BlackBerry Z3 manual

BlackBerry Z3 Smartphone Version: 10.3.1 User Guide[...]

Published: 2014-12-22 SWD-20141222103321585[...]

Contents Setup and basics........................................................................................................................................... 6 New in this release......................................................................................................................................... 6 Introducing your BlackBe[...]

Camera........................................................................................................................................................99 Pictures..................................................................................................................................................... 109 Music......................[...]

Calculator.................................................................................................................................................. 247 Productivity and work.................................................................................................................................249 Switch between your personal space [...]

Setup and basics New in this release Introducing BlackBerry 10 OS version 10.3.1 BlackBerry 10 OS version 10.3.1 introduces powerful new features designed to boost your productivity, such as BlackBerry Blend, BlackBerry Assistant, and Battery Saving Mode. It also introduces updates to existing features, such as Instant Actions in the BlackBerry Hub[...]

Learn what you can say or type in the BlackBerry Assistant , 203 Things you can do with the BlackBerry Assistant, 201 Updated look and feel Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you will notice with the fresh new look of BlackBerry 10 OS version 10.3.1. Modernized vis[...]

Battery Improvements have been made to the BlackBerry 10 OS to help improve the life of the battery in your BlackBerry device so that your device is ready to perform when you are. Battery Saving Mode lets you set options to conserve battery power. By default, when your device is in Battery Saving Mode, the device reduces the brightness of the scree[...]

Set an out-of-office reply , 87 Calendar The Calendar app now has an Agenda view and a Meeting Mode feature. The Agenda view lets you see your appointments and tasks for the week. The Meeting Mode feature automatically changes the notification behavior of your BlackBerry device when the device detects that you have a meeting or an event scheduled i[...]

Related information Change the default view in the Remember app , 261 Search for an entry in the Remember app , 261 Create a folder or task list in the Remember app , 257 Add tags to an entry , 258 BlackBerry Balance If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now available in your work space. Pictures and videos t[...]

By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the settings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And, if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later. Th[...]

automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the Pictures app. Related information About automatic stories , 111 Set how pictures are organized in albums, 115 Add a picture to the Favorites screen , 115 Add a picture to BlackBerry Story Maker, 112 Hide a picture from view ,[...]

Device Monitor To help you track your data usage, the Device Monitor screen lets you see the total amount of data used by your BlackBerry device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also specify limits and set notifications that are displayed on the device to help you monitor the[...]

To improve the security of information on your BlackBerry device, you can control what appears in notifications on the screen when your device is locked. For example, you can change your settings so that only the name of the sender of a message appears; the subject line and other message details are not displayed. You can also change your wallpaper[...]

1. Headset jack 2. Front camera 3. Notification LED 4. Media card slot 5. Micro SIM card slot 6. USB port 7. Microphone 8. Volume down 9. Mute (Press); BlackBerry Assistant (Press and hold) 10. Volume up 11. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds) User Guide Setup and basics 15[...]

What's different about the BlackBerry 10 OS ? If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, settings, messages, and apps. Learn where to find your phone number and PIN and find out how to search. How do I get ba[...]

How do I change my settings and options? Do any of the following: • To find the settings and help for an app, swipe down from the top of the screen. • To find the settings for the device, on the home screen, swipe down from the top of screen. Tap Settings . Note : In an app, to find the device settings, use two fingers and swipe down from the t[...]

Where is my email or other messages? All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub . The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you st[...]

Where are the phone keys and my notification settings? Phone keys To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the circle covers . To decline a call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the circle cover[...]

• To cancel your selection, tap anywhere on the screen. • To change your text selection, drag the handles. Move text 1. Touch and hold your finger on a word or in a text field. 2. Release your finger from the screen. 3. Tap an option. Tip : If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your f[...]

Where are my tasks, memos, and voice notes? • If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app. • If you previously used tasks in BBM Groups, you still have access to those tasks in BBM. Where do I find my files? [...]

How do I search? If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home screen, tap . What is BlackBerry Link? BlackBerry Link is software that you can install on y[...]

Menu icons Tip : If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it. Here's a description of the most common menu icons: Icon Description Open a menu of actions Open a list of ways to navigate or filter information Compose a message View attachments [...]

Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted. 1. With the back of your BlackBerry device facing you, open the door on the left side of the device. 2. With the metal contacts facing you, insert the micro SIM card into the bottom slot as shown. Insert a media card 1. With th[...]

2. With the metal contacts facing away from you, insert the media card into the top slot. Set up your device using the Setup app Tip : A network connection is required for some of the features within the Setup app. You can use the Setup app to do any of the following: • Learn about new features and view tutorials to learn about gestures and keys [...]

• Learn how to transfer content from your old device • Customize your sounds and notifications • Set a password for your device • Set up payment options for purchases from the BlackBerry World storefront • Customize your device settings The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new on[...]

3. To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your finger from right to left. Peek at the BlackBerry Hub To see your messages, you can peek at the BlackBerry Hub , or open it, from anywhere on your BlackBerry device. From the bottom of the screen, slide your finger up and to [...]

Tip : Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down. Show the menus You can find features, options, and help by exploring the menus. Do any of the following: • To see more actions that you can perform in an app, tap or . • To see more actions for a specific it[...]

Note : In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Scroll and move between items Slide your finger to scroll through a list, pan a webpage, or move between pictures. Do any of the following: • To scroll, slide your finger up and down. User Guide Setup and basics 29[...]

• To move between the BlackBerry Hub and your apps, slide your finger left and right. Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. On the slider, drag the slider handle. User Guide Setup and basics 30[...]

Select items Do any of the following: • To select an item, simply tap it. If the item can be opened, it opens. • To highlight an item without opening it, touch and hold the item. • To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap more items. To clear an item, tap it again. Use[...]

Zoom in to or zoom out from the screen If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out. Do any of the following: • To zoom in, slide your fingers apart. • To zoom out, slide your fingers together. Advanced[...]

• Lift to wake • Flip to mute • Flip to save power • Hold to stay awake Lift to wake If t his feature is turned on , when you pick up your BlackBerry device from a flat surface, your device wakes up automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen to start using your device. To turn on or[...]

Flip to save power If this feature is turned on , w hen you place your device facedown on a flat surface, your device goes into standby mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms. To turn on or turn off this feature, tap Settings > Advanced Interaction . T ap the Flip to Save Power switc[...]

Device Switch Switching to your new BlackBerry 10 device has never been easier. Whether you are switching from an iPhone, an Android device, or a BlackBerry device, there are several options that you can use to transfer your data. There are two ways you can switch to a BlackBerry 10 device: • The Device Switch app • BlackBerry Link If you are s[...]

Transfer method Data transferred Requirements Device Switch app • Contacts • Calendar entries • Pictures (not DRM) • Videos (not DRM) • Documents • Notes/Memos • Tasks • Music • SMS messages • Email account info • Device Switch app must be installed on both devices • Both devices must be connected to the same Wi-Fi network M[...]

Transfer method Data transferred Requirements SIM card • Contacts • SIM card • Previous device must be running BlackBerry 10 or later Back up your device data Using a computer and BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messag[...]

• Download and use the Device Switch app • Use a media card • Add email accounts to your new device Using your BlackBerry ID to switch devices When you switch to a new BlackBerry device, during setup, you are prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your pre[...]

Transfer data using the Device Switch app You can use the Device Switch app to transfer data from a device running BlackBerry OS version 5.0 to 7.1, a device running the BlackBerry 10 OS, a device running iOS 6 and later, or a device running Android 2.3 and later to your new BlackBerry 10 device. In order to use the Device Switch app, both of your [...]

Transfer data using a media card This data transfer option is available if you're switching from a BlackBerry device running a version of BlackBerry 7. When you switch to a new BlackBerry 10 device using a media card, you can move alarm settings, BBM contacts, BlackBerry Browser bookmarks, text messages (SMS and MMS), phone history, and wirele[...]

Add an email account to your new device To transfer calendar and contact information that is associated with an email account, add that email account to your new BlackBerry 10 device. 1. On the home screen of your new device, swipe down from the top of the screen. 2. Tap Settings . 3. Tap Accounts. 4. Tap Email, Calendar and Contacts . 5. Enter the[...]

7. Tap Done . If necessary, tap Authorize . Deleting the data on your BlackBerry device After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded ap[...]

• To reinstall multiple apps and games, at the bottom of the screen, tap > . Tap the apps and games that you want to reinstall. Tap . Troubleshooting: Device Switch I can't switch my SIM card to my new BlackBerry 10 device Some BlackBerry 10 devices use a micro SIM card. To get a micro SIM card for your new device, contact your service pr[...]

