Cisco Systems 7975G manual

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unif ied IP Phone User Guide fo r C i s c o Unif ied Communications Manager 8.5(1) (SCCP and SIP) For Cisco Un ified IP Phone 7975 G, 7971G-GE, 7970 G, 7965G, and 7945G[...]

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Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 4 Connecting [...]

iv OL-22332-01 Using Mute 27 Switching Betwe en Multiple Call s 28 Switching an In-Progre ss Call to Another Phone 28 Viewing Multiple Calls 29 Transferring Calls 30 Sending a Call to a Voice Message System 31 Forwarding Calls to Another Number 31 Using Do Not Disturb 33 Making Conference Ca lls 33 Using Conference Features 34 Using Conference 34 U[...]

Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) v Managing Business Calls Using a Single Phone Number 52 Using a Handset, Headset, a nd Speakerphone 55 Using a Handset 55 Using a Headset 55 Using a Speakerphone 56 Using AutoAnswer with a Headset or Speakerpho ne 57 Changing Pho ne Settings 59 Customizing[...]

vi OL-22332-01 Understanding Additiona l Configuration Options 83 Troubleshootin g Your Phone 85 General Troubleshooting 85 Viewing Phone Admin istration Data 86 Using the Quality Reporting Tool 87 Cisco One-Year Limited Hardware Warranty Terms 89 Index 91[...]

Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 1 Getting Started Using this Guide This guide provides y ou with an overview of the feat ures available on your p hone. Y ou can read it completely for a solid understanding of y our phon e’ s capabilities or refer to the table below for pointers to commo[...]

2 OL-22332-01 Finding Additional Information • Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www.cisco.com/en/US/products/hw/phon es/ps379/prod ucts_user_guide_list.html • Y ou can access the Cisco website at this URL: http://www.cisco.com/ • Y ou can access the most current [...]

Getting Started Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 3 Power Outage Y our accessibi lity to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply , Service and Emergency Calling Servi ce dialing will not function until powe[...]

4 OL-22332-01 Accessibility Features The Cisco Unified IP Phone 7900 Series provides ac cessibility features for the vision impaired, the blind, and the hearing and mo bility impaired. For detailed information about the features o n these phones, see Accessibility Features for the Cisco Unified IP Phone 7900 Series. Y ou can also find more informa [...]

Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 5 Connecting Your Phone Y our system a dministrator will likely connect your new C isco Unified IP Phone to the corporate IP telephony network. If that is n ot the case, refer to the graphic and table below to co nnect your phone. 1 DC adaptor p ort 2 AC-to[...]

6 OL-22332-01 Removing the Hoo kswitch Clip (Required) Some phones ship with a clip to secure the hookswitch. Before you use y our phone, remove the hookswitch clip (if present) from the cradle area. Wi th the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Handset Rest (Optional) Cisco recommends adjusting t[...]

Connecting Y our Phone Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 7 Adjusting the Footstand (Optional) T o change the angle of the phone ba se, adjust the footstand while pressing the footstand button. Registering with TAPS After your phone is connected to the network, your system administrator may [...]

8 OL-22332-01 For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl 1. From the Enter Solution drop-down menu, choose IP Communications . The Select a Solution Category menu displays. 2. Choose IP Phone Heads[...]

Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 9 An Overview of Your Phone Cisco Unified IP Phones are full-feature telephones tha t provide voice communication over the data network that your computer uses, allow ing you to place and receive phon e calls, put calls on hold, transfer calls, make confere[...]

10 OL-22332-01 Cisco Unified IP Phone 7975G Cisco Unified IP Phone 7970G and 7971G-GE 1 2 16 4 3 5 7 9 6 8 10 11 12 13 14 15 186549 17 10 9 7 5 8 6 4 3 2 1 16 17 11 12 13 14 15 186428[...]

An Overview of Y our Phone Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 11 Cisco Unified IP Ph one 7965G Cisco Unified IP Ph one 7945G 1 16 2 4 5 7 9 6 8 10 11 12 13 14 15 186422 17 3 186421 4 3 5 6 7 9 10 11 12 13 14 15 16 12 8 1 17[...]

