Cadence Telephony manual

NexPath T elephony Server User ’ s Guide NexPath Cor poration 2972 Scot t Boulevard Santa C lara, Calif ornia 950 54 PN3097, Rev . G (408) 23 5-8916 March 7, 2001 user.bk Page 1 Wednesday, March 7, 2001 10:34 AM[...]

Copyright © 1997-2 001 NexPath Corpora tion Santa C lara, CA 950 54 F o rS o f t w a r eR e l e a s e6 . All rights reser ved. This product an d related documen tation are protected by copy right and distr ibuted under lice nses restricting its u se, copying, distr ibution, and d ecompilation. No p art of this product or related documentation may [...]

NTS SER VER HARDW ARE LIMITED W ARRANTY THIS IS TO CERTIFY that the Nex Path NTS Server hardwar e ("NTS Ser ver") is hereby warranted to b e free of all defects in material and workmanship for o ne (1) year from the date of initial purchase. Thi s Warranty does not apply to a defect caused by negligence, mis use, accidents, acts of God, o[...]

user.bk Page 4 Wednesday, March 7, 2001 10:34 AM[...]

i CHAPTER 1 Intr o duction 1 Where to go for assistance 4 Support Policies 4 Legal Notices 5 CHAPTER 2 T elephone Op erati ons 7 General Concepts 7 Hook-flashe s 8 Beeps and rings 9 Ring Ca dence 10 Call distribution gr oups 11 Ring g r oups and P ickup groups 11 Extensio ns nu mbers in t he NexP ath T e lep hony Se rver 12 System spe ed dial numb [...]

User’s Guide ii Call For ward ing 16 Forwar d Calls 16 Cance l Forw ar d ing 16 Call Waiting 19 Enable Ca ll W aiting 19 P i c ku paW a i t i n gC a l l 19 Swap Bet ween a C urrent Call and a Cal l on Hol d 19 Cancel Ca ll W ai ting 19 Clear 21 Clear ing a Comman d Seque nce 21 Conference Ca lls 22 Set Up Confe r enc e 22 A d dT oC o n f e r e n [...]

iii T able of Cont ent s Outside Lines 37 Obtain an Outside Line 37 Paging (Pub lic Address) 38 Park Orbits 39 Passwords 41 Enter Pas sword 41 Chan ge Pass wor d 41 Pick up 43 Pick Up Ring Gr oup 43 Pick Up Any Ringin g Phone 43 Pick Up Ri nging Spea ker 43 Transferrin g Calls 44 Dir ect (Blind ) T ransfer 44 Set Up T ra nsfer 44 Complete T ransfer[...]

User’s Guide iv Features Available When Leaving a Message 62 Keys that callers can use during th e gr eeting when the y ar e in voice mail 62 Keys that callers can u se during o r after recor ding a messag e 62 CHAPTER 4 W indows Deskt op T ools- N exPath Dia ler 65 Installing the Nex Dial dialer progr am 66 Config uring the dialer 66 Features av[...]

v T able of Cont ent s CHAPTER 5 W indows Deskt op T ools- N exPath Call D ir ecto r 93 System Requirem ents for NexDi rector 94 Installing the Nex Director program 94 Establishing a network connection to the NexPath T elephone Server 95 NTS Server Configuration Issues Related to NexDirector 97 Config uration and Se tup 99 Ta b s a n d Vi e w s 10 [...]

User’s Guide vi Setting m ess age, pag er , and email par amete rs 11 8 Dialing Method fo r Call Back 11 9 Other V oice M ail Features 11 9 System Infor mation 121 Usin g the Pho ne Boo k pag e 123 The V iew Lo g button 12 5 The status information at the botto m of the Control page 128 CHAPTER 7 Installing t he NexPath T API 2.1 Service Pr ovider[...]

1 CHAPTER 1 Intr oduction W elcome to the NexPath T elephony Server! The NexPath T elephony Server is a complete integrated tele- phone sys tem, includi ng switchi ng (or PBX-type functions ), voice mail, aut omated attendan t, automat ed call distribution ( or ACD), and networ k access and administration. This unique s olution to small co mpany te[...]

User’s Guide 2 The NexPath T elephony Ser ver combines the followin g subsystems into a s ingle, tightly integrated, easy -to- install, easy-to-maintain p ackage: • A comp lete sw itc hing sy stem ( PBX-l ike f uncti ons) • Up to 136-lin e (outside+insid e lines) capab ility. • Functio ns such as call routing and switch ing can be perf orme[...]

3 Introduc tion puter . • Complete b ackup via L AN command, an d retrie val of the bac kup file vi a ftp. • A completely open network API (NexPath Simple Computer Telephony Protocol, N-S CTP) for custom application development and 1st and 3rd party call control. • V oice prompts and er ror messages availab le for all telephon e operations ?[...]

User’s Guide 4 Wher e to go for assistan ce Every company has its own w ay of handling support fo r the NexPath System. Most have a person that is responsible for the setup and administration of the NexPath T elephony Server, for making configuration changes and answ ering questio ns about use of the t elephon e system. This perso n, the system a[...]

5 Introduc tion Legal Not ices W ARNI NG: The NexPath T elephony Server can be pr ogrammed to allow us ers, if the featur e is enabl ed by the system ad ministrator a nd a valid pas swor d is enter ed, to li sten in to co nversations with out the part ici- pants knowledge . Listenin g in t o a convers ation wi thout the consent of one or b oth par [...]

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7 CHAPTER 2 T elephone Operations The NexPath T elephony Server allows operations such as placing calls on h old, transferrin g a call, and set- ting up conference calls to be controlled from any telephone connected to the system. This chapter d escribes the oper ations availa ble and how to co ntrol them. No te, though, that all of the op erations[...]

User’s Guide 8 Hook-f lashes Hook-flashes are one of the more complicated operation s needed in the NexPath T elephony Server. Th e rea- son we need t hem, thoug h, is that if you press the k eys on you r telephone k eypad whil e in the midd le of a normal call, the NexPath T elephony Server simp ly passes these key presses on to the other party [...]

9 T elephone Operat ions these older p hones, le arn how to d epress and release the hook -switch properly b y hand instead of using the key 1 . Note Many telephones are n ow being produced that properly qu eue other keypad keys after the flash key , so that it can be depressed along with the o ther keys at any rate. In particular , the flash key o[...]

User’s Guide 10 Y ou will hear three short beeps if you are on the p hone and s omeone uses t he bar ge-in sequ ence to br eak into your convers ation. Ring Cadence Each inside lin e extension in t he NexPath T elepho ny Server can be prog rammed to rin g with one o f six dif- ferent rin g cadences, or ringing patterns : 1. Long ri ng 2. Me dium [...]

