Cisco Systems 7961G/7961G-GE manual

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unif ied IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide f or Cisco Unif ied Communications Manager 6.1(3) (SCCP and SIP)[...]

[...]

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of C isco Systems, Inc. and/or its affiliates in the United States and certain other countries. A ll other trademarks mentioned in this docume nt or W ebsite are the property of thei r respective owners. The use of the word partner does not impl[...]

GPickUp Answer a call ringing in anoth er group iDivert Divert or redirect a call to a voice messaging sys tem Join (SCCP only) Join together exis ting calls to create a conference Links V iew related Help topics Main Display the Help mai n menu MeetMe Host a Meet-Me conference call more Display add itional softkey s New Call Make a new call OPickU[...]

Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 5 Contents Getting Started 9 Using this Guide 9 Finding Additional Information 10 Safety and Performance Information 10 Cisco Product Security Overview 11 Accessibility Features 11 Connecting Your P hone 12 An Overview of Your Phone 15 Under[...]

6 OL-16994-01 Switching an In-Progre ss Call to Another Phone 32 Viewing Multiple Calls 32 Transferring Calls 33 Sending a Call to a Voice Message System 34 Forwarding Calls to Another Number 34 Using Do Not Disturb 35 Making Conference Ca lls 36 Using Conference Features 36 Using Conference 37 Using Join 38 Using cBarge 39 Using Meet-Me 39 Viewing[...]

Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 7 Using a Handset, Headset, a nd Speakerphone 55 Obtaining a Headset 56 Using AutoAnswer 56 Using Call Logs and Direc tories 57 Using Call Logs 57 Directory Dialing 59 Using Corporate Directory on Your Phone 59 Using Personal Directory on Yo[...]

8 OL-16994-01 Using the Quality Reporting Tool 83 Cisco One-Year Limited Hardware Warranty Terms 84 Index 85[...]

Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 9 Getting Started Using this Guide This guide provides y ou with an overview of the fea tures available on your p hone. Y ou can read it completely for a solid understanding of y our phon e’ s ca pabilities, or refer to the table below fo [...]

10 OL-16994-01 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/ tsd_products_support_series_home.html Y ou can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites ca n be [...]

Getting Started Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 11 Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directi ve [89/336/EC]. Cisco Product Security Overview This product contains cryptographic f[...]

12 OL-16994-01 Connecting Your Phone Y our system a dministrator will likely connect your new C isco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics and table below to connect your phone. 1 DC adaptor p ort (DC48V) 5 Access port (10/100 1 PC) 2 AC-to-DC power supply 6 Handset port 3 AC power co[...]

Connecting Y our Phone Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 13 Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Ha[...]

14 OL-16994-01 Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using T APS (T ool for Auto -Registered Phones Support). T APS mi ght be used for a new phone or to replace an ex isting phone. T o register with T APS, pick up the handset, en ter the T APS extensi [...]

An Overview of Y our Phone Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 15 An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) an d the 7941G and 7941G-GE (gigabit Ethern et version) are full-feat ure telep hones that provide voice communi[...]

16 OL-16994-01 Cisco Unified IP Phone 7961G and 7961G-GE Cisco Unified IP Phone 7941G and 7941G-GE 1 16 3 4 5 7 9 6 8 10 11 12 13 14 15 186845 1 2 186846 4 5 6 7 9 10 11 12 13 14 15 16 13 8 1 2[...]

An Overview of Y our Phone Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 17 Item Description For more information, see... 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) and intercom lines • Speed-dial numbers ([...]

18 OL-16994-01 Understanding Lines and Calls T o avoid confusion abou t lines and calls, refer to these descriptions: Lines—Each line corresponds to a directory number or intercom number that others can use to call you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one t[...]

An Overview of Y our Phone Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 19 Calls—Each line can support multiple calls. By default, your phone su pports four connected ca lls per line, but your system administrato r can adjust this number according to your needs. Only one call can be [...]

20 OL-16994-01 Understanding Phone Screen Features This is what your main phone screen might look like with acti ve calls and several feature menus open: One-way intercom call The intercom line is sending or receiving one-way audio. See Placing or Receiving Intercom Calls, page 40 . Tw o - w a y intercom call The recipient pressed the interc om lin[...]

