Canon P-215 manual

SER VICE MANU AL with P ar ts Ca talog ima geFORMULA P-215 COPYRIGHT © 201 1 CANON INC. CANON imageFORMULA P-215 Rev . 0 PRINTED IN U.S.A. September 15, 201 1 Rev . 0[...]

COPYRIGHT © CANON ELECTRONICS INC. 2011 Use of this manual should be strictly supervised to avoid disclosure of confidentia l information.[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION PREF ACE Quality Assurance Cente r Canon Electronics Inc. This Service Manual describes ne cessary basic information for field servi ce and maintenance for maintaining t he product quality and functions of this machine. Content s Chapter 1: General Description Product specification[...]

CONTENTS COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 1 GENERAL DESCRIPTION I. PRODUCT OU TLINE .............................. 1-1 1. Featur es .............................................. 1-1 2. Main S pecif ications ............................. 1-2 3. Precaut ions ......................................... 1-6 II.[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 5 TROUBLESHOOTING I. ERROR DI SPLA Y ................................... 5-1 1. Main Body........................................... 5-1 2. Comput ers .......................................... 5-1 II. SERVICE MODE ..................................... 5-2 1. Outlin e .....[...]

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CHAPTER 1 GENERAL DESCRIPTION COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION I. PRODUCT OUTL INE ............................... 1-1 II. NAME OF P AR TS .................................... 1-7 III. USER OPERA TION .................................1-8[...]

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COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 1-1 CHAPTER 1 GENER AL DESCRIPTION I. PRODUCT OUTLINE 1. Features 1) Succeeding model for the P-150. 2) Succession of P-150's features.  USB Bus Power Drive: One or two USB cable connection can drive.  Plug & Scan function: It can scan without inst alling software in[...]

1-2 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 1 GENER AL DESCRIPTION 2. Main Specifications No. Item Specifications Appearance / Inst allation 1 T ype Desktop type sheet-fed scanner 2 Dimensions T ray closed: 285 (W) x 95 (D) x 40 (H) mm * Details are described later . 3 Weight 1.0 kg (Main body only) 4 Power suppl[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 1-3 CHAPTER 1 GENER AL DESCRIPTION No. Item Specifications Document reading/outputting 12 Sensor type/elements 1 line-CMOS contact image sensor , 600 dpi 13 Sensor operation mode 600 dpi or 300 d pi 14 Effective reading wid th 216 mm 15 Light source 3-color (RGB) LED, Single-side i[...]

1-4 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 1 GENER AL DESCRIPTION No. Item Specifications Document feed 22 Document feed path S traight path with slope, No eject tray * Feed path for card scanning: Switch back p ath is pro- vide. 23 Document size 1) Width: 50.8 to 216 mm 2) Length: 70 to 356 mm 24 Document weigh[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 1-5 CHAPTER 1 GENER AL DESCRIPTION  External dimensions (mm) 285 113 174 40 95 257 Figure 1-101[...]

1-6 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 1 GENER AL DESCRIPTION 3. Precautions This section describes items that require particular care, for example, regarding human safety. These precautions must be observed. The user should be explained the items that relate to user safety and instructed to take appropriate[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 1-7 CHAPTER 1 GENER AL DESCRIPTION II. NAME OF P ARTS 1. Name of Part s  Front Figure 1-201 { 1 Document Feed T ray { 2 Feed T ray Release Lever { 3 Document Guides { 4 Feeder Cover Release Lever { 5 Feeder Cover (It is also called the upper unit in this document.) { 6 Eject Out[...]

1-8 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 1 GENER AL DESCRIPTION III. USER OPERA TION For details, refer to the “User Manual” of this machine. For installation and maintenanc e, refer to “CHAPTER 4 I NST ALLA TION & MAINTENANCE”. 1. Auto St art Switch Depending on the position of the Auto S tart swi[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 1-9 CHAPTER 1 GENER AL DESCRIPTION 2) Fan the pages and place the documents. Figure 1-303 3) Insert the card straight into the card slot with the card facing upward. When the end of the card touches the card slot, the roller turns automatically and only the end of the card is set. [...]

