Axis Q6034-E manual

USER’S MANUAL AXIS Q6034-E PTZ Do me Network Camera[...]

AXIS Q6034-E User’s Manual Notices This manual is intended for administrators and users of the AXIS Q6034-E PTZ Dome Network Camera, and is applicable for firmware r elease 5.20 and later. It includes instructions for using and managing the camera on your ne twork. Previous experience of networking will be of use when using this product. Some kno[...]

3 AXIS Q6034-E - Table of contents Contents Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

4 AXIS Q6034-E - Product Description Product Description This manual applies to AXIS Q6034-E PTZ Dome Network Camera. Key features • HDTV 720p and H.264 AXIS Q6034-E offers HDTV 720p in complian ce with SMPTE 296M standard of 1280 x 720 pixel resolution, full frame rate, high color fidelity and a 16:9 format. • Outdoor-ready AXIS Q6034-E is des[...]

5 AXIS Q6034-E - Product Description Overview Network connecto r - RJ-45 Ethernet connector. Supports High Power ov er Ethernet (IEE 802.3at). Use Axis T8 124 Midspan (included). Shielded cable shall be used to comply with EMC. Network connector Part number (P/N) & Serial number (S/N). The serial number may be required during the installation. [...]

6 AXIS Q6034-E - Product Description Control button - The control button is used for • Connecting to an AXIS Video Hosting System service, see page 34 . To connect, press and hold the button until the Status LED flashes green. • Connecting to AXIS Internet Dynamic DNS Service, see page 34 . To connect, press the button once. • Restoring the c[...]

7 AXIS Q6034-E - Accessing t he Camera Accessing the Camera To install the network camera, refer to the Installation Guide supplied with your product. The network camera can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. S[...]

8 AXIS Q6034-E - Accessing t he Camera Access from the Internet Once connected, the camera is accessible on you r local network (LAN). To access the camera from the Internet you must configure your broadband router to allow incoming data traffic to the camera. To do this, enable the NAT-traversal feature, which will attempt to automatically conf ig[...]

9 AXIS Q6034-E - Accessing t he Camera The Live View page How you customize the Live View page determines which buttons are visible. Not all the buttons described below will show up, unless configured to do so. These are configured under Setup > Live View Config > La yout . View size – Click to scale the image down to 800 pixels wide or to [...]

10 AXIS Q6034-E - Accessing t he Camera Pan/Tilt/Zoom Controls The Live View page also displays the Pan/Tilt/Zoom (PTZ) contro ls. The administrator can enable/d isable controls for specified users under System Options > Security > Users . With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited. Clic[...]

11 AXIS Q6034-E - Video Streams Video Streams The network camera provides se veral image and video stream formats. Your re quirements and the properties of your network will determine the type you use. The Live View page in the network came ra provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. Othe[...]

12 AXIS Q6034-E - Video Streams AXIS Media Control (AMC) AXIS Media Control (AMC) in Internet Explorer in Windows is the recommended method of accessing liv e video from the network camera. The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control Us er’s Manual for more information. The AMC Control [...]

13 AXIS Q6034-E - Setup Tools Setup Tools AXIS Q6034-E can be configured by users with administrator or operator rights. To access the product’s Setup tools, click Setup in the top right-hand corner of the Live View page. • Admi nistrators have unrestricted access to all settings. • Operators have access to Vid eo & Audio , Live View Conf[...]

14 AXIS Q6034-E - Video Video Click to access the online help that explains the Setup tools. Video Stream The video stream settings appear under three different tabs: •I m a g e • H.264 •M J P E G Preview For a preview of the image before saving, select the Video f ormat and click Open . The pixel counter shows the number of pixels in an area[...]

15 AXIS Q6034-E - Video H.264 GOV Settings The GOV structure describes the composition of the video st ream and sett ing the GOV-length to a higher value saves considerably on bandwidth but may have an adverse effect on image quality. Bit Rate Control The bit rate can be set as Va riable Bit Rate (VBR) or Constant Bit Rate (CBR). VBR adjusts the bi[...]

