Canon 400 manual

V01[...]

2 Contents Introduction How to Use This Manual P ar ts and Functions of the Printer F ront View Rear View Inside the Printer Operation P anel Printing on P aper and Other Media Media Sizes Y ou Can Use with the Printer Media T ypes Y ou Can Use with the Printer Media T ypes Y ou Cannot Use with the Printer Loading P aper and Other Media Printing Ar[...]

3 Using the BJ Car tridges BJ Car tridges Y ou Can Use with the Printer Notes on Handling BJ Car tridges Printing Photographs Tips on Printing Photographic Images Printing Photographic Images About Photo Optimizer Using the Scanner Scanner Driver Basics Bef ore Using the Scanner Installing the IS Scan Software About the Scanning Area Launching IS S[...]

4 Replacing the BJ Car tridge Aligning the Print Head Cleaning the Printer Cleaning the P aper F eed Rollers T ranspor ting the Printer T roub leshooting Printout is Unsatisfactory Printer Does Not Star t or Stops in Mid-job P aper Jams or Does Not F eed The PO WER Lamp Flashes Orange An Error Message Appears Scanner Problems Other Problems Speci?[...]

5 Introduction Intr oduction Thank you f or purchasing the S400 Bubb le Jet Pr inter . This Ref erence Guide provides complete descriptions of the features and functions of the printer . T o maximise the life of y our pr inter , f amiliarise yourself fully with its functions and how to use it. Note This manual uses the f ollowing symbols depending [...]

6 How to Use This Manual Ho w to Use This Man ual Displa ys the next page. Retur ns to the page you w ere viewing pre viously . Use this button when y ou wish to mov e back from another page. Indicates a link to jump to a page about the topic shaded in blue . Displa ys the previous page . T o view this Ref erence Guide, we recommend that y ou use A[...]

7 How to Use This Manual Displa ys a table of contents f or the Reference Guide . Click the desired item to jump to the topic. Click the "+" symbol when y ou wish to see detailed head- ings f or each chapter . Click the "–" symbol when y ou wish to retur n to the original display . Use this button to search f or a word.[...]

8 P ar ts and Functions of the Printer P ar ts and Functions of the Printer F ront View Rear Vie w Inside the Printer Operation P anel[...]

9 P ar ts and Functions of the Printer Fr ont View P aper Output T ra y Holds printed sheets after they are ejected from the printer . P aper Guide Ensures that the sheets from the stack in the auto sheet f eeder feed str aight into the printer . Alwa ys align this guide with the left edge of the paper . P aper Rest Raise to suppor t the paper , es[...]

10 P ar ts and Functions of the Printer Rear Vie w Printer Cable Connector (P arallel Interf ace) Provides a connection point f or connecting a parallel interf ace cable to the printer . Printer Cable Connector (USB Interf ace) Provides a connection point f or connecting a USB interf ace cable to the printer . P ower Connector Provides a connection[...]

11 P ar ts and Functions of the Printer Inside the Printer Car tridge Holder Set the BJ Car tr idge (colour , photo , blac k) or scanner car tr idge. Car tridge Lock Le v er Locks the BJ Cartr idges onto the car tr idge holder .[...]

12 P ar ts and Functions of the Printer Operation P anel Press and hold the RESUME button f or the required number of flashes and release to perf or m these special tasks: One flash: Cleaning the Print Head T wo flashes: Printing a Nozzle Check P atter n Three flashes: Cleaning the P aper F eed Rollers These impor tant tasks can also be perform[...]

13 Media Sizes Y ou Can Use with the Printer Media T ypes Y ou Can Use with the Printer Media T ypes Y ou Cannot Use with the Printer Loading P aper and Other Media Printing Area Using Plain P aper or High Resolu- tion P aper Using En v elopes Using T ransparencies or Back Print Film Using Glossy Photo P aper Using High Gloss Photo Film Using Gloss[...]

14 Printing on Paper and Other Media Media Sizes Y ou Can Use with the Printer The f ollowing table lists the standard paper siz es that can be used with the pr inter . Y ou can also use custom paper sizes within the f ollowing r anges. Width: 100.0mm to 241.3mm (3.94" to 9.50") Height: 100.0mm to 584.2mm (3.94" to 23.00") Media[...]

15 Printing on Paper and Other Media Media T ypes Y ou Can Use with the Printer Plain paper and special Canon media are recommended f or use with the pr inter . Specify the media name and size when y ou purchase Canon special media. Ref er to the instructions provided with special media f or details about handling and printing. ■ Ordinar y P aper[...]

16 Printing on Paper and Other Media Media T ypes Y ou Can Use with the Printer ■ Canon Special Media Canon off ers a range of special paper and films f or the reproduction of superb images in vibrant colours . For best results when printing photogr aphs, use the Photo BJ Car tridge. • High Resolution P aper HR-101 Provides more vivid colours [...]

17 Printing on Paper and Other Media Media T ypes Y ou Can Use with the Printer • Glossy Photo Cards FM-101 A special card made of the same stock as Glossy Photo P aper GP-301. Y ou can create a photo card printed ov er its entire area b y printing the image so that it e xtends bey ond the perf orations and then trimming off the unwanted white ma[...]

18 Printing on Paper and Other Media Media T ypes Y ou Can Use with the Printer • Banner P aper This banner paper allows y ou to print on up to six connected sheets of A4 or Letter size paper to create par ty or adv er tising banners. Using Banner P aper • T -Shir t T ransf er TR-201 This is a media f or creating iron-on pr ints for T -shir ts.[...]

19 Printing on P aper and Other Media Media T ypes Y ou Cannot Use with the Printer T o av oid poor print quality and possib le damage to the printer , ne ver use the types of media listed below . • F olded paper • Curled paper • Creased or crumpled paper • Damp or wet paper • Excessiv ely thin media (weight less than 64g/m 2 ) • Excess[...]

20 Printing on Paper and Other Media Loading P aper and Other Media ■ Landscape and P or trait There are two methods of orientation you can use to load the printer , depending on the type of media you intend to load. • When the shor t edge of the paper is fed into the auto sheet f eeder , this is called P or trait orientation. • When the long[...]

21 Printing on Paper and Other Media Loading P aper and Other Media ■ Print Side The f ollowing media must be printed on the correct side. • Env elope Must be printed on the address side. • High resolution paper Must be printed on the whiter side. • Back print film Must be printed on the matte side. • Glossy photo paper Must be printed o[...]

22 Printing on Paper and Other Media Loading P aper and Other Media ■ Number of sheets that can be loaded The type of paper f eed and the number of sheets that can be loaded vary according to the type of media. Make sure that the paper stac k is not higher than the load limit mark on the auto sheet f eeder and set the paper thickness le ver Up or[...]

23 Printing on Paper and Other Media Printing Area T o ensure the best pr int quality , the printer allows a margin along each edge of the media. (The printing area varies according to the media size .) Note that the ter m "printing area" represents both the recommended area f or the optimum print quality and the entire area where the pr [...]

24 Printing on P aper and Other Media Printing Area ■ A5, B5, A4 Printable Area (width x height) Size (mm) A5 141.2mm x 202.0mm B5 175.2mm x 249.0mm A4 203.2mm x 289.0mm *: Printing in this area can adversely aff ect the print quality or the paper f eed precision. 32.0mm 26.0mm 3.4mm 3.4mm 5.0mm 3.0mm Recommended printing area Printable area wher[...]

25 Printing on Paper and Other Media Printing Area ■ Letter , Legal Printable Area (width x height) Size (mm) Letter 203.2mm x 271.4mm Legal 203.2mm x 347.6mm * Printing in this area could adversely aff ect the pr int quality or the paper f eed precision. 32.0mm 26.0mm 6.4mm 6.3mm 5.0mm 3.0mm Recommended printing area Printable area where it is p[...]

26 Printing on P aper and Other Media Printing Area ■ Glossy Photo Cards Printable Area (width x height) Size (mm) Glossy Photo Cards 109.4mm x 159.9mm 5.1mm 4.1mm 26.0mm 32.0mm Recommended printing area (Printable and recomended printing areas are identical.)[...]

27 Printing on P aper and Other Media Printing Area ■ En v elope Printable Area (width x height) Size (mm) European DL 203.2mm x 102.0mm US Com. #10 203.2mm x 96.7mm 6.4mm B A 3.0mm Recommended printing area (Printable and recommended printing areas are identical.) AB DL 7.0mm 10.4mm Com #10 7.0mm 31.7mm[...]

28 Printing on P aper and Other Media Printing Area ■ Banner P aper Printable Area (width x height) Size (mm) Banner P aper 203.2mm x 1779.0mm (A4) 203.2mm x 1673.4mm (Letter) * Printing in this area could adversely aff ect the pr int quality or the paper f eed precision. ** 9.3mm f or Letter size 3.4mm 3.4mm 3.0mm 32.0mm Recommended printing are[...]

29 Printing on P aper and Other Media Using Plain P aper or High Resolution P aper 1 Make sure that the printer is s witched on and the paper thic kness lev er ➀ is set to the Up position. Raise the paper rest ➁ . ➀ ➁[...]

30 Printing on P aper and Other Media Using Plain P aper or High Resolution Paper 2 F an the stac k to remo v e static cling and align the edges of the stack b y tap- ping them on a flat surf ace. Loading the paper without first fanning and aligning the edges could cause paper jams. T o av oid touching the print surface , alwa ys handle media by [...]

31 Printing on P aper and Other Media Using Plain P aper or High Resolution Paper 3 Load the stack of paper . ➀ Align the stack with the right side of the auto sheet f eeder and inser t it into the auto sheet f eeder . • Plain paper Y ou can pr int on either side. • High Resolution P aper Load the paper with the whiter side f acing up. ➁ Sl[...]

32 Printing on P aper and Other Media Using Plain P aper or High Resolution Paper 4 Open the Printer Proper ties dialogue bo x and select the most appropriate icon in the Choose Print Mode box under the Main tab . Select Plain P aper or High Resolution P aper in the Media T ype bo x. Make sure that the BJ Cartr idge T ype setting matches the BJ Car[...]

33 Printing on P aper and Other Media Using Plain P aper or High Resolution Paper 5 Star t the pr int job . 6 Check the printed sheets as the y are ejected from the printer . As soon as about 20 sheets hav e stack ed on the paper output tra y , remove them. If the pr inted sheets are excessiv ely curled after they are ejected from the printer , rem[...]

34 Printing on P aper and Other Media Using En velopes 1 Make sure that the printer is s witched on and the paper thickness le ver is set to the Down position. • T o av oid poor print results, do not attempt to print on env elopes with embossed or treated surf aces. • T o av oid misf eeds and jams, do not use env elopes with ov er lapping flap[...]

