference. No entries in t[...]

125 Look it up whenever in doubt Table of characters Table of characters The numeric keys can also be used to enter letters and numb ers, e.g. for names in the phone book. Y our telephone switches automatically to entry of letters and num - bers when this is necessary . A general description of how to enter characters can be found under Entering te[...]

Menu overview 126 Look it up whenever in doubt Menu over view There now follows an overview of the menu st ructure of the Integral T3 / T3 IP Com- pact. The first three me nu levels are shown. The menu in yo ur telephone may vary fr om the menu overview shown here, depen - ding on the features used, t he acce ssories in use and the assi gnment of t[...]

127 Look it up whenever in doubt Menu overview *) Further menu options will be disp laye d if the Service department has enabled you L N on dialling L ine / off-hook N umber of redials [0] Redial every: [ s] Handsfr . during call Second call Remote no. disp. Direct dial Code Applications > General call H unt group VIP call H eadset Se lf-assignm[...]

Menu overview 128 Look it up whenever in doubt to program the corresponding functions: sub scriber names, substitute terms, classes of service, system times, call bar groups, call bar numbers, software lock, auto. Night service, forwarding variants, gate stations, a ssignment control, call charge functions, paper format, call charge display , call [...]

129 Look it up whenever in doubt Troubleshooting Troubleshooting Incorrect date and tim e are displayed Set the correct time in the Syste m functions ( → p. 95) menu. Unknown message on the display T ake a look in the section Messages on the display ( → p. 121) to see what the dis - play means. The number of a caller is not displayed Call is tr[...]

Index 130 Index * 7 A Accept Call 17 Action, cancelling 11 Additional functions 7 After hours 65 Announcement 64 Anonymous calls 25 Answering stations 91 , 92 , 93 Appointment 51 Appointment signal, switching off 55 Appointments, ent ering 52 , 53 , 54 , 55 Asterisk 7 Audible tone s 123 Audio 67 , 69 Automatic connection 79 Automatic redial 23 B Ba[...]

131 Index Call list, calling back 36 Call list, deleti ng 36 Call list, symbols 35 Call No. on Keys 71 Call number ID 11 Call numbers, entering 48 , 50 Call waiting 24 Callback 36 Callback, automatic 23 Callback, line 24 Calling anonymously 25 Calling externally 21 Calling intern ally 21 Calling with one key stroke 22 Calling with the DSS module 10[...]

Index 132 Datum 95 Day service 91 Deactivating routing 43 Destination key 22 Dialling from the dire ctory 48 Dialling with DSS module 104 Direct dial 81 Direct inward dia l, hotel functi ons 113 Directory, selecting entry 48 Display 11 , 12 Display messages 121 Do not distur b 70 Do not dist urb, except ions 86 DSS module 103 DSS module, hotel func[...]

133 Index Headset 105 Headset volume 88 Headset, enabling use of 87 Hotel Functions 108 Hunt group 83 I Idle display 12 Input, cancelling 11 Internal 20 IP-settings 98 K Keys, assigning functions to 72 Keys, assignment 72 L Labelling Strip 75 Language 15 , 67 Language versions of the user manual 8 Language, selecting 70 LED 74 Letters 125 Letters o[...]

Index 134 MSN 22 , 38 , 48 Mute 18 N Names, searching for 48 Night service 65 , 126 Notes, important sections 7 Numbers, preventing display of 80 Numerous Connections 26 O Open Source 5 Operation, IP Telephones 14 Overview 9 Overview, menu 126 P Parties, switching between 27 Partner 66 Partners 73 Partners onto keys 73 Password 95 Phone Book 47 Pho[...]

135 Index Ringing tones 123 Ringing, deactivating 70 Routing 39 Routing call 39 S Second call 18 Second call barring 94 Second call, deactivating 81 Send Ping 99 Serial call 84 Set up Headset 87 Settings 7 Settings for telephone system 90 Settings, modifying 76 Signal tone 70 Status 12 Status messages 12 Switch off route call 43 Switching between c[...]

Index 136 W Web Browser 99[...]

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