Canon MP-C545 manual

MP-C545 USER MANUAL Canon[...]

User's Manual M UL TI P ASS ™ C545 C OL OR B UBBLE J ET ™ P RINTER F AX • S CANNER • C OPIER[...]

ii Preface Copyright This manual is cop yr ighted by Canon Compute r Systems, Inc. (CCSI) with all rights reser ved. U nder the co pyr ight laws, this manual ma y not be reproduc ed in any form, in whole or part, without prior wr itten consent of CCSI. P ortions copyrig hted by I nfowa ve Software I nc. and Sec ond Glance Software. ©1999 Canon Com[...]

Preface iii Users in the U.S.A. PRE-INST ALLATION REQUIREMENTS FOR CANON FACSIMILE EQUIPMENT A. Location Supply a suitable table, cabinet, or desk. See A ppendix A for the unit ’ s dimensions and weight. B. Order Information 1. Only a single line, t ouch-tone or rotary telephone set is to be used. 2. Order an RJ11-C modular jack (USOC code), whic[...]

iv Preface CONNECTION OF THE EQUIPMENT This equipment complies with P art 68 of the FCC r ules. On the rear panel of this equipment is a label that contains, among other infor mation, the FCC Registration Number and Ringer Equi valence N umber (REN) for this equipment. If requested, this information must be given to the telephone c ompany . This eq[...]

Preface v RIGHTS OF THE TELEPHONE COMP ANY Should the equipment cause harm to the telephone network, the telephone compan y may t emporar ily disconnect service. The t elephone compan y also retains the right to make changes in facilities and services which may affect the operation of this equipment. When such changes ar e necessar y , the telephon[...]

vi Preface U se of shielded cable is required to c omply with class B limits in Subpart B of P art 15 of FCC R ules. Do not mak e any c hanges or modifications to the equipment unless otherw ise specified in this manual. If such changes or modifications should be made, you could be r equired to stop operation of the equipment. The T elephone Con[...]

Preface vii Users in Canada PRE-INST ALLATION REQUIREMENTS FOR CANON FACSIMILE EQUIPMENT A. Location Supply a suitable table, cabinet, or desk. See Appendix A for the unit’ s dimensions and weight. B. Order Information 1. Only a single line, touc h-t one or r otar y telephone set terminat ed with a standard 4-pin modular phone plug. ( T ouch tone[...]

viii Preface C. P ower R e quirements The power outlet should be a thr ee-prong grounded r eceptacle (Single or Duplex). It should be independent from c opiers, heaters, air conditioners or any electric equipment that is thermostatically controlled. The rated value is 120 volts and 15 amper es. The RJ11-C modular jack should be relativ ely close to[...]

Preface ix The Ringer Equivalence N umber (REN) assigned to each t erminal dev ice pro vides an indication of the maximum number of terminals allowed to be c onnected to a telephone interfac e. The t ermination on an interface may c onsist of an y combination of dev ices subject only to the requir ement that the sum of the Ringer Equivalence N umbe[...]

x Contents Contents Chapter 1: Introduction....................................................................................... 1-1 W elcome.................................................................................................................. 1-2 Main F eatures of the MultiP ASS .......................................................[...]

Contents xi Chapter 3: Document Handling .......................................................................... 3-1 Document Requir ements for Faxing, C opying, and Scanning ............................ 3-2 Pr oblem Documents .............................................................................................. 3-3 Scanned Image Area ..[...]

xii Contents Rec eiving Fax es A utomatically: F AX ONL Y MODE ......................................... 5-5 Rec eiving W ith an Answering Machine: ANS.MA CHINE MODE .................. 5-5 Rec eiving U sing the Distinctive Ring P attern Detection Featur e: DRPD ........................................................................................[...]

Contents xiii Appendix A: Specifications ................................................................................. A-1 Printing Specifications .......................................................................................... A-2 BJ Cartr idges ........................................................................................[...]

xiv Contents[...]

Chapter 1 Introduction 1-1 Introduction Chapter 1 Introduction This chapter intr oduces you to y our MultiP ASS and br iefly describes the main features. It describes the supplies available for use with your M ultiP ASS, and explains how t o use your documentation. ❑ W elcome ......................................................................[...]

1-2 Introduction Chapter 1 W elcome Thank you for pur chasing the Canon M ultiP ASS C545—the multi-talented color printer for your home office and the whole family . W e are sure that your M ultiP ASS C545 will provide all you need in one machine: Color Bubble J et pr inter , plain paper fax, color copier , and c olor scanner . Main Features of [...]

Chapter 1 Introduction 1-3 Introduction The multitasking ability of your M ultiP ASS enables you to perform a number of operations simultaneously . F or example, y ou can print, scan a document, or make copies at the same time y ou are sending or rec eiving a fax. The compact size of the M ultiP ASS makes it ideal for desktop use, and lets you use [...]

1-4 Introduction Chapter 1 Supplies and Accessories Y our M ultiP ASS C545 supports excellent and unique print media options that will allow y ou to produc e dazzling, professional, and fun presentations. All of these print media are specially designed and manufactured to w ork w ith your Canon M ultiP ASS so you can produc e the finest output pos[...]

Chapter 1 Introduction 1-5 Introduction BJ cartr idges contain the Bubble J et pr int head and ink, while BJ tanks c ontain ink only . Some BJ car tridges, lik e the BC-21e Color BJ Cartr idge, contain replac eable BJ tanks; when y ou run out of ink, y ou can replace the empty tank. Some BJ cartr idges, lik e the BC-20 Black BJ Cartr idge, c o ntai[...]

1-6 Introduction Chapter 1 Canon Specialty P apers Canon manufactures n umerous specialty papers, including: ❑ Glossy Photo P aper ❑ Banner P aper ❑ Brilliant Whit e P aper ❑ High Resolution P aper ❑ T -Shir t T r ansfers ❑ Greeting Car ds ❑ Bubble J et Paper (wat er resistant) ❑ T r ansparencies ❑ High Gloss Film See Chapter 2, P[...]

Chapter 1 Introduction 1-7 Introduction Using Y our Documentation Y our M ultiP ASS includes the following documentation to help you learn ho w to use your unit quickly and easily . Y ou can access the online Adobe Acrobat PDF format manuals either from y our M ultiP ASS C545 Installer CD or from the M ultiP ASS Desktop Manager folder on y our hard[...]

1-8 Introduction Chapter 1 T ype Conventions Used in This Manual Please read the list belo w of symbols, terms, and abbreviations used in this manual, and make sur e you kno w what they mean. A complete glossary of terms is included at the end of this manual. default A setting that remains in effect unless y ou change it. document or A document or [...]

Chapter 1 Introduction 1-9 Introduction In addition, this manual uses distinctiv e ty pefaces to identify the buttons y ou press, the lights on the operation panel, and an y commands y ou enter at your c omputer . ❑ The buttons y ou press appear in this ty peface: Start/Scan . ❑ The names of lights you see appear in this ty peface: Alarm . ❑ [...]

1-10 Introduction Chapter 1 Servicing the MultiP ASS The Canon M ultiP ASS C545 is designed w ith the latest technology to pro vide trouble-free operation. The war ranty card that comes with your M ultiP ASS describes Canon ’ s limited warrant y . Be sur e to read the warranty information to find out about the different serv ice options a vailab[...]

Chapter 1 Introduction 1-11 Introduction ❑ T o ensure reliable operation of the MultiP ASS and to protect it fr om ov erheating (which can cause it to operate abnormally and create a fir e risk), never block or co v er an y openings on the unit by placing it on a bed, sofa, rug, or other similar surface. Do not place the unit in a closet or buil[...]

1-12 Introduction Chapter 1 ❑ Do not install the M ultiP ASS near dev ices that c ontain magnets or gener ate magnetic fields, suc h as speakers. ❑ Do not stack bo xes or furniture ar ound the power outlet. K eep the area open so you can r each the outlet quickly . If you notic e anything unusual (smoke, strange odors, noises) ar ound the M ul[...]

Chapter 1 Introduction 1-13 Introduction ❑ U nplug the MultiP ASS from the wall outlet and refer serv ice to qualified personnel under the following conditions: ● W hen the power c ord or plug is damaged or frayed. ● If liquid has spilled into the unit. ● If the unit has been exposed to rain or water . ● If the unit does not oper ate nor[...]

1-14 Introduction Chapter 1 Main Components of the MultiP ASS Before using y our M ultiP ASS, tak e a few moments to look ov er the unit and become familiar with its components. Front View A UT OMA TIC DOCUMENT FEEDER (ADF) AND PRINTER CO VER Holds documents to be scanned. DOCUMENT SUPPORT Holds documents as they feed into the A utomatic Document F[...]

Chapter 1 Introduction 1-15 Introduction Back View Inside View P ARALLEL INTERF ACE PORT POWER CORD CONNECT OR DA T A MODEM JACK TELEPHONE LINE JA CK TELEPHONE/ANSWERING MACHINE J ACK PRINTER CO VER (CARTRIDGE) B UTTON Press this button to mov e the car tridge holder to its center position for installing or replacing the BJ car tridge or BJ tank. C[...]

1-16 Introduction Chapter 1 Operation P anel Document Feed Lever Sets the A utomatic Document F eeder (ADF) to a (automatic document feed) for feeding multipage documents, or to B (manual document feed) for feeding single sheets. Color/B&W Button Sets the unit for color or black & white transmission or cop ying . For c olor transmission or [...]