BlackBerry ID , you can manage apps that you downloaded from the BlackBerry World storefront and download the apps when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices. If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry [...]

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > BlackBerry ID . 3. Tap . Using your BlackBerry ID to switch devices Using your BlackBerry ID on a new device When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username and password. It's important to use t[...]

Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered[...]

Phone and voice Phone While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video. Phone icons Incoming calls Icon Description To answer a call, touch and hold the circle and sl[...]

Icon Description Split a conference call into multiple calls Move a call to BBM Video Making and receiving calls Make a call 1. In the Phone app, tap . 2. Dial a number. 3. Tap Call . Call a recent number or speed dial contact 1. In the Phone app, tap . 2. Tap a name, number, or speed dial contact. Tip : To send a text message to a recent number, b[...]

Use Reply Now to send a message to a caller You never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature, you can send a caller a brief message instead of answering an incoming call. By default, if the caller is a BBM contact, the Reply Now message is sent as a BBM message. If the caller isn[...]

2. Tap > Holster . 3. Do any of the following: • Turn on the Answer a Call by Removing Device From Holster switch. • Turn on the End Call by Putting Device Back in Holster switch. Automatically answer a call when a Bluetooth headset is connected 1. In the Phone app, swipe down from the top of the screen. 2. Tap > Bluetooth . 3. Turn on th[...]

• To put the first call on hold and answer the second call, tap Hold Current Call . Touch and hold the circle in the middle of the screen and slide your finger to the left. Release your finger when the circle covers . • To end the first call and answer the second call, tap End Current Call . Touch and hold the circle in the middle of the screen[...]

Add a contact to your keyboard speed dial list 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Shortcuts and Speed Dial . 3. On the screen, tap the key that you want to associate with the contact. 4. Tap Speed Dial . 5. Tap the contact that you want to associate with the key on your keyboard. To call a contact fro[...]

Call waiting, call forwarding, and call blocking How do I block calls? When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when roaming. Contact your service provider for more info on blocking specific phone numbers. Depending on your wireless service provider, this feature might not be [...]

Phone options Turn on Priority Calling If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can assign a phone line or app to use when you make calls. 1. In the Phone app, swipe down from the top of the screen. 2. Tap > Priority Calling . 3. Turn on the U[...]

Set a default area code or country code You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call, so that you don't have to dial the country code or area code when you make a call within your own country or area code. 1. In the Phone app, swipe down from the top of t[...]

Find your own phone number 1. In the Phone app, tap . 2. Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of the screen. Tip : To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type mynumber followed by the space bar. Troubleshooting: Phone I can’[...]

Customized app notifications You can set customized notification settings for apps within a specific profile. App-level customizations are set on a per- profile basis, meaning you can set different notification settings for the same app. App customizations override the settings for notification profiles. Contact-specific notifications You can set c[...]

3. Tap . 4. In the Enter profile name field, enter a name for the profile. 5. Tap OK . 6. Change the Volume , Sound , Vibrate , Notify During Calls , Instant Previews , or LED settings. 7. If necessary, to set customized app notifications that override the settings for the notification profile, tap Customize App Notifications . Add a notification p[...]

How do I turn off all sounds and ringtones except for calls? 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Notifications . 3. In the Active Profile drop-down list, tap Phone Calls Only . Tip : You can customize the notification settings for the Bedside profile. On the home screen, swipe down from the top of the [...]

Customize notifications for an app You can set a customized notification for an app and set that customized notification as the default setting for that app in all of the notification profiles. Customized notifications for apps override the notification settings for profiles, but don't override the customized notification settings for contacts[...]

3. At the bottom of the screen, tap Level 1 Settings . 4. Do any of the following: • Turn on the Sound , LED , or Instant Previews switch. • Change the Ringtone or Vibrate settings. View and respond to Instant Previews You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages (SMS and MMS)[...]

About Lock Screen Notifications You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM messages, text messages, and more on your BlackBerry device without having to unlock it. Turn off Lock Screen Notifications By default, Lock Screen notifications are turned on. 1. On the home screen, [...]

Troubleshooting: Notifications and ringtones If the notifications and ringtones on your BlackBerry device aren't functioning in the way that you expect them to, consult the following troubleshooting topics. My device doesn't ring or vibrate when I receive a call or message Try the following actions: • On the home screen, swipe down from[...]

Your service provider might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device. Depending on your country or region, a visual voicemail service might not be available. You need to subscribe to a visual voicemail service to access the features. C[...]

Change your visual voicemail greeting Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message. Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen. 2. Tap . 3. Tap > Change Voicemail Greeting . 4. In the Greetin[...]

BlackBerry Hub and email BlackBerry Hub and email The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place. Additionally, you can see and respond [...]

Setting up and managing accounts You can add email accounts, social networking accounts (such as Facebook , Twitter, and LinkedIn), or even an Evernote account to your device. Set up email or other types of accounts on your device 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Accounts . 3. If you already added a[...]

Setting up work accounts Add a work account supported by an EMM solution from BlackBerry If your organization uses an EMM solution from BlackBerry, you can add your work account to your device and take advantage of features like BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry[...]

Add an IBM Notes Traveler email account Make sure you know the following from your administrator or email service provider: • Your username and work network password • Server address When you add an IBM Notes Traveler email account, the messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackB[...]

• The email address associated with the account • The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively. 1. In the Add Account screen, tap > CalDAV or CardDAV . 2. Enter the account information. 3. Tap Done . Change account settings You might want to change the settings f[...]

• If you're trying to add a work account supported by an EMM solution from BlackBerry, make sure that you have an activation password from your administrator. • If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or email service provider to find out if you need to change any[...]

Viewing and searching messages You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a specific account type or message type. You can search for a specific message, or customize your view so that you see only the messages and notifications that are important to you. Navigate your li[...]

Filter your search in the BlackBerry Hub 1. In the BlackBerry Hub, tap . 2. Leave the Search field empty. Tap . 3. Tap Priority , Unread , Flagged , Received , or Attachment . 4. Tap again. To see all of your messages again, tap Cancel at the top of the screen. Tip : You can also find your flagged messages in BlackBerry Remember, in the Flagged Mes[...]

Change the types of messages that are marked as priority By default, if you start a conversation, if the sender of a message has the same last name as you, or if a message is marked with high importance, then those messages are included in the BlackBerry Priority Hub. You can turn off each of these settings. 1. In the BlackBerry Hub, tap > > [...]

View attachments sent to you You can quickly find and view the files sent to you and avoid searching through your messages. In the BlackBerry Hub, do one of the following: • To see all of the files that you received as attachments, tap . • To view attatchments in a message, tap a message. Tap the attachment. • To see attachments for a specifi[...]

Send email and messages from the BlackBerry Hub From the BlackBerry Hub, you can send email, text messages, Facebook messages, direct Twitter messages, LinkedIn messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device. When you tap Compose , the BlackB[...]

Add a BCC recipient to an email 1. While composing a message, tap > . 2. Type a contact name or email address. Send an email or a meeting invitation when composing another message When you compose an email, you can also send a meeting invitation to a recipient or send a separate email. 1. While composing a message, touch and hold a name in the T[...]

Forward a PIN message as an email You might want to archive the information that you send or receive in a PIN message. You can forward the message to yourself or others as an email. 1. In the BlackBerry Hub , touch and hold a PIN message. 2. Tap . Managing messages Stay organized by managing your messages in the BlackBerry Hub. You can file message[...]

• To add a folder, touch and hold the folder that you want to use as the parent folder. Tap . Type a name for the folder. Tap OK . • To rename a folder, touch and hold the folder. Tap . Type a new name for the folder. Tap OK . • To delete a folder, touch and hold the folder. Tap . Keep all email from a folder on your device If you use a deskt[...]

• To flag a message, tap . • To mark a message as read, tap . • To reply to a text message or a BBM message, tap . Customize BlackBerry Hub Instant Actions for email messages By default, with BlackBerry Hub Instant Actions, you can file and delete your email messages. You can change your settings for the actions that appear in the list view. [...]

Securing your email You can digitally sign or encrypt messages if you use a work email account that supports S/MIME or PGP protected messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of security to email messages that you send from your device. Digital signatures are design[...]