11 T elephone Operat ions 6. Sho rt and long ring Also, each inside line extension can be p rogrammed t o ring dif ferently de pending on wh ether the call is an inside call or an outside call, using these ring caden ces. Check with your system administrator if you would like to have dif ferent ring cadences for inside or outsid e calls at your ext[...]

User’s Guide 12 the call; the first telephone in the ringing gro up of extensions that goes off hook gets the call, the others get dial t one. Extensio ns numbers in the Nex Path T elephony Server There are eight dif ferent types of extensions in NexPath system: 1. Insi de li ne extensi ons (def ault i s 300-399 ) 2. Outs ide line ext ensions (d [...]

13 T elephone Operat ions Accept Ca lls/Do Not Dis turb Accept Calls Do Not Disturb When the NexPath T elephony Server is f irst started, you r extension will automatically b e placed in the Accept Calls mode, which means that yo ur phone will ring when someone c alls you. Y ou can place your extensi on in the Do Not Disturb mode, thou gh, during w[...]

User’s Guide 14 T o return your extension to the Accept Calls mode: 1. Pick up any phone or other wise get an inside line di al tone. 2. Enter the Accept Calls sequence . 3. Enter the number of the extension you wish to change to Accepting Calls . 4. If prompt ed, enter yo ur pas sword 1 , or a password with admin istrator priv ileges. 5. If your[...]

15 T elephone Operat ions Bar g e In Barge In Barg e-in is the process of breaking in to a conversation. T o barge into you r own voice mail extension , for example, while som eone is leaving you voice mail: 1. Pick up any p hone or ot herwise g et an inside l ine dial tone. 2. E nte r the B arge-i n sequ ence . 3. Enter the number of your vo ice m[...]

User’s Guide 16 Call Forw ar di ng Forward Calls Cancel Forwardi ng Y ou can forward your calls to ring at any extens ion on the NexPath T eleph ony Server, or to an of fsite num- ber 1 . T o set up call-forwarding: 1. Pick up any phone or other wise get an inside line di al tone. 2. Enter the Forward Calls s equence . 3. Enter your extens ion nu[...]

17 T elephone Operat ions voice mailbox extension) associated with your extension, th e call will go to the exit exten sion. That is, th e call will eventuall y go to the ex it extension o f the original ex tension the caller dialed . If the ex tension is for warded to a speed dial extensio n, and the speed dial number do es not an swer , the call [...]

User’s Guide 18 Note An extensi on can only be forwarded once. Call forwarding for your extension will remain in ef fect until you cancel call fo rwarding. T o cancel call for- wardi ng: 1. Pick up any phone or other wise get an inside line di al tone. 2. Enter the Cancel Forwarding sequ ence 3. Enter your extens ion number . 4. If prompt ed, ent[...]

19 T elephone Operat ions Call W a iting Enable Call W aiting Pick up a W aiting Call Swap Between a Curr ent Cal l and a Call o n Hold Cancel Call W aitin g When call-waiting is enabled for your extension, you will hear two beeps in your conversation when you are on the phone and a n ew call comes in 1 . When you hear these two beeps, you can deci[...]

User’s Guide 20 T o disabl e call waiting at your extension: 1. Pick up any phone or other wise get an inside line di al tone. 2. Enter the Dis able Call W aiting sequence . 3. Enter your extens ion number . 4. If prompt ed, enter yo ur pas sword 1 , or a password with admin istrator priv ileges. 5. If your passwo rd was accepted, yo u will be no[...]

21 T elephone Operat ions Clear Clearing a Command Sequence After getting an inside dial tone but befor e finishing a comma nd sequence, you can get back to an inside dial tone by press ing the Clear sequence . # # # # user.bk Page 2 1 Wednesday, March 7, 2 001 10:3 4 AM[...]

User’s Guide 22 Confer ence Calls Set Up Co nfere nce Add T o Conference The NexPath T elephony Server can allow u p to fou r parties to be conferenced on a sing le conference call, with the four parties being any comb ination of inside or outsid e lines. T o initiate a conference call: 1. Call your firs t party . This could be either an inside o[...]

23 T elephone Operat ions Day Ringi ng/Nigh t Ring ing Enable Day Ringing Enable Night Rin ging The NexPath T elephony Server h as two modes of operat ion that af fect bot h the ringin g of all extensi ons and the auto-att endant: Day Mode ( day ringing) and Nigh t Mode (night ring ing). Each extensi on can pro- grammed t o ring at d iffer ent li n[...]

User’s Guide 24 5. H ang up . Note Y our system can configured to switch automatically between Day mode and Night mod e. See your system admin istrato r for details on whether or not yo ur system is confi gured to do so. user.bk Page 2 4 Wednesday, March 7, 2 001 10:3 4 AM[...]

25 T elephone Operat ions Disconnecting Disconnec t Call Y ou can disconnect f rom a call without han ging up. Once you ha ve entered a password, you may want to do this to av oid losing password protectio n or perhaps for other reasons. If your are using an i nside ext ension that automatically seizes an ou tside line (sometimes called a ssumed di[...]

User’s Guide 26 Do Not Disturb See Accept Calls/Do Not Disturb user.bk Page 2 6 Wednesday, March 7, 2 001 10:3 4 AM[...]

27 T elephone Operat ions Help Help T o get a summary of al l commands lis ted here from y our phone: 1. Pick up any p hone or ot herwise g et an inside l ine dial tone. 2. Dial the Hel p sequence . * * * * user.bk Page 2 7 Wednesday, March 7, 2 001 10:3 4 AM[...]

User’s Guide 28 Hold Put A Call On Hold Retrieve A Call Fr om Hold Swap Between a Curr ent Cal l and a Call o n Hold The NexPath T elephony Serv er can place up to three calls on hold at a time on an y one extension. The calls are place on a stack , much like a stack of boxes or books. The last call placed on the stack using is the first one retr[...]

29 T elephone Operat ions T o swap your current call with the call most recently put on hold: 1. Enter the Swap H old sequ ence . Y our current call wil l go to the top o f the hold s tack, and you will be connected with the most recent caller put on hold. T o get at a call on the hold stack when more than one call is on the stack: 1. Get an i nsid[...]

User’s Guide 30 Hook Flash the C entral Offi ce Line (Cen tr ex and CLASS SM featur es) Hook Flash the Centra l Offi ce Line Y ou can send a hook flash to the cen tral office line, rather than have the hook flash interpreted by the Nex- Path T elephony Server . This is only us eful if you have Cent rex lin es or CLASS SM features, such as thr ee [...]

31 T elephone Operat ions Inside Lines When you firs t pick up your ph one, the dial t one you hear is an “in side line” dial t one. This is a di al tone provid ed directly by the NexPath T elephony Server and not by the phon e company . When you have an inside line, the NexPath T elephony Serv er is ready to accept both ph one numbers to be di[...]

