Blackberry 10.3.1 manual

BlackBerry Leap Smartphone Version: 10.3.1 User Guide[...]

Published: 2015-03-10 SWD-20150310104804511[...]

Contents Setup and basics........................................................................................................................................... 6 New in this release......................................................................................................................................... 6 Your device at a glance.[...]

Media sharing............................................................................................................................................ 125 About FM Radio......................................................................................................................................... 127 Settings............................[...]

Security and backup.................................................................................................................................. 276 Passwords and locking............................................................................................................................... 276 BlackBerry Protect.........................[...]

Setup and basics New in this release Introducing BlackBerry 10 OS version 10.3.1 BlackBerry 10 OS version 10.3.1 introduces powerful new features designed to boost your productivity, such as BlackBerry Blend, BlackBerry Assistant, and Battery Saving Mode. It also introduces updates to existing features, such as Instant Actions in the BlackBerry Hub[...]

Learn what you can say or type in the BlackBerry Assistant, 217 Things you can do with the BlackBerry Assistant, 215 Updated look and feel Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you will notice with the fresh new look of BlackBerry 10 OS version 10.3.1. Modernized visu[...]

Battery Improvements have been made to the BlackBerry 10 OS to help improve the life of the battery in your BlackBerry device so that your device is ready to perform when you are. Battery Saving Mode lets you set options to conserve battery power. By default, when your device is in Battery Saving Mode, the device reduces the brightness of the scree[...]

Set an out-of-office reply, 85 Calendar The Calendar app now has an Agenda view and a Meeting Mode feature. The Agenda view lets you see your appointments and tasks for the week. The Meeting Mode feature automatically changes the notification behavior of your BlackBerry device when the device detects that you have a meeting or an event scheduled in[...]

Related information Change the default view in the Remember app, 275 Search for an entry in the Remember app, 274 Create a folder or task list in the Remember app, 270 Add tags to an entry, 271 BlackBerry Balance If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now available in your work space. Pictures and videos taken[...]

By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the settings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And, if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later. Th[...]

automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the Pictures app. Related information About automatic stories, 108 Set how pictures are organized in albums, 112 Add a picture to the Favorites screen, 112 Add a picture to BlackBerry Story Maker, 109 Hide a picture from view, 11[...]

Device Monitor To help you track your data usage, the Device Monitor screen lets you see the total amount of data used by your BlackBerry device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also specify limits and set notifications that are displayed on the device to help you monitor the[...]

To improve the security of information on your BlackBerry device, you can control what appears in notifications on the screen when your device is locked. For example, you can change your settings so that only the name of the sender of a message appears; the subject line and other message details are not displayed. You can also change your wallpaper[...]

6. Mute (Press); BlackBerry Assistant (Press and hold) 7. Volume down 8. USB port 9. Door to access the micro SIM card slot and the media card slot What's different about the BlackBerry 10 OS? If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find informa[...]

How do I change my settings and options? Do any of the following: • To find the settings and help for an app, swipe down from the top of the screen. • To find the settings for the device, on the home screen, swipe down from the top of screen. Tap Settings . Note: In an app, to find the device settings, use two fingers and swipe down from the to[...]

Where is my email or other messages? All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you sta[...]

Where are the phone keys and my notification settings? Phone keys To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the circle covers . To decline a call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the circle cover[...]

• To cancel your selection, tap anywhere on the screen. • To change your text selection, drag the handles. Move text 1. Touch and hold your finger on a word or in a text field. 2. Release your finger from the screen. 3. Tap an option. Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your fi[...]

Where are my tasks, memos, and voice notes? • If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app. • If you previously used tasks in BBM Groups, you still have access to those tasks in BBM. Where do I find my files? [...]

How do I search? If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home screen, tap . What is BlackBerry Link? BlackBerry Link is software that you can install on y[...]

Menu icons Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it. Here's a description of the most common menu icons: Icon Description Open a menu of actions Open a list of ways to navigate or filter information Compose a message View attachments S[...]

Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted. 1. Open the door on the left side of your device. 2. With the metal contacts facing away from you, insert the micro SIM card into the top slot as shown. Insert a media card 1. Open the door on the left side of your device. User[...]

2. With the metal contacts facing away from you, insert the media card (microSD card) into the bottom slot. Set up your device using the Setup app Tip: A network connection is required for some of the features within the Setup app. You can use the Setup app to do any of the following: • Learn about new features and view tutorials to learn about g[...]

• Learn how to transfer content from your old device • Customize your sounds and notifications • Set a password for your device • Set up payment options for purchases from the BlackBerry World storefront • Customize your device settings The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new on[...]

3. To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your finger from right to left. Peek at the BlackBerry Hub To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device. From the bottom of the screen, slide your finger up and to t[...]

Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down. Show the menus You can find features, options, and help by exploring the menus. Do any of the following: • To see more actions that you can perform in an app, tap or . • To see more actions for a specific ite[...]

Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Scroll and move between items Slide your finger to scroll through a list, pan a webpage, or move between pictures. Do any of the following: • To scroll, slide your finger up and down. User Guide Setup and basics 28[...]

• To move between the BlackBerry Hub and your apps, slide your finger left and right. Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. On the slider, drag the slider handle. User Guide Setup and basics 29[...]

Select items Do any of the following: • To select an item, simply tap it. If the item can be opened, it opens. • To highlight an item without opening it, touch and hold the item. • To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap more items. To clear an item, tap it again. Use[...]

Zoom in to or zoom out from the screen If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out. Do any of the following: • To zoom in, slide your fingers apart. • To zoom out, slide your fingers together. Advanced[...]

• Lift to wake • Flip to mute • Flip to save power • Hold to stay awake Lift to wake If this feature is turned on, when you pick up your BlackBerry device from a flat surface, your device wakes up automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen to start using your device. To turn on or t[...]

Flip to save power If this feature is turned on, when you place your device facedown on a flat surface, your device goes into standby mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms. To turn on or turn off this feature, tap Settings > Advanced Interaction . Tap the Flip to Save Power switch. [...]

Device Switch Switching to your new BlackBerry 10 device has never been easier. Whether you are switching from an iPhone, an Android device, or a BlackBerry device, there are several options that you can use to transfer your data. There are two ways you can switch to a BlackBerry 10 device: • The Device Switch app • BlackBerry Link If you are s[...]

Transfer method Data transferred Requirements Device Switch app • Contacts • Calendar entries • Pictures (not DRM) • Videos (not DRM) • Documents • Notes/Memos • Tasks • Music • SMS messages • Email account info • Device Switch app must be installed on both devices • Both devices must be connected to the same Wi-Fi network M[...]

Transfer method Data transferred Requirements SIM card • Contacts • SIM card • Previous device must be running BlackBerry 10 or later Back up your device data Using a computer and BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messag[...]

• Download and use the Device Switch app • Use a media card • Add email accounts to your new device Using your BlackBerry ID to switch devices When you switch to a new BlackBerry device, during setup, you are prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your pre[...]

Transfer data using the Device Switch app You can use the Device Switch app to transfer data from a device running BlackBerry OS version 5.0 to 7.1, a device running the BlackBerry 10 OS, a device running iOS 6 and later, or a device running Android 2.3 and later to your new BlackBerry 10 device. In order to use the Device Switch app, both of your [...]

Transfer data using a media card This data transfer option is available if you're switching from a BlackBerry device running a version of BlackBerry 7. When you switch to a new BlackBerry 10 device using a media card, you can move alarm settings, BBM contacts, BlackBerry Browser bookmarks, text messages (SMS and MMS), phone history, and wirele[...]

1. On the home screen of your new device, swipe down from the top of the screen. 2. Tap Settings . 3. Tap Accounts. 4. Tap Email, Calendar and Contacts . 5. Enter the email address for the account that you want to add. 6. Tap Next . 7. Enter the email account password. 8. Tap Next . After you add the email account, any calendar and contact informat[...]

Deleting the data on your BlackBerry device After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmark[...]

• To reinstall multiple apps and games, at the bottom of the screen, tap > . Tap the apps and games that you want to reinstall. Tap . Troubleshooting: Device Switch I can't switch my SIM card to my new BlackBerry 10 device Some of the data from my previous device isn't on my new device The type of device you transferred data from and[...]

If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID. Set up a new BlackBerry ID Tip: It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to u[...]

3. Tap . Using your BlackBerry ID to switch devices Using your BlackBerry ID on a new device When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings a[...]

Phone and voice Phone While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video. Phone icons Incoming calls Icon Description To answer a call, touch and hold the circle and sl[...]

Icon Description Split a conference call into multiple calls Move a call to BBM Video Making and receiving calls Make a call 1. In the Phone app, tap . 2. Dial a number. 3. Tap Call . Call a recent number or speed dial contact 1. In the Phone app, tap . 2. Tap a name, number, or speed dial contact. Tip: To send a text message to a recent number, be[...]

