Black Box FX160A manual

Order toll-free in the U.S. 24 hours, 7 A.M. Monday to midnight Friday: 877-877-BBOX FREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 Mail order: Black Box Corporation , 1000 Park Drive, Lawrence, PA 15055-1018 Web site: www.blackbox.com • E-mail: info@blackbox.com CUSTOMER SUPPORT INFORMATION JUL Y 199[...]

3 FEDERAL COMMUNICA TIONS COMMISSION AND INDUSTR Y CANADA RADIO FREQUENCY INTERFERENCE ST A TEMENTS This equipment generates, uses, and can radiate radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and[...]

PHONE LINE MANAGER 16 X 4 4 TRADEMARKS Windows ® and Microsoft ® are trademarks of Microsoft, Inc. RCA ® is a trademark of General Electric Co. All applied-for and registered trademarks are the property of their respective owners.[...]

PHONE LINE MANAGER 16 X 4 5 CONTENTS 1. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 3. Preparing to Program . . . . . . . . . . . . . . .[...]

PHONE LINE MANAGER 16 X 4 6 CONTENTS (continued) 9. Direct Outward Station Access (DOSA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 9.1 Enable Direct Outward Station Access (DOSA) . . . . . . . . . . . . . . . . . . . . . . .32 9.2 Entering the DOSA Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

PHONE LINE MANAGER 16 X 4 7 CONTENTS (continued) 17.7 Automatic Call-History Retrieval Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 17.8 Formats for the Call-History Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 17.9 Connection to a Computer or a Printer . . . . . . . . . . . . . . . . . . . . . . [...]

PHONE LINE MANAGER 16 X 4 8 1. Specifications Connectors — (20) RJ-11: (4) incoming ports, (16) extension ports Power — 120 V AC, 60 Hz Size — 2.5"H x 13.5"W x 9.5"D (6.4 x 34.3 x 24.1 cm) W eight — 3.2 lb. (1.5 kg)[...]

PHONE LINE MANAGER 16 X 4 9 2. Introduction Y ou’ll find that the user-friendly design of this Phone Line Manager 16 x 4 (Integrated Phone Solutions) system and the clear , step-by-step instructions in this manual will make it a pleasure to set up the system’ s features so that they best ser ve your office. This guide describes enhancements mad[...]

PHONE LINE MANAGER 16 X 4 10 3. Preparing to Program Before entering the system program features, take some time to look over the different options for setting up an extension as the System Manager . 3.1 Designate an Extension for System Manager All programming functions in this manual must be per formed from the programming extension. Initial prog[...]

PHONE LINE MANAGER 16 X 4 11 3.3 Programming Tips • All programming described in this manual must be per formed in the programming mode (see Section 3.5 ) and per formed from the programming extension (see Section 3.1 ). • W e recommend that the programming extension be assigned to the person who will act as System Manager for the office. • I[...]

PHONE LINE MANAGER 16 X 4 12 Outside Line Features T o Access Outside Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Dial 9 Incoming Call Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .All Standard Incoming Lines Incoming Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

PHONE LINE MANAGER 16 X 4 13 When Y ou Reset the System to Default V alues: All features are reset to the factory-default settings. These will be the same as the values on your new system. In addition: • All call for warding is cleared. • All alarms are cleared. • Call history memor y is erased. • Extensions assigned to call barring (toll r[...]

PHONE LINE MANAGER 16 X 4 14 4. Configuring the Extensions 4.1 Choices When Programming the Extensions Each extension must be individually defined in the way that best suits your needs. The options to be decided upon are described below . These choices are programmed for the extension using the commands given on the following pages. 1. What type of[...]

PHONE LINE MANAGER 16 X 4 15 • for warding calls to another extension, • and turning on or off the message lamp of another extension. If Hunt Groups are used (see Chapter 10 ), the extension numbers 122 , 133 , 144 , and 155 are reser ved. Y ou may not assign an extension to use one of these numbers. 4.2 Programming the Extensions The configura[...]

PHONE LINE MANAGER 16 X 4 16 Door Phone Member of Paging Group *0 No - 1 Yes - 2N o 1 3 Yes 1 4N o 2 5 Yes 2 6 No 1 and 2 7 Yes 1 and 2 6. Enter the code for automatic connection to an outside line, exclusive answering machine privilege, and Caller ID Enabling. Automatic Outside Exclusive Answering Display of Caller ID Line Connection Machine Privi[...]

