Cisco Systems 7960G manual

Corporate Headquarters Cisco S yste ms, Inc . 170 W est Tasma n Drive San Jose , CA 95134 -1706 USA http://ww w.cisco. com Tel: 408 526-400 0 800 55 3-N ETS ( 6387 ) Fax: 408 526- 4100 Cisco IP Phone 7960G and 7940G f or Cisco CallManager Including Li cense and W ar ran ty Phone Guide[...]

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Copyright © 2004 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or i ts affiliates in the United States and cer tain other countrie s. All other brands, names, or trademarks mentioned in this document or W ebsite are the property of their respect[...]

More Displa y add itional softke ys NewCall Make a ne w call Park Store a call using Call Park Pick Up Answer a call on another exten sion in your grou p Priva te Allow/disallow others from viewing o r bargin g calls on a shared line QR T Submit call problems to t he syst em a dmini strato r Redi al Redial th e most recently dialed numbe r Remove R[...]

Cisco IP Phone 7960 G and 7940G iii Contents Getting Started 1 How to Use thi s Guide 1 Safety and Perf ormance Info rmation 2 Cleani ng the Phone Screen 4 Where t o Find Ad dition al Informat ion 4 More Infor matio n ab out C ustom izi ng Yo ur Pho ne on the Web 4 Connecti ng Your Phone 5 An Overview of Your Phone 8 Button s and Hardware 8 Phone S[...]

iv OL-4 637-02 Basic Ca ll Handling 17 Plac ing a Call 17 Answeri ng a Call 20 Ending a Call 21 Using Hol d and Resume 21 Using Mute 21 Transf erring a Co nnected Ca ll 22 Forw ardi ng Yo ur Ca lls t o Ano the r Numb er 23 Maki ng Co nfer enc e Cal ls 24 Types of Support ed C onferenc e Calls 24 Starti ng and Joining a St andar d Conferen ce 25 Sta[...]

Cisco IP Phone 7960 G and 7940G v Using Voice Messaging, Cal l Log s, and Directories 38 Accessi ng Voice Messages 38 Using Call Logs a nd Director ies 39 Accessing Your User Opt i ons Web Pages 40 Loggi ng I n to th e Us er O ption s We b Page s 40 Subscri bing to Phone Ser vices 41 Understa nding Additional Conf iguration Option s 42 Troubles hoo[...]

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Cisco IP Phone 7960 G and 7940G 1 Getti ng Started How to Use this Guide This guide p rovides you with an overview of the features available on your phone. Y ou can read it comple tely for a solid under standi ng of your pho ne’ s capabilitie s, or re fer to the table belo w for pointer s to co mmonly used sections. If you want to... Then Explore[...]

2 OL-4 637-02 Safety and Per formanc e Inform ation Installi ng and Using Your Phone Read the follo wing safety notices before instal ling or using your Cisco IP Phone: Wa r ni n g IMPO RT ANT SAF ETY INSTRUC TIONS This warning symbol means danger . Y ou are in a situation that could cause bodily injury. Before you work on any equipment, be a ware [...]

Getting Started Cisco IP Phone 7960 G and 7940G 3 Using an External Power Supply The foll owing warning s apply whe n you use the ex ternal pow er supply with the Cisco IP Ph one: Wa r ni n g This product relies on the building's installat ion for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120[...]

4 OL-4 637-02 Cleaning the Pho ne Screen Gently wipe the phone s creen with a soft, dr y cloth. Do not use an y liqu ids or powders on the phon e. Using anything other than a soft, dry cloth can contaminate phone comp onents and cause failures. Where to Find Additional Information Y ou can access th e most curr ent Ci sco document ation on the W or[...]

Connecting Y our Ph one Cisco IP Phone 7960 G and 7940G 5 Connec ting Your Pho ne Y our system adm inist rato r will likel y conn ect yo ur ne w Cisco IP Ph one to the c orpor ate IP tele phony network. If that is not the case, refer to the graph i c and tab le below to con n ect your phone. 1 DC adaptor p ort (DC48 V) for phones n ot provid ed wit[...]

6 OL-4 637-02 Adjusting the Foots tand T o change the angle that your phone sits on your deskto p, adjust the footstan d while pressing the footstand button. Adjustin g the Handse t Rest When you connec t your phone, you might want to adjust the handset rest to en sure that the receiver will not slip out of th e crad le. Se e the ta ble be low for [...]

