Blackberry Bold 9700 manual

BlackBerry Bold 9700 Smartphone Version: 5.0 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones.[...]

SWDT643442-643442-1005020121-001[...]

Contents Welcome to BlackBerry! ............................................................................................................................................................................................................................ 9 Feature availability ..........................................................................[...]

Voice commands ........................................................................................................................................................................................................................................ 46 Perform an action using a voice command ...........................................................[...]

Media shortcuts .......................................................................................................................................................................................................................................... 126 Media troubleshooting .........................................................................[...]

Typing .......................................................................................................................................................................................................................................................... 181 Typing basics ..........................................................................[...]

Manage email reconciliation conflicts..................................................................................................................................................................................................... 207 Manage data synchronization conflicts..........................................................................[...]

View properties for an application ........................................................................................................................................................................................................... 238 Delete a third-party application ..........................................................................[...]

Wi-Fi technology troubleshooting ............................................................................................................................................................................................................ 258 Power, battery, and memory .................................................................................[...]

Service books and diagnostic reports ...................................................................................................................................................................................................... 304 Service books ................................................................................................[...]

Welcome to BlackBerry! This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the Home screen of your device, or by pressing the Menu key and clicking Help in most applications. Please read the Safety and Product Information booklet, located on the BlackBerry® User [...]

Find more information, 10 Wireless networks that your device connects to, 245 BlackBerry Device Software, 240 Find more information • To view the user guide for your BlackBerry® device, click Help in the application list or in an application menu. • To view the BlackBerry® 101 tutorial, user guide, safety and product information booklet, or s[...]

4. Complete the instructions on the screen. Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Navigation and typing About the Menu key and Escape key The Menu key and Escape key on your BlackBerry® device are designed to help y[...]

Related topics Add a pause or a wait to a phone number, 152 Available voice commands, 46 Change your ring tone 1. On the Home screen, click the Sounds icon. 2. Click Set Ring Tones/Alerts . 3. Click the application or item that you want to change. 4. Perform one of the following actions: • To use a preloaded ring tone, in the Ring Tone field, cli[...]

• If your device is connected to a CDMA network, you can type an email address. 5. Type a message. 6. Press the key. 7. Click Send . Related topics Mailing lists, 154 Add a contact 1. In the contact list, click Add Contact . 2. Type the contact information. 3. Press the key. 4. Click Save . Schedule an appointment 1. On the Home screen, click the[...]

4. To pause recording, click the pause icon. Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused. Related topics Play a media file, 106 Play a media file, 106 Take a picture, 13 Visit a web page Depending on your wireless service provider, multiple browsers might [...]

Troubleshooting basics I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your con[...]

• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), i[...]

Delete a message, 54 I cannot play a media file on a web page Your BlackBerry® device might not support the size or file format of the media file. User Guide Welcome to BlackBerry! 17[...]

Shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. BlackBerry basics shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To move the cursor, slide your finger on the trackpad. • To move back a screen, press the Escape key. • To r[...]

• If you have multiple phone numbers associated with your device, to switch phone numbers, in the phone application, click your active phone number. Click a phone number. Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message • To reply to a message, press R . • To repl[...]

File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To search for text in a file or an attachment, press F . • To move to the last cursor position after closing and reopening a file or an attachment, press G . In a spreadsheet • To move to a specific cell, press G .[...]

• To return to the center of a picture, press 5 . • To rotate a picture, press L . • To fit a picture to the screen size, press 1 . Camera and video camera • To zoom in to a subject before taking a picture, press the Volume Up key. • To zoom out from a subject before taking a picture, press the Volume Down key. • To take a picture, pres[...]

Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No . • To schedule an appointment, press C . • To change to Agenda view, press A . • To change to Day view, press D . ?[...]

Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To search for a contact in a list of contacts, type the contact name or initials separated by a space. • To search for text in a message, press S . • To search for text in a file or an attachment, press F . • To search for te[...]

Phone Phone basics Find your phone number Perform one of the following actions: • To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My Number field at the top of the screen. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your [...]

• To answer the incoming call and place the current call on hold, click Answer - Hold Current . • To answer the incoming call and end the current call, click Answer - Drop Current . To return to the first call, press the Menu key. Click Swap or Flash . Change your ring tone 1. On the Home screen, click the Sounds icon. 2. Click Set Ring Tones/A[...]

Dial an extension 1. Press the X key. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key. • To type a letter, press and hold the Alt key. Press the[...]

Emergency calls About emergency calls If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connecte[...]

The GPS options that appear on your device might differ slightly from the options that appear in this task. 1. On the Home screen, click the Options icon. 2. Click Advanced Options . 3. Click GPS . 4. Change the GPS Services field to Location On . 5. Press the Menu key. 6. Click Save . To turn off GPS technology, change the GPS Services field to Lo[...]

Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth® enabled headset. 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. Click General Options . 5. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields. 6. Press the Menu key. 7. Click Save . [...]

Speed dial Set up speed dial for a contact 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click View Speed Dial List . 4. Click an unassigned key. 5. Click New Speed Dial . 6. Click a contact. To make a call using speed dial, from the phone application, the Home screen, a message, or a message list, press and hold the key th[...]

Make a conference call If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call. 1. During a call, press the Menu key. 2. Click Add Participant . 3. Type a phone number or highlight a contact. 4. Press the Send key. 5. During the second call, press the Send key to join your first contac[...]

If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported. 1. During a conference call, press the Menu key. 2. Click Transfer or Flash . Call logs About call logs Call logs appear in the phone application and show the status o[...]

Change call log notes 1. From the Home screen, press the Send key. 2. Highlight a call log. 3. Press the Menu key. 4. Click View History . 5. Press the Menu key. 6. Click Edit Notes . 7. Change the call notes. 8. Press the Menu key. 9. Click Save . Send a call log 1. From the Home screen, press the Send key. 2. Highlight a call log. 3. Press the Me[...]

10. Click Save . Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. Click Call Waiting . 5. Change the Call Waiting Enabled field to Yes . 6. Press the Menu [...]

• To forward unanswered calls only, verify that the Forward All Calls field is set to Do Not Forward . Change the If Busy , If No Reply , and If Not Reachable fields to a call forwarding number. 6. Press the Menu key. 7. Click Save . To stop forwarding calls, change the Forward All Calls field to Do Not Forward . Add a call forwarding phone numbe[...]

4. Click Call Forwarding . 5. Press the Menu key. 6. Click Edit Numbers . 7. Click a phone number. 8. Click Delete . Call blocking Depending on your wireless service provider and wireless network, this feature might not be supported. About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only [...]

6. Click Change Password . Fixed dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112). If your wirel[...]

8. Press the Menu key. 9. Type a name and a phone number. 10. Press the Menu key. 11. Click Save . Change a contact in your fixed dialing list 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. Click FDN Phone List . 5. Highlight a contact. 6. Press the Menu key. 7. Click Edit . 8. Change the contact informati[...]

Set the default country code and area code 1. In the phone application, press the Menu key. 2. Click Options . 3. Click Smart Dialing . 4. Set the Country Code and Area Code fields. 5. In the National Number Length field, set the default length for phone numbers in your country. 6. Press the Menu key. 7. Click Save . Note: When you calculate the de[...]

Turn on TTY support 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. Click TTY . 5. Change the TTY Mode field to Yes . 6. Press the Menu key. 7. Click Save . A TTY indicator appears in the device status section of the screen. To turn off TTY support, change the TTY Mode field to No . Hearing aid mode Dependi[...]

Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies: • Your device uses a SIM card and your [...]

4. Press the Menu key. 5. Click Save . Sort phone numbers or contacts on the Phone screen 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. Click General Options . 5. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used [...]

Stop ending calls when you insert your device in the holster 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. Click General Options . 5. Change the Auto End Calls field to Never . 6. Press the Menu key. 7. Click Save . Answer calls automatically when you remove your device from the holster 1. From the Home s[...]

• To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign speed dial to. • To add an extension to a phone number, press the Alt key and the X key. Type the extension number. • To type a letter in a phone number field, press the Alt key and the letter key. • To [...]

I cannot check my voice mail Try performing the following actions: • If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. ?[...]

Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Available voice commands "Call <contact name or phone number>" Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a han[...]

Change the language for voice commands To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command[...]

Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words. 1. On the Home screen or in a folder, click the Options icon. 2. Click Voice Dialing . 3. Click Adapt Voice . 4. Complete the instructions on the screen. Voice commands troubleshooting I cannot make cal[...]

Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling . 3. Perform any of the following actions: • To accept the suggested spelling, click a word in the list that ap[...]

2. Click Attach Address or Attach Contact . 3. Click a contact. Add a signature To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBe[...]

• Type a contact name. • Type part of a contact name or email address. Click a contact. 5. Type a message. 6. Press the key. 7. Click Send . Related topics Search for contacts in your organization's address book, 152 Mailing lists, 154 Send a PIN message 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Compos[...]

Send an MMS message Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key. 3. Click Compose MMS . 4. Perform one of the following actions: • If the contact is not in your contact list, click [Use Once] . Click Email or Phone . Type an email address or an MMS [...]

2. Highlight the message. 3. Press the Menu key. 4. Click Delete . Managing messages Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. 1. On the Home screen, click the Messages icon. 2. Click a message. If you open an MMS [...]

View messages in a specific folder You can view email messages and MMS messages in a specific folder. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click View Folder . 4. Click a folder. Group email messages by subject 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options . 4. Click Gene[...]

Email messages Email message basics Send an email message 1. On the Home screen, click the Messages icon. 2. Press the key. 3. Click Compose Email . 4. In the To field, perform one of the following actions: • Type an email address. • Type a contact name. • Type part of a contact name or email address. Click a contact. 5. Type a message. 6. Pr[...]

Attach a file to an email message To attach a file saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. When composing an email message, press the Menu key. 2. Click Attach File . 3. Perform one of the following action[...]

Stop storing messages sent from your computer on your device 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options . 4. Click Email Settings . 5. If necessary, change the Message Services field. 6. Press the Menu key. 7. Click Folder Redirection . 8. Clear the check box beside the Sent Items folder. 9. Press the Me[...]

6. Click New . 7. Type a name for the email message filter. 8. Set the email message filter options. 9. Press the Menu key. 10. Click Save . Create an email message filter based on a contact or subject 1. On the Home screen, click the Messages icon. 2. Highlight an email message. 3. Press the Menu key. 4. Click Filter Sender or Filter Subject . 5. [...]

Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only. Turn on an email message filter 1. On the Home screen, click the Messages icon. 2. Press the Menu key. [...]

5. Highlight an email message filter. 6. Press the Menu key. 7. Click Delete . Email message folders About synchronization of email message folders You can add, change, or delete email message folders in the email application on your computer or in the messages application on your BlackBerry® device. If wireless email reconciliation is turned on a[...]

Move an email message folder To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click View Folder . 4. Highlight a fol[...]

Change a flag You can change the status, color, note, or due date for a flag. If you make changes to a flag in an email message that you sent, the changes are reflected only on your device and are not sent to the recipient. 1. In an email message with a flag, press the Menu key. 2. Click Flag Properties . 3. Change the flag properties. 4. Press the[...]

Request delivery or read confirmation for email messages Depending on your wireless service provider, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options . 4. Click Email Settings . 5. If necessary, change the Message Services field to the email account that uses the BlackBerr[...]

Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the internet. By default, your BlackBerry® device prompts you before downloading external pictures. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options . 4. [...]

Stop displaying recent contacts in email address fields By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® displays the email addresses of recent contacts who are not in your contact list. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Clic[...]

2. Click Status . Send a PIN message 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Compose PIN . 4. In the To field, perform one of the following actions: • Type a PIN. Press the Enter key. • Type a contact name. Press the Enter key. • Type part of a contact name. Click a contact. 5. Type a message. 6. Press [...]

Send an SMS text message You can send an SMS text message to up to ten recipients. 1. On the Home screen, click the Messages icon. 2. Press the key. 3. Click Compose SMS . 4. In the To field, perform one of the following actions: • Type an SMS phone number (include the country code and area code). • Type a contact name. • Type part of a conta[...]

If your BlackBerry® device uses a SIM card and you set your SIM card to store SMS text messages, your SMS text messages still appear in the messages application. 1. On the Home screen or in a folder, click the Options icon. 2. Click SMS . 3. Set the Leave Messages On SIM Card field to Yes . 4. Press the Menu key. 5. Click Save . To stop storing SM[...]

Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast [...]

• To delete the cell broadcast channel, click Delete Channel . Rename a cell broadcast channel 1. On the Home screen or in a folder, click the Options icon. 2. Click Advanced Options . 3. Click Cell Broadcast Settings . 4. Highlight a cell broadcast channel. 5. Press the Menu key. 6. Click Set Nickname . 7. Type a name for the cell broadcast chan[...]

View the size of an MMS message before sending it, 73 Create a slide show in an MMS message 1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video • Attach Voice Note 3. Click a media file. 4. To add another media file, repeat steps 1 to 3. 5. To customi[...]

2. Perform one of the following actions: • To attach a contact, click Attach Contact . Highlight a contact. • To attach an appointment, click Attach Appointment . Highlight an appointment. 3. Press the Menu key. 4. Click Continue . Add an appointment to your calendar from an MMS message 1. In an MMS message, highlight an iCalendar attachment. 2[...]

Request delivery notification or read notification for all MMS messages 1. On the Home screen or in a folder, click the Options icon. 2. Click MMS . 3. In the Notifications section, perform any of the following actions: • To receive notification when MMS messages are delivered to recipients, select the Confirm Delivery check box. • To receive n[...]

5. Change the Confirm Delete field to No . 6. Press the Menu key. 7. Click Save . Turn off the prompt that appears when you mark messages as opened 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options . 4. Click General Options . 5. Change the Confirm Mark Prior Opened field to No . 6. Press the Menu key. 7. Click[...]

2. Press the Menu key. 3. Click Options . 4. Click General Options . 5. Perform any of the following actions: • To view more of the subject line, change the Display Message Header On field to 2 lines . • To change the order of the subject line and sender, change the Display Order field. • To change how messages are separated, change the Separ[...]

Hide SMS text messages and MMS messages from the main messages application You can set a separate icon to appear on the Home screen for SMS text messages and MMS messages. Depending on your theme, a separate icon might already appear by default. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options . 4. Click Main [...]

• To hide call logs in the messages application, select the None option. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or b[...]

9. Press the Enter key. 10. Press the Menu key. 11. Click Save . Reset a blocked message counter 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Firewall . 4. Highlight a message type. 5. Press the Menu key. 6. Click Reset Count or Reset All Counts . S/MIME-protected messages S/MIME-protected messa[...]

4. Set the Use Password-Based Encryption field to Yes . 5. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers. 6. If you are signing the message, in the Signing Options section, select a certificate. 7. Press the Menu key. 8. Click Save . 9. Type your message. 10. Press the Menu key. 11. Click Se[...]

Attachment indicators in S/MIME-protected messages : The message includes a certificate attachment. : The message includes multiple certificate attachments. : The message includes a certificate server attachment. Add connection information for a certificate server from a message 1. In a message, highlight the certificate server indicator. 2. Press [...]

: Your device trusts the certificate chain. : The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted, cannot be verified, or is not on your device. : The certificate is weak, the certificate status is not current, or your device requires more data to verify [...]

6. Click Save . Change options for downloading attachments in encrypted messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click S/MIME . 4. Perform one of the following actions: • To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information fi[...]

Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last m[...]

5. Press the Menu key. 6. Click Save . To turn on the prompt again, change the Warn about truncated messages field to Yes . Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click S/MIME . 4. Change the Warn[...]

Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Manager. For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Manager, see t[...]

Encrypt a PGP protected message with a pass phrase By default, your BlackBerry® device uses your PGP® key to encrypt messages. 1. When composing a message, change the Encoding field to one that uses encryption. 2. Press the Menu key. 3. Click Options . 4. Change the Use Conventional Encryption field to Yes . 5. Press the Menu key. 6. Click Save .[...]