12 OL-22332-01 Item Description For more information, see... 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) and intercom lines • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • W eb-based services (fo r example, a Personal Address Book but[...]

An O ve rvi e w of Y our P hone C i s c o U ni fi e d IP P hone G ui de for C i s c o U ni fi e d C om m uni c a ti ons M a na g e r 8 . 5 ( 1 ) ( S C C P a nd S I P ) 13 3 Display button Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G. A wakens the phone screen from sleep mode or disables th e touchscreen fe ature for cleaning. No color—Ready [...]

14 OL-22332-01 Understanding Lines and Calls T o avoid confusion about lines and calls, refer to these descriptions: • Lines—Each corresponds to a directory number or intercom number that ot hers can use to call you. Y our phone can suppo rt up to eight lines, depen ding on your phone and config uration. T o see your phone lines, look at the ri[...]

An Overview of Y our Phone Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 15 Understanding Line and Call Icons Y our phone displays icons to help you determine the line and call sta te. Icon Line or call state Description On-hook line No call activity on this line. Off-hook line Y ou are dialing a numbe[...]

16 OL-22332-01 Understanding Phone Screen Features This is what your main phone screen ma y look like with an active call. Note The Messages, Directories, and Serv ices screens on your phone may appear in Normal mode or in Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the phone screen .[...]

An Overview of Y our Phone Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 17 Choosing Phone Screen Items There are different ways to choo se items on your phone’ s screen. Cleaning and Maintaining the Phone Screen Cisco Unified IP Phone 7975G, 797 1G-GE, and 7970G Use only a soft, dry cloth to wipe th[...]

18 OL-22332-01 Cisco Unified IP Phone 7965G and 7945G Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phon e, as they can contaminate phone components and cause failures. Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. If you want to... Then... W ake the p[...]

An Overview of Y our Phone Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 19 Accessing the Help S ystem on Your Phone Y our phone provides a comprehensive online help sy stem. Help top ics appear on the phone screen. Understanding Feature Availability Depending on your phone system configuration, feat u[...]

20 OL-22332-01 Understanding SIP vs. SCCP Y our phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol ). Y our system administrator determines this configuration. Phone features can vary dependin g on the protocol. This Phone Gu ide indicates whic h features are [...]

Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 21 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and services. F eature availability can vary; see your system admi nistrator for more information. Placing a Call—Basic Options Here are some easy ways to place a[...]

22 OL-22332-01 • When you pre-dial, your phone tries to anticipate the numbe r you are dialing by displaying matching numbers (if available) from your Placed Calls log . This is called Auto Dial. T o call a number displayed with Auto Dial, press the number , or scroll to it and go off-hook. • If you make a mistake while dialing, press << [...]

Basic Call Ha ndling Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 23 Use CallBack to receiv e notification when a busy or ringing extension is available 1. Press CallBack while listening to the busy tone or ring soun d. 2. Hang up. Y our p hone alerts you when the line is free. 3. Place the call again[...]

24 OL-22332-01 Answering a Call Y ou can answer a cal l by lifting the handset, or you ca n use other options if they are available o n your phone. Place a call using Fast Dial Note Before using this option, your system administrator must configure this feature and assign a service URL to th e line b utton. Contact your system administrator for mor[...]

Basic Call Ha ndling Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 25 Tips • If parties on a call hear a beep tone, the call m ay be monitored or recorded. Ask yo ur system administrator for more information. • If you work in a contact center or similar envi ronment, you can create, update, and del[...]

26 OL-22332-01 Ending a Call T o end a call, simply hang up. Here are some more detail s. Using Hold and Resume Y ou can hold and resume calls. W hen you put a call on hold, the Ho ld icon appears on the right in the call information area and the correspondi ng line button flashes green . With a shared line, the line button flashes green when y ou [...]

Basic Call Ha ndling Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 27 Tips • Engaging the Hold feature typically generates music or a beeping tone. • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to[...]