Connecting Y our Ph one Cisco IP Phone 7960 G and 7940G 7 deployed , there is not a singl e “best” sol ution that is optimal fo r all environments. C isco recommends that cus tomer s test the headset s that w ork best i n their e nviron ment befo re dep loying a l arge numb er of uni ts in th eir net work. In some in stances , the mechan ics or[...]

8 OL-4 637-02 An Over view of Your Pho ne The Cis co IP Phone 796 0 G or 7940 G is a full-featu re telepho ne that provides voice communic ation over the sa me data net work th at yo ur comp uter uses, allowin g you to place and receive pho ne cal ls, put ca lls on hold , speed dial numbers, transf er ca lls, make confer ence calls, and so on. In a[...]

An Overview of Y our Phone Cisco IP Phone 7960 G and 7940G 9 Figur e 1 Cisco IP Phone 7960 Figur e 2 Cisco IP Phone 7940 1 Han dset li ght stri p In dica tes a n in comin g cal l or n ew vo ice m essage . 2 Phone screen Shows phon e features. See th e “Phone Scre en Features” sectio n on page 11. 1 4 5 16 17 15 68561 3 9 7 6 2 10 11 12 13 14 8 [...]

10 OL-4 637-02 3 Model ty pe Indicate s your Cisc o IP Ph one model. 4 Progra mmable buttons Dependi ng on confi g urati on, prog ramm able butto ns provide acces s to: • Phone line s (line buttons) • Speed-dia l numbers (speed-di al buttons ) • W eb- based serv ices (for ex ample, a Per sonal Addr ess Bo ok bu tton) • Phone fea ture s (for[...]

An Overview of Y our Phone Cisco IP Phone 7960 G and 7940G 11 Phone Screen Features This is wh at you r mai n phon e screen migh t look like with an ac tive ca ll. The t able be low provides a basic overv iew of phone s cre en fe atur es. 1 Primary phon e line Disp lays the phone nu mber (ex tension num ber) for your primary ph one lin e. 2 Progr a[...]

12 OL-4 637-02 Understanding Feature Functionality and Availability The oper ation of yo ur Cisco IP Phone and the features avai lable to you may vary , de pending on the call processing agen t use d by y our co mpany and also on how your company’ s phone supp ort tea m has conf igured your phone s ystem . Therefore, some of the features inc lude[...]

An Overview of Y our Phone Cisco IP Phone 7960 G and 7940G 13 Understanding Call Ic ons Y our phone di splays icons to hel p you deter m ine the call state (whether the ca ll is on hold , ringing, connect ed, and so on). Call state icons appear in the call activ ity area next to spe cific calls. Selecting Calls Many ph one featur es requ ire tha t [...]

14 OL-4 637-02 Viewing Calls an d Switching Between Calls These tips ca n help you swi tch between c alls o n one or more lines. I f the call you w ant to s witch to is not automatic ally highli ghted, use the Navi gation button to scrol l to it. Tips • Only one ca ll can be active; oth er calls wi ll be placed on hold a utomati cally . • When [...]

An Overview of Y our Phone Cisco IP Phone 7960 G and 7940G 15 Choosing Phone Scree n Items Usi ng Feat ure Menus Entering and Ed iting Tex t T o choo se an i tem on the phone s creen ... Do this. .. By scroll ing Press the Navi gation b utton to h ighlight an it em in a lis t. Press a rel evant softke y such as Sel ect or Dial to fini sh the ac tio[...]

16 OL-4 637-02 Getting Help on Your Phon e Y our Cisc o IP Pho ne prov ides on -the-spot help with sp ecific buttons a nd featu res. Help topi cs appear on the phone screen. See the tabl e below fo r deta ils. Understanding Button Icons Y our phon e mig ht h ave w ords pr inte d on some butt ons i nstead of i cons. How ever , this Phone Guide uses [...]

Basic Call Handling Cisco IP Phone 7960 G and 7940G 17 Basic C all Ha ndlin g This sect ion covers basic cal l-handling tas ks such as placing, a nswering, and transferri ng calls . The features you use to perform these tasks are standard and availabl e on most phone systems. Placing a Call T o plac e a call, pic k up the h andset and di al. O r us[...]