Attachment indicators in PGP protected messages : The message includes a PGP® key attachment. : The message includes multiple PGP key attachments. : The message includes a certificate server attachment. Add connection information for a certificate server from a message 1. In a message, highlight the certificate server indicator. 2. Press the Menu [...]

Your device cannot verify the digital signature. : Your device requires more data to verify the digital signature. : Your device trusts the sender’s PGP® key. : The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be verified, or is not on your device. : The key st[...]

5. Press the Menu key. 6. Click OK . Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact[...]

4. Change the Message Viewer Icons field. 5. Press the Menu key. 6. Click Save . Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. On the Home screen or in a folder, click the[...]

• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might h[...]

• To move to the previous date, press P . • To move to the next unopened item, press U . • To move to the next related message, press J . • To move to the previous related message, press K . Message troubleshooting I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wirel[...]

• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Advanced Options . Click Host Routing Table . Press the Menu key. Click Register Now . • Verify that data service is turned on. • If you use email message filters, verify that the o[...]

The number of new or unopened messages is different than I expected The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device[...]

Email message filters are not working correctly Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. Related topics Email message filters, 57 I cannot turn on cell broadcas[...]

For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices . Related topics Feature availability, 9 User Guide Messages 96[...]

Files and attachments File and attachment basics About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If you delete an email message that contains an attachment that you have downloaded, the attachment is not deleted from your device. If you save an email message that [...]

5. Highlight the folder that you want to save the file or attachment in. 6. Press the Menu key. 7. Click Select Here . Stop downloading a file or an attachment 1. In the message, in the calendar entry, or on the web page that you are downloading the file or attachment from, press the Menu key. 2. Click Cancel Download . Locate a file saved on your [...]

4. Press the Menu key. 5. Click Copy . 6. Navigate to a location. 7. Click a folder. 8. Click Copy Into . Related topics Locate a file saved on your organization's network, 98 Send a file as an attachment, 99 Send a file as an attachment To perform this task, your BlackBerry® device must be associated with an email account that uses the Black[...]

Managing files and attachments View properties for an attachment You can view the size, author, publication date, and other attachment properties for an attachment. 1. In an attachment, press the Menu key. 2. Click Retrieve Info or View Info . View properties for a file You can view the size, author, publication date, and other properties for a fil[...]

4. Press the Menu key. 5. Click Move . 6. Navigate to a location. 7. Click a folder. 8. Click Move Into . Documents Open a password-protected .pdf file To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. Fo[...]

Spreadsheets Move to a specific cell 1. In a spreadsheet, press the Menu key. 2. Click Go to Cell . 3. Type the cell co-ordinates. 4. Press the Enter key. View the content of a cell In a spreadsheet, click the trackpad. View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents . To move to a specific worksheet, c[...]

• To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes . 4. Press the Menu key. 5. Click Save . Media files View a list of pages in a multi-page .tif file You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file. 1. In a multi-page .tif file, press [...]

Zoom in to or out from a slide When viewing a presentation in slide view, press the Menu key. To zoom back to the original slide size, press the Menu key. Click Fit to Screen . Save a slide 1. When viewing a presentation in slide view, press the Menu key. 2. Click Save Slide . 3. Type a name for the file. 4. Click Save . vCard contact attachments A[...]

• To move to the last cursor position after closing and reopening a file or an attachment, press G . In a spreadsheet • To move to a specific cell, press G . • To view the content of a cell, press the Space key. • To switch worksheets, press V . Highlight a worksheet. Press the Enter key. • To view columns or rows that are hidden by defau[...]

Media Audio and video files Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. To stop playing a media file, click the stop icon. Related topics Transfer a file between your device and your computer using the Roxio Media Manager, 123 Transfer a file between[...]

Fast-forward or rewind a media file 1. When playing a media file, click the progress bar. 2. On the trackpad, slide your finger to the right or left. 3. Click the trackpad. Pause a media file When playing a song, video, or voice note, click the pause icon. To resume playing the song, video, or voice note, click the play icon. Play a media file on a[...]

Amplify the volume using the audio boost feature, 108 Improve sound quality for media files, 108 Amplify the volume using the audio boost feature Depending on your BlackBerry® device model, this feature might not be supported. The audio boost feature allows you to amplify the volume for songs, ring tones, and videos. 1. On the Home screen, click t[...]

Keep backlighting on when you play a video By default, the backlighting is designed to turn off after a period of time to conserve battery power. 1. On the Home screen, click the Media icon. 2. Press the Menu key. 3. Click Options . 4. Change the Turn Off Auto Backlighting field to No . 5. Press the Menu key. 6. Click Save . Display closed captions[...]

11. Click Save . Add a song to a playlist 1. On the Home screen, click the Media icon. 2. Click the Music icon. 3. Click Playlists . 4. Click a standard playlist. 5. Press the Menu key. 6. Click Add Songs . 7. Click a song. 8. Press the Menu key. 9. Click Save . Add the song that is playing to a playlist 1. When playing a song, press the Menu key. [...]

8. Click OK . 9. Press the Menu key. 10. Click Save . Create an automatic playlist 1. On the Home screen, click the Media icon. 2. Click the Music icon. 3. Click Playlists . 4. Click New Playlist . 5. Click Automatic Playlist . 6. Type a name for the playlist. 7. Click the plus sign ( + ) beside Artists , Albums , or Genres . 8. Click an artist, al[...]

Delete a playlist 1. In the media application, click Music . 2. Click Playlists . 3. Highlight a playlist. 4. Press the Menu key. 5. Click Delete . Related topics Delete a media file or folder, 119 Video recorder Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device. 1. On the Home screen, cli[...]

Apply a color effect to videos You can apply a sepia or black-and-white color effect to videos that you record. 1. On the Home screen, click the Media icon. 2. Click the Video Camera icon. 3. Press the Menu key. 4. Click Options . 5. Change the Color Effect field. 6. Press the Menu key. 7. Click Save . Change the video size and format The larger th[...]

Camera Take a picture 1. On the Home screen, click the Camera icon. 2. If necessary, lock the focus on a subject by pressing the Right Convenience key halfway. 3. To take a picture, press the Right Convenience key all the way down. Related topics View a picture, 115 Record a video, 13 Change the size of pictures that you take The larger the picture[...]

6. Click Save . Related topics Move a media file, 119 Change the location for storing videos, 113 Change options to compensate for different lighting conditions in pictures You can change the default flash setting, if available, and white balance of the pictures that you take. 1. On the Home screen, click the Camera icon. 2. Press the Menu key. 3. [...]

2. Click the Pictures icon. 3. Click a category. 4. Click a picture. To view the next or previous picture, slide your finger on the trackpad to the right or left. Related topics Transfer a file between your device and your computer using the Roxio Media Manager, 123 Transfer a file between your device and your computer in mass storage mode or MTP, [...]

View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click the Media icon. 2. Click the Pictures icon. 3. Click a category. 4. Highlight a picture. 5. Press the Menu key. 6. Click View Slide Show . To close the slide show, press the Escape key. Change the number of seconds [...]

• If you are going to attach additional pictures and want to use the same size for all the pictures, select the Apply to All Images check box. 2. Click OK . Managing media files Rename an audio or video file You can only rename media files that you added. 1. On the Home screen, click the Media icon. 2. Press the Menu key. 3. Click Explore . 4. Na[...]

Move a media file You can only move media files that you added. 1. On the Home screen, click the Media icon. 2. Press the Menu key. 3. Click Explore . 4. Navigate to a folder that contains media files. 5. Highlight a media file. 6. Press the Menu key. 7. Click Move . 8. Navigate to the new location. 9. Click a folder. 10. Click Move Here . Related [...]

5. Press the Menu key. 6. Click Properties . Memory and media cards About media cards Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information abo[...]

Related topics View properties for a media file, 119 Set picture quality, 114 Turn off media card support When you turn off media card support, your BlackBerry® device cannot access the files on your media card. 1. On the Home screen or in a folder, click the Options icon. 2. Click Memory . 3. Change the Media Card Support field to Off . 4. Press [...]

About compression Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on. If both compression and encryption[...]

Transferring and downloading media files About transferring and synchronizing media files You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device. If you want [...]