PHONE LINE MANAGER 16 X 4 17 E XTENSION P ROGRAMMING S UMMARY * T o program the extensions, enter the following: Enter “75” Extn. Number Step 3 Step 4 Step 5 Step 6 Step 7 Code Code Code Code New Number 75 00 75 01 75 02 75 03 75 04 75 05 75 06 75 07 75 08 75 09 75 10 75 11 75 12 75 13 75 14 75 15 4.3 Door-Phone-Operation Details Any extension,[...]

PHONE LINE MANAGER 16 X 4 18 4.4 Call For warding/Call Follow Me Occasionally you may be required to work in an associate’ s office and will want to have your phone for warded to the other person’ s office. This feature is called “Call For warding” when you enter the for warding command from your extension. The feature is called “Call Fol[...]

PHONE LINE MANAGER 16 X 4 19 5. Central Of fice Lines: Incoming Calls 5.1 Introduction This chapter , which describes how incoming calls are handled in the Phone Line Manager 16 x 4, begins the discussion of how to configure the outside lines. The next chapters describe the main configuration commands, followed by a discussion of Auto-Attendant or [...]

PHONE LINE MANAGER 16 X 4 20 5.2.6 D EFINING THE S T ANDARD I NCOMING L INE In most installations, all outside lines would be configured as a Standard Incoming Line. Y ou will first define a list of extensions which will ring when an incoming call is detected. Y ou might also choose to define a second list of extensions which will ring when an inco[...]

PHONE LINE MANAGER 16 X 4 21 5.2.9 E NTERING THE S T ANDARD I NCOMING L IST 1. In the programming mode, enter 730 for the Day Mode list or enter 790 for the Night-Mode list. 2. Enter the two-digit extension numbers ( 00 to 15 ) assigned to the Standard Incoming List. Enter all of the extension numbers in succession. Y ou can assign up to 16 extensi[...]

PHONE LINE MANAGER 16 X 4 22 5.2.11 E NTERING THE P RIV A TE I NCOMING L IST ( S ) 1. In the programming mode, enter the code for the desired Private Incoming List. 731 Outside Line 2, Day-Mode List 732 Outside Line 3, Day-Mode List 733 Outside Line 4, Day-Mode List 791 Outside Line 2, Night-Mode List 792 Outside Line 3, Night-Mode List 793 Outside[...]

PHONE LINE MANAGER 16 X 4 23 Outside Line 2 Outside Line 3 Outside Line 4 Day Night Day Night Day Night Enter 731 791 732 792 733 793 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th 13th 14th 15th 16th 5.2.12 S ETTING I NCOMING C ALLS TO R ING OVER P AGING S YSTEM This option allows incoming calls to ring over a paging system in addition to the [...]

6. Central Of fice Lines: Programming 6.1 Choices in Configuring Central Office (CO) Lines Each CO line should be configured so that it best suits your needs. The options that must be decided upon are described below . 1. Are you using this CO line? If you do not use all of the CO line ports of the system, then the vacant ports need to be programme[...]

PHONE LINE MANAGER 16 X 4 25 7. Do you want to dial 9 or 0 to access an outside line ? Y ou can choose either 9 or 0 as the code for the user to dial when requesting an outside line. 6.2 Dialing “9” to Access Outside Lines The system is preset so that users dial 9 to access an outside line and 0 to make an intercom call to the Operator . Y ou m[...]

PHONE LINE MANAGER 16 X 4 26 Enter the code for the desired incoming ringing mode. 0 Private Incoming Line always. 1 Standard Incoming Line in daytime. Private Incoming Line at night. 2 Standard Incoming Line at night. Private Incoming Line in daytime. *3 Standard Incoming Line always. 6. Enter the two-digit fax extension (00 to 15) used for automa[...]

PHONE LINE MANAGER 16 X 4 27 7. Auto-Attendant (DISA) 7.1 About DISA and Direct Caller Access to Extensions Enabling the Auto-Attendant or DISA (Direct Inward Station Access) feature for outside lines allows incoming callers to connect themselves directly to an extension. The optional V oice Announcement module can be enabled to lead the caller thr[...]

PHONE LINE MANAGER 16 X 4 28 Sample Announcement “Hello, you have reached XYZ Corporation. T o send a fax, press the start button on your fax machine at any time. If you are calling from a touchtone phone, you may enter the extension number of your party at any time. Press ‘2’ to place an order . Press ‘3’ for Customer Ser vice. Press ‘[...]