User’s Guide 32 2. During your compan y’ s auto-attendant greet ing, dial the numbe r specifically set up by your sys tem administ rator to give you an insid e dial tone. If your sy stem is not pr ogrammed for an insi de dial to ne selection d uring the auto-atten dant answerin g sequence (it is n ot in the factor y default), you can s till get[...]

33 T elephone Operat ions Line and Extension Numbers Announce Line Number and Extensions The Announ ce Line and Ex tension Num ber sequence is primarily of v alue when per forming sys tem administration o f the NexPath T elephony Server. The system will ann ounce the phy sical line number an d all extension number s associated with any teleph one f[...]

User’s Guide 34 Listen In Listen I n Listen-in is th e process of mo nitoring a conver sation without notify ing the participan ts. Y ou can also li sten in (screen) voice mail in progress. T o listen into your own voice mail extension, for example, while someone is leaving you voice mail: 1. Pick up any phone or other wise get an inside line di [...]

35 T elephone Operat ions Night ring ing See Day Ringing/N ight Rin ging user.bk Page 3 5 Wednesday, March 7, 2 001 10:3 4 AM[...]

User’s Guide 36 Operator Dial the operato r T o reach the operator from inside your compa ny: 1. Pick up any phone or other wise get an inside line di al tone. 2. Dia l . 3. The operator’ s phone will ring. Y our syst em adminis trator will s et up a normal e xtension nu mber as the oper ator’ s extens ion. Dialin g from a n inside li ne is a[...]

37 T elephone Operat ions Outside L ines Obtain an Outs ide Line Y ou will get an inside dial tone when you l ift your telephon e handset unless your exten sion has been spe- cially set up otherwise. Once you have an inside line dial ton e, to get an outside line: 1. Pick up any p hone or ot herwise g et an inside l ine dial tone. 2. Dia l . Note Y[...]

User’s Guide 38 Paging (Public Ad dr ess) If your sy stem is connected to a P A system, your system administrator can configu re one extension per card as the paging extension 1 . When you dial this extension, you will be connected to t he P A system and can make announcements (For example, “Jim Williams, please dial 455.”). T o make an annou[...]

39 T elephone Operat ions Park Orbits Calls on the NexPath T elephony Server may be put on ho ld such that any caller can pick them up. Th is type of public h old is called a park orbit . Park orbits are essentially a special type of extension , one which does not ring anywhere, and anyone can pick up. Park orbi ts are useful in a company where a c[...]

User’s Guide 40 Note Calls left in a park orbit too l ong will cause a reminder ring ( a single, short ring) to be s ent to the originating extension every 45 second s 1 . Y our system administrator will res erve a specific set of consecutively- numbered extens ions as park orbits 2 . 1. This is the fact ory defaul t reminde r ring del ay tim e. [...]

41 T elephone Operat ions Passwor ds Enter Password Change Passwor d Passwords are required for a number of the operations described in this chapter , as well as for accessing voice mai l. Each us er is as signed a u nique pas sword. When you en ter your p assword , you id entify you rself to the system. This allo ws the system to block unaut horiz[...]

User’s Guide 42 3. Enter your old passw ord. The sys tem will ask for the new passwor d 4. If the old password was valid and the new password was accepted, you will get a v oice promp t saying the password has b een changed. Note Some pa sswo rds ar e res erve d for system use onl y . Y ou will g et an er ror m ess age if yo u at tempt t o use th[...]

43 T elephone Operat ions Pick up Pick Up Ring Gr oup Pick Up Any Ringing Phone Pick Up Ringi ng Speaker Y our syst em administr ator can group tele phones togethe r into ring grou ps (also called pickup gr oups) . See the section entitled Ring gr oups and Pickup gr oups on page 1 1 for details. T o pick u p a ri nging ph one with in a rin g group [...]

User’s Guide 44 Transf erring Call s Dir ect (Blind) T ransfer Set Up T ransfer Comp lete T ra nsf er A direct (or blind) transfer is when you trans fer a call to another extension without firs t checking at that extension to see if the party is available. Calls may be blind t ransferred to any valid three digit extension, including park orbits, [...]

45 T elephone Operat ions 4. When you have the desired p arty on the line, enter the Complete T ransfer sequence . 5. The two parties w ill be connected. Y ou w ill be disco nnected fr om the call and will hear an inside dial tone . Note If yo u cannot r each the second p arty or the other party does not want the call, you can retrieve the original[...]

User’s Guide 46 Summary o f the keypad seq uences Accept Calls/Do Not Disturb • Accept Calls •D o N o t D i s t u r b Barge-in (See also Listen-in) Call For ward ing •F o r w a r d C a l l s nnn.. • Cancel C all Forwarding Call W aiting • Enable Call W aiting • Pick Up a W aiting Call • Swap Between a Current Call and a Call on Hold[...]

47 T elephone Operat ions Hold • Put a C all On Hold • Retrieve a Call From Hold • Swap Between a Current Call an d a Call on Hold Hook Flash to Central Of fice Line (Centrex/C LASS SM ) a Insi de Lin e (Di sconn ect f rom CO li ne) Line and Extension Numbers • Ann ounce Li ne and E xtensi on Number s Listen-in (Screen V oice Mail) See warn[...]

User’s Guide 48 Pick Up • Pick Up Ring Gro up • Pi ck Up A ny Ringi ng Pho ne • Pick Up Ringing Speaker T ransferrin g Calls • Direct (Blind) T r ansfer • Set Up T r ansfer • Comp lete T ransfer a. This featur e must be en abled for t he Centr al Office line you are u sing with Ad min- T ool. See The NexPath T elephony Server Syste m [...]

49 CHAPTER 3 Vo i c e M a i l The NexPath T elephony Server incorporates a complete integ rated voice mail system, essentially allowing each user of the NexPath T elephony Server to have his or her own answering machine. Each user can be assigned his or her own voice mailbox . Each voice mailbox can be associated with one (or more) normal (vo ice) [...]

User’s Guide 50 If you have a telep hone with a v oice message light, one that is compatible with the VMW I or FSK signalling technique, then the voi ce message l ight will also be illum inated, indi cating new mes sages. The LAN based programs NexDial , NexDi r ector ,a n d Te l O p e r , also provide computer screen indications of unread voice [...]

51 Vo i c e M a i l below . O r, if you pres s fr om the Main Menu , you will reach the Message Men u . W h e ni nt h e Message Menu of voice mail, th e buttons on your telepho ne will have the following meaning s: When you press from t he Main M enu , an d the re are me ssag es in yo ur voi ce ma il box , then the f irst m es- sage will begin play[...]

