Cisco Systems CP6921CK9 manual

Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP P hone 6921, 6941, and 6961 A dministration Guide f or Cisco Unif ied Communications Manager 7 .1 (SCCP) Text Part Number: OL -19025-01[...]

THE SPECIFICATION S AND INFORMATION REGARDING TH E PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDA TIONS IN TH IS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENT ED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPO NSIBILITY FOR THEIR APPLICATION OF ANY PRODUCT[...]

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v Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SC CP) OL-19025-01 CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentation xii Obtaining Documentation, Obtaining Support, and Se curity Guidelines xiii Document Conventions xiii CHAPTER 1 An Overview of the C[...]

Contents vi Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Understanding Phone Configuration File s 2-5 Understanding the Phon e Startup Process 2-6 Adding Phones to the Cisco Unified Commun ications Manager Database 2-7 Adding Phones with Auto-Registration 2-8 Addin[...]

Contents vii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 CHAPTER 5 Configuring Featu res, Templates, Services, and Use rs 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Join and Direct Transfer Policy 5-13 Configuring Corporate and Persona l [...]

Contents viii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Network Statistics 8-7 Device Logs 8-8 Streaming Statistics 8-9 CHAPTER 9 Troubleshooting and Maintena nce 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does No t Go Through its Nor[...]

Contents ix Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Giving Users Access to the User Options Web Pages A-1 How Users Subscribe to Services and Configure Phone Fe atures A-2 How Users Access a Voice Messaging System A-2 How Users Configure Personal Directory En[...]

Contents x Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01[...]

xi Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SC CP) OL-19025-01 Preface Overview Cisco Unified IP Phone 6921, 69 41, and 6961 Ad mini stratio n Guide for Cisco Unified Communications Manager 7.1 (SCC P) provides the information you n eed to unde rstand, inst all, configure, mana[...]

xii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Preface Related Documentation For more informat ion about Cisco Unified IP Ph ones or Cisco Unified Communications Manag er , refer to the followi ng publications: Cisco Unified IP Phone 6900 Series These publication[...]

xiii Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Preface Cisco Unified Communications Manager Administration Related public ations are avai lable at the following URL: http://www .cisco.com/en/US/products/ sw/voicesw/ps556/tsd_pr oducts_support_series_h ome.html [...]

xiv Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Preface Note Means reader take note . Notes contain helpful suggestions o r refe rences to material not covered in the publicatio n. Caution Means re a d e r b e c a re f u l . In this situation, you migh t do someth[...]

CH A P T E R 1-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 69 21, 6941, and 6961 provi de voice communication over an Internet Protocol (IP) netw ork. The Cisco Unified IP Phone functions muc[...]

1-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Figure 1-1 shows the main components of [...]

1-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 6921, 6941, and 6961 4 T ransfer button T r ansfers a call. 5 Conference button C reates a conference call. 6 Hold button [...]

1-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941. Figur e 1 -2 Cisco Unified IP[...]

1-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 6921, 6941, and 6961 2 Phone screen Shows information abou t your phone such as directo ry number , active call and line s[...]

1-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 12 Mute button T oggles t he microp hone on o r of f. When t he micro phone is mut ed, the bu tton is [...]

1-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 6921, 6941, and 6961 Figure 1-3 shows the main components of the Cisco Unified IP Phone 6961. Figur e 1 -3 Cisco Unified I[...]

1-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 5 Conference button C reates a conference call. 6 Hold button Places an active call on hold. 7 Navigat[...]

1-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? What Networking Protocols are Used? Cisco Unified IP Phones support sev eral industry-stan dard and Ci sco networ king protocols[...]

1-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Pr otocols are Used? Related Topics • Understanding Interactions wit h Other Ci sco Unified IP T elephony Products, page 2-1 • Understanding th[...]

1-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Ph one 6921, 6941, and 6961? What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961? Ci[...]

