BT In Touch 2000 manual

1 For use with a Caller Display network service * BT In T ouch 2000 pack age User guide for the BT In T ouch 2000 User Phone, BT In T ouch P endant and BT In T ouch 2000c Carer Phone[...]

2 * FOR USE WITH A CALLER DISPLA Y NETWORK SERVICE A Caller Display network service has to be set up by B T or your network service provider and you need to be connected to a digital exchange. Please note • Please staple your receipt to this page to ensure you are able to show proof and date of purchase. • Please record the product serial numbe[...]

3 W elcome to the BT In T ouch 2000 pack age 5 How the BT In T ouch 2000 pack age works 6 Basic emergency sequence 7 Unpacking 10 Sa fety instructions 11 BT In T ouch 2000 User Phone and Pendant 13 At a glance - In T ouch 2000 User Phone 14 Setting up y our BT In T ouch 2000 User Phone 16 Setting up the emergency facility on your BT In T ouch 2000 [...]

4 Welcome User Phone & Pendant Carer Phone T esting in an emergency situation 4 Carer options BT Select Services B T In T ouch[...]

5 Welcome W elc ome t o the BT In T ouch 2000 pack age Many people welcome the peace of mind of knowing that they and their loved ones are safe and cared for . This gives them the confidence to live their lives to the full. If you, a friend, or a family member need a little extra suppor t - maybe because of age, disability , illness or living alone[...]

6 Welcome The BT In T ouch 2000 package comprises 2 BT In T ouch phones and a BT In Touch Pendant. The User (that is, the person who may requir e assistance) will use the BT In T ouch 2000 User Phone and the BT In T ouch Pendant ; the Carer (that is, the person to be contacted in the event of an emergency) will use the BT In T ouch 2000c Carer Phon[...]

First emergency number is called 7 Welcome Basic emer gency sequenc e Carer and User speak ‘handsfree’ via the loudspeaker . The Carer can clear the call and make an emergency call or further call, such as 999, at any time - even if the User has not ended the call. The Carer must enter the 555 emergency code to speak to the User and stop the em[...]

8 Welcome Using the Emergency button In the event of an emergency the User simply presses the Emergency button on the BT In T ouch 2000 User Phone or BT In Touch Pendant. This star ts the emergency sequence, confir med by a flashing orange light on the BT In T ouch 2000 User Phone and a series of beeps. The BT In T ouch 2000 User Phone then dials t[...]

9 Welcome During the emergency call, if there is a lot of background noise at the BT In Touch 2000 User Phone, the Carer can pr ess the 9 button. This mutes the User’s voice so that only the Carer can be hear d. The Carer can then calm the situation without any inter fer ence. Amplifying the User’ s voice If the Carer is having dif ficulty in h[...]

10 Welcome Unpacking When unpacking you should have: In the unlikely event that anything is missing, please contact your place of purchase immediately . BT In T ouch 2000 User Phone 1 mains adaptor W all plugs and screws 6 x AA batteries 1 base stand for wall-mounting or raised mounting BT In T ouch 2000c Carer Phone 1 mains adaptor W all plugs and[...]

11 Welcome Use the power adaptor and the batteries supplied. Spare batteries and power adaptors are available from BT Shops. The power adaptor item code is: 870629. W e advise against placing these products on antique, veneer ed or wooden sur faces as damage may occur . Do not use the BT In T ouch phones in damp, humid conditions such as bathrooms.[...]

12 Welcome[...]

13 User Phone & Pendant BT In T ouch 2000 User Phone and In T ouch P endant[...]

14 User Phone & Pendant A B C G H I J K L P Q R S T U V Handsfree V o l u m e Redial Store S R Dial Calls Dire At a glanc e Calls button* Use to access the Calls List (the list of numbers that have called you). Handset hook When the phone has been wall- mounted, it keeps the handset in place. Store button Use to store phone numbers in the Quick[...]

15 User Phone & Pendant D E F M N O W X Y Z e Cancel Secrecy ctory Setup Announce Quickdial memory label For keeping a recor d of your emergency contact numbers. Handset park (for wall-mount use only) When you leave the phone during a conversation, you can place the handset on here. Display Displays time and date, call information and User pr o[...]