User ’ s Guide 52 If you do not have any unread messages when you ent er voice mail, or you press from the Message Menu , you w ill be at the voice mail Main M enu . W h e ni nt h e Main M enu of voice mail, the buttons on your t elephone wi ll have the fo llowin g meanings: Note While yo u are “in vo ice mail”, t he button s on your pho ne w[...]

53 Vo i c e M a i l 2. If there ar e new messages, the first m essage will begin playin g immediately . O therwise, press t he Play key to begin pl ayback of the fi rst messa ge in your mai lbox. Messag e are sor ted into two groups, unread messages, and messages that have been listened to. For each group, note that playback will start with the old[...]

User ’ s Guide 54 (copy) th e message to the g roup selected by press ing the key . Y ou can cancel the forwar ding operation by pressing the key on the telephone keypad. In order to forwa rd a message to a group, the gro up must first be added to this mail box . See “Adding a voice mail distribut ion group” on page 58 for details. Call the p[...]

55 Vo i c e M a i l 5. Record your greeting . 6. After you have fini shed speakin g, press or to end recording you r greeting. T o listen to y our stan dard or al ternate g r eeting 1. Get into voice mai l for your extensi on, as descri bed above, and ass ure you are in the Main Menu by hi t- tin g . 2. Press (the Play Greeting key) 3. Then press t[...]

User ’ s Guide 56 4. Enter your pass word when prompte d. If you make a mistake, yo u can press and start re-enter ing your password, or p ress and return t o your greeting. 5. If your password is accepted , you will be placed “in voice mail”, and the sys tem will announce the num - ber of new and old messages in your mailbox, or tell you tha[...]

57 Vo i c e M a i l T o enter a numeric pager number Y ou can program any voice mailbox to dial a numeric pager when a new voice mail message is received . The pager will be sent the caller ID of the pers on that left the mess age if you have caller ID ena bled from your telc o, and the caller ID is not blocked or una vailabl e from the call. In th[...]

User ’ s Guide 58 The NexPath T elephony Server is compatible with numeric pagers that accept the entry immediately after answering the call. Pagers that have an att endant menu, or require additional PIN numbers to be entered, are not compatible with th e current release of the sof tware. Note Additional pager ch aracteristics may be set using T[...]

59 Vo i c e M a i l The additio n of a system voice mail distribut ion group makes it availa ble for forwardi ng only in the current voice mail b ox. Note Y ou cannot forward or send messages to grou ps unless the group has been added for use by this v oice mail box. Y ou can only add system groups fro m the telephone key pad. System groups are cre[...]

User ’ s Guide 60 During record ing of a message af ter the Send Message command , you can press , and you will be prompted with the following choices: . The system announces the menu of choices to assist the caller , after a user presses while in the recording mode of t he Send Mes sage co mmand. If you resume recording and want to pause again, [...]

61 Vo i c e M a i l The follo wing pictoria l diagram shows t he options as list ed in the table abov e, for the Send Mes sage co m- mand, after pressi ng during recordi ng: FIGURE 3-3. Keypad opti ons for Sen d Message a fter pressing dur ing Record. 1 23 5 BACK 5 SECONDS 6 FORWARD 5 SECONDS 7 89 0# SEND MESSAGE REWIND & RECORD 4 * 1 REWIND &a[...]

User ’ s Guide 62 Featur es A vailabl e When Leaving a Message There are a nu mber of features that are available when a caller is leaving voice mail. Y ou may want t o make the caller aware of th ese capabilities in you r greeting. The “Press 1” function operates differently depen ding on whether the voice mail greeting is still in progr ess[...]

63 Vo i c e M a i l The system announces the menu of choices to assis t the caller , after they press while in the recording mode. Send and ex it : Send t he messa ge, and go t o the ext ension d efined as the voi ce mail exit extensio n by your system admin istrator (usually th e top of the day auto-atte ndant) Cancel an d exit : Canc el the mes s[...]

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65 CHAPTER 4 W indows Desktop T ools- NexPath Dialer NexPath provides a n etwork-based dialer application called NexDial TM for use on W in95/98/ME an d W inN T4/2000 sy stems with the Releas e 6 software. NexDial is similar to Microsoft's dialer , but includes the many features of the NexPath system, such as hold, transfer , consultation tran[...]

User ’ s Guide 66 Insta lling t he NexDial dia ler pr ogram 1. I nsert the NexPath T elephon y Server Release 6 CD-ROM in th e W in95/98/ME or W inNT/2000 system from wh ich you wan t to ru n the di aler . 2. Clic k on Start ,t h e n Run ,t h e n Browse and select the file setup.exe in the Release6NexPathDialer sub- directory of th e CD-ROM. Fol[...]

67 Windows Desktop T ools- NexPath Dialer The NexDi al Config uration Mana gement windo w shown ab ove will o nly appear if you have mo re than one configuration defined. In situ ations where this is the first installation, there will not be any configu rations def ined. In this event, cli ck on Add , and a window wil l pop up p romptin g you for a[...]

User ’ s Guide 68 2. T o login to the NexPath Server , select the configurat ion that you want, and then clic k on Login . 3. Y ou can always return to the Configu ration Management window as follows: A t the top of the NexDial window , click on Tools ,t h e n Configure .T h e Nex D ial Configuration window will appear . FIGURE 4-2. Configuring s[...]

69 Windows Desktop T ools- NexPath Dialer 4. If you are defini ng a new con figuratio n, click i nside the S ystem Name b ox, then ty pe in the s ystem name assi gned to you r NexPat h T elephon y Server. If your sy stem name i s not avai lable fr om DNS (Domain Name Service), o r in th e WindowsHosts file, then you must type in the IP addres s o[...]

User ’ s Guide 70 9. If you would like for the dialer to scr een-pop upon an of f-hook condi tion, or upon an incomi ng call, or display the caller name ins tead of the caller number (C aller ID), these option s can be selected under the To o l s - > O p t i o n s menu. Y ou can also select “S t rip Service Codes” an d “S trip Carrier Ac[...]

71 Windows Desktop T ools- NexPath Dialer Y o ua r en o wr e a d yt ou s e NexDial ! T o login to th e NexPath Se rver , select the configuration tha t you want, a n dt h e nc l i c ko n Logi n . Note When a new configuration is activated using Adm inT ool on the NexPath T elepho ny Server, the network connection will be terminated and restarted to[...]

User ’ s Guide 72 The numeric ke ypad and t he Dial/ T ransfer button The numeric ke ypad with in NexDial can be used to enter a phone number , or you can type a number in from the PC keyboard. If you have dial tone, then the button below the Number to Di al box will sa y Dial ,a n d can be clicked with the left m ouse button to dial th at number[...]