PHONE LINE MANAGER 16 X 4 29 If the DISA call is directed to an extension which does not answer after 5 to 50 seconds, the call will transfer to the Operator (see Section 19.12 ). If the Operator does not answer after 5 to 60 seconds, the call will transfer to an available Rollover Extension (see Section 19.11 ). Any external music source can be us[...]

PHONE LINE MANAGER 16 X 4 30 8. Central Of fice Lines: Outgoing Calls 8.1 About Outgoing Call Groups The purpose of the Outgoing Call Groups is to provide the optimal management of outgoing calls, giving maximum outside line access to the users and extensions that need them most. The system has the capability to define up to four Outgoing Call Grou[...]

PHONE LINE MANAGER 16 X 4 31 If you do not want any outside lines in this Outgoing Call Group, hang up. 3. Enter the line numbers of the outside phone line(s) that are part of this Outgoing Call Group. Enter one to four entries. 1 Outside Line #1 2 Outside Line #2 3 Outside Line #3 4 Outside Line #4 Hang up. Hanging up is necessary if fewer than fo[...]

PHONE LINE MANAGER 16 X 4 32 9. Direct Outward Station Access (DOSA) Direct Outward Station Access (DOSA) allows an incoming caller to enter a password and be connected to a different outside line within the system and make an outgoing call. The original incoming call must be directed to a CO line which is programmed to operate in the DISA mode (se[...]

PHONE LINE MANAGER 16 X 4 33 10. Hunt Groups Four separate Hunt Groups can be implemented, allowing a person to dial a number which will ring at the first available extension of that group. This can be used for intercom calls or for incoming DISA calls where the incoming caller can be prompted to “press 3 for sales, press 4 for technical support,[...]

PHONE LINE MANAGER 16 X 4 34 W e recommend that all four of the Hunt Group Lists be filled. This would prevent an incoming caller from accessing a vacant group if they dialed the wrong Hunt Group number . If only using two groups, then it may be best that the other two group extensions be entered as 00 (Operator) or another extension that you wish [...]

PHONE LINE MANAGER 16 X 4 35 11. Day and Night Modes 11.1 Automatic Day/Night Mode Switching The Operator Extension can manually switch the system into Night Mode by dialing “56” or into the Day Mode by dialing 57 . This command is only valid if issued from the Day mode Operator extension (see Section 5.2.8 ). It is also possible for the system[...]

PHONE LINE MANAGER 16 X 4 36 4. Enter the digit that specifies the weekend day/days during which automatic switching into the day mode is enabled or disabled. 0 Disable switching into Day mode on Friday , Saturday , and Sunday . 1 Enable Day mode on Sunday . 2 Enable Day mode on Saturday . 3 Enable Day mode on Sunday and Saturday . * 4 Enable Day m[...]

PHONE LINE MANAGER 16 X 4 37 12. Central Of fice Lines: Advanced T opics 12.1 T one- or Pulse-Dialing Details Each outside line can be set in the programming command to be a default tone (DTMF) or rotary (pulse) dialing type. During speed dialing or redialing, digits will be always be output in the tone mode if the outside line is set to tone. If t[...]

PHONE LINE MANAGER 16 X 4 38 12.2 Disconnect Super vision: Polarity Reversal/Clear For warding Some Central Office switches signal the unit when the remote party in an outside call has disconnected from the line. For example, if an outside call is placed on hold and during that time the outside party hangs up, the system will know to release the li[...]

PHONE LINE MANAGER 16 X 4 39 12.3 Metering Pulse Detection Some Central Office switches (mostly outside of the USA) send 12- or 16-KHz metering pulses to indicate to the system that a unit of connection time has been used. These pulses can be counted by the Phone Line Manager 16 x 4 and appear as part of the Call History record output. If your unit[...]

PHONE LINE MANAGER 16 X 4 40 In some office situations, it may not be desirable to allow all key phones to display and keep a record of the Caller ID information describing the name and number of incoming callers. A new parameter has been added to instruct the A VT -16L key phone as to whether it will display the Caller ID information as it is sent[...]

PHONE LINE MANAGER 16 X 4 41 13. Rollover Extensions: Advanced T opics Any number of extensions can be configured to be a Rollover Extension. These extensions have special properties. Generally , calls directed to extensions which are busy or do not answer will be directed to an available Rollover Extension. T ypically , extensions connected to a V[...]

