Cisco Systems 7975G manual

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unif ied IP Phone User Guide fo r C i s c o Unif ied Communications Manager 8.6 (SCCP and SIP) For Cisco Un ified IP Phone 7975 G, 7971G-GE, 7970 G, 7965G, and 7945G[...]

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Cisco and the Cisco Logo are t rademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. a nd other countries. A listing of Cisco's trademarks can be found at www .cisco.com/go/trademarks . Third party trademarks mentioned are the property of thei r respective owners. The use of the word partner does not imply a partnership relationsh[...]

iDivert Divert or redirect a c all to a voice message syste m Join Combine existing calls to create a confer ence Links V iew related Help to pics Main Display the Help main menu MeetMe Host a Meet-Me conference call more Display additional softk eys New Call Make a new call OPickUp Answer a call that is ringing in an a ssociated group Park Store a[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) v Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 4 Connecting[...]

vi OL-22332-01 Using Hold and Resume 6 Using Mute 7 Switching Betwe en Multiple Call s 8 Switching an In-Progre ss Call to Another Phone 8 Viewing Multiple Calls 9 Transferring Calls 10 Sending a Call to a Voice Message System 11 Forwarding Calls to Another Number 11 Using Do Not Disturb 13 Making Conference Ca lls 13 Using Conference Features 14 U[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) vii Using Cisco Extension Mobility 12 Managing Business Calls Using a Single Phone Number 14 Using a Handset, Headse t, and Speakerphone 1 Using a Handset 1 Using a Headset 1 Using a Speakerphone 2 Using AutoAnswer with a Headset or Speakerpho ne 3 Chang[...]

viii OL-22332-01 Understanding Additiona l Configuration Options 1 Troubleshootin g Your Phone 1 General Troubleshooting 1 Viewing Phone Admin istration Da ta 2 Using the Quality Reporting Tool 3 Cisco One-Year Limited Hardware Warranty Terms 1 Index 1[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Getting Started Using this Guide This guide provides y ou with an overview of the feat ures available on your p hone. Y ou can read it completely for a solid understanding of y our phone’ s ca pabilities or refer to the following table fo r pointers [...]

2 OL-22332-01 Finding Additional Information • Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/en/US/products/hw/phon es/ps379/ prod ucts_user_guide_list.html • Y ou can ac cess the Cisco website at this URL: http://www.cisco.com/ • Y ou can access the most curren[...]

Getting Started Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Power Outage Y our acce ssibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply , Service and Emergency Calling Service dialing will not function until po[...]

4 OL-22332-01 Accessibility Features The Cisco Unified IP Phone 7900 Series provides ac cessibility features for the vision impaired, the blind, and the hearing and mobility impa ired. For detailed information about the features o n these phones, see Accessibility Features for the Cisco Unified IP Phone 7900 Series. Y ou can also find more informat[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Connecting Your Phone Y our sy stem administrator will likely connect you r new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the following figure and table to connect your phone. 1 DC adaptor p ort 2 A[...]

2 OL-22332-01 Removing the Hoo kswitch Clip (Required) Some phones ship with a clip to secure the hookswitch. Before you use y our phone, remove the hookswitch clip (if present) from the cradle area. Wi th the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Handset Rest (Optional) Cisco recommends adjusting t[...]

Connecting Y our Phon e Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Adjusting the Footstand (Optional) T o change the angle of the pho ne base, adjust the footstand whil e pressing the footstand button. Registering with TAPS After your phone is connected to the network, your system administrator[...]

4 OL-22332-01 For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, go to the following URL: h ttp://www.cisco.com/pcgi-bin/ctdp/Search.pl 1. From the Enter Solution drop-dow n menu, choose IP Communications . The Select a Solution Category menu displays. 2. Choo se IP Phone He[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 An Overview of Your Phone Cisco Unified IP Phones are full-feature telephones tha t provide voice communication over the data network that your computer uses, allowing y ou to place and receive phone ca lls, put calls on hold, transfer calls, make conf[...]

2 OL-22332-01 Cisco Unified IP Phone 7975G Cisco Unified IP Phone 7970G and 7971G-GE 1 2 16 4 3 5 7 9 6 8 10 11 12 13 14 15 186549 17 10 9 7 5 8 6 4 3 2 1 16 17 11 12 13 14 15 186428[...]