Use Reply Now to send a message to a caller You never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature, you can send a caller a brief message instead of answering an incoming call. By default, if the caller is a BBM contact, the Reply Now message is sent as a BBM message. If the caller isn[...]

2. Tap > Holster . 3. Do any of the following: • Turn on the Answer a Call by Removing Device From Holster switch. • Turn on the End Call by Putting Device Back in Holster switch. Automatically answer a call when a Bluetooth headset is connected 1. In the Phone app, swipe down from the top of the screen. 2. Tap > Bluetooth . 3. Turn on th[...]

• To put the first call on hold and answer the second call, tap Hold Current Call . Touch and hold the circle in the middle of the screen and slide your finger to the left. Release your finger when the circle covers . • To end the first call and answer the second call, tap End Current Call . Touch and hold the circle in the middle of the screen[...]

Add a contact to your keyboard speed dial list 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Shortcuts and Speed Dial . 3. On the screen, tap the key that you want to associate with the contact. 4. Tap Speed Dial . 5. Tap the contact that you want to associate with the key on your keyboard. To call a contact fro[...]

Call waiting, call forwarding, and call blocking How do I block calls? When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when roaming. Contact your service provider for more info on blocking specific phone numbers. Depending on your wireless service provider, this feature might not be [...]

Phone options Turn on Priority Calling If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can assign a phone line or app to use when you make calls. 1. In the Phone app, swipe down from the top of the screen. 2. Tap > Priority Calling . 3. Turn on the U[...]

Set a default area code or country code You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call, so that you don't have to dial the country code or area code when you make a call within your own country or area code. 1. In the Phone app, swipe down from the top of t[...]

Find your own phone number 1. In the Phone app, tap . 2. Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of the screen. Tip: To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type mynumber followed by the space bar. Troubleshooting: Phone I can’t[...]

Customized app notifications You can set customized notification settings for apps within a specific profile. App-level customizations are set on a per- profile basis, meaning you can set different notification settings for the same app. App customizations override the settings for notification profiles. Contact-specific notifications You can set c[...]

3. Tap . 4. In the Enter profile name field, enter a name for the profile. 5. Tap OK . 6. Change the Volume , Sound , Vibrate , Notify During Calls , Instant Previews , or LED settings. 7. If necessary, to set customized app notifications that override the settings for the notification profile, tap Customize App Notifications . Add a notification p[...]

How do I turn off all sounds and ringtones except for calls? 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Notifications . 3. In the Active Profile drop-down list, tap Phone Calls Only . Tip: You can customize the notification settings for the Bedside profile. On the home screen, swipe down from the top of the s[...]

Customize notifications for an app You can set a customized notification for an app and set that customized notification as the default setting for that app in all of the notification profiles. Customized notifications for apps override the notification settings for profiles, but don't override the customized notification settings for contacts[...]

3. At the bottom of the screen, tap Level 1 Settings . 4. Do any of the following: • Turn on the Sound , LED , or Instant Previews switch. • Change the Ringtone or Vibrate settings. View and respond to Instant Previews You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages (SMS and MMS)[...]

About Lock Screen Notifications You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM messages, text messages, and more on your BlackBerry device without having to unlock it. Turn off Lock Screen Notifications By default, Lock Screen notifications are turned on. 1. On the home screen, [...]

Troubleshooting: Notifications and ringtones If the notifications and ringtones on your BlackBerry device aren't functioning in the way that you expect them to, consult the following troubleshooting topics. My device doesn't ring or vibrate when I receive a call or message Try the following actions: • On the home screen, swipe down from[...]

Your service provider might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device. Depending on your country or region, a visual voicemail service might not be available. You need to subscribe to a visual voicemail service to access the features. C[...]

Change your visual voicemail greeting Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message. Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen. 2. Tap . 3. Tap > Change Voicemail Greeting . 4. In the Greetin[...]

BlackBerry Hub and email BlackBerry Hub and email The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place. Additionally, you can see and respond [...]

Setting up and managing accounts You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device. Set up email or other types of accounts on your device 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Accounts . 3. If you already added an[...]

Setting up work accounts Add a work account supported by an EMM solution from BlackBerry If your organization uses an EMM solution from BlackBerry, you can add your work account to your device and take advantage of features like BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry[...]

Add an IBM Notes Traveler email account Make sure you know the following from your administrator or email service provider: • Your username and work network password • Server address When you add an IBM Notes Traveler email account, the messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackB[...]

• The email address associated with the account • The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively. 1. In the Add Account screen, tap > CalDAV or CardDAV . 2. Enter the account information. 3. Tap Done . Change account settings You might want to change the settings f[...]

• If you're trying to add a work account supported by an EMM solution from BlackBerry, make sure that you have an activation password from your administrator. • If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or email service provider to find out if you need to change any[...]

Viewing and searching messages You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a specific account type or message type. You can search for a specific message, or customize your view so that you see only the messages and notifications that are important to you. Navigate your li[...]

Filter your search in the BlackBerry Hub 1. In the BlackBerry Hub, tap . 2. Leave the Search field empty. Tap . 3. Tap Priority , Unread , Flagged , Received , or Attachment . 4. Tap again. To see all of your messages again, tap Cancel at the top of the screen. Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Mess[...]

Change the types of messages that are marked as priority By default, if you start a conversation, if the sender of a message has the same last name as you, or if a message is marked with high importance, then those messages are included in the BlackBerry Priority Hub. You can turn off each of these settings. 1. In the BlackBerry Hub, tap > > [...]

View attachments sent to you You can quickly find and view the files sent to you and avoid searching through your messages. In the BlackBerry Hub, do one of the following: • To see all of the files that you received as attachments, tap . • To view attatchments in a message, tap a message. Tap the attachment. • To see attachments for a specifi[...]

Send email and messages from the BlackBerry Hub From the BlackBerry Hub, you can send email, text messages, Facebook messages, direct Twitter messages, LinkedIn messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device. When you tap Compose , the BlackB[...]

Add a BCC recipient to an email 1. While composing a message, tap > . 2. Type a contact name or email address. Send an email or a meeting invitation when composing another message When you compose an email, you can also send a meeting invitation to a recipient or send a separate email. 1. While composing a message, touch and hold a name in the T[...]

Forward a PIN message as an email You might want to archive the information that you send or receive in a PIN message. You can forward the message to yourself or others as an email. 1. In the BlackBerry Hub, touch and hold a PIN message. 2. Tap . Managing messages Stay organized by managing your messages in the BlackBerry Hub. You can file messages[...]

• To add a folder, touch and hold the folder that you want to use as the parent folder. Tap . Type a name for the folder. Tap OK . • To rename a folder, touch and hold the folder. Tap . Type a new name for the folder. Tap OK . • To delete a folder, touch and hold the folder. Tap . Keep all email from a folder on your device If you use a deskt[...]

• To flag a message, tap . • To mark a message as read, tap . • To reply to a text message or a BBM message, tap . Customize BlackBerry Hub Instant Actions for email messages By default, with BlackBerry Hub Instant Actions, you can file and delete your email messages. You can change your settings for the actions that appear in the list view. [...]

Securing your email You can digitally sign or encrypt messages if you use a work email account that supports S/MIME or PGP protected messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of security to email messages that you send from your device. Digital signatures are design[...]

Set up PGP protected messaging If you use a work account that supports PGP protected messages, you can digitally sign, encrypt, or sign and encrypt messages using PGP protection. You need to store the recipient's public key on your BlackBerry device to send encrypted email messages. You need to store your private key on your device to send dig[...]

certificate statuses are received for all recipients. If certificates can't be found or are invalid, the recipients' names appear as red. Update secure email settings Depending on your permissions, you can change the email security that is used for all the messages you send. For example, if you use S/MIME to protect your messages, you can[...]

Icon Description The digital signature was successfully verified. There is not enough information to verify the digital signature. The digital signature failed verification. A certificate is attached to the email. Multiple certificates are attached to the email. A PGP key is attached to the email. The certificate chain is trusted or the certificate[...]

Peek at your messages and notifications while you're composing or viewing a message In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view. User Guide BlackBerry Hub and email 83[...]

Jump to the next or previous message 1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages. 2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list. 3. To open the highlighted message, release your finger. Check your upc[...]

Add a contact from the BlackBerry Hub 1. In the BlackBerry Hub, touch and hold a message. 2. Tap . • To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a contact from the list. • To add the contact as a new contact, tap . 3. Tap Save . Refresh your list of messages If you added an email [...]

Add a signature to an email account 1. In the BlackBerry Hub, tap > > Email Accounts . 2. Tap an email account. 3. Turn on the Auto Signature switch. 4. Type your signature in the field. Change your default email address or calendar When you share something (for example, a picture or a website) by email or when you compose a new email, your B[...]

