Cisco Systems 1.4 manual

Corporate Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 526-4100 Cisco P er sonal Assi stant Installation and A dministration Guide Re lease 1 .4 Re vised Nove mber 29, 20 04 Text Part Number: OL -4590-03[...]

THE SPECIFICATION S AND INFORMATION REGARDING TH E PRODUCTS IN TH IS MANUAL A RE SUBJECT TO CHAN GE WITHOUT N OTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED. USERS MUST TAKE FULL RESPO NSIBILITY FOR THEIR APPLICATION OF ANY [...]

iii Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 CONTENTS Preface ix Overview ix Audience ix Related Documentation x Help and Document Conventions x Using Help x Document Conventions xi Obtaining Documentation xi Cisco.com xi Ordering Documentation xii Documentation Feedback xii Obtaining Technical Assistance xii [...]

Contents iv Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Using Partitions and Calling Search Spaces Without Personal Assistant 1-17 Defining Partitions and Call Search Spaces for Personal Assistant 1-18 Customizing Implementation of Perso nal Assistan t 1-23 Using Personal Assistant Without Speech Recognitio n 1-23[...]

Contents v Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 CHAPTER 4 Configuring Personal Assistant 4-1 Personal Assistant Configuration Task List 4-1 Logging On to and Out of the Personal Assistant Administration Interface 4-3 Configuring Speech Recognition 4-4 Configuring Telephony Provide rs 4-7 Configuring the Cor[...]

Contents vi Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Calls Transferred to Voice Mail Too Quickly 6-4 Dial Rules No t Working Pr operly 6-4 Calls Dropping 6-4 Callers Hear “We Are Experiencing Technica l Difficulties, Please Call Back Later” 6-4 Personal Assistant Is Too Slow to Answer Calls 6-5 Callers Hear[...]

Contents vii Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Directory Hierarchy Configuration A-7 Directory Lookup Rules A-8 Enhanced Text to Speech Config uration A-9 Messaging Configura tion A-10 Miscellaneous Settings A-12 Reset User Information A-15 Server Configuration A-16 Server Status A-20 Speech Services Con[...]

Contents viii Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03[...]

ix Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 Preface This preface describes who sh ould read this publication and its document con ventions. Overview The Cisco P ersonal Assistant Installation and Admi nistration Guide pro vides you with t he information you need to understand, install, conf igure, an d manage [...]

x Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Preface Related Documentation The tasks described in this guide are consid ered to be adminis tration-le vel tasks. Because of the cl ose interaction of Personal Assistant with Cisco CallManager, these tasks requi re you to be familiar with Cisco CallMana ger as well .[...]

xi Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Preface Obtaining Documentation Document Conventions The Cisco P ersonal Assistant Instal lation and Administr ation Guide uses the following con ventions: The Cisco P ersonal Assistant Instal lation and Administr ation Guide also uses the fo llowi ng con ventions: No[...]

xii Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Preface Documentation Feedba ck Y ou can access the Cisco website at this URL: http://www .cisco.com Y ou can access international Cisco website s at this URL: http://www .cisco.com/public/countries_languages.shtml Ordering Documentation Y ou can f ind instruction s [...]

xiii Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Preface Obtaining Technical Assistance Access to all tools on the Cisco T echnical Support W e bsite requires a Cisco.com user ID and password. If you have a v alid service con tract but do not hav e a user ID or p assword, you can register at this U RL: http://tool[...]

xiv Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Preface Obtaining Additional Publ ications and Information Se verity 4 (S4)—Y ou require information or assistance with Cisco product capabiliti es, installation, or confi guration. There is little or no ef fect on your b usiness operations. Obtaining Additional Pu[...]

CH A P T E R 1-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 1 Planning for Personal Assistant Before you install Cisco Personal Assistan t into your product ion network, y ou should take the time to understand it and ho w it f its in the rest of the IP tel ephony netw ork. Y ou should also d etermine the best se[...]

1-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Persona l Assistant Proxy Access Users can gi ve other users permissio n to access and manage their Personal Assistant accounts. Rule-Based Call Routing Personal Assistant can for ward and screen incomin g calls[...]