28 OL-22332-01 Switching Between Multiple Calls Y ou can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use th e Navigation button to scroll to it. Switching an In-Progress Call to Another Phone Y ou can switch in-prog ress calls between the desktop phone and your mobile [...]

Basic Call Ha ndling Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 29 Viewing Multiple Calls Understanding how multiple calls a re displayed on your phone can help you organize your call-handling efforts. In standard viewing mode, y our phone displ ays calls as follows for the highlighted line: • Cal[...]

30 OL-22332-01 Transferring Calls T ransfer redirects a connected call. The target is the number to which you want to tra nsfer the call. Tips • If on-hook transfer is enabled on your phone, you ca n either hang up to complete the call, or press Tr a n s f e r and then hang up. • If on-hook transfer is not enabled on yo ur phone, hanging up wit[...]

Basic Call Ha ndling Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 31 Sending a Call to a Voice Message System Y ou can use iDivert to send a n active, ringing, or on-hold ca ll to your voice message system. Depending on the type of call and your phone configuration, yo u can also use iDivert to send t[...]

32 OL-22332-01 Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary . • Y ou can forward your calls to a trad itional analog phone or to another IP p hone, although your system administrator may restrict the call forwa rding feature to numbers [...]

Basic Call Ha ndling Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 33 Using Do Not Disturb Y ou can use the Do Not Disturb (DND ) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Y our system administrator enables DND for your phon[...]

34 OL-22332-01 Using Conference Features Y ou can create a conference in various ways, depe nding on your needs and the features that are available on your phone. • Conference—Enables you to create a standard (ad ho c) conference by call ing each participant. Use the Confrn softke y or the Conference button. Co nference is available on most pho[...]

Basic Call Ha ndling Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 35 Using Join Join enables you to co mbine two or more existing calls to create a conference in which you are a participant. Tips • If you frequently join more than two parties into a single conference, you may find it useful to first[...]

36 OL-22332-01 Using cBarge Y ou can create a conference by using cBarge to add yourself to a ca ll on a shared line. Using Meet-Me Meet-Me conferencing enab les you to start or join a conference by calling the conferenc e number . Tip If you call a secure M eet-Me conference number from a non-secure phone, your phone displays the message, “Devic[...]

Basic Call Ha ndling Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 37 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you ca n view a list of participants a nd remove participants. Placing or Receiving Intercom Calls Y ou can make an intercom call to a target phone th[...]

38 OL-22332-01 When using the intercom feature, be aware of the fo llowing: • From an intercom line, you can only dial other intercom lines. • Y ou can use only one intercom line at a time. • When your active call is being monitored or re corded, you can receive or place intercom calls. • Y ou cannot place an intercom call on hold. Note If [...]

Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 39 Advanced Call Handling Advanced call-handling tasks involve special features that your system admin istrator might co nfigure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing enables you to enter an i[...]

40 OL-22332-01 Picking Up a Redirected Call on Your Phone Ca l l P i ck U p e n ab l es y ou t o a n sw e r a c al l th a t i s ringing on a coworker’ s phone by red irecting the call to your phone. Y ou mig ht use Call PickUp if you share call-handling tasks with coworkers. Use Fast Dial 1. Create a Personal Address Book e ntry and assign a Fast[...]

Advanced Call Ha ndling Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 41 Tips • If multiple calls are available for pickup, your ph one picks up the oldest call first (the c all that has been ringing for the longest time ). • If you press GPickUp or Group PickUp and enter a line number , your phone[...]

42 OL-22332-01 Tips • Y ou have a limited time to retrieve a parked cal l be fore it reverts to ringing at the original number . See your system admi nistrator for details. • Y our system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone or on your Cisco Unifie d IP Phone Expansion Modu[...]

Advanced Call Ha ndling Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 43 Tip Logging out of hunt groups does not prevent non-hunt group calls from ri nging your phone. Using a Shared Line Y our system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone n[...]

44 OL-22332-01 Understanding Barge Features cBarge and Barge Depending on how your phone is configured, you can add yourself to a non-private call on a shared line using either cBarge or Barge: • cBarge converts the call into a standard confer ence, allowing you to add new participants. (See Making Conference Calls, page 33 for informatio n about[...]