Set up PGP protected messaging If you use a work account that supports PGP protected messages, you can digitally sign, encrypt, or sign and encrypt messages using PGP protection. You need to store the recipient's public key on your BlackBerry device to send encrypted email messages. You need to store your private key on your device to send dig[...]

certificate statuses are received for all recipients. If certificates can't be found or are invalid, the recipients' names appear as red. Update secure email settings Depending on your permissions, you can change the email security that is used for all the messages you send. For example, if you use S/MIME to protect your messages, you can[...]

Icon Description The digital signature was successfully verified. There is not enough information to verify the digital signature. The digital signature failed verification. A certificate is attached to the email. Multiple certificates are attached to the email. A PGP key is attached to the email. The certificate chain is trusted or the certificate[...]

Peek at your messages and notifications while you're composing or viewing a message In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view. User Guide BlackBerry Hub and email 85[...]

Jump to the next or previous message 1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages. 2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list. 3. To open the highlighted message, release your finger. Check your upc[...]

Add a contact from the BlackBerry Hub 1. In the BlackBerry Hub, touch and hold a message. 2. Tap . • To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a contact from the list. • To add the contact as a new contact, tap . 3. Tap Save . Refresh your list of messages If you added an email [...]

Add a signature to an email account 1. In the BlackBerry Hub, tap > > Email Accounts . 2. Tap an email account. 3. Turn on the Auto Signature switch. 4. Type your signature in the field. Change your default email address or calendar When you share something (for example, a picture or a website) by email or when you compose a new email, your B[...]

Change how messages are displayed in the BlackBerry Hub Change whether the BlackBerry Hub shows your sent messages or filed messages, how you view message threads, and how the date appears at the top of your list of messages and notifications. You can also change how the senders' names are displayed, whether pictures are automatically download[...]

Change the order of accounts in the BlackBerry Hub You can change the order in which the BlackBerry Hub displays the accounts in the Account Tab. For example, you can move your favorite accounts or the accounts that you use most frequently to the top of the list. 1. In the BlackBerry Hub, tap > > Hub Management . 2. Tap . 3. Touch and hold an[...]

Change options for text messages In the BlackBerry Hub, tap > > Text Messages . • To receive a notification when your sent text messages are delivered or read, under SMS or MMS , turn on the Confirm Delivery switch or the Confirm Read switch. • To allow other devices to see when you receive or read a text message with an attachment, under[...]

Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub 1. In the BlackBerry Hub, tap . 2. Tap Facebook , Twitter , or LinkedIn . 3. Tap . 4. Type your status. 5. Tap Post , Tweet , or Send . Make a phone call from the BlackBerry Hub 1. Tap > Calls . 2. Tap . About public warning messages Public warning systems are used to send[...]

Troubleshooting: BlackBerry Hub I'm not receiving messages Try the following: • If you recently changed an account password, make sure that you update the password in the Accounts settings on your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap > Accounts . Tap an account. Make your changes. Tap Save . ?[...]

If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might not allow you to send text messages, but you might still be able to receive text messages. I can't attach a file to a text message The file might be too large, or your wireless service plan might not support MMS messaging, which is required [...]

LinkedIn You can use the LinkedIn app on your BlackBerry device to stay connected with your colleagues. Send messages, share updates, add connections, and more. For more information on the LinkedIn for BlackBerry devices app, see the LinkedIn User Guide . joyn With joyn, you can chat, call, send pictures, and share videos with your friends and cont[...]

1. At the bottom of a joyn chat, tap > Create Group . 2. Tap + to add another contact. Repeat this step for each contact you want to add. 3. If needed, type a chat subject. 4. Type your message. 5. Tap Send . Delete a joyn chat On a chat screen, tap > . Call a joyn contact 1. In the Phone app, tap . 2. Tap beside the contact you want to call.[...]

Block a joyn contact If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically. Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off. 1. In the BlackBerry Hub, tap > . 2. Tap joyn . 3. Tap Blocked users . 4. Type the phon[...]

Media Change the media volume When music is playing, do any of the following: • To increase the volume, press the Volume Up key on the right side of your BlackBerry device. • To decrease the volume, press the Volume Down key on the right side of your device. • To mute the volume, press the Mute key on the right side of your device. To turn of[...]

File extension Supported video codec(s) Supported audio codec(s) MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM WMV WMV 9 WMA AAC — AAC AMR — AMR FLAC — FLAC, Vorbis M4A — AAC MIDI — MIDI MKA — AAC, MP3, PCM MP3 — MPEG-3 OGG — FLAC, Vorbis QCP — QCELP SPMID — SP-MIDI WAV — PCM, GSM WMA — WMA 9, WMA 10 For information about media[...]

take panoramic pictures and capture the whole vista in one shot. Your device can also detect the lighting conditions and suggest the best mode and setting to use, so you can focus on capturing the moment. Camera icons Icon Description Switch between the front-facing and the rear-facing cameras. Take a picture. Record a video. Turn on the flash whil[...]

• To take continuous pictures when you have Burst shooting mode turned on, touch and hold . The number of pictures you took in Burst mode appears in the lower-left corner of the screen.The camera stops taking pictures when you take your finger off of the icon. Tip : You can turn on grid lines to help you center items in your picture or to make su[...]

Peek at the last picture or video that you took You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted. 1. Touch and hold the thumbnail at the bottom of the screen. 2. Slide your finger up to expand the thumbnail. • To return to the Camera app, lift your finger from the screen. • To [...]

Take a panoramic picture The panoramic feature on your BlackBerry device takes multiple pictures and seamlessly combines them into one picture. This shooting mode works well when you're trying to capture a breath-taking vista or a large group of people. Note : Panorama mode can't be used with Burst or Time Shift mode. 1. To turn on Panora[...]

• To delete the picture, tap . Replace a person's expression using Time Shift mode 1. In the Camera app, tap > . 2. To take a picture, tap . Hold the camera steady until the picture appears. 3. Drag the slider at the bottom of the screen back and forth until you find the best picture. 4. Tap a recognized face. 5. Use the dial to browse th[...]

Shooting modes Shooting modes change the way that the camera takes pictures and records videos. For example, you can use Burst mode to take multiple pictures quickly. Icon Description Normal This mode is available for the camera and the video camera. Normal mode simulates a regular camera or video camera and allows you to take a single picture or v[...]

Icon Description Auto This mode is the most common mode and is available for the camera, video camera, and Time Shift mode. Use Auto mode to capture a wide variety of everyday scenes. Action This mode is available for the camera and Time Shift mode. Action mode can help to take pictures of fast-moving objects. Try this mode when capturing pictures [...]

Save media files to your built-in media storage By default, your BlackBerry device is set to save your media files to a media card, if there is one present. You can change the settings to save your media files to the built-in media storage on your device. 1. In the Camera app, tap > Settings . 2. Turn off the Save on Media Card switch. Save your[...]

I can't turn on the flash or use the video light Try the following actions: • There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again. • The flash might still be charging. Wait a moment and then try again. • Make sure you're using the rear-facing camera. • Make sure[...]

Pictures You can use the Pictures app to organize the pictures you take with and add to your BlackBerry device. You can also edit, share, and display your pictures. Automatically generated stories compile your pictures and videos based on location, the date taken, and items that you added to the Favorites screen. Pictures icons Icon Description Vie[...]

2. Drag your finger around the screen. Editing pictures Use the picture editor to turn a picture into a masterpiece! The picture editor offers many tools to enhance your pictures, as well as adding unique touches to make your pictures stand out from the rest. You can also use the picture editor to reduce red-eye, increase the contrast of your pictu[...]

Add a filter to a picture Use the filters in the picture editor to add a fun finishing touch to your pictures. You can add filters such as antique, sepia, 60s, cartoon, sketch, and more. 1. In the Pictures app, touch and hold the picture that you want to change. 2. Tap > . 3. Tap an editing option. 4. When you're done editing your picture, [...]

Change the settings for automatic stories You can change the settings to improve the automatic stories that your BlackBerry device generates. Turning on geotagging and adding your home address helps your device group pictures and videos together in a logical way. For example, when you turn on geotagging, your device can generate stories based on wh[...]

3. Do one of the following: • Tap an existing story. • Tap Create New Story . 4. If necessary, edit the story. Tip : You can add multiple pictures to a story at the same time by tapping > . Tap the pictures that you want to use. Tap . Hide a picture from view If you have pictures on your BlackBerry device that you don't want people to s[...]

• To view all of the pictures taken in the visible area of the map on the screen, tap . • To search for a location to move the map view to, tap > . In the search field, enter an address or descriptive word, such as "coffee" or "hospital." Tap a search result. Share a picture You can use the Pictures app on your BlackBerry[...]