1-10 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 1 GENER AL DESCRIPTION 3. Scanning Procedure For details, r efer to the “User Manual”. A basic operational procedure in Cap- tureOnT ouch Lite (Windows) is sown below . 1) Set the Auto S tart switch to "O N" and then connect the scanner to the computer . [...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 1-1 1 CHAPTER 1 GENER AL DESCRIPTION 6) Scanning of the document start s. When scanning of the whole document is com- pleted, the output settings screen ap- pears. Figure 1-309 7) Refer to the User Manual for further de- tails. 4. Paper Jam Handling 1) Remove an y documents remaini[...]

1-12 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 1 GENER AL DESCRIPTION 4) If a card jam occurs, try pulling the card out toward you, or open the feeder cover to remove the card. Figure 1-313 5) Close the feeder cover . Check to see if the last p age was scanned correctly , and then continue scanning.[...]

CHAPTER 2 FUNCTIONS & OPERA TION COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION I. OUTLINE .................................................. 2-1 II. READING SYSTEM ................................. 2-7 III. FEED SYSTEM ........................................ 2-9 IV . CONTROL SYSTEM .............................. 2-13 V. P[...]

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COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 2-1 CHAPTER 2 FUNCTION & OPE RA T ION I. OUTLINE 1. Main Configuration Figure 2-101 shows the main configu- ration of this machine. This machine Reading system Feed system Control system Image processing section Feed control section Computer Power supply section Figure 2-101 1)[...]

2-2 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 2 FUNCTION & OPE RA T ION 2. Feed Path 1) Document feed The sectional view of the feed path for feeding documents is shown below . Figure 2-102 { 1 Pickup tray { 2 Feed roller { 3 Separation p ad { 4 Registration roller (drive) { 5 Registration roller (follower) { 6[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 2-3 CHAPTER 2 FUNCTION & OPE RA T ION 2) Card feed The sectional view of the feed path for feeding cards is shown below . Figure 2-103 { 1 Front roller (drive) { 2 Card front roller (follower) { 3 Registration roller (drive) { 4 Card roller (follower) { 5 Detection point of car[...]

2-4 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 2 FUNCTION & OPE RA T ION 3. Motor Drive This machine has a feed motor . When a card is fed, the motor turns reversely first and inserts the card into the machine, and then turns normally to eject it. A DC motor with an encoder that detects rot ation speed is used a[...]

COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-3010C FIRST EDITION 2-5 CHAPTER 2 FUNCTION & OPE RA T ION 4. Electrical Circuit s An overview of the electrical circuits block diagram of this machine is shown below . Control PCB Upper sensor PCB Feed motor (With encoder) CIS unit (upper) CIS unit Card sensor (lower) Start switch PCB USB cable [...]

2-6 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 2 FUNCTION & OPE RA T ION 5. T iming Chart 1) Document feed The timing chart for document reading when you pick up 2 sheets of document and perform Scan Ahead without tempo- rarily suspending the machine is shown below . Once the machine start s scanning, it ac- tiv[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 2-7 CHAPTER 2 FUNCTION & OPE RA T ION II. READING SYSTEM 1. Reading Unit The sectional view of the reading unit s is shown below . The upper and lower reading units have the same configuration but the different shapes for the r eading cover each. CIS unit Reading cover Figure 2[...]

2-8 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 2 FUNCTION & OPE RA T ION 2. Shading This section explains the reading mechanism of the white reference sheet for determination of the shading correction value. The sectional view of the reading unit is shown below . White reference sheet White reference sheet Figur[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 2-9 CHAPTER 2 FUNCTION & OPE RA T ION III. FEED SYSTEM 1. Document Feed The sectional view of the document feed system is shown below . 1 1.0 18.7 34.0 4.0 (mm) Figure 2-301 { 1 Pickup tray { 2 Feed roller { 3 Separation p ad { 4 Registration roller (drive) { 5 Registration rol[...]

2-10 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 2 FUNCTION & OPE RA T ION 1) Feed path The feed path of this machine is a st raight path that tilt s from the pickup tray to the registration roller and is horizont al to the front roller including the reading section. The pickup roller is not mounted. The leading [...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 2-1 1 CHAPTER 2 FUNCTION & OPE RA T ION 2. Card Feed The sectional view of the card feed system is shown below . Figure 2-302 { 1 Front roller (drive) { 2 Card front roller (follower) { 3 Registration roller (drive) { 4 Card roller (follower) { 5 Detection point of card sensor [...]