18 OL-4 637-02 Dial from a c all l og Choo se > Missed Calls , Received Calls , or Placed Call s , then sc roll to a listing and go off-hook . T o add a prefi x or other digits, press Ed itDial . If you want to dial from a call log while on an active call, scroll to a listing and pres s Dial . Then cho ose a softkey to handl e the original call:[...]

Basic Call Handling Cisco IP Phone 7960 G and 7940G 19 Tips • If you m ake a mis take while e ntering a phone number , pr ess << to era se one or more digits. P ress Cancel to exit the diali n g attempt. • If you are di aling w ith the p hone on-hook, you cannot us e * or # as the leadin g digit. If you n eed to use t hes e keys , dial wi[...]

20 OL-4 637-02 Answer ing a Call T o answer a call, go-o ff hook by pickin g up the handset. Or see th e table below for more op tions. If you wa nt to... Then. .. Answer w ith a headset Press , if u nlit. Or , if is alread y lit, pr ess Answe r or (the line b utton for the inco ming call ). Answer with the sp eakerphone Press , Answe r , or (the l[...]

Basic Call Handling Cisco IP Phone 7960 G and 7940G 21 Ending a Call T o en d a call, hang up . See the tabl e belo w for det ails. Using Hold an d Resume Only one call can be active at any given time; all other calls must be placed on hold. Tip Engaging the Hold feature typic ally generates music or a b eeping tone. For this reaso n, avoid putting[...]

22 OL-4 637-02 Transfer ring a Conn ected Call T ra nsfer r edirects a co nnected call. The target is the number to wh ich you w ant to transfer the call. Tips • Y ou cannot use t he Tr a n s f e r so ftke y to redire ct a c all o n hold . Remo ve t he call fro m hold befo re transfe rring it . • If you want t o conn ect t wo cal ls to each oth[...]

Basic Call Handling Cisco IP Phone 7960 G and 7940G 23 Forwardin g Your Calls to Anoth er Number Y ou can use Ca ll Forw ard All to redir ect you r incom ing calls fr om yo ur Cis co IP Phone to another numbe r . Note Enter the Call Forward All target number exactly as you would dial it from your desk phone. For examp le, enter an access co de such[...]

24 OL-4 637-02 Making Con ference Calls Y our Cisco IP Pho ne allows you to join three or more peop le into one telephon e conversation, creating a confer ence call . Types of Supported Con ference Calls There a re two ty pes of conferen ce calls: Stan dard and Mee t-Me. Standard Conferen ce Calls In sta ndard (or “ad h oc”) confe r ence ca lls[...]

Basic Call Handling Cisco IP Phone 7960 G and 7940G 25 Starting and Join ing a Standard Confere nce A standard conference all o ws at l east th ree peo p le to particip ate in a sin gle call . See the table below for details. If you want to... Then. .. Start a standa rd conference call by calling par ticip a nts Dur ing a c onnec ted ca ll, pr ess [...]

26 OL-4 637-02 Tips • Calls must be on the same li ne bef ore you can add th em to a standa rd confe rence call. If c alls are on differ ent lines, tr ansfer them to a single li ne before using Confr n or Join . • If you get an error stating, “ No Participant Info” when attempting to use Join , be su re that you have sel ected at least one [...]

Advanced Call Handling Cisco IP Phone 7960 G and 7940G 27 Advanc ed Call Handl ing Advanced call -handling tasks involve special (non-stand ar d) features that your system administr ator migh t config ure f or you r phon e dependin g on yo ur call-handl ing needs a nd w ork env iro nment . Y ou will not have acces s to these features unl ess your s[...]

28 OL-4 637-02 Using a Sh ared Line Y our syste m administ rator migh t assi gn a “ shar ed” ph one l ine to you. T ypi cally , a sha red lin e has two main uses: • One per son us es mul tiple phon es—Fo r exam ple, your sh ared li ne is assigne d to bot h you r desk phone a nd a lab phone. A n incoming c all to the sh a red li ne rings o n[...]

Advanced Call Handling Cisco IP Phone 7960 G and 7940G 29 Adding Yourself to a Shared-Line Call If you sh are a phon e line, your sys tem administra tor might provide you with Barge or cBar ge. Y ou can use either feature to add yourself to an active c all on your shared line. T ypically , only on e of these featur es will be config ured for you. T[...]