16 User Phone & Pendant Important The BT In Touch 2000 package is only completely operational once both phones, the BT In Touch Pendant and cer tain network ser vices have been successfully installed and the whole system has been tested. W e recommend that you install the BT In Touch 2000 User Phone and BT In T ouch Pendant first, and then inst[...]

17 User Phone & Pendant Open the batter y cover on the underside of your BT In T ouch 2000 User Phone. Inser t the 6 x AA Alkaline batteries. IMPORT ANT The batteries act as a stand-by power source in the event of the mains power being disconnected. If at any time you find that the batter y power has been used, you should immediately replace al[...]

18 User Phone & Pendant 6 Connect the power cable Plug the power cable into the socket on the underside of your BT In T ouch 2000 User Phone as shown. The cable needs to be pressed into its channel to keep it out of the way . The way you do this will depend on how you have positioned your phone (with or without the base stand, wall-mounted or n[...]

19 User Phone & Pendant • W all-mounted using the base stand. See ‘ Desk and wall-mounted phone positions ’ on page 90. 9 Setting time and date (with Caller Display) If you have already subscribed to a Caller Display network ser vice, the time and date on the display will be set automatically when the first incoming phone call is received[...]

20 User Phone & Pendant Press the Setup button (month flashes). Press the - / + on the V olume button to select the month. Press the Setup button (day flashes). Enter the day using the keypad. Press the Setup button to confir m the setting. W arning alerts If you hear one of the emergency war ning aler ts, such as “No mains power” , “Plea[...]

21 User Phone & Pendant Set ting up the emergency facilit y on y our BT In T ouch 2000 User Phone Entering emergency contact phone numbers IMPORT ANT It is impor tant that you set up your emergency Carer contact numbers correctly . To do this, first enter the phone numbers and names of the Carers into the Quickdial memories. Then separately giv[...]

22 User Phone & Pendant Press the Store button. The display then shows: Enter a name for this phone number . Use the keypad to type in letters by pressing the r elevant number buttons, until the letter you want is shown. For example, to show ‘ JOHN ’. Press the 5 button until the display shows J . Press the 6 button until O is shown. Press [...]

Press the Quickdial memor y buttons you wish to give emergency status. The display shows the memories you have selected for emergency status, for example: Press Store . The emergency status is announced, e.g. “Emergency status on” or “Emergency status of f ” . The display shows the memories you have set with emergency status, such as: These[...]

24 User Phone & Pendant Changing Quickdial memory numbers Y ou can only change a Quickdial memor y number when the emergency status has been removed fr om that number . See ‘To confirm and change which numbers have emergency status’ on page 23. T o change a number stored in the memor y , repeat the pr ocess for storing numbers, but enter th[...]

25 User Phone & Pendant Small, lightweight and waterproof, the BT In Touch Pendant acts as a por table emergency button for the BT In Touch 2000 User Phone. When pressed in an emergency , the BT In Touch Pendant contacts the BT In Touch 2000 User Phone which star ts dialling the stored emergency numbers. In a non-emergency , the BT In Touch Pen[...]

26 User Phone & Pendant Registering your BT In T ouch Pendant(s) Before using your BT In Touch Pendants for the first time, you need to register them to your BT In T ouch 2000 User Phone. When attempting to register your BT In Touch Pendant, if no emergency contact numbers have been stored with emergency status, when the Pendant button is press[...]

The maximum range in a clear line-of-sight of the BT In T ouch Pendant is 50m, but this operating range may var y depending on cer tain conditions. For example: • Y ou are too far fr om the phone - the maximum range in a clear line of sight, that is, with no obstr uctions, is 50m. • Y ou have another radio device or transmitter situated near yo[...]

BT In T ouch Pendant life The BT In T ouch Pendant will nor mally work for about 5 years (based on 2 presses per day). The BT In T ouch Pendant is a sealed unit which does not requir e maintenance. When the batteries are low and you wish to buy a replacement BT In Touch Pendant, simply ring BT on Free fone 0800 800 150 or ring the product Helpline [...]