Change how messages are displayed in the BlackBerry Hub Change whether the BlackBerry Hub shows your sent messages or filed messages, how you view message threads, and how the date appears at the top of your list of messages and notifications. You can also change how the senders' names are displayed, whether pictures are automatically download[...]

Change the order of accounts in the BlackBerry Hub You can change the order in which the BlackBerry Hub displays the accounts in the Account Tab. For example, you can move your favorite accounts or the accounts that you use most frequently to the top of the list. 1. In the BlackBerry Hub, tap > > Hub Management . 2. Tap . 3. Touch and hold an[...]

Change options for text messages In the BlackBerry Hub, tap > > Text Messages . • To receive a notification when your sent text messages are delivered or read, under SMS or MMS , turn on the Confirm Delivery switch or the Confirm Read switch. • To allow other devices to see when you receive or read a text message with an attachment, under[...]

Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub 1. In the BlackBerry Hub, tap . 2. Tap Facebook , Twitter , or LinkedIn . 3. Tap . 4. Type your status. 5. Tap Post , Tweet , or Send . Make a phone call from the BlackBerry Hub 1. Tap > Calls . 2. Tap . About public warning messages Public warning systems are used to send[...]

Troubleshooting: BlackBerry Hub I'm not receiving messages Try the following: • If you recently changed an account password, make sure that you update the password in the Accounts settings on your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap > Accounts . Tap an account. Make your changes. Tap Save . ?[...]

If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might not allow you to send text messages, but you might still be able to receive text messages. I can't attach a file to a text message The file might be too large, or your wireless service plan might not support MMS messaging, which is required [...]

• To attach a picture or file, tap . 3. Tap Send . Tip: You can find, start, and reply to your joyn chats in the BlackBerry Hub. Invite other joyn contacts to a chat Have something you need to discuss with a group? You can chat with more than one person to help make decisions faster and keep everyone informed. 1. At the bottom of a joyn chat, tap[...]

Send a file to a joyn contact You can send different types of files to joyn contacts, including pictures, videos, and documents. 1. During a one-on-one joyn chat or a phone call, tap and select a picture or file. 2. Tap Send . Block a joyn contact If you block a joyn contact, you won't receive any messages from that contact and file transfers [...]

Media Change the media volume When music is playing, do any of the following: • To increase the volume, press the Volume Up key on the right side of your BlackBerry device. • To decrease the volume, press the Volume Down key on the right side of your device. • To mute the volume, press the Mute key on the right side of your device. To turn of[...]

File extension Supported video codec(s) Supported audio codec(s) MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM WMV WMV 9 WMA AAC — AAC AMR — AMR FLAC — FLAC, Vorbis M4A — AAC MIDI — MIDI MKA — AAC, MP3, PCM MP3 — MPEG-3 OGG — FLAC, Vorbis QCP — QCELP SPMID — SP-MIDI WAV — PCM, GSM WMA — WMA 9, WMA 10 Troubleshooting: Media I ca[...]

Camera icons Icon Description Switch between the front-facing and the rear-facing cameras. Take a picture. Record a video. Turn on the flash while recording a video. Stop recording a video. Touch and hold anywhere on the screen to permanently lock the focus on that area of the screen. Tap anywhere on the screen to unlock the focus. Access more opti[...]

• To take continuous pictures when you have Burst shooting mode turned on, touch and hold . The number of pictures you took in Burst mode appears in the lower-left corner of the screen.The camera stops taking pictures when you take your finger off of the icon. Tip: You can turn on grid lines to help you center items in your picture or to make sur[...]

Peek at the last picture or video that you took You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted. 1. Touch and hold the thumbnail at the bottom of the screen. 2. Slide your finger up to expand the thumbnail. • To return to the Camera app, lift your finger from the screen. • To [...]

Take a panoramic picture The panoramic feature on your BlackBerry device takes multiple pictures and seamlessly combines them into one picture. This shooting mode works well when you're trying to capture a breath-taking vista or a large group of people. Note: Panorama mode can't be used with Burst or Time Shift mode. 1. To turn on Panoram[...]

• To delete the picture, tap . Replace a person's expression using Time Shift mode 1. In the Camera app, tap > . 2. To take a picture, tap . Hold the camera steady until the picture appears. 3. Drag the slider at the bottom of the screen back and forth until you find the best picture. 4. Tap a recognized face. 5. Use the dial to browse th[...]

Shooting modes Shooting modes change the way that the camera takes pictures and records videos. For example, you can use Burst mode to take multiple pictures quickly. Icon Description Normal This mode is available for the camera and the video camera. Normal mode simulates a regular camera or video camera and allows you to take a single picture or v[...]

Icon Description Auto This mode is the most common mode and is available for the camera, video camera, and Time Shift mode. Use Auto mode to capture a wide variety of everyday scenes. Action This mode is available for the camera and Time Shift mode. Action mode can help to take pictures of fast-moving objects. Try this mode when capturing pictures [...]

Save media files to your built-in media storage By default, your BlackBerry device is set to save your media files to a media card, if there is one present. You can change the settings to save your media files to the built-in media storage on your device. 1. In the Camera app, tap > Settings . 2. Turn off the Save on Media Card switch. Save your[...]

I can't turn on the flash or use the video light Try the following actions: • There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again. • The flash might still be charging. Wait a moment and then try again. • Make sure you're using the rear-facing camera. • Make sure[...]

Pictures You can use the Pictures app to organize the pictures you take with and add to your BlackBerry device. You can also edit, share, and display your pictures. Automatically generated stories compile your pictures and videos based on location, the date taken, and items that you added to the Favorites screen. Pictures icons Depending on your de[...]

Pan a picture 1. Zoom in on a picture. 2. Drag your finger around the screen. Editing pictures Use the picture editor to turn a picture into a masterpiece! The picture editor offers many tools to enhance your pictures, as well as adding unique touches to make your pictures stand out from the rest. You can also use the picture editor to reduce red-e[...]

• To discard your changes, tap > . Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second time. Add a filter to a picture Use the filters in the picture editor to add a fun finishing touch to your pictures. You can add filters such as antique, sepia, 60s, cartoon, s[...]

Change the settings for automatic stories You can change the settings to improve the automatic stories that your BlackBerry device generates. Turning on geotagging and adding your home address helps your device group pictures and videos together in a logical way. For example, when you turn on geotagging, your device can generate stories based on wh[...]

3. Do one of the following: • Tap an existing story. • Tap Create New Story . 4. If necessary, edit the story. Tip: You can add multiple pictures to a story at the same time by tapping > . Tap the pictures that you want to use. Tap . Hide a picture from view If you have pictures on your BlackBerry device that you don't want people to se[...]

• To view all of the pictures taken in the visible area of the map on the screen, tap . • To search for a location to move the map view to, tap > . In the search field, enter an address or descriptive word, such as "coffee" or "hospital." Tap a search result. Share a picture You can use the Pictures app on your BlackBerry[...]

4. In the Location drop-down list, tap the location that you want to save the album to. 5. If necessary, in the Enter album name field, enter a name for the album. 6. Tap Move . Set how pictures are organized in albums 1. In the Pictures app, swipe down from the top of the screen. Tap . 2. In the Sort items in Albums drop-down list, tap Oldest To N[...]

1. In the Pictures app, touch and hold a picture. 2. Tap . Tip: You can add multiple pictures to the Favorites screen at the same time by tapping > . Tap the pictures that you want to add. Tap . To delete a picture from the Favorites screen, in the Pictures app, tap > . Touch and hold a picture. Tap . Supported picture file extensions Your Bl[...]

Icon Description Play a song or play all of your music. Shuffle your music. To stop shuffling your music, tap the Shuffle icon again. Repeat the song currently playing or repeat all. To stop repeating, tap the Repeat icon again. Listen to the FM Radio. Playing your music Play, pause, or skip a song You can play music on any of the screens in the Mu[...]

Creating playlists and organizing your music In the Music app, on the Playlists screen, you can create and listen to your own playlists, or play the collections of songs that your BlackBerry device gathers for you. In each playlist and collection, you can see which artists and albums are featured. Create a playlist 1. In the Music app, tap > . 2[...]

Add a song to the Favorites screen 1. In the Music app, touch and hold a song. 2. Tap . 3. To view the songs that you added to the Favorites screen, in the Music app, tap > . To remove a song from the Favorites screen, touch and hold a song. Tap . Set a song as your ring tone 1. In the Music app, touch and hold a song. 2. Tap . Turn on the equal[...]

View song properties In the Music app, you can view the properties for a song, including the file type, size, location, and more. In the Music app, when a song is playing, tap > . Turn on Music Shortcuts If you want to control your music faster and easier, you can set the volume keys to quickly skip songs in the Music app on your BlackBerry devi[...]