1-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on th e Cisco Unified IP Ph one 6921, 6941, and 6961? Configuring Telephony Features Y ou can modify additional sett ings fo r t he Cis[...]

1-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Featur es for Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Cisco Unified IP Phone 6921 , 6941, and 69[...]

1-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones • BA T an d the T ool for Auto-Reg istered Phones Support (T APS) For more information abou t thes[...]

1-15 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones Ta b l e 1 -6 Chec klist for Config ur ing the Cisco Unified I P Phone 6921, 6941, and 6961 in Cisc[...]

1-16 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 5. Add and configure director y numbers (lines) on the phone by completing th e required fields in t[...]

1-17 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 10. Add user informatio n by configuring requ ired fields. Required fields are indicate d by an ast[...]

1-18 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the phon es to the Cisc o Unified Communicat[...]

1-19 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 4. If you are configuring the netwo rk settings on the phone, you can set up an IP address for th e[...]

1-20 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 1 An Overview of the Cisco Unified IP Phone Terminology Differences Terminology Differences Ta b l e 1-8 highlights some of the i mportant diff erences in terminology that is used in these documents: • Cis[...]

CH A P T E R 2-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phon es enabl e yo u to communicate by using voice o ver a d ata network. T o p rovide th i s capability , the IP Phones[...]

2-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Othe r Cisco Unified IP Teleph ony Products Understanding How the Cisco Unified IP Phone Interacts with Cisco[...]

2-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Providing Power to the Cisco Un ified IP Phone Y ou can resolve these i ssues by isolating the vo ice tr af fic onto a separate VLAN . The s[...]

2-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone Power Guidelines Ta b l e 2-1 provides guidelin es for powering the Cisco Un ified IP Phone 692[...]

2-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Understanding P hone Configuration Files Obtaining Additional Information about Power For related information about p ower , refer to the do[...]

2-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the V oIP network, the Cisco Unified IP Ph[...]

2-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phone s to the Cisco Un ified Communications Manager Da tabase Adding Phones to the Cisco Unified Communications Manager Database Bef[...]

2-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communi cations Manager Database Ta b l e 2-4 provides an overv iew of these methods for adding p hones to[...]

2-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phone s to the Cisco Un ified Communications Manager Da tabase Related Topics • Adding Phones with Auto-Registration and T APS, pag[...]

2-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone After you have collected MAC addresses, in Cisco Unified Communications Manager Adm[...]

CH A P T E R 3-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 3 Setting Up the Cisco Unified IP Phone This chapter includes t he following topics, which h elp you install th e Cisco Unified IP Phone on an IP telephony n etwork: • Before Y ou B egin, page 3-1 • [...]

3-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components Note The Cisco Unified IP Phone displays the date and time fro m Cisco Unified Communi cations [...]

3-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components – labeled C omputer Each port supports 10/100 Mbps half- or full-duplex co nnections to exter[...]

3-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components Audio Quality Beyond the physical, mech anical and technical performance, the au dio po rtion o[...]

3-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Y ou must connect t he Ci sco Unified IP Pho ne to the n etwork and to a po wer source befor[...]

3-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco U nified IP Phone Figur e 3-1 Cisco Unified IP Phone 6921 and 6941 Cable Connections 192762 2 3 4 5 6 7 1[...]

3-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figur e 3-2 Cisco Unified IP Phone 6961 Cable Connections Related Topics • Footstand, page 3-8 • V erifyin g the Phone S tartu[...]

3-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Reducing Powe r Consumption on the Phone Reducing Power Consumption on the Phone Y ou can reduce the amount of ener gy that the Cisco Unified IP Phone 6921, 69 41, and [...]

3-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Figur e 3-3 Cisco Unified IP Phone 6921 and 6941 1 2 194407 1 Footstand slots for a highe r viewing angle 2 Footstand slots for a lowe r viewing angle[...]