1-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Personal Assistan t Cisco IP Telephony Terminology Personal Assistant and other components of the IP telephon y network, such as Cisco CallManager, use terminology and co ncepts that might not b e fami liar to [...]

1-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Persona l Assistant Partitions and Calling Search Spaces In a Cisco CallManager setup , each phone exte nsion is assi gned to a partiti on and a calling search spac e. A partition is a group of de vices with sim[...]

1-5 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Personal Assistan t How Personal Assistant Uses Directories Wi t h P e r s o n a l Assistant, you mu st hav e a supported LD AP directory installed, to meet network requirements. The directory contains r ecords[...]

1-6 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Persona l Assistant Figure 1-1 illustrates the conn ection of Personal Assistant to the IP telephon y networ k. Figur e 1 -1 P ersonal Assistant in the IP T ele phon y Networ k Ta b l e 1-1 further describes the[...]

1-7 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding Personal Assistan t Personal Assistant and User Interactions The follo wing sections can assist yo u in understanding ho w Personal Assistant interacts with users: • Interaction T erminology , page 1-7 • In[...]

1-8 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding the Personal Assistant Se rver and Speech-R ecognition Server Access to Personal Assistant The follo wing sequence illu strates the pro cesses in volved when users access Personal Assistant: 1. Users dial the Pe[...]

1-9 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Understanding the Perso nal Assistant Server and Speec h-Recognition Server For sp ecif ic items, such as user names in th e corporate d irectory , the grammar is generated an d automatically compiled d uring the system refr[...]

1-10 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Clusters Interactions of the Personal Assistant Server and Speech-Recognition Server Personal Assistant separates the speec h-recognition funct ions from call routing and oth er basic functions of the Persona[...]

1-11 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Cluste rs During server inst allation, you must specify the same Cisco CallManager publ isher for all of the Personal Assistant and speech-r ecognition serv ers in th e same Personal Assistant cluster . 2. C[...]

1-12 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Clusters • Whether you enable automatic failo ver for Personal Assistant server redundanc y . Failo ver ensures that if a serv er goes do wn, another serv er tak es ov er the responsibiliti es of the failed[...]

1-13 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Cluste rs 2. Choose a server , for example the MCS-78 35-H1-IPC1. 3. Determine ho w to install the Personal Assistant components , for example, whether you wa nt the Personal Assistant server and speech-reco[...]

1-14 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Clusters T o create a simple Personal Assistant server cluster , do not sp ecify failov er servers in the server confi gurations when you config ure each server throu gh the Personal Assistant administration [...]

1-15 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Creating Server Cluste rs Effect of Load Balancing on Rule-Based Call Routing If you are not using failo ver serv ers, and if a Personal Assistant server becomes disabled, the inte rceptor port route points re gistered wit [...]

1-16 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant If you def ined more than 18 media ports on server A and serv er B, the servers wil l not be able to tak e on the full load of the other serv er if it becomes disab led. For e xampl[...]

1-17 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant • Defin ing Partiti ons and Call Search Spaces for Personal Assistant, page 1-18 Using Partitions and Calling Search Spaces Without Personal Assistant T o illustrate partitions a[...]

1-18 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant On the other hand, User 5555 can dial User 3000, because the calling search space of User 5555, cssG W , includes the Lobb y partition in which t he extension of User 3 000 exists. [...]

1-19 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant 3. Create the calling search space for Personal Assistant, in this example, cssP A, and add the partitions indicated in the follo wing table to it. 4. Change the partition of User [...]

1-20 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant Note that because cssP A contains the N onP AManaged partition and does n ot contain the P A partition, Personal Assistant does n ot intercept the call a second time to process the [...]

1-21 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant 3. Update each IP phone e xtension that you want managed with th e ne w P AMa naged partition and t he cssPhones calling search space. If you do not want to enable Persona l Assist[...]

1-22 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant When User 1002 dials U ser 1001, Cisco CallManager uses the calling search space of User 1002, cssPhones, and f inds that 1XXX, in the P A partition matches. Because Cisco CallManag[...]

1-23 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 1 Planning for Personal Assistant Customizing Implementation of Personal Assistant Why You Need Interceptor Port Error Handling Y ou conf igure interceptor port error handling to tell Cisco CallManager ho w to route calls to Personal Assistant users when th[...]