29 User Phone & Pendant Using the BT In T ouch Pendant in an emergency T o use the BT In Touch Pendant in an emergency , you simply pr ess the P endant button. The small red light will flash to confir m that the P endant button has been pressed. Y our BT In Touch 2000 User Phone will dial the stored emergency contact numbers you have programmed[...]

30 User Phone & Pendant The emergency announcement is the message which will be heard by the Car er when they answer an emergency call. The announcement tells the Carer that ther e is an emergency but can also convey impor tant infor mation about the User , for example “I am an asthmatic and my call-out doctor’s phone number is...” . When[...]

31 User Phone & Pendant announcement is...” and then the new personal message. If you wish to hear the new announcement again, press and r elease the Announce button. T o check the emergency announcement Lift the label sur r ounding the Quickdial memor y buttons to reveal the Announce and Setup buttons. Press and release the Announce button. [...]

32 User Phone & Pendant Starting an emergency call There ar e two ways to star t the emergency sequence on the BT In T ouch 2000 User Phone - from your BT In Touch Pendant and from your BT In T ouch 2000 User Phone itself. From your BT In T ouch Pendant Press the P endant button on the BT In T ouch Pendant, the light will flash to confir m that[...]

33 User Phone & Pendant Firstly , the User will hear the message “Don’t worr y we are tr ying to contact help” . They will then hear the BT In T ouch 2000 User Phone phone dialling the emergency contact numbers and the emergency announcements being played (see ‘Emergency announcements’ , on page 30). When the emergency call is answere[...]

Handsfree 34 User Phone & Pendant The BT In T ouch 2000 User Phone in normal use Making and receiving calls T o make a call Lift the handset and listen for a dialling tone. Dial the number you requir e. T o end the call, replace the handset. T o make a non-emergency call to a Carer Because your Carer numbers have been allocated emergency status[...]

Handsfree Handsfree Handsfree 35 User Phone & Pendant T o receive a call When the phone rings, either: Pick up the handset and speak. Or Press the Handsfree button. Or Press the P endant button. Using handsfree The handsfree featur e allows you to use the phone without picking up the handset, giving you more fr eedom while you are speaking on t[...]

2:39 pm 15 APR 0181 100 5678 2:39 pm 15 APR 0181 100 5678 Calls Calls Dial Handsfree Redial 36 User Phone & Pendant Redial T o redial the last number dialled Lift the handset or press the Handsfree button. Press the Redial button. The phone will automatically dial the last number dialled. Calls button and Calls List Important Y ou must have sub[...]

T o delete an individual call from the Calls List Press and hold down the Calls button to scroll through the Calls List until you come to the entr y you wish to delete. Press the Cancel button twice in quick succession. Y ou will hear 2 beeps and the display will show: (after first press) T o delete all calls from the Calls List Display any call fr[...]

SELECT LOCATION Directory Store R Using the R (Recall) button This button is used with some network ser vices or if your phone line is connected to a switchboard. T o find out more about BT Select Ser vices, refer to page 85, or call BT on Free fone 0800 800 150 . Secrecy T o use the Secrecy button This allows you to talk to someone in the same roo[...]

Directory Dial 39 User Phone & Pendant The display shows the number of entries (up to 10). Enter the phone number . Press the Store button. The display shows: Enter the name of the person you wish to store (see page 23 for how to enter names). Please note When storing and editing names and numbers, you can use the - / + on the V olume button to[...]

Cancel Using your Cancel button to stop an emergency call The Cancel button has a dual function. It can be used to stop an emergency call and also to delete entries in the Calls List and Director y . T o stop an emergency call Press and hold down the Cancel button until the emergency light stops flashing and beeping. Y ou will then hear a double be[...]

TELEPHONE LINE DISCONNECTED 41 User Phone & Pendant T elephone line disconnected When the phone line cord is not connected to the phone line socket, the phone will announce “Telephone line disconnected” and the display will show: Optional settings of the BT In T ouch 2000 User Phone Y ou can use the Setup button, located under the memor y l[...]

9 SECOND DELAY SETUP 1 SECOND DELAY SETUP T o set the emergency cancel timer Lift the Quickdial memor y label to reveal the Setup button. Press the Setup button. Then press the 2-digit code to change the relevant setting: 10 The emergency cancel timer is set to a 1-second delay (the default setting.) The display will show: 11 The emergency cancel t[...]