3-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Figur e 3-4 Cisco Unified IP Phone 6961 194406 1 2 CISCO 1 Footstand slots for a highe r viewing angle 2 Footstand slots for a lowe r viewing angle[...]

3-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Higher Viewing Angle 195159[...]

3-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Mounting the Phone to the Wall Lower Viewing Angle Mounting the Phone to the Wall Y ou can moun t the Cisco Unified IP Phone on the wall by usin g special brackets ava[...]

3-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings 2. The screen displays the Cisco Systems, Inc., logo screen. 3. These messages appear as the phone starts up. – Configuring IP m[...]

3-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring St artup Network Settings[...]

CH A P T E R 4-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone i ncludes many configurable network settings that yo u may need to mo dify before the phone is functional for your users. Y[...]

4-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se tti ngs on the Cisco U nified IP Phone Configuration Menus on the Cisco Unified IP Phone Displaying a Configuration Menu T o display a con figuration menu, perform t he following steps. Note [...]

4-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Configuration Menu s on the Cisco Unified IP Phone Unlocking and Locking Options Y ou can apply a passwo rd to th e pho ne so t hat n o changes can be mad[...]

4-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se tti ngs on the Cisco U nified IP Phone Network Setup Menu Network Setup Menu The Network Setup menu prov ides options for view ing and making a variety of network settings. Ta b l e 4-1 descr[...]

4-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Setup Menu PC VLAN Allows the phone t o interope rate with 3rd party switches that do not sup port a vo ice V LAN. The Admi n VLAN ID option must [...]

4-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se tti ngs on the Cisco U nified IP Phone IPv4 Setup Menu Options IPv4 Setup Menu Options The IPv4 Setup menu is a submenu of t he Network Setup menu. T o reach the IPv4 Setup menu, select the I[...]

4-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone IPv4 Setup Men u Options Related Topics • Displaying a Configurati on Menu, page 4-2 • Unlocking and Lock ing Options, page 4-3 • Editing V alues, p[...]

4-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 4 Configuring Se tti ngs on the Cisco U nified IP Phone IPv4 Setup Menu Options[...]

CH A P T E R 5-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 5 Configuring Features, Templates, Services, and Users After you install Ci sco Unified IP Phones i n your network, config ure their network settin gs, and add them to Cisco Unified Com munications Ma na[...]

5-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unifie d IP Phone For inf ormation about usin g most of th ese features on the ph one, refer to Cisco Unifi[...]

5-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Call Back Provides users wi th an au di o and visual alert on the phone when a busy or un[...]

5-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unifie d IP Phone Call forward configurable display Allows you to specify in formation that appear s on a p[...]

5-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Caller ID Blocki ng Allows a user to block thei r phone number or e-mail address from pho[...]

5-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unifie d IP Phone CTI Applications A computer telephony integrati on (CTI) route point can designate a vi r[...]

5-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Do Not Di sturb (DN D) When DND is turned on, either no audibl e rings occur during the r[...]

5-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unifie d IP Phone Hold St atus En ables phones with a shared line to dist inguish between the local and rem[...]

5-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Join Allows users to comb ine two calls that are on one line to crea te a confer ence cal[...]

5-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unifie d IP Phone Message waiting Indicator A lig ht on t he handset t hat in dicates th at a u ser h as o[...]

5-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Programmable Feature Buttons The adminis trator ca n a ssign fe atures, such as New Call[...]

5-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unifie d IP Phone Speed-dialing Dials a specified number th at has been previ ously stored. For more infor[...]

5-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Configuring Corporate and Personal Direc tories Join and Direct Transfer Policy Some JT API/T API applications are not compatible with the Join and Di [...]

5-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Modifying Phone Button Templates After completing the LDAP directory conf iguration, users can use the Corporate Directory service on their Cisco Unif[...]

5-15 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Modifying Phone Bu tton Templates • The default Cisco Uni fied IP Pho ne 6961 template that ships with t he p hone uses button s 1 through 12 for lin[...]