35 Printing on P aper and Other Media Using Env elopes 2 Prepare the env elopes. ➀ Press down firmly on the cor ners and edges of the env elopes to flatten the env elopes and e xpel all air . ➁ If the env elopes are still warped, hold the edges of the env elopes diag- onally and bend gently . Mak e sure that the flaps are straight. ➂ T o e[...]

36 Printing on P aper and Other Media Using Env elopes 3 Load the env elopes as f ollows. Load top edges of the address sides (flap sides down) into the auto sheet f eeder ➀ and align the stack with the right side of the auto sheet feeder . Slide the paper guide ➁ to the left side of the stac k until it is sung. The maximum number of en velope[...]

37 Printing on P aper and Other Media Using Env elopes 4 Open the Printer Proper ties dialogue bo x and select the most appropriate icon in the Choose Print Mode bo x under the Main tab . Select Env elope in the Media T ype bo x. Mak e sure that the BJ Car tridge T ype setting matches the BJ Car tr idge you are using. 4 Select the most appropriate [...]

38 Printing on P aper and Other Media Using Env elopes 5 Click the P age Lay out tab , then select "DL Env . 220.0 x 110.0 mm" or "#10 Env . 241.3 x 104.6 mm" in the Page Siz e. Nor mally you can set the en velope siz e with the application prog r am. How- e ver , if the setting on the P age La yout tab does not match the settin[...]

39 Printing on P aper and Other Media Using T ransparencies or Back Print Film 1 Make sure that the printer is s witched on and the paper thic kness lev er ➀ is set to the Up position. Raise the paper rest ➁ . ➀ ➁[...]

40 Printing on P aper and Other Media Using T ransparencies or Back Print Film 2 F an the transparencies to remo ve static cling and tap the edges against a flat surf ace to align them neatly . F anning and aligning the sheets pre v ents misf eeds and paper jams. • T o av oid touching the print surface , alwa ys handle the sheets by the edges. U[...]

41 Printing on P aper and Other Media Using T ransparencies or Back Print Film 3 Load the transparencies . ➀ With the print side (matte side for bac k pr int film) f acing up , place, one sheet of A4 or Letter size paper under the stac k. Load the stac k with the edges aligned against the right side of the auto sheet feeder . ➁ Slide the paper[...]

42 Printing on P aper and Other Media Using T ransparencies or Back Print Film 4 Open the Printer Proper ties dialogue bo x, then select the most appropriate icon in the Choose Print Mode box under the Main tab . Select T ranspar- ency or Back Print Film in the Media T ype box. Mak e sure that the BJ Car- tridge T ype setting matches the BJ Car tr [...]

43 Printing on P aper and Other Media Using Glossy Photo P aper 1 Make sure that the printer is s witched on and the paper thic kness lev er ➀ is set to the Up position. Raise the paper rest ➁ . ➀ ➁[...]

44 Printing on P aper and Other Media Using Glossy Photo P aper 2 F an the glossy photo paper to remov e static cling and tap the edges against a flat surf ace to align them neatly . F anning and aligning the sheets pre vents misf eeds and paper jams. If the film is curled, bend it slightly in the opposite direction of the cur l to straighten it.[...]

45 Printing on P aper and Other Media Using Glossy Photo P aper 3 Load the glossy photo paper as f ollows. ➀ With the print side (glossy side) facing up , place the Loading Suppor t Sheet B provided with the pac kage under the stack. Load the stack with the edges aligned against the right side of the auto sheet feeder . (F or details, ref er to t[...]

46 Printing on P aper and Other Media Using Glossy Photo P aper 4 Open the Printer Proper ties dialogue bo x and select the most appropriate icon in the Choose Print Mode box under the Main tab . Select Glossy Photo P aper in the Media T ype bo x. Mak e sure that the BJ Car tr idge T ype setting matches the BJ Car tr idge you are using. 4 Select th[...]

47 Printing on P aper and Other Media Using High Gloss Photo Film 1 Make sure that the printer is s witched on and the paper thic kness lev er ➀ is set to the Up position. Raise the paper rest ➁ . ➁ ➀[...]

48 Printing on P aper and Other Media Using High Gloss Photo Film 2 Load one sheet of high gloss photo film. ➀ Remov e one sheet from the package and hold the glossy side up with the cut cor ner up and on the right. Align the right edge with the r ight side of the auto sheet f eeder and inser t the sheet into the auto sheet f eeder . ➁ Slide t[...]

49 Printing on P aper and Other Media Using High Gloss Photo Film 3 Open the Printer Proper ties dialogue bo x, then select the most appropriate icon in the Choose Print Mode box under the Main tab . Select High Gloss Photo Film in the Media T ype box. Make sure that the BJ Car tridge T ype setting matches the BJ Car tr idge you are using. 3 Select[...]

50 Printing on P aper and Other Media Using Glossy Photo Car ds 1 Make sure that the printer is s witched on and the paper thic kness lev er ➀ is set to the Up position. Raise the paper rest ➁ . ➀ ➁[...]

51 Printing on P aper and Other Media Using Glossy Photo Cards 2 Load the glossy photo cards. ➀ With the print side (glossy side) facing up , place the Loading Suppor t Sheet B provided with the pac kage under the stack. Load the stack with the edges aligned against the right side of the auto sheet feeder . (F or details, ref er to the instr ucti[...]

52 Printing on P aper and Other Media Using Glossy Photo Cards 3 Open the Printer Proper ties dialogue bo x and select the most appropriate icon in the Choose Print Mode box under the Main tab . Select Glossy Photo Cards in the Media T ype box. Make sure that the BJ Car tridge T ype setting matches the BJ Car tr idge you are using. 4 Click the P ag[...]

53 Printing on P aper and Other Media Using Glossy Photo Cards 5 Star t the pr int job . 6 Remov e each pr inted card as it is ejected from the printer . Do not touch the printed side until the ink is completely dr y . About 2 min- utes is required f or dr ying. 7 T ear awa y the strips of the glossy photo card. F or more details, see the instructi[...]

54 Printing on P aper and Other Media Using Banner P aper 1 Make sure that the printer is s witched on and the paper thickness le ver is set to the Down position. Low er the paper rest. 2 Bef ore you tear off the sheets, mak e sure that you tak e one more sheet than you need f or printing. (F or example , if you wish to print three sheets, tear off[...]

55 Printing on P aper and Other Media Using Banner P aper 3 Load the banner paper . ➀ Align the right side of the first sheet with the r ight side of the auto sheet f eeder and inser t it into the auto sheet feeder until it stops . ➁ Slide the paper guide to the right until it is snug against the side of the sheet. • Y ou can print on either[...]

56 Printing on P aper and Other Media Using Banner P aper 4 Gently f old ov er the perf orations between the first and second sheet.[...]

57 Printing on P aper and Other Media Using Banner P aper 5 Provide ample space in front of the printer so each sheet is suppor ted as it comes out of the printer and allowed to hang o v er the edge of the table as shown. A dense print will require more time to dr y . Be careful that wet ink does not stain the desk or the floor . Impor tant[...]

58 Printing on P aper and Other Media Using Banner P aper 6 Open the Printer Proper ties dialogue bo x, then click the P age Lay out tab . Check the r adio button f or Banner Pr inting in the Pr inting T ype. When a confir mation message appears, clic k the OK button. If you need detailed inf or mation on banner pr inting, click the Help b utton. [...]

59 Printing on P aper and Other Media Using Banner P aper 7 Select the most appropriate icon in the Choose Pr int Mode bo x under the Main tab . Select Plain P aper in the Media T ype box. Make sure that the BJ Car tr idge T ype setting matches the BJ Car tr idge you are using. 7 Select the most appropriate icon that indicates the pr int mode in th[...]

60 Printing on P aper and Other Media Using T -Shirt T ransf ers 1 Make sure that the printer is s witched on and the paper thickness le ver is set to the Down position. Raise the paper rest. 2 Load the transf er sheet. ➀ Remov e one tr ansf er sheet from the pac kage and hold it with the g reen lines down and the print side up . Align the right [...]

61 Printing on P aper and Other Media Using T -Shir t T ransf ers 3 Open the Printer Proper ties dialogue bo x and select the most appropriate icon in the Choose Print Mode box under the Main tab . Select T -Shir t T ransfer in the Media T ype bo x. Mak e sure that the BJ Car tr idge T ype set- ting matches the BJ Car tr idge you are using. 3 Selec[...]

62 Using the BJ Car tr idges Using the BJ Car tridg es BJ Car tridges Y ou Can Use with the Pr inter Notes on Handling BJ Car tridges[...]

63 Using the BJ Car tr idges BJ Car tridg es Y ou Can Use with the Printer Three types of BJ Car tr idge (Color BJ Car tr idge, Photo BJ Car tridge, and Black BJ Car tridge) can be used with this pr inter . Use whichev er car tridge is appropr iate for the w ork you are doing. • Color BJ Car tr idge BC-33e This BJ Car tr idge includes pigment bla[...]

64 Using the BJ Car tr idges BJ Car tr idges Y ou Can Use with the Printer • Color BJ Car tr idge BC-34e Photo This BJ Car tr idge includes four colors , that is Photo Cyan, Photo Magenta, which are slightly lighter than ordinar y Cyan and Magenta, nor- mal Y ellow , and dye b lac k. This is best for realistically producing natur al images such a[...]

65 Using the BJ Car tr idges BJ Car tr idges Y ou Can Use with the Printer • Black BJ Cartr idge BC-30e This BJ Car tr idge contains pigment blac k ink which takes longer to dr y than general dy e ink, but produces e xtremely shar p , water-resistant te xt and graphics . This is intended f or pr inting monochrome documents. The Black BJ Cartr idg[...]

66 Using the BJ Car tr idges Notes on Handling BJ Car tridg es All BJ Car tridges contain replaceable ink tanks . Ink tanks and BJ Car tr idges are consum- able items . After an ink tank runs out of ink, or after a pr int head wears out, it should be replaced. ■ When y ou purchase e xtra ink tanks... • Check the name of the ink tank(s) to ensur[...]

67 Using the BJ Car tr idges Notes on Handling BJ Car tr idges ■ Handling the BJ Car tridges... • T o av oid personal injur y or damage to the pr int heads, ne v er touch the print heads of a BJ Car tr idge. The pr int heads become very hot dur ing printing and can cause a minor burn. T ouching a print head could damage it and make further pr i[...]

68 Using the BJ Car tr idges Notes on Handling BJ Car tr idges ■ Storing the unused BJ Car tr idges... After you replace the BJ Cartr idge with another one, alwa ys store the unused BJ Car tr idge in a BJ Car tridge container . If the BJ Car tridge is not properly stored in the container , the ink will dr y out and the BJ Car tr idge can no longe[...]

69 Using the BJ Car tr idges Notes on Handling BJ Car tr idges • Do not attempt to reattach the protectiv e cap and protectiv e tape after removing them. Obser ve all local regulations regarding the location and method of disposing of these items. • Do not leav e an empty ink tank in a BJ Car tr idge. Remov e it immediately after ink runs out. [...]