43 User Phone & Pendant Setup Setup G H I A B C Returning your BT In T ouch 2000 User Phone to its factory settings Follow the procedur e below to restore the original settings. T o return your BT In T ouch 2000 User Phone to its factory settings Lift the Quickdial memor y label to reveal the Setup button. Press the Setup button. The display sh[...]

44 User Phone & Pendant[...]

45 Carer Phone BT In T ouch 2000c Carer Phone[...]

A B C G H I J K L P Q R S T U V Handsfre V o l u m e Redial Store R Dial Calls Dire 46 Carer Phone At a glanc e Calls button* Used to access the Calls List (the list of numbers that have called you). Handset hook When the phone has been wall-mounted, it keeps the handset in place. Store button Use to store phone numbers in the Quickdial memories an[...]

D E F M N O W X Y Z ee Cancel Secrecy Div ert ectory c Setup Handset park (for wall-mount use only) When you leave the phone during a conversation, you can place the handset on here. Dial button Press to dial a number shown in the display . Directory button Use to access numbers stored in the director y . Cancel Button Stops the BT In Touch 2000c C[...]

48 Carer Phone Set ting up y our BT In T ouch 2000c Car er Phone Please follow all the steps in the order shown. IMPORT ANT T o benefit from all the functions of the BT In T ouch 2000 package, the Carer must subscribe to a Caller Display network service before following the setting-up instructions. Important The BT In Touch 2000 package is only com[...]

RINGER VOLUME HI LOW OFF RINGER R1 R2 R3 49 Carer Phone Wa r n i n g Before installing (or replacing) the batteries, the phone must be disconnected from the phone line and the mains power . Open the batter y cover on the underside of your BT In T ouch 2000c Carer Phone. Inser t the 6 x AA Alkaline batteries. Please note The BT In Touch 2000c Carer [...]

50 Carer Phone 6 Connect the power cable Plug the power cable into the socket on the underside of your BT In T ouch 2000c Carer Phone as shown. The cable needs to be pressed in to its channel to keep it out of the way . The way you do this will depend on how you have positioned your phone (with or without the base stand, wall-mounted or not). See ?[...]

51 Carer Phone 9 Setting time and date (manually) If you have not subscribed to a Caller Display ser vice, you can set the time and date manually . T o set the time and date manually Y our BT In T ouch 2000c Carer Phone uses the 12-hour clock. Lift the label sur r ounding the Quickdial memor y buttons to reveal the Setup button. Press the Setup but[...]

52 Carer Phone For your BT In T ouch 2000c Carer Phone to function properly , you must subscribe to a Caller Display and Call W aiting ser vice and programme your phone with the names and phone numbers associated with your User(s). Please note Y ou must check with your telecoms network provider that Caller Display with Call W aiting can be provided[...]

Press the 6 button until O is shown. Press the 4 button until H is shown. Press the 6 button until N is shown. Please note When storing and editing names and numbers, you can use the - / + on the V olume button to move the cursor left and right or add a space and the 1 button to enter + or - in the name, for example. Mum + Dad. If you wish to enter[...]

OPERATE DIAL TO SET DIVERT Divert 54 Carer Phone T o confirm and change which numbers have emergency status Press the Store button. Press the # button. The display shows, for example: Press the appr opriate M1 / M2 / M3 memor y buttons to toggle between emergency status on/of f. Press the Store button to confirm. Please note It is recommended that [...]

OPERATE DIAL TO CANCEL DIVERT 55 Carer Phone Press the Dial button. Y ou may hear instr uctions from your network. Enter the phone number you wish to diver t all calls to. When confir med by the network, replace your handset. Please note Not all networks will give voice confirmation. The network will now automatically divert all incoming calls to t[...]

56 Carer Phone If you (the Carer) have subscribed to a Caller Display network ser vice and allocated Quickdial numbers with emergency status, then the BT In T ouch 2000c Carer Phone will aler t you ever y time an emergency call comes in from the User’s number . In the event of an incoming emergency call, the BT In T ouch 2000c Carer Phone will ri[...]