30 OL-4 637-02 Preventing Others from Viewing or Barging a Sh ared-Line Call If you share a phone lin e, you can use the Privacy feat ure to prevent othe rs who sha r e the line from viewing your c alls or barging y our calls (a dding themselves to calls on the shared line using the Bar ge or cBarge feature). Tips • If a phone th at shares your l[...]

Advanced Call Handling Cisco IP Phone 7960 G and 7940G 31 Making an d Receiv ing Secu re Calls Depend ing on h ow yo ur s ystem admi nistrat or has co nfigur ed your phone syst em, yo ur p hone migh t suppor t maki ng and re ceivi ng secur e call s. Y our phon e is ca pable of su ppor ting t hes e typ es of cal ls: • Authenticated call — T he i[...]

32 OL-4 637-02 Prioritizing Critical Calls In som e spec ializ ed envir onment s, suc h as mi litary or gove rnment offic es, you might need t o make and receiv e urg ent or crit ical c a lls. These criti cal ca lls mi g ht req uire higher prior ity ha ndling , such as being able to bypa ss other calls. If yo u have the ne ed for this sp ecializ ed[...]

Using a Handset, Hea dset, and Speakerph one Cisco IP Phone 7960 G and 7940G 33 Using a Handse t, Hea dset, an d Spe akerpho ne The tabl e belo w desc ribes ho w to use t hese de vice s. Tips • See the “ Conne cting Y our Phone ” s ectio n on page 5 t o locate th e head set port. • See the “ Basic Cal l Ha ndling ” secti on on page 17 f[...]

34 OL-4 637-02 Using AutoAn swer with a Head set or the Spe akerph one Y ou might use Au toAnswer if you receive a high vo lume o f incomi ng call s or hand le calls on behalf of othe rs. Y o ur system ad ministra tor co nfigures Aut oAn swer t o work with eith er your speake rphone or headset. See the table below for details . If you ... Then.. . [...]

Customizing Phone Settings Cisco IP Phone 7960 G and 7940G 35 Custom izing Phone Setti ngs Y ou can pe rsona lize yo ur Cisc o IP Phone by a djust ing s ettings , as des cribed in the tables b elow . Kee p these t ips in mind : • Most se tti ngs ar e acces sibl e on yo ur ph one, bu t a fe w are a cces sed on line f rom yo ur Us er Option s web p[...]

36 OL-4 637-02 Customizing Rings and Me ssage Indicators Y ou can customi ze the way that your phone ind icates an inco ming call or a new voice mai l messag e for eac h of your l ines. Customiz ed ring sounds and other indicators can help you quick ly differentiate between m ultiple li nes. Fo r example, you can choose a ch irping sound to indicat[...]

Customizing Phone Settings Cisco IP Phone 7960 G and 7940G 37 Setting Up Spee d Dial Featu res Speed dial features allow you to press a button or enter an index code to place a call. Y ou can set up s peed dialing for y our ph one in two wa ys: • Speed dialing with a button — Y ou can assign a speed dial number to any avai lable programmab le b[...]

38 OL-4 637-02 Using V oice Messag ing, Call Logs , and Dire cto ries This section describes how you can use feature buttons to access voice messages, call logs, and direc tories. Accessing Voice Messages Y ou r comp any de termin es the voice messa ge servi ce t hat your phon e syst em use s. Fo r the m ost accurate an d detaile d informatio n abo[...]

Using V oice Messaging, Call Logs, and Directories Cisco IP Phone 7960 G and 7940G 39 Using Call Logs an d Dire ctories Y our phone maint ains l ogs of yo ur mis sed, pl aced , and re ceiv ed call s. Y ou can use the Dir ector ies button to vi ew and dial from call log s. Y ou can also acces s a corpora te dire ctory (if applicable). Note If the ne[...]

40 OL-4 637-02 Access ing Your User Options W eb P ages Becaus e your C isco IP Ph one is a network d evice, i t can share infor mation with other network device s in yo ur comp any , inclu ding y our co mpute r and web-b ased s ervic es ac cessi ble us ing a w eb br owser on your compute r . Y ou can es tablish phone services, and control setting [...]

Accessing Y o ur User Options W eb Pages Cisco IP Phone 7960 G and 7940G 41 Subscribin g to Phone Ser vices Before y ou can acce ss subscri ption p hone servic es on your p hone, you n eed to s u bsc ribe to them by usin g your co mpute r to ac cess th e Use r Option s web pag es. ( See the “ Logging In to the User Options W e b Pages ” sectio [...]