5-16 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Configuring Softkey Templates Procedure Step 1 From Cisco Unif ied Commun ications Manager Administration, choose Device > Device Settings > Pho[...]

5-17 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Configuring So ftkey Templates Note Cisco Uni fied Co mmunications Manager allows yo u to configure any soft key in a so ftkey temp late, b ut unsuppor[...]

5-18 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Setting Up Services Setting Up Services Y ou can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 6921, 6941, and 69[...]

5-19 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Adding Users to Cisco Unified Communications Manager Adding Users to Cisco Unified Communications Manager Adding user s to Cisco Unified Communications[...]

5-20 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Managing the User Options Web Pages Procedure Step 1 From Cisco Unif ied Commun ications Manager Administration, choose User Management > User Grou[...]

5-21 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Features, Templates, Se rvices, and Users Managing the User O ptions Web Pages http://< server_name:portnumber> /ccmuser/ , where server_name is the host name of the Cisco Unifie d Commun[...]

5-22 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Configuring the Phone to Support Call Waiting Configuring the Phone to Support Call Waiting The Cisco Unified IP Phone 69 21, 6941, and 6961 suppor t [...]

CH A P T E R 6-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 6 Customizing the Cisco Unified IP Phone This ch apter explai ns ho w yo u custo mize config urat ion files and ph one ri ng sou nds, and how to d isable the phone screen to conserve power . Ring so unds[...]

6-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP Phone shi ps wi th t wo default rin g ty pes th at ar e i mplemented in hardw are: Ch irp[...]

6-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Configuring the Idle Display PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for pro per playback on Cisc[...]

6-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisco Unifie d IP Phone Backlight http://www .cisco.com/en/US/products/sw/voicesw /ps556/products_tech_n ote09186a00801c0764.sht ml In ad [...]

6-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 6 Customiz ing the Cisco Unified IP Phone Automatically Disabling th e Cisco Unified IP Phone Back light Ta b l e 6-1 Backlight On and Off Conf iguration Fields Field Description Days Backlight Not Active Day[...]

6-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisco Unifie d IP Phone Backlight[...]

CH A P T E R 7-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter descri bes how to use th e following men us on the Cisco Unified IP Phone 6900 Series to view model informat[...]

7-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu Status Menu T o display the S tatus menu , press the Applications bu tton and t hen select Admin Settings > [...]

7-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu T o exit the Status Messages screen, press the Back softkey . Ta b l e 7 -2 Status Messag es on the Cisco Uni fi[...]

7-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu DNS timeout DNS server did not respond . • Network is busy—The errors should resolv e themselves when the n[...]

7-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu Load rejected HC The application that was downloaded is not compatible with the ph one’ s hardware. Occurs if [...]

7-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu Network Statistics Screen The Network Statistics scree n di splays i nformation ab out the phone and ne twork p[...]

7-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu Step 4 Select S tatus > Network S tatistics. T o reset the Rx Frames, Tx Fr ames, and Rx Broadcasts statistic[...]

7-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu Call Statistics Screen Y ou can access the Call Statistics screen on the phone to display counters, statistics,[...]

7-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phone Status Menu T o display the Call S tatistics screen for information about the latest voice st ream, follow these steps: Proc[...]

7-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 7 Viewing M odel Information, Stat us, and Statistics on the Cisco Unifie d IP Phone Status Menu Cumulative Conceal Ratio T otal number of concealment frames divided by total nu mber of speech frames receive[...]

CH A P T E R 8-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page fr om which you can view a variety of informatio n about the phone, includi ng: • Device information • Netw[...]

8-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Accessing the Web Page for a Pho ne Accessing the Web Page for a Phone T o access the web page for a Cisco Unified IP Phone, perform the se steps. Note If you[...]

8-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and E nabling Web Page Acce ss – St r e a m 1 —Displays a v ariety o f streamin g stati s tics. For more information, see the “Streamin g Stati[...]

