Avocent 590-836-501D manual

590-836-50 1D L ONGVIEW ® IP KVM EXTEND ERS Installer/User Guide For T echnical Support : www.avocent.com/support[...]

USA Notification WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are desig[...]

LongV iew® IP KVM Extenders Inst aller/User Guide A voc ent, the A vocent logo and LongV iew are registered trademarks of A voc ent Corporation or its affiliates in the U.S. and other countries. All other marks are the property of their respective owners. © 2010 A vocent Corporation. 590-836-501E[...]

Instructions This symbol is intended to aler t the user to the presence of important operating and maintenance (servicing) instruc tions in the lite rature accompanying the appliance. Dangerous V oltage This symbol is intended to alert th e user to the presence of uninsul ated dangero us voltage within the product’ s enclosure that may be of su f[...]

iii Chapter 1: Product Overview .. ................... ................ .................... ................... .............. 1 Introduction ............ ........... .............. .......................... ........... .............. ........... .............. .. .................... 1 LongView IP KVM extender system features... ........... ....[...]

iv LongView® IP KVM Extenders Installer/User Guide Resetting the LongView IP KVM Extender System ......... ............ .............. ......................... .............. 39 Viewing System Information ............... ........... .............. ............ .............. ......................... .......... ....... 39 Configuring Video Input [...]

1 Product Overview Introduction The Avocent LongView® IP KVM extender system, which incl udes a transmitter and a user station, provides users with a full workstation desktop experience from a nywhere on the corporat e TCP/IP network, while maintaining th e target co mputers securely housed in a corporate data center. Desktop users can access ke y[...]

2 LongView® IP KVM Extenders Installer/User Guide Ethernet addre ssing The user station and the transmi tter are IP-addressable devices, giving you the flexibility to locate them anywhere within your enterpri se and at any distance from your desktop users. The user station and transmitter use standard n etwork protocols to tr ansfer data between t[...]

Chapter 1: Product Overview 3 • The other is a high-speed port that is used for virtual media (mass storage devices) peripheral devices or other USB devices in terfacing with the target computer , along wit h providing power for the L VIP-T transm itter . NOTE: The L VIPDH-T and L VIPHR-T transmitters pr ovide a single USB interface, and use an i[...]

4 LongView® IP KVM Extenders Installer/User Guide Multiplat form support The LongView IP KVM transmitter is connected to the target computer via USB connectors. This enables the user station to interoperate seamlessly with PC, Sun ® and M acintosh ® workstations. PS/2 keyboards and mice can also be used. Screen aspect ratio The LongView IP KVM t[...]

Chapter 1: Product Overview 5 Virtu al media (not available with L VIPVG-R use r st ation) Mass storage devices, such as removable drives a nd external CD-ROM drives, can be attached to the user station and w ill function as if they are directly connected to the target computer. You can connect both a removable drive and an external drive to a Long[...]

6 LongView® IP KVM Extenders Installer/User Guide Figure 1.1: LongView IP KVM Extender System Safety Precautions To avoid potential video and/or key board problems when using Avocent products: T ab le 1.1: Figure 1.1 Descriptions Number Description 1 T arget Computers 2 T ransmitters (L VIP-T and L VIPDH-T transmitters shown) 3 Gigabit Ethernet Sw[...]

Chapter 1: Product Overview 7 • If the building has 3 -phase AC power , ensure that the workst ation and monitor are on the same phase. For best results, they should be on the same circuit. To avoid potentially fatal shock hazard and possi ble damage to equipment, please observe the following precautions: • Do not use a 2-wire extension cord in[...]

8 LongView® IP KVM Extenders Installer/User Guide[...]

9 Installation Getting S t arted Before installing your LongVi ew IP KVM extender system, refer to the list below to ensure that you have all the items n ecessary for installation. Items needed to install your LongV iew IP KVM extender system NOTE: The following information is relevant to the LongView IP , LongView IP DH, LongV iew IP H R and the L[...]