73 Windows Desktop T ools- NexPath Dialer The NexDial applicatio n should ap pear simila r to the fo llowing: User speed dial butto ns Up to seven user defined speed-dial numbers can be specified for use inside NexDia l .U s e Edit->Speed Dial 1-7 at the top of the NexDial window to set up the names and numbers to be associated with each speed d[...]

User ’ s Guide 74 Note User speed dial buttons created in NexD ial are not the same thing as system speed dial extensions, setup by the s ystem admin istrator . Y ou can pro gram a speed dial butto n to pickup a ring gr oup, by e ntering t he gro up number ( a number betw een 0 and 9) in the Speed Dial Number box, and cl ickin g on t he opti on b[...]

75 Windows Desktop T ools- NexPath Dialer Set up/Complet e T ransfer W ill set up a consultatio n transfer to the number listed in the Number to Dia l box. That is, it w ill put the curren t call in hold, an d give you back in side dial tone, allow ing you to dial another number . When con- nected to this new numb er , the button will change to Co [...]

User ’ s Guide 76 Send to VM Pressi ng the Send to VM button will send a rin ging call, or a waiting call, to the first voice mail extension th at was setup in the To o l s - > C o n - figu re scree n. Y our te lepho ne may be eithe r on or off hook fo r this oper atio n. Call W ait ing Y ou can enable call waiting on yo ur extension by ch eck[...]

77 Windows Desktop T ools- NexPath Dialer See Ch apter 2, Telephone Operati ons for further info rmation on using various teleph one system call control features. S tatus informatio n Stat us inform ation for your extens ion is shown belo w the ten buttons, in cluding: Vo i c e M a i l The voice mail butto n, located at the lower left hand corner o[...]

User ’ s Guide 78 Setting Day/ Night Mode If you have Day/Nigh t Mode permissio ns, you can set the NexPath T elephony Server Day or Night mode. Select T ools->Day/ Night from t he NexDial menu bar . Click on the radio but ton for the mode you wis h to set, the click OK to chan ge the Day/Night mode settin g. Click Cancel to cancel any changes[...]

79 Windows Desktop T ools- NexPath Dialer V oice Mail Access fr om NexDial By clicking the V oice Mail button at the lower left hand corner o f the NexDi al window , you will get a pop- up wind ow that s hows cur rent voice mail and allow s you to l isten t o messages (either on your compu ter using multi-media or thro ugh the telephone), delete th[...]

User ’ s Guide 80 Playing ba ck a messa ge T o play a voice mail mess age on your co mputer , select the Listen with computer radio button at the bottom of the V oice Mail screen. Then select a message to play by clickin g on it. Then click the Play button and the audio player will pop-up and play the message on your computer ’ s mu ltimedia sy[...]

81 Windows Desktop T ools- NexPath Dialer Forwarding a message t o anothe r voice mai l box or a gr oup Y ou can for ward (copy ) a mess age to another mail b ox by d oing the fo llowi ng: 1. Selec t the messa ge you wou ld lik e to forwar d by clic king on it . 2. Select the voice mail box or group to which to copy the message, using the selector [...]

User ’ s Guide 82 Reco rdin g your A lter nate Greet ing T o record y our alternate g reeting from NexDial, do th e following: 1. Lift the telephone ex tension that NexDial is controlling 2. Clic k the Record Alt G reeting b u t t o no nt h e NexDial V oice Mail window 3. Record your alternate greeting after the system announces “Recording...&l[...]

83 Windows Desktop T ools- NexPath Dialer Announce T ime and Dat e and/o r Caller I D Y ou can have t he NexPath T elephony Serve r insert an a udio ann ouncement of t he time and d ate a messag e was received (the defau lt), or the Caller ID of the caller , or both at the beginning o f a voice mail message. This is done by clicking Configurat ion [...]

User ’ s Guide 84 Numeric Pager Notif icati on Y ou can use NexDial to configure numer ic pager notification of n ew voice mail. The numeric pager s ettings setup screen is accessible from the voice mail window , under Configurat ion -> Paging Parameters ,a n d appears as follows: FIGURE 4-7. Numeric Pager Notification for V oice M ail user.bk[...]

85 Windows Desktop T ools- NexPath Dialer There is an edit bo x for entering your p ager number . It i s not neces sary to enter a “9” to seize an outside line (pagers are assumed to be o utside numbers ), but you must enter a “1” if is it required to dial the number . In addition to the pager n umber , you can set the separator ch aracter [...]

User ’ s Guide 86 Email N otific ati on Y ou can use NexDial to configure notificat ion by email when you have new voice mail. The configurati on screen is accessible from the Vo i c e M a i l window under the menu bar Configure -> Email Parameters ,a n d appears as follows: FIGURE 4-8. Email Notif ication for V oice Mail user.bk Page 8 6 Wedn[...]

87 Windows Desktop T ools- NexPath Dialer Note The Configure -> Email Parameters selection will be grayed out and will not be accessible if email notification has not b een enabled for th is voice mailbox. Contact your system administrator to enable email notification f or your vo ice mailbox if the setup screen is no t accessible. Enabling emai[...]

User ’ s Guide 88 All voice mail distr ibution group s, whether syst em or user , have associated with the group a short aud io announcemen t that enunciates a descripti ve name of the group. This audio announcement is used onl y from the telephone keypad, to identify each group so that the user can select one for forwarding messages. If the user[...]

89 Windows Desktop T ools- NexPath Dialer Personal Phone Book The NexDial program can be used to maintai n a personal phone book . This phone book is stored on the NexPath T elephony Serv er, and s o is avail able at a ny clie nt works tation. The phone bo ok is u nique t o the individual user , identified by the s ecret password that is used to lo[...]

User ’ s Guide 90 By applyi ng a norm al text edit or to th e file you save locally , you can see that t he person al phone b ook file i s a pipe-separated list, where “|” is the vertical bar or pipe character . Y ou can edit or otherwise revise you r per- sonal phone b ook file (perhaps by dumpin g the contents of an existing cont act manage[...]

91 Windows Desktop T ools- NexPath Dialer V iewing th e Ca ll Log The system call log may b e viewed or saved locally using the NexDial application. The system call log is accessible from the main window menu bar at Vi e w -> C a l l L o g . Y ou can filter the l og for certain times an d dates, by s etting the filter parameter s and clicking Fi[...]

User ’ s Guide 92 Integration with Goldmi ne 4.0 and ACT! 3 & ACT! 4: The NexDial program, when running, will contact Goldmin e and ACT!, if they are also running, and initiate a database look-up based on the Caller ID. Go ldmine will popup a dialog box inform ing the user that an incoming call is available, and indicate if it is found in the[...]