1-24 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 1 Planning for Personal Assistant Preventing Toll Fra ud Preventing Toll Fraud T o prev ent or limit name-dialing tran sfers from Personal Assist ant to external num bers, we recommend that you use one of the follo wing solutions: • Config ure your Cisco C[...]

CH A P T E R 2-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 2 Installing and Upgrading Personal Assistant This chapter contains t he follo wing sections: • T ask List for Installing Personal Assistant on a Ne w System, page 2-1 • Installing Personal Assistant Software, page 2-2 • T ask List for Upgrading f[...]

2-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Installing Personal Assistant Software 4. If the system uses Activ e Director y for the corporate dire ctory , prepare t he directory s ystem to w ork with Personal Assistant. See the “Setting Up Activ e Directo[...]

2-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 2 Installing a nd Upgrading Personal Assistant Installing Personal Assistant Softw are Step 7 Do the follo wing substeps on the Cisco Personal Assistant Components windo w: a. Choose the Personal Assistant components to install: • Cisco Personal Assistant [...]

2-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Installing Personal Assistant Software Step 12 Click Next . The Ready to Install Cisco Personal Assistant window opens. If an error message appears saying, “Connected su ccessfully using the infor mation supplie[...]

2-5 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 2 Installing a nd Upgrading Personal Assistant Task List for Upgrading from Pe rsonal Assistant Version 1.3(x ) Confir m that the test completes successfully . Step 15 Click OK to complete the conf iguration. Task List for Upgrading from Personal Assistant V[...]

2-6 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Setting Up Active Directory as the Corpor ate Directory for Pe rsonal Assistant 11. If Cisco CallManager is conf igured in a cluster , specify t he Cisco CallManager internal directory configuration. See the “Sp[...]

2-7 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 2 Installing a nd Upgrading Personal Assistant Setting Up Active Directory as the Corp orate Directory for Personal Assistan t Using an LDIF File LDIF is a standard format used to imp ort and export data fro m an LD AP directory . Y ou can set up Personal As[...]

2-8 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Disabling McAfee NetShield Se rvices Sample LDIF File Creation For e xample, assume that the directory is Acti ve Directory and that you are setting up the LDIF file Paldifdata.ld if in the directory C:/Ldif. T o [...]

2-9 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 2 Installing a nd Upgrading Personal Assistant Re-Enabling Cisco Security Agent for Cisco Personal Assistant Step 6 Close the Services MMC. Re-Enabling Cisco Security Agent for Cisco Personal Assistant To Re-Enable the Cisco Security Agent Service Step 1 On [...]

2-10 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Refreshing the System—Updatin g User Information from the Corporate D irectory Step 5 Check the Enhanced TTS Server check box . Step 6 Check the check box(es) of the local e(s) that you want to install. Step 7 [...]

2-11 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 2 Installing a nd Upgrading Personal Assistant Refreshing the System—Updati ng User Information from the Corporate Directory To Refresh the System Step 1 Log on to the Personal Assistant adminis tration interface. Step 2 Select System > Speech Services[...]

2-12 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 2 Installing and Upgrading Personal Assistant Refreshing the System—Updatin g User Information from the Corporate D irectory[...]

CH A P T E R 3-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 3 Configuring Cisco CallManager for Personal Assistant After installing Personal Assistant, you must complete tasks in Cisco CallManager, as described in the follo wing sections: • Setting Up Cisco IP Phone Ro ute Plans, page 3-2 • Setting Up Person[...]

3-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Setting Up Cisco IP Phone Route Plans • P A CSS—includes the P AM anagedEmp loyee and Emplo yee partitions The examples are based on a single Cisco CallManager cluster . If you hav e more than one cl[...]

3-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up Personal Assi stant to Intercept Calls Step 2 Click Add a New Calling Search Space . The Calling Search Space Con figuration page opens. Step 3 In the Calling Search Space Name field, enter a [...]

3-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Setting Up Personal Assi stant to Intercept Calls • Updating the P artition for Managed Phones, page 3-8 Creating the Personal Assistant Partitions Do the following procedure to create the two Personal[...]