57 Carer Phone Call handling options to help the Carer during an emer gency call During an emergency call, you can remotely control cer tain functions of the BT In Touch 2000 User Phone. T o amplify your voice for the User If you think that the User is unable to hear you, you can amplify your voice through the loudspeaker on the BT In T ouch 2000 U[...]

58 Carer Phone T o do this, you should hang up either by replacing the handset or pr essing the Handsfree button. Y ou ar e now able to dial another number . In addition to ‘clearing down’ your BT In T ouch 2000c Carer Phone, if you wish to clear down the BT In T ouch 2000 User Phone , retur ning it to an idle state (i.e. so the User is able to[...]

The BT In T ouch 2000c Car er Phone in normal use 59 Carer Phone T esting in an emergency situation 4 Carer options BT Select Services Making and receiving calls T o make a call Lift the handset and listen for a dialling tone. Dial the number you requir e. T o end the call, replace the handset. T o dial a Quickdial memory number Lift the handset, o[...]

Handsfree Redial Handsfree Handsfree Handsfree V o l u m e V o l u m e 60 Carer Phone Using handsfree The handsfree featur e allows you to use the phone without picking up the handset, giving you more fr eedom while you are speaking on the phone. Y ou can hear the caller’s voice through the built-in speaker . Y ou can adjust the speaker volume wi[...]

PRESS CANCEL TO DELETE DELETED then Cancel 2:39 pm 15 APR 0181 100 5678 Calls 61 Carer Phone Calls button and Calls List Y our BT In Touch 2000c Carer Phone can store up to 30 incoming numbers with the time and date of each call. If you have stored the name of the person in the Director y , then the name will be displayed, rather than the number . [...]

ENTRIES XX ENTER NUMBER THEN PRESS STORE then ENTER NUMBER 0181 100 5678 2:39 pm 15 APR SELECT LOCATION Store Calls Directory LIST EMPTIED Cancel 62 Carer Phone T o delete all calls from the Calls List Display any call from the Calls List. Press and hold down the Cancel button for about 6 seconds until the display shows: T o copy numbers stored in [...]

R 63 Carer Phone Using the Quickdial memories Y ou should have already stor ed your User numbers as Quickdial memor y numbers. (See page 52). T o dial a Quickdial memory number Lift the handset, or press the Handsfree button. Press the r equired Quickdial memor y button, for example M1 , M2 or M3 . The number stored on that Quickdial memor y button[...]

Dial Directory 64 Carer Phone Directory Y ou can store up to 10 names and numbers in the Director y . Please note When storing and editing names and numbers, you can use the - / + on the V olume button to move the cursor left and right and add a space and the 1 button to enter + or - in the name, for example Mum + Dad. If you wish to enter a pause [...]

PRESS CANCEL TO DELETE Cancel Directory 65 Carer Phone Deleting entries from the Dir ectory Press the Directory button r epeatedly until the display shows the entr y you wish to delete. Press the Cancel button twice . The display shows: (after first press) Y our entr y has now been deleted. T o use your Cancel button The Cancel button has a dual fu[...]

66 Carer Phone Please note The maximum back-up period is 7 hours - however , if the phone is in constant use, the back-up period could be as little as 1 hour . T elephone line disconnected When the telephone line cord is not connected to the telephone line socket, the display will show: Optional settings for the BT In T ouch 2000c Car er Phone Y ou[...]

67 T esting in an emergency situation W e recommend that you test your BT In Touch 2000 Package at regular inter vals to ensur e that all elements are working pr operly and that the system is set up properly . T esting the package is par ticularly impor tant after setting up for the first time. Please Note Y ou will need two people to test whether [...]

68 T esting in an emergency situation At the BT In T ouch 2000 User Phone Press the orange Emergency button on the BT In T ouch Pendant. If you have not given emergency status to any of your Quickdial memor y numbers, you will hear 3 beeps and the message “W ar ning. No emergency numbers” when you press the Emergency button on the BT In Touch P[...]