4. Press the Menu key. 5. Click Save . 6. On your computer, your device may appear as a removable disk. Drag a file from a location on your computer to the device. To exit mass storage mode or MTP, disconnect your device from your computer. Change how you transfer files between your device and your computer 1. On the Home screen or in a folder, cli[...]

2. Click Download Attachment or Download File . 3. Click Download . 4. If necessary, click More or More All . 5. Highlight the folder that you want to save the file or attachment in. 6. Press the Menu key. 7. Click Select Here . Stop downloading an attachment 1. In a message, highlight an attachment that you are downloading. 2. Press the Menu key. [...]

3. Press the Menu key. 4. Click Download Ring Tones . Download a picture Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Media icon. 2. Click the Pictures icon. 3. Click a category. 4. Press the Menu key. 5. Click Download Images . Media shortcuts Depending on the typing input language [...]

Media troubleshooting I cannot play a media file on a web page Your BlackBerry® device might not support the size or file format of the media file. I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your dev[...]

• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device. • In your media card options, if there is a message to format your media card, disconnect your device from your computer. Turn off mass sto[...]

Browser Browser basics Browsing web pages Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the Home screen, click the Browser icon. 2. Perform one of the fo[...]

Move back or forward a web page 1. On a web page, press the Menu key. 2. Click Back or Forward . Refresh a web page 1. On a web page, press the Menu key. 2. Click Refresh . Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page. 1. On a web page, press the Menu key. 2. Click Save[...]

Return to the home page 1. On a web page, press the Menu key. 2. Click Home . Close the browser 1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Close . Viewing, copying, and forwarding addresses View the address for a web page 1. On a web page, press the Menu key. 2. Click Page Address . View the address for a link or[...]

Send a link or picture from a web page 1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address . 4. Click Send Address . 5. Click a message type. To return to the browser after you send the message, press the Escape key. Viewing pictures and playing media files Play a media file on a [...]

Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic. Add a bookmark for a we[...]

6. Click Send Bookmark . 7. Click a message type. To return to the browser after you send the message, press the Escape key. Delete a bookmark for a web page 1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Bookmarks . 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Delete Bookmark . Add a bookmark folder for [...]

Delete a bookmark folder for web pages You can only delete folders that you created. 1. On the Home screen, click the Browser icon. 2. Highlight a folder. 3. Press the Menu key. 4. Click Delete Folder . Web feeds About web feeds Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of title[...]

Listen to web feed content If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content tha[...]

Browser options Change the default browser view 1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Options . 4. Click General Properties . 5. Change the Default View field. 6. Press the Menu key. 7. Click Save Options . Change the home page or start page Depending on your wireless service provider, you might not be able [...]

2. Press the Menu key. 3. Click Options . 4. Perform any of the following actions: • To stop displaying pictures, click Browser Configuration . Change the Show Images field. • To change the quality of pictures, click General Properties . Change the Image Quality field. • To change the number of times that animated graphics repeat, click Gener[...]

Receive a prompt before closing the browser or running a script 1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Options . 4. Click General Properties . 5. Select any of the following check boxes: • Prompt Before Closing Browser On Escape • Prompt Before Closing Modified Pages • Prompt Before Running WML Scripts [...]

You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail. If you have a Wi-Fi® enabled device and if you are in a Wi-Fi coverage area, you can log in to a Wi-Fi access point and use the Hotspot Browser to brow[...]

Browser security About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry En[...]

Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only . To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak . Allow FIPS Algorit[...]

4. Click TLS . 5. Press the Menu key. 6. Click Add Host . 7. Perform one of the following actions: • If the TLS Default field is set to Proxy , in the Host Name field, type the web address for the content server. • If the TLS Default field is set to Handheld , in the Host Name field, type the web address for the content server. Set the Certific[...]

Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet Service. MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMS[...]

• To follow a link, highlight or pause on the link. Press the Enter key. • To hide the banner, press U . To view the banner, press U . • To open the browser options, in the browser, press S . Navigate a web page • To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the t[...]

Date, time, and alarm Set the date and time manually 1. On the Home screen, click the Clock icon. 2. Press the Menu key. 3. Click Set Time . 4. Change the Use Network Time field to No . 5. Click the Time field. 6. On the trackpad, slide your finger to select a time. 7. Click the Time field. 8. Click the Date field. 9. On the trackpad, slide your fi[...]

5. Press the Menu key. 6. Click Save . Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen, click the Clock icon. 2. Press the Menu key. 3. Click Options . 4. Set the Clock Face , Stopwatch Face or Timer Face fields. 5. Press the Menu key. 6. Click Save . Display a second time zone 1. O[...]

3. Click Options . 4. In the Bedside Mode section, perform any of the following actions: • To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No . • To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock mode is turned on,[...]

2. Press the Menu key. 3. Click Stopwatch . 4. Click the start/stop icon. 5. Perform any of the following actions: • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. • To send the results in a message, press the Menu key. Click Send Results . Click a message type. Set the timer 1. On the Home screen,[...]

• If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your device. To update the time zone data, press the Menu key. Click Get Time Zone Updates . For this feature to be supported, your wireless service plan must include data service[...]

Personal organizer Contacts Contact basics Add a contact 1. In the contact list, click Add Contact . 2. Type the contact information. 3. Press the key. 4. Click Save . Add a contact from a message, call log, or web page 1. In a message, a call log, or on a web page, highlight a contact. 2. Press the Menu key. 3. Click Add to Contacts . 4. Type the [...]

Add a pause or a wait to a phone number 1. After typing the main part of a phone number in a phone number field, press the Menu key. 2. Click Add Pause or Add Wait . 3. Type the additional numbers. 4. Press the Menu key. 5. Click Save . View a contact In the contact list, click a contact. Change a contact 1. In the contact list, highlight a contact[...]

• To delete a contact from the contact lookup results, click Delete . • To delete the contact lookup results, click Delete Lookup . • To start a new contact lookup, click Lookup . Customizing contacts About custom ring tones You can assign a custom ring tone to a contact without changing other notifications. Custom ring tone options appear wi[...]

4. Highlight the caller ID picture. 5. Press the Menu key. 6. Click Replace Picture . 7. Highlight a picture. 8. Press the Menu key. 9. Click Select . 10. Center the picture in the box. 11. Press the Menu key. 12. Click Crop and Save . Delete the caller ID picture for a contact 1. In the contact list, highlight a contact. 2. Press the Menu key. 3. [...]

3. Click Edit Group . 4. Click a contact. 5. Click one of the following menu items: • Add Member • Change Member • Delete Member 6. Press the Menu key. 7. Click Save Group . Note: When you delete a contact from a mailing list, the contact remains in your contact list. View a mailing list In the contact list, click a mailing list. To view the [...]

6. Click Save . Contact list options Sort contacts or tasks 1. In the contact list or task list, press the Menu key. 2. Click Options . 3. If necessary, click General Options . 4. Change the Sort By field. 5. Press the Menu key. 6. Click Save . Change the display options for contacts You can change how your contacts appear in all applications, incl[...]

Contact troubleshooting Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with [...]

2. Press the key. 3. Click New . 4. Type the appointment information. 5. If the appointment recurs, change the Recurrence field. 6. Press the key. 7. Click Save . Related topics Turn off your device, 259 Schedule an appointment quickly in Day view To perform this task, in the general calendar options, the Enable Quick Entry field must be set to Yes[...]

Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Schedule an alarm 1. On the Home screen, click the Calendar icon. 2. Press the key. 3. Click New Alarm . 4. Type the alarm information. 5. If the alarm recurs, change the Recurrence fiel[...]

Meetings Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. On the Home screen, click the Calendar icon.[...]

View your calendar when responding to a meeting 1. In a meeting invitation, press the Menu key. 2. Click View Calendar . To return to the meeting invitation, press the Escape key. Check availability of meeting participants To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Ser[...]

Delegate a meeting invitation To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a version of the BlackBerry® Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not h[...]

2. Type the information for the conference call. 3. Press the Menu key. 4. Click Save . Related topics Save your conference call information, 163 Create a conference call meeting from your computer To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creating me[...]

Calendar options Change the default calendar view 1. On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click Options . 4. Click General Options . 5. Change the Initial View field. 6. Press the Menu key. 7. Click Save . Change the default reminder time for calendar entries 1. On the Home screen, click the Calendar icon. 2. Press[...]