3-5 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up Personal Assi stant to Intercept Calls These route points coincide wi th the phone extensions. Th e mo st eff icient way to conf igure Personal Assistant is to use wi ldcards to define a singl[...]

3-6 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Setting Up Personal Assi stant to Intercept Calls Step 13 In the Calling Search Space menu for the Forw ard No A nswer field, click the same calling search space that you chose for the directory nu mber [...]

3-7 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up Personal Assi stant to Intercept Calls Step 14 Continue with the follo wing “T o Create Translation P atterns to Correspond to the Personal Assistant Route Points” procedure. To Create Tra[...]

3-8 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Setting Up the Personal Assistant Number Updating the Partition for Managed Phones T o con vert a phone to Personal Assistant management, assign the p hone to the P AManagedEmployees partition. Y o u can[...]

3-9 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 3 Configuring Cisco CallManager for Personal Assistant Adding Personal Assistant as a JTAPI User Step 8 In the Directory Number f ield, enter the phone number to be used for calling Personal Assistant (for exam ple, “4000”). Step 9 From the P artition me[...]

3-10 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Adding Media Ports for Personal Assistant Adding Media Ports for Personal Assistant Media ports terminate the media between Personal A ssistant and the end-user Cisco IP Phones. Add a media port for eac[...]

3-11 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 3 Configuring Cisco CallManager for Personal Assistant Adding Media Ports for Personal Assistan t For e xample, if yo u need 24 simult aneous sessions, follow these steps to create 24 media ports. Assign consecuti ve numbers to the ports (for ex ample, “4[...]

3-12 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 3 Configuring Cisc o CallManager for Personal Assistant Configuring Cisco Unity in Cisco CallManager for In tegration with Personal Assistant Configuring Cisco Unity in Cisco CallManager for Integration with Personal Assistant When adding Cisco Unity to Cisc[...]

CH A P T E R 4-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 4 Configuring Personal Assistant The following sections describe how to conf igure Personal Assistant: • Personal Assistant Conf iguration T ask List, page 4-1 • Logging On to and Out of th e Personal Assistant Administration Interf ace, page 4-3 ?[...]

4-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Personal Assistant Co nf iguration Task L ist follo wing task list helps you under stand what you must do to make Person al Assistant operational, and also indicates which config uration steps are optional. The cross-refe ren[...]

4-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Logging On to and Out o f the Person al Assistant Admi nistration Interface 12. Personal Assistant looks up callers in th e corporate directory when an in ternal caller is placing a call to another user . In order for Persona[...]

4-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring Speech Reco gnition Step 4 Click Session > Logout in the menu bar to log out of the system when you are f inished conf iguring Personal Assistant. The system automatically l ogs you out after 30 minutes of i na[...]

4-5 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuring Speech Recognition After clicking Sa ve, Perso nal Assistant displays the number of licenses, which is the maximum number of simultaneous speech ports and locale s av ailable when using this license k ey . Step 5 [...]

4-6 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring Speech Reco gnition If Maximum Number for Disamb iguation is set to “3, ” a user will be presented with u p to three selections if there are mult iple people with the r e quested name. Therefore, if three peop[...]

4-7 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuring Telephony Providers Configuring Telephony Providers Y ou must conf igure the telephon y interf ace between Personal Assistant and the Cisco CallManager clusters so that Personal Assistant can successfully recei ve[...]

4-8 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring the Corporate Directory Before you be gin the procedure, you must kno w some details about the corporate directory . Revie w the procedure and contact y our directory administ rator to obtain an y information yo u[...]

4-9 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuri ng the Corporat e Directory The v alue that you enter depends on your corporate directory . Use the applicab le value, as follo ws: • For Ci s co CallManager DC Directory— Enter ou=<Root user DC Directory nod[...]

4-10 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Specifying the Cisc o CallManager Internal Dir ectory Config uration (Personal Assistant Version 1.4(3) or Later) Specifying the Cisco CallManager Internal Directory Configuration (Personal Assistant Version 1.4(3) or Later)[...]

4-11 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuring Personal Assistant Servers • The right column contains the settings for the selected server . When you initially open the page, this column is empty of settings, so that you can add a ne w Personal Assistant se[...]