69 T esting in an emergency situation At the BT In T ouch 2000 User Phone continued... Both the User and the Carer will hear the emergency announcement: “Emergency Call (plus any personal message) . Emergency Call. Please enter the 3 digit code” This will continue until the 3-digit code ( 555 ) is entered by the Car er . Because there is no r e[...]

70 T esting in an emergency situation At the BT In T ouch 2000 User Phone continued... Now press the Emergency button again, this time on the BT In T ouch 2000 User Phone. The display shows the name of the first Carer contact and their number is dialled. Have a shor t handsfr ee conversation with the Carer . Test that you can only speak in handsfre[...]

71 T esting in an emergency situation At the BT In T ouch 2000 User Phone continued... Y ou will hear the Carer hang up and the User Phone will automatically clear down. Now make another Emergency Call by pressing the Emergency button. Y ou will see the Handsfree LED go out and the display will retur n to an idle state. At the BT In T ouch 2000c Ca[...]

72 T esting in an emergency situation T esting the range of your BT In T ouch Pendant Now test the range of your BT In T ouch Pendant in your home environment - you may want to use 2 people to do this. Press the P endant button in dif ferent locations around the house and gar den to make sure that your BT In T ouch 2000 User Phone is able to pick u[...]

73 T esting in an emergency situation Or Enter 10 from the keypad (for a 1-second delay). Press the Setup button. Y ou will hear a double beep to confir m. IMPORT ANT After running the test, return the emergency timer to the setting you wish to use in an emergency . Incoming emergency call when you are alr eady on the line If you are on a call with[...]

74 4 Carer options The BT In T ouch 2000 package facilitates easy contact between a person (the User) and the people who look after them (the Carers). Over time, the level of care r equired by the User is likely to change. Fur ther mor e, the Carer’s situation may also change and they may not be able to of fer the level of suppor t requir ed. The[...]

75 4 Carer options Emer gency sequenc e for ‘Car er option’ The BT In T ouch 2000 User Phone continues the emergency sequence - • If the Carer (1, 2 or 3) does not answer the call within 1 minute, or the call is answered but the 555 emergency code is not entered. - until the call is answered by a Carer and 5 5 5 is entered Carer 1 Carer 2 Car[...]

* This option requires subscription to a careline ser vice pr ovider - not BT . *Careline service provider Carer 1 Carer 2 Carer 3 76 4 Carer options 2. Carer + Car eline option* Where you take a low-cost, part-time subscription to a careline service pr ovider Up to 3 of the BT In T ouch 2000 User Phone’s Quickdial memor y buttons can be set with[...]

77 4 Carer options If Carer 3 does not stop the sequence, the careline service provider is called If Carer 1 does not stop the sequence, Carer 2 is called If Carer 2 does not stop the sequence, Carer 3 is called Emer gency sequenc e for ‘Car er + Car eline’ option Carer 2 Carer 3 Careline service provider Careline operator speaks to the User vi[...]

*Careline service provider *Careline service provider * This option requires subscription to a careline ser vice pr ovider - not BT . 78 4 Carer options 3. Careline option* Where the car eline service provider answers all emergency calls If you wish, you can choose to use a careline ser vice provider as your only contact number in an emergency . Y [...]

79 4 Carer options Emer gency sequenc e for ‘Car eline ’ or ‘Car eline Holiday’ options 24hr Careline service provider BT In T ouch 2000 User Phone makes call direct to Car eline Careline operator speaks to the User via the loudspeaker , taking any necessary emergency action User listens and speaks to the careline operator ‘ handsfr ee ?[...]

80 4 Carer options Car er emer gency memo c ar d W ith your BT In Touch 2000 package, you will have received an emergency memo car d. If you misplace or lose this card, you can take a copy of this page for a quick refer ence of what happens in an emergency . B T In T ouch 2000 package For all technical product enquiries, ring the BT Product Helplin[...]

81 4 Carer options Set ting up suppor t from a c areline ser vic e pro vider How to subscribe to your careline service provider Once you have decided on a careline ser vice provider , you should contact them to ar range your subscription. For more infor mation on careline ser vice pr oviders, see pages 102/3. Y our careline ser vice provider will g[...]