93 CHAPTER 5 W indows Desktop T ools- NexPath Call Dir ector NexDi rector TM is the NexPat h Call Director progr am that r uns on any W indo ws PC desk top. Using the TCP /IP net wor k, NexDirect or commun icates with the NexPath T elephony Server for status and control information. Ne xDirect or allows a user to view the NexPath T elephone System [...]

User ’ s Guide 94 NexDir ector is designed to provide the user with the capabilities of a traditional call director console on the computer screen. Instead of expensive h ardware, the user is provided with a computer conso le and the abil- ity to control calls w ith the click of a mouse. NexDir ector can be installed and ru n on multiple compu te[...]

95 Windows Desktop T ools- NexPath Call Director 3. Once i nstalled, start the NexDirect or prog ram by cl ickin g on Start ,t h e n Programs ,t h e n NexPath Call Director ,t h e n NexDirector . 4. When y ou fi rst r un NexDir ector , an error box appears, indicati ng that there are no configurat ions set up yet. Click OK on this dial og box, then[...]

User ’ s Guide 96 Add your phone extension number and password to the boxes in this screen as indicated. The extension number i s the number of the extensi on that yo u are contr olling ne xt to you r computer (i.e., the extens ion from which you will answer and transfer calls). The password is a valid four digit user (i.e., voice mail) passw ord[...]

97 Windows Desktop T ools- NexPath Call Director NTS Ser ver Configurat ion Issues R elated t o NexDir ector NexDir ector will display o nly the outside ext ensions o r insi de extensio ns that are i ncluded in the sy stem phoneboo k. Extensions are included or excl uded from the system pho nebook via AdminT o ol , b y the sy s- tem administrator .[...]

User ’ s Guide 98 Y o ua r en o wr e a d yt ou s e NexDir ector ! Note NexDirector is designed to contro l calls (i.e., transfer , disconnect, etc.) with the telephone o ff-ho ok . Clicking on the bu ttons with the left mouse butt on with the telephone on-h ook will have no ef fect. FIGURE 5-3. NexDir ector Scr een (Inside lines tab) user.bk Page[...]

99 Windows Desktop T ools- NexPath Call Director Configu ration and Setup After logg ing in as described in “Establishing a network connection to the NexPath T elephone Server” on page 95, you can set other configuration p arameters at T ool s->Optio ns on the menu b ar . The following di a- log box appears:. By default, NexDirector will d i[...]

User ’ s Guide 100 Y ou can control the display of the number that calls are connected to, and remove certain numb er sequences that are not important. For exam ple, if you click on St rip Service Code , then the displa yed number will have entrie s such as *67 or *82 (these block or unblock Call er ID, for example) removed fr om the dialed numb [...]

101 Windows Desktop T ools- NexPath Call Director The tab that is displayed is rememb ered for each instance of the p rogram (see “Configuration Managem ent- Multiple V iews” on page 101 bel ow) and stored in the W indows registr y . When you run the program at another time, the same tab settings are presented for each instance of the program. [...]

User ’ s Guide 102 For each Configur ation, there is a separate system name, extens ion, and pas sword. Settings for window size, tab selected, button customization, etc., are all stored s eparately in the W indows registry for each ru n- ning configurat ion of the program. Y ou could, examp le, create two configurations, both with the same login[...]

103 Windows Desktop T ools- NexPath Call Director T o change a button setting, position the mouse over the button you wish to change. Then, click the right mouse button and a dialog box w ill appear . For example, if you are editing an inside line, then an “Ed it Extens ion Button” dialog box w ill appear . Y ou can select a line to assign to t[...]

User ’ s Guide 104 Resetting Butto n Assig nments Occasionally you may find that you want to start over on the but ton assignments, because the teleph one sys- tem configuratio n has changed sig nificantly . Thi s can be done by re setting the button as signments. T o reset th e button ass ignments to the defaults in the curren t T elephone S yst[...]

105 Windows Desktop T ools- NexPath Call Director • Blue : voice mail, no unread messages • Light Red : voice mail box, with unread messages. When an exte nsion is connected to a call , the o riginating extension ( or phone number) is sh own, fol lowed by a “<->” which indicates a connect ion, followed by t he destination ext ension ([...]

User ’ s Guide 106 T o transfer the call you are connected to into a park orbit, click the park orbit button (your extension must be off -hook an d connected to a call). T o retrieve a cal l that is in a park orbit, clic k the park orbit button (your extension must b e of f-hook and receiving dial tone). T o transfer a call to voice mail, you mus[...]

107 Windows Desktop T ools- NexPath Call Director Do Not Disturb T o set the logg ed in extension as Do Not Dist urb, click t he Do Not Disturb butto n at t he bottom of th e screen. This b utton will turn red when in the Do Not Dis turb mode. T o put the extension in the Accept Calls mode, click the b utton again. Disconnec t a call T o disconnect[...]

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109 CHAPTER 6 T e lOper: the W eb Br owser Desktop Interface In addition to the com mand sequences outl ined in previous sectio ns of this manual, and the NexDial and NexDir ector W indows programs, you can contro l many of the functions of the NexP ath T el ephony Serv er from your deskto p computer using your web brows er , if your compu ter meet[...]

User ’ s Guide 11 0 2. Select “Open URL” i n your W eb Browser . 3. Specify the location t o open as http://<sy stem name>/t eloper/ 1 . A W eb page similar that belo w should appear 2 1. Replace < system name> with th e name assigned you r specific NexPath T elephony Server b y your system adm inistrator , or the IP addr ess of t[...]

111 T elOper: the W eb Browser Desktop Interface As descri bed in t he log-i n page, enter your e xtensio n number and passwor d, then cli ck the OK butt on. Note Because of security concerns, if you are r unning a W eb browser at someone els e’ s computer , you can still lo g in to the NexPath T el ephony Serv er using your ext ension numb er an[...]

User ’ s Guide 11 2 The Contr ol page If both the extension number and password you entered are correct, a new window will appear containing a page sim ilar to t hat show n bel ow: The butto ns displa yed the Cont rol page can b e used in place of or in addi tion to the com mand seq uences describ ed previousl y in this manual. In other word s, i[...]

11 3 T elOper: the W eb Browser Desktop Interface S e l e c t i n ga v o i c em a i lb o xt om o n i t o r Y our user name will be shown in the upper left cor ner of this page, along with your extensi on number . Below them i s a pull-d own list labelled Monitor VMB containing all voice mail mailboxes to which you have access. Ther e is an addition[...]

User ’ s Guide 11 4 Note Y ou can put up to three calls on hold simultaneo usly , but to retrieve them, yo u will have to take them off hold in the last-in/first-ou t order . The hold system works like a stack of boxes, and so is called a hold stack . The last call put on the top of the hold stack is the first one that yo u get when you take a ca[...]