70 Printing Photographs Printing Photographs Tips on Printing Photographic Images Printing Photographic Images About Photo Optimizer[...]

71 Printing Photographs Tips on Printing Photographic Images T o produce the best possible print quality for printing photographic images from a digital camera or scanner , or photographic images downloaded from a home page on the Internet, obser ve the f ollowing three points: • Use the Photo BJ Car tr idge. • Use special media designed f or r[...]

72 Printing Photographs Printing Photographic Images 1 Make sure that the printer is s witched on. Mak e sure that the Photo BJ Car tr idge is installed in the car tridge holder . 2 Load special print media in the auto sheet feeder of the printer . Excellent prints of photographs can be obtained with plain paper , b ut for superior colour reproduct[...]

73 Printing Photographs Printing Photographic Images 3 Open the Printer Proper ties dialogue bo x and select SuperPhoto in the Choose Print Mode box under the Main tab . When SuperPhoto is selected, the BJ Car tr idge setting automatically changes to Photo so you can use the f our diff erent types of inks provided by the Photo BJ Cartr idge. 4 Clic[...]

74 Printing Photographs About Photo Optimizer The Photo Optimizer adjusts a photog raphic image created with a digital camer a de vice when it is printed out. Use the Photo Optimizer to compensate f or unsatisf actor y colour bal- ance and ov er- or under-e xposure bef ore pr inting. 1 Open the Printer Proper ties dialogue bo x and click the Main t[...]

75 Printing Photographs About Photo Optimizer 1 Select Photo Optimiser on the Quality panel. The Photo Optimiser feature works on the image that is edited using the edit menu such as "Cut" and "Rotate" in a graphics application prog ram. Macintosh Disabled Enab led[...]

76 Using the Scanner Using the Scanner Scanner Driver Basics Bef ore Using the Scanner Installing the IS Scan Software About the Scanning Area Launching IS Scan P erforming White Le v el Calibration Scanning an Image Sa ving an Image[...]

77 Using the Scanner Scanner Driver Basics Installing the Color Image Scanner Car tr idge IS-32 in the printer makes it possib le to scan and sav e images such as your f a v ourite photographs and greeting cards . The Color Image Scanner Car tr idge IS-32 operates in combination with the special IS Scan Software , the IS Scan scanner driver and IS [...]

78 Using the Scanner Bef ore Using the Scanner Check the f ollowing items bef ore using the scanner . The scanner car tr idge is composed of precision components. Do not touch the electrical contacts and optical components, such as lenses, to a void poor scanning results, poor contact and static electricity . ■ Color Image Scanner Car tridge IS-3[...]

79 Using the Scanner Bef ore Using the Scanner ■ White calibration sheet Used f or maintaining the correct colour balance of scanned images. • Do not leav e the white calibration sheet in locations that are e xposed to direct sunlight or that are subject to high temperatures or humidity . • Do not bend or f old the white calibration sheet. ?[...]

80 Using the Scanner Bef ore Using the Scanner ■ Scanning holder Used f or holding the or iginal that you wish to scan or the white calibration sheet. If you wish to scan images larger than the A5, scanning holders f or other paper sizes ma y be optionally av ailable depending on the country of purchase. • T o prev ent paper jams, alwa ys inser[...]

81 Using the Scanner Bef ore Using the Scanner ■ BJ Car tridge container Used f or stor ing the Color Image Scanner Car tridge IS-32 or another BJ Car tr idge when not in use. The BJ Car tridge container comes with the printer . If y ou need additional containers, the BJ Car tridge container may be optionally av ailable depending on the country o[...]

82 Using the Scanner Installing the IS Scan Software Bef ore using the pr inter as a scanner , you m ust install the IS Scan Software . • Bef ore installing the IS Scan Software, quit an y application programs that are running. • If another IS Scan Software is installed in the system, uninstall the old v ersion of the IS Scan Software and then [...]

83 Using the Scanner Installing the IS Scan Software 4 Make sure that the IS Scan Softw are button is red. Click IS Scan Softw are (if the button is not red), clic k the Star t button. If you w ant to know more about handling the scanner , clic k the Readme button. 5 Select the desired item, then click the Ne xt b utton. • Install TW AIN driver o[...]

84 Using the Scanner Installing the IS Scan Software F or the rest of the installation procedure, f ollow the instructions on the screen. 1 Load the Setup Software & Ref erence Guide CD-ROM into the CD-R OM drive . 2 Double-clic k the CD-ROM icon. 3 Double-clic k the IS Scan f older . 4 Double-clic k the f older of your language . Macintosh[...]

85 Using the Scanner Installing the IS Scan Software 5 Double-clic k Installer . 6 Click Ag ree in the Software Licence Agreement screen. 7 Click Install, and then f ollow the instructions on the screen.[...]

86 Using the Scanner About the Scanning Area The size of the scanning area ma y v ar y depending on the scanning and displa y resolution. • Alwa ys position the original on the scanning holder 3.4mm from the left margin and 6.0mm from the top margin. • Scanning results ma y be blurred or distor ted within the area of 32mm aw ay from the top mar[...]

87 Using the Scanner Launching IS Scan If you ha ve a TW AIN-compatible g raphics application prog ram, y ou can use the scanner function in combination with IS Scan. Otherwise, you can use IS Scan Plus f or Windows and IS Scan directly as a stand-alone application program f or Macintosh. ■ Using IS Scan Plus f or Windows 1 Select Programs from t[...]

88 Using the Scanner Launching IS Scan ■ Using IS Scan from within a TW AIN-compatible g raphics application pro- gram • Some TW AIN-compatib le graphics application programs do not displa y the Main dialogue bo x of IS Scan but displa y a diffrenent screen. If you are using this type of application program, read the documentation of the applic[...]

89 Using the Scanner Launching IS Scan Select Canon IS Scan2, then click the OK or Select b utton to enable the settings. Select Canon IS Scan DS, then clic k the OK or Select button to enab le the settings. Windows Macintosh[...]

90 Using the Scanner P erf orming White Level Calibration The white calibration sheet pro vided with the scanner car tridge is used for maintaining the correct colour balance of scanned images. White le vel calibration is required when the scanner car tr idge is used for the first time . Place the white calibration sheet in the scanning holder , a[...]

91 Using the Scanner P erforming White Lev el Calibration 2 P erf or m white lev el calibration. • When using IS Scan Plus Select Capture Image from the Main menu screen. Click the Custom b ut- ton in the Scanning Mode bo x, and then select White Le v el from in the Cus- tom dialogue bo x. • When using IS Scan directly as a stand-alone applicat[...]

92 Using the Scanner P erforming White Lev el Calibration 3 When a message appears and prompts you to load the white calibr ation sheet, click the OK b utton. The sheet is scanned and ejected from the paper output tra y . When the system needs to update the white le vel calibration data, a mes- sage appears and prompts you to load the white calibr [...]

93 Using the Scanner Scanning an Image This section describes the basic operation procedures to install the Scanner Car tridge and to scan the image. • Scanning and printing cer tain documents, such as bank notes (bank bills) and gov er nment bonds, ma y be considered "cr iminal" off ences with considerab le penalties. • Y ou ma y be [...]

94 Using the Scanner Scanning an Image Make sure that the paper thic kness le v er is set to the Up position. If you scan the image with the paper thickness le v er set in the Down position, scanning results ma y be unsatisfactory . 2 Launch the IS Scan Software . Launching IS Scan 3 P erf or m white lev el calibration. P erf or ming White Le vel C[...]

95 Using the Scanner Scanning an Image 4 Load the image you wish to scan in the auto sheet f eeder of the printer . ➀ Place the image in the scanning holder . ➁ Inser t the scanning holder in the auto sheet feeder of the printer . • The maximum thic kness of the or iginal must be within 0.45mm, including the scanning holder . (The scanning ho[...]

96 Using the Scanner Scanning an Image 5 P erf or m prescanning. (1) Select the most appropriate mode in the Scanning Mode box. Then select the most appropriate size in P aper Size . Click the Prescan b utton. (1) Select the most appropriate mode in Scanning Mode. Select the appropriate size in P aper Size . Check the Prescan chec kbo x and click t[...]

97 Using the Scanner Scanning an Image (2) After the scanning holder with the original is ejected from the paper out- put tra y , the prescanned image is display ed. Make sure that the image is properly placed in the scanning area. 6 T o scan only a por tion of the entire image, drag the mouse to specify the por tion. F ollow the procedure belo w .[...]

98 Using the Scanner Scanning an Image Right-click the image . The rectangle disappears and y ou can specify the por tion of the image again. While pressing the Control ke y , click on the image . The rectangle disap- pears and you can specify the portion of the image again. 7 Load the original in the auto sheet feeder again. Make sure the original[...]

99 Using the Scanner Sa ving an Image After scanning is completed, sav e the image f or using it in y our graphics application progr am. ■ When using IS Scan Plus 1 Click the Sa ve b utton. 2 When the Sav e As dialogue bo x is display ed, enter a file name, drive or f older name and file format type. 3 Click the Sa ve b utton in the Sav e As di[...]

100 Using the Scanner Saving an Image ■ Using IS Scan from within a TW AIN-compatible g raphics application progr am 1 Click the T ransf er b utton. The scanned image is display ed in the TW AIN- compatible g raphics application program. 2 Select the command f or saving, and sa v e the image. F or details, ref er to the documentation of your appl[...]

101 Routine Maintenance Routine Maintenance Prolonging the Ser vice Lif e of the Printer BJ Car tridge Maintenance When to Replace a BJ Car tridge Printing a Nozzle Check P atter n Cleaning the Print Head Replacing Ink T anks Replacing the BJ Car tridge Aligning the Print Head Cleaning the Printer Cleaning the P aper F eed Rollers T ranspor ting th[...]

102 Routine Maintenance Pr olonging the Ser vice Life of the Printer T o ensure a long ser vice lif e for y our pr inter , clean it frequently and replace consumable items such as the BJ Car tr idges when required. Bef ore you mov e the printer to a new loca- tion, pack it in its original bo x and packing material to pre v ent damage during shippin[...]

103 Routine Maintenance BJ Car tridg e Maintenance Ov er time ink tanks run out and require replacement and ev entually the BJ Car tridges also require replacement after the print heads wear out. The follo wing topics regarding BJ Car- tridge maintenance descr ibe how to chec k the status of the BJ Car tridges and correct prob- lems. Printing a Noz[...]

104 Routine Maintenance When to Replace a BJ Car tridg e If the printout appears streaked or b lurred, open the front cov er of the printer and visually check the le v el of the ink in all the ink tanks. If remaining ink is low or has run out, replace it. Replacing Ink T anks If an ink tank runs out of ink, the POWER lamp ma y flash or ange f our [...]

