BlackBerry Leap manual

BlackBerry Leap Smartphone Version: 10.3.2 User Guide[...]

Published: 2015-05-14 SWD-20150514092633345[...]

Contents Setup and basics........................................................................................................................................... 6 New in this release......................................................................................................................................... 6 Your device at a glance.[...]

BlackBerry Story Maker............................................................................................................................. 121 Media sharing............................................................................................................................................ 124 FM Radio................................[...]

Security and backup.................................................................................................................................. 274 Passwords and locking............................................................................................................................... 274 What to do if your device is lost or stolen[...]

Setup and basics New in this release Introducing BlackBerry 10 OS version 10.3.2 BlackBerry 10 OS version 10.3.2 provides you with new features and improvements designed to make your BlackBerry device even more secure and to help you be more productive. BlackBerry Hub From the list of attachments, you can open the email related to an attachment, ma[...]

Turn off Face Detection BlackBerry Assistant You can set, pause, resume, or stop the timer by using the BlackBerry Assistant app. Things you can do with the BlackBerry Assistant Peek gesture When you slide your finger up from the bottom of the screen and hold your finger in place, the date appears at the top of the screen. File transfers MTP suppor[...]

If you update your device to BlackBerry 10 OS version 10.3.2 from an earlier version of the BlackBerry 10 OS, and you don’t have BlackBerry Protect turned on, a notification provides information about how to turn on BlackBerry Protect. When the BlackBerry Protect anti-theft feature is turned on, you must enter your BlackBerry ID to perform a secu[...]

1. Headset jack 2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds) 3. Front camera 4. Notification LED 5. Volume up 6. Mute (Press); BlackBerry Assistant (Press and hold) 7. Volume down 8. USB port 9. Door to access the micro SIM card slot and the media card slot User Guide Setup and basics 9[...]

What's different about the BlackBerry 10 OS? If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, settings, messages, and apps. Learn where to find your phone number and PIN and find out how to search. How do I get bac[...]

How do I change my settings and options? Do any of the following: • To find the settings and help for an app, swipe down from the top of the screen. • To find the settings for the device, on the home screen, swipe down from the top of screen. Tap Settings . Note: In an app, to find the device settings, use two fingers and swipe down from the to[...]

Where is my email or other messages? All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you sta[...]

Where are the phone keys and my notification settings? Phone keys To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the circle covers . To decline a call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the circle cover[...]

• To cancel your selection, tap anywhere on the screen. • To change your text selection, drag the handles. Move text 1. Touch and hold your finger on a word or in a text field. 2. Release your finger from the screen. 3. Tap an option. Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your fi[...]

Where are my tasks, memos, and voice notes? • If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app. • If you previously used tasks in BBM Groups, you still have access to those tasks in BBM. Where do I find my files? [...]

How do I search? If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home screen, tap . What is BlackBerry Link? BlackBerry Link is software that you can install on y[...]

Menu icons Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it. Here's a description of the most common menu icons: Icon Description Open a menu of actions Open a list of ways to navigate or filter information Compose a message View attachments S[...]

Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted. 1. Open the door on the left side of your device. 2. With the metal contacts facing away from you, insert the micro SIM card into the top slot as shown. Insert a media card 1. Open the door on the left side of your device. User[...]

2. With the metal contacts facing away from you, insert the media card (microSD card) into the bottom slot. Set up your device using the Setup app Tip: A network connection is required for some of the features within the Setup app. You can use the Setup app to do any of the following: • Learn about new features and view tutorials to learn about g[...]

• Learn how to transfer content from your old device • Customize your sounds and notifications • Set a password for your device • Set up payment options for purchases from the BlackBerry World storefront • Customize your device settings The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new on[...]

3. To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your finger from right to left. Peek at the BlackBerry Hub To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device. From the bottom of the screen, slide your finger up and to t[...]

Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down. Show the menus You can find features, options, and help by exploring the menus. Do any of the following: • To see more actions that you can perform in an app, tap or . • To see more actions for a specific ite[...]

• To find the settings for the device, on the home screen, swipe down from the top of screen. Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Scroll and move between items Slide your finger to scroll through a list, pan a webpage, or move between pictures. Do any of the following: • To sc[...]

• To move between the BlackBerry Hub and your apps, slide your finger left and right. Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. On the slider, drag the slider handle. User Guide Setup and basics 24[...]

Select items Do any of the following: • To select an item, simply tap it. If the item can be opened, it opens. • To highlight an item without opening it, touch and hold the item. • To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap more items. To clear an item, tap it again. Use[...]

Zoom in to or zoom out from the screen If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out. Do any of the following: • To zoom in, slide your fingers apart. • To zoom out, slide your fingers together. User Gui[...]

Advanced interactions If you’re looking for ways to do things more quickly or efficiently, consider using the following gestures: • Lift to wake • Flip to mute • Flip to save power • Hold to stay awake Lift to wake If this feature is turned on, when you pick up your BlackBerry device from a flat surface, your device wakes up automatically[...]

To turn on or turn off this feature, tap Settings > Advanced Interaction . Tap the Flip to Mute switch. Flip to save power If this feature is turned on, when you place your device facedown on a flat surface, your device goes into standby mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms. To tur[...]

• Change your ringtone • Change your font size • Set your wallpaper • Set an alarm • Bookmark a favorite webpage • Add a signature to an email account • Add a contact or number to your speed dial list Device Switch Preparing to switch devices Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that [...]

About SIM cards BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You might need to contact your service provider to get the appropriate SIM card for your device. Using your BlackBerry ID to switch devices When you switch to a new BlackBerry device, during setup, you are prompted to enter your BlackBerry ID username and password. [...]

Transfer method Data transferred • Documents • Tasks and memos • Email account info (you must enter the account passwords) BlackBerry Link Data saved to the storage space on your previous device, including the following: • Contacts • Calendar entries • Pictures • Videos • Music • Tasks and memos • Settings • Phone history • [...]

Transfer method Data transferred • Pictures • Videos • Music • Alarm settings • BBM contacts • BlackBerry Browser bookmarks and folders • Text messages (SMS and MMS) • Phone history • Wireless connection profiles BlackBerry Link Data saved to the storage space on your previous device, including the following: • Contacts • Cale[...]

Transfer method Data transferred • Music (not DRM) • Documents • Tasks and notes from BlackBerry Remember • Text messages (SMS) BlackBerry Link Data saved to the storage space on your previous device, including the following: • Contacts • Calendar entries • Pictures • Videos • Music • Tasks and notes from BlackBerry Remember •[...]

1. On your new BlackBerry 10 device, download the Device Switch app. To find the Device Switch app, on your device, visit the BlackBerry World storefront, or www.deviceswitch.com . 2. Connect both of your devices to the same Wi-Fi network. 3. To transfer your data, complete the instructions on the screen. Note: Only the data that is saved in the st[...]

4. When the backup is complete, remove the media card from your previous device and insert it into your BlackBerry 10 device. 5. On your BlackBerry 10 device, on the home screen, tap > . 6. Complete the instructions on the screen. Transfer data using BlackBerry Link on a computer This data transfer method is available if you switch from a BlackB[...]

4. Under SIM Card , tap Copy Contacts from Device to SIM Card . 5. When your contacts are copied to your SIM card, remove the SIM card and insert it into your new device. 6. On your new device, tap Contacts . 7. Swipe down from the top of the screen. 8. Tap . 9. Under SIM Card , tap Import Contacts from SIM Card . Note: If you have BlackBerry Balan[...]

Deleting the data on your BlackBerry device After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmark[...]

• To reinstall one app or game, tap next to the app or game that you want to install. • To reinstall multiple apps and games, at the bottom of the screen, tap > . Tap the apps and games that you want to reinstall. Tap . Troubleshooting: Device Switch My previous device doesn't detect my new BlackBerry 10 device When you use a Wi-Fi netw[...]

• Look for memos and tasks in the BlackBerry Remember app. • Transfer apps by downloading them from the BlackBerry World storefront. I can't transfer items using my media card Try any of the following: • Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your desktop computer. F[...]

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > BlackBerry ID . 3. Tap Confirm . An email message is sent to the email address that you use as your BlackBerry ID. 4. Open the email message and follow the instructions on the screen. Change your BlackBerry ID password 1. On the home screen, swipe down from the top o[...]

• Click Device > BlackBerry ID . • Click BlackBerry ID . How do I reset my lost or forgotten BlackBerry ID password? You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you. Do[...]

Phone and voice Phone Phone icons Incoming calls Icon Description To answer a call, touch and hold the circle and slide your finger to the left. To decline a call, touch and hold the circle and slide your finger to the right. Send a message with the Reply Now feature. Silence the ring tone. During a call Icon Description Turn on the speakerphone Mu[...]

Making and receiving calls Make a call 1. In the Phone app, tap . 2. Dial a number. 3. Tap Call . Call a recent number or speed dial contact 1. In the Phone app, tap . 2. Tap a name, number, or speed dial contact. Tip: To send a text message to a recent number, beside the number, tap > . To call a contact from your keyboard speed dial list, in t[...]

