Axis Communications AXIS P3364-VE manual

AXIS P3364-VE Network Camera User Manual[...]

About this Document This manual is intended for administrators and users of AXIS P3364-VE Fixed Dome Network Camera, and is applicable to rmware 5.60 and later . It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-ba[...]

Battery Low battery power affects the operation of the RT C, causing it to reset at every power-up. When the battery needs replacing, a log message will appear in the product’s server report. For more information about the server report, see the product´s setup pages or contact Axis support. The battery should not be replaced unless required, bu[...]

AXIS P3364-VE Network Camera T able of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

AXIS P3364-VE Network Camera T able of Contents Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Check the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

AXIS P3364-VE Network Camera Hardware Overview Hardware Overview 1 0 11 1 2 2 1 3 4 5 6 7 8 9 1 4 1 3 1. Camera unit 2. Network connector (P oE) 3. Audio out 4. LED connectors 5. Audio in 6. I/O connector 7. Control button 8. Fan output connector 9. SD memory card slot 1 0. Mounting bracket 1 1. Network cable 12. Unit casing 13. Serial number 14. H[...]

AXIS P3364-VE Network Camera Hardware Overview Network Connector RJ45 Ethernet connector with P ower over Ethernet (P oE). NO NO NO TICE TICE TICE The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall be intended for their specic use. Make sure that the network devices are ins[...]

AXIS P3364-VE Network Camera Hardware Overview LED Indicators Note • The Status LED can be congured to be unlit during normal operation. T o congure, go to Setup > System Options > P orts & Devices > LED . See the online help for more information. • The Status LED can be congured to ash while an event is active. • The[...]

AXIS P3364-VE Network Camera Access the Product Access the Product To install the Axis product, see the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are • Internet Explorer ® with Windows ® • Safari ® with OS X ® • Chrome TM or Firefox ® with othe[...]

AXIS P3364-VE Network Camera Access the Product For more information, see NAT traversal (port mapping) for IPv4 on page 50 . See also AXIS Internet Dynamic DNS Service at www .axiscam.net For Technical notes on this and other topics, visit the Axis Support web at www .axis.com/techsup Set the Root P assword To access the Axis product, you must set [...]

AXIS P3364-VE Network Camera Access the Product Controls on the Live View P age Click the View size buttons to show the image in full size (right button) or to scale down the image to t the browser window (left button). Select a stream prole for the Live View page from the Stream Prole drop-down list. For information about how to congur[...]

AXIS P3364-VE Network Camera Access the Product 1. Go to Setup > Live View Cong . 2. Under Action Buttons , select Show manual trigger button . AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only . See AXIS Media Control (AMC) on page 14 for more information. The toolbar displays the [...]

AXIS P3364-VE Network Camera Access the Product Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls. User-dened buttons can also appear in the Control panel. See Controls on page 29 . Select a PTZ preset position to steer the camera view to the saved position. See Preset P ositions on page 29 . P an a[...]

AXIS P3364-VE Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats. Y our requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream [...]

AXIS P3364-VE Network Camera Media Streams The AMC Control P anel can be used to congure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control P anel is automatically installed on rst use, after which it can be congured. Open the AMC Control P anel from: • Windows Contro[...]

AXIS P3364-VE Network Camera Media Streams Note • <ip>= IP address • The Axis product supports QuickTime 6.5.1 and later . • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this. Access Audio Streams The Live View [...]

AXIS P3364-VE Network Camera Set Up the Product Set Up the Product The Axis product can be congured by users with administrator or operator rights. T o open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to all set[...]

AXIS P3364-VE Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality . Y ou can congure the following: • Video stream settings. See page 18 . • Stream proles. See page 19 . • Camera settings. See page 20 . • View area. See page 22 . • Overlay image. See page 22 . ?[...]