105 Routine Maintenance When to Replace a BJ Car tr idge Printing a Nozzle Check P atter n Cleaning the Print Heads (Nor mal pr int head cleaning) Cleaning the Print Heads (Deep pr int head cleaning) Replacing the BJ Car tr idge Aligning the Print Head Nozzle check pattern poor quality? Nozzle check pattern poor quality? Nozzle check pattern poor q[...]

106 Routine Maintenance Printing a Nozzle Chec k P attern The nozzle check pattern confir ms whether the inks are being correctly ejected from the print head nozzles and whether the pr int head on the BJ Car tridge is correctly aligned. Print the nozzle check pattern when your printouts are streaked or the colour tones are not correct, or after pr[...]

107 Routine Maintenance Printing a Nozzle Check P atter n 5 When a confir mation message appears, mak e sure that paper is loaded in the printer and the pr inter is s witched on. 6 Click the OK b utton. 7 Look at the check patterns and perf or m the correction procedure. Separate patterns are pr inted to displa y the status of the BJ Car tr idge. [...]

108 Routine Maintenance Printing a Nozzle Check P atter n If patter ns (1) are broken or missing, print head cleaning is required. Cleaning the Print Head If patter ns (2) are not ov erlapped perf ectly , print head alignment is required. Aligning the Print Head Each patter n indicates the status of the nozzles of the BJ Car tridges installed in th[...]

109 Routine Maintenance Cleaning the Print Head Cleaning the print head clears the nozzles. There are tw o w a ys to clean the print head: nor- mal print head cleaning and deep pr int head cleaning. Alwa ys e xecute normal pr int head cleaning first. If this does not correct the problem then e xecute deep print head cleaning. Cleaning the print he[...]

110 Routine Maintenance Cleaning the Print Head 1 Select P age Setup from the File menu. 2 Click the Utilities b utton. 3 Select the Print head cleaning icon. Y ou can also star t pr int head cleaning with the RESUME button on the printer . Press and hold down the RESUME b utton until the POWER lamp flashes once, and release it. This cleans the pr[...]

111 Routine Maintenance Cleaning the Print Head ■ Deep print head cleaning Alwa ys e xecute normal pr int head cleaning first. Only when the normal print head cleaning does not correct the problem, perf or m deep pr int head cleaning. 1 Open the Printer Proper ties dialogue bo x. 2 Click the Maintenance tab . 3 Click the print head deep cleaning[...]

112 Routine Maintenance Cleaning the Print Head 4 When the confir mation message appears, mak e sure that the pr inter is s witched on then click the OK b utton. Pr int head cleaning begins. (It takes about a f ew min utes until pr int head cleaning is completed and the PO WER lamp stops flashing.) 5 Print a nozzle check pattern to confir m the [...]

113 Routine Maintenance Replacing Ink T anks The f ollowing pages describe how to replace empty ink tanks. When you purchase e xtra ink tanks , make sure that y ou get the correct ink tanks f or each BJ Car tr idge. • F or Color BJ Car tr idge BC-33e Ink T ank BCI-3eBK Ink T ank BCI-3eC Ink T ank BCI-3eM Ink T ank BCI-3eY Color BJ Car tr idge BC-[...]

114 Routine Maintenance Replacing Ink T anks 1 Make sure that the printer is s witched on and open the front co v er . The car- tridge holder mov es to the centre. • If you need to replace tw o ink tanks or more, do not remov e the ink tanks together . Remov e and replace each ink tank one by one to ensure that each new ink tank is inserted in th[...]

115 Routine Maintenance Replacing Ink T anks 2 T o remove the empty ink tank, press in on the tab on the ink tank to release and pull it out of the slot. Do not remov e the BJ Car tridge! Leav e the BJ Car tr idge installed in the printer and remov e only the ink tank(s). Discard empty ink tanks according to the local laws and regulations regard- i[...]

116 Routine Maintenance Replacing Ink T anks 3 Remov e the new ink tank from its pac kage. Pull the orange tape up and against the perf orations to open the packing film. • Remov e the film carefully so you do not remo ve the label from the ink tank. The label is needed to match the ink tank with the correct slot of the BJ Car tr idge. • Remo[...]

117 Routine Maintenance Replacing Ink T anks 4 Grip the bottom of the ink tank and twist off the orange protective cap in the direction of the arrow . Ne ver attempt to reattach a protectiv e cap to an ink tank. Discard the pro- tectiv e cap according to the local la ws and regulations regarding disposal of consumables . Protective cap T o prev ent[...]

118 Routine Maintenance Replacing Ink T anks 5 Hold the new ink tank at a slight angle , align it with the correct slot, then press down gently on top of the ink tank until it loc ks in place. Make sure that y ou inser t the ink tank in the correct slot of the car tr idge holder .[...]

119 Routine Maintenance Replacing Ink T anks 6 Press down until the ink tank loc ks in place with a click. 7 Close the front cov er . The car tr idge holder retur ns to the home position.[...]

120 Routine Maintenance Replacing the BJ Car tridg e If the print quality remains poor ev en after replacing the ink tanks and cleaning the pr int heads, the print heads are worn out and you must replace the BJ Car tridge. Canon recommends that you use the f ollowing BJ Car tridges with this printer . Black BJ Cartr idge BC-30e Color BJ Car tr idge[...]

121 Routine Maintenance Replacing the BJ Car tr idge 2 Raise the car tr idge lock le ver to unloc k the BJ Car tridge. Make sure that y ou raise the le ver all the w ay up . T o av oid staining y our hands, clothing, or areas in the work site, handle the BJ Car tr idge carefully . A void dropping or shaking the BJ Car tridge. Car tridge lock lev er[...]

122 Routine Maintenance Replacing the BJ Car tr idge 3 Remov e the entire BJ Car tridge with the ink tanks in place. • If you are remo ving a par tially used BJ Car tridge, store it in the BJ Car tr idge container . • Alwa ys hold the BJ Car tr idge by the circles embossed on the left and right sides of the BJ Car tr idge. Do not touch the meta[...]

123 Routine Maintenance Replacing the BJ Car tr idge 4 Remov e a new BJ Car tridge from its package. Remov e the orange protec- tiv e cap ➀ then slowly remo ve the or ange protectiv e tape ➁ . • Ne ver attempt to reattach the tape or cap to the BJ Car tridge. Discard the protectiv e cap and tape according to the local la ws and regulations re[...]

124 Routine Maintenance Replacing the BJ Car tr idge 5 Inser t the BJ Car tr idge into the car tridge holder , then lower the car tridge lock le v er until it locks in place. When you install the Blac k BJ Car tridge, inser t it into the r ight side of the car tr idge holder . Note[...]

125 Routine Maintenance Replacing the BJ Car tr idge 6 Press in the tab of the plastic inser t and remov e them. Fix tab[...]

126 Routine Maintenance Replacing the BJ Car tr idge 7 Inser t the ink tank(s) in the new BJ Car tr idge. Y ou can use new ink tanks or the ink tanks in the w or n BJ Car tridge, and install them in the new BJ Cartr idge. Replacing Ink T anks Install an ink tank immediately after removing it from the w orn BJ Car tr idge or its package . If an ink [...]

127 Routine Maintenance Aligning the Print Head Each time you replace a BJ Cartr idge or switch BJ Car tridges for a special print job , you must align the print heads to ensure optimum printing. 1 Open the Printer Proper ties dialogue bo x. 2 Click the Maintenance tab . 3 Click the print head alignment icon. 1 Select P age Setup from the File menu[...]

128 Routine Maintenance Aligning the Print Head 4 When a confir mation message appears, mak e sure that the pr inter is s witched on and at least two sheets of A4 or Letter size plain paper are loaded, and then click the OK b utton. The pr inter star ts to print the stan- dard head alignment patter n. Dur ing pr int head alignment, do not open the[...]

129 Routine Maintenance Aligning the Print Head 7 When you finish entering numbers ... Click the OK b utton to sav e the settings. Sav e the settings. 8 Make sure that the printer is s witched on and A4 or Letter size plain paper is loaded, and then click the OK b utton. The pr inter star ts to print the high- resolution head alignment patter n. 9[...]

130 Routine Maintenance Aligning the Print Head 10 When you finish entering numbers ... Click the OK b utton to sav e the settings. Sav e the settings. 11 Click the OK b utton. This completes the pr int head alignment procedure. When you wish to s witch the printer off after head alignment, alwa ys press the PO WER button to s witch the pr inter o[...]

131 Routine Maintenance Cleaning the Printer After long use, paper dust and room dust ma y accumulate around the paper output tra y and other par ts of the pr inter . Clean the printer per iodically . T o av oid personal injur y from burns or electr ical shock or damage to the printer dur ing cleaning, ne v er use a flammable solv ent such as thin[...]

132 Routine Maintenance Cleaning the Printer 3 Use a soft, dr y cloth to wipe the area around the paper output par t and other par ts of the pr inter .[...]

133 Routine Maintenance Cleaning the P aper Feed Roller s With frequent use of high resolution paper and other coated paper , paper dust from the coated surf aces of such media accumulates around the paper f eed rollers and ma y cause misf eeds and paper jams. If this occurs, use the special cleaning plate to clean the paper f eed rollers inside th[...]

134 Routine Maintenance Cleaning the P aper Feed Rollers 3 Set the paper guide to the A4 position. 4 Slide the cleaning sheet into the sheet f eeder until it stops.[...]

135 Routine Maintenance Cleaning the P aper Feed Rollers 5 Make sure that the PO WER lamp is lit green. Press and hold down the RESUME b utton until the POWER lamp flashes three times, then release it. The paper f eed rollers of the pr inter star t rotat- ing and then stops. W ait for appro ximately 15 to 30 seconds. 6 The cleaning sheet f eeds in[...]

136 Routine Maintenance T ranspor ting the Printer Use the original box and pac king mater ial to repack the printer f or shipping or moving to another location. When y ou do not use the original box, mak e sure that the pr inter is pack- aged properly so that it does not get damaged dur ing the transpor tation. 1 Press the PO WER button to switch [...]

137 Routine Maintenance T ranspor ting the Pr inter 5 Disconnect the printer cable from the computer and printer , and remov e the pow er cord. When using a parallel printer cable[...]

138 Routine Maintenance T ranspor ting the Pr inter 6 Reattach the tape and packing material to the printer and inser t the printer into its plastic bag. P acking material T ape[...]

139 Routine Maintenance T ranspor ting the Pr inter 7 Fit the packing material on either end of the printer and pack the printer into the original box. If you are shipping the printer through a shipping agent, mark the box with "FRA GILE" or "HANDLE WITH CARE". Note[...]

140 T roubleshooting T roub leshooting If you e xperience a problem during operation of the printer , ref er to the f ollowing topics. Printout is Unsatisfactory Printer Does Not Star t or Stops in Mid-job P aper J ams or Does Not F eed The PO WER Lamp Flashes Orange An Error Message Appears Scanner Prob lems Other Prob lems[...]

