Black Box LRA2900A manual

Model LRA2900A Remote Access Ser ver (RAS) Getting Star ted Guide CUSTOMER SUPPOR T INFORMA TION Order toll-free in the U.S. 24 hours, 7 A.M. Monday to midnight Friday: 877-877-BBOX FREE technical support, 24 hours a day , 7 days a week: Call 724-746-5500 or fax 724-746-0746 Mail order: Black Box Corporation , 1000 Park Drive, Lawrence, P A 15055-1[...]

Radio and TV Inter ference The LRA2900A Series generates and uses radio frequency energy , and if not installed and used properly—that is, in strict accordance with the manufactur er's instructions—may cause interference to radio and television reception. The LRA2900A Series has been tested and found to comply with the limits for a Class A[...]

FCC Compliance The LRA2900A has been tested and found to comply with the specifications found in P ar t 68 of the FCC rules and regulations. A label on the equipment bears the FCC registration number . Y ou may be requested to pro vide this information to your telephone company . The telephone company may decide to temporarily dicontinue your serv[...]

3. If your CSU causes harm to the telephone network, the telephone company may temporarily discontinue your service. If possible, they will notify you in advance, but if advance notice is not practical, you will be notified as soon as possible and will be informed of your right to file a complaint with the FCC. 4. If you experience trouble with t[...]

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como se indique en el aparato. 12. P recaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea elimi- nada. 13. Los cables de la fuente de poder deben ser guiados de tal manera q[...]

6 Contents About this guide ............................................................................................................................................. 7 Audience................................................................................................................................................................. 7 Struct[...]

Contents Model LRA2900A RAS Getting Started Guide 7 3 Configuring the RAS for operation ............................................................................................................... 27 Introduction ......................................................................................................................................[...]

8 Model LRA2900A RAS Getting Started Guide Contents 6 Contacting Black Box for assistance .............................................................................................................. 63 Introduction .....................................................................................................................................[...]

Contents Model LRA2900A RAS Getting Started Guide 9[...]

10 About this guide This guide describes installing and configuring a Black Box M odel LRA2900A Remote Access Server (RAS). By the time y ou are finished with this guide, your RAS will be receiving calls and transferring data. The instructions in this guide are based on the following assumptions: • The RAS will connect to a T1, E1, or PRI line [...]

About this guide Model LRA2900A RAS Getting Started Guide 11 Precautions N otes and cautions, which have the following meanings, ar e used throughout this guide to help you become aware of potential RAS problems: Note Calls attention to important information. T ypographical conventions used in this document This section describes the typographical [...]

12 Model LRA2900A RAS Getting Started Guide About this guide Mouse conventions The following conventions ar e used when describing mouse actions: T able 2. Mouse conventions Convention Meaning Left mouse button This button refers to the primar y or leftmost mouse button (unless you have changed the default configuration). Right mouse button This b[...]

About this guide Model LRA2900A RAS Getting Started Guide 13[...]

14 Chapter 1 Introduction Chapter contents Model LRA2900A Remote Access Server overview ................................................................................................15 Hardware overview ................................................................................................................................................1[...]

1 • Introduction Model LRA2900A RAS Getting Started Guide 15 Model LRA2900A Remote Access Server overview Model LRA2900A Remote Access Server over view The M odel LRA2900A is a central site remote access server with integrated modems which terminate dial-up analog and digital users. The Model LRA2900A RAS combines up to 120 analog and digital mod[...]

Hardware overview 16 Model LRA2900A RAS Getting Started Guide 1 • Introduction Hardware overview The M odel LRA2900A RAS is a fully integrated remote access server for central site concentration of analog and digital modem calls. The RAS (see figure 2) comprises a 1U-high 17-inch wide chassis that contains a motherboard and two dual-r edundant p[...]

1 • Introduction Model LRA2900A RAS Getting Started Guide 17 Hardware overview Signaling Robbed-bit, R1, R2, Q.921/Q.931 Modems U p to 120 V .92, V .90, K56F lex, V .34+, or ISDN B-channel digital calls (additional ports/functionality can be added by installing optional PMC expansion modules) RS-232 control port An RS-232 port provides for initia[...]

Hardware overview 18 Model LRA2900A RAS Getting Started Guide 1 • Introduction Physical dimensions W eight: 8.94 lbs (20.12 kg) Refer to figure 3 for height, width, and depth dimensions. Figure 3. Model LRA2900A RAS chassis physical dimensions Security • Internal database of o ver 111 static users • RADIUS Client supporting dual Authorizatio[...]