Videos icons Depending on your device model, some of these options might not be available to you. For example, if your device doesn't have a camera, the does not appear. Icon Description View all of your videos organized by the date that they were recorded. View your videos organized into albums. View all of the videos that you added to the Fa[...]

• To save your changes, tap Save . • To discard your changes, tap > . Change the length of a video 1. In the Videos app, touch and hold the video that you want to change. 2. Tap > . 3. Touch and hold the paddle icons and slide your finger until your video is the length that you want. The section of video that plays for the length of time [...]

• To save your changes, tap Save . • To discard your changes, tap > . Add filters to a video You can use the video editor on your BlackBerry device to add filters to your video to change the appearance. Some options include black and white, vintage, and aged filters. 1. In the Videos app, touch and hold the video that you want to change. 2. [...]

Create a video album You can use albums to organize your videos based on events, people, dates, or any other category that you can think of. 1. In the Videos app, touch and hold a video. 2. Tap . 3. Tap . 4. In the Location drop-down list, tap the location that you want to save the album to. 5. If necessary, in the Enter album name field, enter a n[...]

Repeat videos If you want your videos to play in a continuous loop, you can turn on the repeat function in the Videos app. When this feature is turned on, all of the videos that you watch play in a continuous loop, not just the video that was playing when you turned on repeat. 1. When a video is playing, tap the screen. 2. Tap > . To turn off th[...]

6. To preview the story that you created, tap the story. Tip: If you chose an album to select pictures and videos from, you can tap to go back and add pictures and videos from another album. Editing stories in BlackBerry Story Maker You can edit your stories using options such as themes, reordering media, changing titles, and more. There is no limi[...]

5. Tap . 6. Make your changes. Tap Save . 7. Tap Done . Change the music or titles in a story 1. In BlackBerry Story Maker, tap a story. 2. While the story is playing, tap the screen. 3. Do one of the following: • To change the music, tap > . • To change the titles, tap > . 4. When you're done making your changes, tap Done . Change t[...]

Change your BlackBerry Story Maker settings 1. In BlackBerry Story Maker, swipe down from the top of the screen. 2. Tap . • To change the resolution that stories are saved in, turn on or turn off the Save in 1080p Resolution switch. • To change the location where stories are saved to, turn on or turn off the Save to Media Card switch. Change yo[...]

• Play on : In the Music, Pictures, and Video apps, use the Play on feature to automatically play or view a file on a selected DLNA Certified device. • Media Sharing : In the Media Sharing settings, if you selected a DLNA Certified device or a Miracast device to share media files with, the device that you selected will be able to wirelessly acc[...]

About FM Radio You can use the FM Radio in the Music app on your BlackBerry device to tune in to frequencies that broadcast FM stations and listen to all of your favorite FM stations. To use the radio, connect your headphones to your device. Your headphones work as the radio antenna. The FM Radio might not be available to you, depending on your ser[...]

• To change the volume, press the Volume up or the Volume down key. Note: If you close the Music app while listening to the radio, the radio stops playing. Add a radio station to your Favorites To mark a radio station as a favorite, do one of the following: • When a station is playing, beside the station numbers, tap . • On the FM Radio scree[...]

Settings Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, but you can also tailor and optimize your device for your needs. Get acquainted with the options and discover more about what your device can do. 1. On the home screen, s[...]

Overview of device settings Item Description Airplane Mode • Turn off all wireless connections. Networks and Connections • Set your USB connections, including USB Mass Storage Mode, Charge Only Mode, and a manual IP address. • Access airplane mode to turn off all your connections. • Set up connections to the mobile network, Wi-Fi network, B[...]

Item Description Data Management • Receive a notification when you approach your monthly data limit. • See your data usage stats. • Adjust or access mobile data settings. Display • Select a wallpaper. • Change your font. • Adjust the screen brightness. • Customize screen locking. Battery Saving Mode • Turn on or turn off the option [...]

Item Description Security and Privacy • Set up your device to use a smart card. • Create a device password. • Encrypt your device data. • Delete your device data. • Change permissions for downloaded apps. • Create a SIM card PIN. App Manager • Change the default app used to open a specific file type. • Monitor apps that are using yo[...]

Item Description Payment Options Accessibility • Use BlackBerry Screen Reader. • Turn on Magnify Mode and Reverse Contrast. • Change settings for closed captioning, screen brightness, font size, hearing aid compatibility, and TTY. About • Find general information about your device, such as hardware information, network details, and storage [...]

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Software Updates . 3. Tap . 4. Turn on the Automatically download and install Software Updates switch. Restore your device to its factory default settings using BlackBerry Link If you restore your BlackBerry 10 device to its default settings, BlackBerry Link deletes [...]

Put your device in standby mode When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected. To wake up your device, swipe up from the bottom of the device screen. Restart or reset your device If your BlackBerry device is running slower t[...]

Keeping your battery charged Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • Avoid using your device while it's charging to help it charge faster. • Charge your device often, even when the battery charge isn't low. • Avoid charging, using, or storing[...]

Icon Description The battery charge is low, and your wireless connections might turn off to conserve power. If the battery charge gets too low, your device might turn off. Save any work in progress and charge your device. There is a problem with the battery, and the battery might need to be replaced. Only use a battery that is approved by BlackBerr[...]

View battery and usage stats for a specific app or service 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > App Manager > Device Monitor . 3. Tap an app or service. Close or delete apps from the Device Monitor screen If you notice that an open app is using a lot of battery power, device memory, or CPU resources,[...]

A solid green LED can indicate that your device is plugged into a charger and that charging is complete. Using Battery Saving Mode If your battery power level is draining, you can set up Battery Saving Mode to turn on automatically and help make your battery last longer when you need it most! When Battery Saving Mode is turned on, your device autom[...]

How can I extend battery life? Battery life varies depending on how you use your BlackBerry device. To help battery power last longer, here are some considerations: Dim the screen Prolong battery life by changing your device settings to dim the screen. Do any of the following: • To adjust the screen brightness, choose a dark-colored wallpaper, or[...]

• To turn off a connection, on the home screen, swipe down from the top of the screen. Tap Settings > Networks and Connections . • To delete a saved Wi-Fi network, on the home screen, swipe down from the top of the screen. Tap Settings > Networks and Connections > Wi-Fi > . Tap and hold the network that you want to delete. Tap . Upd[...]

BlackBerry and environmental sustainability BlackBerry is committed to reducing the environmental impact of BlackBerry products. To learn more about the sustainability efforts at BlackBerry, visit http://ca.blackberry.com/company/about-us/corporate-responsibility/product- sustainability.html . View the safety, warranty, and privacy information for [...]

Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > About . 3. In the Device Name field, enter the new name[...]

There is an error with your SIM card. For information on what the error is, on the home screen, swipe down from the top of the screen. Tap Settings > Networks and Connections > Mobile Network . You can only make emergency calls. The following icons appear in the upper-left corner of the home screen if your device is connected or trying to con[...]

You can use a USB cable to create a two-way connection between your BlackBerry device and your computer. Your device appears on your computer as a mapped drive. If you turn on the USB Mass Storage Mode feature, your device appears on your computer as a removable storage device. You can usually use a USB connection to drag files between your device [...]

Turn on airplane mode In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device. Airplane mode lets you quickly turn off your connections and, when you're done using airplane mode, turning off airplane mode restores the connections that were previously turned on. 1. On the home [...]

4. Tap . 5. Complete the fields. If you don't have the required information, contact your service provider. To reset the default APN settings, tap . Connect to your VPN automatically You can set your BlackBerry device to automatically connect to a virtual private network (VPN) whenever you have mobile network coverage. 1. On the home screen, s[...]

messaging are available.Turning off data services while roaming might prevent you from receiving additional roaming charges. For more information, contact your wireless service provider. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Mobile Network . 3. If the Mobile Network switch i[...]

• Check that your BlackBerry device is connected to your service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your service provider's network again. • If your device uses a SIM card, verify that it is correctly inserted into your device. • If [...]

2. Tap Settings > Networks and Connections > Wi-Fi > . 3. In the SSID field, enter the name of the network. 4. Select the network's security type and specify any additional information. For what information you should specify, you can speak to your administrator or the person who manages the Wi-Fi network. 5. Tap Connect . Change the [...]

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Wi-Fi . 3. Check that the Wi-Fi switch is on. 4. Tap . 5. Tap a network. • To disable the network, turn off the Enable Connections switch. • To re-enable the network, turn on the Enable Connections switch. Wi-Fi network settings Usua[...]

In most cases this switch should remain on, but if you need to manually specify an IP address for your device you can turn off this switch and the option to enter an IP address appears. Using Auto-IP Select this check box if you want your device to assign itself an IP address automatically when it can't obtain one from the Wi-Fi network. Enabl[...]