Reply Now message is sent as a BBM message. If the caller isn't a BBM contact, the Reply Now message is sent as a text message. Depending on the recipient of the Reply Now message, additional text messaging charges might apply. 1. When you receive an incoming call, tap or . 2. Do any of the following: • To send one of the default Reply Now m[...]

Automatically answer a call when a Bluetooth headset is connected 1. In the Phone app, swipe down from the top of the screen. 2. Tap > Bluetooth . 3. Turn on the Automatically Answer a Call When Connected to a Headset switch. When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are automa[...]

Start a conference call 1. While on a call, make or answer another call. 2. To merge the calls, tap . Answer a second call while already on a call 1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following: • To put the first call on hold and answer the second call, tap Hold [...]

Add a contact or number to your speed dial list There are two different speed dial lists that you can add contacts or numbers to. You can add a total of nine contacts or numbers to the speed dial list on the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so that you can dial a number by pressing and holding a si[...]

Hide your speed dial list on the Calls screen 1. In the Phone app, tap . 2. Swipe down from the top of the screen. 3. Tap . Call waiting, call forwarding, and call blocking How do I block calls? When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when roaming. Contact your service provid[...]

Phone options Change your default Reply Now messages You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You can change the default messages or compose a new Reply Now message. 1. In the Phone app, swipe down from the top of the screen. 2. Tap > Reply Now . 3. Tap the message you [...]

Tap any of the drop-down lists to change other smart dialing options. Limit the phone numbers that you can call When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you[...]

Troubleshooting: Phone I can’t put a call on hold to answer an incoming call While on a call, if you answer an incoming call from a different app, your first call might be disconnected instead of being put on hold. For example, while on a phone call, if you answer an incoming BBM Voice call, your current phone call ends. A message appears on your[...]

Level 1 alerts You can also set Level 1 alerts for specific messages and receive custom notifications for these messages that override all existing notification settings. Edit your notification profiles Tip: You can view descriptions of the default settings for each notification profile on the Notifications screen, under Profiles . 1. On the home s[...]

2. Tap Settings > Notifications . 3. Tap . 4. Tap to select the notification profiles that you want to add to your quick settings. 5. To rearrange the order that the profiles are listed in, tap . Touch and hold a notification profile and drag it to where you want it to appear in the list. Tap . To select a notification profile, in your quick set[...]

Customize notifications for a contact Notifications that you customize for contacts override the notification settings for profiles and apps. For example, if sound is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the contact calls you. 1. On the home screen, swipe down from the[...]

4. Tap Customize App Notifications . 5. Tap an app. 6. Change the Sound , Ringtone , Override Profile Volume , Vibrate , LED , LED Color , or Hub Notification settings. 7. To make the updated settings the default notification settings for the app in all of the notification profiles, tap . Note: If Sound, Vibrate, or LED are turned off in a profile,[...]

• To dismiss the preview, tap . • To ignore the preview, wait a few seconds until it disappears. • To reply to a BBM message or text message without leaving the app that you're currently in, tap . Turn off Instant Previews For some notification profiles, by default, the Instant Previews feature is turned on. 1. On the home screen, swipe [...]

Set your screen to turn on for new notifications You can set your BlackBerry device to turn on when you receive notifications. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > Lock Screen . 3. Turn on the Turn on Screen for New Notifications switch. Set Lock Screen Notifications to only di[...]

My device doesn't display Lock Screen Notifications If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space aren't displayed as Lock Screen Notifications when your work space is locked. Voicemail Depending on your service provider, there are two different types of voice[...]

Using a visual voicemail service Listen to a visual voicemail message 1. In the BlackBerry Hub or Phone app, tap a voicemail message. 2. Tap . Forward a visual voicemail message 1. In the BlackBerry Hub or Phone app, touch and hold a voicemail message. 2. Tap . Save a visual voicemail message Your service provider's voicemail system might auto[...]

1. In the Phone app, swipe down from the top of the screen. 2. Tap > . 3. Tap Change Password . Prevent visual voicemail messages from downloading while you are roaming Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen. 2. Tap > . 3. Clear the Internati[...]

BlackBerry Hub and email BlackBerry Hub and email Staying connected with the BlackBerry Hub Email You can add practically any existing email account to your device—both work and web-based email. Text messages (SMS/MMS) If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the BlackBerry Hub. [...]

Set up email or other types of accounts on your device 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Accounts . 3. If you already added an account to your device, tap to add another account. Add an email account 1. On the Add Account screen, tap Email, Calendar and Contacts . 2. Enter the email address. 3. Tap N[...]

• Your enterprise activation password • Server name 1. On the Add Account screen, tap > Work Account . 2. Enter the username, activation password, and server address for your account. 3. Tap Done . After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network passw[...]

2. Enter the username, email address, password, and server address for the account. • To turn off push email, turn off the Push switch. To set how frequently your device checks for new messages, in the Sync Interval drop-down list, tap an option. • To use your organization's VPN, turn on the Use VPN switch. • To change how far back in ti[...]

Change account settings You might want to change the settings for an account if you changed the password for the account, if you want to change the display name for the account, or if you want to use different synchronization settings. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Accounts . 3. Tap an account. 4[...]

BlackBerry Hub message list icons Icon Description Unread email Read email Meeting or event invitation New Facebook notification Email with attachment Draft message Email messages grouped by subject in a conversation thread Unread text message (SMS) Read text message Text message with attachment (MMS) Draft text message New system notification Mess[...]

Navigate your list of messages and notifications In the BlackBerry Hub, touch and hold a date bar. • To go to messages and notifications for the next day, tap . • To go to messages and notifications for the previous day, tap . • To go to the top of your list of messages and notifications, tap . • To go to the bottom of your list of messages[...]

To see all of your messages again, tap Cancel at the top of the screen. Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages task list. Viewing important messages with the BlackBerry Priority Hub With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in [...]

Create a priority rule You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you. 1. Tap > &g[...]

Download attachments in a message You can download one file or multiple files that you receive as attachments in an email. • In a message with one attachment or to download one attachment at a time, tap an attachment. • To download all the attachments in a message, tap . Tap an attachment to view, share, or save a downloaded file. Sort attachme[...]

that you added to your BlackBerry device. When you tap Compose , the BlackBerry Hub suggests message types based on the messages you commonly compose. 1. In the BlackBerry Hub, tap . 2. Tap a message type. 3. Add or choose a recipient for your message: • For email, type a contact name or an email address in the To field. You can tap suggested con[...]

Send an email or a meeting invitation when composing another message When you compose an email, you can also send a meeting invitation to a recipient or send a separate email. 1. While composing a message, touch and hold a name in the To , CC or BCC field. 2. Do one of the following: • To send a separate email to a recipient when replying to a me[...]

Managing messages Stay organized by managing your messages in the BlackBerry Hub. You can file messages, flag important messages, or save draft messages for later. Delete a message In the BlackBerry Hub, do any of the following: • To delete a single message, touch and hold the message. Tap . • To delete more than one message, touch and hold a m[...]

Keep all email from a folder on your device If you use a desktop email application like Microsoft Outlook to file email into folders, your BlackBerry device doesn't automatically download copies of that email. You can have filed email readily available on your device by syncing an email folder. 1. In the BlackBerry Hub, tap the banner at the t[...]

Customize BlackBerry Hub Instant Actions for email messages By default, with BlackBerry Hub Instant Actions, you can file and delete your email messages. You can change your settings for the actions that appear in the list view. 1. In the BlackBerry Hub, tap > > Display and Actions . 2. Under Hub Instant Actions , do one of the following: •[...]

Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/ MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message hasn't been changed. Encryption is designed to [...]

12. Under Encryption Certificate , in the drop-down list, tap the certificate that you imported. Set up PGP protected messaging If you use a work account that supports PGP protected messages, you can digitally sign, encrypt, or sign and encrypt messages using PGP protection. You need to store the recipient's public key on your BlackBerry devic[...]

1. When you compose a message, slide your finger down on the screen. 2. In the drop-down list, tap a signing or an encryption option. Note: If your BlackBerry device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device tries to retrieve a certificate status for each recipient. You are unable to se[...]

Make sure that you know the server name. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy . 3. Tap LDAP Server . 4. In the Server Address field, enter the address of the LDAP server that your account is associated with. • To set where the LDAP server starts to look for S/MIME certificate info[...]

Icon Description The certificate chain is expired. The certificate chain has been revoked. Navigating the BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device. 1. From the bottom of the screen, [...]

Peek at your messages and notifications while you're composing or viewing a message In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view. Jump to the next or previous message 1. In a message, slowly slide your finger from the left edge[...]

Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees. 1. In an email, tap > . 2. Enter any additional information for the meeting. 3. Tap Save . Add a contact from the BlackBerry Hu[...]

Customizing BlackBerry Hub settings You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device. Set an out-of-office reply Some email accounts might not support out-o[...]

• To change the default calendar that you add events to and send meeting invitations from, in the Calendar drop- down list, tap a calendar. Download only partial text in email If you move frequently between a Wi-Fi coverage area or cellular coverage area, or if you're roaming, you can control how much content in your email messages is downlo[...]