10 LongView IP KVM Extenders Installer/User Guide Mounting Option The user station for each LongView IP KVM extender system mounts to either the rear of a flat panel monitor via a mounting plat e accessory (ordered separately) or is desk-mountable via a mounting kit, al so available from Avo cent. Inst allation Options Depending on your model, the [...]

Chapter 2: Installation 11 CAUTION: T o reduce the risk of electric shock or damage to your equipment, disconnect t he power from the user station by unplugging the power supply fr om the electrical outlet. Also, turn on the target computer and the user station in the order described in the f ollowing procedures. You can install th e LongView IP KV[...]

12 LongView IP KVM Extenders Installer/User Guide 3. Connect the video co nnector on the transmitter to the appropriately labeled port on the back of the target computer . NOTE: A VGA-only workstation can be conn ected to the tr ansmitter using a VGA to DVI-I adaptor. Y ou must configure the transmitter video settings for VGA th rough the serial me[...]

Chapter 2: Installation 13 Figure 2.2: User St ation and T ransm itter Installation (LongView IP Extender System Shown) T ab le 2.2: Description of Figure 2.1 Number Description 1 User S tation 2 External Power Supply 3 Serial Po rt 4 Local Peripherals (attached via PS/2 Ports) 5 VGA/DVI Port 6 S peakers 7 Microphone 9 1 5 10 2 8 4 6 7 3[...]

14 LongView IP KVM Extenders Installer/User Guide Figure 2.3: User St ation and T ransm itter Installation (LongV iew IP VG Extender System Shown) 8 USB Port 9 T ran smitter 10 T arget Compute r T ab le 2.3: Description of Figure 2.2 Number Description 1 User S tation T ab le 2.2: Description of Figure 2.1 (Contin ued) Number Description 1 2 3 5 6 [...]

Chapter 2: Installation 15 2 External Power Supply 3 Serial Po rt 4 Local Peripherals (attached via PS/2 ports) 5 VGA Port 6 S peakers 7 Microphone 8 USB Port 9 T ran smitter 10 T arget Compute r T ab le 2.3: Description of Figure 2.2 (Contin ued) Number Description[...]

16 LongView IP KVM Extenders Installer/User Guide Figure 2.4: User St ation and T ransm itter Installation (LongView IP DH Extender System Shown) T ab le 2.4: Description of Figure 2.3 Number Description 1 Serial Po rt 2 DVI Ports 3 External Power Supply 4 S peakers 5 Local Peripherals (attached via USB port) 6 T ran smitter 7 T arget Compute r 6 1[...]

Chapter 2: Installation 17 Figure 2.5: User St ation and T ransm itter Installation (LongView IP HR Extender System Shown) T ab le 2.5: Description of Figure 2.4 Number Description 1 Serial Po rt 2 DVI Ports 3 Local Peripherals (attached via USB port) 4 S peakers 5 T ran smitter 2 1 3 4 5 6[...]

18 LongView IP KVM Extenders Installer/User Guide T o connect the user st ation: 1. Connect your keyboard, mo nitor , mouse and oth er peripheral cables to the appropriately labeled ports on the back of the user station. 2. Connect the UTP cable from the transmitter to the RJ-45 port on the back of the user station. NOTE: Use only the power supply [...]

Chapter 2: Installation 19 Transmitters and user stations may be config ur ed for use on a single subnet or for use across routers. Use of routers, however, will cause a s light increase in end-to-end latencies, wh ich may not be acceptable for all applications. The LongView IP KVM extender system has been preconfigured with factory-default network[...]

20 LongView IP KVM Extenders Installer/User Guide[...]

21 Operations Overview Operating a target computer thro ugh the LongView IP KVM extender system is no different than working directly connected to y our target computer. All periph erals operate as if directly connected, even though the target co mputer is located at a distance. While the LongView IP KVM extender system defa ult settin gs will work[...]