42 OL-4 637-02 Under stan ding Addi tional Con figur atio n Opt ions Y our syst em administr ator can configure yo ur pho ne to use sp ecific bu tton and sof tkey tem plates along w ith specia l serv ices and features, if approp riate. The table bel ow provides an ov erview of so me conf igurat ion opti ons that yo u migh t want to discus s with yo[...]

Understanding Additional Configuratio n Options Cisco IP Phone 7960 G and 7940G 43 Share p hones or office spa ce with co- workers Cons ider usi ng: • Call Park to st ore and retri eve call s without us ing the trans fer feature • Call Pi ckup to ans wer cal ls ringing on ano ther ph one usi ng your own pho ne • a shared line to view an d add[...]

44 OL-4 637-02 Troub leshootin g Your Phon e This section tells you how to access inform atio n abou t your Cisc o IP Pho ne and pho n e call s to help your syste m adm inist rator or te chnicia n di agnose problems with your phon e. Note If is not r espons ive, yo ur syst em adm inist rator might ha ve di sabled thi s butto n on your pho ne. Ask y[...]

Cisco One-Y ear Limi ted Hardware W ar ranty T erms Cisco IP Phone 7960 G and 7940G 45 Cisco On e-Year Lim ited Ha rdware Wa rranty Ter ms There are speci al terms applicab le to your ha rdware w arranty and various se rvices that you can u se during the warranty period. Y o ur formal W arr anty Statement, including the warranty applicable to Cisco[...]

46 OL-4 637-02 Duration of Hardware Warranty One (1 ) Y ear Replacement, Repa ir, or Refund Policy for Hardware Cisco or it s serv ice c enter will u se comme rciall y reaso nable effort s to ship a replace ment part withi n ten (10) working days after rece ipt of a Return Mate rials Autho rization (RMA) reque s t. Actual deliv ery ti mes can v ary[...]

Cisco IP Phone 7960 G and 7940G 47 Index A answering calls, op tions for 20 audio problems, reporting 44 authentica ted calls, icon for 31 AutoAnswer, using 34 B barge and privacy 30 and shared lines 28 using 29 buttons, identif ying 16 C call acti vity area , viewing 11 call forwarding, using 23 call logs dialing from 18 eras ing 39 viewing and di[...]

48 OL-4 637-02 description of 8 documentation for 4 feature configuration for 12 , 42 illustration of 9 online help f or 16 registering 6 securing handset rest 6 web-based services for 40 conference calls Meet-Me 24 , 26 standard 24 , 25 types of 24 corporate direct ory dialing from web page with 18 using on phone 18 D dialing, options for 17 direc[...]

Cisco IP Phone 7960 G and 7940G 49 mode, using 33 placing calls with 18 volume 35 headset performance, general 6 help button, descript ion of 10 help, using 16 hold and switching calls 14 and transferring 22 using 21 I icons for call sta tes 13 on buttons 16 installing, Cisco IP Phone 5 K keypad description of 10 ente ring te xt wit h 15 L line but[...]

50 OL-4 637-02 P Personal Address Book ( PAB) dialing from 19 subscribing to 41 phone lines buttons for 10 description of 12 viewing 11 phone screen adjusting contrast of 36 changing language of 36 choosing items 15 cleaning 4 featur es of 11 placed calls, records of 39 placing calls, options f or 17 prioritizing calls 32 privacy and shared lines 2[...]

Cisco IP Phone 7960 G and 7940G 51 speed dial buttons, configuring 37 buttons, identif ying 10 labels 11 using 17 status data, locating 44 status line, vie wing 11 suspicious calls, tra cing 30 switching calls 14 T TAPS, using 6 text, entering on phone 15 Tool for Auto-Registered Phones Support 6 transferring, options for 22 troubleshooting, data f[...]

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Corporate Headqua rters Cisco System s, Inc. 170 W es t T asman Drive San Jose, CA 95134 -1706 USA www .cis co.com T el: 408 526- 4000 800 553- NETS (6387) Fax: 408 526- 4100 European H eadquarter s Cisco Sys tems Inter national BV Haarlerbergpark Haarlerbergweg 13-19 1101 C H Amster dam The Neth erlands www-eu rope.cisco.c om T el: 31 0 20 357 100[...]