PHONE LINE MANAGER 16 X 4 42 When an extension is enabled to have the Exclusive Answering Machine privilege, the next numerical extension will be used as the answering-machine extension. For example, if physical extension #05 is enabled for this feature, calls directed to extension #05 will ring at extension #06 if extension #05 is busy or does not[...]

PHONE LINE MANAGER 16 X 4 43 13.4 V oice-Mail Unit Interface A V oice-Mail unit can be attached to the Rollover Extension(s) of your Phone Line Manager 16 x 4 system. It will have a voice announcement to enable callers to your business to access employees and/or their voice mailboxes. Enabling this parameter allows information to be sent from the P[...]

PHONE LINE MANAGER 16 X 4 44 14. Call Barring (T oll Restriction) 14.1 About Call Barring The Call Barring (or T oll Restriction) feature lets you bar specific extensions from calling certain types of phone numbers (or prefixes). This feature is most commonly used to bar toll calls, (long-distance, international, and/or 1-900 number calls). If this[...]

PHONE LINE MANAGER 16 X 4 45 14.3 Filling the Call-Barring Allow and Disallow T ables The system can store up to three call-barring Allow T ables and three Disallow T ables. Each table has 10 slots (numbered 0 through 9). Each slot stores one phone number or prefix. (See the sample tables in Sections 14.4 and 14.5 . Y ou must program all 10 slots f[...]

PHONE LINE MANAGER 16 X 4 46 14.5 Sample Allow T able Slot Prefix or Number to Allow 0 1800 1 empty 2 empty 3 empty 4 empty 5 empty 6 empty 7 empty 8 empty 9 empty 14.6 Assigning Extensions to T ables Once you have generated your Call-Barring T able(s), you need to assign each extension to a table. This is the step that bars specific extensions fro[...]

PHONE LINE MANAGER 16 X 4 47 14.7 Password to Override Call Barring This feature gives you the flexibility to allow extensions to override call barring (toll restrictions) for a single phone call. T o override Call Barring, the user must have a six-digit password. This feature would most likely be used if a manager will be needing to make restricte[...]

PHONE LINE MANAGER 16 X 4 48 15. Assigning Speed-Dial Numbers This feature allows you to assign a two-digit speed-dial number for as many as 45 frequently called phone numbers. The assigned speed-dial numbers can be used by everyone office-wide. (The system also lets individual users program up to four speed-dial numbers for their extensions only .[...]

PHONE LINE MANAGER 16 X 4 49 15.1 Clear Speed-Dialing and Call-Barring T ables This command will erase all of the values in the global Speed-Dialing table and all of the values in the Call- Barring (T oll-Restriction) tables. The speed-dialing numbers assigned to individual extensions are not affected. This command also resets the individual extens[...]

PHONE LINE MANAGER 16 X 4 50 16. The System Clock: Date and T ime The Phone Line Manager 16 x 4 contains an on-board clock that contains the date and time. The system records into Call-History memor y the details of an outgoing call which includes the date and time. The key phone is also able to show the date and time on its display . 16.1 Setting [...]

PHONE LINE MANAGER 16 X 4 51 17. Outgoing-Call Records and Histories 17.1 About Outgoing-Call Records Each time an outgoing call lasting longer than 25 seconds is made (or the first polarity reversal is detected when Polarity Reversal signaling is enabled), the system stores a record of the call. The outgoing call record is also called Station Mess[...]

PHONE LINE MANAGER 16 X 4 52 17.6 Output the Call Histor y After Each Outgoing Call Y ou can choose to have the Phone Line Manager 16 x 4 output the Call-Histor y records at the end of each outgoing call lasting more than 25 seconds. The information will also be stored into Call-History Memor y if space is available. T o output the Call-Histor y re[...]

An example of one line of the short format is shown below . The long format contains the same information separated by spaces. 1,05,15,JUL,95,14,10,5551212,00,04,21,0 17.9 Connection to a Computer or a Printer T o print records, the system must be connected to either a printer or a computer . The device used must have an RS-232C port capable of rec[...]

PHONE LINE MANAGER 16 X 4 54 18. Inter facing the Phone Line Manager 16 x 4 to a Computer There are many instances where the Phone Line Manager 16 x 4 can be connected to a computer to enhance the overall operation of the system. These include: • Phone Line Manager 16 x 4 Configuration Program: This program is designed to run under Microsoft Wind[...]