22 LongView® IP KVM Extenders Installer/User Guide Accessing the System A LongView IP KVM user station will autom atically initiate a connection with t he target computer. A series of messages will be displayed on th e screen to inform you of the progress of the connection. You will be able to interact wi th the target computer as if it were locat[...]

Chapter 3: Operations 23 2. Click the Rcvr radio but ton to view the system information for your user stati on. Figure 3.1: User St ation Connected to T ransmitter -or- Click the Trans radio button to view the system information for your transmitter. NOTE: If there is no transmitter connected, the Trans radio button option will display as No T arge[...]

24 LongView® IP KVM Extenders Installer/User Guide T o change networking information fo r the user st ation and transmitter: 1. Press Print Screen and select the Net tab to configure netwo rk parameters for your LongV iew IP KVM user station or transmitter . Figure 3.2: Network Config Menu (Receiver) 2. T o change the user station network configur[...]

Chapter 3: Operations 25 T o change the OSD Ti meout: 1. Press Print Screen and select the CFG tab. Figure 3.3: Configuration Menu (OSD Timeout) 2. Enter the desired amount of time for the OSD to be displayed. 3. Click Apply to save the changes. The Serial Menu The user station incorporates a serial menu that allows you to: • Configure network se[...]

26 LongView® IP KVM Extenders Installer/User Guide via the transmitter. One password controls access to the user sta tio n, the other password controls access to the transmitter. In both cases, the default password is password . Items needed to access the serial menu • Networked workstati on with a serial port • Null-modem serial cable (male D[...]

Chapter 3: Operations 27 NOTE: It is recommended that you co nfigure the network se ttings for the transmitter before you configure th e network settings for the LongView IP KVM user station. T o configure network s ettings for the transmitter: 1. Press Enter to display the serial menu . The Appliance Selection Menu displays. 2. Press 2 to access t[...]

28 LongView® IP KVM Extenders Installer/User Guide 5. Press 1 to select the T r ansmitter Network Config option and press Enter . Figure 3.6: T ransm itter Network Configuration Menu 6. Press 1 to select t he T ransmitter IP Address option and p ress Enter . 7. T ype a valid IP address and press Enter . 8. Press 2 to select t he T ransm itter Netm[...]

Chapter 3: Operations 29 2. T ype the password and press Enter . The Receiver Main Menu will appear . Figure 3.7: Receiver Main Menu T o access the Network Config uration Menu: 1. Press 1 to select t he Network Configurat ion option and press Enter . T he Network Configuration Menu appears. Figure 3.8 : Network C onfigura tion Menu[...]

30 LongView® IP KVM Extenders Installer/User Guide 2. Press 2 to select t he T ransmitter IP Config option and press Enter . The old Transmitter IP Address is displayed b eside menu option 1. Figure 3.9: T ransmitter IP Configu ration Menu on the LongView IP KVM User St ation 3. Press 1 to select t he T ransmitter IP Address option and p ress Ente[...]

Chapter 3: Operations 31 T o configure the network settings for th e user st ation: 1. Press 1 to select the Receiver Network Config option in the Netw ork Configuration Menu and press Enter . Figure 3.1 1: Receiver Netw ork Configuration Menu NOTE: The reset o ption in the Receiver Network Conf iguration Menu applies only to network settings. 2. P[...]

32 LongView® IP KVM Extenders Installer/User Guide 9. Press 6 to select the Network Speed option to toggl e between Auto-Negotiate mode (option 1) or 100Base TX full d uplex mode (option 2). Figure 3.12: Network Speed Menu 10. T ype 0 (zero) and press En ter to exit and apply changes, or to return to the Network Configuration Menu. If you made a m[...]

Chapter 3: Operations 33 3. Press 1 to select Network Configuration and press Enter . The Network C onfiguration Menu will appear . 4. Press 2 to select Transmitter IP Config and press Enter . The Transmitter IP Config menu will appear . The old T ransmitter IP Address is displayed beside menu option 1. 5. Press 3 to select Detect T ransm itter Add[...]