An Overview of Y our Phone Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 21 Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phon e, as they can contaminate phone components and cause failures. Understanding Feature [...]

22 OL-16994-01 Accessing the Help S ystem on Your Phone Y our phone provides a comprehensive online help sy stem. Help topics appear on the phone screen. Understanding Feature Availability Depending on your phone system configuration, feat ures in cluded in this Phone Guide might not be available to you or might work differently on yo ur phone. Con[...]

An Overview of Y our Phone Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 23 Understanding SIP vs. SCCP Y our phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol ). Y our system administrator determi[...]

24 OL-16994-01 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and serv ic es. Feature availability can vary; see your system ad mi nistrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. Tips • Y ou can dial on-hook, w ithout [...]

Basic Call Ha ndling Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 25 • If you make a mistake while dialing, press << to erase digits. • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. Placing [...]

26 OL-16994-01 Dial from a Personal Address Book (P AB) entry 1. Choose > Personal Directory to log in. 2. Choose Personal Address Book and search for a listing. Using Personal Direc tory on Your Phone, page 60 Place a call using a billi ng or tracking code (SCCP phones only) 1. Dial a number . 2. After the tone, enter a client matter code (CMC)[...]

Basic Call Ha ndling Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 27 Place a call using Fast Dial Note Before using this option, your system administrator must configure this feature and assign a service URL to th e line b utton. Contact your system administrator for more information .[...]

28 OL-16994-01 Answering a Call Y ou can answer a call by li fting the handset, or you can use other options if they are available on your phone. If you want to... Then.. . For more information, see... Answer with a headset Press , if unlit. Or , if is alre ady lit, press Answer or (flashing). Note The primary line is picked up even if a call is ri[...]

Basic Call Ha ndling Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 29 Tip If parties on a call hear a beep tone, the call mi ght be monitored or recorded. Ask your system administrator for more information. Ending a Call T o end a call, hang up. Here are some more d etails. Answer a pri[...]

30 OL-16994-01 Using Hold and Resume Y ou can hold and resume calls. When you put a call on hold , the Hold icon appears on the right in the call information area and the correspond ing line button flashes gree n. With a shared line, when you place a call on hold, the line button fla shes green an d the phone displays the hold icon. When another ph[...]

Basic Call Ha ndling Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 31 • Y our system administrator determines the duration between Hold Reversion alerts. Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. Y ou can use Mute with the handset, sp[...]

32 OL-16994-01 Switching an In-Progress Call to Another Phone Y ou can switch in-progress call s between the deskto p phone an d your cellular phone or other remote destination. Viewing Multiple Calls Understanding how multiple calls a re displayed on your phone can help you organize your call-handling efforts. In standard viewing mode, y our phone[...]

Basic Call Ha ndling Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 33 Transferring Calls T ransfer redirects a connected call. The target is the number to which you want to transfer th e call. Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the [...]

34 OL-16994-01 Sending a Call to a Voice Message System Y ou can use iD ivert to send an active, ringing, or on-ho ld call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to se nd the call to another party's voice message system. • If the call was originall y sent to someone [...]

Basic Call Ha ndling Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 35 Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary . • Y ou can forward your calls to a trad itional analog p[...]

36 OL-16994-01 Making Conference Calls Y our Cisco Unified IP Phone allows you to talk si multaneously with multiple parties in a conference call. Using Conference Features Y ou can crea te a conference in various ways, de pe nding on your needs and the features that are available on your phone. • Conference—Allows you to crea te a standard (ad[...]

Basic Call Ha ndling Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 37 Using Conference Conference allows you to call each particip ant. Con ference is available on most phones. If you want to... Then.. . Create a conference 1. From a connected call, press Confrn or Conference . (Y ou ma[...]

38 OL-16994-01 Using Join (SCCP phones only) Join allows you to combine two or more existing calls to crea te a conference in which you are a participant. If you want to... Then.. . Create a conference by joining together existing calls that are on a single phone line 1. From an active call, highlight another call that you want to include in the co[...]