8-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Setup Network Setup The Network Setup on a pho ne’ s web page displays network setup i nformation and information about other phone setting s. Ta b [...]

8-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Setup TFTP Server 1 Primary T rivial File Transfer Prot ocol (TFTP) server used by the phone. TFTP Server 2 Backup T rivial File T ransfer Protocol (TF[...]

8-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Setup Idle URL URL that the phone displays wh en the phone has not been used for the time specified by Idle URL T ime, and no menu is open. Idle URL T[...]

8-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Network Statistics The following network stati stics hyperlinks on a phone’ s web page provide informatio n about network traffic on th e [...]

8-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Device Logs Device Logs The following device log s hyperlinks on a phone’ s web page provide info rmation you can use to help monitor and tr oubleshoot t he[...]

8-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream informat ion to and from up to three devices simultaneously . A phone streams i n[...]

8-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics Related Topics • “Configuring Setti ngs on the Cisco Unified IP Phon e” chapter Interval Conceal Ratio Ratio of concealment frames[...]

CH A P T E R 9-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 9 Troubleshooting and Maintenance This chapter provi des information that can assist you in t roubleshooting problems wi th your Cisco Unified IP Phone or wit h your IP telephony network. It also ex plai[...]

9-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone D oes Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the n etwork po[...]

9-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • V erifying DNS Setti ngs, page 9-4 • Cisco CallMa nager and TFTP Serv ices Are Not Ru nning, page 9-4 • Creating a New Configuratio n File,[...]

9-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems If you are u sing DHCP , check the IP addresse s distributed by your DH CP server . Refer to the Understanding and T roublesho oting DHCP in Catal[...]

9-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Procedure Step 1 From Cisco Unified Communicat ions Manager , choose Device > Phone > Find to locate the phone experiencing problems. Step 2 [...]

9-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Cisco Unified IP Ph one Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during cal ls or while idle on their d[...]

9-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpecte dly Checking Static IP Address Settings If the phone has been assigned a static IP addr ess, verify that you have en tere d the cor re[...]

9-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance General Tro ubleshooting Tips Step 4 From Cisco Unified Communicat ions Manager , choose System > Server and verify that the server is referred to by its IP address and n[...]

9-9 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting and Maintenance General Troubleshootin g Tips Changing the telephon e configuration. By defau lt, t he netw ork co nfiguration opt ions ar e l ocked to preven t users fro m making changes t [...]

9-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Resetting or Restorin g the Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Unif[...]

9-11 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls Performing a Factory Reset When you perform a factory reset of the Cisc o Unified IP Ph one, t he fol lowing infor mation is erased o r[...]

9-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Where to Go for More Trou bleshooting Information Note Concealment ratio and concealment seconds are prima ry measu rements b ased on frame lo ss. A Conceal Ratio of zero i[...]

9-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unified Communications Manager 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Un ified IP Phone Cleaning the Cisco Unified IP Phone T o clean your Cisco Unified IP p hone, use only a dry soft cloth to gently wi pe the phone and the [...]

9-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manag er 7.1 (SCCP) OL-19025-01 Chapter 9 Troubleshootin g and Maintenance Cleaning the Cisco Unified IP Phone[...]

A-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrator , yo u ar e li kely th e primary source of in formation for Cisco Unified IP Phone users in you r netw ork or company . It is[...]

A-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix A Providing Information to Users Via a Website How Users Subscribe to Services and Configure Phone Features How Users Subscribe to Services and Configure Phone Features End users can p erform a v ariety of a[...]

A-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix A Providing In formation to Users Via a Website How Users Configure Persona l Directory Entries How Users Configure Personal Directory Entries Users can configure personal di rectory entries on the Cisco Un[...]