34 LongView® IP KVM Extenders Installer/User Guide T o change the user st ation password: 1. Press 2 to select Change console password and press Enter . Y ou wi ll be prompted to enter y our current password. 2. T ype your current password and press Enter . Y o u will be prompted to enter the new passwo rd. 3. T ype the new passw ord and press Ent[...]

Chapter 3: Operations 35 3. Press 2 to access the Security C onfiguration Menu. Y ou have the option of disabling or enabling the passw ord and changing the default password. Figure 3.14: T ransm itter Security Configuration Menu T o disable or e nable the transmitt er p assword: NOTE: From the security Configuration me nu, press 1 to enable or dis[...]

36 LongView® IP KVM Extenders Installer/User Guide NOTE: It is recommended that you Flash upgrad e the transm itter before you Flash upgrade the user station. T r ansmitters and user stations should hav e the same version for guaranteed operation. T o Flash upgrade your transmitt er using XMODEM: 1. Download the transmitter upgrad e file from A vo[...]

Chapter 3: Operations 37 6. Enter the URL for the upgrade file using the foll owing syntax: http://<server ip address>[:se rver port]/<upgrade file path > For example: http://192.168.13.3:8080/TX.dld NOTE: If the server is set up on standard port 80, th e port information can be omitted. 7. T o initiate the file tran sfer , press Ente r[...]

38 LongView® IP KVM Extenders Installer/User Guide NOTE: If the LongView IP KVM user station determines that the upgrade file is invalid, the LongView IP KVM user station cancels the upgrade and maintains the previ ous firmware version. A message will display indicating that the firmware upgrade has failed. T o Flash upgrade you r LongV iew IP KVM[...]

Chapter 3: Operations 39 5. During reset, the LongV i ew IP KVM user statio n will drop the connection to the tran smitter . When reset is complete, the LongV iew IP KVM us er station will restore the connection to the transmitter using the new settings. Resetting the LongV iew IP KVM Extender System T o reset the LongV iew IP KVM user st ation or [...]

40 LongView® IP KVM Extenders Installer/User Guide 2. Press 7 to access the Appliance Information menu and press Enter . Figure 3.18: Appliance Information Menu 3. Press 1 to access the Receiver Applian ce Information Menu and press Enter . V alues on the Receiver Appliance Informat ion Menu are read-only . NOTE: The term “re ceiver appliance”[...]

Chapter 3: Operations 41 Configuring V ideo Input Settings The LVIP-R and LVIPHR-R user stations are capable of transmitting either dig ital (DVI) or analog video (VGA) from the target com puter to your moni tor. The LVIPDH-R user station is capable of transmitting DVI only from the target computer to you r analog or digital monitor. The LongView I[...]

42 LongView® IP KVM Extenders Installer/User Guide 3. Press 1 to access the T arget V ideo Menu and press Enter . Figure 3.21: T ransmitt er T arget Video Menu 4. Press 1 to select DVI Normal and press Enter . 5. Configure video input setti ngs as appropriate. 6. T ype 0 (zero) and press En ter to save your changes and exit the menu. The unit rese[...]

Chapter 3: Operations 43 Figure 3.22: Advanced Video Settings Menu 4. Enter the number that represents the port to wh ich you wish to set the EDID preferred timi ng, then enter 0 (zero) to Exi t/Apply Changes or enter c to Cancel. Figure 3.23: EDID Settings Menu 5. Enter the number that represents the desired preferred tim ing, enter 0 (zero) to Ex[...]

44 LongView® IP KVM Extenders Installer/User Guide T o access the Session Retry Menu: 1. Press Enter to display the serial menu . 2. Press 1 to access the Receiver Main menu and press Enter . If the password option is enabled, you will be prom pted for a password. 3. Press 8 to access the Console Settings Menu and press Enter . 4. Press 1 to acces[...]

Chapter 3: Operations 45 2. Press 8 to access the Console Settings Menu. Y our cu rrently selected OS D hotkey sequence is displayed beside menu item 1. Figure 3.25: Receiver Console Settin gs Menu 3. Press 1 to access the OSD Hotkey Menu and press Enter . The OSD Hotkey Menu will appear . This menu shows you the hotkey sequences that you can choos[...]