2-12 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 2 FUNCTION & OPE RA T ION 3. Feed Error  Paper Jam Detection Paper jams are detected by the regis- tration sensor . The types of the document jams are described as follows. 1) Pickup Delay Jam (Pickup Error) The leading edge of the document was not detected by t[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 2-13 CHAPTER 2 FUNCTION & OPE RA T ION IV . CONTROL SYSTEM 1. Control PCB The overall system of this machine is controlled by the control PCB. The block diagram and the function list of major I Cs are shown below . The function of electric double layer capacitor is shown in &qu[...]

2-14 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 2 FUNCTION & OPE RA T ION  Function list of major ICs IC No. Name Function IC14 ASIC (Controller) Controls scanning system. IC1 1/12 AFE (Analog processor) Performs analog gain, offset adjustment, and A/D conversion. IC4/5/26 FLASH Memory S tores firmware and On[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 2-15 CHAPTER 2 FUNCTION & OPE RA T ION 2. Image Processing Control A block diagram of the image process- ing is shown below . CIS unit (upper) CIS unit (low er) Control PCB (when on) Data reordering Computer USB I/F Shading correction Resolution conversion Color / black & w[...]

2-16 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 2 FUNCTION & OPE RA T ION Analog signals proportionate to the density of each picture element are output to the analog processor on the control PCB from the CIS unit. The resolution of the output data is either 300 d pi or 600 dpi ac- cording to the user settings. [...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 2-17 CHAPTER 2 FUNCTION & OPE RA T ION V . POWER SUPPL Y 1. Power Supply USB bus power is used to supply power to this machine. This is a method of sup- plying power from the computer through a USB cable. The USB cable used for this machine is a special cable and the signal sp [...]

2-18 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 2 FUNCTION & OPE RA T ION An AC adapter is provided as an o ptio n. If the power supply USB cable cannot be connected to the computer , the equivalent DC power can be supplied to by connecting the cable to the AC inlet and this machine. The rated power of the AC ad[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 2-19 CHAPTER 2 FUNCTION & OPE RA T ION VI. LA YOUT OF ELECTRICAL COMPONENTS 1. Layout of Electrical Component s SW1 PS900 SW902 M1 LED200 SW200 Q201 LED401 Q400 PS300 LED201 Figure 2-601 Category Name Location Symbol Auto S tart switch Control PCB SW1 T ray switch (Power switch[...]

2-20 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 2 FUNCTION & OPE RA T ION VII. P ARTS LA YOUT ON EACH PCB 1. Control PCB Capacitor side Connector side J901 J4 J2 SW902 J903 PS900 SW1 J3 Figure 2-701 Connector Description J2 12P CIS unit (lower) J3 - USB cable J4 22P CIS unit (upper) S tart switch PCB J901 13P Up[...]

CHAPTER 3 DISASSEMBL Y & REASSEMBL Y COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION I. EXTERNAL P ARTS .................................. 3-1 II. UPPER UNIT............................................ 3-5 III. BASE UNIT ..............................................3-9 The products shown in the figures in th is chapter may [...]

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COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 3-1 CHAPTER 3 DISASSEMBL Y & A SSEMBL Y I. EXTERNAL P ARTS 1. Bottom Cover 1) Remove 3 screws { 1 (self-tapping, FH M2.5x6) and remove the bottom cover { 2 . Note: When the bottom cover is removed, the light guide for cards is also removed. Figure 3-101 2. Right Cover 1) Remo v[...]

3-2 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 3 DISASSEMBL Y & ASSEMBL Y  Notes on assembling A figure of the gears’ assembling is shown below . Figure 3-103 After assembling the pickup tray unit, place the cable (FPC, FFC) in the right cover and install it. The mark { 1 on the bottom of the cover is on th[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 3-3 CHAPTER 3 DISASSEMBL Y & A SSEMBL Y  Notes on assembling A figure of the gears’ assembling is shown below . Figure 3-106 The mark { 1 on the bottom of the cover is on the eject side. Figure 3-107 4. Pickup T ray Unit 1) Remo ve the right cover or left cover . (Page 3-1[...]

3-4 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 3 DISASSEMBL Y & ASSEMBL Y 5. Rear Cover 1) Remo ve the pickup tray unit. (Page 3-3) 2) Insert the tool with thin and flat tip into 4 holes { 1 and down it to remove the fitting part s in order , and then remove the rear cover { 2 . Figure 3-109  Notes on assembl[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 3-5 CHAPTER 3 DISASSEMBL Y & A SSEMBL Y II. UPPER UNIT 1. Upper Unit [whole] 1) Remo ve the right cover . (Page 3-1) 2) Remo ve the pickup tray unit. (Page 3-3) 3) Remove the FPC { 1 connected with the control PCB. Figure 3-201 4) Relieve a lock for the upper unit { 1 then remo[...]