A-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix A Providing Information to Users Via a Website How Users Config ure Personal Directory Entries Step 9 T o complete the p rocess, follow the steps in the “Conf iguring the Synchroni zer” section on page A[...]

B-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX B Supporting International Users T ranslated a nd localized versions of the Cisco Unified IP Phones are availa ble in several languages. If you are supporting Cisco Unified IP Phones in a non- English envir[...]

B-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix B Supporting International Users Support for Inte rnational Call Logging international escape co de for y our location. In add ition, while the cal l lo g or d irectory en try may disp lay the full internati[...]

C-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX C Technical Specifications The following sections de scribe th e te chnical specificatio ns for t he Cisco Unified IP Phone 6900 Seri es. • Physical and Operating Environment Specifications, page C-1 • [...]

C-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix C Tec hnical Specific ations Cable Specificatio ns Cable Specifications • RJ-9 jack (4-conductor) for hand set and headset connection. • RJ-45 jack for the LAN 10/10 0BaseT connection (labeled 10/1 00 SW[...]

C-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix C Technical Spec ifications Network and Acce ss Port Pinouts 5 BI_DD- 6 BI_DA- 7 BI_DC+ 8 BI_DC- Note “BI” stands for bi-directional, whil e DA, DB, DC and DD stand for “Data A”, “Data B”, “Da[...]

C-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix C Tec hnical Specific ations Network an d Access Port Pinouts[...]

D-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX D Basic Phone Administration Steps This appendix pr ovides minimum, basic configur ation steps for you to do the following: • Add a new user to Cisco Unified Communications Manag er Administration • Con[...]

D-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Adding a U ser to Cisco Unified Communic ations Manager Adding a User to Cisco Un ified Communications Manager This section describes steps for adding a user to Cisco Unif[...]

D-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Ad ministration Ste ps Adding a User to Cisco Unified Communications Manager Adding a User From an Ex ternal LDAP Directory If you added a user to an LDA P Di rectory (a no n- Cisco U nified C[...]

D-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Configuring the Ph one Example : 26640 (John Do e’ s internal company tel ephone number) Step 3 Click Save . Step 4 Proceed to the section Configuring the Phone, page D-[...]

D-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Ad ministration Ste ps Configuring the Phone Note Phone button templates are defined on th e Phone Button T emplate Configuration window of Cisco Un ified Communications Man ager Administratio[...]

D-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Configuring the Ph one T o ident ify t he setti ngs that ar e containe d in the profile, choose System > Security Profile > Phone Security Profile . Note The securit[...]

D-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Ad ministration Ste ps Configuring the Phone Note This setting applies only t o the current device unless you check t he check box at right (Update Shared Device Settings) and click the Propag[...]

D-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix D Basic Phone Administration Ste ps Performing Fina l End User Configur ation Steps Performing Final End User Configuration Steps If you are not already on the End User Configu ration page, choose User Manag[...]

E-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 This appendix contains i nformation on installing the wall mount for use with the Cisco Unified IP Phone 69 21, 6941, and [...]

E-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Before You Begin Before You Begin Y ou will need these too ls to install the bracket: • #1 and #2 Phillip s-head screwdr[...]

E-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Figur e E-2 Mounting th e W all Brac k et Level wall bracket on wall Mark mounting holes through br[...]

E-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 2 Attach the phone bracket to the I P phone ( Figure E-3 ). a. Detach th e hand set cord (and [...]

E-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 3 Remove the handset wal l hook in the handset rest , rotate the hook 180 degrees, an d reinse[...]

E-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 4 Attach the Ethernet cabl e to the 10/100 SW net work port and wall jack. If you are connecti[...]

E-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Step 5 Attach the phone to the wall bracket by in serting the tabs on the t op of the phone bracket[...]

E-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix E Installing the Wall Mount Kit fo r the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket[...]