11 5 T elOper: the W eb Browser Desktop Interface Dial the next party to be added t o the call, using eith er your teleph one keypad or the Name list, Number box, and Dial bu tton in this page. Once con nected, this but ton will change to Add to Conference . Click on Add to Co nf er en ce to bring your original caller into this new call. The button[...]

User ’ s Guide 11 6 The V oice Mail page When you receive new voice mail, a V oice Mail Alert box similar to that below will appear on your screen, and the word “V oiceMail” in the voic e mail button in the C ontrol page will also turn red. The aler t will indi- cate the num ber of new and old messages, and t he voice mail b ox to which th e [...]

11 7 T elOper: the W eb Browser Desktop Interface Clic king on the voice mail button i n the Co ntrol page b rings up a wind ow similar t o the followin g: FIGURE 6-5. A sample voi ce ma il page user.bk Page 117 Wednesday, March 7, 2001 10:34 AM[...]

User ’ s Guide 11 8 Y our user name is listed at the top of this window . Belo w it is a pull-down list of all voice mailboxes to which you have access. For most people, this will be a list with only one entry , so clicking on it will not actu- ally bring up a ny more entr ies. Setting mess age, pager , and email parameters At the bottom of the V[...]

11 9 T elOper: the W eb Browser Desktop Interface Y ou can use T elOper to configure notification by email when you have new voice mail. The parameters are entered at the bottom of the V oice Mail window . Note The Emai l settings will not be accessible if email notification has no t been enabled for this mail box. Contact your sy stem adminis trat[...]

User ’ s Guide 120 Y ou can delete an item from this window by selectin g it and then clicking on Delete . Only one message can be deleted at a time. T o copy the audio file associated with an item in this window to a local drive, press Sa ve Local .Y o um a y want to save important voice mail mes sages on your local co mputer because you will ev[...]

121 T elOper: the W eb Browser Desktop Interface Normally , the NexPath T elephony Server updates this screen as soon as a n ew message is completed. If you think you have a new voic e mail message, but it does not appear in the list of messages, click the Reload button at the b ottom of the screen to u pdate the screen co ntents. Alternately , you[...]

User ’ s Guide 122 Y ou can use this window to change your password. Additionally , if your account has been set up with per- mission to change the syst em from Day mode to Night mode and vice-versa, you can us e the checkboxes in the center of this page to change the system mode. See Day Ringing/Nigh t Ringing on page 23 in the chapter T el eph [...]

123 T elOper: the W eb Browser Desktop Interface Using the Phone Bo ok page When you click on the Phone Book b utton, a page similar to that shown below will appear: This pull-down list at the top of this page can be used to select a phone numb er from either the system-wide phone book (which y ou cannot alter), or yo ur pers onal pho nebook (w hic[...]

User ’ s Guide 124 T o create an entry in your personal p honebook, fi ll in at least the Name and Number entry forms and then click on Add/Update 1 . Y ou r entry will be added to your pull-do wn list. Note that you can enter valu es in the Number field eit her from your keyboard o r by cli cking on the numbers d isplay ed on the picture of a to[...]

125 T elOper: the W eb Browser Desktop Interface the entry will be located. A one places the speed button at the top, lar ger numbers place it towards the bot- tom. T o remove a speed-dial button from your Control page , select the entry associated wi th the speed-dial butto n as it a ppea rs in the p hon eboo k, re move t he spee d dia l num ber f[...]

User ’ s Guide 126 T o bring up this info rmation, cl ick on View Log in the Co ntrol pa ge. This will bring up a W eb page with a format similar to the following sample page: The call log featu re uses three 1 Mbyte files in a ro und-robi n fashion. When CallLogA gets ful l, the program starts filling C allLogB. When that gets fu ll, information[...]

127 T elOper: the W eb Browser Desktop Interface From filter: 743 T o filter: 120 | 152 then click on the Rel o ad Lo g butt on. By default, the filt ers used on the call lo g are ANDed; that i s, only entries which contain the i nformation specified by bo th the filters si multaneously a re shown. Y ou can OR the t wo filters togeth er , however ,[...]

User ’ s Guide 128 The status info rmatio n at the bottom of the Contr ol page At the bottom o f the Control page are three colu mns of check-bo xes and four status indi cators showing yo ur extensio n’ s current statu s. The check-boxes in the leftmost column can be used to set your extension to the Accepting Calls mode or the Do Not Dis turb [...]

129 CHAPTER 7 Installing the NexPath T API 2.1 Serv ice Pr ovider NexPath pro vides a T API service provid er for instal lation on W inNT4/2000 W orkstation a nd W indow s 95/ 98/ME systems, as a g eneral dialing inter face to W indows programs written to the T AP I standard. Examples of compati ble progr ams are the Microsoft Dial er , Out look, a[...]

User ’ s Guide 130 Note W ARNING: Do not ru n the T api2195.exe program on a ny system but Windows 95 . Running this program o n NT (or W in98) will overwri te the Micro soft T API program with a versi on that wil l not work. 4. Then install the NexPath TSP as follows. Click on Start ,t h e n Run ,t h e n Brow se and select the fil e setup. exe i[...]

131 Inst alling the NexPath T API 2.1 Service Provider 7. Click on the T elephony D rivers tab, and the NexP ath TSP32 s hould be visib le as below: FIGUR E 7-1. T elepho ny Dialing Properties Window user.bk Page 131 Wednesday, March 7, 2001 10:34 AM[...]

User ’ s Guide 132 8 . C l i c ko nN e x P a t hT S P 3 2t oh i g h l i g h ti t ,t h e nc l i c ko n Co nfigure. The NexPath Config uration window should appear as shown b elow:. FIGURE 7-2. The NexPath T API 2.1 Configurati on Win dow user.bk Page 132 Wednesday, March 7, 2001 10:34 AM[...]

133 Inst alling the NexPath T API 2.1 Service Provider 9. Fill in your system name (or IP address). (If you are using a system name, it must be in the hosts file or publis hed in DNS for it to work . See Using your S ystem Name ra ther tha n the IP Addr ess on page 27 in the chapter Netw ork Inst allation or t he Syst em Administ ratio n Manual for[...]

User ’ s Guide 134 Using the NexPath T elephony Service Pr ovider (TSP) with other pr ograms Programs such as the Microsoft D ialer ( Progra ms -> Accessories -> Phone Dialer on Wi n98/ME and Wi n N T, a n d Programs -> Accessories -> Communications -> Phone Dialer on W in2000), Outl ook, Gold- mine, and ACT! are T API compliant, s[...]