1 • Introduction Model LRA2900A RAS Getting Started Guide 19 Hardware overview • S upport for MIB-II (RFC-1213), DS1 MIB (RFC-1406), RIPv2 MIB (RFC 1389), Ethernet MIB (RFC- 1643), F rame Relay DTE MIB (RFC-1315) and B lack Box ’ s enterprise MIB (1768) • System logging to configuration port, non-volatile FLASH, volatile RAM, SYSLOG Daemon[...]

Approvals 20 Model LRA2900A RAS Getting Started Guide 1 • Introduction • ETHERNET : G reen if link status is nominal for the Ethernet port. • CALLS ACT : Green to indicate call activity on the M odel LRA2900A. • W AN ST A TUS: Green indicates normal status at each of the four T1/E1/PRI links. Red indicates an error . Approvals The M odel LR[...]

1 • Introduction Model LRA2900A RAS Getting Started Guide 21 Software overview Software overview The Black Box M odel LRA2900A suppor ts all common r emote access services as well as integrated routing and forwarding (see table 3). A uthentication and network management offer control and detailed monitoring from any web bro wser . F rom the PSTN,[...]

22 Chapter 2 Hardware installation Chapter contents Introduction ..........................................................................................................................................................23 Unpacking the Model LRA2900A RAS ...............................................................................................[...]

2 • Hardware installation Model LRA2900A RAS Getting Started Guide 23 Introduction Introduction This chapter contains the following procedur es for installing the M odel LRA2900A RAS: • “U npacking the M odel LRA2900A RAS”—lists the contents of the RAS shipping container • “RAS chassis installation ”—describes installing the RAS o[...]

Cable installation 24 Model LRA2900A RAS Getting Started Guide 2 • Hardware installation 5. Secure the RAS in position with the mounting scr ews. Cable installation This section describes installing the power , ground, and networ k interface cables. Installing the power cables This section describes installing the female end of the power cables i[...]

2 • Hardware installation Model LRA2900A RAS Getting Started Guide 25 Cable installation 3. Repeat steps 1 and 2 to install the remaining po wer cable. Grounding the Model LRA2900A Do the follo wing: 1. Assemble a ground wire using #10 A WG wire with gr een-colored insulation and two ring terminals. Make the wire long enough to reach one of the f[...]

Cable installation 26 Model LRA2900A RAS Getting Started Guide 2 • Hardware installation Connecting the 10/100Base-T Ethernet por t to an Ethernet switch or hub The 10/100Base-T E thernet port (see figure 7 on page 25) is designed to connect to an Ethernet switch or hub. Connect a straight-through CA T -5 cable (one wired as shown in figure 8) [...]

2 • Hardware installation Model LRA2900A RAS Getting Started Guide 27 Completing the hardware installation Connecting to the T1/E1/PRI W AN ports An active T1/E1/PRI is not necessar y to configur e the RAS. Ho wever , an active T1/E1/PRI connection is required to r eceive or make calls. The factor y-set default configuration of the access serve[...]

28 Chapter 3 Configuring the RAS for operation Chapter contents Introduction ..........................................................................................................................................................29 Configuration prerequisites .......................................................................................[...]

3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide 29 Introduction Introduction This chapter contains the following procedur es for configuring the M odel LRA2900A Remote Access S erver for operation: • “Configuration prerequisites ”—lists the items you need to have on hand before configuring the RAS. • ?[...]

Preparing the RAS for configuration 30 Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation – 8 bits – N o P arity – 1 S top bit – N o flow control 3. Set up H yperT erminal™ as follows: – Open a H yperT erminal session. – Enter a name for this connection. – Click on the Connect using: pop-up menu and ch[...]

3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide 31 Preparing the RAS for configuration Figure 13. COM properties Figure 14. T er minal keys configuration – Configure the Settings for F unction, arrow and ctrl keys act as to T erminal keys as shown in figure 14. 4. P ress <RETURN> to display the login wind[...]

Preparing the RAS for configuration 32 Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation Figure 15. Login window 5. T ype superuser as the default username and passwor d, then press <RETURN>. The T op Level Man- agement window displays (see figure 16). Figure 16. VT -100 T op Level Management window 6. Select o[...]

3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide 33 Configuring the RAS with a Web browser Note The default gateway has not been configured at this time. Y ou can access the web pages with a PC located on the same network as the RAS or you must configure the default gateway using H yperT ermi- nal. Select i IP then[...]

