Cisco Systems 509G manual

Cis c o Small Busine s s Pro S P A 500 Serie s IP P hones Models 501G, 502G, 504G, 508G, and 509G USER GUIDE[...]

© 2009 Cisco Syst ems, Inc. All rights reser ved. OL - 19750 -02 CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cis co Pulse, Cisco StackPower, Cisco StadiumVision, Cisco Tel ePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good,[...]

Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) i Con t en ts Chapter 1: Getting Started 1 About This Document 1 Overview of the Cisco Small Business Pro IP Phones 3 Understanding Your Phon e’s Lines and Buttons 4 Phone Components 4 Softkey Buttons 6 Using Keypad Shortcuts 8 Cisco SPA 500S Attendant Console 9 Caring for Your Phone 1[...]

Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) ii Con t en ts Chapter 3: Using Basi c Phone Functions 26 Using Phone Hardwa re and Accessories 27 Using the Speakerphone 27 Using the Headset with Your IP Phone 27 Switching Between the Handset/Headset/Speakerphone During a Call 27 Sending Audio to the Phone Speaker 27 Choosing Your Pre[...]

Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) iii Con t en ts Setting Do Not Disturb 38 Activating Do Not Disturb 38 Deactivating Do Not Disturb 39 Turning Call Wait ing On and Off 39 Picking Up a Call 40 Parking a Call 41 Placing a Three-Way Conference Call 42 Conferencing a Held Call with an Active Call 43 Using the Phone Director[...]

Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) iv Con t en ts Paging a Group of Phones 55 Configuring Auto Answer 55 Monitoring/Accessing Anothe r Phone from Your Phone 55 Customizing Your LCD Screen 56 Changing the LCD Screen Contrast 56 Changing the Screen Backlight Settings 57 Configuring the Phone Screen Saver 57 Turning on the S[...]

Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) v Con t en ts Configuring the Phone Screen Saver 75 Chapter 6: Using the Cisco SP A 500S Attendant Console 77 Connecting the Cisco SPA 500S Attendant Console to the IP Phone 78 Connecting a Single Cisco SPA 500S 79 Connecting a Second Cisco SPA 500S 83 Configuring the Cisco SPA 500S 85 U[...]

1 Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 1 Get ting St ar te d This chapter pr ovide s an ov er view of th is document and basic information about your Cisco Small Busines s Pro IP phone. It contains the f ollowing s ections : • Ab out This Do cument, page 1 • O ver view of the Cisc o Small Busines s Pro IP Phones, pa ge [...]

Get ting Star ted About This D ocument Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 2 1 Organization This table describ es the contents of each chapt er in this document . Title D es cription Chapter 1 Getting Star ted A des cription of this book and an over view of the Cisc o Small Business Pro IP Phon es . Chapter 2 Installing Y [...]

Get ting Star ted Over view of the Cisc o Small Busine ss Pr o IP Phone s Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 3 1 O ver view of the Cis c o Small Busine s s Pr o IP Phone s The Cisco Small Busine ss Pro IP Phones ar e full-f eatured V oIP ( V oice over Int ernet Prot o col) phones that provide voice communication ov er an [...]

Get ting Star ted Unders tanding Y our Phone ’ s Lines and B uttons Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 4 1 Understanding Y our Phone ’ s Line s and But tons Use the f ollowing graphic and table t o identif y the parts of your phone. Phone C omponents Fi gure 1 Phone Comp onents The phot o above shows the Cisco S P A 5[...]

Get ting Star ted Unders tanding Y our Phone ’ s Lines and B uttons Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 5 1 3 L CD S cr een Displays dat e and time, phone station name, line extensions, and softkey options. (Not available on the Cisco S P A 501G.) 4 Line ke ys Indicates phone line status. (Not available on the Cisco SP A[...]

Get ting Star ted Unders tanding Y our Phone ’ s Lines and B uttons Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 6 1 So ftk ey Bu tto n s The sof tk ey buttons on your phone displa y may var y depending on your phone model and the phone syst em setup. (Sof tk ey buttons ar e not available on the Cisco S P A 501G.) Pr es s the Rig[...]

Get ting Star ted Unders tanding Y our Phone ’ s Lines and B uttons Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 7 1 But ton F unction << or >> Move left or right thr ough an entr y without deleting characters. activ Activates screen saver mode. add Add an entr y . bXf er Perf orms a blind call transf er (trans f erri[...]