7. Click Save . Change the email address that you use to send messages or meeting invitations 1. On the Home screen or in a folder, click the Options icon. 2. Click Advanced Options . 3. Click Default Services . 4. Change the Messaging (CMIME) field or the Calendar (CICAL) field. 5. Press the Menu key. 6. Click Save . View tasks in a calendar 1. On[...]

3. Click Options . 4. Click General Options . 5. Change the Show End Time in Agenda View field to No . 6. Press the Menu key. 7. Click Save . Change how long your device stores calendar entries 1. On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click Options . 4. Click General Options . 5. Change the Keep Appointments field. [...]

Multiple calendars About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device[...]

6. Click Save . Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No . • To schedule an appointment, press C . • To change to Agenda view, press A . • To change to Day vi[...]

• If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge number and access code provided in either the Location field or the Notes section. • If the Join Now option appears and your device is connected to a CDMA network, try increasing the default time that yo[...]

Change the status of a task 1. On the Home screen or in a folder, click the Tasks icon. 2. Highlight a task. 3. Press the Menu key. 4. Perform one of the following actions: • To mark the task as complete, click Mark Completed . • To mark the task as deferred, in progress, or waiting, click Open . Set the Status field. Press the Menu key. Click [...]

Task list options Sort contacts or tasks 1. In the contact list or task list, press the Menu key. 2. Click Options . 3. If necessary, click General Options . 4. Change the Sort By field. 5. Press the Menu key. 6. Click Save . Change the snooze time for reminders 1. On the Home screen, click the Calendar or Tasks icon. 2. Press the Menu key. 3. Clic[...]

View the number of tasks or memos stored on your device 1. On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon. 2. Press the Menu key. 3. Click Options . The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device. Memos Memo basics Create a memo 1. On the Home[...]

2. Click Check Spelling . 3. Perform any of the following actions: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All . • To add the word to the custom dictionary, press [...]

Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category [...]

4. Press the Menu key. 5. Click Save . Delete a category 1. In the contact list, task list, or memo list, press the Menu key. 2. Click Filter . 3. Highlight a category. 4. Press the Menu key. 5. Click Delete . Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Calculator Use the calculator • To press a ke[...]

Ring tones, sounds, and alerts Ring tones, sounds, and alerts basics About ring tones, sounds, and alerts Sound profiles define how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content. Your device has a Normal sound profile and six other preloaded sound profiles: Loud, Medium, Vibrate Only, Silent, Phone Cal[...]

Change a sound profile If you change a setting in a preloaded sound profile that is based on the Normal sound profile, that change will override the corresponding Normal sound profile setting in the preloaded sound profile. 1. On the Home screen, click the Sounds icon. 2. Perform one of the following actions: • To change the active sound profile,[...]

4. Press the Menu key. 5. Click Delete . Assign ring tones and alerts to a contact You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts. When you receive a call or message from the contact, your device uses the assigned ring tone or alert, even if you switch your sound profile [...]

LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth® enabled device. Red: A new message has arrived and your selected sound profile is set to notify you using the LED.[...]

Ring tones, sounds and alerts troubleshooting My device is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your d[...]

Typing Typing basics Cut, copy, and paste text 1. With text highlighted, press the Menu key. 2. Click Cut or Copy . 3. Place the cursor where you want to insert the cut or copied text. 4. Press the Menu key. 5. Click Paste . Clear a field 1. When typing text, press the Menu key. 2. Click Clear Field . Cancel a text selection 1. With text selected, [...]

Typing input methods Switch typing input methods when you are typing To perform this task, the keyboard on your BlackBerry® device must display Arabic or Russian letters. 1. When you are typing, press the Menu key. 2. Click Enable Multitap or Enable SureType . Change options for typing input methods 1. On the Home screen or in a folder, click the [...]

Arabic and Russian typing input methods Type in Arabic or Russian using multi-tap To perform this task, the keyboard on your BlackBerry® device must display Arabic or Russian letters. If you have set your typing input method to multi-tap or you are typing a phone number or password, perform one of the following actions: • To type the first lette[...]

2. Click Screen/Keyboard . 3. Set the Currency Key field. 4. Press the Menu key. 5. Click Save . Turn on key tones 1. On the Home screen or in a folder, click the Options icon. 2. Click Screen/Keyboard . 3. Set the Key Tone field to On . 4. Press the Menu key. 5. Click Save . Use shortcut keys on the Home screen By default, shortcuts for the Home s[...]

Correct spelling while you type By default, your BlackBerry® device underlines words that it does not recognize. 1. Place the cursor in the underlined word. 2. Press the Menu key 3. Perform one of the following actions • To get spelling suggestions, click Get Suggestions . Click a word or press the Escape key to close the list. • To add the wo[...]

5. Click New . 6. Type a word or letter combination. 7. Press the Enter key. 8. Press the Menu key. 9. Click Save . Change a word in the custom dictionary 1. On the Home screen or in a folder, click the Options icon. 2. Click Spell Check . 3. Click Custom Dictionary . 4. Highlight a word. 5. Press the Menu key. 6. Click Edit . 7. Change the word. 8[...]

Add a word to the custom dictionary 1. On the Home screen, click the Options icon. 2. Click Custom Dictionary . 3. Press the Menu key. 4. Click New . 5. Type a word or letter combination. 6. Press the Enter key. 7. Press the Menu key. 8. Click Save . Change a word in the custom dictionary 1. On the Home screen, click the Options icon. 2. Click Cust[...]

Stop adding items to the custom dictionary automatically 1. On the Home screen or in a folder, click the Options icon. 2. Click Language . 3. Click Show Text Input Options . 4. Clear the Auto Word Learning check box. 5. Change the Learn Words From Email Messages field to Off . 6. Press the Menu key. 7. Click Save . AutoText About AutoText AutoText [...]

Turn off AutoText for SMS text messages 1. On the Home screen or in a folder, click the Options icon. 2. Click SMS . 3. Set the Disable AutoText field to Yes . 4. Press the Menu key. 5. Click Save . Change an AutoText entry 1. On the Home screen or in a folder, click the Options icon. 2. Click AutoText . 3. Click an AutoText entry. 4. Change the Au[...]

• To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key. Insert symbols • To insert an at sign (@) or a period (.) in an email address field, press the Space key. • To type a symbol, press the Symbol key. Type the letter that appears below the symbol. Work with text • To highlight a line o[...]

Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Language . 3. Change the Language field. 4. Press the Menu key. 5. Click Sa[...]

4. Press the Menu key. 5. Click Save . Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Language . 3. Change the Voice Dialing [...]

Turn off the shortcut for switching typing input languages To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Language . 3. Change the Input Language Selection Sho[...]

Display and keyboard Backlighting About backlighting The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting 1. On the Home screen or in a folder, click the Options icon. 2. Click Screen/Keyboard . 3. Set the Backlight Bri[...]

2. Click Pictures . 3. Click a category. 4. Highlight a picture. 5. Press the key. 6. Click Set As Home Screen Image . To clear the picture from the Home screen, press the key. Click Reset Home Screen Image . Download a Home screen background Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click [...]

About organizing applications Application icons can appear on the Home screen or in a folder on the Home screen. To see more applications, press the Menu key. You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, customize the appearance of folders that you create, and move [...]

Delete an application folder 1. On the Home screen, highlight an application folder. 2. Press the Menu key. 3. Click Delete . Set the number of icons that appear on the Home screen 1. On the Home screen, click the Options icon. 2. Click Advanced Options . 3. Click Accessibility . 4. Change the Grid Layout field. 5. Press the Menu key. 6. Click Save[...]

4. Press the Menu key. 5. Click Save . Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience key on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1. On the Home screen or in a folder, click the Options icon. 2. Click S[...]

3. Click Theme Options . 4. Click a theme. 5. To change the layout of the theme, in the Set Home Screen Layout section, click an option. 6. Click Save . Delete a theme You can only delete themes that you have downloaded to your BlackBerry® device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Theme . 3. Highlight a theme. [...]

Search Messages, attachments, and web pages Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a Bl[...]