AXIS P3364-VE Network Camera Video and Audio H.264 H.264, also known as MPEG-4 P art 1 0/AVC, is a video compression standard that provides high quality video streams at low bit rates. An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas P-frames only contain the differenc[...]

AXIS P3364-VE Network Camera Video and Audio To select a default stream prole for the Live View page, go to Setup > Live View Cong . Camera Settings The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance To change Image Appearance go to the menus under Setup > Vi[...]

AXIS P3364-VE Network Camera Video and Audio Shutter & Gain The shutter and gain settings affect the amount of motion blur and noise in the image. T o adapt to different lighting, available storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows using different prioritization[...]

AXIS P3364-VE Network Camera Video and Audio View Area A view area is a cropped part of the full view . The view area is treated as a video source in Live View and has its own video stream and PTZ settings. When setting up a view area it is recommended that the video stream resolution is the same size as or smaller than the view area size. Setting [...]

AXIS P3364-VE Network Camera Video and Audio Use a privacy mask to set up a dynamic mask which will always mask the specied part of monitored area. For more information about privacy masks, see Privacy Mask on page 24 . To use an overlay image, the image must rst be uploaded to the Axis product. The uploaded image should be a Windows 24-bit B[...]

AXIS P3364-VE Network Camera Video and Audio Create the action rule: 1. Go to Events > Action Rules 2. Click Add to create a new rule. 3. Select a Trigger and, optionally , a Schedule and Additional conditions . See the online help for details. 4. From the Actions list, select Overlay T ext 5. Enter the text to display in the T ext eld. This [...]

AXIS P3364-VE Network Camera Video and Audio 1. Click Open iris to open the iris to its maximum position. This gives the smallest depth of eld and provides the best conditions for focusing. 2. Focus is set in the Focus window . Use the mouse to move and resize the focus window . 3. Click in the Focus position bar to focus on a desired location. [...]

AXIS P3364-VE Network Camera Video and Audio Use the Input gain to control the volume of the audio input. If the sound is too low , choose a higher dB value, to amplify the sound. If the sound is too high, choose a lower dB value. The Level bar gives a visual representation of the audio signal level in dB relative to the full-scale input level. •[...]

AXIS P3364-VE Network Camera Configure the Live View Page Configure the Live View Page Y ou can customize the Live View page and alter it to suit your requirements. It is possible to dene the following features of the Live View page. • Stream Prole. See page 19 . • Default Viewer for Browser . See page 27 . • Viewer Settings. See page[...]

AXIS P3364-VE Network Camera Configure the Live View Page • Select Use PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the PTZ control panel. • Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer . The recordings are saved [...]

AXIS P3364-VE Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area on page 22 . Preset P ositions A preset position is a saved view that can be used to quickly steer the camera to a specic positi[...]

AXIS P3364-VE Network Camera PTZ (Pan Tilt Zoom) • Zoom control To disable specic controls, deselect the options under Enable/Disable controls . Note Disabling PTZ controls will not affect preset positions. For example, if the tilt control is disabled, the product can still move to preset positions that require a tilt movement. 30[...]

AXIS P3364-VE Network Camera Detectors Detectors Camera T ampering Camera T ampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, spray-painted or severely defocused. T o send an alarm, for example an email, an action rule must be set up. To congure tampering detection: 1. Go to Detectors > Camera T [...]

AXIS P3364-VE Network Camera Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window . Set Up Motion Detecti[...]

AXIS P3364-VE Network Camera Detectors Note • To trigger on small objects or movements, use several small motion detection windows rather than one large window , and select a low object size. • To avoid triggering on small objects, select a high object size. • While monitoring an area where moving objects are not expected, select a high histo[...]

AXIS P3364-VE Network Camera Applications Applications AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications for Axis products. For information about available applications, downloads, trials and licenses, go to www .axis.com/applications Note • Several applications can [...]

AXIS P3364-VE Network Camera Applications If the Axis product is reset to factory default, uploaded applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings . 35[...]