Get ting Star ted Unders tanding Y our Phone ’ s Lines and B uttons Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 8 1 Using Ke yp ad Shor tcuts When using the phone menus, you can us e the k eypad to ent er the number shown next to the menu or sub-menu item on the L CD s cr een. (Not applicable to the Cisco SP A 501G.) F or exampl[...]

Get ting Star ted Cisc o SP A 500S Attendant Cons ole Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 9 1 NOTE Menus and options var y depending on phone model. Cis c o SP A 500S A t tendant C ons ole[...]

Get ting Star ted Caring f or Y our Phone Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 10 1 The Cisco S P A 500S is a 32-button attendant console f or the Cisco Small Busines s Pr o IP phones , pr oviding 32 thr e e-color (red, green, and amber) pr ogrammable LED S, with suppor t f or Broadsof t Busy Lamp F ield and A st erisk Line[...]

2 Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 11 Inst alling Y our Phone This chapt er desc ribes how to install y our Cisc o Small Busines s Pro IP P hone and connect it to your net work . It contains the f ollowing sections : • Be f or e Y o u Be g i n , p a g e 1 2 • Phone Conne ctions, p age 12 • Co nnec ting the Hands e[...]

Installing Y our Phone Be f ore Y ou Begi n Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 12 2 Be f o r e Y o u Beg i n Bef ore y ou install and connect your phone, verify with your Syst em Administrator (if applicable) that the networ k is r eady f or the phone, read the saf et y notices , and make sur e you hav e all the phone par[...]

Installing Y our Phone Conne cting the Handset Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 13 2 C onne cting the Hands et STEP 1 T urn the phone body over t o ex po se the por ts on the back of the unit . ! CAU TI O N Do not inser t a t elephone line cord int o the auxiliar y por t . STEP 2 Inser t the long end of the phone cord i[...]

Installing Y our Phone Mounting t he Phone to the W all (Op tional) Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 14 2 Mounting the Phone to the W all (Optional) T o mount the phone t o the wall, you must pur chas e the MB 100 wall mount bracket kit . Fi gure 2 MB 100 Wall Mount Kit[...]

Installing Y our Phone Mounting t he Phone to the W all (Op tional) Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 15 2 STEP 1 T o at tach the Mounting Bracket (MB), align the t wo cleats on the MB with the holes in the phone’ s base. STEP 2 Orient the MB such that the phone’ s Ethernet and handset p orts ar e acc essible af ter [...]

Installing Y our Phone Mounting t he Phone to the W all (Op tional) Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 16 2 STEP 4 (Optional) If a Wi -Fi or P oE dongle is install ed, place in the tray .[...]

Installing Y our Phone Mounting t he Phone to the W all (Op tional) Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 17 2 Plug in the Ethernet and power cables .[...]

Installing Y our Phone Mounting t he Phone to the W all (Op tional) Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 18 2 STEP 5 Hang onto scr ews mounted in the wall. Reversing the Hands et Retention T ab If you mount the phone t o a ver tical sur face, you must r everse the handset r etention tab on the phone body s o that the handse[...]

Installing Y our Phone Conne cting the P ower Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 19 2 STEP 3 Rotat e the tab 180 ° and re-insert into the phone base. The tab now cat che s the slot in the handset when the hand set is placed onto the cradle. C onne cting the Power If you ar e using an external power source, inser t on e e[...]

Installing Y our Phone Conne cting Y our Phone to the Network Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 20 2 C onne cting Y our Phone to the Net work If you ar e using an Ethernet connection: STEP 1 Inser t one end of the Ethernet cable int o the net work por t on the phone body marked “SW .” STEP 2 Inser t the other end of [...]

Installing Y our Phone Conne cting a PC to Y our Phone (Optional) Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 21 2 C onne cting a PC to Y our Phone (Option al) T o c onnect a PC to your phone (optional) : STEP 1 T o pr ovide network ac ces s to a PC, conne ct one end of an additional Ethernet cable (not pr ovided) to the PC por t [...]

Installing Y our Phone V erif ying Phone Startup Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 22 2 V erif ying Phone Star tup After r eceiving power and net work connectivit y , the phone ex ecutes a boot-up sequence. During this se quence, phones with screens displa y the Cisco logo and then “Initializing Network ”. All of the[...]