16 AXIS Q6034-E - Video Stream Profiles There are four pre-progr ammed stream profiles available for qui ck set-up. These settings can be adjusted and new, customized profiles can be created. Each profile has a descriptive name, describing its usage an d/or purpose. The profiles can be accessed from the Live View page. • To create a new stream pr[...]

17 AXIS Q6034-E - Video Off according to the lighting conditions Max gain - Measured in decibels (dB). A high level of amplification may pr ovide a better image in very low light situations. A high gain will also increase the amount of image noise. Image Settings Autofocus enable d - Autofocus is enabled by default. Image freeze on PTZ - Selec t Al[...]

18 AXIS Q6034-E - Live View Config Live View Config Layout Stream Profile From the Str eam Profile drop-down list, select the stream profile that is to be used for the Live Vi ew page. Listed are the pre-programmed stream profiles as well as the ones created under Video > Stream Profiles . See Stream Profiles, on page 16, for more information. D[...]

19 AXIS Q6034-E - Live View Config Viewer Settings Check the Show viewer toolbar box to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser. The administrator can disabl e the installation of the H.264 decoder included wi th AXIS Media Control. Thi s is used to prevent the installation of unlic[...]

20 AXIS Q6034-E - PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Preset Positions A preset position is a pre-defined camera view that can be used to quickly steer the camera to a specific location. From Preset Position Setup , use the Pan, Tilt and Zoom (PTZ) controls to steer the camera view to the required position. When satisfied with th e camera'[...]

21 AXIS Q6034-E - PTZ (Pan Tilt Zoom) Max Limits The pan and tilt limits restrict the area where auto tracking is allowed. This may prove useful, for example, to avoid tracking birds in the sky. Click Enable T ilt Li mit and Enable Pan Limit to enable the pan and tilt limits, respectively. Enter the limits (in degrees) of the Lower tilt angle and U[...]

22 AXIS Q6034-E - PTZ (Pan Tilt Zoom) Enable proportional speed - When using a joystick (or emulating one with the mo use), this setting can be u sed to reduce the maximum pan/tilt movement speed, i.e. th e speed the camera moves at when the jo ystick is pushed all the way out in any pan/tilt direction. This is useful when the camera is zoomed in o[...]

23 AXIS Q6034-E - Applications Applications The Application packages feat ure allows you to upload third party application packages for use on the network camera. Listed under Applications > Package s are the packages that have already been in stalled. Click on the name to open the menu options Settings, License and About. Se e the online help f[...]

24 AXIS Q6034-E - Events Events Pre-defined parameters, known as an event or Event Type can trigger certain action s in th e camera. A common event type is an alarm that causes the camera to upload images. Many eve nt types use an Event Server , to receive uploaded images. An event that is triggered by a signal, such as a detection of motion or sys[...]

25 AXIS Q6034-E - Events Triggered Event A triggered event can be activated by: • A Manual trigger - using the manual trigger button on the Live View page or through the VAPIX® Application Programming Interface (API) • An Application trigger - a third party application installed on the camera • Movement in a motion detection window • On bo[...]

26 AXIS Q6034-E - Events Notes • Pre-trigger and Post-trigger buffers will be lost if the connection to the event server fails • The maximum length of the pre-/post-buffer depend s on the video image size and selected frame rate • If the pre- or post-buffer is too larg e for the camera’s i nternal memory, the frame rate is reduced and indiv[...]

27 AXIS Q6034-E - Events Motion Detection Motion detection is used to generate an alarm whenev er move ment occurs (or stops) in the video image. A total of 10 Include and/or Exclude windows can be configured. • Included windows target specific areas within the whole video image • Excluded windows define areas within an Include window that shou[...]

28 AXIS Q6034-E - Events Please see the online help for descri ptions of each available option. • Avoid triggering on small objects in the video image by setting the object size level to high. • Use several small Motion Detection wi ndows rather than one large window, if triggers on small movements or objects are desired. • To reduce the numb[...]

29 AXIS Q6034-E - Recording List Recording List The Recording List web page contains a list of recordings made to the SD memory card. It shows ea ch recording's start time, length, the event type, and indicates if the recording is lo cked so that it can neither be deleted nor recorded over. To view a recording, select it from the list and clic[...]