3-6 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 3 DISASSEMBL Y & ASSEMBL Y 2. T op Cover 1) Remo ve the upper unit [whole]. (Page 3-5) 2) Remove 2 screws { 1 (self-tapping, FH M2.5x6). Push out the end of the shaft { 2 of the front roller (follower) and remove it. At this time, 2 rollers { 3 are also removed. Fig[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 3-7 CHAPTER 3 DISASSEMBL Y & A SSEMBL Y 4. Reading Unit [upper] Note: The reading unit [upper] and [lower] are different wit h its shape of the reading cover . 1) Remo ve the top cover . (Page 3-6) 2) Remove 2 connectors { 1 and positioners { 2 and remove the FPC { 3 . Whil e h[...]

3-8 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 3 DISASSEMBL Y & ASSEMBL Y  Notes on assembling Clean any dust in the reading unit. If there is dirty including fingerprint, clean them with a clean dry cloth. Push all the fitting part s in until they fit completely . Makes sure there is no gap or space. Inst al[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 3-9 CHAPTER 3 DISASSEMBL Y & RE A SSEMBL Y III. BASE UNIT 1. Control PCB 1) Remo ve the rear cover . (Page 3-4) 2) Remo ve the upper unit. (Page 3-5) 3) Remove the 2 cables { 2 connected with the control PCB { 1 . And remove 3 screw s { 3 (M3x4) and while escaping the control P[...]

3-10 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 3 DISASSEMBL Y & ASSEMBL Y 2. Front Roller (drive) 1) Remo ve the left cover . (Page 3-2) 2) Remove the gear { 1 . Using a tool with the thin tip, unhook the fitting part s { 2 (2 places), remove the central shaft support, unhook the fitting p arts { 3 (2 places), [...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 3-1 1 CHAPTER 3 DISASSEMBL Y & RE A SSEMBL Y 4) Remove the light guide { 1 . Then remove the registration roller { 2 . Figure 3-306  Notes on assembling Push the fitting p arts of the shaf t support sufficiently , and they mu st not be lifted. When the upper sensor PCB is as[...]

3-12 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 3 DISASSEMBL Y & ASSEMBL Y 5. Reading unit [lower] 1) Remo ve the bottom cover . (Page 3-1) 2) Remo ve the FFC { 1 . While holding the reading unit on the rear side, remove 4 pairs of the fitting p arts { 2 , and then re- move the reading unit. Figure 3-309  Not[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 3-13 CHAPTER 3 DISASSEMBL Y & RE A SSEMBL Y  Notes on assembling Clean any dust in the reading unit. If there is dirty including fingerprint, clean them with a clean dry cloth. Push all the fitting part s in until they fit completely . Makes sure there is no gap or space. In[...]

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CHAPTER 4 INST ALLA TION & MAINTENANCE COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION I. INST ALLA TI ON ........................................ 4-1 II. P ARTS TO BE REPLACED ..................... 4-4 III. MAINTENANC E .......................................4-5[...]

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COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 4-1 CHAPTER 4 INST ALLA TION & MAINTEN ANCE I. INST ALLA TION This machine is installed by the user . The user should be advised to inst all the scanner by reading the Setup Guide of User Manual thoroughly . This section gives an overview of the procedure. For details, refer to[...]

4-2 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 4 INST ALLA TION & MAINTEN ANCE 3. Inst alling the Software Install the f ollowing software from the supplied setup disk that is required in order to use the scanner . • CaptureOnT ouch • Scanner driver • Others Note: If "CaptureOnT ouch Lite" is use[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 4-3 CHAPTER 4 INST ALLA TION & MAINTEN ANCE 5. Auxiliary Power Supply This machine can scan using a USB cable, but if an auxiliary power supply is used for USB 2.0, the machine can scan at higher speed. However , it is not necessary for USB 3.0. 1) Power supply USB cable (suppl[...]