46 LongView® IP KVM Extenders Installer/User Guide Using the serial menu, you can disable the OSD time-out or chan ge the time-out period to any value between zero minutes and 10 ho urs. Setting the time-out period to zero means that the OSD will not time out. NOTE: Y ou can dism iss the OSD at any time by pressing Esc. T o change the OSD time-out[...]

Chapter 3: Operations 47 NOTE: T o ensure that audio operates correctly , configure t he user station and the trans mitter with identical audio performance settings. T o change the audio performan ce setting for the trans mitter: 1. From the serial menu, press 2 to access the T ransmitter Main Menu and press Enter . If the password option is enable[...]

48 LongView® IP KVM Extenders Installer/User Guide 3. Press 4 to access the Audio Performance Menu and press Enter . This men u shows you the audio settings that you can choose from. Th e current setting is indicated by an asterisk . Figure 3.29: Receiver Audio Perfo rmance Menu 4. T ype the number that corr esponds to the au dio setting you wish [...]

Chapter 3: Operations 49 4. Press 8 to choose Displ ay Power Saving Mode, then press Enter . The Display Power Saving Mode Menu will app ear . Figure 3.30: Display Power Saving Mode Menu 5. Enter the number representing the desired m ode from the menu. 6. T o confirm your selection and exi t the screen, type 0 (zero) and press Enter .[...]

50 LongView® IP KVM Extenders Installer/User Guide[...]

51 CHAPTER 4 Share Mode Using Share Mode Share Mode allows multiple users (up to eight user stations per transmitter) to share the audio and video of a target computer over the network and arbitrate for control of that computer. LongView IP KVM user stations and transm itters configured for Share Mode and for non-Shar e Mode can co- exist on the sa[...]

52 LongView® IP KVM Extenders Installer/User Guide Configuration Share Mode can be enabled or disabled from the serial m enu. T o enable or disable Share Mode: 1. From the Receiver Main Menu, press 8 and Enter to access the Console Settings Menu. -or- From the Transmitter Main Menu, press 7 and Enter to access the Console Settings Menu. 2. Press 1[...]

Chapter 4: Share Mod e 53 T o enable Share Mode on the trans mitter: 1. From the user station’ s serial menu, press 2 to access the T r ansmitter Main Menu and press Enter . If the password option is enabled, you will be prompted for a password. 2. Press 7 to access the Console Settings Menu and press Enter . The Consol e Settings Menu will displ[...]

54 LongView® IP KVM Extenders Installer/User Guide[...]

55 CHAPTER 5 Advanced Operations Simple ASCII Manager Interface The LongView IP KVM extender sy stem features a Simp le ASCII Manger In terface (SAMI) that allows you to have lim ited control over your LongV iew IP KVM tran smitters and user stations via an ASCII-based protocol delivered via TCP. Th e password protected SAMI is enabled over the ser[...]

56 LongView® IP KVM Extenders Installer/User Guide T o access the SAMI Menu: 1. From the Receiver Main Menu, press 8 and Enter to access the Console Settings Menu. -or- T able 5.1: SAMI Parameters and Descriptions Parameter Description Ty p e Example passwor d The password initiates a management session. Once the session is initiated, any other co[...]

Chapter 5: Advanced Operations 57 From the Transmitter Main Menu, press 7 and Enter to access the Console Settings Menu. 2. Press 7 and Enter to access the SAMI Menu for the user station. -or- Press 6 and Enter to access the SAMI Menu for the transmitter. The Simple ASCII Manag ement (SAMI) Menu w ill appear and show you the editable SAMI settings,[...]

58 LongView® IP KVM Extenders Installer/User Guide Enter the get ipaddr command (the response should be resp ipaddr 1 92.168.13.7 ). NOTE: In this example, the IP address of the managed unit is 19 2.168.13.7. NOTE: Before a changed IP address, gateway or subnet address becomes active, the use reset command has to be entered. Being able to read the[...]