An Overview of Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Cisco Unified IP Ph one 7965G Cisco Unified IP Ph one 7945G 1 16 2 4 5 7 9 6 8 10 11 12 13 14 15 186422 17 3 186421 4 3 5 6 7 9 10 11 12 13 14 15 16 12 8 1 17[...]

4 OL-22332-01 Item Description For more information, see... 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Pho ne lines (line buttons) and intercom lines • Speed-dial number s (speed-dial buttons, including the BLF speed-dial feature) • W eb-based services (for example, a Personal Address Book but[...]

An Overview of Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 5 3 Display button Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G. A wakens the phone screen from sleep mode or disab les th e touchscreen fe ature for cleaning. No color—Ready for input Green flashing—Disabled Green ste[...]

6 OL-22332-01 Understanding Lines and Calls The terms lines and calls can be easily confused. • Lines—Each co rresponds to a directory number or intercom number that ot hers can use to call you. Y our p hone can support up to eigh t lines, depending on your phone and configuration. T o see your phone lines, look at the right side of your phone [...]

An Overview of Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 7 Understanding Line and Call Icons Y our phone displays icons to hel p you determine the line and call state. Icon Line or call state Description On-hook line No call activity on this line. Off-hook line Y o u are dialing a nu[...]

8 OL-22332-01 Understanding Phone Screen Features The following figure shows how your main phone screen may look with an active call. Note The Messages, Directories, and Serv ices screens on your phone may appear in Normal mode or in Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the pho[...]

An Overview of Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 9 Choosing Phone Screen Items There are different ways to choo se items on your phone’ s screen. Cleaning and Maintaining the Phone Screen Cisco Unified IP Phone 7975G, 797 1G-GE, and 7970G Use only a soft, dry cloth to wipe [...]

10 OL-22332-01 Cisco Unified IP Phone 7965G and 7945G Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phon e, as they can contaminate phone components and cause failures. When the phone is in power sav e mode, the touchs creen is blan k and the Display button is not l it. When the phone is in this condi[...]

An Overview of Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 11 Accessing the Help S ystem on Your Phone Y our phone pro vides a comprehensive online help sy stem. Help topics appear on the phone screen. Understanding Feature Availability Depending on your phone system configuration, fea[...]

12 OL-22332-01 Understanding SIP and SCCP Y our phone can be configured to work with o ne of two signaling protocol s: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol ). Y our system administrator determines this configuration. Phone features can vary dependin g on the protocol. This Phone Gu ide indicates whic h features ar[...]

An Overview of Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 13 • At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down If your phone is inactive (idle) at the sleep time, yo u see a message to remind you that your phone is going to power down. T o[...]

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Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Basic Call Handling Y ou can perfo rm basic call-handling tasks using a rang e of features and services. Feature availability can vary; see your system admi nistrator for more information. Placing a Call—Basic Options Here are some easy ways to place[...]

2 OL-22332-01 • When you pre-dial, your phone tries to anticipate the number y ou are dialing by displaying matching numbers (if available) from your Placed Calls log. Th is is called Auto Dial. T o call a number displayed with Auto Dial, press the number , or scroll to it and go o ff-hook. • If y ou make a mistake while dialing, press <<[...]

Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Use CallBack to receiv e notification when a busy or ringing extension is availab le 1. Press CallBack while listening to the busy tone or ring sound. 2. Ha ng up. Y o ur phone alerts you when the line is free. 3. Plac e the call a[...]

4 OL-22332-01 Answering a Call Y ou can answer a call by lifting the handset, or y ou can use other options if they are availa ble on your phone. Place a call using Fast Dial Note Before using this option, your system administrator must configure this feature and assign a service URL to th e line b utton. Contact your system administrator for more [...]

Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 5 Tips • If parties on a call hear a beep tone, the call m ay be monitored or recorded. Ask your system administrator for more information. • If y ou work in a contact center or similar envi ronment, you can create, update, and d[...]