Include Encrypted Messages: Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages. Service: If your device is associated with more than one email address, change the email account that your device should search in for messages. Folder: Change the folder that your device should search for message[...]

Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a web page, press the Menu key. 2. Click Find . 3. Type the text. 4. Press the Enter key. To search for the next instance of the te[...]

Organizer data Search for organizer data You can search for organizer data on your BlackBerry® device that contains specific information. 1. On the Home screen, click the Search icon. 2. Perform any of the following actions: • In the Text field, type text or a phone number to search for. • In the Name field, specify a contact name to search fo[...]

Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To search for a contact in a list of contacts, type the contact name or initials separated by a space. • To search for text in a message, press S . • To search for text in a file or an attachment, press F . • To search for te[...]

Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email messa[...]

7. Press the Menu key. 8. Click Save . It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld . Related topics Delete multiple messages, 54 Prerequisites: Synchronizing organizer data over the wireless network • Your BlackBerry® device must[...]

Manage email reconciliation conflicts Set the On Conflicts option for each email address that is associated with your BlackBerry® device. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options . 4. Click Email Reconciliation . 5. If necessary, change the Message Services field. 6. Set the On Conflicts field. 7. Pre[...]

Delete device data, third-party applications, or media card files Before you delete your BlackBerry® device data or media card files, consider backing up these items so that you have a copy on your computer before you delete them from your device or media card. CAUTION: If you have turned on encryption, the process for deleting all device data can[...]

Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. On the Home screen, click the Messages ic[...]

Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on[...]

Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset. Before you can connect your BlackBerry device to a Bluetooth enabled [...]

Turn on Bluetooth technology, 211 Connect to a paired Bluetooth enabled device To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device. Your BlackBerry device might attempt to connect to the device automatically when Bluetooth technology is turned on and the device[...]

4. Click Receive Using Bluetooth . 5. Send a media file from the paired Bluetooth enabled device. 6. If necessary, click Yes . 7. Click Save . Send a media file To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology. You can only send media files that you added. 1. On the Home screen, click the Media ic[...]

Bluetooth technology options Bluetooth profiles Depending on your BlackBerry® device model and wireless network, some profiles might not be supported. Headset (HSP) This profile allows you to connect your BlackBerry device to Bluetooth® enabled headsets that support the Headset profile. Handsfree (HFP) This profile allows you to connect your Blac[...]

If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your device so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, and email messages, PIN messages and MMS messages) are not available on your device, and pho[...]

2. Click Bluetooth Options . 3. Press the Menu key. 4. Click Options . 5. In the Device Name field, type a name for your BlackBerry® device. 6. Press the Menu key. 7. Click Save . Turn off Bluetooth connection notification 1. On the Home screen, click the Manage Connections icon. 2. Click Bluetooth Options . 3. Press the Menu key. 4. Click Options[...]

Encrypt data that you send or receive using Bluetooth technology To perform this task, the paired Bluetooth® enabled device must support data encryption. 1. On the Home screen, click the Manage Connections icon. 2. Click Bluetooth Options . 3. Press the Menu key. 4. Click Options . 5. Change the Security Level field to High+Encryption . 6. Press t[...]

I cannot pair with a Bluetooth enabled device Try performing the following actions: • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • If you do not know the passkey for your Bluetooth enabled device, see the documen[...]

GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services. Lo[...]

3. Click GPS . 4. Perform one of the following actions: • To turn off location aiding, change the Location Aiding field to Disabled . • To turn off location aiding when roaming, change the Location Aiding field to Disabled While Roaming . 5. Press the Menu key. 6. Click Save . Prevent others from tracking your location If your email account use[...]

Maps Map basics Get directions 1. On the Home screen or in a folder, click the Maps icon. 2. On a map, press the Menu key. 3. Click Get Directions . 4. Perform one of the following actions to specify a starting location: • To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® en[...]

• To specify your current location, click Where I Am . Your BlackBerry® device must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task. • To view a new location, click Enter An Address . To type location information in specific address fields, select the Advanced check box. • To view a sav[...]

About GPS technology, 27 Set a home or work address 1. On a map, press the Menu key. 2. Click Layers . 3. If necessary, expand the Favorites folder and the Locations folder. 4. Highlight Home or Work . 5. Press the Menu key. 6. Click Edit . 7. Edit the address information. 8. Press the Menu key. 9. Click Lookup Address . Show or hide a layer on a m[...]

Pan a map On a map, slide your finger in any direction on the trackpad. Maps bookmarks Add a bookmark for a location or route 1. On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3. Click Add To Favorites . 4. Perform any of the following actions: • To rename the bookmark, in the Label field, type a new name. • To file t[...]

Add a bookmark folder for locations or routes 1. On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3. Click Find Location . 4. Click Favorites . 5. Press the Menu key. 6. Click Add Subfolder . File a bookmark for a location or route 1. On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3. Click Find Lo[...]

View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps. 1. On a map, press the Menu key. 2. Click Options . 3. Change the Hide Title Bar field to No . 4. Press the Menu key. 5. Click Save . To hide the sta[...]

View a geotagged picture on a map When you highlight a geotagged picture that is saved on your BlackBerry® device, a globe indicator appears beside the file name in the lower- left corner of the screen. 1. On the Home screen, click the Media icon. 2. Click Pictures . 3. Click a category. 4. Highlight a geotagged picture. 5. Press the Menu key. 6. [...]

Feature availability, 9 User Guide Maps 228[...]

BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your BlackBerry Messenger contact list. 1. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Add a Contact . 3. Type part or all of the contact name. 4. Click the contact. 5. If you have turned [...]

Turn off invitation forwarding options If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to. 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options . 3. Change the Allow Forwarding of Requests field t[...]

Move a contact to a different group 1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Move Contact . 4. Click a group. Rename a group 1. In BlackBerry® Messenger, on the Contact list screen, highlight a group. 2. Press the Menu key. 3. Click Edit Group . 4. Type a name for the group. 5. [...]

Add an emoticon 1. During a BlackBerry® Messenger conversation, press the Emoticon key. 2. Click an emoticon. Send a file to a contact If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might be able to send files that are stored on your organization's network. For more information [...]

2. Click Options . 3. Change the Vibrate When Receiving a Ping field to No . 4. Press the Menu key. 5. Click Save . To turn on ping vibration again, change the Vibrate When Receiving a Ping field to Yes . Prevent conversations from appearing in the main message list 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Cl[...]

Send a broadcast message Broadcast messages that you send appear in all your BlackBerry® Messenger conversations. To perform this task, you must have at least two conversations in the conversation group. 1. In BlackBerry Messenger, in the conversation group, highlight a contact. 2. Press the Menu key. 3. Click Broadcast Message . 4. Type a message[...]

Show when you are on the phone 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options . 3. Change the Allow On The Phone presence status field to Yes . To stop showing when you are on the phone, change the Allow On The Phone presence status field to No . Show when you are listening to an audio file 1. In Blac[...]

Applications About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might wa[...]

Close an application so that it is not running To optimize the performance of your BlackBerry® device, try to close applications when you are finished with them. In an application, perform one of the following actions: • Press the Menu key. Click Close . • Press the Escape key. If necessary, continue to press the Escape key until the Home scre[...]

2. Press the Menu key. 3. Click Download . 4. Click OK . Related topics Legal notice, 327 View properties for an application 1. On the Home screen or in a folder, click the Options icon. 2. Click Applications . 3. Click an application. Related topics Legal notice, 327 Delete a third-party application If your device is associated with an email accou[...]

4. Click Database Sizes . Check for application updates You can use the application center to check for updates for a select number of applications that are hosted by your wireless service provider. In the application center, perform one of the following actions: • To check for application updates manually, click Refresh . • To check for applic[...]

BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • to access new applications and features • to resolve a technical issue • your wireless service provider requires that you update the BlackBerry Device Software. The duration of[...]

Return to the previous version of the BlackBerry Device Software Depending on the options set by your wireless service provider or administrator, you might not be able to perform this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Advanced Options . 3. Click Wireless Update . 4. Click Previous update succeeded . 5. Cli[...]