Chapter 1 Introduction 1-17 Introduction Alarm Light Flashes when an error occurs, or when the MultiP ASS is out of paper or ink. One-Touch Speed Dial/Special Function Buttons Dial fax/telephone numbers r egister ed for one-touch speed dialing. Also used to perform special functions. Numeric Buttons Enter numbers when dialing or r eg istering numbe[...]

1-18 Introduction Chapter 1 Special Function Buttons ❑ Data Registration Button A ccesses the different men us for setting speed dialing, user prefer ences, sending and recei ving options, and man y other important setting s. ❑ d u Buttons Scroll thr ough the settings so you can see other selections in the menus during data registration. ❑ Me[...]

Chapter 1 Introduction 1-19 Introduction ❑ lr Buttons Mo ve the cursor left or right when registering data. ❑ Report Button Prints reports containing information registered in the unit and information on transactions. ❑ Cleaning Button Prints the nozzle check and performs cleaning operations for the BJ cartr idge print head and unit rollers. [...]

1-20 Introduction Chapter 1[...]

Chapter 2 Paper Handling 2-1 P aper Handling Chapter 2 P aper Handling This chapter describes how t o select, pr epare, and load pr int media for the different functions your M ultiP ASS can perform. ❑ Print M edia Requir ements ............................................................................ 2-2 ❑ Selecting Print M edia ...........[...]

2-2 Paper Handling Chapter 2 Print Media Requirements Y ou can stack the following media in the multi-purpose tray . For specifications on the printable area of papers and env elopes, see Appendix A, Specifications . Type Size Weight Capacity Plain paper 20 lb. (75 g/m2) paper Letter (8.5 x 11 in.) Lega l (8.5 x 14 in.) A4 (210 x 297 mm) 17–24 [...]

Chapter 2 Paper Handling 2-3 P aper Handling Selecting Print Media This section describes the different print media you can use with your M ultiP ASS. T o achieve the best possible printing performance, be sure to select the correct print media. Plain P aper The M ultiP ASS supports paper sizes of letter , legal, and A4 in portr ait orientation. Y [...]

2-4 Paper Handling Chapter 2 Banner P aper This paper is specifically designed for printing one continuous sheet in a banner format. The c onnect ed sheets ar e divided by a perforation. Y ou can print from two to six sheets at one time. Canon’ s Banner Paper is specially designed for use with Bubble J et printers and to produce bright and viv i[...]

Chapter 2 Paper Handling 2-5 P aper Handling Transparencies Canon T r ansparencies ar e recommended. These tr ansparencies pr oduce ex cellent contrast, sharpness, and color t o produce crisp and professional o verhead presentations. Do not use nor mal transparencies in the M ultiP ASS, as they do not absorb ink and may cause ink to run. High Gloss[...]

2-6 Paper Handling Chapter 2 Print Media Guidelines Follo w these guidelines when selecting or loading print media: ❑ Att empting t o print on damp , curled, wrinkled, or torn print media can cause jams and poor print quality . ❑ U se cut-sheet paper only . Y ou cannot use multipart paper . ❑ W hen using gr aph paper , the lines ma y not matc[...]

Chapter 2 Paper Handling 2-7 P aper Handling Set the paper thickness lever as follo ws: 1. Open the document tray . 2. If the pr inter co ver does not open easily , slide the document guides outward and then open the printer cov er . ❑ Open the printer cov er by grasping the document guides and lifting. DO NO T TOUCH THE GUIDE RAIL DO NO T TOUCH [...]

2-8 Paper Handling Chapter 2 3. Pr ess the car tridge button . ❑ The cartr idge holder moves t o the center of the unit. 4. Set the paper thickness lever . ❑ Set to the left ( m ) for paper and most other print media. ❑ Set to the right ( A ) for env elopes. 5. Pr ess the car tridge button . ❑ The cartr idge holder moves t o its home positi[...]

Chapter 2 Paper Handling 2-9 P aper Handling 6. Close the printer cov er . 7. Close the document tray . Loading P aper Y ou can stack paper in the multi-purpose tray to feed it automatically int o the M ultiP ASS. Guidelines W hen automatically feeding a stack of paper in the multi-purpose tray , follow these guidelines: ❑ T o av oid paper jams a[...]

2-10 Paper Handling Chapter 2 ❑ Do not leav e paper stack ed in the multi-purpose tray for long periods of time; longer sheets of paper may bec ome bent or curled over time. This may cause the paper to misfeed or jam. ❑ Depending on the density of your printed pages, the ink may need time t o dr y . W ithin two or three sec onds, the ink become[...]

Chapter 2 Paper Handling 2-11 P aper Handling ❑ Store paper and other media on a flat surfac e, and lea ve it in its wr apper until you ar e ready to use it. Store unused paper fr om opened packs in the orig inal packing in a cool, dr y location. ❑ Store paper at 64.4°–75.2°F (18°–24°C), 40%–60% relative h umidity . Loading P aper in[...]

2-12 Paper Handling Chapter 2 3. Mo ve the paper guide to the left t o match the size of your paper . 4. Pr epare a stack of paper by fanning the edge that will feed into the unit first, and then tapping the stack on a flat surface to ev en its edges.[...]

Chapter 2 Paper Handling 2-13 P aper Handling 5. Insert the stack into the multi-purpose tray until it stops, so that the right edge of the stack is aligned w ith the right side of the multi-purpose t ray . ❑ The multi-purpose tray holds up to 100 sheets of plain paper — 20 lb. (75 g/m2) paper . 6. Slide the paper guide snugly against the left [...]

2-14 Paper Handling Chapter 2 Loading Envelopes Y ou can stack up to 10 en velopes in the multi-purpose tray to feed them automatically into the M ultiP ASS. 1. Mak e sure the paper thickness lever is set t o the rig ht A (page 2-6). 2. Arrange the stack of env elopes on a firm, clean surface, and press down firmly on the edges to mak e the folds[...]

Chapter 2 Paper Handling 2-15 P aper Handling 3. Re move an y curling from the en velopes b y holding the edge of the env elopes diagonally and bending them gently . 4. Mak e sure the flaps of the envelopes ar e flat and not curled. 5. Insert the stack of env elopes into the multi-purpose tray until it stops, so that the right edge of the stack i[...]

2-16 Paper Handling Chapter 2 Using Canon’ s Specialty P apers This section provides guidelines for printing on Canon ’ s specialty papers and describes special procedur es required for high resolution paper , fabric sheets, and banner paper . Specialty P aper Guidelines Follo w these guidelines: ❑ W hen feeding transparencies, r emove eac h [...]

Chapter 2 Paper Handling 2-17 P aper Handling ❑ W hen loading transparencies, insert one sheet of plain paper as the last sheet in the stack. ❑ Do not leav e film in the multi-purpose tray for long periods of time. Dust and dirt may accumulat e on the film resulting in spotty printing . ❑ T o av oid smudging caused by fingerprints, use a p[...]

2-18 Paper Handling Chapter 2 1. Raise both paper output guides to a v ert ical position. 2. W hen you finish printing on High Resolution P aper or Banner Paper , lo wer the paper output guides. Using the Cleaning Sheet Canon ’ s High Resolution P aper is designed for hig h quality printing . This paper is specially coated t o produce delicate c[...]

Chapter 2 Paper Handling 2-19 P aper Handling 2. Re move the c overs fr om the two pieces of tape on the cleaning sheet. 3. W ith the sticky side out (toward y ou) and down (going into the multi-purpose tray), insert the sheet into the multi-purpose tr ay until it st ops, so that the right edge of the sheet is alig ned with the r ight side of the m[...]

2-20 Paper Handling Chapter 2 4. Open the document tray . . 5. Pr ess Function . 6. Pr ess Cleaning . NOZZLE CHECK Function 10 Cleaning[...]

Chapter 2 Paper Handling 2-21 P aper Handling 7. U se d or u to select R OLLER CLEANING. 8. Pr ess Set . The M ultiP ASS feeds the cleaning sheet into the M ultiP ASS and cleans the rol le rs. Printing on Banner P aper Banner paper is a continuous sheet of paper with perfor ations at equal distances along its length, where it can be cut to the leng[...]

2-22 Paper Handling Chapter 2 1. Place the M ultiP ASS near the edge of a table so that the paper can flow o ver the edge as it exits the unit. ❑ Mak e sure the paper rest is e xtended. 2. Mak e sure the paper thickness lever is set t o the left m (see page 2-6). T o avoid paper jams, smearing, and other problems, never open the printer cov er t[...]

Chapter 2 Paper Handling 2-23 P aper Handling 3. Raise both paper output guides to a v ert ical position. 4. Cu t the banner paper along one of the perforations to the length required. ❑ Y our banner can be up to six sheets (66 inches/1676 mm) long. 5. Place the banner paper behind the unit on a flat surface. 6. Gently fold along the perforation[...]

2-24 Paper Handling Chapter 2 7. Insert the first sheet into the multi-purpose tray until it stops, so that the right edge of the sheet is aligned with the r ight side of the multi-purpose tr ay . ❑ Mak e sure the sheets behind the unit are aligned with the multi-purpose tray .[...]

Chapter 2 Paper Handling 2-25 P aper Handling 8. Slide the paper guide against the left edge of the sheet, leaving a 0.04 inch (1 mm) gap between the paper guide and the edge of the sheet. ❑ Mak e sure the sheet is under the tabs on the multi-purpose tray . 9. Y our M ultiP ASS is now read y to print. Set y our Macintosh t o print on the banner p[...]