6 OL-22332-01 Ending a Call T o end a call, simply hang up. Here are some more details. Using Hold and Resume Y ou can hold a nd resume calls. When you put a call on hold, the H old icon appears on the right in the call information area and the correspondi ng line button flashes green . With a shared line, the line button flashes green when y ou pl[...]

Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 7 Tips • Engaging the Hold feature typically gen erates music (if Music on Hold is configured) or a beeping tone. • If y ou receive an alert for an incoming call and a reverting call at the same time, by default your phone shifts[...]

8 OL-22332-01 Switching Between Multiple Calls Y ou can switch b etween multiple calls on one or more lines. If the call that yo u want to switch to is not automatically highlighted, use th e Navigation button to scroll to it. Switching an In-Progress Call to Another Phone Y ou can switch i n-progress calls between the desktop phone and your mobile[...]

Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 9 Viewing Multiple Calls Understanding how multiple calls d isplay on your phone can hel p you organize your call-handling efforts. In standard viewing mode, y our phone displ ays calls as follo ws for the highlighted line: • Calls[...]

10 OL-22332-01 Transferring Calls T ransfer redirects a connected call. The target is the number to which you want to tra nsfer the call. Tips • If on-hook transfer is enabled on your phone, you ca n either hang up to complete the call, or press Tr a n s f e r and then hang up. • If o n-hook transfer is not enabled on yo ur phone, hanging up wi[...]

Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 11 Sending a Call to a Voice Message System Y ou can use iDivert to send an active, ringing, or on-hold ca ll to your vo ice message system. Dependi ng on the type of call and your phone configuration, you can also use iDivert to sen[...]

12 OL-22332-01 Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary . • Y ou can forward your calls to a traditional an alog phone or to another phone, although your system administrator may restrict the call forwardin g feature to numbers with[...]

Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 13 Using Do Not Disturb Y ou can use the Do Not Di sturb (DND ) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Y our system administrator enables DND for your [...]

14 OL-22332-01 Using Conference Features Y ou can crea te a conference in various ways, de pe nding on your needs and the features that a re available on your phone. • Conference—Enables you to create a standard (ad ho c) conference by call ing each participant. Use the Confrn softke y or the Conference button. Co nference is available on most [...]

Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 15 Using Join Join enables you to co mbine two or more existing calls to create a conference in which you are a participant. Tips • If you frequently join more than two parties into a single conference, you may find it useful to fi[...]

16 OL-22332-01 Using cBarge Y ou can crea te a conference by using c Barge to add yourself to a call on a shared line. Using Meet-Me Meet-Me conferencing enab les you to start or join a conference by calling the conferenc e number . Tip If you call a secure M eet-Me conference number from a non-secure phone, your phone displays the message, “Devi[...]

Basic Call Ha ndling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 17 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants a nd remove participants. Placing or Receiving Intercom Calls Y ou can make an intercom call to a target phone [...]

18 OL-22332-01 When using the intercom feature, be aware of the following : • From an intercom line, you ca n only dial other intercom lines. • Y ou can use only one intercom line at a time. • When your a ctive call is being monitored or re corded, you can receive or place intercom calls. • Y ou cannot place a n intercom call on hold. Note [...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Advanced Call Handling Advanced call-handling tasks involve special features that your system admin istrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing enables you to enter an [...]

2 OL-22332-01 Picking Up a Redirected Call on Your Phone Ca l l P i ck U p e n ab le s y ou t o a ns w e r a ca l l t h at i s ringing on a coworker’ s phone by redire cting the call to your phone. Y ou might use Call PickUp if you share call-handling tasks with coworkers. Use Fast Dial 1. Crea te a Personal Address Book entry and assign a Fast D[...]

Advanced Call Handling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Tips • If multiple calls are available for pickup, your ph one picks up the oldest call first (the c all that has been ringing for the longest time ). • If you press GPickUp or Group PickUp and enter a line number , your phon[...]

4 OL-22332-01 Tips • Y ou have a limited time to retrieve a parked call be fore it reverts to ringing at the original number . See your system admi nistrator for details. • Y our system administrator ca n assign Directed Call Park buttons to availa ble line buttons on your Cisco Unified IP Phone or on your Cisco Unifie d IP Phone Expansion Modu[...]