Installing Y our Phone Upgrading Y our Phone ’s F irmware Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 23 2 If the phone does not star t , confirm your installation and connections . If these are correct , tr y unplugging the phone and plugging it back in again. If you still don’t see the display , then contact your phone admin[...]

Installing Y our Phone Upgrading Y our Phone ’s F irmware Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 24 2 Cisco SPA 501G: STEP 1 Press the Setup button. STEP 2 Enter 150 , then pres s # . The firmwar e version is r ecit ed. D ownload the Firm ware Go to w w w .t ools .cisco.c om/ supp or t / downlo ads , an d ent er the model n[...]

Installing Y our Phone Upgrading Y our Phone ’s F irmware Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 25 2 Install the Firm ware STEP 1 Extract the firm ware o nt o your PC. NOTE If you ar e in a VPN c onnection, you ma y nee d t o disc onnect bef ore pr o cee ding so that your PC can communicate dir ectly with your phone f or t[...]

3 Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 26 Using B asic Phone F unc tions This chapter pr ovid es instructions on using your phone’ s basic functions. It includes th e f ollowin g sections : • Using Phone Hardwar e and Ac ce ss orie s, page 27 • Adjusting Call Volume and Muting, page 29 • Placing or Answering a Call,[...]

Using B asic Phone F unctions Using Phone Hardw are and Acce ssorie s Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 27 3 Using Phone Hardwar e and Ac c e s s orie s Using the Sp eak erphone T o use the sp eakerphone, pr e ss the Sp eak er but t on (the handse t can b e either on or of f hook) . Using the He adset with Y our IP Phone[...]

Using B asic Phone F unctions Using Phone Hardw are and Acce ssorie s Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 28 3 NOTE Does not apply to the Cisco S P A 501 G. STEP 1 Press the Setup button. STEP 2 Select Pr ef erences . STEP 3 Ch oose Send Audio to Speak er > edit . STEP 4 Press y/ n to enable or disable the f eature. STE[...]

Using B asic Phone F unctions Adjusting C all V olume and Muting Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 29 3 Adjusting Call V olume and Muting Y ou can also change call volume settings from your PC using the IP Phone W eb Int er face. See “ A djusting Audio V olume ” se ction on p age 74 . Adjusting Call V olume T o adjus[...]

Using B asic Phone F unctions Putting a Call on Hold Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 30 3 • Press the Heads et button. • Press a green line button (to place a call) or a r e d flashing line button (to answer a call). (Not applicable to the Cisco S P A 502G) . If you ar e on a call and another call comes in, pr es s[...]

Using B asic Phone F unctions Re su m in g a C al l Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 31 3 Re suming a Call T o r esume the call, pres s the flashing red line but t on f or the call. (On the Cis co S P A 502 G, press th e res um e softk ey .) Ending a Call T o end a call: • If you ar e using the handset , hang up. • [...]

Using B asic Phone F unctions T ransf erring Calls Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 32 3 Per forming an A t tende d T ransfer Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: STEP 1 During an active call, pr es s xf er . The call is place d on hold and a new line is opened to dial the number . STEP 2 Either : • Enter the[...]

Using B asic Phone F unctions Re d ia li ng Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 33 3 T ransferring a Held Call to an Active Call NOTE Does not apply to the Cisco S P A 501 G. If you ha ve a call on hold and an active call, you can transf er one of the se calls to the other call, connecting the t wo callers. ( This dif f er[...]

Using B asic Phone F unctions V iewing and Re turning Miss ed Calls Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 34 3 Viewing and Returning Mis s e d Calls The L CD screen on your IP phone notifi es you if a call came in that was unanswered. NOTE Does not apply to the Cisco S P A 501 G. T o return a missed call: • If the L CD scr[...]

Using B asic Phone F unctions T urning the Miss ed Calls Shortcut On and O f f Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 35 3 T urning the Mis s e d Calls Shor tcut On and O f f This option removes the lcr and mis s softkeys that appear on the IP phone screen when you miss a call. NOTE Does not apply to the Cisco S P A 501 G. T [...]

Using B asic Phone F unctions F orwarding Calls Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 36 3 For warding All Calls Using the cfwd s ofkey: STEP 1 Press the cfwd softk ey . STEP 2 Enter a number to which t o f or ward all calls; f or example, your v oice mailb o x, another extensio n, or an outside line. If f o r warding calls [...]