Configuring the RAS with a Web browser 34 Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation Figure 17. Home page[...]

3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide 35 Configuring the RAS with a Web browser Home page overview The HOME window is divided into two panes : the Configuration Menu pane and the configuration/informa- tion pane (see figure 18). The Configuration Menu contains the links to the various RAS subsystems, w[...]

Configuring the RAS with a Web browser 36 Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation F rom the Home page, the following actions can be performed: • Recor d Curr ent Configuration —clicking on this button (figure 19) causes the curr ent configuration to be stored in FLASH memory . Any changes made to the [...]

3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide 37 Configuring the RAS with a Web browser Configuring simple authentication The following sections describe two methods for configuring simple authentication to test the setup . No V alidation A N o V alidation authentication setting means that the user will be able [...]

Configuring the RAS with a Web browser 38 Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation Figure 21. Authentication Configuration window 2. Click on Modify . The Authentication Configuration windo w appears (see figure 21). 3. Change V alidation to noV alidation(0) . 4. Click on the Submit Query button. A Static [...]

3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide 39 Configuring the RAS with a Web browser 2. T o add an entr y in the static user database (see figur e 22), fill in the ID with a number not curr ently in use. Figure 22. Static User Identification window 3. Add the desired username and passwor d. 4. Click on the S[...]

Configuring the RAS with a Web browser 40 Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation 2. Click on Modify . The M odify Dial-In windo w appears (see figure 24). Figure 24. Modify Dial-In window , Login section 3. The IP address pool contains the IP addresses that ar e assigned dynamically to the dial-in connecti[...]

3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide 41 Configuring the RAS with a Web browser Figure 25. Modify Dial-In window , Domain Name Ser ver section 6. Enter in the IP Addr ess of the primary and secondar y domain name servers (DNS). The DNS enables users to find locations on the Internet. 7. Click on Submit Qu[...]

Configuring the RAS with a Web browser 42 Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation Configuring line settings and signaling for E1 1. Select T1/E1 Link on the Configuration Menu . The T1/E1 Link Activity windo w appears (see figure 27). Figure 27. T1/E1 Link Activity window 2. Link: 1 corresponds to Line 1 [...]

3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide 43 Configuring the RAS with a Web browser Configuring the line settings 1. Click on the Line T ype pop-up menu (see figure 28 on page 42) and choose from the following options: – F or an E1/PRI line your options will be either dsx1E1(4) or dsx1E1-CR C(5) – F or a[...]

Configuring the RAS with a Web browser 44 Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation Setting the line signaling for an E1/R2 line Do the follo wing: 1. Scroll down the W AN Circuit Configuration window , until the S ignaling Settings section appears (see figure 29). 2. Click on the Signal Mode pop-up menu and[...]

3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide 45 Configuring the RAS with a Web browser 11. T ype the Calling Number T otal Digits in the box pro vided. This setting tells the RAS how many digits to expect from the phone company . This number is the calling party’ s phone number or Caller-ID informa- tion. 12. S[...]

Configuring the RAS with a Web browser 46 Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation Configuring line settings and signaling for T1 1. Select T1/E1 Link on the Configuration Menu . The T1/E1 Link Activity window appears (see figur e 27 on page 42). 2. Link: 1 corresponds to Line 1 on the RAS. This is the pri[...]

3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide 47 Saving your configuration 4. Click on the Robbed-Bit signaling Protocol pop-up menu and choose LinkGr oundStart, LinkLoopS tart, or LinkEMWinkS tart. 5. Click on Submit Query . 6. Click on the Y ellow Alar m Format pop-up menu and choose one of the following options[...]

Saving your configuration 48 Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation 4. T o import or expor t a configuration, click on Import/Expor t under the Configuration Menu to display the Import/Expor t main window (see figur e 32). Figure 32. Import/Expor t main window 5. T o export the flash configuration, cli[...]

3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide 49 Completing the installation T o save the displayed data as a text file, select the Save option on your browser (see figur e 34). F or example, under N etscape, select File > Save As . A dialog box will display enabling you to sav e the contents of the export pa[...]

Completing the installation 50 Model LRA2900A RAS Getting Started Guide 3 • Configuring the RAS for operation Note If the RAS does not respond as described, the most likely cause is that the RAS default settings are not compatible with the T1/E1 line. If this is the case, use the RS-232 CONFIG port to correct the RAS set- tings. Y ou will have to[...]

3 • Configuring the RAS for operation Model LRA2900A RAS Getting Started Guide 51 Completing the installation[...]