4-12 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring Messaging – Adding Personal Assistant W ithout Pre viously Def ined Pa rtitions, page 1-20 • Failo ver Serv er Names—The ordered list of serv ers that should tak e ov er for the serv er if it becomes disabl[...]

4-13 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuring Messaging To Identify the Cisco Unity System Mailbox Name Step 1 On the Cisco Unity server , on the W indows Start menu, click Pr ograms > Microsoft Exchange > System Manager . Step 2 Expand Serv ers . Step[...]

4-14 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring Enh anced Text to Speec h W e recommend that you use 2000 mill iseconds for a Cisco Unity system, and 40 00 milliseconds for other systems, such as Octe l. c. Add each v oice mail server to the list of servers b [...]

4-15 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Creating a Simple Automated Attendant Step 6 Click Te s t to v alidate the conf iguration. Note that while the Personal Assistant server and the TTS server ar e not required to be in the same domain, the test cannot display [...]

4-16 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Creating Dialing Rules Step 7 Click Sa ve . The automated attendant is no w operational. Creating Dialing Rules Y ou can create global diali ng rules to automatical ly modify outgoing phon e numbers. These changes only affec[...]

4-17 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Configuring Directory Lookup Rules Ti p T o change a rule, f ind it in the list of rul es, modify the properties as desired, and click Update on the line with the rule. T o change the priority of a rule, use the up and down [...]

4-18 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Configuring Directory H ierarchies • New Prefix—Ent er the string of digits that Personal Assistant w ill add to th e front of the dialed number , after removing the specif ied number of digi ts. For e xample, you can ad[...]

4-19 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Setting Up Systemwide Rules Step 6 In the LD AP Search Filter field, enter the LD AP sear ch filter that def ines the group. Y ou must know the correct LD AP expression used b y your corporate directory , and the specific na[...]

4-20 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Integrating Personal Assistant with a Cisco Unity Voice Messaging Syste m To Create and Activate Systemwide Rules Step 1 In the Personal Assistant Administration, select Systemwide Rules > Systemwide Rules . The Systemwid[...]

4-21 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with a Cisco Unity Voice Messaging System Do the follo wing six procedures, i n the order gi ven, to conf igure and test the integration. To Add the Personal Assistant Server to the Domain of t[...]

4-22 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Integrating Personal Assistant with a Cisco Unity Voice Messaging Syste m If the Cisco Unity message store is Exchange 2003 or Exchange 2000, do t he follo wing procedure to enable the Exchange admin istrator to access all o[...]

4-23 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with an Octel Voice Messagi ng System The Personal Assistant server must be ab le to connect to the Cisco Unity server b y using the DNS name <Cisco Unity server name>.<Cisco Unity dom[...]

4-24 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Integrating Personal Assistan t with Exchange 5.5 Octel system as the people who are being called), and which calls Octel would treat as e xternal calls (calls from callers who do not ha ve Octel mailb oxes). Based on this d[...]

4-25 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with Exchange 5.5 Step 3 Expand <Site> . Step 4 Expand Conf igurations . Step 5 Click Connections . Step 6 Click File > New Other > Inter net Mail Ser vice . Step 7 In the Internet [...]

4-26 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 4 Con figuring Personal Assistant Integrating Personal Assistan t with Exchange 5.5[...]

CH A P T E R 5-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 5 Preparing Users for Personal Assistant There are some configuration changes that you can mak e that affect ho w users use Personal Assistant. Y ou should com municate these changes if yo u make them. In general, you might f ind deplo yment of Personal[...]

5-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 5 Prepa ring Users for Persona l Assistant Dialing Personal Assistant Dialing Personal Assistant Y ou need to tell users what nu mber to dial to access Personal Assistant in ord er to use the dial-b y-name feature, to access their voice mail, or to use other [...]

5-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 5 Preparing Users for Personal Assistant How Administrative Changes Affect Users • Reset the recorded name—Y ou can erase the name a us er recorded, which forces the user to rerecord the name the next time they call Personal Assistant. The user can also [...]

5-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 5 Prepa ring Users for Persona l Assistant How Administrative Changes Affect User s • Enforcing Authenticatio n by PIN fr om personal destinations—Both you and users can configu re Personal Assist ant to requir e a PIN when users call fro m any p hone exc[...]