59 Appendices Appendix A: T echnical Specifications NOTE: During the course of this product’s lifetime, modifications might be made to its hardware or firmware that could cause these specificat ions to change without notice . T ab le A.1: L VIPHR-R an d L VIPDH- R User St ation Produ ct Specifications Networ k Ethernet S tandard Ethernet II IP Po[...]

60 LongView® IP KVM Extenders Installer/User Guide Ty p e Three-wire serial interface: RX, TX, GND via 164 50-compatible UAR T Connectors 9-pin D-Shell (DB9) Dimensi ons H x W x D 28 x 210 x 140 mm (1.10 x 8.27 x 5.51 in) Weight 0.95 Kg (2.09 lb) without packaging, cables, power supply and literature Environmental Heat Dissipation 22 W/H Power Con[...]

Appendices 61 Mass S to rage Devices All Mass S to rage Clas s devices that use: SCSI mass storage subclass Bulk only transfer protocol Printers T ouch screens Pen tablets Smart card readers Digital sign pads Joysticks NOTE: Check with your A vocent representative for the latest list of devices that have been tested and verified on the LongView IP [...]

62 LongView® IP KVM Extenders Installer/User Guide Safety and EMC Approvals and Markings UL, FCC, cUL, VCCI, C-Tick, CE T ab le A.2: L VIPDH-T and L VIPHR- T T ransmitter Specifications Networ k Ethernet S tandard Ethernet II Extension Ports Number 1 Connectors RJ-45 Console Por ts Number USB: 1; DVI-I video: 2; audio line-out: 1(L VIPDH-T tran sm[...]

Appendices 63 DC-input current rating 1.1 A Operating T emperature 0° to 35° Celsius (32° to 95° Fahrenheit) S tora ge T emperatur e -20° to 60° Celsius (-4° to 140° Fah renheit) T ransit T emperature -30 ° to 60° Celsius (-22° to 140° Fahrenheit ) Operating Humidity 10 to 90% noncondensing S tora ge Humidity 5 to 95% Video Performance [...]

64 LongView® IP KVM Extenders Installer/User Guide T able A.3: L VIP-R User Station Product Specifications Networ k Ethernet S tandard Ethernet II IP Port Usage Port 16384 - Video Port 16385 - Audio Port 16386 - KeyboardMouse Port 16387 - vMedia Ports 4463, 4464, 4465 - Control Extension Ports Number 1 Connectors RJ-45 User Ports Number PS/2: 2; [...]

Appendices 65 AC-input current rating 1 A AC-frequency 50/60 Hz Operating T emperature 0° to 35° Celsius (32° to 95° Fahr enheit) S tora ge T emperatur e -20° to 60° Celsius (-4° to 140° Fahrenheit) T ransit T emperature -30 ° to 60° Celsius (-22° to 140° Fahrenhei t) Operating Humidity 10 to 90% noncondensing S tora ge Humidity 5 to 95[...]

66 LongView® IP KVM Extenders Installer/User Guide Video Resolution 640 x 350 @ 85 Hz 640 x 480 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz 720 x 400 @ 70 Hz (85 Hz DVI only) 800 x 600 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz 1024 x 768 @ 60 Hz, 70 Hz, 75 Hz, 85 Hz 1 152 x 864 @ 75 Hz 1280 x 960 @ 60 Hz 1280 x 1024 @ 60 Hz The following widescreen resolu tions are also supp[...]

Appendices 67 T ab le A.4: L VIP-T Transmitter Product Specifications Networ k Ethernet S tandard Ethernet II Extension Ports Number 1 Connectors RJ-45 Console Por ts Number USB: 2; DVI-I video: 1; audio microphone: 1; aud io line-out: 1 Ty p e USB T ype A, DVI-I video Connectors USB, male; DVI-I, male; 3.5 mm stereo audio jacks, line- out and mic;[...]