4. Tap Miracast > Share Screen . 5. Tap the device that you want to display your screen on. To stop displaying your screen, on the Wi-Fi screen, tap Miracast > Disconnect . Add a VPN profile You need a Wi-Fi or VPN connection before you can add a new VPN profile. A VPN profile contains the information that you need to log in to your organizat[...]

• If your email account is a work account, your device might prevent connections to certain wireless access points. For more information, contact your administrator. Still not connected? OK, try the following: • Check that the settings for the Wi-Fi network are correct. To find out which settings to use, for a home network, refer to the informa[...]

Pair and connect with a Bluetooth enabled device Make sure that you turn on Bluetooth technology on the device that you want to connect to. Before you can connect your BlackBerry device to another Bluetooth enabled device, you must pair them. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections[...]

3. Touch and hold the device you want to disconnect. 4. Tap . Delete a saved Bluetooth enabled device If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones you no longer use to make it easier to find the ones that you do use. 1. On the home screen, swipe down from the top of the screen. 2. Tap[...]

Allowing Bluetooth enabled devices to access your contacts You can allow Bluetooth enabled devices that support the Phone Book Access Profile (PBAP) to access the contact information in the Contacts app on your BlackBerry device. For example, if you allow access to all of your contacts, when you pair your device with your Bluetooth enabled car kit [...]

• To receive a daily summary message of information about the day, (for example, the weather, a list of upcoming events in your calendar), and the number of unread email messages, turn on the Today View Message switch. • To change which accounts the Bluetooth enabled device can access, in the Message Access Accounts section, turn on or turn off[...]

Profile Description Device Identification Profile (DI) / Device Identification Service (DIS) This profile allows Bluetooth enabled devices to access information about your BlackBerry device model to support plug and play features, such as automatically downloading the required drivers. Hands-Free Profile (HFP) This profile allows you to connect you[...]

Profile Description Remote SIM Access Profile (rSAP) This profile allows a Bluetooth enabled device, such as a car phone, to connect to your BlackBerry device when your device is connected to a GSM network. The profile lets the Bluetooth enabled device use the SIM card functionality of your BlackBerry device. For example, a car phone can use the SI[...]

USB connections You can use a USB cable to create a two-way connection between your BlackBerry device and your computer. When you connect your device to your computer using a USB cable, you can charge your device. When you connect your device to your computer using a USB cable, your device appears as a mapped drive. If you turn on the USB Mass Stor[...]

2. Tap Settings > Networks and Connections > USB . 3. Turn on the Manual IP Address switch. To edit the IP address, tap the IP Address drop-down list and change the IP address numbers. Troubleshooting: USB connections My device isn't recognized when I connect it to my computer If your computer doesn't automatically detect your Black[...]

4. Turn on the Mobile Hotspot switch. 5. Accept a request from another device to connect to your mobile hotspot. The user of the device connecting to your mobile hotspot must know the name of your mobile hotspot and the password you set during the setup process. Find your Mobile Hotspot mode settings You set most of the settings for your mobile hot[...]

I can't connect multiple devices to my mobile hotspot Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot, or the number of devices you can connect might be less than eight. Internet tethering Internet tethering allows you to share your BlackBerry device's connection to the mob[...]

• If you're using your device for work, your organization might not allow the use of Internet tethering. For more information, check with your administrator. Monitor your wireless data usage You can check how much data you have used over your mobile network or your Wi-Fi network. You can also monitor which apps and services are using the mos[...]

Tip: To hide the keyboard, tap the screen outside a text entry field. If you want to hide the keyboard and there's nowhere to tap on the screen, swipe two fingers down from the top of the keyboard. Typing on the BlackBerry Keyboard Learn how to use accented and uppercase letters, symbols, and numbers on your keyboard. Type an accented characte[...]

3. If you don't see the symbol you want, touch and hold a related symbol. Slide your finger onto the symbol you want to type or tap to see all the remaining symbols. Type an uppercase character 1. On the BlackBerry Keyboard, tap . 2. Tap a letter. Tip: To turn on CAP lock, touch and hold . Change Keyboard, input, or typing settings You can per[...]

• On the screen, touch and hold the word. 2. To expand the text selection, do one of the following: • To automatically select more text, continue to touch and hold the text on the screen. Your selection expands from a word to a sentence, and from a sentence to a paragraph the longer you hold. • Tap to expand the selection to a word. • Tap t[...]

Select a suggested word To use a word that appears on the BlackBerry Keyboard, place your finger just below the word and flick it up onto the screen. Change where word suggestions appear By default, word suggestions appear on the BlackBerry Keyboard so that you don't have to look above where you're typing to see the suggestions. If you ha[...]

Change spell check settings You can change spell check settings, such as whether to check the spelling of acronyms, whether to correct the casing of words, and so on. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input > Spell Check . 3. Tap the settings that you want to change. Edit your persona[...]

3. Tap . Clear the learned words list The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear the word list used for word suggestions with the following steps: 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input > Prediction and Corr[...]

Troubleshooting: Keyboard and typing I can't show the Keyboard If your BlackBerry device is connected to another input device such as a Bluetooth enabled keyboard then you might not be able to show the BlackBerry Keyboard. To show the Keyboard, disconnect the other input device and try again. Language If you speak more than one language, you c[...]

Tip: If you need to switch input languages often, make sure that your device is set up to detect your languages automatically. To enable language detection, turn on the Language detection switch on the Input Languages screen. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input . 3. Tap Input Languag[...]

Keyboard input methods An input method enables you to type words or characters that are not available using the characters on your keyboard layout. In some cases, input methods give you a phonetic approximation of a word based on the keyboard layout you are using. Your device can then suggest a character or diacritic based on the sound you choose. [...]

• You can type alternate characters in two ways. You can press and press a letter. A second method is to press and hold the primary character. Then, select the alternate character from the options. • The Arabic language has many diacritics that you can add to characters. To add a diacritic, press the diacritic key on the row of touch screen key[...]

Single key press + key press Key press and hold وؤؤ ز ژ (Farsi only) ژ (Farsi only) ظ ط Typing in Chinese The Chinese language input methods support the following features: • You can type using a Latin-based alphabet on a QWERTY keyboard layout by pressing and then a letter. • To type a symbol, tap . To view more symbols, tap . Typing i[...]

To access more Cyrillic characters on the Russian keyboard layout, you can use one of the following methods: • To type an uppercase character, you can press and press a letter. • Alternate characters are available for T, I, P, L, M, or $. To type an alternate character, double-press the primary character. • To type an accented version of a ch[...]

• Alternate characters are available for Q, W, E, and R. • You can type alternate characters in two ways. You can press and press a letter. A second method is to press and hold the primary character. Then, you can select the alternate character from the options. • To type a symbol, tap . To view more symbols, tap . Typing in Latin-based langu[...]

Screen display You can set preferences for your screen display, such as font size and wallpaper, as well as connect your device to an external display. Change your backlighting 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Display . 3. To adjust the brightness, move the slider back and forth. Tip: After you swip[...]

Turn on rotation lock 1. On the home screen, swipe down from the top of the screen. 2. Tap . Use your device as a flashlight You can add the option to use your device as a flashlight to the Quick Settings menu. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Quick Settings . 3. Select the Flashlight checkbox. Turn[...]

Gestures • The "Where am I" gesture makes the BlackBerry Screen Reader describe the application and area of the screen where you are currently located. To use the "Where am I" gesture, tap the screen with two fingers. Application support for BlackBerry Screen Reader The BlackBerry Screen Reader now supports the following appli[...]

Tip: You can set your device to only turn on the BlackBerry Screen Reader from the device settings. If you don't intend to use this feature, you can turn off the Enable using triple tap option after you complete the initial device setup in Settings > Accessibility > Screen Reader. Turn on the BlackBerry Screen Reader using device setting[...]

To access Quick Tasks mode, swipe down and to the right with one finger. Task Gesture Change the speech volume Swipe up with one finger to increase the volume. Swipe down with one finger to decrease the volume. Change the speech speed Swipe left with one finger to decrease the speech rate. Swipe right with one finger to increase the speech rate. Re[...]

Task Gesture When you activate a point of regard, you indicate that you want to interact with that part of the display. Press and hold Double-tap and hold. Move to the next or previous point of regard Swipe right with one finger to go to the next point of regard. Swipe left with one finger to go to the previous point of regard. Pan or scroll a list[...]

Task Gesture Perform the default action of the application Double-tap with two fingers. Read the time and date Note: You can use this gesture on any screen, even when a status bar is not present.. Quickly swipe down and then up with one finger. Read the status bar information (including battery and network connectivity) Note: You can use this gestu[...]

Task Gesture Switch the BlackBerry Keyboard layout With the poing of regard on the BlackBerry Keyboard, swipe down with one finger. Accept word prediction Swipe up with one finger. Select text Double-tap and hold with one finger. This gesture selects a text chunk and includes the cursor position. Clear a text selection When you have text selected, [...]