4. In the Location drop-down list, tap the location that you want to save the album to. 5. If necessary, in the Enter album name field, enter a name for the album. 6. Tap Move . Set how pictures are organized in albums 1. In the Pictures app, swipe down from the top of the screen. Tap . 2. In the Sort items in Albums drop-down list, tap Oldest To N[...]

1. In the Pictures app, touch and hold a picture. 2. Tap . Tip : You can add multiple pictures to the Favorites screen at the same time by tapping > . Tap the pictures that you want to add. Tap . To delete a picture from the Favorites screen, in the Pictures app, tap > . Touch and hold a picture. Tap . Supported picture file extensions Your B[...]

Icon Description Play a song or play all of your music. Shuffle your music. To stop shuffling your music, tap the Shuffle icon again. Repeat the song currently playing or repeat all. To stop repeating, tap the Repeat icon again. Listen to the FM Radio. Playing your music Play, pause, or skip a song You can play music on any of the screens in the Mu[...]

Creating playlists and organizing your music In the Music app, on the Playlists screen, you can create and listen to your own playlists, or play the collections of songs that your BlackBerry device gathers for you. In each playlist and collection, you can see which artists and albums are featured. Create a playlist 1. In the Music app, tap > . 2[...]

Add a song to the Favorites screen 1. In the Music app, touch and hold a song. 2. Tap . 3. To view the songs that you added to the Favorites screen, in the Music app, tap > . To remove a song from the Favorites screen, touch and hold a song. Tap . Set a song as your ring tone 1. In the Music app, touch and hold a song. 2. Tap . Turn on the equal[...]

View song properties In the Music app, you can view the properties for a song, including the file type, size, location, and more. In the Music app, when a song is playing, tap > . Turn on Music Shortcuts If you want to control your music faster and easier, you can set the volume keys to quickly skip songs in the Music app on your BlackBerry devi[...]

Videos icons Icon Description View all of your videos organized by the date that they were recorded. View your videos organized into albums. View all of the videos that you added to the Favorites screen. This icon appears in the corner of the thumbnails of the videos that you haven't watched yet. Change the video size while a video is playing.[...]

• To discard your changes, tap > . Change the length of a video 1. In the Videos app, touch and hold the video that you want to change. 2. Tap > . 3. Touch and hold the paddle icons and slide your finger until your video is the length that you want. The section of video that plays for the length of time between the paddle icons is the lengt[...]

• To discard your changes, tap > . Add filters to a video You can use the video editor on your BlackBerry device to add filters to your video to change the appearance. Some options include black and white, vintage, and aged filters. 1. In the Videos app, touch and hold the video that you want to change. 2. Tap > . 3. Tap a filter. 4. When y[...]

1. In the Videos app, touch and hold a video. 2. Tap . 3. Tap . 4. In the Location drop-down list, tap the location that you want to save the album to. 5. If necessary, in the Enter album name field, enter a name for the album. 6. Tap Move . Move a video to a different album 1. In the Videos app, touch and hold the video that you want to move. 2. T[...]

1. When a video is playing, tap the screen. 2. Tap > . To turn off the repeat feature, when a video is playing, tap the screen. Tap > . Turn on the equalizer in videos You can use the equalizer feature in the Videos app to improve the sound quality of your videos based on preset conditions. Options include bass, treble, airplane, and more. Wh[...]

Editing stories in BlackBerry Story Maker You can edit your stories using options such as themes, reordering media, changing titles, and more. There is no limit to the number of times that you can change a story. Add to or delete media from an existing story 1. In BlackBerry Story Maker, tap a story. 2. While the story is playing, tap the screen. 3[...]

Change the music or titles in a story 1. In BlackBerry Story Maker, tap a story. 2. While the story is playing, tap the screen. 3. Do one of the following: • To change the music, tap > . • To change the titles, tap > . 4. When you're done making your changes, tap Done . Change the theme in a story 1. In BlackBerry Story Maker, tap a [...]

Change your BlackBerry Story Maker settings 1. In BlackBerry Story Maker, swipe down from the top of the screen. 2. Tap . • To change the resolution that stories are saved in, turn on or turn off the Save in 1080p Resolution switch. • To change the location where stories are saved to, turn on or turn off the Save to Media Card switch. Change yo[...]

• Play on : In the Music, Pictures, and Video apps, use the Play on feature to automatically play or view a file on a selected DLNA Certified device. • Media Sharing : In the Media Sharing settings, if you selected a DLNA Certified device or a Miracast device to share media files with, the device that you selected will be able to wirelessly acc[...]

About FM Radio You can use the FM Radio in the Music app on your BlackBerry device to tune in to frequencies that broadcast FM stations and listen to all of your favorite FM stations. To use the radio, connect your headphones to your device. Your headphones work as the radio antenna. The FM Radio might not be available to you, depending on your ser[...]

• To change the volume, press the Volume up or the Volume down key. Note : If you close the Music app while listening to the radio, the radio stops playing. Add a radio station to your Favorites To mark a radio station as a favorite, do one of the following: • When a station is playing, beside the station numbers, tap . • On the FM Radio scre[...]

Settings Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, but you can also tailor and optimize your device for your needs. Get acquainted with the options and discover more about what your device can do. 1. On the home screen, s[...]

Overview of device settings Item Description Airplane Mode • Turn off all wireless connections. Networks and Connections • Set your USB connections, including USB Mass Storage Mode, Charge Only Mode, and a manual IP address. • Access airplane mode to turn off all your connections. • Set up connections to the mobile network, Wi-Fi network, B[...]

Item Description Data Management • Receive a notification when you approach your monthly data limit. • See your data usage stats. • Adjust or access mobile data settings. Display • Select a wallpaper. • Change your font. • Adjust the screen brightness. • Customize screen locking. Battery Saving Mode • Turn on or turn off the option [...]

Item Description Security and Privacy • Set up your device to use a smart card. • Create a device password. • Encrypt your device data. • Delete your device data. • Change permissions for downloaded apps. • Create a SIM card PIN. App Manager • Change the default app used to open a specific file type. • Monitor apps that are using yo[...]

Item Description Payment Options Accessibility • Use BlackBerry Screen Reader. • Turn on Magnify Mode and Reverse Contrast. • Change settings for closed captioning, screen brightness, font size, hearing aid compatibility, and TTY. About • Find general information about your device, such as hardware information, network details, and storage [...]

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Software Updates . 3. Tap . 4. Turn on the Automatically download and install Software Updates switch. Restore your device to its factory default settings using BlackBerry Link If you restore your BlackBerry 10 device to its default settings, BlackBerry Link deletes [...]

Put your device in standby mode When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected. Press the Power/Lock key (above the volume keys on the side of your device). To wake up your device, swipe up from the bottom of the device scree[...]

CAUTION : Other chargers might not provide adequate power and might damage your device. Hold the cable with the BlackBerry logo ( ) facing up, and connect the cable into the USB port on your device. Plug the charger into a power outlet. Keeping your battery charged Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type[...]

Icon Description The battery is fully charged. The battery isn't charging because the power source isn't providing enough power. Use the charger that came with your BlackBerry device to charge the battery. The battery charge is low, and your wireless connections might turn off to conserve power. If the battery charge gets too low, your de[...]

Tip : On the Battery and CPU screens, you can view device and usage statistics from different time frames. To change the time frame for the statistics on the Battery or CPU screens, at the top of the screen, tap . Tap a time frame. View battery and usage stats for a specific app or service 1. On the home screen, swipe down from the top of the scree[...]

A solid green LED can indicate that your device is plugged into a charger and that charging is complete. Using Battery Saving Mode If your battery power level is draining, you can set up Battery Saving Mode to turn on automatically and help make your battery last longer when you need it most! When Battery Saving Mode is turned on, your device autom[...]

How can I extend battery life? Battery life varies depending on how you use your BlackBerry device. To help battery power last longer, here are some considerations: Dim the screen Prolong battery life by changing your device settings to dim the screen. Do any of the following: • To adjust the screen brightness, choose a dark-colored wallpaper, or[...]

• To turn off a connection, on the home screen, swipe down from the top of the screen. Tap Settings > Networks and Connections . • To delete a saved Wi-Fi network, on the home screen, swipe down from the top of the screen. Tap Settings > Networks and Connections > Wi-Fi > . Tap and hold the network that you want to delete. Tap . Upd[...]

BlackBerry and environmental sustainability BlackBerry is committed to reducing the environmental impact of BlackBerry products. To learn more about the sustainability efforts at BlackBerry, visit http://ca.blackberry.com/company/about-us/corporate-responsibility/product- sustainability.html . View the safety, warranty, and privacy information for [...]

Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > About . 3. In the Device Name field, enter the new name[...]

There is an error with your SIM card. For information on what the error is, on the home screen, swipe down from the top of the screen. Tap Settings > Networks and Connections > Mobile Network . You can only make emergency calls. The following icons appear in the upper-left corner of the home screen if your device is connected or trying to con[...]

You can use a USB cable to create a two-way connection between your BlackBerry device and your computer. Your device appears on your computer as a mapped drive. If you turn on the USB Mass Storage Mode feature, your device appears on your computer as a removable storage device. You can usually use a USB connection to drag files between your device [...]

VPN connections You can connect your BlackBerry device to a virtual private network (VPN) over your mobile network or using a Wi-Fi connection. While your device is connected to the VPN, you can send data to and receive data from the private network across the public network. Turn on airplane mode In some places, such as on an airplane or in a hosp[...]

You might need to change your APN settings if you change your wireless service plan or if the default settings don't apply to your service provider. Depending on your service provider, you might not be able to change the APN settings. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections &g[...]

5. When your device finishes scanning for networks, tap a network. Turn off data services while roaming Depending on your wireless service plan, you might be able to turn off data services (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry device so that only the phone and basic text messaging are[...]

• Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is unavailable. To turn off airplane mode, on the home screen, swipe down from the top of the screen. Tap Settings . Turn off the Airplane Mode switch. • Check that the connection to the wireless network is on. To check your connection, on the ho[...]

Manually connect to a Wi-Fi network If you want to connect to a hidden Wi-Fi network, or you're having trouble automatically connecting, you can connect manually. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Wi-Fi > . 3. In the SSID field, enter the name of the network. 4. [...]

Disable or re-enable a saved Wi-Fi network If you want to stop your BlackBerry device from automatically connecting to a saved Wi-Fi network, but you don't want to delete the saved network, you can disable the network instead. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Wi-Fi[...]

To use a VPN Profile when connecting to the network, select the profile that you want to use. Band Type This field is set to Dual Band by default. If the Wi-Fi network is dual-band, your device tries to connect in the 5.0 GHz band unless the signal strength at the 2.4 GHz band is significantly stronger. If you want to connect to a dual- band networ[...]

Connect to a Wi-Fi CERTIFIED Miracast device You can wirelessly display the screen of your BlackBerry device on a Wi-Fi CERTIFIED Miracast device, such as your television or a boardroom projector. Note : To display your screen on a device that isn't a Wi-Fi CERTIFIED Miracast device, you can use a wireless display adaptor or use an HDMI cable [...]

• Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If other devices can't connect you might need to reset your router. If you're connecting to a work Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot. • Yo[...]

Turn on Bluetooth technology 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Bluetooth . 3. Turn on the Bluetooth switch. When Bluetooth technology is on, is blue and appears in the upper-left corner of the screen. To turn off Bluetooth technology, turn off the Bluetooth switch. Pair [...]

3. If the Bluetooth switch is off, turn it on. 4. Touch and hold the device you want to rename. 5. Tap . 6. In the Device Name field, enter the new name for the device. Disconnect from a paired Bluetooth enabled device 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Bluetooth . 3. Tou[...]

Let your car kit use your device's network credentials Your car kit must support the remote SIM Access Profile (rSAP). Turn on rSAP to allow your car kit to access the SIM card in your BlackBerry device. When your car kit has access to your SIM card, you can use your car kit to make and receive phone calls, and send and receive text messages ([...]

Set how Bluetooth enabled devices access your accounts You can allow Bluetooth enabled devices that support the Message Access Profile (MAP) to access messages in the accounts that are set up on your BlackBerry device. Examples of Bluetooth enabled devices that support MAP include some car kits and some watches. With some Bluetooth enabled car kits[...]

Profile Description Alert Notification Service (ANS) This profile allows Bluetooth enabled devices to access notifications you receive on your device, including information about the type of notification, the sender of the notification, and the number of new and unread notifications. Audio/Video Remote Control Profile (AVRCP) This profile allows yo[...]

Profile Description your messages and lets you read, delete, browse, compose, and send email and text messages from your car. Next DST Change Service (NDCS) This service allows your device to share information about the next daylight savings time change with other Bluetooth enabled devices. Object Push Profile (OPP) This profile allows your BlackBe[...]

• If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen. Tap Settings > Networks and Connections > Bluetooth . In the Discoverable drop-down list, tap On or 2 M[...]

Prevent access to data on your device while charging The Charge Only Mode feature is designed to prevent access to the data on your BlackBerry device when you use a USB cable to charge your device. This feature is helpful if you travel frequently and charge your device at public charging stations. 1. On the home screen, swipe down from the top of t[...]

Sharing your Internet connection using Mobile Hotspot mode This feature lets you connect your devices to the Internet anywhere that your BlackBerry device has a mobile network connection, but because this feature uses the mobile network, you might incur high data charges. On some mobile networks, services such as email and BBM might not be availabl[...]

2. Tap Settings > Networks and Connections > Mobile Hotspot . 3. Tap the name of the device that you want to disconnect from your mobile hotspot. 4. Tap . Troubleshooting: Mobile Hotspot mode I can't use my device as a mobile hotspot • Check that you're connected to the mobile network. If appears in the upper-right corner of the h[...]

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word suggestions that appear while you type. You can also set up or change your display, typing, keyboard, and voice input languages. Show the keyboard Using two fingers, swipe up from the bottom of the screen. Tip: To hide the keyboard, tap the screen outside a text entry field. If you want to hide the keyboard and there's nowhere to tap on t[...]

Type an uppercase character Change Keyboard, input, or typing settings You can personalize your typing experience by changing the BlackBerry Keyboard, input, or typing settings on your BlackBerry device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input . Type faster with automated assistance sett[...]

• Tap to expand the selection to a whole paragraph. • To select more published text, such as in a browser or PDF file, move the cursor indicator handles to highlight the whole section of text. • To select more text in a text editor, such as an email message, place the cursor at the beginning of the text you want to select. Touch and hold and [...]

Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next and displays suggested words on the row of touch screen keys above the keyboard. You can quickly select a[...]

Tap the underlined word. • To accept a spelling suggestion, tap the suggested word. • To add the word to your personal dictionary, tap Add to Dictionary . Change spell check settings You can change spell check settings, such as whether to check the spelling of acronyms, whether to correct the casing of words, and so on. 1. On the home screen, s[...]

Add a new text shortcut 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input > Prediction and Correction > Word Substitution . 3. Tap . Clear the learned words list The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear the word l[...]

Troubleshooting: Keyboard and typing I can't show the Keyboard If your BlackBerry device is connected to another input device such as a Bluetooth enabled keyboard then you might not be able to show the BlackBerry Keyboard. To show the Keyboard, disconnect the other input device and try again. Language If you speak more than one language, you c[...]

Tip : If you need to switch input languages often, make sure that your device is set up to detect your languages automatically. To enable language detection, turn on the Language detection switch on the Input Languages screen. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input . 3. Tap Input Langua[...]

Keyboard input methods An input method enables you to type words or characters that are not available using the characters on your keyboard layout. In some cases, input methods give you a phonetic approximation of a word based on the keyboard layout you are using. Your device can then suggest a character or diacritic based on the sound you choose. [...]

• You can type alternate characters in two ways. You can press and press a letter. A second method is to press and hold the primary character. Then, select the alternate character from the options. • The Arabic language has many diacritics that you can add to characters. To add a diacritic, press the diacritic key on the row of touch screen key[...]

Single key press + key press Key press and hold و ؤ ؤ ز ژ (Farsi only) ژ (Farsi only) ظ ط Typing in Chinese The Chinese language input methods support the following features: • You can type using a Latin-based alphabet on a QWERTY keyboard layout by pressing and then a letter. • To type a symbol, tap . To view more symbols, tap . Typing[...]

To access more Cyrillic characters on the Russian keyboard layout, you can use one of the following methods: • To type an uppercase character, you can press and press a letter. • Alternate characters are available for T, I, P, L, M, or $. To type an alternate character, double-press the primary character. • To type an accented version of a ch[...]

• Alternate characters are available for Q, W, E, and R. • You can type alternate characters in two ways. You can press and press a letter. A second method is to press and hold the primary character. Then, you can select the alternate character from the options. • To type a symbol, tap . To view more symbols, tap . Typing in Latin-based langu[...]

Screen display You can set preferences for your screen display, such as font size and wallpaper, as well as connect your device to an external display. Change your backlighting 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Display . 3. To adjust the brightness, move the slider back and forth. Tip : After you swi[...]