68 LongView® IP KVM Extenders Installer/User Guide Video Performance Video Resolution 640 x 350 @ 85 Hz 640 x 480 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz 720 x 400 @ 70 Hz (85 Hz DVI only) 800 x 600 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz 1024 x 768 @ 60 Hz, 70 Hz, 75 Hz, 85 Hz 1 152 x 864 @ 75 Hz 1280 x 960 @ 60 Hz 1280 x 1024 @ 60 Hz The following widescreen resolu t[...]

Appendices 69 Appendix B: Factory Default Settings T a ble B.1: LongView IP KVM Extender System Factory Def ault s L VIP-R , L VIPHR-R and L VIPDH-R User St ations Name RX_<MAC address> IP Address 192.168.13.1 Default Gateway 0.0.0.0 Netmask 255.255.255.0 OSD Hotkey Sequence Print Screen OSD Inactivity T imer 00 hours 10 minutes OSD Inactivit[...]

70 LongView® IP KVM Extenders Installer/User Guide L VIP-T , L VIPH R-T and L VIPDH-T Transmitters (continued) Password passwor d Video DVI - No rmal Video Performance 5 Bandwidth Management Unlimi ted S tatic/DHCP Network Configuration Sta t i c T ab le B.1: LongView IP KVM Extender System Factory Defaults (Continued)[...]

Appendices 71 Appendix C: T echnical Support Our Technical Support staff is ready to assist you with any instal lation or operating issues you encounter with your Avocent product. If an issue should develo p, follow the steps below for the fastest possible service. T o resolve an issue: 1. Check the pertinent section of this manu al to s ee if the [...]

72 LongView® IP KVM Extenders Installer/User Guide Appendix D: T roubleshooting No power status light on user station • V erify that the power suppl y is plugged in correctly . • Ensure that the power cable from the A vocent -supplied power supply is securely plugged into the user station. No video on monitor attached to LongView I P KVM user [...]

Appendices 73 ing, check that the display settin gs fo r your target co mputer are set no high er than a resolution of 1280 x 1024 at 60 Hz refresh rate. • If the transmitter has been powe r cycled (by unplugging the U SB cables), ensure that all other cables are disconnected before r econnecting the transm itter. Ensure that you connect the USB [...]

74 LongView® IP KVM Extenders Installer/User Guide Poor video quality on monitor attached to use r station • Reset vide o by pressi ng < F1 1 > . • Ensure that the video cable from the monitor is securely plugged in to the correct connector on the user station. • Check the video quality using a different monitor . No response from USB [...]

Appendices 75 • V erify that the Ethernet network is fully op erational. Transmitter disconnected from DHCP serv er • Attempt to reconnect to DHCP server (new IP addr ess should be visible). • Return to the Network Configuration Menu on the user station. Press 2 for the T ran smitter IP Address option and press Enter . •P r e s s 1 to enter[...]

76 LongView® IP KVM Extenders Installer/User Guide[...]

License Information 77 License Information This product includes various software programs that are copyrighted and re leased under the GNU General Public License (GPL), the GNU Lesser General Public License (LGP L), and other licens es that permit c opying, modi fication, and redistribution of source c ode (such licenses referred to as Public Lice[...]

78 LongView® IP KVM Extende rs Installer/User Guide 1. Y ou may co py and distribute verbatim copies of the Program’ s source code as you re ceive it, in any medium, provided that you co nspicuously and appropriately publish on each copy an appr opriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this L[...]

License Information 79 redistribution of the Program by all those w ho receive copies directly or indirectly through you, then the only way you could s ati sfy both it and thi s License would be to refrain entirely from d istribution of the Program. If any portion of this section is held invalid or unenforceable under any parti cular circumstance ,[...]

80 LongView® IP KVM Extende rs Installer/User Guide[...]

USA Notification Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are desig[...]

590-836-50 1 E L ONGVIEW ® IP KVM EXTEND ERS Installer/User Guide For T echnical Support : www.avocent.com/support[...]