Gestures for the Phone app Task Gesture Answer a call Double-tap with two fingers on the Incoming Call screen. Reject a call Double-tap and hold with two fingers on the Incoming Call screen. End a call Double-tap and hold with two fingers anywhere on the screen. Gestures for the BlackBerry Hub Task Gesture Delete a notification or message Swipe lef[...]

Goal Action Set and speak the current point of regard Press Ctrl+Enter or Ctrl+Spacebar Access Discovery Mode Note: Discovery mode allows you to find and interact with points of regard, such as letters, words, buttons, links, menu items, and pictures. These points of regard are highlighted. Press Ctrl+Shift+Enter or Ctrl+Shift+Spacebar Stop the Bla[...]

• Double-tap to return to the Accessibility screen. Tap again to return to the System Settings screen. With the point of regard on the minimized app, double-tap with two fingers to close the app. Adjust the volume, speed, and pitch using gestures You might want to increase the speed of the BlackBerry Screen Reader when you browse the Internet, or[...]

Adjust the text or punctuation verbosity using gestures When you are learning how to use the BlackBerry Screen Reader, you can set the verbosity to a higher setting. After you get more familiar with your BlackBerry device, you can change the verbosity to include less information. For example, when the BlackBerry Screen Reader pauses at the end of a[...]

c. Tap with one finger set the point of regard on either the high verbosity or low verbosity options. d. Double-tap with one finger to select your choice. 6. To set punctuation verbosity, complete the following steps: a. Tap Punctuation Verbosity with one finger to set the point of regard. b. Double-tap with one finger to activate the Punctuation V[...]

2. Tap with one finger to open the BlackBerry Screen Reader settings. 3. Double-tap Screen Reader sounds to set the point of regard. Then, tap to activate the Screen Reader sounds option. 4. Turn on the switch. Turn on audio cues for the BlackBerry Screen Reader using device settings 1. On the home screen, swipe down from the top of the screen. 2. [...]

• Swipe up from the bottom of the screen to minimize the screen. With the point of regard on the minimized app, double-tap with two fingers to close the app. • Tap to set the point of regard. Then, double-tap to return to the Accessibility screen. Tap to set the point of regard. Then tap again to return to the System Settings screen. With the p[...]

When you turn on the BlackBerry Screen Reader, you use gestures to complete tasks. 1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode. 2. Tap with one finger to open the BlackBerry Screen Reader settings. 3. Swipe down with two fingers to scroll to the bottom of the BlackB[...]

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Accessibility . 3. Change your settings. Turn on Magnify mode You can use Magnify mode to enlarge the information on your BlackBerry device screen. You can zoom in to or zoom out from the screen, even if you use an application that doesn't normally support zoomi[...]

Temporarily turn off Magnify mode You may want to temporarily turn off the magnification of your screen to see the whole screen at once, and then turn on Magnify mode again to continue what you were doing. Using two fingers, triple-tap anywhere on the screen. To turn on Magnify mode again, triple tap again. Turn on the Reverse Contrast feature The [...]

3. Turn on the Reverse Contrast switch. Turn on the Closed Captions setting The Closed Captions setting displays text on your BlackBerry device screen when you play video files that support closed captioning. The captioned content specifies the default settings for Character and Caption Background. 1. On the home screen, swipe down from the top of [...]

Tip: You can also turn on TTY support from your home screen. Swipe down from the top of the screen. Tap Settings > Accessibility > TTY . Media cards and storage A media card lets you store more pictures, videos, music, and documents on your BlackBerry device! The files that you store on your device can be transferred between your device and y[...]

4. Drag and drop the files or folders. Transfer files between your computer and device using a Wi-Fi connection You must set a new storage access password each time that you turn on access to storage using a Wi-Fi network. Before files are moved over a Wi-Fi network, you are prompted to enter the storage access password. 1. On the home screen of yo[...]

Format your media card You can format your media card to help resolve an issue with the media card. When you format your media card, all of your media card data is deleted. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Storage and Access . 3. Tap Format Media Card . Wipe data from your media card To help protect[...]

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Storage and Access . 3. Tap Device Storage Details or Media Card Details . Tip: The amount of available storage space displays when you minimize the File Manager app. How do I free up storage space? Note: The camera might not be available depending on your BlackBerry[...]

Your media card isn't recognized The media card might be in an unreadable format. Consider formatting the media card. CAUTION: Media card data is deleted when you format a media card. Media card is password protected A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that isn&[...]

About pairing and connecting your device to a computer or tablet You can install programs, such as BlackBerry Blend or BlackBerry Link, on your computer or tablet to enhance the experience with your BlackBerry device. Use BlackBerry Blend to interact with your device from your computer or tablet. You can access your messages, files, and certain app[...]

Set up your computer with BlackBerry Link The first time you open BlackBerry Link, you can give your computer a display name that identifies your computer on your device and in BlackBerry Link. BlackBerry Link displays the default pictures, videos, and documents libraries on your computer that you can sync with and access from your device. To set u[...]

1. On your computer, open BlackBerry Link. 2. At the side of the BlackBerry Link window, click your device. 3. Click Remove Device . 4. On a Windows computer, click OK . On a Mac computer, click Remove . About BlackBerry ID and BlackBerry Link Your BlackBerry ID is a username (email address) and password used to access multiple BlackBerry products [...]

3. Tap Settings > Device Connections . 4. Turn on the Allow Connections switch. 5. Tap the computer you want to access. 6. To switch between paired computers, in the File Manager app, tap . If BlackBerry Balance is enabled on your device, use the File Manager app in your personal space. Tip: Check your computer settings or connect it to a power [...]

Note: If your device is activated on BlackBerry Enterprise Service 10, contact your administrator to verify if you are able to back up and restore your device data. Set backup preferences in BlackBerry Link You can set the option to back up your BlackBerry device automatically when you connect your device to your computer. You can also customize th[...]

2. Connect your device to your computer using a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Click Back Up & Restore . 5. On a Windows computer, click Back Up Device . On a Mac computer, click Back Up Now . Restore your device data With BlackBerry Link, you can restore backup files that include supported data f[...]

About updating your device software with BlackBerry Link You might want to update your device software for any of the following reasons: • To access the latest apps and features • To resolve a technical issue • Your service provider requires that you update your device software If a new version of the device software is available for your dev[...]

4. Do one of the following: • On a Windows computer, click Back Up & Restore . Click Factory Reset . • On a Mac computer, at the top of the screen, click BlackBerry Link > Preferences . Click Reload > Reload . Troubleshooting: BlackBerry Link I can't access files on my computer To access your computer files using your BlackBerry [...]

• In the Device Connections section, verify that the Allow Connections switch is turned on. On your computer, try the following: • Turn off synchronization applications or antivirus applications temporarily. • Sign out of BlackBerry Link and sign in again. • Reset your BlackBerry ID username and password at www.blackberry.com/bbid . • If [...]

Applications and features Organizing your apps To keep all of your apps organized, you can move apps around on the home screen, create folders for your apps, or delete apps that you no longer use. Leave an app or close an app Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an app. You can see[...]

Move an app icon out of a folder 1. In a folder on the home screen, touch and hold an app icon until all of the icons start to blink. 2. Drag the app icon to the bottom of the screen and release. Rename a folder 1. On the home screen, tap a folder. 2. At the bottom of the screen, touch and hold the folder name. 3. Type the new name of the folder. 4[...]

Tip: Some app icons on your home screen are part of the core BlackBerry experience. These apps can't be deleted, and the delete icon doesn't appear on these app icons. Reinstall an app or game 1. On the BlackBerry World home screen, tap > My World > My Apps & Games . 2. Tap Available . • To reinstall one app or game, tap next [...]

Open the BlackBerry Assistant when your device is connected to a car If your car kit supports hands-free calling and the Phone Book Access Profile (PBAP), you can open the BlackBerry Assistant hands-free when your device is connected to a car using Bluetooth technology. 1. When prompted by your car kit to say a request, say "Call BlackBerry As[...]

App or Service Tasks Get directions to a specific address, city center, or point of interest. Alarm Set a new alarm, change existing alarms to a new time or frequency, and turn off alarms. Facebook Send a Facebook message, search your messages, and update your Facebook status. Twitter Post a tweet, find out what topics are trending, search your Twi[...]

Learn what you can say or type in the BlackBerry Assistant You can find a list of sample requests that you can say or type for each app or service that the BlackBerry Assistant supports. Depending on your device language, BlackBerry Assistant settings, or wireless network, some apps or services might not be available. 1. On the BlackBerry Assistant[...]

3. Do any of the following: • To specify which categories to include in searches, tap Categories . • To specify which search engines to use when you extend your searches to the Internet, tap Extended . Tip: To change the order of categories or search engines, touch and hold a category or search engine. Tap or . Change your voice interaction set[...]