4-4 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 4 INST ALLA TION & MAINTEN ANCE II. P ARTS T O BE REPLACED 1. Periodically Replaced Part s This machine does not have any peri- odically replaced part s. 2. Consumable Part s 1) Parts replaced by users No. Parts name Part s number Expected life Remarks 1 Sep aration[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 4-5 CHAPTER 4 INST ALLA TION & MAINTEN ANCE III. MAINTENANCE 1. User Maintenance Refer to the “User Manua l” for the de- tai l s. 1) List [ : Cleaning,  : Replace] Maintenance Cycle No. Location/Part s As necessary Other Description 1 Main body Use a cloth slightly dampe[...]

4-6 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 4 INST ALLA TION & MAINTEN ANCE 2. Consumable Part s This section describes replacement messages and how to reset the counter . However , t he operating system should be Windows. For det ails, refer to the "User Manual".  Replacement messages If the num[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 4-7 CHAPTER 4 INST ALLA TION & MAINTEN ANCE b. Auto S tart switch "OFF" 1) Click the [S tart] button on the computer , and click [All Programs], [Canon P-215], [Utilities]. 2) The Canon imageFORMULA utility start s and a screen is displayed. Figure 4-306 3) Select [Ca[...]

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CHAPTER 5 TROUBLESHOOTING COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION I. ERROR DISPL A Y .................................... 5-1 II. SERVICE MODE ...................................... 5-2 III. LIST OF F AILURES ............................... 5-18 IV . OPERA TION TROUBLESHOOTING .....5-19 V. IMAGE TROUBLESHOOTING..........[...]

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COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 5-1 CHAPTER 5 TROUBLESH OOTING I. ERROR DISPLA Y 1. Main Body Although this machine does not have an error display unit, errors are indicated by the start button. If the machine state is normal, the st art button lights up when the power is turned ON. When the machine is unable to [...]

5-2 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 5 TROUBLESH OOTING II. SER VICE MODE 1. Outline T o execute the service mode, inst all the software (service tool) for the service mode, which is stored in the supplied setup disc in the computer for servicing. However , it is not an integration type, but a type that us[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 5-3 CHAPTER 5 TROUBLESH OOTING 2. How to Inst all Procedure to inst all service tool: Never install it in the user's computer . 1) T urn ON the computer for servicing to start OS (Windows). 2) Install the setup disc (DVD) supplied with this machine. 3) An installation screen f[...]

5-4 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 5 TROUBLESH OOTING 6) Password dialogue box appears, and enter six characters as “market” and select [OK]. Figure 5-203 Note: If "OK" is selected before completing scanner recognition, the "Config" screen below appears. Select "Re- scan"[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 5-5 CHAPTER 5 TROUBLESH OOTING  How to finish 1) Select [Close] on the service screen. 2) Close the pickup tray and remove the USB cable. However , if "Firm Load" is performed, remove and reinstall the USB cable at the end to reset the power properly . Refer to the &qu[...]

5-6 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 5 TROUBLESH OOTING 4) T o cause neither jams nor skews. Example: Blacken the leading edge of a A4 size or L TR size paper with a black pen. Use the sheet after the ink has drie d. Do not use a pencil. The shading sheet may be used. Not only one side, but also both sides[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 5-7 CHAPTER 5 TROUBLESH OOTING 4) The adjustment proceeds automatically while the progress screens are displayed. Figure 5-210 5) The sheet is fed. After the adjustment is complete, the progress screen disappears and the screen returns to the service screen. Note: If the following [...]

5-8 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 5 TROUBLESH OOTING 2) Open the document guides fully extended, then load a shading sheet you prep ared to fit the width between the document guides. Note: Do not set extra sheet s. Figure 5-212 3) On the service screen, select [Light Ad- justment]. Figure 5-213 4) The a[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 5-9 CHAPTER 5 TROUBLESH OOTING Note: If the following error screen appears, select "OK" and terminate the service mode. Then start the service tool, ver- ify the adjustment sheet and the op- eration procedure and execute the adjustment again. Figure 5-216 6. Regist sensor[...]

5-10 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 5 TROUBLESH OOTING 3) The adjustment start s automatically and ends instant aneously . Note: A progress screen is displayed, but it cannot often be confir med because it is displayed inst antaneously . 7. All Adjustment In this mode, "Registration Adjust- ment[Aut[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 5-1 1 CHAPTER 5 TROUBLESH OOTING 2) Open the document guides fully extended, then load a prepared registration adjust- ment sheet as the first sheet and a pre- pared shading sheet as the second. Insert them properly not to cause skew . Note: Do not set extra sheet s. Figure 5-218 3[...]