Color code your accounts To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your accounts. The color appears on the left side in your list of messages. 1. In the BlackBerry Hub, tap > > Hub Management . 2. Tap an account. 3. In the Account Color drop-down list, tap a color. Re[...]

Change which messages appear in the BlackBerry Hub You can choose to hide messages for some accounts, so they don't appear in the Hub Tab in the BlackBerry Hub. Calendar and contact syncing aren't impacted by these settings. 1. In the BlackBerry Hub, tap > > Hub Management . 2. Tap an account. 3. In the Show in list, tap Show in Hub[...]

• To change the background color of text message conversations, turn the Dark Background switch on or off. Change advanced settings for text messages With the advanced settings for SMS and MMS messages, you can allow special characters, change your routing preference, and more. 1. In the BlackBerry Hub, tap > > Text Messages > . 2. Make [...]

About public warning messages Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages are text messages that alert users of possible threats to safety in their area. Messages may include severe weather warnings, missing child alerts, or national emergencies. Depending on your wireless ser[...]

I can't find my work email in the BlackBerry Hub If you added a work account to your BlackBerry device, your administrator might have turned on a policy that separates the BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a personal view, which contains your messages and notificatio[...]

joyn for BlackBerry 10 devices About joyn Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the Phone app, the icon appears beside contacts who are using [...]

Delete a joyn chat On a chat screen, tap > . Call a joyn contact 1. In the Phone app, tap . 2. Tap beside the contact you want to call. 3. If you have multiple phone numbers for a joyn contact, tap the number that you want to call. Tip: During the call, tap to start a chat or a video share, or share a file. Start a joyn video share Before you ca[...]

4. Type the phone number or name of the joyn contact you want to block. To unblock a contact, tap Unblock beside the contact's name. Turn on joyn while roaming Check with your wireless service provider to find out what roaming fees or charges might apply. If you're travelling, you can keep using joyn while roaming. 1. In the BlackBerry Hu[...]

Media Change the media volume When music is playing, do any of the following: • To increase the volume, press the Volume Up key on the side of your BlackBerry device. • To decrease the volume, press the Volume Down key on the side of your device. • To mute the volume, press the Mute key on the side of your device. To turn off mute, press the [...]

File extension Supported video codec(s) Supported audio codec(s) MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM WMV WMV 9 WMA AAC — AAC AMR — AMR FLAC — FLAC, Vorbis M4A — AAC MIDI — MIDI MKA — AAC, MP3, PCM MP3 — MPEG-3 OGG — FLAC, Vorbis QCP — QCELP SPMID — SP-MIDI WAV — PCM, GSM WMA — WMA 9, WMA 10 For information about media[...]

take panoramic pictures and capture the whole vista in one shot. Your device can also detect the lighting conditions and suggest the best mode and setting to use, so you can focus on capturing the moment. Camera icons Icon Description Switch between the front-facing and the rear-facing cameras. Take a picture. Record a video. Turn on the flash whil[...]

• To take continuous pictures when you have Burst shooting mode turned on, touch and hold . The number of pictures you took in Burst mode appears in the lower-left corner of the screen. The camera stops taking pictures when you take your finger off of the icon. Tip: You can turn on grid lines to help you center items in your picture or to make su[...]

Take a panoramic picture The panoramic feature on your BlackBerry device takes multiple pictures and seamlessly combines them into one picture. This shooting mode works well when you're trying to capture a breath-taking vista or a large group of people. Note: Panorama mode can't be used with Burst or Time Shift mode. 1. To turn on Panoram[...]

To stop recording, tap . Set the video size You can set the video size for the rear-facing camera on your BlackBerry device, allowing you to take videos in different conditions. For example, you can set the camera to record 720p at 60 fps to capture fast-moving objects. 1. In the Camera app, tap > Settings . 2. Tap the Video Size (Rear Camera) d[...]

2. To take a picture, tap . Hold the camera steady until the picture appears. 3. Drag the slider at the bottom of the screen back and forth until you find the best picture. 4. Tap a recognized face. 5. Use the dial to browse the available expressions. 6. Tap anywhere on the screen. 7. Tap . Edit Time Shift pictures later When you take pictures usin[...]

Icon Description This mode is available for the camera and the video camera. Normal mode simulates a regular camera or video camera and allows you to take a single picture or video at one time. Time Shift This mode is available for the camera. Time Shift mode allows you to take a series of pictures at once so that you can pick the best one of the s[...]

Icon Description Auto This mode is the most common mode and is available for the camera, video camera, and Time Shift mode. Use Auto mode to capture a wide variety of everyday scenes. Action This mode is available for the camera and Time Shift mode. Action mode can help to take pictures of fast-moving objects. Try this mode when capturing pictures [...]

Save media files to your built-in media storage By default, your BlackBerry device is set to save your media files to a media card, if there is one present. You can change the settings to save your media files to the built-in media storage on your device. 1. In the Camera app, tap > Settings . 2. Turn off the Save on Media Card switch. Save your[...]

I can't turn on the flash or use the video light Try the following actions: • There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again. • The flash might still be charging. Wait a moment and then try again. • Make sure you're using the rear-facing camera. • Make sure[...]

Pictures Pictures icons Depending on your device model, some of these options might not be available to you. For example, if your device doesn't have a camera, the does not appear. Icon Description View all of your pictures organized by the date that you took the pictures or added the pictures to your BlackBerry device. View your picture album[...]

Editing pictures Use the picture editor to turn a picture into a masterpiece! The picture editor offers many tools to enhance your pictures, as well as adding unique touches to make your pictures stand out from the rest. You can also use the picture editor to reduce red-eye, increase the contrast of your picture, make it look like a cartoon, and mu[...]

Add a filter to a picture Use the filters in the picture editor to add a fun finishing touch to your pictures. You can add filters such as black and white, antique, sepia, cartoon, sketch, and more. 1. In the Pictures app, touch and hold the picture that you want to change. 2. Tap > . 3. Tap a filter. 4. When you're done editing your pictur[...]

Change the settings for automatic stories You can change the settings to improve the automatic stories that your BlackBerry device generates. Turning on geotagging and adding your home address helps your device group pictures and videos together in a logical way. For example, when you turn on geotagging, your device can generate stories based on wh[...]

2. Tap . 3. Do one of the following: • Tap an existing story. • Tap Create New Story . 4. If necessary, edit the story. Tip: You can add multiple pictures to a story at the same time by tapping > . Tap the pictures that you want to use. Tap . Hide a photo in the Pictures app You can hide pictures that you want to save, but that you don'[...]

• To view all of the pictures taken in a specific location, on the map, tap . • To view all of the pictures taken in the visible area of the map on the screen, tap . • To search for a location to move the map view to, tap > . Enter an address or descriptive word, such as "coffee" or "hospital." Tap a search result. Shar[...]

3. Tap . 4. In the Location drop-down list, tap the location that you want to save the album to, such as a media card. 5. If necessary, in the Enter album name field, enter a name for the album. 6. Tap Move . Set how pictures are organized in albums 1. In the Pictures app, swipe down from the top of the screen. Tap . 2. In the Sort items in Albums [...]

Add a picture to the Favorites screen Add pictures to the Favorites screen so that you can quickly access them. Pictures added to the Favorites screen are also used in the automatic stories that your BlackBerry device generates. 1. In the Pictures app, touch and hold a picture. 2. Tap . Tip: You can add multiple pictures to the Favorites screen at [...]

Icon Description View all of your playlists, including playlists generated by your BlackBerry device. These automatic playlists include the music you last played, recently added music, and music organized by year and decade. View all of the songs that you have added to the Favorites screen. Play a song or play all of your music. Shuffle your music.[...]

View details about your music 1. In the Music app, tap a song, an album, or a playlist. 2. If the music player controls aren't visible on the screen, tap the screen. 3. To see your music list, tap the screen. 4. To view the album details for any of the songs listed, touch and hold a song. Tap . Creating playlists and organizing your music In t[...]

2. Tap a playlist. 3. Tap > . 4. Do any of the following: • To change the name of the playlist, in the text field at the top of the screen, type a new name. • To add music to the playlist, tap . Beside the song, artist, or album that you want to add, tap . • To delete a song from the playlist, beside the song that you want to delete, tap .[...]

Set the audio in the Music app You can set whether your music plays on the speaker, headset, or handset on your BlackBerry device. 1. In the Music app, tap a song. 2. Tap > . 3. Tap an audio option. View song properties In the Music app, you can view the properties for a song, including the file type, size, location, and more. In the Music app, [...]

Troubleshooting: Music I can't open a media file Make sure that the file is in a format that your BlackBerry device supports. Videos Videos icons Depending on your device model, some of these options might not be available to you. For example, if your device doesn't have a camera, the does not appear. Icon Description View all of your vid[...]

Editing videos Using the video editor on your BlackBerry device, you can edit and improve the videos that you record. For example, you can crop and change the length of your video, as well as enhance the brightness, color, volume, and more. Tip: When you edit a video, swipe to see more editing options. Rotate a video 1. In the Videos app, touch and[...]