You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the owner can change events in a public calendar.You can also open public calendar links in the BlackBerry Browser[...]

Create an event in the Calendar app 1. In the Calendar app, tap . 2. Enter the information for the event. 3. Tap Save . Tip: In any schedule view (for example, in the day schedule view or in the week schedule view), you can create an event by just tapping a spot on the schedule. Tap the new event block that appears, to change the event. Invite peop[...]

Change the availability status or reminder time for an event When you create an event, to save you time, the BlackBerry Calendar app uses your default settings for the event's availability status and the reminder time. You can change these settings. 1. When you create or change an event, tap the Calendar drop-down list. • To change the avail[...]

3. Clear the check box beside the calendar that you want to hide. Change or delete an event If you're the organizer of an event, you can change or delete it. In the Calendar app, touch and hold an event. • To change an event, tap . Make your changes. Tap Save . • To delete an event, tap . Change the snooze time for a calendar reminder You [...]

Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations. 1. In the Calendar app, swipe down from the top of the screen. 2. Tap > Mobile Conferencing > . 3. Enter the conference call bridge information, such a[...]

WebEx details are sent to the event participants in an email. Edit WebEx details for an existing event If you're the organizer of a scheduled calendar event, and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device, you can edit the WebEx details for the existing event. Note: If your calendar event is associated with a w[...]

Share a file with meeting participants You can use email to share the files on your BlackBerry device with other meeting participants. 1. Touch and hold a file. 2. Tap > Meeting Participants . 3. Tap a meeting. 4. On the Compose screen, type a message. 5. Tap Send . Customizing Calendar app settings You can customize your calendar settings to he[...]

Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar. The email address that you use must already be added t[...]

Troubleshooting: Calendar app I can't sync my calendar Try the following: • If your calendar is associated with one of your accounts (for example, your Gmail calendar), check that synchronization for the calendar is turned on. On the home screen, swipe down from the top of the screen. Tap > Accounts . Tap an account. Check that the Sync C[...]

Contacts When you add contacts to the Contacts app on your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and events or share your pictures and videos. About the Contacts app If you added an email a[...]

• To copy all the contacts from your SIM card to your device memory, tap Import Contacts from SIM Card . • To copy all the contacts from your device memory to your SIM card, tap Copy Contacts from Device to SIM Card . • To view your SIM card contacts and decide which ones you want to copy to your device, tap Manage SIM Card Contacts . Stop au[...]

Contact views When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you added to your device, like Twitter or LinkedIn. Other info can be [...]

Delete a contact 1. Touch and hold a contact. 2. Tap . Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your SIM card. 1. In the Contacts app, touch and hold a contact. 2. Tap . 3. Select the checkbox beside an account o[...]

Remove a contact from a contact group 1. In the Contacts app, tap a contact group. 2. Tap . 3. Beside the contact's name, tap . 4. Tap Save . Rename a contact group 1. In the Contacts app, tap a contact group. 2. Tap . 3. In the Group Name field, type a new name for the group. 4. Tap Save . Add a contact to your favorites When you add contacts[...]

3. At the bottom of the Edit Contact screen, tap Ring Tone and Notifications . 4. Tap a notification type, and make your changes. 5. Tap Back . 6. Tap Back again. 7. Tap Save . Tip: You can also customize other settings for a contact, such as the notification volume level, and the LED color that flashes on your device when the contact sends you a m[...]

Sort your contacts in the Contacts app By default, your contacts are sorted by first name, but you can also sort by last name or company name. 1. In the Contacts app, swipe down from the top of the screen. 2. Tap . 3. In the Sort Contacts by drop-down list, tap a sort option. Share a contact You can share a contact's details with others in .vc[...]

You can remove duplicates by merging contacts on your device, or by clearing your local data on your device. To remove duplicate contact entries by deleting your local device data, do the following: 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Accounts . 3. Tap . 4. Tap Clear Local Contacts . CAUTION: Clearing [...]

4. Set an alarm time, recurrence, tone, and snooze duration. 5. Tap Save . Tip: Once you have set multiple alarms, you can quickly adjust the different alarm times by touching and holding any of the dials outside of the clock face and sliding the dial around the clock face to your desired time. Manage your additional alarms 1. Tap > > . 2. Do[...]

To cancel a snoozed alarm, tap the time at the bottom of the screen. Tap . Stopwatch 1. Tap > . 2. Tap . 3. To start a new lap, tap Lap . Timer Set the timer 1. Tap > . 2. Touch and hold the dial outside of the clock face. 3. Slide the dial around the clock face to your desired time. 4. Tap . Tip: The dial allows you to set the timer in one-m[...]

Add a city to the world clock screen 1. Tap > . 2. Tap . 3. Enter a location. 4. Tap a city. Tip: After you add a city to the world clock screen, tap the city name to check the weather in that city. Delete a city from the world clock screen 1. Tap > . 2. Touch and hold a city. 3. Tap . Turn on bedside mode When bedside mode is turned on, you&[...]

Customize your Bedside Mode notifications By default, all of your notifications are set to silent in Bedside Mode. You can change settings like the volume level and ringtone to personalize the Bedside Mode profile, or you can choose to hear a notification for only phone calls when your device is in Bedside Mode. 1. In the Clock app, swipe down from[...]

Downloading and installing Android apps from other sources In addition to using BlackBerry World and the Amazon Appstore to download apps and games, you can also get Android apps and games from various third-party websites and mobile market apps. Most websites and mobile market apps include an installation button that appears after you download an [...]

• To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally up and to the left. Change the screen size of an Android app If an Android app does not appear correctly on your device, you can change the screen size of the Android app. 1. In an Android app, swipe down from the top of the sc[...]

Search for a place or an address on a map You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the results on the map. 1. In the Maps app, in the search field, enter an address or a descriptive word, such as "coffee" or "hospital." 2. Do one of the following: • T[...]

To stop turn-by-turn directions in the map view or detail view, tap . To stop turn-by-turn directions in the street-level view, tap anywhere on the screen. Tap . Switch to the map or detail view for turn-by-turn directions By default, turn-by-turn directions start with the street-level view of the route. To switch to one of the high-level views, do[...]

Recalculate routes While viewing or listening to turn-by-turn directions, you can manually recalculate your directions when you make a wrong turn or would like alternative directions. 1. If you are in the street-level view, to show the navigation bar, tap the screen. 2. Tap > . My places In BlackBerry Maps, you can find your favorites, recent pl[...]

View your recent places BlackBerry Maps remembers and organizes the last 100 places that you searched for so that you can quickly access them again. 1. In the Maps app, tap > . 2. Tap Recents . Clear your recent places You can clear the list of recently viewed places in BlackBerry Maps. Tip: If you have places that you want to keep so that you d[...]

2. Tap > Units of Measure . 3. Tap Change Device Settings . Change default route settings If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route, such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings. 1. In the Maps app, swipe down fr[...]

About location services You can turn on location services so that location-based applications and services, like BlackBerry Maps, can find your location. Location-based applications can use GPS technology and other information to provide you with information, such as driving directions. Turn on or turn off location services Some apps require GPS lo[...]

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Location Services . 3. Turn on Traffic Data Collection . Browser With the BlackBerry Browser, you can browse the Internet, stream video, switch between multiple tabs, download files, share links to webpages, and more. Browsing the Internet Use the BlackBerry Browser [...]

Remove a search engine 1. Open the BlackBerry Browser and type a search term in the address bar. 2. Tap the search engine icon in the upper-right corner of the screen. 3. Touch and hold a search engine. 4. Tap . Using Browser tabs Just like on your computer’s browser, you can open multiple webpages in tabs and switch between the tabs quickly. Ope[...]

View webpages in a reader-friendly format To help you focus on reading articles or other text on a webpage and remove distracting clutter like ads, you can use the reader mode. On a webpage, tap > . Change text size in reader mode Do one of the following: • To increase the text size, tap . • To decrease the text size, tap . Change the backgr[...]

1. On a webpage, tap > . 2. Choose the location that you want to save the webpage in. Changing your Browser settings Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show thumbnails of the webpages that you visited recently or frequently, or open the web[...]

Change your bookmarks You can change the name or web address of a bookmark. 1. In the Browser, tap > . 2. Touch and hold a bookmark. 3. Tap . 4. Type a new name or web address. Add, rename, or delete a bookmark tag Tags help you categorize your bookmarks so that you can find them more quickly. For example, you might use tags to organize your fav[...]

2. Tap . • To delete all of your browsing history, tap . • To delete a specific webpage from your browsing history, touch and hold the thumbnail for the webpage. Tap . Browsing safely To help you browse safely, you can check the certificates for a website, change the security settings, and change permissions for specific websites in the BlackBe[...]