AXIS P3364-VE Network Camera Events Events The Event pages allow you to congure the Axis product to perform actions when different events occur . For example, the product can start a recording or send an email notication when motion is detected. The set of conditions that denes how and when the action is triggered is called an action rule.[...]

AXIS P3364-VE Network Camera Events - Day/Night Mode – T rigger the rule when the product switches between day mode (IR cut lter on) and night mode (IR cut lter off). This can for example be used to control an external infrared (IR) light connected to an output port. - Live Stream Accessed – Trigger the rule when any stream is accessed an[...]

AXIS P3364-VE Network Camera Events - Use Schedule – T rigger the rule according to the selected schedule. See Create Schedules on page 39 . Actions Available actions include: • Day/Night Vision Mode – Set day mode (IR cut lter on) or night mode (IR cut lter off). • Output P ort – Activate an I/O port to control an external device. [...]

AXIS P3364-VE Network Camera Events Recipient Use with action Notes Email Send Images Send Notication Send Video Clip An email recipient can contain multiple email addresses. FTP Send Images Send Video Clip HTTP Send Images Send Notication Send Video Clip HTTPS Send Images Send Notication Send Video Clip Encrypted le transfer using Hype[...]

AXIS P3364-VE Network Camera Recordings Recordings The Axis product can be congured to record video continuously or according to an action rule: • To start a continuous recording, see page 42 . • To set up action rules, see page 36 . • To access recordings, see Find Recordings on page 40 . • To play recordings, see Play Recording on page[...]

AXIS P3364-VE Network Camera Recordings To play a recording, follow these steps: 1. Go to Recordings > List . 2. T o reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to apply the lters. See also Find Recordings on page 40 . 3. Select the recording and click Play . The recording wil[...]

AXIS P3364-VE Network Camera Recordings To remove a recording, select the recording and click Remove . Continuous Recording The Axis product can be congured to continuously save video to a storage device. For information about storage devices, see Storage on page 52 . To prevent the disk from becoming full, it is recommended to congure the di[...]

AXIS P3364-VE Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. T o switch languages, go to Setup > Languages and rst upload the new language le. Browse and locate the le and click the Upload Language button. Sel[...]

AXIS P3364-VE Network Camera System Options System Options Security Users User access control is enabled by default and can be congured under System Options > Security > Users . An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may [...]

AXIS P3364-VE Network Camera System Options To enable HTTPS on the Axis product: 1. Go to System Options > Security > HTTPS 2. Select an HTTPS certicate from the list of installed certicates. 3. Optionally , click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection P olicy for the different user grou[...]

AXIS P3364-VE Network Camera System Options Note Installed certicates, except preinstalled CA certicates, will be deleted if the product is reset to factory default. Preinstalled CA certicates that have been deleted will be reinstalled. A Server/Client certicate can be self-signed or issued by a Certicate Authority (CA). A self-signe[...]

AXIS P3364-VE Network Camera System Options If using an NTP server , select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving time changes . The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the predened formats or see File [...]

AXIS P3364-VE Network Camera System Options Linux/Unix example arp -s 192.168.0.125 00:40:8c:18:10:00 temp ping -s 408 192.168.0.125 Windows syntax (this may require that you run the command prompt as an administrator) arp -s <IP address> <serial number> ping -l 408 -t <IP address> Windows example (this may require that you run th[...]

AXIS P3364-VE Network Camera System Options Advanced TCP/IP Settings DNS Conguration DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are congured under System Options > Network > T CP/IP > Advanced . Select Obtain DNS server address via DHCP to use the DNS settings provided by the DH[...]

AXIS P3364-VE Network Camera System Options NAT traversal (port mapping) for IPv4 A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network trafc from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increase[...]

AXIS P3364-VE Network Camera System Options QoS (Quality of Service) QoS (Quality of Service) guarantees a certain level of a specied resource to selected trafc on a network. A QoS-aware network prioritizes network trafc and provides a greater network reliability by controlling the amount of bandwidth an application may use. The QoS settin[...]