• To discard your changes, tap > . Tip: If you select an option and don't like the results, you can quickly discard your changes when you tap the editing option a second time. Add slow motion to a video 1. In the Videos app, touch and hold the video that you want to change. 2. Tap > . 3. Tap . 4. Touch and hold the slider handles and d[...]

• Tap an existing story. • Tap Create New Story . 4. If necessary, edit the story. Tip: You can add multiple videos to a story at the same time by tapping > . Tap the videos that you want to use. Tap . Organizing your videos and albums In the Videos app on your BlackBerry device, you can create albums to organize your videos. Create a video [...]

Add a video to the Favorites screen You can add videos to the Favorites screen so that you can quickly access them. Videos added to the Favorites screen are also used in the automatic stories generated by your BlackBerry device. 1. In the Videos app, touch and hold a video. 2. Tap . To delete a video from the Favorites screen, in the Videos app, ta[...]

BlackBerry Story Maker About BlackBerry Story Maker You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device. You can customize your stories by adding music, filters, and more. BlackBerry Story Maker provides a fun and unique way to present your pictures and videos in a format that's[...]

Change the order in which media appears in a story 1. In BlackBerry Story Maker, tap a story. 2. While the story is playing, tap the screen. 3. Tap . 4. Touch and hold the thumbnail of the picture or video that you want to move and drag it to where you want it to go. 5. Tap Done . Edit the media used in a story You can change the way individual pic[...]

Delete a story in BlackBerry Story Maker 1. In BlackBerry Story Maker, touch and hold a story. 2. Tap . Save a story in BlackBerry Story Maker When you save the stories that you create in BlackBerry Story Maker, you can send, share, or move the stories. If you don't save your story, it can only be played in BlackBerry Story Maker. 1. In BlackB[...]

Note: If a switch is unavailable, it means that the theme currently used in your story doesn't support that setting or that the story doesn't contain any media affected by that setting. For example, if your story contains only videos, the Arrange Pictures in Collages switch is unavailable. Media sharing About sharing media You can wireles[...]

• Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media files with. You can use the Media Sharing options in your device settings to allow DLNA Certified devices and Wi-Fi CERTIFIED Miracast devices to wirelessly access your media files. To find out if the device that you're trying [...]

2. Tap . 3. Tap Tune to . 4. Slide your finger to the radio station that you want to tune to. Tip: When you select the station that you want to tune to, to hide the station numbers, tap Tune to . Listen to the FM Radio The FM Radio on your BlackBerry device has controls for listening to music that are similar to the Music app on the device. After y[...]

Settings Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, but you can also tailor and optimize your device for your needs. Get acquainted with the options and discover more about what your device can do. 1. On the home screen, s[...]

Overview of device settings Item Description Airplane Mode • Turn off all wireless connections. Networks and Connections • Set your USB connections, including USB Mass Storage Mode, Charge Only Mode, and a manual IP address. • Access airplane mode to turn off all your connections. • Set up connections to the mobile network, Wi-Fi network, B[...]

Item Description Display • Select a wallpaper. • Change your font. • Adjust the screen brightness. • Customize screen locking. Battery Saving Mode • Turn on or turn off the option to enter Battery Saving Mode automatically. • Customize settings for extending battery life when Battery Saving Mode is turned on. Language and Input • Turn[...]

Item Description App Manager • Change the default app used to open a specific file type. • Monitor apps that are using your device's memory. Media Sharing (if available) • Connect to a device to wirelessly share media content. Date and Time • Change the time zone, time, and date. Software Updates • View the current software version r[...]

Item Description • View or change the name for your device that appears if another device detects it over a Bluetooth connection or wireless connection. Update your device software Software updates might not be available to you depending on your region and service provider. You should regularly create and save a device backup file on your compute[...]

Restore your device to its factory default settings using BlackBerry Link If you restore your BlackBerry 10 device to its default settings, BlackBerry Link deletes all of the data and third-party applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device to its default settings, yo[...]

To wake up your device, swipe up from the bottom of the device screen. Restart or reset your device If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem. Do one of the following: • To restart your device, press and hold the Power/Lock key on the top o[...]

Keeping your battery charged Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • Avoid using your device while it's charging to help it charge faster. • Charge your device often, even when the battery charge isn't low. • Avoid charging, using, or storing[...]

2. Tap Settings > App Manager > Device Monitor . Tip: To quickly check the percentage of battery power remaining, from the bottom of the screen, slide your finger up to the middle of the screen. The battery percentage appears in the upper-left corner of the screen. Monitor the battery life, memory usage, CPU usage, and storage space on your d[...]

• To permanently delete the app, tap . LED and battery notifications A solid red LED can indicate that your BlackBerry device is turning on or restarting. A flashing yellow LED can indicate that the battery power level is low and your device is charging. A solid green LED can indicate that your device is plugged into a charger and that charging i[...]

2. Tap Settings > Battery Saving Mode . 3. Do any of the following: • To set the power level that your battery must reach before Battery Saving Mode turns on automatically, drag the slider at the top of the screen left or right. • To change which settings are adjusted when Battery Saving Mode turns on, select or clear any of the checkboxes. [...]

• To adjust other volume settings such as application volume or notifications, on the home screen, swipe down from the top of the screen. Tap Settings > Main Volume or Notifications . Close apps Increase how long a single charge lasts by closing any apps or features that you finished using so that they aren't continuously running in the b[...]

Device and battery safety You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty provided with your device. CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type. Do not attempt to replac[...]

Connections Connect your BlackBerry device to a mobile network or Wi-Fi network to browse websites, check your messages, use location services, and much more. You can also connect your device to a mobile hotspot in a public place, pair your device with your car using Bluetooth technology, or use Internet tethering to connect to other Wi-Fi-enabled [...]

2. Tap Settings > About . 3. In the Device Name field, enter the new name for your device. Wireless connections icons The following icons might appear in the upper-right corner of the home screen to indicate the wireless coverage level that your BlackBerry device currently has. The number of solid bars indicates the strength of the mobile networ[...]

Mobile Hotspot mode is on. If the icon is solid, Mobile Hotspot is connected. Internet tethering is on. If the icon is solid, your device is connected to another device. Bluetooth technology is on. If the icon is solid, Bluetooth technology is connected. Choosing a connection Your BlackBerry device is capable of a wide range of connections, to incr[...]

Miracast allows you to wirelessly show what's on the screen of your BlackBerry device on another device such as a TV or computer monitor. Bluetooth technology Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device. Although you can transfer files over a Bluetoo[...]

Mobile network A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you might need to turn off your mobile network connection, but usually you can just leave your mobile network connection turned [...]

2. Tap Settings > Networks and Connections > VPN . 3. Tap . 4. In the VPN Profile drop-down list, tap the profile that you want to use. If no VPN profiles appear in the list, create your own or contact your adminstrator. 5. Turn on the Connect over Mobile Network switch. Roaming In most cases your BlackBerry device automatically connects to t[...]

1. On the home screen, swipe down from the top of the screen. 2. Tap Data Management . 3. Change any of the settings on the screen. Set a monthly data limit notification You can be notified when you reach your monthly data limit, or when you reach a certain percentage of your monthly data limit. Depending on your wireless service provider, this fea[...]

Wi-Fi connections A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries to use the mobile network for basic data functions such as using the Internet [...]

connect to a saved Wi-Fi network using the order that the profiles are listed on the Saved Networks screen. To connect more quickly, you can prioritize a Wi-Fi network by moving it higher in the list, so that your device tries to connect to it before other saved Wi-Fi networks. 1. On the home screen, swipe down from the top of the screen. 2. Tap Se[...]

Wi-Fi network settings Usually, you don't need to change your settings for a Wi-Fi network; however, you might need to change your settings if you have trouble connecting or if you need to connect manually. The settings that are available for each Wi-Fi network depend on the type of network you're connecting to. To find out which settings[...]

Use Proxy Turn on this switch if you want to connect to a proxy server. When you select this setting, additional settings appear. To find out what settings to use, see the information provided for the proxy server. Inter-Access Point Handover If the network spans multiple access points, set whether your device should remain connected when you move [...]

A VPN profile contains the information that you need to log in to your organization's network over a VPN or Wi-Fi connection. You might have one or more VPN profiles on your BlackBerry device, depending on the options that your administrator sets for you. If you use a work account that is supported by an Enterprise Mobility Management solution[...]

• If you use the Press WPS button on Router setting in Wi-Fi Protected Setup, check that the Wi-Fi router uses Wi-Fi Protected Setup, and that it is set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one Wi-Fi router within range is set to send its profile. For more infor[...]

5. Do one of the following: • If the device that you want to connect to appears in the Devices list, tap the device name. Complete the instructions on the screen. • If the device doesn't appear in the Devices list, it might not be discoverable. Check that the device is discoverable then try again. If you don't know how to check that t[...]

4. Tap . Pairing your device with a car The My Car feature improves your experience when you pair and connect your BlackBerry device with your car using Bluetooth technology. When your car and your device are connected and the My Car feature is on, your device might display a customized lock screen. Also, special applications might appear in the Dr[...]