2-26 Paper Handling Chapter 2[...]

Chapter 3 Document Handling 3-1 Document Handling Chapter 3 Document Handling This chapter giv es details on the requirements for documents y ou can feed into your M ultiP ASS. Whether y ou are faxing, cop ying , or scanning a document, r ead this chapter car efully for information on the ty pes of documents you can feed, and instructions on loadin[...]

3-2 Document Handling Chapter 3 Document Requirements for Faxing, Copying, and Scanning The documents you feed int o the A utomatic Document F eeder (ADF) for faxing, copying, and scanning must meet the following requirements. When the document feed lever is set for automatic document feed When the document feed lever is set for manual document fee[...]

Chapter 3 Document Handling 3-3 Document Handling Problem Documents ❑ T o prevent paper jams in the ADF , do not use an y of the following in the M ultiP ASS: ❑ Re move all staples, paper clips, or an y other fasteners before loading the document into the ADF . ❑ Mak e sure an y glue, ink, or correction fluid on the paper is completely dry b[...]

3-4 Document Handling Chapter 3 Scanned Image Area The shaded area in the illustration below is outside the scanning ar ea of the M ultiP ASS. M ak e sure your document’ s text and graphics do not extend into these margins. MAX. 0.18" (MAX. 4.5 mm) MAX. 0.16" (MAX. 4.0 mm) Letter/Legal MAX. 0.16" (MAX. 4.0 mm)* MAX. 0.18" (MAX[...]

Chapter 3 Document Handling 3-5 Document Handling Selecting Automatic/Manual Document Feed W ith the M ultiP ASS, y ou can select whether you want to scan documents automatically or manually . A utomatic document feed is used when scanning multipage documents on normal paper . U se manual document feed to scan one sheet at a time of the following t[...]

3-6 Document Handling Chapter 3 Loading Documents for Automatic Feed 1. Open the document tray . 2. Mak e sure the document feed lever is set t o automatic document feed.[...]

Chapter 3 Document Handling 3-7 Document Handling 3. If the document has multiple pages, tap it on a flat surfac e to even the stack’ s edges. 4. Adjust the document guides t o the width of the document.[...]

3-8 Document Handling Chapter 3 5. Gently insert the document, facedo w n (top of the document toward y ou), int o the ADF until y ou hear a beep. ❑ The document is now r eady for scanning. The M ultiP ASS automatically feeds the pages one by one from the bott om of the stack. W ait until all pages of your document ha ve been scanned c ompletely [...]

Chapter 3 Document Handling 3-9 Document Handling T roub le With Multipage Documents If you hav e trouble feeding a multipage document, do the following: 1. Re move the stack and tap it on a flat surfac e to even the edges. 2. “Slant” the stack so that its front edge is bevelled as sho w n below , then insert the stack into the ADF . ● Y ou [...]

3-10 Document Handling Chapter 3 Adding P ages to the Document The M ultiP ASS A utomatic Document F eeder (ADF) can hold up to 20 letter , 20 A4, or 10 legal-size pages at a time when the document feed lever is set to automatic document feed. If your document has more pages than this, you can add pages while the M ultiP ASS is scanning. 1. W ait u[...]

Chapter 3 Document Handling 3-11 Document Handling Loading Documents for Manual Feed 1. Open the document tray . 2. Mak e sure the document feed lever is set t o manual document feed.[...]

3-12 Document Handling Chapter 3 3. Adjust the document guides t o the width of the document. 3. Gently insert the document, facedo w n (top of the document toward y ou), int o the ADF until you hear a beep . ❑ The document is now r eady for scanning. W ait until your document has been scanned c ompletely befor e starting a new job. When y ou hav[...]

Chapter 3 Document Handling 3-13 Document Handling Copying Documents One of the con venient features of your M ultiP ASS is its ability to make up to 99 high-qualit y black & white c opies. I t can also make one c olor copy of a document at a time. 1. Open the document tray . 2. Pr epare the document and load it, facedown, in the ADF . ❑ The [...]

3-14 Document Handling Chapter 3 5. T o change the cop ying resolution for color copying, make sure the Color/B&W light is on, then pr ess Resolution until the resolution you want appears. -or- T o change the cop ying resolution for black & white copying, mak e sure the Color/B&W light is off, then pr ess Resolution until the resolution[...]

Chapter 3 Document Handling 3-15 Document Handling 6. If you want to reduce the siz e of the copies, press Function . 7. U se d or u to select the r eduction percentage y ou want. ❑ Y ou can select 70%, 80%, 90%, or 100%. 8. If you want to make m ultiple copies, use the numer ic buttons t o enter the number of copies. ❑ Y ou can make up t o 99 [...]

3-16 Document Handling Chapter 3 Setting the P aper Type for Color Copying For best r esults when copying in color , adjust the M ultiP ASS for the t ype of paper you ar e using. The default paper type setting is PLAIN P APER. Follo w the procedur e below: 1. Pr ess Function . 2. Pr ess Data Registration . 3. Pr ess Set . 4. U se d or u to select P[...]

Chapter 3 Document Handling 3-17 Document Handling 8. U se d or u to select the paper type setting you want for color co pying . ❑ Y ou can select from the follo wing setting s: ● PLAIN P APER ● HIGH RES. P APER (High resolution paper) 9. Pr ess Set to register y our setting. 9. Pr ess Stop to return to standby mode. Setting the Length of the[...]

3-18 Document Handling Chapter 3 U se d or u to select PRINTER SETTINGS. 4. Pr ess Set . U se d or u to select BO T T OM MARGIN. 5. Pr ess Set . ❑ The current setting is display ed. 6. U se d or u to select the length of the bottom margin for color copying, c olor printing, and color r eception. ❑ Y ou can select from the follo wing setting s: [...]

Chapter 4 Sending Faxes 4-1 Sending Fax es Chapter 4 Sending Faxes This chapter describes how t o use your M ultiP ASS to send faxes and ho w to use the special dialing features. ❑ Pr eparing to Send a Fax ................................................................................. 4-2 ● Adjusting the Quality of Y our Fax es ..............[...]

4-2 Sending Faxes Chapter 4 Preparing to Send a Fax For information on the types of documents you can fax, their requirements, and details on loading documents, refer to Chapte r 3, Document Handling . T o use the M ultiP ASS Fax Setup Utility to c hange factor y default settings, including fax sending options and speed dial codes, see Chapter 3, U[...]

Chapter 4 Sending Faxes 4-3 Sending Fax es Setting the Scanning Resolution Resolution is a measur e of the fineness or clarit y of a printout and is usually expressed in horizontal and v ertical dots per inch (dpi). Lo w resolutions may cause text and graphics to hav e a jagged appearance, while higher resolutions provide smoother curves and lines[...]

4-4 Sending Faxes Chapter 4 (203 x 196 dpi with halftones) — Suitable for documents that contain phot ogr aphs. W ith this setting , areas of the document that contain phot os are automatically scanned with 64 levels of gray , rather than just tw o (black & white). This gives a much better repr oduction of photos, thoug h the transmission tim[...]

Chapter 4 Sending Faxes 4-5 Sending Fax es Setting the Scanning Contrast Contrast is the difference in brightness between the lightest and darkest parts of a printed document. Y ou can adjust the contrast the M ultiP ASS uses to send faxes. Adjust the c ontrast accor ding to how light or dark your document is. Dialing Methods There are sev eral way[...]

4-6 Sending Faxes Chapter 4 Sending Methods This section describes the methods and advantages of the two main sending methods. ❑ Memory sending Allows y ou to send a document easily and quickly . ❑ Manual sending Allows y ou to talk to the other party before you send the document. Memory Sending M emor y sending is a quick and easy way to send [...]

Chapter 4 Sending Faxes 4-7 Sending Fax es ❑ If you are sending in color t o a fax machine with color capability , press Color/B&W to turn on its light (see page 4-2). ❑ If necessar y , y ou can adjust the resolution and c ontrast (see page 4-3 and page 4-5). ❑ Y ou may not be able t o use memor y sending if the percentage sho wn in the M[...]

4-8 Sending Faxes Chapter 4 Manual Sending Manual sending allo ws you t o talk to the other part y before y ou send the document. This method is useful if the other part y must manually set their fax machine to r eceiv e before they can receiv e a fax. 1. Open the document tray . 2. Pr epare the document and load it, facedown, in the A utomatic Doc[...]

Chapter 4 Sending Faxes 4-9 Sending Fax es 4. Dial the other part y’ s telephone/fax number . ❑ U se one of the dialing methods described earlier in this chapter . ❑ If you make a mistak e during dialing , press Hook or put do w n the handset and start again from step 3. 5. W hen you hear the other party answer the call, pick up the handset a[...]

4-10 Sending Faxes Chapter 4 Canceling Sending Follo w this proc edure if you want to st op sending a document before transmission is complet ed: 1. Pr ess Stop . ❑ For man ual sending, the transmission is canceled. ❑ For memory sending, the M ultiP ASS asks you t o confirm that you want t o cancel. 2. Pr ess T to cancel sending. ❑ Sending i[...]

Chapter 4 Sending Faxes 4-11 Sending Fax es Removing the Document From the Automatic Document Feeder (ADF) 1. Open the operation panel by gently pulling it to ward you. 2. Re move the document b y pulling it out from the top or bott om. Do not tr y to pull the document out without opening the operation panel, or y ou might tear or smudge the docume[...]