Using B asic Phone F unctions F orwarding Calls Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 37 3 STEP 3 Enter a number to which t o f or ward all calls (f or example, another extension, or an outside line.) If f o rwarding calls to an outside line, be sur e to use an y ac ces s and area codes required. T o ent er “vm” (will co[...]

Using B asic Phone F unctions Se tt in g Do No t D is tu rb Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 38 3 STEP 3 Press ok . STEP 4 Press sav e . Stopping Call For warding T o st op forwarding calls, pres s the - cfwd soft k ey . Y ou can also stop call f or warding by pressing the Set up button and selecting Call Fo r w a rd &g[...]

Using B asic Phone F unctions T urning Call W aiting On and O f f Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 39 3 Using the Setup button: Y ou can also acc es s Do Not Disturb by per f orming the f ollowing steps : STEP 1 Press the Setup button and sele ct Pr ef erences > Do Not D istu rb . STEP 2 Press the edit softk ey . STE[...]

Using B asic Phone F unctions Picking Up a Call Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 40 3 NOTE F or the Cis co SP A 501G, you can o nly configure Call W aiting in the IP Phone W eb Int er face or by using the star code. Using the Setup button: STEP 1 Press the Setup button. STEP 2 Select Pr ef erences . STEP 3 Ch oose Call [...]

Using B asic Phone F unctions Par ki ng a Ca ll Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 41 3 T o pick up a call ringing at an e x tension in y our group: STEP 1 Press the grPick softke y . The phone displa ys an y stations in the group that ha ve ringing calls . Pr es s dial t o see a list of calls . STEP 2 Choo se the call yo[...]

Using B asic Phone F unctions Placing a Three- W ay Conf erence Call Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 42 3 T o unpark a call, you can either use the unpark softke y (if you know the park line number) , or view a list of park ed calls and unpark it fr om the list . T o unpark if y ou know the park line number : STEP 1 Pr[...]

Using B asic Phone F unctions Placing a Three- W ay Conf erence Call Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 43 3 STEP 3 Press the conf softkey again. All thr ee par ties are connected in the conf er ence call. When you hang up, the other two par ties are disconnected. Cisco SPA 501G: STEP 1 Press the C onf erence button durin[...]

Using B asic Phone F unctions Using the Phone Dir ectories Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 44 3 Using the Phone Direc torie s Y our IP phones provide several differ ent t ypes of phone direct ories , depending on the phone model and what the system administrat or has set up f or the c ompan y . In general, the phones p[...]

Using B asic Phone F unctions Using the Phone Dir ectories Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 45 3 STEP 3 Enter the phone number , including an y digits you must dial t o acce ss an outside line and the appr opriate ar ea c ode, if nece ss ar y . STEP 4 (Optional) T o change the ring type f or the caller : a. Press the op[...]

Using B asic Phone F unctions Using the Call His tor y Lists Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 46 3 STEP 3 Enter inf ormation in the fields and pres s sea r ch . STEP 4 In the results, pres s Dial to dial the contact , or choos e one of the other options. Using the Call Histor y Lists Y ou can also view the Call His tor [...]

Using B asic Phone F unctions Using the Call His tor y Lists Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 47 3 Calling from the Call Histor y Lists T o dial a number from one of the Call Hist or y lists: STEP 1 Choo se the call. STEP 2 Press dial . NOTE If the call was fr om a long distance numb er , you may ha ve to edit the call [...]

Using B asic Phone F unctions Setting or Changing a Phone Passwor d Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 48 3 S et ting or Changing a Phone Pas sword Y ou can set or change the pas sword f or your phone t o prevent unauthoriz ed us e. T o set a password f or your phone: STEP 1 Press the Setup button. STEP 2 Select Set P ass[...]

4 Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 49 Using Advanc e d Phone Fe a tur e s This chapter describe s how t o configure advanced f e atur e s on your IP P hone. It contains the f ollowing sections : • Configuring Privacy and Se curit y Features, page 50 • Cr ea ti ng Speed D ia ls , pag e 52 • Using Spe ed Di als, pag[...]