Basic Call Ha ndling Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 39 Using cBarge Y ou can crea te a conference by using cB arge to add yourself to a call on a shared line. Using Meet-Me Meet-Me conferencing allows you to start or join a conference by calling the conference number . Ti[...]

40 OL-16994-01 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you ca n view a list of participants a nd remove participants. Placing or Receiving Intercom Calls Y ou can make an intercom call to a target phone th at auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allows y[...]

Basic Call Ha ndling Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 41 Note If you log into your desk phone ev ery day usin g your Extension Mobility profile, make sure that your system administrator configures yo ur Extension Mobility profile to include the intercom feature. If you want[...]

42 OL-16994-01 Advanced Call Handling Advanced call-handling tasks involve special features that your syst em administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number , press a button, or select a phone screen item to place a call. Depend[...]

Advanced Call Ha ndling Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 43 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a cowo rker’ s phone by redirecting the call to your phone. Y ou mig ht use Call PickUp if you share call-hand[...]

44 OL-16994-01 • Pressing OPick Up or Other PickUp or connects you to the call in the pickup group with the highest priority . • If you have multiple lines and want to pick up the call on a non-primary line, first p ress for the desired line, then press a Call PickUp softkey or button. • If you use the BLF Pickup feature on your phone, see ?[...]

Advanced Call Ha ndling Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 45 Tips • Y ou have a limited time to retrieve a parked cal l be fore it reverts to ringing at the original number . See your system admi nistrator for details. • Y our system administrator can assign Directed Ca [...]

46 OL-16994-01 Understanding Shared Lines Remote-in-Use Icon The Remote-in-Use icon appears when another phone that shares your line has a connected call. Y ou can place and receive calls as usual on the shared line, even when the Remote-i n-Use icon appears. Sharing Call Informat ion and Barging Phones that share a li ne each display info rmation [...]

Advanced Call Ha ndling Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 47 Single-button and Multi-touch Barge Y our system administrator determines whether the barge feature on your phone (cBarge or Barge) operates as a single-butto n or multi-touch feature. • Single button barge allow[...]

48 OL-16994-01 Preventing Others from Viewin g or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your call s. Tips • If the phone that shares your line has Privacy en abled , you can make and receive calls using the shared li[...]

Advanced Call Ha ndling Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 49 Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow y ou to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use [...]

50 OL-16994-01 Making and Receiving Secure Calls Depending on how your system administrator has co nfigured your phone system, your phone might support making and receivi ng secure calls. Y our phone is capable of supportin g these types of calls: • Authenticated call—The identities of all phones particip ating in the call have been verified. ?[...]

Advanced Call Ha ndling Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 51 Prioritizing Critical Calls (SCCP phones only) In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this sp[...]

52 OL-16994-01 • If you enter an invalid MLPP access number , a verbal announcement will al ert you of the error . • An MLPP-enabled call retains its p riority and preemptive status when you: – Put the call on hold – T ransfer the call – Add the call to a three-way conference – Answer the call using PickUp Using Cisco Extension Mobility[...]

Advanced Call Ha ndling Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 53 Managing Business Calls Using a Single Phone Number With Mobile Connect and Mobile V oice Access installed, you can use your cellular phone to handle calls associated with your d esktop phone number . A smartphone [...]

54 OL-16994-01 Tips • When calling Mobile V oice Access, you need to enter the numb er you are call from in addition to the PIN if any of the following are true: – The number you are calling from is no t one of your remote destinations. – The number is blocked by you or your carrier (shown as “Unknown Number”). – The number is not accur[...]

Using a Handset, Headset, and Spe akerphone Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 55 Using a Handset, Headset, and Speakerphone Y ou can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on[...]

56 OL-16994-01 Obtaining a Headset Y our phone sup ports four - or six-wire headset ja cks. For information about purchasing headsets, see Headset Infor mation, page 14 . Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls auto matically after a few rings. Y our sy stem administrator configures AutoAnswer to use either th[...]

Using Call Logs and Directories Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 57 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button . Using Call Logs Y our phone maintains call log s. Ca[...]

58 OL-16994-01 Dial from a call log (while not on another call) 1. Choose > Missed Calls , Placed Calls , or Received Calls . 2. Highlight a call record. Note If the Details softkey appears, th e call is the primary entry of a multiparty call. See the Tip section b elow . 3. If you need to edit the displayed number , press EditDial followed by &[...]