Setting the Carer + Car eline option T o use the Carer + Car eline option you should store your Car er numbers as nor mal, making sure to give them emergency status. See ‘Giving emergency status to numbers’ , on page 23. The careline ser vice pr ovider will then program your BT In Touch 2000 User Phone with their emergency contact number . T o [...]

SETUP G H I 83 4 Carer options BT Select Services 3. When the programming is complete your BT In T ouch 2000 User Phone will clear down automatically . 4. T o ensure that the pr ogramming has been successful, make a test call by pressing the Emergency button (phone or Pendant). Setting the Careline Holiday option T o set the Careline Holiday option[...]

84 4 Carer options The display changes to: Press the Setup button. Y ou now hear a double beep to confir m that the Carer option has been restor ed. Returning the BT In T ouch 2000 User Phone to its factory settings Follow the procedur e below on the BT In T ouch 2000 User Phone to restor e its original settings. T o return the BT In T ouch 2000 Us[...]

85 BT Select Services The BT In T ouch 2000 User Phone and 2000c Carer Phone enable you to take advantage of a number of BT Select Ser vices provided you are connected to the BT network. If you ar e connected to a dif fer ent network provider , please contact them for details of their ser vices. Important For your BT In Touch 2000c Carer Phone to f[...]

86 BT Select Services Caller Display with Calls List: If the call is not answered, the caller’s number (and name) are stor ed in the Calls List. Y ou can display and dial any number from the Calls List at the touch of a button. Please note If you are connected to a network other than BT , you will first have to subscribe to that network’s Calle[...]

87 BT Select Services To switch Call Diversion of f: Lift the handset or press Handsfree . Press the # button. Enter the relevant diversion code. ( 21 , 61 or 67 ) Press the # button again and listen to the confir mation announcement of your instr uctions. To check Call Diversion has been set: Lift the handset or press Handsfree . Press the ✱ but[...]

J K L G H I D E F 88 BT Select Services T o check the Call W aiting setting Lift the handset or press Handsfree . Press the ✱ button. Press the # button. Press the 4 button. Press the 3 button. Press the # button. Listen to the announcement. T o use Call W aiting If you wish to take the second call, press the Recall button. Then use the Recall bu[...]

Handsfree 89 BT Select Services Three W ay Calling This lets you talk to 2 people at the same time. This is a subscription charge for this ser vice. T o use Three W ay Calling When you are already talking to one caller: Press the Recall button. Y our cur r ent caller is put on hold. Y ou hear the dialling tone. Dial the second phone number . When t[...]

90 Desk and wall-mounting Desk and w all-mounted phone positions Please note Check that you have installed the batteries and set your base switches to the settings you want before you attach the base stand. See page 16 (User Phone) or page 48 (Carer Phone). Both of your BT In T ouch Phones can be positioned in 3 ways: • Flat on a table or desk. ?[...]

91 Desk and wall-mounting Inser t the base stand into the holes in the base of your phone marked ‘RAISED’. Y ou may need to push quite hard to fix it secur ely . W all-mounted Y our BT In Touch Phones can be wall-mounted using the screws and wall plugs pr ovided. Please note Before you wall-mount your BT In T ouch Phones, check that: The wall c[...]

92 Desk and wall-mounting Rotate the handset hook 180˚ so that you can hang up the handset when the phone is wall-mounted. Hang the holes on the back of the phone over the screwheads and gently pull the phone downward to make sur e it is securely in place. Feed the phone line through the bottom of the wall-mounted base stand to allow the cable to [...]

93 Maintenance Maint enanc e General Simply clean your BT In T ouch Phones with a damp cloth (not wet) or an antistatic wipe. Never use a dr y cloth as this may cause a static shock. Service Within guarantee If you experience a problem with your BT In T ouch 2000 User Phone or BT In Touch 2000c Carer Phone, you should contact the BT In Touch Produc[...]

94 Maintenance Ordering additional BT In T ouch Pendants The batter y low war ning will star t to flash when your BT In T ouch Pendant has about a year’s life remaining. This should give you ample time to order a new BT In Touch Pendant. The batteries cannot be replaced, therefor e you must order a new BT In Touch Pendant. Y ou will need to regis[...]