30 AXIS Q6034-E - Recording List Storage - Select a group of recordings based on where the recordin gs are stored. Sort - Select whether the filtered recording list should be so rted in ascending or descending order of start time. Show - Select how many recordings to view in the window at one time. See the online help files for more information. Co[...]

31 AXIS Q6034-E - System Options System Options Security Users User access control is enabled by default. An administrator can set up other users, by giving these user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page, as described below: The user list displays the autho[...]

32 AXIS Q6034-E - System Options IEEE 802.1X IEEE 802.1X is a standard fo r port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authent ication Protocol). To access a network protected by IEEE 802. 1X, devices must authenticate themselves . The authentic[...]

33 AXIS Q6034-E - System Options Date & Time Current Server Time Displays the current date and time (24h clock). The time can be displayed in 12h cl ock format in the overlay (see below). New Server Time Select your ti me zone from the drop-down list. If you wa nt the server clock to automatically adjust for daylight savings time, select the Au[...]

34 AXIS Q6034-E - System Options Use the following IP address - To use a static IP address for the network ca mera, check the radio button and then make the following settings: • IP address - Speci fy a unique IP address for your network camera. (To check if the IP address you intend to use is available or not, click the Test button) • Subnet m[...]

35 AXIS Q6034-E - System Options Use the following D NS server address - Enter the desired DNS server by specifying the following: • Domain name - Enter the domain(s) to search for the host name used by the network came ra. Multiple domains can be separated by semicolons (;). The host name is always the first part of a Fu lly Qualified Domain Nam[...]

36 AXIS Q6034-E - System Options Use manually sele cted NAT router - Select this option to manually select a NA T router and enter the IP address for the router in the field provided. If a router is not manually specified, the network cameras automatically search for NAT routers on your network. If more than one router is found, the de fault router[...]

37 AXIS Q6034-E - System Options SMTP (email) Enter the host names (or IP addresses) and port numbers for your primary and secondary mail servers in the f ields provided, to enable the sending of notifications and image email mess ages from the camera to predefined a ddresses via SMTP. If your mail server requires au thentication, check the box for[...]

38 AXIS Q6034-E - System Options Bonjour The network camera includes support for Bonjour. When enabled, the camera is automatically detected by operatin g systems and clients that support this. Storage SD Card The Disk Management window is used to set up and ma nage local storage. it is used to connect memory cards for recording video, monitoring a[...]

39 AXIS Q6034-E - System Options Logs & Reports When contacting Axis support, plea se be sure to provide a valid Server Report with your query. The Access Log is automatically included in the server report. Information the Serv er Report and Parameter List may prove useful when troubleshooting a problem or when contacting the Axis support. • [...]

40 AXIS Q6034-E - About Plain Config Plain Config is for the advanced user with experience of Axis network c amera configuration. All para meters can be set and modified from this page. Help is avai lable from the standard help pages. About Here you can find basic information a bout your network camera. You can also view third party software licens[...]

41 AXIS Q6034-E - Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines th e functinality of network cameras. One of your first actions when t roubleshooting a problem should be to check the current firmware version. The la test version may contain a correction that fixes your particular problem. The current fir[...]

42 AXIS Q6034-E - Troubleshooting AXIS Support If you contact Axis Customer Services, plea se hel p us to resolve your problems expe dientl y by providing a Server Report and a brief description of the problem. The Server Report contains important information about the server and its software, as well as a list of the current parameters. The Access[...]

43 AXIS Q6034-E - Troubleshooting Symptoms, possible causes and remedial actions Problems setting the IP addres s When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been applied to the camera. Ensure the Ping length is set to 408. See the Inst allation Guide. The camera is loca t ed on a di[...]

44 AXIS Q6034-E - Troubleshooting For further assistance, please contact your reseller or check the support pages on the Axis we b site at www. axis.com/techsup Lower frame rate than expected Reduce number of applications running o n the client c omputer. Limit the number of s imultaneous viewers. Check with the system administrator that there is e[...]