F-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Un ified Communications Manager 7.1 (SCCP) OL-19025-01 APPENDIX F Cisco Unified IP Phone Non-Lockable Wall Mount This appendix contain s information on installing the fo llowing product: • ADA Non-Lockable W all Mount Kit for 6 900 Seri es: Installed on the Cisco Unif[...]

F-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone No n-Lockable Wall Mount ADA Non-Lockable Wa ll Mount Kit for 6900 Series The following figu re shows the phone with the wall mount kit from the sid e. Figur e F-2 Side V iew of ADA[...]

F-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series • One phone bracket • One wall bracket • Four #8-18 x 1.25- inch Phillips-head screws with fo ur anc[...]

F-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone No n-Lockable Wall Mount ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-4 Mou nt the W all Brac ket Step 2 Attach the phone bracket to the I P phone. a. Detach th e hand[...]

F-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series Figur e F-5 At tach Phone Br ack et Step 3 Attach the cables. a. Attach the Ethernet cabl e to the 10/100 [...]

F-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone No n-Lockable Wall Mount ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-6 At tach Cables Step 4 Attach the phone to the wall bracket by in serting the tabs on the t op o[...]

F-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Uni fied Communications Ma nager 7.1 (SCCP) OL-19025-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series Figur e F- 7 T ab L o c at i o n T o remove the ph one and mounting plate fro m the wall bracket, you must[...]

F-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 Appendix F Cisco U nified IP Phone No n-Lockable Wall Mount ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-8 Dis en gage ta bs 3 45760[...]

IN-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SC CP) OL-19025-01 INDEX A abbreviated dialing 5-2 AC adapter, connecti ng to 3-5 access, to phone settings 4-2 access port configuring 4-5 connecting 3-5 forwarding packets to 8-7 purpose 3-3 access to phone settings 4-1 adding Cis[...]

Index IN-2 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 adding manually to Ci sco Unified Communicat ions Manager 2-9 adding to Cisco Unified Commu nications Manager 2-7 cleaning 9-13 configuration checklist 1-14 configuration requirements 1-13 configuring user se[...]

Index IN-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SC CP) OL-19025-01 verifying settings 9-4 DNS Server 1-5 4-6 documentation additional i-xii Domain Name 4-4 Domain Name System (DNS) 4-4 Domain Name System (DNS) server 4-6 do not distu rb 5-7 E enterprise parameters call forw[...]

Index IN-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 hunt group 5-8 log out of hunt groups 5-9 Hypertext Transfer Proto col See HTTP I idle display configuring 6-3 viewing settings 6-4 XML service 6-3 installing Cisco Unifie d Communi cations Man agerconfigurat[...]

Index IN-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SC CP) OL-19025-01 TFTP Server 1 4-7 options Admin. VLAN ID 4-4 CDP on PC port 8-7 CDP on switch port 8-7 Domain Name 4-4 Host Name 4-4 IPv4 TFTP Server 2 4-7 Operational VLAN ID 4-4 PC Port Configurat ion 4-5 PC VLAN 4-5 SW P[...]

Index IN-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 Private Line Automated Ringdown ( PLAR) 5-10 Programmable Feature B utton 1-20 programmable lin e button 1-20 programmable lin e button, description of 1-3, 1-5, 1-8 Programmable Line Key (PLK ) 1-20 programm[...]

Index IN-7 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cis co Unifi ed Communications Manager 7.1 (SC CP) OL-19025-01 T TCP 1-10 technical specifications, fo r Cisco Unified IP Phone C-1 telephony features abbreviated dialing 5-2 audible message waiting in dicator 5-2 auto answer 5-2 auto pickup 5-2 block external to extern[...]

Index IN-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Gu ide for Cisco Unified Communications Manage r 7.1 (SCCP) OL-19025-01 phones resetting 9-7 physical connection 9-6 services on Cisco Unif ied Communications Manager 9-4 TFTP settings 9-3 VLAN configuratio n 9-7 U User Datagram Protocol See UDP User Options web page description [...]