The first time that you visit the update web site, you download the BlackBerry® Application Loader to your computer, allowing you to update your software without connecting to the wireless network and without contributing to data usage in your wireless service plan. The duration of the update process can range from 15 minutes to 2 hours, depending[...]

My device does not have enough available memory to update the BlackBerry Device Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use. • Transfer media files that you have stored in the BlackBerry® device memory to a media card. User Guide BlackBerry Device Softw[...]

Wireless network coverage Turn on the connection to the wireless network If the OFF indicator appears at the top of your Home screen, you might want to turn on your connection to the wireless network. You should keep the connection turned off in certain places, such as on an airplane or in a hospital. 1. On the Home screen, click the Manage Connect[...]

Wireless networks that your device connects to For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device. BlackBerry device Networks BlackBerry® Bold™ 9700 smartphone • GSM® (including GPRS, EDGE) • UMTS® (including 3G networks such as HSDPA) ?[...]

Your device is accessing BlackBerry services (for example, UMA, if supported, or email service) over a Wi-Fi® connection. White: Your connection to the Wi-Fi network is turned on, but your device does not have access to BlackBerry services (for example, UMA, if supported, or email service) over a Wi-Fi connection. Red: Your connection to the Wi-Fi[...]

Roaming About roaming and international roaming In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular ro[...]

If the wireless coverage indicators display anything other than 1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE, or NTWK, you might be in an area of reduced wireless coverage where features such as email messaging and internet browsing are not available (you might only be able to make a phone call or send and receive SMS text messages). If the SOS wireless c[...]

9. Click Save . Delete a wireless network from the preferred wireless network list To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen or in a folder, click the Options icon. 2. Click Mobile Network . 3. Press[...]

• If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly. • Verify that you have turned on the connection to the wireless network. • Verify that you are connected to your wireless service pr[...]

Wi-Fi technology Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported. About connecting to a Wi-Fi network If you are in a Wi-Fi® coverage area and your wireless service plan supports it, you can connect to a Wi-Fi network so that your BlackBerry® device uses the Wi-Fi network instead of the mobile network to se[...]

Connect to a Wi-Fi network using the Push Button Setup method If you are using a wireless access point or router that is enabled with Wi-Fi Protected Setup™, you can connect to the Wi-Fi® network using the Push Button Setup method. 1. On the Home screen, click the Manage Connections icon. 2. Click Set Up Wi-Fi Network . 3. Click Push Button Setu[...]

About Wi-Fi profiles When you connect to a Wi-Fi® network, you can save the connection information in a Wi-Fi profile so that your BlackBerry® device connects to the Wi-Fi network automatically next time. The Connection Mode option in a Wi-Fi profile allows you to set whether you want your device to connect to the Wi-Fi network automatically or t[...]

To allow your BlackBerry® device to connect to the Wi-Fi network again, highlight the Wi-Fi® profile and press the Menu key. Click Enable . Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually If a known hotspot requires you to log in manually or if you have saved a Wi-Fi® profile with the Connection Mode[...]

Connection Mode (Manual): Set whether you want to be notified each time that the Wi-Fi network becomes available. Allow inter-access point handover: Set whether your device remains connected to the Wi-Fi network when you move between wireless access points. VPN: If necessary, set a VPN profile to use with the Wi-Fi profile. Security options for Wi-[...]

If necessary, type the server subject name that your device should use to verify that it is connecting to the correct Wi-Fi network. Server SAN for certificate validation: If necessary, type the server SAN that your device should use to verify that it is connecting to the correct Wi-Fi network. IMSI: If your SIM card has more than one IMSI, set the[...]

To switch Wi-Fi networks automatically when you move between Wi-Fi coverage areas, clear the Enable single-profile scanning check box. Your device tries to connect to Wi-Fi networks based on the order in which they appear in your Wi-Fi profile list. Install a root certificate on your computer Depending on the Wi-Fi® network that you want to connec[...]

Wi-Fi technology troubleshooting I cannot connect to a Wi-Fi network Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported. Try performing the following actions: • Verify that you have turned on the connection to the Wi-Fi network. • Verify that you are in a Wi-Fi coverage area. • If the Wi-Fi network does no[...]

Power, battery, and memory Turn off your device Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the Power key or Power/ Lock key on the top left of your dev[...]

• Charge your device regularly. • Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. • Set backlighting to remain on for a shorter period of time and lower its brightness. • Turn off the connection to a wireless network when you are not in a wirele[...]

• Reduce the amount of time that your device stores email messages and calendar entries. • Stop forwarding email messages to your device when your device is connected to your computer. • Receive only the first section of long email messages. • Store media files on a media card. • Reduce the maximum amount of device memory available for me[...]

SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card p[...]

2. Highlight a phone number. 3. Press the Menu key. 4. Click Copy to SIM Phone Book . 5. Press the Menu key. 6. Click Save . Change a SIM card contact 1. In the contact list, press the Menu key. 2. Click SIM Phone Book . 3. Highlight a contact. 4. Press the Menu key. 5. Click Edit . 6. Change the contact information. 7. Press the Menu key. 8. Click[...]

About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code. Protect your SIM card with a PIN code To[...]

Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all yo[...]

To unlock the keyboard, press the Lock key again. If you have set a device password and the security timeout has exceeded, you are prompted to type your password. Lock your device when you insert it in the holster 1. On the Home screen or in a folder, click the Options icon. 2. Click Password . 3. Change the Lock Handheld Upon Holstering field to Y[...]

Password keeper About the password keeper Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a password keeper password. When you type this password, the password keeper decrypts your passwords. You can also use the password keeper to generate random passwords that contai[...]

View a password in the password keeper In the password keeper, click a password. Change a password in the password keeper 1. On the Home screen or in the Applications folder, click 2. Highlight a password. 3. Press the Menu key. 4. Click Open . 5. Change the password information. 6. Press the Menu key. 7. Click Save . Hide passwords in the password[...]

Change the password keeper password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the Menu key. 3. Click Change Password . Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the Menu key. 4. Click Copy Username or Copy[...]

You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your device is locked, the caller name does not appear on the screen. If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of your smart card certificates to[...]

Set encryption strength If encryption of data in the device memory is turned on, you can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Encryption . 4. Set the Strengt[...]

4. Highlight a service. 5. Press the Menu key. 6. Click Regenerate Encryption Key . Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® device. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email me[...]

• To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field. 6. Press the Menu key. 7. Click Save . Delete sensitive application data from the temporary device memory 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Securi[...]

10. Click a certificate. 11. Click Add Certificate to Key Store . About certificate authority profiles If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile provided by your administrator. Depending on your organization, en[...]

4. Click Certificates or PGP Keys . 5. Press the Menu key. 6. Click Show Media Card Certificates or Show Media Card PGP Keys . To view the certificate or PGP® key, press the Menu key. Click Display Certificate or Display PGP Key . View properties for a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Opti[...]

Subject Alt Name: This field displays an alternate email address for the certificate subject, if an alternate email address is available. SHA1 Thumbprint: This field displays the SHA-1 digital thumbprint of the certificate. MD5 Thumbprint: This field displays the MD5 digital thumbprint of the certificate. View one type of certificate in the certifi[...]

View the certificate chain for a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Security Options . 4. Click Certificates . 5. Highlight a certificate. 6. Press the Menu key. 7. Click Show Chain . Certificate status Status indicators for certificates and certificate authority p[...]

: Enrollment with the certificate authority profile is required and will occur automatically. Check the revocation status of a certificate or certificate chain 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Security Options . 4. Click Certificates . 5. Highlight a certificate. 6. Press th[...]

Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons. Key Compromise: A person who is not the key subject might have discovered the private key value. CA Compromise: Someone might have revealed the private key of the certificate issuer. Change in Affiliation: The certificate subject no longer wo[...]

5. Highlight a certificate. 6. Press the Menu key. 7. Click Associate Addresses . 8. Press the Menu key. 9. Click Add Address . 10. Perform one of the following actions: • Click a contact. • Click Use Once . Type an email address. Press the Enter key. 11. Press the Menu key. 12. Click Save . Turn off the display name prompt that appears when yo[...]

Change how often a certificate authority profile checks certificate status Depending on your organization, you might be able to change how often a certificate authority profile checks the status of its certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certifica[...]