Turn on rotation lock 1. On the home screen, swipe down from the top of the screen. 2. Tap . Use your device as a flashlight You can add the option to use your device as a flashlight to the Quick Settings menu. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Quick Settings . 3. Select the Flashlight checkbox. Turn[...]

Moving or copying media files and documents You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on your computer. You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer. To download BlackBerry Link, on your computer, visit[...]

1. On the home screen of your BlackBerry device, swipe down from the top of the screen. 2. Tap Settings > About . 3. In the Category drop-down list, tap Network . Make note of the IPv4 address. 4. Tap . 5. Tap Storage and Access . 6. Turn on the Access using Wi-Fi switch. 7. Type a storage access password. 8. Tap Identification on Network and ma[...]

Wipe data from your media card To help protect your privacy, you can permanently delete all of your media card data. Depending on the amount of data, this process might take some time. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Storage and Access . 3. Tap Erase Media Card . To use the media card again, you mu[...]

How do I free up storage space? To make room for more files and apps, try any of the following: • Save documents and media files on your media card. To automatically save camera pictures and videos on your media card, on the home screen, tap . Swipe down from the top of the screen and tap . • Move documents and media files from your device to y[...]

Media card is password protected A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that isn't password protected. Your media card is read-only You can view and open files on the media card. You can't move, delete, or modify the files on the media card. Your media card is[...]

Use BlackBerry Blend to interact with your device from your computer or tablet. You can access your messages, files, and certain apps on your computer or tablet in the same way you'd use them on your device. You can: • View and respond to messages and chats from different accounts in the BlackBerry Hub. • Access your BBM chats, groups, and[...]

3. Select the music sources on your computer, such as Windows Media Player or iTunes. On a Mac computer, you can also select the folders for your Documents library. 4. If you have an Internet connection, sign in to or create a BlackBerry ID. 5. Select the checkboxes beside the devices you want to grant remote file access to. 6. Click Finish . Set u[...]

If you don't have a BlackBerry ID and you want one, you can create it from BlackBerry Link. When you sign in with your BlackBerry ID in BlackBerry Link or BlackBerry Blend, your computer becomes another device that is associated with your BlackBerry ID. All your devices associated with your BlackBerry ID appear in BlackBerry Link. About remote[...]

Edit or delete a file On your device, do one of the following: • To edit a file that's stored on your computer, tap the file. If your BlackBerry device supports editing the file, tap . If you save your changes in the default location, indicates when BlackBerry Link is syncing the file and overwriting the original version on your computer. ?[...]

1. Open BlackBerry Link. 2. At the side of the BlackBerry Link window, click your device. 3. Click Back Up & Restore . By default, BlackBerry Link performs a quick backup of your device, including all data except your media files and applications. 4. Do one of the following: • To set the option to back up your device automatically, select the[...]

On a Windows computer, do the following: 1. Open BlackBerry Link. 2. Connect your device to your computer using a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Click Back Up & Restore . 5. Do one of the following: • To restore all of the data in a backup file to your device, click a backup file. • To restore[...]

Your data and settings are automatically restored on your device when the software update is complete. It could take up to an hour to update your device software. During that time, you can't disconnect your device from your computer. Update your device software with BlackBerry Link Before you begin, make sure that your computer is connected to[...]

1. Minimize the File Manager app and verify that you don't see the icon on the app. If you see this icon, use the File Manager app in your personal space. 2. On the home screen, swipe down from the top of the screen. 3. Verify that your device is connected to a wireless network. 4. Tap Settings . 5. Do the following: • In the BlackBerry ID s[...]

• Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file of your device data over a Wi-Fi network. • On your device, verify that you are signed in to your BlackBerry ID. If you are not signed in, BlackBerry Link can't back up the data in your personal space. • Verify that you entered the pa[...]

Applications and features Organizing your apps To keep all of your apps organized, you can move apps around on the home screen, create folders for your apps, or delete apps that you no longer use. Leave an app or close an app Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an app. You can see[...]

Add folders to the home screen You can organize your app icons by adding folders to the home screen. For example, you can add a folder for all of the games that you download and a folder for all of your business and productivity apps. To hide unused apps, you can add a folder to the home screen and put all of your unused apps in that folder. 1. Tou[...]

Deleting apps You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from the BlackBerry World storefront. Some apps are part of the core BlackBerry experience and can't be deleted. Delete a downloaded app from BlackBerry World If you might want to reinstall an app later, you can uninst[...]

About the BlackBerry Assistant You can use the BlackBerry Assistant to perform various personal and work tasks, and interact with your device using natural language. The BlackBerry Assistant can make multitasking easier. Instead of navigating to a specific app, you can simply open the BlackBerry Assistant and speak your requests. The BlackBerry Ass[...]

App or Service Tasks BBM Send a BBM message, reply to a BBM message, and search your BBM messages. Phone Make a call by using a contact name or phone number, and check or return your missed calls. Calendar Create a calendar event, edit a calendar event, invite colleagues to a meeting, and search your calendar. Knowledge Get answers to thousands of [...]

App or Service Tasks Reminders Create tasks, notes, and reminders in BlackBerry Remember, and search your tasks, notes, and reminders. Weather Check your local forecast, a different city's forecast, and other weather information. Places Find businesses and points of interest nearby, or find businesses and points of interest in a different city[...]

Turn off full assistance mode When you turn off Full Assistance mode, you can still use the BlackBerry Assistant to dial phone numbers and search your device. The BlackBerry Assistant supports more languages when Full Assistance mode is turned off. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > BlackBerry Assista[...]

Calendar The BlackBerry Calendar app on your BlackBerry device combines the calendar info from the email and social networking accounts that you add to your device. The Calendar app presents the info so that you can view all your meetings, appointments, tasks, alarms, and events in one place. About the Calendar app If you subscribe to public calend[...]

• To view events for a single day, tap . • To view events for a week, tap . Try using the pinch gesture to zoom in and see a more detailed view. • To view events for a month, tap . • To view a year, in month view, swipe left. • To see an agenda view, tap . Tip : To scroll through multiple months in your calendar, in the month view, swipe [...]

Add a location to an event When you create or change an event, do one of the following: • To type a location manually, in the Location field, type a location. • To open the Maps app and choose a location, in the Location field, tap . Choose a location. Schedule a recurring event 1. When you create or change an event, tap the time for the event.[...]

Add a task to the Calendar app When you add a task to the Calendar app, your task is added to both the Calendar app and the Remember app. 1. In the Calendar app, tap > . 2. Enter your task details. 3. Tap Save . Tip : To see your task in the Remember app, on the home screen, open the app. Hide a calendar You can temporarily hide calendars from t[...]

Create a follow-up meeting When you create a follow-up meeting, the meeting details such as the participants, subject, and notes from the original event are added to the follow-up meeting. Follow-up meetings can be created from past and future calendar events. 1. Open a calendar event. 2. Tap > . 3. Enter the information for the follow-up meetin[...]

4. On the WebEx Meeting screen, enter your WebEx password. 5. Tap Schedule . WebEx details are sent to the event organizer and participants in an email. Add WebEx details to an existing event If you're the organizer of a scheduled calendar event, and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device, you can add WebEx[...]

To join a calendar event that includes WebEx details, do one of the following: • In a calendar reminder, tap Start WebEx . • In a calendar event, on the event screen, tap Start WebEx , or tap > . Send an "I will be late" message If you will be late for a meeting or event, you can quickly send a message to let other participants kno[...]

Enable Meeting Mode When you turn on Meeting Mode, your notifications are automatically silenced during the times you mark as busy in the Calendar app, for example, during meetings. When busy times end, your notifications automatically return to your normal settings. Note : Meeting Mode only silences notifications during meetings that are accepted.[...]

2. Tap Settings > General . • To change the day that the week starts on, in the First Day of the Week drop-down list, tap a day. • To change the week to a 5-day work week, or a 7-day full week, in the Week View drop-down list, tap an option. • To view week numbers, turn on the Display Week Numbers switch. • To change the date that the ye[...]

2. Tap Settings > Accounts . 3. Tap . 4. Tap Clear Local Calendar . CAUTION : Clearing your local data will permanently delete any calendar entries that you saved just locally to your device. Contacts When you add contacts to the Contacts app on your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the BlackBe[...]

Note : If you added a work account to your device and your administrator turned on BlackBerry Balance, you can't copy work contacts to your SIM card. 1. In the Contacts app, swipe down from the top of the screen. 2. Tap . • To copy all the contacts from your SIM card to your device memory, tap Import Contacts from SIM Card . • To copy all [...]