Using Call Logs and Directories Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 59 Tip (SCCP phones only) T o view the complete call record of a multiparty ca ll (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details . The Details[...]

60 OL-16994-01 Tip Use the numbers on your keypad to enter characte rs on your phon e screen. Use the Navigation button on your phone to mov e between input fields. Using Personal Direct ory on Your Phone The Personal Directory feature set contains your Perso nal Address Book (P AB) and Fast Dials. This section describes how to set up and use Perso[...]

Using Call Logs and Directories Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 61 Dial from a P A B entry 1. Search for a listing. 2. Highlight the listing and press Select . 3. Press Dial . (Y ou may need to press the more softkey to see Dial .) 4. Enter the participant’ s phone numbe[...]

62 OL-16994-01 Tips • Y our system a dministrator can provide you with the user ID and PIN that you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certain amount of time . This time limit can vary . Ask your system administrator for more information. • Use the numbers on your keypad to enter cha[...]

Changing Phone Se ttings Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 63 Changing Phone Settings Y ou can customize your Cisco Unified IP Ph one by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators Y ou can customize how your phone [...]

64 OL-16994-01 Customizing the Phone Screen Y ou can adjust the characteristics of your phone screen. If you want to... Then... Change the phone screen contrast 1. Choose > User Preferences > Contrast . 2. T o make adjustments, pres s Up , Down or . 3. Press Save , or press Cancel . Note If you accidentally save a very ligh t or very dark con[...]

Accessing V oice Messages Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 65 Accessing Voice Messages T o access voice me ssages, press the button. Note Y our com pany determines th e voice messag e service that your phone system use s. For the most accurate and detailed informatio n, ref[...]

66 OL-16994-01 Using the Cisco Unified CM User Options Web Pages Y our Cisco Unified IP Phone is a network device that can sh are information with other network devices in your company , including your personal computer . Y ou ca n use your computer to log in to your Cisco Unified CM User Options web pages, wher e you can control features, settings[...]

Using the Cisco U nified CM User Options Web Pages Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 67 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Yo[...]

68 OL-16994-01 Configuring Fast Dials on the Web This section describes how to assign Fast D ials from your User Options web pages. Search for a P AB entry 1. Choose User Options > Personal Address Book . 2. Specify search i nformation and click Find . Edit a P AB entry 1. Search for a P AB entry . 2. Click a name or nickname. 3. Edit the entry [...]

Using the Cisco U nified CM User Options Web Pages Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 69 Tips • Y ou can create up to 5 00 Fast Dial and P AB entries. • Y ou can create a new Fast Dial entry without using a P AB entry . Such Fa st Dial entries are labeled “raw” in the[...]

70 OL-16994-01 Note For help using speed-dial features, see Speed Dialing, page 42 . If you want to... Then do this after you log in... Set up speed-dial buttons 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Speed Dials . 4. Enter a number and label for a speed-dial button (programmable button) on you[...]

Using the Cisco U nified CM User Options Web Pages Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 71 Setting Up Phone Services on the Web Phone services can include special phone features, network da ta, and web-based information (such as stock quotes and movie listings). Y ou must first[...]

72 OL-16994-01 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Add a service to an available programmable phone button 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Service URL . Note If you do not see this option, ask your system administ[...]

Using the Cisco U nified CM User Options Web Pages Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 73 Tip Y our PIN an d password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Di rectory on your p hone. Use[...]

74 OL-16994-01 Change the audible voice message in dicator setting per line 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Line Setti ngs . 4. If you have more than one director y number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Audible Message W aitin g Indic[...]

Using the Cisco U nified CM User Options Web Pages Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 75 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Co nnect, you must add your cellular and other phone s that you want to use to make and receive calls using t[...]

76 OL-16994-01 Add members to an access list. 1. Create an access list. 2. Click Add Member to add phone numbers or filters to the list. 3. Select an option from the Filter Mask drop-down l ist box. Y ou can filter a directory number , calls with restricted caller ID (Not A vailable), or calls with anonymous caller ID (Private). 4. If you select a [...]