Advanced Call Handling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 5 Tip Logging out of hunt groups does not prevent non-hunt group calls from ri nging your phone. Using a Shared Line Y our system administrator might ask you to use a shared line if you: • Have multiple phones a nd want one phone[...]

6 OL-22332-01 Understanding Barge Features cBarge and Barge Depending on how your phone is configured, you can add yourself to a non-private call on a shared line using either cBarge or Barge: • cBarge converts the call into a standard confer ence, allowing you to add new participants. See Making Conference Calls, page 13 f or informatio n about [...]

Advanced Call Handling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 7 • If a phone that is using the shared line h as Pri vacy disabled and is configured with Priv ate Line Automated Ringdown (PLAR), the barg e and cBarge features will still be available. • Y ou will be d isconnected from a cal[...]

8 OL-22332-01 Using BLF to Determine a Line State Busy Lamp Field (BLF) features allow you to view the state of a phone l ine that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring . Y our system administrator determines whi[...]

Advanced Call Handling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 9 Making and Receiving Secure Calls Depending on how your system administrator config ured your phone system, your phone may support making and receiving secure calls. Y our phone can support these types of calls: • Authenticated[...]

10 OL-22332-01 T o access the VPN Configur ation settings, press the Settings button and choose Security Configuration > VPN Configuration . After the phone starts up and the VPN Login screen a ppears, enter your credentials based on the config ured authentication method: • Username and password—Enter your username a nd the password that you[...]

Advanced Call Handling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 11 Note There are interactions, restrictions, and limitatio ns that affect how security features work on your phone. For more information, see your system administrator . Note A device engaged in a call is ei ther trusted or un tru[...]

12 OL-22332-01 Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • If y ou enter an invalid MLPP ac cess number , a verbal a nnouncem ent will alert you of the error . • An M LPP-enabled call retains its p riority and preemptive status when you: ?[...]

Advanced Call Handling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 13 The Cisco Extension Mobility ChangePIN feature allo ws you to change your PIN from your Cisco Unified IP Phone. Tips • EM automatically logs you out after a certain amount of time. Y our system administrator establishes this t[...]

14 OL-22332-01 Managing Business Calls Using a Single Phone Number Intelligent Session Control associates your mobile phone number with your business phone number . When you receive a call to your remote destinatio n (mobile phone), your desk phone does not ring; only your remote destinat ion rings. When an incoming call is answered on the mobile p[...]

Advanced Call Handling Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 15 Tips • When calling Mobile V oice Access, you must enter the number you are calling and your PIN if any of the foll owi ng are true : – The number you are calling from is no t one of your remote destinations. – The number [...]

16 OL-22332-01 • If you incorrectly enter an y requested informati on (such as mobile phone number or PIN) three times in a row , the Mobile V oice Access call disc onnects, and y ou are locked out for a period of time. See your system administrator if you need assistance.[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Using a Handset, Headset, and Speakerphone Y ou can use yo ur phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook wh en the handset is lifted or another audio device i s in use. The phone is on-hook when the hands[...]

2 OL-22332-01 If you use AutoAnswer , see Us ing AutoAnswer with a Headset or Speakerphon e, page 3 . Using a Wirel ess Head set Cisco Unified IP Phones 7975G, 7965G, and 794 5G s upport wireless headsets. Refer to the wireless headset documentation for information about using th e wireless headset’ s remote fea tures. Also, ch eck with your syst[...]

Using a Handset, Headset, and Spe akerphone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls auto matically after a few rings. Y our sy stem administrator configures Auto Answer to use either[...]

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Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Changing Phone Settings Y ou can personali ze your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators Y ou can customize how y our phone indicates an inco ming call and a ne[...]

2 OL-22332-01 Tip Y ou can customize your pho ne to have up to six distinctive ring tones. In addition, y ou can have a default ring ton e. Customizing the Phone Screen Y ou can adjust the characteristics of the phone screen. Change the way the audi ble voi ce message indicator sounds on your phone 1. Log in to your User Options web pages. See Acce[...]

Changing Phone Se ttings Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Change the background image 1. Choose > User Preferences > Background Images . 2. Sc roll through available images and press Sel ect to choose an image. 3. Press Previ ew to see a larger view of the background image. 4. P[...]