• If the contact card contains multiple contacts, tap Import . Contact views When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you a[...]

3. Tap Save . Delete a contact 1. Touch and hold a contact. 2. Tap . Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your SIM card. 1. In the Contacts app, touch and hold a contact. 2. Tap . 3. Select the checkbox besid[...]

Remove a contact from a contact group 1. In the Contacts app, tap a contact group. 2. Tap . 3. Beside the contact's name, tap . 4. Tap Save . Rename a contact group 1. In the Contacts app, tap a contact group. 2. Tap . 3. In the Group Name field, type a new name for the group. 4. Tap Save . Add a contact to your favorites When you add contacts[...]

3. At the bottom of the Edit Contact screen, tap Ring Tone and Notifications . 4. Tap a notification type, and make your changes. 5. Tap Back . 6. Tap Back again. 7. Tap Save . Tip : You can also customize other settings for a contact, such as the notification volume level, and the LED color that flashes on your device when the contact sends you a [...]

Sort your contacts in the Contacts app By default, your contacts are sorted by first name, but you can also sort by last name or company name. 1. In the Contacts app, swipe down from the top of the screen. 2. Tap . 3. In the Sort Contacts by drop-down list, tap a sort option. Share a contact You can share a contact's details with others in .vc[...]

You can remove duplicates by merging contacts on your device, or by clearing your local data on your device. To remove duplicate contact entries by deleting your local device data, do the following: 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Accounts . 3. Tap . 4. Tap Clear Local Contacts . CAUTION : Clearing[...]

4. Set an alarm time, recurrence, tone, and snooze duration. 5. Tap Save . Tip : Once you have set multiple alarms, you can quickly adjust the different alarm times by touching and holding any of the dials outside of the clock face and sliding the dial around the clock face to your desired time. Manage your additional alarms 1. Tap > > . 2. D[...]

To cancel a snoozed alarm, tap the time at the bottom of the screen. Tap . Stopwatch 1. Tap > . 2. Tap . 3. To start a new lap, tap Lap . Timer Set the timer 1. Tap > . 2. Touch and hold the dial outside of the clock face. 3. Slide the dial around the clock face to your desired time. 4. Tap . Tip : The dial allows you to set the timer in one-[...]

Add a city to the world clock screen 1. Tap > . 2. Tap . 3. Enter a location. 4. Tap a city. Tip : After you add a city to the world clock screen, tap the city name to check the weather in that city. Delete a city from the world clock screen 1. Tap > . 2. Touch and hold a city. 3. Tap . Turn on bedside mode When bedside mode is turned on, you[...]

Customize your Bedside Mode notifications By default, all of your notifications are set to silent in Bedside Mode. You can change settings like the volume level and ringtone to personalize the Bedside Mode profile, or you can choose to hear a notification for only phone calls when your device is in Bedside Mode. 1. In the Clock app, swipe down from[...]

If malicious software is discovered in an app or game after it's available, the app or game is removed from BlackBerry World. Android apps Get apps and games designed for Android smartphones and install them on your BlackBerry device using the Amazon Appstore! Downloading and installing Android apps from the Amazon Appstore Create an Amazon ac[...]

Change your Android app installation settings 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > App Manager > Installing Apps . 3. Do any of the following: • To allow the installation of Android apps from sources other than the Amazon Appstore, turn on the Allow Apps from Other Sources to be Installed switch. ?[...]

Change the screen size of an Android app If an Android app does not appear correctly on your device, you can change the screen size of the Android app. 1. In an Android app, swipe down from the top of the screen. 2. Tap . 3. Tap a screen size. 4. Tap Change . Maps and GPS Keep moving in the right direction with BlackBerry Maps, GPS, and the Compass[...]

2. Do one of the following: • To view all of the search results as pins on the map, press the Enter key. • To view a specific search result as a pin on the map, tap a search result. 3. On the map, to view more information about the location, including phone numbers and reviews, tap the location name. 4. To get directions, next to a search resul[...]

To switch to one of the high-level views, do one of the following: • To view a list of directions to your destination, tap . • To view an overview of the route on a map, tap . To return to the street-level view of the route, tap . Show or hide traffic If traffic data is available, you can display it as you view a map, or view or listen to turn-[...]

2. Tap > . My places In BlackBerry Maps, you can find your favorites, recent places, and contacts' places on the My Places tab. Add a place to the Favorites screen 1. In the Maps app, tap > . 2. Tap . 3. On the Add Favorite screen, select a place from the list or tap New Entry . 4. If necessary, enter any additional information. 5. Tap S[...]

Clear your recent places You can clear the list of recently viewed places in BlackBerry Maps. Tip : If you have places that you want to keep so that you don't have to search for them again, add them as a favorite before you permanently clear the list. 1. In the Maps app, swipe down from the top of the screen. 2. Tap > Clear History . 3. Do [...]

1. In the Maps app, swipe down from the top of the screen. 2. Tap > Route Options . Switch between voice-guided prompts and tones BlackBerry Maps can prompt you about upcoming turns using voice directions or tones. 1. In the Maps app, swipe down from the top of the screen. 2. Tap > Navigation Audio . 3. Tap an option. Turn on Night Mode 1. In[...]

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Location Services . 3. Turn on Location Services . Change location permissions for apps You can review and remove any GPS location-related permissions that individual apps have requested. Some apps require specific permissions to work as expected. 1. On the home scre[...]

Browsing the Internet Use the BlackBerry Browser to browse the Internet quickly and conveniently on your BlackBerry device. Go to a website 1. Type a web address or search term into the address bar at the bottom of the BlackBerry Browser. 2. Tap Go . Change the current search engine After you change the search engine, the BlackBerry Browser continu[...]

Open, switch between, or close tabs In the BlackBerry Browser, tap . • To open a tab, tap . • To switch between tabs, tap a tab. • To close a tab, on the tab that you want to close, tap . Tip : Close a tab when you're finished with it to improve the performance of the Browser. Open a link in a new tab 1. In the Browser, touch and hold a [...]

Change the background color in reader mode Tap > . Find files that you downloaded After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and share it. In the Browser, tap > . Clear your list of downloaded files In the Browser, tap > > . Add a website to your home screen You c[...]

• To set a specific home page, tap My Home Page . Type a web address. • To show thumbnails of the webpages that you visited recently or frequently, tap New Tab Page . • To open the webpages from your previous Browser session, tap My Tabs From Last Time . Bookmarks and browsing history Bookmark your favorite webpages so that you can easily acc[...]

• To add a tag, touch and hold a bookmark. Tap . In the Add tags field, type a tag name. • To rename a tag, tap Tags . Touch and hold a tag. Tap . Type a new name for the tag. • To remove a tag from a bookmark, touch and hold a bookmark. Tap . Tap a tag. • To delete all instances of a tag, tap Tags . Touch and hold a tag. Tap . Delete a boo[...]

Website certificate icons Icon Description The website's identity has been verified by an extended validation certificate from a trusted certificate authority. The website's identity has been verified by a domain-validated certificate from a trusted certificate authority. Some parts of the website are secure and other parts of the website[...]

Change permissions for specific websites As you browse the Internet, you might grant permissions to allow websites to access information, such as your location. You can remove those permissions at any time. 1. In the Browser, tap > > Site Permissions . 2. Tap a website. Tap Edit . 3. Tap beside the permissions that you want to remove. 4. Tap [...]

Delete a smart tag from your device 1. In the Smart Tags app, tap > . 2. Select one or more tags that you want to delete. 3. Tap > . Create your own smart tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. You can create your own smart [...]

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3. Enter a title. 4. Tap Save File Manager You can use File Manager to view, save, zip, and share files and folders on your BlackBerry device. You can also access files that are saved in the cloud. Viewing files View files on your device To view a file in File Manager: 1. Tap a folder. 2. Tap a file that you want to view. To go back, tap . Tip : If[...]

1. Touch and hold a file or folder. 2. Tap . Tip : To change a file type, touch and hold a file. Tap > . Add a folder When you open File Manager, a list of pre-defined folders appears. To add a folder, do the following: 1. Navigate to where you want to add a new folder. 2. Tap . 3. Tap . Note : You might not have pre-defined folders on a connect[...]

Transferring files Share files 1. Touch and hold a file. 2. Tap . 3. Choose a destination. Tip : To share multiple files, tap > . Tap the files you want to share. Tap . Move a file 1. Touch and hold a file or folder. 2. Tap . 3. Navigate to where you want to move the file. 4. Tap Move . Copy a file 1. Touch and hold a file or folder. 2. Tap . 3.[...]