135 Inst alling the NexPath T API 2.1 Service Provider For outside calls, the call that is placed will roll over to voice mail ( if voice mail is configur ed for this exten- sion) if th e calling extensio n is not picked- up within the tim e-out time ( usually 20 second s). For inside calls, the call will be disconnected if the calling extension is[...]

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137 CHAPTER 8 Fr equently asked questions Quest ion: How d o I p ut a cal ler on h old ? Answer: During your con versation, enter the Put Call on Hold sequence . The caller will be put on hold, and you will get an inside dial tone. Y ou can hang up, call another party , what- ever ... T o retrieve the call fro m hold, pick up your phone or oth erwi[...]

User ’ s Guide 138 • Y ou can put the call er in a p ark orbit u sing a the B lind T r ansfer sequ ence , then transferring them to a park orbit (100, f or example). Y ou can then page the person you want to have pick u p the call by dial ing the Pagi ng extens ion 111 and an nouncing th at so-and-s o h a sac a l lo n1 0 0 .T h eo t h e rp e r [...]

139 Frequently asked questions Question: When people cal l my extension , my phone do esn’t ring. Ins tead, their ca lls go to my voice mail. When I call them ba ck, they sa y they hea rd my ph one ring, bu t I didn ’t pick up. What’ s going on? Answer: If your phone is equipped with a switch to turn the ringer on and off, check it and make s[...]

User ’ s Guide 140 Question: Do I have to be at my computer to use the computer interface progra ms? Answer: For dialing function s, you have to be able to lift the receiver . But you can control any phone if you have pr oper permissions . Y ou can access the W eb browser page, or Nex Dia l or NexDir ec- tor , fr om any computer on your n etwork,[...]

141 Frequently asked questions The HOSTS file on W indows 9 5 is located at W indowsHosts. On Wind ows NT , it is located at W inntsystem32dri versetc Hosts. Make sure you are not trying t o use the HO STS.SAM file, or LMHOSTS. T hese will not work. The HO STS file should contain at least two lin es: 127.0.0.1 localhost 111.111.111.111 nexpat[...]

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143 APPENDIX A Glossary Acce pt Call s mode Individ ual extensi ons can be p laced in e ither an “Ac cept Calls” mo de or a “D o Not Dis turb” mode . The “Accep t Calls” m ode is the norma l mode o f operati on. In compari son, when an e xtension is in “Do Not Disturb ” mode, cal ls plac ed to it will not ring the phone assoc iated [...]

User ’ s Guide 144 call distri bution gr oup Group s of extensi ons can be gro uped i nto a call dist ribu tion grou p. This f unctio n is pa rt of th e auto-a tte ndant f unctio n, an d is norma lly used t o all ow call ers to di al an entir e departm ent, suc h as sales, rat her than ju st an individ ual. When the aut o- attenda nt rou tes a ca[...]

145 Glossary CPC Calling p arty cont rol, al so known a s line sup ervisio n or wink d iscon nect sig nal- ling. All of these terms refer to the b rief int erruption in the battery c urrent o n an analo g line, to indica te to con nected eq uipment when a di stant par ty has di scon- nected . The C PC signa l is req uired b y the NexPa th T e lepho[...]

User ’ s Guide 146 FSK Frequen cy Shift Keyin g, in this manual referr ing to the sign allin g technique for control t he voice ma il light on c ompatible te lephone s, and the sig nalling t ech- niqu e for com municat ing th e caller I D of an inb ound ca ll. hook- flash Th e hook- flas h is used to c ommun icat e to the sys te m that som e sort[...]

147 Glossary password protection T o insure that una uthoriz ed peop le do not ret rieve your v oice mail, barge in to your con versations, et c., many of the advanced fe atures of the N exPath T ele- phony Se rver req uire tha t you en ter a nume rical pas sword to i denti fy your self to the system b efore the feature c an be accessed. phy sical [...]

User ’ s Guide 148 user In this manua l, the ter m “use r” is us ed to des cribe s omeo ne who has been assign ed an accoun t on the sy stem by th e system admi nist rator (i.e., someon e who has been assigne d a password , an ex tensio n numbe r , a voice m ailbox, e tc.). A particular user is identified by the system via his se cret passwor[...]

149 A Accept Calls mode defin ed 1 43 enabling from a teleph one 13 enabling from NexDial 76 enabling from the desktop web interface (T elOper) 128 accessing voice mail from an inside lin e 50 from an outs ide line 5 5 from NexDial 79 from the web interface (T elOper) 1 13 ACD defin ed 1 43 adding a voice mail dis tribution gro up 58 adding entries[...]

User ’ s Guide 150 from the web interface (T elOper) 1 14 call distribution gro ups defin ed 1 44 detailed descrip tion 11 call forwarding defin ed 1 44 enabling from a teleph one 16 enabling from NexDial 76 enabling from the desktop web interface (T elOper) 128 call waiting defin ed 1 44 enabling from a teleph one 19 enabling from NexDial 76 ena[...]

151 Index dete rmin ing if y ou ha ve new v oice m ail me ssa ges from you r tel ephone 49 dial by name recordin g your name announcement 58 dia lin g a num ber from NexDial 72 from the web interface (T elOper) 1 14 dialing a nu mber from the comput er -based phon e book in the web interface (T elOper) 123 dialing a voice mail call back number from[...]

User ’ s Guide 152 hold performi ng hold operat ions from NexDial 74 perfor ming hold opera tions from Nex Dire ctor 10 6 perfor ming hold opera tions from the web interface (T elOper) 1 13 plac ing a cal l on hold fro m a teleph one 28 retrieving a call using a telephone 28 swapp ing hol d from the web interface 1 13 on a teleph one 29 hook-fl a[...]

153 Index (T elOper) 1 18 page r setup numeric pager n otification of n ew voice mail from the telepho ne 57 from web interface (TelOper) 1 18 paging (public add ress) from a telephone 38 park or bit defin ed 1 46 detailed descrip tion 39 re trie ve a c all usi ng N exD ial 72 retrieve a cal l using N exDirector 106 retrieve a call us ing the telep[...]

User ’ s Guide 154 from NexDial 75 from th e telephone 34 seizing an outs ide line from NexDial 72 from Nex Director 106 from th e telephone 37 sending a call to voice mail from NexDial 76 from the web interface (T elOper) 1 13 sending a message directly from voice m ail 59 setti ng up a con fere nce c all from a telephone 22 from NexDial 75 from[...]

155 Index accessing fr om an inside line 50 accessing from a n outside line 55 adding a dist ribution gr oup 58 alternate greeting 5 5 announce ti me and/or date setti ng fr om N exDi al 8 3 setting from the web interface (TelOper) 1 18 creating and usi ng voice mail distri bution groups (NexD ial) 87 deleting a message usin g NexDial 82 deleting a[...]

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