Advanced Call Ha ndling Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 45 • If a phone that is using the shared line h as Pri vacy disabled and is configured with Private Line Automated Ringdown (PLAR), the barg e and cBarge features will still be available. • Y ou will be disconnected from a call t[...]

46 OL-22332-01 Using BLF to Determine a Line State Busy Lamp Field (BLF) features allow you to view the state of a phone l ine that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, yo u can answer a ringing call for the line that you are monitoring . Y our system administrator determines w[...]

Advanced Call Ha ndling Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 47 Making and Receiving Secure Calls Depending on how you r system administrator config ured your phone system, your phone may support making and receiving secure calls. Y our phone can sup port these types of calls: • Authenticate[...]

48 OL-22332-01 T o access the VPN Configur ation settings, press the Settings button and choose Security Configu ration > VPN Configuration . After the phone starts up and the VPN Login screen a ppears, enter your credentials based on the configured authentication method: • Username and password—Enter your username a nd the password that you[...]

Advanced Call Ha ndling Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 49 Note There are interactions, restrictions, and limitatio ns that affect how security features work on your phone. For mor e information, ask y our system admi nistrator . Note A device engaged in a call is ei ther trusted or un tr[...]

50 OL-22332-01 Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • If you enter an invalid MLPP ac cess number , a verbal announcem ent will alert you of the error . • An MLPP-enabled call retains its p riority and preemptive status when you: – [...]

Advanced Call Ha ndling Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 51 The Cisco Extension Mobility ChangePIN feature allo ws you to change your PIN from your Cisco Unified IP Phone. Tips • EM automatically logs you out after a certain amount of time. Y our system administrator establishes this tim[...]

52 OL-22332-01 Managing Business Calls Using a Single Phone Number Intelligent Session Control associates y our mobile phone number with your bu siness IP phone number . When you receive a call to your remote destinatio n (mobile phone), your desk phon e does not ring; only your remote destinat ion rings. When an incoming call is answered on the mo[...]

Advanced Call Ha ndling Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 53 Tips • When calling Mobile V oice Access, you must ente r the number you are calling and your PIN if any of the foll owi ng are true : – The number you are calling from is no t one of your remote destinations. – The number i[...]

54 OL-22332-01 • If you incorrectly enter any re quested informati on (such as mobile phone number or PIN) three times in a row , the Mobile V oice Access call disc onnects, and you are locked out for a period of time. Contact your system administrator if you need assistance.[...]

Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 55 Using a Handset, Headset, and Speakerphone Y ou can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device i s in use. The phone is on-hook when the handset i[...]

56 OL-22332-01 If you use AutoAnswer , see Using Au toAnswer with a Headset or Speakerphone, page 57 . Using a Wirel ess Head set Cisco Unified IP Phone 7975G, 7965G, and 7945G su pport wi reless headsets. Refer to the wireless headset documentation for information about using th e wireless headset’ s remote fea tures. Also, ch eck with your syst[...]

Using a Handset, Headset, and Spe akerphone Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 57 Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls auto matically after a few rings. Y our system a dministrator configures AutoAnswer to use either th[...]

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Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 59 Changing Phone Settings Y ou can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators Y ou can customize how your phone indicates an inco ming call and a new v [...]

60 OL-22332-01 Tip Y ou can customize your phone to ha ve up to six distinctive ring tones. In addition, you ca n have a default ring to ne. Customizing the Phone Screen Y ou can adjust the characteristics of the phone screen. Change the way the audi ble voice message indicator sounds on your phone 1. Log in to your User Options web pages. (See Acc[...]

Changing Phone Se ttings Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 61 Change the background image 1. Choose > User Preferences > Background Images . 2. Scroll through available images and press Sel ect to choose an image. 3. Press Preview to see a larger view of the background image. 4. Press[...]

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Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 63 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button . Using Call Logs Y our phone maintains call log s that contain record s of your missed, placed, and r[...]