Using the Cisco U nified CM User Options Web Pages Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 77 Add a new remote destination 1. Choose User Options > Mobility Setti ngs > Remote Destinations . 2. Select the device from th e Name drop-down list box. 3. Click Remote Destinations[...]

78 OL-16994-01 Using Cisco WebDialer Cisco W ebDialer allows you to make calls on yo ur Cisco Unified IP Phone to directory contacts by clicking items in a web browser . Y our system administrator must configure this feature for you. If you want to... Then... Use W ebDia ler with your User Options directory 1. Log in to your User Options web pages.[...]

Using the Cisco U nified CM User Options Web Pages Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 79 Log out of W ebDialer Click the logout icon in the Make Cal l or Hang Up page. Set up, view , or change W ebDia ler preferences Access the Make Call page. The Make Call page appears the f[...]

80 OL-16994-01 Understanding Additional Configuration Options Y our system a dministrator can configure your phone to use specific button and softkey templates along with special services and fea tures, if appropr iate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator [...]

Understanding Additional Configu ration Options Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 81 Share phones or office space with coworkers Consider using: • Call Park to store and retrieve calls without using the transfer feature • Call Pickup to answer calls ringing on another ph[...]

82 OL-16994-01 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot g eneral problems with your phone. For more information, see your system administrator . Symptom Explanation Y ou cannot hear a dial tone or c[...]

T roubleshooting Y our Phone Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 83 Viewing Phone Administration Data Y our system administrator might ask you to ac cess administration data on your phone for troubleshooting purposes. Using the Quality Reporting Tool Y our system administrator[...]

84 OL-16994-01 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and vari ous services th at you can use during the warranty period. Y our formal W arranty Statement, including the warranties and license agreements applicable to Cisco software, is available o n Cisco.com at the following URL[...]

Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 85 Index A Abbreviated Dialing 69 Address Book Synchronization Tool 69 answering calls, options for 28 ASCII label field support 70 audio problems 83 audio, quality of 14 authenticated calls 50 Auto Dial 24 AutoAnswer 56 B barge and privacy [...]

86 OL-16994-01 secure 50 storing and retrieving 44 transferring 33 using DND 35 viewing 18, 31 viewing multiple 32 Cisco Unified Communications Manager Address Book Synchronizer 69 Cisco Unified IP Phone adjusting height of 13 connecting 12 description of 15 feature configuration for 22, 80 illustration of 16 online help for 22 registering 14 secur[...]

Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 87 F FAC 26 Fast Dial service dialing with 26 Fast Dials configuring from web page 68 feature buttons help 18 messages 17 services 18 settings 18 feature menus, using 22 features, availabi lity of 22, 80 footstand adjusting 13 button, identi[...]

88 OL-16994-01 line buttons, identifying 17 lines and call forwarding 34, 73 and call states 19 description of 18 icons 19 ring patterns for 73 text label for 73 viewing 18 voice message indicator setting for 73 logging out of hunt groups 45 M Malicious Call Identificati on (MCID), using 50 Meet-Me conferences 39 menus, using 22 messages indicator [...]

Cisco Unified IP Phone 7961G/796 1G -GE and 7941G/7941G-GE for Cisco Unif ied Communicati ons Manager 6.1(3) 89 see also User Options web pages PickUp 43 PIN, changing 72 placed calls, records of 57 placing calls, options for 24 prioritizing calls 51 privacy and shared lines 46 using 48 programmable buttons description of 17 labels for 18 Q QRT 83 [...]

90 OL-16994-01 switching calls 31 T Tabs, phone and feature 21 TABSynch 69 TAPS, using 14 text, entering on phone 22 Tool for Auto-Registered Phones Support 14 transferring, options for 33 troubleshooting 82 See also QRT 82 U URL dialing, from call log 58 User Options web pages accessing 66 configuring features and services with 67 subscribing to p[...]

[...]

Americas Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 951 34-1706 USA www .cisco.com T el: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Asia Pacific Headqu arters Cisco Sy stems, Inc. 168 Robinson Road #28-01 Capital T ower Singapore 068912 www .cisco.com T el: +65 6317 7777 Fax: +65 6317 7799 Europe Headquarters Cisc[...]