PHONE LINE MANAGER 16 X 4 55 18.2 Phone Line Manager 16 x 4 Configuration Program This program is designed to run under Microsoft Windows and can minimize the need to manually enter all of the commands detailed in this manual. T o use the program, simply insert the diskette into your computer and enter A:SETUP or B:SETUP from the FILE,RUN menu in[...]

PHONE LINE MANAGER 16 X 4 56 18.4 Computer Aided T elephony (CA T) Software The Computer Aided T elephony (CA T) version of the Phone Line Manager 16 x 4 software can operate in a computer environment where it can be controlled by an application running on the computer . All of the modes and commands discussed in this manual will operate as describ[...]

PHONE LINE MANAGER 16 X 4 57 19. System T iming Parameters 19.1 About System Timing Parameters The default value for the system timing parameters should be suitable for most applications and will never need to be changed. There may be some changes you will want to make which will affect the operation of the system under certain conditions. Any chan[...]

PHONE LINE MANAGER 16 X 4 58 19.5 Switchhook (Flash) Timing This is the minimum amount of time necessary to per form a switchhook. If the switchhook is pressed for less than this amount of time, the system recognizes it as a dial pulse and not as a switchhook (or flash). The “200 ms” and “300 ms” entries have been included because some phon[...]

PHONE LINE MANAGER 16 X 4 59 19.7 Outside Line Guard Time Once an outside call is complete (that is, one of the parties hangs up), that particular outside line is inactive for a defined period of time. This gives the Central Office an on hook condition for this amount of time. 6. Enter the “outside line guard time” code: 0 0.75 seconds 1 1.5 se[...]

PHONE LINE MANAGER 16 X 4 60 8. Enter the “pulse dialing make time” code: 0 24 milliseconds * 1 32 milliseconds 2 40 milliseconds 3 48 milliseconds 4 56 milliseconds 5 64 milliseconds 6 72 milliseconds 7 80 milliseconds 8 88 milliseconds 9 96 milliseconds 19.9 T one (DTMF) Dialing T iming These settings relate to tone (DTMF) mode dialing for sp[...]

PHONE LINE MANAGER 16 X 4 61 10. Enter the “tone (DTMF) dialing pause time between digits” code: 0 56 milliseconds 1 64 milliseconds 2 72 milliseconds 3 80 milliseconds 4 88 milliseconds * 5 96 milliseconds 6 104 milliseconds 7 112 milliseconds 8 120 milliseconds 9 128 milliseconds 19.10 Switchhook Timing to Outside Line This sets the time dura[...]

PHONE LINE MANAGER 16 X 4 62 19.11 Rollover on Standard Incoming Calls Timing For incoming calls to outside lines operating in the Standard Incoming Calls mode, this is the amount of time an incoming call will ring at the designated extension(s) before the it will start to ring a Rollover Extension (voice mail). 12. Enter the “Rollover on Standar[...]

PHONE LINE MANAGER 16 X 4 63 13. Enter the “rollover after call to Extension time” code: 0 5 seconds 1 10 seconds 2 15 seconds * 3 20 seconds 4 25 seconds 5 30 seconds 6 35 seconds 7 40 seconds 8 50 seconds 19.13 On Hook Time This defines how long the switchhook button must be pressed for the system to interpret the signal as a “hang up” in[...]

PHONE LINE MANAGER 16 X 4 64 19.14 Speed-Dialing Delay Time The Phone Line Manager 16 x 4 will pause for this amount of time after connecting to an outside line to dial a speed-dial number or to redial the last number before the first digit is dialed. 15. Enter the speed-dialing and redialing-delay time code: 0 0.75 seconds 1 1.5 seconds * 2 2.25 s[...]

PHONE LINE MANAGER 16 X 4 65 19.16 Parked Calls Timing When an outside call is parked at another extension, this setting determines the amount of time the Phone Line Manager 16 x 4 will wait for the parked extension to become available before the Phone Line Manager 16 x 4 attempts to ring the Operator or a Rollover Extension. 17. Enter the “Parke[...]

1000 P ark Drive • Lawrence, P A 15055-1018 • 724-746-5500 • F ax 724-746-0746 © Copyright 1999. Black Box Corporation. All rights reserved.[...]