• The first time you pair and connect your device running BlackBerry 10 OS version 10.3.1 or later with a Bluetooth enabled device, such as a car kit, you receive a notification on your BlackBerry device asking you to confirm that you allow access to your contact information. Allow access to your contacts The Bluetooth enabled device must support[...]

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Bluetooth > . 3. Turn on the Connect to the last device when turned on switch. Supported Bluetooth profiles and services Your BlackBerry device is a Bluetooth Smart Ready device, and supports the following profiles. If your device is [...]

Profile Description Immediate Alert Service (IAS) This service allows Bluetooth enabled devices to send an immediate alert, such as a public safety message, to your device. Link Loss Service (LLS) This service sends a notification to your BlackBerry device when your device loses its Bluetooth connection with another Bluetooth enabled device. Locati[...]

Profile Description Tx Power Service (TPS) This service allows a Bluetooth enabled device to access information about the current transmit power levels of your BlackBerry device. Troubleshooting: Bluetooth I can't pair with a Bluetooth enabled device • Check that your BlackBerry device is compatible with the Bluetooth enabled device. For mor[...]

Access the files on your media card from an external device To use the USB Mass Storage Mode feature, you must have a media card in your BlackBerry device. USB Mass Storage Mode is designed to let you use your device as a USB drive. Using a USB cable, you can connect your device to a computer, car stereo, or other external device, and access the fi[...]

Troubleshooting: USB connections My device isn't recognized when I connect it to my computer If your computer doesn't automatically detect your BlackBerry device, try the following: • Check the USB cable and points of connection. • Consider updating or installing the device drivers on your computer. When you connect your device to you[...]

The user of the device connecting to your mobile hotspot must know the name of your mobile hotspot and the password you set during the setup process. Find your Mobile Hotspot mode settings You set most of the settings for your mobile hotspot the first time you turn on Mobile Hotspot mode. You can change these settings later when you aren't in [...]

I can't connect multiple devices to my mobile hotspot Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot, or the number of devices you can connect might be less than eight. Internet tethering Internet tethering allows you to share your BlackBerry device's connection to the mob[...]

• If you're using your device for work, your organization might not allow the use of Internet tethering. For more information, check with your administrator. BlackBerry Keyboard and typing Communicate with the world by typing messages, email, and documents with the BlackBerry Keyboard. You can type efficiently by creating custom text shortcu[...]

Type an accented character The list of available accents depends on the active input language. If you set multiple input languages, the accents for the languages that can be predicted together appear for a letter. For example, when English, French, and German are set, because their alphabets are similar, you get accent options for all three languag[...]

Type faster with automated assistance settings You can change your typing settings to help you type faster on your BlackBerry Keyboard. Keyboard feedback provides an audible indication of your typing progress or when a misspelled word is corrected. In addition, you can change your settings so that your device automatically capitalizes new sentences[...]

Cut, copy, and paste text 1. Select the text that you want to cut or copy. 2. Lift your finger off the screen. The text editing menu appears. 3. Do one of the following: • To copy the text, touch, hold, and release the highlighted text. Tap . • To cut the text, touch, hold, and release the highlighted text. Tap . 4. To paste the text, touch and[...]

Select a suggested word To use a word that appears on the BlackBerry Keyboard, place your finger just below the word and flick it up onto the screen. Change where word suggestions appear By default, word suggestions appear on the BlackBerry Keyboard so that you don't have to look above where you're typing to see the suggestions. If you ha[...]

Change spell check settings You can change spell check settings, such as whether to check the spelling of acronyms, whether to correct the casing of words, and so on. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input > Spell Check . 3. Tap the settings that you want to change. Edit your persona[...]

3. Tap . Clear the learned words list The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear the word list used for word suggestions with the following steps: 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input > Prediction and Corr[...]

To show the Keyboard, disconnect the other input device and try again. Language If you speak more than one language, you can use the language settings to change your display, typing, voice input, or BlackBerry Keyboard language. You can also switch to another typing language while you type. Change your display language The language you selected dur[...]

Select an alternate keyboard layout Some languages have more than one keyboard layout option. For those languages, you can select the keyboard layout that feels most natural for you to use. The QWERTY keyboard layout is available as an option for all languages. 1. On the Input Language screen, tap one of the enabled languages that you have already [...]

Typing in other languages You can set your BlackBerry device to recognize three different input languages when you type. As you type, your device makes predictions based on each of the language families. For example, if you use a Latin-based display language, predictions appear for any of the configured Latin-based languages. Similarly, if your dis[...]

Single key press + key press Key press and hold ق ف ڤ (Farsi only) غ ع ه خ ح ج چ (Farsi only) چ (Farsi only) س ش س ش ي ى ئ ى ب پ (Farsi only) پ ل ا  أ ء  أ  ا  أ ت ة ت ة ن م ك پ (Farsi only) ک گ ذ د ر و ؤ ؤ ز ژ (Farsi only) ژ (Farsi only) ظ ط Typing in Chinese The Chinese language input [...]

Typing in Danish, Norwegian, Finnish, or Swedish The Danish, Norwegian, Finnish, and Swedish languages are largely based on a Latin alphabet with a few variations. These languages use the basic QWERTY keyboard layout with the addition of Å, Æ and Ø (for Danish and Norwegian), and Ö and Ä (for Finnish and Swedish). The keyboards also support th[...]

• To type a letter from the Latin-based alphabet using a QWERTY keyboard layout, you can press and press a letter. • To type a symbol, tap . To view more symbols, tap . Typing in Hindi The Hindi keyboard supports the following features: • Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on) •[...]

• To type an accented version of a character, press and hold the primary character. Then, you can select the accented character. • To type a symbol, tap . To view more symbols, tap &% . Typing in Thai The Thai keyboard supports the following features: • The Thai language has more characters in the alphabet than there are keys on the keybo[...]

Tip: After you swipe down from the top of the screen, if you see in the quick settings, you can tap to display the slider without going into the Display screen. Change your font size 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Display . 3. In the Font Size drop-down list, tap the size of font that you want to [...]

Turn off icon labels in the action bar By default, labels appear under icons in the action bar at the bottom of the screen. The labels identify and explain the signature actions available to you. If you turn off this setting, icon labels don't appear unless you touch and hold the icon in the action bar. Tip: You can slide your finger between i[...]

Settings • You can now set the display using the Reverse Contrast feature. • There is now a preview pane for Closed Captions settings. BlackBerry Screen Reader • You can rewind the BlackBerry Screen Reader to read up to the last ten spoken items. BlackBerry Screen Reader The BlackBerry Screen Reader is an assistive technology that lets users [...]

4. Do one of the following: • Double-tap anywhere on the screen with two fingers to continue. • Tap Cancel to close the dialog box without turning on the BlackBerry Screen Reader 5. Close the BlackBerry Screen Reader settings in one of the following ways: • If the BlackBerry Screen Reader is turned on, swipe up from the bottom of the screen t[...]

Task Gesture Replay the last item Note: You can rewind to hear the last 10 items spoken. Swipe up with two fingers. Spell the last item letter by letter Swipe down with two fingers. Spell the last item using the phonetic alphabet (for example, Alpha, Bravo, and so on) Swipe down and hold with two fingers to spell the last item phonetically. Turn on[...]

Task Gesture Pan or scroll a list Swipe up with two fingers to scroll toward the top. Swipe down with two fingers to scroll toward the bottom. This action sets a new point of regard. An audio cue indicates that the scrolling action is complete, and the BlackBerry Screen Reader updates the point of regard so that you can continue reading from the ne[...]

Task Gesture Move left, right, up, or down Swipe left, right, up, or down with three fingers. Stop the BlackBerry Screen Reader from reading Swipe down and to the left with one finger. When the BlackBerry Screen Reader reads a page of text, the point of regard remains on the last read item so that you can resume reading from the location where you [...]

Gestures for text entry and editing When you select text to cut, copy, or delete, the size of the text block depends on the size of a text chunk you have set. A text chunk can be a character, word, line, sentence, or paragraph, or a header or link on a webpage. Task Gesture Switch the BlackBerry Keyboard layout With the point of regard on the Black[...]

Task Gesture Hide the touch screen keyboard Note: This gesture is only applicable to all-touch devices. When the keyboard is visible, set the point of regard to the space bar, then double-tap and hold with one finger. Gestures for the Phone app Task Gesture Answer a call Double-tap with two fingers on the Incoming Call screen. Reject a call Double-[...]

Goal Action Move to the next item Press the Right Arrow key. Read from the top of the page Press Ctrl+A. Read from the current location Press Ctrl+Shift+A. Set and speak the current point of regard Press Ctrl+Enter or Ctrl+Spacebar. Access Discovery Mode Note: Discovery mode allows you to find and interact with points of regard, such as letters, wo[...]

5. Tap Dark Screen Mode to set the point of regard. Then, double-tap to activate the Dark Screen Mode option. 6. Close the BlackBerry Screen Reader settings in one of the following ways: • Swipe up from the bottom of the screen to minimize the screen. If your device has a trackpad, try not to touch it when you swipe up to unlock the screen. Swipe[...]