8. Press the Menu key. 9. Click Search . 10. Click a PGP key. 11. Click Add PGP Key to Key Store . Download a personal PGP key from the PGP Universal Server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click PGP . 4. Press the Menu key. 5. Click Download Keys . Download an updated PGP key from an LDAP[...]

View properties for a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Security Options . 4. Click PGP keys . 5. Click a PGP® key. 6. Click View Subkey . PGP key properties Revocation Status: This field displays the revocation status of the PGP® key at a specified date and time. T[...]

5. Highlight a PGP key. 6. Press the Menu key. 7. Click Send via Email or Send via PIN . Delete a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Security Options . 4. Click PGP Keys . 5. Highlight a PGP® key. 6. Press the Menu key. 7. Click Delete . Clear the PGP data cache The P[...]

Check the revocation status of a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Security Options . 4. Click PGP Keys . 5. Highlight a PGP® key. 6. Press the Menu key. 7. Click Fetch Status . Change the trust status of a PGP key 1. On the Home screen or in a folder, click the Opti[...]

A person who is not the key subject might have discovered the private key value. Key Retired: The PGP key is no longer used. User ID Invalid: The user information for the PGP key is not valid. PGP key options Change the display name for a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Adva[...]

5. Press the Menu key. 6. Click Fetch PGP Keys . 7. Press the Menu key. 8. Click Options . 9. Perform one of the following actions: • To download the revocation status of a PGP® key when you add it to the key store, change the Fetch Status field to Yes . • To add a PGP key to the key store without downloading the revocation status, change the [...]

7. Specify information for the certificate server. 8. Press the Menu key. 9. Click Save . Change connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Security Options . 4. Click Certificate Servers . 5. Highlight a certificate server. 6. Press the[...]

Type the web address of the certificate server. Send connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Security Options . 4. Click Certificate Servers . 5. Highlight a certificate server. 6. Press the Menu key. 7. Click Email Server or PIN Serv[...]

Change the key store password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Security Options . 4. Click Key Stores . 5. Press the Menu key. 6. Click Change Password . Synchronize the key store password with the device password If you synchronize the key store password with the device pas[...]

Change the service that your device uses to download certificates Depending on your organization, you might not be able to change the service that your BlackBerry® device uses to download certificates. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Clic[...]

2. Click Security Options . 3. Click Advanced Security Options . 4. Click Key Stores . 5. Change the Accept Unverified CRLs field to No . 6. Press the Menu key. 7. Click Save . Your BlackBerry® device rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service cannot verify. Smart cards About using a smart ca[...]

• log in to a VPN • connect to a Wi-Fi network Turn on two-factor authentication To perform this task, you must have set a password for your BlackBerry® device and have the smart card password that you received with your smart card. 1. On the Home screen or in a folder, click the Options icon. 2. Click Password . 3. Perform one of the followin[...]

About smart password entry If you use advanced authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field. When you[...]

Use a certificate to authenticate your smart card To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your device. 1. On the Home screen or in a folder[...]

Store the pass phrase for your smart card in the application memory 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Smart Card . 4. Change the PIN Caching field to Enabled . 5. Press the Menu key. 6. Click Save . Your BlackBerry® device stores the pass phrase for the same length of time as it stor[...]

VPN settings Depending on the options that your administrator has set for you, this feature might not be supported. About VPN profiles A VPN profile contains the information that you require to log in to a VPN. If you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might be able t[...]

10. Press the Menu key. 11. Click Save . Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advance[...]

If you have added third-party applications to your device, your device is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection request. For a selected application, you can turn off this prompt f[...]

Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device. For more information about how changing these permissions might affect the operation of the applications on your device, contact your wireless service provider or a[...]

Location Data: Set whether third-party applications can use your GPS location information. Server Network: Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Internet: Set whether third-party applications can access the Internet through your wireless service prov[...]

Data permissions for third-party applications Email: Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on your BlackBerry® device. Organizer Data: Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files: Set whether thir[...]

My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password. To continue typing your device password, press the Escape key. User Gu[...]

Service books and diagnostic reports Service books About service books Service books determine which services are available on your BlackBerry® device. Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterpri[...]

Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wir[...]

2. Click Mobile Network . 3. Press the Menu key. 4. Click Diagnostics Test . 5. Highlight a report. 6. Press the Menu key. 7. Click Delete or Delete All . Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you[...]

About Wi-Fi diagnostic reports Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device. If you cannot connect to a Wi- Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a Wi-Fi diagnostic report. Your wireless service [...]

10. Click Save . User Guide Service books and diagnostic reports 308[...]

Accessibility options About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility . Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you pla[...]

Use grayscale for the screen display 1. On the Home screen or in a folder, click the Options icon. 2. Click Advanced Options . 3. Click Accessibility . 4. Change the Color Contrast field to Greyscale . 5. Press the Menu key. 6. Click Save . Set the number of icons that appear on the Home screen 1. On the Home screen, click the Options icon. 2. Clic[...]

3. Click Add Contact Alert . 4. Press the Menu key. 5. Click Add Name . 6. Click a contact. 7. To add additional contacts, repeat steps 3 to 5. 8. Click the application or item that you want to change. 9. Change the ring tone or alert information. 10. Press the Menu key. 11. Click Save . TTY support Depending on your wireless service provider, this[...]

About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. [...]

5. Press the Menu key. 6. Click Save . Predictive input method Type text using the predictive input method When you are typing text, perform any of the following actions: • To select the highlighted suggestion and start typing a new word, press the Enter key. • To select the highlighted suggestion and continue typing the same word, click the wo[...]

BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. If the ball hits the paddle, a brick, or the top of the game board 50 [...]

BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker • To move the paddle, slide your finger left or right on the trackpad. • To release the ball in catch mode, press [...]

3. Click Options . 4. Perform any of the following actions: • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box. 5. Press the Menu key. 6. Click Save . Submit a score to the BrickBreaker high score web site 1. On the Home screen or[...]

Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole™ game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words. Otherwise, holes appear in the garden, m[...]

Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word. Star bonus letters: Use star bonus letters in a word to gain bonus points. Time bonus letters: Use time bonus letters in a word to gain bonus time. Adjust the volume • To increase the volume, press the[...]

3. Click a game. Submit a score to the Leaderboard on the Word Mole game web site At the end of a single-player game, you might be prompted to submit your score. If you do not submit your score when prompted, you can submit your score at a later time. 1. On the High scores screen, in the Username field, type a user name. 2. In the Password field, t[...]

• To set the season for a game, set the Season field. • To set bonuses for a game, set the Bonuses field. 3. Click OK . Change your screen name 1. On the Multiplayer Game Setup screen, click your screen name. 2. Click Change Screen Name . 3. Type a new screen name. 4. Press the Enter key. Chat with other players 1. On the Multiplayer Game Setup[...]

Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words. User Guide Word Mole game 321[...]

Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device tha[...]

DSML certificate server A BlackBerry® device uses a DSML certificate server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module EAP-TLS Extensible Authentication Protocol Transport Layer Security EAP-T[...]

mobile country code MMS Multimedia Messaging Service MNC mobile network code OCSP Online Certificate Status Protocol OCSP server A BlackBerry® device uses an OCSP server to check the revocation status of a certificate on demand. PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a ce[...]

A service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your device service, such as the current call forwarding status. SHA Secure Hash Algorithm S/MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Servi[...]

Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security User Guide Glossary 326[...]

Legal notice ©2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Bluetooth is a trademark of Bluetooth SIG. DataViz[...]

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING D[...]

4,901,307 5,490,165 5,056,109 5,504,773 5,101,501 5,506,865 5,109,390 5,511,073 5,228,054 5,535,239 5,267,261 5,544,196 5,267,262 5,568,483 5,337,338 5,600,754 5,414,796 5,657,420 5,416,797 5,659,569 5,710,784 5,778,338 Copyright (c) 1999-2006, The Board of Trustees of the University of Illinois All Rights Reserved. Iperf performance test Mark Gate[...]

This is JavaScriptCore's variant of the PCRE library. While this library started out as a copy of PCRE, many of the features of PCRE have been removed. Copyright (c) 1997-2005 University of Cambridge. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following [...]