AXIS P3364-VE Network Camera System Options RTP/H.264 The RTP port range and multicast settings are congured under System Options > Network > RTP . The RTP port range denes the range of ports from which the video/audio ports are automatically selected. For multicast streams, only certain IP addresses and port numbers should be used. Sel[...]

AXIS P3364-VE Network Camera System Options 4. The card can now be removed. Format SD Card NO NO NO TICE TICE TICE Formatting the SD card will remove all data and recordings stored on the card. The Axis product can be congured to automatically format SD cards that are inserted into the product. If autoformat is enabled and an SD card is inserted[...]

AXIS P3364-VE Network Camera System Options To avoid lling the share, it is recommended to remove recordings continuously . Under Recording Settings , select Remove recordings older than and select the number of days or weeks. To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings . P orts &a[...]

AXIS P3364-VE Network Camera System Options Support Support Overview The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance. See also Troubleshooting on page 57 . System Overview To get an overview of the Axis product’s status and settings[...]

AXIS P3364-VE Network Camera System Options File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a le, go to System Options > Advanced > File Upload . Uploaded les are accessed through http://<ip address>/local/<user>/<file name> where <user&g[...]

AXIS P3364-VE Network Camera Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your rst actions when troubleshooting a problem should be to check the current rmware version. The latest version may contain a correction that xes your particular problem. The cu[...]

AXIS P3364-VE Network Camera Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www .axis.com/techsup/ Symptoms, P ossible Causes and Remedial Actions Problems setting the IP address When using ARP/Ping Try the inst[...]

AXIS P3364-VE Network Camera Troubleshooting Problems with streaming H.264 Problems with AXIS Media Control ( Internet Explorer only ) To enable the updating of video images in Internet Explorer , set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer . No H.264 displayed in the client Check[...]

AXIS P3364-VE Network Camera Troubleshooting Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may trigger mistakenly . Lower the sensitivity setting to avoid problems with luminance. No audio Incor[...]

AXIS P3364-VE Network Camera T echnical Specifications T echnical Specifications Function/group Item Specications Models AXIS P3364-VE Image sensor Progressive scan RGB CMOS 1/3” Lens Varifocal, remote focus and zoom, P-iris, IR corrected, mexapixel resolution 6 mm models : 2.5–6 mm, F1.2, horizontal angle of view: 1 05°–1 08°, vertica[...]

AXIS P3364-VE Network Camera T echnical Specifications Function/group Item Specications Security P assword protection, IP address ltering, HTTPS encryption*, IEEE 80 2.1X network access control*, digest authentication, user access log, Centralized Certicate Management *This product includes software developed by the Open SSL Project for u[...]

AXIS P3364-VE Network Camera T echnical Specifications Function/group Item Specications Approvals EN 55022 Class B, EN 50 12 1-4, IEC 62236-4, EN 6 1 000-3-2, EN 6 1 000-3-3, EN 55024, EN 6 1 000-6-1, EN 6 1 000-6-2 FCC P art 15 Subpart B Class B ICES-003 Class B VCCI Class B C-tick AS/NZS CISPR 22 KCC KN22, Class B, KN24 IEC/EN 60950-1, IEC/EN[...]

AXIS P3364-VE Network Camera T echnical Specifications Digital input 3 Connect to pin 1 to activate, or leave oating (unconnected) to deactivate 0 to max 40 V DC Digital output 4 Connected to pin 1 when activated, oating (unconnected) when deactivated. If used with an inductive load, e.g. a relay , a diode must be connected in parallel with [...]

AXIS P3364-VE Network Camera T echnical Specifications P erformance Considerations When setting up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the CPU [...]

User Manual V er . M5.2 AXIS P3364-VE Network Camera Date: May 20 15 © Axis Communications AB, 20 12 - 20 15 P art No. 1460943[...]