64 OL-22332-01 Dial from a call log (while not on another call) 1. Choose > M issed Calls , Placed Calls , or Received Ca lls . 2. Highlight a call record. Note If the Details softkey appears, the call is the primary entry of a multipar ty call. See the Tips section below . 3. If you need to edit the displayed number , press EditDial followed by[...]

Using Call Logs and Directories Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 65 Tips • (SCCP and SIP phones) Y our phone may be set up fo r international ca ll logging, which is indicated by a “+” symbol on the call logs, redial, or ca ll di rectory entries. See your system administrator for mor[...]

66 OL-22332-01 Using Corporate Directory on Your Phone Y ou can use a corporate d irector y to place calls to coworkers. Tip Use the numbers on your keypad to enter characte rs on your phone screen. Use the Navigation button on your phone to mov e between input fields. Using Personal Direct ory on Your Phone The Personal Directory feature set conta[...]

Using Call Logs and Directories Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 67 Search for a PA B entry 1. Access Personal Direc tory , then choose Personal Address Book . 2. Enter search criteria and press Submit . 3. Y ou can choose Previous or Next to mov e through listings. 4. Highlight the P AB l[...]

68 OL-22332-01 Tips • Y our system administrator can pro vide you the user ID and PIN that you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certain amount of time . This time limit can vary . Ask your system administrator for more information. • Use the numbers on your keypad to enter characte[...]

Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 69 Accessing Voice Messages T o access voice messag es, press the Messages button . Note Y our company determines th e voice-message se rvice that your phone system uses. For the most accurate and detailed information a bout yo ur service, refer to the docu[...]

70 OL-22332-01 Listen to your voice messages or access the voice-messages menu Press . Depending on your voice-message servic e, doing so auto-dials the message service or provides a me nu on your phone screen. If you are connecti ng to a voice-message servi ce, the line that ha s a voice message is selected by default. If more than one line has a [...]

Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 71 Using the User Options Web Pages Y our Cisco Unified IP Phone is a network device that can share information with other network devices in your company , including your personal co mputer . Y ou ca n use your computer to log in to your Cisco Unified CM U[...]

72 OL-22332-01 Configuring Features and Services on the Web The topics in this section describe how to co nfigure features and services from y our User Options web pages after logging in. See Accessing Your User Options Web Pages, page 71 . Using the Personal Directory on the Web The Personal Directory feature set that you ca n access on your compu[...]

Using the U ser Options Web Pages Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 73 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. Edit a P AB entry 1. Search for a P AB entry . 2. Click a name or nickname. 3. Edit the entry as needed [...]

74 OL-22332-01 Tips • Y ou can create up to 5 00 Fast Dial and P AB entri es. • Y ou can create a n ew Fast Dial entry without using a P AB entry . These F ast Dial entries are labeled “raw” in the User Options web pages a nd do not display a co nfigurable text label. Using the Address Book S ynchronization Tool Y ou can use the Address Boo[...]

Using the U ser Options Web Pages Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 75 Setting Up Phone Services on the Web Phone services can include special phone features, n etwork data, and web-based information (such as stock quotes and movie listings). Y ou must first subscr ibe to a phone service be[...]

76 OL-22332-01 Add a service to an available programmable phone button 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Service URL . Note If you do not see this option, ask your system administrator to configure a service URL button for your phone. 4. Choose a service from the Button Service drop-down l[...]

Using the U ser Options Web Pages Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 77 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) setting s. Tip Y our PIN and pa ssword allow you to access different features and services. For example, use your PIN t[...]

78 OL-22332-01 If you want to... Then do this after you log in... Set up call forwarding per line 1. Choose User Options > Device . 2. From the Name menu, choose a phone and cl ick Line Settings . 3. If you have more than on e directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 4. In the Incoming Call Forw[...]

Using the U ser Options Web Pages Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 79 Setting Up Phones and Access Lists for Mobile Connect When using Mobile Connect, you must add your mo b ile and other phones that you wa nt to use to make and receive calls using the same directory nu mbers as your desk [...]