CH A P T E R 6-1 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 6 Troubleshooting Personal Assistant This chapter contains the following sections: • Resolving Problems wit h Using Personal Assistant, page 6-1 • Resolving Problems wit h Managing Personal Assistant, page 6- 10 • T roubleshoot ing Failed System R[...]

6-2 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Resolving Problems with Using Personal Assistant • Message W aiting Indicator Does Not W ork, page 6-6 • All Users Cannot Bro wse V oice Mail, page 6-7 • Some Users Cannot Bro wse V oice Mail, page 6-7 • Users Can[...]

6-3 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Resolvin g Problems with Using Personal Assistan t Users Cannot Make Conference Calls (Cisco CallManager 3.3 or Later) If you are using Ci sco CallManager version 3.3 or later and if user s are unable to make conference [...]

6-4 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Resolving Problems with Using Personal Assistant Calls Transferred to Voice Mail Too Quickly By using the miscellaneous settings in the Personal Assistant Administrat ion interface, yo u can designate the call pickup time[...]

6-5 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Resolvin g Problems with Using Personal Assistan t – Refresh the speech grammar by clicking Refresh Now on the Speech Services Configuration page (Syst em > Speech Services). If the problem persists , verify that th[...]

6-6 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Resolving Problems with Using Personal Assistant For e xample, user A has the DN 2001 and user B has the DN 2002. T wo Personal Assist ant interceptor port route points with the DNs 2001 an d 2002 are defi ned in Cisco Ca[...]

6-7 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Resolvin g Problems with Using Personal Assistan t All Users Cannot Browse Voice Mail If users are transferred to the mai n voice mail number when the y try to access v oice mail in Personal Assistant, rather than bei ng[...]

6-8 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Resolving Problems with Using Personal Assistant Step 4 In the Microsoft Ex change Serv er windo w , ver ify the Cisco Unity serv er name in the Micr osoft Exchange Server fie l d. If the server name is incorrect, enter t[...]

6-9 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Resolvin g Problems with Using Personal Assistan t If you are using Cisco Unit y with Personal Assistant, v erify that the two Personal Assistant services are running under an accoun t with domain administrator pri vileg[...]

6-10 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Resolving Problems with Managing Personal Assistant Resolving Problems with Managing Personal Assistant The follo wing sections p rovide resolut ions to problems you mig ht encounter when managing Personal Assistant: •[...]

6-11 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Troubleshooting Failed System Refreshes T o resolve the problem, restart all license managers and speech servers from the control center (System > Control Center ). If the problem recu rs frequently , and you are usi[...]

6-12 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Monitoring Server Status Step 2 V erify the DNS names or IP addresses in the Speech Recognition Server Hosts and the Speech Recognition License Manager Hosts lists. If any informati on is incorrect, mak e the applicable [...]

6-13 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Monitoring Performance Ta b l e 6-2 P ersonal Assistant P erfor mance Monit or Counters Counter Description Calls Answered The total number of calls that P ersonal Assistant answered. Call Fail ure The total number of c[...]

6-14 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Collecting Call Hist or y Information Collecting Call History Information Personal Assistant maintains call history logs th at you can use to hel p identify toll frau d. These logs are not to be used for call billin g. I[...]

6-15 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Collecting Trace a nd Debug Information • Personal Assistant Speech Server —lists the speech server systems in the cluster The status of one type of server does not af fect the status of an y other type of server on[...]

6-16 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Integrating with Netw ork Management Syste ms • P ASCCP—The Skinny protocol subsystem. • P AR ULES—The rules-based call rout ing subsystem. This applies only to the user interface. • P ADtmf—The DTMF interfac[...]

6-17 Cisco Personal Assistant 1.4 Instal lation and Administration Gu ide OL-4590-03 Chapter 6 Troubleshooting Personal A ssistant Integrati ng with Netw ork Manag ement Systems Monitoring Personal Assistant Subsystem Status Personal Assistant supp orts the SYSAPPL-MIB that allo ws you to use CiscoW orks2000 or a third-party SNMP browser to remotel[...]