141 T roubleshooting - Printout is Unsatisf actor y Printout is Unsatisfactory Colours not clear Printed and on-screen colour do not match Meaningless characters , symbols pr inted T e xt cut off at bottom r ight cor ner , r ight edge or bottom edge Single file page prints ov er two or more pages Colours streak ed or wrong Straight lines are brok [...]

142 T roubleshooting - Printout is Unsatisf actor y Colour s not c lear The colours in printed photographs and illustrations are not as clear as y ou expected. Chec k 1 BJ Car tr idge and media correct for the print job? Chec k 2 Printer dr iver settings correct f or media and print job? Chec k 3 Re-filled ink tank installed in the BJ Car tr idge?[...]

143 T roubleshooting - Printout is Unsatisf actor y Colours not clear Chec k 1 BJ Car tr idge and media correct for the print job? F or pr inting photographs , illustrations , use of High Resolution Paper , Glossy Photo P aper or High Gloss Photo Film is recommended. These media provide better colour reproduction and brighter colours than plain pap[...]

144 T roubleshooting - Printout is Unsatisf actor y Colours not clear Chec k 2 Printer dr iver settings correct f or media and print job? Open the Printer Proper ties dialogue bo x and select the print mode best suited f or the pr int job in the Choose Pr int Mode bo x under the Main tab. Make sure that the BJ Cartr idge and Media T ype settings ma[...]

145 T roubleshooting - Printout is Unsatisf actor y Printed and on-screen colour do not match The colour you see on the screen do not match the colours y ou see in the pr inted cop y of the same image. F or example , objects that appear blue on the screen are printed pur ple and objects that appear pale green on the screen are printed dark green. A[...]

146 T roubleshooting - Printout is Unsatisf actor y Printed and on-screen colour do not match Chec k 1 Is the ink of BJ Car tr idge on good condition? If there are wide diff erences between the screen colours and pr inted colours, one of the ink tanks ma y hav e run out of ink or some of the pr int head nozzles ma y be clogged. Print a nozzle check[...]

147 T roubleshooting - Printout is Unsatisf actor y Meaningless character s, symbols printed The document is displa yed correctly on the screen b ut meaningless te xt and symbols are printed. Chec k 1 Are you using the correct printer driver? Chec k 2 Are the printer and computer securely connected? Chec k 3 Is the problem in the original file? Wi[...]

148 T roubleshooting - Printout is Unsatisf actor y Meaningless characters , symbols printed Chec k 1 Are you using the correct printer driver? Meaningless characters and symbols ma y pr int if you ha ve selected the wrong printer dr iver f or the print job . Star t the pr int procedure again and make sure that "Canon S400" is displa y ed[...]

149 T roubleshooting - Printout is Unsatisf actor y T ext cut off at bottom right corner , right edge or bottom edge The te xt is pr inting in the bottom r ight cor ner of the page or pr inting bey ond the r ight or bot- tom margins and cut off from view . Chec k Is Scaled Printing set for enlargement in the printer driver? If Scaled Printing is se[...]

150 T roubleshooting - Printout is Unsatisf actor y Single file page prints o ver two or more pa g es Chec k Does the P age Size setting in the application progr am and pr inter dr iver match? Set the same P age Size setting f or the application program and the printer driver . Open the Printer Proper ties dialogue bo x, click the P age Lay out ta[...]

151 T roubleshooting - Printout is Unsatisf actor y Colour s streaked or wr ong The te xt appears scratched, streaked, or the wrong colours are printed. Chec k 1 Is the ink of BJ Car tr idge on good condition? Chec k 2 Hav e the protectiv e tape or cap been reattached? Chec k 3 Did you print on the correct print side of the media?[...]

152 T roubleshooting - Printout is Unsatisf actor y Colours streaked or wrong Chec k 1 Is the ink of BJ Car tr idge on good condition? If te xt or images are streaked, scratched, f aint, or if the wrong colours are printing, one of the ink tanks may ha ve run out of ink, the print nozzles may be clogged, or the print heads may be w or n out. Print [...]

153 T roubleshooting - Printout is Unsatisf actor y Straight lines are br oken Chec k 1 Has the print head been aligned? Chec k 2 Is Print Quality set to F ast in the pr inter driver? Chec k 3 Is the paper thickness le v er set correctly?[...]

154 T roubleshooting - Printout is Unsatisf actor y Straight lines are brok en Chec k 1 Has the print head been aligned? Each time you install a print head, y ou must align the print head. If you do not align the print head, straight lines ma y appear brok en or une ven. Aligning the Print Head Chec k 2 Is Print Quality set to F ast in the pr inter[...]

155 T roubleshooting - Printout is Unsatisf actor y Straight lines are brok en Chec k 3 Is the paper thickness le v er set correctly? If straight lines are printed une v en or broken after changing the setting of the paper thickness le v er on the front of the pr inter , re-align the pr int head. Aligning the Print Head[...]

156 T roubleshooting - Printout is Unsatisf actor y Printed pages curled As printed pages are ejected from the pr inter , they are curled or wa vy . Chec k 1 Are you printing on thin paper? Chec k 2 Is the printer dr iver set f or high density printing?[...]

157 T roubleshooting - Printout is Unsatisf actor y Printed pages cur led Chec k 1 Are you printing on thin paper? The large amount of ink used to print colour photographs and illustrations can cause printed pages to cur l or war p . F or such pr int jobs you should use special media such as High Resolution P aper or Glossy Photo P aper . When you [...]

158 T roubleshooting - Printout is Unsatisf actor y Printed pages cur led Chec k 2 Is the printer dr iver set f or high density printing? Mov e the Intensity setting (pr int density) in the Colour tab to a low er setting and e xecute the print job again. A lower intensity setting uses less ink thus pre venting curling of the pr inted page. T o lowe[...]

159 T roubleshooting - Printout is Unsatisf actor y Bac ks of pages stained with ink The backs of pages are stained after the y are pr inted and ejected from the printer . Chec k Is gre yscale pr inting being performed? If you are using g reyscale printing, the backs of the pages ma y be stained with ink. Y ou ma y be able to eliminate this prob le[...]

160 T roubleshooting - Printout is Unsatisf actor y Ink blurred The ink is blurred, images are not sharp , and the ink has spread and run together . Chec k 1 Are you using plain paper? Chec k 2 Is the print head dir ty? Chec k 3 Is the printer dr iver set f or high-density printing?[...]

161 T roubleshooting - Printout is Unsatisf actor y Ink blurred Chec k 1 Are you using plain paper? If you are using plain paper , use another type of pr int media. T o minimise ink spread, use High Resolution P aper , Glossy Photo P aper or High Gloss Photo Film. Chec k 2 Is the print head dir ty? Clogged print head nozzles can cause ink spread an[...]

162 T roubleshooting - Printout is Unsatisf actor y Ink blurred 1 Open the Printer Proper ties dialogue bo x and click the Adv anced button in the Main tab . 2 Click the Colour tab . 3 Use the Intensity slide bar to change the intensity setting. 1 When using Manual f or pr inting, click the Details b utton in the Pr int dia- logue bo x. 2 In the Co[...]

163 T roubleshooting - Printout is Unsatisf actor y Printed surface scratched The print side of the paper is scratched and stained. Chec k 1 Are you printing on thic k paper? Chec k 2 Is the paper thickness le v er set correctly? Chec k 3 Are you printing on curled plain paper? Chec k 4 Are you e x ecuting a high-density pr int on plain paper? Chec[...]

164 T roubleshooting - Printout is Unsatisf actor y Printed surface scr atched Chec k 1 Are you printing on thic k paper? If you print on paper thic k er than the allow ed maximum weight of 105g/m 2 , the print head may scr atch the printed surface of the page . If you e xperi- ence difficulty when printing on thick paper , clean the pr int head. [...]

165 T roubleshooting - Printout is Unsatisf actor y Printed surface scr atched Chec k 4 Are you e x ecuting a high-density pr int on plain paper? If you e x ecute a high-density print job on plain paper , the paper ma y absorb too much ink and curl, the print head may scratch the surf ace of the curled page. Low er the Intensity setting. 1 Open the[...]

166 T roubleshooting - Printout is Unsatisf actor y White streaks visible Chec k Print a nozzle check pattern. • If colours are broken or missing, clean the print head. • If lines are not aligned properly , align the pr int head. • If any por tion of the nozzle check pattern is streaked, the print head could be clogged, ma y not be aligned pr[...]

167 T roubleshooting - Printout is Unsatisf actor y Colour s streaked or une ven P atter ns of unev en or streaked colouring appear on the printout. Chec k 1 Is Print Quality on the Quality tab set to F ast? Chec k 2 Is Halftoning set f or optimum perf or mance?[...]

168 T roubleshooting - Printout is Unsatisf actor y Colours streaked or une ven Chec k 1 Is Print Quality on the Quality tab set to F ast? Set Print Quality to Fine and pr int again. This reduces une ven color ation you ma y see in a document where a large amount of ink is used. 1 Open the Printer Proper ties dialogue bo x. 2 Click the Adv anced bu[...]

169 T roubleshooting - Printout is Unsatisf actor y Colours streaked or une ven Chec k 2 Is Halftoning set f or optimum perf or mance? Check the Halftoning setting in the Quality tab of the printer driver . The Dif- fusion setting smoothes une ven or streak ed colours. 1 Open the Printer Proper ties dialogue bo x. 2 Click the Adv anced button in th[...]

170 T roubleshooting - Printout is Unsatisf actor y Last par t of print job not printing The last par t of each page in the document is not pr inted. Chec k 1 Are you using the paper siz e specified in the P age Size setting? Chec k 2 Are the computer and printer securely connected? Chec k 3 Is a WPS pr inter driver installed? Windows[...]

171 T roubleshooting - Printout is Unsatisf actor y Last par t of pr int job not printing Chec k 1 Are you using the paper siz e specified in the P age Size setting? If the size of the paper loaded in the printer does not match the P age Size setting in the printer dr iver , par t of each page ma y not pr int. Check the P age Size or P aper Size s[...]

172 T roubleshooting - Printout is Unsatisf actor y Last par t of pr int job not printing Chec k 3 Is a WPS pr inter driver installed? Y ou ma y not be able to print correctly with a WPS (Windows Printing Sys- tem) printer dr iver installed in y our system. Confir m whether or not a WPS driver is installed in y our system. Change the WPS driver po[...]

173 T roubleshooting - Printout is Unsatisf actor y Character s and figures notched / gradation streaked or unnatural Characters and figures print with unnatural notches, or g radation appears streaked. Chec k Are you using the application prog ram that only suppor ts P ostScript? The S400 is a QuickDr aw printer and is not a P ostScr ipt pr inte[...]

174 T roubleshooting - Printer Does Not Star t or Stops in Mid-job Printer Does Not Star t or Stops in Mid-job Printer does not switch on Print job does not star t Printing halts Printing star ts but nothing printing Car tridge holder does not mov e to centre[...]