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Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button . Using Call Logs Y our phone ma intains call logs that contain reco rd s of your missed, placed, an[...]

2 OL-22332-01 Dial from a call log (while not on another call) 1. Choose > Missed Ca lls , Placed Calls , or Received Calls . 2. Hig hlight a call reco rd. Note If the Details softkey appears, the call is the primary entry of a multipar ty call. See the Tips section below . 3. If you need to edit the displayed number , press EditDial followed by[...]

Using Call Logs and Directories Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Tips • (SCCP and SIP phones) Y our phone may be set up fo r international call logging, which is indicated by a “+” symbol on the call logs, redial, or ca ll di rectory entries. See your system administrator for mo[...]

4 OL-22332-01 Using Corporate Directory on Your Phone Y ou can use a corporate director y to place cal ls to coworke rs. Tip Use the numbers on your keypad to enter characte rs on your phone screen. Use the Navigation button on your phone to mov e between input fields. Using Personal Direct ory on Your Phone The Personal Directory feature set conta[...]

Using Call Logs and Directories Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 5 Search for a PA B entry 1. Access Personal Direc tory , then choose Personal Address Book . 2. Enter sea rch criteria and press Submit . 3. Y ou can choose Previous or Next to move through listings. 4. Hig hlight the P A[...]

6 OL-22332-01 Tips • Y our system administra tor can provide you the user ID and PIN that you need to log in to Personal Directory . • Personal Directory automatica lly logs you out after a certain amount of time . This time limit can vary . Ask your system administrator for more information. • Use the numbers on y our keypad to enter charact[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Accessing Voice Messages T o access voice messages, press the Messages button . Note Y our company determines the voice-message se rvice that your phone system uses. For the most accurate and detailed information a bout yo ur service, refer to the docu[...]

2 OL-22332-01 Listen to your voice messages or access the voice-messages menu Press . Depending on your voice-message servic e, doing s o auto-dials the message service or provides a me nu on your phone screen. If you are connecti ng to a voice-message servi ce, the line that has a voice message is selected by default. If more than one line has a v[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Using the User Options Web Pages Y our Cisco Unified IP Phone is a network device that can share information w ith other network devices in your comp any , including your personal co mputer . Y ou can use y our computer to log in to your Cisco Unified [...]

2 OL-22332-01 Configuring Features and Services on the Web The topics in this section describe how to co nfigure features and services from y our User Options web pages after logging in. See Accessing Your User Options Web Pages, page 1 . Using the Personal Directory on the Web The Personal Directory feature set that you ca n access on your compute[...]

Using the U ser Options Web Pages Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. Edit a P AB entry 1. Se arch for a P AB entry . 2. Click a name or nickname. 3. Edit the entry a s nee[...]

4 OL-22332-01 Tips • Y ou can crea te up to 500 Fast Dial and P AB entries. • Y ou can crea te a new Fast Dial entry without u sing a P AB entry . These Fast Dial entries are labele d “raw” in the User Options web pages a nd do not display a co nfigurable text label. Using the Address Book S ynchronization Tool Y ou can use the Address Book[...]

Using the U ser Options Web Pages Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 5 Setting Up Phone Services on the Web Phone services can include specia l phone features, netw ork data, and web-based information (for example, stock quotes and movie listing s). Y ou must fi rst subscribe to a phone s[...]

6 OL-22332-01 Add a service to an available programmable phone button 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. C lick Service URL . Note If you do not see this option, ask your system administrator to configure a service URL button for your phone. 4. Choose a service from the Button Service drop-down l[...]

Using the U ser Options Web Pages Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 7 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) setting s. Tip Y our PIN an d password allow you to access different features and services. For example, use your PIN[...]

8 OL-22332-01 If you want to... Then do this after you log in... Set up call forwarding per line 1. Choose User Options > Device . 2. From the Name men u, choose a phone and cl ick Line Settings . 3. If you h ave more than on e directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 4. In the Incoming Call For[...]

Using the U ser Options Web Pages Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 9 Setting Up Phones and Access Lists for Mobile Connect When using Mobile Connect, you must add your mo b ile and other phones that you wa nt to use to make and receive calls using the same directory nu mbers as your des[...]