6-18 Cisco Personal Assistant 1.4 Instal lation and Administration Guide OL-4590-03 Chapter 6 Troubleshoo ting Personal Assistant Integrating with Netw ork Management Syste ms Personal Assistant immed iately begins wr iting messages to syslog. Ti p Y ou can change the frequenc y with which Perso nal Assistant writes to syslog by changing the number[...]

A-1 Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 APPENDIX A Personal Assistant Administration Page Reference The following sections describe the fields on the pages of the Person al Assistant Administration interface. • AA Prompt Conf iguration, page A- 1 • Control Center , page A-2 • Corporate Directory Set[...]

A-2 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Control Center If you support mult iple locales, you can instal l a different prompt for each locale, spoken in the applicable language. When someone ca lls the automated attendant, Personal Assistant in[...]

A-3 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Corporate Directory Sett ings Corporate Directory Settings The Corporate Directory Set tings page opens when you select System > Corp orate Directory Settings. Ta b l e A- 2 Sy s te m > Contr ol Cent[...]

A-4 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Corporate Directory Settings Ta b l e A-3 describes the f ields on the Corporate Direct ory Settings page. Use the Cor porate Directory Settings page to identify the corp or ate directory server . This i[...]

A-5 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Corporate Directory Sett ings Directory Search Base DN for Users Enter the Distinguished Name (D N) for the user node o f your corporate d irectory . • For C isc o Call Manager DC D irectory—Enter o u [...]

A-6 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Cisco CallManager Inter nal Directory Config uration Cisco CallManager Internal Directory Configuration The Cisco CallMana ger Internal D irectory Configuration page opens when you selec t System > Ci[...]

A-7 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Directory Hierarchy Configuration Y ou can also modi fy , rearrange, or de lete rules, as foll ows: • T o modify a rule, change the r ule and clic k Update. • T o change the priority of a rule, use the[...]

A-8 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Directory Lookup Rules If the changes to the directory hi erarchy configuration need to tak e effect immediately , go to the System > Speech Services Conf iguration page, and click Refresh No w . Othe[...]

A-9 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Enhanced Text to Spe ech Configuration calling party . For example, if the incoming call is from 51234, b ut the corporate directory uses 10-digit numbers, you can create a rule t o con vert 51234 to 55 55[...]

A-10 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Messaging Configuration Ta b l e A-8 describes the f ields on the Enhanced TTS Configuration page. Use the Enh anced TTS Config uration page to conf igure the settings for th e enhanced T ext to Spee ch[...]

A-11 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Messaging Configuration Calendar Mailbox N ame Enter the f irst name and last name of the administr ator account on the Microsoft Exchange server . • If you are using Cisco Unity with Microsoft Exchange[...]

A-12 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Miscellaneous Settings Miscellaneous Settings The Miscellaneous Settings page displ ays when you select System > Miscellaneous Settings. Internal DTMF Redirection Sequence Enter the redirection DTMF [...]

A-13 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Miscellaneous Settings Ta b l e A-10 d escribes the fields on the Miscellaneous Settin gs page. Use the Miscellaneous Set tings page to conf igure some settings that are applicable to all Personal Assista[...]

A-14 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Miscellaneous Settings Caller Input T imeout Enter the time (in seconds) Personal Assistant wil l wait for a caller to pr ess the applicable key to continue to locate a user or to transfer to voice mail[...]

A-15 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Reset User Information Reset User Information The Reset User Information page opens when you select System > Reset User Information. Ta b l e A-11 describes th e fields on the Reset User I nfo rmation [...]

A-16 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Server Configuration Server Configuration The Server Conf iguration page opens when you select Servers > Serv er Config uration. Ta b l e A-12 descri bes the f ields on the Server Confi guration page[...]

A-17 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Server Configuration Ta b l e A -12 Servers > Server Configur ation P age Field Description Server List A list of th e Personal Assistant serv ers that you ha ve insert ed into the Personal Assistant s[...]

A-18 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Server Configuration Media Port Beginning Address The start of the range of ports def ined in Cisco CallManager that will be used to t erminate calls to Persona l Assistant. When Personal Assistant answ[...]

A-19 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Server Configuration Interceptor Ports The phone ext ensions of the user s who are using Personal Assistant. The numbers you list here must be defined as CTI rou te points in Cisco CallManager. Any number[...]