• Swipe up from the bottom of the screen to minimize the screen. If your device has a trackpad, try not to touch it when you swipe up to unlock the screen. Swipe up from the left side or right side of the trackpad. With the point of regard on the minimized app, double-tap with two fingers to close the app. • Tap on the bottom left corner of the[...]

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings to set the point of regard. Then, double-tap to activate the Settings menu. 3. Tap Accessibility to set the point of regard. Then, double-tap to activate the Accessibility option. 4. Tap Screen Reader to set the point of regard. Then, double-tap to activate the Screen Rea[...]

• You changed a switch, checkbox or option • A menu is opened or closed • The keyboard is visible or hidden, if you have an all-touch device. Turn on audio cues for the BlackBerry Screen Reader using gestures When you turn on the BlackBerry Screen Reader, you use gestures to complete tasks. 1. When you have the BlackBerry Screen Reader turned[...]

Turn on the Silent on Calls setting using device settings The Silent on Calls setting prevents the BlackBerry Screen Reader from reading screen information while you're on a call. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings to set the point of regard. Then, double-tap to activate the Settings menu. 3. Tap Acce[...]

6. In the Keyboard Echo drop-down list, double-tap None , Characters , Words , or Characters and Words to set the point of regard. Then, tap to activate your choice. 7. Close the BlackBerry Screen Reader settings in one of the following ways: • Swipe up from the bottom of the screen to minimize the screen. If your device has a trackpad, try not t[...]

• Double-tap on the bottom left corner of the screen to return to the Accessibility screen. Tap on the bottom left corner of the screen again to return to the System Settings screen. With the point of regard on the minimized app, double-tap with two fingers to close the app. Stop the BlackBerry Screen Reader from reading dialog boxes, tips, and n[...]

• To decrease the magnification, zoom out by sliding your fingers together. If you reach the maximum magnification, your BlackBerry device vibrates. Temporarily turn off Magnify mode You may want to temporarily turn off the magnification of your screen to see the whole screen at once, and then turn on Magnify mode again to continue what you were [...]

Hearing Aid mode is designed to improve the compatibility of your device with your hearing aid. When you have Hearing Aid mode turned on, appears on the status bar. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Accessibility > Hearing Aid Settings . 3. Turn on the Hearing Aid Mode switch. Turn on TTY support [...]

Transfer files between your computer and device using a USB connection 1. Using a USB cable, connect your BlackBerry device to your computer. 2. If necessary, enter your device password. Your device and media card appear as drives on your computer. 3. Go to the files or folders that you want to copy. 4. Drag and drop the files or folders. Transfer [...]

9. On your computer, do one of the following: • If your computer uses a Windows operating system, in a Run command, type the IP address using the following format: xxx.xxx.xxx.xxx. • If your computer uses a Mac operating system, click Go > Connect to Server . Type the IP address using the following format: smb://xxx.xxx.xxx.xxx. 10. Go to [...]

3. Tap Erase Media Card . To use the media card again, you must format it. Turn on encryption Your BlackBerry device creates and stores an encryption key when you turn on encryption. Your device uses this encryption key to access encrypted files on your media card. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > S[...]

• Transfer some of your data to your computer using a USB connection, a Wi-Fi connection, or BlackBerry Link. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink . • Delete files that you don't need. To delete multiple items, in an app, tap > . Select the items and tap > . • Delete apps that you d[...]

Your media card is read-only You can view and open files on the media card. You can't move, delete, or modify the files on the media card. Your media card isn't responding The media card isn't communicating with your BlackBerry device. Consider using a different media card. No media card was found Make sure that there is a media card[...]

• View and update your calendar events and contacts. • Copy and transfer your files between your device and computer or tablet. You can use BlackBerry Blend to connect BlackBerry devices running BlackBerry 10 OS version 10.3 with computers and tablets running the following software: • Windows 7 or later • Mac OS X 10.7 or later • iOS 6.0 [...]

Set up your device in BlackBerry Link When you set up your device in BlackBerry Link, you can give your device a display name. This name appears on your device and also identifies your device in BlackBerry Link. 1. On your computer, open BlackBerry Link. 2. Connect your device to your computer using a USB cable. 3. If necessary, type the password f[...]

About remote file access Imagine arriving at a meeting, only to discover that a document you need is on your computer. Remote file access lets you use the File Manager app on your device to access and manage media and documents on the computer that BlackBerry Link is installed on. By default, devices you add to BlackBerry Link can access files in t[...]

• To edit a file that's stored on your computer, tap the file. If your BlackBerry device supports editing the file, tap . If you save your changes in the default location, indicates when BlackBerry Link is syncing the file and overwriting the original version on your computer. • To permanently delete a file from your device that's sto[...]

By default, BlackBerry Link performs a quick backup of your device, including all data except your media files and applications. 4. Do one of the following: • To set the option to back up your device automatically, select the Automatically back up my device checkbox. In the drop-down list, select how often you want to back up your device data. ?[...]

3. At the side of the BlackBerry Link window, click your device. 4. Click Back Up & Restore . 5. Do one of the following: • To restore all of the data in a backup file to your device, click a backup file. • To restore specific data in a backup file to your device, click a backup file. Click the Custom Restore option. Clear the checkbox besi[...]

Update your device software with BlackBerry Link Before you begin, make sure that your computer is connected to the Internet. 1. On your computer, open BlackBerry Link. 2. Connect your device to your computer with a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Click Software Updates > Check for Updates . 5. If a[...]

1. Minimize the File Manager app and verify that you don't see the icon on the app. If you see this icon, use the File Manager app in your personal space. 2. On the home screen, swipe down from the top of the screen. 3. Verify that your device is connected to a wireless network. 4. Tap Settings . 5. Do the following: • In the BlackBerry ID s[...]

• Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file of your device data over a Wi-Fi network. • On your device, verify that you are signed in to your BlackBerry ID. If you are not signed in, BlackBerry Link can't back up the data in your personal space. • Verify that you entered the pa[...]

Applications and features Organizing apps Leave an app or close an app Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an app. You can see your open apps arranged as Active Frames on the home screen, and you can tap an Active Frame to return the app to full screen. Once you minimize an app, y[...]

Add folders to the home screen You can organize your app icons by adding folders to the home screen. For example, you can add a folder for all of the games that you download and a folder for all of your business and productivity apps. To hide unused apps, you can add a folder to the home screen and put all of your unused apps in that folder. 1. Tou[...]

Delete an app from your home screen 1. On the home screen of your BlackBerry device, touch and hold an app icon until the icons begin to blink. 2. On an app icon, tap . Tip: Some app icons on your home screen are part of the core BlackBerry experience. These apps can't be deleted, and the delete icon doesn't appear on these app icons. Rei[...]

When you speak your requests through a Bluetooth enabled device such as a headset, the BlackBerry Assistant responds with more detailed information and instructions to help you complete tasks without looking at the screen. Open the BlackBerry Assistant Do any of the following: • On the home screen, tap . • Press and hold the Mute key on the rig[...]

App or Service Tasks Text Messaging Send a text message, reply to a text message, and search your text messages. Apps and Settings Open apps and change some of your device settings. Search Search the Internet with your preferred search engine, or search your device by keyword. Navigation Get directions to a specific address, city center, or point o[...]

App or Service Tasks Sports Check scores, schedules, standings, and other info for various professional sports leagues in North America and Europe. Movies Check movie times for a specific movie, or check what’s playing at a specific theater. Learn what you can say or type in the BlackBerry Assistant You can find a list of sample requests that you[...]

Change your search settings You can specify which categories to include in searches, and which search engines to use to extend your searches to the Internet. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > BlackBerry Assistant > Device Search Settings . 3. Do any of the following: • To specify which categorie[...]

Subscribe to a public calendar on your device Make sure you have the address for the public calendar in iCalShare (ICS) format. You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your[...]

Find email and files associated with an event Your BlackBerry device searches your data to find email and files that might be relevant to your event. For example, if you're meeting with people to review a document, your device might show that document. 1. In the Calendar app, tap an event. 2. Tap Emails . Create an event in the Calendar app 1.[...]

Preview time zones in an event If you are meeting with people in another time zone, when you create or change an event, you can preview what time your event takes place in the other time zone. 1. When you create or change an event, tap the time for the event. 2. Tap . 3. Tap the time zones that are applicable to your event. 4. Tap Done . The times [...]

• If you have conference call details saved in your Calendar app settings, tap a conference call bridge. Add a task to the Calendar app When you add a task to the Calendar app, your task is added to both the Calendar app and the Remember app. 1. In the Calendar app, tap > . 2. Enter your task details. 3. Tap Save . Tip: To see your task in the[...]

Create a follow-up meeting When you create a follow-up meeting, the meeting details such as the participants, subject, and notes from the original event are added to the follow-up meeting. Follow-up meetings can be created from past and future calendar events. 1. Open a calendar event. 2. Tap > . 3. Enter the information for the follow-up meetin[...]

4. On the WebEx Meeting screen, enter your WebEx password. 5. Tap Schedule . WebEx details are sent to the event organizer and participants in an email. Add WebEx details to an existing event If you're the organizer of a scheduled calendar event, and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device, you can add WebEx[...]