Using A dvanc ed Ph one Fe a tures Configuring Pri vacy and S ecurit y Fea tures Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 50 4 C onfiguring Privacy and S e curit y Fe atur e s Y ou can also configure these f eatures using your PC and the IP Phone W eb Int er face. See “Blo cking Caller ID ,” on p age 71 and the “Blockin g[...]

Using A dvanc ed Ph one Fe a tures Configuring Pri vacy and S ecurit y Fea tures Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 51 4 Using the Setup button: STEP 1 Press the Setup button. STEP 2 Select Pr ef erences . STEP 3 Ch oose Block Anonymous Call and pr e ss edit . STEP 4 Press y/ n t o choose ye s . STEP 5 Press ok . STEP 6 P[...]

Using A dvanc ed Ph one Fe a tures Enabling Dial Assis tanc e Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 52 4 T o deactivat e secure call: • *17 —Deactivate Secure C all f eature f or all calls. • *19 —D eactivate Secure C all f e atur e f or a sing le call. Enabling Di al A s sistanc e If you enable dial assistanc e, whe[...]

Using A dvanc ed Ph one Fe a tures Cr ea ti ng S peed Di als Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 53 4 • Depending on how your extensions ar e configured and how man y line buttons ar e on your phone, you can ha ve up to 7 speed dials on the line but t ons . • Y ou can cre ate spe ed dials assigned to a number , that , [...]

Using A dvanc ed Ph one Fe a tures Using Spee d Dials Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 54 4 STEP 3 F or a new spee d dial, scroll t o select an unu sed sp eed dial (marked with Not As signed). T o edit a pr eviously e xisting spe ed dial, select it . STEP 4 Press edit . STEP 5 En ter th e n um b er to a s si gn to t he [...]

Using A dvanc ed Ph one Fe a tures Monitoring/ Ac ce ssing Ano ther Phone fr om Y our Phone Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 55 4 Paging Another Phone T o page another phone, dial *96 plus the extension of the phone you ar e paging. If the phone you are paging is not set up t o au to answer pages , the call will ring as[...]

Using A dvanc ed Ph one Fe a tures Cust omizing Y our L CD Screen Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 56 4 • Red (blinking) : Line is ringing. • Orange (solid) : Line is unr egister e d (cannot be used) . • Orange (blinking) : Line is not configured properly . In addition, if y our syste m administrat or has configur[...]

Using A dvanc ed Ph one Fe a tures Cust omizing Y our L CD Screen Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 57 4 Changing the S creen B acklight S et tings The screen backlight turns off after a spec ified pe riod of time . Y ou can change this time period so that the s cr e en backlight is on f or a longer period, or keep the b[...]

Using A dvanc ed Ph one Fe a tures Cust omizing Y our L CD Screen Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 58 4 T o ena bl e y our scr een sa ver: STEP 1 In Scr een Sa ver M ode , Choose Ena ble Scr een Sa ver and pr e ss edit . STEP 2 Press y/ n t o c hoose yes . STEP 3 Press ok . STEP 4 Press sav e . T o sp ecify the amount o[...]

Using A dvanc ed Ph one Fe a tures Using Ring T one s Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 59 4 T urning on the S creen S aver T o imme diate ly turn on your phone ’ s screen sav er : STEP 1 Press the Setup button. STEP 2 Scroll t o Scr een Sa ve r Mod e and pr es s activ . ( The screen saver must be enabled in order t o [...]

Using A dvanc ed Ph one Fe a tures Configur ing Da te and T ime P ara met ers on Y our Phone Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 60 4 C onfiguring Da te and Time Parameters on Y our Phone Se tti ng Y ou r P ho ne ’ s D a te an d T i me The date and time f or your phone normally come from the SIP pro x y ser ver or NTP se[...]

Using A dvanc ed Ph one Fe a tures Using Star Code s Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 61 4 Code Def ini tio n 16 Activate Secure Call f eature f or all calls . * Se e Using Se cure Call, page 51 . 17 Deactivate Se cur e Call f eature f or all calls . * Se e Using Se cure Call, pag e 51 . 1 8 A c t i v a t e S e c u r e [...]

Using A dvanc ed Ph one Fe a tures Using the In terac tive V oice Resp onse Menu on the Cis co SP A 501 G Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 62 4 *Requir es that your IP phone be par t of a Cisco S P A 9000 V oic e Syst em network . **Requires t hat the paged extension be par t of a Cisco S P A 9000 V oice System network [...]