A-20 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Server Status Server Status The Server Status page opens when you select Servers > Serv er Status. Ta b l e A-13 describes the f ields on the Serv er Status page. All f ields on the page are display [...]

A-21 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Speech Services Configuration Speech Services Configuration The Speech Services Conf iguration page opens when you select Sy stem > Speech Services. Ta b l e A-14 describes the f ields on the Speech Se[...]

A-22 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Speech Services Configuration License Ke y Enter the license key for the speech-recogniti on software. Y ou must enter a valid key t o enable speech recognition. Cisco pro vides the license k ey based o[...]

A-23 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Speech Services Configuration A v ailable and Supported Locales Use these fi elds to set up the locales to suppor t the Personal Assistant phone an d user web interface. The list of av ailable locales sho[...]

A-24 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Speech Services Configuration Rejection Confidence Lev el Enter the percentage confidence le vel be low which a user request is rejected. The speech-recognition softw are assigns a per centage confidenc[...]

A-25 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Systemwide Rule Options Systemwide Rule Options The Systemwide Rule Option s page open s when you select Systemwide Ru les > Systemwide Rule Options. Ta b l e A-15 describes th e fields on the System R[...]

A-26 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Telephony Configuration Use the Systemwide Rule Sets page to create sets of rules that ca n be applie d to all calls that come through the Persona l Assistant system. For e xample, you might want to sen[...]

A-27 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assistant Admin istration Page Referen ce Telephony Configuration Provide r Group Name The name of the pro vider group y ou are adding. Enter a name you will f ind meaningful. When confi guring Personal Assistant serv ers, you will select pr ovid[...]

A-28 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Appendix A Personal Assi stan t Administrati on Page Referenc e Telephony Configuration[...]

IN-1 Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 INDEX A AA Route Addre ss, field description A-17 AA Route Point, fiel d description A-20 Administrator E-mail Ad dress Messaging Configuration P age, field description A-12 Speech Services Configuratio n page, field description A-21 administrator inter face, loggi[...]

Index IN-2 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 history logs 6-14 intercepting, confi guration 3-3 intercepting, softwar e required 1-6 intercepting, troubl eshooting 6-11 transferred to voice m ail too quickly 6-4 CDP support, in Pe rsonal Assistant 6-16 Cisco CallManager clusters, effect on rule-based rou[...]

Index IN-3 Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 installing 2-9 Enhanced Text to Speech Configuration page A-9 External DTMF Redirection Sequence, field description A-12 F failover about 1-15 configuring 4-10 Failover Server, field descr iption A-20 Failover Server Names, field d escription A-19 Follow-Me c[...]

Index IN-4 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 location h ierarchy 4-18 log, call history 6-14 logon 4-3 lookup rules, direct ory 4-17 M Mailbox Name, field description A-11 Max Error Count per Call, field description A-24 Max Error Count per Dialog, field description A-24 Max Help Count per Call, fi eld d[...]

Index IN-5 Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 PASpeech, definition 6-16 PASRV, definition 6-15 Peer Keep-Alive Interval, field description A-15 Peer TCP Port, field description A-15 Perfmon, definiti on 6-16 Performance Monitor 6-12 Personal Assistant access to 1-8 call history logs 6-14 Cisco Unity conf[...]

Index IN-6 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 route point interceptor port 1-3 using as interceptor port 3-4 Route Point, fie ld description A-20 rule-based call routing about 1-2 using Pers onal Assistant without 1-23 using with Cisco CallMa nager clust ers 1-4 rules creating global dial 4-16 dial rule s[...]

Index IN-7 Cisco Personal Assistant 1. 4 Inst allation and Administration Guide OL-4590-03 T technical d ifficulties, tro ubleshootin g 6-4 telepho ny configuring 4-7 configuring Cisco CallMana ger user 3-9 Text to Speech, troubleshooti ng 6-9 toll fraud identify ing 6-14 preventing 1-24 Trace Package List, field description A-19 traces, setting up[...]

Index IN-8 Cisco Personal Assistant 1.4 Inst allation and Administration Guide OL-4590-03 Windows 2000 installing Personal Assistant in d omains 2-2 user name, for log ging on 4-3 Write to Syslog, field description A-15[...]