175 T roubleshooting - Printer Does Not Star t or Stops in Mid-job Printer does not s witch on The printer does not switch on after the PO WER button is pressed. Chec k 1 Hav e you pressed the PO WER b utton fir mly? Chec k 2 Is the pow er cord plugged in correctly?[...]

176 T roubleshooting - Printer Does Not Star t or Stops in Mid-job Printer does not switch on Chec k 1 Hav e you pressed the PO WER b utton fir mly? Press the PO WER button fully down, then release it. If y ou do not press the button hard enough, the printer ma y not tur n on. Chec k 2 Is the pow er cord plugged in correctly? Make sure that the po[...]

177 T roubleshooting - Printer Does Not Star t or Stops in Mid-job Print job does not star t Printer does not operate after print job ex ecuted from the computer . Chec k 1 Is the printer switched on? Chec k 2 Are you printing a v er y large file? Chec k 3 Are the printer and computer securely connected? Chec k 4 Are you using the correct printer [...]

178 T roubleshooting - Printer Does Not Star t or Stops in Mid-job Print job does not star t Chec k 1 Is the printer switched on? Check the PO WER lamp to see if it is lit green. If the PO WER lamp is flashing green, the pr inter is still warming up . After the PO WER lamp is lit, the pr inter is ready to use. Chec k 2 Are you printing a v er y la[...]

179 T roubleshooting - Printer Does Not Star t or Stops in Mid-job Print job does not star t Chec k 4 Are you using the correct printer driver? A print job may not star t if you ha ve selected the wrong printer driver f or the print job . Make sure "Canon S400" is displa y ed in the Name entr y bo x of the Print dialogue bo x. If another [...]

180 T roubleshooting - Printer Does Not Star t or Stops in Mid-job Print job does not star t Chec k 5 Is the correct printer por t selected? If the printer and computer are connected directly with a pr inter cable , specify LPT1 or USBPRN01 as the printer por t. F ollow the procedure below . 1 Open the Printer Proper ties dialogue bo x directly fro[...]

181 T roubleshooting - Printer Does Not Star t or Stops in Mid-job Printing halts The printer stops pr inting bef ore the print job is completed. Chec k 1 Is the print job a finely detailed photograph or illustration? Chec k 2 Has the printer been operating f or a long time?[...]

182 T roubleshooting - Printer Does Not Star t or Stops in Mid-job Printing halts Chec k 1 Is the print job a finely detailed photograph or illustration? The printer requires more time to process a finely detailed illustration or photograph. Chec k the PO WER lamp. If the PO WER lamp is flashing green, the computer is sending print data to the p[...]

183 T roubleshooting - Printer Does Not Star t or Stops in Mid-job Printing star ts b ut nothing printing The printer operates but nothing is printed on the page. Chec k 1 Is the ink of BJ Car tr idge in good condition? Chec k 2 Did you remo ve the or ange protectiv e tape from the print head?[...]

184 T roubleshooting - Printer Does Not Star t or Stops in Mid-job Printing star ts but nothing printing Chec k 1 Is the ink of BJ Car tr idge in good condition? The print head nozzles may be clogged, one or more of the ink tanks ma y be low , or the BJ Car tr idge may be w or n. Visually check the le vel of the ink in the ink tanks. If the tanks a[...]

185 T roubleshooting - Printer Does Not Star t or Stops in Mid-job Printing star ts but nothing printing Chec k 2 Did you remo ve the or ange protectiv e tape from the print head? If the orange protectiv e tape is not remov ed from the BJ Car tr idge, ink can- not be ejected from the BJ Car tr idge. Remov e the BJ Car tr idge and check the print he[...]

186 T roubleshooting - Printer Does Not Star t or Stops in Mid-job Car tridg e holder does not mo ve to centre Y ou want to s witch the BJ Car tr idge, replace an ink tank, or replace the BJ Car tr idge, b ut the car tr idge holder does not mov e to the centre when you open the front cov er . Chec k 1 Is the printer switched on? Chec k 2 Has the fr[...]

187 T roubleshooting - Printer Does Not Star t or Stops in Mid-job Car tr idge holder does not mov e to centre Chec k 1 Is the printer switched on? Check the PO WER lamp and mak e sure that it is green. If the PO WER lamp is off , switch on the printer . If you ha ve just turned on the pr inter and the PO WER lamp is flashing green, the printer is[...]

188 T roubleshooting - P aper Jams or Does Not F eed P aper Jams or Does Not Feed P aper does not f eed from auto sheet f eeder P aper sk e wing during feeding Multiple sheets f eed together P aper jam[...]

189 T roubleshooting - P aper Jams or Does Not F eed P aper does not feed fr om auto sheet feeder After the print job is star ted, the paper loaded in the auto sheet f eeder does not f eed. Chec k 1 Is the paper too thick? Chec k 2 Is the sheet f eeder ov erloaded? Chec k 3 Did you r aise the paper rest? Chec k 4 Is the paper f olded or cur led?[...]

190 T roubleshooting - P aper Jams or Does Not F eed P aper does not feed from auto sheet f eeder Chec k 1 Is the paper too thick? Thick paper does not f eed. Y ou cannot attempt to print on paper or other media thick er than 105g/m 2 . Chec k 2 Is the sheet f eeder ov erloaded? The number of sheets y ou can load in the auto sheet feeder depends on[...]

191 T roubleshooting - P aper Jams or Does Not F eed P aper does not feed from auto sheet f eeder Chec k 4 Is the paper f olded or cur led? T o av oid misf eeds and paper jams, ne ver load paper in the auto sheet f eeder that is folded, curled or wrinkled. Media T ypes Y ou Can Use with the Printer Media T ypes Y ou Cannot Use with the Printer[...]

192 T roubleshooting - P aper Jams or Does Not F eed P aper skewing during f eeding The paper or other media does not f eed straight into the paper f eed slot. Chec k 1 Is the auto sheet f eeder ov erloaded? Chec k 2 Is the paper f olded or cur led? Chec k 3 Is the paper guide set correctly?[...]

193 T roubleshooting - P aper Jams or Does Not F eed P aper skewing during f eeding Chec k 1 Is the auto sheet f eeder ov erloaded? The number of sheets y ou can load in the auto sheet feeder depends on the media you are using. The media does not f eed correctly if you e xceed the prescribed number of sheets. Number of sheets that can be loaded Che[...]

194 T roubleshooting - P aper Jams or Does Not F eed Multiple sheets feed together During a multiple f eed, more than one sheet f eed from the stack at the same time. Chec k 1 Did you f an the stac k bef ore loading? Chec k 2 Is the auto sheet f eeder ov erloaded? Chec k 3 Is the paper f olded or cur led? Chec k 4 Are you printing on transparencies[...]

195 T roubleshooting - P aper Jams or Does Not F eed Multiple sheets f eed together Chec k 1 Did you f an the stac k bef ore loading? Bef ore loading a stack of media in the auto sheet f eeder , alwa ys fan the pages to remov e static cling and align the edges. F anning the stack sepa- rates the sheets so the y can feed smoothly from the auto sheet[...]

196 T roubleshooting - P aper Jams or Does Not F eed P aper jam If paper jams in the printer , remov e it. 1 Slowly pull the paper out of the printer from the auto sheet f eeder or the paper output slot, whiche ver is easier . If the paper tears or shreds, open the front cov er and remov e all the fragments of paper . 2 Close the front cov er , loa[...]

197 T roubleshooting - P aper Jams or Does Not F eed P aper jam • If the paper cannot be remov ed, press the PO WER button twice to eject the paper automatically and star t the pr int job again. • P aper within the range of 64 to 105g/m 2 can be loaded in the auto sheet f eeder . Media Sizes Y ou Can Use with the Printer • T o av oid misf eed[...]

198 T roubleshooting - The PO WER Lamp Flashes Orange The PO WER Lamp Flashes Orange When an error occurs, the PO WER lamp flashes orange . The number of flashes indicates the cause of the problem. T wo flashes: Out of paper or paper f eed error Three flashes: P aper jam F our flashes: BJ Car tr idge out of ink Fiv e flashes: Car tr idge not [...]

199 T roubleshooting - The PO WER Lamp Flashes Orange ■ T wo flashes: Out of paper or paper f eed error If no paper is loaded in the auto sheet f eeder , or if the paper is not loaded correctly , set the paper correctly and press the RESUME button. If paper has jammed in the printer , remov e the jam and press the RESUME button. P aper Jams or D[...]

200 T roubleshooting - The PO WER Lamp Flashes Orange ■ F our flashes: BJ Car tridge out of ink An ink tank in the BJ Car tr idge has r un out of ink. Replace the depleted ink tank and press the RESUME button. Replacing Ink T anks ■ Fiv e flashes: Car tr idge not installed correctly The correct car tr idge is not installed. When printing is t[...]

201 T roubleshooting - The PO WER Lamp Flashes Orange ■ Se ven flashes: BJ Car tridge defectiv e There is a problem with one of the BJ Cartr idges mounted in the pr inter . Remov e each BJ Car tridge and check that the contacts on the BJ Car tr idge and car tr idge holder are clean. Also check that the orange protectiv e tape has been remov ed f[...]

202 T roubleshooting - The PO WER Lamp Flashes Orange ■ The PO WER lamp flashes orange and green alternately: Ser vice error A ser vice error means the printer requires the attention of a qualified tech- nician. Contact a Canon ser vice f acility . Count the number of flashes. (Y ou ma y be asked f or this information.)[...]

203 T roubleshooting - An Error Message Appears An Err or Message Appears Error writing to LPT1 or USBPRN Application error , General protection f ault Other error messages Windows Windows[...]

204 T roubleshooting - An Error Message Appears Err or writing to LPT1 or USBPRN Y ou cannot print when this message appears. Chec k 1 Is the printer switched on? Chec k 2 Are the printer and computer connected proper ly? Chec k 3 Is print spooling operating correctly? Chec k 4 Is the printer por t operating correctly? Chec k 5 Is the printer dr iv[...]

205 T roubleshooting - An Error Message Appears Error writing to LPT1 or USBPRN Chec k 1 Is the printer switched on? Check the PO WER lamp to see if it is lit green. If the PO WER lamp is flashing green, the pr inter is warming up . After the PO WER lamp is lit, the pr inter is ready to use. Chec k 2 Are the printer and computer connected proper l[...]

206 T roubleshooting - An Error Message Appears Error writing to LPT1 or USBPRN Chec k 4 Is the printer por t operating correctly? Check the status of the printer por t. • When you are using the par allel interf ace: 1 Right-click the My Computer icon and select Properties from the pop-up menu. 2 Click the De vice Manager tab . 3 Select P or ts ([...]