52 Chapter 4 Operation and shutdown Chapter contents Introduction ..........................................................................................................................................................53 Activating the RAS ............................................................................................................[...]

4 • Operation and shutdown Model LRA2900A RAS Getting Started Guide 53 Introduction Introduction This chapter describes how to start or power-do wn the RAS. Activating the RAS Once the RAS has been installed, no operator action is requir ed under normal conditions; the RAS is designed for unattended operation. The RAS does not have a power switch[...]

54 Chapter 5 T roubleshooting and maintenance Chapter contents Introduction ..........................................................................................................................................................55 Fault analysis ......................................................................................................[...]

5 • Troubleshooting and maintenance Model LRA2900A RAS Getting Started Guide 55 Introduction Introduction This chapter describes troubleshooting and fault analysis that can be performed by the operator . If you r equire more help , contact Black Box technical support at 724-746-5500 . Refer to table 4 for a list of common symp- toms and suggested[...]

Fault analysis 56 Model LRA2900A RAS Getting Started Guide 5 • Troubleshooting and maintenance Fault analysis The following procedur es outline steps you should follow when tr oubleshooting a RAS malfunction. 1. If possible, talk to the person who filed the trouble complaint and determine the operational symptoms. Recor d the symptoms on the app[...]

5 • Troubleshooting and maintenance Model LRA2900A RAS Getting Started Guide 57 Fault analysis ETHERNET Front panel Green Off • A valid link has not been detected. • V erify that the cable is plugged into the hub, switch, or workstation and the RAS. • V erify that the hub, switch, or workstation is powered on. Replace the cable. If the prob[...]

Periodic maintenance 58 Model LRA2900A RAS Getting Started Guide 5 • Troubleshooting and maintenance Periodic maintenance Other than using a lint-free cloth to clean dust off the RAS chassis, the RAS r equires no periodic maintenance. Calibration The RAS requires no calibration. Maintenance This section describes replacing the RAS. Replacing the [...]

5 • Troubleshooting and maintenance Model LRA2900A RAS Getting Started Guide 59 Maintenance Note The parameters that will be exported are the power-up settings as they are stored in flash memory and may not be the current operating parameters. T o ensure that you export the most current parameters, go to HOME , then click on the Record Current C[...]

Maintenance 60 Model LRA2900A RAS Getting Started Guide 5 • Troubleshooting and maintenance 4. T o save the displayed data as a text file, select the Save option on your browser (see figur e 37). F or exam- ple, under N etscape, select File > Save As . A dialog box will display enabling you to save the contents of the export parameters to a [...]

5 • Troubleshooting and maintenance Model LRA2900A RAS Getting Started Guide 61 Maintenance Installing the replacement RAS 1. If you are installing the r eplacement RAS in a 19-inch rack, go to step 2. Otherwise, place the RAS at the desired location, then go to step 5. 2. Install the rack mounting ears onto the RAS using the mounting har dware p[...]

Maintenance 62 Model LRA2900A RAS Getting Started Guide 5 • Troubleshooting and maintenance 3. Set up H yperT erminal™ as follows: – Open a H yperT erminal session. – Enter a name for this connection. – Click on the Connect using: pop-up menu and choose the Dir ect to Com X option (where X is the number of the COM port onto which you conn[...]

5 • Troubleshooting and maintenance Model LRA2900A RAS Getting Started Guide 63 Maintenance – Configure the Settings for F unction, arrow and ctrl keys act as to T erminal keys as shown in figure 40. Figure 40. T er minal keys configuration 4. P ress <RETURN> to display the login windo w (see figure 41). Figure 41. Login window[...]

Maintenance 64 Model LRA2900A RAS Getting Started Guide 5 • Troubleshooting and maintenance 5. T ype superuser as the default username and passwor d, then press <RETURN>. The T op Level Man- agement window displays (see figure 42). Figure 42. VT -100 T op Level Management window 6. Select option m System. 7. Select option 1 Details. 8. Sel[...]

5 • Troubleshooting and maintenance Model LRA2900A RAS Getting Started Guide 65 Maintenance 15. Click on HOME under the Configuration Menu , then click on the Hard Reset button under Immediate Actions . Note Do not select Record Curr ent Configuration after importing configu- ration parameters. Completing the installation This section verifie[...]

© Copyright 2002. Black Box Corporation. All rights reserv ed. Released: June 28, 2002 1000 Park Drive • Lawr ence, P A 15055-1018 • 724-746-5500 • Fax 724-746-0746[...]