Using A dvanc ed Ph one Fe a tures Using the In terac tive V oice Resp onse Menu on the Cis co SP A 501 G Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 63 4 T ypical options you might use are listed in the f ollowing table: Numb er Option 100 T ells you if Dynamic Host Configuration Prot o col (DHCP) is enabled. 110 Recites the IP a[...]

Using A dvanc ed Ph one Fe a tures Using the In terac tive V oice Resp onse Menu on the Cis co SP A 501 G Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 64 4 111 Set a static IP address . Ent er the address (use * to enter the “.” value) , then press #. To s a v e , p r e s s 1 ; to review , pres s 2 ; to r e-enter , pres s 3 ; t[...]

Using A dvanc ed Ph one Fe a tures Advanc ed Proc ed ur e s f or T e chnical Supp or t P ers onnel Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 65 4 Advanc e d Pro c ed ur e s for T e chnic al Supp or t Pers onnel ! CAU TI O N These menus are used t o configure and tr oubleshoot your phone and the phone network . Y ou should not ch[...]

Using A dvanc ed Ph one Fe a tures Advanc ed Proc ed ur e s f or T e chnical Supp or t P ers onnel Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 66 4 • Custom R eset : Resets your phone to the latest cust omization profiles. • Language : Changes the language on your phone ( subject to a vailability and configuration by your syst[...]

5 Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 67 Using the W eb Inter fac e Y our Cisc o IP P hone pro vides a web inter f ace to the pho ne that allows you t o configure some f eatures of your phone using a web br ows er . This chapter contains the f ollowing sections : • Logging in to the Web Interface, p age 68 • Set ting D[...]

Using the Web In ter face Log ging in to t he Web Inter fac e Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 68 5 Lo gging in to the W eb Inter f ac e STEP 1 Get the IP addr es s of your phone: Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: a. Press the Setup button. b. Scr oll to network and press selec t . c. Scroll t o view Curr en[...]

Using the Web In ter face Se tt in g Do No t D is tu rb Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 69 5 S et ting D o Not Disturb Use the Do Not Disturb f eature t o prevent incoming calls from ringing y our phone. If you ha ve vo ice mail c onfigur e d, incoming callers immediately r each voice mail. If voice mail is not configu[...]

Using the Web In ter face Configuring Call W aiting Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 70 5 STEP 3 Under Cal l For ward , you can configure the f ollowing fields : • CFW D All Dest —F or war ds all calls to a single number that you ent er . • CFWD Busy Dest —F or wards all calls t o another number when the phone i[...]

Using the Web In ter face Bloc king Caller ID Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 71 5 Blo cking Caller ID Y ou can block Caller ID from your phon e so that your phone number will not appear to the pers on you call. T o block Caller ID : STEP 1 L og in to the web int er face. STEP 2 In the Vo i c e tab, click the User tab.[...]

Using the Web In ter face Using Y our Personal Dir ector y Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 72 5 Using Y our Pers onal Dire ctor y Y our IP phone provides a phone direct or y f or you t o stor e and view frequently dialed numbers . This direct or y appears on your phone, and you can dial numbers from the dir ector y . N[...]

Using the Web In ter face Cr ea ti ng S peed Di als Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 73 5 • Miss ed —Shows the last 60 miss ed calls . Click the tab f or each list to view it . Creating Spe e d Di als Y ou can configure up t o 8 spe ed dials f or the number ke ys. Each speed dial can be a phone number , IP addres s [...]

Using the Web In ter face Adjusting Audio V olume Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 74 5 T o accept te xt me ssage s fro m a third part y : STEP 1 L og in to the web int er face. STEP 2 In the Vo i c e tab, click the User tab. STEP 3 Under Supplementar y S er vices , in the T ext Me ss age fr om 3d Par ty field, cho ose [...]

Using the Web In ter face Changing the L CD Contr ast Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 75 5 Changing the LCD Contrast NOTE Not applicable to the Cisc o SP A 501G. STEP 1 L og in to the web int er face. STEP 2 In the Vo i c e tab, click the User tab. STEP 3 Under Audio V ol ume , y ou can adjust the L CD contrast by ente[...]