207 T roubleshooting - An Error Message Appears Error writing to LPT1 or USBPRN Chec k 5 Is the printer dr iver installed correctly? There ma y be a problem with the printer dr iv er . Uninstall the printer dr iv er and install it again. Ref er to the "Additional Notes on Handling the USB Interface" man ual pro- vided with the printer . C[...]

208 T roubleshooting - An Error Message Appears Error writing to LPT1 or USBPRN Chec k 7 Is a WPS driver installed? Y ou ma y not be able to print correctly if a WPS (Windows Printing System) driver is installed in y our computer . 1 Click Start, point to Settings, and click Printers. 2 If a WPS dr iv er is installed, right-click the icon and then [...]

209 T roubleshooting - An Error Message Appears Application err or , General protection fault Chec k 1 Are you using a Windows 3.1 application program? Chec k 2 Are se veral application prog rams r unning in the backg round? Chec k 3 Does the computer hav e sufficient memor y? Chec k 4 Is there sufficient free space on the hard disk? Chec k 5 Is [...]

210 T roubleshooting - An Error Message Appears Application error , General protection f ault Chec k 1 Are you using a Windows 3.1 application program? Attempting to print from a Windo ws 3.1 application prog ram installed on the Windows 98 or Windo ws 95 platf or m ma y cause an error . Use a Windows 98 or Windows 95 compatib le application progra[...]

211 T roubleshooting - An Error Message Appears Application error , General protection f ault Chec k 4 Is there sufficient free space on the hard disk? An error ma y occur if there is not enough free space av ailable on the hard disk. Check the amount of free space on the hard disk. If there is little free space av ailable on the disk, delete an y[...]

212 T roubleshooting - An Error Message Appears Application error , General protection f ault Chec k 6 Is the printer dr iver installed correctly? There ma y be a problem with the printer dr iver . Uninstall the printer dr iver and install it again. Ref er to the Quick Star t Guide provided with the printer .[...]

213 T roubleshooting - An Error Message Appears Other err or messages Chec k 1 An error displa yed in the BJ Status Monitor? Chec k 2 An error displa yed in any screens other than the BJ Status Monitor? Chec k 3 Error number (xxxx:) displa yed? Windows Windows Macintosh[...]

214 T roubleshooting - An Error Message Appears Other error messages Chec k 1 An error displa yed in the BJ Status Monitor? When an error occurs, the BJ Status Monitor screen opens . The Print Status tab displays a shor t description of the error and other infor- mation about the print job . Click the Guide tab to displa y instr uctions on how to s[...]

215 T roubleshooting - An Error Message Appears Other error messages Chec k 2 An error displa yed in any screens other than the BJ Status Monitor? One of the f ollowing messages ma y be display ed. Delete any unneeded file to mak e more disk space av ailable . Quit any other application prog rams y ou are r unning in the backg round. Uninstall the[...]

216 T roubleshooting - An Error Message Appears Other error messages Chec k 3 Error number (xxxx:) displa yed? Error number (*202) Sufficient memor y not av ailable f or the application program. Make sure the required amount of memory is allocated to the application program. If there is not enough memor y installed, install more memor y . Ref er t[...]

217 T roubleshooting - An Error Message Appears Other error messages Error number (*300) Check the f ollowing. • Printer is switched on? • Printer cable is connected securely? Make sure that the printer cab le is securely f astened to the computer and the printer . If the problem cannot be solv ed, check the settings in Chooser . 1 Select Choos[...]

218 T roubleshooting - Scanner Prob lems Scanner Pr oblems Scanning result is unsatisf actor y Cannot be used with TW AIN-compatible application prog ram Other scanner prob lems[...]

219 T roubleshooting - Scanning result is unsatisf actor y Scanning result is unsatisfactory Scanned image b lurred or distor ted Scanned image is of une ven quality White por tion becomes gre yish P ar ts of an image are missing or not aligned properly Image contains une xpected colors, or is too light or too dark[...]

220 T roubleshooting - Scanning result is unsatisf actor y Scanned image blurred or distorted Chec k 1 Are you using a clear image f or scanning? Chec k 2 Is the scanning holder unstained and undamaged? Chec k 3 Are you scanning thic k paper?[...]

221 T roubleshooting - Scanning result is unsatisf actor y Scanned image blurred or distorted Chec k 1 Are you using a clear image f or scanning? Blurr y images are not suited f or scanning. For best scanning results , alwa ys use a clear , shar p images. A scanned image cannot be better than the original image. Chec k 2 Is the scanning holder unst[...]

222 T roubleshooting - Scanning result is unsatisf actor y Scanned image is of une ven quality The scanned image is coarse and blurry . Chec k Is the resolution setting high enough? Resolution deter mines the precision of the scanned image. The greater the number of dots used to dr a w an image, the greater the pre- cision and the higher the qualit[...]

223 T roubleshooting - Scanning result is unsatisf actor y White por tion becomes greyish Chec k 1 Did you perf or m white le vel calibration? Chec k 2 Did you adjust the brightness and contrast? Chec k 3 Did you scan a monochrome image using the Colour or Gre yscale setting?[...]

224 T roubleshooting - Scanning result is unsatisf actor y White por tion becomes greyish Chec k 1 Did you perf or m white le vel calibration? White le vel calibration is used f or maintaining the correct colour balance of scanned images. This white le vel calibration is needed when using the scanner car tr idge is used f or the first time after p[...]

225 T roubleshooting - Scanning result is unsatisf actor y White por tion becomes greyish Chec k 3 Did you scan a monochrome image using the Colour or Gre yscale setting? If the scanning mode is set to Colour or Greyscale , the scanner detects and scans gradations e v enly , and white ma y not be recognised as white. When you scan a monochrome imag[...]

226 T roubleshooting - Scanning result is unsatisf actor y P ar ts of an image are missing or not aligned properl y Chec k 1 Did you position the original within the proper scanning area? Chec k 2 Did you specify the scanning area correctly?[...]

227 T roubleshooting - Scanning result is unsatisf actor y P ar ts of an image are missing or not aligned properly Chec k 1 Did you position the original within the proper scanning area? Make sure the original is positioned in the proper scanning area. Chec k 2 Did you specify the scanning area correctly? If the P aper Size setting is smaller than [...]

228 T roubleshooting - Scanning result is unsatisf actor y Image contains une xpected color s, or is too light or too dark The appearance of the scanned image is not what y ou e xpected, or the image is too light or too dark. Chec k 1 Is the number of displa y colours set to High Color or T rue Color? Chec k 2 Is Colour Matching tur ned on?[...]

229 T roubleshooting - Scanning result is unsatisf actor y Image contains une xpected colors, or is too light or too dark Chec k 1 Is the number of displa y colours set to High Color or T rue Color? Check the n umber of display colours . 1 F rom the Star t menu, select Settings and then select Control P anel. 2 Double-clic k the Displa y icon, then[...]

230 T roubleshooting - Scanning result is unsatisf actor y Image contains une xpected colors, or is too light or too dark Chec k 2 Is Colour Matching tur ned on? The colours displa yed on y our displa y may not match the actual scanned colours. Colour Matching attains the best match between the colours dis- pla yed on y our displa y and the actual [...]

231 T roubleshooting - Cannot be used with TW AIN-compatible application prog ram Cannot be used with TW AIN-compatible application pr ogram Cannot launch IS Scan from within the TW AIN-compatib le gr aphics application progr am Cannot transf er to TW AIN-compatible g raphics application program[...]

232 T roubleshooting - Cannot be used with TW AIN-compatible application prog ram Cannot launch IS Scan fr om within the TW AIN-compatible graphics application pr ogram Chec k Does the TW AIN-compatib le graphics application program y ou are using suppor t the latest 32-bit TW AIN specifications or TW AIN Source Manager (V ersion 1.5 or later)? Wh[...]

233 T roubleshooting - Cannot be used with TW AIN-compatible application prog ram Cannot transfer to TW AIN-compatible graphics application pr ogram Chec k Does the TW AIN-compatib le graphics application program y ou are using suppor t the file format type and resolution of the image data? Some TW AIN-compatib le graphics application progr ams su[...]

234 T roubleshooting - Other scanner prob lems Other scanner pr oblems Cannot install the scanner driver Does not launch with def ault settings Improper colours are displa yed in the dialogue bo x Scanning is too slow Communication error occurs An error message appears Windows[...]

235 T roubleshooting - Other scanner prob lems Cannot install the scanner driver Chec k 1 Did you f ollow the scanner driv er installation instr uctions? Chec k 2 Are any other application prog rams running? Chec k 3 Did you specify the correct CD-R OM dr iv e f or installation? Chec k 4 Is there a problem with the Setup Softw are & Reference G[...]

236 T roubleshooting - Other scanner prob lems Cannot install the scanner driver Chec k 1 Did you f ollow the scanner driv er installation instr uctions? This Ref erence Guide provides step-by-step instructions f or installing the scanner driver . Installing the IS Scan Software If an error occurred during installation and you had to f orcibly shut[...]

237 T roubleshooting - Other scanner prob lems Cannot install the scanner driver Chec k 3 Did you specify the correct CD-R OM dr iv e f or installation? If the scanner driver installation progr am did not star t automatically when you loaded the CD-R OM, double-clic k the My Computer icon, then double- click the CD-R OM icon on the Windows desktop [...]

238 T roubleshooting - Other scanner prob lems Does not launch with default settings Chec k Did you launch IS Scan from a TW AIN-compatible g raphics application program? This problem occurs when IS Scan is launched from a TW AIN-compatible graphics application prog ram. Depending on the TW AIN-compatib le graphics application program, Pre vi- ous [...]

239 T roubleshooting - Other scanner prob lems Impr oper colours are displa yed in the dialogue bo x Chec k Is the number of displa y colours set to High Color or T rue Color? This problem occurs when IS Scan is launched from a TW AIN-compatible application program. If the problem is not solv ed, change the number of displa y colours of your comput[...]

240 T roubleshooting - Other scanner prob lems Scanning is too slo w Scanning is requiring an unusually long time. Chec k Are you using a higher resolution than required? In order to scan an image, y our computer must be able to receiv e a large amount of data. Theref ore, the scanning speed v ar ies according to the per- f or mance of the computer[...]

241 T roubleshooting - Other scanner prob lems Comm unication error occur s Chec k 1 Did you launch IS Scan or IS Scan Plus immediately after it w as closed? Chec k 2 Is the printer switched on and on-line? Chec k 3 Are you using the USB interf ace running under Windows 98? Windows[...]

242 T roubleshooting - Other scanner prob lems Communication error occurs Chec k 1 Did you launch IS Scan or IS Scan Plus immediately after it w as closed? Do not attempt to launch IS Scan or IS Scan Plus again immediately after it is closed. W ait f or a f ew seconds and then launch again. Chec k 2 Is the printer switched on and on-line? Make sure[...]