To join a calendar event that includes WebEx details, do one of the following: • In a calendar reminder, tap Start WebEx . • In a calendar event, on the event screen, tap Start WebEx , or tap > . Send an "I will be late" message If you will be late for a meeting or event, you can quickly send a message to let other participants kno[...]

Enable Meeting Mode When you turn on Meeting Mode, your notifications are automatically silenced during the times marked as busy in the Calendar app, for example, during meetings. When busy times end, your notifications automatically return to your normal settings. Note: Meeting Mode is not enabled for hidden calendars. 1. In the Calendar app, swip[...]

Change default settings for events You can change the default length, reminder times, and snooze intervals for your events or meetings. 1. In the Calendar app, swipe down from the top of the screen. 2. Tap Settings > General . • To change how long your meetings are scheduled for, in the Meeting Duration drop-down list, tap a new duration. • [...]

I can't reply to or send meeting invitations Check that you added an email account that has an integrated calendar. Some accounts might not include a calendar feature. New or updated events aren't appearing in my calendar You might need to refresh your calendars. In the Calendar app, tap > . I have duplicate calendar entries If you imp[...]

3. Tap Save . Tip: To choose the account or storage location for a contact, tap the Save to button at the top of the screen. Select the checkbox beside an account or storage location. Copy contacts to and from your SIM card Your SIM card can store contact names and phone numbers. Copying contacts to and from your SIM card allows you to easily trans[...]

3. Tap . • To add the phone number to an existing contact entry, tap a contact from the list. • To add the contact as a new contact, tap . 4. Tap Save . Import contact card information to your contact list If someone shares a contact card with you (also known as a vCard or .vcf file), you can add that contact information to the contact list on [...]

Changing contacts in the Contacts app Add or change a picture for a contact 1. In the Contacts app, tap a contact > . • To use a picture from a social networking account that you added, tap one of the available pictures at the top of the screen. • To use a saved picture, in the picture area, tap . Browse to the picture. • If supported, to [...]

Create a contact group in the Contacts app You can group contacts together so that you can easily send messages to everyone in the group, set up meetings, and share files. You can find your groups in the contact list or filter your contact list to show just your contact groups. 1. In the Contacts app, tap . 2. In the Group Name field, type a name f[...]

Add a contact to your favorites When you add contacts to your favorites, their pictures appear at the top of your contact list so that you can quickly connect with them. 1. In the Contacts app, touch and hold a contact. 2. Tap . Contact someone 1. Touch and hold a contact. 2. Tap how you want to reach the contact. Set a custom ring tone for a conta[...]

Filtering contacts There are different ways to change which contacts you see in your contact list. View contacts by account or type You can quickly filter your contact list, to see only specific contacts (for example, BBM or contact groups). 1. In the Contacts app, tap . 2. Tap the type of contacts that you want to see. Hide a set of contacts You c[...]

Troubleshooting: Contacts My contacts weren't merged automatically Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for example, they share the same first and last name, mobile phone number, BlackBerry ID, and so on). If you still see duplicate entries in your contact list, you [...]

Clock Setting the alarm clock Set an alarm 1. Tap > . 2. At the bottom of the screen, turn on the Alarm switch. 3. Touch and hold the dial outside of the clock face. 4. Slide the dial around the clock face to your desired time. Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the a[...]

• To change the alarm name, time, tone, recurrence, or snooze duration, tap an alarm. • To delete an alarm, touch and hold an alarm. Tap . Change your alarm tone 1. Tap > > . 2. Tap an alarm. 3. Tap Alarm Tone . 4. Select one of the alarm tone options. Tip: To use music you have added or downloaded to your BlackBerry device, tap . Set an [...]

Timer Set the timer 1. Tap > . 2. Touch and hold the dial outside of the clock face. 3. Slide the dial around the clock face to your desired time. 4. Tap . Tip: The dial allows you to set the timer in one-minute increments. To set the timer for a specific minute and second, tap . Tap the Set Time drop-down list. Scroll up or down to adjust the h[...]

Delete a city from the world clock screen 1. Tap > . 2. Touch and hold a city. 3. Tap . Turn on bedside mode When bedside mode is turned on, you're not notified of new messages, but any alarms that you have set will sound and your BlackBerry device displays the time, dimly lit. You can also set the option to turn on Battery Saving Mode, or [...]

4. If necessary, to set customized app notifications that override the settings for the notification profile, tap Customize App Notifications . Tip: To turn on only your phone ringer in Bedside Mode, complete steps 1-4. Tap Phone . Turn on the Sound switch. Change the clock face 1. In the Clock app, swipe down from the top of the screen. 2. Tap . 3[...]

Apps that you install from sources other than BlackBerry World might not be reviewed by BlackBerry. These apps might pose a risk to your device and personal data. You should only install apps from trusted sources. While most apps designed for Android smartphones can be installed and opened on BlackBerry devices, some apps might make use of services[...]

Change the screen size of an Android app If an Android app does not appear correctly on your device, you can change the screen size of the Android app. 1. In an Android app, swipe down from the top of the screen. 2. Tap . 3. Tap a screen size. 4. Tap Change . Maps and GPS BlackBerry Maps icons Icon Description Show your current location on the map.[...]

Icon Description Clear the places that you have pinned and added to the map. Go to the map screen. Search for a place or an address on a map You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the results on the map. 1. In the Maps app, in the search field, enter an address or a desc[...]

• On the map screen, locate a pin that you added to the map. Tap the pin. • On the map screen, tap > . Tap Recents , Favorites , or Contacts . Tap an address, a place, or a contact. 2. Tap . 3. To begin receiving turn-by-turn directions, tap . To stop turn-by-turn directions in the map view or detail view, tap . To stop turn-by-turn directio[...]

Change your route preferences You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. You can set your route to avoid toll roads, highways, car-sharing lanes, or ferries. You can also set the type of route that you want to take (fastest, simplest, or shortest). 1. In the Maps app, swipe down f[...]

1. In the Maps app, tap > . 2. Do one of the following: • Tap > Add Home . • Tap > Add Work . View your recent places BlackBerry Maps remembers and organizes the last 100 places that you searched for so that you can quickly access them again. 1. In the Maps app, tap > . 2. Tap Recents . Clear your recent places You can clear the lis[...]

Changing settings for Maps Switch between kilometers or miles BlackBerry Maps displays distances using either imperial (feet/yards and miles) or metric (meters and kilometers) measurements, as set in your device settings. 1. In the Maps app, swipe down from the top of the screen. 2. Tap > Units of Measure . 3. Tap Change Device Settings . Change[...]

Change the map language to local In BlackBerry Maps, you can set the map text to display in the language specific to the map or area that you're currently viewing. 1. In the Maps app, swipe down from the top of the screen. 2. Tap > Map Settings . 3. Tap Local . About location services You can turn on location services so that location-based[...]

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Location Services . 3. Turn on or turn off the Traffic Data Collection switch. Browser Browsing the Internet Use the BlackBerry Browser to browse the Internet quickly and conveniently on your BlackBerry device. Go to a website 1. Type a web address or search term int[...]

3. Touch and hold a search engine. 4. Tap . Using Browser tabs Just like on your computer’s browser, you can open multiple webpages in tabs and switch between the tabs quickly. Open, switch between, or close tabs In the BlackBerry Browser, tap . • To open a tab, tap . • To switch between tabs, tap a tab. • To close a tab, on the tab that yo[...]

Change text size in reader mode Do one of the following: • To increase the text size, tap . • To decrease the text size, tap . Change the background color in reader mode Tap > . Turn on voice support in reader mode With voice support, you can hear all or part of an article read aloud while you're in reader mode. 1. Tap . 2. Do any of th[...]

Save a webpage You can save a webpage in HTML format so that you can access the webpage when you're offline, or send the webpage as an attachment. 1. On a webpage, tap > . 2. Choose the location that you want to save the webpage in. Changing your Browser settings Customize the Browser start screen You can change what you see when your first[...]

Organizing your bookmarks It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for. Change your bookmarks You can change the name or web address of a bookmark. 1. In the Browser, tap > . 2. Touch and hold a bookmark. 3. Tap . 4. Type a new name or web address. Add, rename, [...]

Delete your browsing history 1. In the Browser, tap . 2. Tap . • To delete all of your browsing history, tap . • To delete a specific webpage from your browsing history, touch and hold the thumbnail for the webpage. Tap . • To delete your browsing history for a specific day, touch and hold a day. Tap . Browsing safely To help you browse safel[...]

Security settings Remove History Items Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history. Do Not Track Tell websites that you do not want your browsing activity to be tracked. Allow SSLv3 SSLv3 is a security protocol that might be required to connect to older websites. Data [...]

4. Tap Done . Troubleshooting: Browser I can't watch a video online While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported, and some websites block content from being viewed on mobile devices. For more information about supported video formats, search the Help. Smart Tags The Smart Tag[...]