4-12 Sending Faxes Chapter 4 3. W hen you ar e finished, close the operation panel by pressing it do wn from the center . Be sure to close the operation panel until it locks into plac e. Otherw ise the unit will not function properly . n[...]

Chapter 4 Sending Faxes 4-13 Sending Fax es Redialing When the Line Is Busy There are tw o methods of redialing: man ual redialing and automatic redialing. Manual Redialing Pr ess the Redial/Pause butt on to dial the last number y ou dialed with the numeric buttons. ( This also star ts redialing regar dless of whether automatic redialing is enabled[...]

4-14 Sending Faxes Chapter 4 W hen it begins redialing, the L CD display sho ws details on the transmission. If the receiving fax machine is still busy on the last attempt, the L CD display shows BUSY/NO SIGNAL , the transaction number ( TX/RX NO. ), and prints the Error TX report (if set to print one). If this happens, try sending again later . Ca[...]

Chapter 4 Sending Faxes 4-15 Sending Fax es Sequential Broadcasting Sending a Document to More Than One Destination Follo w this pr oc edur e t o scan a document onc e and send it t o sev eral destinations. W ith this sending method, called sequential broadcasting, y ou can send the same document to a maximum of 113 destinations. This feature allo [...]

4-16 Sending Faxes Chapter 4 T ransmitting the Document 1. Open the document tray . 2. Pr epare the document and load it, facedown, in the A utomatic Document Feeder (ADF). ❑ The L CD display sho ws the following: ❑ If you are sending in color t o a fax machine with color capability , press Color/B&W to turn on its light (see page 4-2). ❑[...]

Chapter 4 Sending Faxes 4-17 Sending Fax es ❑ Regular dialing U se the numeric buttons to ente r the fax number , then pr ess Set to add the number to the br oadcast list. ● Y ou can only enter one fax number this wa y . 4. Pr ess Star t/Scan to begin scanning for sending, or wait a few sec onds for the M ultiP ASS to begin scanning automatical[...]

4-18 Sending Faxes Chapter 4 ● If a number is busy , the unit will continue sending t o the other destinations and then redial the number that was busy . ● If the MultiP ASS memor y becomes full while scanning your document, MEMORY FULL appears in the L CD display . If this happens, r emov e the remainder of the document from the ADF (y ou may [...]

Chapter 4 Sending Faxes 4-19 Sending Fax es Documents Stored in Memory Printing a List of Documents in Memory The M ultiP ASS can pr int out a list of documents stored in memory , along with the transaction number (TX/RX NO .) of each. Once you kno w the tr ansaction number of a document in memor y , you can print it or delete it. 1. Pr ess Functio[...]

4-20 Sending Faxes Chapter 4 Printing a Document in Memory Before printing a document, make sure y ou have the correct BJ cartridge installed. 1. Pr ess Function . 2. Pr ess Memory Reference . 3. U se d or u to select PRINT DOCUMENT . 4. Pr ess Set . Black and White Document in Memory Color Document in Memory BC-2 1e Color BJ Cartridge P r inting p[...]

Chapter 4 Sending Faxes 4-21 Sending Fax es 5. U se d or u to select the transaction number (TX/RX NO .) of the document you want t o print. ❑ The marks before the transaction number (TX/RX NO .) hav e the following meanings: (N o mark): The document is in black & white. A : The document is in color . # : The document is in black & white [...]

4-22 Sending Faxes Chapter 4 If you are printing a color document and hav e the BC-20 Black BJ Car tr idge installed, the following messages alternate in the L CD display: Pr ess T to print the document in black & white with the BC-20 Black BJ Cartr idge. -or- Pr ess # to cancel printing. The unit r eturns to step 5. If you are printing a color[...]

Chapter 4 Sending Faxes 4-23 Sending Fax es Deleting a Document From Memory Follo w this procedur e to delete a document fr om memor y : 1. Pr ess Function . 2. Pr ess Memory Reference . 3. U se d or u to select DELETE DOCUMENT . 4. Pr ess Set . 5. U se d or u to select the transaction number (TX/RX NO .) of the document you want t o delete. ❑ Th[...]

4-24 Sending Faxes Chapter 4 6. Pr ess Set . ❑ The M ultiP ASS asks you t o confirm that you want t o delete the document. 7. Pr ess T to delete the document. ❑ If you change your mind and want t o keep the document in memory , press # . ❑ The M ultiP ASS deletes the document. 8. T o continue deleting other documents in memory , r epeat the [...]

Chapter 4 Sending Faxes 4-25 Sending Fax es Special Dialing This section explains special dialing features, such as dialing through a switchboard and dialing international numbers. Dialing Through a Switchboard A PBX (Private B ranch Exchange) is an on-sit e telephone switchboard. If your unit is connected thr ough a PBX or other telephone switchin[...]

4-26 Sending Faxes Chapter 4 3. U se the numeric buttons to dial the int ernational access code. ❑ If you make a mistak e during dialing , press Stop . ❑ For details on the int ernational access code, contact your local telephone compan y . 4. U se the numeric buttons to dial the c ountr y code, the area code, and the fax/ telephone number of t[...]

Chapter 4 Sending Faxes 4-27 Sending Fax es Switching T emporarily to T one Dialing Man y information ser vices for banks, airline reservations, hotel r eser vations, etc., require t one dialing for their serv ices. If your unit is connected t o a rotary pulse line, follow this proc edure to set the unit t emporar ily for tone dialing: 1. Pr ess Ho[...]

4-28 Sending Faxes Chapter 4 5. W hen you hav e finished, press Hook to disc onnect the call. ❑ If you used the handset, hang up the handset to disconnect the call. ❑ T one dialing is canceled when y ou disconnect the call. Hook[...]

Chapter 5 Receiving Faxes 5-1 Receiving Fax es Chapter 5 Receiving Faxes This chapter describes the different methods for r eceiving fax es. Y ou w ill also find instructions on setting the M ultiP ASS to recei ve color fax es. ❑ Different W ays to R eceive a F ax..................................................................... 5-2 ● Rec e[...]

5-2 Receiving Faxes Chapter 5 Different W ays to Receive a Fax The M ultiP ASS provides you with several modes for rec eiving faxes. Read this section to determine which mode best suits y our requirements, by considering ho w you want t o use the M ultiP ASS. Y ou can change the R eceiv e Mode and the R eceiv e Fax options through the M ultiP ASS F[...]

Chapter 5 Receiving Faxes 5-3 Receiving Fax es ❑ DRPD U se this mode if you ha ve subscribed to a Distincti ve Ring P attern Detection (DRPD) serv ice offered b y some telephone co mpanies. By subscribing to such a serv ice, y ou can ha ve sev eral fax and telephone numbers for y our M ultiP ASS using only one telephone line. Once y ou hav e deci[...]

5-4 Receiving Faxes Chapter 5 Receiving Both Faxes and T elephone Calls Automatically: Fax/T el Mode Set this mode if you want y our M ultiP ASS to automatically switch between v oice and fax calls. For this mode, you need to hav e a telephone connected to y our unit. What Happens When Fax/Tel Mode is Selected Y ou can select these options using th[...]

Chapter 5 Receiving Faxes 5-5 Receiving Fax es Receiving Faxes Manually: MANUAL MODE In MANU AL MODE, if you connect a t elephone to your unit, you can use the telephone to r ec ei v e normal telephone calls and also t o acti vat e y our M ultiP ASS to start receiving a document. If you plac e the extension phone a way from the M ultiP ASS (on your[...]

5-6 Receiving Faxes Chapter 5 Receiving Using the Distinctive Ring P attern Detection Feature: DRPD Some telephone companies offer a Distincti ve Ring P attern (DRP) service whereby they assign two or more telephone numbers with distinctiv e ring patterns to a single telephone line. I f your phone co mpany offers such a service, y ou can hav e both[...]

Chapter 5 Receiving Faxes 5-7 Receiving Fax es How DRPD Responds to Calls W hen there is an incoming call, the MultiP ASS checks the incoming ring pattern and determines the ty pe of pattern being rec ei ved. The MultiP ASS may require up to 10 seco nds to determine the pattern ty pe. During this time, an y telephone device connected t o the M ulti[...]

5-8 Receiving Faxes Chapter 5 Receiving in Color Y our M ultiP ASS has been factory-set to receiv e fax es in color from fax machines with color capability . W hen rec eiving a fax, y our M ultiP ASS detects if the incoming fax is a color or black & white transaction, and prints the fax accor dingly . For aut omatic printing of receiv ed color [...]

Chapter 5 Receiving Faxes 5-9 Receiving Fax es Receiving Faxes in Memory When a Problem Occurs If the MultiP ASS encounters a problem when it is r eceiving a fax, the unit w ill automatically stor e the unprinted pages of the fax in memor y , and the L CD display will show REC’D IN MEMOR Y as well as one or several of the following messages: Unit[...]

5-10 Receiving Faxes Chapter 5 BJ cartridge has run out of ink The BJ cartr idge installed in the M ultiP ASS has run out of ink while printing . Change the BJ cartr idge (see page 6-16). The unit automatically prints the pages stored in memory . BJ cartridge not installed There is no BJ cartridge installed in the MultiP ASS. Install a BJ cartridge[...]

Chapter 5 Receiving Faxes 5-11 Receiving Fax es Canceling Receiving Follo w this procedur e if you want to st op recei ving a fax before reception is complet ed. 1. Pr ess Stop . ❑ The M ultiP ASS asks you to c onfirm that you want to canc el. 2. Pr ess T to cancel rec eiving. ❑ Rec eiving is not canceled until you pr ess T . ❑ If you change[...]