Keep your browsing information (your history, cached files, cookies, and so on) only while a browsing session is open. When you close the Browser, the information is automatically deleted. Block Pop-ups Choose whether or not to allow pop-up windows to appear in your browsing session. Accept Cookies Let websites use cookies to send and receive infor[...]

Instead of handing out business cards, try creating a smart tag that contains your contact information so that with just a click, recipients can call, text, or send you an email. Scan a QR Code or barcode When you scan a QR Code by using the Smart Tags app, your BlackBerry device saves the information as a smart tag. 1. In the Smart Tags app, tap .[...]

Use to create a smart tag that, when opened, creates an appointment in the Calendar app. Facebook Use to create a smart tag that, when opened, takes you to your Facebook profile in the Browser. Twitter Use to create a smart tag that, when opened, takes you to your Twitter profile in the Browser. LinkedIn Use to create a smart tag that, when opened,[...]

Share a smart tag In the Smart Tags app, touch and hold a tag. • To display the smart tag as a QR Code for another device to scan, tap . • To share the smart tag through a message, such as an email or text message, or to share the smart tag with an application, such as BlackBerry Remember, tap . Tap a message type or application. Change a smart[...]

View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud. To access a file stored on another device: 1. Tap . 2. Tap a dev[...]

Sort files and folders You can view your files and folders in order by name, date, type, or size. You can also decide whether to view your files and folders in ascending or descending order. Tip: To change the way you view your files and folders, tap to view them as a list or to view them as a grid. Tap > . • To change the way files and folder[...]

Copy a file 1. Touch and hold a file or folder. 2. Tap . 3. Navigate to where you want to copy the file or folder. 4. Tap Paste . Working with zip files Zip files and folders Zip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or folders. You can also zip all of the files in a particular folder usi[...]

2. To switch between scientific or standard calculator mode, swipe left or right on the calculator keypad. Convert a unit of measurement You can use the Calculator app on your BlackBerry device to convert one unit of measurement to another. The calculator includes many different types of measurements that you can convert, such as temperature, volum[...]

Productivity and work Switch between your personal space and work space When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal space and work space. Tip: To differentiate between your personal space and work space, you can set a different wallpaper for your personal space. 1. From the ho[...]

You can access both personal data and work data from certain places, such as Search. Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock your work space and continue to access personal files, personal apps, and personal data in the personal space on your device.[...]

• To set the maximum number of times you can type you work space password incorrectly, in the Password Attempt Limit drop-down list, select a number. Take care to remember your work space password. If you forget your password, contact your administrator to have it reset. If you exceed the number of allowed attempts to enter your work space passwo[...]

What content is in my work space and my personal space? If your administrator turns on BlackBerry Balance technology, your device data, apps, and network access are separated so that you have a work space and a personal space on your BlackBerry device. Work apps that are open appear with the icon on the home screen. Depending on the rules set by yo[...]

Description Apps and features • SIM card • Smart Tags • Text messaging (SMS and MMS) • Twitter • Videos • Voice dialing • Weather • YouTube These apps and features are available in your work space and personal space. Your work data and personal data are displayed together. • BlackBerry Assistant • BlackBerry Blend • BlackBerry[...]

Where is my picture that I just took? Note: The camera might not be available depending on your BlackBerry device model. If your device uses BlackBerry Balance technology, you have a Camera app in your personal space and another in your work space. Pictures and videos taken using the camera in your personal space are stored in your personal space. [...]

To remove your device from quarantine, try the following: • If services aren't correctly activated on the SIM card in your device, try using a different SIM card or changing your wireless service plan. • If your device is running a version the BlackBerry 10 OS that your organization doesn't support, contact your administrator to updat[...]

3. Turn on the Use Mobile Network switch. Using a mobile network connection might result in higher data charges. Add BlackBerry Blend to Quick Settings 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Quick Settings . 3. Select the BlackBerry Blend checkbox. If you have many quick settings items, you can swipe righ[...]

Collecting and organizing tasks, notes, and more with the Remember app If you're planning a trip to Paris, you can create a folder called "My Trip to Paris" in the Remember app. As you're browsing the Internet on your device, you can send trip-related websites to the folder. When you remember something you need to do before the [...]

3. Enter the information for the entry, such as a title, notes, tags, and a due date. 4. Tap Save . Add a due date and reminder time to a task When you add a due date to a task in BlackBerry Remember, your BlackBerry device adds the entry to the Calendar app. To receive a reminder, you must add a specific reminder time to your task. 1. While you&ap[...]

Stop synchronizing folders in the Remember app When you add an email account that is supported by Microsoft Exchange ActiveSync, by default, the tasks and notes from that account appear as synchronized folders in the Remember app. To stop synchronizing these folders: 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings >[...]

Changing a folder, task list, or entry in the Remember app Change an entry 1. In the Remember app, tap an entry. 2. Make your changes. 3. Tap Save . Convert an entry to a note or a task Depending on your email account, when you change an entry in the Remember app, you can convert its format, for example, from a note to a task. 1. Tap the folder nam[...]

Delete a folder, task list, or entry in the Remember app CAUTION: If you delete a folder or task list, the entries inside are also deleted. 1. In the Remember app, touch and hold a folder, task list, or entry. 2. Tap . Viewing and searching your entries in the Remember app There are several ways to sort through or view your entries in the Remember [...]

• Creation Date • Last Modified Date Change the default view in the Remember app You can set the default view so that when you open BlackBerry Remember, you see what's important to you. 1. In a folder or on the Remember folder screen, swipe down from the top of the screen. 2. Tap . 3. In the Default View drop-down list, select one of the f[...]

Security and backup Passwords and locking There are several types of locks, PINs, and passwords that you can use to help protect your BlackBerry device. If you use your device for work, your organization might already have security settings in place, such as requiring a password to unlock your device. BlackBerry ID A BlackBerry ID is an email addre[...]

Your administrator may require you to set a work space password to protect files, apps, and data associated with your organization, such as your work email account. Your administrator sets rules to control whether you can use the same password for both your work space and device. If you enter your work space password more than the allowed number of[...]

To unlock the screen, swipe up from the bottom of the screen. Lock your device with a password Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a device password so that you can lock your device when it's in open view or not in use. 1. If you don't have a passwor[...]

2. Tap Settings > Security and Privacy > Device Password > BlackBerry Balance . 3. If prompted, type your work space password. 4. Turn on the Use as my device password switch. 5. Type your device password. Tap OK . 6. Type your work space password. Tap OK . Create a picture password Rather than type a password to unlock your device, you ca[...]

CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, contact your service provider. Change or remove your device password CAUTION: If you can't remember the password for your [...]

Protect your SIM card with a PIN You can use a SIM card PIN to prevent unauthorized use of your SIM card in another device. For example, if you lose your SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly. You can request the PIN for your SIM card from your service provider. 1[...]

Set up BlackBerry Protect on your device To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > BlackBerry Protect . 3. Turn on the BlackBerry Protect switch. 4. To be able to view the current location of your device on a map, tap [...]

You can also help safeguard your device by downloading apps only from trusted sources, such as the BlackBerry World storefront. When you open an app for the first time, your device might display a list of the files and features that the app wants to access. If something doesn't seem right to you, you can reject the app's request to access[...]

Wipe your device to delete your data Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings. 1. On the home screen, swipe down[...]

• To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB cable. If necessary, on your computer, enter your device password. • To import the certificate using a Wi-Fi connection, on your device, swipe down from the top of the home screen. Tap Settings > Storage and Access . Turn on the Ac[...]

card are the same, your device can enter the password for your smart card when you type the password for your device or work space. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > Device Password > Authenticator Settings . 3. To set your device to use a smart card to unlock your device[...]

Password Keeper You can use the Password Keeper app to store all your passwords, usernames, and security questions in one place. If you want a password that is difficult to guess, you can also use Password Keeper to generate random passwords that contain numbers, letters, and symbols. Password Keeper is designed to encrypt your passwords to protect[...]

• To copy a record, touch and hold a record. Tap . • To make a record a favorite, touch and hold a record. Tap . Favorites appear at the top of your password records. • To delete a record, touch and hold a record. Tap . Tip: You can multiselect records that you want to delete by tapping . Use a password record to log in to a website After you[...]

• To lock Password Keeper manually, tap . • To change when Password Keeper locks automatically, tap . Turn on or turn off any of the Lock switches. Search Password Keeper 1. In the Password Keeper app, tap . 2. Enter the title, username, website name, or notes you are searching for. 3. Tap the appropriate password record. You can add a new reco[...]

3. Turn off the Allow clipboard copy switch. Hide or show passwords in Password Keeper In the Password Keeper app, do any of the following: • Swipe down from the top of the screen. Tap . Turn on or turn off the Show password switch. • In a password field, tap . Change the criteria for generating passwords When you add a password record, Passwor[...]

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