Unzip a file You can unzip files, and also preview their contents. When you unzip a file, a folder is created with the same name as the zip file. The unzipped contents can be viewed in this folder. • To preview the contents of a zip file, tap the file. • To unzip a file, touch and hold a zip file. Tap . Calculator You can use the Calculator app[...]

2. In The bill field, enter the total of the bill. 3. In the Tip field, enter a percentage. 4. In the Number of People field, enter the number of people you are splitting the bill with. 5. To round the totals up, tap the Round Upwards check mark. View your previous calculations 1. In the Calculator app, tap Calculator . 2. To view your previous cal[...]

Productivity and work Switch between your personal space and work space When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal space and work space. Tip : To differentiate between your personal space and work space, you can set a different wallpaper for your personal space. 1. From the h[...]

you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work space to access your work data. You can access both personal data and work data from certain places, such as Search. Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and perso[...]

• To unlock your work space and your device using the same password, turn on the Use as my device password switch. Type your device password. Type your work space password. • To set the maximum number of times you can type you work space password incorrectly, in the Password Attempt Limit drop-down list, select a number. Take care to remember y[...]

What content is in my work space and my personal space? If your administrator turns on BlackBerry Balance technology, your device data, apps, and network access are separated so that you have a work space and a personal space on your BlackBerry device. Work apps that are open appear with the icon on the home screen. Depending on the rules set by yo[...]

Description Apps and features • Smart Tags • Text messaging (SMS and MMS) • Twitter • Videos • Voice dialing • Weather • YouTube These apps and features are available in your work space and personal space. Your work data and personal data are displayed together. • BlackBerry Assistant • BlackBerry Blend • BlackBerry Hub • Blac[...]

Where is my picture that I just took? If your BlackBerry device uses BlackBerry Balance technology, you have a Camera app in your personal space and another in your work space. Pictures and videos taken using the camera in your personal space are stored in your personal space. All of the files saved to your media card are also stored in your person[...]

• If services aren't correctly activated on the SIM card in your device, try using a different SIM card or changing your wireless service plan. • If your device is running a version the BlackBerry 10 OS that your organization doesn't support, contact your administrator to update to a supported version. • If the EMM solution from Bla[...]

Using a mobile network connection might result in higher data charges. Add BlackBerry Blend to Quick Settings 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Quick Settings . 3. Select the BlackBerry Blend checkbox. If you have many quick settings items, you can swipe right or left to see BlackBerry Blend. Disconn[...]

If you're planning a trip to Paris, you can create a folder called "My Trip to Paris" in the Remember app. As you're browsing the Internet on your device, you can send trip-related websites to the folder. When you remember something you need to do before the trip, you can add a to-do item to the folder, and add a due date to the[...]

Add a due date and reminder time to a task When you add a due date to a task in BlackBerry Remember, your BlackBerry device adds the entry to the Calendar app. To receive a reminder, you must add a specific reminder time to your task. 1. While you're adding or changing a task: • To add a due date, turn on the Due Date switch. Tap Date . Sele[...]

2. Tap Settings > Accounts . 3. Tap an account. 4. On the Edit Account screen, turn off the Sync Tasks switch. Record a voice note in the Remember app You can use BlackBerry Remember to record voice notes. 1. In a note, a task, or on the Tasks or Notes screen, tap . 2. Tap . 3. Speak your voice note. 4. When you're finished, tap > Done .[...]

Convert an entry to a note or a task Depending on your email account, when you change an entry in the Remember app, you can convert its format, for example, from a note to a task. 1. Tap the folder name or, if your entry isn't saved to a folder, tap Unfiled . 2. Tap Task or Note . 3. Select a folder or tap None . Move an entry to a different f[...]

Search for an entry in the Remember app 1. Open a folder or task list. 2. In the search field at the top of the screen, start typing a search term. 3. Tap a result. Tip : You can also use the search field to add an entry. Just start typing and tap Submit . View Remember entries that have the same tag If you added tags to your BlackBerry Remember en[...]

Restart the app for the changes to take effect. Troubleshooting: Remember app I can't add due dates, tags, voice notes, or attachments to an entry If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry device, you might not be able to add due dates, tags, or attachments to[...]

BlackBerry World for Work In the BlackBerry World for Work storefront, you can find apps that your company recommends and apps and games that your company allows you to install. Apps that are required or recommended by your company are found on the Company Apps screen, while the apps that your company allows you to install are on the Public Apps sc[...]

you're traveling to find local points of interest, calculate currency exchange rates, and monitor the weather in the city you've traveled to. For more information on BlackBerry Travel, see the BlackBerry Travel User Guide . BlackBerry Work Drives You can use the BlackBerry Work Drives app to connect your BlackBerry 10 device to your organ[...]

Connect to Dropbox Connect to Dropbox provides a cloud storage space to save and store files off your device. With Connect to Dropbox, you can: • Back up your files for safekeeping. • Sync files across various devices so your latest information is available at your fingertips. • Access files from virtually anywhere. • Share your documents, [...]

Security and backup Passwords and locking There are several types of locks, PINs, and passwords that you can use to help protect your BlackBerry device. If you use your device for work, your organization might already have security settings in place, such as requiring a password to unlock your device. BlackBerry ID A BlackBerry ID is an email addre[...]

Your administrator may require you to set a work space password to protect files, apps, and data associated with your organization, such as your work email account. Your administrator sets rules to control whether you can use the same password for both your work space and device. If you enter your work space password more than the allowed number of[...]

To unlock the screen, swipe up from the bottom of the screen. Lock your device with a password Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a device password so that you can lock your device when it's in open view or not in use. 1. If you don't have a passwor[...]

Settings > Security and Privacy > Device Password . Turn on the Allow Apps to Extend Password Lock Time switch. To unlock your device, press the Power/Lock key. Swipe up from the bottom of the screen. When prompted, enter your device password. Lock your device with your work space password If your BlackBerry device uses BlackBerry Balance tec[...]

Your device might be network locked which allows your device to make a mobile network connection with only your current service provider. If you plan to travel internationally and you want to use a SIM card from another service provider, you might need to enter an unlock code. Tip : To see the current service provider associated with your device, o[...]

Display text when your device is locked You can display text on the screen of your BlackBerry device when the device is locked. For example, you can display a favorite quote, emergency contact information, or your own contact information so that if you lose your device, anyone who finds it can contact you. 1. On the home screen, swipe down from the[...]

BlackBerry Protect BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device's data if your device is ever lost or stolen. You can manage up to seven devices from your BlackBerry Protect account. Finding and protecting a lost device After you turn on BlackBerry Protect in your device set[...]

Security settings You can set and change the security settings for applications on your BlackBerry device, and set up parental controls to restrict or limit access to features and content. You can use a smart card, and import certificates from your computer to increase the security of data on your device. And if you need to permanently delete all d[...]

Related information Turn off your device , 137 Wipe your device to delete your data Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, [...]

Import a certificate from your computer 1. Do one of the following: • To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB cable. If necessary, on your computer, enter your device password. • To import the certificate using a Wi-Fi connection, on your device, swipe down from the top of th[...]

Use two-factor authentication Two-factor authentication lets you use a smart card and the password for your BlackBerry device or work space to unlock your device. The Smart Password Entry feature is designed to make it easier for you to enter your passwords on your device. Your device can remember the format of the password you type in a password f[...]

Turn off LED notifications for a smart card The red LED flashes when your BlackBerry device accesses data on a smart card. You can turn off this indicator. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > Smart Card . 3. Turn off the LED Activity Indicator switch. Password Keeper You can u[...]

Manage password records In the Password Keeper app, do any of the following: • To add a record, tap . Enter the required information. Tap Save . • To edit a record, tap the record. Tap . Edit the information. Tap Save . • To copy a record, touch and hold a record. Tap . • To make a record a favorite, touch and hold a record. Tap . Favorites[...]

2. Tap > Change Password Keeper Password . 3. Complete the instructions on the screen. Lock Password Keeper 1. In the Password Keeper app, swipe down from the top of the screen. 2. Do any of the following: • To lock Password Keeper manually, tap . • To change when Password Keeper locks automatically, tap . Turn on or turn off any of the Lock[...]

To make a password more secure, change the password in Password Keeper and on the associated website. Prevent password and username copying If you turn off the copy feature, you must enter your passwords and usernames manually. 1. In the Password Keeper app, swipe down from the top of the screen. 2. Tap . 3. Turn off the Allow clipboard copy switch[...]

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