45 AXIS Q6034-E - Troubleshooting LED Indicator flash routine * RFL (Resident Firmware Loader) check is a checksum method used to ensure that the software loading and star ting the firmware works correctly. Case Color Description Normal boot sequence Unlit Power on RFL check* Amber Kernel booting System initiating Green Shows steady green for 10 se[...]

46 AXIS Q6034-E - Technical Specifications Technical Specifications Function/group Item Specification Camera Models AXIS Q6034-E 60 Hz AXIS Q6034-E 50 Hz Image sensor 1/3” Progressive Scan CCD 1.3 megapixel Lens • f4.7 mm — 84.6 mm • F1.6 — 2.8 • Autofocus • Automatic day and night functionality • Horizontal angle of view: 55.2° ?[...]

47 AXIS Q6034-E - Technical Specifications System Integration Application Programming Interface Open API for software integration, including VAPIX® from Axis Communications, specification available at www.axis.com Includes the ONVIF specificatio n available at www.onvif.org Support for AXIS Video Hosting System (AVHS) with One-Click Camera Connect[...]

48 AXIS Q6034-E - Technical Specifications General performance considerations When setting up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the CPU reache[...]

49 AXIS Q6034-E - Glossary of Terms Glossary of Terms ActiveX - A standard that enables soft ware components to interact with one another in a networked environment, regardless of the language(s ) used to create them. Web browsers may come into contact w ith ActiveX controls, ActiveX documents, and ActiveX sc ripts. ActiveX controls are often downl[...]

50 AXIS Q6034-E - Glossary of Terms remember than 192.0.34.166. Th e t ranslation tables for domain names are contained in Domain name servers. Domain Server - Domains can also be used by organizations who wish to centralize the ma nagement of their (Windows) computers. Each user within a domain has an acco unt that usually allows them to l og in t[...]

51 AXIS Q6034-E - Glossary of Terms Interlacing was developed many years ago for the analog TV world and is still used widely today. It provides good results when viewing motion in standard TV pictures, although there is always some degree of distorti on in the image. To view interlaced video on e.g. a computer monitor, the video mus t first be de-[...]

52 AXIS Q6034-E - Glossary of Terms check the status of a network host or device. Ping can be used to see if a particular network address (IP address or host name ) is occupied or not, or if the host at that address is responding normally. Ping can be run from e.g. the Windows Command prompt or the command line in UNIX. Pixel - A pixel is one of th[...]

53 AXIS Q6034-E - Glossary of Terms SMTP (Simple Mail Transfer Prot ocol) - SMTP is used for sending and receiving e-mail. However, as it is ‘simple,’ it is limited in its ability to queue messages at the receiving end, and is usually used with one of two other protocols, POP3 or IMAP. These other protocols all ow the user to save messages in a[...]

54 AXIS Q6034-E - Glossary of Terms designed to provide a wireless local area network (WLAN) w ith a level of security and privacy comparable to t hat usually expected of a wired LAN. Security is at two different levels; 40-bit and 128-bit encryption. The higher the bit number, the more secure the encryption. WPA-PSK (Wi-Fi Prot ected Access - Pre-[...]

AXIS Q6034-E - Index 55 Index A Access Log 39 Action Buttons 9, 19 Administrator 13, 31 Alarm 27 AMC 7 ARP/Ping 34 Auto Tracking 25 AXIS Media Control viewer toolbar 9 B Backlight compensation 16 Backup 38 Bit Rate 15 Bonjour 7, 38 Brightness 16 Buffer Size 25 Buffers 25 C Camera tampering 26 CGI link 19 Color level 16 Connec tion L ist 39 Constant[...]

AXIS Q6034-E - Index 56 PTZ (Pan Tilt Zoom) 20 PTZ control panel 10 Q QoS 36 QuickTime 11, 18 R Recording List 29 Recovery 41 Referrals 31 Restore 38 RTSP 36 S Scheduled Event 26 Security 31 Self-signed certificate 8 Server Report 39 Server Time 33 Sharpness 16 SMTP 37 Snapshot button 9 SNMP 37 Storage 38 Storage Device 38 Support 38, 42 System Log[...]