5-12 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 5 TROUBLESH OOTING 6) Af ter the adjustment is complete, the completion screen is displayed. Click [OK]. Figure 5-222 8. Dcon Check This mode checks operations of e ach hardware inside of the machine.  Basic screen 1) On the service screen, select [Dcon Check]. Figu[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 5-13 CHAPTER 5 TROUBLESH OOTING a. Sensors and switches The operation states of sensor s and switches are shown below . The figure below shows that the " Tray switch" is ON and the "Auto S tart switch" is OFF . Figure 5-225 Mark Name/Description S tart button (S[...]

5-14 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 5 TROUBLESH OOTING b. Motor Checks the operation of the feed motor . Select a resolution, a reading mode and direction, then select [S tart] to make the motor turn at the speed that meet s the con- dition. Select [S top] to stop the motor . Figure 5-226 c. CIS unit LED[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 5-15 CHAPTER 5 TROUBLESH OOTING 10. Firm Load Firmware and “CaptureOnT ouch Lite” are changed in this mode. For details, refer to service information provided when firm- ware is changed. Do not misuse this mode.  Operation Procedure 1) On the service screen, select [Firm Loa[...]

5-16 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 5 TROUBLESH OOTING 1 1. About This mode displays a detailed version of the service tool. On the service screen, select [About] to display the version screen. Press [OK] to close the version screen. Figure 5-232 12. Counter This mode is used to display/change the scanni[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 5-17 CHAPTER 5 TROUBLESH OOTING b. Change These values are changed when the control PCB is replaced. Af ter the replacing the control PCB, input the same values as before the replacement. If you don't know the values before the replacement, input the estimated values. After ch[...]

5-18 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 5 TROUBLESH OOTING III. LIST OF F AILURES The lists below give the major failures conditions and their ca uses. Refer to the next section for details of the causes and the measures to be t aken. 1. Operation Failures Note: Major causes of each failure are marked “ X [...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 5-19 CHAPTER 5 TROUBLESH OOTING IV . OPERA TION TROUBLESHOOTING When an operation problem occurs, check the error message displayed on the display connected to a computer . Also perform an operation check on the sensors and motor using the service mode. 1. Power Does Not Come ON Th[...]

5-20 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 5 TROUBLESH OOTING 3. Scanning Does Not S tart Cause/Faulty Location Ste p Check Item Result Action Auto S tart switch setting 1 Is the Auto S tart switch set- ting correct? NO Set it correctly . System 2 W as the problem solved by resetting the power of the scanner (P[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 5-21 CHAPTER 5 TROUBLESH OOTING 4. Scanner Does Not Feed Properly Note: If temporary sto p occurs frequ ently , perform step s 1 to 8 in this sect ion and refer to "5. Scan- ning S peed is Slow". Cause/Faulty Location Ste p Check Item Result Action Document (included the [...]

5-22 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 5 TROUBLESH OOTING 5. Scanning S peed is Slow The scanning speed dif fers according to scann ing conditions. If high resolution, colo r set- tings, or special functions are set, the speed decreases. The speed when using one USB cable is lower than that when using two U[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 5-23 CHAPTER 5 TROUBLESH OOTING V . IMAGE TROUBLESHOOTING *Image Sample Document Normal (B&W) All black All white All streaked T oo dark T oo light S treaks 1 S treaks 2 S treaks 3 Wrong size Auto size Slanting Skew correction T able5-501[...]

5-24 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 5 TROUBLESH OOTING Note: The level of reproducing the image depends on types of document s and setup conditions. Changing setup conditions sometimes works. Confirm whether it is only one side or both sides that image trouble occurs. In the case of the one side, check a[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 5-25 CHAPTER 5 TROUBLESH OOTING 3. S treaks in Image S treaks in the feeding direction may appear in the image due to dirt on the reading glass. Dirt on the separation p ad or rollers may also be transferred to the document. When white streaks appear in the image, this is due to sh[...]

5-26 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 5 TROUBLESH OOTING 5. W rong Image Size The scanned image size is dif ferent from the document size, images have margins, or outer areas of images disappear . Note: Set the paper size to "auto detectio n" when scanning groups of dif ferent size documents. Cau[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION 5-27 CHAPTER 5 TROUBLESH OOTING 7. Moire in Image The moire effect occur when photos from magazines, catalogs, etc. are scanned at a low resolution. Cause/Faulty Location Step Check Item Result Action NO Set it. Setup of “Moire Re- duction” 1 Is “Moire Reduction” set? YES I[...]