10 OL-22332-01 Add a new remote destination 1. Choose User Options > Mobility Sett ings > Remote Destina tions . 2. C lick Add New . 3. Enter the following information: – Name—Enter a name for the mobile (or other) phone. – Destination Number—Enter your mobile phone number . 4. Select your remote destination profile from the drop-do w[...]

Using the U ser Options Web Pages Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 11 Using Cisco WebDialer Cisco W ebDialer enables you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser . Y our system ad ministrator must configure this feature for yo[...]

12 OL-22332-01 Set up, view , or change W e bDialer preferences Access the Make Call page. After you c lick the number th at you want to dial, the page appears the first time you us e W ebDialer and contains these options: • Pre ferred langua ge—Determines th e language used for W e bDialer settings and prompts. • U se preferred device—Iden[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Understanding Additional Configuration Options Y our sy stem administrator can configure your phone to use specific button and softkey templates along with special services and featu res, if appropr iate. This table provides an overview of some configu[...]

2 OL-22332-01 W ant to use one extension for several phones Request a shared line. This enables you to use one extension for your desk phone and lab phone, for example. See Using a Shared Line, page 5 . Share phones or office spac e with coworkers Consider using: • C all Park to store and retriev e calls without using the transfer feature. • C [...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you tro ubleshoot general problems with your phone. For more information, se[...]

2 OL-22332-01 Viewing Phone Administration Data Y our system administrator may ask you to ac cess administration data on your phone for troubleshooting purposes. The phone shows an er ror message when you attempt to set up Call Forward All Y our phone may reject your attempt to set up Call Forward All directly on the phone if the target number that[...]

T roubleshooting Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Using the Quality Reporting Tool Y our system administrator may temporarily config ure your phone with the Quality Reporting T ool (QR T) to troubleshoot performa nce problems. Y ou can press QR T or Quality Repo rting T oo[...]

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Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and vari ous services tha t you can use during the warranty period. Y our formal W arranty Statement, including the warranties and license agre[...]

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Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 1 Index A Abbreviated Dialing 4 access li st 9 Address Book Synchronization Tool 4 answering calls 4 ASCII label field support 4 audio problems 3 audio, quality of 3 authenticated calls 9 Auto Dial 1 AutoAnswer 3 B barge and privacy 7 and shared lines 5 [...]

2 OL-22332-01 muting 7 parking 3 placing 1, 2 prioritizing 11 redirecting while ringing 2 reporting problems with 3 secure 9 storing and retrieving 3 transferring 10 using DND 13 viewing 8, 9 Cisco Extension Mobility 12 Cisco Unified IP Phone adjusting height of 3 connecting 1 feature configuration for 11, 1 registering 3 securing handset rest 2 we[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 3 Directories 5 Help 5 Messages 5 Services 5 Settings 5 feature menus and button 10 features, availabi lity of 1 features, available on your phone 11 footstand adjusting 3 button for 4 Forced Authorization Code (FAC) 3, 1 forwarding calls, options 11 G g[...]

4 OL-22332-01 and using BLF 8 buttons 4 description and number of supported calls 6 icons and call states 7 number of calls supported on 1 ring patterns for 7 ring tone s for 1 shared 5 switching betwe en 8 text label for 7 viewing 8 voice message indicator setting for 7 logging out of hunt groups 4 M Malicious Call Identificati on 11 MCID 11 Meet-[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.6 (SCCP and SIP) 5 cleaning 9 cleaning, maintaining, and sleep mode 9 illumination setting 3 illustration and features 8 sleep mode 9 phone services configuring 2 see also User Options web pages 2 PIN, changing 7 placed calls, records 1 placing calls, options 1, 2 power [...]

6 OL-22332-01 softkey buttons description 6 labels 8 Speaker button 5 speakerphone answering calls 5 hanging up 6 placing calls 1 using 1 speed dial buttons 4 configuring 4 labels 8, 4 using 2 using BLF with 1 status data, locating 1 status line, viewing 8 subscriptions, for phone services 5 suspicious calls, tracing 11 switching bet ween multiple [...]

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