Using the Web In ter face Configuring the Phone Screen Saver Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 76 5 - A moving padlock icon. When the phone is lo cked, the status line displa ys a scrolling mess age “Pr es s an y ke y t o unlock your phone.” - A moving phone icon. - The station date and time in the middle of the scr [...]

6 Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 77 Using the Cis c o SP A 500S A t tendant C ons ole This chapter describe s how t o install and use the Cisc o SP A 500S Attendant Console with your IP Phone. Fi gure 1 Cisc o SP A 500S Attendant Cons ole[...]

Using the Cisc o SP A 500S Attendant C onsole Conne cti ng the Cisc o SP A 500S A ttendant Console to the IP Phone Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 78 6 The Cisco S P A 500S is a 32-button attendant console f or the Cisco S P A 500 Series IP Phones, providing 32 thr ee-color (red, green, and orange) pr o grammable LEDS,[...]

Using the Cisc o SP A 500S Attendant C onsole Conne cti ng the Cisc o SP A 500S A ttendant Console to the IP Phone Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 79 6 C onnec ting a S ingle Cisc o SP A 500S STEP 1 T urn both the IP phone and Cisco S P A 500S face down. STEP 2 Align the screw hole in the IP phone with one of the holes[...]

Using the Cisc o SP A 500S Attendant C onsole Conne cti ng the Cisc o SP A 500S A ttendant Console to the IP Phone Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 80 6 STEP 4 Using an attachment arm screw , se cur e the attachment arm t o the IP phone. STEP 5 Align the right screw hole in the Cisco S P A 500S with the unused hole on t[...]

Using the Cisc o SP A 500S Attendant C onsole Conne cti ng the Cisc o SP A 500S A ttendant Console to the IP Phone Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 81 6 STEP 7 Using an at tachment arm screw , se cur e the attachment arm to the Cisco S P A 500S. ! CAU TI O N Do not plug a t elephone line cord int o the AUX por t . Use o[...]

Using the Cisc o SP A 500S Attendant C onsole Conne cti ng the Cisc o SP A 500S A ttendant Console to the IP Phone Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 82 6 STEP 10 Route the auxiliar y cable inside the cable slo t of the Cisco S P A 500S. STEP 11 Attach the appropriat e de skto p stand to each unit .[...]

Using the Cisc o SP A 500S Attendant C onsole Conne cti ng the Cisc o SP A 500S A ttendant Console to the IP Phone Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 83 6 C onnec ting a S ec ond Cis c o SP A 500S A maximum of tw o SP A500S at tendant consoles can b e connected to a Cisco S P A 500 Series IP Phone. The instructions in thi[...]

Using the Cisc o SP A 500S Attendant C onsole Conne cti ng the Cisc o SP A 500S A ttendant Console to the IP Phone Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 84 6 ! CAU TI O N Do not plug a t elephone line cord int o the AUX por t . Use only the auxiliar y cable pr ovided with the Cisc o SP A 500S. STEP 7 L o cate the A UX OUT po[...]

Using the Cisc o SP A 500S Attendant C onsole Configuring the Cisco SP A 500S Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 85 6 C onfiguring the Cis c o SP A 500S The Cisco S P A 500S can b e configured t o easily acce ss other phone lines in the syst em. F or e xample, buttons on the Cisco S P A 500S can be c onfigur ed to monit o[...]

Using the Cisc o SP A 500S Attendant C onsole Using the Cisc o SP A 500S Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 86 6 Using the Cis c o SP A 500S The functions of Cisco S P A 500S buttons ma y dif f er depending on c onfiguration. However , in general, you can: • Monitor an e x tension by viewing its color . The LED co lor o[...]

A Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 87 Wher e to Go F rom Her e Cisco provides a wide range of r es our ces to help you obtain the full benefits of the Cisco Small Busines s IP phone. Produc t Re s ource s Suppor t Cisco Small Busine ss Suppor t Communit y w w w .cis co.com/ go/ smallbizsuppor t Online T echnical Suppor [...]

Where to Go F rom Her e Cisco S mall Business Pro IP Phone SP A 50X User Guide (S IP) 88 A List of D ocuments See the f ollowing documents (available at the URLs list ed above) f or mor e inf ormation ab out your pr o duct . • Cisco Small Busine ss Pro IP P hone Mo del 50X Quick Star t Guide — Installation and initial configuration of your Cisc[...]