80 OL-22332-01 Add a new remote destination 1. Choose User Options > Mobility Sett ings > Remote Destina tions . 2. Click Add New . 3. Enter the following information: – Name—Enter a name for the mobile (or other) phone. – Destination Number—Enter your mobile phone number . 4. Select your remote destination profile from the drop -down[...]

Using the U ser Options Web Pages Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 81 Using Cisco WebDialer Cisco W e bDialer enables you to make call s on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser . Y our system ad ministrator must configure this feature for you[...]

82 OL-22332-01 Set up, view , or change W ebDialer preferences Access the Make Call page. After you c lick the number th at you want to dial, the page appears the first time you us e W ebDialer and contains these options: • Preferred langua ge—Determines th e language used for W ebDialer settings and prompts. • Use preferred device—Identifi[...]

Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 83 Understanding Additional Configuration Options Y our system a dministrator can configure your phone to use specific button and softkey templates along with special services and fea tures, if appropr iate. This table provides an overview of some configura[...]

84 OL-22332-01 W ant to use one extension for several phones Request a shared line. This enables you to use one extension for your desk phone and lab phone, for example. See Using a Shared Line, page 43 . Share phones or office space with coworkers Consider using: • Call Park to store and retrieve calls without using the transfer feature. • Cal[...]

Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 85 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot g eneral problems with your phone. For more information, see [...]

86 OL-22332-01 Viewing Phone Administration Data Y our system administrator may ask you to ac cess administration data on your phone for troubleshooting purposes. Y ou are disconnected from a call that you joined using Barg e Y ou will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or tu rned i[...]

T roubleshooting Y our Phone Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 87 Using the Quality Reporting Tool Y our system administrator may temporarily config ure your phone with the Quality Reporting T ool (QR T) to troubleshoot performa nce problems. Y ou can press QR T or Quality Reporting T ool t[...]

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Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 89 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and various services tha t you can use during the warranty period. Y our formal W arranty Sta tement, including the warranties and license agreem[...]

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Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 91 Index A Abbreviated Dialing 74 access li st 79 Address Book Synchronization Tool 74 answering calls 24 ASCII label field support 74 audio problems 87 audio, quality of 7 authenticated calls 47 Auto Dial 21 AutoAnswer 57 B barge and privacy 45 and shared [...]

92 OL-22332-01 muting 27 parking 41 placing 21, 22 prioritizing 49 redirecting while ringing 40 reporting problems with 87 secure 47 storing and retrieving 41 transferring 30 using DND 33 viewing 16, 29 Cisco Extension Mobility 50 Cisco Unified IP Phone adjusting height of 7 connecting 5 feature configuration for 83 registering 7 securing handset r[...]

Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 93 Help 13 Messages 13 Services 13 Settings 13 feature menus and button 18 features, availabi lity of 83 features, available on your phone 19 footstand adjusting 7 button for 12 Forced Authorization Code (FAC) 23, 85 forwarding calls, options 31 G general u[...]

94 OL-22332-01 buttons 12 description and number of supported cal ls 14 icons and call states 15 number of calls supported on 83 ring patterns for 77 ring tone s for 59 shared 43 switchin g betwe en 28 text label for 77 viewing 16 voice message indicator setting for 77 logging out of hunt groups 42 M Malicious Call Identificati on 49 MCID 49 Meet-M[...]

Cisco Unified IP Phone Guide for Cisco Unified Communications Ma nager 8.5(1) (SCCP and SIP) 95 illumination setting 61 illustration and features 16 sleep mode 17 phone screens cleaning, maintaining, and sleep mode 17 phone services configuring 72 see also User Options web pages 72 PIN, changing 77 placed calls, records 63 placing calls, options 21[...]

96 OL-22332-01 speakerphone answering calls 25 hanging up 26 placing calls 21 using 55 speed dial buttons 12 configuring 74 labels 16, 74 using 22 using BLF with 39 status data, locating 85 status line, viewing 16 subscriptions, for phone services 75 suspicious calls, tracing 49 switching between m ultiple calls 28 switching calls 28, 52 T tabs, on[...]

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