5-12 Receiving Faxes Chapter 5[...]

Chapter 6 Maintenance 6-1 Maintenance Chapter 6 Maintenance Y our M ultiP ASS requires no maintenanc e other than periodic cleaning , and replace ment of BJ car tridges or BJ tanks. ❑ M ultiP ASS Guidelines .................................................................................... 6-2 ❑ P er iodic Cleaning ............................[...]

6-2 Maintenance Chapter 6 MultiP ASS Guidelines Follo w these guidelines to av oid damage to y our M ultiP ASS and harm to you or others: ❑ Place the M ultiP ASS on a stable surface. Do not use an angled stand. A void setting the unit in direct sunlight. ❑ Do not install the M ultiP ASS near dev ices that c ontain magnets or gener ate magnetic [...]

Chapter 6 Maintenance 6-3 Maintenance ❑ Alwa ys lift the M ultiP ASS as shown below . N ever lift it by its m ulti-purpose tray , document suppor t, or document tray . P eriodic Cleaning Y our M ultiP ASS requires little periodic maintenanc e. F ollow these guidelines to keep y our M ultiP ASS in good operating condition: ❑ Before y ou clean th[...]

6-4 Maintenance Chapter 6 Cleaning the Outside of the MultiP ASS Clean the outer casing of the unit as follows: 1. Disconnect the po wer cor d from the M ultiP ASS. 2. W ipe the exterior of the unit with a clean, soft, lint-free cloth moistened with water or diluted dish washing detergent solution. 3. Plug the power c ord back in. Cleaning the Inte[...]

Chapter 6 Maintenance 6-5 Maintenance 3. Open the printer cov er by grasping the document guides and lifting. ❑ If the pr inter co ver does not open easily , slide the document guides outward and then open the printer co ver . N ever use volatile liquids such as thinners, benzene, ac etone, or any other chemical cleaner to clean the exterior or i[...]

6-6 Maintenance Chapter 6 1. U se a clean, soft, dry , lint-fr ee cloth to remo ve an y ink or paper debris from the unit’ s interior , especially around the platen. Be careful not to touch the BJ cartr idge. 2. Check the small black rollers. If they are dirt y , clean them with a soft, dr y toothbrush. 3. W hen finished, close the printer c ove[...]

Chapter 6 Maintenance 6-7 Maintenance 3. Open the operation panel by gently pulling it to ward you. 4. Clean the components as described below . Separation roller U se a soft, dr y , clean cloth to wipe the roller . White sheet and scanning glass U se a clean, soft, lint-fr ee cloth moistened with water to clean the the white sheet and scanning gla[...]

6-8 Maintenance Chapter 6 5. Clean the shaded areas of the oper ation panel and the unit. ❑ Dirt and dust par ticles that collect on the underside of the oper ation panel also affect the quality of the documents you cop y or send. 6. U se a soft, dr y , clean cloth to wipe up paper dust around the roller . ● If the scanning components are dirty[...]

Chapter 6 Maintenance 6-9 Maintenance 7. W hen you ar e finished, close the operation panel by pressing it do wn from the center as sho wn. 8. Close the document tray . 9. Plug the unit back in. Cleaning the Rollers Y ou will need to clean the unit’ s rollers after using a package of High Resolution P aper . This proc ess remo ves paper dust fr [...]

6-10 Maintenance Chapter 6 BJ Cartridges and BJ T anks Canon offers several BJ cartr idges and BJ tanks for use in the M ultiP ASS. ❑ BC-21e Color BJ Cartr idge (included w ith the M ultiP ASS) Contains the print head unit and two replac eable BJ tanks, one color (cyan, magenta, yello w) and one black. Y ou can replace the BJ tanks without replac[...]

Chapter 6 Maintenance 6-11 Maintenance Maintenance The most important thing you can do to exte nd the life of your M ultiP ASS and to ensure optimum print quality is to take car e of the BJ cart ridges. ❑ If you are using both the BC-21e Color BJ Cartridge and any of the optional BJ cartr idges, be sure to st ore the BJ cartridge not being used i[...]

6-12 Maintenance Chapter 6 Using Ink Canon has more engineers dedicated to cr eating quality ink for providing the best results for output on Bubble J et printers than any other organization. Canon does not prohibit the use of third-part y inks and the use of third-party inks does not invalidat e the product ’ s limited warr anty . H owev er , Ca[...]

Chapter 6 Maintenance 6-13 Maintenance T esting and Cleaning the BJ Cartridge Print Head The print head in the BJ car tridge contains nozzles through which ink is pr opelled onto the paper . T o maintain the best possible print quality , these nozzles need to be cleaned from time to time. Y our M ultiP ASS is equipped w ith a print head cleaning fu[...]

6-14 Maintenance Chapter 6 Cleaning the BJ Cartridg e Print Head If your printouts become faint or streak ed, or if their quality other wise decreases, clean the print head. T o maintain the best possible print quality , y ou need to clean the BJ cartr idge print head from time to time. 1. Pr ess Function . 2. Pr ess Cleaning . 3. U se d or u to se[...]

Chapter 6 Maintenance 6-15 Maintenance When to Replace the BJ Cartridge Ho w frequently y ou need to replace y our BJ cartr idge or one of its BJ tanks depends on how y ou use your M ultiP ASS. If you print a good deal of gr aphics, halftones, or grayscales, y ou will need to replace the BJ cartridge more often than if you print mainly text. (See p[...]

6-16 Maintenance Chapter 6 Replacing the BJ Cartridge 1. Mak e sure the M ultiP ASS is plugged in. 2. Open the document tray . 3. Open the printer cov er by grasping the document guides and lifting. ❑ If the pr inter co ver does not open easily , slide the document guides outward and then open the printer co ver . ● For optim um printing result[...]

Chapter 6 Maintenance 6-17 Maintenance 4. Pr ess the car tridge button . ❑ The cartr idge holder moves t o the center of the unit. Do not touch the round shaft, guide r ail, or ribbon cable. T ouching these parts may adv ersely affect operation of the unit and /or cause pr int quality deteriorat ion. ● Do not tr y to manually mov e or stop the [...]

6-18 Maintenance Chapter 6 5. Raise the blue cartr idge lock lever (on the cartr idge holder) by gently pulling up on it. 6. Remo ve and dispose of the old BJ car tridge, or stor e it in the Ink Cartr idge Storage Bo x. Hold the BJ cartridge by its sides only . Do not touch the print head, the sharp edges around the print head, the sil ver plate on[...]

Chapter 6 Maintenance 6-19 Maintenance 7. P eel the cover off the new BJ car tridge’ s protecti v e packag ing, and r emo ve the BJ cartr idge. 8. Lift the orange cap off the BJ cart ridge’ s print head, then r emove the orange tape. Hold the BJ cartridge by its sides only . Do not touch the print head, the sharp edges around the pr int head, t[...]

6-20 Maintenance Chapter 6 9. Hold the BJ cartridge so that its label faces outward, then slide it into the cartr idge holder . ❑ Be careful not to t ouch the silver plat e on the bottom of the BJ car tridge or the silv er metal or circuit area on its side. 10. Lo wer the blue cartr idge lock lever c ompletely . ❑ Do not use ex cessiv e force. [...]

Chapter 6 Maintenance 6-21 Maintenance 11. P ress the cartridge button . ❑ The cartr idge holder moves t o its home position on the rig ht side of the unit and begins cleaning the print head. This proc ess takes about 55 seconds. 12. Close the printer c over . 13. Close the document tray . Do not tr y to manually mov e or stop the cart ridge hold[...]

6-22 Maintenance Chapter 6 Replacing a BJ T ank in the BC-2 1e Color BJ Cartridge The L CD display will indicate which BJ tank in the BC-21e Color BJ Cartridge needs replacing. Leav e the BC-21e Color BJ Car tridge in the MultiP ASS when replacing a BJ tank. 1. Mak e sure the M ultiP ASS is plugged in. 2. Open the document tray . Message Action BLA[...]

Chapter 6 Maintenance 6-23 Maintenance 3. Open the printer cov er by grasping the document guides and lifting. Do not touch the round shaft, guide r ail, or ribbon cable. T ouching these parts may adv ersely affect operation of the unit and /or cause pr int quality deteriorat ion. DOCUMENT GUIDE DOCUMENT GUIDE c DO NO T TOUCH THE GUIDE RAIL DO NO T[...]

6-24 Maintenance Chapter 6 4. Pr ess the car tridge button . ❑ The cartr idge holder moves t o the center of the unit. The color BJ tank is on the left, and the black BJ tank is on the r ight. ● Do not tr y to manually mov e or stop the cart ridge holder as this may damage the M ultiP ASS. ● The M ultiP ASS includes an automatic protection fe[...]

Chapter 6 Maintenance 6-25 Maintenance 5. Re move the empty BJ tank by grasping the tab on the top of the empt y BJ tank and pulling forward to release it. Then lift out the BJ tank from the BJ cartr idge. 6. Dispose of the BJ tank properly . ❑ Y ou may want t o place it in a plastic bag to k eep any residual ink fr om spilling. 7. T ake the new [...]

6-26 Maintenance Chapter 6 8. Slide the new BJ tank into the empty slot. 9. Pr ess firmly on the tab on top of the new BJ tank, in the direction shown below , until the tank snaps into place. Be careful not to touc h the bottom of the BJ tank, as you may get ink on y our hands. c DO NO T T OUCH I n k C a r t r id g e B C l-2 1 B la c k M a d e i n[...]