95 Help and advice What is the 3-digit code to stop the emergency sequence? The Carer must pr ess the 5 button thr ee times. Emergency calls The emergency ser vices can be contacted in the UK by dialling 999 or 112 which is valid in any countr y that is a member of the EC. No dial tone Is the telephone line cord plugged into the telephone socket? C[...]

96 Help and advice Spare batteries AA Alkaline batteries are available fr om BT Shops. Battery/old BT In T ouch Pendant disposal Do not immerse the batteries in water . Do not throw the batteries or the old BT In Touch Pendant into fire, or dispose of them with ordinar y domestic refuse. Y our batteries contain cadmium. Check your local regulations[...]

97 Help and advice BT In T ouch 2000 User Phone will continue to dial the next emergency contact number . Someone else is using the telephone line in the User’ s home in the event of an emergency If the User presses the Emergency button (phone or Pendant) but another person is already using the telephone line, the BT In T ouch 2000 User Phone wil[...]

98 Help and advice My BT In T ouch Pendant does not work Check that you have successfully register ed the BT In T ouch Pendant and that your BT In T ouch 2000 User Phone is properly installed with mains power , batteries and the telephone line is connected to the phone socket. Check that the BT In T ouch Pendant batteries are not low or dead - you [...]

99 Help and advice Also check that the Quickdial memories have been given emergency status on both the BT In T ouch 2000 User Phone and 2000c Carer Phone. T o find out more about BT Select Ser vices including Caller Display , ring BT on Free fone 0800 800 150 . Number withheld Any telephone number used for either the User or Carer in an emergency s[...]

100 T echnical specification T echnic al specific ation for the complete BT In T ouch 2000 package BT In T ouch Pendant Radio frequency ........................................173MHz T ransmitted power ....................................Less than 10mW Range .......................................................50 metres free-field Impor tant note[...]

101 T echnical specification BT In T ouch 2000c Carer Phone Power supply ............................................12V ,300mA Batteries....................................................6 x AA Alkaline Standby power .........................................7 hours Signalling...................................................T one Recall key func[...]

102 Information Wher e to go for more information BT In T ouch Product Helpline If you are experiencing dif ficulties with any element of your BT In T ouch 2000 package and the user guide has not been able to help, call the BT In T ouch Product Helpline on 0845 6011 406 . Y our conversation may be r ecorded for training and quality assurance purpos[...]

103 Information Information on carelines Dif fer ent careline ser vice pr oviders of fer dif fering levels of ser vice. Some providers will be in your local area while others will of fer a consistent level of ser vice across the whole countr y . For mor e infor mation, you should contact one of the following: The Princess Royal T rust for Carers 01[...]

104 Index Index 141 34,38,59 1471 89 555 7,56 999 calls 24 Advice 95 Aerial (Pendant) 18 Batteries Carer Phone: disposal 96 installation 48 recommended type 49 replacement 48,95 User Phone: disposal 96 installation 16 recommended type 17 replacement 16, 95 Call Diversion 86 Call Retur n 89 Call W aiting 87 Caller Display 85 Calls button 36,61 Calls[...]

105 Index Emergency announcements 30 checking 31 deleting 31 recor ding 30 Emergency button 7,8 Emergency call 3-digit code 56 amplification (cancel) 57 amplifying (Carer) 57 amplifying (User) 57 announcements 31,32 answering (Carer) 56 cancelling 33,40,58 controlling 56 fur ther calls 57 initiating (User) 32 line in use (Carer) 58,73 line in use ([...]

106 Index Positioning your phone 18,50 Power cable 18,50 Quickdial memor y numbers changing numbers 24,63 dial 34,59,63 storing 52 Recall 38,63 Receiving a call 35,59,60 Redial 36,60 Retur ning to factor y settings 43,84 Ring Back 88 Ringer tone 17,49 Ringer volume 17,49 Safety instr uctions 11 Secrecy 38,63 Select Ser vices 85 1471 Call Retur n 89[...]

107 Index[...]

Offices worldwide The telecommunications ser vices described in this publication are subject to availability and may be modified from time to time. Ser vices and equipment are pr ovided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any par t of any contract. © British Te[...]