2. Tap a tag type. 3. In the fields that appear on the screen, enter the necessary information. Tip: You can group multiple tags together. Press and hold an existing tag. Tap Add . Repeat Steps 2 and 3 to create a tag. Smart tag types Web Use to create a smart tag that, when opened, takes you to a webpage. Contact Use to create a smart tag that, wh[...]

Favorite a smart tag You can make smart tags easier to find if you mark them as favorites. 1. In the Smart Tags app, touch and hold the tag that you want to favorite. 2. Tap . View your favorite smart tags In the Smart Tags app, tap > . Share a smart tag In the Smart Tags app, touch and hold a tag. • To display the smart tag as a QR Code for a[...]

Viewing files View files on your device To view a file in File Manager: 1. Tap a folder. 2. Tap a file that you want to view. To go back, tap . Tip: If BlackBerry Balance is enabled on your device and you want to access your work files, on the home screen, swipe down from the top of the screen. Tap Switch to Work . View files on connected devices o[...]

1. Navigate to where you want to add a new folder. 2. Tap . 3. Tap . Note: You might not have pre-defined folders on a connected device or drive, such as a computer or a media card. Search for an item in File Manager 1. Tap . 2. Enter all, or part, of the name of the item you are searching for. Note: To search for an item on a connected device, you[...]

3. Choose a destination. Tip: To share multiple files, tap > . Tap the files you want to share. Tap . Move a file 1. Touch and hold a file or folder. 2. Tap . 3. Navigate to where you want to move the file. 4. Tap Move . Copy a file 1. Touch and hold a file or folder. 2. Tap . 3. Navigate to where you want to copy the file or folder. 4. Tap Past[...]

Calculator Switch between a scientific or standard calculator Using the Caculator app, you can easily change the calculator mode with the swipe of a finger. 1. In the Calculator app, tap Calculator . 2. To switch between scientific or standard calculator mode, swipe left or right on the calculator keypad. Convert a unit of measurement You can use t[...]

3. To hide your previous calculations and return to the calculator keypad, tap again. To clear all of your previous calculations, tap . User Guide Applications and features 261[...]

Productivity and work About BlackBerry Balance and your work space BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry device. If your administrator turns on BlackBerry Balance, the device data, apps, and network access are separated so that you have a work space and a personal sp[...]

Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock your work space and continue to access personal files, personal apps, and personal data in the personal space on your device. You might be able to use the same password for your work space password and your dev[...]

• To set the maximum number of times you can type you work space password incorrectly, in the Password Attempt Limit drop-down list, select a number. Take care to remember your work space password. If you forget your password, contact your administrator to have it reset. If you exceed the number of allowed attempts to enter your work space passwo[...]

What content is in my work space and my personal space? If your administrator turns on BlackBerry Balance technology, your device data, apps, and network access are separated so that you have a work space and a personal space on your BlackBerry device. Work apps that are open appear with the icon on the home screen. Depending on the rules set by yo[...]

Description Apps and features • Music • Phone • Setup • SIM card • Smart Tags • Text messaging (SMS and MMS) • Twitter • Videos • Voice dialing • Weather • YouTube These apps and features are available in your work space and personal space. Your work data and personal data are displayed together. • BlackBerry Assistant • B[...]

If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps that need access to the Internet might not work. Where is my picture that I just took? Note: The camera might not be available depending on your BlackBerry device model. If your device uses BlackBerry Balance t[...]

Note: A device can be quarantined only if the work account on the device is associated with an Enterprise Mobility Management (EMM) solution from BlackBerry. To remove your device from quarantine, try the following: • If services aren't correctly activated on the SIM card in your device, try using a different SIM card or changing your wirele[...]

3. Type a name for the folder or task list. 4. To sync your folder or task list with an account (for example, an Evernote account), choose an account from the Save to drop-down list. 5. To change the color of the folder or task list, tap a different color swatch. 6. Tap Save . Add an entry to the Remember app When you add an entry to BlackBerry Rem[...]

1. In the Remember app, tap an entry. 2. Tap Tags . 3. Type your tag name. Format the text in an entry Depending on the account that your entry is associated with, you might be able to apply formatting to italicize, bold, or underline text, create lists, or change the text size and color. 1. In the Remember app, tap an entry. 2. In the Additional n[...]

3. Edit the item if necessary. 4. Tap Save . Changing a folder, task list, or entry in the Remember app Change an entry 1. In the Remember app, tap an entry. 2. Make your changes. 3. Tap Save . Convert an entry to a note or a task Depending on your email account, when you change an entry in the Remember app, you can convert its format, for example,[...]

Delete a folder, task list, or entry in the Remember app CAUTION: If you delete a folder or task list, the entries inside are also deleted. 1. In the Remember app, touch and hold a folder, task list, or entry. 2. Tap . Viewing and searching your entries in the Remember app There are several ways to sort through or view your entries in the Remember [...]

• Creation Date • Last Modified Date Change the default view in the Remember app You can set the default view so that when you open BlackBerry Remember, you see what's important to you. 1. In a folder or on the Remember folder screen, swipe down from the top of the screen. 2. Tap . 3. In the Default View drop-down list, select one of the f[...]

Security and backup Passwords and locking There are several types of locks, PINs, and passwords that you can use to help protect your BlackBerry device. If you use your device for work, your organization might already have security settings in place, such as requiring a password to unlock your device. BlackBerry ID A BlackBerry ID is an email addre[...]

BlackBerry Balance and the work space password If you associate your device with your organization's network, your administrator might turn on BlackBerry Balance technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only. Your administrator may require you to set a work space password t[...]

Lock your screen By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking the screen doesn't turn off notifications for incoming calls or messages. Press the Power/Lock key on the top of your device. To unlock the screen, swipe up from the bottom of the screen. Lock your dev[...]

Lock your device with your work space password If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you might be able to use the same password for your work space password and your device password, depending on the rules set by your administrator. 1. On the home screen, swipe down from the top of[...]

Tip: To see the current service provider associated with your device, on the home screen, swipe down from the top of the screen. Tap Settings > About . In the Category drop-down list, tap SIM Card . 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > SIM Card . 3. In the Phone Network Lock[...]

2. Tap Settings > Security and Privacy > Lock Screen . 3. In the Lock Screen Message fields, type the text. To delete the text that appears on the screen when your device is locked, delete the text in the Lock Screen Message fields. Protect your SIM card with a PIN You can use a SIM card PIN to prevent unauthorized use of your SIM card in ano[...]

The Smart Password Entry feature is designed to make it easier for you to enter your passwords on your device. Your device can remember the format of the password you type in a password field and display the appropriate numeric or alphanumeric keyboard on the screen. Also, if the password for your device or work space and the password for your smar[...]

What to do if your device is lost or stolen If you have BlackBerry Protect set up on your BlackBerry device, visit http://protect.blackberry.com and sign in with your BlackBerry ID. From the BlackBerry Protect website, you can: • Lock your device and change your device password • Add a message to the home screen of your device • View the loca[...]

About anti-theft protection When you turn on BlackBerry Protect, anti-theft protection is turned on. Someone else can't do the following without knowing your BlackBerry ID: • Turn off BlackBerry Protect. • Delete the data on your device by using the Security Wipe feature on the Settings menu. • Set up your device to use after wiping your[...]

Wiping your device to delete your device data Before you switch to a new device or give away your current BlackBerry device, you should wipe it. A security wipe is designed to permanently delete all of the data on your device so it can't be recovered. This data includes email accounts, downloaded apps, media files, documents, browser bookmarks[...]

Setting security permissions for apps BlackBerry 10 OS includes application permissions that are designed to let you control the information and features that an application can access on your BlackBerry device. For example, you can control whether an app can access your email, contacts, pictures, or the location of your device. Keep in mind that s[...]

BlackBerry Guardian also incorporates technology from software security leader Trend Micro. BlackBerry Guardian is constantly evolving to help identify the most advanced forms of malicious software and privacy concerns. If malicious software is discovered in an app or game after it's available, the app or game is removed from BlackBerry World.[...]

• If your computer uses a Mac operating system, select Go > Connect to Server . Type the IP address in the following format: smb://xxx.xxx.xxx.xxx. 7. Do one of the following: • If your computer uses a Windows operating system, open the mediadownloads folder. If necessary, enter the username and storage access password. • If your computer[...]

3. Turn on the Cloud Synchronization switch. To delete password records stored in the cloud, tap Delete Cloud Records . Password records are deleted only from the cloud and not from your device. Manage password records In the Password Keeper app, do any of the following: • To add a record, tap . Enter the required information. Tap Save . • To e[...]

Change the Password Keeper password It's important to choose a password that you can remember. CAUTION: If you forget the password for Password Keeper, it can't be recovered. 1. In the Password Keeper app, swipe down from the top of the screen. 2. Tap > Change Password Keeper Password . 3. Complete the instructions on the screen. Lock [...]

Scan passwords for security risks You can scan your Password Keeper passwords for weak, common, or vulnerable passwords. 1. In the Password Keeper app, tap . 2. Tap Scan Now . 3. Tap a flagged password record to learn more about the risk associated with it. To make a password more secure, change the password in Password Keeper and on the associated[...]

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separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with BlackBerry. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED[...]