Chapter 6 Maintenance 6-27 Maintenance 10. I f you need to r eplace the other tank, repeat steps 5 to 9. 11. P ress the cartridge button . ❑ The cartr idge holder moves t o its home position on the rig ht side of the unit and begins cleaning the print head. This proc ess takes about 55 seconds. 12. Close the printer c over . 13. Close the documen[...]

6-28 Maintenance Chapter 6 Storing a BJ Cartridge Once a BJ cartridge is unwrapped, its print head must be kept fr om dr ying out, or it can clog and fail to work pr operly . A BJ car tr idge installed in the M ultiP ASS is protect ed from dry ing out by automatically mo ving to the home position on the right side of the unit and capping itself. If[...]

Chapter 6 Maintenance 6-29 Maintenance 2. Insert the BJ cart ridge in its container with the BJ car tridge’ s label facing forward, and the print head dow n. 3. Close the storage bo x. M ake sur e the lid snaps shut. Ink C artridge B C l-21 C olor M ade in Japa n Color Slot In k Ca rtrid ge BC l-21 Black M ade in Japan Black Slot Color BJ Cartrid[...]

6-30 Maintenance Chapter 6 T ransporting the MultiP ASS W henever you plan to transport the M ultiP ASS, y ou need to prepare it so it will not be damaged during the move. 1. DO NOT re move the BJ cartridge from the unit. 2. Mak e sure the cartr idge holder is in its home position on the right side of the unit. ❑ If it is not in its home position[...]

Chapter 7 Troubleshooting 7-1 T roubleshooting Chapter 7 T roubleshooting If your M ultiP ASS is not operating properly , use the information and suggestions in this chapter t o tr y and resolv e the problem. ❑ If Y ou Cannot Solv e the Problem .................................................................. 7-2 ❑ Clearing Jams ..............[...]

7-2 Troubleshooting Chapter 7 If Y ou Cannot Solve the Problem If you hav e a problem with your M ultiP ASS and you cannot r esolve it b y referring to the information in this chapter , c ontact your local authorized Canon dealer sales or serv ice repr esentative. Canon ’ s support personnel are trained in the technical suppor t of Canon ’ s pr[...]

Chapter 7 Troubleshooting 7-3 T roubleshooting ❑ Place of purchase ❑ N ature of problem ❑ Steps you ha ve taken to sol ve the problem and the r esults Clearing Jams On occasion, the document feeding into the A utomatic Document Feeder (ADF) or the paper in its multi-purpose tray may misfeed or jam. I f this happens, you can usually fix the p[...]

7-4 Troubleshooting Chapter 7 3. W hile holding the operation panel, re move the document. ❑ Pull it in either dir ection, but do not for ce it. ❑ If a multipage document is loaded, r emo v e the entire document fr om the ADF . 4. W hen you ar e finished, close the operation panel by pressing it do wn from the center . 5. Pr ess Resume to clea[...]

Chapter 7 Troubleshooting 7-5 T roubleshooting Jams in the Multi-Purpose T ray U se this proc edure if the paper jams or misfeeds in the multi-purpose tray . If this happens, the message CLEAR PAPER JAM appears in the display . 1. Close the document tray if necessary . 2. Gently pull any paper out of the unit as shown. 3. Re move the paper stack fr[...]

7-6 Troubleshooting Chapter 7 LCD Messages The following messages are displa yed in the L CD display when the M ultiP ASS is performing a function or encounters an error . The error c ode appears in the A ctivity Report. Message Error Code Cause Action AUTO REDIAL — The unit is waiting to redial the other party’ s number because the line was bu[...]

Chapter 7 Troubleshooting 7-7 T roubleshooting Message Error Code Cause Action BUSY/NO SIGNAL (Continued) The other part y is not using a G3 fax machine. Contact the other party and ask them to send or rec eive the document using a G3 fax machine. The touch t one/rotary pulse setting on your unit is incorrect. The recei ving fax machine did not ans[...]

7-8 Troubleshooting Chapter 7 Message Error Code Cause Action CHANGE CARTRIDGE #052 The BJ cart ridge is empty or its ink may hav e dried out. Clean the BJ cartr idge print head (see page 6-14). If the message remains in the L CD display , r eplace the BJ cartr idge (see page 6-22). The unit will then pr int automatically an y fax es recei ved in m[...]

Chapter 7 Troubleshooting 7-9 T roubleshooting Message Error Code Cause Action CHECK PRINTER (Continued) The BJ cartr idge may be defective. Pr ess the Resume button. Reinstall the BJ cartridge and tr y your operation again. In either case, if the error does not clear , try unplugging the unit. W ait several minutes, then plug it back in. Also , tr[...]

7-10 Troubleshooting Chapter 7 Message Error Code Cause Action DIALING — The unit is dialing the recei ving fax machine. P r ess the Stop button if you want to cancel the transmission. DOC. TOO LONG #003 I t took more than 32 minutes to send or copy a document. Divide the document and send or copy eac h part separately . It took mor e than 32 min[...]

Chapter 7 Troubleshooting 7-11 T roubleshooting Message Error Code Cause Action HANG UP PHONE — The handset of the telephone or extension phone is off hook. Place the handset properly in its cradle. INSTALL BC-21e — Y ou tr ied to mak e color copies with a BC-20 Black BJ Cartr idge installed. Re move the BC-20 Black BJ Cartr idge and install th[...]

7-12 Troubleshooting Chapter 7 Message Error Code Cause Action INSTALL BC21e/20 (Continued) Y ou tried to print a recei ved black & white fax, print a report, or print a black & white document in memor y with a BC-22e Photo BJ Cartr idge installed. Re move the BC-22e Phot o BJ Cartr idge and install the BC-21e Color or BC-20 Black BJ Cartr [...]

Chapter 7 Troubleshooting 7-13 T roubleshooting Message Error Code Cause Action MEMORY USED nn% — Shows the percentage of memor y currently in use. If you need more space, wait for the unit to send an y fax es. Also , print or delete any fax es in memory you no longer need (see page 4-20 and page 4-23). NO ANSWER #005 The recei ving fax machine d[...]

7-14 Troubleshooting Chapter 7 Message Error Code Cause Action PUT IN CARTRIDGE — The BJ cartr idge is not installed correctly . M ake sure the BJ cartridge is installed correctly and the blue cartr idge lock lever is down. The BJ cartr idge is not installed. Install a BJ cartridge. REC’D IN MEMORY — The unit receiv ed the fax in memor y beca[...]

Chapter 7 Troubleshooting 7-15 T roubleshooting Printing Problems The Alarm light comes on and the unit beeps while printing. The unit may have a paper jam. ❑ Clear the paper jam (see page 7-3). ❑ If the unit has no paper jam, unplug it, wait fiv e sec onds, then plug it in again. If the problem is fixed, the Alarm light w ill turn off, the B[...]

7-16 Troubleshooting Chapter 7 The BJ cartridge print head may need cleaning. ❑ Clean the BJ cartr idge print head (see page 6-16). The BJ cartridge or the BJ tank(s) may need to be replaced. ❑ Replac e the BJ cartr idge or the BJ tank(s) (see pages 7-16 and 7-22). The application you are printing from may not be set up properly . ❑ Check the[...]

Chapter 7 Troubleshooting 7-17 T roubleshooting The USB-to-P arallel cable may not be the correct type. ❑ Mak e sure the cable the one pro vided w ith your M ultiP ASS. Y ou may not be using the correct printer driver . ❑ Mak e sure y ou have select ed the M ultiP ASS C545 printer in your application and in the Chooser . Y ou may not have the b[...]

7-18 Troubleshooting Chapter 7 The printout curls. Y our page may include a large amount of ink. ❑ Leav e the page in the output tray for 30 to 60 sec onds to allow the ink t o dr y . Then remo ve the page being careful not t o touch the document tray (if it is open). Allo w the page to dr y further , then roll it in the opposit e direction of th[...]

Chapter 7 Troubleshooting 7-19 T roubleshooting The BJ cartridge or a BJ tank may not be installed properly . ❑ Mak e sure the BJ cartr idge and the BJ tank(s) are installed pr operly (see page 6-16). A BJ tank in the BC-2 1e Color BJ cartridge may be empty . ❑ Replac e empty BJ tanks as necessar y (see page 6-22). The BJ cartridge print head m[...]

7-20 Troubleshooting Chapter 7 The printout contains blurred or smudged ink. The print medium you are using may not be supported by the MultiPASS. ❑ T r y a different paper ty pe. How ever , use only print media specified in this manual (see page A-3). Y ou may be printing on the wrong side of the sheet. ❑ Some papers hav e a “right” side [...]

Chapter 7 Troubleshooting 7-21 T roubleshooting Colors are broken or uneven. The print mode may be wrong. ❑ Check your print mode setting in the Print dialog (see page 2-9). If you are printing a thin line with a nonprimary color , your software may be telling the unit to place a color every other dot, with white in between. ❑ Choose cyan, mage[...]

7-22 Troubleshooting Chapter 7 Hue changes. The nozzles on the BJ cartridge print head may be clogged. ❑ Print the nozzle check t o check the BJ cart ridge print head (see page 6-13). P erfor m the BJ cartr idge print head cleaning procedur e if necessar y (see page 6-14). A BJ tank may be empty . ❑ Replac e empty BJ tanks as necessar y (see pa[...]