5-28 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION CHAPTER 5 TROUBLESH OOTING VI. AFTER REPLACING P ARTS Some of the part s used i n this machine require adjustments and settings af ter being replaced. The object p arts are shown below . Perform a feed and image check af ter replacing p arts or disassembling/ reassembling. Whe[...]

APPENDIX COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION I. ELECTRICAL BLOC K DIAGRAM ........... A-1 II. LIST OF SPECIAL EQUIP MENT ............ A-2 III. P ARTS CA T ALOG ................................... A-3[...]

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COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION A-1 APPENDIX I. ELECTRICAL BLOCK DIAGRAM Control PCB CIS unit (lower) Upper sensor PCB Feed motor (with encoder) J2 CN1B 12 11 10 8 7 6 5 4 3 2 19 12 11 13 10 8 7 6 5 4 3 2 19 12 11 10 8 7 6 5 4 3 2 19 12 13 14 15 16 17 18 19 20 21 22 11 10 8 7 6 5 4 3 2 19 CIS unit (upper) AC Adap[...]

A-2 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION APPENDIX II. LIST OF SPECIAL EQUIPMENT The list of special tools needed for ser- vice works of this machine is the following. However , th ese are the same as used for other machines. No. Equipment name Equipment number Rank Usage/Remarks 1 Shading sheet TKM-0326 TKM-0332 B For[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION A-3 APPENDIX III. P ARTS CA T ALOG 1. External Cover 1 13 12 11 10 9 2 50 7 5 4 6 8 3 Figure 100[...]

A-4 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION APPENDIX FIGURE & KEY NO. P ART NUMBER RANK Q'TY DESCRIPTION REMARKS 100-1 MG1-4678-000 1 PICKUP TRA Y UNIT , P-215 P-215 MG1-4692-000 1 PICKUP TRA Y UNIT , DR-P215 DR-P215 2 MA2-9680-000 1 FEED ROLLER 3 MA2-9695-000 1 COVER, REAR 4 MF1-4631-000 1 GEAR, Z46-20 5 MS2-02[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION A-5 APPENDIX 2. Upper Unit 1 3 7 5 4 8 6 50 2 10 10 9 9 12 11 Figure 200[...]

A-6 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION APPENDIX FIGURE & KEY NO. P ART NUMBER RANK Q'TY DESCRIPTION REMARKS 200-1 MG1-4691-000 1 SEP ARA TION P AD UNIT 2 MG1-4680-000 1 UPPER UNIT 3 MF1-4747-000 1 COVER, UPPER 4 MA2-9668-000 N 1 SHAFT , OPEN-LOCK 5 MS1-2570-000 1 SPRING , TENSION 6 MG1-4697-000 1 PCB ASSEMB[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION A-7 APPENDIX 3. Base Unit 1 7 10 8 9 3 2 11 12 50 5 6 4 51 14 15 13 Figure 300[...]

A-8 COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION APPENDIX FIGURE & KEY NO. P ART NUMBER RANK Q'TY DESCRIPTION REMARKS 300-1 MG1-4686-000 1 FRAME UNI T , LOWER 2 MG1-4698-000 1 PCB ASSEMBL Y , UPPER SENSOR 3 MH7-1 166-000 1 MOTOR, BRUSH DC 4 MS2-0277-000 1 GEAR, Z25 5 MG1-4689-000 1 ROLLER, REGISTRA TION 6 MA2-9682-00[...]

COPYRIGHT © CANON ELECTRONICS INC. 201 1 CANON P-215 FIRST EDITION A-9 APPENDIX 4. Numerical Index P ART NUMBER FIGURE & KEY NO. Q'TY P ART NUMBER FIGURE & KEY NO. Q'TY MA2-8906-000 300-13 1 MH2-5412-0 00 300-1 1 1 MA2-9668-000 200-04 1 MH2-5413-000 100-13 1 MA2-9676-000 200-09 2 MA2-9678-000 200-08 1 MH7-1 166-000 300-03 1 MA2-9[...]

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Prepared by Quality Assurance Center Canon Electronics Inc. 3-5-10 Shibakoen, Minato-ku T okyo 1 05-001 1, Jap an FIRST EDITION: SEPT . 201 1 (63999)[...]

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