243 T roubleshooting - Other scanner prob lems An err or message appears Chec k Ref er to the on-line Help. When you install the IS Scan Softw are using the default installation proce- dures, the on-line Help f or IS Scan(Bjscan2.hlp) exists in the IS Scan f older . F ollow the procedure below . 1 Open the Program Files f older in Drive C . 2 Open [...]

244 T roubleshooting - Other Problems Other Pr oblems Cannot install the printer dr iver BJ Status Monitor does not open Cannot e x ecute bac kground printing Windows[...]

245 T roubleshooting - Other Problems Cannot install the printer driver Chec k 1 Did you f ollow the printer driver installation instructions in the Quick Star t Guide? Chec k 2 Are any other application prog rams running? Chec k 3 Did you specify the correct CD-R OM dr iv e f or installation? Chec k 4 Is there a problem with the Setup Softw are &a[...]

246 T roubleshooting - Other Problems Cannot install the printer dr iver Chec k 1 Did you f ollow the printer driver installation instructions in the Quick Star t Guide? The Quick Start Guide provides step-by-step instructions f or installing the printer dr iver . If y ou are reinstalling the printer dr iver , remov e any other bub ble jet printer [...]

247 T roubleshooting - Other Problems Cannot install the printer dr iver Chec k 3 Did you specify the correct CD-R OM dr iv e f or installation? If the printer dr iver installation prog ram did not star t automatically when you loaded the CD-ROM, doub le-click the My Computer icon, then doub le-click the CD-ROM icon on the Windows desktop . F or de[...]

248 T roubleshooting - Other Problems BJ Status Monitor does not open The BJ Status Monitor does not open and displa ys messages and guidance. Chec k 1 Do your computer and printer cab le suppor t bi-directional communication? Chec k 2 Is the bi-directional option selected in the printer dr iver? Windows[...]

249 T roubleshooting - Other Problems BJ Status Monitor does not open Chec k 1 Do your computer and printer cab le suppor t bi-directional communication? Check the hardw are specifications for y our computer and pr inter cable . Operation of the BJ Status Monitor depends on bi-directional data transf er between the computer and printer . The compu[...]

250 T roubleshooting - Other Problems Cannot e xecute bac kgr ound printing The BJ Backg rounder is not display ed dur ing a pr int job and you cannot use bac kground printing. Chec k 1 Is there enough free space av ailable on the hard disk? Chec k 2 Is backg round pr inting enabled in the printer driver?[...]

251 T roubleshooting - Other Problems Cannot e x ecute background printing Chec k 1 Is there enough free space av ailable on the hard disk? Y ou ma y not be able to print if there is not enough free space on the hard disk. Delete unneeded files to create more space. If you are unab le to make more space a vailab le on your hard disk b y delet- ing[...]

252 Specifications Specifications Printing method: Bubb le Jet on-demand Printing resolution: 1440 (horizontal) x 720 (v er tical) dpi. Print speed (printing with Canon standard pattern): Black printing using Blac k BJ Car tr idge BC-30e F ast: 9.0 ppm Nor mal: 6.8 ppm Colour printing using Color BJ Car tr idge BC-33e F ast 4.0 ppm Nor mal: 2.8 p[...]

253 Specifications Interface (parallel): IEEE 1284-compatible Interface (USB): USB 1.0-compatible Interface connector (parallel): Amphenol 57-40360 or equiv alent Interface connector (USB): USB standard Series B receptacle Recommended printer cable (parallel): Material: A WG28 or larger T ype: T wisted-pair shielded cable Length: Up to 2.0m (6.5 f[...]

254 Specifications Storage en vironment: T emperature: 0°C to 35°C (32°F to 95°F) Humidity: 5% to 90% (no condensation) P ower suppl y: Europe AC 230V±10%, 50Hz USA/Canada A C 120V , 60Hz A ustralia A C 240V , 50Hz P ower consumption: off*: Appro x. 1W (A C 230±10%) Appro x. 1W (A C 120V) Standby**: Appro x. 2W (AC 230±10%) Appro x. 2W (A C[...]

255 Specifications Dimensions (with paper rest and paper output tray retracted): 418 mm(W) x 306 mm(D) x 169 mm (H) 16.5"(W) x 12.0"(D) x 6.6"(H) W eight: Appro x. 3.7 kg (8.16 lb .) Feed method: Continuous f eed through auto sheet f eeder F or High resolution paper , plain paper , env elopes, T ransparencies, Glossy photo paper , h[...]

256 Specifications Ordinary print media: Regular size: A4, A5, B5, Letter , Legal, European DL, US Com.#10 Custom size: width: 100.0mm to 241.3mm (3.94" to 9.50") height: 100.0mm to 584.2mm (3.94" to 23.0") W eight: 64 to 105 g/m 2 Special Canon media: High Resolution P aper HR-101 Glossy Photo P aper GP-301 High Gloss Photo Fi[...]

257 Specifications Compatible BJ Cartridges: Color BJ Car tr idge BC-33e: Nozzles: 48 per colour Ink colours: Cyan, Y ellow , Magenta Capacity of each ink tank*: Black Appro x. 1520 sheets Cyan Approx. 550 sheets Magenta Appro x. 410 sheets Y ellow Appro x. 310 sheets * When printing the ISO JIS-SCID No . 5 patter n on plain paper with Standard se[...]

258 Specifications Capacity of each ink tank**: Photo Black Appro x. 730 sheets Photo Cyan Appro x. 210 sheets Photo Magenta Appro x. 130 sheets Y ellow Appro x. 270 sheets ** When printing the ISO JIS-SCID No . 5 patter n on High resolution paper with Super Photo selected f or Choose Print Mode in the Win- dows 98/ Windo ws 95 printer dr iver . B[...]

259 Specifications • The BJ Status Monitor cannot be used when printer is used in network environment. • When the connecting printer and computer through USB interface , use the system in the f ollowing operating en vironment. Computer with Microsoft Windows 98, which is preinstalled b y a computer manuf acturer on purchase. (USB por t operati[...]

260 Inde x Index A Application error 209 ATM font 173 Auto sheet feeder 9 B Back Print Film BF-102 17 , 39 Using 39 Background printing 250 Banner Paper 18 , 28 , 54 Using 54 BCI-3eBK (ink tank for Black BJ Cartridge BC-30e) 65 , 113 BCI-3eBK (ink tank for Color BJ Cartridge BC-33e) 113 BCI-3eC (ink tank for Color BJ Cartridge BC-33e) 63 , 113 BCI-[...]

261 Inde x Black BJ Cartridge BC-30e 65 , 120 Color BJ Cartridge BC-31e 120 Color BJ Cartridge BC-33e 63 Color BJ Cartridge BC-34e Photo 64 , 120 Notes on Handling the 66 Replacing the 120 Using the 62 BJ Cartridge Container 68 , 81 BJ Status Monitor 248 Bjscan2.hlp 243 Black BJ Cartridge BC-30e 65 , 120 C Canon Special Media 16 Cartridge Holder 11[...]

262 Inde x D Deep print head cleaning 111 Default printer Setting the S400 as the 148 , 179 Driver scanner driver basics 77 E Envelopes 15 Using 34 Error message 203 , 213 European DL Envelope 15 , 27 , 34 F Front cover 9 G Glossy Photo Cards FM-101 17 , 50 Using 50 Glossy Photo Paper GP-301 16 , 43 Using 43 H Halftoning 169 High Color 229 High Glo[...]

263 Inde x I Ink Tank Ink Tank BCI-3eBK (For Black BJ Cartridge BC-30e) 65 , 113 Ink Tank BCI-3eBK (For Color BJ Cartridge BC-33e) 63 , 113 Ink Tank BCI-3eC (For Color BJ Cartridge BC-33e) 63 , 113 Ink Tank BCI-3eM (For Color BJ Cartridge BC-33e) 63 , 113 Ink Tank BCI-3ePBK Photo (For Color BJ Cartridge BC-34e Photo) 64 , 113 Ink Tank BCI-3ePC Phot[...]

264 Inde x Maintenance 101 Aligning the Print Head 127 BJ Cartridge Maintenance 103 Printing a Nozzle Check Pattern 106 Prolonging the Service Life of the Printer 102 Replacing Ink Tanks 113 Replacing the BJ Cartridge 120 Transporting the Printer 136 When to Replace a BJ Cartridge 104 Media 14 , 15 , 16 Back Print Film BF-102 17 Banner Paper 18 Glo[...]

265 Inde x Nozzle check pattern 106 Number of sheets that can be loaded 22 O Operation panel 12 Ordinary paper 15 Orientation 20 P Packing material 136 Paper guide 9 Paper output tray 9 Paper rest 9 Paper thickness lever 9 Setting the 22 Parallel interface 10 Parts and Functions 8 Front view 9 Inside the printer 11 Operation panel 12 Rear view 10 P[...]

266 Inde x POWER button 12 Power connector 10 POWER lamp 12 Print head 109 , 127 Aligning the 127 Cleaning the 109 Print side 21 Printable area 23 A4 24 A5 24 B5 24 Banner Paper 28 Envelope 27 Glossy Photo Cards 26 Legal 25 Letter 25 Printer (Parts and Functions) 8 Front view 9 Inside the printer 11 Operation panel 12 Rear view 10 Printer cable con[...]

267 Inde x B5 24 Banner Paper 28 Envelope 27 Glossy Photo Cards 26 Legal 25 Letter 25 Printing on Paper and Other Media 13 Loading Paper and Other Media 20 Protective cap 69 , 117 Protective tape 69 Q QuickDraw printer 173 R Replacing the BJ Cartridges 120 the Ink Tanks 113 Resolution scanning 86 , 222 RESUME button 12 S Scan About the Scanning Are[...]

268 Inde x Scanning an Image 93 Scanner Cartridge Using the 78 Scanner driver Installing the 82 IS Scan 77 IS Scan Plus 77 Scanning holder Using the 80 Specifications 252 T Transparencies CF-102 17 Using 39 Troubleshooting 140 An Error Message Appears 203 Application error, General protection fault 209 Error writing to LPT1 or USBPRN 204 Other erro[...]

269 Inde x Printer Does Not Start or Stops in Mid-job 174 Cartridge holder does not move to centre 186 Print job does not start 177 Printer does not switch on 175 Printing halts 181 Printing starts but nothing printing 183 Printout is Unsatisfactory 141 Backs of pages stained with ink 159 Characters and figures notched / gradation streaked or unnat[...]

270 Inde x Other scanner problems 234 An error message appears 243 Cannot install the scanner driver 235 Communication error occurs 241 Does not launch with default settings 238 Improper colours are displayed in the dialogue box 239 Scanning is too slow 240 Scanning result is unsatisfactory 219 Image contains unexpected colors, or is too light or t[...]

271 Inde x U US Commercial #10 Envelope 34 USB interface 10 USBPRN (nn: numerals) 204 W Waste ink tank almost full 201 White calibration sheet 79 , 90 White level calibration 90 WPS driver 172 , 208[...]