Chapter 7 Troubleshooting 7-23 T roubleshooting P aper Feeding Problems P aper does not load. The multi-purpose tray may contain too many sheets. ❑ Mak e sure the paper stack in the multi-purpose tray does not ex ceed the paper limit mark ( ) (see page 2-9). P aper may not be loaded correctly . ❑ Mak e sure the paper stack is loaded properly in[...]

7-24 Troubleshooting Chapter 7 Different types of paper may be loaded in the multi-purpose tray . ❑ Load just one ty pe of paper . ❑ Mak e sure y ou are loading paper that meets the paper requirements for the unit (see page 2-2). Transparencies do not feed correctly . The transparencies may not be loaded correctly . ❑ Mak e sure y ou load no [...]

Chapter 7 Troubleshooting 7-25 T roubleshooting Faxing Problems Y ou cannot send a fax. The MultiPASS may have overheated. ❑ U nplug the unit and let it cool for several minutes. Then plug the unit back in and tr y sending again. The MultiPASS may not be set for the type of telephone line in use (pulse/tone). ❑ If you hav e a pulse line, mak e [...]

7-26 Troubleshooting Chapter 7 There may be other documents being sent from memory . ❑ Allow time for the current document t o finish sending. An error may have occurred during sending. ❑ Print an activity report and check for an error . (I f you are using the Fax Setup Utility , see the M ultiP ASS Desktop Manager Software G uide . If you ar [...]

Chapter 7 Troubleshooting 7-27 T roubleshooting Errors occur frequently while sending or receiving. The telephone lines may be in poor condition, or you may have a poor connection. ❑ Lower the transmission or rec eption speed. (If you ar e using the Fax Setup Utility , see the M ultiP ASS Desktop Manager Software G uide . If you ar e using the op[...]

7-28 Troubleshooting Chapter 7 The MultiPASS does not switch automatically between telephone and fax reception. The MultiPASS may not be set to switch automatically between telephone and fax reception. ❑ For the M ultiP ASS to switch automatically , the r eceiv e mode must be set to Fax/T el M ode or ANS.MA CHINE MODE. If you ha ve set ANS.MA CHI[...]

Chapter 7 Troubleshooting 7-29 T roubleshooting The sending fax machine may not be functioning properly . ❑ The sending fax machine usually determines the fax’ s quality . Call the sender and hav e them make sure the t op co ver and scanning glass on their fax machine are clean. Error Correction Mode (ECM) may be disabled. ❑ Mak e sure ECM is[...]

7-30 Troubleshooting Chapter 7 Errors occur frequently while receiving. The telephone lines may be in poor condition, or you may have a bad connection. ❑ Lower the r eception speed. (If you are using the F ax Setup Utility , see the M ultiP ASS D esktop Manager So ftware Guide . If you are using the operation panel, see the Standalone F ax Manual[...]

Chapter 7 Troubleshooting 7-31 T roubleshooting Copying Problems The MultiPASS will not make a copy . A BJ tank in the BC-2 1e Color BJ Cartridge may be empty . ❑ Replac e empty BJ tanks as necessar y (see page 6-22). Y ou may be trying to make copies with the incorrect BJ cartridge installed in the unit. ❑ The M ultiP ASS cannot make co pies i[...]

7-32 Troubleshooting Chapter 7 General Problems The MultiPASS has no power . The power cord may not be plugged in securely . ❑ Check that the power c ord is plugged secur ely into the unit and into the wall outlet. If the unit is plugged into a po wer strip, make sure the pow er strip is plugged in and turned on. The power cord may not be supplyi[...]

Chapter 7 Troubleshooting 7-33 T roubleshooting If the P ower Goes Out If power is suddenly lost due to an outage or accidental unplugging, a built-in battery retains the user data settings and the speed dialing settings. H owev er , an y sent or recei ved documents stor ed in memor y will be lost. During a power failur e, functions ar e limited as[...]

7-34 Troubleshooting Chapter 7[...]

Appendix A A-1 Specifications Appendix A Specifications The specifications for the M ultiP ASS are listed in this section. ❑ Printing Specifications .................................................................................. A-2 ❑ BJ Cartr idges .........................................................................................[...]

A-2 Appendix A Printing Specifications Printing Method Bubble J et ink on-demand P aper Handling A utomatic feed Multi-Purpose Tray Capacity — Auto Feed Only Maximum thickness of stacked paper: 0.4 in. (10 mm) Plain paper—20 lb. (75 g/m2) paper Appr ox. 100 sheets (0.4 in./10 mm stack) (Letter/L egal/A4) Glossy photo paper 1 sheet Banner paper[...]

Appendix A A-3 Specifications Recommended Media Type Canon Glossy Photo P aper Canon Banner P aper Canon Brilliant W hite Paper Canon High Resolution P aper Canon T -Shir t T r ansfers Canon Greeting Car ds Canon Bubble J et Paper (wat er resistant) Canon T r ansparencies Canon High Gloss Film Assorted P aper Starter Kit U .S. Commer cial No . 10 [...]

A-4 Appendix A Printable Area—P apers The shaded portion in the following illust rations shows the printing area for papers: Banner P aper The shaded portions of the illustr ation below sho w the maximum recommended printing area of banner paper . * The length of the lower margin varies depending on the printing conditions: – 0.28 in. (7 mm) fo[...]

Appendix A A-5 Specifications Printable Area—Envelopes The shaded portion in the following illust rations show the printing area for env e lopes: BJ Cartridges BC-2 1e Color BJ Cartridge Print head 64 nozzles for black 24 nozzles for each c olor (cyan, magenta, yel low ) Print head life Appr ox. 2,000 color pages at 30% cov erage. BJ tanks BCI-2[...]

A-6 Appendix A Facsimile Applicable line Public S w itched T elephone N etwork (PSTN) Compatibility G3 Data compressing system MH, MR, MMR, JBIG, JPEG Modem type Fax modem Modem speed 14400/9600/7200/4800 bps A utomatic fallback Transmission speed Black & white: Appr o x. 6 sec onds/page* at 14.4 Kbps, ECM-MMR, transmitting from memor y Color: [...]

Appendix A A-7 Specifications Fax Resolution Black & white: Standar d mode: 203 pels/in. x 98 lines/in. (8 pels/mm x 3.85 lines/mm) Fine mode: 203 pels/in. x 196 lines/in. (8 pels/mm x 7.7 lines/mm) Color: Standard mode: 200 x 200 dpi Fine mode: 200 x 200 dpi Fax Printing Speed Black & white: Appr ox. 3 pages/minute (Based on ITU-T/CCITT N[...]

A-8 Appendix A Copier Scanning resolution B&W TEXT : 360 x 360 dpi B&W PHO TO: 360 x 360 dpi with halftone COL OR DRAFT : 360 x 360 dpi, full color COL OR FINE: 360 x 360 dpi, full color COL OR SNAPSHO T: 360 x 360 dpi, full c olor Black & white direct c opy: 360 x 360 dpi Black & white memory copy: 8 pels/mm x 7.7 lines/mm Printing[...]

Appendix A A-9 Specifications Scanner Scanning method Solid-state electronic scanning b y contact image sensor Scanning image processing UHQ™ (Ultra High Qualit y) image enhancement Halftones: 256 levels of gray Color: 16,777,216 colors Automatic Document Feeder (ADF) A utomatic document feed Size (W x L): Maximum: 8.5 x A ppro x. 39 in. (216 mm[...]

A-10 Appendix A Scanning speed B&W T ext (30–150 dpi) 5.4 seconds/page B&W T ext (151–300 dpi) 10.9 sec onds/page B&W T ext (301–600 dpi) 21.7 sec onds/page Grayscale (30–150 dpi) 5.4 seconds/page Grayscale (151–300 dpi) 10.9 sec onds/page Grayscale (301–600 dpi) 21.7 sec onds/page Color (30–150 dpi) 16.3 seconds/page Colo[...]

Appendix A A-11 Specifications W hen the document feed lever is set to manual document feed — N ote that the scanning length may be shorter than the actual document. Maximum Document S ize Minimum Document Siz e Scanned Image The shaded area in the illustration below is outside the scanning ar ea of the M ultiP ASS. M ak e sure your document’ [...]

A-12 Appendix A MultiP ASS Desktop Manager Software System Requirements ❑ P ower PC™, USB enabled ❑ Syst em 8.5 or later ❑ 32MB of RAM (64MB reco mmended) ❑ 75MB of available har d disk space; 150 MB rec ommended ❑ CD-ROM driv e (2x or better) ❑ Color monitor with 256 or more colors and 800 x 600 pix el display ❑ USB-to-P ar allel c[...]

Appendix A A-13 Specifications General Specifications P ower Source 120 V/60 Hz P ower Consumption ❑ Appr ox. 37.9 W (Maximum) ❑ Appr ox. 6.1 W (Standby) Dimensions (W x D x H) ❑ 14.4 x 12.8 x 8.2 in. (366 x 324 x 208 mm) ❑ Main unit, no tr ays Weight 11.2 lb. (5.1 kg) Environmental Conditions ❑ T emperature: 50°–90.5°F (10°–32.5[...]

A-14 Appendix A Space Requirements 22.6" (573 mm) 13.4" (340 mm) 14.4" (367 mm) 10.9" (277 mm)[...]

Glossary G-1 Glossary Glossary A AC Alternating current . The type of electrical cur rent a vailable from a wall outlet. Ac t iv i t y r ep o r t A journal of the M ultiP ASS fax transactions, both sent and rec eived. Addr ess Book The M ultiP ASS Fax Setup U tilit y pro vides you with an elect ronic Address Book that allows y ou to create a list o[...]

G-2 Glossary A utomatic image reduction The M ultiP ASS can print the date, time, name or compan y name, and a fax/ telephone number at the to p of the faxes it r eceiv es. T o pr event this information from cr owding the fax ed image on the page and possibly lengthening the fax, the M ultiP ASS automatically reduc es the size of the image on the p[...]

Glossary G-3 Glossary Bubble J et (BJ) pr inting An ink jet ty pe printer that heats the ink to a boiling point in a nozzle t o form a bubble. W hen the bubble expands, there is no room left in the no zzle for the ink and the ink is projected ont o paper . C CCITT/ITU-TS Formerly kno wn as CCIT T , C onsultative C ommittee for International T elegr[...]

G-4 Glossary D dB(A) Stands for decibel level (a decibel being a unit of measurement for the intensity of the sound coming fr om the unit), adjust ed for background noise. Dialing methods W ays of pressing one or more buttons t o ac c ess a n umber t o c onnect t o an outside part y or fax machine. Dialing methods include one-touch, coded speed dia[...]

Glossary G-5 Glossary E ECM Error C orrection Mode . The ability of your M ultiP ASS to reduce syst em and line errors when sending or rece iving from another fax machine with ECM capabilit y . ECM is most effectiv e in areas where the telephone lines ar e in poor condition or there is frequent int erference on the line. Extension phone A telephone[...]

G-6 Glossary G G3, Group 3 fax machine Defined by CCITT/ITU-T . U ses encoding schemes to transmit image data while reducing the amount of data that needs to be transmitted, thus r educing transmission time. G3 fax machines can transmit one page in less than one minute. Encoding schemes for G3 fax mac hines are M odified Huffman (MH), Modified R[...]

Glossary G-7 Glossary I IEEE 1284 IEEE 1284 is the new specification standard for co mputer -to-peripheral bi- directional parallel interface c ommunications. The new standard was adopted by IEEE, Institute of Electr ical and Electronic Engineers, Inc., in 1993. Some of the benefits it provides are: bi-directional comm unication between Macintosh[...]

G-8 Glossary J Jack The telephone rec eptacles (RJ11-C ty pe) on your wall or in your M ultiP ASS used to connect the M ultiP ASS to the telephone line, telephone, and answering machine, extension phone, or data modem. L Landscape or ientation Refers t o printing across the length of the page (as opposed to por trait orientation, which is printing [...]

Glossary G-9 Glossary Modem A device that con verts (MOdulates) digital data for tr ansmission ov er telephone lines. A t the rec eiving end, this dev ice c onv erts the modulated data (DEM odulates) to digital format that the M ultiP ASS understands. M ultiP ASS Desktop Manager software Canon ’ s exclusiv e software package that allo ws y ou to [...]

G-10 Glossary One-touch speed dialing An automatic dialing method that allo ws y ou t o dial a fax or t elephone number b y pressing a single one-touch speed dialing butto n. The M ultiP ASS can store up to 12 numbers for one-touch speed dialing. One-touch speed dialing buttons The buttons number ed 01 to 12 on the operation panel, each of which ma[...]

Glossary G-11 Glossary P ort rait orientat ion Refers t o printing across the width of the page (letter style). This is the opposite of landscape orientation, which is printing acr oss the length of the page. Print head The printing mechanism that contains print nozzles and ejects the ink for printing . Print head capping An automatic pr otection f[...]

G-12 Glossary R RAM Random A ccess Memor y . Memory that is used for temporar y storage of information such as: documents y ou want to print, scanned and r eceiv ed documents, and downloaded fonts. Rec eiv ing Rec eiving transmission is also defined as RX or Reception. This refers to how the M ultiP ASS recei ves a fax. Rec eption See Receiving . [...]

Glossary G-13 Glossary Remot e reception A ctivating a fax by answering a telephone or ext ension phone that is connected t o the M ultiP ASS, but that is not locat ed near the M ultiP ASS. Y ou need to dial the remote r eceiving ID to start remote r eception. Rep o r t s A document printed by the M ultiP ASS containing information about the fax es[...]

G-14 Glossary Sending Sending transmission is also defined by TX or T r ansmit. A fax document that has been scanned by a fax machine and sent o ver telephone lines, in the for m of electrical pulses, to another fax mac hine is a sending transmission. Sending speed The rate at which fax es are transmitted through the phone line. See also bps (bits[...]

Glossary G-15 Glossary U UHQ (Ultra High Qualit y) An ex clusiv e Canon digital image proc essing system that inc orporates 64 shades of gray along with a special edge enhancement feature which ensures that t ext and photos are transmitted with ultimate clarity .[...]

G-16 Glossary[...]

Index Index I-1 Index + button: 1-18 du buttons: 1-18 lr buttons: 1-18 to 1-19 203 x 98 dpi: 4-3 256-color monitor: 1-3 300 dpi: A-9 30–600 dpi: A-9 360 x 360 dpi: A-8 720 x 360 dpi: A-3 A A4-size paper: A-9 A ccessories: 1-4 to 1-6 Adding pages, ADF: 3-10 ADF . See A utomatic Document F eeder Alarm light: 1-16 to 1-17, 7-15 Ans.machine mode: 5-2[...]

I-2 Index 6-30, 7-33, A-3 cleaning: 6-13 to 6-14 holding: 6-18 to 6-19, 6-23 maintenance: 6-11 to 6-12 replacing: 6-15 to 6-21 specifications: A-5 storing: 6-28 to 6-29 testing: 6-13 yield: A-5 BJ cartr idges. See also BC-20, BC-21e, BC-22e BJ tanks: 1-4, 6-10 to 6-29 Black & white cop y speed: A-8 copying: 1-16, 3-13 to 3-15 document: 4-23 re[...]

Index Index I-3 printing problems: 7-21 to 7-23 COL OR DRAFT mode: 3-14, A-8 COL OR FINE mode: 3-14, A-8 COL OR INK EMPTY message: 5-9, 6-15, 6-22 COL OR SNAPSHO T mode: 3-14, A-8 Color/B&W button: 1-16, 3-13, 4-2, 4-4 Color/B&W light: 3-14, 4-2, 4-4 Colors brok en: 7-22 missing: 7-22 print incorrectly: 7-22 uneven: 7-22 Compatibility fax: [...]

I-4 Index Dr ying time, papers: 2-16 E ECM: 7-10 cannot send: 7-27 Effectiv e scanning w idth: A-9 Env e lopes: 2-2 to 2-3, 2-6, A-2 to A-3 do not load: 7-25 loading: 2-14 to 2-15 printable areas: A-5 Enviro nmental conditions: A-13 Eur opean DL en velopes: 2-3, A-2 to A-3 F Fabric Sheet: 1-6, 2-2, 2-5 to 2-6, 2-16, 2-21 to 2-23, A-2 to A-3 F AX FI[...]

Index Index I-5 I Images, spotted: 7-27 Inco ming calls: 5-2 Ink color: A-5 not printed: 7-16 sav er , faxing: A-7 spilled: 6-20 using: 6-12 Ink Cartridge Storage Box: 1-4 to 1-5, 2-5, 6-11, 6-28 to 6-29 INST ALL BC21e/20 message: 5-10, 7-11 L L CD display: 1-16, 3-13, 4-13, 4-16, 4-22, 4-25 messages: 7-6 to 7-14 nothing appears: 7-33 Legal size pa[...]

I-6 Index will not pr int: 7-33 M ultiP ASS Desktop Manager software guide: 1-3 M ultiP ASS Desktop Manager Softwar e software guide: 1-7 system requir ements: A-12 version number: 7-2 M ultiple copies: A-8 sheets load: 7-24 M ulti-pur pose tray: 1-14, 2-6, 2-9 to 2-13 capacity: 2-2, A-2 clearing jams: 7-5 loading paper: 2-11 to 2-13 M ultitasking:[...]

Index Index I-7 P ower cor d: 1-11, 6-3 connect or: 1-15 Pr eparing , fax: 4-2 to 4-5 Print jobs vanish: 7-18 not clear: 7-19 speed: A-3 width: A-3 Print head: A-5 BJ cartr idge: 6-13 to 6-14 life: A-5 Print media guidelines: 2-6 requirements: 2-2 selecting: 2-3 to 2-5 Print quality poor , fax es: 7-29 problems: 7-19 Printable areas banner: A-4 env[...]

I-8 Index Resolution: 4-4, A-3 scanning: 4-2 to 4-4 Resolution butt on: 1-16 to 1-17, 3-14 Resume butt on: 1-18 to 1-19, 5-10, 7-4 to 7-5 Ring patterns: 5-6 Roller cleaning: 2-21 Roller , cleaning: 6-9 RX. See Rec eiving S Safety instructions: 1-10 to 1-13 Sales Rec eipt: 1-10 SB-21 Ink Cartridge Storage Box: 1-4 to 1-5, 2-5 Scanned image area: 3-4[...]

Index Index I-9 T one dialing: 4-27 to 4-28 T r ansaction number: 1-8 T r ansmission: 1-8 black & white: 1-16, 4-3 color: 1-16, 4-3 memor y: A-6 speed: A-6 T r ansmitting, document: 4-16 to 4-18 T r ansparencies: 1-6, 2-2, 2-5, 2-16 to 2-17, A-2 to A-3 do not feed: 7-25 T r ansporting, M ultiP ASS: 6-30 T roubleshooting: 7-1 to 7-34 T -Shir t T[...]